Western Exterminator Company Reviews

Irvin was on time, kind and was so helpful! He found where the ants were coming from and got rid of them. He was also mindful of the fruit trees and vegetables that we are growing. Thank you Western Exterminator!

Lamar, the man who comes for my quarterly visits, is fantastic. Kind, considerate, communicates, is thorough and conscientious. The company itself is a thorn in my side. After realizing after the pandemic lockdown, that I hadn’t gotten a service call during that time (and I have been with Western at this address since 2013), I called to see what was going on and to get it going again. Was told I canceled the service (did NOT) and that I would have to pay an initiation fee AND almost double my quarterly fee. I feel taken advantage of in a Big way. Ripped off, for sure.

We've been with this company since 2008, although sold from the original owners. We love Aaron who does a thorough job for us BUT I do not like their bookkeeping system. If I write and give him a check, it takes 2 months to be deposited. If I wait for a bill, it takes a month to get... The original company gave the guys a Credit Card handheld unit to use credit card on the spot.

Trevor is friendly and professional. He is thorough treating the different areas and keeping traps baited. He has never missed an appointment and communicates well when to expect his arrival. Highly recommend him and Western.

Great staff especially our specialist Bill and great service all the time. He even goes above and beyond to help us out with our pest concerns. We have been with them for many years, tried other companies but we would always go back to Western exterminator. Reliable and listens to our needs.

We are very satisfied with the person who provides the service. We are only staying with Western because of our service person. You do not provide any loyalty or senior discounts. We have been with your company for many years, but if you keep increasing the price we have to look for a more affordable provider.

They don’t have once a year fully spray down. They charge too much for what you get. They never asked me to put those little roach boards inside my garage where I need it. Sometimes I need spray inside my house. Seem like they’re really resilient in doing that but they come on days that are I’m not home so I can’t really do anything and they keep changing day so I’ve never know when you’re coming so for the hours before the next day

Yes, Jeremy was here and did an excellent job and went over and above for our service. He has always been GREAT. He is prompt and takes care of business. He has done our service in the past and we like him and the job he does very much.

Western Exterminator took over the company Hitmen which was a very good company. But unfortunately, once this happened the service became deplorable. This company has the worst customer service I have ever experienced. I called numerous times to have them address an issue we were having and each time was told someone would get right back to me. NO ONE EVER DID. You cannot reach anyone with any authority - the people answering the phone are useless to help you with any issues. They simply submit a ticket and tell you someone will call you back and then no one ever does. I tried reaching supervisors to see if they could help and got the same response that someone would get back to me but that never happened. We have canceled our service with Western Exterminator and taken our business elsewhere. I do not recommend this company.

Great personalized service. Have been using this company for 45 years. I appreciate the returned loyalty. My serviceman goes the extra mile always. He is calm when I call with an emergency (what I feared was a brown recluse) and responded quickly. He educates me when I have questions. Great service for a reasonable price! I have confidence in Western Exterminator.

Want to share that the monthly visit by Western Exterminator's Service Team is always done professionally. All work is done completely and done well. The Service Rep always texted us before each visit. The Service Ticket showing the work done, issues noted and any other comments is left by the Service Rep after each visit.

Robert did a great job, making sure all areas were treated and he took care of any problems we had with extermination needs. He arrived when he said he would and offered suggestions how we come keep our house pest free.

This company has been outstanding taking care of our pest problems for 12 yrs. They handled carpenter ants, bees, mice/rats, etc. they are friendly and hardworking earning our busy every time they come out. Bryce was here today and was thorough with his assessment and removal of bees, reset all the outdoor mice bait boxes too.

I couldn’t ask for more professional and competent service from Luis. Always polite, always friendly. It’s a pleasure to see him. He always gives advance notice and is there when he says he will be. Thank you.

Dylan is superb in his work - we are very grateful for his help! He is thorough, professional, kind, and very knowledgeable. Excellent! We welcome Dylan's help every month - and he has returned to make certain his work has been successful. Super!

Juan has been doing a great job for us since he started on our route. Whatever concerns we bring up he handles quickly and thoroughly. He's very engaging, proactive and professional. He calls in advance to let us know if there's a change in his schedule or if he missed us. He's big asset to WEC as far as we're concerned.

I would give only one start except the initial inspection and consult went very well. However, I cannot recommend this company because NOBODY showed up during the scheduled appointment time window of two hours! I was told the tech had a family emergency...so I was sympathetic and schedule another appointment. But no one showed up for this second appointment either! I texted the sales rep and he replied that he would contact his scheduling department and try to get someone to my home that day...This is at 10am. By the end of the day I had not heard back from him! I wasted 4 hours waiting for them, as well as the time off work that I had to take to be at home! So...I cannot recommend Western Exterminator!!

Excellent service, friendly service man, never a problem after spraying and if I do he will come back. Western Exterminator is a great Company and their servicemen are friendly that is why I have been with them for many many years. They call before coming out and they are on time.

Cesar the guy who comes is great, on time and thorough. I had a problem with their billing department, they would bill me even though I paid by check, but it is resolved now. I had a problem with fleas, not anymore.

I paid $1300 for a roof repair from my checking account. It went to an old old address in Virginia. The check was cashed in March and I sent a picture of it. I am continuously told they are looking into.

The tech was here and did spray the area but never dewebed anywhere. He was at the residence only 15 minutes. I took pictures. I did try to call him as he was driving away. Per his notes. Exterior: Treated ext of your home for pest and dewebed around home and patio furniture.

I am generally happy with the service on service day.

Always professional and on time. WE has been our pest control company for 40 years! Not planning on changing! Have, and will continue to, recommend to family and friends “Juan” is our current service rep and he does a great job keeping us “safe!”

Jason is always a good worker, courteous. Gives a heads up the previous day of upcoming visit. We don’t have problems so I feel he is going a a good job. Just before he arrived, I fell down the stairs and he volunteered to help out and ask how I was.

Service is excellent and the technician is always helpful. Last summer had a problem with wasps that love to sting me. Technician hung a trap and problem resolved. Always calls in advance of service and asks if there are any problems.

Friendly, courteous and sad about my dog’s recent passing. Listens to my concerns & takes action. Remembers past problems. Very pleasant individual. Appreciates & enjoys unusual art hung on my entrance way. Safe application of poisons around our home. Calls back about concerns and quickly takes care of any problems like rats.

Inspector was courteous and professional and He did the inspection in a timely manner. He saw no evidence of termites which made us feel good and having this service gives us peace of mind. It's important to have a reputable company.

Fast and efficient, great communication about service and recommendations for improvements. I have used Western Exterminator for many many many many years, and would not hesitate to recommend their service to friends and neighbors. Thanks that’s all for now.

Very polite, articulate, and professional; represents your brand very well. Knowledgeable and helpful, took the initiative to introduce himself and asked if we had any issues or requests for him. He would do well in whatever he chose as a profession.

Terrible Customer service. I had an appointment scheduled in the morning on Weds. for a Termite inspection for a house refinancing. Nobody showed up. No call or anything. I called them and they said somebody would call me. Nobody did. A couple hours later, I called them back and they said a manager should call me and my appointment was moved to the afternoon, somebody should be out. No call and nobody showed up. At 6pm, I called, and of course they said they were sorry, and somebody would immediately contact me the next day. Nobody called the next day, I called them one last time and they said a manager and scheduling would contact me. Days later and still no call from anybody. It feels like an inspection is not exactly high priority, as there probably isn’t a big pay off in the future from it. I definitely do not recommend.

We love Calvin! He is so professional and very polite. Always prompt. Very helpful. He is a top notch guy. Be lucky to have him. We keep our service because we like him. He always has a solution to anything we have come up. If more people were like him, we would be a better place.

Excellent service, communication, follow up, and professionalism! I can always rely on the same consistency in the work that is being done, following the comments left to meet my needs, summary of the work that was done, and always very professional and courteous!

Very friendly and professional. They give helpful tips and are a company I would recommend. I've used other companies in the past but this one far surpassed the others. Their resources and services are a full spectrum of options for to choose to help control, repair and maintain a pest free home.

I have used Western exterminator for 11 years now and every tech that has been assigned to me has been professional, friendly and pays close attention to detail. I can text my tech and they will be here the next day.

First, this is a new technician for my residence. I observed him spraying the yard-side perimeter of my 3’ brick wall surrounding my patio rather than the perimeter of my house foundation that my patio affronts, which I always observed my previous technician doing in addition to observing the chemical on the concrete afterwards. I asked the technician if he had sprayed at the base of my home-the perimeter on my concrete patio-and he said yes, although I had observed him spraying only the outside (yard side) of my brick wall, approx 6 ft from my house. This is not sufficient to protect my home’s exterior in the backyard, nor the service I have previously received. I expect the same service I have been provided in the past.

We have had a wonderful experience. Our Western professional was very knowledgeable and helpful. We would recommend Western to others. We had interest in knowing about rodent care and our Western professional will be scheduling an expert to provide recommendations.

I have always been pleased with service, on time, professional, fair price. They responded immediately. Am I always get a live person when calling, yea! If there is ever an emergency, they respond quickly. I would recommend to family and friends.

Gilbert is very thorough and efficient. We are happy to have him as our Exterminator with Western Exterminator. He keeps all the bugs away. He is also very pleasant. He is always on time. He always wears the shoe coverings in our house.

No good service, no coming in the schedule. Problems with the pest. I have to call several times to coming for the service and the phone nobody answer. Nobody give a solution especially in the night service. No problem in the day service

Mark is a very courteous and conscientious worker. He strives to make the customer feel comfortable. He does an outstanding job and you are lucky to have him. The office personnel need to be more considerate and take into account what needs to be done. I have been asking for years to get my start month changed to December and not October. This has never been corrected. Please correct the beginning month to December.

Prompt and excellent service. Will recommend to others for good, prompt and excellent work service. Also reliable and dependable when called upon for additional or emergency work and service. Provides appropriate tools to use to resolve problem. Prompt service is provided when called upon for emergency work or service. Flexible to reschedule when not available to be home for access.

Western Exterminator Company has provided a fabulous service. My service person is timely and follows up with me on a regular basis to be sure I unlock my gate. I previously used Western Exterminator- at my prior house and find on at my current house again as I was extremely pleased years ago and I’m still just as happy with their service.

Our Western exterminator is always on time, courteous, and responsive to our needs. We have used Western for years and have always been satisfied with their diligence and expertise. Whenever we’ve had issues, they handle it professionally and to our satisfaction. Thank you!

Jeremy was our Western Exterminator technician at our previous address and he was always efficient, courteous, friendly and reliable. I was pleased to have him as our technician again and I know he will help us avoid problems with pests in the future.

Pablo is great. Meets all of our needs with regard to pests, rats, etc. Very friendly, always and seems to really care about giving us the best service!! Always on time and asks us if we need anything special. Please keep us always on his route.

The Technician was very polite, efficient and friendly. I had not met him before, but he seemed to be of the same character as others in the past. (I have been using Western Exterminator for more than ten years.). DONE!

They've serviced my home and my previous two homes for many years. I'm usually not home when they come but they leave a detailed outline of what they found and what was treated and with what products they used. When I have been home they are always so friendly, considerate, and prompt. Great job.

It's rare these days that I am impressed with a company's customer service AND work performed... but I am. My technician Juan is fantastic. He is friendly, helpful and always takes time to check in with us on his services and to make recommendations. Additionally impressed that this company continues to upgrade its automated systems.

The technician is always courteous and professional, arrives on time and does an excellent job. I have not been bothered with ants or other pests since Western Exterminators has been providing their service for me which has been for quite a number of years now. I am very happy with the company and would not hesitate to recommend them to friends and family.

Jason arrived within the appointed time frame. He was very thorough in checking for signs of termites and he was very courteous. He explained the charges and coverage. I felt comfortable with his information. Jason was careful when he had to move items to observe hidden wall areas.

My experience with Trevor and Western Exterminator has been absolutely wonderful. He has always been very responsive, courteous, trustworthy and thorough. I am especially impressed with his follow up telephone calls where he addresses his service and any issues which may have come up.

The technician is doing very good job. I’m happy with him. He’s friendly. He know what you’re doing. I’m so happy with him and I’m glad you guys have good people like him. I recommended him to everybody. Thank you for a good work and God bless you all. Thank you.

Adrian is our regular guy who does a wonderful job. Ernest, his substitute phoned and left a message to see if Monday 11/29 was OK. We were not available, did not return Ernest's phone call but he came by anyways and was was unable to do the entire yard since we have an area that is gated and was locked and also, could not do the inside of the house. Now someone has to come out to finish the job and by the way, we DO NOT expect to get another charge for the second visit.

Today Calvin ** came to Service my property. He politely called and left a message the night before to let me know he was coming the next morning. Because I knew that he was coming I was able to unlock the gate and make sure that my dogs were safely inside the house. After he left the property I noticed that he brought my trash cans up to the house from the curb and I so appreciated that so thank you Calvin **.

I have used Western Exterminator for over 30 years which should say something about the work they do. Their technicians have always been professional and informed me if they found problems. I would recommend them to anyone looking for an exterminator.

I am very glad to have Dave ** as our technician. He always ask if we have any issues before starts our service, before he is done he tells us what he found. We are pleased with Western's service. Thank you Dave **.

Rick J has serviced my property for years! Yes, years. I have only had 3 issues over these years (it's been so long ago, I can't remember the first issue, probably a hornets nest) -- the second issue was a carpenter bee in my wood patio cover and the third issue was a swarm of bees in my wood fence extension. Rick immediately responded to each situation and resolved these issues right away. Rick is responsible, clean and professional. I would recommend to anyone!

Eric called the weekend before my service and 30 minutes prior on the day of my service to let me know he was coming. Eric listened to my concerns and gave the best information to suit my needs. Eric was personable, conscientious, and respectful. This was the best pest control service visit I have had by far! Thank you!

Great service! Todd always checks in with me to see if anything is going on that he needs to be aware of... Friendly and so helpful!!! I would recommend Western exterminators to anyone... I have actually done that in the past.

Initial fee is not good for me. I don’t like it. If without the initial fee, I will add you in 5 stars. Actually I don’t know in pig in the beginning why attack me is the initial fee. So anyway it’s just my opinion so I just heard in this email if you have something you can call me so we can discuss anything. Thank you. So what era is just my opinion so I don’t know what the policy your company is down so later thank you.

Scott does an excellent job servicing our home for pest control. Goes out of his way to help us prevent bugs and pests from entering our home. He is always very courteous and thoughtful in treating us like customers. We appreciate having Scott be our primary person from Western Exterminator treating our home.

Very pleased with service. Calvan is very pleasant and does a great job. Price did go up, but to be expected. As able I will continue to use this company. Thank you for being a good company. Have a pleasant holiday and God's blessing.

The experience is always perfect. Very good always. Never any problems… Thank you. I am always very happy how fast you all come out when needed. You are always careful to keep the gate closed so the dog doesn’t get out.. Thank you.

I have used Western Exterminator for almost 10 years and multiple houses. They provide excellent service both for maintenance and if tenting is required. I absolutely recommend them and our service professional, Ken, is the best. Thank you for years of exceptional service!

Charles is very detailed when servicing our property. He always has a positive attitude. There have been times when we needed service later in the day due our business demands our request were honored. When servicing our property he is very sensitive to our guest and employees.

Our rep Adam is great! Friendly and always reaches out before he comes to spray so I'm not startled which I appreciate as I work from home. We used to have ant swarms, ankle biter mosquitoes, and the hideous American roaches. Now we do not and we so enjoy having a bug free home.

I couldn’t be happier with the service provided by Western Exterminator Co. Our technician Todd ** is professional, knowledgeable and respectful. He calls prior to his show up time and keeps me filled in on each service! I highly recommend Western!!

Reed is awesome....His thoroughness and attention to detail are second to none. Please be sure to let Reed know how much we appreciate the job he does for us. Thank you very much for having this survey available to us so we can let you know how we feel.

I had a colony of moles come in from a neighbor’s yard- tried to rid myself. Western Exterminators came in and took care of the problem in two treatments. I have a 30 day warranty. We will see what happens. They were on time and professional every time they came to my residence.

I have used Western for a number of years for routine maintenance and termite treatment. This past year, after we found rat droppings and holes in the ductwork in my attic I paid them for a rodent removal and sealing contract. They were supposed to come back to check on the treatment and they never did. I had new ducting installed after their work and when my heating and air company did a routine maintenance visit today, they found new holes in the new ducting and rat droppings all over the attic. I also had them do a termite inspection 3 weeks ago and they neglected to inspect an additional structure on the property that had been included in the request. I have tried to communicate with the inspector about getting this done before moving ahead with service and he has still not set up a time to do so, despite repeated emails and phone calls.

The personal touch is really why I keep with this company. It is as good as Orkin or any other pest control as far as what they use to keep the pests at bay. Other than one time in over 6 years I have no complaints about this company and that was when a new girl got my order mixed up with someone else's and I didn't get my usual every other month service. They make you feel comfortable with the exterminators by sending the same one to your place each and every time. Twice in over 6 years I did not get my same guy and the office had called to see if I was ok with sending someone else out in Tom's place or did I want to wait until he got back from vacation.