Ella's Bubbles Reviews
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About Ella's Bubbles
Ella’s Bubbles is a leading U.S. manufacturer of acrylic walk-in bathtubs for seniors, wheelchair users and luxury seekers. The company is best known for its exclusive models: the Two-seat Walk-in Tub and the ShaK, which is the world's largest single seat walk-in tub. Its tubs feature dual-drain technology, customizable therapy packages and other patented add-ons. Ella's Bubbles has a wide installer network available to customers and each bathtub is backed with a lifetime limited warranty.
Visit ellasbubbles.com- Designed and assembled in the U.S.
- Lifetime limited warranty
- Dual drain technology
- Hard to find gelcoat tubs on website
Ella's Bubbles Reviews
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Reviewed July 8, 2019
The team at Ella’s Bubbles was fine and their professionalism and knowledge were great. I bought The Royal and though it doesn't have everything, it has a few features and it seems like a good product.
Reviewed July 4, 2019
I'm 80 years old and have not been able to take a bath in over 10 years because I can't get in and out in the stupid thing. The one thing I wanted for myself is a place to sit down, take a bath and relax. When spending money and having to use the tub every day, you want something that fits what you're anticipating, not what it sometimes ends up being. I spent more than two months researching walk-in tubs and decided what I liked and didn't like about them. I had my daughter-in-law look at those up in Dallas. Couldn't find one, decided to go with a shower, and by accident, found Ella's Bubbles' site, went to it, had everything I wanted, including the price.
I called one company in Dallas that sold a specific type of tub. I asked several questions and the girl I talked to couldn't answer it as it was her first day. I've been from the "I don't know" to the people who explained to me. I asked how the tub was made and what the coding was then I got a transfer step-in with all the bells and whistles.
However, I bank with a private bank that has very tight security. When I gave Ella's Bubbles my credit card number, it was refused not because of my bank account balance but because the charge was for a high number and Ella's Bubbles. Ella's Bubbles is a cute name and it could bubble bath, it could be soap, it could be something, and that was the little alert at my bank. I should've called the bank and said that the charge was coming through. Maybe Ella's Bubbles need to add something to the name, like bathtubs. Later, I went online to research the tub again after I purchased it and found that I could've gotten it $150 cheaper at Amazon compared to what the total price is, is inconsequential.
Reviewed July 3, 2019
The sales rep from Ella’s Bubbles was very good. We had already had another brand in that talked to us and we had a lot of questions. With Ella’s Bubbles rep, there was this genuine concern for the situation and trying to give us the best price and the best product. I decided to go with them based on the price and the information I received.
The walk-in tub we chose is the only one they have that has the swing-out door over toilets. That way, we didn't have to reconfigure everything. They had to widen the door frame though. The bathroom doors are only about 24 inches and they needed 30 inches to get the tub in. So I had to share that cost on my own to open the doorway. It was expensive and then it was left undone as well. I have to finish the construction on the door frame – either hire it out or do it myself. Ella’s Bubbles people aren't certified. They could not do it. But that should be part of the construction process. I guess everybody does it but it doesn't seem right.
This particular model is also not streamlined for the installer. You can't put in the piping the way it's supposed to be without redirecting it because of the improper design for this particular model. The drain to the back-end doesn't fit properly and it's a real hassle for the installer to get around it. Nonetheless, now that it’s installed, I really like the tub and I'd recommend Ella’s Bubbles.
Reviewed July 2, 2019
I was searching for a tub online and everything was great with the sales rep. They called, we talked, they followed up and they made sure that everything was going the way we wanted. I bought the wheelchair accessible tub, which was the one that Ella’s Bubbles had on their website. The payment was easy and the tub arrived in town within 48 hours. It was packaged well and well-protected. It went in without a hitch. I was able to fit it in the area that I had and they had the heated seat. I love the double drain. It helps it to clean well.
Reviewed June 30, 2019
I bought a tub from Ella's Bubbles at Home Depot. It took a little while for me to understand what the product did. I didn’t understand the difference between air, massage, and exfoliate. Customer service kinda told me that I could have two of the three so I ended up buying the massage and the air. I don’t know exactly what I’m gonna get from that yet, but I’m hoping to get to try it eventually when the installers get out of my bathroom. I called Ella's and asked for an installer. They referred me to somebody but I didn’t use that guy. I chose my own remodeler and I had the tub installed.
I called Ella's back and I told them I wanted to buy a headrest for my tub because I saw that they had them. They sent a headrest to be but the thing doesn’t fit. I called them back. I told them I didn’t realize the headrest didn't fit because I didn’t have the tub at the time. Now that I have the tub put it in, I could see that it doesn’t even go on the tub. I asked why they even sent the headrest to me. The rep said that was the only one that they had. I asked if the rep didn't see what I ordered. She said that if I didn't want the headrest, that was my problem. I'd have to pay for the shipping and they would take it back.
I couldn’t ask for anything different because I didn’t know any better. I could keep the headrest or send it back and pay. I asked if they were gonna send me $102 back plus the $11 for shipping. She said I was gonna have to pay for the shipping. At this point, I’m not sure what I’m gonna do with the headrest. I’m gonna see if I can figure out a way to use it. But the way it originally looked, it was too fat and thick. I only have like a two-inch area on the back edge of the tub to put it. This thing is about seven or eight inches thick with a big plastic bracket on it.
Their customer service right now is not very friendly. What they should’ve said was they only had one generic headrest and they were not sure how it will fit on my tub. It would depend on the installation. If the back of the tub is against the wall, it won’t fit. On my end, I didn’t see a picture of it. I just said headrest when I called. I didn’t even know what I was ordering. I just assumed it was a bracket. I asked if it had to be installed before the unit was installed.
Reviewed June 29, 2019
I found Ella's Bubbles online. It’s a local here in Chicago but I was able to go into the warehouse and take a look at the tub that I got. I liked that. I also liked the price compared to the other ones and with Ella's Bubbles, there was a variety of sizes that I could choose from. I was looking for something that was wide and long enough for my husband after he had hip surgery. I liked some of the width that some other companies had but they didn’t have so many sizes to offer.
Aside from that, their guy came out a couple of times and he went beyond his sales duty to a customer. He explained and measured everything, and made sure that it could get in the bathroom. In fact, the service that I received from them was really what made me go with them. I purchased the tub about a month ago and put a deposit down. But because we are just finishing up with the drywall and our installer is putting the tiles on the floor, we haven't received the product yet. Hopefully they’ll have it delivered next week.
Reviewed June 20, 2019
We purchased our Ella's Bubbles tub on Amazon. It showed up on time. We installed it and everything went fine. If I had to put another walk-in tub in, I would use Ella's Bubbles again.
Reviewed June 19, 2019
We've had our Ella’s Bubbles tub for a couple of weeks. We did the installation and it was a little difficult but also a little easy. Some stuff was easy, but some stuff was difficult like mounting it.
Reviewed June 18, 2019
I came across Ella's Bubbles through Amazon and I liked the price. I got a two-person tub. I wanted a tub that could fit two people. They gave me a delivery timeframe from 8:00 AM to 8:00 PM. They called me later and let me know when they would be here, but I’m sitting around the house waiting all day for that call. Otherwise, I’m perfectly happy with everything.
Reviewed June 13, 2019
The woman from Ella's Bubbles with whom I spoke with was wonderful. I bought an Ultimate tub through her and the installation was conducted by Bathrooms By Design. The owner, Jim was a wonderful guy as well and he had a master plumber, master electrician, tile installer and a carpenter with him. They did a good job and built the tub right in. Before that there was an oversized double Whirlpool which was like half a bathroom. When the installers took that out, they rebuilt the whole thing to box the new tub in. The tile goes right to the ceiling and all around the tub.
However, I tried the tub and I had a problem with the lights. They were working for about 10 minutes then they went out. I thought that was unusual because there’s supposed to be a time, like for an hour. I pressed the button again but it wouldn’t go back on. So, I figured it was broken. I was looking at it and I noticed that the flange and that metal piece around it was a bit loose such that I could turn it. The other ones were tight so I'm starting to wonder if the water gets under the flange and whether that would affect the lights. I’m gonna send it in for the warranty. Nevertheless, I'm enjoying my Ella's Bubbles very much. I like it better than my old Whirlpool because of the air bubbles which add a lot of pressure.
Reviewed June 9, 2019
Ella's Bubbles has a good value product based on what features the tub has and the price point versus the price point of other tubs with less features. We got the Ella Ultimate and it had a lot of jets on the floor and on the back and it had some lights. Its quality is competitive.
Reviewed June 8, 2019
When I built my house, I got a shower that’s got a low lip on it. I shopped at Lowe’s in Marble Falls, Texas and Ella's Bubbles was the only one that had the shower design that I wanted. I picked the shower I wanted and they sent it to me. I had a couple of guys install it and when I I gave them specific instructions on what to do, they did it and they had no major troubles. I really like the shower. It's the best and it's exactly what I wanted.
Reviewed June 7, 2019
I’m a contractor and I ordered a walk-in tub with massage and therapeutic LED lighting from Ella's Bubbles for a client. We also added a heated seat and the headrest. We haven't put it in yet and it's just sitting in a crate ‘til we get the house done, but the rep was excellent and I’d recommend them.
Reviewed June 6, 2019
Purchased 44x42 3mm/clear - AEGIS 4 Fold Bath Screen. Sliding Shower Door. Tempered Clear Glass with High Quality Durable Hardware in Chrome. Product arrived on time, packaged very well. Reasonable cost. Looks nice and accents the new walk in bathtub. Excellent installation instructions. Quality product, a good value.
Reviewed May 30, 2019
I first came across Ella's Bubbles on Amazon and I went with them for their price. My wife picked out the product and though the installation was a little difficult, it was fine.
Reviewed May 22, 2019
Ella's Bubbles had a good rating and I liked the options and the pricing. I got the Ultimate tub four weeks ago. The rep lacked some technical knowledge that I kinda needed. So, she would have to keep referring to their technical team. But in general, she was very helpful and the interaction was good.
Reviewed May 19, 2019
I got the handicapped model with the door that opens outward from Ella Bubbles. As far as with the salespeople explaining the capacity of the hot water tank, I feel like that shouldn’t be left to the consumer to just understand what they need to have. I had no clue how many gallons of water I needed. I only have managed to take a lukewarm bath a couple of times I’ve used it. I need to get a bigger water heater.
Somebody at the sales end also should have said, “Wait, before you order it, let’s check this out. How are you gonna get it in?” Especially knowing it’s a mobile home and it’s not a new home being built. Hearing mobile home, some red flags should go up. I purchased online. I’m on the Mexican border in Texas and there's no one local. After I ordered the tub, the installer realized nothing was gonna fit. So he had a little more work to do than he thought he was gonna have. I am very large. I get into the tub and there is room for another person in it almost. It’s huge. But I probably didn’t need anything near that big. The large size would’ve accommodated me perfectly. Nevertheless, the tub itself seems to be really good and I'm happy with Ella.
Reviewed May 17, 2019
The tub from Ella’s Bubbles is amazing and I love it. I purchased it a couple of months ago and Dave, the salesman, was great. He did everything for me. I went through all of the choices and the one I wanted was the tub for two. My tub did not come in a box, which was making me think that it was a used tub. I told Dave about that, but he said that it was new and that I didn't have to worry about it. But how would I know that?
Dave said that it would take two days to install the tub, but it took five days of my time because I got inexperienced installers and it was their first time to install this certain type of tub. The installers didn’t use wood that was treated and I wasn’t very happy about that. It should have been treated because they got moisture in the bathroom. I would've preferred that they sent me this other installer with 40 years of experience but he would be charging more and Dave wanted to save money. Also, he didn’t ask me if I wanted plastic piping or if I wanted copper piping. They just did what they wanted to do without even asking me. So, I spent another $1,150 to redo the piping downstairs in the basement and change it to copper. Once I finish all the piping, I’m gonna call back and tell him what I have gone through so he can see it for himself.
Dave also went downstairs and saw everything that I had from the electrical, the water, to everything, and he should’ve informed me that my 75 gallons of hot water tank would not be enough. I had to install another hot water tank because by the time I took my tub bath and wanted to shower down, I’d be out of hot water. I’m not a professional who does these tubs. And these were a lot of things he should've informed me about, but he didn't. But Dave is a nice guy and I like him. He helped me out in choosing the right tub and he got me a good tub.
Reviewed May 16, 2019
I had already picked out a walk-in bathtub and ordered it and then I left for a month while the bathroom was being done. When I returned, I found out that the manufacturer of the tub I ordered had stopped so the supplier couldn’t provide it to me anymore. So I started doing my own search and found Ella’s. What I really needed, even more than the walk-in was a transfer tub. And that’s something that I didn’t really see others offering as good a tub as what Ella’s Bubbles have offered. When I purchased the tub, I just sent an email requesting information. Then I received a call-back and they sent a brochure. I proceeded to do some due diligence on it, decided that it’s what I wanted, and they worked with me. They were very nice and straightforward. I also talked to a fellow in the customer service by the name of Sergio. He has been very helpful.
I made the purchase about three months ago. Unfortunately, the tub has never worked and it has not been used yet. It has a pump, blower, and water re-circulation, and nothing works. Ella's Bubbles has sent a couple of power modules to replace the power in it, but those don’t work either. They’ve tried to be helpful. At one point, they’ve talked about sending another tub as a replacement. But instead of taking this tub out, which is installed, I'd rather have an effort to find out what's wrong and fix it first. And a technician from Ella’s is coming to review it.
This is, primarily, for my wife who is a paraplegic. She needs it for therapeutic and medical purposes, so it’s very important to get this done. My wife is extremely frustrated, but we’re making progress. When we were out of the house for a month, we went out to the West Coast and she was anticipating getting home and have everything done. Other than that, the tub is really well finished. It looks great. I’ve tried it. I can actually put the lift underneath the tub, so I can use a bathing sling to put my wife in the tub from the lift, and that’s really important. Even doing that is a two-person operation to get her in the bathtub. It’s a very good design, and I’ve designed a very large bathroom for that purpose.
Reviewed May 13, 2019
I purchased a walk-in bathtub which has the bubbles and the jacuzzi from Ella's Bubbles. It’s a very nice-looking unit. Their reps were also very helpful. When we were missing two hoses, the department where they would carry all that stuff, immediately got it in the mail and FedExed it to us.
Reviewed May 12, 2019
We were doing a bathroom renovation for my mother. So we were looking for a walk-in tub, and Ella's Bubbles came up on the search. The sales rep I spoke with directly at Ella's was superb. He was easy to get ahold of. We had the tub installed. We had Home Depot come in and do the tile work around the tub and on the floor. But something apparently went wrong with the installers and there was a technical issue. The warranty was great, and we got the tub repaired. They stand behind the product, and their customer service was superb. My mother has the model with the lights, the whirlpool feature and the air bubbles. We like the well-made door. I have recommended Ella's to everyone that I think may be in need of that.
Reviewed May 11, 2019
I like that the products of Ella's Bubbles are made in the United States. I asked my wife what she wanted and she picked the micro bubbles and the water jets. We made the purchase a month ago and interacting with the reps was very good. The dealer I talked to was good as well as their service tech.
Reviewed May 10, 2019
We got our Ella Deluxe massage walk in bathtub, I got it out of the box and fill the tub to check it for leaks before installation and notice a good leak. I have to pack the tub back and take it back to Lowe's. Hope can get a replacement tub quickly. Hernan **
Reviewed May 7, 2019
I was looking for a tub and I got a hold of Ella's Bubbles. I called them on a Wednesday and I had the tub here by Monday, and that was a long way. A plumber hooked the tub up for me and he didn't have any trouble at all and he was gone in a few minutes. The tub is expensive, but it's the best one in the market. You can fill the bottom part up with just a few inches of water and you can get in and fill it up instead of filling up the whole tub with water. That's the only tub in the market that does that. I've had it for about a month and I like everything about it. It's a little bit hard to adjust the leg levelers, but that's pretty common on anything like that. Overall, the guys from Ella's Bubbles are good people and they know what they're doing. They gave good service all the way around.
Reviewed April 25, 2019
Ella’s Bubbles offered more features, and the sales rep was good and courteous. I purchased the walk-in tub about three months ago, and we had a construction company in town set it up. We've just got it installed, and it was good. We had a total renovation of the bathroom, and it was a long process that took about three months. My experience with Ella's Bubbles is, so far, so good.
Updated review: May 2, 2019
I ended up having to block the salesman that works for Ella's Bubbles installer company after he continued to harass me. They insist that the company itself had nothing to do with the people hired by their installation company. They reported that they fired him. I don't feel comfortable giving them a good review, but I don't know if they deserve a good one.
Original Review: April 15, 2019
Ella's Bubbles may have a decent product, but their salespeople are horrible. One of them contacted me, and when I told him I was going with a different company, he demanded to know who and became angry. When I hung up on him, he sent me a text saying that I was a horrible person. If I could, I would link a copy of the text message to this review. In other parts of the country, they may have good people, but if you're thinking of buying an Ella's Bubbles bathtub in Georgia, think again. They get very hostile and insulting if you refuse.
Reviewed March 31, 2019
About a month ago, I purchased a wheelchair-accessible, jetted walk-in tub from Ella's Bubbles. My experience in dealing with their rep was very good. We put the tub in ourselves, and it's a high-quality tub. I’m very happy with it.
Reviewed March 27, 2019
I purchased a tub from Ella's Bubbles three years ago. I did a lot of research. My mother is elderly and has been with me for 16 years. Our walk-in shower was no longer working and I was trying to find something that I could get for her that would work for her at that time. The Infusion MicroBubble appealed to me. My mother has very thin skin. Her skin could actually tear just by using a face cloth. With the Infusion MicroBubble added, you do not have to rub the skin with anything. Plus, it eliminates the need for soap. It just takes all the dead skin off and your skin is like silk. She’s gonna be 98 this year, she has better skin than me.
The tub's quality seemed much higher than most I had looked at. I thought their Companion tub would work for us until my mother had a massive stroke last year. She could no longer walk and I had to get the wheelchair accessible tub. Ella's Bubbles had the best customer service I’ve ever dealt with in the last 15 years. Every question was answered, every callback made, and every issue was addressed. Plus, Sergio, a technical person, has been excellent.
Reviewed March 26, 2019
A supply company in Joplin, Missouri had given us a brochure for Ella's Bubbles. I called the company, they asked questions, and I found out that I could buy directly. So, I made a purchase for a walk-in tub from Ella's Bubbles two weeks ago. It was the top of the line and it got the whole works as far as the customization so it has everything that they could furnish.
Reviewed March 18, 2019
I saw Ella's Bubbles on Amazon when I was doing a Google search and then I contacted them directly. I liked their options and the price. Also, Daphne was great to work with and fulfilled everything I needed. I bought the Ultimate tub with the glass enclosure a couple of weeks ago and they were able to customize my order. I added microbubbles, aromatherapy, the heated seat, and the digital controls. I had the tub delivered and the experience was fine.
Ella's Bubbles Company Information
- Company Name:
- Ella's Bubbles
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 2101 S. Carpenter St.
- City:
- Chicago
- State/Province:
- IL
- Postal Code:
- 60608
- Country:
- United States
- Website:
- ellasbubbles.com


