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Ella's Bubbles
Overall Satisfaction Rating
4.50/5
  • 5 stars
    116
  • 4 stars
    19
  • 3 stars
    11
  • 2 stars
    4
  • 1 stars
    6
Based on 156 ratings submitted in the last year
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Ella's Bubbles

ConsumerAffairs Accredited Brand

Ella's Bubbles provides the best personalized service and customer support for their acrylic and gelcoat walk-in tubs. With over 12 years of experience, they guarantee you'll be satisfied with their craftmanship and care. All of their tubs are assembled, jetted, and tested to perfection in the USA using UL Certified parts to give you the best valued and highest quality walk-in tub. They never stop investing in development to give you exclusive offers such as the removable stainless steel door, patented swivel tray, exfoliating Infusion™ MicroBubble Therapy, independently operated therapeutic foot massage, and much more!

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156 Ella's Bubbles Consumer Reviews

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: May 16, 2019

I had already picked out a walk-in bathtub and ordered it and then I left for a month while the bathroom was being done. When I returned, I found out that the manufacturer of the tub I ordered had stopped so the supplier couldn’t provide it to me anymore. So I started doing my own search and found Ella’s. What I really needed, even more than the walk-in was a transfer tub. And that’s something that I didn’t really see others offering as good a tub as what Ella’s Bubbles have offered. When I purchased the tub, I just sent an email requesting information. Then I received a call-back and they sent a brochure. I proceeded to do some due diligence on it, decided that it’s what I wanted, and they worked with me. They were very nice and straightforward. I also talked to a fellow in the customer service by the name of Sergio. He has been very helpful.

I made the purchase about three months ago. Unfortunately, the tub has never worked and it has not been used yet. It has a pump, blower, and water re-circulation, and nothing works. Ella's Bubbles has sent a couple of power modules to replace the power in it, but those don’t work either. They’ve tried to be helpful. At one point, they’ve talked about sending another tub as a replacement. But instead of taking this tub out, which is installed, I'd rather have an effort to find out what's wrong and fix it first. And a technician from Ella’s is coming to review it.

This is, primarily, for my wife who is a paraplegic. She needs it for therapeutic and medical purposes, so it’s very important to get this done. My wife is extremely frustrated, but we’re making progress. When we were out of the house for a month, we went out to the West Coast and she was anticipating getting home and have everything done. Other than that, the tub is really well finished. It looks great. I’ve tried it. I can actually put the lift underneath the tub, so I can use a bathing sling to put my wife in the tub from the lift, and that’s really important. Even doing that is a two-person operation to get her in the bathtub. It’s a very good design, and I’ve designed a very large bathroom for that purpose.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 13, 2019

I purchased a walk-in bathtub which has the bubbles and the jacuzzi from Ella's Bubbles. It’s a very nice-looking unit. Their reps were also very helpful. When we were missing two hoses, the department where they would carry all that stuff, immediately got it in the mail and FedExed it to us.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 12, 2019

We were doing a bathroom renovation for my mother. So we were looking for a walk-in tub, and Ella's Bubbles came up on the search. The sales rep I spoke with directly at Ella's was superb. He was easy to get ahold of. We had the tub installed. We had Home Depot come in and do the tile work around the tub and on the floor. But something apparently went wrong with the installers and there was a technical issue. The warranty was great, and we got the tub repaired. They stand behind the product, and their customer service was superb. My mother has the model with the lights, the whirlpool feature and the air bubbles. We like the well-made door. I have recommended Ella's to everyone that I think may be in need of that.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 11, 2019

I like that the products of Ella's Bubbles are made in the United States. I asked my wife what she wanted and she picked the micro bubbles and the water jets. We made the purchase a month ago and interacting with the reps was very good. The dealer I talked to was good as well as their service tech.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: May 10, 2019

We got our Ella Deluxe massage walk in bathtub, I got it out of the box and fill the tub to check it for leaks before installation and notice a good leak. I have to pack the tub back and take it back to Lowe's. Hope can get a replacement tub quickly. Hernan **

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 7, 2019

I was looking for a tub and I got a hold of Ella's Bubbles. I called them on a Wednesday and I had the tub here by Monday, and that was a long way. A plumber hooked the tub up for me and he didn't have any trouble at all and he was gone in a few minutes. The tub is expensive, but it's the best one in the market. You can fill the bottom part up with just a few inches of water and you can get in and fill it up instead of filling up the whole tub with water. That's the only tub in the market that does that. I've had it for about a month and I like everything about it. It's a little bit hard to adjust the leg levelers, but that's pretty common on anything like that. Overall, the guys from Ella's Bubbles are good people and they know what they're doing. They gave good service all the way around.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 25, 2019

Ella’s Bubbles offered more features, and the sales rep was good and courteous. I purchased the walk-in tub about three months ago, and we had a construction company in town set it up. We've just got it installed, and it was good. We had a total renovation of the bathroom, and it was a long process that took about three months. My experience with Ella's Bubbles is, so far, so good.

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Customer increased Rating by 2 stars!
Verified Reviewer
Resolution response: May 2, 2019

I ended up having to block the salesman that works for Ella's Bubbles installer company after he continued to harass me. They insist that the company itself had nothing to do with the people hired by their installation company. They reported that they fired him. I don't feel comfortable giving them a good review, but I don't know if they deserve a good one.

Original review: April 15, 2019

Ella's Bubbles may have a decent product, but their salespeople are horrible. One of them contacted me, and when I told him I was going with a different company, he demanded to know who and became angry. When I hung up on him, he sent me a text saying that I was a horrible person. If I could, I would link a copy of the text message to this review. In other parts of the country, they may have good people, but if you're thinking of buying an Ella's Bubbles bathtub in Georgia, think again. They get very hostile and insulting if you refuse.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 31, 2019

About a month ago, I purchased a wheelchair-accessible, jetted walk-in tub from Ella's Bubbles. My experience in dealing with their rep was very good. We put the tub in ourselves, and it's a high-quality tub. I’m very happy with it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 27, 2019

I purchased a tub from Ella's Bubbles three years ago. I did a lot of research. My mother is elderly and has been with me for 16 years. Our walk-in shower was no longer working and I was trying to find something that I could get for her that would work for her at that time. The Infusion MicroBubble appealed to me. My mother has very thin skin. Her skin could actually tear just by using a face cloth. With the Infusion MicroBubble added, you do not have to rub the skin with anything. Plus, it eliminates the need for soap. It just takes all the dead skin off and your skin is like silk. She’s gonna be 98 this year, she has better skin than me.

The tub's quality seemed much higher than most I had looked at. I thought their Companion tub would work for us until my mother had a massive stroke last year. She could no longer walk and I had to get the wheelchair accessible tub. Ella's Bubbles had the best customer service I’ve ever dealt with in the last 15 years. Every question was answered, every callback made, and every issue was addressed. Plus, Sergio, a technical person, has been excellent.

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3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 26, 2019

A supply company in Joplin, Missouri had given us a brochure for Ella's Bubbles. I called the company, they asked questions, and I found out that I could buy directly. So, I made a purchase for a walk-in tub from Ella's Bubbles two weeks ago. It was the top of the line and it got the whole works as far as the customization so it has everything that they could furnish.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2019

I saw Ella's Bubbles on Amazon when I was doing a Google search and then I contacted them directly. I liked their options and the price. Also, Daphne was great to work with and fulfilled everything I needed. I bought the Ultimate tub with the glass enclosure a couple of weeks ago and they were able to customize my order. I added microbubbles, aromatherapy, the heated seat, and the digital controls. I had the tub delivered and the experience was fine.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 14, 2019

I learned about Ella's Bubbles through research and the lines in their tub looked better than the other ones. I called them to see what they had and I picked it up at Lowe's, and then a licensed tub installer installed it for me. I've had the tub for just under a year. I would've probably went a different way completely had I done more research, because the water does actually pool in the cracks, the recesses around the center of the tub, when it was said it wouldn't do that. Also, I would suggest that if they're gonna have that type of tub with a seat in it, they need to have the panels go all the way down to the ground and not have a seam in the middle of it.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 13, 2019

A customer of mine picked an Ella’s Bubbles shower enclosure for a remodel that I did for them. The installation was straightforward but the enclosure had a manufacturing issue. One of the parts of the fiberglass chipped. So, Ella’s Bubbles had to send out a repair crew to come fix it up. Arranging that was very easy though. The hardest part was trying to coordinate with the customer to coordinate with the fix up crew. Still, Ella’s Bubbles was pretty good and they were responsive.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 12, 2019

I liked that the door opened out on the Ella’s Bubbles tub and it drained quickly. There are two drains. There is also the head rest where you lay your head against. Then everything else was basic that everybody else had – the air jets, the water jets and the showerhead. I checked out all the rest of the companies online and although there were a couple of things that Ella’s Bubbles didn’t have, those things that I wanted, they had. The only trouble is that the tub takes 15 minutes or more to fill up. You would be sitting in this tub naked and the water is filling up for 15 minutes. It is really a pain. If I had known that, then I wouldn’t have bought one. The water jets on our feet aren’t strong enough either. But I don’t know if you can adjust it by turning the ones on your back down and put the pressure to the feet. We haven’t tried that yet. I made the purchase three weeks ago and it was installed two weeks ago.

The sales rep we dealt with was very knowledgeable. The only problem was that Ella’s Bubbles have so many models and they change so often so he didn’t have all the proper paperwork to show me what the product would look like. I had pictures but the specs were different. On the other hand, the installers did an excellent job. It was a tricky installation and it took almost three days. We had a steel tub which was very heavy to get out and they had to break it up. Our door jamb was also narrower than the tub so they had to cut the door jambs on either side. They were worker bees and their workmanship was terrific.

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2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 11, 2019

I did some research online and I liked that Ella's Bubbles has the two-seater tub where one can bend. So, I made a purchase and I had a very good experience with their rep. I had a question and they answered it. Then I called back and I asked more questions. The delivery was on time and everything came in good shape. The whole process was not difficult and I was pleased. And then, I had my own installer, Bob, and he did a good job. I wish I got a bigger tub but that's on me. The tub is smaller than I expected. If it was in a showroom where I could actually see it, I would have made a better decision. And so, a showroom would be great.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 10, 2019

We purchased the shorty walk-in from Ella's Bubbles. It's the smallest one they make and it has the enclosed side and a panel to enclose one end. So, it does not have to go in a bath installation. That was the other selling point. We only had two walls to install it in. Also, it has the heated seat. For deliveries, we get FedEx down here and we even get fuel delivery trucks down here and those are not problems. But anything bigger than that and it becomes a serious issue. When the tub was delivered to me in Maine, they put it on a 40-foot long 18-wheeler and it was the only thing in the back of the truck. They had to literally drop it at the top of the driveway. Thankfully, my neighbor has a pickup truck, so we slid it off the 18-wheeler straight into the back of his pickup and he just backed out. He and I unloaded it into the garage and that was fine. As I understand it, this was a third party contract. This was not Ella's Bubbles itself.

Apart from that, it went in beautifully and it's still working beautifully. Unfortunately, the lady for whom it was purchased is no longer with us. But when she used the tub, she enjoyed it very, very much. Quite recently, her great-granddaughter was here visiting from England and we introduced her to the walk-in tub and had to carry her out of the house, kicking and screaming because she did not want to go back to England. That's how much she loved the walk-in tub.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2019

Ella's Bubbles was chosen by my client and we purchased a standard tub from them. The rep explained everything as far as the details of the product, and our interaction was fine.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 7, 2019

I filled out a form and David, the Ella's Bubbles rep, called right away. He did a good job of telling me all the reasons I would really like the bath and we decided to purchase it. We built a new bathroom. I told the rep what I wanted on it and that is how it came. My builder and his team did the installation and it was very good. And as far as how the bathroom looks, my experience was very positive.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 6, 2019

I liked the style at Ella's Bubbles. I knew what I was looking for and I ordered it online. I got the shower and it seems to be okay. I installed it myself. I didn’t have any problems and it is working good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 5, 2019

Ella's Bubbles looked like a better product. I liked the number of jets, adjustability, and accessories. Also, the reps were very professional and courteous. They even checked out the price of other locations and reduced theirs until theirs was lesser. The product weighs 310 pounds, so it had to have a pallet delivery, and it was delivered by a truck and into the garage. The packaging of the material was so that nothing inside was damaged, which is very good. I wish they would include a how-to video though. Overall, my experience with Ella's Bubbles was excellent. They delivered what they promised, and they were on time.

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 4, 2019

We had a very bad experience with Ella’s Bubbles and it resulted in a big loss at the project that we took. The item was very unprofessionally delivered and also, it wasn’t as it was described. Ella’s Bubbles cost us $5,000 to $6,000. We purchased from them on December 10th and we were promised that the item would be delivered within a week, but we got it almost a month later and then delayed the project completely over a month. The customer had to stay in a hotel because the project wasn’t completed nearly a month. And then, the bathtub wasn’t pre-drilled, and the shower faucet wasn’t there. We don’t make a tub drilling and that was why I had to hire another person to come and make a hole on the acrylic tub. It was a completely messed up experience.

The tub wasn’t planned to be purchased from Ella’s Bubbles. Unfortunately, Google directed us to them with the walk-in tubs and it was a big disappointment. I would never, ever purchase Ella’s Bubbles tubs. It was 2018’s biggest failure on my end. I've done 30 projects and we messed it up because of them. We build and remodel homes, and delays of this much can mess up the whole progress of the project. Ella’s Bubbles was well-aware of what was going on and they have done nothing. I've contacted them multiple times and whoever was doing this process completely from start to finish was all failure. No one responded on time and they offered a very amateur way of handling the issue.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2019

I was looking for a walk-in shower for my husband and I went to Home Depot and Lowe’s, and I didn’t care for the product lines. So, I went on the internet and I liked the fact that Ella’s Bubbles could customize my order and make it to my specifications. I sent an e-mail of inquiry and dealt with their lady sales representative. I dealt with her back and forth on e-mail and placed my order through her. After I placed my order, she even e-mailed me right away and said, “You realize now that this won’t go in a house that’s already built.” And I e-mailed her back saying that I have realized that, and that I was ripping out the wall to put it in. And she said okay. She was a very nice lady.

I had a built-in seat, some shelves, hand grabs, and a low threshold. The installation was awesome. I took the wall out to put in a pocket door instead of a standard door, so that if my husband falls, I can get in there. And the walk-in shower went in so easy. It just took two people to carry it in the house. We put it in place. It made it right up to all my stuff already, then we re-plumbed it, and it was done in a day. The wall wasn’t back together for a while, but the shower was. Other than waiting for the caulking to dry on the shower doors because I put glass doors on it, the shower was ready to go that day. I would recommend the product and would share with other people that the ease of customization and customer support from Ella's Bubbles are outstanding.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 2, 2019

I bought a bathtub for my mother in Oklahoma and I had it shipped, and Ella’s Bubbles was quick. They got the tub that I wanted and got it when and where I wanted it. The representatives were nice as well. They did what they were supposed to do, kept in contact and got it done. It's a great tub and my mother is happy with it.

Ella's Bubbles response

Hi Dustin,

Thanks for taking the time to write this great review! We're glad to hear your Mother is happy with her new bathtub, and that the process went off without a hitch. We love it when things just fall into place.

Have a wonderful day,

Ella's Bubbles

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 1, 2019

Ella’s Bubbles had more options and the prices were good. I'm a contractor. I put in over 30 walk-in tubs last year and when I saw the Ella’s Bubbles tub, I thought we would try it. Working on the product was easier than the last time because everything is already put together on when I got them. The sales representative was very prompt on getting the process back and since I started dealing with her, I’ve sold five or six already.

Ella's Bubbles response

Hi James,

Thanks for taking the time to write this outstanding review! We're always striving to make things easier for our dealers and installers, which results in a better experience for the customer and everyone involved. Glad to hear you're recommending Ella's to your clients!

Looking forward to assisting you and your customers in the future.

Best-

Ella's Bubbles

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2019

I found Ella’s Bubbles while searching through Google and it looked like they had the product that I wanted. Everything went really smoothly with my interactions with their rep. They were very responsive, got me what I needed and took good care of me. I bought the wheelchair-accessible tub and self-installed it. I'm 100% satisfied with my purchase.

Ella's Bubbles response

Hi Gregg,

Thanks for taking the time to write this outstanding review! We're glad to hear everything went smoothly from start to finish. And well done with the self-install! Feel free to reach out if you have any questions or concerns moving forward.

Have a great day,

Ella's Bubbles

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2019

Contract w Scott ** 6/9/2018, installed 8/30/2018. No operating booklet supplied - taken by installer? Only have email to note of Warranty start. Installation problems include: a) Tub not level. b) Power GFIs inside enclosure, no ready access to do a reset. c) Replacement doors hung poorly, had to be adjusted by homeowner to latch w/o extreme efforts.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 27, 2019

I bought the Ella Elite after much research on walk-in tubs. I could not be more pleased. I am the envy of my family. It is easy to get in and out with it, convenient hand holds. My plumber put in an oversized drain and a full tub drains in one minute. The frosted door makes the tub look elegant. Thank you, it is perfect.

Ella's Bubbles response

Hi Helen,

Thanks for taking the time to write this outstanding review! The Ella Elite is a beautiful bathtub. And glad to hear your installer modified the drain for a fast finish - it makes a huge difference!

Send your envious family & friends our way when they're ready to transform their bathrooms into a relaxing retreat :)

Have a great day,

Ella's Bubbles

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Rated with 5 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Feb. 27, 2019

I absolutely love my shower. We purchased a walk in shower due to my wife being in a wheelchair now. In order for her to come home from the hospital I had to have this done. Customer support helped me track down the location of the shower during Transit so that I can pick it up a week early. They were more than happy to help and I greatly appreciate that.

Ella's Bubbles response

Hi Bradley,

We're so glad to hear you're happy with our shower and everything worked out well! Thank you for taking the time to write this review.

Have a great day,

Ella's Bubbles

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Rated with 2 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Feb. 27, 2019

Inquiring about products. The sales person was pleasant and helpful. However, I am disappointed with the prices. As a contractor, I am finding more and more clients who need to replace their tub/shower with low or (no curb) shower. It seems to me a high quality 60" shower could be mass produced to meet this need at a reasonable price.

Ella's Bubbles response

Hi Cory,

Thank you for your feedback. We're continuously developing and improving our manufacturing process to benefit our customers. All of our showers are made in Tennessee, which is certainly not the lowest cost option for production, but we're always working to offer these showers at a competitive price point to the end consumer.

Don't hesitate to reach out in the future as we're constantly updating our product line and pricing.

Best Regards,

Ella's Bubbles

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Ella's Bubbles Company Information

Social media:
Company Name:
Ella's Bubbles
Company Type:
Private
Year Founded:
2005
Address:
2101 S. Carpenter St.
City:
Chicago
State/Province:
IL
Postal Code:
60608
Country:
United States
Website:
ellasbubbles.com
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