Ella's Bubbles Reviews

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About Ella's Bubbles

Ella’s Bubbles is a leading U.S. manufacturer of acrylic walk-in bathtubs for seniors, wheelchair users and luxury seekers. The company is best known for its exclusive models: the Two-seat Walk-in Tub and the ShaK, which is the world's largest single seat walk-in tub. Its tubs feature dual-drain technology, customizable therapy packages and other patented add-ons. Ella's Bubbles has a wide installer network available to customers and each bathtub is backed with a lifetime limited warranty.

Pros
  • Designed and assembled in the U.S.
  • Lifetime limited warranty
  • Dual drain technology
Cons
  • Hard to find gelcoat tubs on website

Ella's Bubbles Reviews

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    2 featured reviews
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    Page 2 Reviews 20 - 50
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    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed Aug. 13, 2019

    My sister told me she had gotten a walk-in bath by a different company, so I was looking on the internet to see what I could find. I’ve always wanted a bath because I had a stroke in 2008, and I haven’t been able to get into a bathtub since then. I always heard it was really expensive to have walk-in baths installed and we have to tear out walls. This mobile home has wide opening doors and a big space to put the tub in, so I just got online and checked. And where it says the best tubs, they listed Ella’s tubs as the number one tub to buy for quality. So, I contacted them and finally they got back to me, and we worked out something to where I was happy with the purchase price. And it’s been a nice tub. I’ve enjoyed getting in it.

    I had a walk-in shower that did not have a door to it. The salesman with the mobile home dealer said I couldn’t have that because I might be in a wheelchair eventually, and I couldn’t get in that shower with the wheelchair. So, at this point, I’m not needing that. And I said, “Well, if I get to that point, I’ll either go into a home somewhere, or my daughter can come over and put me in the shower.” She’s right next door to me. So, the couple that put the tub in for me also put a sliding glass shower door in for me. And I have a little bit of a step up to get in it. I can make it because I’ve got a safety bar right there already. So, it’s really nice. I can get in the shower without worrying about water running all over the floors, which was a problem before because the shower curtain wouldn’t hold it back. It didn’t have an edge to do that. And now, I can get in the tub if I want to.

    The features of my new tub are all really nice. I like the lights. They help. I got chromotherapy with it, and the seat warmer and back warmer so that you can get warm when you get in there and start filling the water up. And it does fill up fast, and it drains really fast for being in a mobile home, and which I was afraid wouldn’t work. I wasn’t expecting it to be that good on draining really fast. I’ve had really good experience with Ella's Bubbles. They’ve all been really friendly, and they sent me messages saying, “Welcome to the family.”

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    Reviewed Aug. 12, 2019

    I was looking for different things and Ella’s Bubbles popped up. I was looking for what I needed, and I liked what they had. I ended up purchasing the tub with the outward swinging door and microbubbles. The sales guy was Nick, and he was wonderful to talk to. I told him what I wanted, and he sent me a couple of examples, and I picked the one I wanted. My experience was wonderful.

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    Features

    Reviewed Aug. 7, 2019

    I purchased a walk-in shower from Ella’s Bubbles, and everybody was great and very professional. I love them all. I want a walk-in tub upstairs and if I get my upstairs done, I’m gonna call Ella’s Bubbles. My shower is really beautiful. It got the tiles on the wall, a stool that I can sit on, the grab bar, and the pretty beautiful long shower. It’s the top-of-the-line.

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    Customer ServiceWarranty

    Reviewed Aug. 6, 2019

    My experience with Ella's Bubbles has been really good. I was doing some research to try and find a walk-in tub for my mom, and I liked Ella's design. I purchased a bathtub. The sales representative was horrible as well as the people that did the remodel of the bathroom because they were a third party. It was not through Ella direct. They fell through with everything they were doing and shortly went out of business after that. There was no paperwork trail and no warranty information filled out. So, when I called Ella's for a problem, they had no idea I even owned a tub. But they handled it very well, so my experience with Ella, direct, has been fantastic. I had one problem with the valve, and they sent me a replacement valve, and told me how to fix it.

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    Installation & SetupPrice

    Reviewed Aug. 5, 2019

    I looked at some of the features of a walk-in tub after looking at American Standard and Kohler, and Ella's Bubbles had basically the same features, but the price was a lot different. It wasn’t so much the product itself as the install of the product was less expensive. Plus, Ella's Bubbles allowed me to find my own installer when the others didn't. American Standard allowed me to do it as well but the product was still higher than Ella's Bubbles for the same features.

    I told Ella's Bubbles what I was looking for and why, and I couldn't afford it at the price they originally quoted me. They asked me if I knew somebody that installs specialty tubs. I told them no and they gave me some things to look for. So, I called a plumber that I knew and did the online thing with specialty installation and came up with one. I told Ella's Bubbles about it and asked if it would void my warranty. They said no. As long as he is a licensed plumber, he can install. As a matter of fact, Ella's Bubbles' branch in Houston is using that same plumber to install additional tubs.

    I’ve been really happy with the overall experience. Ella's Bubbles delivered the tub when they said they were gonna deliver it. I had it installed and when I had a problem, they were right on it. I had leakage in the door. It has a lifetime guarantee and they sent somebody down who got right on it and got it fixed. I have no complaints. I’ve told a couple of my friends about it, and one of them did call Ella's Bubbles.

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    Installation & SetupFeatures

    Reviewed Aug. 4, 2019

    Ella's Bubbles has a wide array of selection of sizes, finishes, amenities and accessories. That really helped out so we could choose what we wanted. The sales rep really reached out to us and gave us thorough information on the product. We had a question about the shipping and she made some changes so that was all good. The shower stall that we purchased was a perfect fit for what the client wanted. We are very limited in space and the 54x31 shower stall really worked out well because we couldn't put a standard 60-inch in there. Installing it was very easy too. I had no complaints from the carpenters who installed it. There were also no complaints from the plumber that installed the bottom portion. Everything was pretty simple and instructions were easy to read.

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    Installation & Setup

    Reviewed Aug. 3, 2019

    We are redoing the whole bathroom and the people redoing the bathroom sold tubs from Ella's Bubbles. At first, we were thinking that we were gonna put it in ourselves, but decided against it. The installation team is still working on the bathroom. The tub is in, but it’s not powered yet. They should be finished in a week or so.

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    Installation & SetupPrice

    Reviewed Aug. 1, 2019

    I looked into a lot of companies, but I went with Ella's Bubbles because of their price. I got the 30 x 52 with the door swings out. I installed it myself and it was pretty easy to do.

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    Reviewed July 30, 2019

    A friend of mine referred me to Ella's Bubbles. She had done a lot of research, and I went with her recommendation. They tore out my existing bathtub and framed in the new one. The sales rep I dealt with was Ron and he was terrific. He owned a store for equipment for people with disabilities. And when he was here, he saw a few things that were dangerous for me, and he made recommendations and fixed them. The installers were pleasant and kept busy. They went right to work.

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    Customer ServiceInstallation & SetupFill Or Drain TimeWarranty

    Reviewed July 29, 2019

    I did some research, and I liked the features Ella's Bubbles had, plus the lifetime warranty. The person from Chicago on the phone was very informative and nice. He put me in charge with the distributor here in Phoenix, Derek Rogers. He was a very nice man and did a good job. The installation had a little bit of problems, but it was not Ella's Bubbles' fault. The tub was a week late because it went to St. Louis instead of Sun Lakes, Arizona. But once he got it, the installation went smoothly.

    I've had the tub for a week and it is very nice. I like all the features. I particularly liked the amount of bubbles, and it seems to be very well-built and how fast it drains. If I had one slight disappointment is that it seems to take 15 minutes sitting there to fill up. It adds 15 minutes to the bath time, and you're sitting in partially hot water for that. I also bought the bottle with the heated backseat. And that part is not bad, but you're just sitting there and that takes a long time.

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    Customer Service

    Reviewed July 18, 2019

    I already had two walk-in tubs, but didn’t like either one of them. Now that I’m building a third home, I decided that I was going to do ample research to try to find exactly what I wanted and try to see if anybody could meet the needs that I had. Ella’s Bubble had the most selection and variety, in addition to doors that swing outward so that you can get in more easily than the doors that swing inward.

    I had Nick as my sales rep and he was really good. He was very easy to communicate with. If I wasn’t able to reach him right away and I have to leave a message, he’d return my call promptly and described everything in full detail. I asked him for several different quote options and I gave him a list of what I’m interested in. I was looking for five or six different individualized quotes, and he sent them all to me. He broke it down exactly the way I wanted it. I would definitely recommend Ella's Bubble. They were much easier to work with than any others.

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    Customer Service

    Reviewed July 17, 2019

    I did a lot of research and Ella's looked like they had some better reviews than most. I went with them and the reps I dealt with were very good. Overall, I'd rate their customer service pretty highly.

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    Installation & Setup

    Reviewed July 16, 2019

    Ella's Bubbles tub looked like it had more features and quality than some of the other ones. They use plumbers to install who buy the product from them and so far they are good. They did everything the way they were supposed to except they forgot a couple of things on the tub that I had to have my plumber add in later. Other than that, it was okay.

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    Installation & Setup

    Reviewed July 15, 2019

    I looked on the internet and I saw Ella's Bubbles had 5 stars, which was my main objective. I talked personally with a guy named Nestor and he was very helpful and seemed to know what he was talking about. The tub hasn't been totally installed yet as our house was flooded and we’re trying to work around where it’s supposed to go. But so far, I like it and it looks beautiful.

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    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed July 14, 2019

    We found Ella's Bubbles online and did a lot of comparisons. We had some people from other companies come out to the house and demonstrate. A couple of their competitors were pretty darn close on what their tub offered, but price-wise they were better in comparison. One other company that we narrowed it down to was extremely similar and the only difference was that Ella's Bubbles had one extra grab bar and a few extra jets. The price was significantly different though.

    We called Ella's Bubbles directly when we were ordering and asking questions and everything was good. The rep was very helpful and answered all our questions. My husband is a plumber and we did the installation ourselves. It was pretty straightforward and it went well. We installed it for my elderly aunt who is wheelchair-bound and has quite a few health issues.

    The only thing I could see that was a bit of a challenge with the tub is getting out. It was great that there are two grab bars that help her with getting in, but for someone like her who has difficulty getting up and down, she's only able to use one grab bar when she's sitting in the tub. We have the inward swinging door that swings to the right. When she's in the tub, it would be a huge improvement and help for her to have a grab bar on the top of the edge on the right-hand side as you're sitting in the tub so that there's a grab bar close on both sides to get up off of the seat. But with the way the tub is designed, there isn't a good way to do that.

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    Customer Service

    Reviewed July 13, 2019

    I was on Home Depot’s website and looking at the different tubs that were available. They carry some of them but not all. I was asking too many questions and they gave me Ella’s Bubbles' phone number. I called and got to talking with the rep and seeing their website as well. My interactions with him were wonderful. If he didn't have the answers, he knew somebody who did. They were good people and worked with me. Plus, they were very workable and helpful. I purchased Ella’s Tub4Two. It's the two-seater, which is the next down to the big one. It has one door opened out.

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    Customer ServiceFeatures

    Reviewed July 12, 2019

    There were options on Ella's Bubbles that I liked better that I couldn't find on other models. I liked being able to control the temperature. I also liked the fast drain, the heated seats and the door that goes outwards for transfer. The sales manager was really nice too. He did what I asked him to do and he followed up. So I was real happy with his help. We did have one issue though. The very bottom panel must've gotten tweaked somewhere along the line. They couldn’t tell when they received the tub but after they got it out and got to looking at it, the bottom panel looked weak then it did go ahead and break. So we are going to need to get another little panel. But overall, my experience with Ella's Bubbles has gone very well. We haven’t gotten to using the tub yet but I think everything will be great.

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    Customer ServiceFeatures

    Reviewed July 11, 2019

    With Ella's Bubbles, we thought we could get the tub quicker than the people that came to our house and did it. We went and looked at another medical person that had it. We got the one that's wheelchair transfer and the ones that we looked at didn't have that big of an opening. We ordered the tub through Home Depot. We emailed and spoke by phone, but we could hardly understand the salesperson. Then a lady named Daphne called, confirmed the order and said the tub would be here in three to five days. Then, we realized we could use a larger tub than we had originally ordered so I called her back. She said they'd cancel the order with Home Depot and I could order directly from them for the same price.

    It was actually over two weeks before it was delivered and that shipping time was pretty long. It sat in Birmingham for seven days. When we called back, they told us that we didn't pay for expedited shipping so we got the slowest one they have. We had no idea there were some options about it because we thought three to five days was good. We paid them $6,400 for the bathtub, so we could have paid another $50 and gotten it in here faster if I was given that option.

    We spent $1,000 more to get a contractor to come back and finish it 'cause he had gotten on another job. Then we ended up spending another $500 more to do the fast filling faucet for my brother who is handicapped and has a traumatic injury. When he's sitting there with no clothes on, it would hurry up and get the water to him. And if it helps him take a bath in comfort, he's been walking into the shower and taking showers, then that's worth it. He loves the tub now that he has it. During installation, the instructions said to put the tub together outside, fill it up with water, test it, then drain it out and bring it into the house. Our contractor put it together outside and then bring it in. We love the tub. We just hated the shipping.

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    Installation & Setup

    Reviewed July 10, 2019

    Going with Ella's is convenient as they are our local company. They invited us to the showroom and walked us through all the different tubs and features. So, they were very accommodating. They were very knowledgeable and they explained very well. I bought a handicap shower tub and the installation team did an awesome job. They were on time too. The tub, so far, is good.

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    Installation & SetupFeatures

    Reviewed July 9, 2019

    I was searching for hot tubs or spas and I came across Ella's Bubbles through the internet. I like the selection that they had. Also, I was limited the given sizes and theirs seemed to fit very well. Plus, I liked the options that it had. It had everything that I wanted. We're still in the process of a complete bathroom renovation. We're converting a walk-in shower to a walk-in tub on that end of the house. And Ella's Bubbles' product seemed to have all the features that we wanted. I didn't see anything that raised a flag. Everything seemed very positive at that time.

    We purchased the Elite model. We ordered it with all the available options that we could get. That included the dual that they call it which is air plus water. We also got the heated seat and back. But we live in Florida. Still, we thought that would be a good idea because this is gonna be mostly a relaxation device. We also had it with the aroma therapy, the chromotherapy.

    The salesperson, Daphne, was absolutely fantastic to work with. We were going back and forth. We hemmed and hawed over a month as I was waiting to determine. We were making sure that everything was gonna fit properly and with all the new tiles being put in. So, she was very patient in working with me. I couldn't ask for a better salesperson. We conversed back and forth for about a month before the purchase was made, trying to make sure that this was gonna be the right fit.

    We're still down here in Palm Beach County trying to get building permits. So far, the building permit has been tied up over two months. And sad to say, it is primarily because of Ella's Bubbles. The county wanted to know about the valve and that it had certain specifications. There is nothing in Ella's Bubbles' literature to indicate that it does. So, the county is still waiting. They're not gonna issue that building permit until they know that that valve meets those specifications. So, now the wife of contractor that we hired recently told me that they think they've got that resolved. They were able to get something off a box somewhere. But as I looked at the permit, it's still in question. So, we're kinda stuck on that part of it. Florida, I understand, is trying to standardize the building code. So, at some point, Ella's is gonna have to put that information in their instructions that the valve does meet those specifications.

    With Ella's Bubbles so far, since also there was no information on how to use the aromatherapy, I contacted Daphne. She had somebody from technical support contact me with the instructions within a day, so I'm very pleased with that. The aromatherapy allows you to put in a liquid. It's a scent-type thing that's automatically pushing into the stream of water, so that you got good mixing. This is mostly sort of a massage therapy thing. Right now, I'm very happy with the unit. I like that it has an adjustable length to it because of that shelf. Everybody who's looked at it has been impressed.

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    Reviewed July 8, 2019

    The team at Ella’s Bubbles was fine and their professionalism and knowledge were great. I bought The Royal and though it doesn't have everything, it has a few features and it seems like a good product.

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    Customer ServicePriceBilling

    Reviewed July 4, 2019

    I'm 80 years old and have not been able to take a bath in over 10 years because I can't get in and out in the stupid thing. The one thing I wanted for myself is a place to sit down, take a bath and relax. When spending money and having to use the tub every day, you want something that fits what you're anticipating, not what it sometimes ends up being. I spent more than two months researching walk-in tubs and decided what I liked and didn't like about them. I had my daughter-in-law look at those up in Dallas. Couldn't find one, decided to go with a shower, and by accident, found Ella's Bubbles' site, went to it, had everything I wanted, including the price.

    I called one company in Dallas that sold a specific type of tub. I asked several questions and the girl I talked to couldn't answer it as it was her first day. I've been from the "I don't know" to the people who explained to me. I asked how the tub was made and what the coding was then I got a transfer step-in with all the bells and whistles.

    However, I bank with a private bank that has very tight security. When I gave Ella's Bubbles my credit card number, it was refused not because of my bank account balance but because the charge was for a high number and Ella's Bubbles. Ella's Bubbles is a cute name and it could bubble bath, it could be soap, it could be something, and that was the little alert at my bank. I should've called the bank and said that the charge was coming through. Maybe Ella's Bubbles need to add something to the name, like bathtubs. Later, I went online to research the tub again after I purchased it and found that I could've gotten it $150 cheaper at Amazon compared to what the total price is, is inconsequential.

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    Installation & SetupPrice

    Reviewed July 3, 2019

    The sales rep from Ella’s Bubbles was very good. We had already had another brand in that talked to us and we had a lot of questions. With Ella’s Bubbles rep, there was this genuine concern for the situation and trying to give us the best price and the best product. I decided to go with them based on the price and the information I received.

    The walk-in tub we chose is the only one they have that has the swing-out door over toilets. That way, we didn't have to reconfigure everything. They had to widen the door frame though. The bathroom doors are only about 24 inches and they needed 30 inches to get the tub in. So I had to share that cost on my own to open the doorway. It was expensive and then it was left undone as well. I have to finish the construction on the door frame – either hire it out or do it myself. Ella’s Bubbles people aren't certified. They could not do it. But that should be part of the construction process. I guess everybody does it but it doesn't seem right.

    This particular model is also not streamlined for the installer. You can't put in the piping the way it's supposed to be without redirecting it because of the improper design for this particular model. The drain to the back-end doesn't fit properly and it's a real hassle for the installer to get around it. Nonetheless, now that it’s installed, I really like the tub and I'd recommend Ella’s Bubbles.

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    Customer ServiceSales & MarketingFeaturesBilling

    Reviewed July 2, 2019

    I was searching for a tub online and everything was great with the sales rep. They called, we talked, they followed up and they made sure that everything was going the way we wanted. I bought the wheelchair accessible tub, which was the one that Ella’s Bubbles had on their website. The payment was easy and the tub arrived in town within 48 hours. It was packaged well and well-protected. It went in without a hitch. I was able to fit it in the area that I had and they had the heated seat. I love the double drain. It helps it to clean well.

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    Customer ServiceFeatures

    Reviewed June 30, 2019

    I bought a tub from Ella's Bubbles at Home Depot. It took a little while for me to understand what the product did. I didn’t understand the difference between air, massage, and exfoliate. Customer service kinda told me that I could have two of the three so I ended up buying the massage and the air. I don’t know exactly what I’m gonna get from that yet, but I’m hoping to get to try it eventually when the installers get out of my bathroom. I called Ella's and asked for an installer. They referred me to somebody but I didn’t use that guy. I chose my own remodeler and I had the tub installed.

    I called Ella's back and I told them I wanted to buy a headrest for my tub because I saw that they had them. They sent a headrest to be but the thing doesn’t fit. I called them back. I told them I didn’t realize the headrest didn't fit because I didn’t have the tub at the time. Now that I have the tub put it in, I could see that it doesn’t even go on the tub. I asked why they even sent the headrest to me. The rep said that was the only one that they had. I asked if the rep didn't see what I ordered. She said that if I didn't want the headrest, that was my problem. I'd have to pay for the shipping and they would take it back.

    I couldn’t ask for anything different because I didn’t know any better. I could keep the headrest or send it back and pay. I asked if they were gonna send me $102 back plus the $11 for shipping. She said I was gonna have to pay for the shipping. At this point, I’m not sure what I’m gonna do with the headrest. I’m gonna see if I can figure out a way to use it. But the way it originally looked, it was too fat and thick. I only have like a two-inch area on the back edge of the tub to put it. This thing is about seven or eight inches thick with a big plastic bracket on it.

    Their customer service right now is not very friendly. What they should’ve said was they only had one generic headrest and they were not sure how it will fit on my tub. It would depend on the installation. If the back of the tub is against the wall, it won’t fit. On my end, I didn’t see a picture of it. I just said headrest when I called. I didn’t even know what I was ordering. I just assumed it was a bracket. I asked if it had to be installed before the unit was installed.

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    Sales & MarketingPrice

    Reviewed June 29, 2019

    I found Ella's Bubbles online. It’s a local here in Chicago but I was able to go into the warehouse and take a look at the tub that I got. I liked that. I also liked the price compared to the other ones and with Ella's Bubbles, there was a variety of sizes that I could choose from. I was looking for something that was wide and long enough for my husband after he had hip surgery. I liked some of the width that some other companies had but they didn’t have so many sizes to offer.

    Aside from that, their guy came out a couple of times and he went beyond his sales duty to a customer. He explained and measured everything, and made sure that it could get in the bathroom. In fact, the service that I received from them was really what made me go with them. I purchased the tub about a month ago and put a deposit down. But because we are just finishing up with the drywall and our installer is putting the tiles on the floor, we haven't received the product yet. Hopefully they’ll have it delivered next week.

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    Installation & Setup

    Reviewed June 20, 2019

    We purchased our Ella's Bubbles tub on Amazon. It showed up on time. We installed it and everything went fine. If I had to put another walk-in tub in, I would use Ella's Bubbles again.

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    Installation & Setup

    Reviewed June 19, 2019

    We've had our Ella’s Bubbles tub for a couple of weeks. We did the installation and it was a little difficult but also a little easy. Some stuff was easy, but some stuff was difficult like mounting it.

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    Customer ServicePrice

    Reviewed June 18, 2019

    I came across Ella's Bubbles through Amazon and I liked the price. I got a two-person tub. I wanted a tub that could fit two people. They gave me a delivery timeframe from 8:00 AM to 8:00 PM. They called me later and let me know when they would be here, but I’m sitting around the house waiting all day for that call. Otherwise, I’m perfectly happy with everything.

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    Features

    Reviewed June 13, 2019

    The woman from Ella's Bubbles with whom I spoke with was wonderful. I bought an Ultimate tub through her and the installation was conducted by Bathrooms By Design. The owner, Jim was a wonderful guy as well and he had a master plumber, master electrician, tile installer and a carpenter with him. They did a good job and built the tub right in. Before that there was an oversized double Whirlpool which was like half a bathroom. When the installers took that out, they rebuilt the whole thing to box the new tub in. The tile goes right to the ceiling and all around the tub.

    However, I tried the tub and I had a problem with the lights. They were working for about 10 minutes then they went out. I thought that was unusual because there’s supposed to be a time, like for an hour. I pressed the button again but it wouldn’t go back on. So, I figured it was broken. I was looking at it and I noticed that the flange and that metal piece around it was a bit loose such that I could turn it. The other ones were tight so I'm starting to wonder if the water gets under the flange and whether that would affect the lights. I’m gonna send it in for the warranty. Nevertheless, I'm enjoying my Ella's Bubbles very much. I like it better than my old Whirlpool because of the air bubbles which add a lot of pressure.

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    Ella's Bubbles Company Information

    Company Name:
    Ella's Bubbles
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    2101 S. Carpenter St.
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60608
    Country:
    United States
    Website:
    ellasbubbles.com