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Reviewed April 22, 2022
Purchased 3 motorized blinds, in June 2021, normal delays in this pandemic time, not fault of company. Installation was fine, however one blind failed and was partially diagonal in window. It was replaced and has been fine. Ordered two more for front windows the last of Aug 2021, installed 11/9/2021. One of them failed with a similar diagonal problem as the first failure, during normal operation. Replacement part/unit supposedly ordered in late December 2021 after technician arrived and worked on blind. As of 21 Apr 2022 Budget Blinds of Rio Rancho has no clue/records of what happened or why replacements have not been ordered or received. Failure rate of 40% of products and $2200.00 spent on these blinds is totally unacceptable but can't get anyone from business to respond and rectify this situation. Their statement of tremendous customer service is worse than a bad joke.
Reviewed March 30, 2022
When we had our initial consultation with the Franchisee of Budget Blinds Airdrie, we asked what the retail price of supply and install of motors for the shutters we were considering buying. The Franchisee Owner verbally quoted us the current retail price of $450 per motor. We had 10 sections that we wanted motors for. 5 upper sections and 5 lower sections, so we considered the additional cost of $4452 was affordable not including the 32.5% discount he was offering on the entire package. When they came to install they only installed 5 motors for the lower sections, but the cost remained the same, $4452 not including the discount. I contacted the owner and disputed not only the fact they only installed 5 motors rather than the 10 we expected, but they charged us double the cost per motor for the 5 they did install versus what the Franchisee Owner verbally quoted.
I have since contacted other blind companies who carry the Perfect Tilt G4 motors and asked for their retail price of the product and I have received quotes of $490 and $450 per motor at retail (not discounted). I then contacted the Franchisee Owner of Budget Blinds in Airdrie and asked that he refund me the difference for overcharging me for the motors. He refuses to do so, and suggested that the other retailers must have provided me a discounted price as a quote for the motors. Needless to say, this company is untrustworthy and I strongly urge anyone interested in purchasing blinds to not consider Budget Blinds in Airdrie Alberta. I am currently looking into further course of action, including suing for the refund in small claims court.
Reviewed Dec. 9, 2021
Love these shutters!! Jason and Duane were the installers. Answered very pleasant, professional, and efficient. They were very knowledgeable and conscientious about their work and the cleanup as they went along.
Reviewed Sept. 18, 2021
I purchased blinds 2 months ago - the sales person was very knowledgeable and I was convinced that they had high quality blinds worth paying many thousands for. After 2 months from purchase, I have had no follow-up communication on when the blinds would come in to be installed in my home. Basically, they promised a lot, took my money and delivered nothing so far. Each time I've called, they would blame their manufacturing and say there are delays, which I was told multiple times would only be up to 5 weeks from order date. The company is full of false promises and I would be wary.
Reviewed Sept. 10, 2021
Do not order products from Budget Blinds. Their quality of my blinds are very poor. In May 2020 I ordered vertical blinds cost over $1,100 from San Gabriel location of Budget Blinds. In August 2020 The blinds were installed. In January 2021 the fabric of the valance separated. The Budget Blinds replaced and installed a new valance at no cost. They were responsible at that time. However, the blinds were only good for 5 months. In August 2021 the valance's fabric separated again.
I contacted them and was told they will replace a new valance but I have to pay the shipping $60 plus the installation $79. I asked them what would happen if the problem appears again and was told I have to keep paying every time they replace the valance. This is very frustrating and disappointing. It appears to me that the product is of poor quality and should not be sold. Instead of compensating me for the product falling apart this company wants me to keep paying every few months.
Reviewed July 17, 2021
We ordered our blinds and when they arrived and installed they were not to our satisfaction. After several back and forth dialogue we finally made contact with Kristi **. The product we had originally designed was put on order due to her diligent professional service and her outstanding customer service. Our product arrived and our installers Brett/Sean did a perfect job. We want to thank Budget Blinds for standing behind their products.
Reviewed July 15, 2021
Be careful when business rep comes in your house that you do not know and never leave them alone. I will not go into the details but She left the room that she was measuring and she grabbed her bags like the house was on fire and ran for the door. Did not send me an Estimate by email or call or follow up. I reached out by email About something else and I did not get a reply but I got an email outlining an estimate no phone call nothing. I went online to select blinds, got the measurements, got them in the mail a third of the price and I’m very happy with them.
Reviewed June 26, 2021
Sales person and installers arrived on time and were very professional. Blinds were exactly what we wanted and fit perfectly. The price fit our budget. Got an unexpected warranty. We would use them again.
Reviewed May 21, 2021
Very upsetting when I book a consultation for 1:30 and I call the company at 1:45 to see where they might be. The manager called me back, saying that they didn't have anywhere for them to park, so they left. No phone call, no update, no knock on the door to tell me the problem. I live in a townhome, with parking on each side of the complex and most people park right behind my car, on the side of the street. They could have at least did that and knocked on my door to ask me to move my car. I have never had someone have a problem with parking, nor did I ever have someone use that as an excuse not to show up to an consultation. When the manager got back to me, she argued with me and wouldn't let me speak or get any words in. I have never EVER left a review before, but this really upset me. Horrible customer service. I would not recommend this company.
Reviewed April 21, 2021
My Installer Mark did a fantastic job. He arrived promptly and obeyed all the rules to keep others safe during this pandemic. He displayed a polite demeanor while installing the blinds and even when encountering a problem with finding metal nails in the concrete, he quickly sorted out the issue and was able to get the blinds professionally installed. This is the second room where I installed budget blinds and I am very happy with both outcomes. I tell all my friends to do the same.
Reviewed March 28, 2021
New home and I hired the Bluffton, SC franchise of this company to install 24 Composite Plantation Shutters. All were measured exactly and installed on-time and they still look and operate like new, 3 years later. I would highly recommend this particular franchise if you are looking for fairly priced and robust blinds. The owner is hands-on and backs all of his work.
Reviewed March 18, 2021
Kyle from Buffalo, NY came to my home to assist me with choosing window treatments for my entire house. My husband and I custom built our home and moved in only a month prior, so we were looking to order then asap. Kyle was very friendly and took the time to listen to our needs and measure all the windows. The first thing that was off putting was the fact that she kept pushing us to get the "more cost effective" shades, which in my mind means cheaper. I made it clear that we are willing to spend money to get exactly what we want, but she continued to push the cheaper ones. Is there a quota on these she needs to meet? If you are a sales person, shouldn't you listen to your customer and try to make as much as you can, especially when they are willing to spend the money?
The second thing was that she is not an interior designer by her own admission. Choosing custom window treatments requires the guidance of a professional to take into consideration many factors such as existing decor and furniture, architecture of the home, and the color palette. Despite this, I tried to stay positive and still considered purchasing the wood blinds at the very least. Over the course of a few weeks I emailed her and wanted to see the fabric samples again. I even offered to meet her at the design center so she wouldn't have to come to my home again.
She had several excuses as to why she couldn't meet, but assured me she'd send pictures. Seriously? We were looking to spend about $7,000 and she wanted to send pictures?? That was enough for us to take our business elsewhere- to a professional home design store in the area. Yes, we paid a little more, but we received proper customer service and the guidance of a professionally trained interior designer.
Reviewed March 10, 2021
If you are considering plantation shutters or new blinds we highly recommend Budget Blinds and especially Curt **, the new franchise owner in the Villages and his staff (Anthony & Ryan) (**). We had been fans of the company up north and even with co-vid delays and personal problems had by a previous owner, Curt and the corporate office came to our rescue and were outstanding in completing our order. We could not be happier with the outcome and wholeheartedly endorse them in this unsolicited testimonial of their professional and personable solution to our situation. S & C ** 3/10/21
Reviewed Jan. 11, 2021
The week before Christmas they came out and measured and shutters were selected. I already have shutters in the dining room so it was a very simple decision. I then wait...on 9 January I sent an email asking for a status update...11 January at 4:42pm I still have heard nothing. I noticed in the reviews how many customers seem to have issue with customer service, I guess no one ever actually gets as far as the actual product. I guess I'm not surprised, they were the 3rd group in my area that I contacted and the only one that replied and actually came out, for that they get one star.
Reviewed Nov. 25, 2020
I had an appointment with Cynthia on yesterday (Nov 24th). I would like to leave a review pertinent my experience. Cynthia arrived to my home. Within the first 3 minutes she asked me what was my budget? I informed her specifically what I was looking for; which is faux wood shutters. She begin to talk me out of purchasing by telling me how expensive sliding shutters would be for my patio doors. I felt her boundaries was crossed as she was determined to dictate a budget for me and how much I could afford. I told her the ant would be fine, so She then decided to go out to her car to get her sample bag and when she came back in she told me she didn't have faux wood shutters in the color gray and how real wood would be even more expensive (again she was determining my budget). I found it to be unprofessional leaving the impression that she didn't want to make a sell.
Reviewed Sept. 12, 2020
Austin came in with all kinds of promises. What a joke!! It’s been 3 months still no blinds. He won’t return texts and very rarely will he answer calls. 1 excuse after another. I cancelled order. They suck.
Reviewed Aug. 20, 2020
Got a quote for a motorized skylight shades and ordered a measure and install. Technician arrived to measure and informed me that the quote was not correct and did not include the motor or remote. Wanted to charge $600 more per window. No motor for a motorized shade? How whack is that? Can only surmise that maybe I looked like the kind that could be taken advantage of, but wrong look for a company that purports to be reputable. Needless to say, taking my business where it is appreciated.
Reviewed July 21, 2020
I ordered 3 solar blinds from Bill who services Green Tree with no problem. The 4th blind which was different than the other 3 had a fraying and spot. Bill said he would order another. It took several weeks to arrive. He notified me it was in June 26 and he would deliver when in the area. Going on 4 weeks haven’t heard from him. I will never do business with him again. The blind cost 400 dollars.
Reviewed May 28, 2020
Had 5 blinds installed 2 years ago. Love them so much, I had 6 more to complete my entire home! The look of them, makes my home so rich and cozy.. I would recommend them to anyone who has always been wanting a terrific look for their home!!!
Reviewed May 26, 2020
Very difficult to get any written info on the product, no warranty in writing, Manufacturer of product not stated anywhere (said made by Hunter Douglas) but nothing in writing. Design not as ordered, price way more than Hunter Douglas even with Budget Blinds supposedly 50% discount. 90 day service guarantee but no explanation in writing what this covers. 70% downpayment when ordering should have been a clue to get everything in writing before agreeing to the sale. Told verbally by owner of franchise that there is a lifetime warranty. Don't know if UV protected.
Reviewed April 1, 2020
Reviewed March 23, 2020
Greater than expected, on time, very professional, will use again, price was perfect within budget, very great quality, so glad I chose Budget Blinds, installer and salesman, Jeff, was so helpful, thank you.
Reviewed Feb. 26, 2020
I ordered blinds. They were not the correct size and were of poor quality. I paid for 12 blinds (they gave me the smallest sized ones) and they only installed 8 blinds. I was misled by what I was supposed to get and the amount of blinds installed. They price gouged me and did not give me what I paid for.
Reviewed Feb. 20, 2020
The blinds look amazing. The salesman was so helpful, took accurate measurements and good advice. The installer was so amazing, helpful in every way. A great company. The installer even put up a curtain rod for me at my sliding glass door and hung up sheers for me. The blinds arrived in two weeks after ordering. The price was excellent.
Reviewed Jan. 17, 2020
I ordered shades from Budget Blinds in Columbia Mo. The shades that I purchased from them did not fit, they did come back with another product that was the right size for the window; however, after a month, the cord is broken, and the shade will not pull up. I paid 1800.00 for three shades and am very disappointed by the quality of the product and the installer. I called him about the broken shade, and he informed me he would let me know when he has time to come by.
Reviewed Jan. 6, 2020
Cannot really say anything nice about the Budget Blinds in North Charleston, South Carolina. We went to their showroom, talked with a Sales Associate and took their tour of the different window coverings. They set us up an appointment with a consultant. Their consultant arrived on time and we had a very good consultation. He measured the windows, showed us their line of window coverings. We worked up a plan for the windows with some alternates to get pricing.
After the consultation we never heard back from him again. My wife emailed him, called him and left voice messages. She even texted him. He just simply did not call back. Then finally she called the North Charleston office again. They had no clue about why he was not returning calls. She took our information and said they would email him. Did not hear from the consultant nor did Budget Blinds think it was important enough to follow up with us to make sure we had been put in touch with him. In my opinion this is a pretty badly run franchise location. Whomever owns it should seriously consider getting rid of their staff and starting over. That is no way to make an impression on potential customers.
Reviewed Dec. 26, 2019
Bought Budget Blinds for my house and have a problem with them. Dealer that I purchased the blinds for my house from went out of business and have called three surrounding dealers and none will return phone calls. Several I have called also have the phone disconnected.
Reviewed Dec. 21, 2019
So we bought a new house and needed blinds. Thomas came out to our house and super responsive at first. Once we ordered and paid money it was so hard to get him to answer his phone calls. We finally heard from Michael who came out to install. 4 of them were not okay so they reordered them which was appreciated, but the Norman faux cordless blinds were awful! There is sooo much light that comes through. SPARE YOURSELF! Corded blinds are so much better and block out so much more light.
Do not watch the pictures or videos online. They are modified so appear that no light comes through. We even had the Norman blind rep come out and told him how the pictures and videos online are not true. There are huge gaps allowing light through and they do not close all the way. They use creative words on their website but don’t be fooled. We paid way more than corded blinds thinking we would be happier with them. Wish I would of saved My money and got corded blinds. Awful choice. Norman’s website will deceive you and Budget Blinds doesn’t do anything about it. Pam and Thomas are worthless and won’t do anything. Save your money and go somewhere else. I promise you will be disappointed. Even the sample that they brought out didn’t show all the gaps that our blinds have.
Reviewed Dec. 17, 2019
We have used Budget Blinds in Everett twice this past year. Each time, I was impressed with the professional help during the decision making process and the quality of the product. This is a company that provides excellent service in our own neighborhood. Thank you.
Reviewed Dec. 16, 2019
I purchased blinds in October $5000. Plus. After not hearing from anyone, I called my sales rep who did not return my emails or phone calls! I have since found out she left company! I’ve since tried to call the location in Bellevue, Wa and keep getting answering service and am told someone will call me back, they don’t!! This is not good customer service and I am at a stand still as to what to do next?
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