Bissell Appliances Reviews

HORRIBLE customer service. I bought a new vacuum and it was broken when I received it. Called customer service and there is nothing they can do for me than to refer me to a repair shop. You'd think a company like this would have better customer service and they'd be willing to help with a defective product. Never again will I buy a Bissell.

I purchased my second ProHeat pet rug clean with Bissell. 1st one constantly stopped separating because tank seal was defective. Was a process using... Unfortunate it was a house gift so no receipt. We purchase our second one which leak all over floor from day one. You could not turn it off to take a break with water in it, also would give trouble spraying and sucking. Was told by Bissell to go to repair center 1 hour away. They said unit is defective, that seals are bad and flow indicator was not working properly. This was just 2 weeks from having it 6 months. Gisele told me cut the cord and send it back. They will send me a NEW ONE within 7 days.

I have bought now THREE Bissell Bolt purple vacuums. Yes, I said three!!! I’ve literally used each of them ONE time and they never charged back up again. I called Bissell expecting them to at least upgrade the product since clearly it has some type of issue and they REFUSED to upgrade!!! I bought this one because it was lightweight, cordless and had the handheld attachment on it. Now, they’re trying to send me a downgraded version! Y’all about piss poor customer service. This one they’re sending doesn’t have the handheld or anything like that. Absolutely pathetic!!

Pet vacuum couldn't even pick up small loose bits of eggshells. Pet hair would clog at the floor piece and you have to remove the small hairball just to finish ONE room. The upholstery cleaner would leak all over the floor as you were using it. As both these products were over 3 months old Target would do nothing to help.

We purchased the Bissell Pro heat Advanced carpet shampooer. Brand new out of the box it didn't work. It wouldn't put down shampoo. I called the customer service. We went through their testing over the phone, they knew it didn't work. They tried to send me to an authorized service place. Why it's new and does not work. I refused! They said they would send a replacement, great. They sent me the cheapest model they sell.

Purchased ProHeat last year and have had nothing but problems since the original machine STAINED my carpet. CustService said this sometimes occurs, but end result is that the machine (and replacement and more cleaners) DESTROYED MY CREAM BERBER!! And I mean DESTROYED!!! The carpet is actually pulling up all over the place! And due to their legalities, they will only offer me a refund for the machine so, get this... I CAN HIRE A PROFESSIONAL!!! I will live the rest of my days telling this story as it took us 15 years to save up for a carpet they destroyed!!! Check out a pic of the stains I have ALL OVER my house!!

I absolutely love Bissell!!! I have never wanted to clean as much as I have since I had gotten my purple Bissell bolt, light, cordless, detachable mini vacuum, plus attachments, and handle is a snap to drop for under object usage. Love, love, love! I really get sad seeing all these negative reviews. So I fell in love with my bolt but one day it stopped working and I have no idea why. My husband called Bissell. After 5 min. conversation they took all my info, ask me for a picture of codes and then sent me a replacement!!! I got it in 2 days by UPS. No receipt or questions asked. Not only that but replaced it with a better version of my purple bolt.

I bought a Bissell Rug Cleaner (model 1551) at Walmart a year ago. I used it once and then tried to use it for the second time today to clean two rugs in my apartment. The dirty water tank would not fill with water. Walmart will not take something back that has been purchased over 90 days ago. I called Bissell and they gave me the name of a repair shop in New Haven, CT. I spent $200 on this product and it malfunctioned the second time I used it! Don't buy Bissell products!

I have owned 3 Bissell shampoos since December 2016. The throw rug spot shampooer and 2 of their pet ProHeat Revolution. Every single one have broke. The spot shampooer fell over and broke the neck. The ProHeat first one the belt broke and the store where I bought it at does not sell replacement parts not even belts. So I took it back, got another one. Same kind ProHeat. And brand new went to use it and the motor burnt up I guess. Motor just stopped. I think the engineering department really needs to use the shampooer that they design. The Bissell is not user-friendly. It does not compare to Hoover. I want a shipping label to send it back to Bissell. I have my receipt. I have it boxed up, need a shipping label. Never again will I ever buy a Bissell again. They suck.

Even if BISSELL has great products, they have HORRIBLE customer service. I'd like to share my experience with everyone. On Thursday, 4/27, I placed an order for a special that BISSELL was running. You could order the Revolution Pet Pro (2.0) and make monthly payments instead of a one time payment. I ordered the Revolution Pet Pro (2.0) and the Revolution Pet Pro Formula Kit 2. My total order came to $301.50 (including tax). My payments were supposed to be spread out over 6 months with the first month payment a little more than the others - this is where the tax and such was supposed to be paid. I placed the order around 12 or 1 pm CST 4/27/17. I received my order confirmation at 1:52 pm. The order confirmation looked like it had charged me the full amount so I looked at my bank account online. The full amount of $301.50 was sitting in my pending transactions.

Have had the Bex Bissell Carpet Shampooer for 6 years but only used it about 8 times. Very disappointed with it. We chose Bex for its good name. Very good. Not very good results and now it seems to be broken. Can you help please.

I purchased the original machine at Walmart on 1/16/2016. Worked great the first couple of times I used it, then it quit spraying. Had a so-called extended warranty through Walmart on it - but no phone number, so I contacted Bissell directly to set up a repair appointment. The repair shop couldn't fix it so Bissell replaced it. It was after the 90 days so Walmart wouldn't refund my money, and Bissell won't give me reasonable compensation because I didn't buy it directly from them, so I stuck with the replacement machine.

Purchase the 1307 Vacuum, received damaged sent back, called Bissell on several occasions requesting E-mail in reference about returned item & giving full refund, never ever received E-mail. I kept a log on every call of my inquiring about my refund & E-mail. I had to send in copies to my credit card company to file a dispute to get my refund. Also when I received the damaged vacuum I request a even exchange, was told NO I have to wait then order it again.

I purchased a Bissell ProHeat 2X 8920 a few years back. Although I've gotten years out of it I used it on the floor twice a year. So got around eight uses out of it. Always ran clean water through it to finish so the heating core, etc. would have all detergent flushed out. Recently it stopped spraying out of floor. While hand-held sprayer worked. From what I researched the heater can get clogged. Opened her up, and the heater was super clogged with white gunk. Cleaned it out but the gasket and o-rings deteriorated. So after I put it back together it leaks bad out of heater. You're almost better off purchasing one without a heater, and spraying the detergent yourself on carpet. While using only clean water on carpet cleaner to rinse. Long review but wanted to be fair and detailed. Got maybe 15 hours of use out of it.

Purchased a Bissell healthy home deep cleaner for $1299. It's 5 months out of warranty and the machine smells like the motor is on fire. Bissell will not fix it under warranty especially when it's out of warranty by 5 months and it's done less than 50hrs of work. Will never buy a carpet shampooer from Bissell ever again. What a piece of junk.

Trying to buy a new water tank and filter for my Bissell steam mop. Went to the site which directed me to genuine Bissell spares site. If the fact it refuses to work when it decides a cartridge is too old and they are expensive isn't enough. Once put desired products in basket click pay whatever the method the site then directs you to a third site boasting genuine parts at value for money where the products have suddenly increased in price a further 50%. For example £9.99 became £14.99, I tried every payment method still same result.

Currently I am contacting this company to ask for assistance on my Bissell Cleaner (Bissell Stream Cleaner Model number 17n4 12362c). I have used this item - no more than 4 times and the machine started smoking, and blew a fuse line in the house. I have read some of the reviews and this seem to be a continuous issue with this product. Stand by for my solution.

Bissell Powerforce Helix Vacuum - This vacuum cleans amazingly better than my old vacuum. The first time I used it, it got up very fine dirt and dust that must have been there for a long time. It pulls up so much dirt out of the carpets that the cannister must be emptied frequently, after almost every room. Because we have so much floor space (4,600 sq. ft.) I needed a vacuum with a motor that can handle a lot of carpeting, and this one does. It didn't cost all that much (I think it was about $60 with tax) and I am very happy with it. I like the turbo brush tool for the stairs and for upholstery. Another great feature is that this vacuum readily comes apart for cleaning. It has two washable filters. It's good that it can be cleaned out, because it picks up so much dirt that you will need to clean it. I recommend it highly.

I have used my BISSELL rug cleaner approximately 4 times, then it quit. I took it to the authorized service centre, where it sat for 3 months "waiting for parts". Then I was told that BISSELL would be replacing the unit under warranty, and would be contacting me. A month later, when I hadn't heard from BISSELL, I contacted their service centre. This was a total disaster, as well. My attempts to speak to someone higher up was met with a voicemail, and another week. I haven't had my rug cleaner since August, and it is now December. To summarize; I would say NEVER BUY A BISSELL! The machine is junk, their service is terrible, and the company does not stand behind their product. TERRIBLE EXPERIENCE!!

I think this is a great product! I see nothing but bad reviews for all companies on this site! This vacuum has paid for itself a dozen times over! Powerful suction and dirt removal and I never have had to buy a bag or belt! I just keep the three filters clean and make sure hose doesn't get passage blocked and it has never let me down! People should leave good reviews. I'm sure I'm not alone in my sentiment, 16 years going strong deserves spreading the good word! I will buy another Bissell if this thing ever finally dies from old age... nah, I'll probably repair it myself, it's part of the family now.

I just bought your Proheat 2X Pet Carpet Cleaner. I've used it 3 times and already the belt has broke. Your online help is no good. If you would get people from America they can help me through this. That would be helpful. Now I have to take it in to get the belt fixed because the belt is broke and to me that's very unacceptable for a new machine like this. I've had several Hoover that have never had issues with belts breaking ever. They just serve their use and I had to give them or throw them away. I really would like to just return them and buy a Hoover because I am now so freaking frustrated. I'm not real pleased with your brand at this point, how this is the first time I've ever bought a Bissell carpet cleaner. You should have to reimburse me for my time and the belt even though I was told it was still under warranty so we'll find out because if it's not you're not getting any more money from me and you're going to get this machine back so be prepared.

Bissell's website rejected my ship to address once, so I edited it AGAIN and it shipped to the bill to anyway. I called immediately after this happened and customer service could do nothing even though it was FIVE MINUTES after I ordered. The website also kicked off the second container of a cleaner that was a "two for" deal meaning that if I wanted two I would have to pay more. They told me to change the address with FedEx, but whoops, it was a cheap FedEx shipment which was handed off to the Post Office so they couldn't change the ship to address. Now the packages are separated and God knows when I'll ever receive them. I reordered the one part on Amazon and I'm hoping I have better luck there. This is the DUMBEST customer service and WORST website ever. I won't buy another of their products because of this. Unfortunately I own two.

I purchased my carpet cleaner and it is less than 1year old and I have had many issues with the soap dispenser and the water. Now it doesn't work at all. I live nowhere around a service center and will say this, I will NEVER purchase a Bissell product again. WalMart doesn't stand behind them and there is nowhere within 75 miles to take it for repairs. Seriously you should be able to shampoo your carpets more than 5 times. I would also like to add I do not have pets nor children if you were thinking its failure to operate was anything to do with my care or usage of this product.

I just bought a Bissell Pro Heat Revolution/Pet carpet cleaner 2 months ago, from Tv infomercial I used it once upstairs... cleaned well. After the next couple days I brought it downstairs to use on the living room. It would not fill in the dirty water tank and all the water soaked the floor. I called and spoke with a gal that had accent issues, and after We finally understood one another, she said cut the cord and send it back to them. Did so. Now onto the second machine that they sent me to replace the first. I used it once in living room... cleaned well... Went into the bedroom the next day to clean that rug and had the same issues!!!

Bought PowerForce in July 2015. Called in May 2016 for brush not spinning. I was told it was the belt and replaced it. Called 8/01/2016; same issue. Was told this time to replace the brush. I would have to pay for the part because the warranty expired even though this is the second time calling to fix the same issue. I've always used Hoover and never had such a short life with their products.

This is the third shampooer I've had in 2 years. The same thing happens. Front pops off, stops suckin water, stops spraying. I'm fed up and want to be refunded or get another one. Or maybe you should fix the problem. Several friends tell me they have same problems.

The ProHeat Pet, this so advanced deep cleaning system carpet cleaner was given to us as a gift. We used it one time, and thought it left the carpets pretty wet. We did our late spring into summer cleaning and decided to do the carpets again, however, this it basically just soaked the carpet and did not pull any water out! I would not recommend this to anyone that has a nice carpet, especially with a thick pad underneath.

I bought two Bissell Ready Clean at the same time. One for the upper level and one for the lower level. Used the second cleaner one time, put it away properly and then did not need it for several months. Took it out today to use and the cleaner leaks the whole tank full of fluid into one location. Tried customer service. Failure and any costs related to the repair are on me because it's older than a year even though it's been used once.

Previously we had a Hoover steam mop with dual tanks. It lasted about a year. We replaced it with a Bissell Powerfresh which was supposed to be the best. It also lasted about a year. It appears that none of the steam mops are made to last very long! They are now all made in China and don't seem to be made cheaply and to not operate for very long! We advise that all should stay away from cheaply made appliances that are made in foreign countries!!!

Comment: I had purchased a Bissell Powerlifter Pet Vac about a year ago. Model Number: 1309, Serial Number: 15019101E. It worked great and picked up a lot of pet hair. The Febreze scent was nice. It worked fine till about a month ago. We noticed it wasn't picking up the dirt and hair. It was spitting it back out. We checked the filters, the bottom one was a little dirty so we replaced it. It still wasn't working right so we thought it was the belt. We took it apart to replace the belt and it was just sitting there and wasn't connected. We replaced it and the belt wouldn't stay on the metal piece. After checking it further, it looked like the housing was melted.

I purchased our Pro-heat Pet February 10, 2015. Costing $143.00. The serial # UDC89108141761546... my family has used this maybe 6 times since purchase and now it is in the shop. We were told the unit has a leak in dirty water tubes or tank and the pump is not working and will not spray, and that if the pump was fixed it would leak dirty water all over. I am not happy about this situation at all... I called your customer service dept. and was given an ID number to give to repair shop and the shop was told that your company was not responsible and that I had to pay for the repairs... So first?? Why an ID number if you're not paying for it?? Second?? Why am I having to have this in the shop to begin with?? Why should people continue buying your products and they do not last more than 14 months... I am very dissatisfied!! And now stuck with repairing it or buying a new unit!!! Not happy at all.

I have the CleanView Complete pet, and the only thing I like is the auto cord. After 7 uses it does not have any suction. It's not worth the money. I paid 170.00 for my vacuum and I am done. We have taken apart, cleaned it and nothing... They should not be allowed to sell their products. Never again.

I went online to order parts for my 1189 floor sweeper. Found out online, had to have a US address, so called. Spoke to a woman with very poor English, corrected her mistakes several times. After 35 minutes on the phone placing the order, spelling the address, giving my card number going over and over everything, I was asked if my billing was the same as my delivery address, which it isn't as I am a snowbird with two houses, one in Florida and one in Canada. Then I was told I had to have the two addresses the same, stupid or what. I explained that this is impossible because my bank is in Canada where I live, for over 8 months of the year. Isn't it about time Bissell moved into the 21st century. I must admit after complaint for ever the supervisor sent me one of each item required free of charge, but that is not the point. I should have been able to order the parts required hassle free.

OMG... I cannot believe that Bissell would make a product that is so inadequate. I found a lot wrong with this newly purchased item, Bissel Spot Clean. Larger brush, deep clean brush, sprays water... OUT THE SIDE OF THE BRUSH... not the bottom where it should go! When brush was change to smaller brush, it sprayed, but didn't pick up dirty water! Packaging looks great, but the quality of the product was very, very inadequate. Hopefully I can exchange it.

I ordered replacement steam mop pads online and when I went to go check the status about a week or so later, it said it was cancelled. I didn't cancel the order! So I call the customer service line and they tell me that my card got declined. Funny, because I've been using my card a lot online at other retailers lately (Christmas stuff) and they are the only one with a problem. I asked if it was standard practice for the company to cancel an order and not notify the customer at all and they couldn't give me a straight answer. They also couldn't tell me why, if my card was declined, did the order supposedly originally go through and I be sent a confirmation e-mail. The guy just kept telling me he could he could place the order again but mind you, I had already been waiting a week and now I had to wait even longer because you guys decided to cancel the order without notifying me? Um, no.

Bissell Pet Hair sweeper is crap. I bought this machine, paid 30 bucks hoping it would really work. I noticed the suction was low and it picked up very little pet hair. So I figured there was a problem and took it apart - BUT I couldn't put it back together again! I looked online to find "how to's" and there was nothing. More wasted money.

I have made a huge mistake by subscribing to their newsletter. They kept bombarding me with emails. At first I clicked on unsubscribe which took me to their website but nothing happened and I found no forms to fill in and they kept sending me marketing emails. I filled in a contact form on their site asking them to stop sending me emails. I replied to one of their emails asking them to stop sending me emails. I clicked again on the unsubscribed button and followed the instructions and this time I filled in unsubscribe form. Nothing works, they are still sending me emails. I'm really fed up and I don't know who to turn to in order to stop them from spamming my mailbox.

I bought this vacuum two years ago. Used maybe 15 times at the most. It now won't run. It was great while it worked -- especially on pet stains. NOW, when I call it is out of warranty and they refer me to their service centers in my area. NONE of those service areas will work on this vacuum because it's not worth the price they charge. I SHOULD HAVE HAD IT REPLACED when I told them that. They just said it was out of warranty -- so basically good luck! Would never ever buy a Bissell product again.

I bought a sweeper model 2402. I think it has several design problems that make it a product Bissell shouldn't be selling. The handle is so short that I have to bend to be able to use it. After 3 minutes, I had the worse back pain ever!! It doesn't pick up things like pet hair!! It makes like little rolls, and that's it!! So the carpet looks awful after you use it.

I purchased this machine in April of 2015. Called to let customer service rep know my machine was not picking up in June I wanted to return it. Rep said it was too late for me to return but said he would send me a glider. Well I tried that still didn't pick up. Called back again, next rep informed me that we can troubleshoot the machine. I informed him "I received a product that is supposed to work, I should not have to troubleshoot anything and I just wanted to return this item."

I have the BISSELL PROHEAT DEEP CLEANER - the item I of well over $250 for. Does not clean. It barely even picks up!!! This thing just makes a lot of noise! I should have saved my money.

Have to go to service center an hr and a half away for inspection. Cord on 5 month old BISSELL vacuum completely shredded. I have no time for that so have to eat 100 cost. Should have just bought Wal-Mart 50.00 vacuum. I will never buy their products again. How dangerous.

Bissell cleanview multi cyclone for pets - Worse vacuum ever. Worked the first few times, maybe two!! Cleaned it three times because every time it's used, dirt pours out, and pet hair. A piece of junk. My $200 could have been on something better!

Bissell steam cleaner 94e9-t - This is the second mop purchased that has not lasted. Unit stops producing steam. Small appliance repairman could not help. Maybe inexpensive item in relation to others on the market, but now that I have had to buy two in less than three years, it's not so economical.... surprising lack of quality for Bissell product. I hope the neighbors ask why I put it in the trash!

Bissell little green machine pro heat 1425-1 - This has been working for me for years now but this morning 1-28-2015 while I was using my machine the part which sucks the solution out of the carpet broke on the plastic part that meets the floor handle. Upon contacting the Bissell company to get a replacement part so I can repair they state to me that they do not sell parts for consumer repair but I will have to go to one of their authorized dealers which is farther than 50 miles away from me or purchase a new machine. The repair cost $99 + the cost of the part and does not include the cost for labor and gas to get to and from the repair facility altogether is far more than I paid for my machine. The machine cleans well but suction hose is not long enough, power cord not long enough and with their poor customer service, not a happy camper.

Had my Bissell about 4 years, all of a sudden, one day it was working, the next day it wouldn't spray the water or shampoo solution. Called Bissell customer service, got someone who spoke "broken English" that I could barely understand. Followed their instructions to try and clear the problem, got nowhere, nothing resolved. Tried working on it myself the next day, still no luck. Called back to Bissell customer service, went thru the same junk, no results. Was referred to a Bissell service, found one in my area. He was very rude and unprofessional. Gave him my Bissell on Nov 17th. He never called me until I reported him to the Bissell company. He gave me my Bissell back on December 3rd, stating it was irreparable but he didn't know what was wrong with it. I picked it up, took it to another dealer and they told me Bissells are "irreparable". I believe them. Now I'm stuck with a dirty carpet for the Christmas Holidays. I'll never buy another Bissell!

Absolutely the WORST vacuum I have ever owned. The design is so bad that it clogs up around the filter and nothing makes it down into the canister. I have to use a wire hanger to reach up in the tiny space around the filter to pull the dirt from around it. Definitely not designed for pet hair. By the time I am done vacuuming, my entire front it dirt from messing with it and the floor is still not clean because it clogs in a matter of a few minutes. DO NOT PURCHASE THIS MACHINE!

I purchased a carpet cleaner from Bissell some years ago, Model 1640-4. It is in excellent condition and very usable, but they quit making the foam filters for it. I have searched and searched and they are just not available, all websites say discontinued. I find it quite unfortunate that they sold an expensive cleaner like mine was when new and then quit making the foam filters for it. It seems such a simple item for them to continue to make. I can understand discontinuing other seldom used parts, but the filter is a consumable.

I purchased the Bissell clean view multi cyclonic model, wouldn't turn back on after 3 uses! Tried to return it the store, they said I MUST go through Bissell. Nothing came of it. Bissell did nothing for me. Fixed it professionally myself, broke down AGAIN a week later. CHUNK OF GARBAGE, worst money ever spent.

Bissell vacuum 22c1-2 helix - Vacuum cleaner quit working after 30 minutes of use, brand new machine couldn't find receipt, received as Christmas gift from bed bath and beyond. Bissell refused to warrant product. DO NOT BUY THIS PRODUCT. Bissell does not stand behind product. Even Bissell service center told me to stay away from bissell and they service them, told me the absolute MOST you can expect out of a bissell machine is 2 years. They recommended Hoover, put Bissell on the bottom of bottoms even below Dirt Devil.

I just purchased the Bissell Helix Rewind and I'm constantly getting debris wrapped around the top filter and my baflezz container. Isn't even full. I don't know why or how to stop this from happening. Doesn't seem as if it's working properly!! SO FRUSTRATED!!

Bissell Multi Cyclonic bagless vacuum cleaner clogs up in the hose and stops cleaning. It constantly overheats and stops working. Worst vacuum I have ever had.

Powerforce Compact - After 2 months of having this vacuum the brush wheel melted and was unable to be used. Fortunately it still fell under the warranty from the store so they replaced the vacuum. Now it has happened again and we contacted the Bissell customer service and they refused to help with their product breaking down and replacing the part. They wanted to charge for part replacement for something less than 2 months old. The "service" representative was extremely rude and when asked to get a supervisor, the call was put on hold for 5 minutes only for the same representative to come back on and say that the supervisor was unavailable.

I bought my Bissell Proheat pet shampooer and did my stairs with the attachment, worked great (7 stairs) then I went to use the main brush. I didn't even manage to empty the tank shampooing my living room before the belt broke. Not only did it break, but it somehow got sucked into the machine and caused it to burn up. I have a party Saturday, so you best believe I'm returning it, since I've had it only 4 days, and renting a rug doctor! P.S. the attachments don't fit properly where they are meant to be stored on it either, very annoying, they fall as soon as it moves.

I have owned several Bissell Pro Heat x2 carpet cleaners - honestly they are pieces of crap. I bought the first one from Sam's Club. It quit working after 1 1/2 years. I returned it to Sam's and received a new one. It quit working after about 2 years, I took it back and received a 3rd one. At this time Sam's informed me that they would no longer accept returns after a 3 month period unless I purchased the extended warranty, which I declined. The 3 machine lasted for about 3 years (the length of the extended warranty) then it caught on fire while I was using it. The motor pretty much exploded.

My Bissell power brush pet cleaner broke in less than half a year. I have taken it apart three times already to fix it from water coming out on its own. Soapy water from clean tank will not stop coming out. They are made cheap. Don't buy a Bissell.

I wrote two letters to Bissell, received a call from one rep. who was rather abrasive, however, after she realized she was wrong and I encouraged her to apologized she did most sincerely. When I saw this problem was not going to have a satisfactory resolution, other than offering me a new attachment, when it also was not going to have stainless steel screws, I asked to speak to the next level. His name was Razo and he was not available, so he was to call me the next day; but I never heard from him. The next week I called him and held for 15 minutes and gave up, because he never came on the phone. I wrote another message to Bissell through the Executive Office included photos of the rusty screws I replaced. I received a call from Razo and he sounded more impressed with the way he spoke (like he was doing a voice over) than wanting to resolve this problem.

BISSELL LITTLE GREEN PROHEAT TURBO BRUSH MODEL 1425-1 - Unfortunately purchased this product and after about 15 or 20 uses the attachment brush was no longer working. Spent money and replaced that after about another 15 uses - the hose would no longer spray out water. The tank also leaked. When I tried to contact Bissell the rep was hard to communicate with. She also tried to rush me through troubleshooting and then tried to sell me a part that had nothing to do with the problem. Bissell would not replace the product due to life of warranty had run out. (Like I said DID get much use. It's not like I needed to use it weekly)

Do not buy this product. It works for a little while and then breaks down. I even called customer service and they would not help me. They said there's nothing they can do. Therefore, they do not stand beside their product.

We bought a regular Bissell shampoo machine a few years ago and the part that holds the handle up broke within a few uses. So when we decided to replace it we decided to buy a more expensive one with hopes that it would last longer. We bought the lift off, Pet two years a ago and used it one time. We tried to use it, for the second time last week. When we turned it on the water tank leaked all over the floor.

I bought a steam mop deluxe 3in1 and it didn't work well. It left the floor soaking wet and didn't steam hardly at all and if you hit the button to Steam just made your floors even wetter. So I returned it within a week with everything down to the bubble wrap and now two months later after they got it 3 days after I returned it I still haven't got my refund. I've called several times. They insist that they put it through and every time I call I have to wait another 3 to 4 weeks. Another 3 to 4 weeks will make it three to four months to get MY MONEY back and nobody is helping me and they're just messing around. I think they're lying and I think they're trying to rip people off and their product was junk... I just want my money back!!

They put out JUNK. I bought a Bissell Pro Pet Carpet Cleaner and the brushes did not work right out of the box. I contacted them and after several emails, they sent me replacement brushes. They did not work. After SEVERAL angry emails to them, they sent me a new carpet cleaner which does work. I really don't think I should have to fight with a company for them to honor their warranty and I was not going to take the brand new machine to one of the "warranty centers" so they can tell me the parts are not under the warranty. I will NEVER buy another Bissell product since all they do is produce junk.

Bissell Pro Heat Turbo - This machine has so many shortcomings. I'm astounded a company could foist it on the public. I foolishly purchased 2 of these after the first one broke. There is an obvious problems with calcification in the heater. If Bissell had properly tested this, it would have become obvious. But like too many companies these days, they were greedy to get this piece of junk to market and rake in the millions. In the process, they obviously skipped the quality control process. Save yourself some grief. Steer clear of Bissell products because they only work great once or twice. And of course, after you use a rug cleaner twice, so much time has passed that it's out of warranty and the sales receipt is long gone. I suspect Bissell knows this.

Purchased a Bissell Vacuum with additional parts that snap onto the back of the Vacuum. They kept falling off when the Vacuum was in use and the Vacuum did not have good suction. So I bought another duplicate model that was newer, but had the same problem! Contacted Bissell who advised me to take the vacuum into a Repair shop. Why should I have to waste my time, gas, and money getting a Vacuum repaired, when it would probably be cheaper just to buy a new Vacuum, which I intend doing, but not Bissell! Bissell does not want to solve problems, just make excuses, which is not an ethical way to do business!

I sent an email to Bissell complaining about a plastic bottle that cracked and leaked formula all over. I asked ONLY that the bottle of carpet cleaner be replaced. I was asked to submit UPC and other information. Next I was asked to submit pictures. Finally, I was told that they would not replace the bottle because it was 4 years old. Quality was very poor since I have other cleaners whose bottles do not crack.

I bought a Bissell Steam Mop Select 8 mos ago. I should have returned it after the first use, but the company is very adamant that you do not return the product to the store. They suggested I use Calcium, Lime Rust to unclog it and use distilled water. I got it clogged once after letting it soak for weeks, but have not been able to get it unclogged again. I suspect that the capillary tube is too tiny and clogs easily, type of water seems to make no difference. I have since lost the receipt. I have returned the product and have not nor will I get any consolation. I have 3 other steamers with which I am quite happy; Hotshot, a Sunbeam steam iron and Rowenta Fabric Steamer. Bedbugs are endemic in the slum in which I live, steam beats pesticides.

Very schizophrenic machine. Good strong motor, good suction, easy to clean filters. But a LOT of really CHEAP components. In the first 2 years the following broke: the plastic locking latch that holds vacuum in upright position (Bissell sent me a new one, no charge, after much complaining and threats). The round accessory brush broke. Now, 4 years later, I notice a very poor engineering design which results, in time, with a squished vacuum hose where it enters the vacuum body at the top. Very cheap hose and already some small holes are developing there due to the squishing. Hard to believe college-educated engineers who probably make $100k plus a year designed something this stupid. Also so many components on this machine are cheap crummy plastic. I won't buy another Bissell.

To be fair, I have to say that I have owned 3 Bissell vacuums in the past 20 years, and the Bissell pro-pet steam cleaner (which I have had to change the belt on half a dozen times in the last 4 years). Last year, I had to buy a new Vacuum. So I thought Bissell, because of features and price, and mine had all lasted a long time. However, I will never buy another Bissell again. The Bissell Powergroom 12 amp Helix wide path with one touch cord rewind is the worst vacuum ever made! The cord rewinds on its own. The hose is too heavy for the holder and always falls off/out. The Helix top part clogs very easily and the filters have to be washed, changed with every vac, plus the suction really sucks poorly. To be fair, I gave it a whole year and I hate it. Fabreze is making a mint off of the filters, but sadly, this Bissell is tarnishing their product name.

I bought a BISSELL spot cleaner. When I shampooed my chair, it ripped where either side of the nozzle touched the fabric. I was told to send the machine back so they could "investigate". Of course they could not find anything wrong with it in their lab. They required I send them pictures and I did. They offered me $50 and send me a document to sign that was so legal I could hardly understand it. The last part said I agree to not talk to any third party about this....I thought we still lived in America where freedom of speech is guaranteed?

Bissell Powergroom Vacuum w/Helix rewind - This vacuum was purchased @ Walmart in Leitchfield, KY less than 1 yr ago, which really means nothing to the issues I'm having. Since day one, the power booster has not worked properly and makes an unusual noise and was really never used. So now, I just use "good old elbow grease" so to speak, but that is not really what has prompted me to write this review. The Helix Rewind feature has not worked well since my purchase but in the beginning, it was recoiling on its own once in a while, but now, I just want to toss in the trash. Now as soon as I plug unit into the socket, it is already coiling back on its own before I can even flip the unit on. Really, is this what I'm to expect from the fine name of Bissell?

I was looking to see if anyone else had the same problem - and I read one reviewer who had the same problem I have. The Bissell sweeper has left a square shaped burnt grill marks on my carpet and it doesn't come out because it is as though it has been cut. I noticed that some of the bristles on the roller have a stiff wire edge and I suspect that is what has caused it. I have had the sweeper for a couple years. I have noticed these marks but didn't know where they came from. I am now afraid to use the sweeper and will contact the company.

Purchased this carpet shampooer due to the Bissell name & reputation. Used it 3 times in home with small amount of carpeting & the 4th time, it started leaking a small stream of water from the left rear corner & then a heavy burning electrical smell was present. I turned it off to check the belts & they were fine. Turned it back on & it ran for 30 seconds & stopped forever. It's a shame that I didn't read the reviews on Bissell prior to purchasing, I would have seen that Bissell is no longer a quality minded company.

Purchased a Bissell vacuum as I have purchased many of their products with very few manufacturer problems. This vacuum has never worked correctly. The store at which it was purchased (Best Buy) refused any type of exchange or refund, even with the cash receipt and original packaging, as it had been 17 days. Two days over the 15 day return policy... This vacuum smells of burning rubber and has stopped picking up anything larger than a grain of sand. I have taken it apart numerous times. This was at the manufacturer's request. Still the same outcome. I will never purchase anything made by Bissell again and will tell everyone I know the same thing. I understand there are defective products.

My product is 6 months old, and worked well the first 3 weeks. Since then, I have had continuing problems, mostly with the machine spraying and a couple of times suctioning dirty water. I have done my homework and understand what to do, but I cannot keep troubleshooting, resetting the tank, taking it apart to check belts, etc., for at least 30 minutes to have it work for just a couple passes, or 5 minutes. I have read almost everything I can, and it appears that this is commonplace.

Bissell products are a disappointment. After I used the spotbot machine a few times the machine stopped working. This is my 2nd spotbot. The first one I had lost the receipt and was not able to get repaired. I stupidly bought a 2nd one and after a few times this one has the same problem. The machine breaks and there is no suction. I called customer service which is in the Philippines. The operators do not understand your problem or English. They leave you on hold for 30 minutes and you do not get a thing resolved. This was an American company who use to have good products and good customer service. Don't waste your time or money on any Bissell product.

PowerForce Compact - I purchased this Friday, 6/21, and used it twice. I noticed a burn mark (///) similar to marks I made in living room but didn't connect it to the vacuum. The next day, I vacuumed the bedroom and it made (//// ////) on the carpet, like grill marks, when the tools are used and the vacuum is stationary. I called the 800 number and was told to take pictures, send it back, etc. I told him I am 70 and don't have a car to return it and don't own a camera - can't afford. I told him I lived in a senior apartment, and I will be responsible for the carpet repair. I think this is a dangerous hazard. What if the vacuum is behind me and it ignites the carpet, etc. Please respond as I am waiting to hear from corp. office.

I received a Bissell Lift-Off Multi Cyclonic Pet Vacuum in August 2011 as a gift. I'd been very happy with it with the exception of the Pet TurboBrush Tool which I didn't expect much from anyway. In March 2013, it stopped sucking. I called Bissell customer service who took me through all the steps I'd already performed - checking the belt, cleaning the filters, etc. Then she said that I'd have to take the vacuum to a local repair shop. The nearest one was 30 minutes away. We took it and were very happy with the staff at the shop. They fixed it and everything was fine until the other day when my vacuum made a popping sound; the headlight got bright, then dim and I smelled ozone. I called the repair shop again who confirmed that they could fix it, but Bissell vacuums usually last only 1.8 years, so I should just toss it and buy a new vacuum.

I have bought two Bissell carpet cleaners. The first one I bought at Big Lots. After the first time I used it, it no longer dispensed the water. I thought 'buyer beware' since I bought it at Big Lots. I bought the Pro Heat Two at Home Depot, same story. I used it once and then the water would not dispense. I contacted them (could not take it back to the store) and they said I could send it back at my expense. In what? I had already thrown away the box. So I have nothing that will clean the carpets, but two worthless machines.

This POS is about a year old. I was told it had a bad brush motor; I had it replaced and it's still the same. I called Bissell and they never gave a reason for the problem. I have owned two of these in the last three years. First one burnt up. Don't waste your money on this garbage. Buy quality and never look back.

I am very unsatisfied with the Bissell vacuum cleaner. A couple of weeks after I bought it, it didn't clean very well. The stand and handle got broken. I called the company and they told me to take it to their place to fix it but it would be my cost. What a shame! I will never buy or recommend any Bissell products to anyone.

I have bought two of these. The ProHeat both broke. Their customer service people are very rude! The first one I had about a year. The second one about the same time. After wasting my time on numerous phone calls, I had it repaired (the first one). Well it lasted a month. I then decided to buy another one. Bad mistake on my part. Same thing happened. It has a 3-year warranty on them, but just try and get someone to fix it. They send you a rebuilt one after you send the one you have back. The one they send you is a complete junk! It never worked right. Numerous phone calls and letters later, I still have the rebuilt one that never worked. My advice is do not buy Bissell. It's a ripoff.

I've been on the phone for over an hour with Bissell. I have a carpet cleaner (still under warranty) that will not spray soap. I took it to Abbey Lane authorized by Bissell to fix Tier machines. What a joke! They replaced all kinds of stuff and it still has the same problem. I called to tell them and I was told by the tech I didn't know how to use my machine, that it was working fine and I should bring it in for him to show me how to use it. I told him that I had to drive all that way again (I live on the West Side, they are at Montgomery and Eubank). He told me he has to drive all the way from Bernalillo.

We purchased the Bissell Vacuum Cleaner almost 2 years ago. It comes with a 3-year warranty. Less than 1 year and the first one broke. They did replace it with another one but it was a re-manufactured. That was in the beginning of 2012. This one doesn't work. They told us we still had warranty, but they will not send another. We have to take it to a repair shop. The closest one is 1:15 hour away, so I would have to take it, drop it off, drive 1:15 hour back, drive 1:15 hour to pick it up and drive back. I asked them to come pick it up and they take it to get it repaired, of course, from Malaysia - they can't! It's POJ and we won't buy another.

I purchased a Bissell. It burnt up. They replaced it but when they did, they sent me a cheaper model and now this one has burnt up. This one in the book says it has a three year warranty and they refuse to stand behind it. They keep saying in the book that it has a one year warranty, but my book clearly says 3 years and they will not honor their warranty.

I have had my Bissell ProHeat 2X pet steam cleaner for less than a year. I clean it real well after each use. Every time I clean it, a small piece of broken off plastic appears. I can't seem to locate where the plastic came from. I used the theory that it was still working, so oh well - until last week! I join you on wanting to swear at Bissell. When I needed the machine most, it stopped putting out formula. It will suck, which is about all I can say about Bissell. As I tried to troubleshoot the problem, another piece of plastic broke off. This time, it was a piece of plastic from the latch at the tank. For the money I spent on this machine, it shouldn't fall apart like this. I could have rented steam machines for a long time with what I spent on this machine! I am steaming mad!

Again, 3 Bissell carpet cleaners we bought in the last 6 years didn’t work at all. What a shame. They are brand-new. Please get back to us. I even took it apart through a video and an engineer who couldn’t fix it and it doesn’t spray, etc.

I went to the Alco Store in Devine, Texas and bought this Bissell Momentum Cyclonic vacuum cleaner. The first one did not work in picking up anything and would make a loud noise. I went back to the store with the receipt and I was given another new (same type) vacuum cleaner. I liked the fact it was also made to vacuum pet hair with the attachment. Anyway, this one started doing the same loud noise and blowing out the dust. It was cleaned, has new filters and after spending this much money, I am very upset. My husband and I worked hard for our money and this has cost too much problems. When you buy something, you want it to work. It is obviously not a good vacuum cleaner so my husband said going back to the store and getting another one would not solve the problem. So, we are out $100 out of our pockets. What a shame. We do not want any attorney bothering us but just letting you all know so that you can look into the problem on this vacuum.

Either ProHeat 2X carpet cleaner does not dispense shampoo at all, or shampoo (and water) floods uncontrollably. I don't want an attorney; I want my carpet cleaner to work. An illustrated user’s guide would probably help.

This is my third Bissell carpet cleaner (crazy I know!). This one only worked three times though! It will suck up the fluid but not disburse it. Go figure. I did everything it stated to do in the manual, including carefully cleaning everything I could get to. Still it won't! I've contacted Bissell but after reading the comments on this site, I doubt they'll do anything about it without it costing me a bundle. I already spent $190, that's enough! I think I'll go with hardwood floors and forget about purchasing all this junk equipment! A dust mop is cheaper, less work and a lot less stress!

Bagless 12 AMP Vacuum Cleaner: My Hoover "died" after 16 yrs of wonderful service! Bought your "Bagless Hepa", whatever the ** thing is & I bought it less than a year ago & paid $135.00 for it (on "sale" - whoa such a deal, not). The stinking thing is a pain in the butt just to clean it out! By the time you dismantle it and clean all the stinking parts and have to wait for the filters to dry and then put it back together again! Give me a break! Some man must have designed the stupid thing as they never do anything around the house for the most part (99.95 % of them don't anyway. Us women are ** lucky if we can get the ** just to empty the trash!). Love your Carpet Steam Cleaner, but your Vacuum just sucks & I don't mean that in a "good" way either!

Bissell 82G7-01 & Bissell Pro Heat 2x turbo Carpet Cleaner - And we wonder why there is no more products made in the USA! I purchased a Bissell Vacuum from Fry's last August. After six months, the vacuum imploded blowing out dust, the cord frayed from simple wear of winding cord up and attaching the plug. The hose started to fall apart compounded by air filters blowing out dust (air filters that cost $14.00 and were replaced/maintained properly). The engine started to make a high-pitch whirling sound. I called Fry's to inquire about warranty and they gave me Ralph's number as Bissell contract repair guy. Ralph's was the closest service center to my coastal home. I called Ralph explaining the breakdown of the said vacuum and he said indeed it sounded like a warranty issue.

This steam cleaner works fantastic the first 2 or 3 times. Then the problems begin. First the fluid dispensing trigger malfunctions and leaves copious amounts of cleaner on the rug. Fixed that from advice given by an independent website. Not Bissell. Ok, it cleaned fine the next 2 times then stopped dispensing cleaner. I opened the darn thing up and cleaned the jets. Still didn’t work, but, hey, I can still use the upholstery tool to spray on the cleaner and then vac up. This machine is a frustration and not worth the money.

My Bissel has been a piece of *** since day 1. It is heavy and requires constant cleaning. What prompts me to complain is its lack of dispensing water. I have worked with support and it will work for a minute or so and then quite very frustrating! It leaves more water in carpet and just turned out to be a big mess. I will now go throw it out in street and perhaps drive over it a few times and then go buy a different make!

I am trying to send my complaint and of course it's not going through. I'm trying again, probably to no avail. The vacuum I purchase above is horrific! It’s too heavy, has mediocre suction, and the tools are not easily accessible plus the stairway tool broke after a couple of months! If you want a good backache or shoulder problem, this is definitely the choice of vacuums! I will never purchase another Bissell product again!

I bought a Bissell PowerForce bagless upright vacuum from Walmart in August 2011. It worked fine for the first 3 months, but by December, it no longer had any suction. I had to use the attachment hose to vacuum anything. One day in early December, it started smoking. So I immediately unplugged it and felt around the base, which was extremely hot. I took off the bottom part with the roller and discovered that the belt was broken in half and the roller itself seemed to be stuck, it wouldn't spin. Thinking that the belt might be the culprit, I went and bought a new one, installed it, plugged in the vacuum and again, checked to see if the roller was spinning, which it wasn't.

I purchased a Bissell Proheat Turbo carpet cleaner from Wal-Mart. One use and the beater brush stopped working. I fixed that and the next time I used the machine, the pump quit working. I've tried to use the shampooer a total of three times. I will never buy a Bissell product again and I will spread the word everywhere I can for other people not to purchase or use Bissell products.

We have a Bissell Cleanview II Bagless Sweeper. I recently took over the vacuuming duties from my wife, and now I understand her complaints about the sweeper. When I tried to adjust the brush height with the adj. knob, it seemed not to work. I turned the sweeper over to investigate and found out that the adjustment knob doesn't touch the adjustment plate. Either a.) the knob is the wrong one, or b.) the adjustment plate is the wrong one. Apparently, this was the case from day 1. It is 2+ years old and way past any warranty, but if the incorrect parts are installed initially, that makes me question the quality of the machine for the rest of it. I will go out and buy another sweeper, but it certainly won't be a Bissell, now or ever.

I bought a Bissell Powergroom at Wal-mart over a year and a half ago. It worked fine for the first year other than the belts. That didn't bother me much. A year after I bought it, my brush froze up. That was something I wasn't prepared for, so I ordered a new brush thinking it was a one time deal. Six months later, same thing! At this point I was mad. Can't they warn you ahead of time you should keep extra brushes on hand? Every time this happens, you have to order them on line, and wait at least 10 days for it to arrive. The dust here is awful. I can't go that long without vacuuming! They offered me free shipping for the inconvenience, but I didn't realize it would be pony express! It's day 11 and still no brush. I will never buy another Bissell product again.

I bought a Bissell Pro-heat and used it once. After a year, I tried to use it again and it wouldn't suction the water up. Bissell told me to take it to the nearest store (1 1/2 hours round trip). I left it with them. I made another 1.5 trip to pick the Bissell up. They said it worked fine, and I paid them a minor fee for checking it out.

I have a Bissell vacuum cleaner, 2 years old, and have had to replace the foot pedal for lowering the handle 3 times. I have a Bissell carpet cleaner, also 2 years, and the knob to release the water plus the rod both fell out.

I bought a ProHeat Pet, and after about four months, the soap stopped spraying. I took it to a shop that Bissell told me to take it to. They had it for about three days and said that it was fixed. I picked it up, took it home and it did not work. Well, not too long after, the suction depleted and it left a lot of water in the carpet. I wrote the company many times and they just kept telling me to take it to the same shop (that didn't know how to fix it in the first place).

I bought Bissel ProHeat carpet cleaner in 2007 and used it a couple of times until 2009. The motor that drives the agitator brushes failed.

I bought a Bissell Spot Lifter today. I followed instructions exactly, turned it on and it worked good for about 3 minutes. Then, the brushes stopped rotating. I removed the brush cartridge and cleaned with warm soapy water like advised by the manual then reinstalled. Still the same. Broken. It won't rotate no matter what the position is. When are we going to learn to stop buying this cheap Chinese-made crap? Oh wait, nothing is made here anymore. A brush and simple green next time. At least it is still made here in the USA.

I got a Bissell upright vacuum for Christmas of 2010. I have not had it for more than a year and I have had nothing but problems with this vacuum.

About a year and 1/2 ago I bought a Bissell Cleanalong Canister Vacuum from Walmart. I've had the pleasure of using it about an average of 3 weeks within that time. Right after the manufacturer's warranty expired it stopped picking up and the "change bag" indicator light came on. The bag was fresh. I called customer service and was told that the light didn't mean change the bag, although under that light it clearly says it does. There is no other indicators on the machine. I was told to run a broomstick through the hose to remove any blockages. The way the hose it made, it's impossible to clear blockages. The hose is attached to a hard, plastic molding that is curved. There's absolutely no way to tell if there's a blockage and no way clear it if there was. It doesn't allow me to run the broomstick through one end and come out the other.

I purchased a Bissell PowerGroom Vacuum 92L3 series back in January 2011. At first, the product seem to run well, but just 5 months after purchase, the motor surged and melted the roller brush leaving traces into my carpet. The vacuum was still under warranty so I contacted Bissell and went through a troubleshoot process on the phone. I was then informed that the roller brush was not under warranty and that there was nothing to be done, but to replace it. I explained again there was a problem with the motor and I just want the machine replaced. I was told to take it to a service center and it was at their discretion whether this problem was under warranty or not. I am so disappointed that this machine did not even last a year, and it's now the second product of theirs I bought in the past 10 years that has broken within months of purchase.

I am writing about my Bissell Turbo 2, which I bought from Godfrey’s in Botany a couple of years ago, and have had nothing but bother since I bought it. It has been repaired more times than I have used it. I buy all Bissell products, my vacuum and handheld spot cleaner. I would like to ask if there was a problem with them, as I’m not sure if it’s worth getting it fixed again as I'm really disappointed in this machine. I would have expected it to have lasted a while as I only use it now and again, but every time I went to use it, it has a problem.

We purchased a Bissell Power Groom Bagless Vacuum Series 92L3 from Wal-Mart back in January 2011. At first, it seemed to really do the job; and we were satisfied with the $88 purchase. Then, last week, my husband was vacuuming the living room when a strong odor of burning plastic was detected. He immediately shut off the vacuum (which was extremely hot to the touch) and turned it over to find burnt plastic pieces melted into our carpet. After removing the bottom plate, we discovered the roller brush on one side had completely melted away (while the belt was intact and undamaged). We believe that the motor surged and caused the roller brush to melt.

Brissell Pet Hair Eraser X2 was purchased one month ago. At first, I was disappointed in the fact that it did a poor job in picking up anything and left pet hair in places all over my carpet. I only have one cat and bought the vacuum only for this reason, which is to clean up the cat hair. But it doesn't do that at all. Okay that's bad enough.

I bought a Bissell shampooer for people with pets. Not long after I started using it, the suction failed. I was able to get the suction going again by removing a little red piece in the drain canister. Soon after, the suction stopped for good, 10 days after the warranty I bought from Lowe's expired. Now, I have a carpet cleaner with no suction and a new puppy!

I was given a Bissell Steam Mop for Christmas 2009. We used the product about a dozen times over a 6-month period when it stopped working. In June, I went to use the machine and all it did was make a horrible grinding noise and was no longer producing steam. I tried a new filter. I tried letting it rest but nothing worked. I contacted Bissell customer service who had me try several different troubleshooting ideas including unscrewing and detaching several pieces of the machine. They offered to have the machine serviced at one of their authorized shops however, the closest shop is 90 minutes away one way. They finally agreed to send me another machine at no cost. I received this new machine in July 2010.

I have above written Bissell Pet hair eraser vacuum cleaner. I purchased it at Target in Meriden, CT 06450, USA. I have only had it since spring 2010 and it has barely any suction and is now broken and unusable. It also has gotten very hot while I am using this product. I'm extremely displeased and disappointed as this vacuum has not performed as advertised. I specifically purchased this vacuum cleaner because I have pets! I have tried to email the Bissell company but the web address is and has been down.

I bought the Bissell ProHeat carpet cleaner. I have not gotten one complete room cleaned with this pile of junk. It has been back to Sears for maintenance twice and nothing was ever fixed. You cannot get hold of anyone that will do anything about this product. Do not buy this product! This was $250 down the drain. When I see the name Bissell, I will not look at anything else to buy. They do not stand behind their faulty products.

I have a Bissell ProHeat 2x Upright Carpet Cleaner. After using it only three times, the solution tank leaks continuously without pressing the trigger. I also know of at least three other people with different Bissell carpet cleaning products including a canister style cleaner that have the same problem within the first three times using and it begins leaking. I contacted Bissell and I was told that my gasket and funnel are worn so I need to replace it. It would cost me $4.99+$2.97 to replace a part that goes bad after the second or third time I used it.

We purchased a Bissell Pet Hair Eraser Up-Right Vaccum after reading rave reviews about the machine. We should have waited about three months because that is when all the "Real" reviews came in and is also around the time ours started going south. There is multiple flaws in the design & operation including safety issues. We question the safety of the roller because there is no way to shut off the roller on the vacuum while using the hose attachments. In our case this allowed our machine to roll over the cord and chew up the electrical cord. The unit creates so much dust in the house it seems that we would be living on a ranch yet we live in a suburban area of Northern California plus spews the smell of dog all through the hose while we vacuum. It is nasty.

We purchased a Bissell ProHeat Carpet Steam Cleaner machine and within 30 days, the pulley housing got too hot and melted. This caused lots of smoke and, of course, the machine to be non-operating. I called Bissell and they exchanged it with lots of fighting. When we got the replacement, it was a refurbished and not new. The electrical cord had been cut and taped up with electrical tape on it, this is how we knew it was refurbished. I called about that, and they wouldn't replace it. I decided to cut my losses and just not fight it out, to be grateful that they replaced the bad one to start with. I go a year and a half, and use the replacement maybe three times. I tried to use it today and the pulley housing melts yet again. I called their customer service, and we argue back and forth. They will not replace or refund this machine.

On December 9, my husband got me a Bissell pro heat 2x pet shampooer. It stopped working just after the 30 days, so we got another (was told that they could not find that we had purchased this one) one in May 2010 and again just after the 30 days it stopped working too.

Purchased the Bissell upright pro from Costco in 2007, used the machine probably 5 times overall, and the suction simply stopped working. Bissell does not replace parts, and at this point I am fed up with the company and the machine. I am going to buy a Hoover next time. Economic damage: $100.

This Pro Heat was bought as Christmas present in 2007. I did not even open the carton until the next summer. I used it a couple of times and then in 2009, the belt broke and I bought a belt and bags at Walmart. The belt promptly tore up, Bissell said to only use their products. It was difficult to do as we are over an hour from a Bissell service person. I paid to have it re-belted and checked out. I brought it home and used it one time. I got it out on June 5th and used it maybe 15 minutes and quit working again. Customer rep said to clean and check. I did that and still not turning the brush or dispenser moving. Said it was an internal problem and to take it to a service center. I was out of warranty so they could not help me. I haven't even used this $200.00 machine 15 times if that, only have a carpet 20x14 or so, just the one. How can it be dead? Bissell is the worst company ever. I wrote to Bissell and they said they would get back to me in 2 days. I still haven't heard from them.

I purchased a Bissell Powerforce Turbo vacuum a few months ago and the handle which is made of plastic has cracked and is pulling away from the canister. Customer service said they've never heard of this happening before as if I was to blame. This is the second appliance as the first one had to be replaced within two weeks. The suction stopped working. Walmart exchange it for me since it was within 90 days of purchase. This vacuum is a piece of junk! I should've listened to the elderly greeter at Walmart when I returned it the first time! He said, "Good luck with that. They're are being returned like crazy!" Of course, Bissell said they sell hundreds of thousands of vacuums through Walmart on a monthly basis! I doubt that. I don't think they sell that many in a year! I'm investing in a better vacuum and forgetting about this piece of junk! I highly recommend you do the same if you are in the market of a good vacuum. Don't buy Bissell! Money down the drain!

I have a Bissell PowerForce turbo bag less vacuum 6585 series. I bought this at Wal-Mart (Illinois) in July of 2009. As of today May 22, 2010 it stopped spinning the brush and is now smoking or smells of fire. It’s not picking anything up. I turned it off right away and aired out my house of the smell and smoke. I am very concerned about it starting on fire with my little children in my home. I contacted Bissell customer service right away. I checked the belt and it’s in perfect working order. I checked the brush and it’s also clean.

The Bissell Pet Hair Eraser has a serious safety flaw. There is no way to turn off the carpet head while using the hose like you can with most vacuums these days. It has no sensor to know if something is stuck in it either. In the first two hours I owned it, it rolled on top of its cord while I was cleaning the drapes and wore a hole through the cord, then it rolled on top of a sock and started smoking! I really think this model needs a recall. How much could it have cost to put a clutch in the thing?! Similar models in the same price range have this feature. On top of this danger, it makes the machine very messy. It kicks up carpet fibers and dirt since the vacuum head is constantly spinning. I am afraid it will wear a hole in my carpet while I'm cleaning the stairs!

The vacuum suction hose flew out of its housing and hit me in the nose, leaving a bump and bruise. The inside springs were out of alignment when I looked after the incident.

I purchased a Bissell upright power cleaner about seven years ago but it's been awhile, yes, but most of all this time, this thing is broken. I did not even use it two times and what they call a beater bar (brush) melted on the side. I have been through four of them plus belts, pivot arms and now some other plastic piece that I can't order. And I can't even get in touch with a service center with wrong numbers and people's answering machines like Bob's fix it shop who never answers or calls back. This machine has a design flaw in it where these parts continuously melt due to the high speed beating against the rug and they are all made out of plastic. If perhaps they were metal and have some kind of bearings, I don't feel it would be a problem. Bissell has many models like this and I am most sure they are sending out a lot of parts that you have to buy. They did replace my parts twice for free. They need to take this junk off the market.

My daughter bought this vacuum for me in May 2008 and first time it was not picking up the hair, I called and they sent me a new belt. In less than a year, the same thing again. I bought another brand vacuum and have been happy with this one ever since. I called Bissell and they told me I had to deal with the place I bought it from, not them.

My Bissell vacuum cleaner caught fire when I was using it. I turned it off but smoke filled the room. I wasn't sure that is what happened so I put it on a tile floor, plugged it back in and turned it on again. It immediately caught fire again. After I turned it off, I had to blow out the flame. The flame was on the base of the back of the vacuum, not on the cord. There were no injuries or damage but someone else may not be as fortunate. The model number is 6595-P. It is a blue upright and was purchased at Costco about 3-5 years ago.

Each vacum did the exact same thing. Both just stopped working. The motor dies out.

Vacuum gets very very hot, hot enough to burn a child. When I vacuum and the vacuum bangs into a piece of furniture (per say), sparks fly out of the back of it. I decided to set it aside for now and buy a new vacuum. I have had it for less then one year and bought it at K Mart in Wellsville New York.

I recieved the Little Green Clean Machine (compact upholstery/carpet cleaner) as a gift last Christmas. I used it in March and it was returned because it was defective. The defect caused it to expell dirty water back onto what areas of my home I had just cleaned which were several pieces of my sectional sofa and carpet.