Bissell Appliances

Bissell Appliances Reviews

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Bissell Appliances Reviews

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    Page 2 Reviews 10 - 40
    Customer ServiceStaff

    Reviewed Oct. 6, 2020

    I purchased this machine on 9/12/20. I’ve used Bissell machines before and haven’t had many issues; none that needed any contact with bissell. I most recently used the Bissell ProHeat 2x Revolution. Due to the type of carpeting my home has, I decided this time to use the pet pro heat, which worked very well, until it began to overheat and went on to begin smoking from the motor. I checked the belt, it’s fine, the spindle that drives the belt does not spin. The machine also is not dispensing water. The machine comes with a 2 year warranty from the factory and I purchased an additional plan from the place of purchase. I contacted the place of purchase. I was informed that because of the manufacturer's warranty, I first need to contact Bissell.

    I contacted Bissell, the woman I spoke with “Chelsea” was kind and asked to go through a ‘diagnostic’ procedure. We went through the procedure, the machine only became worse. I’ve only had this machine for a few weeks now and it’s already not working. She explained the machine needs to be sent in for ‘diagnostics’. I have a family of 2 young children and 3 dogs; we need a carpet cleaner on a regular basis. She just replied, "It needs to be sent in for diagnostics."

    Considering I’ve only had the machine for a few weeks; I’ve been a “Bissell loyalist”; and, I need a carpet cleaner on a regular basis, someone would think they would send a new one or give the means of attaining a new one fairly quickly, but no such offer was given. I asked kindly to speak with a manager/supervisor. Despite 3 attempts, Chelsea was not able to put one on the phone. There was much laughter in the background and no help given. As I do believe the Chelsea has done all that she can, I hope she does well. However, the person in-charge of that facility clearly does not care for the customers in need.

    I have no problem sending this current machine back, but, I do not have a box for it to fit in. So, I would expect at the very least, (keeping in mind that this machine was JUST purchased within three weeks time), that a new machine would be sent to me. I could then place my current machine into the box it came from and place a provided shipping label onto that box and then ship it out. I’m not asking for a lot, and I think I’ve been very compliant and nice to Chelsea. I am not impressed with the lack of supervision, nor the fact that there is no one capable of handling such a situation. All I want is a machine to clean my carpets and rugs.

    Customer ServiceStaff

    Reviewed Aug. 13, 2020

    I bought a Wet Vac from them to keep our carpet clean. Over a minimal time span, the 2X unit proved itself to be not of expected 'Quality' and it broke down. I spoke with manager and she verified production date & 5 years warranty. She then refused replacement, Hmm! Wouldn't you, the customer want to tell the world of your experience! **

    Price

    Reviewed July 31, 2020

    Ordered an upright vacuum online for my apartment. It literally stopped working 5 minutes after it was delivered, trying out on my wood floors (electrical smoke came out of it). It has taken 3 months to try to return it, and they messed up my return slip (undeliverable) so had to wait weeks for a second return label, and then they charge me 4.95 from my refund for it (return label)!

    Reviewed July 11, 2020

    I had purchased a Bissell Pro-Pet Vacuum cleaner and after being used for approx 10 times it has stopped working. I have contact more than 3 service center so far. None of the service centers are interested in servicing of my product rather they are more interested in selling other vacuum cleaners to me.

    Customer ServiceInstallation & Setup

    Reviewed May 18, 2020

    My experience has been disappointing, frustrating and altogether absent where any customer service is concerned. I received the unit, plugged it in and found, to my extreme annoyance, that I couldn't switch between the area rug and hard floor settings, nor could I turn it off so I had unplug it while it was running! I'm addition the lights for water indication did not go on because no water was coming out!!!! I followed the instructions in the user guide and on Bissell's website video and still nothing!!!! In attempting to return the Crosswave Petrol I have spent the first half of the day on hold to Bissell with no answer and the rest of the day on hold with FedEx, again no answer. At present I have no way to return these Bissell items unless I'm willing to spend an insane amount of money to pay the return shipping myself!!!! Which I am not going to do.

    Customer Service

    Reviewed May 3, 2020

    Bought this vacuum in January 2020. It stopped working in April. Too late to return to Walmart but under a 2yr warranty, supposedly. There is no authorized dealer in my state. No email support exists (using COVID as excuse) and warning ls about extremely long wait times on phone as well as these reviews has kept me from calling thus far. Motor burned up in less that 3 months? Don't buy anything Bissell.

    Customer Service

    Reviewed Jan. 8, 2020

    Bought a brand new vacuum cleaner and three extra bags for it. The items arrive separately. When I receive the vacuum cleaner it was VISIBLY used as there was damage, scratches, and even dirt on the wheels and hose. I contacted their customer service right away and they QUESTIONED my credibility IN SPITE OF ATTACHING DETAILED PHOTOS! Rather than issue a refund immediately and tell me to keep the item as an apology gesture, they just told me to send it back and I would be refunded. I sent both the vacuum cleaner and the extra bags in the same box, so the refund could be processed all at once.

    I get a refund after weeks and it is only for the vacuum! Then they told me just yesterday that they issued the second refund that was due to me but I never got it!! And on top of it it was incorrect!! Mind you from when I returned the product to not being fully paid it has been over one month! BISSELL IS BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH IN TERMS OF PRODUCT QUALITY AND SERVICE AND REFUND PROCESS! It is obvious they purposely rip off their customers, I am proof of it!

    Reviewed Jan. 6, 2020

    Got the Bissell Proheat carpet cleaner on Dec. 23, 2019 at Walmart. Used it for the first time this morning (1/6/2020). After cleaning a 20 x 10 ft area of my living room (about half of my living room) and filling the bladder tank up 3 times, the suctioning just stopped. Half of the living room is a wet mess. Even when it suctioned for about 10 minutes, the suction was so weak it would pull much water back into the bladder dirty water system. Please do not buy this piece of weak junk. I am practically in tears. My living room carpet is soggy, dirty and I have company coming tomorrow. I will have to go rent a cleaner. I just hope my floor beneath the carpet does not swell up and be permanently damaged from the water that is still just sitting there. Again, this is a piece of JUNK and Bissell should be embarrassed to sell this piece of junk that rates a big 0 or negative 1000!!!

    Customer Service

    Reviewed Nov. 26, 2019

    I paid $200 for this crap. The steamer stopped working after about 4 months. I called Bissell, as it was still under warranty, who told me to call Amazon, as that is where I purchased it, and then offered a discount on a new machine or I could take it to an "authorized repair" shop. Where, I asked, should I take it? Florida?!?! I live in Texas. When I told them my paperwork stated to call Bissell, I was also told I could buy the parts and fix it myself!!! What dandy customer service! I will NEVER EVER buy another Bissell product as long as I live and that's too bad, because when it worked, I loved it.

    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    Bissell's Executive Team has no idea how bad customer care is at the company. An authorized service tech took my vacuum for repair, failed to fix it, and then refused to give it back. Customer Care couldn't care less. This is a "no brainer": your employee stole my merchandise, and as the company who authorized and pays him you need to get it back, or maybe I need to have him arrested for larceny. That would make a good headline. Get it back or give me a new one, I don't care so long as you do the right thing and make me whole.

    This tech, again, at one of Bissell's "authorized" service stations stole my Air Ram, a $200 machine and management looked the other way. "We need the serial number, it's on the machine." "Yes but he won't return the vacuum how do I give you the number?!" Crickets... I plan on calling the President of the company on Monday. It's rare that you see such blatantly bad customer service and I think he deserves to know about it. Consumer Care agent Ellen has been next to useless. She answered my first email and then stopped responding altogether.

    Customer ServiceStaff

    Reviewed Oct. 18, 2019

    This would have been my third time using my carpet cleaner until it caught fire. I was 3/4 of the way finished with steam cleaning my living room carpet when I smelt a terrible odor. I shut off the vacuum and instantly noticed white smoke billowing out from the bottom and the sides. About 30 seconds later I could see fire from the side of the vacuum. I poured water on it to extinguish the small fire. I called Bissell and was greeted by a lady that literally could care less about my situation. She offered me a small discount to buy a new Bissell vacuum. I will never purchase a Bissell again. Buyers beware.

    Price

    Reviewed July 8, 2019

    It shows full charge. Turn it on, it runs 6-8 seconds, then turns off. Wait a while turn it on, it runs 6-8 seconds and turns off. This replaced one that was less than one year old, under warranty, that did the same thing. This one is 13 months old so out of warranty!!! Needless to say we won't buy another one, even though we liked them before THEY went bad.

    Customer Service

    Reviewed Jan. 8, 2019

    I had the Crosswave for 3 months. First couple of times it worked okay, have to unclog it constantly though. Then it just started stopping after running for 10 seconds. Called customer service and did troubleshooting to no avail. Then they gave the address of the nearest repair centre 1 hour drive away. Drove there and they tore a strip off my husband because they said there is no receipt and we will be charged for it. I have my bank statement with the amount, but not good enough. I am frantically looking for the receipt and can't seem to find it. It is brand new. I am not pleased and won't be buying from Bissell again! I want to toss it in the lake.

    Reviewed Dec. 13, 2018

    Water stopped flowing from the reservoir onto the carpet. I watched several videos on how to fix this but none of it worked. This is the second Bissell I have owned in the past 3 years. I live alone so I only clean my carpets once a year. Needless to say, I will not buy another one ever, your company is dead to me. Reading all the complaints my question is why are companies allowed to sell junk like this in stores. Nothing short of consumer theft.

    Reviewed Dec. 11, 2018

    I used the Pet Symphony once and it stopped making steam, through research I found the steam pump was often a problem and would need to be replaced, but no guarantee and no refund. I replaced it, about $25 and still didn't work. Nearest service center is more than 70 miles away. I have a nonfunctional product with no recourse, please advise.

    Customer ServiceEase of Use

    Reviewed Oct. 31, 2018

    I purchased the Bissell steam mop in January 2018. I am disabled and have a terrible time mopping floors. This mop has been the greatest one ever. Lightweight, easy to use, cleans well. Do not have to break my back mopping and hurt for days. If you have a bad dry spot you simply hold it on top for a moment and maybe go over it a few times and it will come up without scrubbing. It's Oct 2018 now and the other day it just went dead. No power. I was disappointed at first but I am VERY excited to say that within a day of contacting customer service I have a new one on its way. All it took was explaining the issue and taking a few pictures. I paid close to $100 for it and it's been worth every penny. Most impressive was the customer service and how they stand behind their products. I highly recommend this mop especially if you have some physical disability that make mopping unbearable!

    Customer Service

    Reviewed Oct. 28, 2018

    I borrowed the cleaner & when I got done wanted to clean the machine before returning? While taking it apart to rinse & wipe down 1 of the spots that screw down broke off & now it won’t clean @ all! It shouldn’t of happened, not from 1 time to clean & replace to return? I feel the brush & area that sends out & sucks up should not of broken? What is the chance of replacing the broken parts, I can’t believe from 1 cleaning it could become a faulty machine? Please respond, Greatly Appreciated.

    Customer ServiceStaffReliability

    Reviewed Aug. 7, 2018

    I purchased the Crosswave in April, worked well until July. Keeps shorting so we checked Bissell for troubleshooting. After my husband spent 2 hours taking the machine apart and picking out hair from one of the rollers it worked for about 10 seconds, shorted again. I had it! I called and was told no refund, excuse me? $250 for a machine to work for 3.5 months... um, no! (I am boxing it and shipping it back and better receive a refund). After 13 minutes on hold the rep got back to me and said to ship it back and they will refund. I am not holding my breath, but will not stand for paying $250 for a hunk of junk. He kept saying, "I am sorry". Sorry does not cut it, I want my hard earned money back. I am curious if Kathy Bissell knows or cares that the product I received stopped working and that the customer service is equipped by workers who barely speak English. Extremely frustrating that I have to waste my time and energy on this.

    Verified purchase
    Customer ServicePrice

    Reviewed April 10, 2018

    Really bad customer service. My payment didn't go through, I tried to buy 3 times and had the same problem. I informed them to cancel all of my orders and I bought the same product from some other company and received it. But they didn't cancel my order and they charged me. I called customer services, e-mailed again and told them to cancel it. 2 days later they shipped the spot cleaner that I bought. Customer services said it has been shipped so they can’t cancel it. So basically they force you to buy their products when they get your card information. Right now I have two cleaners and I had to pay double because of them.

    Verified purchase
    Customer Service

    Reviewed March 22, 2018

    Extremely upset that I ordered and received your product and it didn’t work. I tried calling your center only to speak to someone who barely spoke English and whose only solution was to send me to a service center that is too far from where I live. You expect to order a product and receive it functioning. Now, I have to either send it back and wait for another to arrive or go one hour away from where I live to see if they can fix it. What kind of service is that???

    Staff

    Reviewed Feb. 12, 2018

    After having this vacuum for maybe 2 months. It makes this loud, ridiculous noise, does not pick up any dirt and only spits the dirt out back at you. Hey, things happen, I was fully prepared to replace this machine with a new Bissell product. Unfortunately, I was told by a representative that because I use my vacuum to clean an office and not a home, there is no warranty. WHAT?!? I am doing the same exact thing a homeowner is doing, vacuuming the carpet! Nothing special. But because I am literally sitting in an office (a very small, 2 room office) they are not replacing it and I would have to buy a new piece or a whole new vacuum. Then they give me the address of a service center on the other side of town. No thanks Bissell, we'll be buying from another company!

    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    I purchased a Bissell vacuum and also purchased an extended warranty. After having it not even an entire year. It stopped working. Call#1. I called the warranty number and was told it was still under the manufacturer warranty and to call them. Call number #2. I called Bissell and they told me they needed to have a local distributor to look at the vacuum before they replaced it and gave me the number. Call #3 - I called the distributor set up and appointment to take the vacuum and was given a date and time to take it in... I too the vacuum in and was told it was not repairable and needed to be replaced.

    Call#4 - I called Bissell back and told them what the distributor told me and they (Bissell) could not find my account (conveniently) so the customer service representative said he'd cray another account. And if have to go back to the distributor because there was no evidence of my first phone call... This is the poorest, inadequate, bottom barrel customer service I've ever experienced... I've purchased Bissell products for years and I will never purchase from them again. I would advise no one to purchase their products. So I'm stuck with this vacuum and have to purchase another one. Does anyone recommend a good brand.

    Ease of Use

    Reviewed Dec. 22, 2017

    I've used this on my whole life. Went out, bought my second Little Green monster ProHeat Portable, came home, cleaned area rug I needed to clean, used it, realize that it was leaking at the base. Seem very hard to use after doing a 5 by 7 rug, 1 hour later my inside elbow was so sore. Went to dr. today. I was diagnosed with tennis elbow due to the repetitive motion. I cant recommend. I bought mine at Bed Bath Beyond so I returned it today.

    Customer ServiceReliability

    Reviewed Dec. 19, 2017

    HORRIBLE customer service. I bought a new vacuum and it was broken when I received it. Called customer service and there is nothing they can do for me than to refer me to a repair shop. You'd think a company like this would have better customer service and they'd be willing to help with a defective product. Never again will I buy a Bissell.

    Verified purchase
    Customer ServiceReliability

    Reviewed Nov. 18, 2017

    I purchased my second ProHeat pet rug clean with Bissell. 1st one constantly stopped separating because tank seal was defective. Was a process using... Unfortunate it was a house gift so no receipt. We purchase our second one which leak all over floor from day one. You could not turn it off to take a break with water in it, also would give trouble spraying and sucking. Was told by Bissell to go to repair center 1 hour away. They said unit is defective, that seals are bad and flow indicator was not working properly. This was just 2 weeks from having it 6 months. Gisele told me cut the cord and send it back. They will send me a NEW ONE within 7 days.

    I get email today almost 2 week later saying they just sent out a REMANUFACTURED/used unit. WHAT??? I am under 1 YEAR WARRANTY??? The guy said, "Once you had unit 6 months we send only remanufactured units..." THIS IS UNREAL. 6 months is not 1 year. Now I am being sent someone used garbage that they could have had pets who crapped all over their floor and used it on... It's all banged up. BISSEL IS NO GOOD. Products are NOT reliable and they do not stand by their word. PLEASE DO NOT WASTE YOUR MONEY. PAY A EXTRA 50 bucks and go with a better name brand.

    Customer Service

    Reviewed Nov. 15, 2017

    I have bought now THREE Bissell Bolt purple vacuums. Yes, I said three!!! I’ve literally used each of them ONE time and they never charged back up again. I called Bissell expecting them to at least upgrade the product since clearly it has some type of issue and they REFUSED to upgrade!!! I bought this one because it was lightweight, cordless and had the handheld attachment on it. Now, they’re trying to send me a downgraded version! Y’all about piss poor customer service. This one they’re sending doesn’t have the handheld or anything like that. Absolutely pathetic!!

    Reviewed Sept. 10, 2017

    Pet vacuum couldn't even pick up small loose bits of eggshells. Pet hair would clog at the floor piece and you have to remove the small hairball just to finish ONE room. The upholstery cleaner would leak all over the floor as you were using it. As both these products were over 3 months old Target would do nothing to help.

    Customer Service

    Reviewed Aug. 22, 2017

    We purchased the Bissell Pro heat Advanced carpet shampooer. Brand new out of the box it didn't work. It wouldn't put down shampoo. I called the customer service. We went through their testing over the phone, they knew it didn't work. They tried to send me to an authorized service place. Why it's new and does not work. I refused! They said they would send a replacement, great. They sent me the cheapest model they sell.

    Again I have to call customer service. Finally after 3 weeks without a carpet shampooer, I at least received one like I had originally purchased. Well here it is, one month to the day and the new one does not work. It has the same problem. It won't put down shampoo. Well back to customer service. Frustrating. I could get a replacement same model, but why! In a month I would be in the same boat. All I wanted was my money back, or an upgrade, (that I was willing to pay the difference for), I was refused!!

    So I say to any consumer, buyer beware! They don't stand by their products, even when they have obvious design flaws! Also God help you if you have to deal with customer service! They are hard to understand, and their favorite saying is “I'm sorry we aren't allowed to do that." I will never ever buy a Bissell product again. They do not stand by their products, and do not care about their customers! Shame on you Bissell!!!

    Reviewed Aug. 4, 2017

    Purchased ProHeat last year and have had nothing but problems since the original machine STAINED my carpet. CustService said this sometimes occurs, but end result is that the machine (and replacement and more cleaners) DESTROYED MY CREAM BERBER!! And I mean DESTROYED!!! The carpet is actually pulling up all over the place! And due to their legalities, they will only offer me a refund for the machine so, get this... I CAN HIRE A PROFESSIONAL!!! I will live the rest of my days telling this story as it took us 15 years to save up for a carpet they destroyed!!! Check out a pic of the stains I have ALL OVER my house!!

    Customer Service

    Reviewed June 19, 2017

    I absolutely love Bissell!!! I have never wanted to clean as much as I have since I had gotten my purple Bissell bolt, light, cordless, detachable mini vacuum, plus attachments, and handle is a snap to drop for under object usage. Love, love, love! I really get sad seeing all these negative reviews. So I fell in love with my bolt but one day it stopped working and I have no idea why. My husband called Bissell. After 5 min. conversation they took all my info, ask me for a picture of codes and then sent me a replacement!!! I got it in 2 days by UPS. No receipt or questions asked. Not only that but replaced it with a better version of my purple bolt.

    It is a green bolt with more features, plus the ones I love, and a charging stand. Awesome!!! I just cleaned the door jam of my sliding glass door in garage. It gets filled with pine needles like every second. Sucked them all out. Best part I just dumped them back into nature, awesome! I can clean stairs, corners, anywhere and everywhere. Dog hair clean up in a snap. I would recommend this product to everyone! Finally a vacuum I can use... Thank you Bissell!

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    Bissell Appliances Company Information

    Company Name:
    Bissell Appliances
    Website:
    www.bissell.com