24/7 Logistic Services Reviews

We were promised things that were not delivered starting with the original quote provided for this move was $1,960.01 and I was specifically assured that this price was locked in. Upon delivery, however, the total charges increased to $2,721.81. When this discrepancy was questioned, I was informed that my household goods would remain on the truck and incur storage fees unless the full amount was paid immediately. Circumstances such as these raise serious concerns consistent with a “hostage load” situation.

Also, the original quote I was given was in the form of a link which disappeared within 24 hours. I tried to have it emailed to me but never received a reply. I always opt in for insurance when we move and I was told that the insurance was $.60 on the $1, not $.60/pound! I would have opted in for higher coverage service if that was the case. We were also promised a TV box and Mattress cover. Those were NOT delivered and were the reason why two of our highest valued items, equaling more than $5,000 to replace were so heavily damaged.

During the unloading process, the conduct of the crew was concerning. The individual supervising the move spent a significant portion of the time engaged in personal phone conversations, while the other crew member appeared very impaired and struggled to safely handle household goods and directions. Several cartons clearly marked “Fragile” were stacked beneath heavy boxes and were delivered crushed.

As a result, multiple household goods were damaged, including a television, king mattress, and fragile items packed in cartons. Additionally, a Klipsch Cinema 600 sound bar that was packed for the move was not delivered. Because it was inside a carton, the missing item could not reasonably have been discovered until after unpacking.

The total value of the damaged and missing items exceeds $7,000. The claim submitted through the carrier’s third-party claims administrator, Claims Service International (CSI), resulted in a settlement recommendation of approximately $75 under released value protection of $0.60 per pound per article. (24-7 offered a much lower amount than the claims adjuster recommended- by close to $1000). I am submitting this complaint because of the significant discrepancy between the original quote and final charges, the pressure to pay before delivery of my goods, the requirement to sign paperwork prior to inspection, and the mishandling of household goods during the move.

Fast forward to the week before I’m moving and Lisa reaches out to do another walk-through. This time she counts more boxes (obviously because I hadn’t boxed items up before then) and says it will be $1000 more. I had not gotten any new items and had actually sold a few small pieces of furniture. Had I known there would be an increase, I would’ve gone with the company I used before several times that gave me one price and never changed it. But I was stuck now because I had already paid a deposit. Lisa told me that the price could increase further if the move crew came and the Foreman’s inventory showed I had more items.

At this point, Chris would not even take my calls and Lisa dismissed my concerns. Then I kept getting the runaround about the day that they were coming and how it could be delayed a day. One thing that the moving crew told me that was that my items might get moved to another truck and could be delayed a bit before getting to me. This was another lie that had been told to me that my items would not be moved to another truck. Anyway, the items did end up arriving four days later.

I will say the moving crew was very nice and really fast with packing everything up and unpacking. There was only one crewmember that unloaded a lot of heavy boxes down in the basement that were meant to be upstairs. Not a huge deal but I had to haul them up several steps on my own. I would give the crew 3 1/2 to 4 stars. I did give them all tips on both ends. It was the administration that I don’t know that I would give more than 1 star to. Although they didn’t unload my items onto another truck, I still have not found some clothing that I know was packed up. Not sure if a tote or a box got left on the truck when they left. I would not use this company again because of the dishonest practice.

The people who delivered my furniture and boxes were very rude. They argued with each other in front of my House of, who should be in charge. They took the Lord’s Name in vain. When I asked them to move a box to a different place. They told me that I have a son who should do it. My son happens to be mentally ill and was overwhelmed with the whole situation. All he could do is lay in bed.

These guys moved so quickly there was no way that I could unpack the boxes while they were still there. They were in a big hurry to get out. They damaged my hardwood floors moving. When I started unpacked boxes, I realized the boxes were grossly under packed. . I was missing many items. Also my $6K new bedroom set was damaged with a big hole in the back of two pieces.

When I went to make claims through CSI, the process took almost a year to complete. The final settlement was $136. There was no recompense for under packed boxes of which there were many. They did not pay for missing goods or grossly damaged tea cart that was a gift from my deceased parents. The insurance only paid by weight. There was no recompense for the lost items. Logistics caused over $1000 worth of damage, not to mention the emotional distress caused by the attitudes of the men who dropped off my furniture. Buyer beware!!!! Make sure to check out the insurance coverage and buy extra insurance if you might need it. Their policies and documents gave absolutely no recourse to the consumer. I would never use them again.

Several times I had backed out and Chris used all the tactics to bring me back around to go with his company. I was quoted a binding estimate at 1600CF with a discounted price of $10,800. I agreed and paid a deposit of $2865. Several weeks later, I got a call from Phil Rogers, and we do another virtual walk through of all items and he gave me a quoted price of 1742 CF with the discounted price of $12509.38 and he asked me to pay and additional $731 for the deposit. Should have been my first clue that something isn't right.

I called Chris to discuss and he said he thought Phil's quote was wrong and that it would be worked out on the final billing. I told Chris that with Phil's estimate, we were going to eliminate more items to make sure we within the initial quote. We eliminate Bedroom set that included (2 end tables, tall dresser and long dresser with mirror), Patio Table and 4 chairs, 4 burner BBQ set, wheelbarrow and several other items. Chris came back and verbally told me that to be on the safe side, stay with Phil's quote, but with the reduction of items, we should be at the original price of $10,800. Now this is where it gets interesting.

We had to give a 2 day window for pick up and time - so we gave the 21st and 22nd of Nov start time 8 am. This is important, because we needed to be out of our house on the 23rd. I think this is by design, because they did not show up until the 22nd at 3:00pm. They did a walk through and gave me price of $19,500 - yes, you are reading that right $19,500 an increase of almost double the original price. WOW - I told them no way, I am not going to pay that price, So, the standoff begins - going back and forth through their guy that doesn't speak good English and he is dealing with their office and then trying to negotiate with me. I call Chris and his response is why is it so much. You are asking me, it was your bid and supposedly your guy.

Long story short, after 3 hours, we came to an agreement that we would load the truck and base price off of CF as I am on a time crunch. They bring 2 trucks, again, by design, as the truck they start loading has suppliers in it that takes up CF space. They start loading the truck with supplies in it and I take a photo as I know that it will be questionable on CF space. Because of the dispute and time, they did not start loading the trucks until about 6 pm. I was not aware that they would stop working about 8:30 pm.

At around 7:30pm, my wife says we should probably buy them some pizza as it was getting late and they night be hungry, so we ordered pizza and it was delivered around 8, so they took the pizza and said see you tomorrow. What, you are just leaving with half the stuff loaded. Yep, see you tomorrow. I said what time tomorrow as I need to be out by 9:00 am. They showed up around 10:15 am-which was a real challenge for us. We had to make several phone calls to get an extension of time. They loaded the first truck, not utilizing all of the head room CF, but spread the boxes out to use all of the floor space CF so they had to put some items in the second truck.

When they were done, another standoff, because I would not sign the bill of lading as they came in with a price of $17+. Again, negotiating with language barrier and 2 hour standoff, they came in with a price of $15,275.30. PLUS, the lead guy ASKED, ASKED for a large TIP. I gave him all the cash I had in my wallet at the time which was $60. I tried contacting Chris Drake and couldn't get through, so I text him with all my concerns, his response "From this point forward, all communication regarding your file will go through the appropriate department. Please refrain from contacting me directly", really, you said you were my point person and would handle any issues that come up. Great lip service Chris.

Since I did not have much leverage and they were holding all the cards due to timing, I was on the hook for their increase in cost. They played it very well. During the move, they lost several boxes which contained 265-piece tool set. But we did end up with someone's brand new set of American Tourister luggage. I called 247 that we had it - have not heard back from them. So someone is out their luggage. SO YOU BE THE JUDGE - if I ever hear of 247 again, or Chris Drake, I will stay clear

Load sit in Chicago 1 week and we were assured we would be a direct ship to new state. At delivery, payment method even more stringent… Cash is king …Notified on a Sunday that they would deliver between 8-10 on Monday and of course we aren’t there so making arrangements to pay balance was rather involved (friends forked cash in our absence). Delivery crew ask for a tip! After paying over 14k with some difficulty in meeting their payment methods …. They left a mess and furniture the disassembled was not assembled…. Did not even offer a senior discount and we are in our 70’s …. DO NOT RECOMMEND THIS COMPANY. Fortunately we will not be moving again.

For days and months they ignored our request for our deposit and here we are. They kept our deposit despite a timely cancellation. She never wrote back to me despite us having multiple friendly texts prior to that. We had shared stories by text including her waiting for her son to come home from the service on one of those days for which I congratulated her. After our cancellation I pleaded with her to get back to me. She just went cold and never answered. Somebody at that company truly did a dirty deed. How do people sleep at night knowingly stealing money this way?!

The balance took another four days. Minor damages to a lot of goods, parts missing, packing materials non existent. My. Damage was estimated at over $3000. No recourse. Customer Care women were gate keepers…you could not talk to anyone. DO NOT USE THESE FOLKS UNLESS YOU WANT TO BE THEIR LATEST VICTIM!!! Pictures attached are just a sample of their horrendous treatment of my goods.

They asked where I wanted furniture set and put heavy stuff right in place before leaving. Felt more like working with friends than with a moving company. Price was fair for the job, no surprise charges at the end. Everything stayed safe, no lost boxes, no broken things. For local move it honestly went better then I thought. I moved before with other companies and it was stressful, but this time was smooth from start to end. Overall I'm very happy and would call 24/7 Logistic again if I need to move in Albany. Big thanks to John, Mike and Luis for making it easy on me.