Wells Fargo Reviews

Unfortunately, I have my mortgage through Wells Fargo. Every once in a while, I have to physically go in and pay the month's rent, because I have some questions about it. Bank tellers are very uniformed about simple questions that I had. Every time I went in, it seemed like it was their first day on the job. They have pushy bank salespeople standing behind them. First they ask you a bunch of personal questions that are none of their business. Then they go in for the hard sell on their various products. They won't let up even though I tell them I'm happy with my current credit union and I'm only there to write a mortgage check and leave. Of course they had to add that a lot of people were not happy with the credit union I use as I was trying to run out the door. Awful experience like this every time I walk in the door.

I've been a customer for over 10 years and called to dispute my first charge. My mortgage company mistakenly debited me twice, causing a severe overdraft. I was essentially told that WF did nothing wrong in this situation, so I will be responsible for the charge unless their investigators determine otherwise, which can take 10 business days. Rejecting the charge is also not an option. In the meantime, the fact that I have no available funds AND automatic debits scheduled to come out in a few days is really not their problem.

I deposit $3,658.00 on my account Thursday 01/09/2015 (the check are from Merrill Lynch financial institution) and the check will be clear in 01/21/2015 - almost two weeks. This is unacceptable. I got late with my payments. The bank treat me with disrespect. I request to return my check but they refused.

I recently closed my account with wells fargo because they claim that someone hacked into my account. It started with my card stopped working so I went in and that's when they told me someone has tried to hack into my account. Then I had them change my account # and give me a new card. The very next day that card stopped working so I had to go to the bank again and get yet another card. Well this card worked for about 2 or 3 days by then my real card had came in the mail.

I applied for credit over 10 years with Wells Fargo, but never have receive any credit. I will close my account with this bank and never recommend it for any person of color. Boy, I don't care what they say, never apply for credit if you are a person of color. I have even increased my credit score above 600 and nothing. It is not worth your time or the trouble to apply here if you are African American. I guess I am the wrong color. They look for ways to decline you. My account may have been over drawn, but it was always paid, but maybe if they try to help someone it might not be overdrawn.

When I deposit a check on Saturday it doesn't get in my bank account until Tuesday. I asked a banker why and she said that when you deposit a check on a Saturday, it's as if you are depositing it on a Monday, so you get your money on Tuesday, because they are closed Sundays. Well they are open on Saturday, so why can't I get my money on Monday. This month my check landed on a Saturday (10th). I get paid once a month on the 10th and all my bills just so happen to be on the 11th, 12th, and 15th. I was able to pay 2 of my 6 bills, with the lousy $200 of my own money they let me have. I have $5 left and today my car insurance for $143.85 is coming out, and I don't get my money until tomorrow. All the banker could do was tell me that if I overdrafted to call them and they will see what they can do. Not the first time I've had issues with them.

Wells Fargo Credit Card Services is THE worst I've EVER encountered. Every time I call, I get the worst customer service! The reps interrupt you, talk over you, & the leads or management are clueless; no one takes accountability for anything. They're too busy trying to find fault in the consumer. I just wouldn't recommend Wells Fargo Credit Card Services to anyone.

Wells Fargo uses Elderly people to make money and rip them off. They did a modification for my Dad's loan in 2012, it took two years to get it finalized. They couldn't keep up with the requests, the paperwork, it was always re-fax, re-send, to the point of ridiculous. After getting the modification, two years later there was issues with a water leak and major damage. I found out that Wells Fargo had held the insurance, when I called my father's insurance man, only to find out it was cancelled.

I have had an account with Wells Fargo for over a year now and every month it's something else with them. Between their fees and limits and requirements to hold MY money, I am going to close all my accounts. I had paid a tuition bill for my daughter's college bill over the phone for $3800.00 which went through fine and then went on to pay a medical bill for $200 it was declined. There was more than enough $ in my account to cover the charges and when I called the bank they explained they have a daily spending limit of $2000 on debit cards. Well then I said why did a $3800 charge go through and not a $200 one?? Made completely no sense and their answer was "well apparently you've paid a bill like that before." What?? Are you kidding me??? You just said your limit was $2000 but you let $3800 go through and then they said they could try increasing my daily limit but I was denied??? Again? What? Denied to take out MY money in my account??

I used Bill Pay to pay 2 bills that I couldn't pay on their own website. I remove all the bills from Bill Pay because Wells Fargo messed up on paying my bills; always late. Then on the 2 bills I had left they double paid the bills, causing my account to be over drawn. That means over draft charges. I went to the bank after an hour of talking to the main office. They said they could get the funds returned. Today I get charged another overdraft and I still don't have my money back. There goes food this month; it was almost $500.00, plus overdraft charges. I called today to the main office and the lady was very, very rude. She knew she had lost my account if I ever get my money back.

I originally posted this on a Wells Fargo forum but the WF moderator would not post it! Censorship! I wrote: Funny, I have the exact same experience and here we are more than a year after your post and NUMEROUS responses from Wells Fargo here and guess what? Wells Fargo is still doing this nonsense, keeping your money and saying the funds are not clear and keeping a hold on your money when it is confirmed they got the money!

I write at this time really uncomfortable with a bad situation between bank/customer that is going to have two years very soon. Wells Fargo took 5,000 $ from my personal account on February 2013 for warranty of a security credit card. I never used it because it came with the wrong name. After the cancellation of this credit card on August 2013, I'm still waiting for the return of this 5,000 $ even with all the different requests that I have been doing across this time to receive my money back. I requested by email from March 2013 to August 2013; then I tried by phone between October-November 2013; I wrote a new email on March 2014, and after all of these I personally went to a commercial branch/store on November 2014 and met a Personal Banker agent for more than 4 hours. We talked three times by phone with the credit card department. We sent by fax new Wells Fargo forms, we wrote new emails. Different workers of the bank told me that my money would be refunded on my account in 72 business hours. But never happened. After all of these things between this two years I'm still without my money.

A $2.50 overdraft fee was charged to my savings account. How does one overdraft a savings account? I pointed it out to the branch manager. She explained that she had made some changes to my account that had resulted in the overdraft fee and assured me she would take care of it immediately. I asked how she could do that without my permission or my signature. The answer was she had that discretion when I had signed the savings account agreement. I immediately closed the account and asked that I receive written confirmation that the $2.50 fee had been taken care of. I was assured it would be and waited to hear from her.

I am someone with exceptional credit. When my son and daughter-in-law's AC went out, I helped them get one with a 12-mo. no-interest loan that went through Wells Fargo. From the get-go there were nothing but problems. I didn't get the first statement until right before it was due. As a teacher, I get paid once a month, so I made the payment ($500/mo. rather than the $131/mo. due) on the 1st, like I pay all of my bills. When I noticed recently that their balance wasn't matching mine, I looked to see that they had charged me a $25 late fee, even though I had been making regular payments. I requested that they change my due date and remove the late fees, but they would make no accommodations. Then, even though I made 1 payment on 12/2 and another on 1/3, they dinged me another late fee of $35! Apparently my payments were 1 day before the beginning of the billing cycle and 1 day after the end of it even though the charges were on the same statement. Plus they charged me $1 interest on the late fee! I've never dealt with a bank more frustrating and unresponsive. Needless to say, I transferred that balance to my Boeing Credit Union credit card (which is a marvelous bank, by the way) so that I no longer have to deal with this poor excuse for a bank.

A business deposit made at end of day went missing and they REFUSE to open an investigation! They were really cooperative in the beginning but now that it is showing that the error was made on the bank's end they have just locked up and refuse to assist in any manner!

I had a horrible experience with Wells Fargo. I went through financial calamity and they repo my car and asked to pay the months that I haven't paid... they repo my car from Boston, Mass to Rhode Island... lol to another state and asked me to pay 2 thousands. I went all the way there and guess. They told me to pay 22 thousand dollars for a 15 thousand dollars Honda Accord 4 year old. I told them to show it up their **. I know for sure you can go to jail if you steal a can of soup to feed you kids but c'mon those pigs are driving tax payers to poverty.

Recently made a large cash deposit of over $10,000 to Wells Fargo account and noticed a $17 "cash deposit fees" posted to our account. Called their rep and found out that Wells Fargo claimed "based on account type" there is a cash deposit limit per month. Asked the rep that doesn't make any sense and she couldn't explained as well but stated there is a limit to your month deposit. We the consumer deposit cash to bank and we get charged for bringing business to them? Does this make any sense? I know banks are greedy as ** but they have just take this to another level. We bailed them out w/o a thank you and now charge us all these ** fees. No matter how you look at it, this is not legal.

I'm a student and I opened my account with Wells Fargo when I was 17. It was such an expensive mistake. About a week after opening the account I was charged a fee for transferring money from my checking to my savings. Then I thought I had overdraft protection, so when I used my card to purchase some gas, I had thought that the funds were to come out of my savings. After checking my online bank statement I was charged a fee for transferring the money to my savings and an overdraft fee of $35.00!!! Furious I went to the bank to complain because none of these fees were mentioned when I had signed up for the account. Thankfully I was able to explain my situation, they apologized and told me they had made a mistake with the account they set me up with so they would refund the fees.

They juggle everything in my checking to suit their way, will hold direct deposits & bank transfers. So they can charge overdrafts.

I have been with Wells Fargo for a while now. I just started doing direct deposit with my new job. And my sister works for the same employment. She has a different bank and got her direct deposit today. However I haven't gotten mine. When confronting Wells Fargo about this, they said that they'd only do direct deposit from a certain window of time throughout the day. But yet they're willing to take charges to my account whenever I use it as a debit card. Why can't Wells Fargo be like most other banks, especially when they're bigger than other banks, and receive and post deposits throughout the day?! I am now going to close my account with Wells Fargo, and bank with my sister's bank; which is a credit union. A much better place to bank with. Anything is better than Wells Fargo.

I called to undo a stop payment. The rep that answered could not undo the stop payment. Why I don't know. So I asked to speak to a supervisor, his name is Eric. He was very rude, would not even let me speak, was very loud almost yelling at me. Did not even verify my account or who I was, so I ended up hanging up due to the fact he wouldn't even let me speak. He spoke in a very aggressive, unfriendly manner, and was not very professional. I have banked with Wells Fargo for a long time and my home and student loans are with them. I will be changing banks, to give a company that much business and be treated that bad. They don't deserve to have my business.

I remember clearly not signing up for overdraft protection. This is a service that I have always declined to have with my other bank. Today is the third time am getting hit with the overdraft fees that I don't even understand where it comes from. I did a transaction four days ago and that transaction was pending for all this long. I woke up today and saw my account in negative and immediately posted the funds to bring it to a positive. Immediately after posting I was charged an overdraft fee. I called 1 800 and they said it wasn't the bank's fault. Alas! Why am I getting this fees when I even have paperwork at home where I declined to have the overdraft protection? I guess three chances were enough for them to rectify their hidden/ripoff fees to loyal customers. I have no option other than closing my account and transact with trusted bankers. Mean what you say, you not practicing courtesy!!

2 months ago I sent money for my bank transfer to a different bank in a different state. When I would call they say it's being processed only to find out that a teller messed it up. Now they are saying wait for it or send the money and for a new code. Wth. I was waiting for that. It is my money not yours.

Well, it all started a little over a month ago when Wells Fargo put a hold and return on a paycheck of mine. When we called and ask why, the customer service rep told us it was because my full name was not on the check. Mind you, my paycheck comes from that state of California. They have never put the full name, only the first initial and last name. So when I asked when this became an issue, I got a rude attitude and was told it has always been that way and just because I had gotten checks that slipped through the cracks didn't mean it was legal or okay for me to do that.... Are you kidding me? Like I choose how my paycheck is written. So after speaking to her supervisor and getting the real reason why my check was being held, she reversed the hold and made the deposit that same day for us.

Overdraft fees 35.00. Please be real careful when writing checks because if your account doesn't have more than they want you to have, they will hold checks up to 7 days, so that they can bounce - so that they can make money. My friend works there and that is some of their tactics. They sit around lunch time at the computer and laugh at people... accounts.

Hanna **, a supervisor at Wells Fargo customer service, would not refund an overdraft charge due to a monthly service fee they charged me on the same day I paid a bill. Customer service will state they do not overdraft for their monthly service fees and in my case, I was over drafted and now charged $35. Called 3 times to customer service and was denied of my hardship of recent unemployment also. Called into a local bank, the manager helped and could only refund half. She stated last week they had an upgrade to the system and I also had an upgrade to my smartphone. The day I looked at my online Wells Fargo app, I had sufficient funds. Unfortunately due to technology upgrade lag, my account was wrong and I did not have sufficient funds after all. Due to technology upgrade, I was charged an overdraft fee. BEWARE. Technology may get you one day and charge you overdraft fees or worse, lose your money. Keep in mind Wells Fargo is designed to overdraft people in hardships.

I am relatively new to the US. Set up a secure credit card a few years ago to begin building my credit from scratch - an equally stupid thing in the US not recognizing stellar foreign credit... with US institutions!!! I was forgotten about by Wells Fargo. Now my credit in the US is great. I wanted to upgrade my ridiculously small credit limit and get rid of the security bit. This, of course, takes months even though they can see that I have no transactions. Funny, how they take your money instantly but take forever to give it back. The CS person was shockingly, or rather not shockingly, unaware of how to assist a customer and read me the same terms at least 5 times without listening to a word I had to say. Not friendly or pleasant at all. The lady I dealt with recently in a branch seemed great, until I found out she was not at all knowledgeable and told us wrong things. Do not bank with Wells Fargo.... They are seemingly careless about their customers and have no business being in the banking business. Bloody useless employees and terrible policies.

So I started a student account with Wells Fargo a few months ago while I was in school. I needed a second bank account since my bank was local and I didn't have a debit card. So I asked the Wells Fargo employee if a minimum balance was required, and he assured me that there was none. That was a lie. Unknown to me at that time, you need a $1,500 minimum checking balance or else, you are charged $5 per month. Thanks for the heads-up. Since I was unaware of the monthly fee, I had let my checking account go to 7 dollars and I didn't have any money in the savings account. So they charged me $5 and another $5 without me knowing. So now I'm over-drafted by $2.67. I don't even know if this hurts my credit or not. I've never had to take out loans for school as of yet, and I can't have Wells Fargo's shady business tactics ruin my chances of financing school. I'll admit I should have checked my monthly statements, but I figured why should I check my statements if I know the balance was the same? I didn't add any funds because the account was for school only. My local bank has never done this to me, and I plan on paying my fees and closing the account with Wells Fargo. Big business tactics at its finest!

I just opened a checking and savings account about 3 days ago and called the 1-800 number on the back of the debit card and spoke to Scott. He had no respect for me the customer. Speaking like he was talking to someone on the streets, I asked to speak to his supervisor 3 times before he transferred me to another rude controlling person that was a supervisor by the name of Chris. If it wasn't for Linda at the bank who opened my account I would close both accounts today.

I have been patiently awaiting a response to my complaint with Wells Fargo Bank 400 North McCarran Blvd. Sparks, NV 89431, but have yet to receive any regards to my complaint at that branch where I was discriminated against by the misrepresentation of the staff at Wells Fargo Bank.

I recently went to Wells Fargo office to change my debit card pin. They helped me get to change it and stuff. I want to change it because I forgot my Wells Fargo online account - the email and the password. Every time I want to log in it will ask for my pin. So I was so happy that I changed it. When I came home I tried logging in online and used the new pin but it is still not working. I don't know what's the problem. I tried so many times. Wells fargo is not reliable. I wish I can just change my pin online or phone and not go to wells fargo office anymore. It's so hard for me because I got no car and I got a newborn baby. It's inconvenient especially when I have something important to look for in my bank account.

I am an assistant for a lovely 82 year old man for a few years already. His elder attorney asked me to revisit becoming his POA to make life easier for him and my job also less difficult. WELLS FARGO advisor proceeded to refuse the POA after his client told him this is what he wants. His advisor/broker is now involved in his personal affairs??? And is trying to claim elder abuse, refuses to speak with attorney and has now frozen all his accounts that he lives off of and pays payroll. Calls him at least 25 times a day after he has been told client does not want to be bullied or controlled by him. Advisor blocks his phone as private and when 82 yr old man hung up on him, advisor called police who was in middle of dinner with caretaker. 82 year old told police that the advisor is harassing him and needs to stop. The police said they would tell advisor to stop which he didn't and 82 yr old had to take phone off hook. This all because 82 year old wants to change banks and broker. I'm very interested in how Wells Fargo NA can bully and harass anyone to this degree and hold him financially hostage because an individual is not happy with their services. This is all being handled legally but Wells Fargo NA are the senior abusers.

I went into a local branch to have looked over to correct some mistake. The banker who help me the time before was off so the manager said that she would handle my account. She would call you in two hours. The time went by, no call so I called once I got off. Two hours later still no call. Spoke with her, she said "Sorry got busy, didn't get to it" but she would call for sure before the end of the day. That was 3 days ago and still no call. Second lie.

This teller chick almost stole my money! I was depositing $152 through the drive thru along with my mom’s deposit and the teller technically said that we didn't add up the money correctly on the deposit slip and returned the bottle thing but with the checks turned in as cash and new slips. My mom and I were confused. So we went inside and the teller herself said she opened the bottle drive thru thing and didn't see a $100 in there. So we spoke to the manager and the dude kept saying he was going to resolve the circumstance for us and did small conversations like if he basically was never going to resolve anything. I said to the guy to re-watch the cameras to see where the $100 (which were 5 $20's) magically disappeared. He said that he doesn't have access to the cameras and that none of them point to the tellers. What the heck? There’s like 50 of them pointing to the tellers. I also said he can just re-watch what the camera that points directly at you in the drive thru recorded to see if the 5 20's were put in the bottle thing, but the guy said that it can't be viewed. I had to tell the manager guy to stop staring at us and converse by going up to the teller chick that handled our money, the guy was scared by our agony of the $100.

I have had an account with Wells Fargo for about six months. I have had to dispute a few unauthorized charges, and I am very satisfied with this bank's policy and procedure. The customer service reps are courteous and very responsive to my problems, and matters are handled fairly and quickly. The bank personnel are always helpful and friendly. I made a good decision banking with Wells Fargo.

Wells Fargo has my truck loan all messed up. I have given them the documents they ask for but they keep coming up with more and more questions. I give proof that they need and once again they come up with something else. I am done trying to work with these people. It is impossible, I can't get nowhere with them even though I have given them all the documentation they have ask for. All I want is what is legally mine. I have been a good patron but I am unable to resolve this so I have to now take my time to get this resolved. I will never deal with Wells Fargo or any branch of Wells Fargo!

The bank manager admitted in front of two witnesses that he yells at anyone on the phone or who comes through the bank door that yells at him. He was ranting on the phone at me, upset that my attorney knew more about the banking issue than he did. In order to get him to hear my question I simply raised my voice and said "please listen to me." He yelled at me over and over that no one yells at him. During an in person meeting following he fraudulently said that I screamed. I did not scream I raised my voice in frustration. There is a huge difference. Is this customer service or is it verbal abuse? When is it appropriate for a bank manager to yell at a customer and even worse boldly admit that he does it all the time! What if he yells at elderly people? It is bad enough that I am disabled. Will this bank take my complaint seriously?

Wells Fargo executive offices. On Aug 22nd I came to Salinas Wells Fargo located inside Safeway on I came in to make a monthly payment for my dad. I waited in line for about 15 minutes, which is normal for a bank. I myself and my parent’s bank with Wells Fargo and has purchased several vehicles through Wells Fargo auto dealership. We loved and had always had really good customer service until I step on this branch, they all looked so pleasant but apparently the teller who helped me out was in a bad mood or was having a bad day. ** was her name. How can I forget? She gave me the worst service ever!

So I open a savings and checking account with WF and within a week and a half I have the account placed on hold because I closed one of my external transfer accounts and apparently didn't inform them in triplicate with blood samples and a letter from my mom saying it would be okay to do this. This was a few days before Thanksgiving and a family trip so it was slightly inconvenient. Finally resolved the issue and had the account hold removed and proceeded - in hindsight like an idiot, to deposit a couple thousand more into the account.

I'm on a limited income. So having overdraft protection is a plus. If I didn't have the money and it is an emergency I could use it as long as it was in my account by 6 pm 2 days later???? Ok now they decide to change that and charge me 115.00 NSF fees when I put the money in the bank by the next night. Called and now they don't always let you use your card like that so you may not get approved if you need it??? Why have it? Since opening my account they have cost me more money than I have. And if you get a banker they will be gone in a week. I've had about ten bankers in 3 years. You can all to see about having the NSF taken off cause you were told one thing but no!!! Can't do it!!! Call back and tell someone else the same thing and they will do it??? Ripoffs. I've had my account hacked about 7 times now. And I'm moving my account to another bank. Their bill pay cost me 130. Once my cable was cut off since it took them two weeks to pay cable bill thru bill pay.

I deposited my pay check today and to my dismay my card was declined by Netflix for $8.99. I check my balance on the mobile app and my account is overdrawn by nearly $300. I check my statement online thinking maybe someone got my card # and I was a victim of identity theft, no transaction history of spending. I call thinking it is an online fluke, but no it true -$300. The worst part is there was a pending deposit of -$800. I immediately go to the bank, but nothing was done and I was told it would be back to normal tomorrow. I was given no proof of this all being OK tomorrow and by the way I have bills due today!!!! So thanks for the late fees and making me have to borrow gas money from my boss. Oh, and not being able to buy food tonight either. Wellsfargo- destroying peoples lives!!!

My 17 y/o daughter tried to cash her payroll check which is a personal check (this is how the small company pays her). The check was drawn off another bank which is right across the street from Wells Fargo. My daughter was told that she could not cash the check. That all she could do is deposit it into her account. She was told this by Stephanie ** Sales Rep (who is a new employee to Wells Fargo). My daughter has never had a problem cashing a check ever and she had cashed the same type of check two weeks prior at the same location in Clearlake California and was allowed to cash it. My daughter has also cashed payroll checks in Colorado no problem so long as they were under 300.00.

So I was served with a court order to withhold funds for child support, which was fine. I only had like $94 in the account and Wells Fargo charged me a $125 processing fee, which put me $35 in the hole. They sent no money to child support and still charged me the fee. How can this be legal? I would think a court order would overwrite their charge. I would have been a lot less upset if they would have put me $125 in the hole and at least sent the $94 to my support but instead it all went to them. Never banking there again.

I have been with Wells Fargo since 1976. As of 2014, their service has gone completely downhill due to what I feel is a total lack of accountability. I make deposits frequently and responsibly and I am told repeatedly that I am over drawn despite having demonstrated in detail that this is a mathematical impossibility. Apparently Wells Fargo is inserting many hidden fees or simply has some sort of computer glitch that prevents the system from properly adding up even the simplest of mathematical equations.

Wells Fargo Merchant Services Collections Dept. We received a collections letter for payment of "assessed charges for $1,665.12" with no attached explanations. No deposits were made to the merchant services account for 3 months after we've closed the checking and savings account. When calling 1 888 773 6589, I am transferred to a senior rep (Anna **) who supposedly is the only person who can help with the case. This person does not answer the phone, return calls, and all other telephone customer service reps are rude and unprofessional.

Very poor customer service at Wells Fargo on Pineville Matthews Road. Wait for the banker for long time. The lady asking so many personal questions. Disappointed with this bank.

Opened a Wells Fargo account two months ago, one of the questions my fiance and I asked was about their over draft protection. We were explicitly told that if for any reason our rent was due and the money was not yet in our account, that Wells Fargo would cover us, charge us a $35 fee and that would be that. We found out recently that not only was overdraft protection activated on our account, the type of account we have would not even allow us to have over draft protection. We called the 24/7 number to see what was happening originally because it was past the business hours of our local branch and they again told us that our overdraft protection was there. When we confronted the branch manager where we opened the account, he then told us that our account would not qualify for overdraft protection. I called the number back again to put in a complaint with them about how we have been lied to by the customer service number and the branch and they then told me that even if we would qualify for overdraft protection, it is at Wells Fargo's discretion if they cover the charge or reject it.

Here’s a little consumer heads up I’d like to give everyone. It involves shady lending practices by Wells Fargo. A year ago, we purchased new carpeting for our house. The carpet company offered us 0% interest for 1 year and we took advantage of it. The loan was financed by Wells Fargo Bank. We make payments on the loan every month. Flash forward 1 year. I go to pay off the balance as the term of the loan is up. It’s a few weeks after the end date and I figure I will pay a month’s interest. Not great, but no big deal.

My husband received an international wire transfer from Canada that had posted to our account for three days before the bank flagged our account and closed it. Customer Service was not helpful and very rude. They have the right to terminate an account for any reason at any time which we understand but they will give us no reason why our account was flagged and was told they are not going to tell us. They reinstated the account after we went into a branch office, we were able to use the card twice (I have the products we bought sitting here in my house) by the next morning our account had been flagged again but this time the account had been wiped of all transactions after November 28th 2014 and the account balance was no longer $3,286 but was $286. The money also has not been sent back to the original sender. Customer Service either on the phone or in branch cannot explain where the money is or why our transactions have been deleted. The only thing we are told we can do is wait and then call back in a few days to see when we can access the money in the accounts. We were also told that they have no idea when we would be able to receive the money that is not in question.

Decided to pay my bill ahead a few months. Payments are $50 so I paid $300. Today they call because my payment is late. I noted with the $300 check that I was paying for six months and they said that I can't pay ahead. They hit me with a $35 late fee.

I recently financed a new furnace through WF for 6 months free financing. My local Colorado HVAC company arranged for this financing. Apparently, many HVAC companies provide their customers with this kind of financing through WF. I know this because an HVAC company in Kentucky also charged my WF account for $6,000 1 week before I had my furnace replaced. When I received the bill for the furnace that I did not purchase from Kentucky I immediately called WF. I was told that I could file a dispute that could take 30-60 days to resolve. In the meantime I should continue to make payments on the $6,000 I clearly did not borrow!

Let me start by saying I've never made a negative review anywhere! Wells put a 10 day hold on my last deposit. It was a deposit made by the same payee as has been done for 6 months. The check cleared the payee's bank same day. Yet wells tells me, they're not even going to "TRY" to verify funds until day 9. How freaking convenient. Simple- big bank has my money in their possession for 7 days, and won't release to me! Why is it these big banks think they're doing me a favor by letting me have an account?!

28 years of never late, or never missing a mortgage payments, Wells Fargo puts a 15 year old named Tiffany on a call to me to announce they had submitted my payment 3 times and there were no funds to cover. And yes, she had the check in hand because she gave me the check number. 25 dollar fee added and 10 dollar late charge added. Many phone calls to my issuing bank that said they never rec'd a check for payment from Wells Fargo. Conference calls, threats, and a demand to see my issuing bank statement in the mail to Wells Fargo offices in the mid west. Against my better judgment and everyone else’s, I submitted, only to have Wells Fargo respond by saying it was not enough as it did not state the amount of money available at the "unknown moment" the payment was submitted. Which according to my bank never happened. Never got my check returned or proof that it was ever submitted. Mortgage now over, 30 years up with, guess what... 35 dollars of cashed but uncredited to me, late charges from that nightmare. Yes I paid three years later to make it go away for now, with a written notice of dispute on the back of the two checks. 35.00 and 10.00. Disputed amount. Little did I know that I don’t seem to be alone with their methods. I will NOT let this go! No matter what.

Wells Fargo has been reporting a mortgage to the credit agencies that is not mine. I have been trying to clear this up but they only provide you with a fax number and tell you to call the credit agency. It is extremely difficult to resolve these credit errors.

I've been a customer since 1981. This bank is no longer American owned and it shows by the slop they hire as customer service. They sneakily added a 13.00 a month fee to my decades old "free checking" account, without first notifying me. They locked my debit card and refused to send me a new one, simply because I moved. My last visit was to their drive up window in Montrose, Co in November 2014. The illiterate bimbo sent me a tube with a HUGE wad of cash, someone else's ID and credit card. When I kindly sent it back to her, explaining her error, she STILL had not figured out her error, and when I had to spell it out for her, the other person who she sent MY envelope to was already starting to take off! This stupid teller acted like she had made no error and didn't even thank me for saving her rump by actually checking my envelope and saving her butt before leaving, which would have cost her her job! Next time, I will keep the cash, and let the ** get fired!

Recently I was charged $118 plus $7.00 for a court order from the DMV. It was for a past registration charge for a Scooter that I no longer drive. I had little funds in my account and the charges were still posted to my account which put me into negative balance. Then was charged 2 times at $35 each for being overdrawn. None of the money removed from my account were used to pay the DMV court order. Yet I was charged this as a service fee. For what? I asked. DMV can re-submit this order again and again, and unless I have the funds to pay the $143 I will be charged again for this service fee. I'm taking this matter up with the DMV now, letting them know how the order is not helping the situation to get their money.

Wells Fargo has a new campaign advertising a toy giveaway with signs all over the lobby. The headline of the sign is in Spanish with an English translation in much smaller print underneath. I told a banker at my branch that it looked as if Wells Fargo has decided that English is now the second language as far as they are concerned. She commented that she did not think anyone would notice. I have called the 800 number twice and still not been able to talk to a supervisor. I am highly offended that the bank would use English as a language second to any other language. English is the language of this country and should be the primary language in any establishment or transaction. I hope to hear from someone at Wells Fargo who can explain what their thinking was, but I don't expect to hear anything.

I am having a horrible experience with Wells Fargo overall. A month back, on a regular service call with them, they had one of their advisors talk me into opening a brokerage account. I asked him for what documents are needed and I offered to go the nearest bank but he rushed me into opening an account with them. Later after I invested ~$12K, they froze my account saying they needed notarized address proof from me. I gave them the same last week and am still waiting for them to unfreeze my account.

I made a deposit that was large from my 401K into my checking account. At no point when making this deposit was I told that it would be held for over 2 weeks. This was not a deposit written on a personal account, this was a deposit from another bank. Due to the hold on my account, all of my bills were returned along with my rent payment. After spending over 5 hours on the phone between the call center and the local branch manager (Tina) who told me the Back Office made this decision and they would not help me. Her words: "Even if you try to close your account, we will not release your money for another 10 days". I will be closing my account the minute my funds become available and I can promise that I will never use this bank again for anything...

It is stupid, I was at home trying to go to online banking from my laptop, usually I'm doing it with my mobile, so it couldn't recognize me. It start to give me security questions to answer, I couldn't answer them because my cousin opened the online banking for me, so I called Wells Fargo to help me, and they are telling me "you have to go to your branch." The reason that I was using online banking is, I was not feeling good because of my gallstone, and I couldn't go out. That's why I needed help from this idiots to check my account and pay my bills, and they can't do **. I'm working with Chase and I never had a problem with them which they are always safer than Wells Fargo and they are so secure.

Customer service staff in happy valley was rude and condescending. They never even bother to hear me out, and they were the ones who held onto my money. It's just a nightmare banking with them. I hope to end it very soon.

I had modification done to my loan by Wells Fargo in 2009. I lost the paperwork so I wasn't sure of the terms. I asked them over 18 months ago what are the terms and they assured me that my interest on my loan is fixed for the life of the loan with email. At that time I wanted to do refinancing because rates were really low but when they told my rate is fixed I didn't since it was lower than the market. Few months ago I got letter from them stating that my rate is going up in December 2014. After complaints all I got from them is SORRY for misleading me and there in nothing they can do but if I want I can refinance with them now if I want at way higher rate than 18 months ago. Thanks for nothing wells Fargo. I will never do business with this bank again.

I opened an account with Wells Fargo after BOA sold my account. The first week I set up with them, I started making bill payments through online bill pay. The payment said that it would take 2 days to process. It was scheduled around the 16th, to be processed on the 22nd and delivered on the 24th, as that was 2 business days. So when a payment was late, and I'm being assessed a late fee, I reached out to WF. First, I was told that it was sent to processing on the 24th, but they couldn't tell me who's processing or how long that takes. They then created a case to be researched. When I heard back from T. ** of the WF Bill Pay Research Team, I was told "Our records indicate this payment was sent electronically, and requires up to 3 full business days to be processed and received. Please note that this does not include holidays or weekends. Please allow the appropriate amount of time for your payments to be processed and applied to your account by the due date."

I have a Wells Fargo mortgage loan that I have paid for each month for 9 years by going down to my "Friendly" Wells Fargo Bank in Fort Worth, Texas. I wanted to cash a small personal check today, and I was told NO! A mortgage account is not a real account with Wells Fargo, (That's what an employee told me), you have to have a checking account to cash checks. No one would help. I was given an 800 number to call and I was told the same thing. Now as a businessman, I would have cheerfully cashed the check, told the person how glad I was that they were my customer, and then told them politely that this was a 1 time thing. I was treated rudely by the bank personnel and by the customer service rep on the phone who told me to go to the bank that the check was drawn on to cash it. This Bank doesn't have a clue on how to treat people. They made an enemy of me and I'll tell everyone I know not to do business with these folks!!!

I really love my bank, they are very helpful. There are tons of them everywhere and honestly I am generally really happy. However, I have just recently ordered a debit card and the first was sent to a wrong address and for the second one, I went and talked at one of the banks and they reissued the card for me but again, I never received it... I'm still waiting for it to come but with no hopes because it's been 2 months since I ordered it! I am very mad because I was so excited to get it, as I had my own special design for it and my current one is not in the best of conditions anymore (that was the point of changing it in the first place). The same thing happened to my mom, she never received her debit card either. So it is unbelievable how a bank that operates so good in general could have this issue with the production and delivery debit and credit cards in general. Therefore, I have done everything in my power, but my hands are tied. Seriously though, what do I have to do in order to finally receive my card?!?

Drove to my local Wells Fargo branch to change my password due to the Home Depot credit card hack. A Wells Fargo "associate" employee sat me down at her desk and proceeded to tell me that it was no big deal about the Home Depot card credit hack exposing me to identity theft or theft of funds from my bank account. I told her that no matter what her opinion was that I wanted to change my password and I proceeded to a type new numerical password into their system on a device on her desk. She then informed me that I had entered too many numbers, that I was only allowed "four" numbers for a password. I told her that my old password was already more than four numbers -- so what was the what? She said the bank discourages people from using more than four numbers because it's easier to remember just four numbers. I told her that it also makes it easier for thieves to figure out passwords with such an easy number. So I told her I was going to go ahead with the password I had entered into the device.

I paid my mortgage in full on 22 Oct 2014. Wells Fargo said it takes 10 to 15 days to receive a refund. So I called their customer service number. I was then told that my refund was send out on the 4 Nov 2014. Now there is another 10 to 15 day from the 4 of Nov 2014. I really think this is unacceptable. I will never bank with Wells Fargo ever again. You serve your country and this is the treatment you get.

On November 1st, Saturday we went to our local Wells Fargo branch and my wife and son went up to the teller...within a few seconds my son gets bit by a random customer's dog that is talking to another teller. I asked my son what just happen, and he pointed to his wrist that had a bunch of broken skin from the dog's bite! The manager handed us a band aid! I've called Wells Fargo to complain of what happen and all they say, "oh sorry to hear that happened."

I just recently realized that Wells Fargo charges me an additional fee every time I use an ATM elsewhere. Not only do I get charged from the ATM but I also have been getting charged an additional fee of $2.50 from Wells Fargo. I thought once I paid the fee at the ATM....that was it!! Never accounted for the additional fee all these years using random ATMs for convenience!!

I've been with Wells Fargo for a long time and after today I will be switching banks. Inquiring about why my balance online is not adding up and why posting balances are being back dated? Customer service responded with "I should not rely on 'online banking' and I should keep track of it on my own!" Highly unsatisfied!

Wells Fargo has a horrible customer service. They have deactivated my account twice without notifying me. Their customer service number never works, had to contact the mortgage division (which were very nice) and they transfered me to customer service. The customer service lady had no clue of what was happening. And could only apologize for their bad operational service.

I recently read an article in Market Watch entitled "Rich people prefer to bank with Wells Fargo and Bank of America" and for the life of me, I can't understand why. My preference? NOT Wells Fargo! I have never really liked the bank since Norwest merged with Wells Fargo, but I have stayed with them for sentimental reasons. I have been with them since my father set up an account for me when the bank was Northwestern Bancorporation. I was so young, I couldn't even see over the top of a kitchen table (I am now retired). But frankly, even with that strong motivation, I have to work to justify keeping this account.

I paid off my line of personal credit and this bank still charged me a fee. I asked the customer service rep why was I charged this fee and it was because It was a charge prior to my pay off balance. Although I paid it off prior to my date due.

After a long-term relationship with Wells Fargo, we got quite a shock in our recent account statement. One of our accounts, which had a balance less than $50, was suddenly closed and the funds were sent to an "unclaimed property" entity. No warning. Just a computer sweep. When we called to find out what happened, the agent said it might have been due to inactivity. That was probably right, but what ensued was pretty non-customer friendly.

They post transactions at the wrong time and by this I mean, after 2 or 3 days and they do not even appear to be "pending" which does not allow to calculate how much money you have. Some transactions suddenly appear and/or disappear for days and then are reposted to your account. NOW: Personal Bad Experience. Due to their inability to post transactions properly, I bought something for $10.00 and they have been charging me $35 several times. I called them and the supervisor who is meant to find a solution for the customers hung up the phone and did not even allowed me to speak.

My online banking account and ATM balance were not in the negative; however, one business day later, my checking had an additional 66.22 drafted. Calculations were 53.72 negative bal + 12.50 transfer fee = 66.22. Also, I paid an additional 35.00 NSF fee and the representative could only give me 3% credit of 12.50 = 3.13 stated not bank error when bank does not post or show correct balance yet I am penalized! Please help a single mother of two children with a high child care expense understand!

This bank does not run your debit card charges until Monday night at midnight. When you charge things on your Visa debit card, they will go through even though you may not have the money to cover the charges in your account. If you then go on to make numerous small charges--say, for less than $10--and they are also overdrafts, you will be charged $35 for every charge. If you're just short $20 and go on to make 10 charges of $2 or $3, you will be charged $350. When you complain, the agent is allowed to credit back half, or 50%, but that's it. No one can reduce the charges anymore. And they are totally unsympathetic. They will blame you for the overdrafts. This is outright fraud and thievery. This bank was also one of the greatest offenders in the predator lending mortgage crisis and had to settle with the government for billions. It's just a bad bank. In-store, they are all just a bunch of trained seals. They do not respect your privacy and are extremely loud. They will announce your personal business to the entire lobby. It's a fraudulent, predatory bank.

I open a saving account and checking account and they said it will be 25.00 so I gave her my card number. I went to use my card and a 100.00 was gone so I called my card. They said Wells Fargo took the money. So I call Wells Fargo to complain. So were so rude I ask for a supervisor and she was worse. She was telling me that I must have use my card on something else. I said, "No ma'm, Wells Fargo took my money off my card." She didn't wanna listen to me at all. I call back. They hung up on me. So I called my card holder company. They said Wells Fargo took 50.00 and forced 50.00 which total a hundred. I will never do business with Wells Fargo again in my life....

On September 24, 2014, a Wednesday, I initiated a one (1) business day transfer on Wells Fargo (www.wellsfargo.com) in the amount of 4,784.99. On September 29th, I visited my local Wells Fargo Branch located at 710 Polk Ave in Eugene OR 97402. Their phone number is 541-465-5727. I have had nothing but great customer service from this location until lately. I had a good rapport with their previous Branch Manager ** and even with her predecessor **. I have also sat across the desk from **, their district manager, all great to work with.

Wells Fargo plays the game of taking electronic payments, they delaying the application of those payments, then charging a late fee, then declaring you "Late" after making an on-time payment (short of their prior late fee) so... then slapping on a late fee plus interest to the bill.

I was "scammed", this is my fault. Money was deposited in my account, 9/3/2014. This was not a local check but funds were available immediately which is unusual. I cashed a check, 9/5/2014, at the bank. Then, 9/8/2014, a hold was placed on the checks deposited, until 9/17/2014. Now I'm thinking an error was made by an employee, they didn't put a hold on the checks, 9/3/2014. They will never admit to making the error but had a hold been put on those deposits, neither one would have a problem. The bank took my Social Security check in September and my Pension check in October which has put me in a financial bind. Now they are calling asking me to make payments on balance or they will put my name in Early Warnings and I can never open another bank account in 7 years.

I had a misunderstanding with Paypal and Wells Fargo that ended in a $35.00 overdraft fee. I attempted to redeem this fee by calling their customer service line. Upon doing this, I was treated very rudely and even hung up on by the manager Adam. I am now leaving their bank and going to another. Just like when it comes to dating - there are plenty of other fish in the sea.

Has anyone noticed that every time you go into a Wells Fargo now in North Carolina, that the employees of the bank try aggressively to get you to talk to their "Financial Managers" or whatever they are called. They want you to open ANOTHER account because it will "save you this or that". Also, my brother tried to cash a check from my account at a Wells Fargo bank and they would not cash it at the counter. They made him WAIT TO TALK WITH A MANAGER. He said the guy behind the desk asked him who he banked with, if he wanted to consider an account with WF and tried to sell the poor guy on their bank. They could have gotten his fingerprints and his identification information at the counter but again - are like used car salesmen - so aggressive now. They hound the crap out of their customers and even folks that simply want to cash a check on an account drawn on them. I am honestly thinking about leaving them because of their aggressive tactics. What an inconvenient bank. I despise them now.

My name is Lesley **. I recently came into money when my dad died in May. I used this money to move to Michigan & set an account with Wells Fargo, a Bank in Ironwood Mi. I purchased a house & used car. In the meantime I was in the process of paying back a bankruptcy that had been finalized months prior. So I purchased a $35,000.00 cashier's check from Wells Fargo to send to the government bankruptcy trustee. The trustees office lost the check. So I put a stop payment on check. Wells Fargo had me make a personal check out to them for $700.00 for insurance on this lost check. It's been lost for over 2 months. The bank employee had me sign a paper for this insurance. I find out the bank manager has went & notarized this paper without me being present & no witness.

I opened my account prior to Wells Fargo taking over, my experience with the previous bank went well so when the transition was taking place, I just kept everything as is. It wasn't until I started incurring fees (that were not associated with my accounts previously) when my issues started happening. Customer Service is VERY hit and miss. Sometimes you get a rep that is sincerely nice and helpful, other times you receive someone that just wants to pass things along for one of their co-workers to take care of. Main example, if an unauthorized charge comes through on your account today, they may start an investigation and immediately return your money pending investigation but next week if I call with the same issue and same circumstances, there is an interrogation process that makes you feel unwanted as a customer, resulting in a "wait until we conclude our investigation in 10 business days" lecture.

Collection of business loan by taking all personal money. Business line of credit. No connection to wife's relationship to company. Took all money from all accounts and told me "too bad" per Michele Unknown. Would not reveal her name or relationship with "the bank". Told her I have no money to buy food or gas for my car as I relied and trusted on Wells Fargo, as my debit card was refused in the grocery line, with about $60,000 in our personal accounts. Was told again by Michele Unknown and her supervisor, Rob, or Bob. Was never really sure about the supervisor's name.

So within the last couple weeks there were three mobile deposits on my wells Fargo account that clearly do not have my signature on the backs. Someone signed my name so wells Fargo closed my account and won't let me get my direct deposit that came from my place of employment last Friday. Even after the loss, prevention lady on Friday told me I could go get my direct deposit out of my account. They said they are holding it now today. Truly I'm glad they closed my account. They have horrible customer service and don't tell their customers everything. I will never open an account with Wells Fargo again, I will take my business elsewhere. Clearly it's not my signature on the checks and I do not live in Illinois where the checks came from. They can't look up the number that the checks got deposited from. I will write a bad review about them everyday on different sites so everyone can see what they're like.

NO 10 grace period was given to me for months Dec 2011, Jan 2012, Apr 2013, June 2013 resulting in extra late fees & compound interest & destroyed credit reporting. They are reporting me 90 days late in months I didn't even owe them a payment. The detailed payment history Wells Fargo mailed me says on Oct 17 direct payoff 287.24 while my back account shows that payment was 365.79.

Recently we had a modification and seems like it went well. Thank you. Since then I have been trying to get hold of Wells and finally two weeks back called and found out I am not due to a payment till November. And I also paid five hundred some dollars to cover the difference. And all I want was to find out my biweekly authorization is valid. But thru automated I am finding out that I am late for two payments. I took a day off to clear this problem. Today I been calling since 12. Either line get disconnected after 15 or 20 minutes or it says 'we are currently unavailable.' Sent e-mails and the email respond as system unavailable. People are nice when I talk to them but that does not help my situation. .

I went to wells fargo to located in 13700 west kendall miami fl....I had a really bad experience with a teller named **. I was doing a car payment, during the whole transaction she kept talking to her coworker about diet.. She was very rude literally because I was in front of her and she didn't basically noticed me, she just did my payment and ignore me. Besides this I waited a long time in line... The manager there who was a male, don't recall his name, was screaming and making funny jokes. I mean staff here are not very professional. Then I had to wait longer because the teller had a system issue. But she didn't even explain, she was very rude. I ask her how long I had to wait and she was just rude, answering me in a really bad way...somebody do something about this is horrible service.

I was denied service inside the Wells Fargo Bank, by manager Michael **, because he stated I was frowning and making faces. He stated I had an attitude and was making faces so he did not have to allow me to be serviced. He told me I had to go somewhere else because he can deny me service. He was very cocky in confronting me desperately creating a hostile environment in the presence of other customers.

I have been using Wells Fargo for many years with no problems. However in the past 30 days, I had 7 transactions taking out of my savings account. Also 2 transactions taken from another account. The total of these transactions totaled close to $2000.00. There is no possible way anyone could get access to my savings account unless the bank was hacked or Wells Fargo gave out the information. Most of the charges were thru Paypal. I wonder if this has happened to anyone else.

I had just deposited my rent money in my Wells Fargo checking account. 2 days later a bank levy was put on my bank account due to back child support, in which my child is about 19 now. Wells Fargo did not inform me of Levy by mail which is required by law.

I recently had to go to my family to beg for money to cover debt incurred from the city of Denver for the same parking ticket 16 days in a row. After groveling to them for my mistake I received a check to cover my mistake and deposited it in to my Wells Fargo account expecting to take care of my unfortunate circumstance five days later on my days off. Instead Wells Fargo put a TEN day hold on the funds and allowed my account to go negative stating... "There is nothing we can do at this time" and then tried to sell me additional services. Needless to say I will be closing my account with them.

I watch my account every day to make sure I am on top of things. But it's amazing that they take a week to process a transaction, then do them all in the same day and same time to make it almost impossible to avoid an overdraft. Simply WORST BANK EVER!!!

I transacted a cash advance of $3723.97 from my Wells Fargo business credit card on 9/29/2014 and was immediately charged $148.95 in fees. The balance was paid in full on 10/06/2014. Because that amount was not paid off by 10/03/2014 (only 4 days after the advance), on 10/14/2014 I was charged an additional $93.17. I have banked exclusively with Wells Fargo for over 11 years and have overlooked too many issues. This is the final straw! I should have listened to my bookkeeper last year and ditched this abhorrent financial institution. WF has in the 6 figures of my cash at all times. They have the audacity to be this greedy? I wish I had listened and seen the terrible ratings of this bank. Sadly, I have always said good things about WF amid banker errors multiple times. It's only $100, but it's the principle. Credit Union here I come. Thanks WF for giving me this final push!!! I'll see you one last time to get bank checks closing both my personal and business accounts. I am so glad I didn't start a health savings account for my employees with WF. I'm sure there is some fine print somewhere detailing this would happen, so I will take the blame and then my business elsewhere.

From the beginning I've had issues. Whenever I'd try using their website to pay it would lock me out, so I could go in and pay. Always making me call. If you do a payment over the phone there's a fee plus you have to wait for their hours so then you forget. Plus for a year they were charging me for insurance saying I didn't have it but the car dealer faxed it before they'd let me drive away with it. Then my insurance company faxed it 4 times. So then I was in the hole with them for a year, so they make a whole lot of money on me...

Hello my name is Amanda and today I stop in today to Wells Fargo and spoke with Brand **. He was so nice to listen to what I had to say and assist me with calling Danielle **. She wasn't the nicest person to speak to and I was upset and wanted to leave because she didn't really want to hear what I have to say. So I took my business elsewhere and I hope people read this before you speak with Danielle.

Wells Fargo has lost all six copies of both the Durable POA and the DPOA for Finance that I have took to two different branches and handed these documents to the branch managers, faxed these documents to several branches, and mailed these documents as well. Also, I took the letter from my Mom's neurologist, stating she needed to appoint a POA due to having the beginning stages of Alzheimer's Disease. But at that date she was suffering from mild cognitive impairment but was competent to appoint a POA. I'll give you a short version of a very intense deep financial matter that is declining rapidly due to Wells Fargo not recognizing both types of Durable POAs I have in regards to my mother's finances. I am the eldest daughter and I have co-owned a checking acct at WF with my mom for the past ten years.

Sale! Sale! Sale! We don't want you to sale your bank products. We want a bank that welcomes you to come in, a branch with a "happy to see you" smile, not "let's see if I can "Sale" another product! CSRs sell bank products, TELLERs take customer transactions, check balances, sell money orders, and cashier checks. Consumers don't want to be PESTERED to buy more products by a teller, they want a place to secure their monies and spend it however they want or need. No wonder the Corpus Christi district and others can't get customers, and you SHOULD NOT punish the WF employees. PEOPLE NEED JOBS to satisfy bank customers, NOT BEGGARS TO KEEP FROM MEETING STUPID SALES QUOTAS. Make the higher paid supervisors work the fast pace teller lines. They would not like the challenge!! FORWARD THIS TO THE BOARD OF DIRECTORS! CHANGE THE BEGGING POLICIES!!!

I got two Personal Loans from Wells Fargo within the last year. The Loans were $3,000 and $4,000. Within two months I paid them both off. I tried to get another Loan for $3,000 and they denied me. They said my credit rating wasn't high enough. That's funny, I pay all my bills on time and I sometimes even pay my credit cards off totally. What is the difference between now and six months ago? Stay away from Wells Fargo and their Loans. All BS.

My parents wanted to refinance their home to make some repairs to their deck and some updates to their home. They went with Wells Fargo because that is who their current mortgage is with. They owe approx. $90,000 and asked to refinance for $130,000 and they were offered a lower interest rate if choosing to refinance with Wells Fargo. Their credit is excellent and the house appraised for $265,000 as is, through a company Wells Fargo hired. Wells Fargo had them write a check and said it was for the refinance fees and appraisal. Just before closing she received a call telling her they needed her to fix her deck before they gave her the money... She told them she couldn't until she received the money and that was the end of all correspondence from Wells Fargo.

Customer service for credit cards is only available Monday through Friday 8am to 6pm Central Time? Recently I noticed that my credit card had expired and I had not received a new one. If you work someplace that does not allow you to make personal calls during those hours, you are stuck. Because I work during that incredibly narrow customer service window, and am not allowed to make personal calls, I sent an email via their secured messaging center, telling them that I had not received a new card and I was concerned that it could end up in the wrong hands and leave me a victim of identity theft. Their customer service department refuses to cancel that card without speaking to me on the phone. They also refuse to issue me a new card without speaking to me on the phone.

We applied for a HELOC with Wells Fargo in Aurora, CO. We have excellent credit and already had our primary mortgage with them, so we thought everything should go smoothly. Everything did seem to be going well, until it came down to the appraisal. They said we would need to have an appraisal done to verify we had enough equity in our home for the HELOC. A home identical to ours and in our neighborhood had just sold for $100,000 more than what we owned so we were not too concerned.

I made a purchase using my Wells Fargo debit card on Monday. It shows up on my pc which I check daily; next thing you know the transaction is pending and the next day you are charged a 36.00 overdraft fee. They took my daughter's whole paycheck last week and she checks every day. We know when we have money in the bank. I think it's disgraceful what they do.

I live in Raleigh, NC and my landlord has established an account where I can deposit my rent, into this account, which is convenient for both of us. On Saturday, October 4, 2014, I happened to be out of town in Greenville, NC, and I went into the Wells Fargo branch located on Stantonsburg Rd. to make my deposit, because of time constraints I was not able to do so in Raleigh, that Friday. I didn't think that it would have been a problem, since it is still Wells Fargo. Boy, I was wrong. Normally when I make a deposit into this rental account, I would complete the deposit slip with my landlord's name, address and indicate that this is checking account entitled RENTAL. When I would make this transaction in Raleigh, I would have no problem at all, the tellers are more than willing to help. But in Greenville they had a nasty attitude, unprofessional, and uninformed.

Something called " CREDIT DEFENSE", asked for proof of authorization, not heard from them although they did credit my card for $480.00. I was not disclosed terms of credit card, just found out they are charging me 26% APR with interest compounded DAILY!!! I know better than that and would not have accepted that credit card. I cannot afford to use this bank. I will wait for their responses, and when I do not hear from them, I will close all my accounts. Corporate criminals!!

My husbands job has their 401k thru Wells Fargo. Before we went on vacation we had a utility bill to be paid, he is at an age where he can take money out without a penalty. He requested money be Taken out. He was told that a check would be mailed the next day. After 5 days we had not received anything. He called to see when the check was mailed and assured it was mailed the day after he called. After 13 days we called to inquire again to be told in non Concerned voice that "oh it has not been processed but we can process it, however it can take up to ten days before you receive it." After asking for a manager no effort was made to correct their error and expedite the check. It is open enrollment time, their attitude said "close the account and find another bank that could appreciate your business." I have not heard anything positive about this bank.

I am 57 years old and have had an account over 35 years with Wells Fargo. I keep $$$$ in SAVINGS and deposit at least 10K each month. I just found out I am being charged a SERVICE CHARGE of $15 monthly because MY COMPANY does not offer DIRECT DEPOSIT (it used to) and I have no WF credit card or mortgage. Speak with your money I removed every penny and switched to CHASE. Any employee who does not use WELLS FARGO of my company will get a 3% raise effect today.

It appears that WF is an international banking center, but its attitude does not reflect so. I am travelling overseas. After log in the online banking system and paying a few of my bills, the system suddenly log me out and suggest to call the security. The WF security staff by phone gave me no solution other than I have to physically present at the WF office. Appeal to the banking supervisor about my situation gave no results, but rude worse answers. Now, here I am stranded with my unpaid bills and appears my log in from overseas causing troubles. Help.....

I have been a customer of this institute since 2000. My account was accessed Dec 16, 2008 by an employee in one of their branches unknown to me. So they begin withdrawing $19.90 every month. I was originally told that it was part of my car insurance (which made no sense to me). It was explain by a bank employee that sometimes the insurance is broken up into two payments. Still this made no sense, but I said "ok".

I am a dialysis patient and living on disability. Half of my income goes to rent, so I don't really have a lot to get through the month. They keep allowing automatic transactions to go through, even with no money in the account, just to turn around and charge me $35 each time. I don't see why they can't simply decline the transactions automatically. It's like they do this on purpose just to ripoff their customers, particularly the low-income.

Refusing to Replace Cashier's Check [Wells Fargo Issued] - Reported the Cashier' s Check missing on 9/17 and received a copy of the check which was already negotiated from Personal Banker Michelle **. Submitted Affidavit of Check Fraud, notarized and faxed through Civic Center Branch on 9/26. Called Claims Assistance Center on 9/27 and asked if a replacement can be through any branch. Called Civic Center Branch and spoke to Assistant Branch Manager ** and he agreed with what Claims Assistance Center stated so I went to the Branch at that time to do that. When I arrived he took documents to the back, went to the back and said he couldn't verify something and he couldn't replace the check that day but on Monday 9/29.

Wells Fargo foreclosed on my home with a 105,00 fake note that was a cut and paste. A Forensic Mortgage Audit proves fraud. And handwriting expert proves pasted signatures and forgery. Wells Fargo reports to credit reports a made up person created between husband and wife. I the wife am now my husband with placing his SS to my name so now I have 2 identity. NC Dept of Rev. show husband deceased related to mortgage loans 5 accts in one year. They have taken his name or identity and gave it a new identity to pass dirty money.

This afternoon (Sept. 27, 2014) I received an e-mail overdraft notification from Wells Fargo for an account that I knew had money in it. Upon logging into my account, I saw that $800 had been withdrawn, which effectively amounted to every last dime in the account. Panicked, I called Wells Fargo to file a claim. Everyone I spoke to on the phone was extremely pleasant, seemed genuinely concerned with resolving the issue, and informed me that they would investigate and the issue should be resolved within 2 days.

On 7/11/2014 I went to The Wells Fargo Bank in Haddonfield NJ and sat down with Banker James ** (Store 8923) to go over the 1206 Traditional IRA ($23,967.46) that was left to me by my deceased Mother Helen **. The Account she had was ECN **. My ECN is **. James was helping me fill out the Instructions for completing Traditional/Roth IRA Individual Retirement Plan Distribution Election by Beneficiary of Individual IRA Owner Form. He told me at first that I could Contribute the funds to the IRA plan directly. I agreed and he chose Section A, option 3. After this he realized that this was for a Spouse and crossed this out. Then he told me that he thought Option 1 would be the best because I could receive a Lump Sum Distribution and then just put it into The Traditional IRA faster because I had 90 days to re-distribute the money back into the Traditional IRA.

Wells Fargo has a strange policy to get you to overdraft. Yesterday I paid $34.94 to Centurylink. It was reflected on my account yesterday. Today, the charge has vanished? When I checked yesterday online I knew today I would be having to write a check for $80 and I needed to put $2 in my account to avoid future overdraft fees. Today, I logged in online to verify how much I would need to avoid the charge. However, the $34 charge was no longer on my account ledger? I went to the bank at lunchtime & they said they confirmed there was no $34 charge giving me the false impression of more money available than was the case.

I am in a constant state of confusion with their online services. One day I will have money and the next day it will say I was charged X amount of dollars for something I was charged for 2 weeks ago. Then the next day the charge will magically fall off or disappear leading me to believe I have more money than I really have. So naturally, going on a quick glance of the funds I have in my acct and believing they already took the money for charge X - I spend the money. Then I get a lovely $35 overdraft charge! Screw these people. It is the WORST bank ever.

I had opened a secured credit card acct which they said after a year they were going to give me my own credit card but they never did. After a year they told me they couldn't give me a credit card because my score wasn't good enough so I waited another six months - same story so I just cancelled the card. I had a checking acct with them and they never told me they charge fees if I don't use my card. That's bs. They screw you out of your money.

On Sept. 15, 2014 I deposited almost $800.00/check- from an expense account from my employer into my essential checking account with Wells Fargo. I have always deposited these checks-- almost twice a month-- with no issues other than a business day hold. On this particular day, the teller at the window stated there would be a hold because I was overdrawn. I waved and stated "I understood-- a day or two, right???" Not exactly, the day after I deposited my check from my employer, Wells Fargo sends me an alert notification online stating I cannot get my funds from this check until Sept. 24, 2014. That is 9 days from the date of deposit. --- I have checked-- these funds have cleared. Wells Fargo is holding my money hostage.

I've been a Wells Fargo customer for 4 years now. I'm trying to have a good relationship with the bank. But very disappointed, they seem that they do not care or value their customer. Why am I saying that?

If you want feel like a criminal this is a place to go. They ask any deposit you make into your account. Oh yes it is ok for the lead teller to ask you very personal questions as to why, when and how you meet your fiance. Why do you need the money. To ask when was the last time you was with your fiance. And then barb on scam dep telling me she could have me arrested for the scam and that "you don't need your fiance like that." I feel my personal life is none of their business. They treat you like **. I would not recommend any Wells Fargo branch to anyone. One very upset customer.

Just the service, I recommend others like Bank of America. They have never did any wrong and always helped me with anything and everything over the phone without having to go in the bank. WELLS Fargo Cancelled my account for no reason.

I am really extremely frustrated from that claims department, I am trying to be polite. They told me that I should call my merchant, call them back and they will reverse me the overdraft fees they charged me (while I have already an overdraft protection!!). When I called back, they directed me to the customer service (as reversal is not their job!!!!!) and they would be able to reverse me half amount after a lot of negotiation. They caused me a very big loss. I really regret dealing with this bank.

About 4 months ago I opened a personal and business account at WF. From the beginning there were issues. I deposited a large sum from my local bank in closing that account and it took 9 days to clear. I was told to bring a letter from my bank saying it cleared and WF would accept that. That is bizarre. Luckily, I didn't need the money right away. Next, I used their bill pay and was unable to pay from both my business and personal accounts. Called WF online banking and was told-no problem. My account was set up to pay from both. Two months later there was a fee for doing this, paying a business bill from my business account. I went to the local WF and the person there had to call online banking. After 45 minutes I left.

Wells Fargo..... your "internal policies" have a tendency to harm the borrower. I went through a divorce in 2012 and had an FHA loan with Wells. As a part of the divorce, I was required to sell the home which had depreciated due to the market. I offered to take the difference in the loan to value at sale as a new loan. However Wells would have none of that (since there was a government guarantee). From a business perspective.... fine, I can understand that but it was a forced decision to hurt my credit which left me a little sore. The pudding on the cake that has me STILL sore is that their internal policy was that I MUST be 60 days delinquent to perform a short sale (which at this point was my only option). That internal policy is keeping me from qualifying for another loan now two years later even though all payments were timely prior to the short-sale. The big bank mentality which is held tightly by Wells Fargo is such that the borrower must fit into a box regardless. - Bruised

I place an online order with a merchant in March for a computer. 3 months passed and the merchant did not ship my computer after several promises that it would ship "any day now". I filed a charge-back with Wells Fargo. They contacted the merchant and the merchant provided proof that I placed the ordered. Wells Fargo sent me a letter stating that the claim was closed and that they returned the money to the merchant. I went into my local branch and spoke with the manager who told me they only handle consumer fraud when someone uses my card without my approval. I told them that I placed the order but the merchant never shipped the product. Wells Fargo then said "Sorry, that's not our problem, you will have to get a lawyer and sue the merchant". You've gotta be kidding! He just kept quoting company policies and procedures.

Twice my wife attempted to close a very small account and move the minimal funds, under $100, to another account, both of which she was a listed name on. She used a Power of Attorney form to set up the account with her mother, whom is in bad health and unable to make transactions on her own. The first time, the banker asked my Wife for an ID and the Power of Attorney form. We didn't have the POA, so we asked why the form was needed when her identity had been confirmed, her name was on the account, and the POA had been copied when the account was opened. So we returned sometime later as we live hundreds of miles away in another community.

On 07/30/14 I made a deposit of $4000.00 at the drive-through window at the Plano Campbell Rd branch location but Wells Fargo put a hold on the deposit without informing me; the Chase Bank check cleared on 07/30 but Wells Fargo continued the hold for 4 days causing overdrafts of 4 transaction stating insufficient funds as the reason although the check had cleared. On 08/12/14 I deposited $2128.06 at the inside teller window at the Murphy FM 544 branch location and my fund were available in real time. On 09/02/14 I deposited $9290.00 again at the Murphy FM 544 branch location ATM. This also was a check drawn on Chase bank account. I was informed that a hold would be placed on the check for 10 day even though the check cleared Chase bank 09/02/14. This has caused thus far 3 overdrafts even though the funds have be validated and cleared by Chase.

Don't rely on this app to give you an accurate balance! I should've known when I saw the "balance" of my account go up by $60 that I was once again being misinformed. For whatever reason, this happens quite often and just about every time I trust the balance to be true, I overdraw on my account. I thought this was a better way of tracking my finances but it's not. Going back to the traditional way of writing every debit and credit transaction down and keeping track the "old" way. It's unfortunate in this day and age. The bank refuses to look at the flaws of their system and is very unhelpful, to the point that I believe this is being done to purposely cause overdraft fees. Changing banks.

She set up a business acct with credit card machine and my business wasn't ready for one and told me only Wells Fargo would be withdrawing 35.00 a month. I could handle that but once I got the card machine then First Data also was going to withdraw 74.00. I was never told that so the two merchants was draining my checking and savings acct every month. The Wells Fargo lady Faith said she was happy to know that info and now she can make sure all other clients will know and she can do it right for them but for me. I just am out of luck. And have to have bad credit now due to her and by her not knowing what she was doing in her job. Faith should not be working at a bank.

I placed a stop payment on a check 8/20/14 at Wells Fargo's online banking website for which I was charged $31. I stopped payment on the check because the company involved did not complete the job I contracted them to do. The name of the company and amount are clearly written on the stop payment request which was done online. I called the bank that same day and spoke with a gentleman (Michael) on the phone who verified the stop payment was in place and it would be taken care of, that I had nothing to worry about!

My husband had to cash a check at Wells Fargo a few times. Each time he was charged a fee and harassed by the tellers to open an account. He declined. We already had been banking elsewhere for 15 years. He was on his lunch break trying to leave the bank and the teller ran after him to the car where I was. In a rush to get back to work, I ended up staying behind and was forced into opening up a checking & savings account. Three weeks later I was denied ATM use. As it turns out I was put into an opportunity checking account with restrictions and was not aware of it. This I find out after all our direct deposits have been transferred.

Wells Fargo is very unprofessional... I had over $200.00 stolen out of my account from an ATM & they told me that there was nothing they can do. I ask them about the camera on the ATM, they said they don't do that type of investigation. Well, I was disappointed in their action. After that experience, I kept a close eye on my account then notice Wells Fargo's been taking $10.00 every month for 3 years out of my account because I don't have direct deposit... What a ripoff!!!! I been with them for six years... Note to Wells Fargo: If the account not free anymore, it's best to let your client know before taking money out of their account. Wells Fargo is a thief and they do nothing if a thief steal from your account!!! So beware and keep a close eye of your money!!!

When cashing an insurance check, I was treated extremely rudely by the drive-thru tellers on August 23, 2014. Even though we have dealt several times a week with this branch, they demanded a driver's license. Both my husband and myself had signed the back of the check, and we are both signers on our checking account. The discourteous person acting as a teller was the BRANCH MANAGER of the Ozark, Alabama facility. What has happened to Wells Fargo that a person totally lacking in customer service skills would be made a branch manager?

My fiance works and has child support taken out every pay check. I have a joint account with him and a separate account of my own. The other day he had checked on the account and noticed that it was minus $125... That was a shocker because we had not use the account for over a week and knew there was no money in there, until next payday. I did my research, only to find out that child support checked to see if there was money so that they can take it (even though the support comes out of his checks). Well, there was no money in the account and the WELLS FARGO charged us $125 for that. I was so furious that they charged that ridiculous amount for nothing. They keep telling me that there is nothing they can do. It's a legal thing... We are going to close these accounts. I am SICK of the charges and the other rules for having an account. This company does nothing but rip you off and open up accounts that no one needs, while charging you here and there.

Most of the problem lies with the Corporate Wells Fargo. This corporation is soo big that they don't care about the little guy. Us small businesses! They wanted me to keep doing online automatic bill pay. I don't have the luxury of doing this, coz bank balance goes up and down too fast. I wish my mortgage with Wells Fargo was with another bank, coz I am always trying to keep my loan/store mortgage current according to their calendar. I have record of my personal mortgage each month, and they have a different record of what I have paid! This is ALWAYS very frustrating. I am very very dissatisfied with the way they handle the loan situation. I wish Wells Fargo would go away! I hate to deal with Corporate AMERICA!

I started my account with Wachovia in 2002, they were bought out by Wells Fargo. My customer service experience has gone from very good to terrible since the buyout and new Wells Fargo policies have been put into place. I strongly suggest that you go with a more reputable banking facility. I have all conversations recorded involving this recent cut-and-dried matter should anyone be interested in what you will receive as a client by Wells Fargo when you need to count on them.

The WF in Haddon Twp tried to steal my money. I deposited 1,000 dollars into my checking acct and made sure to get a receipt. The $ never appeared in my acct so I called the bank. After various calls and a frustrating in-person visit to the branch (in which they acted like I was bugging them because they said they'd get back to me by phone about the missing money- yeah as if I am going to be patient about this?!) they told me that according to their records I had rec'd the $ in cash. When I checked my receipt, it said "cash received." Who checks their receipts? If you don't, check yours! They said they had to review the videos to see what happened and in the meantime, I just had to wait.

I went with my elderly parents to the Wells Fargo located in Comfort, Texas on 8/13/2014. We brought Wells Fargo a copy of the insurance cancellation notice from State Farm that we had signed requesting the cancellation, because we decided to combine our auto and homeowners policy with same company to save money. We were told by Brenda at the Wells Fargo in Comfort, Texas that they could put a stop for a $31.00 fee but if the insurance company tried to withdraw a different amount other than the usual $110.13 monthly, then Wells Fargo would be obligated to pay the insurance Company. Then my elderly parents would have to go to State Farm and try to get reimbursed from them. I know from personal experience if I tell my Bank Manager to stop payment from a specific Vendor they WILL NOT pay them, period!! I was told it was a Wells Fargo policy to pay vendor since they were given your account number by you. The Bank manager Diana ** offered to waive the $31.00 fee but could not guarantee the stop payment if State Farm tries to withdraw money from account.

I am compelled to write about two situation in the black area. The first located on Columbia Dr... I was called by a employee that work there demanding that I move my money to make more money. I advised him that I was not interested and he continued to harass me over the phone for more than twenty minutes. I called the Manager of that branch and advised him and asked him to contact me as to what he was going to do and have never heard from him. The second branch located on Flat Shoal Rd in Decatur, GA. The manager there has little customer service skills - in fact I was advised by one of his reps to asked him a questions about a two party check that I needed clarification on and he disgraced me in front of the whole office.

Numerous fraud charges placed on my account for months. Called and reported the unauthorized charges to Wells Fargo. No resolution.

A good friend of mine had rented to me for many years. He had passed away at 81 last October and had no will nor deed. I had called a veterans home loan representative in Des Moines, Iowa to learn if I could purchase this house through a short sell. He then looked the file up and had quoted a short sale price to me of $112,000 of which was very reasonable to me. He later denied his offer.

After occupying and paying a mortgage for eighteen years, we unfortunately fell behind in a couple of payments. We sent them a payment the third month and was told that they would not accept the payment and that we were now in foreclosure. We attempted several times to contact them, but there was no response. We hired lawyers from the Mortgage Law Group who were supposed to be our liaison. After several months of producing papers that seemed to always have to be replenished, we became very skeptical of what was going on and so we began trying again to contact Wells Fargo. We never were able to speak with our loan officer or would she return our calls.

My account was $289.32 as of 08/11/14. I checked my account today and had an available balance of $45 and some odd cents. I had written a $200.33 check to cover my Sprint account and a $81.50 check to cover my utility bill. Meaning I had enough to cover my bills. Wells Fargo customer service tries telling me that I was short by .61 cents due to a pending Netflix charge of $8.65 that posted last Thursday! I snapped. It didn't take a detective to see that this bank steals from their customers and do so willing. I demanded my $36 be returned to my account and was denied. I requested the manager's number and was refused.

Today I went to Wells Fargo to cash a check given to me by my sister as a birthday gift. The teller told me there would be a $7.50 charge because I did not have an account and the check was in her business account. When I protested the teller told me I could open an account and not be charged the fee. I actually had thought about opening an account because the bank is near my home. But after paying that fee, not only will I NOT open an account, I will encourage my sister to move her business account.

I used their Atm for the first time and charged a fee that I never agreed to called "inquirer fee" on top of the $3 fee I agreed to. And put my own account into the negative. I met with their manager who I showed my receipt to showing I didn't agree to it. And had a conference call with the manager and my bank. Agreed that it was a mix-up an overdraft in overdraft in overdraft fees that shou.. the manage the manager tried to co with Wells Fargo.

I had some plumbing done over three years ago that was financed through Wells Fargo. I chose the 'no-interest-if-paid-off-by-such-and-such-date' deal. On my last statement, I suddenly noticed that $600 in deferred interest had been applied to my existing balance. I was stunned. I pulled out the previous statement and sure enough, I failed to notice that the expiration date was approaching and I had to pay off the balance.

I open a CD account with Wells Fargo back in April. Now I want to retrieve the funds. They don't want to give me my money and I have proved to them that my account has been funded. The manager harass me treating me like a criminal. I would like to know what to do.

The most unprofessional and incompetent bank in the Western Hemisphere. My credit score is 820 and still can't close on a 100,000 Dollar home loan after three month. This institution has an 11 year record with my previous mortgages. I score a perfect score with them. I truly recommend everyone to stay away from Wells Fargo and shop somewhere else. The home mortgage people in Charlotte, NC are beyond incompetent and make up excuses, while misplacing paperwork for weeks. Thus missing deadlines and invoking the whole process from the beginning. I will personally start a blog "Stay away from Wells Fargo and RUN!!!" I am glad to post my personal phone numbers there and give out free advice how to avoid them. They all should lose their jobs over this. Mark my words - you’re better off with a LOAN SHARK! Channel 9 Investigates is where my journey will start to involve mass media in the Charlotte Market. The same time I will write an op-ed to the New York Times and later at the San Francisco Chronicle.