U.S. Money Reserve Reviews

While the initial discourse with Matt seemed promising, the promises disappeared when I'm guessing the amount of money I was interested in investing was too low for them. I never did get a call back "within 20 minutes" regarding availability of a palladium coin, nor for any other reason. When I told the IRA woman I was not interested in setting up an IRA that seemed to kill their interest. I'm not sure that I would bother to invest anything at this point. Why invest at USMR when they are not interested in investing in me?

I purchased a Ronald Reagan legacy set Two years ago for 18700. I called to due buy back program due to medical issue that has come up. They sent me a document to sign to prove who I am. No fraud involved. I was told would be sent a buy back quote. Within a few days when I did not receive I called. Spoke to a woman in customer service. I believe stated hadn't gotten quote back yet. She set up a time to call me back On Monday at noon. My time to go over quote. Never received call. Have left numerous messages…. Still no call back, quote etc.

I purchase a Reagan Legacy coin set. While I was happy to purchase it I didn’t realize how beautiful the coins would be in person. They were shipped via UPS and the company even made me sign for them so that I knew I was getting my coins and no one would steal them, because you know how things are these days.

They received my coins collection on the 27th of May, process on the 28th, said that I was going to receive payment on 2 June and then changed to 6 June. Emailed Avery ** Customer Relations Administrator with no reply. No payment pending, contacted the bank which stated need the EFT transaction codes, and information to locate where these funds went to. Do not do business with this company. It’s almost $20,000 that they’re holding onto. They make you sign this contract that if we default, they charge us for the coins that we did not submit to the company. However, they give us no additional funds when they do not process the payment as agreed for the reselling of coins back to the company. I have several emails. But this is the last one that I did receive from her.

USMR takes advantage and scams investors. The initial call was suppose to be conference. Never happened. Asked if fees were involved. Told $200/year. Prepaid for 3 years then 4th year told fee went up to $300. No notice given and USMR claimed my son had to pay for last year. Accounting practices are crooked. Purchased gold at $1568 in which statement showed a loss. How can that happen when the value of gold went up to $2918 in 3 years. Tried calling only to be put on hold, hung up on or never called back upon request. There's even a lawyer advertising he'll get your original investment back. DO NOT purchase an IRA. Sales staff are nothing more than high pressure telemarketers lacking customer service.

After viewing the commercial and being dissatisfied with the stock market I called US Money Reserve and spoke with Melody, and after hearing the sales pitch and checking the BBB rating, I felt it was worth a try with gold. I was told not to take the coins to a gold dealer as they would not give what the gold was worth. She told me if I wanted to turn anything in to sell it back to US Money Reserve and at least get your initial price back. I moved ahead with the purchase and when I received the coins, they were as described. I would receive a sales call every two weeks by Tom to consider buying more to keep with the ever increasing gold prices and one time did increase with more coins.

I called them once to get a booklet mailed to me. For a year and a half I have received relentless phone calls even though I told them to stop multiple times and just today they have called again. The harassment from this company is outrageous and I'll be contacting my attorney general office for assistance. Or retain an attorney.

In the process of buying physical gold it was between 2 companies, U.S. Money Reserve and American Hartford Gold. I know now why American Hartford is rated #1 and US Money is rated one star. After call UMR a few times asking my questions Jessica became more and more rude. I invested 40k and I feel asking questions is part of the process, she also gave false information and changed what she said she was providing each time we spoke. I ended up hanging up after several calls and being treated poorly. I suggest staying away from US Money Reserve at all cost. We had use American Hartford who we are extremely pleased with.

I placed an order for some gold coins, then changed my mind a few hours later and called back and canceled the order. The next day they debited my checking account anyway. I called that day and asked that they credit the money back to my account. The representative agreed to take care of it right away but a week and three phone calls later nothing has been done. I was told that I had 24 hours to cancel and that I would not be debited until shipment. When I first contacted them I thought they a reputable company. I no longer think so!

Stevan did call us and explain very logically why the full value of my wife's account was not as printed and that Ms ** had given her a good value but was horrible in explaining. Was assured that this is a legitimate company.