HSBC credit card

I've had their card a short time, under a year and it was finally hacked by someone and used to purchase an airline ticket. Well, the bank simply replaced the card with a new one which I received in about a week then activated it only to find two nights later they rejected (3 times) a purchase I was making? When I got home I found an alert had been issued regarding 'my' attempt to make that prior purchase? I called their security number that was given me in the e-mail but got no response? I finally found their security number (different number than my e-mail), called them which appeared to be on another continent or maybe even, planet? I was then asked a few ID questions and if it was I whom made the attempts to purchase the item at the store I used my card and I told them it was in fact me.

I received a credit card pre approval invitation to open a credit card with this company offering $150 rebate after spending $500. I applied online after calling and reaching a very "challenged person" obviously reading a script and did not understand English or the value of someone's time. Then went on to tell me I was being transferred to someone else but there would be a very long wait. So I declined and applied online. Talk about a zillion questions and very personal info they want and after answering ALL THOSE QUESTIONS, I receive an email saying I have been declined due to my identity could not be confirmed with a number to call. I called the number and got no help or suggestions only a rude woman saying my application had been declined due to unproven identity. Are you kidding me!

I wanted to know my balance transfer amount, I tried to check online and I used the automated system but neither would allow me to view this info. I called the number on the back of the credit card, finally was able to get a live person, they were unable to help me. I got transferred 4 times, waited 40 minutes and received this resolution from the representative "I'm sorry sir, try going online or using our automated services." The entire customer service might as well be automated, they both offer no help!

Listen, I sort of get it. HSBC is a large global entity, and as such I imagine the volume of customer service issues that they have to deal with is humongous. Nevertheless, it's even more imperative that they should have good customer service and have systems in place to deal with all the issues that keep cropping up. In March, my credit card was frauded about a week and a half before I left the country for a two-week business trip. I called them, I asked them to send me a replacement, and they assured me that I would get it within 4-6 business days. They also asked me if they were supposed to send it to an old address in California, and I asked them to send it to my current address in NYC. They made me go through an address change, which was fine, but then as it turns out, the card didn't actually get sent till about a week AFTER I had made the initial call.

I have been a loyal, law-abiding Credit card holder with HSBC for over 11 years. Recently, without informing me they suddenly cancelled my card & did not even bother to inform me. The problem at their end only arose when I planned to claim my Bonus points that had accumulated to nearly 40k. Since I had been regularly also paying an annual fee for my Krisflyer membership, I wanted to convert these points to miles, when lo and behold my card is cancelled. I called them innumerable times, but the customer service Rep knew nothing about it & said someone would contact me.

I had a credit card with HSBC, I paid my bill on time and I have a credit rating of 820 plus. In 2009 they decreased my credit limit. I called several time asking why and no one would actually tell me why. I found out through someone that once worked for HSBC that if a credit card is paid off each month then that account is no good for them because they are not making money off of you. They sold my credit card to Capital One, with the same low credit line. I am going to cancel this card completely... What do I need them for... Nothing at all.

I'm requesting paper statements instead of e-statements so I can monitor my account very well. They claim I have to do it myself by logging into my account online. The problem is that I can't log in because I don't have access to internet. Also they're online banking is the worst. I honestly don't know how they're still in business.

I have applied credit card of HSBC, your person collected my all documents and verified all documents, and I didn't received any call for verification. Now I called up to customer care. They are telling my application has declined, why I don't know. If you don't want to give a card then why you collected my documents and why you had called me for applying.

I have applied for a HSBC Platinum Qantas credit card and first used my credit card on 4th August 2016. HSBC billed me the annual fees on 9 August 2016. On 1 November I contacted HSBC asking why the 60,000 Qantas Points was not credited? They stated my application was entitled for 40,000 Qantas point not 60,000. When I applied for HSBC credit card it was because I read in the internet that a 60,000 Qantas point will be credited to you if you spend $2,500 in three months after the credit card was issued. I have spend more than $10,000 but only realized that they credited 40,000 not 60,000.

I opened a HSBC Credit Card in September to buy my daughter a new laptop since they were offering 0% interest. I paid off the balance of the card and the very next day HSBC cancelled my card without warning. The only reason I paid off the balance was to cover the rest of her college tuition. Had I known they were going to cancel the card, I would not have paid off the balance. I have never had a credit card company cancel a card without notice or reason. I will never open another credit account with this company again.

I've had my HSBC credit card for 5 years now and so far I'm satisfied with their service. They also increased my credit limit recently even if I didn't apply for one and my current employment status with them states that I'm unemployed. They are prompt in alerting me of any unusual spending activity involving my card and their customer service hotline is easy to reach. But based on experience, if you don't pay on time, you'll be haunted by their collection agents day and night.

My HSBC credit card has helped me a lot of times especially during emergencies. It is a very reliable card. It has never let me down. I am happy that I signed up for this card. Their customer service reps are always easy to talk to. They are friendly and are not rude. The wait time is very short - less than 3 mins. I use this card to pay bills, for my monthly donations and, rarely, for shopping. I just hope that they improve on their promos. Other credit cards have very good promos. I hope they focus on this.

I have had a credit card from HSBC about 12 yrs ago. I called to let them know I could not make payments due to I had surgery and couldn't work any longer. I was making small payments for awhile then had to stop. I could not afford it and I told them that. My card had a credit limit of like $300 on it. Now I get a restricted call saying that they will be issuing me a summons to court tomorrow. They will hand deliver it to me at my house. This is the first I heard of it and when I told them that the lady laughed and said, "Oh you didn't get anything?" "Hmm, that's funny," she said. "Oh well just give these people a call and they will help you out and explain why they are suing you."

HSBC is terrible! We have had our credit card scammed twice and it has taken the bank 10 weeks to putting the first scam right. I am not looking forward to this next one. In the meantime we can't use the card because the limit is used by the fraudsters. Shocking service. Unsafe card. Don't touch them.

My husband and I had HSBC credit cards for over 20 years. We paid all our bills each month and had accumulated 1000s of points (which transfer to various flight miles, savings bonds, etc.). OUT OF THE BLUE, our cards were canceled. We called customer service and tried to resolve the issue. They said we had "neglected to send appropriate information". BS. They have never requested any info from us. We had been customers for years and years. We tried calling, we wrote letters, we got no response. If you called, they said write. Our letter was returned... "no such address". We lost $1,000s with this unexplained action. We have never gotten any of our "bonus" money returned to us. What a complete ripoff. After all the years.

Tried to make a payment using credit card online. Got as far as the one-time password, no password forthcoming. Tried 3 times. Called the HSBC folks who blamed the telco!! Bunch of amateurs.

As a new "premier" customer, they gave me a new credit card and said that I'd get $250 cash back or $400 in airline tickets if I spend more than $2,500 in the first three months. I spent the required amount, but they refuse to give me the bonus (in cash or airline ticket). I spent my $2,500 during the three months after I had received the card in the mail, but they say that I needed to have spent the $2,500 during the three months that began immediately after I signed up for the card at the HSBC branch. It took ten days for the card to arrive to me in the mail. How did they expect me to start spending when I hadn't received the card yet?

I'm having an experience now with my HSBC Classic MasterCard, it was really alarming. On May 05, 2015, I was already home with my family then suddenly I received a message on my mobile that there is a Cash Advance made around 11pm in the evening. So I quickly checked my credit card and surprisingly it is in my possession. I was shocked because no one knows my Cash Advance pin, even my wife. So what I did is I immediately called the customer service but it was unavailable. So the next day, I called. As I spoke to one of the customer service and told her about the situation last night, she checked and said, there was attempted cash advance but it did not happen.

Stay away from HSBC. We are Premier members. You need a minimum of 100,000 in your bank account. We constantly get our card blocked due to the fraud department claiming suspicious activity. It was a pain to call but we did it. Finally after the 10 or 12 time, we reached our end. I called them to tell them that I am traveling so please do not put my card on hold. They said they would put a note that I am traveling. The second I leave the state, I get a call from the Fraud department about suspicious activity. It was still pending. I told them it is all legitimate. They said fine. I try and buy something and it doesn't work. Turns out they put a hold on the card? The last thing a consumer needs to worry about is if their card is working when they travel. That was it. When I get back, I am paying off my credit card and removing all accounts associated with it. There is a reason why HSBC doesn't thrive in America.

Talk to 4 people and denied the proper rewards promised when open the account. Hours on the phone w/ customer service, bad connection, bad approach and no solution! Call again and again. The worst credit card customer service!

I have been working overseas for some time now and this is the second time HSBC has blocked my UK account as they say I had mail returned that was delivered to my UK address or so they say. The account was frozen and I only find out when I try to transfer money to pay off my credit card. So now they are winning with interest and charges as I can't pay the card! So I email them via online banking confirming my address, etc. and the account is still frozen as they say I must call them. Now this being the second time they have done this I didn't want to waste time and money on international calls. So I confirm all info via email again. 4 months later still no account access, and interest and charges being added to said credit card.

I have had an HSBC MasterCard for years. During this time, my card gets periodically blocked because of some "suspicious" charge, which may be as arbitrary as buying gas in a different state from which I live. I am never notified in advance; on several business trips my card has been blocked without warning. Unblocking it requires calling their "fraud department", which is basically a call center in India. This is without a doubt the worst company I have ever dealt with.

In 2006 I was offered a credit card with a $200 line of credit, but by the time they took out all the fees it left me with a balance of $59.00 to spend. I made the 1st payment and my balance was still the same. This has been 9 years ago and they have passed it from collection agency to collection agency. Now they say that I owe $595.00. I can't get in touch with them to clear this up. So they keep passing it on to another collection company and keep adding to a $200 balance. In another year I will probably owe more.

HSBC new credit card with 8 months zero percent balance transfer from another credit card. Did not happen and after 5 very long phone calls was eventually told that I had not made such an application! Dishonest organization, do not deal with this company. I am still waiting but hold little hope. Incurred high fees and charges from my original credit company as a result of trusting HSBC. Avoid or cancel your card now.

For more than 3 months I updated my contact information because I traveled away from my country (Egypt). Now I had a dispute with my credit card and every time I contact them they had no idea about my new address. Also they didn't send me a new credit card, and they overall not willing to solve my dispute because no one over the 3 months tell me what is going on with my dispute.

Somebody used my credit card to make online payments to a Dubai government site for AED 2925 at 0215 am, though physically the credit card was in my possession. I went to HSBC for statement so that I could register the complaint in police station. To my surprise HSBC customer service said that they do not have the statement, as it can be generated only after the billing date. I visited the bank again, as the police refused to register the complaint without bank statement. I again had to come back from bank without the statement.

I purchased a Macbook back in November 2012 for $1,100 from Best Buy using their credit card because of the no-interest for 18 months. I paid down my balance every month without any problems and by December on 2013 I had a balance of $200 which I had initiated a payment towards. In December however I also made a purchase of an air purifier for $250. Little did I know that because my new purchase was not on "promotion" my $200 payment went toward that first and not toward the payment on the computer. At this point I set up automatic payments and I did the math and figured my Air purifier would be paid off around September.

HSBC (credit card) probably has the worst service ever. They're like living in year 1920. Try to make a phone call to HSBC. You'll be like entering a labyrinth. It's so confusing. I don't know why people still using them as their choice. My message is please do not use their service.

I Repeat...The HSBC Holdings Credit Card Services Has Now Been Deteriorating For Quite Some Time! I had filed a dispute around June 25th, 2014 for around $50.00 in U.S. Funds because the merchandise that I had bought at the airport in Buenos Aires, Argentina was NOT packed properly and/or broken and up to this date, I have yet to receive a proper response, nor an outcome from their Disputes Department for the Premier Credit Card Customers! Furthermore, when I called up their customer service phone number today, they had NO information available like usual and keep on referring me to the Disputes Department where I had initially filed my complaint in the first place!

Before I leave for vacation, I called HSBC to tell them I would be in Vacation in France, Italy for 15 days and they add a note on my card for avoid blocking. But unfortunately in 15 days, they blocked my card 4 times. My first day in Paris, I need to run on HSBC in Champs Elysee to call them and the fraud people say they see my note but they block the card anyway. I ask them on the phone to not block since I am in France, they say all right. They block the card anyway on time after on purchase for $12 in store, and it was on weekend so I need to find the way to call them. They say in 2 minutes, my card will work but they didn't unlock and need to call them again the next day and they say they forget to reset the card, then they block the card after hotel charge again.