ClearOne Advantage Reviews

She done a good job. Very satisfied with her. She explained everything very well. She is a very good person. I like talking to her. She is very good at what she does at her job.

It’s been great. Thank you… I can see the light at the end of the tunnel. Pretty soon I will be debt-free. Thank you. I will recommend to my friends and family. Thank you again!!!

My experience with Vanessa was pleasant; she was kind in informing me about the changes regarding the creditor, explaining the reasons why—as I understood it—these changes would *not* affect me in the future.

Horrible - do not use them! They took my money & lied to me about negotiating with creditors. Luckily I cancelled my contract before they got too much from me while destroying my credit rating. No idea why they have so many 5 star reviews but if you read carefully you see that many of these are about the initial intake with the company which is when they make promises that don't pan out. STAY AWAY!!

I was threatened when I pulled out of the program by their attorney. At first she told me she worked for one of the creditors I was paying, then the last phone call she informed me that she worked for ClearOne. Totally lied from day one. She made rude comments pertaining to my spending and not being able to pay my debts. I enrolled for help not criticism. They kept asking for more funds that I didn't have. Gave them over $250.00 a month for 4 years and ONLY $36.00 a month went to the creditors. The rest were fees! Over 4 years of payments and hardly making a dent with the creditors, I asked for a breakdown of payments. When I received breakdown, I pulled out. Very rude and unprofessional attitude. Threatened to make my life "hell". I sent the a cease and desist email to stop the threats.

Lisa ** was so much help. She explained everything so well and made me feel at ease with my debt situation. I’m pretty confident moving forward with her and clear one. She broke down all of the plan more than once and explained how much I would be paying which is really a drastic amount without any help. The explanation how she would contact debt collectors and banks was also very helpful.

Intial contact was friendly, very welcoming. An absolute bait-and-switch. Cancellation was mainly due to slow response times to inquiries and charging settlement fees in addition to the agreed upon monthly deposit, making payment into the program more of a hindrance than a "relief" during a time of limited income to begin with. After cancellation, now owe $4k+ for a "settlement success" fee. The settlement was for about 0.5% of the total balance. This doesn't even feel like it was even worth the time and is extremely unfair; beware! Recommend Freedom Debt Relief as the amount deposited monthly actually goes into an account that goes towards paying the settlement fees (FDR's paycheck) and the actual settlements, not requiring additional funds to be deposited.

Communication has been scarce and when I do manage to get someone they either reply late to the online message or do not understand what I am needing therefore did not make the appropriate change needed in time. And now I am receiving a text message about how I missed a payment which was communicated about. Customer service does not help and are very hard to understand as well.

DO NOT DO BUSINESS WITH THIS COMPANY. In two months they took over $1200 dollars from me and only paid $265 towards my debt. I have attached the details of all the money they took. I was told their fees would be taken after my accounts were SETTLED, not an agreement. I still have my debts and they have scammed and taken my money. The supervisor by the name of Michelle contacted me after I left a review to tell me if I would have taken my money out of my account before I canceled I would have received it back. But since I canceled it they took it and paid towards more fees. This place is a scam. I am a mother trying to improve my situation and this company made it worse!! Learn from my mistake and do it yourself.

Terrible company to work with, was on hold for hours today 12/02/2025, got hung up on multiple times, had to call back on hold again. They included another account that I didn’t authorize, so that account was closed. They denied it was them said I needed to contact creditors. Waste of time, but they did say that I could add money into my account if I wanted. WASTE OF TIME AND MONEY, DO NOT DONATE TO THEM.

Customer service is like talking to a 3rd grader. Trying to login using the codes sent to your email address is hit and miss. And try finishing this experience rating when they ask for a receipt! WHAT?

My first settlement with one of my creditors under ClearOne’s program was exactly what I had expected when I joined: time was given to me to get money into my account, I was offered a settlement of 60% of the debt and was able to pay it off within 6-7 months. Unfortunately after this things went downhill. I received a text about another settlement offer but when I called to inquire, I was told this must have been a mistake because I did not have sufficient funds in my escrow. Later I learned that one of my creditors had very quickly turned two of my accounts over to a law firm, and the “competitive” offer both had for me was 80% of the debt. I had two different representatives working with me trying to get me to put “a little more funds” into my account.

I've been using ClearOne for 9 months. I didn't realize when I signed up that the only way to get any kind of settlement offered is to increase what I'm paying in. That was not made clear when I was sold on the idea of signing up. Secondly, in the 9 months I've been involved, I've never been able to log into the company's convenient portal consistently. Third, I've gotten calls on more than one occasion where the person's information was wrong in some consequential way. Like creditors that did not exist suddenly appeared in the system looking for settlements. Or my automatic draft almost doubling in size without my authorization. There seems to be too many moving parts for them to handle and it all makes me concerned about the decision I made to go with them.

When I use the e-mail method to communicate with Clear One, the representatives take the time to do a lengthy response to address all the issues. They make me feel like they understand my sense of urgency. Very informative. They seem to take a real interest in my case.

Update: Funny enough, I looked at my email and Google review this morning and still haven’t seen any response or acknowledgment that my comment or email was even looked at. What’s interesting is that I did notice you took the time to respond to other people’s comments just two hours ago. So, I know you saw mine. Very interesting. ZERO Stars if I could.

We have been very happy with ClearOne. We recommend this company to help people. Awesome to work with people. The people are very understanding. Do what it takes to have them create a great terrific result that provide every thing you need to accomplish your results.

I recently spoke with Claire on how long my program is going to be before I ended it. With her help we came to the conclusion that I can end it in October with the monthly payments I’ve been putting in. We sent multiple emails back and forth to come up with calculations for this and she was super helpful in all of it.

I had to call your company to tell you that my contract has been paid in full and to Stop withholding any more payments from my Auto Pay. During that call I had to tell you to make the Final payment to Capital One. Then, I had to follow up again to find out when I would receive my overpayment. I was told that you were waiting for the final payment check had to clear, since the first check Bounced. I should not have been to one telling you how to do your job!

ClearOne was very helpful. Going into this program I had a lot of questions. They were very patient and explained everything to me. We were told what to expect when settling debt and upping your draft to cover certain settlements. We were able to graduate from the program early. Thank you ClearOne.

Satisfied with the results of my conversation with their management team.