ClearOne Advantage Reviews

I can't say how much Yessika helped me.. I recently was faced with a complete upheaval of my life.. My partner of 14 years filed for divorce out of the blue... I had to quickly change everything about my life and was extremely upset, her kindness and warmth and understanding was everything I needed!! She was more than patient and assured me all the way through that help was available!!! I can't thank her enough and feel like I have a new lease on life now that I see relief ahead..Thank you ClearOne for hiring great people like Yessika...

I’ll start by stating Latavea is a treasure and you should do everything in your power to keep her happy and make sure she never leaves you. All my issues are with your program. If not for Latavea, I would not have enrolled. I realize these issues are industry-wide, I have rejected dealing other firms with higher customer ratings than you. It is bad business not to give customers adequate time to review the lengthy and convoluted signing papers. Even when signing, the document skipped directly to required signatory spots so that I had to scroll back to read what you are asking me to sign.

I was overwhelmed and distraught by my debt, but Israel ** explained your program to me and gave me the relief I needed. He walked me through every step and made sure I understood and was comfortable with my decision. He was thorough, courteous and a pleasure to work with. He is an asset to your company.

I was really impressed with the way Matthew handled me because I’m real skeptical. He was really patient. Walked me through every step, I contacted two other companies and ended up calling Matthew back. Because he took the time to explain every single thing in detail to me and my wife. I ended up calling him back. He talked me through everything that I was tripping on. I felt extremely comfortable given him my personal information and I didn’t with the other two companies that I contacted. I appreciate it a lot for someone to talk me through something to the point to where I can understand it. Thank you matthew.

I had the pleasure of speaking to Malcolm **. Malcolm was very helpful and knowledgeable. As far as my options, he helped me through all the steps of the difficulty of trying to get loans. He made different suggestions and was very helpful and understanding. It was easy to inquire information from him. Malcolm was very personable and courteous and sensitive to my needs and issues, he is a person that I will definitely deal with again if I have to pursue anything further with the ClearOne Advantage. Malcolm is definitely a great addition to your company. Thank you, Yolanda **.

Customer service is like talking to a 3rd grader. Trying to login using the codes sent to your email address is hit and miss. And try finishing this experience rating when they ask for a receipt! WHAT?

My first settlement with one of my creditors under ClearOne’s program was exactly what I had expected when I joined: time was given to me to get money into my account, I was offered a settlement of 60% of the debt and was able to pay it off within 6-7 months. Unfortunately after this things went downhill. I received a text about another settlement offer but when I called to inquire, I was told this must have been a mistake because I did not have sufficient funds in my escrow. Later I learned that one of my creditors had very quickly turned two of my accounts over to a law firm, and the “competitive” offer both had for me was 80% of the debt. I had two different representatives working with me trying to get me to put “a little more funds” into my account.

I've been using ClearOne for 9 months. I didn't realize when I signed up that the only way to get any kind of settlement offered is to increase what I'm paying in. That was not made clear when I was sold on the idea of signing up. Secondly, in the 9 months I've been involved, I've never been able to log into the company's convenient portal consistently. Third, I've gotten calls on more than one occasion where the person's information was wrong in some consequential way. Like creditors that did not exist suddenly appeared in the system looking for settlements. Or my automatic draft almost doubling in size without my authorization. There seems to be too many moving parts for them to handle and it all makes me concerned about the decision I made to go with them.

When I use the e-mail method to communicate with Clear One, the representatives take the time to do a lengthy response to address all the issues. They make me feel like they understand my sense of urgency. Very informative. They seem to take a real interest in my case.

Update: Funny enough, I looked at my email and Google review this morning and still haven’t seen any response or acknowledgment that my comment or email was even looked at. What’s interesting is that I did notice you took the time to respond to other people’s comments just two hours ago. So, I know you saw mine. Very interesting. ZERO Stars if I could.