Capital One Mortgage Reviews

I am a person with excellent credit and qualified for any refinancing at any banks. Capital One promised me very well at the beginning it would just take 45 days or less to close the deal. However, now it is 90 days now and it is still not sure. They missed the first closing day at 45 days' deadline and now they are going to miss the 2nd closing day at 90 days' deadline. I am not sure how long it would take now. Every time they requested any doc., I submitted immediately. I don't know how inefficient they could be. Now if I choose to back out, they threatened to charge me $450.00. Absolutely avoid them, especially those at Plano, Texas if you want to save yourself a lot of pain.

It has been well over a week. We want nothing more to do with this company. I plan to withdraw all other accounts from them as well. Hopefully it is just the mortgage side of their business that is so horrendous. I regret not having read reviews on this website before applying to refinance with them. They wasted nearly 2 months of our energy and caused a huge amount of stress. Whatever you do, stay far away from Capital One Mortgage!!!

Meanwhile we went through the whole process and moved to South Carolina from NJ once we got the loan commitment since title, appraisal and inspection were completed and approved. At thought point the loan is a done deal unless borrower loses job or passes away. I have now had to pay rent in South Carolina and mortgage in NJ since mid-June because of this mess up from Capital One and we got was a sorry. We had to put house back on market and had to take an offer $40k less to get rid of the house before we go through all our savings.

The house appraised for over $25k since when we bought it in 2013 and now we are taking a major loss because of the incompetence of Capital One. This has caused undue stress for me, my wife and my son who is 2 years old. Mortgage 101 if you see a borrower provide pay stubs that do not even come close on what was stated on the initial pre-approval the loan stops there before you even provide an approval,in which this was never done. This borrower never even qualified for a loan to buy my house. Please do not use Capital One in any form when applying for a mortgage. They are awful.

Two weeks later I finally went on their LoanHub website where you submit documents to find that I had been issued a "denial package". Nowhere was it clear why I would have been denied, as I had already been told that I was approved. I tried to reach three different contacts who I had previously spoken with to request more details about what had happened. All ignored my calls and emails. To this day I have never heard back from Capital One and really am not sure what happened. What I am sure of is that I'm glad that I didn't move forward with the loan. They dropped me like a bad date and didn't even offer an explanation. I have since canceled at least six credit cards which I had with them and refinanced my auto loan with another lender as well. I want nothing to do with them ever again.

I asked for a copy of the recordings of our phone conversations, they said no, those are 'privileged.' Customer service is legalistic and hapless from the bottom up, wasted hours of my time, and just kept blaming CoreLogic, but would not provide me with any means to contact CoreLogic. I also asked to be exempt from escrow, as I only owe about $110K on a 300K house (the original loan was for about 150K. They said no because I haven’t had the account for a full year, never mind the 800 credit score, less than 50% LTV, and 100K income… I went with these guys because they were cheap, and it has cost me more time and stress than it saved me in $.

Our loan was turned down because it was "not typical to the area" they said. We were fine with it. We are in the process of making the changes to our home and planned on coming back to them. Here in North Dakota we have abstracts instead of titles. Went to get our abstract back so we could have for our add on. The abstract company is holding it because CAPITAL ONE OWES $575 to them (not us, truly, in their name, not ours). Tried to contact them, they said, "NO WAY. SHOULD THERE BE ANY FEES, LET US GET BACK TO YOU". No contact whatsoever, days & weeks have gone by.

I have called several times a day, every number I can find. They dropped us like a bad date! We are completely in shock. We will be canceling our cards and other loan. Been with them for years (credit card and personal loan side). We are done with them. Now we will have to pay the money to get our abstract back. It's crazy! I cannot stress enough that this is not good business behavior. Had I seen this site first WE WOULD NEVER HAD GOTTEN INVOLVED WITH THESE PEOPLE! Loan officer was Timothy ** and team was 7. Just been unbelievable! Just flat out right lied.

Our first mistake was to believe the website lie that we were APPROVED. While I totally understood loan documents were needed, I felt they really went overboard but did give them our tax returns and many other documents. At some point we were asked what we planned to do with the money. I clearly stated it was to buy a motorhome and may also pay some debts.

Six weeks later, we move within a week of closing and SUDDENLY I am asked for credit card and auto loan statements and told the underwriter is requiring us to use the home equity money to pay off these debts. This was not a debt reduction loan and Capital One does not get to tell us how to manage our debts. The last thing we want is to take debts we will pay off in 3 years, and have no issue with being able to pay, and turn them into a 20 year mortgage with Capital One. Idiots idiots. To think I wasted 6 weeks of my time.

This, btw, after I submitted ALL their required paperwork, in addition to them putting me through the wringer to get some meaningless sign-off from a condo association of my other property. I tried calling their customer service several times but they were worthless. The only thing they offered is to put me through to the loan dept i.e. the same bunch of idiots who did such a "stellar" job in the first place. All I can say is STAY AWAY! I worked on a bunch of loans and refi's over the years, and can confidently say that this was hands-down THE WORST experience I had.

The new account was opened and I was told to keep my card - it would be transferable to the new account. It was nearly 2 months later I received a certified letter from Capital One stating the account I was making my payments from could not be found (Capital One could not see Capital One accounts). I went to the branch location where the mistake was made. The branch manager found the problem but did not offer an apology or any assistance on what to do next. The following month, on a three way call with the mortgage department as well as the regular account departments, they still tried to draft payment from a "CLOSED" account.

Here I am now 9 months after finding the problem. I have made repeated calls to what feels like "everyone" at Capital One... my problem still exists. I have filled out countless packets and sent back to ask for assistance in modifying or something... no response. I have spoken all the way up to the President's Office and got no assistance. Now because of being in the rears for 2 months before the mistake was even found, I'm the only one trying to clean up the mess!!! Capital One is going to great lengths NOT to help me. All I have been requesting is to modify the remainder of this loan so it will stop affecting my credit and I WILL NOT LOSE MY HOME in the PROCESS!!

I even got the manager involved which sped the process along, but it was too late. Their underwriters are incompetent to the max degree. I would NEVER suggest anyone to use this company. I had 3 diff closing dates and they met NONE of the deadlines. Day before my closing date Mike ** said I needed extra funds to bring to closing, I literally was rushing and crying while driving to the ATM to get them the deposit slip and bank statements (they always wanted my bank statements) just to find out that it was not needed! Mike ** and Lacea ** in Plano, TX ruined my livelihood. I cannot express the regret I have for dealing with them. They even went as far as requesting my children's info.

Since I didn't have the luxury of spending hours with them, my wife had to call them several times to point out where to find the document and which emails should be checked to get the documents and then the guy says 'now I see them'. I would have sent over 1000 pages of documents by now. Finally, everyone there went on vacation, leaving to another guy to cover, who also went on vacation! Their underwriter were inexperienced and didn't know much about documents, or they didn't have patience to review my tax returns properly. At one point they mentioned that one of my condo returns in 2013 was showing negative balance.

I pointed that we are in 2016 and they should look at the recent income. He was not ready to listen to me. They informed my realtor about my mortgage being rejected but did not send me any written letter to me. Luckily, I was able to pay the amount for the house myself; otherwise it would have been a big moral and psychological disaster at home. NO MORE CAPITAL ONE MORTGAGE.

On the day of my closing, their end hadn't been completed yet. To make things worse, my loan officer took the day off. I phoned and emailed his supervisor to see if he could assign someone else to assist me. Closing on that day was imperative since I'd already scheduled movers for the following day. The supervisor never responded, but someone did contact me and handled their end. Even then, their figures were wrong and I had to obtain another certified check before closing could be completed. Do yourself a favor and find another lender, no matter how low their interest rates may be.

Zeena told us we would only need 6 months of assets to show in the bank to close the loan and that their policy for debt to income ratio was at 45% (ours came in at 43%), and she also mentioned that she requested a "waiver" for the assets and would notify us once that was completed. From that point on, we were assigned a Loan Specialist named Erica ** on Team 7, who was to be our interface to providing whatever their underwriters needed and close our loan. Things were good, we were told no issues were flagged, an appraisal was ordered and a closing date was set for late December 2015. The appraisal came in where we expected, once again we were told all good. At this point communication started to become sparse and information exchange became almost nil. Phone calls were never returned, emails would take over a week for a response.

Their LoanHub system kept showing odd messages from Erica stating our loan wasn't approved at the amount requested and that we needed an exorbitant amount of assets required. When we finally did get responses, Erica said she never send us any messages in the LoanHub system and to ignore it. Zeena told us that LoanHub had issues and that we should ignore everything we saw in it, and that she was still pursuing the asset waiver approval. All of our inquiries to Zeena from this point on had no response, we were totally ignored. Erica also reached out to Zeena a few times for the waiver approval update, and even she received no response. At this point it is now the beginning of December, their LoanHub system still showed us closing the week before Christmas, and we were getting no updates or responses from Zeena or Erica.

On December 8, 2015, I checked LoanHub and it said "sorry, your loan is declined due to issues outlined" in the document they attached, which said we were declined because our debt to income ratio was over their limit, and that we could not show enough assets required. When I reached out to Erica for an explanation and to understand why, no response whatsoever. I am sure she and Zeena both knew I was declined before I received that note, but I was not given the professional courtesy of being told by them during my inquiries of where we stood. Of course, being very upset by this I reached out to both Zeena's manager (Steven **) and Erica's manager (Dennis **).

Steven did reply and said we were declined because we were over their debt to income ratio of 42% (remember, we are at 43% and Zeena said their line was 45%), and that we could not show the required 12 months of assets in our bank (Zeena said we only needed 6 months and that she was getting a waiver). Steven said we could move this loan forward if we showed 12 months of assets. I responded back explaining all of the above on December 9, and left him two voice mails and sent two emails, and as of today, December 14, still no response. Bottom line with Capital One, if they would have told us from the beginning we needed 12 months of assets, we could have cashed that out and put it into the bank. If they would have told us we needed to be at 42% instead of under 45% debt to income, we could have paid off some debt to correct that.

To bring a customer this close to closing with all of the expectations to close and with no red flags in sight, and then stop communication for two weeks prior to closing and then just leave us a note in an online system saying we were declined, instead of talking like human beings and giving us the courtesy to correct any issues, is just plain UNPROFESSIONAL!!! DO NOT USE THIS UNPROFESSIONAL COMPANY WITH IT'S UNTRAINED EMPLOYEES. They obviously do not care and are just looking to make money and move on!!! I will never use any of their services or products again, they just lost a lifetime customer, and they probably don't care!! I wish I would have read all of these bad reviews about them before we started the process, it would have saved us a lot of time, headaches, money and having to start all over again with someone else. Do yourself a favor and go with someone else so you do not experience what we did.

One of their loan officer called me and said if I can show more income they can still do the loan. I then put my daughter on the loan which is an extra $100K to the income. The man said "that will work", and all he needs is two years of W2 from my daughter, and it will work. At that time they asked me for a credit card to show proof of my identity. I of course put one up. However, the Team 7 paper pushers want more documents which I cannot provide including such small thing as providing a 12 month worth of Amex statement. I told the man that I was issued this card less than a month and the balance is 0 and that I can send in one statement only. He said "that's not going to work, it has to be 12 month".

Anyway, after this they wanted more documents from my business which I do not have. I told them I cannot get them the paper. I provided them my 1040 to show income, but he said "it has to with the balance sheets and everything". Told them from the beginning I do not have those paperwork as I only filed what is required by the law. Anyway to make a long story short, it's documents after documents. After you provided one thing there is another coming and each time it pushes it closer to the closing date.

So My advice to you is that, stay the hell away from these people, unless you have a lot of money to throw away and time is not a problem. By the way my credit score is 700 and my daughter is 795, so you know never late once on my existing loan, so with that in mind. This ** are the worst and scum of the earth. I have been through 2 teams and 4 month dealing with these morons. Very unprofessional dealing. If you see Loan Specialist ** or anyone mentions Capital One home loan stay away. And did I say, my credit score dropped from 700 to 630 after they finished with me?

I emailed the seller asking about a delivery date and I received a long auto response email back which didn't answer any of my questions! The email went on and on about how shipments actually take longer to process and ship out and even longer to actually arrive than what is listed on the website which is ridiculous!!! And that's false advertisement! We ordered this textbook from your website based on the fact that my student would receive it by the time she started classes. After exchanging emails back and forth with a Pam and a Tracy they were able to give me a tracking number which was too many digits long and when asked for the correct tracking number I received a standard auto-reply response.

I was also notified that the order actually shipped on Monday 8/17/15 and would be delivered sometime between 8/21/15 and 9/4/15. Considering my student started classes yesterday, I'm EXTREMELY upset and dissatisfied with your services. We ordered all of her textbooks for this semester online and everything came in on time as promised by the websites EXCEPT YOURS. Shame on you for conducting business in such a fraudulent manner and enlisting suppliers that don't deliver as promised. If the book does not arrive by 9/4/15 or if is in poor condition when it arrives we will be expecting a FULL refund.

It's also interesting that there are no phone numbers listed on your website or on the seller so it would seem you're in the business of having poor quality service and not listing a phone number (other than your automated response phone number which suggests the caller sends an email or contacts the seller directly, what a joke!) is a good way to avoid upset customers who have been lied to by your website and duped by your sellers. SHAME ON YOU!!!

The unethical and unprofessional treatment by Capital One made me physically ill! AND no one will take responsibility at Capital One for sending us the letter of approval NOR has anyone, even the agent we were working with, apologized for such unprofessional and unethical treatment. Do not use Capital One to get a Home Loan!!! I would give minus stars if I could!

After 2 1/2 weeks of submitting all of my documents, 2 years of tax returns, assets, AND paying for appraisal documents, I was declined the loan due to the fact that I have only been with my present employer for less than 2 years. It seems to me that the loan originator at Capital One should have known that they require 2 years on your present job since she is trying to sell the loans? Completely fraudulent and trying to push a sale. I have spoke with 2 other banks since, and they both told me that the new Fannie Mae & Freddie Mac federal requirements include 2 years on the present job. A complete waste of my time. And now I am scrambling to get the cash to pay for the condo.

Even the lawyer himself said that that was a bizarre request which no one else ever got. In the end, the closing costs came out to nearly twice what was in their "good faith estimate." To top it off, a week after I finally finished this ordeal, someone from Capital One had the unbelievable gall to interrupt me in the middle of my work to ask what I thought of their service. Boy, did I let her know what I thought! She won't forget that for a long time. Bottom line, don't let Capital One's seemingly low rates fool you. The loan processing division is incompetent, irresponsible, and probably in violation of the truth in lending laws. They do not deserve to stay in business.

A month later, the bank account I had originally only been on to help my Mom come to find out was over-drafted and I was contacted. They informed me it was Capital One Home Equity. There was no money in the account due to bills being paid during her sickness. I called them and they told me that since I was not on the account, they wouldn't talk to me. Also said they would continue taking money out of the account. Didn't matter that my mother was dead. Because my name is on the bank account which I also sent a death certificate to, I am now responsible for the overdraft amount. Please do not use them. Just don't.

Here is where it got bad. 3/10: received a detailed email breaking down the loan amount, escrow payment, and monthly amount owed. 3/13: (1) Received the settlement statement showing us bringing money to the table which was never discussed. (2) The numbers on the settlement statement matched what loan specialist provided (except for us bringing money to closing) specifically the monthly mortgage amount. It took 3 days to sort out the first issue, which there was no explanation just different docs were sent showing magically no money that needed to be brought at closing. 3/17: We go to sign the closing papers, the monthly mortgage amount differed from what the loan specialist and the hub statement stated. We called CapOne and no one responded. We sent emails no one responded. We had to send the notary away.

3/18: We didn't hear from CapOne so we reached out. You think we would be a priority since we were suppose to close the night before. Couldn't reach our loan specialist but got a hold of the initial loan officer who couldn't answer our questions and had to get back to us, which took three days. This ended in a heated conference call. He couldn't explain the discrepancy in the monthly mortgage amount. He ended the conversation in more or less words by stating the increased mortgage payment is not changing - there is nothing that can be done. We just wanted a truthful explanation - which was never given. 3/23: Desperate to just put this behind us and move on we closed. Right after closing we sent an email demanding phone numbers and contact information for upper manager of the loan officer and loan specialist. WE still have not heard from them.

I am in customer service, and I would never treat any of my customers the way we were treated. We felt the information was misrepresented to us, we felt that the loan officer was condescending and patronized us for questioning the process and demanding answers. The loan specialist reached out only after I reached out first and he has never even apologized to us. I would STRONGLY encourage anyone looking to refi with this company to reconsider.

Anyway, to cut the chase, the reason for this is to warn you about a mortgage company that I now consider to be disreputable. We have a 5/1 mortgage on our home on Long Cove Court, so we decided to apply for a loan with them on our new home in Jamestown. We applied for a great 15 year fixed rate loan at 3.00% interest, at -.125% points. What a deal!

Everything was going swimmingly though our home inspection. The sellers graciously agreed to fix a few minor problems, and Capital One Mortgage seemed to be doing their part. Then, the first sign of trouble started. On April 20, I received a voice mail from my Loan Officer, **. I returned his call, but played phone tag with him until 2 days later.

** said that the underwriter did not believe that we were going to occupy the house in Jamestown as a primary residence. He asked me to write a letter stating that we would indeed be occupying the home, and I did so. I assumed the issue was resolved. On Thursday, April 30, I went to the Capital One web site to check the status of our loan. I came across a revised "Good Faith Estimate" (quotes for dramatic effect), which showed that the terms of our loan had been revised, and that we would be required to bring an additional $6150.83 to closing, since the loan would now be considered as an investment loan.

I immediately called my loan officer, **, who offered to escalate the issue to his manager, **. I was told that the reason for the change in loan status was that many people "game the system", and red flags were raised. In Capital One's defense, I can understand their trepidation, since we own rental properties in Florida. However, this was all fully disclosed, and documented, at the beginning of the loan process. In my conversation with **, I explained our situation, and felt reasonably confident that he would be able to plead my case to the Underwriting Department. I was wrong. He said that their decision would stand.

Not a problem, Capital One. We can obtain a loan with my reasonable personal (Community One Bank) or business (First Citizens) bank, albeit, at a slightly higher rate (but still MUCH lower than the investment rate offered by Capital One). Or, we can scrape up every coin from under our couch cushions to pay for the house. We will likely choose the latter option, and eat Ramen noodles until our house sells and we can pay off our mortgage, with, YES, wait for it...Capital One. Can you believe that our current mortgage holder would stick it to us like this? Yeah, I thought so.

Anyway...sorry for the long explanation, but this is the first in a series of emails with photo documentation that will prove to Capital One (copied on the email), that we are INDEED moving from Adams Farm to Jamestown, and that this is not a brazen attempt to secure a low cost loan on a rental property. The attached photo shows ** painting our house to get it ready to sell. I suppose Capital One thinks we have nothing better to do on a beautiful Saturday afternoon. If there is one thing I hold sacred, it is my integrity. If someone (or some company), is going to question it, I will not let that question go unanswered! Thank you all for your support.

Anyway, to make a long story short, the deadline of March 31st came and went and where my 3.5% rate was included in the first two GFE'S, now I get one on April 2nd charging me $780 to keep the 3.5% interest rate and 3 days later I get one raising it to $909 to keep the interest rate. This is a complete scam! And in the last GFE a cover letter saying that it would only cost me the $450 charge to my credit card to cancel my application after I did all this work trying to get this done and paying $250 to the Title company for subordination processing fee out of my own pocket. It looks like I am going to have to contact the CFPB on this matter and maybe a lawyer because this should be illegal! This is nothing but a scam! The way I see it they owe me $250 and I should not be charged the $450!!! If you know what is good for you, please stay away from Capital ONE!!!

Then, after contacting them, my attempt to refi/renew was declined due to being delinquent on the account. Subsequently, they reported the delinquency to the credit bureaus which lowered my score to the point where I could not be granted credit by any other lender. There must be protection to consumers for this type of bad business and unfair reporting to credit bureaus. Until this, I had good credit, paid on time, even made double payments when possible. This is unfair banking practice at its best! I am now being forced into a possible foreclosure/bankruptcy and face years of financial stress and upheaval. This is so wrong! I will be seeking legal action and seek anyone else who Capital One is doing this to.

From the very first, it was an exercise in frustration. Deborah took an immediate dislike to me, or perhaps this is her constant demeanor. In any event, she should never be in a position that interacts with the public. She was rude, condescending and impatient. She also mislead me in nearly every step of the way. My initial contact with her was in March or April. It took until July to get an approval letter. The city grant had a drop dead date of 7/30 to get the package in, and I believe Deborah and Alisha in underwriting did everything they could to sabotage my making that deadline. We did make it, no thanks to them, by 4 pm on 7/30. And that was just the beginning of the outrageous hoops I had to jump in order to get a very small loan from Cap One.

Their demands increased, as they continued to ignore my regular requests for information. Dealing with the City of New Orleans was a breeze compared to dealing with Cap One. That's unheard of. I won't bore with details of every ridiculous and contradictory demand made. You'd think I was exaggerating anyway. But I will include these tidbits: At the 11th hour - 1 week before closing, and when everyone at Cap One was aware I was out of town, Alisha in underwriting demanded I get a letter from my former landlord confirming I paid rent. Now, they already had a copy of my canceled rent checks for a year. And if they needed to confirm beyond that, why wait until the last minute when, as mentioned, this process started in March or April? And why make this demand after assuring me it wouldn't be necessary? Only to sabotage. And the next outrageous, last minute demand: I had to leave work to go to the bank to get copies of checks clients had paid me from months prior. Again. Last minute?

Also, Deborah seems to be completely unaware there is such a thing as online banking. She demanded bank statements not computer generated. I suppose she imagines someone types them, but you can be sure it wouldn't be Cap One. I had to take my bank statements to my bank, have them signed and stamped. My bank was dumbfounded. The absolute last straw was this. Closing scheduled for 16 + days. Closing was the last day of contract. We asked if an extension should be obtained, and reminded Cap One underwriting the seller was coming in from 4 hours away. We'd need to notify her if there would be a delay. We were promised everything was a go for Monday morning at 11 am. At 10:30 am Monday morning, Cap One called title company to say they needed more time, as they had just received the package. Just received.

So the assurance we had that it was all set on Friday was a lie. So we pushed it to 1 pm. At 4 pm, the docs finally arrived at the title company. After unbelievable amounts of ineptitude. So, since closing didn't occur until 4, the seller couldn't be paid that day. She could have walked away if she weren't such a lovely person, and the deal would be off. No apology from anyone at Cap One. After she asked how closing went, I told Deborah the details (via email). No response. Nothing at all. Please don't let your loved ones deal with Cap One. Just the worst.

After several phone calls it was finally explained that the payment was posted incorrectly so the payoff letter was showing interest and principal being still owed but the reason why was because they now had paid my homeowners ins from my escrow acct and now it was short funds. Waiting for answers and several phone calls I called to get my mortgage paid off once and for all and now they tell me I owe even more money and that my account now delinquent. Why? Because they now paid town taxes. So I made a payment arrangement after several more phone calls. Two last payments and I am done, woohoo! And I was told that because of the situation I can make them over the phone.

Made one payment in August as agreed and now when I go to make the last payment they state I need to request a payoff letter and pay the funds in a certified check. Liars! And now by they way my account is in loss mitigation!!! After 30 years!!! Requested payoff letter and it is incorrect. They did not apply the payment I made in August because it was not certified. Who said this? They took the payment and gave me a confirmation number. Ok so now they tell me they have to speak with the cash dept to see if they can apply the payment and generate a new payment or my option is to pay the amount on the payoff letter with certified funds and they will refund the previous money paid in August.

Are you kidding me? I should trust what anyone of those incompetent liars say now? So I tell them just apply the funds given in August and generate a correct payment amount. I need this in writing! I was told that they don't know if the funds cleared or not because it was not a certified check. After a month you don't know? REALLY!! So here I am now waiting for an answer with my loan not paid off yet in loss mitigation!! What, are they looking to foreclose on my house for 1300+ dollars owed that they won't accept payment on because they screwed up!? I have had it with this bank and will never do business with them ever!

Recently, while they were holding up application of my payments from these funds they had pulled from my checking account, they sent me a notice that they had overcharged me by $2,300 in interest and were applying it to my principal amount. What? They overcharged me and were deciding what to do with my money? I am battling them for a refund on that. And they are saying I am late with my monthly payment because it is awaiting some type of interest rate adjustment? I have an 830 credit score and have had no creditor issues until these folks took over my loan. I have had numerous mortgages and this is beyond my comprehension. I am an attorney and again, it leaves me scratching my head. So far, their mismanagement had not hit my credit score, but I am sure it is a matter of time.

Other than calling, there is no way to communicate with these folks. They have a post office box, but no fax or email. I did use one of their post marked envelopes, sent with a foreclosure "help" package, to request my $2,300 refund. I doubt that will do much good, but I do plan to go to small claims court over that, if necessary. And this is from someone who has paid her mortgage payment every month. In fact, has overpaid. To paraphrase Taylor Swift, I will NEVER, EVER have anything to do with this company again.

Today when I went to the title company to sign docs I was told by the title company they had not received the docs from Capital One. We immediately called Capital One and were told they had just received our verification documents and were going to be submitting our loan to underwriting! They told me exactly the same thing in a conversation on Monday July 21st. We were originally told our loan would be closed no later than July 25, today is August 13th, and we are being told underwriting will take at least 2 more weeks.

My advice to anyone reading this review, don't be stupid like me, use another company. This loan process has been absurd. If the people at Capital One that I have been dealing with worked for me I would have fired them without a second thought.

I will be contacting the highest ranking officer over this department first thing in the morning to express our utter dissatisfaction and let them know that we will be filing complaints with the OFI (Office of Financial Institutions) as well as CFPB (Consumer Financial Protection Bureau) if we don't get immediate response and possibly even if they respond. According to a source in the banking industry, the threat of a complaint to the CFPB is usually enough to get their attention. I would advise that all consumers make themselves aware of their rights and the avenues available for formal complaint.

We believe Capital One or ING lied about this re-fi and are trying to stick us with paying for their ineptness. They have done so many things that are plain weird, including sending us a deed of trust and loan docs along with all personal information from individuals in Costa Mesa who we don't know. I believe Capital One has no idea why we are not paying our mortgage and want to punish us for not believing them. We've been saving all the money and can bring the loan current in a heartbeat but don't want to get stuck with a loan we know nothing about.

We got notice on May 27 (about 10-11 days after we uploaded the application) that our transcript didn't match the W-2. So, they wanted an explanation - which we provided in the form of a confirmation from IRS that we were victims of ID theft (someone had filed a bogus return - which apparently is what shows up in the transcript). Now, this was a learning thing for us, we had no clue about the terms of art, transcript/account transcript/record of account etc. An organization such as Cap One, in the mortgage finance business should have been aware that as soon as we claimed id theft (and provided proof) that "the tax transcript is never going to match" - because that is how the IRS operates (I should give kudos to IRS Tax Advocacy office, they were extremely helpful in patiently explaining things to us, no thanks to the incompetent fools at Cap One mortgage Team 7).

It took us 3 days of phone calls back and forth (to Cap One/IRS TAX advocacy) and quoting in detail from the IRS transcript form (number skips me) FAQs stating why the transcript would never be corrected and that the only way to reconcile the record was to use account transcript OR record of account. Even at this point, the Cap One team sent us a link to the get transcript page on IRS stating if we could get a transcript from the link they could use it. This, AFTER INSISTING all along that they had to have the transcript directly from the IRS. Didn't make any sense. This, apparently was coming from their underwriters!!

At this point, it was 30 days after the application, so they made the application inactive. Sent us a form letter stating that the application cannot be approved bla bla. Meanwhile, the "team 7" claims not to worry about it and that they are waiting on a transcript from the IRS (which they procure through a third party vendor - one more fool in the chain perhaps?). The IRS Tax advocacy office told us Mortgage companies can pull the transcript online, but Cap one team insists they have a procedure they follow (fair enough). This is where it's all stuck!!!!

Capital One asked for proof of hardship and 3 trial payments. I provided everything and after completing my trial payments, I called them to see when I get my finalized paperwork. I was told that there is a problem with my property: there is a lien on it from 2001. They said that they don't have a timeframe in which this matter will be cleared and suggested I keep on making monthly trial payments, which I am making at present. First of all, it is hard to understand how a property could be sold and bought twice since 2001 and get refinanced several times in between all these years having lien on it.

Still, since Capital One didn't have any timeframe on when the matter with the lien might be resolved, I started my own research. I called Recorder of Deeds office where I was told that there is no lien on my property. I also called bank that issued the lien and was told that things like that happen, and that unfortunately they cannot release this kind of information to me, because I am not the person whose loan didn't get cleared most likely by clerical mistake. That person is the previous property owner. They also said that they will be more than happy to release this information to Capital One. I called Capital One with my findings. They said that they will look into it. They are still looking into it.

Meanwhile, they reported me to credit agencies for being late on my payments. So, here is what I think happened. They label my trial payments as unapplied funds and treat them as separate set of money. They also added escrow to my previous monthly payments under the 5-year ARM without even mentioning it to me and against what they had in a paperwork that I signed with them agreeing for modification. It is clearly stated in the paperwork that my original loan terms are going to stay unchanged until Capital One approves modification. Yet, they have changed the terms. So, now they have four trial payments, part of which is still sitting in unapplied funds, and the other part is applied toward principal, interest, and escrow.

They also have, completely separate four late payments on my ARM with additional escrow charge, that is not even in the terms of my agreement which is due to expire only in October 2014, for which they have reported me to credit agencies, thus ruining my excellent credit rating. I understand that because of the hold up with the lien, which most likely is a mistake, their intended to be flawless process fell through. However, I do not think that it is fair to hold me accountable for somebody's else incompetence or inability to clear the matter in a reasonable period of time. I filed complaint with consumer financial protection bureau and I am also looking for an attorney.

CFPB said I actually should have started the action with the local bank where I have the checking account. I sent Capital One an email notifying them that I was now pursuing the refund through the bank where I have my checking account. They called me back (another phone call!!) and said "Don't do that. We are going to send you a check in the mail maybe tomorrow or maybe Monday." I asked to have that confirmed to me in writing, and, again, they said the Capital One's policies do not permit written exchanges with consumers. Ha!! I, of course, emailed them back to inform them that I did not accept their verbal promises and would get the refund through the local bank.

I made payment from the second analysis as its due date was for the 1st of the month. On the 24th of the month I received a letter stating my payment was late and had late fees attached but, under unallocated fund was the entire payment not credited to my account. I called spoke to another representative and she said they want all of the payment from the original escrow analysis even though they know it's wrong. They said they don't accept partial payment even though the escrow has nothing to do with the principal and interest portion of the loan. (I've never heard of a bank Not accepting principle and interest payment on a loan.) They stated even though they were wrong they want the amount stated on the original analysis or we are going damage your credit at the end of the month. The representative said she was going to get another analysis because nothing seemed right and was to call me back at the end of the next business day. I sill haven't heard from anyone. Do yourselves all a favor and stay away from Capital One Bank.

We had our inspection complete and a sign off that the work was complete. We called to see the status of our check so that we could pay the contractors. This time we were told that we needed to send in a W9 for our contractor and once they received, that the payment would be requested. The W9 was sent and received with Capital One on 6/11. According to Capital One, it is their policy that within 10 days of requesting a pay code to process a check, it will be complete. This was originally requested on 6/13 and we are still waiting on the pay code so that our payment will be processed. I call every day, and every day they say that they have put a rush on the pay code. However, it is still not complete and we still do not have our check.

When I call, I ask to speak with a supervisor every day. Apparently, they do not have supervisors because I have not been allowed to speak with one. One day I actually waited 30 minutes on hold for a supervisor to be told that it was now 5PM and they had left for the day. This is the most ridiculous procedure. I have reviewed my original loan documents. I do not see anywhere in there that their name needs to be on the check and they need to be in this process at all. I am looking to refinance so that I do not have to deal with them anymore. They are the worst bank ever.

I called them up and was told that they need a VISA document. I told them that I don't have nor do I need a VISA but the lady (Sara) kept insisting that unless I give them a VISA document, she cannot go forward. Now, this requirement goes beyond my employer, immigration department, USCIS or US government. My loss is the chance to have my home refinanced at lower rate two months back rather than to be stuck with Capital One nightmare.

This time, she contacted Credit Union representative to investigate and found that Capital One refunded payments! When she called Capital One, they could not explain why they refunded and offered another option to initiate payments by requests from Capital One. Long story short, finally she paid mailing checks for both mortgages and put respective account numbers on checks. Capital One deposited both checks on the same account; another is still past due! She had to pay again. I responded to an offer to get 0% credit card but was turned down because of bad credit history.

It was a surprise because I never had any credit problems. I ordered credit report, received it today and found that Capital One more than caused problems with receiving payments. They more than harassed us by phone. They also ruined our credit histories! They bought another bank. They made mistakes. They caused loss of our valuable time and numerous calls while we tried to pay them finally; now, they ruined our credit histories. I would not be surprised now if they refund payments for three months then put the property on foreclosure.

Recently, in October 2012, we had some damages to our house due to Sandy storm. Our insurance co. paid $11000 in damages and sent the check to Capital Bank for endorsement before we can deposit in our account as they are the mortgagee on the loan and the check was drawn in our and Capital One's name. We called the bank for the check so we could fix the leaking roof and damaged siding. We were told by Capital Bank employees that the check has not been received by them. We checked with them again on January 30th, Feb 15th, Feb 28th and it was the same answer, that they never received the check. We called the insurance co. who told us that someone has already cashed the check.

At the same time, we continuously made our monthly mortgage payments on every 1st of the month for Jan., Feb. 2013. On March 5th, we sought the help of our friend who is in the banking industry as we are not very good in discussing and explaining things. He called the insurance co. and we were told that Capital Bank had already cashed the check on January 5th, 2013 and we should be dealing with the bank. Our friend told them that we were going to take this matter to DOBI and sue the insurance company for the damages as we are not able to fix our house yet in this chilling cold weather. They made a conference call to the Capital Bank.

We had already lost 15 minutes with them; the conference call took 30 minutes to get a right person on the phone. A manager named Elizabeth ** came on the line and told us that there was no check received by the bank. When insurance co. agent gave her all the details of the cashed check, she put us on hold for 10 minutes and came back saying that the Lost Draft dept. is looking into it and someone will call us back. We did not take it for no and insisted that we need to find the check then and there or we will file a formal complaint with the OCC and a lawsuit in the court. She put us on hold for another 10 minutes and told us that check had been deposited in our bank account against the mortgage payment for the three months that we had not made the payments for and the balance against the principal.

We asked them why we had been told repeatedly that the check has not been received, and under what authority did they deposit the check without our written permission to do so. This check was for the repairs of the house and how were we going to fix the house now. Also, where are the payments we were making every month? She had no answer about it. She told us that all the payments we were making for the monthly mortgage were deposited against the principal and we were in deficit of 3 months' monthly payment so as of March 5th, they took 3 months of payments from our insurance payment to pay this deficit and the rest of the money against our principal. She also told us that she has requested the proper dept. for refunding the insurance check to us and our next mortgage payment is due on May 1st.

On March 10th, I received a letter from Capital One Bank dated March 6th that we were seriously delinquent on our mortgage payment. And a bank official has been appointed for the resolution to our delinquency and trouble in making our monthly mortgage payments. I did not understand what it meant and ignored this letter. We got another letter on March 19th dated March 15th that our March payment had not been received and we have been imposed with a late fee of $ 33.81. We called the bank and told about this whole thing that we have been making the payments regularly. The bank owes us $11063 from insurance and their monthly statement says that our payment is not due till May 1st. Collection rep. did not know anything so he said sorry and hung up.

On March 21st, we received a hardship package and a letter that our mortgage has been placed into Foreclosure since we have not made our last three months of payments. We do not know what is happening with our Jan., Feb., March mortgage payments, our $11,063 insurance check and now we are in Foreclosure. Repeated calls, lengthy discussions with different people in the Capital Bank which turned out to be our nightmare resulted into a foreclosure proceeding against us. We are never late in our payments in last 17 years of mortgage history. We are living in our house without necessary repairs. My husband does not work due to health reasons. I work two jobs to keep us afloat and pay for my son's college tuition. Now we are in foreclosure, getting calls and letters from scavenger attorneys if we want to file for bankruptcy. Go figure this Capital One Bank and its fraudulent practices.

However, we kept making payments + regardless of Capital One sending us statement or not. They routinely misapply the extra payment. One of their customer service reps (sic) said that Capital One usually does whatever they want with overpayments regardless of the customer's instructions. Capital One called to let us know that the Nov. 2012 payment was late - however, upon investigation, Capital One mistakenly applied the payment to all principal rather than to principal and interest resulting in late payment.

We have asked to speak to supervisors but they are never available and never call back. Customer service reps never provide their complete names and/or direct tel. numbers so you can never get back to the person who said they "fixed it" when they didn't fix it. It seems that they're trying to force a missed payment(s) in order to either get more fees or foreclose on the property now that it's almost paid off.

I'm sitting at the closing table and they won't send the money wire to the title company to close the deal and pay the seller. I had to take the next day off from work so I could go back to closing. That whole morning, they are arguing with the title company over the zip code of the house! They have had contracts upon contracts sent to them of where the taxes are paid to. Maybe they are so stupid they can't even read. I signed the remaining papers, as did the sellers. The sellers left and Capital One sent another document through because they forgot to do it! The title company, my lawyer and my realtor never saw anything like this in all the years they have been doing their jobs.

I am so done with them. They put me through hell for 2 months, got my hopes up over my mortgage payment and left me sitting at a closing table, unable to close on the scheduled day. Their stupid, moronic 20 something year old processor assured me and I quote, "We never miss closing dates." Take my advice, do not use them. They are the stupidest, most incompetent lenders, processors, underwriters ever. Even my original loan officer is quitting. This happened to quite a number of people in the past week. I am also taking my accounts out of their bank and going to another bank. I'll even try to refinance so I don't have to deal with them ever again.

When I asked her who is in charge now and if she forwarded the lawyer's letter to the appropriate party, she told me the underwriter would call me (once again, a promise) in the next couple of minutes. I waited all day by the phone and received no such call. I still do not know who is handling the refinance since she "changed jobs" with the company. I rate them zero on a scale of one to five.

Since we are not in Texas (and Capital One is), we paid our attorney to draft an inter-spousal deed which the ex came into to sign. We paid for the notary service and overnight mailed the original signed, notarized deed to the title company. This document over the next four weeks kept disappearing and reappearing at the title company and ultimately was the final document to be submitted for closure. I am not sure how this document was so elusive. At first, I thought the issue was with our loan processor but every person I dealt with (and trust me, there were many) lost paper work, had the wrong information, etc. Several promises were made, closing date were set multiple times, only to be moved back because they had lost, forgot, didn't get one more piece of paper. Needless to say, Capital One gets a failing grade from us.

We complained about that but got no adjustment. Then we noticed that the contract had a 5% maximum adjustment in the first year after the 60th payment, with a maximum 2% adjustments per year after. I've seen ARMs with 1-year 2% caps and 5-6% maximum adjustments over the life of a loan, but never 5% max in one year alone. We complained about this, and the agent gave us a long lecture on labor rates and historical trends.

Later, we discovered that the loan had 2 points worth of costs hidden in the paperwork. We refused to sign and told them to change the terms. They said wait and that they will make it work. We waited. A week later, they sent another batch of paperwork, which we ignored. Two days later, they sent an appraiser to our home, which we never requested! We sent him away.

On April 2, they sent us a note denying our mortgage application due to our credit score (780) being too low for them. This company is full of cheaters and liars, and I will never do business with them ever again. Stay away.

What did they do? They ask for money I don't have but in PayPal. For the second time, they declared deceased via Capital One and were applying my accounts to the wrong Social Security Number. This time, they are closing out my accounts. Because of them, I've had issues seeking meaningful employment as all jobs required a background account. With my bank account closed, they have not enabled me to pay my American Express card, which had income loss insurance; it, too, failed to permit me to use.

I've called each account every month for two years and both said I have never ever called them. Now, my life has been in hostage. If they don't accept their mistakes and clear my credit history, which is all I care about, I'm taking all my information to go viral on the web. I'm tired, as if I make a mistake. It's understandable that I would get fired, but I foresaw issues and wanted to negotiate far in advance. That is what a responsible person does. And I get penalized and mistreated. Still I call, begging them to be a better company. I'm sorry, but this is ridiculous. They have ruined my life for trying to do the right thing. Now, I can't marry without the risk of taking down my boyfriend’s credit history. This is more than extortion. This is a full financial hostage attack upon my life! At this point, I have no confidence on any security with any financial institution that is American!

Today is March 13, 2012. We received a materials deposit on February 25, 2012 and it took from South Carolina eight days to get to us although I had given them a pre-paid FedEx number. The roof is 60% - 70% done and in two days, we are looking at yet our third storm, expecting two inches of rain. Yet another blunder on Capital One, the inspector from their company came out to inspect but her company had not even given us the fist deposit for materials yet. They had no idea. Capital one is stalling yet one more time, apologizing and insisted that within the next seven days an inspector would call us. There is no one at Capital One to even call. For the last three months, I have spoken to the same woman every day. If I get one more, "I am truly sorry Mr. **," as I stand in my kitchen with water coming through the roof, I might scream!

Oh, another fun fact, Capital One sent us a letter in January asking how the repairs were going and that if we do not use our insurance reimbursement on a more timely basis, Capital One would need to move the money from our account and move it elsewhere where it would be impossible for us to retrieve. That was 45 days before we got a deposit for the roof! I will let consumers know how they have treated us and that they are probably the absolute worst mortgage company around and that is saying something. This story is going viral with the hopes someone can help us.

I even faxed him a copy of the notice so they would have it on file. I called the probate judge’s office last Friday, March 2nd--still nothing. I checked back this morning because the notice I got said it had to be paid by today. Still not paid. A month has passed. I paid it myself--fines and all--because it had to be paid. Now, I am out that money for something that isn't even my fault. I’m very frustrated. When I get all this finally worked out, I will be financing my home with someone else. This is the second time they have done something like this. I’m fed up.

On September 20, 2011, I received a letter from the above mentioned law firm (see attached) regarding debt to collect and immediately, I responded by letter (see attached) my inability to pay as I did previously. I have been summoned to court (see attached) on Dec. 2, 2011, which I attended and was informed that the above creditor will be following up in 60 days which meant Feb. 20, 2012. I was not notified regarding a court date on Jan. 20, 2012 (which is not 60 days after previous court date), but received a letter stating a judgment was filed against me. Since then, I received a letter to garnish my wages of my 8-week temporary assignment (see attached) and a notice of lien on my property (see attached).

I have been a client of the above creditor since 2004 and have made my payments in a timely manner. I have done everything that this creditor has asked me to do by informing them (which most consumer don't) and showed up for court. They want to take what little wages that I have earned from me as if they are only the people I owe debt too. I am 30 days from being homeless and 2 days from self admitting myself into an inpatient psychiatric hospital because of this harassment.

Now, fast forward to today when I was reconciling my account and I see a $10maintenance charge. Hmmm, curious as we have free checking because we both have direct deposit. When I inquired why the charge, the reason is that we haven't had a direct deposit in 31 days. I explained that we have had the same account for nine years and our employer pays us three days before Christmas each year and then again not until the end of the month in January as per every other month. We both worked for a very large school system that has been doing this for 50 years with all employees as a courtesy. The inane and vapid individuals at Capital One could not understand that but as a "courtesy" to me they would eliminate the charge. I told them if a manager did not call us before 9 pm tonight so I could complain up the chain of command. It was goodbye Capital One. Guess what? No call. Credit Union here we come!

After I gave them that, days would go by without them returning my calls or emails. The last straw was when two weeks went by after we called and emailed three different people asking about our loan and no one responded. Then someone else said that the notes said they didn't have my proof of income. When I sent an angry email, I finally got a response from the underwriter just saying that I didn't send the proper documents. What else do they need from me!

I never received any kind of apology that this process has taken a full month for a loan or that no one has called me back. I showed where I sent multiple emails asking why it's taking so long and if there was anything else I needed to send to speed things up, again there was no response. I only put up with it so long because I have an irregular house that most mortgage companies won't finance.

Don't go through them. I worked for a bank, so I figured that customers don't always understand the process or they aren't telling the whole truth. So even though I saw complaints, I figured I'd try them. Save yourself the time and headache. Now, I have to start from scratch and run my credit again!

Capital One would not entertain a short sale and work out the difference later. I would have owed them $40, 000. I decided to throw in the towel and told them they can keep the ** house and I would see them in court. At this time, my attorneys suggested Capital Bank was too big and has more money than I did. We were forced into foreclosure. The original client that I had a contract for $800,000.00 bought the house at a Sheriff's sale for $60,000 less and the bank had to pay a $25,000 Sheriff's sale fee. Something smells fishy. I have read that there was some program through the Federal Government that was looking into cases like this, were the banks were only looking for bail out money instead of helping consumers. This was a bank at one time my company operated millions of dollars through.

I strongly urge you to write to them and keep writing until you get a reply. And you will get one.

We are on the National and Louisiana Do Not Call List and filed a complaint with the FTC and called the Annoyance Bureau of the telephone company. The phone calls are becoming so stressful because they are so frequent. My wife has a heart arrhythmia and two nights ago, she had continual chest pains that I thought I might have to take her to the hospital.

At the meeting, Jeremy said I needed to sign over the "bills check" to his wife, an attorney, and sign a paper stating she can pay all my bills off to "fix my credit". I explained I can pay my own bills. I didn't feel comfortable about it and he said if I didn't want to, I couldn't get the loan and if I paid on time and with my bills paid off, I could refinance in a year with a clean record. So I signed the check and a small check was given to me. The mortgage company sold my loan at 7.5%.

Months went by and I called to see if bills were paid and Jeremy would call and say it takes time. I never was able to speak to his attorney wife. Over several months, my bills were not paid except two. I negotiated a payoff with and one other judgment. No more bills were settled yet Jeremy told me he his wife paid them. Several months passed, I called Capital Mtg owner and he said Jeremy had been fired. A year later 2008, I was able to contact Jeremy by cellphone. He agreed to give some of my money back.

After repeated phone calls, he would send a little more money but have not heard from him until he asked if I was called to court. I called Capital Mortgage owner that said Capital would take care of ********* as he had stolen several customers equity checks. He also said if I wanted another mortgage Capital would take good care of me. That was in 2008 and my money is gone. I owed 37,000 dollars on land contract in '07. Now due to Jeremy, I owed $56,000 and $3,500 was paid on my debt. It has taken 2 years and I managed to pay off all my debt and now while interest rates are low, I called Capital Mtg and asked to refinance my house and they took my app and now they say they cant help me.