Chase Credit Cards Reviews

I applied for a credit card online and was sent a denial letter in the mail which indicated that I had delinquencies and past due accounts in my credit report. When I called, they admitted this was a mistake on their part as my credit scores are above 800 with no late or delinquencies. They denied me anyway as too many of my accounts went on file for an insufficient length of time and because too many requests were made for a new credit.

I have consistently paid more than my basic minimum payment each month on time, which is under $300. This month, my minimum payment rose to $821. I tried to contact Chase customer service to find out why. The number on the statement goes to a voice mail to sign up for text messaging at $9.99 per month. No alternate customer number is given. The website demands your social security number online in order to obtain an ID number to open their website. I refuse to pay an additional $9.99 per month to access customer service for text messaging that I cannot afford.

I have the "3.99% fixed until paid off" offer from Chase, and my minimum payment went from $242 to $596, which I absolutely cannot afford. I called Chase and was told if I cannot afford the minimum payment, they can offer me 7.99% interest for 1 year and keep the 2% minimum payment. After 1 year, my interest rate will go up to 12.9%. I was not offered any other recourse, so I have decided to call other institutions and was offered a better deal at 1.9% for 7 months and then will go up to 7.9% with 2% minimum payment. My minimum payment will be $135 for 7 months and then go up to $185 after. The only thing I can think of to do about Chase is to not give them my business anymore. I have two credit cards with Chase, and I intend to pay off both and also pull my money out of my checking and savings accounts that were with Washington Mutual (now Chase accounts). This company does not deserve my business.

I've been paying my Chase Freedom Credit Card in full online for about two years. The card was due on 7/5, and I paid it at 6:00am on 7/5. 7/5 was a Sunday, and the payment wasn't credited until 7/6. I was charged a late fee and interest amounting to $55.76. When I followed up on this, I was told that Sunday payments aren't credited until the following Monday. When I asked them why they made a payment due on a date when they couldn't accept it, I was told that was just the way the computers do it and that I was a deadbeat because I waited until the last minute to pay the card.

Chase closed my account without my knowledge. I had called customer service two weeks earlier to report a burglary at my home and had them issue new cards since the originals were stolen. When I tried to activate the new cards, the account was closed. I called Chase and they stated that they had compared me and my credit to other customers in the area and that I was a risk. I asked how they could compare me when I have had the account for numerous years, originally a WaMu card, and always paid on time and more than the minimum. I had not used the card in well over a year. They could offer no explanation. This is discrimination!

I cancelled a credit card, because Chase credit card let my credit card run over by $500 despite instructions on the account to not let it go over the credit limit. Then they charged me $39 overlimit fee. When I called them, they were extremely nasty. I ended up cancelling the credit card. In addition, they would not send me my $25 reward certificate on the points already earned before the account was cancelled. Chase is cheating customers out of points earned and is only interested in charging fees by nefarious and fraudulent means.

I too was a Washington Mutual card holder. I had 2 credit cards with one having a $3000.00 limit and the other one at $2000.00 limit. One card has a $2300.00 balance, and the other has a $1400.00 balance. Both cards were being paid off on time; I was never late and never missed a payment. Chase took over these accounts and were making money off both of these accounts with their interest added each month. Both of these accounts were "closed" in July without notice. No phone call, no letter, no e mail. So when I talked to their "no help" customer service department, I was told that these "money-making" accounts were closed because of their high balances.

There is help for those who are suffering from the increase in minimum payments to 5%. I did not even bother to call Chase. Last month, I filed a complaint online to the Office of Comptroller of Currency. Chase called me! They offered a five-year fix rate at 2%, which was very reasonable. It solved the problem.

Chase has dramatically increased my minimum payment from $380 to $936 - in this economy? I spoke with the hardship department and they stated that they would put in a request for me. But based on the information she had gathered in questioning, I do not qualify. I guess those of us who don't have crippled credit yet, Chase is going to help us along.

I have held a Chase Credit card since 1990. On more than one occassion, I took advantage of the balance transfer, "write yourself a check" solicitations they constantly mailed to me. They regularly would send me letters stating that they had raised my credit limit. One letter (still have the copy) offered 3.99% fixed APR until the balance is paid off. "It is like giving yourself a fixed-rate loan with no application and no waiting around for approvals," the letter proclaims. In bold at the bottom it goes on to say, "Take a tropical vacation. Get a new computer. Spruce up the kitchen..."

Chase offered us a 3.99% card that is fixed for the life of the balance. We had a credit limit of $25,000.00. We used this card, because I was told that "yes" unless I was late, it would not change. I've never been late on this card. This was better than our bank rate. Our 19-year-old son was in a car accident and had head injuries, broken pelvic bones, and internal injuries. He lay in ICU for 6 weeks, cut from the chest down. We're not able to close him because of complications. I was out of work to care for him for 4 months. I had no income. I earned my good credit, because I paid my bills. I was thankful that I had my credit cards to help me get by.

I have had my Chase Visa Card for years. The interest rate has been 3.99% since I transferred amounts. My credit rating is about 750. I am also paying off student loans and have all the other expenses that most have. This month, September 2009, my bill went up from $128 to $315. I called last night (9-5-09) and told them, "Since I am a single person trying to survive, there is no way in the world I can make this payment and I do not know what to do." The explanation was similar to what I have read, "Best for you." They offered me 7.99% with the rate of interest going up to about 16% in August 2010. Again, I told him I didn't know what to do and he suggested that I call Chase again on Tuesday 9-8-09 and asked to speak to the Hardship Department. I will call them on Tuesday and give you an update. There has to be something we can do?

I have a credit card through Chase with 3.99%. I have always paid $230 a month which was way more than the minimum due. Now they are wanting $377 minimum. How can they raise minimum dues like that on people? I have read thousands of complaints where this is happening to everyone through Chase. Can something be done about this?

I had a Washington Mutual Credit Card at 9%. When Chase Bank took over, my interest rate climbed to 27% and now 29.99%. I have made payments steadily, except for a brief mix-up on my banking online where the bank needed me to set up bill pay again at the first of the year and I was unaware the payments did not go out. I remedied this right away. My minimum payment skyrocketed of course with the high interest rate. I have intended to pay this off quickly as negotiating on the phone was an abrupt dead end - no customer service and no offer to lower my rate. I have sent in $400.00 average a month for months and still receive late charges. I called today and finally had an explanation that my payment on 9/2 was at the wrong time of the billing cycle.

Having lost my usual summer job, we pulled $7000 from a Chase credit card. Chase now raised the monthly payment from $250 to almost $1,200.00. How we are supposed to pay this, God only knows. What I don't understand is if this is happening to so many people, how come people are not on the street and there is no upheaval about this abuse? After all, the same bank took part of the $185 billion bailout from us, the taxpayers, and had no problem with that. Why are the legal changes only happening in February, allowing the banks to act like this in the first place, and are they really allowed to do this? What is it that we, the consumers, can do about it? There must be something possible to counteract this shameful and unethical behavior. Complaining alone won't change anything, as obviously Chase does not care at all. Stronger measures than that are needed. Can we address the government directly? Gather signatures? Elizabeth Warren is so right. Consumer protection is desperately needed. Is there anything else we can do?

Because of past experiences with credit cards, we have only one credit card and pay it off in full. We had our account with Chase and in June, we were on vacation and I missed the payment deadline by one day. So I paid the late fee in addition to the entire balance and didn't use the card again until September. When I tried to use the card, it was declined. Since I had paid off the balance and hadn't used the card, I couldn't understand why it would decline. I went online and discovered that in July, ten days after I paid off my balance, I was charged a finance charge.

I have never been late on my Chase card and value my credit score. I just received my September statement and my minimum payment has gone from $397 to $901. I cannot pay this amount monthly. I think it's sad that they are doing this. Again, I have never been late and what this will do is not help the economy but force honest people to have to resort to bankruptcy. I would have never resorted to this, but either way my credit will be tarnished by either late payments because I cannot afford the payment or a bankruptcy on my record. I will have to file bankruptcy or use a debt relief. My nerves are shot and I cannot sleep because this has stressed me out so much. I wish I did not care and could just not pay. This is an awful hit to Middle America and will hurt our economy.

I had a Chase Business Credit Card (now closed). I have had it for about 2-3 years. As far as I can remember, my account has never been late or over the limit ever. I hadn't used the card for a while and decided to make it my primary card to use. I made several purchases. I sent a $50 payment in immediately after using it. About a week later, I received a postcard stating that my payment had been returned and a $39 return payment fee was applied to my account. While I had not been using my card, I had switched banks. I had the old bank routing and checking account numbers linked to my Chase card.

Just like the other customers of Chase, my account was terminated immediately without any letter or noticed from Chase. I was even using it on my groceries when the cashier told me my transaction was denied. I thought it was just a machine error. I did not bother to call Chase to check. Then, I tried to use it again and was denied again. I was really wondering why because I am a good payer just like others. I pay my credit cards in advance (no late payments) and pay more than the minimum amount. I have no idea that Chase closed my account.

Chase executed an online balance transfer 2 days before they were supposed to causing $204 in overdraft charges. Multiple calls did not resolve the issue. They changed from WaMu to Chase, changed the way balance transfers are executed. Under WaMu, the balance transfer occurred on the date the customer requested. Under Chase, they pull the funds on the day you originate the transfer and then actually transfer the money two days later. This in turn led to me being overdrawn for six debit card transactions totaling less than $100 leading to $204 of overdraft fees.

I received my monthly statement today and was shocked to see my minimum payment went from $88 to $234 on my 3.99% life of loan account. I was devastated. I have two accounts with Chase where I transferred other accounts for their promo rates. (I can't wait to see my next statement, which is also a 3.99% promo rate. I anticipate the same minimum payment since both have the same balance.)

I, too, am one of the thousands who have recently sat down to make a CC payment and received the shocking news that my new minimum payment is outrageous. Unfortunately for me, Chase did not offer me any way out not even the higher interest rate scam. While misery does love company and I'm grateful to sites like this for the forum, I suggest we all seek solutions.

Heads up: Your principle may not be going down as you might have thought. Carefully review your statements with Chase. Last two statements, I paid more than the minimum as stated on electronic and paper statements on the account. You would think that the amount over the statement amount would go to principal, wouldn't you? Not so with Chase accounting. Last two payments, Chase apportioned some of the amount over the minimum to "accrued interest due" rather than to principal. 17 e-mails finally got Chase to apportion the entire July payment above the minimum to principal. (If Chase can apportion amount over the minimum to interest rather than to principal... calculate the effective daily interest actually paid for that month and you will be even more angry!) Now I am working to get Chase to adjust the August payment between principal and interest; probably, in mid-September if I am lucky. Repeal the Financial Modernization Act of 1999.

I was stung by the 2% to 5% change in minimum payment also. Luckily, I can afford it. I really feel sorry for those people who used the low interest rate consolidation loads to get their finances in order just to have the terms changed on them. I never received the notices and did not receive any voicemail as the CSR told me I did. I have opted out of paper notices so it was easy to verify that I had not received the notices. I really feel insulted that the CSR told me that Chase made this decision because it was good for me and that it hurts Chase because they were losing lots of money in interest. I told the CSR, "If that is the case, then change my payment back to 2%. Chase must be okay with that because it is better for them." He then admitted that Chase will use the money to get a higher return than the 2.99% that I am paying.

I fell behind in auto payments when I lost my job. I tried to have a reduced payment from Chase for the auto loan that I had two years left to pay. I was denied this option. The bank repossessed the SUV in May and the balance was $7500. I never received a bill in months from Chase or proof that the SUV was repossessed. A bill from ACI Collections came in for $6085 due. The SUV was worth over $7,500 blue book value! Why is the amount so large even when the SUV was taken away! I wanted to sell it and pay the loan off and Chase would not allow it. They stated it was already written off! And this is the company that took a Federal Bail Out? Also, the auto was dangerous and had many recalls at the time of purchase, and I was not informed till the Jeep's wheel fell off!

Without warning, Chase lowers our credit limit just enough after each payment is made in order to charge us additional interest that is not covered within our monthly payment. Each month, our payment has increased (without using the card). They are increasing the payment to an unaffordable amount for us. Each time we call, we are given a different answer. They are well aware that by decreasing our limit each month, we will incur the additional interest payment.

I have a Chase Visa account. I signed up with Chase's special offer of 5.99% which was to be for the lifetime of the loan. My minimum payment has been around $300. I've consistently made my payments on time since I've had the card. I just received my statement for September and Chase has increased my minimum payment to $705 per month! I called Chase and was told: 1. I could close the account; and 2. I could sign up for a new program of 7.99% (good only until August 2011) and they would reduce my minimum payment back to around $300. This is outrageous!

I am one more customer that Chase thinks has more money than ever in this economy. Chase Bank has increased the minimum payment from 2% to 5% on a 3.9% Debt Consolidation Account. A friend of mine told me this happened to her and I said, "it can't happen to me because I made the deal until paid in full," but now I realize that was just the interest rate, not the minimum payment - I assumed both, never even realizing they could change the minimum. They always want you to pay less and love the interest as it adds up.

I went to pay my bill today (payday). I have never missed a payment or was late on a payment and always paid over the minimum payment due. I had transferred balances from higher interest rate cards several years ago under the terms of 3.99% and 4.99% until the balance was paid off. My payment for the last few months was $290.00 and I believe the most it ever had been in the past was $320.00. When I logged on today, Chase was asking for monthly payments of $706.00. That is more than I currently pay for my mortgage on my home. I was informed that information had been mailed out regarding the percentage change. They used to base minimum payments on 2% of the balance due; they now base it on 5% of the balance due.

I had 2 accounts with Chase, both had balances of $2,500. I did use them frequently but also made sizable payments, usually 3-4 times the monthly minimum. I was responsible with the cards and did not miss payments until recently. I missed one payment by 3 days. The next time I logged on, I saw one of the accounts had been closed (timing may have been a coincidence). I then received a letter saying that my account may have been closed for one or more of multiple reasons. Fine, I thought. I am hearing about these things frequently on NPR. I then paid the entire balance of $1,800 in full, only to find out that there was a discrepancy between the WAMU site (WAMU is now becoming Chase) and the Chase site. Because "closed" was posted next to the wrong account (I found out after the payment), I paid off the open account.

Without pre warning, they raised my "3.9% interest till paid off account". I was never late since entering the agreement. I always paid more than the designated amount and have perfect payment history. This puts me in danger of losing my good credit standing I have accrued for 20+ years because of breach of contract on their part. Payment went up 150%.

Just as the other entries, our card was also stopped. We have never missed a payment, payment has never been late, the payment amount has always been greater than the minimum payment, and we have had the card since 2005. This follows a letter from Citi credit card saying their card has been stopped! This makes no sense to us; the way we handled those payments were the same as with Chase. What is the point here? Don't we, the consumer, have some type of rights? After all, those companies were made by us!

Chase has now decided to close my other (formerly WAMU) Visa that they missed in the first purge. Like so many others, I learned about it when I went to use the card, and was declined. Again, no letter, no notice, just Chase showing how little they care about people. I called Chase and their “explanation” was that I was using too much of my available credit. Well, duh, that was caused by Chase when they closed the other card and pulled $3K out my available credit. Of course, the phone reps and their supervisors are as rude as can be, telling me that they had every right to close my account based on the “newly discovered” negative information. Again, the only thing that changed is that Chase closed my other card reducing my available lines.

I was shocked (to say the least) to see the minimum payment calculated from 2% to 5% of the balance on a debit consolidation loan. I have been a card holder since November 2005 and have never missed a payment. Chase said I was notified, but I surely do not recall seeing any such thing. I'm barely able to accommodate payment due this month. Next month, the minimum is out of reach. I have worked hard to have a perfect credit for 20+ years. And now, I'm about to watch it go down the tube! I am getting more distressed by the minute! Bankruptcy is where the next month's payment will go toward if nothing changes.

We signed up for the business credit card and was promised that we would receive a percentage back for purchases. What we did not know is that every month, you have to redeem these points and if you do not, once your next statement cuts off, you lose all the points. We were expecting these points to be paying out at the anniversary date of the card, like our personal American Express card does. Customer service said that I should have read the agreement and the agreement states that these points expires if you do not take action and there is nothing they can do about it.

I'm one of the tens of thousands of folks that Chase Bank has increased the minimum payment from 2% to 5% on a 3.9% debt consolidation account that they got in touch w/ me on three years ago. With a $26k balance, the payment is going up from $540/mo to $1333/mo! There is no way in the world that I can make that size note! Is there any legal recourse or potential for a class action suit against Chase Bank?

I have had this Chase credit card for over a decade. In all that time, I have never ever been late on any payments. I have always paid more than the minimum payment. When the economy went bad, I experienced some loss of income. I went from budgeting $300/mo down to $188/mo. The minimum payment was below that, even. But as I said, I dropped it down because I was no longer in a situation to pay $300/mo. I had not been using the credit card for purchases, so the balance only went down, all the time. What was on it was a balance transfer.

Chase had given me a promotional interest rate because of my good standing, never late, never missed a payment. Not making enough money on me, they raised my minimum payment from $122 to $300. I understand this has happened to many thousands of Chase members. In these economic times, we can't pay this!

Like in many others, a Chase rep talked us into to consolidating our bills to one card with a 3.99% interest rate for life if there's no default on our part. Our balance is $33,000 (down from the initial $45,000). Payment was $670. Now, it's $1,650! Do you know what the Chase rep told me when I called? I was told "The good news is you now have a 25-day grace period. We're giving you 5 more days to make your payment"! I was told my option was to agree to an increase to 7.99% for two years to continue with a 2% minimum payment and then the interest would increase to the consumer rate (over 20%). The Chase rep said they were only increasing the minimum payment on those that had promotional rates.

Long story short, my husband and I have had the same Chase card for 15 yrs +/-. In February 2000, Chase arbitrarily raised our rate. We cancelled the card. We were contacted to reinstate the card and negotiated at 9.99% fixed rate for the life of the card. We just received our statement wherein the interest rate was raised to 16.45%. 80% of the time, we pay our balance in full and if not, within a couple months. I contacted Chase and asked why the increase. I was told that we were "not the only people" they raised the rate on and we had been sent a notice that our rate could go up (which I never saw) and we could have "opted out" at that notice time by closing the account. Closing the account, what an option.

I did not receive my monthly statement in the mail for the month of July 2009. I contacted customer service and they sent me another bill. But when the new bill got there, they charged me late fees plus I had a 0% introductory rate which they changed to 12.24%. I have never made a late payment and never would intentionally. I value my good credit score. I contacted customer service and asked why they had done this and she said because my payment was late and the next week I got a letters from Chase lowering my credit limit substantially on all 3 of my Chase cards, which in turn lowered my credit score.

I had two separate credit cards in 2008, Cabello's and Circuit City. First, the Cabello's card was purchased by Chase, and then the Circuit City account was purchased. Month after month, I called Chase about access to a web-based payment system for Cabello's, and I was repeatedly given the wrong information. This resulted in $35 late fees on top of very high interest rates. All of my other credit cards (2, each with much higher payments) were never late and in fact retired much earlier.

I, too, like in the many complaints I have just read, am being screwed by Chase. I have made all my payments on time, paid more than the minimum, and never went over my credit limit. They raised my interest rate to 29.99% then closed my account for the very same reasons they gave the hundreds of other Chase customers. At this rate, it will take me years to pay off this credit card. Chase should not be allowed to do this to their customers.

Like many with similar complaints, Chase arbitrarily raised the minimum payment on my credit card balance (which, incidentally, was a promotional balance transfer) from 2% to 5%. This sent my monthly payment from around $225 to over $560. I never missed a payment, excellent credit, etc. I called customer service, stating that it was impossible for me to accommodate the increase in my budget. They offered to "work with me" by raising my interest rate from 4.99% to 7.99%, despite the original terms of my balance transfer stating 4.99% for the life of the loan/transfer. The service rep said that that was the only thing they could do for me, no other options were available.

Sept. 3, 2009 at 10AM, I called and spoke with Corinne, an account supervisor, who told me the minimum payment increased to 5% from 2% and that the term could be changed without the customer's agreement. I told her when I took their 3.99% fixed rate on $10,000.00, I was told that this rate would last till paid off and the minimum payment would be 2%. I was absolutely reassured this was the agreement and it would not change at the time I took the money. This I could afford and so I agreed. I have always paid on time! This change is dishonest! If I fall short on this huge minimum payment, they will change my interest and hurt my good credit history.

I got my Chase credit card bill today like millions across America. They are making me go from a $70 payment a month to a $165. A month! I called them and asked why such a huge payment jump in 1 month? They said they wanted to help me pay off my credit card quicker. When I asked her, are you trying to lose customers? I know Chase wants to make money but this will make it very hard on people across the county including me. She replied "Well, we are not a charity organization." I could not believe my ears. We bail out banks and this is what we get. We should all boycott Chase! It makes my family's life hard. We live on a fixed income. We are in our 60's. We have always paid our bills on time, but when they do this, I will buy food before I pay this.

I have been a good customer, always paid my bill on time, and this month Chase almost tripled my minimum payment. It went from $345.00 to $850. I cannot make that payment, thus losing my very good percentage rate I have on the balance. This situation will cause my account to go into collections.

I signed up for a promotion called Commuter Cash. For every $150 you spend on the LIRR, MetroNorth, Metrocard, Taxis in NY, you get a $10.00 credit on your statement. I made over $450 worth of MTA purchases by the date the promotion ended. I never received the statement credit. I spoke with several supervisors and they confirmed my MTA/LIRR and MTA/Metrocard purchases by the end date and even saw the promotion online. They said I should have had the statement credit. They sent it back to the marketing department and supposedly sent me a letter (never received) that those purchases never qualified. This is totally incorrect! It seems that they just wanted people to make credit card purchases and not issue the promotion.

We had an effective APR of 4.5% for the life of the loan. We also have a high balance of $19K on it. When we got hit with the 150% increase minimum (from 2% to 5%) of the balance, our payment went from $375 to $918. I have read all the stories about others and Chase offered us the same great deal of 7.9% for 2 years then variable. I also, was offered that "great offer" in which I rejected it in a nice way calling the lady crazy, cooled off, then the next day called around and found the hardship department at Chase, in which helped us.

I am just adding data to the unethical event of Chase raising credit card minimum monthly payment from 2% to 5% on those (me) with a promotional interest rate of 4.99%. I was already paying 3% to help pay down my own debt, but I am unable to handle the 5% that they arbitrarily raised it to. They know that many people cannot afford that sort of increase during these times to unethically get your interest rate up and bleed you. There needs to be another class action suit! I will be forced to allow my interest rate to be increased to allow my minimum payment to stay at a reasonable amount.

I opened the card statement and saw that our minimum had gone from $230/month to $563/month. We took advantage of the low interest for the life of the loan deals. We pay on time, have good credit and always pay over the minimum. I don't know how long we can make this kind of payment. How dishonest can they get? No notice. Thank God I read the statement as I had already scheduled the payment online ahead of time. While this may not be illegal, it is certainly unethical. Disgusted. I'm terrified that we will go into default. Severe economic hardship.

Good day, I had a WaMu credit card and paid it on time every month. Chase bank raised my zero interest rate to 12.99% without telling me. Then when I called to complain, they told me the rate was going up to 21.99% but that my card had been closed several weeks earlier, but that I could "say I wanted it closed" and the rate, closed would stay at 12.99%. Of course, I said fine, even though I had no choice. This was horrible, it has affected my already struggling credit rating due to medical bills and I had no recourse. Please help. Thank you for your time.

They closed my credit card account. I never missed a payment and was using it to build up my credit. Chase took over WaMu, my card was converted to a Chase card and the interest rate was increased. I am now struggling and still paying off my balance, which is now "delinquent" because it has been forced on me and is ruining my credit.

I did not see a notice that the minimum payment was going to rise from 2% to 5%. My minimum payment jumped to almost $600.00 for September. I have an auto deduction, so that amount will automatically come out of my checking account or I lose the fixed rate. I transferred and have paid off numerous balances to Chase, and now, they raise the minimum payment stating that the minimum payment was not part of the original terms and agreements and could change at any time.

I noticed my minimum payment almost doubled. When I called to find out why, I was told that this was how Chase is helping consumers pay down their debt faster. However, if I wanted to keep my minimum payment the same, I would have to agree to a higher promotional rate on my 4.99% for life rate. (It would go to 7.99% for two years, then to approx 20%.) How exactly does this help me pay my debt faster? If I make the deal with the devil, I'll be ensuring I stay indebted for twice as long, since the rate would almost double. They responded that if I were to default, I would be hit for penalties and a default rate of almost 30%. I feel like these banks have become casinos, and as we all know, the house never loses.

I'm one of the one million Chase customers that had a high balance (I bought a car) and low interest rate for the life of the loan. My minimum payment was increased from 2% of monthly balance to 5%. Do not do business with JPM Chase. Do not do business with any company associated with these people. Here is a list of officers and directors of JPM Chase: **.

I conducted two transfer balances to this credit card a few years ago. One transfer was a locked interest rate of 3.99% for the life of the transfer with a 2% minimum payment of the outstanding balance until paid off as long as I didn't default. The second balance transfer was 5.99% for the life of the balance at 2% minimum payment of the outstanding balance till paid off as long as I didn't default. I have had the account in good standing since owning the card since 1997 and come to find out that the credit card company has told me to keep these rates.

On August 29th, I received a change in my credit card terms from Chase card services. The notice is very threatening in the verbiage used. They are changing my rate from fixed to variable. My rate of 10.99% will be raised to 14.24%. If I do not accept the terms, they will close my account. If I do not use the card in the future, they will close my account. In addition to that, they also say they may require me to pay the entire balance immediately. I have a high credit line on this card. If I close it, it will have adverse effects on my credit score. I have had this account for 11 years. I have never missed a payment and have excellent credit. I feel like I am in a catch 22. These changes do comply with the new credit card legislation as the changes do not take effect until Nov. 1st.

My WaMu credit card was closed by Chase without prior notification although I had the account for over a year and was never late with my payment. I paid well over the minimum amount due monthly and had paid the $2,000 balance off twice during the last six months. I feel that WaMu customers are being targeted. My credit score has been affected. I am also embarrassed to go into the store and be told my card was declined for a $50 purchase even though I should have had at least $700 available.

When I received my statement from Chase this month, my minimum payment went up from 2% to 5% of the balance. I called thinking it was a mistake but was informed by their rep that they had sent out an amendment to my agreement with them, stating that my payment would be increasing. I was given the option of allowing them to raise my interest rate in exchange for keeping the 2% minimum payment, which I declined. But when asked if this change affected all of their customers, I was told no, only people like me who had taken advantage of low interest rate offers to transfer balances from other cards. This seems wrong to me. Can they get away doing this to only a portion of their customers? It will be very difficult for me to continue to make the minimum payment. I will have to do without something else.

I received my Chase MasterCard statement for the month of September 2009. To my surprise, the minimum payment due had been increased from $250 to $630. A couple of years ago, I had consolidated my debt agreeing to a low fixed rate that Chase had offered. I have always paid all my bills on time. I have always paid more than the minimum due. I have a very high credit score. I am a good customer. I called 1-800-945-2000 to find out if I could have the minimum due amount returned to what it was. I was informed that my only option was to accept an offer which would return the minimum payment to $250 for a short time then the minimum due would go up to 7.99%. Fearing a $1,000 payment due, I declined.

Hoa! My minimum payments just doubled! What a rip off. I had agreed to transfer my balance to Chase based on the interest rate and minimum payments that I was going to have to make “for the life of the balance” and that just went down the toilet for me.

Beware. Although my new statement showed the increase in my minimum payment from 2% to 5%, which I never received notice of either. When I went online today and looked again at my statement, the minimum payment is now zero. They probably want me to not make a payment this month so I can be in default and they can raise my interest rate to 29.9%. This must be their new tactic, so be careful! I had also been a loyal customer, who was never late and always paid more than the minimum. I will not give in to their extortion plot and am trying to revamp my budget to try to come up with the extra money. I am going to close my account and will never again deal with Chase!

I was totally shocked when I opened my monthly Chase card statement this week (August 2009) to learn that my minimum payment has increased from $299 to $735! In January 2008, I accepted Chase's offer of a fixed 3.99% rate for the duration of my repayment period. At that time, Chase's representative told me that the first payment would be $340 and that this amount would decrease each month as payments were made. I have made all payments and have never been late.

It's the same thing. I'm a loyal customer for years with history of paying off entire prior Chase balance. I took advantage of 3.99% "for life of balance" offer trying to be financially responsible, paying more than minimum monthly payment timely, never late. Now they've bumped up my 2% minimum to 5% with no "opt out" recourse. I asked the rep if they bothered to consider before taking such action that they're setting up customers to default on their accounts - the response was total silence. Eventually, he did offer to let me keep the minimum payment of 2% in exchange for accepting 7.99% interest until 8/1/2011. How big of Chase. Maybe there's hope. A number of class actions have been filed.

I had a Chase Visa Card. I bought a car 2-1/2 years ago and was talked into using the credit card for my car loan as they were offering a very competitive 4.99% fixed interest rate for the life of the loan, as long as I was not late on payments. I set up my acct for auto deduction from my checking to assure I would never be late. Surprise, surprise! When I opened my statement late last night, my minimum payments had gone from $240 per month to almost $600 per month (I always pay at least $400 per month on the loan by the way). I called Chase this morning wondering what had happened. They explained my minimum payment had gone from 2% to 5%!

I just received my credit card statement from Chase for September 2009. To my surprise, my minimum payment went up from 2% to 5%. I called their customer service rep. She told me that my only other option is to agree to pay the high interest rate in order for my minimum payment to go back to 2%. I believe this is unfair business practice that they are trying to force me into paying higher interest rate or if I can't pay my new minimum. I would default on the account and Chase would have reason to raise my interest rate any way.

My credit score has plunged dramatically because of Chase and other credit card companies closing my accounts without notifying me. I have never made a late payment and always paid more than the minimum. Since my credit score is damaged through no fault of mine, I am filing bankruptcy and these credit card companies will not get their money, period. They have this coming to them for treating me so badly when I have done nothing wrong.

I just received my latest bill from Chase and was shocked to see my minimum payment went from $150 to $398. I contacted them right away thinking it was a mistake. I was told they raised the monthly payment from 2% to 5% of the balance. When I told them I couldn't afford this payment, they said I could stay with the 2% of balance but with a higher interest rate of 15.98 variable APR. They didn't want to hear anything I had to say, it didn't matter that I was with them for some years now or that I usually paid more than the minimum due. I don't see how this is legal, and all this does is hurt people and the economy. Yes it will pay of your loan faster if you can afford the higher payments, but most people can't, and if you go with the higher APR, it just gives them more money in their pockets. With most people on a tight budget, all this does is hurt us and the economy. I am being treated for stress and high blood pressure and this has put me in a lot of stress, which is not a good thing for me. Right now, I have no choice but to go with the higher APR and hope I can find another loan to pay this one off.

Chase changed my 2% minimum payment to 5%. I am sure they sent me some brochure with this fact buried in the small print but it's ridiculous. Like all the other comments on here, I did a balance transfer to lock in a low rate and have paid on time my entire life. Now they are jacking me around. I plan to transfer my balance and never deal with Chase again. They are horrible.

Having made regular payments for years and never being late, my minimum payment was increased by 250%. To offset this increased payment, I was told that I could double my interest rate and continue my normal monthly payment. I am unable to make the increased payment requirement.

My minor son who works part-time and only gets paid every two weeks has a checking account, which is a sub-account under my checking account at Chase Bank. My son has had some difficulty in tracking his expenses using his check card and consequently had a series of overdrafts on a few very small dollar amounts. He didn't understand that it sometimes takes days for these transactions to post to his account and he easily forgets having spent $3 at the gas station a few days ago. He was slapped with five NSF fees, causing a deficit in his checking account of more than -$275! Chase Bank evidently grew impatient waiting for him to bring his account current (they also slapped him with "extended overdraft fees," even though I explained that he only gets paid every two weeks!). So Chase Bank, without my knowledge, withdrew $275 from my account and transferred it to my son’s account, zeroing it out. This caused my account to go into a negative balance. I personally have never had an overdraft or incurred an NSF fee!

I received my September 2009 statement, and my minimum monthly payment more than doubled ($320 to $800). I called Chase and was informed that my minimum monthly payment had increased from 2% to 5% due to upcoming government regulation changes. I was furious. The only option offered to me was to surrender my 4% APR, agree to a 7.99% APR for 2 years and then after 2 years, it will be 22% APR. This was supposed to be a low, fixed-rate agreement that Chase had offered for the life of the loan. Apparently, it's not! It is unfair that Chase can just change the agreement now. My account is in good standing. My credit score is 832! I have always paid my bill as agreed. I have kept my agreement with Chase. Why don't they have to do the same with me?

I was not notified that my card had been closed until I tried to use it. When I called to find out why, I was told it's for late payments. I was making payments at a local branch but was not always credited for the same day. The only other account that has my name is a loan I co-signed for my son. He has not worked in a year, but he arranged with the lender to make partial payments when he didn't have the full amount. I pay the card on the 1st when I deposit my check. Last month, I forgot my wallet & the teller refused to take the payment, because I didn't have my ATM card with me. When I got my next statement, my interest rate was 29.99%. It was as if they made me late on purpose.

Another example of why these big soulless banks should never have received bailout money: I was told one thing by their customer service, and then went into the WaMu/Chase branch and was told something completely different. The nice employee at the bank did call their customer service on my behalf, as customer service said if there's any problem, have the branch call them. However, the person on the other line of her call said the same thing the branch was telling me though.

I borrowed money from Chase through my credit card for home improvements. I received a fixed 3.9% interest rate for the life of the loan and my minimum payment was around $500.00 with a $27,000 balance. I have been paying $800.00 monthly to get the loan paid and have never been late. Chase, this month, just increased the minimum payment to just under $1,400 a month. When I called, they stated I could keep my payment the same if I would agree to an interest rate of 7.9% until 2012. After 2012, the rate could go as high as 14%. This practice by Chase was even upsetting to their own customer service representative. She sympathized with me but said there was nothing else I could do; either accept the new interest rate or pay almost $600 more a month. I will make the new payment, which will be a definite hardship, and never do business with Chase again.

A few years ago, I opened a credit card account with Circuit City to take advantage of an interest-free offer when purchasing a TV. Once that purchase was paid off, I received an offer for 5.99% on balance transfers for the life of the balance. I took advantage of this remarkable offer to the tune of $5600. Since that time, I have paid the minimum balance each month. It is now down to $3200. This month, my minimum payment jumped from 2.5% to 5% or $80 to $157 per month.

Add my wife and I to the long list of faithful Chase customers who are being victimized by what we believe are unethical business practices. Using the 3.99% life of loan promotional rate, we had transferred approximately $25,000 of student loan debt to 2 Chase credit cards. Our minimum payments have now been increased from $419 to $1,070 per month. Chase has given us the option of taking a 7.99% fixed rate for 2 years, increasing to 24.99%.

I have read many of the posts concerning Chase increasing minimum payments and then giving people the option of keeping the payment the same but increasing the interest rate. The new credit card law recently enacted is effective in 3 stages. The first stage took place on 8/20/09. As of 8/20/09, all credit card issuers are permitted to increase your minimum payment (the increase has a limit though). Also, as of 8/20/09, you must be given written notice of the increase. However, the credit companies do not have to give you the right to opt out. Therefore, it is legal for the companies to increase your minimum payments, but again, there is a max to the increase.

I was offered a loan at 3.99% to transfer funds from one credit card to Chase. Boy, if I had known how evil they were, I would not have ever switched. I believe that we need to stand up against these credit card companies and say no more. If you make a promise to someone, you should keep it. I have perfect credit and have never made a late payment. But still, my payment went from $350 per month to $487. That is way too large of an increase for most people to pay. So let's up your interest rate to 7.99%, and you can keep your old payment! I ask you if this sounds like it should be illegal. Consumers are screwed, and the fat cats keep on stealing from the people. When are we going to say enough is enough. I am mad as hell, and I am not going to take it anymore. Oh yeah, and thank you for being a valued customer!

Chase doubled my payments and tried to force us to accept a higher interest rate. We have been in good standing for years and never been late. This is both unethical and unprofessional. I will find a way to pay my balance and close my account. I will never do business with Chase again and I believe the government should step in and disallow these shady business practices.

I have 3 Chase cards, 2 of which have outstanding balances. I pay more than what is due every month. I have never made a minimum payment. So, I got my August bill on 1 of them and the minimum due was more than twice the last month's amount due. I emailed Chase thinking I missed a payment and was told I was sent the new terms. I wanted to say "agreement" but I didn't agree to it, so it can't be an agreement. The rep said the minimum due was now 5% from 2%. Then, she pointed out that I still get to enjoy the low interest rate for the life of the loan. I looked on my other bill and it didn't change. That's when I caught on, they only raised the one with the low rate on the transferred balance account. How slick is that? I can't imagine those with high balances and how they are going to pay.

I, too, have fallen victim to Chase's scam of increasing my monthly payments by more than 100%. I have always made more than the minimum payment on my account and have never been late. Why this isn't considered some kind of breach is beyond me, particularly when any overpayment does not go to the part of the loan with the largest interest but rather, to the lowest. Doesn't that seem to defeat the purpose of paying back their money quicker? Being late ruins one's credit rating. Closing the account ruins one's credit rating. Filing for bankruptcy ruins one's credit rating. What is left for consumers who have done the right thing to do?

In 2008, I received an offer from Chase Visa for 3.99% for the life of the loan. I received my August 2009 statement and was horrified to find out my minimum payment went from under $400.00 to over $900.00! I cannot afford this and want to keep my 3.99% offer. Chase said the only other option is to take a higher interest rate! I even agreed to make higher payments. The customer service supervisor has a don't care attitude. Shame on Chase, I guess they forgot they need customers at the banks they opened in Florida. They will not have them from the people I know. I cannot afford the minimum monthly payment of over $900.00 and I do not want higher interest rate.

I have never been over or even near my credit limit, never been late, never paid just the minimum payment, yet Chase informs me that my payment has gone from $347 to $850 because "they are trying to help me pay off this debt within two years". Who are they trying to fool? They sent me promotional mail and phone calls until I went with their fixed low interest rate for the life of the loan at 5.99% several years ago and I was thrilled. Now, they don't want to loan money at that amount and say there is nothing I can do because nothing in 'the fine print' spells out what their minimum payment calculation has to be. Further, they said that if they wanted to, they could make my minimum payment the balance of my loan if they wanted to.

My payment has increased from $120.00 to $389.00 and I had already wrote to them prior to this change, stating that my household could not handle an increase in my payment. I hold three accounts with them. They sent no reply, so I received my first bill and called. I was told it has nothing to do with my excellent credit, but because of government regulations. They had to do this to make money and because of the changing times. I have ended up now with one account having an interest rate of 7.99%, instead of my 5.99% I held, also had an unlimited time to pay it off and keep that rate. I now have two years at this rate to pay it off. It has increased my payments so much that I will not ever pay it off in two years and it will then jump to 24.99%. Not only that, I will not be able to make extra payments on much higher debt I hold.

Chase is taking advantage of its customers by placing us in a no win situation. I opened my statement this month, only to find my minimum payment jumped from $160 to $390 per month. The explanation I was given by the customer service rep was Chase is doing this to benefit the customer. Are you kidding me? No, Chase is doing this to benefit Chase and no one else. The only option I was given was to pay this new minimum amount or opt for a higher interest rate. How is that benefiting me? I feel as if I have been backed into a corner and I have no options. If I don't pay this amount, I will be charged and it will hurt my credit. By the same token, I refuse to be taken advantage of by someone who was bailed out with our tax dollars. Where is the justice? I live on a set budget and cannot afford to increase my monthly payment to Chase nor do I want my APR to increase and pay more money than what I have agreed to pay.

I'll start by saying I had a WaMu credit card (limit $4,500), always paid on time and more than the minimum, closed without notice last month. I've read a good amount of these complaints and I think I have a pretty good idea of what Chase did. Chase bought WaMu when the financial mess started, which meant that they had a whole new legion of customers, which meant more risk to them.

Chase Bank changed the terms of the minimum amount due from 2% to 5% for my balance. I have a promotion that gave me a low interest rate for the life of the loan. Now my minimum payment is $957 a month, as apposed to to $360 a month. They say that if I cancel my low interest rate promotion, they will change my minimum payment back to 2%. This is a strong arm tactic. They know that more than doubling the minimum payment will force many people to opt for their alternative promotion. When I told them that they can't change the promotion, they said "We didn't, we changed your minimum payment." I am going to sue them. What they are doing is wrong.

I'm another victim of Chase's minimum payment increase of 2% to 5%. To help me, they said. If I could pay the now due amount, I would! I don't know how I am going to pay the new monthly payment, but I wanted to add my name to Chase's cruel business practices in this awful economy!

Chase is raising the minimum balance due on accounts that they offered a low rate for the life of the loan. I have 2 accounts with Chase, and my other account (not currently using the low rate offer) was not affected. So this it their way of getting out of the offer that they made me. I have made my payments and have always included a little more when I could. To close the account, I have to pay the balance in full. I can't wait to get these balances paid, so I can close these accounts! I am telling everyone I know what Chase is doing. This should not be legal!

I had used promotional checks that were sent in the mail, which stated 3.99% fixed APR until the balance is paid in full. My monthly payments were around $300.00 for about a $12,000 loan. Now they are charging me $587.00 per month stating that they could raise the APR. I have always paid on time, sometimes when I can, I pay more than the minimum payment. Never have I been late or missed a payment. They told me they could change the APR and that they had sent me information about it. I have never received any info nor did I realize that this is allowed? How can they change the APR when it was stated that it was fixed until the balance is paid in full?

They raised my minimum payment from $432 to $997.00 per month. They said I got a letter, but I never received it and if I wanted, I could change my APR to 7.99% instead of the 2.99% I am paying now until paid off. I did not sign up to be overcharged, this is fraud. I asked, when I did the balance transfer, "If I paid my bill on time, would you change anything on this loan?" The answer was no, as long as I paid on time, which I have every month. They send you an offer and then change the rules so you cannot pay it off at the original offer, then they can raise your APR to 21%. This is unfair to the public. My husband and I have had our hours cut at work and cannot make this $997 payment without severe hardship. They are very unfair.

As so many have already pointed out, I received my credit card bill from Chase this month and my minimum payment has been raised from $450 to $1055. I have never been late and had 2 promotional rates that were supposed to be for the life of the loan. I feel I had a contract with them and they are now violating it. Worse yet was the situation of trying to understand the 2 reps I spoke to on the phone as they speak very poor English.

I took advantage of many solicited advertisement to transfer debt at 4.99% until paid in full. They just raised my minimum payment and as a result, my payment went from $350.00 to $862.00. With my wife unemployed, I called and was told I could keep my payment lower, but they would raise the interest rate making it virtually impossible to ever pay this off. I'm not sure how at this point we will be able to make these payment. My credit is excellent, I have a perfect track record and have been a longtime customer for many years. This is outrageous and thanks to our government for looking out for us normal people!

I have always been a faithful customer of Chase credit cards. I have used them for my business over and over again, always paying more than the minimum due. I just noticed my statement for August 2009 and it doubled my payment. I called Chase and they advised that a Change in Terms was sent out in June 2009 saying that my payback would be from 2% to 5% and I could stay with my promotional of 4.99% rate or I could go to a 7.99% for 2 years with the same and keep my 2% pay back and then it would change to 27.99% rate after that.

I am another in the long list of individuals scammed by Chase. I just got my statement today, and it went up over $350/month. I too feel that we all have been wronged. You take their "loan" on good faith, especially when the words say "until the balance is paid off." People are hurting right now, and this is going to cause so much more damage to them. I'm hoping a class action lawsuit will come out of this. I'm also writing my reps and attorney general after I close my account with them. Chase sucks!

I had a promotional rate of 4.99% on my credit card and they changed my minimum payment from 2% to 5%. It changed my minimum payment from $322 to $792 a month. They tried to make me a deal that I could keep the 2% payment but my promotional rate would increase to 7.99%. I'm going to try and fight this and continue to make my regular 2% $322 payments at the 4.99% interest rate. I do not know what is going to happen now but please try to stop Chase from doing this. I have always paid all my bills on time and this is extremely frustrating, that they are able to change the rules as they wish to benefit them.

Upon opening the Chase credit card bill and seeing that the minimum payment was almost two and a half times more, I called them and as we all know by now the percentage has risen to 5% of the balance. We, the struggling, have cut back before the economy crashed. I would like the banks to tell us how, after we the taxpayers were forced to help them when they had gone beyond the point of responsible management themselves!

They have raised the minimum payment from 2% to 5% of the balance. I have been a customer for years and have excellent credit. They would only agree to keep my minimum at 2% by raising my promotional interest rate to 5%. The promotional rate was good until the balance was paid off. I have a large balance and am unable to afford 5% of the balance. These companies post a profit after taking our bailout money and then continue to treat customers like garbage. Something really needs to be done. I want to know what I can do.

I have had a Chase credit card for several years. I was never late with a payment and kept my balance well below one-half of my credit line. In the beginning of August, with no prior notification to me whatsoever, Chase unilaterally reduced my credit line by over 50%. This resulted in small automatic recurring charges being declined and me being "over my credit limit" resulting in an over limit fee being assessed and a demand for all of the "over limit charges" to be paid by the next due date. This is like getting a speeding ticket for driving below the posted speed limit. They also raised my interest rate from 14.24% to 29.99%!

I too just got our new billing from Chase. It seems they have figured out a way to get around the 3.99% rate for the life of the balance by just increasing the minimum balance due on the outstanding balance. What a joke, they said it was to help us! Yes, I’m paying $616 a month instead of the planned for life of balance $250 a month. Yes really a big help! What I am a little confused about is their "offer" to help out. If I accept the new 7.99% rate, my payments will be about the same as before but only till 2/2011. How can that be? How can it be the same if the interest is increasing to 7.99% and the principal balance hasn't changed? Something tells me there are loads of people that cannot pay these unreal payments and will just let them turn the accounts over to collections. Good maybe Chase will go under. I truly hope someone has the funds to take this company to court. I don't, if I did I wouldn't owe them money!

Along with so many others who have just opened their monthly statements from Chase, I noticed my payment has jumped from 100 dollars each month to 248 dollars! I also carry my first and second mortgage with Chase. In January of this year, I lost my job of 15 years. I am single and living on unemployment. Chase gets all but 100 dollars of my unemployment checks each month! I have always paid my monthly fees on time and also took advantage of the 3.99% for the life of the loan offers.

I consolidated my credit cards when Chase offered a 3.9% for the life of the loan. I transferred my balances, paid the appropriate fees, have paid everything on time, and now find my minimum payment on one card is going from $320.00 to $815.00. I held up my end of the agreement and they are now forcing me to take a higher rate to lower my monthly payment after accepting the fee upon inception.

On July 28, 2009, I contacted Chase credit card to obtain my balance as of that day in order to pay off the card. I spoke with a Jessica at Chase who stated that $20,978.19 was the balance and I would have to pay a charge of $9.95 to use an electronic check to pay off the balance. I paid the $20,978.19 by e-check, which Jessica stated would put me at a $0 balance, and per her instructions, sent a check in the amount of $9.95 on July 28th prior to my due date of August 16, 2009. On August 29, 2009, I received a statement from Chase showing that I owed $30.65 in interest. I called on August 30, 2009, and spoke to an Adrianna who stated that that was interest from July 23 through July 28, 2009. My statement also shows that Chase received my $9.95 check and posted it on July 31, 2009. When I asked for my balance and was told that it was $20,978.19 and to pay this would zero out my account, in good faith, I expected that all charges would be included. Neither me nor my wife have jobs any longer and every dollar counts; I believe Chase is taking advantage of me. Please help me in any way that you can.

I went to the Chase Bank website to dutifully make my monthly payment and was shocked to see that my minimum payment had increased to $601. When I called customer service, I was informed that the minimum payment increased from 2 to 5 percent. When I asked why, I was told that this was done to "help me" pay my debt sooner. I told them this is not helping me as the payment is now more than my mortgage payment. I took advantage of Chase's promotional 3.99% interest rate for the life of the loan a few years ago. I had incurred significant debt as a result of a job loss in 2002 and illness, which prevented me from working for nearly 2 years.

Chase is a boil on the ** of banking and lending. Absolute predatory lending. Update on my earlier concern referencing the offer of changing my 4.99% loan terms with 2% payback to 7.99% loan terms, with 2% payback for 23 months:

I have 2 separate balances on my Chase MasterCard. The primary balance was at an interest rate of less than 10%. This was to be fixed for the life of the balance. I did a balance transfer with an interest rate of 2.99% for the life of that transfer balance. Chase raised the interest rate on the primary balance. Although I did dispute the increased interest rate, they were not cooperative to honor the prior rate promised. I subsequently closed the account. I have an excellent credit history. I always make more than the minimum due. I just received a notice from Chase indicating the interest rate was going to go up to 16.99%. If I were to disagree, then my account would be closed in order to honor the existing rate on the balance. I called to make sure that I would not be affected, since I had already closed the account.

Chase Credit Card sent my monthly statement with a 5% monthly payment increase. When I called the customer service rep, I was told that I could have my payment lowered back to what it was, if I accepted an increase percentage rate of 7.99% and she could not promise that it wouldn’t go higher. I borrowed the money from Chase with percentage rates of 3% and 4% APR for the life of the loan! I have never missed a payment and paid more than the minimum payment most months. This is extortion! Is this legal? Isn't this bait and switch? Please help! If my other two credit cards decide to do this, I could end up losing everything because I won't be able to afford the high monthly payment! And it isn't fair to raise my interest rate after the fact! Please help!

My husband has a credit card with Chase. We have always made the minimum payments. Our minimum payment went from $250 to $612. This month, there is no way we can afford this. We called to see what we could do about it. They offered us a 7.99% for two years, and then it goes to 12.74 %. Why should they be able to change the terms of an agreement that we had with them, which was average percentage of 4.50% till paid in full? I know the government is trying to help consumers out, but this is no way helping us out. If other credit card companies can do the same thing, we will have no other option than to file bankruptcy.

I had a promotional rate of 4.99% on my credit card and they changed my minimum payment rate from 2% to 5%. It changed my minimum payment from $425.00 to $1048.00. They made me a deal that I could keep the 2% but my promotional rate would now be 7.99%. I had to take it because I can't afford a $1048.00 minimum payment. Please stop this from happening. I have always paid all my bills on time.

I am yet another victim of this unethical and outrageous practice brought forth by Chase. In its attempt to coerce consumers to give up the promised 3.99% interest rate for the life of the loan, Chase has established a new minimum payment requirement. The new minimum payment represents 5% of the balance of the loan; a 3% increase from the previous minimum payment requirement. My once affordable monthly minimum payment of $200 is now $486. I contacted Chase to inquire about additional offers. Chase generously "offered" to increase my interest rate from 3.99% to 7.99% to maintain my minimum payment at $200.

I, too, have just fallen victim to Chase. The statement I just received from them shows an increase of over $400 from my last one. Mind you, I have a record of paying on time and I work hard to maintain good credit status. I don't understand why, after the President's bailout, they're crucifying us. I cannot afford to pay the new minimum balance and feel betrayed and powerless. I also plan to alert my political leaders of this scam and unethical act of aggression! I will continue sending the 2% payments of the balance. There goes my credit. There should be a civil suit against Chase.

Chase has increased our minimum payment from 2% to 5% of the outstanding balance of our credit card account, essentially changing our monthly minimum payment from $324 to $902. We spoke with a rep and were told the only way to return to the 2% minimum payment was to relinquish the 2.99% interest for the life of the balance rate we currently have for a 7.99% rate for 2 years and switching to an adjustable thereafter. Chase is attempting to squeeze us out of the 2.99% interest rate we have. It's classic bait and switch.

I'm yet another victim of Chase's "New Giveth and then Taketh Away" program. They "giveth" me low fixed interest rates for the life of my balance, and now, they "taketh" them away. My minimum payment more than doubled as well. When I called to inquire about this, I too got the same story as everyone else -- "We told you your minimum payment would go up from 2% to 5%." (I was even told it was to "help me" so I would be out of debt quicker! If I could pay that amount, believe me, I would be!)

Chase recently upped their minimum payment requirements from 2% of your overall balance to 5%. This was done without notice and will require many individuals to either default on their payments or accept a higher interest rate. This was a very unethical move. For example, on a balance of $10,000, the minimum payment of $200 went up to $500 in one month, without notice.

I have a Chase credit card and the last purchase made was in 2007. I don't even receive a monthly statement for this card and forgot I even had it! I received a statement today with a $29.00 Rewards Program Fee. I called to advise I didn't authorize this fee and to please remove it and go ahead and cancel the card. I was told they would cancel it but that I was still responsible for the fee. I asked for proof that I had authorized it. It seems back in June 2008 that a notice was sent to all customers. In that notice, it was stated that a $29.00 fee would be charged if I didn't dispute it. Isn't there a law of sorts already in place stating that not cancelling cannot be considered authorization anymore? Please advise.

Three years ago, I borrowed from Chase a large sum of money for an emergency to save a family member's life. I was so grateful that I had good credit and Chase to borrow from at a fixed rate of 3.99% for the life of the loan. I have paid my bill every month faithfully and always on time, always trying to pay more than the minimum payment. Last month, my minimum payment was at $157.00 and again, I sent them $200 in good faith. Yesterday, I received my bill and my minimum payment has increased to $385.00. Devastated barely describes what I am feeling. I am not able to pay this astronomical fee. My husband is out of work, I gross less than $20,000 a year and work very hard to sustain us.

Chase sent a pamphlet out, indicating their change from 2% to 5% minimum. You could opt out, and my understanding of the pamphlet is that you could close your account and continue paying as agreed upon at closing - 2% minimum. I sent a letter to opt out and heard nothing. Now this month, my accounts that I have paid on time and over the minimum due are up to 5%. This is after receiving a "grace" option of not making a payment on one month as a "thank you" for being a good customer (in which I did make payments anyway). I called today, and they said the opt-out didn't allow me to remain at 2%?

I called to see if there was a mistake in my statement. My monthly minimum payment has always been $228.00 each month. I always sent $400.00 each month and was never late on a payment. I get paid on the tenth. Next day, I drive to Chase Bank and make my payment, which I do on the 18th. I drive a school bus. We don't make a large salary.

I have been a customer with Wamu for over 8 years and never had as many problems as I have had with Chase in the few months that it’s merged! Why, when I make a debit transaction with my PIN number, does it stay pending for a few days and it’s happened so many times that in the last month I’ve had $200 in NSF fees? In 8 years with Wamu, I had maybe 3 NSF fees and one was because of fraud! This bank is horrible. They are robbing people blind. Something needs to be done about them! I work in retail and every time I see someone pay with a Chase card, I ask them how they feel about them and it’s always the same. This bank sucks! Maybe I’m not getting something, but I was always told debit with PIN is like paying cash. I mean, after all, when you return something and you paid this way, they hand you back cash and they don’t put it on your card! I would not advise anyone to ever open an account here. Chase Bank robs people blind!

I am another victim of Chase Bank where I have a large balance with a fixed 3.99% until paid in full and now for me to keep the payments at 2%, I have had to agree to the 7.99% hike which is good until Aug 2011. I have never been late or missed a payment. I had to accept this payment arrangement so my credit is not hurt. I could not pay what they are now asking for. I had been a long time client.

My credit card went from 2% payment to 5% payment. I had a payment of $155.00; it's now $370.00. My other card will go up this next cycle from $182 to $455. I cannot afford this. I am in a promotion where if I do not miss a payment, I would have 3.99% and 4.99% until I pay off the card. But I called, and they said they could change it to 7.99% for 2 years and go back to 2%. But I think since I am in a promotion type, they should not be able to up my payment so much. I would have understood maybe 3%, but 5% is a little high.

While on Los Angeles Rants and Raves section of Craigslist, I read a posting entitled "Beware Chase Card Holders." So, I read the posting and immediately called Chase. Chase increased my minimum payment from $350 to $850. I have been with Chase for 12 years. I have never been late and I always make $450 payment. To keep my minimum payment, I had to accept Chase's offer of a 7.99%. My other interest rates were 2.99%, and 3.99%. I was a loan administrator for a commercial mortgage banking company until I was laid off in January 2008. I am presently collecting unemployment while looking for a permanent job. I am applying for jobs that are paying $20,000 less than what I was making. I have not found a job, my unemployment benefits terminate in January 2010, and I have a mortgage to pay.

I had a WaMu card for 2 years, and I never missed a payment. Back in June, I had a car wreck and had to charge some expenses that I expect to have reimbursed. Long story short, they canceled my card and I had never ever missed a payment. I always had heard that Chase was bad news from my family members who had accounts with them and was dreading the fact that the idol of greed (Chase Bank and their cronies) had purchased WaMu.

We have three credit cards with Chase that we are doing our best to pay off. We have never missed a payment and we have never been late. Chase decided to raise our minimum payment from 2% to 5% of the outstanding balances which more than doubled the monthly payments we were required to pay. This has now crippled our already tight budget. We were making due before and not defaulting on any of our payments, but now there is risk of us not being able to pay all because they raised the minimum payment. I understand that Chase was trying to reduce their risk. However, in doing so, they have actually increased their risk because we are now going to have trouble making our payments when in the past this has not been a problem for us.

Chase claimed they sent a letter out stating they were raising the minimum amount from 2% to 5%. That raised the minimum from $323.00 to $796.00 a month. I have had this credit card for years and have always made my payments on time. What are these people trying to do, make everybody default on their credit card payments? I do not know about other people, but I cannot afford to pay the increased amount each month. I think it is totally unfair for them to do this to people. If I have to pay this increased amount, none of my other bills will get paid.

Without any proper notice, our minimum monthly payment to Chase has been raised from 2% to 5%. We have been good Chase customers for over 15 years, always paying on time. We took advantage of a 2.99% interest rate for life offer and transferred some higher interest medical bills that we were paying through a hospital payment plan at 5%. We should have left them there. It seemed like a good move at the time. Now our payments will more than double. This does not seem like a fair business practice, it will put us over the line. Our monthly budget is totally shot.

I was a victim of Chase Credit card. I was given an interest rate of 3.99% for the life of the loan. My monthly payments were $386. They have now increased the minimum payment from 2% to 5% and my monthly payment is $941. When I called the bank, I was told that the only way to change this is for me to accept a higher interest rate of 7.99% till August of 2010. I am not sure why after providing them with tax paper bail outs that they now think that they have to punish their existing customers that have never been late on a payment. When I talked to them, they are not interested in keeping a long term customer. They’re not interested if the customers will default on their payment. They are just interested in increasing their minimum payments. This should be illegal! With the high monthly payments in this current economy, who can afford it?

My story begins when I received my WaMu credit card. Little did I know that would later be bought out by Chase. While I had my card with Chase and WaMu, I paid it diligently, always paying a little more that the minimum due. On 6/19/09, my card balance was due for my card payment of $108.00. I had set the card of previously for $96 and when I attempted to go into my account using the online method on 6/17/09, I was unable to get into the account and process the bill. The following morning, I awoke at 6:00AM and promptly went online and paid the additional $22.00. On 7/21/09, I received a letter from Chase telling me they were raising my interest rate to 29.24%. I called and asked immediately when receiving the bill why the interest had been raised. I was informed by Chase that due to my bill being late, they were raising my interest.

I received cash advance checks from Chase. The available balance was not clear. I wrote a check out which bounced. Chase refused to honor the check. I sent copy of letter to J. ** and explained situation. He refused to take my $40 charge for overdraft charges away. I have a bill now that’s due for 8-30-09. Other Chase cards with high available balances have now charged me a higher interest because of a late payment, which isn’t late according to their bill they sent me and which was in dispute with the CEO of Chase about my available balance.

I just received my credit card statement and noticed that my minimum payment almost tripled. What a terrible time to have this happen to me. I've always paid my bill on time and paid more than the minimum payment. The requirement went from 2% of balance to 5%. I called Chase and they said that this happened to certain accounts that had special interest rates so they could collect the balance faster. Can they legally do this to everyone who also signed up for these special interest rates? If they received $25 billion of taxpayers' money, how could they do this to the people who helped them stay afloat?

It’s unbelievable that Chase has increased my minimum payment by $200.00 a month. They of course say it is perfectly legal because they made the change before the new law becomes effective. I have never missed a payment and always paid more than the minimum.

I do not own or have ever owned a card or an account with Chase but some not very nice person insists on calling our home and disturb our peace, insisting we must pay what I owe? Please, it's time someone does something to stop harassment of people who do not even have an account with them or people related to those who do. Thanks.

What happened? The Mafia makes a comeback? It's the same old story, the rich stomping the little guy even further into the ground before they get another bail out from the government or grab their money and let taxpayers pay for their dumb decisions. It won't matter any to them. They'll still be eating caviar and drinking their thousand-dollar bottles of wine.

My husband and I had two credit cards from Wamu that Chase took over. We had these cards for years. We always paid on time. When Chase took over, I had always paid my bills online. When I went to pay Chase online, the system would not allow me to pay, so I had to call them and make a payment over the phone, which they show I paid it a day late. So for this, they raised my rate from 7.49% to 22.99%. A few months later, they lowered the credit line to what we owed and raised our rate to 26.99%. They say they sent out letters regarding all of the changes, but I never saw them. The only one that I have seen was the one they sent me telling me that our account balances increased too fast to our limit so they were closing the account.

As per my previous post dated 8/28/09, I am pleased to say I received a letter and Chase has reinstated my previous 2.9% rate. They, however, still admit no fault in changing the billing date and they are not sending a bill on time, so I will still be out the $39. So I guess even if they screwed up everyone's billing date and reinstated them, they could still whack everyone for $39.00 (how many customers?). That’s quite a racket going there!

I too was a victim of Chase Credit card doing a bait and switch. I was promised an interest rate of 3.99% for the life of the loan. They have now increased the minimum payment to more than double. The only way to change this is for me to accept a higher interest rate of 7.99%. I am not sure why after providing them with tax paper bail outs that they now think that they have to punish their existing customers that have never been late on a payment.

Since at least 11/08, there have been unauthorized charges on this card from Chase Fraud Protection, Chase ID Protection and TLG Greatfn. These are charges for no product or service provided. Therefore this is criminal activity and must be refunded absolutely immediately! This is robbery of the elderly, who are not familiar with the current business methods and measures. These tactics are pure robbery, fraudulent and damnable. God have mercy on your soul for this pure evil/criminal activity!

Chase has raised the minimum payment due on my low interest credit card. My minimum payment has more than doubled. I called Chase and talked to Robert to try to opt out and he said there is no opt-out option. You must pay the higher minimum or you can keep the lower minimum, but the APR would raise by at least 4% and then after a year it would be raised again. I asked if there was any way I could keep the original agreement and he said, “No, you have to choose one or the other and you can’t opt out.”

They raised the minimum payment from 2% to 5% on my low interest rate balance transfer credit card. I had faithfully paid more than the minimum balance for two years ($400), but now the minimum has been raised to $593. Coming up with the nearly $200 per month will be difficult. I may have to transfer some of the balance to another account to get the minimum payment down to $400.

I paid off more than $6,000 on my credit card, paid it in full. They are now sending me another bill and double cycling. I spoke to some of the nastiest and no customer service people I have ever come in contact with, who said that they can do this and they will do this until they are not allowed any longer. I am a single mother of two school-aged children. I get child support but it's never on time and sometimes, not the correct amount. I have worked my ** off to pay this balance off and they are trying to find one more way to screw me. They already jacked my rate up from 11% to 29.9% on old balances that is not allowed under the new law as well. It was all I could do to pay off that balance. How dare they try to do this to me?

I have a promotional interest rate of 2.99% until my balance is paid off with Chase and they recently raised my minimum payments to 5% of the balance. This is outrageous and I think they are trying to make me go into default. I have always paid my bills on time. This should not be allowed. I now have to come up with an additional $300 monthly when I'm already on a tight budget.

We too had consolidated debt with Chase's 2.99% and 5.99% life of the loan offers to the tune of about $10,000. We're shocked to find that our minimum increased from about $200 to $532 this month. The representative told us the same story about having sent a notice that informed us of the minimum calculation increase to 5%. We never saw it, maybe the print was too fine. We will pay this off as fast as possible, but we are telling all our friends and acquaintances about Chase's treatment of longtime customers who have neither skipped a payment nor been late, but rather have usually paid more than minimum per month. To think that our tax money has been used to bail them out.

I had two Chase credit cards. I've had them for at least 30 years. I'm a retired US Treasury Law Enforcer. I've never missed a payment and I have (as far as I know) a good credit. On Chase Visa, I have a 3.9%, until paid, balance transfer from about six years ago, which I have extended through further offers. I went online, after going paperless earlier this month (August) to look at my first paperless bill (I already didn't trust them for cancelling other card, see following complaint) and noticed my minimum payment had increased to more than I had been paying all along, $705! I'd paid $666 as automatic payment from my checking. My minimum had been above $200 recently.

I have been a longtime customer of Chase. I had taken advantage of the 4.9% life of the transfer offer. I had my account set up on automatic pay, thank God. I had received some information in the mail on the due date changing to provide additional time to pay. I do not recall any documents stating the increase in the monthly payments. I happen to log into my account and noticed that the minimum amount due was increased by almost $150.00. I immediately called Chase and was advised by a representative that due to the terms with their bank, the terms of my account had changed from 2% to 5% due. The sad thing for a lot of people who don't have automatic payment set up or enough money in the bank for the ones who do, this will cause overdraft fees and late fees for not sending the total amount. It is going to be a mess.

I took advantage of a low balance transfer rate of 3.99% to transfer about $10,000 of debt. The payment was around $200 per month. Chase notified me in June, stating that they were raising the minimum payment from 2% of the balance to 5%. This would double our payment to $500. My family is struggling to make ends meet as it is. We cannot afford to pay that extra 3%. If we can't find an alternative, we will probably default on the card and end up bankrupt. We have excellent credit right now. I don't want to see that be ruined by an unfair credit card company.

We, too, were notified by mail of Chase increasing our minimum payment of 2% to a minimum of 5%. We did not see or read the piece of mail. My husband assumed it was more Chase Credit Card checks and shredded it most likely. We opened our bill yesterday and that is when we noticed our payment was more than doubled. I called the company and the foreign phone clerk told me that they warned me. I told her that I understood that, but that I wanted to know why they are doing this to a longtime customer, who moved the balance to the Chase card under the agreement of 3.99% for the life of that transfer. We have never been late with a payment.

They raised my minimum monthly payment from 2% of the balance to 5%. When I asked them about the raise, they said it was to help me pay down my credit card. I said, "I didn't ask you to help me pay down my card faster. If I wanted your help, I would have asked." My low interest promotional rates are now being raised. I couldn't afford the new 5% minimum so instead, they raised my promotional so I can afford the payment but by raising my interest rate, my interest amount doubled. So either my interest rate doubles or my payment doubles. I chose the interest rate, which went from $80 to $160. In a short term, that means I can make the payment but over time, that means I will be paying more for my loan.

Chase Bank has raised my minimum payment from 3% to 5%. They do not want to negotiate. One supervisor was very rude. They don't seem to care that my payment will go from $350.00 a month to $800.00 a month. I have talked to several people there. No one cares! Their explanation is simply I will get out of debt sooner! It did not matter that I closed the account or that I have been a customer for years!

I got one of our Chase card bills today. We have two. This one has special rates, and for the past several months we have been making payments well exceeding the minimum. Now, our minimum payments are more than doubled. I contacted Chase today, 8/27/2009, and was told the same economic story others got. I spoke to a supervisor and she said that there was nothing she could do. Luckily, my credit score is high enough that I can close this account and not feel it and go in the original terms for 60 months.

I have 2 accounts with Chase and they raised my minimum payment on both accounts. One from $202 a month to $480 and the other was $303 a month minimum to $719. There is no way possible that I can afford this. Over $1,200 a month, it is more than my house payment. When I called them, they told me basically, "too bad." I will never ever have anything to do with Chase bank and I will be sure to let everyone that I know to also have nothing to do with them. I hope that Chase bank goes under!

I used a 2.9% check over about 1 year ago and have always paid on time. I received a letter from Chase telling me my billing date would be moved back around a week. When almost a week after my normal billing date passed with no bill yet, I called and found that I was now a day late and would get a $39 late fee. But as of then, I was still showing a 2.9% rate. I tried to have them remove the late fee since I did not get a bill, but the rep was just rude and said that it was not their fault. Now, I have received my new bill and it is 13.24%. I called and they said I will get a review and a letter within 10 days to tell me if they can adjust my rate. This looks like a new credit card scam to increase people’s rates. If they hadn't sent a letter telling me I would have a later billing date, I would have called before my normal date when I didn't get a bill.

I have two Chase credit cards. I have had one for 16 years and another for 8 years. I have never missed a payment and I have excellent credit. I had 3.9% - 5.9% for life on balance transfers years ago. I went online tonight to pay my bill, in advance, and found my minimum payment had was 2.5X higher! I called customer service and they claimed they had notified me of the change in writing. We cannot locate this letter. Other than coming up with the higher payment in the next few days, my only 'Chase' option is to agree to a 7.99% interest rate to drop the minimum payment back to its original 2%, but this rate will expire in 2 years. This is not what our agreement or their offer was. I will leave Chase as soon I can pay these off!

I received notice that my minimum due is going up from $375 to $904 this month, as everyone else, 2% to 5% increase. I've had this card for 15 years. I knew that I was in trouble a few years back when Chase bought out my card. The previous company was great and I transferred my husband's Chase card balance over when they hiked his interest rate up to 30% for no reason. All my balances are the balance transfer offers as that is all I use my credit cards for. Now I worry about Citi Card following suit.

I purchased a vehicle using an access check from my Chase credit card in January of this year. It had an APR of 4.99% fixed and a 3% fee which I paid. I ended up losing the car because the lot was involved in title fraud and was being investigated for years but, unfortunately for me, hadn't been shut down. Anyhow, I disputed the charges and was sure Chase would help me. Of course, they didn't. I have been paying for this even though I don't have the merchandise, faithfully, every money plus additional to cover finance charges. Well, I just got hit with an increase to my min. payment to 5%. Nowhere on my agreement does it say anything about this. I am going to have to file bankruptcy over this. All Chase had to say was for me to get a loan or consumer credit counseling! These people need to be stopped. This is immoral and evil!

I have been a loyal customer since 1997. In that time, I have never had a late payment or sustained any problems on my account. Now, Chase decided to increase my minimum monthly payment from 2% to 5% from my statement balance, exceedingly doubling my monthly payment (from $251 to $614). When I called and spoke to an agent today, he advised me, in order for me to maintain my 2% minimum monthly payment from statement balance, I would have to agree to an APR hike from promotional summaries varying from 3.99% and 4.99% to 7.9% for 2 years. After the 2 years, if the balance is not paid off, I would be subject to current APR purchase rate (currently 10.24%). Otherwise, if I do not choose this option, then I would be subject to pay the 5% minimum monthly statement balance.

Same as others on this site, I got many promotional checks with 2.9% offers and took them up on it. My minimum payment went from $440 to $1014. I called and complained. I sent an e-mail to WSJ reporter and copied to Paul's email add who is head of Chase Services. I got a call back with the same offers that others got. Basically, they are trying to get increased interest monies, and they only pay .2% on savings accounts. How ridiculous. Please everyone, e-mail and complain to Paul.

I am just like the other people who have posted their complaint regarding Chase Credit Card changing the rules of the game from 2% to 5%. I still have the 4.99% fixed rate for a loan used for my roof and truck. However, they changed the rules. How come they can get away with this?! I am powerless. If I would have changed the rules and said ok, I only want to pay 1%. There would have been all kinds of financial repercussions against my balance, credit, and future capabilities of credit again. Shame on Chase Credit Card.

Like everybody else in this forum, I, too, feel swindled and deceived by Chase. While the customer service rep was courteous, they were of no help. "There is no one else you can talk to." Now, I just hope I find some other company to switch this $35k balance to. One thing that I have yet to see mentioned is that I paid at least $400 to $500 (conservative estimate) in "transfer fees". I will never use Chase again for any purchase, and, as soon as all 4 of my cards are paid off, I will close all accounts and never do business with them again. President Obama, where are you?

I had a credit card with WaMu since 1993 which has always been in good standing. After Chase acquired WaMu, they closed my credit card account without notifying me that it was being closed. They also lowered my credit limit on another account. Both of these actions have affected my credit score, because losing $11,000 in available credit now shows that my balances are too high compared to credit available. I called and talked to one of their representatives who told me that they were reducing a lot of their credit lines and that it had nothing to do with me being a good customer. However, they were not willing to reinstate my credit, even though my credit score at that time was 700. I am sure because of this action, my credit score has dropped.

Chase increased my payment from $312.00 per month to $770.00. They informed me that even though I had a fixed interest rate of 4.99%, they were now requiring 5% of the balance as a minimum payment instead of 2%. They informed me that I would be able to pay off my balance faster now. I can't afford $770.00 and don't know what I am going to do. Chase sucks!

I had a private student loan with a high interest rate. Being the finance-savvy person I believe to be, I did a balance transfer to a Chase credit card of mine for a fixed 4.99% for the life of the loan. Granted I will not be able to claim the student loan interest as tax deductible, the money I am saving in interest will be well worth it. My balance on the credit card was $10,000 a little over a year ago, and since then, I have paid it down to $6,600. I always pay at least $200 a month, even though my monthly payment (currently) is around $137.

I have been a loyal Chase customer. I have never missed a payment or been late with a payment. I was offered a low-interest rate to transfer my balances until it's paid in full. Suddenly, my minimum payment goes from $300 to $800. Thinking this had to be a mistake since my account was always on time and I always paid more than the minimum amount, I called to find out why. I spoke to a rep from the customer service department who was extremely rude. She claimed that they had sent a letter informing me that my minimum payment would go up from 2% to 5%. I never received any such notification. I am now required to pay more than double the minimum monthly payment that I have had to pay before this month. How can they be allowed to do this?

They raised payment on a fixed rate from 2% to 5%. I cannot express how disgusted I am with Chase. I have 4 cards, business and personal. I will close them all and post a flyer that my business no longer accepts Chase cards. And I ask any business person with a conscience to do the same.

Prior to Chase Bank purchasing Washington Mutual, I held a Mastercard credit card account with Washington Mutual with a $3000 credit line. I consistently maintained a 30% balance to credit line average balance. This was intentionally done to ensure a favorable credit rating with all three major credit bureaus. Prior to Chase Bank assuming Washington Mutual, such credit limit was lowered from $3000 to $2614, slightly above my balance at the time. I shortly paid it down to 30% of the $2614 balance and in April 2009, I paid off the balance of the Washington Mutual Mastercard account.

I opened my Chase credit card account today with fixed low rates until payoff and noticed the minimum payment went from $414 (2% of balance) to $1,015 (5% of balance). Chase says they can change the payment anytime they want and could demand 100%. Looks like bank bailouts are helping everyone but the consumer. I'll find a way to pay the extra but many will be forced to higher rates to maintain lower payment. This is not right. Where is the bailout for the consumer?

I was screwed by Chase too. Apparently, after getting taxpayer bailout money, Chase has decided to use it to screw us taxpayers. Fortunately, I can afford the 2.5x increase in monthly payments. But, it is clear that Chase is trying to force people to default or be late, so they can increase to the maximum fee. This is devastating. I just quit my job to open my own business and I am on a tight budget. I will never do business with Chase, an affiliate, or anyone who advertises, supports it, etc.

They lowered my credit limit from $12,000 to $2,900 - a third of what I have worked and paid perfect. This will hurt my credit score with the other lenders. The reason was low usage. So, I'm penalized for keeping my account low or paid? What these money-hungry ** are saying is they don't want people's business unless their credit is sub par or they stay in debt so they can charge the hell out of them. I, for one, am going to sue them.

Same as everyone else, I have emailed my senator and congressman regarding the white house raising minimum payment from 2% to 5%! There are 800,000 people, but 422 pages of comments on this site! They are double dipping with our tax money and now they are trying to get the rest. From what I read here, these people who are getting affected are just like me, responsible! What's the need of a credit score, if these banks do not uphold their bargains they sell!

Same story as other posters: 3.99% rate until paid off on two of four Chase cards. I was surprised by the increased minimum payment from 2% to 5% of balance when I logged on to schedule the payment in the early morning of the closing date. I called immediately suspecting that the other 3.99% card with a higher balance had also been raised. The customer service rep was civil, though for part of the call I was not, and confirmed that both cards with until paid off balances had been raised. The other two cards still have the 2% minimum payment.

Same story as everyone else. I took advantage of their 3.99% interest rate checks. I have paid more than the minimum almost every month and was never late with a payment having them deducted automatically from my checking account. Today, I find my minimum payment went up $154 a month. I called and was advised due to the economic conditions it was something they had to do. I do not know if Chase received any bailout tax money, but I wonder if in addition to getting screwed in this manner, I am also making payments to them with my tax dollars under a bailout! Where is our hard working government, and why are they not putting an end to these predatory practices?

Chase has been calling my place of employment for the last 6 weeks. They have repeatedly been asked to contact me at home but instead have increased their call volume at my job. They have been given the number to delete several times and have not done so. When I asked to speak to a manager, they hung up. The disruption of having to handle their calls not only by my self but other employees also is causing our customers a delay in response to their needs. My boss is not happy!

I have a debt currently of $14,000 with this card at a "guaranteed" fixed rate of 5.56%. Abruptly, last month, Chase raised the minimum payment from 2% to 5%, jumping my minimum payment from $300/month to $700/month. As a 74-year-old part-time school teacher, this jump is impossible for us to make. When I phoned Chase today, they gave me two options: either pay the 5% minimum, or else, go back to 2%. However, if I opt for the latter, my interest rate jumps to 7.95% for one year, and then jumps to 17.42%. The consequence to this action by Chase is whatever we do, we are financially hammered. They acknowledge that the jump to 5% minimum payment is no longer allowed, but since they did it before the new law takes effect, they can do it.

I had a WaMu credit card with a $16,000 limit, which was acquired by Chase. I got a letter a few weeks ago stating that they had lowered my limit to $4,200 because I don't use the card very often. This hurt my credit score! Likewise, I have a Chase card and took advantage of a 3.99% APR balance transfer offer a few years ago where the rate is fixed until the balance is paid. I just checked my statement this week and my minimum payment has gone up from $247 to $612! I never even received any warning about this! In addition, I have never made a late payment and my credit is very good!

Add me to the list of Chase customers, who took them up on their lower interest for the life of the balance and transferred a large balance to them only to get screwed when they raised my minimum payment from 2% of the balance to 5% (from 280 to 731)! I owe them about $14,000 but am in the process of taking out a personal loan to pay them off. I don't even care that the personal loan interest will be 4% to 5% higher than my current Chase interest, because I'd rather give my business to another institution. And I recently bought a car (still owe about $19,000), which ironically was financed with Chase Auto and I'm transferring that loan to another institution for the same rate, 4.9%. In the end, they have lost collecting interest from me on $33,000 over the next 5 years or so! I hope others can follow suit and dump them forever.

I was slammed with a late fee of $39.00 + finance charge. I never received statement, so payment was 10 days late. I called and spoke with a rep to pay and at that time, he rescinded the late fee to the problem described. I just received the latest statement with no adjustment. I called rep who said late is late and would not provide name of representative who authorized elimination of late fee. This is out and out fraud! They steal and they lie! These large banks cannot be allowed to screw people like this, especially when so many people are struggling.

As is the case of some other 800,000 cardholders, my minimum payment was increased for one of my Chase credit cards from 2% to 5%. This is the card that had promotional rates averaging approx. 3.9% for the life of the balances. It's clear that they repent having lent money so cheap when they can make much more spread now and enslave people even further. So, they resort to this shady extortion tactic to circumvent the promotional fixed rate commitment by bumping up the minimum payment and try to get people to pay sooner the cheap money (what about the flat fee they charged for it?) or accepting an increase of rate in exchange to be able to pay a lower minimum until 08/2011.

We also signed on for low interest rate until the balance is paid in full, but we were also told our payments would never go up, only down, as the balance is paid. Now our payment went from $213 a month to $526 due to bad economy. We have both lost our jobs due to this economy, but have never been late with payment. We're now thinking the hell with it. I don't want to pay them any more than promised.

I've had my mortgage with Chase Bank for many years. I’ve never been late once. In fact, I've been stuck with them as my mortgage company over the last 5 years or so after several banks tossed the mortgage around from bank to bank. I had never had credit cards with them, they offered me, and so I took them up on it. Okay, I earned very high max. I used it over the years, when I needed it, and paid it off when I received an annual trust distribution of $50K from family trust (I am an only child and trustee). I opened another small account for my son who is disabled and trying to take 2 classes at Towson University, needs transportation, and other assistance. I'm a single parent, RN for local government, diabetic, not young!

I closed my Chase Visa account back on 7/31/09 and made my last payment that same day or so I thought. I asked the customer care guy how much was owed on the account and that I wanted to pay it in full and close the account. After a long drawn-out battle with the agent trying desperately to keep me on telling me I would be penalized on my credit score by closing the account, he finally gave in and told me I was basically hurting myself but it was fine with him. So today, August 26, 2009, I received a bill via email telling me that I owed $12 and some change. I was taken aback because I knew I had paid the account off and closed it.

I also have been duped by Chase. I borrowed 13,000 Aug of 2008 with a 4.9% fixed rate. Never late but my payments were raised from $268 to $624 a month. I made sure to ask my minimum payment before I transferred to them. The supervisor I spoke with was arrogant and rude. The supervisor told me the bank was in trouble and could not afford to let me make such low payments at such a low rate. But they could afford to let me continue my low payment if I agreed to raise my rate to 7.9%. I live on a fixed income of social security and pension. Talk about blackmail and extortion! Where are our lawmakers? These people belong in prison. Fortunately, I was able to transfer this balance to Bank of America at 3.9% without transaction fee until May of 2010, so I have some time to try to figure out what to do.

I recently received a notification from your company, Chase, regarding my card account ending in **. Your notice stated the following: “Thank you for being a valued customer and for choosing Chase. We value your business and appreciate the opportunity to serve your financial needs. In a recent review of your account, we noticed that you have used only a limited amount of your credit line with us. We believe this may indicate that your current credit line is higher than required to meet your usage and/or spending needs. To better align your account with these needs, we have adjusted your credit line to $5,000.

My complaint is about Chase Credit Card customer services. A couple of months ago, Chase has acquired Washington Mutual Bank and started to transfer customers' information from the WaMu database to Chase. That included moving credit card accounts to their Chase website. Before the date when the accounts were moved, Chase prompted users to log in and confirm the transfer of accounts. I logged in, confirmed, and got a confirmation page, saying that all of my accounts were transferred. I logged in to Chase website, and it seemed that everything transferred and I had all of my Chase and WaMu credit cards together (around 5-6).

I just checked my online statement today to see that my minimum payment on my largest credit card balance has more than doubled. Try $950 instead of $390 per month. I'm sad to say you already know the story. My payments were always on time. Good FICO score. I am of the belief that there is a special place in hell for Chase and any other bank that does business in this way. If I can't get a loan to consolidate this debt, I may have to file for bankruptcy after I have worked all my life to keep my credit in excellent shape.

My account was previously with WaMu and was acquired by Chase. My payments were always on time and above the minimum amount required to pay. I was charged an over the limit fee of $39 for finance charges (not purchases) that took me $2.50 over the limit. When I contacted customer service, I was given the runaround. I requested to speak with a manager and was informed that there was no reason to speak with a manager and that she would handle my problem. I called back and was finally given to a manager who stated that this is policy and will not be reversed. I inquired about any other recourse and was instructed to put my request in writing to a Kelly ** in Columbus, Ohio. I have had other credit cards before and have never been assessed an over the limit fee for finance charges. I was also informed that my account would not be reopened once closed, but not given a reason why. The customer service dept. is very rude. It is unfortunate that consumers have to put up with such practices. I will not hesitate to inform anyone who will listen about my experiences with Chase bank and warn them not to get into any form of business with this institution.

I also picked the 3.99% interest rate and was shocked to find the payment went from $177 to $430. When calling, I was offered no reason why except that I was notified by a mailer a couple of weeks before. I can't make the payment of $430 and when I talked with them, they said the only way to fix it is to raise the interest rate.

I have always paid my card on time and have been a loyal customer for years. Today, I was told they are more than doubling my minimum monthly payment unless I let them raise my interest rate. There is no way I am going to be able to double what I pay now. I will end up defaulting on my card, ruining my credit and/or filing bankruptcy.

I have never been late nor missed a credit card payment. I just received my statement and my payment due tripled for no apparent reason. I called and the Chase rep and they told me that they sent me advising me minimum payment was increasing from 2% to 5% of the balance, which went from $200.00 to $600.00 a month. It is a play on words. That means your payment is going up more than 50% in reality. And the payment needs to be mailed within 10 days and received no later than 16 days after receiving the bills. So again it is not 30 days due payment, another play on words.

I have the same story. My monthly payment was raised from 2% of the balance due to 5% of the balance due as of the 8/09 statement. The extortion part really burned me up. If I was willing to let them raise my interest rate from 3.99% to 7.99% until 8/01/11, they would put my monthly payment back to 2% of the balance. That is nothing more than extortion. I then asked why none of my other Chase cards had changed, and I got some ** story about a card by card analysis. It was only the lower interest rate account that they are trying to make more money on. I will be looking for the original paperwork for the cash advance I took when I get home tonight. I know the interest was supposed to be 3.99% until paid in full, but I have to look for the legalese about Chase being able to raise the percent of the monthly payment.

Increase minimum due from 2% to 5% - As many of the other customers are complaining, I too pay more than the minimum and always on time. Why, when people are making every effort to keep their heads above water and faithfully pay their bills would a company pull something like this? They are creating more of a problem for every hard working citizen. The government didn't help me when I’m already struggling to pay my debts.

I have had my Chase credit card for many years. I, as well as many others, have been treated unfairly by this company, raising their minimum monthly payment from 2% up to 5% of the outstanding balance. On a $7,600 balance, the payment went from $153 to $380. I, as well, had a 3.99% fixed rate until paid off. Customer service could not give me any justified answers and were frankly pretty rude. I explained this was not the agreement prior to accepting this offer and was told it is all provisional based on the economy; of course, for Chase's needs. I plan on filing other complaints with the Arizona Banking Industry and anyone else who will listen. I'm all for a class action. I have paid them off and will never do business with them again. I guess they do not appreciate responsible good customers?

I had a WaMu credit card and apparently, Chase has taken them over. I always paid my bill. I did not get a bill one month when Chase took over. The next thing I knew, Chase sent me a letter saying that they were closing my account because my account was delinquent. I never got a bill. If I had, I would have paid it. Today, I just got a call from Chase saying I have not paid since August. I guess they did not send a bill again and now I have late fees and have to pay more. I think they don't send statements on purpose so they can charge more. The government needs to do something about Chase.

Same thing, I had the low interest rate and got my bill. Payment went from $198 to $500 where they then strong arm you into letting them raise your interest rate in order to drop your payment back down. Our interest rate is $800. I cannot believe after you work so hard to pay your bills that they can treat you like this.

I have been a loyal Chase customer. I have never missed a payment or been late with a payment. Suddenly, my minimum payment goes from $181 to $431. When I called to find out why, they were rude and said that the only way to reduce my payment was to raise my interest rate. I am now required to pay more than double the minimum monthly payment that I have had to pay before this month. My minimum monthly payment went from 2% to 5% of my outstanding balance.

I have been a responsible member of WaMu for a very long time. They recently moved over to Chase. What a mistake. I have had nothing but trouble with Chase Card Member Services. First, they charged me a $35 late payment fee because when my account changed over from WaMu, they didn't get the payment info on time. I paid a week in advance! When asked to remove it, they said they couldn't because it was in the Card Member Agreement under "Late Payments". I went to my Chase bank and had them contact Chase Card Member Services and they did finally reverse the charge. But I had to go to the bank and make them talk to the card member services before they would do anything!

I reviewed my statement and noticed that my interest rate was increased by 5% to 14.17%. Thinking this had to be a mistake since my account was always on time and I always paid more than the minimum amount, I spoke to a rep and a manager from the customer service department and they both were extremely rude. They said that they had sent a letter in May informing me that I could either close my account or pay the higher interest rate. I never received any such notification. I asked if I could still close the account, but was told that I would still be responsible for the new increased rate. I am extremely disappointed with both how Chase chooses to treat customers in excellent standing and their cavalier attitude. I will tell everyone who will listen not to deal with Chase because they do not honor their agreement!

Chase closed my credit card account, formerly a WaMu account. They did not inform me before closing the account. I had to call once my card was rejected to find out the account was closed. It was almost two months after closing the account that I received a letter without specific or good reason as to why they did so. I have had the account for several years, have made payments on time - usually far more than the required balance, and have paid the balance to 0 more than once. I have good credit.

My complaint with Chase is that after acquiring WaMu, of which I was a long-time customer, my finance charge on my credit card went from around 13% to 29.99%! I am paying more than half of my credit card payment for finance charges. I spoke with someone prior to Jennifer, who transferred me to her. The first person I spoke with disconnected me during the transfer. The second person I spoke with didn't give her name but said that my minimum payments were raised 5% and I should have gotten a letter back in June of this year and that nothing happened to my finance charge. She said I could close off my account if I wanted to. She was also in the Hardship Department but couldn't do anything else for me. She then suggested that I talk with someone in Customer Service and transferred me to Jennifer.

I was shocked and extremely taken advantage of when Chase increased the minimum payment from 2% to 5% on my low-fixed rate balance. There must be a law against this. I have maintained an excellent credit score all my life, and this is totally unwarranted. This will result in a financial burden to me and my family.