AARP Roadside Assistance Reviews

When I called for roadside assistance from AARP Roadside Assistance I had just blown out two tires on my Motor Home, I was asked for my GPS coordinates. I was not able to determine my coordinates. I was able to provide that I was at Mile Marker 138 headed North on Interstate 45. They should have been able to locate me with that information. Roadside assistance then asked what town I was in. Again, I didn’t know where I was at. I was then told that I would be receiving updates via text messages, and phone calls. I did not receive any phone calls, and the text message just stated that someone could not come out for two hours.

One of the benefits touted by AARP's Roadside Assistance program is trip planning maps. The member website includes a link to order custom trip routing and maps. After waiting a week after placing my order on the web, I called, talked to a person who seemed to be in India. He verified that my membership is active and transferred me to the department handling the map request.

On Feb. 16, 2019 we signed up online for a family membership. Received confirmation emails that our sign-up was successful along with a Membership number. We were told that cards and membership packet would be sent within 14 days. On Monday, March 11 I called to check to see where our materials were... spoke to a person who could barely speak English and she indicated they had no record of that number!! I was transferred to a person named Traylon who confirmed that there was no record of us. He said he would forward the issue to the “Investigations Dept.” to find the problem and would get back to me within 3 days.

We have been trying for over 6 weeks to get them to update their mobile app database to show we are not expired. Their customer service reps do not speak English very good and understanding them is quite difficult. We were told it would take 10 to 14 days to get the mobile app expiration date corrected. That did not happen. Two more calls (again communication issues) and we are no closer to getting resolved. I am really surprised AARP is still associated with them.

I had to change my credit card info for billing, and I get an east Indian that can barely speak English to take my info. We have two american names here, AARP and Allstate. I am angry, where's the America first? I'm not paying good money so these two so called american companies can make a fortune using either Visa users or out of country. Where's your loyalty? Support Americans, as we are supporting you.

I had an awful recent experience with AARP Roadside Assistance on Monday February 18, 2019. Unfortunately, this is not the first time I have experienced an issue with getting service from AARP Roadside Service. On Monday, February 18, 2019 just before 10:45 am, 3 of the bolts that connected my tire sheered off and my tire went rolling past me, leaving me on my rotor on the side of a back country road, 8 miles from any gas station or service. I called AARP Roadside Assistance right away for a tow. At that time, I informed the representative that I had a dog, a Border Collie in the vehicle with me that would need to be transported in the tow truck with me. I received a text saying that my tow was supposed to arrive in about 2 hours.

I noticed my tire went flat in the garage. It's kind of tricky changing these tires, so I called AARP for assistance which took forever, difficult to understand the guy. He would ask questions but talked over me. When completed, he told me I would receive a text, being my go between. I waited and waited, finally changed the tire myself. On the thread of the text I wrote, "I won't need service anymore," waited then text again. About an hour or so later I received an automated call from AARP, with options. I picked the one that service has not been provided. I spoke with a man, telling him about the text I received and my reply to the text. He put me on a very long hold, meanwhile the service guy showed up while I was on hold. I sent the serviceman away, I didn't need it anymore.

Please read fine print! ON an annual superior membership they only cover four calls in a year! Normally one does not break down that often but in my case I had series of unfortunate incidents and I have a relatively new car 2008 MB AMG with only 24878 miles. When I called them they said they won't come because I have called them too many times. That was also fine so I said, "Ok. Cancel my membership as my insurance covered it anyway." On January 1st 2019 I get an alert from my credit card company that they charged me $94.00 despite cancelling. They make it really difficult to cancel a membership!

Seeing that the price was very slightly lower than AAA, I paid in June 2018, thinking it would be at least similar. My first call for service was for towing on December 8, 2018, about 2:00pm. They estimated the tow would take 2-and-a-half hours. I told them okay because I needed to get my car to the repair shop, about a half hour away from me, by 6:00. When 5:40 came, I called to cancel the tow. I called for service again on Monday morning Dec 10. They told me two hours. This time they actually came.

Signed up for AARP in May and need the immediate tow from breakdown to home. Was not issued membership number and told I would need to pay out of pocket, then get reimbursed by AARP. I immediately began requesting reimbursement through Roadside Assistance. They dropped ball throughout summer - they never sent my claim to proper department or filed it in the round file. I kept having to call to find out status of claim. In early September I received an unprofessional form letter paragraph from Allstate saying my claim had been received from AARP, but they had not included my membership number. I immediately sent the form back with my membership number.

I wish I had read these reviews before being duped by a "reputable" organization like AARP into signing up for Allstate roadside assistance. I signed up/paid my money in March 2018. It is now mid-September 2018 and I have yet to receive my ID card or the two (2) "free" watches promised as an incentive to sign up. I have called multiple times and each time have been told "it will be another 6-8 weeks". THAT IS RIDICULOUS! I told Allstate today that I either wanted my money returned or that the Roadside packet with watches be sent via UPS or FedEx SO THAT I HAVE A TRACKING NUMBER to verify that it was actually sent. After reading all these reviews, I want to know why AARP hasn't severed ties with this company?

Folks, when shopping for a roadside assistance service, you can believe these one star reviews. Called last night at 8:50 for assistance, father-in-law hit a curb and blew out both passenger side tires. Friendly face on the other end of the line promised a tow truck would be there in 50 minutes. We explained to them that the truck was on a dark road with no shoulder and the driver is a 75 year old disabled vet... while I don’t expect immediate service, I expect timely service, and 50 minutes I thought was reasonable. Received a text from AARP 15 minutes later... Service truck was going to be late, somewhere between 10:40 and 11:00 pm. To AARP’s defense, they did call a few times to see if the tow truck had arrived. When they called we indicated no and they in turn tried to contact the tow company and could get no response. With no response from the tow company AARP told us another 10-15 minutes or so.

In June of 2017 I purchased a van conversion in preparation for a trip from Florida to California. I was 72 years old and traveling alone. I spoke with a sales rep of AARP's road service who asked a lot of questions about my vehicle which I provided along with the VIN. Two months later, in August, My vehicle broke down in the middle of the Gator Alley Bridge in Alabama. I called AARP Roadside Assistance and was told that they had sold me the wrong insurance and they weren't going to send anyone out to help because my vehicle was too heavy. I was devastated. I had no choice but to call 911 and the bridge authorities sent one of their bridge vehicles to guide me off the bridge, when I was once again alone with a broken vehicle. I had to find a tow company myself and paid over $300 for two separate tows, once to a hotel and then to a Dodge repair shop - I was in a strange state, strange town, on a strange road and completely helpless.

On 7/12/18 we attempted to get assistance in Pearl City when my daughter's car would not start. We thought it was the battery and requested a jump start. The provider here in Honolulu, Hawaii is Pop-A-Lock who can only jump start the car. Pop-A-Lock service personnel drive a compact car and do not provide services such as battery replacement for a fee (as does AAA) nor are they able to tow the car. For unknown reasons, the service request was cancelled and my daughter texted back to advise service was still needed. One hour later, still waiting and a followup call the service person claimed they called 4 times, circled the area and left for another call close by but would return after completing that call.

On Feb. 23rd of 2018 my partner and I broke down going up a hill on a snowy back road between 2 and 3 miles from our NW Montana home. I immediately called the AARP Roadside Assistance program, my first ever call after signing up in October of 2017. I had signed up for the service for the sole reason that I didn't want my partner, a cancer patient in active treatment to have to deal with this kind of situation. It was late afternoon on a Friday, and in Mt. that means near dark. The temperature was below freezing. The operator was quite helpful but after an hour was unable to find anyone local to come tow us home. She suggested we leave the vehicle because she thought she could get it towed in the morning. This was not feasible, not only too long and cold a walk for my partner, but also a danger to leave the vehicle on a narrow, slick road after dark as well.

Last week, my tire blew out while I was traveling on a busy interstate. I immediately called for roadside assistance for a tire change. I was told that a truck would be there in 45 minutes. An hour later, I am still waiting so I called back and was then told the driver was stuck in traffic and be there in 20 minutes. ONE HOUR LATER, I called AARP Roadside Assistance AGAIN, only to be told “the driver says it’s too dangerous for him to change a tire on the interstate”. Hello?!? Not too dangerous for a female senior citizen (AARP is for seniors, right?) to be stranded on the interstate??? Exactly what IS Roadside Assistance if NOT for Assistance on the road??? I’m searching for another company and WILL NOT renew my membership!!!

When our daughter's car went down a ditch, AARP Roadside was UNABLE to find someone in their network to tow her...and she was 20 minutes from a large city! We had to find someone who hugely overcharged us and am now waiting on AARP to reimburse us, and I doubt it will be for the full amount! This is the second time that we've been told they can't find anyone in their network to tow us... What is the use of having a roadside assistance plan if it can't be used? Despite the large difference in cost between AARP Roadside and AAA, I'm switching to AAA!

Well, I finally got a letter from AARP motoring plan (premier) confirming that they did NOT feel they owed me anything - even an apology. I had to pay $95 to have the car towed four miles to an exit, and a parking lot where AARP was allowed to tow me my free hundred miles. I paid $240 for 66 miles towing (over the hundred) and $95 for the first four miles. They would NOT admit that I had been deceived. Their "free towing" only works on SOME roads. Not toll roads, something like that.

My wife hit a big pothole on a dark highway along with about 15 others and blew out a tire at night in the cold rain. She called me so I called AARP Roadside Assistance. This was at 5:30 PM. At 7 PM still no one. Then I get a call from Florida (I'm in RI) from someone telling me the driver can't find the car, turns out he drove past the 5 cars near her and cruiser thinking I don't know what. I gave him specific directions again. At 7:30 still no one yet other wreckers came by for other people there.

Called AARP Roadside Assistance by Allstate for a dead battery at 8:00 AM. AARP indicated that someone would arrive in 90 minutes. After the 1.5 hour wait with no service, we were told it would be another 80 minutes because all of their service providers were helping others with a greater need than ours. At 11:30 AM we still had no help and called AARP to tell them we had a noon appointment and asked to reschedule for 3:00 PM. We were assured that would be no problem.

I needed roadside assistance and waited for service to arrive for 3.5 hours. I sat on the side of the road in the middle of the summer, no utilities, no water, a diabetic which I had stated on first call. The service provider was two towns over from me, never made contact even after several calls to AARP. My last call to AARP was less than stellar but service finally came. Once home, I called and cancelled my service immediately and went back to Triple AAA. Horrendous experience.

My 80 year old Mother in Law had a dead battery in Fort Lauderdale earlier this week. She waited 4 hours for someone in the hot Florida heat to even call her back. They told her they had no one to even come jump start the car which was in a supermarket parking lot at 10:45 am. A tow truck finally came after 5 hours and took her to her mechanic which was closed. They wouldn't take her the six blocks to her home so she had to walk. I am really shocked that AARP was a company like this. Their response to me was lame. I wonder how the CEO of AARP would have felt if this happened to her 80 year old Mother in Law? I bought her AAA and got it for us too.

When I needed a tow last Saturday August 19 , the fellow I was talking to at AARP could not speak clearly or understand English. I told him I needed a tow truck because my pickup would not start. He said I needed to drive to a filling station where they would jump-start my vehicle. I told him that I didn't need a jump start. I needed a tow truck. He finally said he would send help. I asked when I could expect help, and he answered, "Between 6 and 9." I said that's a 3-hour window! Then he said, "6-0-9."

Do not ever get this AARP ROADSIDE ASSISTANCE JUNK!!! THIS IS THE WORST THING EVER. Your loved ones deserve better. This all started when my 16 year old daughter broke down and needed a tow about 10:30 on a weeknight. I called for a tow after about an hour was told no one could come get her and she needed to wait till in the morning at 9 am to call back, but the kick was when the guy said she needed to stay with the car till that time. WTH. Of course I lost it and he hung up on me. Next morning still trying to get car towed, I call at about 9:30 am to get the tow. They told me that they would be there in 1 hour 10 min.

I have been faithful for 15 years to AAA and Mercedes Benz Roadside Assistance programs. They have given me superb service in times of need and even when I proved to be just absent minded by locking my keys in my car. At the end of my policy period with these providers, 3/1/17, I allowed an AARP representative to elude me into believing that AARP Roadside Assistance Program from Allstate could do as great a job and save me a little money. Having just reached the 50 milestone and being wooed by the thought of saving, I decided to give AARP/Allstate a try. WRONG ANSWER!!!

Waited on hold for 37 mins at 2:45 am with flat tire 9 degrees outside and 30 mph winds. When they finally answered they called a company to change my tire that was located in TX (I'm in CT and 1 mile from my home). Waited 45 mins and no one showed up. Called this company and they stated that my call was cancelled by allstate because they "couldn't pay" and the guy on the phone sounded somewhat amused. Called back roadside, another 17 mins on hold, told the csr what happened and she said "oh they have done this before, they are not very reliable" (then why the hell would you use them?) Told her about a tow company.5 miles from me. She put me on hold for another 10 mins, came back and said that they were on the way. 1 hour later I called the tow company to ask them what the hold up was. They stated that they needed a fax with the paperwork to come through, and once it did he would be right there.

Needed a tow first time since getting service over a year ago. Very unimpressed with customer service! Was put on hold 15 minutes, then told would need to call me back. When I was called back was told would be 2 hours to get a tow! Told the rep to cancel service. Will have to reschedule in morning as the repair shop would be closed by the time they arrive. I don't live in the middle of nowhere! Am seriously considering changing to AAA. My mother has them, much faster service.

My car broke down in the middle of a busy intersection. When I called for assistance, I was directed to a woman in India who spoke very broken English and understood even less. I tried to tell her how I needed help urgently, but for a half hour... 30 minutes, she insisted on asking me the same questions, and never connected me with a towing company. I finally had to hang up on her and find someone who had another roadside service so I could get a tow truck to remove my car. At first I was alarmed by the lack of help, but now I'm just disappointed and angry. I've canceled my subscription and joined AAA. At least I know when I call for roadside service now, I won't have to talk to India to get help from around the corner.

Me and my stepdaughter with my 3 year old grandson were in Nashville Tn at the airport where my stepdaughter had forgot to gas up. As we were waiting with car running it ran out of gas. I called AARP roadside assistance at 12.23 pm, told them my problem, where I was and I knew a Shell station was 1.1 mile away. I have the app Gas Buddy so I knew a gas station wasn't far. After 3 phone calls for each representative who had me on hold for a long time just to come back on phone to tell me they couldn't get the driver to answer phone.

Every year I start receiving near weekly "renewal invoices" from these guys, and every year it's the same deal. They appear to be intentionally vague about EXACTLY when the renewal is due (usually 2 or three months later than the "renewal invoices" start coming), and always "assume" that I want to "renew" at what appears to be their most expensive plan, whatever that might happen to actually contain. It seems nearly impossible to get straightforward WRITTEN answers out of them on any of these issues. I get the very strong feeling that their business model is pushing the "old and feeble and slow of mind" idea, which could not be further from the truth. The one time I needed some assistance I pounded sand and resolved it myself. This is just a nice word for "alleged" theft. I'm gone - beware AARP Motoring!

I am writing this for my 88-year-old mother. Around 10:00 pm, Thanksgiving evening, my mother was driving home from our family dinner. She always carries a cell phone and has AARP roadside assistance, so she has always felt secure and safe should an emergency arise. While driving home (she lives in a rural area) she had a flat tire. The call to roadside assistance immediately took place and she felt confident someone would come and help her. After waiting 45 min for a return call, she received a callback and the man informed her there was nothing available because it was a holiday.

Thanksgiving morning, 11/24/16 we went out to our car in the driveway and found that the battery was dead. No problem, right? We have AARP Roadside Assistance. I called and got someone who I had trouble understanding, (maybe from India?) and he told me we had no coverage. We have been with the company since 2009 and always paid. He told me to call Customer Service, which I did. Guess what their voicemail message said - "We are sorry but we are not open as it is a holiday. Please call back on Monday." Now, we live in a senior mobile home park and had no neighbors that could physically push our car out to even jump start it. So - - we could not have our Thanksgiving dinner and were trapped in our house for the day. When I called Road Assistance on Friday I was told I did have coverage, there was no lapse of any kind (he also spoke like someone from India and said his name was Kavi).

The AARP Roadside Assistance Plan working through Allstate is a very poor choice of service provider. Our most recent bad experience with them was calling for a tow, fortunately from our home, to a repair shop. The first estimate was 85 minutes. The auto-dialer called back at 90 minutes to see if the service had been completed. The next estimate was for 20 more minutes... Still no truck. Long-story-short, it took over 3.5 hours to get a tow.

I experienced a great deal of added frustration when I placed a call for service for a dead battery. The service dispatcher was unable to understand my English and I had to repeatedly and repeatedly spell words that were very basic, such as College. This added to the delay in service and when roadside arrived, he was directed to the wrong address. I will change service companies.

Called for a tow (fortunately from my house on a nice day and not on the road in bad weather), and an automated voice put me through to the towing company, which then called back to say that Allstate says they have no record of me calling. Called to a live person (from India) and had to painstakingly and slowly give him all of my information. He conveyed it to the towing company, but it now said that Allstate said I was only covered for $100 rather than 100 miles. So called again, repeated this slow process, and another Indian agreed that it was for 100 miles. Called to confirm with towing, and they said they were getting two messages, but at last it was all confirmed. However, now the truck can't come for another two hours. This would have been intolerable if we were waiting on the highway waiting for three hours.

I called them for emergency Roadside Assistance and I was told 85 min. I said that was unacceptable. They called again and said 105 min, it wound up to be 6 hours. Then I complained to customer service and they said would refund some of my money. A measly 15 dollars. I never received or heard from them again. AAA IS BETTER.

Since no one has given this outfit more than 1 star, and that one probably only because it's required, this is a redundant rant and I could probably find a better use for my energy and time. It took a day and a half to get help with a flat tire on 8/27/16. The dispatcher at the AARP service took my phone # incorrectly and didn't fix it even after I corrected her. I corrected the number again on the second call that I made after I had been waiting twice the estimated time (that was only on the first day!). A day and a half later, when the tow truck finally arrived, he still had been given the original wrong phone number! Since my car was parked at my house right where the driver could see it exactly where he expected to find it, this guy had the intelligence to ring my doorbell when the wrong phone # didn't get me!

I have paid for this service for over 2 years, used it once successfully though had to wait a considerable amount of time. I am now trying to get assistance with a battery charge and it is over 2 hours and they have not found a provider to come to help. This service is awful and I will attempt to get a refund on this year's membership since the service is not provided.

AARP roadside assistance sucks. My car was damage in a tow, July 2, and I'm not getting nowhere. Made 5 complaints, nooooo one has called me back from July 2, and now it's August 2. Stay away from AARP roadside assistance.

I have paid into AARP for 16 years and "donated" when I thought it was a bill. They are a huge corporation with lots of MONEY and resources and I thought their roadside service would be like triple A BUT NO IT IS NOT! It starts out with the annoying blah blah blah you have no way of shutting up and it's a "give us some more money crap" you sure don't want to hear if you are me almost 70 with so many health issues and a brain tumor and have a DEAD BATTERY! I called with my loaned flip-flop phone with almost no bars and me with a dead battery. When he answers it's like he is on the other side of the world, LANGUAGE issues and the phone blanking out because it isn't a land line and I'm getting really pissed. It is a scary place to be when you're old and sick and parked legally in the disabled parking at the goodwill in Shoreline, WA.

Called roadside assistance, hard time understanding operator. He put me on hold 4 times, could not make him understand where I was located. I was 1 mile east of the Wabash River on highway 64 in Indiana heading east, simple enough and he must have asked me 5 times what is the ZIP code there was so he could look me up on the map. I GOT SO FRUSTRATED, AFTER 20 MINUTES OF THIS KNOTHEAD, I FINALLY FLAGGED SOMEONE DOWN TO HELP. When I get home it's back to AAA.

I have been a member of AARP roadside service-premier plan since 2008. I pay 114.00/year for the family plan. Since we have four cars in the family, we previously used the towing service at least three times. All of those tows were local tows and, despite AARP never being able to find us an authorized provider, they were reimbursed in full. The plan I have claims to pay all towing costs up to 100 miles at no additional charge. (From the manual, "Towing will be limited to 100 miles from the point of disablement at no additional charge. Any expenses incurred beyond the 100 mile limit will be your responsibility"). I called for help on 03/08/16 and needed to have my car towed approximately 45 miles to a car dealership. (The car had a cracked block and was under factory warranty. Honda paid ALL expenses for the repair.)

This is the first negative review I have ever posted about any business. On 3-4-16 I was stranded in the middle of the night with a dead battery, in a closed up business district, a mile’s walk from any kind of help. I called for roadside assistance. A half hour later the operator called me back and said “No one is available. I suggest you call the police.” I got on the phone myself and found a tow truck. I did the work that this service was supposed to provide. Afterward I attempted to cancel my AARP motor club membership and asked for a refund. I immediately signed up instead with AAA, because I do need a service like this, and I further need it to actually work. My request to cancel and receive a refund also has been ignored. As a senior woman, I expected better from an AARP affiliate. In posting this review I see this is business as usual for this company. AARP, you need to do better for your members.

I marked my calendar as to when my emergency road service expired. No renewal paperwork or phone call was ever received, so I called them. Renewal paperwork was to arrive in 7-10 days - nothing ever arrived. I called again - there was no info in their system of my previous call. Beware people - this is the caliber of service you will get with this company.

Called for a tow truck. They said they would call me back in 10 min. I waited 30 min. then called them back. They said it was not logged that I had called, then said it would be a 2-hour wait for a tow truck. Long story short I never did get a tow truck. I called one and paid out of pocket. Tow truck was there in 15 min. This service is no good. Save your money or go with AAA.

My son broke down on the highway with his newborn infant on a below 0 night, he called the number on his card and after many question and comments and being put on hold, he was told there was no one available to come at that time, try again in the morning. By the morning they would have been frozen solid! After this any other petty problems, I tried to cancel. The non English speaking operator refused to cancel offering excuses for all of my problems and talking loudly over me when I objected. I finally said I'll call back and speak to someone else and hung up. He then continuously calls my number back like a deranged animal. I'm so upset because this is while I'm driving I have to pull over and block the number from my phone.

This is nonsense that I have an allstate-approved-towing 1 mile down the road and one has to come from 45 min away and it turns out this driver has a number of cars to tend to before he sees me. It's been over 1 1/2 hours and he's just now starting to my house. I called the towing 1 mile away to see if he had an answer to why he wasn't dispatched since he's close and he said that's how they do it... They have a list of 'preferred' towing and they start at the top of their list.

On Saturday, 4.19.15, at 11 PM while traveling on the turnpike in South Miami (very, very bad neighborhood) my wife and I had a blowout. We had a spare but I couldn't budge the lugnuts and called AARP roadside. 10 minute wait on phone then we got an operator who put us in touch with a tow guy, who spoke such poor English I couldn't understand him other than we were 6 blocks out of his zone and he didn't have the equipment to change a tire, then he hung up on us.

I have an old car and have been under my mom's account since 2009. I have had my car towed twice this year and twice last year. The last time I had my car towed was 5 days ago. Last night my car broke down and I was stuck on the side of the road. I called AARP roadside assistance like I always do and as usual, was sent to someone who spoke like a robot and was so unhelpful. All he told me was my name wasn't on the account, over and over. I screamed at him that I was broke down on the side of the road in the dark and I need a tow truck. All he did was repeatedly tell me my name was not on the account.

This service is included in my auto policy. I WILL NEVER, EVER, EVER USE AGAIN!! You better listen!! I'm warning you!! The customer service, not the actual people who come out to assist, the people on the phone!!!

Got off a 4 hour flight at SFO and found my car battery was dead and needed a jump (was at the San Bruno BART station). Still needed to drive 3.5 hours to get home. Call AARP Roadside Assistance at 2:45. Was told it would be about a 1 hour wait but the tow driver would call 15 minutes before he got there. No driver, so I called back at 3:45. At that time, I was told that the driver was stuck in traffic on 101 and would be there in 50 minutes. So I walked to Starbucks so I would be fully caffeinated for the drive home. Called at 4:50 because no one had showed up. Found out the dispatch agent was in New York state (?). They put me through to the local tow company who said the driver was on another call nearby and would be there in 30 minutes. After we hung up, I called AARP back to find out my options should the local company not show up and was told I could find my own tow company and get reimbursed.

I called AARP road service for a flat tire. They never called back and never showed up. I called twice. I finally gave up and called a road tow service... for over $70 I had to pay out of pocket. Now AARP will not reimburse me. They are a foul company. I'm going to file complaints now with the BBB and attorney general's office. What a bunch of losers at this company. I am a disabled senior and not servicing me could mean life or death if it's very hot or very cold, not to mention stuck on a road in the dark with loonies out there.

45 minutes on the phone and no one available to give service. First call, disconnected. 2nd call, the guy said he couldn't hear me. 3rd call, took 45 minutes only for them to tell me there is no one the area to help. This is the 2nd time I've used the service and neither time did I get help. Absolutely the worst. Do not waste your money!!!

I am writing this because I paid for all of my kids to be under my plan. Last night my daughter's car died. Turns out she needed a tow. We have the premium plan. She called the Roadside Assistance number and said she needed a tow. The man on the phone (which she also had a very, very difficult time understanding) said he would send her a text to let her know what time the tow truck would arrive. 25 minutes later, after not receiving the text, she called them. They said they were having a hard time finding a towing company. They said she should find her own tow company. She indicated she would appreciate them helping her to find a towing company as well.

We were on a camping trip and needed our Motorhome towed. We finally got someone who told us we needed to upgrade, which we were willing to do. After much time we were told to call back and upgrade another day. Then they couldn't find a aarp tow truck so we had to call our own. We were told we would be reimbursed. Today I called and upgraded and was told we may or may not be reimbursed, depending on the claims department. We also had a very hard time that night understanding our operator, and well as today with the supervisor I demanded to talk to. Can't AARP hire Americans?

Dead car - restaurant parking lot, highly-traveled, well known area in Austin, TX, i.e. not hard to find. I called AARP roadside assistance, and spent over 1/2 hour with a customer service rep who barely spoke, or understood, English, trying to explain who I was, and where I was. It took 5 minutes for him to even get my first name, which is not a difficult one. I waited over TWO HOURS, in 100-degree temperatures, when they said they would be there in 20 to 30 minutes. I called the service provider AARP had dispatched, several times, and was repeatedly told "10 more minutes".

I had a horrible time understanding the dispatcher!!! Horrible and Frustrating. Foreign accent. Very thick. Also, did not put the address down correctly. Very poor communication skills and no concept of abstract thinking other than what was on the script. The actual service was great!

On February on about 5th or 6th the weather was very bad. I called customer service because I had a flat tire. They tried to get a tow company and the customer representative said he could not get anybody. He told me if I get the tire fixed they would reimburse me. Well the bill for my tire was $92.32. I sent in the bill - they sent me a letter saying they could not reimburse me. They told me unauthorized service. After the representative told me I would be reimburse It says in the membership material under Dispatch Guarantee "if unable to provide roadside assistance we will reimburse you up to $260.00." Well this charge was only $92.32. Well I'm not a member with them and never will be.

Was broke down 21 miles from home. Thank god our mom had AARP to get us towed. Yeah right people were foreign-- call us back in 10-15 min. Called them back half an hr later will an hr -- will call back in 15 min. Never called back. Called them in half an hr ---will take an hr still never called us back!!! Anyway waited 3.5 hrs in hot sun with 79 yr old with heart condition. Tow driver said they keep looking for lower prices and they don't pay any extra after 5.30 so not many companies will use them after 5:30 pm! They don't care and are hard to understand. Save the time and misery and get AAA!

I spent 4 hours the other night waiting for Godot (that would be AARP). I later found out 2 hours were waiting for nothing. The poor English speaker (understood about 30%) had just discarded my call. A third call found a supervisor who decided that something had to be done about it. They could not find me on their map (no cross street or address). The first person just said since they could not locate my car I was out of luck. The second did not do any work to find me. The third referred it to his supervisor, and the fourth decided I was 40 miles from where I really was. I told each one of them what city to call for service and then I could tell them where I was. But that was not good enough, they had to know before they called where I was.

This service takes too long to respond. I almost froze to death one night waiting for them to fix flat tire. Someone happen to stop by and got me rolling. Called them twice to my home once for flat tire and once boost. The Servicers do not represent the roadside service well. Nothing to identity them like AAA. They just look like someone off the street with dreadlocks and any kind of clothing. Won't be using this service any more - not professional. Will switch back to AAA. They are more professional looking and I feel safer when I see them arrive with identifying vehicles.

My car broke down right near the garage that services my car. I was lucky, for it had to be pushed. Two days later the garage told me they could not repair the car and to take it to a dealer. They said they would tow it. I said fine, I would contact AARP motoring. To make a long story short, I was told I could not have them tow it. I think that is what they said, I had a hard time understanding the person, so I hung up and tried again. Same results, could not understand what they were saying other than I could not have the garage tow it. I hung up in a rage. The next day I called again and asked to speak to some in the USA. They told me all I had to do was for the garage to talk to the person. Well it was too late for that the car was already towed. So they told me I could file a complaint and gave me the address. So I did and the complaint was returned no such address. I am trying to find the correct address and resubmit. I probably going to cancel.

I was previously happy with the service and response AARP until the car I was in broke down in Maine. We live in Massachusetts. I called AARP to arrange for a tow. The representative I spoke with (I think he was in India) told me that he couldn't find anyone and would continue making calls and get back to me. The call never came. After about 40 mins, I called back. They said that they would get back to me, they never did. We ended up calling the police... who in turn called AARP. They were told someone would be there in "100 minutes" (really?). They (AARP) later told the police that it was not going to happen. Nothing they said made any sense. I called to complain and was told the home office would contact me within 14 days... another lie... no one contacted me. The police helped us out that day so all turned out well but NO THANKS to AARP.

Car broke down. So to make things easy, went back to it Saturday morning. Called the service and they couldn't find a tow company. After two hours I found a tow service and paid out of pocket. I used the internet from my phone. It took five minutes.

Stopped my car in a local Pet Veterinarian's office (a free-standing house) on Main Street. Car just seemed to have an electrical short. Nothing working. Contacted AARP/Allstate Roadside Assistance for help and jump start. 1st woman to answer the phone was fine & helpful. Thereafter about 5 or more calls between AARP and myself and these people were barely understandable. One even said the guy was in the parking lot but couldn't find me. I said I am the only person in this parking lot and he is not here. Next call I was asked what shopping center I was at. I said I am not in a shopping center. I told you I was at a house on Main St in the parking area. These people are abominable and foreigners with little knowledge of English. I will say that the guy who finally got to me 2 hours later, which was 1 hour over the estimated time, was helpful and knowledgeable. Guess I finally got lucky there. I am now looking into AAA.

During a 26 minute phone call and given a sales pitch to drive my car to Pep Boys [they forgot why I called... I needed a tow] they could not find anyone to give me a tow. This was in May at 4 pm. I will be giving AARP a call getting my money back. You get what you pay for, going back to AAA. Unbelievable.

My mother noticed a low tire in the morning. I told her to call her AARP roadside assistance number. A scruffy guy arrived with no identification, claiming to be an AARP contractor. (Scary!). He proceeded to tell my mother that she didn't need the tire changed that it was the wind & weather that made the tire leak air. He refused to change the tire, and said he would air it up. Needless to say the giant bolt that was in the tire caused all the air to leak out within an hour, so the "fix" made it 10 times worse. I would hate to imagine what would have been the results if she was on the side of the road or driving; his actions could have lead to a major catastrophe. I would never, ever, ever recommend AARP roadside assistance to anyone that I cared about. He left no receipt and no name. We called the local Phillips 66 full service station who came out and aired the tire up enough so she could drive it to the gas station to have it fixed.

Do not bother purchasing this policy, even with RV coverage. We called this morning for a flat tire and they refused to come out. Save your money, buy AAA. If you call to complain, you get connected to somebody in Dubai India who does not speak English very clearly.

We locked keys in our car. We called and they were very nice and had someone here with 90 min. We told them that there was no hurry because this happened at our house. The towing service was friendly and professional. We have the premier membership and love it. We have had it since 2009.

On Feb. 1st my husband and I returned from a cruise. When we got in our car in Galveston my battery was dead. I called the toll-free number and was finally put in touch with a male who stated it would take him 2 hours to drive down from Houston to jump us. We found a maintenance man at the hotel who assisted us and we were gone in 20 minutes.

Last Saturday I called AARP Road & Tow to take me to my garage 18 miles away. They were updating their computers. I didn't get my tow. The following Tuesday I called. I waited about 2 hours and they came to my location. I have a small problem with my rear suspension. The air bags are shot & with a flat tire in the back of the car is very close to the ground. I needed a standard tow truck to tow it from the rear. When I called again, they said they couldn't get me a tow truck.

It was ten below zero. I put my key into the car door keyhole. The key wouldn't turn. The door was frozen. I called AARP Road Assistance, from Allstate. The call center told me it wasn't a lockout, 'cause the key wasn't in the car. They charged me seventy-four ninety-five, to my Visa, in order to get service. They called an hour-and-a-half later, to tell me they couldn't find someone. I told them not to keep trying, when they asked about pursuing it any further. I called someone local, nine miles away. They came right out. The charge was forty-five, plus tax. AARP Roadside Assistance is not worth your time or money, and, the service is poor.

After calling and inquiring yesterday about my benefits from AARP/Allstate roadside Service, (I was told that after 5 miles I would be charged $4.95/mile), I called back today to be towed to a service shop. After the initial call, I was told they could not locate an available towing service within the network, but they would get back to me in 5 to 10 minutes. 55 minutes later, I received a call saying that they are still working on finding a service. I was livid already, after not getting a return call for almost an hour.

I am a 63 year old man and broke down in single degree weather on the side of the road. Called AARP road side assistance. Got a run around and finally got through to a gentlemen that did not listen to me but acted like he was reading from a script! Said he would text me back with a service provider, 2 hours later I am still sitting in my car and very cold. I started the process all over again and got a woman this time that said nothing had been done because of lack of information. If I could have talked to an American who listen to me this might have got resolved! So broke down at 2:30pm and finally got a tow truck by 5:00pm. I am going back to AAA as this never happened with them. I had AARP telephone as well and finally went back to Verizon. AARP has never really been able to help me with anything so will be dropping my membership.

I have the roadside assistance plan by Allstate. Called February 11th at 6:30 pm for a tow. I lost my keys in snow bank couldn't get in car. I was told by roadside assistance they had no one available and I was on my own. I called the tow company they said didn't answer, they answered my call and subsequently towed my vehicle which I had to pay $75.00 + tax. Tow company told me they won't tow for AARP after 5:30pm because roadside assistance by Allstate will only pay $35.00 a tow and they can't dispatch a truck and drive for what Allstate pays. Goodbye to AARP roadside assistance by Allstate.

In all the years I had this service, this was my first call. Car was locked and needed to be towed to dealership to make a new one. Started this process at 8 am -took 8 hours to get tow there that could do the job. All the while I am trying to communicate with these people in India over a lot of static from a bad line. Half the time I could not understand a thing they said. Volvos cannot be pulled up on a tow truck because the theft protection will not let it be put into neutral from park without a key. He had to open the car to attempt to do this. Needed another type of tow truck that lifts the car up and on.

If you have this company for towing services you are sadly mistaken. They don't care about you at all and don't expect to get picked up on time. I called them to let them know that my car needed to be towed because the engine blew out. I was told that the tow truck is on its way and will be there within a hour. After I waited an hour and no one showed up I called them back to figure out what was taking so long. They told me to wait another 20 minutes someone is in route to pick me up.

I called with a lock out from a WalMart parking lot in Biddeford, Maine. The dispatcher transferred me to a local service provider, but no one answered the call; it went to an unattended voicemail system. I tried this several times before breaking into my own car. Calls to the main AARP number were equally useless. When I called to cancel, my call was answered by someone in India, who cut me off while supposedly transferring me to the cancellation department! I'm afraid they just don't have the volume to compete effectively with AAA on roadside assistance and their customer service is horrible.

After ordering food at a drive through I drove over a curb and got high centered which according to the manager was a daily occurrence. The curb was in fact was the responsibility of the neighboring mega drug store. After 1 1/2 hrs the tow truck driver showed immediate aggressive rudeness. With no instructions for me he started pulling me backwards. I noticed my car was in park so I put in reverse to help me get over the curb. Evidently the wrong thing to do and wound up backing into him twice. At this point he became extremely agitated and downright hostile. At this point I heard him say "IF YOU LEAVE I'LL" at which point, feeling physically threatened I fled the scene to find a policeman which happened to be very close, thank God. The entire experience was nerve shaking and I will do what I can so this doesn't happen to anyone else.

My car broke down at a shopping center at 11PM at night. I called the AARP Roadside Assistance, the dispatcher couldn't verify my membership# so they transferred me to membership services who verified I had a membership and transferred me back to the dispatcher. I told them I was in Sacramento and the cross streets. The dispatcher said he was in India and asked if I was in California, and where is Sacramento near? He said he didn't know where Sacramento California was. He had me on hold for a very long time and I finally gave up waiting. I found a tow truck on my own and paid them myself. This membership is worthless in an emergency.

I was traveling from the Las Vegas, NV VA Hospital when my car started to overheat. I pulled over and waited 20 minutes. I got another mile and pulled over again. Called AARP Towing Service and got some individual who needs a bunch more training. I told him we were in the desert with nothing around but sage brush and cactus and he asked me what address I was at. I told him we were over the mountain closer to Pahrump, NV than Las Vegas and he wanted to send me a tow truck from Winnemucca, NV - round trip some 400 miles when we were only 32 miles from home.

My car broke down in a rural area of Athens, VT. There was no phone service. A woman drove by who seemed harmless (she was in fact the wife of a local minister). Brought me to her house to call AARP Roadside service from her home phone. After 5 minutes going thru an automated system I talked to a person who was following a script. I told her repeatedly that I was calling from a stranger's house a mile down the road because there was no cell service where the car broke down. She kept asking me if I'd like a text message sent to my phone. Why? I won't get it. I told her repeatedly that I was in an unfamiliar out of state area, yet she wanted me to tell HER which garage I wanted her to call. How the heck would I know? She called a place and said they'd be there within 70 minutes. Asked again if I wanted a text message sent (Really?). Waited with my car for 2 hours.

It was very late (midnight) and we got a flat tire on an unpopulated area in Michigan on 75 north, miles away from any town. I called for roadside assistance and gave them my information including my phone number. At some point I was rerouted and had a very hard time hearing. I asked where they were and was told Malaysia. And then I was hung up on. They never called back to check on me or find out what happened. Luckily my Mother was there and had AAA roadside assistance. They contacted someone and we were taken care of. We got the tire fixed and made it to the next town. We were called back from AAA roadside to make sure we were taken care of own ok. I contacted AARP when I got home from my vacation and got no response to my message. It was time to renew so I went with a different company and hope to have better service.

I had an emergency that required towing at about 6 p.m. on a week day. I was told there was no service available in the area (a town of about 7000 on a state highway). They gave me options: find your own towing and request reimbursement or call back tomorrow. Really! How a company can be in the business of emergencies and not be able to handle one is beyond understanding. And leaving an elderly lady (thus AARP) stranded is just wrong. Do NOT keep your day job!! I will be cancelling my service with AARP and RUNNING back to the experts for roadside emergency assistance: AAA!!!

Around noon, mid-week in a small city, our car wouldn't start. My husband thought it could be the battery, or maybe he'd let the gas get low. I called AARP Roadside Assistance. First, the call was agonizing. They outsource their calls to India and I had tremendous trouble communicating with the rep. He didn't understand that Oregon was a state. He kept asking for my "make and model" -- but couldn't understand what I meant by "Toyota Prius." Finally he asked me what kind of help I needed. I said we thought that it might be as simple as gas or battery and if it wasn't that, we needed a tow. He told me to pick one. No, he insisted, a garage could not send a gallon of gas with their jumper.

I have Premier AARP Roadside Service because I have a wife and two sons. My son recently locked himself out and was serviced within one hour. I like having the peace of mind that my entire family can utilize Premier coverage no matter whose vehicle they may be in. I hope I do not have a negative experience like these other reviews portray. I am happy so far.

On Tuesday July 15 at about 5pm, my daughter’s car broke down on Interstate 15 North of Las Vegas between mile marker 98 and 99. She called AARP roadside assistance. I called they told me it was taken care of. A policemen called about 10 min later and also was told it was taken care of. It took them almost 3 hours! I called and spoke to a supervisor that night to complain they told me they would look it to it and get back to me. I never heard a word. I called back the next day and I still have not heard ONE WORD! Leaving 2 teenagers stranded on the interstate IS INEXCUSABLE! I expect a call.

I am handicapped. I was hit by a drunk in 2008 and he left me with a spine that's collapsing. He got a year. I got life. As such, I need to take drugs that make me do stupid things, so for the third time in the past year, I locked my keys, phone, wallet, medications, walker, etc. in my car at 9:45 in the evening when getting out to use an ATM. Having done this, I was forced to limp precariously and painfully across a 4 lane hwy to a restaurant that was closing, but the lovely people at the restaurant allowed me to look up the number for AARP Roadside Assistance (ARA) and call them. I spoke with a very nice woman in India, told her my car was in the lot of the bank across from the restaurant I was in and I gave her the address of the restaurant. The ARA rep then gave me the phone number of the person she was sending to help me.

On 3/13/14, as a 12-year member of AARP, I called them to sign up for roadside assistance & paid, by debit card, $48 for a year's membership. I needed immediate help to come to my house to change out my flat tire & put on my spare & was told by AARP that I wouldn't have my membership number for two weeks & to tell the Allstate rep that I just enrolled & that I would need to pay out of pocket for this service but would be reimbursed. The Allstate rep confirmed that fact & I paid by, debit card, the $59.95 charge upfront for the tire change & she told me to mail in to the Claims Department the invoice for DFW Auto Rescue, which I already paid by phone, who they dispatched to help me, & that I would receive the $59.95 in a few weeks.

On Apr 1, 2014, I requested a tow. My car would not start. I received the car back on April 2 from West Auto located in Stockbridge, GA, a company we have done business with for over 15 yrs. I checked my trunk and the items were missing. My husband called John at West, asked if anyone had to use the jack - NO. I then called the AARP Roadside Assistance. I asked for a supervisor, not available, but they would call me back within an hour. 2 1/2 hrs. later, I called back, spoke to Kashif. He gave me the name and phone number of the towing company, R&M Towing service. I called the towing, asked for a owner or supervisor, Rochelle ** who stated she was the owner. She said for me to contact the dealer and fax a quote for replacement of the jack and tire iron and she would have it sent to my home.

January 3, 2014. The situation was this: I was driving home about 1 p.m. after a morning of errands. Coming up a small hill I was edged into a ditch by a FedEx truck. My road, Lost Mile Road, Vermont, is one of many many back dirt roads in Vermont. And sparsely populated. What with the snow they have become even more narrow. The FedEx driver tried to push me out but unfortunately he was not able to budge my car, a 2010 Subaru Forester, So he left and I got out my cell phone.

Locked my keys in my car. They claimed they called everyone within a 35 mile radius and said no one would come. Asked me to find any company on my own and they'd reimburse. Called the SAME COMPANY that they sent out just two weeks prior? He said no one called him at all from their company for a lock out. Horrible liars. Made a quick situation instead take hours and stranded me, making ME do THEIR job, and now I have to wait weeks for a check? SKIP them. Never had this happen with AAA. Will be switching back to them in the morning.

I was traveling to North Carolina on Pennsylvania Turnpike on Dec. 8th, 2013 when it started to snow.I reduced my speed to 39mph from the posted 65mph. The roads were getting slippery and I hit an ice patch on the highway. The car spun around and headed down the ravine into a ditch and off the highway. So here is my complaint. I called the 800 number listed on my roadside card, after holding on for about 10 minutes, I get female caller asking me my location, Telling her that I spun out off the Pennsylvania Turnpike and could not see an sign or road marker and I needed towing assistance. She said she could track me by my cell phone?

Here is the reason why everyone has a problem with this company. They use Allstate Signature Motor Club. This company Allstate Is the worst company on paying their service providers. They nickel & dime them and make them jump through hoops to get paid. And when they do pay they almost always short the providers on their pay. Also they started a new policy on NO en route mileage pay if call results in a G.O.A. So these types of calls like (fuel, jump starts, lockouts, tire changes) are more likely to end up in a GOA situation. So the service provider will NOT get paid to drive there. So with that being said. A lot of providers are quitting service to Allstate. My suggestion look into Geico roadside service. They treat their providers like Gold not TRASH like Allstate (the mayhem provider).

It took three hours to get a tow of about 3 miles. I phoned three times before getting someone to respond with a tow truck. Since I had to phone three time they sent a letter stating that I had used all three tows for the year. I have been a member since 2009 and this was my first call for any service. I believe the call was routed through India. I will be looking for a new roadside service company. They will not let you talk to anyone or give any phone number to complain. I contacted AARP and they gave me an 800 number. AARP should let their members rate the service provided by these companies on their site.

I have had this service for 10 years and never filed a claim. This snowy morning I got up to a flat tire on my car in my driveway. I called Road 'N Tow. After many computer voices and waits, I hung up after 5 minutes of dead air. I called again - same thing only this time I got a rep, I think from India, and was put on hold and then hung up on. Again, same result. On the fourth call I elected the option to cancel my membership and finally got a lady from George (I'd bet - don't know).

On Dec. 13, 2013 as I tried to go to work, I found that the battery was dead in my car. Called AARP Road Service. After a lengthy time on hold, finally got to give my information to the computer and then wait some more. Finally, was able to speak with someone who directed my call for help to the service provider for my zip code area. Then was told that provider did not service my area and was redirected to someone else. Again, that provider said they did not cover my area and was redirected to a third party. After explaining my situation to her, I asked that someone come and just bring me a new battery which I would purchase. She explained that they would only come and jump start the car but would not bring a new battery. I cannot believe that I switched from AAA to this horrible company and will be cancelling my membership and also the membership to AARP. WORD TO THE WISE: Don't waste your money on this plan.

My car would not start. After numerous times of trying to get it started by jumping it, I decided to call AARP. I told them I needed a jump or a tow truck. They informed me that it would be two different vehicles. I said just send the tow truck and if he couldn't get it started, we would tow it. AARP informed me tow trucks don't provide jumps. So if I had the jump car and he couldn't get it started, I had to call back for the tow truck. I would be charged 2 claims. Does that make sense??? I said if you want to waste some money just send the tow truck and tow it the 25 miles to my repair shop. That was 12:00, they told me the tow truck should arrive around 2 pm. After several calls back and forth, the tow truck finally arrived 5 hours later.

I ran out of gas and called for road service at 9:30pm. I was told that someone would come in 45 minutes to an hour. After an hour and 15 minutes I called the number the service provider gave me (with their name) and asked where the service was. I was put on hold. After 5 minutes I hung up and tried to call back. Busy. And busy for several attempts after that. I called AARP again, complaining that no one had come. They tried to tell me that the provider couldn't get to me because they did not have all the information they needed. BOGUS!! I had given them everything they asked for - name, address, make and model of my car, my phone number. After they finished asking for their information, I asked for their number and the name of the dispatcher I was speaking with. If they needed more they had my number.

At a restaurant in Miami Beach, not during busy season and not very late at night (10:30), I had to call for roadside assistance for dead battery. I made the call to AARP but was disconnected several times after lengthy waits on hold. I continued to try for the better part of an hour with the same results. My dinner companion decided to walk to the nearest convenience store and was able to purchase battery jumper cables. By the time he returned, I had finally made it through to AARP and had been told it would be a lengthy delay before a truck would arrive. We were able to secure a Good Samaritan to assist in the battery boost.

On 9/13/2013, my car had a blowout on the front passenger tire on US 1 near exit 114 S Smyrna, Delaware. I called Allstate road service through AARP and was told that there was no one that would be able to help me. That there was no service in Smyrna or Dover, Delaware, which I found hard to believe since Dover is the capital of Delaware. I had the $81 policy, which I believed was the best road service coverage. I am from Maryland, so there was no one I could call to help me.

Our car broke down in a Chicago neighborhood where towing services and repair shops are plentiful. But AARP's service rep (I'm guessing their call center is in India) was clueless. She insisted that our car be towed to a facility some 20 miles away (and closed for the day), and made us wait 70 minutes for the tow truck, which she dispatched from west suburban Maywood. Abysmal service. We're switching to a different motor club.

Middle of the Central Valley heat and smog, the car I was in blew the clutch. No water, middle of nowhere, we called the number. Long story short, the driver showed around 45 minutes with Gatorade and A/C in his truck. We snagged a free year and 10 percent off of the next two for the truck being "late". His truck was actually clean but the diesel fuel leak he had caused severe nausea. Or was it the Central Valley?

My daughter and I were stranded for an hour after calling AARP 24/7 Nationwide Roadside Assistance. The representative, Martin, was ineffective saying he couldn't get a tow truck to assist us due to the late hour (11:05PM), but would keep trying. By the time he called back 30 minutes later (I had already been on the phone with him for about 30 minutes), my daughter had looked up tow truck services in the town which is 41 miles from our home. In this call, Martin had finally found a tow truck for us and it would arrive in one hour and 40 minutes. We decided to use the tow truck that my daughter had contacted. He was there in 15 minutes! And she only made one call!

On Friday night, coming from work I had a flat tire. I called AARP Roadside Service and got an Indian (whatever she was) operator. When I told her my situation, she asked me to hold. When she came back on the line, she informed me that no one could be reached at the time which was only 5:20 pm and that I would have to wait until Saturday morning to get any assistance. On my card, it plainly shows 24-hour service, so I called my husband. I had to leave my car out in the country on the roadside until Saturday morning. When I called Saturday morning, a very nice American young lady apologized for the inconvenience and promptly got me help.

I sent in a payment to renew my service on Saturday, Sept. 1st. The following Tuesday when I checked my bank account, I discovered my unemployment had run out and I did not receive my expected unemployment. I immediately called AARP Roadside and spoke with someone and told her not to renew my membership, not to post the check because there was not any money to cover it, and to return the unposted check to me. I told her if I had to, I would pay and put a stop payment on the check. I was told that the membership would not be renewed, the check would not be posted and would be returned to me, and there was no reason to do a stop payment. Everything would be okay.

I was at a local hotel here in Las Vegas. My car was parked in their parking lot and I had locked my keys in the car. The 800 # on my card was only for AARP services and was not open on Sunday, but I was told when I paid for roadside assistance that was the only # I needed. After spending over an hour going to every person in the hotel trying to get the correct phone #, I contacted someone who could not speak English and spent 30 minutes trying to give him the info needed to send someone. If I had known AARP’s roadside service was so lousy, I never would have switched from CSAA and will probably return to them for future service.

I went to the doctor and left my keys in the ignition when I got out to go in for my appointment. I have been a member since 1994. When I asked for someone to open my car, they said I had used all my free trips. They told me to call a locksmith, or for $70.00 they would send one. I have just renewed my card for this year. I am disabled and it was about 40 degrees outside. If I don't have any calls left, why do I get it renewed? This really makes me angry after paying since 94. I was lucky enough to have a county police officer open it for me. If I don't have service, then send my $101.00 back, and I will not have to worry about not getting a service call when I need to.

On August 23, 2010, I had a flat on Interstate 49 between Natchitoches and Alexander, LA. After much discussion to make the person in India understand my location, it took him 1 hour to inform me that he could not provide service and I would have to obtain help myself. The only help I could get was American Towing & Recovery out of Alexander, LA. After waiting about 2 hours they were able to provide service. Attached is the invoice for $180.00.

I was the victim of a road rage incident, scared for my life. When the police arrived, I stepped out of my vehicle to talk with them and inadvertently locked my keys inside the car, along with my wallet.

Locked out of my car with keys in. Called AARP, went directly to India, where after talking to them for at least 15 minutes, was told that someone would be there in 1 hour. I asked who was coming and I was refused the info. After 1 hour, no one came but some one from India called and asked me if I was satisfied with the service. They never came and I had to get another towing company. I wish I could cancel and get the balance of my money back. I just signed up in December 09. I am a senior which really doesn't matter when you need help even if you paid for it. You should get help from people in the USA, not some foreign country. Give the jobs to the Americans.

When the water pump went out on my car when I was in another state, I called the number on my card and I could not understand a non-English speaking person. I was never able to get her to even understand where I was. I was helped by a very nice person, but they could not understand her either. I took care of it myself and sent the proper papers to the designated address. My later correspondence has been ignored and I have not yet received anything for my tow bill. Why do I need roadside assistance when it is no good? This happened on April 8, 2009. I was stranded in another town for a whole day.

An AARP Customer Service Representative refused to help me when my car broke down because I could not give her an exact physical address. I was north on State Road 9A intersects with Hecksher Drive, Jacksonville, Florida, but at the time could not specify more clearly.

Our car became disabled on the Hutchenson Parkway on the way to JFK airport at 7PM on 8/11/07. We were towed off the highway by an a police authorized towing service for the parkway. We spent the next 14 hours trying to get service from AARP-GE Motor Club. We needed to be towed 63 miles to our home in CT. Each time we called only the same representative answered per shift and we were told the name of a contracted towing service and a time several hours later and a number.