American Guardian Warranty Services Inc. Reviews

If you are buying a vehicle and they offer you GAP coverages from American Guardian Warranty Services RUN FOR YOUR LIFE!!!! Hands down the WORST company I've ever dealt with. When my new car needed a repair, they DENIED my claim and then when I got into an accident and the car was paid off by my insurance company, they stated that Progressive did not give them enough money and denied to cover the rest. I paid $900 for this GAP coverage only to get denied twice and have them NOT pay for the "GAP". The customer service reps are rude as hell, and they use this INACCURATE pricing website called ** to OVERVALUE my car so that they have a reason not to pay the remaining $1700.00 on my vehicle.

This company does not pay diagnostic fees, though you the customer are required to have the diagnosis done to diagnose the problem(s) needing repair. This company denies coverage for manufacturer defects when non-related maintenance [like an oil change at the suggested number of hours] isn't done - though no proof exists that the manufacturer defect can be directly related to routine maintenance. The bottom line is that this company provides policies that apparently they do not fully honor, and we found out too late it's a waste of money and they are NOT consumer-friendly. It is not recommended to purchase a policy with this company for any reason.

Do not go here. Why:

The engine in my Hyundai Tucson needed replaced. After 4 WEEKS of them arguing with a Hyundai service garage, they finally approved the repair. ...But, they would only approve the repair based on aftermarket prices, knowing that a Hyundai repair shop is not going to order aftermarket parts when the entire engine needs replaced. In the end, I was forced to pay ALMOST $2,000 out of pocket (and my plan had no deductible). Stay away from this garbage.

I bought a newer truck and got the extended warrantee for the truck. They covered the turbo with me paying a portion of it. Then they got a rebuilt turbo. Which nobody that gives a damn about their reputation. But they found someone back east that rebuilt them and two months later it is worse than the one they replaced the first time and now the company they bought it from won't stand by their crap. The warrantee company said they aren't responsible for the crap they put in my truck. So now it's going to cost me thousands to fix their mess.

They will never pay any claims no matter what level contract Agreement that you purchase. Please stay away. No matter what part it is ... it will not be covered. My dealer service department explained to them why it should be covered. They are disrespectful thieves.

I was new to RV and decided to buy. What a costly mistake!!! I have a generator issue with the carburetor and my claim has been denied with a cause that does not make sense. We maintain and take good care of our RV but it is ludicrous the expectations. Save your money for when you need it.

Do not expect your total loss payment to cover your total loss. Interest accruing after payment sent to wrong address for finance company. It will be your responsibility despite paying your premiums and after insurance payment. TOTALLY BAD CUSTOMER SERVICE even MANAGER NOT HELPFUL!!!

We experienced a power converter failure in our motorhome whilst traveling and had to get emergency repairs in order to continue our journey. This all happened over a weekend so it was not possible to get prior approval from AGWS. I wrote them a letter explaining this and also sent them a copy of the invoice for the repair/replacement. Since then I have had nothing but trouble getting reimbursed. Firstly they rejected the invoice because the model number, year and mileage was not shown, so I hand wrote those details on the original invoice, signed it and sent it back.

Purchased the best extended warranty from Finance Manager when purchasing my car. Thinking I have peace of mind, I thought wrong. Compressor and some other AC related issues came to 3000. Warranty will not cover OEM parts or the cost of labor because they think they are getting ripped off on price. Are you serious? They will only cover list price of after market parts and a labor cost they agree to. I am always paranoid that something like this might happen and I don't remember every fine detail of the Contract I signed 4 years ago which is why I called before I went to get repairs done and they said I could take it anywhere I wanted. THEY DID NOT TELL ME TO SHOP AROUND AND CHOOSE THE CHEAPEST MECHANIC I COULD FIND. If you are ever offered insurance by AGWS or compass don't do it.

Here is the issue. When filing for warranty coverage regardless of what it is. This warranty company will tell you they can get their parts cheaper than the dealership or your local shop. Then you have a problem. If you can wait to have the parts shipped to your repair shop then you may be OK. However if you can’t wait and need your car this warranty company will charge you an extremely high cost for the parts. This happens all the time and it is very frustrating to have to make that decision. Mine’s about to run out after 36k and several hundreds of dollars worth of parts that I had to pay extra for. I also wanted to drop the coverage somewhere in the middle and was told you have to do that at the dealer where you bought the car and that is a ** in itself… Merry Christmas.

I purchased my plan for a 2014 VW CC on which manufacturer warranty just expired. I was hopeful as the American Guardian agent was very knowledgeable about potential cost of repair of German cars. I ended up purchasing a 5 year bumper to bumper option, pre-paid as I was promised that once I sell the car I'll get refund for months which I didn't use.

I have a recreational vehicle that I purchased extended warranty coverage because the finance person sold me the policy. In the wording there so many exceptions that hardly any items will be covered. I had a refrigerator that the rollers broke and the fridge fell backwards and damaged the wood trim. The cause and effect was that the fridge caused the wood trim be damaged and the American Guardian refused coverage. The second claim is that my air conditioner unit failed and my septic broke and because of both the unit had to be taken to the shop.

I was sent a letter offering me an extended warranty. I had purchased an expensive car and wanted to make sure that if anything went wrong I would be covered. I called and set everything up and was ensured I could cancel the policy at any time and if I never used it. So I thought great! I never received my agreement and never knew anything about this place until I found the original letter and called them up. So no I couldn't cancel at any time. It had to be within 45 day I was told. If I never received the paperwork so how would I know right? Aside from this the customer service representative, Dominique, was extremely rude and was demanding why I wanted a refund.

This company, American Guardian Warranty Services has twice now sent letters to our home to our minor trying tell him his warranty is up and that he needs to renew it for a 2011 Chevy Tahoe. Our son is 13 years old and doesn't have a vehicle and doesn't drive. I called them up and reamed them and told them to take his name off their mailing list. The young guy that I got to speak to, didn't waste any time and took the pleasure of asking me if my wife or I had any needs to extend our warranties on our vehicles. Are you kidding me? Stay far away from this company. They are sleaze balls and are up to no good at all. I plan to report them to the BBB and possibly to the authorities...

I was coerced into agreeing to extending my 4 year warranty over the phone with the urgency from the manager to say I had to buy today otherwise the offer would expire, she promised I could cancel and get a full refund if I changed my mind. Once I received the paperwork with the full breakdown of the warranty I called to cancel as it was not what was promised on the phone. That was in early Jan. This is now March 9th, three calls to the same person "Bernie" and still no refund and no explanation as to why we have not received a credit. All he could say was he would process the claim and that was all he could do!!! They are holding my $499 hostage, need to wait for another 7-10 days to check in again! Unacceptable.

I purchased a new RV in Arizona and bought a service contract from AGWS Inc for several thousand dollars. I had slideout problems and could not take the RV to a dealership. I called a certified mobile RV service to come out and diagnose the repairs. The repair man called American Guardian start the claim and while going over the repair order, they refused the service call charge because they said I didn't select the option? Keep in mind that I purchased the Platinum policy and paid top dollar, and it doesn't include service calls? So then the price of the part needed was given to them, and was the suggested retail price from the distributor, and they refused it and said they found it "online" from some bogus place that didn't even warranty the part.

I was sent a letter from this company, which concerned me. Upon reading the letter sent, I called the number to verify exactly what the letter meant. All it was, was an offer for an extended warranty on my vehicle. After speaking with one young man who gave me some information in case it was something I was interested in, he offered to transfer me to someone who could give me a breakdown of the pricing, and see if I was interested in one that was offered.

I purchased the Silver package from AGWS in 2016. While driving my car in 2017 heard a noise, had taken car to Volvo dealership for an inspection. I was told that my wheel bearing had gone bad, contacted AGWS for repairs but was denied. AGWS claimed that I had only been in the warranty for 22 days was reason they used to deny my claim. I reminded them I had been in warranty for 52 days past the 30 stipulation for pre-existing conditions... Despite the truth staring AGWS in the face they "lied" to me and never honored the agreement.

My husband and I purchased an extended warranty when we bought our 2015 Fifth Wheel. We paid $2866 and when it came time to replace a large item (refrigerator cooling unit) they were terrible to work with. The RV dealer that sold us the warranty also has service. Our camper spent months being in for service so the warranty company could "observe failure" of the refrigerator. The service department observed the refrigerator temperature going up to 49 degrees on multiple occasions. The warranty company said that they would not take the word of the service department and had to see the failure for themselves. Unfortunately, they would come to look at the camper at least 24 hours after the work order was put in and the refrigerator was back down to 35 degrees by their staff arrived. This warranty company does not even trust the companies they contract with!

I purchased a used car from a reputable dealer in Washington state and thought since it was a fairly new car that I would purchase an extended warranty from AGWS called the Compass Protection Plan. I purchased the highest caliber paying over $2000 extra just in case something went wrong in the first year or so of ownership. Well lo and behold after a few months the sunroof ended up getting stuck in the open position. I contacted the warranty company as directed but they decided that this was going to considered an "adjustment" not a repair and therefore would not be covered. Considering I live in Washington I obviously could not leave the sunroof stuck open. I took it to a local mechanic where they found that a screw from the mechanism had gotten loose and jammed in the track preventing the sunroof from closing. The mechanic called the warrant company directly to explain the situation to no avail.

I bought the $1500 Platinum plan from Bill Kay Pontiac and Jeep in Downers Grove, IL. I was given a brochure that states everything is covered with this plan except normal wear and tear. Just had to service my Patriot for a faulty throttle body and lower control arms. The warranty company offered to pay only a portion of the control arms because they "found parts cheaper online" and deny the throttle body altogether because they determined it could be cleaned. Meanwhile the repair specialist at Anderson Dodge Chrysler Jeep Ram, told them it could not be cleaned, it was electronic. I will never buy another warranty from this malicious and outright lying company. They said they don't honor anything on the brochure and on page 12 in fine print it says it's not covered. It just reminds me of Willy Wonka. This company is a sham and should be closed.

Horrible service for roadside and tire replacement. We had a blow out on our 5th wheel camper while traveling to Nebraska. I called the customer service line and was advised that they had no record of a policy for me. I gave them the policy number, my name, my phone number and nothing. I called our RV dealer and he was able to look up our policy with no problem. Called the customer service line again to no avail. I got frustrated and called the roadside from our insurance company so I could get my family off the highway sooner rather than later.

We purchased an RV from La Mesa RV in Sanford, FL in April 2015. At that time, we also were sold a 3 year "platinum" extended warranty from American Guardian Warranty Services for well over $7692.50! We have tried to place small claims 7 times for a total of $1993, and every time our claim has been denied completely. We are now filing our 8th claim; this time it will be paid, but at a significantly reduced reimbursement. The claim that the labor hours are too many for the work; they have completely disregarded the repair shop's (the Western Region Service Center for Cummins) estimate for labor and will only reimburse the hours they think it should take, based on THEIR estimate.

I received a notice from this company that my extended factory policy had expired. Upon calling, they indicated to continue coverage would be $4,000.00. They had a long list of items that could fail on my vehicle. I agreed to the policy with the understanding that I could cancel in 30 days. I called back a week later to cancel and was put through a very "hard sell" process with two different people. I finally stopped answering their questions and simply stated each time "I want to cancel my policy". As a closing remark, the agent said "well since you are independently wealthy and can cover your car repair, I will cancel your policy". I am glad not to be associated with this company.

Received the separate unsolicited mailings from this company over the last 6 months trying to sell me a warranty on my vehicle. Each time I called to get my name and address removed from their list. They ignore all requests even though they said they would. I received another one on 10/29, called on 10/30 was told they would remove me but I should just ignore them and toss it in the trash. These companies are scams and harassers.

Terrible service with a road hazard tire warranty claim. I called to file a claim regarding a road hazard that cut the sidewall on a tire. I was advised to have the repair shop call. I had the repair shop call and then they wanted pictures. They never did provide an email address for pictures to be sent. They stated "fax them." Well in today's world not many people even have fax machines with computers and scanners. Still didn't even have an adjustor or a claim number. Every time you talk to them you get a different answer. Finally got a claim number. In the meantime I told shop to proceed with new tire regardless of what they were going to do.

The absolute absurdity of this company. I purchased an '07 Hino box truck with a full warranty (knowing the truck would need it). I've driven this truck 4 months out of the entire year due to unwarranted repairs. Now the turbo goes out. I'm sorry, a $200 chip inside the turbo goes out, and this company won't cover the piece. They claim to cover the turbo itself, (as the warranty states) but not the chip on the inside of the turbo. I am being forced to pay $5000 for a turbo, so that they can get the $200 chip replaced. When contacting the company, they completely talked me into circles to avoid the fact that my paperwork says "turbo and components". I'm at a complete loss of words over this. My warranty is soon up and I will never have one through this company again. Complete robbery!!!

They'll be happy to sell you a plan, but best of luck getting anything more than 10 cents out of these bastards. I work at a dealership and attempted to get a fully-justified repair done on an elderly gentleman's vehicle. We diagnosed a fault in both of the Blind Spot Sensor Modules. They claimed "corrosion" on a plastic part and denied the claim. Be warned, the "Not Covered" provision is vague enough to cover anything.

We had a problem with our 2011 Monaco Knight last month. One of the slide cables broke and only one-half of the slide would move in or out. This is a very long slide that also has a residential refrigerator. Called Monaco and they said they were a month or more out, but we could call Quality RV in Springfield Oregon to have the work done. When we arrived the repairmen tore into it right away trying to find the problem. Both cables were broken and had to be replaced. Also the adjustment coupler bolts were replaced. After the new cables were replaced the slide would not come in completely. It seemed that the box was pushed to the rear by one inch. The repairmen had to jack up each side so they could push the box back into the correct position. Then they could adjust the cables so that the box would close.

Fraud. There are other companies that have been using the exact same template to take advantage of my 80-year old mother. The first time my mom was taken for a $395 down payment on an extended car warranty by a Limited Liability Corp. called "CARTECTION." They sold her an extended 4-year warranty that she already had from her car dealer. After contacting her dealer she was informed that there were a number of customers who had been taken by another company that called themselves GUARDIAN LLC. They took my mom again this time for $126 and we were told in order to get our refund they would need to prorate our refund based on how many miles she had driven. In writing to boot. WE ARE GOING AFTER THEM!!! Will update soon.

What a horrible experience. I called to inquire about extending coverage on our 2009 extra car, they wanted $4,000 for five years. I declined. He kept arguing with my decision. I hung up. He called me back and told me I was RUDE. Nasty Pushy!

I live in Los Angeles CA. I made a call to Guardian to see what they could offer. After I politely listened to Reggie's speech, I told him it was not what I was looking for and thanked him for his time. He became semi hostile asking me all sorts of questions as to why I wasn't interested. He made a comment as to my line of work, of which he had no idea what I did for a living. I explained I have been a police officer since January 1981 (which is true - have been a detective for many years). He kept interrupting me when I would try to speak. I told him I was going to hang up if he continued to interrupt.

My vehicle 2009 Chevy Silverado has been at Mike Anderson Chevy for almost a month now, with little or no response from AGWS to authorize repair of the vehicle. The dealership has made several attempts to contact them...I continue to contact them (they have a really good voice mail system), with no results. This vehicle was in the shop approximately two months ago and it was recommended to AGWS that along with some other work, they needed to replace the lifters. An inspector came out and said it did not need to be done. A month later it's back at the shop for the same reason. And now, because the lifters were not replaced, the cam shaft is damaged and it need a new engine.

I have had my 5th wheel for 2 years now. It is 15 years old; that's why I bought the warranty. A couple of weeks ago, it needed repairs. I called the company and they said it would all be cover. They didn't even pick up the transfer from storage to repair shop! They have always taken care of this before; now I'm stuck with a $1400 bill. I am filing this complaint because I wouldn't want other people to be scammed like I was with this company. Like I said, they were always good about taking care of my repairs without me paying a penny. Then this happened. I am on a fixed income and now I have to dip into my savings because of their non-commitment to warranty my 5th wheel.

DO NOT buy anything type of service from this company. The only thing they care about is making money off you and backing up their so called "warranty." I bought a "warranty" for 5 years or 60k miles. I was about to go over in my miles and my transmission went out. I took it to the shop to have this wonderful company send out an adjuster to see if my transmission is covered. They said it is not covered because my transmission lines were rusted and leaking and that is why my transmission failed. They said that it is the responsibility of the owner to know if they have this issue. How is someone who is not a mechanic and regularly takes their car in for service suppose to know if this issue current. I am not a mechanic, I teach for a living. Save yourself the headache and do not buy anything from this corrupt company who has draconian customer service.

My initial contact with the company: I received a letter in the mail from Guardian. It said I could get an extended warranty on my BMW and I should call immediately. My CPO is about to expire so I called. They seemed pleasant at first. Then a 2nd guy implied I would need to make a decision on the phone today. I told him immediately I would not be making a decision on the spot. I just don't do that. He transferred me to another guy and I told him the same thing so he offered a lower rate and transferred me to a 3rd guy. This one played hardball saying I needed to make a decision immediately or we couldn't do business. I was a bit shocked with the rudeness and before I could say much, he hung up on me.

Don't buy this warranty. They are crooks, they try to treat you like crap. They tell the dealer or whoever fixes the car to tell you to call, wouldn't the person who fixes it be better to explain to them what is wrong? They false advertise in their ads. They are junk.

I purchased the Platinum coverage today, and made the mistake of reading reviews AFTER I made the purchase. I called a few hours later to cancel the coverage based on the reviews here. I was on hold for 5 minutes before anyone answered. And I had the distinct pleasure of speaking to Leticia. Who decided she would argue with me over why I wanted to cancel my coverage.

This is about their customer service. I received the card in the mail for an extended warranty. Now it could be that they need to close each deal per shift, and a good cop/bad cop deal. I spoke with 2 nice people, but told them I need to confirm a few things and would need to call back to sign off on this insurance. Though I did tell them the value looked good for what they told me over the phone. The first representative said she understood that. But then she said she might be able to get me into a special program as well for a lower cost (I again confirmed whatever the price, I still would need to verify a few things before I sign off on the insurance). She was okay with that.

I work at a repair shop and a customer came in with the compass plans and had an 04 infinity with door latch problems -- both front latches were bad. This company said they would not authorize dealer part that we would have to get aftermarket parts. Aftermarket does not make door latches for this vehicle. Then they would not pay list price for dealer parts. In short it was a very bad and time-wasting experience. Stay away from this company.

Well, here is the thing I will be the first one to say something positive here (I am not paid to do so you can contact me if you want). I've bought 08 BMW 535 xi from the dealer called auto gallery imports in Addison IL. Not that great experience but it is what it is and they sold me compass warranty through the american guardian the platinum coverage.

This company's sales pitch is geared to the elderly who are on fixed incomes - they offer protection against the high cost of auto repairs--yeah right. My disabled sister purchased a policy for her seldom used Chevy from a mail notice she thought came from the dealer offering to extend her existing warranty. When we called back (the same day) to cancel I found they sold her a $798 policy on a Mercedes car she didn't own--never owned! When I demanded they cancel it I had to jump through fire to get it done. Finally called the credit card company to void the transaction.

My car according to the agreement it should have been covered for 4 years or 40,000 miles. Even though it still had not reached either they refused coverage because of the value of the car. I would give this company zero stars.

PLEASE DO NOT BUY this insurance. These People will make you regret the day you bought the policy. They will not cover anything they promised, in writing, for whatever they call technicality. They will find any excuse to deny any coverage. DO NOT BUY THIS INSURANCE.

They called me and passed me around like a hockey puck to four different people...proud to make themselves sound and feel more legit to a consumer. I asked for the best deal on the platinum and I got a senior financial advisor. I'm hesitant to sign up for anything and wanted to read a contract before I give them $2100. FYI this price was a fleet price when you do a one time payment compared to the $4800 original price if you spread out payment over five years. Yikes, that's a lot of interest. So the guy said if I just sign up now I can cancel in 30 days before the first payment is due. So why can't you just email a contract first. A legit business will have something to put your mind at ease if this is indeed a good deal. They don't, it's all high pressure sales. It has nothing to do with a good or bad warranty. I told the guy I can't commit without doing research so he hung up on me saying "I can't help you." Wow extremely professional. Little does he know that by doing that it helped me make a wise decision because it showed he doesn't care about me at all, it's all about volume and sales. Buyer beware.

In 2011, I purchased an RV from McMahon RV in Orange County, California. I also purchased a platinum extended RV service warranty from American Guardian Warranty Service. I paid $3,750 for a seven year plan. I sold my RV in July of 2014, at which time I cancelled my service with American. I was told at that time that because McMahon RV was going out of business, I would only get $468.94 of the $1,970.98 I would be due. I would have to go after McMahon for the remainder. I told Nancy that I paid my full amount and I expect them to reimburse me... It is not my problem that they gave a commission to McMahon and now I have to go after them for that portion???

I'm so angry at this ** company now, have to let it out. The company caught me right before a meeting, I was in a rush and wasn't aware of what this is about. They said it's mandatory, that is required by some department. The salesman just kept talking constantly and would not let me get off the call. I said "I'm in a rush, I DO NOT want to make decision at this time." They said they can't call back and won't let me call back (WHAT THE **??). Unfortunately I didn't have time to think it through since I'm in a rush.

We bought the 2 year warranty wheelz in February. The dealership would not let us cancel it after we bought it like that day. We had it in contract it would cover parts. 6 parts went bad on our vehicle that went bad they would not cover it. It was even in writing. So I said I wanted to cancel they told me I had to go the dealership, we went there signed cancelled faxed. They said wait 2 weeks. 2 weeks are gone now we called wheelz they said they didn't get anything. There are so many cancelled warranties they had to shut down the cancelled department, really?

If you read the contract, you assume you have 24/7 coverage. But try and call after 5 pm and see what happens. They have hours of 8 am to 5 pm...DAH, people break down and need help 24/7... My a/c went out, in Vegas it's already 100 degrees out and the kids go to baseball and the wife to the DR. If it isn't during business hours, this company will not help you. I fixed the problem myself for 110$ and when I called on Monday to find out how to get the cost of the parts reimbursed, the guy told me no way and they were not going to give anything back. I told him I would go ahead and cancel and he laughed and said he didn't care one way or the other, totally rude and angry and then he hung up on me. I called the cancellation department just to be told and in a demeaning way that the cancellation department didn't cancel any contracts, they tell you to go back to the Dealer and have them cancel it.

I was contacted and persuaded to sign up for the Gold package for my 2011 Town and Country. After reading reviews here, at Consumer reports, and the contract when it arrived, I called to cancel the warranty. As expected, the sales pitch continued through the person who answered the phone. Deflecting every complaint I had and refuting their own contract! "He had never seen that happen" for each comment I had directly related to potential contract issues. When he could not change my mind, I got passed on to a "hard closer". He lied about recalls on my vehicle. Tried every tactic to get me to keep my policy. After 50 minutes on the phone, I had to get rude and demand my refund, period. You can get a full refund within 30 days, but you sure have to fight to get it!!!

Their definition of a "commercial" vehicle is putting anything "personal" in your vehicle and driving it to work. They will then deny your claims based on this policy. So under their policy there is no such thing as a personal vehicle. So they will take your money then deny your claims as well as put you in financial and physical danger.

Vehicle Platinum Warranty Extension - Received the mass mail letter telling me my warranty has expired. Spent a long time probing these guys who kept bringing in another more senior guy who had authority to offer me the best deal, IF I agreed to make a decision on the call. Warning #1. Pressure to close the deal or they won't be able to offer it to me again. Told them I wanted read reviews and they said they would be happy to direct me to reviews. Warning #2. Do your own research because all the reviews spell this is not what they are promising. Warning #3 - I asked for Guardian's website and they told me they didn't have one! Really? Beware!!

Seems they can fix anything with the $50.00 copay first. Yeah right, So I thought. First it was our electric dryer. The company sent out a repairman, he ordered parts and two weeks later came back with the parts. The dryer ran well for two days then it happened again. Two weeks later, the repair company shows up again with the same parts and did the install. Three days later it breaks again! Two weeks later the same tech shows up with the same parts. I told him to get lost because all the parts they installed, belts new inner tumble and other miscellaneous parts just kept failing. I went out and bought a new dryer and got it installed the same day.

I received a notice in the mail that the extended warranty on my vehicle was expiring and to call IMMEDIATELY!!! I thought it sounded odd that my warranty was expiring so soon, but called anyway..... The rep asked me for the VIN # and my mileage?? I said I would call back when I got the info, but the rep kept telling me he would hold while I got the info..... He stated he had all the time in the world because he gets paid hourly. I told him the notice I received should have indicated that this info would be needed (I already knew by this time my warranty WAS NOT EXPIRED). Just to be sure, I called my dealer and sure enough, my warranty was good thru 2018!!!! I called Guardian back and got another rep, and told him that my warranty was not expired and Guardian was not even who I currently have my warranty with. I also told him that their notices they send out are misleading and in my opinion are just a scam to get money from people! He got a bit hot under the collar but oh well, I'm retired and question everything!!!

Purchase a warranty from Wheelz and thinking if anything goes wrong that I am covered. WRONG. I took it to the dealership to get diagnosed for the ticking sound in the engine and first the say they can't tell what it is until they break the engine down, which would be $1600 just to break down the engine. Then I made an appointment to see if they could find what it was by breaking it down and the dealership called me and told me that they sent a scope into the engine to find out that it was rocker shaft and whatever else that's causing my engine not to be getting oil. And they told me that Wheelz said that this is not covered. Well what is covered? Not understanding this warranty co. I DO NOT recommend this company because they are SCAM! Haven't heard anything GOOD about this place! Need a Class Action LAWsuit!

I bought an older model vehicle (2005) and it had high miles. At the time of the closing, the loan officer offered and extended warranty. I was told this would cover the powertrain for 3 years or 36K miles. Now mind you I did not become leary in any way because I was purchasing from a very reputable dealer with a very good history. Of course I bought the warranty since it is an older model vehicle with high miles. In my mind, spending $2500 for this extended warranty was worth it. Well to my surprise... 6 months after purchasing this vehicle, the transmission slipped. We were not happy but felt secure because we had the extended warranty through Wheelz.

I purchased a 2005 Chevy 4 Wheel Drive Truck a year and a half ago. The truck had 83000 miles on it when I purchased it and I have put only 9000 miles (all of which were interstate) on it since I purchased it. The truck was fully checked out by the Chevy dealership and I always have my vehicles serviced at a second Chevy dealership near my house. I had the most senior transmission specialist with 30+ years transmission repair experience take a look at the truck and he determined the transmission needed replaced. The 2nd and 4th gear bind had malfunctioned preventing the truck from shifting into those gears. The Chevy service department contacted Wheelz to let them know I needed to have a new transmission installed in the truck. Wheelz insisted the transmission had to be fully removed from the truck and unassembled so they could send their adjuster out to confirm the transmission was bad.

I purchased this warranty through Auto Assure LLC. I was sold the Platinum level coverage. They never disclosed that I would be dealing with another company (American Guardian). The products and service of this warranty were sold to me as being equal to the factory warranty, providing bumper to bumper coverage with $100.00 deductible. I drive a 2008 Mercedes GL 320CDI, which roughly 53K miles, and the factory warranty has long expired. I was told that the parts to be used were official Mercedes Benz new factory parts. It was never disclosed to me during the sale that they would have the option of using refurbished, used, or rebuilt parts.

I read on here that they have resolved my issue with them. This couldn't be farther from the truth... They are not honoring their warranty and will not fix my vehicle. I have sought legal counsel against them. I am not paying them any longer, so therefore they can cancel my contract. They are VERY UNTRUSTWORTHY!!!! Please DO NOT PURCHASE from them. They DO NOT HONOR their warranties. They are a TOTAL SCAM.

I purchased a 2003 Jeep Grand Cherokee in October of 2008 and also the extended warranty through American Guardian. This past May 2013 I heard a ticking sound coming from the engine. I took it to my mechanic and he told me that it was a bad piston. I then realized that it was covered under my warranty so I thought. So we contacted American Guardian. They sent out their inspector after about 3 weeks of calling and leaving message after message with NO return call - they finally came out. Their inspector agreed with my mechanic that it was a bad piston. American Guardian then wanted them to take apart the engine to see the part I agreed (cost me 620 dollars right there) but I was confident that it would be taken care of. American Guardian then asked for pictures of the bad pistons. They saw the bad pistons and asked for the maintenance records/oil changes. I supplied them 2011-current records.

I am very angry at what has happened with this company. I am taking legal action against them. My parents (79 and 75) purchased a warranty from them, for the second time, not using the first one, on a 2005 Dodge Dakota. The second time around, the engine light and temperature light came on and they took it to the local Dodge dealer. They ran diagnostics and with the computer codes figured out that it was the valve body in the transmission that was bad. The truck transmission has had noticeable slipping and DID not do well in reverse. The vehicle was brought to the dealer on June 12. The warranty company's "technician" who apparently has no mechanical knowledge, as I was told by the warranty company supervisor, said that after seeing the valve body, that was meticulously taken out of the vehicle for him to inspect, showed no obvious signs of failure, so therefore they are refusing to fix it. The truck had been at the dealer for 6 weeks while they decided this. This company is ripping off elderly people on fixed incomes, one of which is a decorated, retired Korean war veteran. Do not ever buy anything from this company ever!!!...They are nothing but scam artists.

I purchased a 2003 Infiniti FX35 in July 2012. The vehicle checked out to be in very good running condition according to Berman Infiniti's diagnostic machine. The air conditioner worked fine during the warm weather months, but as soon as cold weather hit, the heat didn't work and blew only cold air. Currently, it is June 10, 2013 and my vehicle has been in the repair shop continuously since March 5, 2013! This warranty company has tried every angle to attempt to deny this claim. As of this writing, there hasn't been a decision made. The repair shop diagnosed the problem as a bad gasket. The head is fine though. This warranty company has demanded I turnover maintenance records, bill of sale, current registration and that the repair shop completely tear down the engine.

I purchased a 2002 Honda Accord from a used car dealership in April 2010. My mechanic warned me that older Honda’s have been known for transmission issues, so I purchased an extended used car warranty through AAGI/Wheelz for 3 years/36,000 miles. I even had my trusted mechanic review the contract before I bought IT or the car to make sure all the necessary parts were covered. Check. Well, shortly before my warranty expired (lucky me, or so I thought), I started having some problems.

The check engine light came on and the dealership recommends parts which literally says on the brochure as covered. The warranty guy says they won't pay due to cause of "normal wear." He actually told me that "driving it" was normal wear. I can't see them ever reimbursing anything. They will make any excuse not to pay!

I bought an extended warranty "Platinum" coverage from American Guardian "Compass Protection Plan" for $1,899 for my 2007 Ford Explorer. The check engine light came on a while back and the dealer wanted near empty tank to smoke test it. Delay did occur, but I took it back and was told that the evap tube had a crack in it and the solenoid will not close. The claim was denied because the part (tube) is made of plastic. If metal, it would have been covered. The rep at the insurance I contacted stated it was denied because there was dirt in the tube, which clogged the solenoid. He doesn't know if the dirt caused the problem or the crack caused, by unknown reason, allowed dirt to enter.

I purchased the Wheelz Warranty through American Auto Guardian through the dealer I bought my car from. Within the first year I had transmission problems due to an internal failure. The warranty company took a week to come out to the dealer and when they came out; they simply denied my claim saying "it was poorly lubricated" even though the adjuster saw that the transmission was full of fluid. And also, he would not listen to what the service tech was saying.

There is a place out of Dell City that financed my vehicle and stated the only way that they would give the loan was if I purchased the warranty through Guardian. What a mistake. As I traded in the vehicle, Finance Point told me I would get back the whole refund minus $50.00 and that is what Guardian warranty told me as well.

I purchased an RV and a three year extended warranty from American Guardian. I have had the vehicle for about 15 months, during which their service was terrible. I've only had two valid claims. I finally got restitution on the first claim, and the second paid $600 of a $1,500 claim, but only after much complaining. I sold the RV after 15 months, and filed for reimbursement for the remaining premium. When they reimbursed me (three months later), they withheld the $800 that had been paid on valid claims. They said they could withhold paid claims, if the policy did not run a full term. In other words, they take your money for insurance, but you get no coverage if the policy does not run a full term.

I/we never purchased any type of extended warranty. But with this being our first RV, we decided to. American Guardian has never paid a claim by us. They did cover a dealer claim. The turbo blew. They informed me it was because I drove the unit in the rain and snow. I'm a retired truck driver. Never in 40 years has anyone told me not to drive a diesel in the rain and snow. American Guardian is just plain rip off. I’m still waiting on a pro-rated refund for 3 months with nothing from them. No good insurance good for nothing people that run the place.

Here's what happened to us. We purchased a Jeep Wrangler from Park and Sell with an extended warranty in June of 2010 and March 11, 2011. Not even a full year later, the jeep broke down on the side of the highway. We called and had a tow truck come; thinking it was going to be covered, and had the jeep towed to the Jeep dealership to be worked on. The warranty that we purchased was supposed to cover all of this. The mechanics met with the Wheelz inspector who agreed with the damage found. Then we found out Wheelz wouldn't cover the damage. The damage was a transfer casing that basically exploded under the vehicle causing some other damage.

I purchased a 2-year, 24-month premium warranty through Wheelz of AAGI. I had my rear end completely locked up while driving. Now AAGI doesn't want to cover it.

We purchased a travel trailer and took out an extended warranty through American Guardian. The term of the contract was 7 years and expires September 2010. We observed a leaking roof in August of 2010, and were not able to get it serviced until October 4, 2010. We did not know the extent of leaking until the service personnel were able to examine it. We were notified on October 4 about the damage. We contacted American Guardian, who refused our claim over the phone in a confrontational rude manner.

I have an extended warranty through this company. I have a magnet "advertising", a construction company (commercial company) for a friend on my truck tailgate. But on page T3, it states not for commercial use. Advertising does not mean I work for the company. I have been denied coverage on my vehicle for transmission work due to advertising. I even had the VP/owner tell the warranty company that I do not work for them and on top of that, the business just finally got approved to open on 10-01-10. The warranty company is assuming I work for the company I advertise for, which is a friend and is considering my vehicle a commercial truck. It is only used for me to go to school and for basic use. I do not haul anything but a 15" boat with it as I explained to them. They are refusing to work on my truck due to advertisement for a commercial business which is not in the policy they sent me.

I bought a mechanic warranty policy,where this company said that they are going to cover any mechanical problem especially the transmission or engine, but when I got a problem with the differential of my car they said they declined it because it was not covered. I hope you can help me out with this situation because most of the insurance refuse to pay under any excuse. Thanks.

On June 26, 2006, I purchased a used 1997 Volvo S90 and at the same time, paid $2300.00 for a 36-month or 125,000-mile warranty from Guardian Warranty Corp. through the used car dealer, Quality Plus Auto. I paid for the comprehensive or full coverage on the vehicle. During the summer of 2006 when temperatures rose to 90 degrees and over, the air conditioning unit did not work. I took the vehicle to a repair shop who contacted Guardian, and they were told the air conditioner was not covered under the insurance plan that I had.

I purchased an extended auto warranty with American Guardian. I have had this policy for 5 years and have never had to use it until this year. I put my vehicle in the shop at the Mercedes Benz dealer. They informed me that my ignition coil was bad and that I had an engine leak. The warranty company was contacted which took two days only for them to tell the dealer that neither part was covered. This company has very poor customer service and something really needs to be done. I went to their websites only to see that a few customers who were pleased with this company. I will never use this company again.

Land Rover engine was replaced by the company with a very old engine, which was sent after a two week delay and a wrong engine sent. Rebuilt engine leaked oil and coolant through gaskets, which was confirmed by Land Rover. However, company was unwilling to fix their error. I am now out $4,050 share costs and unreimbursed rental and still do not have a car that works.

I purchased a service agreement on Dec 2008 and cancelled on Apr 2009. I haven't received a refund check yet. I called company two weeks straight recording picks up every day, left several messages and no response. Also, I contacted the administrative claims office.

I purchased a service agreement on Dec 2008 and cancelled on Apr 2009. I haven't received a refund check yet. I called the company two weeks straight recording picks up every day, left several messages and no response. Also, I contacted the administrative claims office.

I brought my van in on Wednesday morning. The shop did a diagnostic and called American Guardian to file the claim. They proceeded to make an inspector come out. Thursday, the inspector didn't come out so we had to get a rental thru American Guardian. Friday afternoon, the inspector came out. He didn't fax the information to the adjuster until Monday afternoon after 3:30. I was informed that I wouldn't be authorized a vehicle but for only 3 days. But it took 4 days for the inspection to be complete and the adjustor still didn't approve the claim on Monday afternoon.

I'll keep updating this as the story unfolds. After reading the previous reviews, I'm a bit worried now that I need to file a claim with Wheelz. Two months ago, I purchased a used 2002 Subaru Impreza WRX Sport Wagon. I also purchased the Ultimate Used contract from Wheelz for 3 years/36,000 miles for $1,700. Early this week, my car stopped boosting, lost a lot of power, and the cabin started reeking of fuel. After reading through the contract and noting that any ASD or dealer repair shop is acceptable to bring my car in for covered service, I opted to take the car straight to the dealer. It turns out my new-to-me car requires $2,781.81 worth of new parts. Most of these parts fall under the list of covered parts in my service contract. Wheelz is sending over an inspector today to make sure the claim is valid. I'll report back after I hear from the dealer again.

In August 2008, I purchased a 2001 Chevy truck from a local used car dealer in Anchorage. We decided to get an extended warranty at a cost of $1200. In February of 2009, I discovered a transmission leak and took the truck into a shop for repairs. I have used the same shop for all of our vehicles and they have done a superb job of fixing the problem and getting the vehicle back in a timely manner. I gave the shop the warranty information and they took it from there. After several days, the repair shop called me and stated that Wheelz Warranty/American Auto Guardian Inc. were being difficult and unwilling to authorize the work needed in order to diagnose the problem. They stated that the authorization would have to come from the customer. As I see it, if I authorize the shop to perform a particular task and afterwards they cannot find the problem, then that cost would fall on my shoulders and not the warranty company.

OH, NO!!! I was without my car for 14 weeks, and got the rude, uncooperative, incompetent service advisors. Then, they gypped me out of a legitimate claim. This is a company whose representatives argue and swear at you when you initiate a claim: a company that does not do what they promise, a company that is slow to respond, a company that hassles the mechanics, a company that does not pay a claim which they have authorized and a company that takes weeks to send you a reimbursement (short hundreds of dollars and without an accounting).

So far, I have had a good experience with American Guardian. I bought my warranty in Aug. and had a breakdown in Oct. They replaced my water pump and lower motor mounts, upper ball joints and sway bar. The only sticking point was that the shop rate of $149/hour. They would only pay $100/hour. The dealer was more than willing to lower their rate. They paid $1,165 in repairs. Before I bought this policy, I knew about some of your issues here on this website and told the salesman. He told me to google any company and I will find complaints. It made sense to me. So far, nothing else has gone wrong with my Pt Cruiser since then. I will report my next claim and how it was handled. I paid $1,680 for 36/4000 miles.

We purchased a used motorhome at 10,000 RV on August 16, 2008. They convinced us to get an insurance package from American Guardian Warranty Services, Inc. 800 Roosevelt Road,Ste. E-100, Glen Ellyn IL 50137 (Tel: 800-579-2233 or 830-790-5000). When we returned home, we realized we are insured by Good Sam (a very legitimate RV organization) who told us we don't need that insurance company and they advised us to cancel immediately and request a refund of $2,524.00. We did this on 9/29/08 by telephone AND FAX. 10,000 RV stated it may take up to 45 days and the policy would be pro-rated. We have heard nothing and phone calls to Guardian claim they do not have a policy with us. When we attempt to contact 10,000 RV, everyone seems to have a "day off" and can't be reached at that particular time. So far, American Guardian Warranty doesn't seem to take this seriously, along with the RV company.

I purchased a warranty from William ** on or around August 28th, 2008. When I purchased it I was told by him that my wait time was 30 days and 1000 miles. William called me about one week later to confirm my address and send me my contract. I called him back and gave him my address. However, I knew that he had it because he had sent me a confirmation statement in regards to my purchase. Well I still didn't get my contract and when I needed it, I called American Guardian Warranty Services (I guess this is who my contract is with) and had them fax me a copy. When I spoke with them on the phone, The person that I spoke with told me that my warranty was a 90-day wait.

I bought a 2003 Freightliner Columbia from American Truck Center. With the purchase of the truck, I purchased American Guardian Warranty Protection for 2,750.00. As per the contract: my warranty covers motor, trans, diff for 2 years or 240,000 miles. September 19, 2008, I called and spoke to agent Giomar at AGW, she was unable to start my claim due to my mechanic not being fluent in Spanish.

My wife received an unsolicited telephone call from someone with American Guardian who claimed to be with Mercedes Benz USA (MBUSA). He stated that he was selling an extended warranty through MBUSA for our mercedes automobile. When specifically asked if the policy was through MBUSA, he replied yes. After checking with MBUSA we found out that American Guardian was not authorized by MBUSA and that MBUSA had absolutely nothing to with American Guardian.

My experience with the Guardian Warranty on my 2001 Blazer has been very different than those posted on here. We purchased the warranty (the $1200 one) when we purchased the truck in 2005. In the beginning of 2006, our transmission would not go into reverse. I called Guardian, told them what was going on. The woman I spoke with was polite and knowledgable. She immediately gave me a listing of several places to take the truck in our area. Once I decided on the transmission shop only 2 miles away from my home, she offered to give me tow truck information. We declined a tow truck, and drove the Blazer to the shop ourselves. Since all this happened after normal business hours, we simply left the keys and Guardian information in the shop's drop box.

2003 chevy malibu 06/18/08 I dont even know where to begin.This has got to be the worst company in history. I purchased the PLATINUM package warranty from NATIONAL WARRANTY a subdivision AGWS for $2,300 + tax. This package supposedly covers everything but normal wear and tear parts. For two months now my vehicle has been at my local dealership with the top of the engine ripped apart. I had a head problem with one of the lifters pulling out at 60,000 miles. The dealership contacted this warranty company and for 4 weeks sent out three different inspectors because the cost of the repair was high. I ahd to fax numerous copies of repairs to this company and spend countless hours making phone call and leaving voice mails just to find out the status of my vehicle claim.

In late January of 2007 my 1998 Dodge Durango started having transmission problems. I took it to a transmission shop and called AGWS to let them know. They told me to give them the shops contact info and they would take it from there. So I gave them the info. The had the shop tear down the tranny to find out that the clutch pack in the tranny was burnt up and the torque converter had malfunctioned as a result. These are all things covered by the warranty. They had there inspector come out and takre a sample of the fluid in the tranny to verify whether or not it had motor silk in it. They took over a week to get the results back from this. While all this is going on, I am scheduled to deploy to Iraq on Feb 24th of that year. Do time is running short.

My experience with this Company is very different than what I have been reading on this web site. I have had the warranty in place for three years, during which I have had three claims; an Alternator $400, an A/C compressor $800, and today a starter $275. All claims have been approved promptly, paid pretty much in full, and per my repair facility paid very promptly.

I have been trying to cancel the warranty payment of $88.00 a month. I have been paying this since June 2007. I cannot talk to a live person. I have called six different numbers and have not received any assistance at all.

I purchased an extended warranty from American Guardian after solicitation over the phone in 2005. The seller made their plans seem so much better than everyone else's. Thinking that since I always took care of my vehicle anyway, and that this was the last vehicle I wanted to buy for a long time, I bought the extended warranty. I thought it would be good to have 'just in case' something happened.

I purchased an extended auto warranty on line from Warrantybynet after I purchased a 2001 Turbo VW Beetle. The warranty was to cover up to 100,000 miles or 6 years. At 80,000 miles I have suffered a breakdown of the instrument cluster and the fuel pump - both of which are supposedly covered by the insuring company - American Guardian. All documents claim that parts and labor would be paid on such covered items minus a $50 deductable. Documents did state that labor would be subject to national standards and that after market parts should be used if available.

i sent a transfer request to the company in early dec 2005 to transfer my policy to a new owner. the company promptly cashed my check and after calling them numerous times was told they would not honor my request as i have not supplied them with sufficent service records..they have every record available and just keep telling me that dont have sufficient documentation but wont tell me what that means. again getting the run around...i guess i will see these guys in small claims court

I own a 2001 Pontiac Aztec which the transmission just died on it. It has been 3 weeks of my nightmare in dealing with American Guardian Warranty, which whom I hold an extended warranty with. I have no deductibles, or dollar maximums, I am under the miles required for the policy to be in effect and also within the effective/term dates. I am furious because they outright denied my claim without checking with me if I was keeping up the maintenance on the car. (which I have!) They accused me of denying to have transmission work done. I have faxed them 2 copies of my invoices showing I did take care of my cars transmission flushes-and they still are denying it.

I brought our 2001 Oldsmobile Bravada 4.3 liter V6 in for service for a no heat condition. The service shop claimed that the heater core was clogged with a restriction causing inadequite coolant flow through it. When they contacted American Guardian Warranty Services for approval to replace the heater core they were told that this was not covered under their warranty. Under their contract section A. DEFINITIONS, a BREAKDOWN is due to a mechanical or electrical defect. They stated that a restricted heater core is NOT considered a mechanical defect as opposed to a core leak, which is. They told me a restriction is due to either foreign material in the coolant or a breakdown of the coolant itself which is Texaco's Dex-cool

I purchased a 2000 Dodge Dakota from a dealership in VA. I bought the Level II coverage by American Guardian Warranty Services Inc for $1600 after being persuaded by the car salesman. I never received the insurance kit or any information except for the original contract form. My truck broke down leaving me stranded when the Air Compressor seized up and broke off the serpentine belt. Having no information on the coverage and having to make a quick decision, I had the truck towed to the nearest Dodge dealer.

Bought a service contract for my 1999 Cadillac STS for 7 years, 100,000 miles bumper to bumper coverage. They never paid 100% as they were supposed to. At 97,000 the car was diagnosed at a Cadillac dealer as requiring a transmission overhaul. The transmission was slipping. The warranty company twice denied the claim. I have all service records and a letter from GM describing the transmission work that was necessary. I had to sell the car at a huge loss and buy a new car.

Purchased warranty tried to use it for repair of SUn Roof Motor. Pontiac Dealer in Reno gave me a price of $1593.00 to repair. I followed all instructions from warranty company. Warranty company said the parts were too expensive and they listed them at $400.00 less. Pontiac Dealer could not match price and asked for the aprts to be shipped from warranty comapny supplier, Pontiac dealer is told warranty comapny has no way to ship a part, or to give a location to buy a part so I ended up owing $494.30.

I bought the extended warrenty for my 2004 olds alero. The wheel beerings are going out on both the left and right side when the insurance company, was notified they refused to pay for it due to it only makes noise and is not loose enough.