Atria Senior Living Reviews

I was told by Cali this would be a great place to recover after back surgery. For the first four days, I went without TV. The cable box malfunctioned. I had to get into a yelling match with the manager at breakfast. I about got crushed by the front door. I asked for blackout curtains. That never happened. They left the overhead music on overnight making it impossible to sleep. I could go on and on. 99% of the people don't want to be there. They have to. This is no way to treat people. They did let me out of my lease and I did not pay for the 13 days of hell.

Horrible facility in Plainview, Atria. My Mom was there for 1.5 yrs. No viable activities, once you show signs of needing more care they send you to the hospital needlessly. Run for the hills! Do not enter a Atria AL.

I’m living at Holiday Diamond Ridge in Troy, NY & I am so shocked that this company would give us such horrible meals. I just left my dinner sitting on the table, left the dining room & cried in my apartment. The meals aren’t fit for anyone to eat. The meats are dried out & the vegetables are overcooked & unedible. The breakfasts used to be the best meal but it’s getting bad too. The food is usually cold as all the other meals are too. Our cook is can’t even cook. They’re supposed to send him to cooking school. Our complaints fall on deaf ears here. We are paying good money to live here & we all demand something get better. Please, help us out here. I’m so sorry I moved here.

Dear All, I am writing this note from a highly ranked corp exec position point of view. The Atria Westchase location is abusing the elderly and the HR manager AKA the director should be fired immediately. She mistreated my father. May his soul rest in peace. As his daughter I am in a disguise as a simple analyst. When I am a corp exec for a major company. Fire the director or else the ** community of executives will not come to your place. The director even tried to push me out of the center and threaten to charge me for wifi. Rest assured that my circle of lawyer friends all know this.

I am a current resident. I moved here when it was Holiday. Once Atria bought it, things went downhill fast: The GM managed to fire or cause employees to quit. Recently, Atria decided to completely remodel the entire community. It went from looking like a nice place to live with beautiful, classic furniture to resembling a Motel 6. They threw out all the furniture, couldn't be bothered to even donate anything. Now, the exercise machine we all used were gone, and in their place are three dangerous machines no one can use. What 70-, 80-, -90-year-old can use an elliptical machine? The meals are a joke, no chef, not even a decent cook, plus they frequently run out of featured meals.

Moved to Assisted Living with hopes of making life simpler and with less hassle. Not a good decision to choose this company. High staff turnover (especially in the dining room) and those that arrive are not well trained and are unable to deal with seniors who need assistance. Long waits for food at all meals, and uneven quality; some food good, some tasteless. Severe nursing shortage and problems with getting medication changes put through. Maintenance department comes to room to fix things but leaves without doing so and doesn't return until called again (and again). It took weeks to get repairs done and multiple reminders. Group activities are often simple and mindless (though the music performances are nice).

Atria, Devonshire Apts in Lenox, MA. I placed my sister at Devonshire in June of 2022. She only stayed 7 months, at a cost of $2200 per month. My sister failed to pay 3 of the last four months of living at the apartments, of which I was unaware, and now the collections department is charging her monthly late fees. I offered to settle the account for her, but the Collections department is unreachable! There seems to be no way to contact or connect to anyone at Atria Collections -- allowing her balance to increase as I write this! What business operates in such an irresponsible fashion. I would like Consumer Affairs to look into this unfortunate and costly practice. While the Devonshire apartments were well kept and a good experience, this "unable to settle up and detach experience" is untenable and seemingly illegal. Please contact me with any forwarding information that will unstick us from this situation. Thank you.

I have been a resident here for several months. I cannot afford to move out after paying thousands in moving expenses to move in, the entrance fee, etc. I am stuck. The food was bad when I got here. For instance, meatloaf here consists of a poor quality, manufactured, frozen beef Pattie covered in gravy and some onions. We used to have butter. Now we have a slimy, vegetable oil spread that tastes like grease rather than butter. The soups are not what I call soup (made with a stock), but mushed up corn or cauliflower or broccoli, in cream. The salads are good. They have one (1) elevator for the top two floors where most of the old folks live, so you have to get in line, and it's a comical fight of the walkers and wheelchairs to get into the tiny one (1) elevator for all these folks.

I moved my parents (90 and 92) to assisted living 2 1/2 years ago and they recently moved from an Andover, MA assisted living to nearby Atria Marland and they're loving it. Mom has dementia so she recently moved into the memory floor while Dad has a studio downstairs. They rave about the food, the staff are genuinely friendly, everything is clean, and there are many social events (music, celebrations, cards, happy hour, games). The residents seem very happy and the rules aren't overly restrictive. Plenty of washers/dryers and the Main Street and bistro area are highly visited by the community. It's great peace of mind for me and for my parents and I hope that they have many great days ahead.

Atria Senior Living in Bethlehem, PA was very lovely and appeared to be a well-organized facility. Doreen, the admissions director who gave us the briefing and the tour was incredible and very knowledgeable. She took the time to answer all of our questions as we are trying to determine which facility would best suit the needs of our 93 year old mother. We got what we were looking for and had a very good sense of the facility. I was very impressed with the staff. They were very courteous and going about their jobs. The activities looked amazing and the dining room was beautiful. The extra personal care that my mother would require would be provided throughout the day.

It is hard to believe that @AtriaSL just increased senior living rental rates by 10% after a year in which fewer services than ever have been provided due to COVID-19. Our father is 91 years old, largely confined to his room – with no ability to dine or socialize in common areas due to COVID. At best, this is a thoughtless and unjustifiable rate increase. At worst, this is an overt money-grab from captive seniors who have few alternatives and limited ability to change their residential choices in this COVID environment.

The Independent Living/Assisted Living part of Atria Vista del Rio in Albuquerque is very pleasant and the food is pretty good. The all-day dining option in that section is a real advantage. We did have some administrative problems but they were manageable and resolvable. However, when we needed to move my then 89-year old Mother into the Memory care section (known as the Life Guidance Department) the long nightmare began. Actually, things went well for the first few months but then the LG Director (who was very resident and family focused) left for a better opportunity and then the next one (who was resident comfort and safety focused) was elbowed out in an administrative scuffle.

My mother has been at an Atria assisted living location in NJ for a few years now. Not sure what is going on at the Corporate level, but the food provided to the residents has become mostly inedible from: Stale bread to uncooked potatoes, rice, tuna fish served without mayonnaise etc etc... They are frequently out of eggs for breakfast, lettuce for salads etc. THIS IS APPALLING! It is very clear that there is no oversight regarding what comes out of the kitchen. They obviously budget extremely low for food as the food is very low in quality and must be cooked by minimum wage workers with no foodservice experience who could care less about whether the food has any taste or quality at all.

Atria memory care in Bolingbrook is fairly new at the time of this review with a limited patient population and a significant amount of unused capacity. The physical facility is fairly nice as memory care facilities go (and we've toured virtually all of them in this general area). They market themselves well and we had high hopes. Unfortunately, they have not (at least as yet) developed sufficient care protocols or gained the experiences needed to properly manage someone in my mother's condition (significant dementia but still often "there" with a desire to be as independent and mobile as possible). Additionally, they must be under extreme pressure to increase revenue with their currently limited patient population as they have used every trick in the book to get more money out of us (many of which are clearly unethical; if not illegal).

Could not provide adequate care for my grandfather with Alzheimer's and sent him to the hospital before notifying any family members. When they did notify us and we got to the hospital he was not there. They told us one place when he was actually sent to another. When we contacted them trying to locate my grandfather they seemed uncaring and nonchalant about the fact that we could not locate him.

First, this is NOT a criticism of staff, which are very good, but of management's failure to resolve an issue that has persisted for 4 months at the Lake Arlington Atria Senior Living. There continues to be a VERY strong urine smell coming from one resident's room and the hallway outside that room, which is adjacent to my father's room. It is sometimes so strong that it makes me gag. If such a smell had been present 1.5 years ago when I first visited I would NOT have selected this facility for my father and mother. It may be coincidence, but this was not an issue until Atria took over what was a Brookdale property in 2018. In addition.

I was wrongly admitted to the secure Alzheimers unit, even though I do not have the disease, only some mild memory loss (which has since returned) following a fall. Management refused to change the decision, despite recommendations of my primary doctor, neurologist, and psychologist. My family and I are needing to find a more ethical assisted living facility. Apparently Atria management is avoiding any liability that might incur if they release me. And the place is unconscionably expensive, the food mediocre, although staff (not management) seems competent.

O.M.Gosh! If you value your sanity, look elsewhere and do NOT pass go...and go to Atria Senior Living @ Manresa in Annapolis, MD! In fact, you CAN'T pass go...they'll TAKE your $200!! They do MONTHLY assessments, in my opinion, to see if they can upgrade their charges. My father-in-law went from a Level 1 care in Jan 1, 2018 to a Level 5 on Feb 1 2018 -- with absolutely NO changes in his needs or medicines!!! I had to fight that with endless phone calls and emails. They proceeded to continue to overcharge him. It took me several months but I finally got that corrected.

This is not about the care, but a Senior is on a fixed income. We inquired about rates and were told 3-4% annually for the past two years. NOW, it's the second year, after a 7.4% rate hike at the beginning of 2017. Now it's an 8.8% increase for 2018! Very unreasonable for any living establishment to raise the Care almost 20% in two years, and housing/room rates 17%. Please consider this if you are looking at moving your parent to ATRIA Senior Living in the San Francisco BAY AREA.

My husband was in respite care for only 72 hrs., because of my requiring surgery. I will never allow this to happen again, nor will I consider Atria in our future needs. They charged us $1,000.00 for the 72hrs., which is ridiculous, and he had no special needs or care.

I had to use this company just once for my mother. She prefers to be in her own home though so we stopped using them. My mother mentioned numerous times that she was taken care of. But she also said that there wasn't much to do. She got bored easily and it made her sad. I didn't get any insurance options. She stayed on her current insurance and we were totally fine with that. Now that we aren't using them anymore I guess that's a good thing. For my mom to stay in a nice, well kept home we didn't have to pay a premium. It was affordable and spacious. She made friends and was comfortable.

They have a home care and help people to the doctor appointment and give you your medicine, you can get around the clock service or just few hours a week service. They give you a reason price and all healthcare plan pay for it, if the healthcare service don't pick up the cost then the stay will cover your cost for assistance. They also keep patient in the facility and you can either do short term or long term care with them. They will help client meet all needs and let the family know when something is wrong with his or her loved one. When I had my stroke in 2011 after I got out of the hospital they had a nurse come to my home and assistance me and help me until I got better.

The variety is slim and the residential options they provide are not very spacious and very outdated. The variety was awful and not recommended. There were no features that stood out as acceptable options. They shouldnt have been even considerably mentioned as features. The insurance department was a joke to deal with. I was kept on hold most of the time and when finally spoken to the rates were ludicrous and unjust. The value was terrible. This service is unhelpful and unjust. I cant say it brought any positive value or service to my life. Very poor value on all fronts.

They have numerous different sized units for all different levels of assistance needed. They have all different levels of care and entertainment. It has different activities for all different personalities and activity levels. They work with all insurance companies to guarantee the lowest out of pocket amount if any. Also to assure you get the most out of all the extra features. Value is great when you take into account all the extras and knowledgeable staff. The meals are handmade to each guests take and restricted diet needs.

The rooms were all similar, but there was a good variety of food choices on the menu. The staff is helpful and knowledgeable. There were many extracurricular activities in which to engage. All the rooms were equipped with a kitchenette and there was a full service kitchen on each floor. Bathrooms in all rooms, and a laundry room on each floor as well. From my experience and memory, there were several tiers of insurance to choose from, or you could opt out of insurance altogether. Pricing was comparable. The monthly pricing was comparable to other facilities we looked into. The various meal plans you could choose from were affordable options.

It was ok. I placed my mother-in-law in it for some time after she fell and broke her hip. I wasn't always happy with their service but it wasn't horrible like some of the stories I have heard other tell as leaving in feces or etc. It's decent. I didn't have a lot of complaints. They had what they needed. It was a good experience. It was decent for myself and my mother-in-law. The insurance offerings could have been better. I feel like they didn't give me half of what I needed for her and I always paid constantly for something that covered nothing. It could've gave a lot more choices. It brought me comfort knowing she was being taken care of and was just a phone call away. It wasn't like I had to extremely worry about how she was being treated, moved, or getting up or even being alone. She didn't like it a whole lot but what person likes that kind of a situation.

They were very professional. They helped with my mother -in-law. They were very courteous and respectful in all that they did for her. We wouldn't have been able to do it without them. That they made us all feel very comfortable and were very passionate and professional when we needed them to be. They offered what we needed. When searching they were the only ones who actually listened to what was needed and was able to help us find the right thing. You get what you pay for. They did everything we needed, plus more. We don't know how we would have been able to manage without them. Definitely a great company.

They provided assist with meals medications paving therapy services as well as providing activities for the residents of the facility. That was very helpful and kind and I trusted them to look up to my family. Every room is handicap accessible including grab bars commodes in shower chairs. They also have a gym and therapist that could help set up Plans of care. Nursing to monitor for cardiovascular health and diabetes management for my parents. The facility that we chose accepted Medicare and Medicaid waiver program as well as using social security benefits. The other insurance companies does Blue Cross covered any therapy needs. Awesome, I knew that my parents were safe and well taken care of. Other than rent and medications there were no other out of pockets expenses. It included all meals, assist with transport to doctors appointments.