How fast is your Internet connection? Not how fast your ISP says it is, how fast is it really? The Federal Communications Commission suggests you test it and is providing a tool to do just that.
It's all part of the government agency's National Broadband Plan, allowing Internet users to check ISP speed claims and allow consumers to report areas where broadband is not available.
"Transparency empowers consumers, promotes innovation and investment, and encourages competition," said Chairman Julius Genachowski. "The FCC's new digital tools will arm users with real-time information about their broadband connection and the agency with useful data about service across the country. By informing consumers about their broadband service quality, these tools help eliminate confusion and make the market work more effectively."
The Consumer Broadband Test measures broadband quality indicators such as speed and latency, and reports that information to consumers and stores the data at the FCC. The mobile version -- the FCC's first mobile app -- is available through the Apple and Android app stores. The fixed version is available at www.broadband.gov.
Two popular broadband testing tools are used in this beta version -- the Ookla, Inc. Speed Test and the Network Diagnostic Tool (NDT) running on the Measurement Lab (M-Lab) platform. In the future, the FCC anticipates making additional broadband testing applications available for consumer use. The Commission does not endorse any specific testing application.
The Broadband Dead Zone Report enables consumers to submit the street address location of a broadband "Dead Zone" where broadband is unavailable for purchase. The Broadband Dead Zone Report form is available online. Consumers can also submit availability information by e-mail to fccinfo@fcc.gov. Those who lack online access can call the FCC at 1-888-CALL-FCC (1-888-TELL-FCC), send a fax to 1-877-627-7460, or mail the information to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
ATTN: Broadband Dead Zone Reporting
445 12th Street, SW
Washington, D.C. 20554
The FCC says the new tools help it gather data to analyze broadband performance and availability on a geographic basis across the US. Use of the tools is voluntary, the agency says, and it pledges to protect the personal privacy of consumers utilizing these tools, and will not publicly release any individual personal information gathered.
The National Broadband Plan also contains a series of recommendations aimed at helping consumers understand the gap between actual broadband speeds delivered and the maximum speed tiers advertised.
Working recommendations include a scientific third-party study on actual broadband performance, a working group to help inform standards for broadband speeds, and further proposals on disclosure needs for fixed broadband services, such as a "digital label."
