Citibank Reviews

Customer Service cannot be rated because you can't get to a customer service agent. AI agent prolongs the process. Waited on hold for over an hour before hanging up 3 different times.

They false advertise on American Airlines that if you apply for their credit card and get approved, they'll knock off $500 from the flight. We got approved and they never followed through with the discount. It's really just a scam to get you to sign up for their credit card. Beware!

I was a victim of fraud on a Costco Credit card, the hacker got to my online account, made a bunch of charges, created a checking account with Citibank and transferred a cash advance in the amount of $500. We reported the same day the problem and the Credit Fraud team, managed to cancel the charges, but seems that forgot to deal with the Cash advance and the fraudulent checking account created. Next day I am monitoring the account and I see that there is a wire coming from my checking account with other bank, in the amount of $2300.

Citibank turns over all its deceased accounts to a bill collector Ascension even if the account is currently paid in full and had been paid in full each month for 8 years. No opportunity for a final statement. No representative expressing concern unlike Bank of America and US Bank. Just an immediate turn over to a collection agency where both companies refuse to provide a itemized statement so the small amount not due for another 28 days could be paid. Really, sleazy and the only way around it was Costco who has signed on to be CitiBank’s partner. Costco sent a statement and it was paid but I have still received two wrap up letters from Ascensions to document their recognition of the payment while threatening to sue the estate if there are anymore charges. Not cool to harass someone who lost their partner of 35 years.

I contacted Citi before the payment was processed because I noticed my account was set up to make a full automatic payment of $3,336.31, which I never intended to authorize. I had already made a $200 payment for the month and requested that the automatic payment be canceled. The representative I spoke with the day before told me they could not see the transaction on their end, so there was nothing they could cancel. I monitored my account all day and didn’t see the payment pending either. The next day, as soon as the payment appeared, I contacted Citi again. This time I was told it was too late to cancel, even though I had already called the previous day asking for help. Instead of resolving the issue, I was told the payment would attempt to withdraw funds three separate times, potentially resulting in returned payment fees if there weren’t sufficient funds.

Get rid of the AI agent; I'm so tired of dealing with this thing. Anytime I call, it's at least 15 minutes with this thing to get to someone that can help me. Doesn't CitiBank make enough money to get rid of the AI bot? It's the worst customer service I've ever experienced. The people on the other end are great. If I wasn't forced to use CitiBank, I would stay 1000 miles away from it.

Citibank is not allowing us to put their credit card into a Google Wallet. Every time we use it from the Wallet, it flags it as a fraudulent transaction. I have been on the phone with Citibank several times. They said just don't use the Wallet, but when I ask if that means their card can't be used in the Wallet, they say that I can use it in the Wallet but if I do, it will get flagged as fraud. Huh? When I asked to speak with a manager, I was put an eternal hold and eventually just hung up. We are done with Citibank.

My husband and I applied for a CitiBank card with an application we received on an American airline flight, promising 80,000 miles if we spent $1000 each in the first 3 months, which we did. After inquiring about eligibility, we were assured by 3 different agents that we did. Our concern was that we’ve had Citibank cards before, but were assured we qualified. When our bill came it didn’t have the 80,000 miles. When inquiring we were told we had a card within 2 years. The card we applied for was a different type of card, and they did see in their own records that we were indeed told we qualified for the miles. They offered us 1000 miles, which doesn’t help us because you can’t use partial miles and cash. We feel it was definitely a bait and switch practice. We received no help from customer service **

Received my new card, and it will not allow me to activate. Called customer service to resolve and could not verify my identity. Called back so they could call my work to verify my identity. Which in itself is really weird. Every time I call, the wait time is 30 minutes. I wish I had never gotten this card. Terrible bank

If you must call Citibank to talk with a representative, the AI that greats you will not send to a live person, instead, it wants to go through all charges when you want to dispute calls. When you finally get to talk with a person after you’ve identified that you need to report fraud, the person you get is not on this continent and one cannot understand them. When they finally determine that you are reporting fraud, they then need to connect you to the fraud department, which is where the call should have been directed from the beginning. Then, of course, this person’s accent is so thick that they can’t be understood. With all the people out of work in the US, an American company should be employing US citizens rather than foreign call stations.