Citibank Reviews

Citibank refused to investigate fraud on an older adults account. They do not protect older adults finances from exploitation or fraud. Citibank should not be able to have banking services in our country.

I was forced into a Citibank account because AAdvantage moved my credit card there. They couldn't set up a website for me to log onto for way too long. When I was able to log in it was after the payment due date. I paid off the balance immediately but then was charged interest for some reason. I immediately canceled my account. I was never able to talk to a real person. I have always paid my entire balance every month and have never paid interest on this (or any) credit card. This is especially annoying cause they charge $100 per year to have the card. I am going to miss accumulating miles on American Airlines, but it is not worth it. Dealing with this company was just awful.

I had my account closed due to "relationship with the bank while waiting on funds return from Walmart. About 4 months after the incident with Walmart I received a letter that the funds were being replaced into the account that Citibank was closing. I went into my local branch to withdraw the funds and they were unable to give me the money. A few weeks later when funds arrived in the form of a check I returned to the branch office to be informed that although it was a citibank check they couldn't honor it.

I have been with Citibank for two years now. I previously used WaFd (a total joke), Wells Fargo (the absolute worst), US Bank, Chase, and a local credit union, but Citibank gives the most grace when it comes to any hiccups with charges hitting your account. They even refunded $1200 earlier this year when a company in the Ukraine launched an attack on a lot of US accounts, when most other banks were refusing to reimburse these charges. I moved out of state to Salt Lake City, and there is no way to make cash deposits since they don't have brick & mortar branches here, but I still prefer them over all the others and plan to stay with them for life. The app is fantastic too - one of the quickest and easiest to navigate, and it made it super easy to lock my card each day following the Ukraine episode.

I think it's pretty sad to give a 77 yr old woman a credit card by her income she can't afford and they hold the family hostage for the money, prey on the elderly, sad. I'm call every news channel in Chicago. Someone will listen. You didn't make enough interest blood sucks. I'm hit every media network. They will listen. Get job Citibank

Citi Bank was my favorite credit card company until today. My spouse of 30 years just died. My bank, US Bank froze all my accounts when they were notified of his death, even though all accounts are joint. My payment to Citibank was returned. I made 2 additional payments since then for a total of $2000. Today’s payment of $1000 was placed on hold for 7 days. My account is not over the credit limit but my Citicard denies all charges until the hold is removed. Was at a store today and had to cancel transaction. How embarrassing. I called Citibank and they explained why as the reasons stated above. I explained that I was a customer for almost 50 years and never a payment missed. They explained that there was nothing they could do to help me. My loyalty and excellent meant nothing. They would treat there worse customer the same as me. How shameful.

I have been with Citibank for 8 years. But in 2026, they had changed their disputes. They give you credit for fraud from nefarious websites, but then take it back and side with the fraudsters. Something has changed at Citibank; they no longer respect their good-standing customers. It is now all about the money, which makes me think they are a Bank in financial trouble, and without a recovery plan other than taking advantage of their customers. I'm afraid it's time to close up shop and take my business elsewhere.

They refused to refund a $29 fee for a returned check fee even though my payment processed after the failed first attempt. No grace given for a customer in good standing. Ridiculously high fee for a minor issue.

I was defrauded by a merchant on eBay. eBay denied my claim by relying on false tracking information provided by the seller. So I contacted CitiBank to reverse the credit charges. I received a conditional credit, which was reversed because eBay claimed I received the item. I filed a complaint with the BBB and eBay responded by admitting they erred in relying on the false tracking info. However, eBay claims they can't refund my money because I opened a dispute with CitiBank.

I am very disappointed with my branch on 2215 Rampart Blvd, Las Vegas. In the last 3 weeks I have visited the branch and it never open on time! Today 4/11/26 the bank was open at 10:10, and yesterday was 10:06, and 3 weeks ago was 10:05. The services were terrible and one banker was arguing with me because he wanted to go home early. I have moved my big amount of deposit to chase. I was very pleased with my old banker in San Carlos California. compare with this branch is day and night.