Complain about a product or service

CitiFinance Retail Services

CitiGroup •CitiBank •CitiCards •Associates Visa •CitiCorp Mortgage •Business Leases •Retail Financing •Student Loans --- News • California: Citibank Stole $14 Million from its Customers • Macy's Customers Get New Citicards--Like It Or Not • Citibank's Cards Mysteriously Shut Down

Tracy of Dauphin PA writes (9/1/02):
A local furniture store uses this company to offer "12 months same as cash" purchases. I purchased $3,048 in furniture under these terms. The final payment was due by 5/1/02. I use my banks bill paying service. The full amount was deducted from my checking account on 4/22/02 and mailed on 4/23/02. The payment wasn't posted until 5/2/02 along with $700 in interest.

Upon receipt of my dispute, Citi Financial offered to credit the account for 50% of those charges, leaving approximately $350 outstanding on the account. I have written several letters but they have no intention of removing these charges from the account. I have spotless credit but have no intention of paying this bill which will blemish my credit record.

Jacqueline of Vancouver, BC (3/7/02):
Late last summer we purhcased approx. $2300 worth of furniture from United Buy and Sell Furniiture Store. We were advised that our payments would be around $60.00 per month. We are making regular monthly payments, but the interest CitiFinance is charging is approximately $52.00 per month. This interest rate will apparently come down when the principal of the loan goes down. This is highway robbery.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |