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Consumer Affairs


University of Phoenix - Grade Inflation


Consumer Complaints & Reviews

I am currently in a 4-year bachelor's program and may graduate on Dec. 2012. My entire education has been a nightmare. My financial aid has never been right, and the advisor never returns calls or fix anything needed. When enrolling, I got a call everyday non-stop until I finally said okay. I automatically completed applications for grants and student loans, not having a clue on how they worked and just thought is was a process of enrolling. Anyways, as of 10/13/10, I had my daughter and could never rest from school or I would get kicked out of class and it would mess everything up. So I stayed in school and done all assignments before I went to the hospital. I even asked my primary doctor to induce me because I had to work around my school so I got induced so I could complete my entire 5 weeks worth of homework, and still working a full time job.

I scheduled to have my baby right before class night so that I could skipped 1 day, which was all we were allowed to miss and that next week, I was in class and should of been on bed rest after delivery for 6 weeks and was also anemic. I went to class to participate and still continued on even as of today. I have even seen classmates in class with a staff infection and not released out of class by the teacher, and sat there so he/she wouldn't fail. They don't take anything into consideration.

So now I have a new teacher who has never taught a class and I am one of the students in her new class. She has no clue of what she is doing and I have neither learned anything nor other students, which have complained to advisors as well as me. She not only could not teach but did not grade me accurately and I have asked 2 times to review and she is brushing me off, and my advisor said she would have to be the one to fix that and she is not trying to do that. If I do not pass, then I would have to pay cash for the class again.

Is phoenix just trying to get more money? I know for a fact some of my grades are not right but she still fails to implement the way she graded. She grades very low considering the only point given for the assignment and now I am about to fail and in order to continue, I would have to pay out my pocket. The teachers across board do not grade the same. Out of 3 years, every teacher grades on how they want to. Some teachers would give you your full grade when you didn't even do it right and say, 'Well, you tried." Then others grade you horrible when the classes are only 5 weeks long and not covering all areas to begin with.

I may not get my education as planned and my grades don't look good when teachers grade differently. I can answer 1 question and one teacher will say for effort, I give full points even if wrong and the other teacher will fail you saying that you've done it wrong but you not getting points for effort. If I fail, it will cause Phoenix to have to get $1200 out of my pocket before I could continue, which I don't have and then my graduation will be put out even further.

I am currently enrolled in UOP for my Associates degree in Psychology. I would be working towards, at least my Masters and maybe my PhD. I enjoyed my online classes; it gave me the time to work when it was convenient for me, usually very late at night and early morning hours. I have just completed my first year and am in my first second year classes. I had every intention of staying at UOP to obtain my education, at least through my Bachelors.

I have maintained a 4.0 GPA since the first set of classes I have taken. I have an A in my Psychology class, and have never been told anything about my writing. However, my ETH class is another story. My facilitator, I refuse to call her an instructor or teacher, has been very biased in her grading. Why? I do not know. She manages to find something wrong with every paper I have turned in. I had never had points deducted for going over a word count. I thought it showed eagerness. While I thought it would stop there, it has not. I have been asking since week two to please move me to another class because this facilitator obviously has something against me.

I have spoken to other students who have also gone over the word count and never had points deducted. It gets better; she began to deduct points for my writing skills. She would ask a question in the assignment for us to compare our lives now to when our ancestors came to America. Ok, no problem. She deducted points because I used the letter I. How do you write about yourself and not use I? I have a dear friend, who I met in my classes at UOP. We are in every class we can be in together; we have one class from each block together because we have different majors.

My friend let me read her paper, which is not unusual. We would have one another read the others paper for proofing and stuff. As I read her paper and feedback and she read mine, she saw the unethical grading I had been complaining about. She used I in the same paper and had no points deducted. My husband claims the facilitator is prejudice, because my last name is Hispanic. I don't believe that, at least I hope not considering the class she is trying to teach. Another assignment was name leaders from the Civil Rights Movement, which I did as did my friend, both of us would have points deducted. The reason, we did not stay within the years of the movement, I am sorry but she did not state that anywhere on the Appendix or Syllabus. It is because of this facilitator that my GPA will drop significantly.

I have complained to my AA and am told there is nothing I can do but file a grievance basically, at the end of the course. Wow! I do not think either person realizes what this is doing to me mentally. I cried when I saw the amount of points that get deducted every week, more importantly this is making me want to not attend school. The best part, if I fail or drop the class, I will have to pay for it out of my pocket and likely be placed on probation. I am beginning to think because I have done so well in my classes that someone has told this woman to single me out and deduct points anywhere she can. I run my papers through Write Point, which checks for any grammatical errors, punctuation errors, etc.

My papers had no errors. I had points deducted for not placing a page number on an in-text citation, which is kind of difficult to do when it is a website. I have had it with this facilitator and just about had it with UOP. I am going to be checking into other schools once I receive my Associates degree because no one seems to want to do anything about this. I think the facilitator needs to take an Ethics class herself. I cannot divulge any names. My friend has offered to send her paper and feedback to my Academic Counselor. She said it is unfair and if I am going down, she will go down with me.

She is a great person. How hard is it to just place me in another ETH/125 class? I know there are other ETH/125 classes that are at the same place I am in this class. I would have recommended UOP to anyone but not anymore. I would not have a problem if she was really being ethical, however I know she is not and nothing is being done. Thanks UOP for doing nothing while this facilitator destroys my GPA and future! My other instructors were great. If they deducted points here and there from an assignment, they would explain why. If I had a question as to why points were deducted they would explain why to me, and that was fine at least I knew unlike her! I would have recommended anyone to UOP until now.

I wanted to report that I was a model doctoral student at UoP and successfully completed all coursework without ever taking any leave of absences. I can provide you with my transcript if needed. After my coursework, I had a mentor that was uninformed and caused me to miss critical deadlines for submitting my proposal.

She actually forgot that I was in her class due to her negligence, I was forced by UoP financial department to take a couple of leaves that I never authorized in order to cover up the mentors mistakes. The mentors name is Karine **. The university paid for one of my courses as they tried to hide this mistake.

Anyway, as soon as my FA ran out, I have received no guidance from UoP to help me complete the dissertation process. It is apparent that as soon as there was no more money, I became very unimportant to UoP.. Now I am left with a perfect A and B transcript, yet still needing to be mentored to complete my dissertation, yet since there is no more govt money coming, they no longer have any contact with me at all. Now it is time for me to repay my loan, which I am happy to do, yet I want to complete what I started and what I have been very successful with.

After I separated from my husband, I decided to go back to college and get my degree. Most of my credits were transferrable so I was told that I could finish up with a BSIT degree within 2 years. I was not eligible for financial aid because I was still technically married and (we) made too much money even though I was only making 10/hr. I, in turn, what turned out to ultimately come to 30k+ in student loans. Now its 8 years later and I still owe 20k. I will be paying this off for the next 20 years.... which wouldnt be too bad if my education at UoP wasn't a joke.

My GPA was 3.95 and I don't know a thing about database management. The teachers there just give everyone an A. I paid for a good education and came out with no skills. I struggle every month to make the student loan payments....all for NOTHING! At first I was proud of myself for getting through school while working full-time and taking care of 3 kids...now I just feel like a fool that has, and continues to, waste her money on nothing.

I've been a student with the University of Phoenix since August of 2003, however, I'm very dissatisfied. For the past year I have been back and forth with the U of Phx about my financial aid/student loans. I have every receipt from the first day I started with the University of Phoenix and all the receipts have zero balances. I was just told on 3/21/06 that I had a $2000 balance for several classes that I haven't taken yet, also, I was told that out $10500.00 I did not have enough financial aid to cover my classes. I haven't received a refund check in about two years and every class I take they all were easy A's.

I enrolled in their IT program to complete my BS degree. I was told that due to my years of work experience and number of college units that I could take the advance courses. These were the online courses. I filled out the admissions paperwork, but I never sent the electronic signature to authorize being charged, but for the first three weeks I was unable to access the courses. Once I was finally able to do so, the class was a basic course on the interaction with employees. After the first month, I contacted their admissions department and informed them that their programs where not what I expected and requested to withdraw. I was told that I could do this if I find that their programs did not meet my needs or expectations.

About nine months later I started receiving letters requesting $1350 for the courses that I never took. I responded to those letters informing them that I decided to withdraw from the their program back in Fedruary. Now a $1350 charge appears on my credit report, which has negitatively impacted my ablity to purcharse a bigger home for my four children.


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