American Airlines Reviews

This company is an absolute nightmare! I don't care if it's free. These guy are crooks. I would never support a company that disrespects people like this. They're a horribly ran company. All the miles of racked are for nothing! I will never fly American. You should never fly this company. I'm seriously outraged by their fees, lack of service, tardiness, rudeness, incompetence, lack of morals, no integrity, bait and switch tactics, laziness, and how bad they are ran! P.S - Beware of this disgraceful company! DO NOT fly with them! Go with another airlines.

She then stated she had to check with her supervisor and left the counter with my passport. I was getting pissed but determined she was not going to stop me from going on my trip, so when she left I started tagging my bags. She came back and said, "It's ok." She just wanted to ** with me, I am sure. It is no wonder the NAACP has issued a warning to ** travelers when flying with this airlines. I hope I never have to again.

Not only did I feel crappy about my experience with them, I also felt like it's not something I should have gone through while losing a parent at the time. I had to end up booking a flight with a totally different company, in which I paid an extra $1300 for. AA practically told me that my ticket was null at that point and they couldn't do anything about it (which I think is **, because you can always do something about it). I will never fly with them again. I'm super disappointed in the disservice they had and I really think their agents need more training.

I was asked by the women if I needed to stop at the women's restroom before we went down to baggage claim. I said yes and was gone for about 2 min. And came out and no-one was there and my belongings were just sitting on the wheelchair. I will never fly this airlines again and this will not be the last they hear from me. I’ve tried contacting their customer relations department 4 times now, and have not heard back from anyone. I tried calling their number again and the assistant says this is the only way to file a complaint. These big companies are just ripping people off left and right. Never again!!!

She purchased a room for the night (180.00) and American feels no responsibility to reimburse the room, they want to give an 80 year old woman a voucher good for travel in the next year for 200.00. I have never complained about an airline nor felt the disgust I do for American Airlines right now and will not fly on them again period. For them to not attempt to help this woman in her plight caused by them is inexcusable and demonstrates what is wrong with the Airline Industry anymore, poor service, charges for everything and no empathy for the traveler.

But of course... she sees this "NoWhere" in the notes, typical! I had to speak to a supervisor to override any fees. Also, they claim to have a 24 hour change/cancellation policy, for refunds or changes within this time. I needed to make a change to my reservation within the 24 hours after I booked. The representative tells me... the 24 hour policy only applies to the initial booking, the one I had to cancel due to the hurricane, that was made back in July 2017. I asked her, “How is that even feasible? My ticket had to be rebooked, and now you're telling me that the 24 hour refund/rebook can only apply to the trip I had to cancel???”. NEVER FLY WITH AMERICAN AIRLINES!!! TEAM SOUTHWEST AIRLINES ALL THE WAY FROM NOW ON!!!

We get to our gate. We wait to get on, however when our group is called we are told we have to check our bags. Confused we asked why and then said ok. But then she proceeded to say it was 50 a bag and we each had one so it'd be 100 dollars to check 2 carry on bags! At this point I was upset because we specifically asked about this before even going through security and getting to our gate. If we checked it before security it would have only been 50 for the both of them. But since we were at the gate they were charging 25 a bag plus 25 conveyance fee per bag. I tried to explain that the lady with American Airlines told us we didn't need to check them in.

Her come back, "We are trained to not apologize. You seen the screen when you checked in, so not my problem." Are you serious. So you train your employees to be rude like that? I work with customers and guests everyday and I fire my team members for being rude to my customers. So I then agreed because the plane was already boarded and we really needed to get on, asked if I could pay for both bags together so one charge on my card. She said it'd be an additional 10 dollars to run both bags on one card. Again I said, "Ok do it," she said, "I already ran it for one so it'll be two transactions." But guess what, somehow my card was declined for the second bag. I have way more than enough to cover that in my account and was looking at my account, I said, "Run it again." She refused. Said that we had to go out to main area. Said that my card was declined. Only my husband or myself could board. Not the both of us...

Like who's going to want to leave someone behind and get on a plane without the other person. At that time both ladies at the desk went and closed the door to board the plane and said my 50 that she already charged me would be voided and I wouldn't be charged. Once downstairs we had to get standby tickets for the next flight that leaves at 1025. Which makes us later than we were supposed to be. We had to pay for bags again saying our money should be refunded from the lady who wasn't trained to apologize to customers. We fly often and we will not ever fly with American Airlines ever again. I'd rather pay less and ** service. Don't waste your money on this airline. Go with Delta or Southwest. Anything but them!

We were told by the American Airlines agent, "No you will not be charged a second fee to check the bag in for the second flight", we decided to check the bag to DFW and to make arrangements to sleep at a hotel near the DFW airport. When we came back for the second flight we were charged a second baggage fee. We told the American Airlines agent that we had been told in Anchorage that we would not be charged a second time. The American Airlines agent said that we must pay to check the bag because the computer is telling her that, but that we should dispute the charge with American Airlines. I paid the second fee that we were told we would not have to pay and then contacted American Airlines to dispute the charge. I had back and forth exchanges with them by email but they refuse to refund the second baggage fee.

Let me be clear, I specifically asked American Airlines if I would be charged a second fee before taking the action that resulted in the second fee and I was told by American Airlines that there would be no such fee. I was lied to by American Airlines and they have no integrity and refuse to live up to their own words. They told me I would not be charged twice and then turned around and charged me twice. No integrity whatsoever! No respect for the paying customer. I fly for work a few times each year and will not be flying with American Airlines for as long as their theft of a second bagging fee remains in their possession. They have my baggage receipt numbers and the flight numbers and my email address based on about half a dozen exchanges.

I asked twice if I can cancel the flight with them because I needed to flight Sept 12. He told me, "Yes you can do it before 24 hrs." Sept 12 I called them to cancel because I found a flight to Miami for Sept 12, and a very very rude representative told me she cant give me my money back. It is not my fault they cancel. How they are going to sell me a ticket if they were not sure the Miami's airport was open. Everybody here in Miami told me: How American Airlines don't know the airport is not sure is going to be open Tuesday if it in the news they told that. In conclusion American Airlines stole my money.

I already have a ticket purchased to Durango, on October 3rd. I decided no reason to change this ticket, I had hoped being that there was a hurricane, American Airlines would show compassion and empathy for passengers and allow refunds. Of course that is not the case. The supervisor on the phone told me that they will however waive my fee for changing my ticket. They seemed to think this was very generous of them to do. The lady proceeds to tell me I have a year to use the ticket. Then corrects herself and says a year from the date that I purchased the ticket. Wow American Airlines, way to be supportive of our citizens during this time of need.

AA has chosen where to draw the lines that limit their liability and responsibility to make things right. It would have taken precious little effort to fix this problem, but all they would offer was a refund on my ticket and I was stuck purchasing another fare - via Delta - last minute at more than three times the cost of what was refunded. American Airlines has lost my business. I have been travelling long enough to know that some companies will make an effort to make things right, even when it's just a matter of poor circumstances (weather). I'm complaining because I think American Airlines should review this policy, especially in light of disasters like hurricane Irma. A little more flexibility would mean less money going out in refunds and more clients happy with an airline that made the effort.

I called my Hotel and because they were all booked through the week, they couldn't extend my stay so I called back AA asking if they could help me with anything, possibly get me into a hotel and they basically said, "Sorry, we can't accommodate you, you're gonna have to pay for another hotel after you check out." All other hotels? At LEAST $200 a night and I wasn't even sure how many extra nights I'd need to stay in Pennsylvania because the lady didn't know if she'd be able to get me on the Tuesday flight home, so basically, I was going to be stranded in a city I had never been too and had no prior knowledge of for possibly 2 days and American Airlines could care less.

I was even fine with sleeping in the airport for a little bit because I would've had NOWHERE else to go and they also said I couldn't do that. I had to end up canceling my entire trip in fear of being stranded in Philadelphia alone with nowhere to go and no idea when I'd be able to get home and when I called about a refund, they gave me a very monotone answer and said it'd have to be reviewed and that they "weren't sure". What a shallow company. Thanks to you, American Airlines, I am STUCK in Florida in the direct path of the hurricane! At least I have somewhere to go, which is more than what you were willing to give me!

I asked for credit but in order not to be charged the $200 processing fee I had to use the credit by 9/11/2017. This time frame is still the same time frame of the Category 4 storm that is due to hit Florida. And I would also be charged a $50 processing fee in order to cancel the ticket. The fees that they want to charge me for processing and cancellation are more than I paid for the airline ticket.

My second bad experience with American Airlines is in April, 2017 when we were flying from Chicago to Austin. I was flying along with my parents and yes we are immigrants and legal. I was feeling proud that I showed them Chicago but, the flight attendants of American Airlines had bad customer service. They did not even asked us what we want to drink. Me and my parents would have just requested for water. We started very early to catch the flight on time and all three were feeling so thirsty. But, the flight attendant asked the people who were sitting in front of us and also back of us but not us.

We three were the only Indians who were flying in that flight as it was a working day. When my mom asked me the reason for not offering us water, I lied to her that the attendant might have forgotten. But, I know that’s not true as she was continuously serving to each seat row but wontedly skipped our row. This is the way American Airlines treat its customers. I would never want to book this flight again.

Anyway she grabbed my bag and put it in her carry on measuring device and announced that it was over size. I said - "no it's not - you need to properly place in the sizer" - so she pushed it down so it rested on the bottom of the sizer. The bag came in just below the top of the white line (the size for carry ons in the overhead), however she still tried to tell me that it over size. I told her no it wasn't and asked her if she had a problem with her vision. Her face got beet red and she handed my bag back to me.

This is absolutely ridiculous. The airlines nickel and dime people for everything. I totally get the carry on size limits - and over the years I've seen other people trying to get on with big full size suitcases and I just SMH. But this type of nitpicking is doing nothing to make people want to choose American Airlines over someone else. Not to mention her conduct was extremely unprofessional.

Quite frankly I try to avoid United and American and try to fly JetBlue and Southwest whenever I can, primarily because they treat their passengers with respect and consideration. There are cases however when choosing American is based on flight schedules and convenience. On my return flight to Boston on September 1, I was talking to the woman sitting next to me and she told me of similar experiences with American. Well the lesson learned here is avoid American Airlines at all costs just like I try to avoid United. Amazing how these airlines can't figure out why there's such an adversarial relationship with passengers.

I have an autistic 6-year old son and a 10-year old son. Every airline I've ever travelled on seats parents with their young children. Apparently, American Airlines is different. So they had our entire family seated in four different rows on the plane. The flight attendants were not helpful at all (honestly the worst I've ever experienced) but thankfully two kind passengers switch seats so that I could sit in a row with the children. I don't understand how an airline would think it is okay to seat a 6-year old child by themselves on a flight especially a child that they've been notified is autistic. I'm really upset about the anxiety they put my children through.

On our return flight on 8/26 (American Airlines flight 1819), we ran into another issue because we had missed our original flight to Florida. My husband had purchased his ticket directly from American Airlines so his return flight was unaffected. I purchased my ticket and the kids tickets on the same American Airlines flight through Expedia.com. But because we missed our flight going to Orlando, they automatically cancelled our return flight to Washington DC without notifying me. My husbands return flight was not cancelled.

When I called Expedia.com they acted helpless and said it was completely up to American Airlines to try to help me. When I contacted American Airlines for assistance, I spent over one hour on the phone and was told that my return tickets were cancelled because I bought a discount broker ticket (through Expedia.com) and missed my original flight on 8/19. This left me in a position without return tickets home for me and the kids and was told I had to buy new tickets again. This sounded very unethical to me and I asked to be transferred to a supervisor. He was able to reinstate my tickets for an additional $50 per ticket. I paid the additional $150 so that I could get back home with my kids.

The return flight was just as bad as the trip going. Once again, because my tickets were affiliated with a discount broker I was treated like a second-rate passenger when I got to the airport. I couldn't check in with self-check. Then when I got to the ticket counter, they wouldn't assign seats for me next to the kids. They said I had to wait to speak with the agent at the gate for assistance. The agent arrived at the gate 23 minutes before boarding and said she'd see what she could do to seat me next to the kids. Thankfully she was able to get two passengers to give up their seats so that I could sit with the kids.

This treatment was all because I purchased my tickets through Expedia.com. My husband didn't experience this nightmare because he bought his ticket directly from American Airlines. I think it's very unethical to have different standards of treatment based on where you purchased your tickets on the same flight. If American Airlines doesn't want passengers from Expedia.com then they should not make their flights available there. And Expedia.com should be aware that because passengers are affiliating with them, they're receiving bad service and Expedia.com should step in to assist rather than acting helpless.

I doubt anything will come of this complaint, but at least I feel like I've done my part in warning other parents with young children to be aware of the poor treatment they will receive traveling on American Airlines through tickets purchased on Expedia.com. You already have your hands full trying to travel with young children that the extra headache and nightmare are just not worth it.

I fly four to six flights per week for my job and I do periodically fly other airlines than American and I will be the first to admit they all have huge customer service issues and as more and more go bankrupt we have less and less choices. But I will go back to Southwest and pay the slightly more money per flight, but I know that their policies like this are very customer friendly. I won't get the comment of just sit down, shut up, and wait 7 days until the airport re-opens. If I ran my business like AA runs theirs I would be out of business.

She called AA that we will be there to pick her stuff up and provided our IDs. We went there Aug 22nd morning and the lady we met at the luggage claim A15 could not be less helpful. She yelled at my wife for "bothering" her and "I don't understand you" while facepalming. We provided the baggage claim# and said: "We want to know if these bags are here." She rolled her eyes, told us they are not, and they are at BDL. I do not want to ask why they are at BDL after AA told us to pick up here and asked for IDs. That AA employee had one job and she blew it so badly. The sole reason I am writing this review is that this unpleasant experience was not a coincidence. I have had that kind of crap for years.

I had to board my connecting overseas flight without the bag. Now I am overseas and have contacted AA several times about my bag. They have told me the bag is at JFK, but that's it, no info on when or whether it will make it to my connecting flight. The bag was tagged to arrive at my final overseas destination when I checked it in at Reagan, but AA is avoiding all responsibility for not rerouting the bag onto the 4332 flight. Extremely frustrating because I am overseas with only the clothes on my back and no idea when or if my bag is going to arrive despite my repeated efforts in trying to move the bag along the process chain. AA has clearly washed their hands of any mishandling.

Thank you American Airlines. You deserve to die your corporate death. No when making reasonable decisions no one caring and quite frankly you cannot survive in a competitive environment with such flat-footed processes and people unable to make individual names.

Beverage cart was taking a long time to get to the end of the aisle for me to return my seat so I sat on the flight attendants pull out chair. Beverage cart makes it back there and The old hag female flight attendant who is menopausal I assume start screaming at me in front of everyone on the plane that she is going to fine me for sitting on her seat. I Immediately apologized and told her I had no idea that I was not allowed to sit in that seat But she kept on screaming and humiliating me in front of everyone on the plane how I was going to get a fine. After realizing that this woman was losing it I told her to go ahead and give me the fine and I went back to my seat and went back to sleep??? Second incident, I'm woken up to the wrong name and being told I'm being arrested for being intoxicated. More humiliation.

Denver police had to come get me off the flight to do alcohol testing which I passed. I volunteered to do a breathalyzer and they would not let me do it and I got to watch them laugh and giggle and waste my time with the flight crew About my faith. American Airlines employees treat their customers like ** with no consequences. I will never fly American Airlines again and you shouldn't either, all the flights have mechanical issues and they hardly ever leave on time. So if you have a connecting flight you're screwed. I'm going to pass this review on every bit of social media that exist.

They were taking carry on luggage off the plane and I saw the man bringing my bag. I walked towards him to get it and he starts screaming and yelling at me to get back. No one had said to stay in a specific spot, there was no sign, just screaming & yelling. I was very embarrassed & humiliated. I finally got my bag, ran in the building & to the nearby gate. Asked them to check and see if my flight had left, was delayed, or if they were holding it (I was told it may be held as several people needed to make the connection). The gate attendant said curtly "Just go to your gate". Walking away, I heard other attendant laughing loudly & mockingly saying "Did she just ask if they would hold the flight" like I was an idiot, more embarrassment & humiliation.

Again I am running trying to make it to the next gate (from gate E25 to E17 at Charlottesville). I am 64 yrs old with 2 bad arms and my hip had been bothering me for last 2 wks. Now, feeling anxious, exhausted, both arms & hip hurting & am running as fast as I can to make my connecting flight. I reach the gate, am told my flight has left (it's still there, just refusing to allow anyone else to board). I ask them what I am supposed to do. They said they could put me up in a hotel, I explained I had people picking me up in Manchester & really need to get there that night. Said they could get me on a flight to Boston (over an hour by car from Manchester) but there was no other flight to Manchester.

Explained several times that I was feeling flushed, nauseous, & needed a minute. His response was "I need to know what you want to do". Told him I would go to Boston, he replied "you have 10 min to get to the gate. I asked if I could get transportation, he said "I can get a wheelchair, but I don't know how long it will take". Fearing I would miss that flight too, I said forget it & start running to the next gate (E17 to C10). Truly thought I would not be able to physically make it, feeling worse on every step.

I finally arrived at the gate, exhausted, nauseous and in pain, only to be rudely ignored by the gate attendant when I tried to talk to them. When I boarded, I was assured several times that my luggage would be on the plane with me. I did not get my luggage until almost 24 hrs after I landed, it's a new set of luggage & was returned to me damaged (so many hoops to jump through to file a claim for the damage that I found it impossible). I was also told there was no allowance to purchase necessities due to luggage being delayed, so went without until my luggage came only to find out this was not true. Whole experience from start to finish was terrible. They offered me a voucher which is useless to me as I have no plans on flying in the next year and would certainly not ever fly American Airlines again.

Since the merger with US Air we are not allowed to contact their Customer service dept by phone anymore. I emailed them yesterday and received this formed letter back to call Customer service, not answering any of my questions or concerns. It also says DONT respond by email. Obviously they don't care at all. I am the National sales manager for my company and will try to have my sales force use anyone but American Airlines.

She approached another AA attendant and the option was to be on standby for a 11:25 pm flight and she would arrive at her destination at 1 pm the next day which meant she would need to sleep at airport at DFW IF she made the flight. Eventually she got on another flight and arrived at a different location and then it all worked out. My problem was that all agents for AA were RUDE- NON-CARING - individuals. My daughter is 18 but clearly looks 15. You would think that AA would not want a young girl walking around LAX or DFW waiting for flights in this day and age. However, they really don't give a **!

It is shown on the boarding pass that doors close 10 mins before departure. I get this. However, we paid for a seat, we checked in at the airport so they knew she was suppose to get in the seat on the plane. WHO did they give the seat to that we paid for? Probably a crew member or stander by. If stander by then they made money off of the seat I already paid them for. What is the point of checking in your flight if they are going to leave the airport without you? There was no final boarding call - nothing!!! It was as if they said to zones 4, 5, 6, 7, 8, and 9... Hurry board as fast as you can!!!

I have flown many times and it always take a long time to board a big plane... There is no reason to shut a door when you know passengers have checked in at the airport and are there to board. That is zero customer service. AA does not care about their customers at all so I am going to give them as many bad reviews as possible on as many sites as possible and I will never fly this airline again... I don't care if they are giving seats away... I would rather pay a higher price and know that I have a seat on the plane than fly AA and be treated so rude because my purchase doesn't matter to them... They have plenty of people apparently that will sit in my seat that I paid for. RUDE!!!

5 hours and countless phone calls to everyone and an online complaint filed... they respond with run around and some odd information concerning possible issues or problems... next step... filling with the Tx DOT... clearly breaking ADA and TX state law... Issue 2... A travel voucher issued for an oversold flight... unlike most airlines operating in the US today, American chooses to give the customer a ticket like voucher that can only be used by either a. mailing it back to American OR taken to an airport by the customer. Other airlines, give customers a hard copy ticket like voucher but put all monies/credits online to be used as needed. However, due to the above issues with a service dog in training, this voucher cannot be used.

Again, after hours at an airport and hours on the phone, which include on brash young reservation person to yell and carry on and say that getting a voucher for volunteering to be bumped was a "privilege" (say what? you volunteer to help them out on an oversold flight and their worthless voucher is a privilege?), the final conclusion was... too bad, so sad... American will NOT extend the time on the voucher, nor will they issue any money back... It is too bad that American does not read or monitor this site... they should... by far the WORST airline customer service out there...

I then took the day off work... but the bag never arrived. Several phone calls later, what we know is that they can't find our bag and that they really aren't particularly concerned about it. Almost every representative that we've spoken with in the baggage handling customer service department has been less helpful than the one before. They cannot locate the bag and they're "not sure what else to tell us at this point" (that's a quote). Meanwhile, I'm out an expensive Rimowa bag and several thousand dollars in clothing and other items. Some of them with sentimental value and which can never be replaced. Any effort at replacing our items will doubtlessly be a tedious and time consuming process and I'm sure will be laden with red tape and bureaucratic obstacles. And they won't even begin that process for 5 days.

Even though they admit that they can't locate the bag and it's coming up on 48 hours here shortly. American Airlines is a joke... they lose your luggage and then basically laugh at you when you seek assistance. Two days later and they have no idea where our checked bag is now?!? This has to be the worst and least helpful customer service in the industry. The poorly trained customer service reps at AA are flippant, unhelpful, and totally unsympathetic to one's plight. The fact that this airline carries the name "American" in the company's moniker is a disgrace. If you value your personal belongings and don't appreciate being treated like yesterday's used up garbage... do yourself a favor and either find another airline to fly or just stay home.

On second occasion, my mother was supposed to fly the same flight from Miami to Madrid. The plane was delayed 9 (!) hours. Poor passengers had to wait at the airport, with hardly any food available, till 4 a.m. for the flight to leave.

Imagine people with little kids! My mother started having heart problems, so she had to leave and couldn't wait for the flight. I had to get her from the airport in the middle of the night. American airlines offered to rebook her on the first available flight. When I told them that my mother cannot fly the first available flight, since she needs some time to recover after her ordeal, I was told that I have to then pay a $200 change fee. I decided to buy her another ticket using a different airline, and cancel this one. I am still waiting for a refund. After I wrote them an email describing her experience, I was given an eVoucher for $200 good for another flight. Of course, this eVoucher cannot cover the cost of a one-way ticket I had to pay to get her home. What a nightmare!

Please help me someone so that I get my daughter her stuff back. I checked in my suitcase with American and now American is asking me to follow up with British. Please someone support me to fight with American and help me get my 9 yr old daughter's stuff back to her. Disappointed, highly irresponsible... How can they lose my suitcase?? I would suggest everyone never to fly American or British because they are expert in losing suitcases!!! Such a bad bad bad bad experience!!!

Never happened. Call the night before - hapless agents said they were locked out and couldn't make the seat change "but it could be fixed" by paying $20. Clicking on the "Check in" email locked you out? Really? Pay you and you can miraculously fix a mistake you made? Absolutely the worst airlines, worst customer service, worse agents. Child was not ticketed with the family. It should be called Unamerican or America should ask for its name back.

Unfortunately, he did not arrive in El Paso until 4:00pm mountain time on today MONDAY JULY 24TH 2017 which means he traveled a day & a 1/2 for what was supposed to be a few hours journey. I spoke to at least 6 customer service representatives all of who provided me with very different responses related to when he would actually arrive in El Paso Texas; one representative had him re-booked to a plane that would actually make a u-turn to only return to Dallas. Why? NOT TO MENTION ONE COMPLETELY DROPPED THE CALL & ADVISED SHE WAS TIRED, HAD BEEN UP ALL NIGHT & SPEAK WITH THE AIRPORT (which means in short she wasn't dealing with our concern). Are the representatives required to provide similar information to flyers if NOT the same??? This was not a free sponsored trip neither was it a vacation. He actually traveled for a family funeral.

Now here what's upsetting & disturbing. He (our soldier, not just mine) advised that inconvenienced flyers were provided with hotel accommodations, transport & meal accommodations. Well tell me what the hell happened to his accommodations of any of the above I mentioned. NO, HE WAS LEFT IN THE AIRPORT & NOT OFFERED A COLD BOTTLE OF WATER. So because he's a young soldier American Airlines took advantage of him. Again please review the confirmation of ** & provide an explanation & either make good on arranging a ticket for future travel, hotel, meal accommodation or a full refund.

This is unacceptable & clearly unfair treatment of our service men & women. He's exhausted this evening & so are his love ones. Yes, unforeseen emergencies occur but have a contingency plan in place at least for our men & women serving this country. I'm appalled & so is he. By the way one of your representatives advised that we express our concerns & expectations of this FAILED JOURNEY.

There was nothing open and it was awful to hear the overhead speaker repeat non-stop about keeping track of your baggage. The next night, of course the plane was oversold, but I did get on the flight and to my tour group but missed an entire 36 hours in Paris with a travel group, and I was traveling by myself. So far AA has offered me $200 in a voucher, that won't get me anywhere that I can't drive to. I was so disgusted with this airlines, I will hope to never fly American Airlines again. They are large enough where they should have had a morning flight to accommodate all the people they inconvenienced. Or Charlotte needs to act like a big airport and have hotels available for all the people stranded in that god forsaken place.

It was awful! I was in that airport for 26 hours when I was to be touring spectacular things in Paris. I had to make multiple calls to hold my hotel room, cancel and re-arrange pick up for the next day, etc... In addition flying back? The technology was so annoying for a 10 hour flight? You had to punch the TV screen just the right way to get things to happen. That said, the crew was as nice as possible considering the situation they were presented with. I would hate to have their job, as they clearly have limited resources including up to date functioning planes and enough crew to staff them.

Oh, and when you check in? You constantly have to pay more to get a seat! When did that start happening? Otherwise you are stuck with a middle seat! I paid to upgrade on my original flight from JAX hoping to get my bag on, and it was such a small plane, everyone had to have their bag go into cargo. That was rather deceptive too. The whole AA trans-Atlantic experience was a huge disappointment.

Even though I was not checking my bag and carrying on-it is my fault not knowing the policy. They do not care about my item that was stolen and do not think it's their fault even though they made me check my bag. The icing on the cake is when I got to my seat, there was plenty of room in the back bins to have put my bag. So I lose $125 because they made me check my bag I was carrying on and they don't cover electronics. Their Customer Relations people are terrible and uncaring.

When I arrive to Miami they tell the connection to Mexico is the next morning, Tuesday July 25th. (As you can see I've already spent 3 days of my life to fly to Mexico). In Miami at least they put me in a hotel close to the airport but they gave me so meal vouchers for 12 USD to eat, of course it wasn't enough for a pizza and a coke so I had to pay the difference. I lost one day of prepaid day in the hotel in Mexico. Now, when I'm heading back to Santiago it was even worst. I take my flight Mexico-Dallas, just one hour delayed. When I land in Dallas and get to the door to go to Santiago AA 945 everything seems great. We start boarding the plane and spent around 2-3 hours inside the plane without AIR, all of the people inside started to sweat because in Dallas had 36 C of temperature.

Finally, AA thinks and make us unboard the plane and get back to the airport. We wait one hour (at this point we had to leave around 8:15 pm and it was like 11 pm already). Then they make us board ANOTHER PLANE, this plane was more comfortable they start doing some test and we spend around 2 hours more inside the plane. At 1 am they tell us that SADLY the plane couldn't leave, and they had no hotel available near the airport so we had to sleep in the airport and they couldn't give us our luggage because it was inside the plane. So pregnant woman with kids, old people, sick people had to sleep on THE FLOOR of Dallas Airport. And also without any food because they gave us meal vouchers and nothing was open in the airport.

Finally 10 am of Saturday July 22 we board the plane, 10 hours ahead to get to my destiny and ANOTHER DAY LOST OF MY LIFE THANKS TO AMERICAN AIRLINES. On the plane the stewardess were so unfriendly, they gave us like a yogurt at 11 am and nothing more until 5:30 pm. I mean they didn't gave us lunch or anything to eat from 11 to 5:30 pm. Also I'd like to say that customer service is horrible, the persons that attend on the airport were the most UNKIND people of the world, they shouted at us, they threaten us telling that if we didn't stop complaining they were going to take us the plane tickets. Even I saw one of the executives from American confronting one of the people telling him if he wanted to hit her, and this person was only complaining about his pregnant wife. IT WAS CRAZY.

Here is the list of events so you can understand the problems: July 5, 5 AM -- LGA airport NYC checked in and waiting at the gate for Flight AA #2177 Departing LGA at 7 am for DFW. 7 AM -- We are all on the plane waiting for take off. Captain gets on the loud speaker and says we are overweight, so we will have to unload fuel to be at proper weight capacity. 7:45 AM -- Take off for DFW. Great flight, actually arrives on time. I am able to make the lunch meeting I scheduled with a Dallas-based client. After this, everything goes south. I arrive at Dallas Airport for DFW Flight # 5871, departing at 7 pm for San Luis Potosi, Mexico, as always 2 hours before international flight. I am there from 5 pm at the gate waiting.

6 PM -- All passengers are called to stand in line to show passports and tickets. Only one airline employee was checking, leading to nearly an hour standing with my bags. 6:30 PM -- It starts to rain, thunder and lightning. No announcements were made, I had to find out from Googling DFW that planes and flights were grounded. 7:15 -- Still no announcement, I had to go to the counter to find out what was happening. They said they were waiting for the plane, which had landed, to get to the gate. 8 PM -- Weather clears up, sunny skies, beautiful sunset. Plane gets to the gate, people from that flight get off, and we are all excited to board soon. 8:30 -- Nothing... 9 PM -- Still nothing... Go and ask again what's happening, they say that they are waiting for a new crew to come, that they are in another terminal and heading our way. 9:30 -- Still nothing.

10 PM -- I did not see them, but apparently the crew arrived. Then the co-pilot says he is sick and must get off the plane, so they are now searching for a new co-pilot. Again, no one says a thing on the loud speaker, again I had to go up and ask what was up. I was told it would be resolved soon. I asked if they were cancelling this flight? "No, definitely not." 10:30 -- Still nothing... 11 pm -- The pilot says he must log out, for some reason he doesn't want to fly now. They are searching for a new pilot and tell us to stay, they will find someone. 11:30 -- Still no news... Flight is still not cancelled. We're now waiting for the new pilot and co-pilot to land from Houston and bring us to SLP. 12:00 -- New pilot and co-pilot arrive, everyone applauds and we are super excited to finally be on our way. Everyone is so exhausted.

12:15 -- Through an employee's walkie talkie we can hear the flight is being cancelled, and suddenly on the screen we see the big lettered CANCELLED in red. NO announcement from anyone. Nothing. We are all in chaos, no one knows what to do. People start making long lines, but there is only 1 person helping at the counter. We see the Pilot and crew walk off the plane, they look very angry. We are all very angry. 12:30 -- I find another ticket counter, the one that they had was averaging 10 minutes per customer. They re-issue my ticket for 10:40 AM, the next day. I ask for a hotel and they say they don't offer that - we have to pay ourselves, or sleep at the airport. I am left stranded. In the process of walking around like a zombie, a DFW helper says she will try and get me into one of the airport hotels (there are three), and we find they are all sold out!

At this point I am walking around with 3 other passengers, and the DFW attendee takes us on the tram to Terminal D where she thinks she can set us up with cots. 2:30 AM -- We are finally given cots, and set ourselves up in a quiet gate to rest. At 5 AM, we are all awoken by crazy noise and people coming to the gates for their flights, and we are moved out. Luckily, I have an American Express card, so I could use their lounge to shower, and was treated with respect, given a great breakfast, and had a place to wait for the next few hours. This was the only pleasant experience we had.

I don't know what other information you need. The gate staff had no idea what they were doing and did not communicate. Talking with other passengers, we realized we were each given different conflicting stories. I talked with the DFW airport manager, who said all the other airline's flights took off after the storm except for American Airlines. AA was in total disarray, and DFW claims there were no continued weather issues that would cause all this. They also expressed disbelief that no hotel or compensation was offered, since the airline cancelled their own flight due to crew not showing up or not wanting to work. As a long-time customer, I hope this can be resolved quickly and easily. I have lost time, and more importantly, business because of this. I am requesting they can actually admit the terrible arrive, no help, no hotel, no compensation. I want my precious miles back!!

Once I mentioned this to the customer relations representative, she said "well that's the way it is." Well why isn't that Non-transferable language in the terms and conditions? I expected it would not be a problem and that an additional fee would be assessed, which I was willing to pay. But American Airlines is not willing to change names on the ticket, very inflexible and I am disappointed in this airline. We fly AA at least 6 times a year but will now be looking for another carrier to continue our travels on, as well as my business and client travels also. American Airlines SUCKS!!!

I filled out the form and then it said I could not get a refund because it was a non-refundable ticket, but it didn't say that my filling out that form cancelled the re-booked ticket. I called back and they sent me to tech support that talked me to the same refund page. No help there... I called back to an agent and they said a refund would take 7 to 10 business days after a review but they were vague about whether or not I was even due a refund. So they rebooked the rebooking and I got zero satisfaction, only aggravation. I will never fly American again.

I believe they sent us back to deplane to get around the law of sitting too long. Then flight canceled and 3 hours to get luggage, 50 people just waiting. Agents and management just standing around while 3 incompetent employees in baggage claim make excuses, one could barely speak English. At the same time we watched Delta associates hustling, including management to assist customers. I've started booking with Delta but I'm stuck with American as I fly out of Charlotte weekly. Just an awful airlines, basic customer service does not exist.

Once we got back home, we submitted a request for a refund of the tickets, considering this was not our fault that the airline made a mistake. After numerous emails back and forth with Shannon **, we got nowhere. I called the airline to try and get a hold of someone that could be of more assistance, and the woman on the phone was very sweet and said I should go to prefunds.aa.com to submit a refund of the ticket and try to get in contact with someone else.

Eventually Shannon called my husband's cell phone and I spoke with her. She was incredibly rude, raising her voice at me and interrupting me when I was trying to explain the situation. She said there was nothing else they could do and that she was not going to be of any more help. I told her I was going to go to someone else in the email 10 minutes prior to the phone call and (what a coincidence) she called saying she was the only person that would be able to handle the refunds. Now, I spoke with the customer service woman on the phone who said there were many people in the customer relations department and that she was sure I could get someone else.

After flying a miserable flight on American Airlines and dealing with such a horribly rude, impatient, worst customer service oriented woman I had ever spoken with, I will absolutely never be flying with this airline again and will be sending a letter to whoever owns this horrid airline to let them know the disgraceful behavior of the customer relations department. I personally work in customer service and know that this is in no way how you would ever deal with an upset customer. If the business is at fault, you give them a full refund, not a worthless $200 voucher for over $1,000 worth of damage. Shannon **, if you read this, I hope you change the way you treat your customers, because this is absurd.

When I went to the luggage counter in BWI I was told DC has my luggage and they will deliver the next day. The next day came and went, still no luggage. I called and told them to hold on to the luggage, I will go and fetch it myself (at that point I was disgusted by the all of their staff's attitude). I drove for an hour and 30 minutes to find that they had sent it to the delivery van, in spite of my asking them not to. And all the staff said was "a mistake was made, it happens!!!" So I drive back home for 90 minutes, wait up until midnight and they deliver the luggage almost at midnight. I am glad I got my lugagge back, but all through this ordeal the AA baggage staff had the worst attitude. I will try to avoid AA at all costs, and will let everyone I know to do the same.

When he arrived he changed his departure going back from Monday night to Tuesday morning giving him more time. His orders were to report back to base the day after Memorial Day at 8 pm. His flight going back he would arrive 5 hours before having to report. He went to Detroit with his ticket to leave on his flight at 11 am. They would not let him board because computer showed he owed $6, he does not carry his bank card for safety due to being hacked and money stolen previously but has his card number memorized, they would not key in his number even though they keyed it in at a Phoenix to get him a different flight nor did they try to refund or waive $6 fee.

My Marine said they treated him very badly at the Detroit Airport even after he explained he would be in serious trouble if he did not arrive to base on time. The American Airline girl told him she did not care if he got in trouble. Nobody can tell us what $6 was for. They put him on a different flight that wasn't charging whatever $6 was for. This was causing him to be about an hour late to base. Then he landed in Dallas where he was supposed to change planes. Well connecting flight had already left before he even landed. He ended up not getting back to base until Wednesday morning. My Marine is now in a lot of trouble losing his authority position he had. Military calls it Non Judicial punishment.

I don't think American Airlines realizes how serious it is to get any of our Military back on time. When you pay a lot for a ticket you expect your plane to be there to get it to your destination and let you on the plane you have a ticket for. I have reached out to American Airlines, they gave him a voucher for $100 towards his next flight and has be used in 1 year. Really he lost his Marine position and legal trouble and spent over $1000 for flight during holiday weekend. I am disgusted by this. $100 is nothing compared to what they put him through.

The manager wrote down my name and phone number on a torn off paper. I don't expect them to call me as I have not heard anything as of yet. My children's father contacted customer service via telephone and was on the phone for an entire hour, and finally told him they would call him. If American Airlines does not care for the safety of minors, why even offer the service or fee. This is complete **! Someone needs to contact me as soon as possible. Thanks in advance!

We felt assured that the largest commercial airline would do the honorable thing and compensate us for our inconvenience. It did not. AA offered each of the four of us a $100.00 voucher for future travel and a refund on the canceled ticket. We spent $2,000 more than planned, are not wealthy, had planned our only vacation this year and were very inconvenienced, exhausted.

A loud speaker in the line waiting for the flight to board announced that they would pay $600.00 to four passengers who would trade their seat for the next day's flight. We are asking $2,000, not the $24,00 which would be the cost to the airline had four passengers agreed to take the next day's flight. We are not wealthy people. We have been sidelined repeatedly in our efforts to obtain compensation and told that anything we write to the airline will be automatically discarded until the day of our planned return, in two weeks. There is no direct phone number other than to Customer Service, which offered us $400.00 for our "inconvenience."

After receiving verbal confirmation from American Airlines that a voucher will be sent, I was surprised to receive two checks in the mail amounting to $600.30 payable to my niece. Honestly, there is no sign anywhere at the airport for customers to read where it states that "Once you purchase a ticket with cash, the purchaser relinquishes all rights and value of that ticket.

I am so frustrating with this whole situation because it is impossible for me to cash or deposit these checks since I have no idea where my niece is to assist me deposit it. I have reported this to the San Francisco Airport police and there is an Incident Report to substantiate this. All I want from this airline is for them to give back my hard earned cash or issue a check payable to me, Caroline **, the purchaser of Ticket#** dated 06/12/17 with American Airlines. This whole thing has raised my blood pressure to a point where I am getting severe headaches, lost wages, every time I think of it. I need that money for my medications as it was originally intended for. Please help me as I have nowhere to turn. All I am getting from American Airlines is No, No, No.

This Airline is a SCAM. I have been robbed of $640.30 for a Ticket I did not use... THERE IS NO PLACE AT THE AIRPORT YOUR POLICY TELLS CUSTOMERS TO BE AWARE OF BUYING TICKETS WITH CASH... Perhaps my situation will prompt you to do so going forward... Your hidden policies will not work for me... People purchase airline tickets using many forms of payments and they should be refunded legally by the method the transaction was tendered. I WILL NOT BE USING AMERICAN AIRLINES ANYTIME SOON OR THE NEAR FUTURE BECAUSE YOUR COMPANY IS A TOTAL SCAM... I need my $640.30 cash paid on 06/12/13... You have already robbed me off $35 booking fees...

I, Caroline **, paid CASH for Ticket# ** at the SFO Airport the night of Tues 06/12/2017 to a Ticketing Agent named EPI (Philippines descent). It appears American Airlines issued a Refund to the wrong person, Viola **. THE FULL REFUND SHOULD HAVE BEEN REFUNDED DIRECTLY TO ME: Caroline ** and sent to my address: **. Viola ** is no way form or shaped entitled to my Hard Earned Dollars $600.30 which includes $540.30 for the ticket and $60 for two checked luggage... My Attorney and I are requesting for a copy of the Video and Audio late Monday 06/12/17 to prove to American Airlines that I, Caroline **, paid CASH for that Ticket from SFO to BWI Flight 1905 regarding the Ticket Purchase at the Ticketing Counter late the night and therefore the "REFUND CHECK" should be made payable to me -- Caroline **. I am requesting a Full Investigation and a confirmation to the Ticketing Agent (EPI) who processed that sale.

This $600 was intended for my medications and had to use it due to an Emergency but the 18 year old refused to Board that flight to Baltimore. If you have issued a Refund Check in Viola's name, I highly recommend that you stop that payment immediately and "REISSUE IN MY NAME, Caroline **". I will be going to the San Francisco Airport and reporting this matter to the Police and will involve American Airlines Senior Management and including every News Organization in the Bay Area. My Husband & I spent almost 7 hours that night at the SFO Airport. I missed 8 hours of work the day of Tues 6/13/17 because of all the difficulties I had between American Airlines and this 18 year old. I have spoken to more than10 American Airlines Representatives regarding this matter as early as Saturday 06/24/17. I NEED MY MONEY IN CASH AS I PAID OR MAKE THAT REFUND PAYABLE TO ME, Caroline **. Thank you.

Flyers if you own a weapon and fly with it don't fly AA as you will get screwed and hassled by idiots that are robots and cannot think outside the box. I will never fly AA again as I have flown with AA for over 20 years and never again. There are different airlines that don't hassle flyers carrying a weapon in their carry-on baggage!

Returned back to Miami and told us to go to D51 for a new plane. Went to the gate and no flight crew or captain/co-captain available. 2.5 hour delay. Same issue with the food - not enough brought to the plane causing a delay, folks in the first class opted out so we could all leave. Arrived at the hotel 12.30 am almost 12 hours later than scheduled. Back in the US called American (hard enough to get someone on the phone). Had to fill out forms online to receive a whopping $100 credit after spending 4k on 2 first class tickets.

There was no plane waiting for us nor were there any immediate available flights to accommodate the passengers. The flight agents were absolutely rude and lacked patience and understanding to what we each had just endured. They offered no accommodations and lacked sympathy. I am utterly surprised at the level of service provided by such a well known and reputable company. I am currently waiting on any feedback to this unfortunate matter from AA. Thank you!

Land in DCA... there is no gate. The aircraft is too small to fit at a regular gate, so on the shuttle bus. Then you arrive like cattle at the terminal. Gate 35X. No guidance from any AA employee. Where do you go, where is the connection... No Info. DCA-CHS Flight after a bus ride. Board the plane... electrical problems. Call maintenance, 1 Hour delay. Now we are sitting at the gate while maintenance "Resets the Redundant System". Legs numb, back in spasm... Same horrible aircraft as before. Fly to CHT... Same loud, banging flight. At least CHS spent the money to adapt the gates so there is a ramp to de-plane. OK time to go home.

Arrive at the airport for an 8:59 am departure. Please remember, this aircraft sat at the gate from the day before (Embraer). Customer service comes on the loudspeaker... "the plane is having electrical issues and the pilot has powered down the aircraft. We are hoping this is a quick procedure". Really? Turn it off and turn it back on to solve the problem? That is the best they can do? 30 mins goes by, announcement "WE HAVE NO MAINTENANCE ON SITE BUT WE HAVE CALLED THEM AND THEY ARE ON THEIR WAY". Oh this is getting better. Needless to say, we rescheduled connections in DCA for the 3:00 PM MHT Flight.

Finally take off in the Embraer which now has 4 seats per row. Not too long ago, there were always 3 seats per row, based on the capabilities of the Aircraft. So the aircraft is the same... We change the specs and add more seats? Who engineered that??? Land in DCA at 12:00 pm... Now the MHT flight is inbound from Columbus. So the delays start. 3:25 departure from 3:00. We get on the bus at 4 something... board the plane which is 91 degrees (with a tarmac temp reported to be 107deg.)

The Captain comes on. "Yes sorry for the delay, the incoming flight had mechanical problems and operations put us on the same plane so it took a little time to straighten that out... It's a little warm. As soon as we get in the air it should cool off" What? Really? Was the mechanical issue the ventilation/AC system perhaps? (Check the tapes people). Taxi to the ramp in a now 95 deg plane. Sit, sit, sit. Pilot comes on. "A patch to the runway has failed and they are looking into it".

10mins. "The maintenance crew hasn't even arrived to evaluate the runway. It could take 1-2 hours... so we are taxiing back to the Bus". Now, it is not AA fault. Blame the airport. Meanwhile Larger aircraft than our flight are departing on the "damaged Runway". After about 20mins... makes me say HMM. Herded back to the now very overcrowded gate. The flight is off the board. No one would tell us when we are leaving, boarding or what we should do. Sit, Sit, Sit. Investigate renting a car for a 7.5 hour drive.

Now we are at 530 pm. There is an unintelligible announcement that we are to board the Manchester flight. No warning, no boarding process. Mad rush to door number 4 and on the bus. Now, boarding the plane. It is nice and cool. Hmm repaired the AC/ventilation system while the runway was supposedly being patch for 1-2 Hours? Needless to say, the aircraft left the airport a 7:15 pm, arrived in MHT at 8:10 PM. 4 Flights, 3 Mechanical/Electrical issues. I used to fly extensively from 1989-2006 all over the world and I have never, ever, ever had such a bad experience.

American was a good airline, USAIR was a decent airline. The combination of the 2 airlines is a fiasco. They have acquired tired aircraft that have now been overloaded. The ground crews are frustrated. The USAIR people don't like the way AA does things, and vice versa. They have morale issues (got this tidbit from a 37 yr USAIR gate attendant) and it is very apparent to the consumer. The aircraft is not being maintained. The customer service and flight attendants are trained to lie, or give false information. This is a scary airline to fly. I am grateful that I do not have to fly for a living. I couldn't do it and wouldn't do it. AA needs to be investigated and possibly shut down before they injure multiple people, flying and on the ground. Stay away from them. Far far away.

Once I got to the ticket desk I found no one willing to help me as they were all ready to go home. The staff was very unresponsive even when I told them I needed assistance. It took over 1 hour for anyone to come and help. A lady called Carmen from AA (267-888-1808) came to help. She gave me two brochures for food, change my flight for next day and booked me into a Hotel (Fairfield Inn). All these were done rushed and with very little care by her or any of the AA personnel. I requested disable assistance again to get me to the hotel shuttle pick-up point. By this time it was around 10:30 pm. I was left outside on the parking/collection point from 10:30 pm to almost 4 am. I had no roaming/wifi to call my family in Houston or the UK to let them know. I was frustrated, sad and scared. It was a good samaritan that helps me get to the right location to be picked up.

I know now (once in the Hotel) that the AA personnel could not be bothered to drop me in the right collection point as requested by the Hotel. I call The Airline Customer Services in the morning and spoke with someone called Pulnimal, she made every considerable effort to communicate to me that somehow this was all my fault for not reserving assistance on time, then she changes her mind after looking at the notes and confirming I did book; followed by it is British Airways fault, when I am flying American Airlines; ended with "We can't have 100 wheelchairs waiting for you at your disposal (even though I only need one)". I was not asking for charity. I purchase the ticket in exchange for a service; get me to my destination safe and sound. I believe a dog would have been treated better for free. I paid for my ticket.

My flight from London to L.A. has been lovely, however, the airlines left my suitcase in London. After being told the luggage would surely be delivered to me by the next evening, you can understand my disappointment and frustration that today is the 7th day that I am without my luggage! I still have further 7 days to go and I doubt that I will ever see my luggage, the presents and half of my wardrobe ever again.

Now I have to constantly waste my time each day to do some shopping so that I will have clothes, underwear and what not. Without being able to provide me with a more detailed guideline, I am not even sure that I will get 100% reimbursed for the things I need to buy as "reasonable expenses" could mean different things to different people!

One obviously doesn't feel well looked after, I doubt that anyone is actively looking to find my luggage to resolve the situation. How can you take this long to find my luggage? I am making the best I can being in California and trying to enjoy my trips but frankly, American Airlines has definitely ruined my holiday - my dream come true! Never again.

She was handed a ticket at that same American Airlines counter on the next flight out, 2 hours later. Remember that this is all after a 16 hour flight, and a 90 minute lay over. So now she would be going on 19 1/2 hours since she took off for the trip home, with. She waited till boarding only to find out when she went to scan the ticket that American Airlines gave her, that it 'wasn't valid'...?

So, they asked her to stand aside and went on to fill the plane, even calling numerous people from the standby list while she was still standing there. Then to her horror, they closed the gate door and the plane departed. They then called technical support, never told her what the problem was, and handed her a new ticket for 2 hours later... I don't even want to imagine what can happen from here.

So my advice to anyone reading this, is to avoid American Airlines at any cost. Our worst experience ever in our own lives have been American airlines, and we remember it to this day. My daughter has flown many airlines around the world and has never experienced issues, and customer service without empathy, as she did today. You can rest assured the she will be avoiding American Airlines throughout her career. There are so many ways you could have helped yourself today American Airlines. Maybe the poor employees are just so numb to the poor systems and management that they can't feel anything themselves anymore.

June 15, 2017 leaving from MSP to PHL me and my mother stood in line for what we thought was to board the plane (the screen stated "On Time"). We overheard a passenger say the flight was delayed two hours. (We will miss our connection to Dublin.) I went ahead of the line and quickly asked the attendant if in fact this flight was delayed. They told us, yes and due to weather in PHL. I return to my spot in line and continue to look at weather in PHL (80 & sunny). Another gentleman behind us stated he takes this flight every Thursday and there is always some reason it is delayed.

Once we got to the desk we are told that we will be taking off in about 30 minutes and that every other flight in PHL is delayed and our flight to Dublin will be delayed and in fact, we will make our connection to Dublin (LIE). They knew we would never make it. Our Dublin flight left and was never delayed. My father tracked it while we were flying from MSP to PHL.

Once we landed in PHL the flight attendant comes over the speaker and asks that if PHL is your final destination please stay in your seats and allow others who are making a connection to get off first. We are informed we must hurry. So, we have our belongings and are standing in the aisle waiting to get off the plane for 15 MINUTES. The pilot comes over the speaker and states "We are sorry someone didn't show up for work today so we are waiting for someone to open the gate for us." INEXCUSABLE!! I ask my mom to please take my bags so I can run to our gate (which is on the other side of the airport). I'm running through the airport just to find out our flight left and did not wait.

I get to the "Customer Service" desk to be treated so disrespectfully I can hardly stand it. I let the woman know that we were told our connecting flight would be delayed and that we would make our flight. I said this happened to me 3 months ago and this needs to be made right. I ran through this airport with terrible asthma and my mother has a bad hip and can't be running. Please make this right. Her snotty response was " Do you need a paramedic?" The way she spoke to me was disgusting and disheartening. She told me they had a flight out from PHL at 1:29 AM to Charlotte and then from Charlotte to Dublin. I said we would take the tickets and that we also had paid $400 dollars to have specific seats. She basically just threw the tickets across the counter at me and conveniently got off her shift.

Well, once I found my mother we looked at our tickets and we did not leave at 1:29 AM. It was 1:29 PM the next day. I got back in line to let them know it was unacceptable and where are we supposed to go or sleep. I happened to see the woman who I first spoke with and I said, "Excuse me, what was your name again?" She responded again in a disrespectful tone "**, like the color" and continued muttering under her breath. The other employees did not know anyone by that name and looked at us with blank stares. I can only assume that was a racial slur made towards me and that was the last straw for me.

I let the 2nd woman who helped us know that these tickets to Charlotte would not work and asked why they are not putting us up in a hotel? She told us that they don't put customers in hotels for air traffic control issues. Well we were told it was delayed due to weather. (AGAIN LIES. WHICH IS IT? WEATHER or AIR TRAFFIC... We still don't know.) I just told her to get us back home to MSP. I have been through this before with your airline and I'm not doing it again. She got us a flight out at 11 AM, June 16th. I later found out there was a flight at 8:25 AM.

My mother and I went to the Marriott near the airport to try to get a room and food because we had not eaten all day and everything was already shut down in the airport. We took an Uber and the Uber driver stated that the weather in PHL had been wonderful all day... That's interesting. Of course, the hotel is booked and we have nowhere to go because we were told to be back at the airport at 5 AM to find our checked bags.

We ended up just checking in for our flight back to MSP and stayed up all night in the airport without any of our belongings. At 5 AM I went to the "Customer Service" desk to see if there was still any possible way to get to Dublin. I went up to the desk and said "Well, it is kind of a long story." Remind you we have been crying and haven't slept in 30 hours and YOUR employee responds "Well, I don't like long stories so just get to the point." I'm sure you can guess where the rest of the conversation got us... NOWHERE!!! You guys wouldn't even honor our flights home from Dublin to MSP on June 24th that we had already paid for. We wanted to try to just take a one-way to Dublin with another airline to get us there as soon as possible. You wouldn't even honor that and wanted us to pay $3,000 a ticket to have our same exact seats we already paid for. Not to mention our luggage was lost and had to be delivered to our home.

Honestly, I can't even tell you how upsetting this is. I had been through this 3 months prior with your airline. I never imagined it would be the same for this trip. I had told my mom that if anything went wrong I would be turning around and going home. She said it was going to be just fine but you guys went ahead and proved me right. This isn't just something where it was a delay due to bad weather. There was no bad weather and maybe it was an air traffic control problem but your airline and employees LIED. That is not acceptable and you need to be held accountable for that. I've figured it out by now that you let us get on that flight to MSP knowing full well we would miss our connection but then you would have to refund us not with vouchers or miles if we began our trip.

We want an entire cash/check refund for both our trips that cost us $2400 for Hawaii and $2320 for Ireland, and that doesn't even include the extra we paid for special seating on both trips. We are not going to let this go and we will not be any less upset as time goes on. I never made it to Ireland and spent my birthday here in MSP dealing with this mess. My mother booked two more flights for her and my father on another airline for $4,000 dollars. The vouchers will not suffice because we can't trust this airline.

Once I found my gate, I stood waiting to get an assigned seat. A man walked up. I greeted him warmly with a hello and he ignored me, then after about a minute he chose to acknowledge me and tell me it was an hour and 5 minutes to departure and they don't assign seats until an hour to departure. No one showed up until 55 minutes to departure. I mean since they were so specific, I will be too. I have to fly American Airlines for business. I am given no choice. However, is there an airline left where we are not dehumanized and treated like cattle? With high barriers to entry, oligopolies prevail in the airline industry and I guess this is what 1980's communism may have felt like. Quite ironic given the name of this airline...

All AA staff speak for AA, so when one person is rude, another lies, and another says she can't help me over the phone, I am disappointed three times. I request my hotel reimbursed and/or a voucher equal to the cost of the flight plus additional reimbursement for the rudeness of all of the AA staff I encountered. The only thing they did to "apologize" is give away free alcohol. I do not drink. I asked for additional (free) snacks or a soda and was told no. But they'd be happy to give me free booze. This is unacceptable and I demand better service and recovery. No word from AA...

When I call the 800 number, I am put on hold - or asked if I want a call back in an hour - at which point I am again put on hold. When I send a message to the email address provided, I get only an automated reply saying: "Your message was received." Noted. But is anyone reading it? Is anyone looking into my case? At this point, I don't even care about the suitcase. It's been well over a month since they lost it. I replaced what was necessary and moved on with life, but I would like American Airlines to refund me at the very least what it cost me to replace what I needed that week of travel as well as that baggage fee that is still sitting, unrefunded, on my credit card. There doesn't appear to be any recourse to make myself heard since when I try to call the number provided, I can't get anyone to answer, I only get these cryptic voicemails from Mrs. "American Airlines" - whoever the heck she is - and no human ever replies to my emails.

This is the worst experience I have ever had with any company I have ever dealt with - cable companies included!! I have had a bad experience with United in the past, but at least there was timely follow-up. This is not just ineptitude. This is theft. From a major company. Of its customers. I will never check a bag through this airline again, and when I need to fly on my personal dime, you'd better believe that I would rather three layovers with a different airline than deal with this company ever again.

After all were boarded and the door was closed the pilot announced that the plane was overloaded and would have to run the engines to burn off some fuel. We taxied away from the terminal and ran the engines for 15 to 20 minutes before finally taking off. The pilot did make up approx. 5 minute of the lost time in the air, but when we landed there was a mix up on the offloading gate, so we waited another 5 to 10 minutes before a gate was assigned. By the time we got off the plane we had only 10 minutes to catch our next flight. We asked for assistance at the gate. All she could offer was point in the direction where we could catch the airport shuttle. I don't know the Gate number where we deplaned, but it was much larger than D36 and we had to go to gate D1.

By the time we got to Gate D1 the doors we closed. We missed our Flight to San Juan. Another fellow, younger than us, was at the gate. He also missed the flight and he had run to the gate. As a result, we were put on Stand-by status and each given a $100.00 voucher for a future flight. We learned that a flight from Cuba was supposed to come to Miami that night and go on to San Juan, but because of fueling problems in Cuba the lost time caused the pilots to time out. So that flight was canceled.

As a result there were approximately 150 passengers waiting in line to receive overnight vouchers. While in line, a large lady with several bags slung on her back fell backwards on to my wife. Luckily someone behind my wife caught my wife and prevented her from hitting the floor. The large lady hurt her leg and we later saw her limping. My wife had a sore hip, knee and ankle. My wife went to the counter where they were issuing the vouchers and indicated there was an accident and the large lady was hurt. The attendant Indicated if 911 wasn't called, there was nothing she could do.

Also while in line the Airline supplied bottles of drinking water for those in line, but not enough for those in the back of the line. When there was no more water, my wife went to the counter and informed them the water was gone before all passengers had a chance to get some. The next thing we know the water table was removed. This was near midnight and the stores were closed where water could be bought.

When we finally reached the counter, we were issued vouchers for a snack, breakfast in the morning, shuttle to a hotel and a room at the hotel and shuttle back to the airport in the morning. It was up to us to get to the front of the airport at a specific place where we were to catch the shuttle and it was near midnight. They put us on standby for a 10:30 AM flight. It was a full flight and we were 8 and 9 standby. We asked if there was an earlier flight. There was a 7:00 AM flight. We asked to be put on standby for that flight. We decided to stay in the airport that night rather than negotiate the shuttles and hotel and get back by 5:00 AM in time for the 7:00 AM flight. Remember we are 80 years old. We had surrendered one of our carry-on luggage, so now we had no warm clothing for the cold airport that night. It was a miserable night.

During that night we walked back and forth between gate D1 and gate D36 three times because gate D36 was the closest eating place which closed at 10:00 PM and reopened at 5:00 AM. We were 3 and 4 standby on the 7:00 AM flight. I think the attendant felt sorry for us and called us the first standby to board. This was American Airlines flight 1341 on March 16. When we arrived in San Juan our luggage was not there. We talked with the Clerk at the room where luggage not picked up was placed. He indicated it would be coming on the 10:30 flight from Miami. We could either come back to pick it up or arrange for them to deliver the luggage by 4:00 Pm that day. We decided to have American Airline deliver the luggage to our address.

At 6:00 PM when our luggage wasn't delivered, we called and they said they would not be able to deliver it until the next day. We told them to hold the luggage and we would come to pick it up. When we were approx. 10 minutes from the airport, the luggage clerk called us and mentioned they would be able to deliver the luggage later that night. We told him to stop delivery as we were coming to pick it up. When we finally had our luggage, no apologies were given, just "Have a good day." We think American Airlines could have done a better job handling the problems encountered when our flight came in late preventing us to make the connecting flight.

The ticket agent continuously argued with me about how none of this was her fault, that their system was stupid and not working and couldn't process anything, including the amount they were about to charge me for my presented and documented service animal. She told me to call customer service and have them update the record in the system. When I did that, the customer service agent on the phone began to berate me and yell at me, stating my first phone call never existed. Please try to tell me these conversations are not recorded. And don't try to tell me it didn't exist when I have proof of the 30 minute call on my phone. The customer service agent told me she had no way of updating the service animal record and that she wasn't going to deal with me. She then proceeded to vehemently hang up on the phone.

The amount of stress and anger this caused is beyond belief. I was absolutely appalled by the way we were treated, and not just us, but two other customers/families in the time I spent at the ticket counter. This all occurred at the Dallas-Fort Worth American Airlines ticket counter in Terminal B on Sunday, June 3, 2017. If given the choice, I would have never flown with American to begin with, and I most certainly will never choose to do so on my own accord. To be treated so poorly by so many ticket agents and customer service agents and in front of so many people was outrageously humiliating.

Day of flight showed up at airport to a chaotic mess. Line for check-in backed up down the terminal with only 2 or 3 agents working. Went to kiosk to pull up reservations and had no luck. Finally got a lady to help and she couldn't find my reservation. After some time finally got boarding passes. Dropped bag off and went to gate where the plane was already boarding. A few minutes longer at check-in, would have missed flight. Lady that helped me said a lot of people were missing their flights.

Flight itself was good, but when we went to baggage, our bag never made it. We had to wait in the airport about 2 1/2 hours for our luggage. Instead of getting to our hotel around noon as originally planned, we got there about 6 pm, costing us about half a day. My second time on American, my second time with lost luggage. Tried to file a complaint with the airline but the process is horrible and the reviews l have read sounds like it is a waste of time. I will definitely look to other airlines next time instead of American.

Again I called and was told they could reassign it at the gate. New story. Maybe this story will turn out to be true, or maybe it will be another lie. But in the meantime, I paid for "Seat Choice", I didn't get what I paid for and my daughter and I do not get to look forward to flying together on a trip we have looked forward to for months. That is not a great way to start a vacation. And I truly made every effort and paid extra for what I needed, only to be baited and switched. American Airlines should be ashamed of their service and ashamed of lying about what they were selling and having their agents lie about arranging to seat us together. Their service is bad enough without adding the indignity of making stuff up.

The final straw, as if there hadn't been more than enough ridiculousness, was when the agent on perhaps my 20th call told me I could cancel my ticket, no problem, and then submit for a refund at prefunds.aa.com. WRONG! I was met with a message stating that my ticket was not eligible for a refund. Out US $2600... So, I had to call AGAIN! Keep in mind that every time you call, you're on hold for a half hour or so. I was told, "oh well, you can use the ticket later and will just pay a $160 change fee." I'll accept this, but resent that I am being forced to pay a change fee because American can't get a "policy" to their customer service department! I would like to complain directly to OneWorld Alliance and raise awareness that there is apparently no communication between American and Qatar, but alas, there is no way to get in touch with OneWorld!

Arriving in Puerto Rico extremely late, tired, hungry, dirty and just over the whole situation we get the news that one of our bags is on its way to St. Thomas and we won't be receiving it in time to dock the boat for our 3rd attempt. We started a claim, called the 1800 number and was told there was nothing they could do. If we buy more clothes, keep receipt and they will reimburse. Well all of our money have been spent on flights, hotels and food. So this is my first time flying and by the time I touch down in Michigan I've been on 6 planes in one week when it should have only been 2. I'm exhausted and extremely disappointed. I feel helpless.

How can these Airlines (American Airlines) get away with creating so much chaos for us with no compensation or anything. I am writing a letter/email to CORPORATE to let them know that I will never ever fly with their airlines again. Who rated them #1 in 2017 that must be a joke. Our first flight to Miami was with Delta and they were excellent!! Not one delay or issue with anything! I hate American Airlines. They have caused me to lose so much money then had the nerve to tell us to buy new clothes and they will reimburse when we have no money.

After 7 days, I checked my credit account and refund has never been put back in my credit account. I called AA Customer Service several times. They kept saying it would be back in the credit account on the 5th of June, then might be 06/12/17, but it was never deposited in credit card account and I had to ask credit card company to increase my credit card amount in order to purchase airplane tickets. I had to email to AA Customer Relations and posted on FB about my full refund $2,804.24 for 4 airplane tickets. Customer Relations finally issued a refund for each ticket $551.06 x 4= $2,204.24. They were supposed to pay me a full refund of $2,804.24 instead of $2,204.24.

I called American Airlines within 24hrs of purchase but they ignored me and never refunded me until I got on FB. However, I wasn't happy that American Airlines tried to get away my $600 on 4 tickets. Please help me to straight them out. American Airlines wasn't supposed to ignore and try to get away with my refund such a long time like that. If I counted, that full refund of $2,804.24 was supposed to be back in my credit card on 05/30/17, but it has never been back!!! I had to call and call them almost every day but they didn't care!!!

Please make American Airlines pay back to my credit card $2,804.24 instead of $2,204.24. American Airlines owes my credit card $600. American Airlines bragged on themselves about donation. $1M to Stand Up to Cancer. Why they did get away $600 to me and their donation will be meaningless to the world. I don't deserve to be lost any money!!! Thank you for reading my review and please do anything in your power to straight American Airlines out and get all full refund back in my credit card account and thank you again very much for your time and your help to Consumer Affairs and your staff.

In my previous 1st class flights, I was always given the split of champagne and if I needed another 1 I was provided that too. The stewardess on this flight acted like this was her own personal bottle of Dom Perignon and only parted with a thimbleful. The seats on the 1st leg of the flight were not very comfortable, particularly for first class, as they barely reclined. The 2nd flight had much better seats but terrible 1st class service.

Don't waste your time flying American Airlines. If you do, certainly don't waste your money on a first class ticket. I had another horrible experience a year ago on American Airlines. It was the full flight and I was seated at a window seat. A 500 pound man sat in the seat next to me and raised the armrest between us so I was crushed against the side of the plane for the entire hour and 15 minute ride. I asked the stewardess to move me and she said the flight was full and I was stuck there. When I complained to AA, I not accommodated it anyway. The 500 lb man was sweaty and his flesh was all-over me. I could do nothing about it other than suffer. They should have removed him from the flight or asked him to purchase 2 seats. It was disgusting.

I then get in the priority line and they refuse to call on me for 25 minutes and cycle through the entire line. New people show up and they start attending to them. I have to go up and talk with someone and they say I have to wait my turn (I have been waiting 25 minutes) and they have called 15 people ahead of me. I then keep insisting and now I have finally begun cussing because it is the only thing they understand. They finally finish re-booking my flight. I end up at the airport more than 6 hours and have to go back for a third day in a row.

They left me a number to call to inform them of where to send it. I tried many, many times... no answer! When I did get through, it just put me through automated-call-Hades. We filled out a "lost bag" file before we left the Jacksonville Airport (even though, remember, the bag was not actually "lost") and went home. It has now been just shy of 5 days. We have been given the run-around. No one seems to be looking for this bag! None of the folks we have talked to seem to be able to talk to one another!

At one point, someone in Jacksonville CLOSED the file, saying our bag had been "delivered", when it hadn't, so due to that, we missed a day of having a file out there! My husband actually finally was able to speak, by phone, to someone in Charlotte Lost Baggage... This person said "Well, there are 5 lost blue bags, but none of them sound like yours" while looking at a computer screen with no qualifying descriptors, other than blue and maybe size!!! This bag is very large, hard-sided, a distinctive blue color AND we gave detailed descriptions of the contents.

No one seems able to ACTUALLY GO LOOK AT THOSE 5 BLUE BAGS!! And, at least as of Saturday, ONE of those blue bags most likely has my name and identification ON IT! No one is trying very hard to look for it and it makes us crazy to think that, as of Saturday afternoon, May 20, 5 days ago, someone in Lost Baggage was looking at my bag and getting a phone number off it! It wasn't LOST until THEY LOST IT! Terrible, inept system.

I work for a major corporation so I want everyone to know that the reason for these challenges is not due to them being a Corporation, it's due to the lack of appreciation that they have for their customers, both frequent and infrequent. If the company that I worked for imposed this many issues to their customer base, I'm pretty sure that we would be out of business. As I am writing this post, we were just told to deplane, again... #deltahereicome #americanairlinesnotanaadvantage

Instead of booking us on a flight at a neighboring airport which was would be Charleston to make our flight. They decided to bus us to Florence, SC for a later flight. The associates informed us that Charleston was booked, which we later found out in Florence not to be true. They just did not want to pay for the transportation to Charleston.

Once arriving in Charlotte, wheelchair service was not provided to get off of the plane. I asked the American Airlines Associate for wheelchair service for my mother and she informed me that, "everyone needs a wheelchair!" with attitude and walked off from the service counter. Another representative walked up and I asked her for the same services for my mother. She informed me that it would be a 30 minute wait. At this time we were already waiting there for 25 minutes in Concourse B trying to get to Concourse E. I finally asked if I could just take a wheelchair and push her myself. Being that there were six people with the yellowish green vest on holding up the wall and refusing to provide service for her. The lady gave me a cart, turned around and started laughing. By this time we missed our flight to Dulles.

At the customer service desk, six American Airlines Representatives sat behind the desk. Two on their personal phones and the other three could care less about assisting the public. We requested to speak with the Manager on duty for the actions that took place at the airport and the missed flights. By this time we were into the second hour of disrespectful service by this Airlines. The manager took about 15 minutes to come out of her back office when sent for her. Then she had the audacity to inform us we could have taken an earlier flight and there was nothing she could do. We informed her that we waited on wheelchair service and was refused and stood her at the desk waiting to be assisted, which if done in a timely manner we could have made all of those flights. Basically NOTHING was handled decently.

American Airlines gave us the run around all that day from Myrtle Beach to Charlotte. Employees were rude and honestly did not want to assist the public with questions or service. For those in leadership positions are not trained adequately or refuse to assist unless they are threatened to speak with someone in higher authority over them. Something needs to be done with this Airlines' accountability when providing public service.

My husband and I had a reservation with the resort and thankfully they were considerate enough to make adjustments considering we were late. I did not want to waste any more of my honeymoon so I left it alone and waited till we were home. I then called Sunday May 21, 2017 to speak with someone regarding my issue but I was told I would have to write their consumer complaint department. So I wasted another 25 minutes out of my day waiting for them to come on the line just to tell me I had to write in. I then took more time to write and express my disappointment. Ronan ** was the representative who reached out to me. I was able to speak with him and go over the situation but he seemed very insincere about everything. He apologized and stated because I arrived just under the 4 hours he couldn't help me with any type of compensation.

I feel cheated not only because I woke up at 4 a.m to be at my honeymoon destination early just to get there later than expected. I expressed how unhappy I was but he just kept apologizing and saying if he could do anything he would. I then asked politely if I could speak with someone else but he insisted he couldn't transfer me. I feel like nobody cared about my concern or tried to go out of their way to assist me. I was basically told he was the only person I could talk to and there was nothing I could do.

What type of corporation treats paying customers as if they were a waste of time. That's how I felt speaking to American Airlines. I felt he wanted me off the phone and didn't try to compensate in any way. I will never work with American Airlines. I always fly Southwest but was unable to this time because they don't fly to Antigua. Talk about a huge mistake! Southwest values their paying customers regardless of priority or not. I paid more for my flights and still got horrible service. Never again! I will make sure to tell everyone and anyone how American Airlines treats their customers.

This despite my dog being able to move around comfortably, turn around, dig at the cushions to make herself comfortable as dogs tend to do while zipped up inside the carrier and my having flown with her in the same carrier over 30 times, including on American Airlines and having never had this complaint or any concerns like this before. I had to completely miss my planned trip to spend a long weekend with my family and attend a close friend's wedding. The attitudes of these employees and their treatment of me and my situation was incredibly insensitive and traumatic, bringing me to tears, not that they cared or even offered me a tissue.

I tried to check in with a different agent at a different terminal later which is where I found out one of the agents, Loria or Jocelyn, had canceled my flight without my having given them permission. Not that they asked, but I live in Philadelphia and perhaps could have asked someone to pick my dog up from the airport and continue on my trip as I got to the airport 3 hours early. They also wasted a lot of my time by refusing to give me the name of the initial attendant I was working with for over 20 minutes because she was on break at the time, supposedly, when I could have been looking into how to get around this horribly and completely unnecessary situation.

When I was at security I was told that the baby was never added and I could not get in unless the baby was on the ticket. I had to go to the counter and had to add it. FYI I had called in on May 12th after I did a web check-in to find out why my baby was not on the ticket. The gate attendant at the Boston airport was very rude to me and my family and he did not even consider the fact that we were traveling with a baby. While filing claims at the baggage I was told I would get all my luggage within 24 hours. I don't have it yet past 24 hours. Misinforming customers is a norm to you. This has caused lot of confusion at the airport and I am still missing my bags. There has been no compensation from you. I will not travel American Airlines anymore.

As soon as we go to the gate at 6:39 p.m., the gate was already closed and no American representative was available at the gate, forcing us to go to the rebooking counter. We got to the counter and the lady was trying us to get us another flight to Anchorage, but no other flights flying domestically were available for Anchorage. The only option remaining was to fly through Portland and then Vancouver and then to Anchorage. At this point it was not clear if I needed a transit visa in Canada and therefore the only option I had was to go back to Memphis and my mom who had a Canadian visa had to proceed by herself to Anchorage as she had a conference to attend on Saturday. During this process, I got two texts that stated that my flight was delayed by 10 min. at DFW and was further extended to 7:20 p.m.

I was then given a boarding pass to come back to Memphis and my mother (senior citizen) was forced to stay overnight at Portland, for which the American Airlines agent refused to pay for the stay and she was made to travel for a total duration of 24 hours. This experience caused us unnecessary stress and anxiety as well as ruined my vacation with my mom for Mother's Day. Therefore the entire trip went in vain. I have never had the experience where I have had to pay for someone else's mistake. The company needs to devise a policy on prioritizing customers with connecting flights and have to immediately improve their time calculation for allowing passengers to walk across the airport as large as DFW.

So I went online on April 22, 2017 and logged into the reservations, and attempted to accomplish my task. After looking at the seats they had available to get we decided to upgrade the adults seats so we could sit together (and pay the $133.27 fee online for said upgrade as listed on the site) for one of the long legs of the flight. I went thru the online and not once did it give any indication or warning that my reservations were not eligible for this request. Once I had entered my payment info, it processed, and then brought me back to the original page to view seating with a message stating there was an error in THEIR system and to try again, so I did so. Again after the payment process same error, so I decided to call.

The first agent I got was giving me a few different reasons why it wouldn't go through and ended up sending me to the IT department. Which their agent suggest I try using a different browser, which upon THEIR suggestion I did so again, with the same result (of course the IT agent didn't want to wait on hold while I made the attempt and released the call after the suggestion). So again I call in, and this agent was tell me other reasons why this wasn't going thru (ones different from the first agent). And while she wasn't really able to tell me why I couldn't do it online, she offered to do it for me with an additional $50/person/seat charge above the online charge to do the upgrade itself. Once I questioned why she could do it if I paid basically $100 more than I should have to, she said she wasn't sure why, just the way it is, but that I should be able to process it online and to try again, which I did, to the same outcome.

They suggested something may be wrong with the site and to try again later and if I didn't want to pay them the extra $100 then she couldn't do anything (again couldn't tell me why she couldn't) and released the call. So I try calling back in again, this agent was slightly more helpful, but only slightly. This agent finally told me at least they would have to charge an extra $100 because it was booked by an agent/cruise line and not by myself. This made no sense to me, so I asked why that is since it's all in their system, and they could do it if I wanted to pay $100 more than I should. She was honest at least and said she didn't know just the way it is, though she never offered to get me to someone who could explain it.

Unsatisified with this whole process I attempted to lodge a complaint with AA thru their site. I promptly received an auto reply so I know they both got the complaint and the correct email. The next day on April 23 I received a form email from a Pedro **, AA cust relations, stating he got the complaint, will research and get back to me SHORTLY. So I waited with no further response till May 1, when I sent a reply back to his message stating I have not heard back yet and it has been what I consider a reasonable period of time for replying back shortly (and again received an auto-reply confirming the receipt of email). Still never heard back so I sent another complaint thru the AA site again on 5/4.

Also while waiting on Mr. ** to respond I discovered that AA decided to put a hold on over $600 in my account for the attempts to get my seat issue taken care of. I ended up having to dispute those funds since I had payments to clear and wasn't expecting over $500 of additional charges to be taken from my account. At this point I trust nothing that is not recorded from AA so on my complaint sent on 5/4 I specifically requested email contact only.

On 5/8/17 I received a call at approx. 10:40 AM CST, the agent left a message only identifying he was calling about a message I had sent to AA and would call back in 30 to 40 minutes, and he got voicemail again he would leave further detail. I waited, no call till 2:40 PM CST (4 hours later not 30 to 40 minutes). I was speaking to a John, supposedly from corporate in Dallas. At which point he states he's in customer service but that only deals with after flight issues, but he wanted to see what he could do.

Now understand everything I have stated above has been in at least 1 if not more of my communications with AA. So I started to go thru the list, and all he could do was make excuses, there was no effort at all on his part to resolve the problems. When asked about the initial issues with seat he confirmed that since it was booked thru a cruise they can't do anything (unless they charge the extra funds), when asked why the site doesn't tell you that no response, when asked why it took my payment info and holds on my account for a process he just stated couldn't be done, he said it was a standard practice. A standard practice to make funds unavailable to me for something you admit could not have been done???

When asked why no agent could give me an answer to what was happened, no response. When asked why Mr. ** never responded back he stated it can take up to 4 weeks for complaint responses. When asked if that should like back to you shortly, no response. I finally asked John, so there is actually nothing you can do about this right, he stated I was correct since it wasn't his department. So then I asked why he even called and wasted my time. He had no real answer except to say since I sent in a complaint he had to respond. I asked "will I ever hear from Mr. ** now that you've called me", and he confirmed Mr. ** would be contacting me still. So here I wait 3 weeks after this all started on my shortly reply from Mr. **. I would strongly suggest to anyone who uses travel agent, sites other than AA, cruise lines to book flight, steer as far away from AA as you can.

I don't normally flight first class. It was a special treat and this girl made it miserable. She dropped a tray of silverware and glasses and my husband jumped out of his seat to help her and she yelled at him "Sit down. I've got this." Could have said "Thanks but I'm fine. I really appreciate it" or something like that. No emails back from the customer service people at AA. Probably too many complaints to handle. I'll stick with United Airlines. They are classier.

We called the airport and was told to take a cab, at our expense, and return to the airport. Since my sister is disabled, we decided to go to another hotel. We asked if they would transfer our room there, we were told a definite "No". So we paid $140.00 for a room for the night. When we got to the airport the next morning at 4 AM, everything was fine and we took off on time. We got to Charlotte and we're told there would be a short delay. The flight was canceled twice and we finally left Charlotte at 8 PM.

When we got to JC, my nightgown was hanging out of my luggage. My luggage was destroyed. It would not hold together. When I complained to AA, I was told since I left the airport, tough luck. When we complained to customer service about the treatment we had received, we were told they would give us a credit of $200 toward another flight on one of their planes. Like they thought we would fly with them again. I even complained to the president of the airlines, but he did not even honor me with a reply. They are a very sorry airline and I will never fly with them again.

I explained that I'm a teacher, and that I had to go straight to the school - as I had promised my School Director - as soon as the flight landed. While I was explaining my situation 10 people including my boyfriend Joseph **, continued to board the flight with carry on luggage, and they were not stopped. Our luggage was lost for 3 days. Our plane arrived at the airport at 8am, and instead of me just driving 3 hours to my school as planned to be at work before 11am, I had to stay at the airport going back and forth between agents, being told many different version of how to solve the problem. No agent wanted to have any responsibility, so I stayed in the airport with my daughter until 2pm. (That is 6 hours of absurd bad service, ridiculously slow, and inefficient service, in trying to locate the lost bags.)

We were told many times to have someone pick us up, I don't have family in Corvallis, or anywhere in the US to come pick us up, driving 3 hours, and 3 hours back. Also my car was going to be kept in the park and fly, since I did not have the car or the house keys, so even if we had decided to take a shuttle to Corvallis, then I would have had to take another shuttle on the weekend to get my car. We had to wait in a hotel close to the airport and pay for it - since we live 3 hours south of the Airport, and my car was in Park and Fly (the keys to the car were in my carry on lost backpack). I had to pay for a Super 8 hotel for 2 nights at $98 a night, total: $196.- (have receipts). Also had to pay the Park and Fly for 2 days $24.- (have receipt).

The bags were lost TWICE, causing me and my daughter to have to go back and forth between the hotel and the airport by taking the hotel shuttle 4 times during those 2 days to check since no-one was calling me back, but I was told that the bags were found in Texas to then be lost again for a day and a half. I want to let everyone know to be careful not to fly American or Alaska, and to be advised of their shameful service.

How difficult is to listen to a teacher who is explaining: I CAN'T MISS A DAY OF WORK. I WORK IN A SCHOOL TEACHING KINDERGARTEN. CAN'T MISS A DAY. No, instead a bunch of tourists visiting Portland were let in with their carry on and let me stranded 2 hours from home (3 hours by shuttle) and losing $480.- of salary, plus the problem with my director, plus the hotel, plus the $16.- of coffee, and food at airport, plus the park and fly, plus the food, and underwear, and clothes I bought for us to be able to change. Bad. Bad. Bad Service!

While rebooking, I asked for a supervisor to meet us. The person rebooking I said she was the supervisor. However she never asked for my side of the story. Neither did the captain. With my unhappiness I didn't ask for her supervisor. She stated there was no one higher at the airport. Finally to make matters worse they booked us in coach. My poor mother who was in excruciating back pain Sitting in those cramped coach seats for five hours was miserable. Ultimately American called me to tell me that the difference in ticket prices for business class going to coach was only a difference of $59.96.

All this time people were trying not to fall on us. We could tell that if we said anything further we would not have been allowed to continue on our flight. This was such a rude and hurtful experience and we would have been so grateful for any assistance from them. We just looked back to see some of our gifts to family just thrown on the floor. This was our first and last time we fly American.

They did not offer anything for the inconvenience of paying extra for a flight we got bumped for or for having to pay to get a hotel in Miami. This is a our honeymoon and the lack of customer service or any kind of caring whatsoever is appalling!!! To top it off reservations told me to contact customer service... But of course there is no number so you have to email. I had to email twice, both times asking them to call me, and I finally get a generic email not even addressing my concerns! It is a sad a company has such a high disregard for its customers.

being taken out of it so I'ma sue American Airlines and get all the money I can out of them. ** this airline. They're worse than Untied Airlines so you guys better send me my money that your ** people stole from me.

Yesterday I was flying back from a short visit to Newport News, VA. The flight was connecting at Philadelphia and then on to PHX. The plane taking us from Newport News, (a 30 minute flight) to Philadelphia was delaying an hour coming in due to "maintenance" issues. This did not bother me since there was a 2 hour window between when I was due to arrive and when my connection was taking off. But then we board the plane and sit on the tarmac for an hour because there was too much air traffic in Philadelphia. Air traffic I can handle but if the plane was actually on time then I would not have missed my connection which was a direct flight and in First Class getting me in PHX by 8pm, to needing to get on a different flight that had another connection in Dallas, not first class and didn't get me into PHX until 11pm.

I am not sure if I am being unreasonable or what but plane maintenance should be the most important thing. If it was not until the pilot finds out something is not working we would all probably be dead. American has 70% of the market now and they need to take more accountability for the maintenance of their fleet and not at the customer's expense. Secondly, if you are being moved to a replacement flight when you already have a first class seat, you should actually go to the top of the list, (above executive platinum upgrades) to at least compensate you for your inconvenience. I missed a meal opportunity thinking that I was getting my First Class meal only to have to rely on a cold chicken wrap.

I am a Gold Member with American Airlines but am seriously considering jumping ship. I have written letters of complaint to American and all they do is send back a form letter response. I think they have just gotten too big for their own good. I have been a loyal customer for many years and only now am I experiencing such poor customer service. My advice, NEVER book a flight with connections or you will probably regret it. Worse thing is I already have a trip booked in September, with connections that I cannot cancel...

Everything I asked him, he gave me a very bad attitude. He told me whether pay $218 (if there is a seat), go tomorrow, but not sure if there will be a seat or call ticket relation (or client relation) to exchange a ticket. I called, no solution, said my old ticket worth 0, so may as well buy a new one, and she told me there is no complaint number. Only way thing they have is to fill a form on their website. I try not make a fuss with them, but they have no moral standard.

Upon arrival they informed me I did need a health certificate and wouldn't let me fly. They said contact customer relations and they were sure they would issue me a refund. I even purchased insurance. Customer relations refused to issue me any refund and said they wouldn't do anything about it even though this was all notated on my account. For the purpose of both not having anyone else go through this as well as in support for a good cause please never fly American Airlines. Their one star reviews across the board also speaks volumes for itself.

It was 3am, I am a female traveling alone and I am in jean shorts. American Airlines said the bank informed them that the tickets were fraudulent and an unauthorized purchase. I use a small local bank and know this is not true. American Airlines ran my card after I boarded my first flight and saw that my card was cancelled due to fraud. The issue was not handled appropriately or in a timely manner. I was forced to miss my flight, leave the airport and purchase $1,300 ticket home, including the flight I already took, and $170 in hotels. I was refunded my original $576 ticket.

After I made it home, American Airlines told me to dispute the charge with Visa. Visa told me that they would not refund my charges because I used the service. I go back to American and they say they reviewed my case, apologize, but they will not do anything. Should I just be grateful I made it home? $2,000 is a big hit, not to mention the anxiety it caused. I expected a refund and compensation for the inconvenience/anxiety. I understand there are measure to detect criminal activity, but this one was a mistake and handled improperly. I will never fly AA again.

Next I asked them who will pay me for tolls and who will pay me recompense for ticket. Difference answer was, "You accept ticket. You should be happy." I would be in Newark 530 pm not in LaGuardia New York after 3 stops!!! Very poor customer service. I receive luggage next day was dirty like someone dragged on the mud. DON'T USE AMERICAN AIRLINES. AVOID THEM I HOPE SO THEY GO OUT OF THE BUSINESS. If I would be option negative star -10 less problems. No American Airlines. They shouldn't use American in their name. That is disrespectful for Our Nation.