Palmetto Solar Reviews

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About Palmetto Solar

Palmetto Solar helps customers access green energy with its end-to-end solar services and national fulfillment network. The company claims commitment to environmentally conscious practices that help reduce climate change and has helped people across the U.S. switch to solar.

Pros
  • Free consultation
  • System monitoring and maintenance included or available
  • In-house project management
Cons
  • Pricing info isn’t available online
  • Only available in 27 states

Palmetto Solar Reviews

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    How do I know I can trust these reviews about Palmetto Solar?
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    Page 2 Reviews 10 - 40
    Billing

    Reviewed Aug. 20, 2025

    Palmetto has left me with a $700 electric bill, and It doesn't provide enough energy. I have not changed anything regarding our consumption, however our bill is now double what it used to be. I will never use solar again.

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    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed July 23, 2025

    Palmetto Solar is not reliable!!!! I have had four (4) different teams of techs to my house to fix a problem with my system not working. This is the problem the main cable from the meter into my house got shorted out!!! I was without solar power from June11, 2025 till June23, 2025 and then out on June 28 it went again with another electrical short on June 28, 2025 till July 10, 2025!!!! Now they say I have to wait till April 2026 for an evaluation to get any kind of compensation!!!! I would not advise anyone to use this company.

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    Customer ServiceTechSales & MarketingOnline & AppMaintenanceStaffBilling

    Reviewed July 1, 2025

    I can't believe you're doing the same thing you did to Gordon from Los Angeles, CA. My husband died also after signing us into this fraudulent contract for Solar. He had Brain problems before this Contract was signed and passed away before it was finished... I am his wife and don't know enough about this product. I was in grievance and didn't have the APP that was supposed to be put on my phone by the Sales person who didn't bother doing that. So I didn't know whether it was working or NOT!!! By the time I started receiving high Electric Bills, I called your Company and was told I would have to PAY $750 for your Technician to fix the problem... I am EXTREMELY overwhelmed with the action of this Company... I want it removed!!!!

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    Sales & MarketingSavingsStaffBillingProduction

    Reviewed June 25, 2025

    No mention was made in their sales presentation that the program consisted of a lease obligation. This should have been disclosed at the sales presentation especially when I read there was only a 10 day window of refusal if unsatisfied with system. There is no way to gauge system performance in a 10 day window especially when my electric bill is issued every 30 days after the solar system is installed. This should be brought before Florida legal authorities as a deliberate act of deception. My goal was to help our environment by participating in clean energy production. Another senior citizen scammed.

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    Contract & TermsTechPriceMaintenanceSavingsStaffEquipmentPermits & Inspections

    Reviewed June 17, 2025

    Shady practices. Considered working with this group to get leased solar panels. Signed the agreement, but had voiced concerns about the condition of our roof and whether they would be good to install. They bypassed their own roof inspection to RUSH the job through. The installers wouldn't install because they were convinced the roof wasn't in good enough shape.

    The quote to fix the roof was 12k from a separate vendor and wasn't worth the solar savings. Their project manager, in an attempt to "save" the project tried to layer in the roof repair costs into the lease amount, which increased the liability and sent a new agreement. When I declined, he threatened me with up to $10,000 in cancellation fees for a project that literally hadn't even started. Fortunately, I have experience with reviewing contracts.

    This was such an obvious scare tactic. I was easily able to cancel the project through their normal routes without consequence, but any kind of scum project manager that would threaten that needs to be fired. I cannot imagine an older couple on a fixed income seeing that and not being pressured/manipulated into a lease. I intend to file a complaint with the AG Consumer Protection Division and get this company investigated for this. Don't give your money to companies that employ these kinds of people and tactics.

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    Customer ServiceTechBillingEquipment

    Reviewed March 17, 2025

    The Palmetto Solar company takes your money and you never hear from them again. No customer follow-up when your electric bill is double what they suggested for panels usage. My advice find another provider.

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    Sales & MarketingPriceMaintenanceStaffBillingEase of UseResolutionHonesty & TransparencyEquipment

    Reviewed March 11, 2025

    We got solar from this company (the installer was Lunex Power). Terrible experience. The sales reps miscalculated our average monthly usage by HALF, which meant we were paying our regular electric bill PLUS the monthly solar panel bill. We also had numerous issues with the polarity, so techs had to come out multiple times to fix the issue. Within the first month of having the panels, we identified these issues and finally got fed up and decided we had to cancel. Despite all the mistakes they made from the beginning, they want us to pay even more money to cancel. We wouldn’t have ever agreed to the panels had we not been lied to about how much money we would lose.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceFollow-Through

    Reviewed Jan. 29, 2025

    9/25/24 received email that our solar was not working. It was finally resolved 12/2/25. Phone is never answered, always have to leave a voice mail which goes unanswered. Email seems to be the way they like to work but they are not consistent and have very poor follow through. We were told they would have to outsource the service call and we would have to pay $360. When the service guy came two months later, he was in a Palmetto van, replaced a fuse and was gone in 15 minutes. Trust is gone. I wouldn't recommend Palmetto to anyone.

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    CoverageSales & MarketingPricePunctuality & SpeedMaintenanceEase of UseRatesEquipment

    Reviewed Sept. 27, 2024

    Palmetto Solar installed my system in Virginia Beach during November 2021. This last summer I started getting information that my system was not producing or communicating with 8 of the 16 panels. I contacted Palmetto in July to get the problem fixed. First thing they told me was that if squirrel chewed up my lines they would charge me a thousand dollars to send a team to make repairs. On Sept 12, yet two months later they finally send a tech to inspect and he confirmed squirrels has set up a nest under one of my panels and chewed up the cables. Now at no time during the sales pitch or installation process did anyone say anything about squirrels chewing up cables. It was the farthest thing from my mind.

    When this problem surfaced I checked the Palmetto website and all of a sudden there is an ad for extra warranty coverage to include fixing damage and installing "critter guards". So after months of exasperation and frustration about half my system not working and Palmetto not able to fix their product, I have hired a local firm to make the repairs at a considerably cheaper price and it will be done in a week. Do not buy from Palmetto Solar unless you live close by to their offices because they do not service out of town.

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    StaffBatteryEquipmentNet MeteringTax Credits & Incentives

    Reviewed May 16, 2023

    Julius ** was the solar consultant that we spoke with and he was amazing. We had spoken to other solar companies/consultants prior and we really found Julius to be wonderful. He is not sales-y at all, he is very knowledgeable in all aspects of solar, credits, tax benefits, roof fixes, net metering, panels and battery. We trust him completely. He has integrity and charming at the same time. Palmetto Solar is very lucky to have him.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsSavingsStaffBillingHonesty & TransparencyEquipment

    Reviewed March 30, 2023

    I am completely dissatisfied with these Solar panels. The amount I could "save" was an exaggeration to say the least, between my electric bill now, and my Solar panel payment, I am losing $80 a month. I have been trying to contact some decision-makers at Palmetto to get these Solar Panels off my roof for a while now. I am met with a customer service rep, who says "They will call you later" and never do. I simply want my money back and these things off my house. When talking to one rep, they let it slip that I shouldn't have even been give a savings quote, since we hadn't lived in our house a year, so the salesmen will say and do anything to get your money. I was lied to, and have been given the run around. Do not give these people your business!

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    Sales & MarketingPriceStaffHonesty & Transparency

    Reviewed March 20, 2023

    They're honest and informative. The quote was almost 3k less than the other two we received. So we went with Palmetto. The whole process went smooth up to installation. PALMETTO SOLAR assigned us the salesperson and the project manager assigned to us answered all our questions throughout the whole process.

    I recommend Palmetto Solar.

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    Palmetto Solar Company Information

    Company Name:
    Palmetto Solar
    Company Type:
    Private
    Year Founded:
    2010
    Address:
    997 Morrison Dr Ste 200
    City:
    Charleston
    State/Province:
    SC
    Postal Code:
    29403
    Country:
    United States
    Website:
    palmetto.com