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United Prime Van Lines Reviews

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About United Prime Van Lines

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United Prime Van Lines is a Florida-based moving carrier with years of experience. The company performs local and long-distance moves for both residential and commercial customers. It also offers several convenient extras, such as packing services, temporary storage and moving protection. Free quotes are available online, or you can call the company directly for more information.

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Pros
  • Local and long-distance moving options
  • Storage solutions available
  • Free quotes
Cons
  • Few details available online

About United Prime Van Lines

United Prime Van Lines is a Florida-based moving company that offers local and long-distance moves. The company serves both residential and commercial customers. United Prime Van Lines claims to have years of experience in moving and utilizes highly trained professionals. The company boasts a wide range of moving services.

United Prime Van Lines types of moves

United Prime Van Lines offers both local and long-distance moving services. Although the company is based in Florida, United Prime Van Lines will move you across the city or across the country.

United Prime Van Lines also covers both residential and commercial moves. The company will handle apartments, homes and offices — essentially any building that needs moving is fair game. United Prime Van Lines will provide tips and coaching on how to organize your move, whether it’s residential or commercial.

United Prime Van Lines additional services

In addition to moving transport, United Prime Van Lines offers several additional services to make your move easier and less stressful. These include packing, storage solutions and moving protection.

  • Packing services: United Prime Van Lines will pack and crate your belongings as needed. The company will also unpack and reassemble items once they’ve arrived at their destination.
  • Storage solutions: If you need to store your belongings during your move, United Prime Van Lines can help set you up with solutions. They sometimes have special offers, as well.
  • Moving protection: United Prime Van Lines offers moving protection called the Value Protection Plan. This covers repair or replacement of items up to the declared value.

United Prime Van Lines costs

Costs for moving with United Prime Van Lines (and most other moving companies) vary depending on a number of factors. The size of the home or office is one of the major considerations, as this determines how much truck space and on-site labor is needed. The distance of the move also factors into cost: a longer distance will generally cost more.

Other potential costs include additional services that you take advantage of, such as packing, storage and insurance for your items. How far out you book your move may also impact cost.

United Prime Van Lines FAQ

Is United Prime Van Lines a broker or a carrier?

United Prime Van Lines is a certified moving carrier.

Where is United Prime Van Lines available?

United Prime Van Lines is based in Florida but will perform long-distance moves across the country.

Does United Prime Van Lines have moving insurance?

Yes, United Prime Van Lines offers a Value Protection Plan. The company will either repair damaged items or replace them up to a declared monetary value.

Does United Prime Van Lines do commercial moves?

Yes, United Prime Van Lines does commercial moves in addition to residential moves.

Is United Prime Van Lines legit?

Yes, United Prime Van Lines is a legitimate local and long-distance moving carrier. The company is certified with the Moving Authority Association and Verified Movers.

Still have questions?

United Prime Van Lines Reviews

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaff

    Reviewed Sept. 16, 2026

    I've moved enough times to know that a good crew matters more than anything else. This was a fairly large move from Knoxville to Miami, and fortunately there were no major headaches. We had close to 65 boxes, a king bedroom set, leather sofa, dining table, two TVs, and quite a bit of equipment from my garage. The difficult item was an old solid wood workbench that weighs a ton. Anton and his crew took their time with it and protected the floors before moving it out.

    I contacted several long-distance moving companies before choosing UPVL. Their estimate was detailed, communication was straightforward, and I knew what to expect at each stage. Delivery in Miami went smoothly overall. There was a short wait for access to the loading area, but once the truck was in, the guys worked efficiently. I checked the furniture as it came inside, and everything was in good condition. Anton and his crew were professional, careful and easy to deal with. That's really all I ask for from a moving company.

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    Customer ServicePriceMoversQuote AccuracyDamagePackingBilling

    Reviewed Aug. 11, 2026

    Twenty two years in the same house and it was finally time to downsize to a smaller place across town. I wasn't looking forward to it, but United Prime Van Lines made the day far easier than I expected. I called a few companies and theirs was the only quote that came with clear answers instead of a vague ballpark, so I went with them. Yuri and Alex arrived right on time and got to work without any fuss. I've got a lot of furniture and a fair amount of fragile things I've held onto over the years, and both men handled everything carefully and patiently. Nothing was rushed.

    They wrapped the furniture properly, were mindful of the walls and floors at the new place, and put things where I asked rather than leaving boxes piled by the door. Not a single item was damaged. The final bill was exactly what they quoted me, no surprises. If you're an older fellow like me searching movers near me in LA and want a local moving co that treats you and your belongings with respect, these are the ones to call. Much appreciated, gentlemen.

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      Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingBilling

      Reviewed Aug. 11, 2026

      As a physician I don't have time to babysit a cross country move, and that was exactly my concern going into this one. New job at a Miami hospital, tight start date, and my entire life still sitting in a San Francisco apartment. United Prime Van Lines took that whole problem off my plate. The quote was clear over the phone, no back and forth, no pressure to upsell.

      Diego and Max were the crew. I actually got pulled away on a call during packing and didn't worry for a second, they just kept working and handled everything properly. One bedroom, a lot of books, and some medical reference material I really didn't want damaged, all of it wrapped and secured well. They kept me posted the whole drive out, which mattered a lot given how little attention I had to spare. Truck hit Miami on time and every single item was in perfect condition. Nothing damaged, nothing missing. Bill matched the quote exactly. If your schedule is brutal and you need a long-distance moving company that just handles it, these are the ones. Highly recommend.

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      TechPriceMoversQuote AccuracyPunctuality & SpeedDamagePackingBillingTransparencyTimelinessDamage Prevention

      Reviewed Aug. 10, 2026

      Made the move from Chicago down to Miami this past summer, and United Prime Van Lines handled it start to finish without a hitch. After years of cold winters, my wife and I were more than ready for the change, and the only thing standing between us and Florida was getting a full house across the country. I took the vetting seriously, got quotes from several companies, asked the hard questions upfront. UPVL was the most straightforward of the bunch. Clear contract, clear timeline, no fine print games.

      Yuri and Anton ran the crew and both clearly knew what they were doing. We had a lot of furniture, my wife's piano, and plenty of fragile pieces that needed attention. Everything was wrapped, padded and loaded properly. They kept us updated the entire drive down, which made the wait a lot easier. The truck arrived in Miami right on schedule, and every item came off in perfect condition. Nothing damaged, nothing missing. Final bill matched the quote to the dollar. If you're looking for a long-distance moving company you can actually trust with a big move, these are the guys. Highest recommendation.

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      Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamageStaffBillingRatesTransparency

      Reviewed July 20, 2026

      Hired United Prime Van Lines for my move from Orlando to Tampa and these guys did not disappoint. I've used two other moving companies in Florida before and both times something went wrong — once a damaged dresser, once a bill that was $400 over the quote. So I came into this with my guard up and a lot of questions. The person I spoke with on the phone answered everything without making me feel like I was being difficult. Pricing was transparent, timeline was clear, no "we'll figure it out on the day" type answers.

      Yuri and Max showed up and got straight into it. No standing around, no slow start. My apartment was fully loaded faster than I've ever seen. They were careful with my bedroom furniture, careful with my kitchen stuff, careful with the floors in my new place which I specifically asked about because they're brand new hardwood. Everything made it without a single issue. Yuri even helped me rearrange my living room twice because I couldn't make up my mind and didn't complain once. 😄 Final bill was exactly what I was quoted. Didn't even have to double check it. If you're moving within Florida and want it done right — these are your people. Already told three friends about them. 10/10.

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      Customer ServiceMoversQuote AccuracyPackingStaffHonesty & Transparency

      Reviewed Sept. 14, 2026

      I really thought I was being organized until moving day arrived and I was still taping boxes while the crew was pulling up. 😅 I moved from Las Vegas to Los Angeles with about 37 boxes, a queen bed, couch, vanity, TV, several plants and a huge floor mirror that I was convinced would never make it in one piece. Alex and his crew were super patient and wrapped the mirror and vanity separately before loading everything.

      I had searched for movers near me and compared a few interstate moving companies before booking UPVL. Their estimate was easy to understand and communication was consistent from pickup through delivery. The only annoying part was parking at my new building in LA. It took a little longer than expected to get everything inside, but the crew handled it without making the situation stressful. Everything arrived safely, even the mirror and my plants. 🌿 Honestly, that felt like a small miracle. Really smooth experience with Alex and the team.

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      Customer ServiceMoversDamagePackingStaffHonesty & Transparency

      Reviewed Sept. 3, 2026

      The only thing I cared about was getting my grandmother's little glass cabinet to Florida safely. Everything else was replaceable, that wasn't. So yes, I was probably the annoying customer checking on it 20 times 😅. We moved from Nashville to St. Petersburg with around 44 boxes, bedroom furniture, a sectional, dining chairs, plants and what felt like my entire life packed into random containers. Anton was incredibly patient with me. He and the crew wrapped the cabinet like it was their own and were careful with all the boxes I'd marked fragile. I had looked at several moving company long-distance options beforehand because this was my first move to another state. Communication was good, they arrived when expected, and there were no surprise fees added at delivery. The cabinet arrived PERFECT, plants survived too 🌿. Honestly such a relief. Thank you Anton and everyone who helped make this move so much easier.

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      PriceMoversQuote AccuracyDamagePackingStaffRatesProfessionalism

      Reviewed Sept. 1, 2026

      Packing up my life in Miami after almost ten years there was more emotional than I expected. By moving day I had 51 boxes, a full bedroom set, two TVs, several large plants and a glass dining table that I was genuinely nervous about sending across state lines. Yuri and his crew made the practical side of the move surprisingly manageable. They arrived on time, explained how they were going to protect the larger pieces and were very careful with the glass table and artwork. Everything arrived in Raleigh in good condition. I had researched several long-distance moving companies beforehand because price changes at delivery were a concern of mine. The estimate was clear and the final amount stayed consistent with what I had been quoted. Moving from Miami was a big change for me, so having one less thing to worry about meant a lot. Yuri and the team did a very solid job.

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      Customer ServiceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffHonesty & Transparency

      Reviewed Aug. 31, 2026

      PLEASE READ THIS BEFORE TRUSTING UNITED PRIME VAN LINES WITH YOUR BELONGINGS. I am writing this review because I want other people considering United Prime Van Lines to understand what has happened to me. I hired United Prime Van Lines to move my household belongings from Durango, Colorado, to Pittsburgh, Pennsylvania. My belongings were picked up on July 31, 2026. At the time of the move, I was given a delivery timeframe of approximately 4–7 days. I planned my move and my life around that information.

      Today is August 31, 2026 — 33 days after United Prime Van Lines took possession of my belongings — and I still do not have them. This delay has gone far beyond an inconvenience. I have been sleeping on the floor because I do not have my household belongings. I have also had to decline a job offer because I do not have the clothing I need to go to work. This company has had my belongings for 33 days, and their failure to deliver has now had a direct impact on my ability to work and establish my home.

      What makes this situation even more disturbing is that I placed an Apple AirTag/tracker inside one of my boxes. That tracker has given me an independent way to see where at least part of my shipment has actually been during this 33-day period. The location information from my tracker has repeatedly contradicted information I was given by United Prime Van Lines about where my belongings were. Most recently, I can see from the tracker that my belongings have apparently been sitting in storage in Illinois for the past three days.

      I have repeatedly contacted the company seeking basic information about my shipment. Instead of receiving a clear, reliable delivery date and accurate information about where my belongings are, I have been left trying to determine the truth myself. I should not have to use an Apple tracker hidden inside one of my own boxes to figure out where my household belongings are.

      I understand that long-distance moves can experience unexpected delays. What I do not consider acceptable is being without my belongings for 33 days, being unable to get a reliable delivery date, receiving information that has been contradicted by the location data from my own shipment, and suffering real personal and financial consequences as a result.

      These are my personal household belongings. I moved across the country and am trying to establish my home in Pittsburgh, while United Prime Van Lines has had possession of my property since July 31. I have been sleeping on the floor, without the majority of my belongings, and I had to turn down an employment opportunity because I don’t have appropriate clothing to wear. That is the reality of what this delay has meant for me.

      A moving company is entrusted with someone’s entire household. Customers should be able to expect honest communication, accurate information, reasonable delivery times, and accountability when something goes wrong. If you are considering United Prime Van Lines, I strongly recommend doing extensive research before giving this company possession of your belongings. Ask very specific questions about how your shipment will be transported, where it will be stored if it is not immediately delivered, who will have possession of it during transit, and what happens if the promised delivery timeframe is missed.

      I am posting this review so that potential customers can make an informed decision. United Prime Van Lines has had my belongings since July 31. It is now August 31 — 33 days later — and I still do not have them. My Apple tracker shows that at least part of my shipment has been in Illinois for the last three days, and its location history has repeatedly contradicted information I have been given about the location of my belongings. Meanwhile, I have been sleeping on the floor and have had to decline a job because I don’t have my clothing. This is not simply a delayed delivery. This has disrupted my ability to live normally and work

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      Customer ServiceSales & MarketingPriceMoversQuote AccuracyDamagePackingStaffRatesHonesty & Transparency

      Reviewed Aug. 31, 2026

      The moment my big gold mirror made it into my Miami apartment without a crack I knew we were good 😂 That thing survived Savannah to Miami better than I did. Alex and the crew moved my 1-bedroom apartment, around 35 boxes, couch, bed, TV, vanity and honestly an embarrassing number of clothes. They were patient, careful with everything marked fragile and somehow got my couch through a VERY tight hallway without touching the walls.

      I spent a few days comparing long-distance moving companies because moving scams were probably my biggest fear. Pickup was on time, communication stayed consistent, and the final price matched the quote. No awkward surprise charges at the end. Everything arrived safe and I could actually enjoy being in Miami instead of dealing with moving drama. Really happy with Alex and his team 🤍

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      PriceMoversQuote AccuracyPackingBillingTransparencyCommunication

      Reviewed Aug. 31, 2026

      Got the keys to my place in Orlando on Friday and had Yuri and the crew handling the move down from Charlotte. 37 boxes, couch, bed, TV, two bikes, computer desk and a ridiculous amount of kitchen stuff for a guy who barely cooks. What I liked was nobody made the process harder than it needed to be. Pickup was on time, they wrapped the furniture properly and kept me updated on the delivery. My desktop PC and TV were the two things I was worried about, both arrived fine. I'd already compared a few long-distance moving company quotes and their number seemed reasonable. Final bill matched what we'd discussed, no surprise extras. Overall just a smooth move. Yuri and the guys did good work and I'd hire them again.

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      PriceMoversQuote AccuracyPunctuality & SpeedPackingStaffHonesty & Transparency

      Reviewed Aug. 27, 2026

      By the time moving day came around, I was completely exhausted and just wanted my stuff to make it to California safely. I moved from Portland to Santa Monica with around 40 boxes, a sectional, two bookshelves, TV, plants and a vintage dresser that belonged to my grandmother. Yuri and his crew were really easy to work with. They were on time, didn't rush me during the walkthrough, and took extra care wrapping the dresser and a few framed pieces of art. The whole crew was friendly without being overly chatty, which I actually appreciated on such a long day. I'd compared several long-distance moving companies beforehand and was mostly worried about extra charges showing up later. Thankfully, the final amount stayed in line with the quote. Everything arrived safely, including the dresser, which was honestly the only thing I couldn't replace. Very relieved and happy with how the move turned out.

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      Reviewed Aug. 27, 2026

      I genuinely thought moving to LA was gonna be a disaster because I had SO much stuff for one person. 😭 Like 29 boxes, clothes everywhere, a TV, vanity, bed, desk and my entire computer setup. Anton and the guys were actually amazing. They showed up on time in Vegas and got everything loaded way faster than I expected. I was stressing over my monitor and big mirror the whole time, but both made it to LA perfectly fine lol. I found them while looking through movers near me, and their quote was one of the more reasonable ones. Best part, the price didn't randomly change at the end. Nothing missing, nothing broken, and I survived my first interstate move. 😂 10/10 for Anton and his crew.

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      Reviewed Aug. 26, 2026

      It one broken wine glass!! 😂 That was genuinely the first thing I checked after getting my boxes in San Diego. I moved from Boise with 33 boxes, a queen bed, couch, TV, several framed prints and way too much kitchen stuff. Diego and his crew were super easy to deal with. They arrived on time, wrapped my furniture really well and were especially careful with the boxes I marked fragile. I had called a few long-distance moving companies before choosing one, and the price here made sense without feeling suspiciously cheap. What they quoted me was what I paid, no weird extras at delivery. Everything made it safely to California and the whole experience was much less stressful than I expected. Thank you Diego and team! 🙌

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      PriceMoversQuote AccuracyPunctuality & SpeedDamagePackingRates

      Reviewed Aug. 26, 2026

      About a week into living in Orange County and I'm finally done opening boxes. The move down from Seattle was a big one, 48 boxes plus a sectional, standing desk, two bikes, TV and all my kitchen stuff. Alex and the other two guys did a good job from pickup through delivery. One thing I noticed was they actually paid attention to the labels on the boxes. Fragile stuff wasn't buried under heavy boxes, and my TV and desk were wrapped separately. Sounds basic, but I've had movers mess that up before. I compared a few long-distance moving company quotes beforehand. Their price was reasonable, pickup happened when scheduled and there were no surprise charges at the other end. Everything accounted for, no damage, no drama. That's a successful interstate move in my book.

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      PriceMoversQuote AccuracyPunctuality & SpeedDamagePackingHonesty & Transparency

      Reviewed Aug. 25, 2026

      Was expecting this move to be a complete headache, and somehow it wasn't lol. Went from LA to Austin with about 34 boxes, my couch, bed, 65" TV, PC setup, two guitars, and a bunch of random stuff from the garage. Yuri and the crew were ON TIME and moved fast. I was mainly worried about my computer and guitars, so they wrapped those separately and made sure everything was secure. Got to Texas with zero damage. I checked a bunch of movers near me before booking and some of the quotes were all over the place. These guys gave me a clear number, and that's basically what I ended up paying. No weird surprise fee when it was time to unload. Solid experience all around. Would use Yuri and the guys again for sure.

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      PriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePacking

      Reviewed Aug. 24, 2026

      I don't normally leave reviews for moving companies, but this job went smoothly enough to deserve one. We had a 3-bedroom home going from Salt Lake City to Santa Clarita, including roughly 65 boxes, two workbenches, a large TV and several pieces of fairly expensive furniture. Diego was the foreman and ran a good crew. They arrived when scheduled, did a quick walkthrough with me and got to work. I specifically asked them to be careful with a walnut cabinet and some framed artwork, and both arrived without any damage.

      Before booking, I compared four long-distance moving companies. The estimate was clear, and more importantly, the final amount was consistent with what I had been quoted. No last-minute fees or arguments at delivery. Nothing lost, nothing broken, and no unnecessary headaches. Diego and his crew did exactly what I hired them to do. I'd use them again.

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      Customer ServiceMoversPunctuality & SpeedDamageStaffHonesty & Transparency

      Reviewed Aug. 18, 2026

      Honestly, the best part was the crew. We had two movers plus a driver for our local move in LA, and Alexey and Max were both careful with everything but also fun to be around, which made a stressful day feel a lot easier. They worked fast without just throwing stuff around, kept a good attitude the whole time, and were easy to communicate with. I’ve dealt with movers before where everyone looks annoyed from the second they arrive, but these guys were the opposite. If you’re looking for movers near me in Los Angeles or a solid local moving company, I’d use them again.

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      Reviewed Aug. 11, 2026

      I recently moved to a smaller residence across Miami after more than twenty years in the same home. A move of this nature requires patience and care, and I selected United Prime Van Lines after comparing several options. Their estimate was clear, and their answers to my questions were direct. The two movers arrived on time and worked professionally throughout. I have accumulated a great deal over the years, including a number of fragile items of considerable sentimental value. Each piece was wrapped and handled properly. Nothing was rushed, and nothing was treated carelessly.

      They placed items where I requested rather than leaving everything at the entrance. Not a single item was damaged. The final charge matched the quoted price exactly, with no additional fees. I found the company reliable, honest, and respectful from start to finish. For anyone in need of a dependable local moving company, I recommend United Prime Van Lines without hesitation.

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      Reviewed Aug. 5, 2026

      I would strongly encourage anyone considering United Prime Van Lines to think carefully before trusting them with their belongings. My experience with this company was one of the most disappointing service experiences I have ever had. From the move itself to the resolution process afterward, the entire experience was defined by delays, poor communication, lack of transparency, and a lack of ownership when things went wrong. I hired United Prime Van Lines to move my belongings from Texas to New York. I trusted that I was working with professionals who would properly handle my possessions. Unfortunately, that expectation was not met.

      My shipment arrived approximately 14 days later than promised. When my belongings finally arrived, I discovered more than $4,000 in documented damage. Furniture was damaged, personal items were broken, and my OLED television — which I paid extra to have professionally packed by their movers — was destroyed. The television damage was especially frustrating because I specifically paid for professional packing to protect it. This was not a case of insufficient packaging. Based on the condition it arrived in, it was clearly mishandled during transport. I paid additional money for their expertise and received a damaged item in return.

      Throughout the move, I was charged additional fees, including packing and long-carry charges. I accepted those charges because I believed I was paying for a professional service that would safely transport my belongings. Instead, I paid more and received a delayed shipment, damaged property, and months of frustration trying to get a fair resolution. The claims process only added to the frustration. I spent more than two months submitting documentation, photos, forms, emails, and follow-ups. Despite providing everything requested, I repeatedly had to resend information and was redirected between parties without clear ownership or transparency.

      My experience with their customer service team was particularly disappointing. Instead of helping find a resolution, the process often felt focused on explaining what should have been done differently rather than taking ownership of what happened. Requests to speak with someone who could actually help resolve the situation did not lead to meaningful progress.

      After all of this, I received a settlement offer of $75, later increased to $125, for a claim involving more than $4,000 in documented damages. That amount does not reflect the extent of the damage, the 14-day delay, the additional fees paid, the professional packing service that failed, or the time spent trying to resolve an issue that should have been handled properly from the beginning.

      Mistakes happen in every industry. What separates a good company from a bad one is how they respond when things go wrong. Unfortunately, my experience showed a lack of urgency, accountability, and willingness to make things right. A moving company is trusted with some of the most personal and valuable belongings people own. That responsibility requires care, communication, and professionalism. Based on my experience, I cannot recommend United Prime Van Lines. If you decide to use them, document everything, get every commitment in writing, and be prepared to advocate for yourself if something goes wrong.

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      Customer ServiceCoveragePriceMoversDamageRefunds & PayoutsStaffBillingTimeliness

      Reviewed July 21, 2026

      My dealings with this company was awful. It started when 1 mover showed up to move my things into the truck. He scratched multiple areas on the wood floor, made a dent in the wall and smashed a light cover in a celling fan. He did not mention these to me. I found them myself. Then he charged me more due to going over the expected amount of square feet. He didn’t take half of my furniture, so I had to pay for a storage unit in town. Then, when I found my house, I contacted the mover multiple times with no response. After about 10 days, he texts me back.

      When he came to the new house, he said he could not make it to the driveway with his truck, so he needed to rent a U-Haul and charged me $800.00 more! There was no receipt or mention of the extra $800.00 on the bill. I have been calling, texting and emailing this company for over 2 months. DO NOT CALL BACK!!! I reported them to the BBB and put in a complaint. I cannot imagine anyone giving this company 5 stars. They are just unprofessional and shady.

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      Reviewed June 25, 2026

      I've been in Los Angeles since the early 90s. I've seen this city change, I've moved around it more times than I care to count, and I've dealt with enough moving companies to know that most of them aren't worth the headache. United Prime Van Lines is the exception. Needed to move a large 3 bedroom from Encino to Sherman Oaks. Lot of furniture, lot of history in that house, some pieces I genuinely care about. My wife was more nervous about this than I was but honestly her instincts about these things are usually right so I took the vetting process seriously.

      Called several companies. Most of them either couldn't give me a straight answer on pricing or sent someone out who spent more time selling than listening. United Prime Van Lines gave me a clear number, a clear process, and answered every question without the runaround. Anton, Max and Yuri showed up moving day. Three guys who clearly knew what they were doing. Worked efficiently, communicated well, didn't need me standing over them directing every move. My wife's antique vanity made it without a scratch. That was the real test. Job came in on time, on budget. I don't recommend companies lightly. But these guys earned it. If you're in LA and you need movers who actually do the job right, call United Prime Van Lines. Simple as that.

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      Reviewed June 12, 2026

      I am writing to share my experience with United Prime Van Lines. While I believe the company has some dedicated employees and the potential to provide quality service, my interactions with management and the billing department were deeply disappointing and ultimately led me to cancel my move. As a disabled military veteran relocating from Texas to Atlanta for a new position, I was seeking a moving company that would provide professionalism, transparency, and respect throughout the process. My experience with Ian, a sales representative, was exceptional. He was courteous, responsive, and genuinely appeared committed to making my relocation as smooth as possible. I appreciate his efforts and professionalism.

      Unfortunately, my experience with the billing department was the complete opposite. During a conversation with Molly, a billing representative, I felt that my concerns were dismissed in a disrespectful and demeaning manner. When I explained that I had previously paid other moving companies in full using a credit card, I was essentially treated as though I was being dishonest. The tone of the conversation was unprofessional, and I felt belittled rather than assisted. Prior to these discussions, I had already submitted a payment of more than $1,700. The company informed me that their concern was ensuring that payment cleared before the scheduled pickup date. I had no objection to this requirement and attempted to make payment on June 12, 2026, for a move scheduled on June 21, 2026. In my view, this provided more than sufficient time for processing. Nevertheless, I was informed that my move was considered "high risk."

      My subsequent conversation with a manager, Yuri, was equally troubling. During our discussion on June 12, 2026, I was left with the impression that assumptions were being made about my financial situation simply because I intended to pay for the move using my American Express Platinum card. It was suggested that I may not have the cash available to cover the move, despite the fact that the company had no knowledge of my financial circumstances, employment status, or professional background. As a result, I felt unfairly judged and treated with a lack of respect. Although I appreciate the company's willingness to issue a refund, the manner in which I was treated throughout this process was unacceptable. Professionalism and respect should be extended to all customers regardless of their payment method or personal circumstances.

      As a disabled veteran and a Biomedical Engineer working on a military installation, I have dedicated my career to serving others. The experience left me concerned about how other military families, veterans, and individuals making significant interstate relocations may be treated. Moving across state lines is often a major financial undertaking, and many consumers choose to utilize credit cards for convenience, rewards, expense tracking, or cash-flow management. Such decisions should not automatically result in assumptions regarding a customer's financial stability.

      Based on my experience, I encourage prospective customers to thoroughly review payment policies and ensure they are comfortable with the company's billing practices before committing to a contract. While some employees were highly professional and helpful, my interactions with management and billing fell far short of the standards I would expect from a company entrusted with handling a major life transition. I hope this feedback encourages United Prime Van Lines to reevaluate how customers are treated and to provide a more respectful, professional, and customer-focused experience in the future.

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      Kimberly increased rating by 1 star.
      Customer ServicePriceMoversPunctuality & SpeedDamagePackingTransparencyTimeliness
      After a positive interaction with United Prime Van Lines, Kimberly increased their star rating.

      Reviewed June 10, 2026

      Updated on 07/09/2026: I received my belongings on July 6, 2026. Boxes missing and what came looked like it had been through a war. Damaged furniture. Items packed well inside boxes totally destroyed. I tested things to be sure items would handle bumpy roads etc. So this was bad. Clothes in a Tupperware container gone. My sofa half uncovered after it had been neatly wrapped and I'm wondering if someone was sleeping on it.

      Original Review: If I could give zero stars I would. It began at pickup. Despite detailed (with measurements) descriptions of items over the phone several times, I was found to be over the limit weight/space wise in the truck and charged an additional $716. Then I was told that my load was going from MA to NJ to NV. Great, I thought there would be no problem them making their delivery window pf 5/17-5/20/26. I was wrong. I started seeking my stuff in earnest when nothing showed up 5/20. No response from UPVL. When I did finally get a response from Molly, I got empty promises about dates. After a few times of this, I brought up lawyer? Then I got a guy named Aibar in CA who was supposed to make clients happy, He supposedly tracked my load to where it was SITTING and loaded it the next day. I COULDN'T get confirmation of this. I am still waiting after being told it would be another 4-6 days. Where is my stuff? Where has it been?

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      Reviewed May 20, 2026

      Excellent freight and hauling partner. I needed to move a large shipment of goods, and UPVL United Prime Van Lines delivered 100%. The truck arrived exactly on time—spotless and featuring their familiar blue logo. The crew was solid, all wearing neat blue t-shirts with white text, skipping the dirty baggy coveralls. They properly distributed the weight and securely strapped down the cargo. Everything arrived in perfect condition. The pricing was completely transparent, matching the original estimate to the cent. Reliable service, will definitely use them again.

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      Reviewed May 18, 2026

      A long-distance move like this is a massive step, and I am so incredibly glad I trusted UPVL United Prime Van Lines with it. Honestly, my biggest fear was that the final price would skyrocket after loading, as you always hear in moving horror stories. But no! The price stayed exactly as originally quoted—not a single cent added. When the clean white truck with their beautiful blue logo pulled up on moving day, I immediately felt at ease. The guys carefully wrapped all my furniture, fragile mirrors, and boxes of dishes. Despite the huge distance, absolutely everything arrived in perfect condition. Huge thanks for the honesty, care, and for saving my sanity!

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      Customer ServiceMoversPunctuality & SpeedPackingStaff

      Reviewed May 18, 2026

      I truly appreciated how responsive and reliable the service was throughout my move. Anytime I had a question or concern, the team got back to me quickly and helped put my mind at ease. The packing crew did a great job helping everything fit neatly into my ReloBox, which made the entire process simple and hassle-free. Being able to track my shipment online at every stage was a huge plus and added extra peace of mind. Overall, the move felt easy and well supported from start to finish—thank you for making it such a smooth experience!

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      Reviewed May 8, 2026

      Bait and switch on price. I had two estimates from their employees (one when I hired them and one three days before the move) and both were reasonable (1st one was $7,500, 2nd was $7,050). Then when the moving truck showed up, I got a call from the office and they told me the driver found that my items will take up more space than estimated so my new total was $8,000. It took them over 8 hours to load my items in the truck but before he left at 12:30 am, he told me it took even more space than he estimated earlier so it would be an additional $790 ($8,790 total).

      I had to be out of the house that day so I was stuck. Now I’m worried because they don’t drop of my stuff until July 15th so I’m sure they will add more cost at delivery. I texted both of their employees who previously gave me estimates and wouldn’t you know, they didn’t respond. Very deceptive. They had me over a barrel on moving day and took advantage of me.

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      Reviewed Oct. 12, 2025

      Hey everyone! I booked a full-service move with this company from Burbank to Los Angeles. My apartment wasn’t very big, just 2 rooms, but I had way more stuff than I expected. The crew showed up, wrapped all my furniture and belongings, and covered everything with blue moving blankets to keep it protected. They packed everything quickly and took it away. A couple of days later, they delivered everything to my new apartment and placed it exactly where I asked. Overall, everything went well. Some of the boxes arrived a bit dented, but it wasn’t a big deal since they only contained personal items. All the furniture and appliances were intact, and that’s what really matters. Thanks, guys!

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      Reviewed Oct. 9, 2025

      The move from Oakland to San Francisco was handled in a calm and organized way. At the start, I want to thank the crew because they put down floor covers and wrapped my larger furniture before lifting anything, which made me feel my things were safe. The dresser and sofa were carried out carefully through a tight doorway, and nothing touched the walls.

      At the new place, the bed was reassembled, tightened, and ready the same night. Kitchen cartons were set right on the counters so I could unpack quickly, and the living room boxes were lined against the wall to keep the space open. One thoughtful moment was when they moved the sofa twice until it fit better with the rug- they didn’t rush and made sure I was happy. A small mirror that I was worried about came in perfect condition because it had been packed separately. Everything arrived without damage, the apartment stayed clean, and the whole process felt steady. I’m grateful for the care and for the way they kept things simple. It turned a stressful day into a manageable one.

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      MoversDamageMaintenancePackingStaff

      Reviewed Sept. 24, 2025

      Had a great experience with the movers! They packed everything carefully and wrapped it in blankets! They even helped me repack a few items that I didn’t have packed properly… got my items in a few days and nothing was broken! Would definitely recommend!

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      Reviewed Sept. 1, 2025

      Everything went so well, Ivan was super friendly and kept checking where to put stuff. They wrapped my glass table so good and even helped move my plants without any mess. Took a bit longer cuz of traffic but still finished on time. Really happy with how it all turned out and will tell my friends.

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      Reviewed Aug. 21, 2025

      The move was smooth, Mario was super kind and made sure my boxes with clothes and sewing machine were safe. They packed everything careful and carried it quick. Traffic slowed them a bit but they still finished on time. I'm really happy with the team and will call them again.

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      Reviewed Aug. 21, 2025

      Moving from Riverside to Los Angeles was my first time using movers, and I was kinda nervous even though I only had a few items. Most of my stuff was school books, a small desk, a chair, and a couple boxes with clothes and dishes. I was scared something might get lost or broken. When Jose and his team came I felt better right away. Jose was polite, asked me which boxes were fragile, and then started packing everything real careful.

      They wrapped my small desk in blankets and bubble wrap so it wouldn’t get scratched. My kitchen box with cups and plates was packed tight with extra paper so nothing moved inside. They even taped one of my boxes that I hadn’t closed right. My chair and small shelves were carried into the truck with care, strapped so they wouldn’t slide around.

      On the way to Los Angeles we hit a bit of traffic, but Jose kept me updated and it didn’t take long. Once they got to my new place on W 60th St, they unloaded quick. Everything went straight into the right rooms, and they even helped me move the desk twice until I liked the spot. What impressed me most was their patience. Even tho it was just a small move, they treated it like a big one, with care and respect. Jose noticed that one of my shelves had a loose nail and fixed it with his tools before setting it down. That kind of detail really surprised me. By the end of the move, I was relieved and super happy. Nothing broke, no scratches, and all my things were right where I needed them. For a student like me, this was the best choice. Jose and his crew made the move smooth and stress free, and I’ll definitely call them again if I have to move in the future.

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      Reviewed Aug. 17, 2025

      The move was easy and smooth, Alex was super kind and kept checkin on my fragile boxes. They wrapped my mirror and art supplies real careful so nothing broke. A bit traffic on the way but still done fast. Happy with the service and would def use again.

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      Reviewed Aug. 17, 2025

      Moving from Sacramento to San Francisco was kinda stressful for me cuz I work in tech and got a lot of computer gear I can't risk breaking. I also live on the second floor with narrow stairs so I thought it was gonna be a nightmare. When Mario and his crew came I felt better right away. He asked me bout the fragile stuff first then wrapped my desktop and screens in layers of bubble wrap and blankets. They even put the smaller gear like my tablets and cables into separate padded boxes so nothing would get tangled.

      What impressed me most was how careful they were with my bookshelves. They took them apart, wrapped each piece, and labeled them so it would be easy to set up again. My bed was also disassembled quick and packed tight. When I asked them to be extra careful with a guitar that was special to me, Mario personally carried it and made sure it was safe in the truck. The drive into SF had some traffic and I thought we’d end up unloading late but once they got here they worked fast. They carried all the heavy boxes up the stairs without any problem and kept checking where I wanted furniture. Even when I changed my mind bout the desk position, they moved it again until I was happy.

      One cool thing was how they helped me with unpacking. Mario set up my bed frame and desk so I could sleep and work right away. They also stacked my kitchen boxes in a way that made it easy to open and start cooking the same night. By the end everything was safe, no damage, no lost boxes. My gear was working fine and my guitar was perfect. Mario and the team made the whole process smooth and easy. For me that was huge cuz I was nervous bout moving to a new city. If I gotta move again I’ll def call them.

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      Reviewed Aug. 1, 2025

      Had to move to Miami for work and was kinda stressed bout it. United Prime Van Lines crew came right on time and packed my stuff real careful. They wrapped furniture and boxes so nothing got broke on the way. Guys worked steady and told me what they doing so I felt calm. Everything came safe and unpack was easy. Big thanks to team. I def recommend them if you're moving.

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      Reviewed July 27, 2025

      I recently moved to Washington and was honestly quite anxious about the entire process. I had lived in my previous home for many years and wasn’t sure how everything would be handled. The movers arrived on time and worked in a calm, organized manner. They packed all of my belongings carefully, explained what they were doing and treated everything with respect. Nothing was damaged during the move, and their professionalism made the experience far less stressful than I expected. I am very thankful for their help.

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      Reviewed July 27, 2025

      The movers handled my move better than I expected. I had a lot of furniture and boxes and was worried about damage, but they packed everything careful and nothing broke. They showed up on time and worked steady the whole day. At the new place they even helped me put the couch and bed where I needed. It wasn’t fancy, just good solid help and I appreciate that.

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      Reviewed July 27, 2025

      The movers in Fort Worth were so kind and patient that it really surprised me. At first I was scared about the move 'cause I lived in my house for many years and didn't know how to deal with everything. I wasn't sure how to take apart the furniture and put it back together in the new home. They packed my things careful, took apart the big furniture and later put it back together. They even helped me place the couch and bed where I wanted and made sure stuff was plugged in. What felt impossible for me turned out way easier thanks to their help and I am very thankful.

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        United Prime Van Lines Company Information

        Company Name:
        United Prime Van Lines
        Address:
        221 W. Hallandale Beach Blvd., Ste. 387
        City:
        Hallandale Beach
        State/Province:
        FL
        Postal Code:
        33009
        Country:
        United States
        Website:
        unitedprimevanlines.com