JK Moving Services Reviews

As I’m sure you can assume, they spent the entire day at our old house, delayed our cleaners and junk removal service, and complained about the state of the house. NOT TO MENTION they destroyed our electrical box at the end of our driveway, bumped our hot water heater causing it to not produce hot water, and ran over our neighbors plants. I just received an email that even though the driver admitted to breaking an electrical panel and exposing wires, this wasn’t JK’s fault. Not sure on what planet this insurance adjuster is living on but the air must be thin. In addition to this insanity, JK forced us to use a shuttle service at our old house and new. At our old house they loaded it and moved the “shuttle” which is a U-Haul van ten feet and unloaded it into a semi. This severely delayed the schedule for no reason at all.

JK moving then went on to bring our belongings to another state and then to our new home over 200 miles away. Things started out better at our new home when the crew arrived. This was only because JK contracted outside crew for basically no money what so ever. The driver was asleep the entire day both at the stop he chose for the U-Haul shuttle. He came in for less than an hour to find two items I was missing. Then left us with to reassemble all of our lamps and chairs. Another worker complained the entire day while I watched him drop fragile boxes off the semi and place boxes upside down. It took six hours and one of the outside movers to call and scream at the driver to tell him to bring the semi for it to be brought closer to our house. He was told that we told him he couldn’t bring the semi. We said no such thing.

So long story short, JK moving is horrible, they’re only out for their inflated pay and they call asking for more money because they forgot to charge. Please feel free to hire them if you hate yourself or your belongings but don’t expect them to take any responsibility for anything ever. DON’T DO IT.

Around 11am I contacted JK Moving and inquired about the movers not being there, I was told that they are "on their way". At 2pm the van from "Wes Steward Corporation" showed up with a driver and a helper with an injured leg who was heavily limping and clearly in pain. They told me that their dispatcher had them pack out another house before mine, in Portsmouth, VA, about 90min drive from my house. I asked to reschedule and was told no they can get it done that day. The staff seemed exhausted, had no lunch break, and started packing my things, clearly rushing. I tried to keep and eye on things since they kept forgetting items that were labeled "PACK" or failed to look in cabinets.

Somewhere around 7pm they ordered another truck from their dispatcher, a box truck this time, since they realized that they could not get everything packed and stacked in the wooden crates that were intended for shipping. They moved everything into the box truck. Again I asked several times to stop and come back in the morning, since I was getting worried about the quality of the packing as well as the health of the staff. I went and bought pizza and sodas so they would have at least something to eat. They started moving loose items into the box truck, assuring me that everything would be packed and labeled and prepped into the wooden crates for shipping back in their warehouse.

By 9:30pm it was fully dark when they started with the garage items, I had to provide light with my car so they could see what to pack - they finished by 11pm. There was no itemized list or clear labeling what was in any given box, except some boxes from the beginning of the packing in the afternoon. Upon delivery in February 2025, it turned out there were at least 11 boxes without sticker or item number, no way to cross check or assure that nothing was missing.

Looking at the long list of missing items, it was clear that someone went through the shipment at any given point . The pictures from GrosJean Delivery taken at port in France when they took charge of the shipment showed that the Wes Stewart Corporation" had just tossed everything in the wooden crates- thus resulting in way more space than initially planned by JK Moving and I had to pay a surcharge.

When unpacking the boxes I found several items that I had labeled clearly as STAY have been packed and shipped. These were heavy, bulky items like electric household appliances (microwave, toaster oven, mixer, kitchen machine etc) that cost even more money to ship and to dispose off and that are completely useless in France due to the different electric current.

Not one single box arrived undamaged, tools, small items, personal items were rolling around loose, many boxes were ripped open, my document bins were not marked not sealed and clearly opened, and I was standing there looking items that were precious to my late wife, wedding gifts or birthday presents, tossed together, glass packed with cast iron cookware, books bent and ripped, unique precious items with memories attached, that I had even labeled "FRAGILE", broken and damaged. Lots of the items are not even replaceable anymore, so even an insurance claim payout would not really fix the greater problem.

JK Moving holds the responsibility for choosing their contractors, and I hold JK Moving responsible for the damage, the financial loss and the pain and distress that this has caused me. I feel strongly that JK Moving should take responsibility for choosing a bad contractor, and compensate me on top of the insurance claim for losing items that can not be replaced. The response from Bridget Walsh, "Global Client Services" was a 3 line copy and paste reply referring me to the insurance company. No acknowledgement of wrongdoing, no offer to compensate me for the loss of really emotionally precious items from our marriage and my late wife. No compassion or empathy. Just "File the insurance claim."

The process from the insurer was extremely difficult, tedious, and clearly designed to deter as many clients from finishing it. The payout was less than half of what has been stolen, and of course there is no price to be put on unique items that have been acquired over decades of marriage and travel from all over the world. DO NOT UNDER ANY CIRCUMSTANCES USE JK MOVING. The quality of a company shows when things go wrong, and boy, it showed in my case. JK Moving - worst ever.

After the move, no one reached out to say anything about the damage. Instead we were referred to their claims department which has been the WORST. They have no customer service and if I could give them a negative rating I would. They did not deny they broke our items but then they claim "deductible" that is then returned to them so they do not have to "pay" for what they destroyed. We also had numerous missing items. Their policies are borderline criminal. The response was that if we wanted to have better service and coverage we should have been willing to pay more than the $18,000 we paid for them to arrive with our possessions.

They also informed me on Friday afternoon that if this is the case, I would need a second shipment which I would be responsible for the costs associated even though I provided a complete and accurate inventory list that was done by virtual tour with the JK representative TWICE. As if these issues weren’t enough they informed me that although scheduled for Wednesday departure, the truck will now pull out on Tuesday which means we have to secure a hotel WITH 2 dogs for one night. When I pushed back I was told that if the truck did not leave Tuesday there is not another truck available until Nov 5th. Did they not know this scheduling problem when they started packing up my house??

Lastly, I repeatedly asked for the name and address of the storage destination in the US because JK continued to give me the city and state but not an actual address. When I got angry and demanded the physical address, they had secured a storage facility in another city, 40 min away from our destination city. I demanded they change it to the city I had requested which had been on every email sent by JK stating Robbinsville, NJ AS the destination city. In changing the destination to the correct city my estimate became thousands of dollars more for a city only 40 min away.

This is the worst business practice. They hide information, lie, and raise your costs every chance they get. This has been the most stressful move in all of our 9 moves. Now that my goods are almost all packed (by their partner) I am told I won’t know the real cost until it’s on the truck and at that time I am required to pay in full. We are talking about a $30k move. This is not peanuts and we are paying for it ourselves.

All of our previous moves have been paid for by the companies we worked for but we used Allied and United in the past. We have never had a problem with them. I never understood the horror stories of moving until now. In four months our company is moving us out of storage and to our next location. JK will NOT be an option. I cannot believe how awful this experience has been and am not confident it will improve as we get closer to the finish line. Use a company who actually comes to your home to inventory it. You are certainly paying for it!

A man shows up smelling like weed, which I only care about because he was pretty quickly banding one of his tools against our lathe. When my husband yelled at him to knock it off he responded "it's not the end of the world." The two men with the moving company jumped in and told him he was out of line, he threw a tantrum and left. So they got different help and thank goodness they were better. After borrowing some equipment from my husband they were able to get the lathe up the ramp. Watching these items be loaded without the appropriate equipment was incredibly stressful. We were so worried the lathe would tip and hurt someone. On top of that, the lathe and a couple other items were inherited and had sentimental value.

We did not save any stress from hiring this company. When I told them of my experience they gave me instructions on how to file a claim for the 5 dollar piece of rubber the man broke while banging on the lathe. When I told them the issue wasn't the damage as much as them bringing that man into our home and us having such a negative experience. They then stated they would use our experience to improve the experience for future customers. The end.

BTW...this company is FAR from cheap, so I expected more for the money. The boxes they used were cheap. Most of them buckled under minimal weight. Little care was taken in the packing and storage. Heavy items were placed on top of lighter boxes. Fragile items were not treated any different. We ended up with a couple broken items and a bent corner of our TV.

To top it all off, the guys who hooked up our dryer hooked it up incorrectly, failing to tighten a wire. This caused an electrical short (arc) which was hot enough to burn through the back panel of the dryer! Luckily, our dryer was a newer/smart dryer and shut itself off to prevent a house fire. This was a severe safety hazard! We had to end up getting a new dryer for which we made the company pay. I would not recommend this company as they were incompetent from the start. The estimation process was way off, driving up the cost. No care in packing. Boxes were cheap. Damage to appliances. Look elsewhere for movers.

I had three dogs to move. So, my daughter and I rented a large van to take the dogs on the trip up from Florida to Iowa and we got here before they did, but it's the way it is. We got here a couple of days before they arrived to unload. The same people showed up every day for me, which was important. The driver was part of the loading and packing crew, and there was a woman that was leading the whole team. The driver, knowing that he knew me in Florida, was driving my items up here, and he was here when they unloaded them. It made a big difference. It was the same driver throughout the whole process. He knew to call me if they got stuck anywhere due to snow. I said, "Call me and, you know, tell me what's going on." He said, "I'll call you and see how the weather is when I get closer to Iowa." I was moving to an area with a hill and that great big truck needed some space.

They arrived earlier than expected, but he called me. He had the crew show up from the area. They have a network of people they call when they go to different states. The crew showed up mid-morning on a Sunday. I had to start work the following Monday. He got here a day early for me. So, he went out of his way to make some headwind on the first day of driving and said, "I will see you Sunday. Even though they told you Monday, I will see you Sunday." Overall, I had a positive experience with it. One thing was broken. It was a glass item that wasn't an antique. But with the furniture they wrapped up, they didn't break any glass shelves on my antiques. It was a very good move. I could never have imagined how hard it was gonna be, and having experts that did it all the time was really important to me.

They moved along pretty good. They didn't drag around. They worked all the time they were there. They packed some of the stuff real good, but some of the stuff, they didn't. They tried to hide that they throwed in a box and let it go at that. There was no packing at all. Some of the boxes were damaged. It was a bad experience. I wouldn't recommend JK Moving and I wouldn't use them again. It'll be ok if they wanna move cargo or some kind of crates, but they shouldn't be involved in household goods.

I was surprised that the main crew was a driver, his son and his 64-year-old mother. She didn't move a lot of furniture, but she did all the inventory and helped with packing. They were good. A small piece fell off my dining table when they were packing it, and they fixed it up and put some glue on and tape over it when they got down here. That repaired it, so I was happy with that.

Besides the car, they had some small damages to several pieces of property. They were small, but for us, it would have been expensive. I purchased nice outdoor furniture that I saved a long time for. And they wrapped it. But what they didn't tell us was when they wrapped it and put them in the truck, there was a rubbing up and down because it traveled long distance. So, the finish on the outside on every chair and couch that I had was ruined because it was metal. They pack it tight, so hopefully, it doesn't move around. But when you're going across state, it rubs. Those finishes were a dark and a brown. They tried to make it look like wood. So, when I paint it, it has to be a solid color. There were other pieces of furniture that rubbed. My two recliners rubbed on the front. It's a different color because it wore way down.

JK Moving didn't take fault with anything. But to make us feel better, they gave us $150, which is nothing. That wouldn't fix it. JK Moving doesn't take responsibility. We rented a house because we were building. And we moved into a brand-new house. They hit the doorway when they came in. And they were supposed to wrap our stuff. If they don't wrap something like they're supposed to, we have to watch for that. Because if we don't report it, then no harm, no foul. They eventually wrapped halfway through their unloading, after they took a big gash out of the door jamb, which I'm now responsible for. They took pictures before they left. It was wrecked. I had pictures. It was unwrapped. I showed them my pictures which are time- and date-stamped with the phone.

And the other thing that was annoying was after they loaded and we were trying to get out of the place, they left their truck in the driveway. They needed to swap trucks because they couldn't leave yet. So, they went and unhooked the cab and left. They left this semi, which they said they would be right back. They blocked us in so we couldn't move it even if we wanted to. It was over two hours that the house was packed. And it was dinner time. My husband's diabetic. So, we just sat here, waited for them to come back, called while they were trying to find them.

The moving crew was great and very pleasant. They made sure the hardwood floors and the carpet was covered where they walked on. The boxing and the packing of fine china was immaculate. So it was a great experience. If I have to use them again, I would. I've recommended JK to other folks since then. They delivered what they promised.

The drivers contacted when they got here, and let us know it reached the destination and that it was in storage. They also gave me all the information on the storage place. The crew was great and very friendly. They had questions they asked and if I had any questions, I asked them. Even my contact rep was very helpful and got back to me right away with any questions. The final cost was a little bit more because our weight was different than what we were expecting, which I had a feeling, which was not a problem. I was extremely happy with the experience and I would recommend JK Moving.

When I finally got through to somebody they couldn't even begin to tell me what I asked for, but they took my message not to call me I'd call them when I was looking to move. Of course, I STILL got calls and texts for the next month (during the Holiday when I was expecting calls and texts from friends and family), just not so many. I swear, Collection Agencies are less harassing.