Great American Moving System Reviews

Even the moving company said, “Well, you should have just called us direct.” That was frustrating to not realize there was a contract in the background that they were going to try to leverage me with. That isn't my contract, and it is their contract. There was no interaction there to try to resolve that on my behalf or the movers’ behalf. At that point, I didn't have another option. It was the day I had to move out, so I was gonna get it moved, and it didn't matter. So I had to pay.

Part of the contract that I had with Great American was an agreed upon delivery date. I didn't care when they came and picked it up. What mattered was the day they delivered. They told me that this move could take as long as two weeks. I said, “Okay. Great. I just want it to show up on this day. So you tell me what day you show up to make it happen that day.” The last call I had with Great American was with their customer service team and they went through everything again. I had the opportunity to upload pictures of everything and then we went through that list again. Then we scheduled the pickup and delivery. So in my mind, when we scheduled to pick up the delivery, that's the day it’s picked up, and that's the day it's delivered. Also, the price went up and that was fine. It was clear.

When the moving company came, they said, “Oh, no, no. That's expedited delivery. We're not in contract for that.” So that was part of the confusion and the mess. It was very, very stressful. But ultimately, it ended up working out. Great American's customer service was pretty decent, but the handoff to the contractors they used was non-existent. They handed it off and signed the contract with somebody else. Then my experience and communication were then to a subcontractor who I didn't have a relationship with except through Great America, who was no longer in the picture.

I said, “Oh, I don't think that's really going to work for me.” He said, “That's all that's going to work for me. So if I'm going to pick it up, it's going to be there at 7:30 this evening or not at all.” That wasn't cool.” So, I said, “Okay. I need this stuff picked up. So, that's fine.” Picking it up at 7:30 that evening worked out better for me. It was not nice of the guy. But on the other hand, God's hand was in it and it worked better.

I was told that I could pick my delivery date. So, it was not supposed to be before this specific date. And they had 10 days to deliver after that, which was cool with me. Two weeks before that date, my driver called and said, “Is it okay if I come on Sunday?” But that was two weeks before I expected it. He said, “If that isn't going to work at all for you, I'll make sure it works for me some other way.”

I had just moved my house. And I just got steps that day before he called. I said, “You know what? No, I've got the steps in. We’ll be fine. You can just bring it.” That wasn't his fault. It was packed in the middle of the truck he picked up. And he was very willing to accommodate me if I couldn't handle that. He was wonderful. He got here and it was raining cats and dogs. They brought it all up to the house. They did it as dryly as possible when it poured down rain. They put bags on their feet, and put it in the room where I needed it. They were awesome. They had a horrible time doing it. But they did a good job. I would go that route again.