Atlas Van Lines Reviews

I had a recent move from Nashville to Phoenix. Called well in advance and gave a DETAILED description of my furniture. Quote was 417 cubic area in the truck. Had a lot of trouble on the day of pick up. When the truck did get there I was told the volume I would need is 750 and not 417, that’s almost 90% more. Stuff is already pack and had to get out of the house so I really didn’t have a choice. I have tried for about 2 weeks to speak to supervisor with no luck. They will not let me speak to one. I understand it’s an estimate and that it could be more. However to be that off is unprofessional. I am going to let all my military and law enforcement friends to stay away from this company. I think they do this on purpose because they know people do not have much of a choice at that point. No way should an estimate be so far off your paying 50% more. If I could give zero stars I would.

I had a terrible experience with Atlas when I used them for a small move from Missouri to Toronto. There were a long list of problems. First off, the central administrators in charge of my move were kind, but ended up being completely ignorant of the customs process, leading to unending confusion, and a lot of unnecessary stress and planning on my part.

This company helped my neighbor move and omg it was a nightmare for the several days it took them to move her stuff. They constantly blocked my driveway even though the neighbor’s house is on corner lot and acted like it was such an inconvenience to move their vehicle when I had to get into my driveway. On one occasion I did tell them I needed in my driveway and it took them almost 30 min to move some moving blankets! Very unprofessional and wouldn’t recommend this company based on this experience. Also the entire moving crew was a bunch of AA men with the driver hardly being able to walk around.

I guess we should be happy that more of our precious items were not harmed. The lead driver was quite a character. He started each day wondering if his other three workers would show up and have been previously trained. It was “no“ to both questions half of the days. It looked as if our glass objects were well packed, but unpacking we found numerous glass objects broken. I sent in a report and photos about those items but never heard back from Atlas. Also there are a couple of things missing. I hope we’ll never have to move again. If we do, we won’t use Atlas.

I was billed > $2K from the local agent to Atlas for a move that was never quoted. It took > 5 months, and only received a partial credit. No justification of either the original charge nor the partial credit. They were not very responsive to say the least. STAY AWAY!

Received two calls, two voicemails, and a text about a move. I asked them to stop calling me. He then proceeded to call me stupid. I have no idea why he decided to call me names, but I was not rude prior. I also received a call from a blocked number shortly after as well. Pretty creepy. I don't think this is how you should try to get new customers.

I got scammed by another moving company and booked Atlas just 4 days before my move. Jarla ** was tremendously helpful and I recommend her to everyone looking to move. The process was seamless. Although some of my items were damaged, the process to file a claim was easy and I am still waiting for that result. I do recommend Atlas as they are reputable. My elevator was even broken and the movers had to take 4 flights of steps up but they took it in stride. The companies Atlas contracts to are well known and reputable. I recommend Atlas and am so thankful for all of Jarla **' help!

Atlas Van Lines did a terrible job with our move. They did not box all of our household goods which I paid them to, they mixed our items with another move, damaged most of our furniture and lost several of our boxes during the move. They also charged us above the estimate they provided. Also, despite doing such a poor job with the move, their owner and management team will not return my calls and are trying to avoid accountability. Also, despite $10,000 in damage they caused, their Claims team is trying to say they are not responsible for lost boxes and are only offering $400 for our trouble. Atlas Van Lines is not reputable or honest. As such, I would avoid them like the plague. Btw, Atlas left me with boxes and shelves from someone else's move when they delivered our things, and after 3 months have yet to get these items to the right owners. This company is irresponsible and unprofessional. One star is much too high a rating for them.

Keepit Safe Storage and Moving affiliates of Atlas Van Lines were top notch! Highly recommended them. They were professional, efficient and got the job done right! They worked so efficiently that they were done sooner than expected saving me the consumer money.

This company is one to avoid. I researched around 15 companies and did not have a good feeling about any of them. I chose this company because they had a good review on BBB. I told them the exact dates I needed regarding the delivery day. When they had us loaded up, the price all of a sudden increased three times to the original quote. The day of deliver was 5 days earlier. I had two cars to get cross country so this made it very difficult on the drivers. I had to leave them halfway to fly out and unload the truck myself. A few items did not make it. An oriental cabinet and my daughter's lap top.

We filed a claim for just one item that they destroyed (a $151 stainless large trash can), a very insignificant amount compared to the $8400 we paid for the move. When our household goods were delivered, even the unloaders and the truck driver were in disbelief how that items could have been left without wrapping and just thrown in with the furniture. The item arrived dented and destroyed and even they advised me to claim it. Well, Atlas said they would only pay $12 for clearly something they destroyed without question. The claims person told me that unless we purchased insurance they would not cover it. What kind of moving company does that? I will never use them again nor will I ever recommend them to anyone and I hope those reading this will think twice before enlisting their services. They will not own up to their mistakes, they simply do not care. We used United Van Lines two years ago and they were wonderful, Atlas is a disappointment.

Poor after service with lost and damaged property. Lost property was never compensated for. We went with ATLAS, who were expensive due to negative experience previously. Property worth around $10k never arrived at destination.

I bought FULL value moving insurance. I paid $12,000 for the move. I paid $250 for a special TV crate. The movers barely had room in their truck. My items were stuffed into every corner of their truck including being disassembled to be put in the underbelly. I unpacked my TV and found the screen completely cracked on the inside. They denied my claim on the basis of "They did not unpack and hang the tv. The outer box was not visibly damaged. The exterior of the TV was not physically damaged." So I am out a $2200 TV despite having done everything they told me to do correctly.

It took an extra day for the team members to pack my house. When they arrived at the destination, everything was total chaos. A team was at my new house for six hours and told me they were being paid by the hour and not the job, and told to expedite the offloading. Within a day, I started the daunting task of unpacking. The first thing I would suggest to anybody using a moving company is to insist that the inventory sheets are marked off as the boxes and furniture are moved INTO your new home or residence regardless of how much time it takes. I have unpacked every single box and can attest that there are so many things missing, I am heartsick.

Contracted for pickup in Great Falls and delivery in Woodland Park, CO by July 7, 2022. Picked up on time but have failed to deliver our belongings. Keep saying they can't find a driver. They had weeks to find a driver after giving the estimate for the move. Gave another date of delivery between July 8-18. July 18 they have stated they have moved our belongings from the warehouse to a trailer but still don't have a driver. What difference does it make if it's in a trailer if you still can't/won't deliver? Only after failing to deliver on the first contracted date did they say they don't move interstate and it is corporate's responsibility to find a driver! Have contacted Atlas Van Lines repeatedly and given the same run around. They have reneged on their contract twice. DO NOT TRUST THEM!

We moved from Florida to Pacific North West and used Atlas Van Lines as our moving company. We had bought Full Value Protection. To Atlas' credit, they came on time and arrived on time. But, 80% of my rosewood furniture that was disassembled, packed, loaded, moved, unloaded, unpacked were damaged, some of them are bad beyond repair and few hardware and parts were lost including the ones for our bed. We are dismayed that, Atlas rep had agreed to take special care like antique while packing and handling. The unpackers blamed it on the packers, but I think that is a normal practice to blame. Irrespective of who is to be blamed, the customer is the sore losers. I filed a claims. The replacement value of all the items are in excess of $51,000. Atlas sent a guy for evaluation and the same person is supposed to repair the furniture. We asked for at least five items that are broken to be replaced. But, Atlas is hell bent on repairing.

There are better options out there. This company is untrustworthy. There are a number of reviewers that say the same thing, and my experience was no different. At every step of the way, they brazenly said things that were simply not true.

Atlas Van Lines made a mess out of my move to Belgium. They didn't know the laws, they didn't inform me properly. They were extremely late in delivering my goods which were picked up on Aug 6 and delivered Jan 27! They gave me the wrong tracking # of the vessel which gave the wrong arrival to port dates, dates based on which I flew several times to Belgium to receive the shipment for nothing! I had to rent an apartment, buy warmer clothes.

This was by far the worst move I have had. I have moved 6 times around the globe and Atlas is the least responsible and least responsive moving company I have ever dealt with. I will never consider them again. This was a corporate sponsored move so I had no choice of company. From the beginning, they did not respond to calls or emails and lacked any attention to detail. What was a 25 day move window became 4 months after part of our shipment was lost. My son's crib did not arrive in the initial shipment and I had to plead for a replacement which was never compensated. They broke over 40 items and only covered a third.

Updated on 03/11/2022: Atlas Van Lines provided one of the worst experiences I have had, ever. A cross-country move for a 4 bedroom home cost $16300, took 25 days, and results in multiple broken items. The company's communication is near non-existent, until they are attempting to collect payment. Your move is NOT INSURED for broken items, unless you want to pay additional (over the $16k). Without paying additional large fees, you will receive $0.60 per pound of items broken, a ridiculous figure. If they break a $500 vase that weighs 3 pounds, you will receive $1.80. This is absolute insanity. They will intentionally quote you less than the final cost. Ours was underquoted by over $4000. Note, the reviews on their website are hand-selected, as they do not have an open review policy. Truly one of the worst companies I have ever encountered.

My father is retired Air Force so I grew up moving around the USA. I remember Atlas being one of the companies that we used so I thought we would use them this time. They were one of the 3 companies we called to get a quote. My husband and I have also moved 9 times in 24 years so are quite familiar with the moving process. Our items were mostly going into storage. Every other company that has ever moved us has wrapped some of the furniture in stretch wrap to protect from stains as well as to keep shelves with small bookcases. They also use wrap to keep cardboard in front of glass doors on a tv stand, etc. Atlas didn’t have any and didn’t seem to know how to use wrap at all.

This company moved me across country. The driver didn’t handle a crate, especially marked for proper handling, correctly. So, my sculpture arrived broken. The company is non responsive to this damaged piece. Also one package of art pieces is missing. I will admit I was remiss is checking off each package unloaded. But as I finished unpacking over the weekend I realize this package was missing. Nonresponsive. The driver was definitely in a hurry to leave the area and simply said sign here. Unfortunately, this items not only have a monetary value but these pieces are gifts from my deceased husband. I do NOT recommend this company for honesty and integrity!

My husband had no choice but to use Atlas due to the arrangements made for him through the company that he was hired by. They came and packed our things on the day expected and on time so that is probably where the one star applies. Our items arrived at our new home almost 3 weeks later. During the process, we received no updates apart from what we made efforts to receive for ourselves by reaching out to the agent assigned to us. She rarely answered the phone and seemed to only respond through email or after we had to call someone else and complain that we hadn't heard from her regarding our things. When our things finally arrived, one of the workers said that he had tried calling us the day before but we had no messages or anything indicating that that was true. They were friendly in delivering our things and placing them where we wanted.

We moved across the country last month and entrusted our household goods to Atlas Van Lines. The unloading contractors were great. The packers and loaders, on the other hand, not so much. Many items arrived broken and damaged due to complete negligence during the packing process. One box in particular had our office printer on the bottom with bathroom chemicals piled on top, loose light bulbs, and our candlestick lamps thrown on top with no protection. The guys who unloaded just kept remarking about what a subpar job the packers did.

The crew and drivers who handled the packing, loading, and unloading were great. While friendly, the contact at Atlas was incompetent. Throughout the process she provided inaccurate, incomplete, or incorrect information -- this included a low weight estimate (resulting in a higher than expected cost), surprise need for crating on day of move (resulting in a higher than expected cost), incorrect updates on delivery day, short noticed cancellation for delivery, etc. When I tried to discuss this with Atlas management, the contact was unable to hear my concerns and was rude (cursed at me), dismissive, and uninterested in truly resolving the situation. This was my third time using Atlas, and unfortunately, it will be my last--the first two jobs were great, but clearly they've experienced a decline in quality of service. I would strongly recommend finding a moving company other than Atlas.

We moved from Columbus to Boise and selected Atlas based on a delivery date of July 12-19. It was a long wait, but we understood with the pandemic. We weren’t warned it could be later. It’s August 20 and we still have no driver to bring our items or a date when we will from Atlas. The interactions are kind, but it’s been a hardship for sure.

Atlas was hired to move us from Seattle to Bend, OR with 3-weeks lead time and we were assured a specific move date. Atlas did not respond to any questions after our initial deposit payment (e.g.: what time will the crew show up?, will they have wardrobe or TV boxes ?, is this a one-day or two-day move?, etc.) and changed our specific move date to a 3-day window. Atlas then TWICE changed their own 3-day window, including the morning of our move! We fired Atlas on the spot that morning as we needed to move that day and had twice inconvenienced the new owners with our fluctuating schedule. Luckily, we found a local mover that treated us fairly and did the job that day. To their credit, Atlas was very prompt in returning our deposit.

I used Atlas Van Lines in April 2021 for a small move from NYC to Denver. The Atlas estimator came to my apartment and saw every item that I was taking on my move. At the time, I asked him for a binding agreement to which he replied that Atlas can do a binding contract. The weight estimate was effectively 1000 pounds. My moved was subbed out to one of Atlas's smaller regional moving groups and they never relayed that I wanted a binding agreement. When I received my items in Denver, the weight was 1600 pounds more than their estimate. I opened an overage claim stating that their estimate was grossly under reality and that I had asked for a binding agreement but never got one from their regional moving company. Their response was essentially that there was nothing they could do and I was billed about 60% more than their original quote.

We signed what we thought was a binding contract with Atlas to move our goods from California to Colorado, to be delivered between June 17 and 25. One month later, our household goods are still being stored somewhere (we were told Reno) with no delivery date in sight. I had checked the BBB and the complaints database at FMCSA and they had a fewer complaints than others. However, you can see from these reviews and comments on their Facebook page, they do not fulfill their contract. They will buy you inflatable mattresses and folding plastic furniture but try living with that for a month or longer. You don’t get to talk to Atlas at all about your issues, only the local rep who has no ability to help you. Do not use Atlas.

Terrible. Damaged, broken furniture. Terrible packing with damages. No follow up on damages by company or salesperson Eric. Run away as fast as you can. Treated belongings with no respect, no follow up on listed issues, lack of follow through by salesperson. Terrible! Waste of money and time.