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Reviewed Oct. 13, 2020
On September 16, 2020, we lost our RV in hurricane Sally. I reported it right away, only to hear back from them a week later to be told they were not sending adjusters out due to 35COVID-19. They were only accepting photos, so we sent 35 to only to get a call stating the female caller could only see a few damages. I demanded we had an adjuster come out, as well as paid for one ourselves. This process took another 2 weeks, in the meantime, we are paying for a motel. At the time I took the policy out we were not given any options for emergency stays such as this.
When I called to cover our new camper, the female on the other end told me we had options, $750.00, $2000.00, or $7500.00 for emergencies such as this, but the gal admitted and it is recorded that she didn't use to tell customers this because they usually just wanted the basics. Nice to know they make our decisions for us.
Now it is October 12, 2020, and we finally bought a new camper, while still trying to settle with Progressive. They finally totaled our vehicle on October 9, 2020, in the meantime we are paying a motel bill, and still have sent us the papers they say we need to sign to get our money. Of course being Columbus day our Banks our closed so they couldn't get a pay off, to get this done so here we go again. We have got to move into our new camper at the dealership lot saving us $150.00 a night, after spending $4000.00.
Today they said they expected us to keep up the camper and lot rent payment until the got the camper. I told what to do with it. I have gone with Geico since they were the first ones out at the RV park and have settled with their customers. They are over $400.00 a year cheaper for better coverage. Everyone that has been affected by this has settled their claims but us. If you want them to treat you inhumane and like you don't have feelings then go with them.
Reviewed Sept. 26, 2019
They sold us full coverage on a recreational vehicle. We had water damage and an adjuster came out. He said most of the time claims are denied on RVs. Well he was right. It was denied. They should have told me 3 years ago when they were taking my premiums!! Tried half dozen times to contact my assigned claims representative. She never returned our calls. We have since cancelled with Progressive.
Reviewed July 17, 2019
Called last week, filed a claim on wet TV, no air from storm. Leaving on vacation in 2 weeks. I had to call them today to get someone to get something going because they were supposed to call me. Then they said they will get some adjuster to get with me, they don't know when? Really.
Reviewed July 15, 2019
What a p.o.s company. They do anything to deny your claim. To delay it they have a guideline of tactics they use to the t. Look it up on the web scumbag business tactics!!!! My new motorcycle got stolen and even with a police report they denied me, called me a liar and that the police paperwork looked fake!!!
Reviewed May 15, 2019
I have never had an issue with insurance providers before Progressive. They are shockingly deceitful and ridiculous. I had a claim that they admitted was covered under my policy, but would not take care of the damage. I had wind damage to my trailer, which allowed water to enter the trailer, causing thousands of dollars of damage. A vent was blown off, they covered the vent ($300), but not the resulting water damage, how does that even make sense? And trying to fight it is an endless struggle to chase it up the stonewalling chain of command. I finally gave up, which I'm sure is their strategy. Save yourself the headache, and go with a more reputable firm. NEVER AGAIN.
Reviewed Jan. 13, 2019
I bought an older Class A 5 years ago. Last year I had listed it with a consignment facility in Nevada as I was moving to Oregon. After 8 months they were unable to sell it so I went and brought it to Oregon. I noticed a large crack in the upper corner of the windshield and right after getting it here there were several large rain storms and I was unable to get the cover on. I contacted Progressive to file a windshield claim. Initially I was told, "No problem. Safe auto with the out to do it," however when I mention there was some water damage inside due to this rain they said, "Oh no. You need to now highly different claim."
The adjuster contacted me and told me since this was a new policy they had to do a thorough investigation. I have been with this umbrella of companies since I purchased the RV however they have changed my provider multiple times due to the previous provider no longer covering RVs. They have now denied my claim stating that it was previous damage and that the windshield seals were bad which is what caused the windshields to crack. From what I've been able to ascertain this is now going to cost me over $4000 when just to fix the windshield. It's my opinion they convinced me to finally claim so they could then deny it. Eventually it will get fixed and I will sell the coach. My advice to everyone else stay away from Progressive.
Reviewed Jan. 3, 2019
I've had Progressive on our RVs for over 15 years. Today we were in AZ and it had snowed a couple of inches. Driving the car on to the tow dolly I put the brake on and because of the snow it slide off of it. This left the frame sitting on the tow dolly. My husband had spent over an hour in the cold trying to figure it out. I decided to call Progressive. After going through all of the prompts Jordan was on the phone, told to use my cell phone number as my claim number. He put me on hold and the call was disconnected and he didn't call back even though the claim number was my cell. Called again and went through the prompts, a live person came on and said I needed to speak to roadside assistant, really I didn't know that. She gave me the number to call in case we are disconnected.
The transfer went to voicemail and asked if my call was important. Called the number given and again leave a message. Called the original number going through all the prompt, again needed to be transferred. So I get Mya, very nice but couldn't understand the situation. She spoke to her supervisor and said it was a liability they couldn't risk. Waited forever for her to get a superior to talk to, now I am on hold again forever. Supervisor again said too much of a liability, so what am I paying insurance for.
Again transferred to the claims department waited forever and finally gave up. By that time my husband figured out how to get the car off the frame and wheels back in place. So the question is why is Progressive subletting their Roadside assistance. Why was it so hard for them to understand it wasn't a big deal for them to help us. Why would I need to file a claim and hope they pay for it. Why wouldn't a tow truck be equipped with equipment to help us. I will be looking for a new insurance company. God forbid this was something serious. Extremely poor customer service. Shame on you Progressive.
Reviewed Dec. 1, 2018
We used Progressive to insure our motorhome. Every year, the premium went up even though we had never filed a claim. When the renewal came up in Nov., they had increased the premium again. I called to find out why and they just said, "That's just the price to insure your RV if it has to be replaced." Then the rep started asking where we kept the RV and I told them it was stored in a gated and locked facility with an on-site resident manager, which is where we have stored it since we bought it in 2014. They asked the zip code. Then told me it was a risky area. When I hung up the phone, Progressive sent me an email informing me they were increasing the premium an additional $246.00! We insured our RV with another company and dropped Progressive. Terrible way to do business. Don't use them EVER. There are plenty of better choices out there.
Reviewed Nov. 12, 2018
I purchase insurance for my RV. Something flew off a truck while traveling on the highway and hit my RV. I ran whatever it was over put a claim in because it caused a blowout damage my tanks and Progressive claims it was an accident and raise my premium. Not even one time free accident forgiveness but it was not an accident. Something flew in front of me and hit my tire. You cannot avoid 54 ft long RV towing a car doing 62 miles an hour on the highway. It's hard to avoid when something flies in front of you so I get punished. I do not recommend this insurance company. I will be canceling and never in my lifetime use Progressive again. They come up and find all these little hidden clauses to protect their self.
Reviewed Oct. 21, 2018
My 2017 insurance rate for my RV was $1850.00. For 2019 they raised my premium to $2,800. No tickets, no crashes, no bad driving problems at all. What a company. They sucker you in and then hit you below the belt, for our second year.
Reviewed Sept. 8, 2018
I have a RV and switched my insurance to Progressive. After 8 months of talking with there agents and finding problems with them, I started to look for other insurance companies. I found a insurance company with lower prices and better coverage. We canceled Progressive and went with another insurance carrier this was on August 14, 2018. We had made a payment to Progressive on July 20, 2018 to cover us until August 20, 2018. We were sent a bill from Progressive of $63.87. After making monthly payments of $141.34 the agent said we did not make payments for the month, but for the previous month.
After asking if we were behind, she said no just that the company just bills that way. After asking if I had a claim with them in any month would I be covered. She said “yes!!” I stated but you said I was not paid for the month. My first month of the policy was paid with a credit card to start the policy over the phone. Each month after that it was automatically payed by the Bank. We will make the payment of $63.87. But I feel we were taken advantage of.
Reviewed May 8, 2018
Beware RV owners. I purchased a class A diesel pusher 6 yrs ago that had repairs done to the roof. I was satisfied with the work and had no problems. I just put in a claim for a windstorm that blew a tree branch onto the roof. It damaged some cover, ripped a hole in the outer rubber layer, wind got under and tore my roof apart. Then it rained and leaked onto my dash and caused more damage. Progressive had its adjuster conclude that because of past damage they weren’t going to do anything further. This was not caused by past damage. I haven’t had any problems with auto insurance with them, but for RV insurance I think they should get out of the business.
Reviewed April 12, 2018
Progressive doubled my RV rate when I moved to Texas then raised it by 100 dollars this year. They said it was because we had some storms. REALLY??? My RV sits in my backyard and doesn’t even move. I’m sure they’ll find a reason to raise it another hundred next year. Progressive sucks. Can’t wait to be rid of them.
Reviewed Jan. 7, 2018
This is by far the nastiest insurance company I've ever dealt with. They will fight your claims and do everything not to pay. We've been lied to by the adjusters, management will avoid you and never respond. Good guy takes the case over and lied to again and again. Our RV was damaged in a tropical storm and after the shop gave quotes for repairs Progressive did everything to try and disprove the shops estimate and knowledge of repairs. Guess progressive claims reps do repairs on the side, not.
They will go out of their way to avoid paying a claim and make it always seem like it's all your fault. I wish it could go back 4 years and did my homework on them. I never would've made the switch for the lower rate. Worst mistake ever. Auto claim, well get ready to be more disgusted with that dealing. Was involved in a head on collision which resulted in 30k damages to our truck. They fixed it! 30k in repairs and they fix the truck. Now we are stuck with a truck that we can't ever trade in due to the severe damage it sustained. Went to 3 dealers to trade it in after the repairs and no one take this on trade. All 3 dealers couldn't believe this vehicle was fixed.
Updated on 01/31/2018: As of today being 7 months from claim being filed there, the claim rep is doing his own parts searching. Our claim rep has been emailing the body shop trying to get them to buy parts from tweetys.com to save money. I guess I wasn't aware the claim reps went through so much trouble to find ways to drag these claims out. Twice now we've been told one thing and the shop told something different about what's being covered (we have the emails showing this). If you feel like being bullied during your claim process go with Progressive because that's what you'll get with them. In the end this has really ruined our experience with camping all together and never want to deal with another RV claim again.
Reviewed Jan. 5, 2018
I insured through USAA/Progressive RV. Bought a 2016 Forest River Sunseeker in October 2017. Progressive wrote the policy for 12 months through Oct. 2018. On Dec. 19 I received a notice of cancellation effective January 9 with the reason being "2016 Forest River Sunseeker has an unacceptable body style. If questions, contact customer service." I contacted customer service and spoke to 6 representatives none of which were able to explain the meaning of 'unacceptable body style'. I spent one full hour on the phone with a supervisor who try as he might, was unable to get information to answer my question. Underwriting department was shut down for the day and he would not be able to provide any further info until January 8. However, he provided me with a list of other RV insurance companies I can call. Seriously??? DO NOT DEAL WITH PROGRESSIVE. EVEN IF THE RATE IS LOWER, YOU'LL REGRET IT.
Reviewed Dec. 2, 2017
We bought a used RV in June and took it on vacation in July. We hit a really bad windstorm on the way (during the night), which caused the front part of our side to pull back from the wood siding. From what we have heard after, it was a very common area of road for things like this to occur. The wind was so bad, we had to drive really slowly until we got through the area and pull into a gas station to do temporary repairs. We contacted Progressive within the week and filed a claim. We took it in to have it looked at and pictures taken by a claims adjuster. There was also a written report done at that time. Our claim was then denied by Progressive because they said that the wood appeared rotten underneath according to the picture they saw, which then caused the siding to pull away. They also claimed that the roof wasn't properly sealed on the opposite side of the RV from the damage.
My husband contacted them because what they were saying conflicted with what the adjuster had said. According to the adjuster, the wood was fine underneath and was not the cause. The cause was strong wind damage. Also, the seal on the other side would not impact wind damage to the other side of the RV. We have had quite a few emails back and forth, but they refused to look into this further and consult the adjuster. My husband has asked for them to provide the written report, which they still have not done to this day. We are now left to repair damage, which should be covered under our insurance plan. When we first got the insurance plan, I was happy to hear how much it would cost us for the year. Now, I understand why it was so cheap. They will find a way to get out of paying for things that should be covered under the plan.
Reviewed July 31, 2017
My RV is over 10 years old and I live in it full time. Guess what?! I called my insurance agent and asked why my bill has such a huge increase and found out that Progressive did increase my insurance by $200.00. Why is it legal for insurance companies to rip off customers? I am very upset with the Wayne Riddle insurance in Deer Park.
Reviewed July 27, 2017
It's taken over a month to get our claim determination, and we did all the work, including sending photographs and initiating calls. We still don't have the written answer. They never did send us a policy, though it's downloadable (did I know that then?), and we got hung on a stupid exclusion, which, even had I read the policy through would never have made a dent. Ok, that's my fault - but why did it take over a month to tell us we weren't covered? I think they owe us for our time.
Reviewed July 26, 2017
This is the third rv I have had insured with Progressive, never had a claim until now. Basically a water line broke on a trip, by the time it was noticed the rv was flooded. Insurance co said it was "conditionally denied". They want me to remove everything, take it to a dealer 2 to 4 mo. And then they will decide! I have a full timers policy. Dealer said it's totaled and don't do it. They have seen it before and ins. Co. Will wangle out of repair. I am 70 yrs old and handicapped... Thanks Float.
Reviewed May 19, 2017
We purchased a camper in March 2017 and got insurance on site thru Progressive. The Progressive agent collected all the required information to automatically debit the monthly premium from our checking account. One month later started receiving phone calls and e-mails stating there was an issue with our account. Had to resubmit EVERYTHING to include banking information and verify authorization to auto pay. Now it is May and again receiving e-mails and phone calls - problem with account - they want me to resubmit everything again. After contacting their customer service I told them I was finding another insurance company. Will never willingly do business with this company again.
Reviewed Nov. 13, 2016
I only contacted Progressive once in order to set up the new insurance policy. They were very pleasant and helpful and were able to get me a great price with the coverage I needed. I was happy to be able to get the coverage I wanted for my RV at a reasonable price. I had checked a couple other companies that had higher prices, but chose Progressive for both auto and RV insurance and got a great deal. I got ample coverage to cover current replacement costs for the RV and that I could afford at the time. Each year, the annual premium goes down automatically.
Reviewed Nov. 9, 2016
A storm hit and a large tree fell on our RV causing a considerable amount of damage. Within a week we had the RV in the shop with a check from Progressive to pay for the damage. The people from Progressive were very helpful, professional, and kind. Anytime an issue would arise, especially during our RV experience, I was and am very satisfied with the way I am able to always get a straight answer. There are a large variety of policy options starting with the smallest bit of coverage, to keep others (and myself) protected, at an affordable price if. There are better policy offers, depending on what you're willing to pay. I was very happy with the coverage we had on the RV. It was enough to get our RV repaired and up on the road, but at a low monthly cost.
Reviewed Nov. 7, 2016
Easy to file, simple and clear. I didn't have any problems with filing a claim. They took care of everything. Customer service was very helpful, easy going, intelligent. They were very knowledgeable, made me feel like I am important. And I felt that they care. Great policy options. I choose a policy that fits my needs and wants. They have many different policies. Was easy to understand. Policies are clear. And they explain it to you if you ask.
Reviewed Nov. 6, 2016
Claims processing is very easy and it does not take very long at all. They come out and check the issue and within just a couple days it is finished. Customer service is great. They are very helpful. They dont put you on hold and leave you there. They are very good at their job. They help you with the issue and answer any and all questions you have.
Their policy options are great. They explain everything to you in words you can understand easy. They dont try to hide anything at all for you. Their policy is very cut and clear. Through them you have several options for coverage. You can get the bare minimal to the better full coverage. Their prices on coverage are far and affordable. Anyone can afford them.
Reviewed Nov. 5, 2016
Progressive is a great insurance company that puts their customers needs first before anything. They care about their clients and their situations. I would recommend them to anyone looking for insurance for any vehicle.
Reviewed Nov. 4, 2016
I had an accident with no problems from claiming. They did exactly what was promised. I had no unusual issues. I would continue working with Progressive in the future without fear of possible problems. I appreciated the professionalism of the company. The representative really helped to calm my fears. I received fast, accurate, and a very punctual response. I truly appreciated the help I received. I like that I am able to pick what insurance parts of the policy that I wanted and wasn't pushed into purchasing parts of a policy I didn't really need to use. I felt completely safe that I was sufficiently covered. I really liked having that peace of mind in place.
Reviewed Nov. 3, 2016
The customer service department took care of everything quickly. It was completely hassle-free. Minimal time on the phone and minimal time processing the claim. The customer service department was extremely helpful and knowledgeable. They work quickly and efficiently. They were very nice and polite. They have several policy options and they were explained in terms I could understand. All my questions were answered and I felt like a valued customer.
Reviewed Nov. 2, 2016
If I were asked to rate the claims I would have to say that I am completely impressed and really satisfied. They are knowledgeable and helpful and very fast and quick about getting it done efficiently. Great help. If I were to be asked about the customer service of this company I would say they are experts and very knowledgeable and helpful and very fast and efficient at what they do. This company offers really great policy options. I had no problems at all finding the perfect policy that best suited me and my family. I am very satisfied with this. The coverage options of Progressive are great. They offer different wide varieties of policies that you can pick from.
Reviewed Oct. 30, 2016
I have one particular agent I use for claims.. She remembers who I am, what I need/have and when I've filed claims she has always been very helpful with the paperwork making it stress free. Very professional, attentive and they have always gone above and beyond when I needed help. In the 15 years I have used Progressive, they have never once steered me wrong. They always manage to find me the best rates for all my needs. The policy options are much like any other insurance company. That is not a bad thing. I can count on my policy meeting my needs. When I switched companies, it was fantastic to be able to get the same coverage. My coverage needs are met easily with Progressive. The ability to bundle my insurance needs for better pricing and coverage is an added bonus. Thankfully my agent took the time to help me find the best possible coverage for the best price.
Reviewed Oct. 27, 2016
I haven't had to make a claim yet but my previous experience with Progressive has been great. I have renters and car insurance through them. I have been dealing with Progressive for over four years and I have not had any problems with their customer support. Every time I had a claim they were on top of things. I feel that their policies can be a little better but hey it's all about the demand and all of the insurance companies are in competition to take your money anyway. Like I said before the coverage is like the policy. You get what you pay for and if you're not needing a lot it's not as great when you have to consolidate a bunch of insurance on your products.
Progressive RV Insurance Company Information
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- Progressive RV Insurance
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