Fiesta Auto Insurance Reviews

I had an incident back January and I been told by my lawyer I only have $10000 only for property damage when I thought I have $100.000/300.000. I have my passenger window that had broken from an attempted robbery on December 29th last year and there wasn't no glass coverage when I thought I have coverage. Fiesta/Infinity don't fix my window.

They changed everything on my behalf without my consent, I am asking why did I paid $2000 for a policy when I don't have no coverage. Because of my age and the time frame I had been driving my car insurance should be lower. I don't know for here in New York, every year my insurance getting lower every year. Even my sons don't paid $2000 for insurance. I felt rip off and a kind of fraud. Now they charged me 2581,00 for a policy. Please I need a response.

Absolutely criminal and fraud at its worst. I am going to file criminal charges against them. I hope someone will hold them accountable for what they have done! They should be shamed in every way possible. If you have a policy with them I would get copies because you may have been frauded as well!

I went into Fiesta and the first worker put the blame completely on me. He tried to send me on my way, but I refused. I spoke to a second worker and started a new policy for $79. He did give me $63 back because my last policy didn't work. At this point, I still believed the last policy cancellation was my fault. I then received a cancellation fee in the mail from Reliant General for $45 along with a warning for "collection proceedings". I would later receive a verbal warning "We will send our collectors." After some investigation, taking time and energy out of my days, I finally found out the fault was on Fiesta. To this day, no one has admitted fault and apologized for it.

Over the next two months, I tried to get in contact with the manager/accountant, Andrea, (who actually works at an office in a different city, Dinuba), to fix my $45 cancellation fee. In the last few weeks, I was playing a little game of phone tag with her, as she would never call me back. Andrea finally did part of her job and contacted me. She never admitted mistake or apologized, but when asked why my payment wasn't submitted, she simply stated, "I don't know why." Also, she decided not to pay my $45 fee, telling me that the $63 refunded was meant to pay that, although I also had to pay $79 for a new policy through them and she knew the failure to submit the payment to Reliant General was the mistake of her company.

Even after all the frustration and being cheated out of some money (paying $45 cancellation plus $79 for a new policy), I cannot break away from my current Fiesta policy as I have invested too much money already. Extremely bad first experience. I was expecting something completely different. At least I didn't get in a car wreck during those 2 1/2 weeks I was unknowingly uninsured.

So he took me to MetroPCS store next door to swipe my card. While he was charging my card, he asked me what kind of phone service I have. I told him I have Metro service. The next thing he started was showing me Metro phones and that salesman was a very cunning guy. He sold me an insurance policy as well as a Metro phone, it was right around Christmas time. After when I was done, he gave a nice gift bag with some gifts in it. I liked the idea. I'm with Fiesta for the last 2 months, my payments haven't gone up or anything. I'm fairly happy with them. No complaints from me. I highly recommend it, thumbs up and like it.

So while my friend was getting her papers signed, I was calling my family and letting them know that we need to come get insurance from these people. They told us that they also have 2 other locations in this area and we would get good service at all their branches. After what that cute guy explained about how risky it is to be driving without a license, I wanted to also get my insurance right away.

But it seemed like he was flirting more and not asking enough questions for the information about me or my car, and he didn't even explain anything like those two people did the day before. I was very happy when Alex told me what my rates were going to be somehow he got my rates about $35 dollars cheaper than my friend, even though I was younger and had a not so good driving record. At that time, I had thought I hit a jackpot but it still felt like that something wasn't right. But I still went ahead and got my policy from Alex.

I asked him how he was able to get my rates so much cheaper than my friend and he said that he knows everything about how to work the insurance system or something like that and also told me that to tell my friend that she can come in and he can save her more money too. I told my friend but she said that she will wait till the next month and then she will go to Alex.

My insurance got cancelled and since I always forget to check my mail and don't check missed calls or voicemail, my insurance got cancelled. I found out through the letter that came in the mail that I finally check after three weeks and I called the number that was on the letter, and the lady who answered said that I never signed the document saying that I am common law married. I told them that I am not married and she mentions my cousins name and says aren't you married to him?

I told her no, then she said, she they need proof of homeowner ship and I told her I am only 19. I wish I owned a home. Lady said it says on the document that I am 25 years of age and I also needed to provide ID and since I wasn't able to do that, my insurance has been cancelled. I was very upset than I found out that their Lake June location are open Sundays. So I went there because I wanted to get to the bottom of it and I also wanted to go to metro to get a plan so I figured I'll do both things at one time.

Well, people pay attention to this. As soon as I walked in that place, it smelled horrible. Smelled like a rat died in there. Along with that, there was crazy yelling and screaming going on by this older gentleman in the back room like they didn't even care if customers were listening. It sounded like the old guy was screaming at one of his female employee and she was crying.

Finally a tall skinny guy with glasses, I believe, he said his name was Nick started to help us. Ladies and gentleman it was hard to sit there. He smelled so bad and he seemed very rude and show offish. I told him about the problems I had and he seemed like he didn't care or it seemed like he don't understand English real well cause he couldn't speak it at all.

It seemed like he was hiding something but I needed insurance and as long as he could fix my problem, I was okay with that. But I told him what Alex had done and he didn't even say sorry. After he gets all my information, the first thing he says that my payment should have been 85 not 50 like Alex told you. He asked me for a receipt and Alex never gave me any kind of receipt like the one my friend had gotten from the lady. Then Nick says well let see if I can reissue me a new policy and after he get all my information, he says that my rates are going to be 126 or around that ballpark.

I was like, this is too much. I told him that they just need to refund me the money I paid last month because I didn't even have insurance because of Alex. It seemed like he called Alex and then Nick says that Alex says that I told him lies when I went to him. In the middle of me trying to make him understand the situation that same old gentleman comes and started yelling inside the insurance place at Nick and that lady employee. I had it too much. I told Nick that I was taking my business somewhere else when I was getting ready to walk out the door nick comes running out in a forceful manner asking me to wait so he can somehow get me a cheaper rate. Well, I didn't want to either smell him or listen to his unprofessional language and his tone. I walked out and went to metro next door for me go see what kind of deal I can get to save money and there I saw that same old man. I just walked out. I didn't want to deal with any of these people.

Well let me tell you since I have switched to my father's company, I haven't had any problems, and come to find out when my friend went to go make her payment, she went to the Balch Springs location and all she wanted to do was to just make a payment and after she explained to me who it was, it seemed like that day Nick and Alex both were at that location and they kept asking her if she has time they can find her cheaper rates. She told them many times that she just wants to make her payment but they kept insisting on righting her a new policy which didn't make sense because she had just gotten a policy about a month or so ago. Can anybody explain why these brokers Alex and Nick would do that and what's wrong with keeping yourself and you insurance place from smelling horrible.

I don't live there no more. I have moved away but since I read what happened to that lady because of Alex, I decided to share my nightmare with you guys as well. Be very careful. Even if you go there try to deal with the girls or that cute guy, can't think of his name but he looks either Spanish or Persian. They seemed to have knowledge and know how to communicate. But I still want to know why Alex and Nick would do that. I will be looking forward to an answer.

Few weeks later, she gets a letter saying that her insurance is going to be cancelled. She was in shock she had paid 3 month money so she called the insurance company and they say to her that they needed more documents that she need to proof that she was married and that she owned a home. My mother told them she never told anyone those things. They told her that if she doesn't have those proof then her rates would go up 15 dollars. She went to fiesta insurance the next morning and Alex told her that he was doing her a favor by putting those information in the system because he has been doing this a long time and he knows how to give cheap price and he told her don't worry he will take care and her rates won't change.

a month after that, she finds out her insurance has been cancelled because she didn't pay payment. So she went to the different branch over there the lady told her that unless she told them that she was married and that she owned a home there is no way the agent can put that on there, and she also said that it was not showing on there that she pay for 3 month and rates went up because all her discounts was taken away. My mother works very hard to take care of us she doesn't speak good English that's why I feel that broker took advantage of her. I just want to put this out there that people need to be careful about getting insurance from fiesta. My mother is a nice lady that why she doesn't want to go to court but he cheated. I don't know why that person would lie.