Adams Homes Reviews

One truss wasn't even touching the exterior wall. It hovered above by about 3/8". The interior partitions were higher than the exterior walls in places when I ran a string across the house floor. This complicated truss installation, which was obvious, as some trusses were not sitting in the bottom of the hangers they were meant to bare on.

My personal observation is that when something goes obviously wrong, their subcontractors keep going instead of stopping to fix it, thus building on top of a problem. They fix it later when the county inspector says it doesn't pass. We gave up and considered a second Adams home nearby which had a well installed slab and bigger floor plan, but we were disappointed to lose the original location. The second home was poorly framed in my opinion with several things out of plumb. Some things looked like they needed work before sheetrocking, but these things could be fixed.

The trusses however, appeared to have warped when left on uneven ground for too long. The crew put them up all warped, bent and out of plumb and visually crooked, which is outside the truss manufacturer's installation parameters. Everything appears to be about speed, which relates to cost, which leads to quality issues. Bent truss web members were braced in their bent position. I asked a close friend who is a building engineer about this, and he said if they aren't straight, they won't work as designed. We asked for the truss installation to be reviewed by the truss manufacturer's engineer, as everything else was fixable, and were told by the general manager that if was too expensive that it may not be possible and "...we may not be the builder for you," and that though they strive to build quality homes, "there is a reason that we do not allow buyers to constantly be on-site."

If we are spending over $400k on a home we feel we should be able to walk in and be pleased with how the work looks. We canceled our contract and asked for our $1,000 deposit back due to the quality issues. They kept the deposit even though their G.M. was the one who suggested perhaps they weren't the builder for us. My personal experience isn't enough to judge the entire company, but if you do buy an Adams Home, get a good independent inspector to do a pre insulation inspection before everything is covered up with sheetrock. Visit a few homes under construction too. All the employees were nice, but their company's business model is not about quality first. Rather, it is about cost cutting everywhere to make the biggest house for the lowest price with the most profit.

This is the nature of spec homes. They warranty for only 1 year then pass the structural warranty off to another company, and they are not responsible for much after that. Because of their model of using subcontractors to do everything, the quality can vary from home to home. I saw no issues with electrical or plumbing, roofing and siding, or sheetrock finish. There is nothing wrong with using inexpensive materials, but we wanted them installed correctly. We have lost months of time waiting and are now home shopping again without our small deposit or the fee we paid to an independent inspector.

Every time I email about them coming to fix something they tell me the guy wants to come look at what needs to be done. I'm like, "How many times do he need to come look at it? When will he actually fix it?" This is very frustrating to move in a new home and you have to paint all the walls and baseboards over. Not only being lied to about no down payment, to having to put down almost 11k. To not getting blinds and the screens to the windows put in for 3 weeks. If I would have known what I know now, I would have never purchased from this company.

The model we were shown we were told is the standard for our home (lies). We do not have a lot that was promised. Floors so loud, sound like a horse is walking upstairs. Flooring man said it’s the subflooring, they have not been back. Weak spots feel like you will sink in, they said it’s not deep enough to be considered faulty. Just trifling. Even had the nerve to say, "Your home better than mine. You should be grateful." I paid for this and should be happy in it. Contracted Feb 2020, Closed April 2021. Had to separate my family and live with others for 7 months all for a faulty home, lying superintendent, lying management, lying sales team. They have no morals. Don’t let build your dog's house. I wouldn’t have given one star but had no choice. I pray God have mercy on their lying souls.

Original Review: I purchased my brand new home May 24,2021. By October 2021 I started noticing cracks in foundation of the garage. By December the entire floor is covered in cracks. Now cracks run through the entire house that is tile out onto the patio. The only thing they offered to to was put epoxy on it but not fix the cracks. We have been fighting about the issue for almost a year. They hired a 3rd party who said Adams Homes needs to fix the issue. That was in June 2022. I have not heard from them since.

Dean ** from Adams Homes has been to my home twice once in February when I showed up in person to the office in Venice Florida because after several appointments that he failed to show up to I decided to go confront them in person. He came, said, "No wonder your mad look at all the cracks," then turned around and responded to my BBB complaint that there was no evidence of cracks. These are some real idiots. Then in June Dean along with Jason ** from Maverick warranties and insurance come and look. I received a letter from Jason on June 17, 2022 stating that Adams Homes is responsible for the fix. Yet not a word. The cracks have not stopped. There are more. Adams Homes is one of the worst builders I have seen. They do not care about the people who have spent a fortune on their homes and the problems we are having. I guess next step is finding a lawyer.

The last time our home flooded was May 25th and FINALLY Adams sent out the Septic company (Brian Davis Septic) and we watched as they dug up our yard to inspect the septic. That is when we were told the drain line was crushed and needed to be replaced. It was several more weeks before that happened and we only found out it had been done by repeatedly calling Brian Davis Septic. The Superintendent came out to our home and told us that the damage should be fixed and after weeks and weeks of phone calls made by us (my fiancé and I) we still had no answers. Finally Jason in the warranty dept reached out and came out to our home on Friday, July 1st and told us they *might* fix *some* of the damage!!! He told us he would call on Tuesday, July 5th with answers but didn't.

Every time we call we reach Lisa or Michelle and are told Jason is out of the office or in a meeting and will call us back with answers but he never does. It has been THREE MONTHS and nothing has been done to fix our home! We are FED UP! We just want our home fixed so our family of 6 including 4 young children (ages 11 to 1 year old) do not have to live in a house torn apart, missing flooring and baseboards, with water damaged cabinets, doors, trim and furniture. We want answers and we want our home back!!! The home we JUST BOUGHT less than a year ago for $300,000! We want it back the way it was before it was destroyed due to your company's shoddy work and negligence. Since going public I have heard numerous horror stories of the same nature about Adams Homes! DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO BE TREATED THIS WAY!!!

Guessing Adams homes pissed off the lender who basically told us that he was sick of Adams Homes and that our home was worth more than we purchased for and that the build was purposely slowed down as a tactic to get us to cancel the contract so it could be sold for more money (we were too far in for Adams to ask for more money like they are doing to people now).

We watched houses being worked on that signed contracts after us and their permits went in after us. (Public records don’t lie.) Paint is a hot mess, went in with a marble and found hollow spots in tile floor, back patio concrete is cracked and was told “there are 2 types of concrete..cracked and ones that haven’t cracked yet”, dead grass with weeds (after 2 months we are still trying to get dead parts to grow), 1 closet door was installed backwards and you can’t open it all the way (swings in not out) gaps between the floor and wall (was told nothing can be done about it), sloppy grout and caulking), carpet is already pulling up where it meets the tile, water spout already had to be replaced due to breaking on first use.

Horrible..horrible..horrible experience. You see all these photos of people with the house pic and welcome gifts…we got none of that..all we got was “here’s your keys” (and they didn’t open all the doors..had to call them to do that too). If we had listened to Adams Homes and their preferred finance company, we would have been homeless for 6 months.

Do not sign with their “Preferred Lenders”, do not buy down your rate..lender sold off our mortgage before the 1st payment was due because I told them no to buying rate down. Wish we went with another builder and found our own finance company. The only good experience we’ve had was with Lance (Superintendent) who took over the gory mess of this build in Royal Highlands. I had a better experience when I built my other home with Maronda! SMH DO BETTER ADAMS! You made what was supposed to be a happy experience into a family’s nightmare!

We finally decided that we would walk the house with their permission after they had been working on it for around five months and it wasn't even to drywall stage. While walking the house we found that they had not even installed our shower in the master bath. We brought it to their attention and they said it would be fixed and cause no more delays. Two months later there was still no progress made. At this point they offered to let us cancel our contract and give our money back because they couldn't even provide information on the next step in the process or an estimated date of completion. We spent 11 months trying to get our home built with little progress and a major error. All the other builders we looked at had their homes completed and the owners moved in by school. I was very disappointed with this being our first experience in building a home.

After we cancelled our contract it seems like a miracle happened and they started completing the home much quicker. It seemed to me they wanted us to cancel so they could make more money. I just want to people to know our experience so hopefully they don't experience the frustration and heartbreak we had to. The only good thing to come out of this is that we found another company to build another home and the experience has been totally great with home also being of better quality.

My front yard cannot and will not grow grass due to the fact that it was not prepared properly. You could twist or break your ankle if not careful while walking in the Front Yard. Contractor verbally said that they would take care of this. Has not happened and was told today (10-14-2021) that this is a Home Owner (My) problem and I would have to fix it. Back yard is a MUD pit due to improper grading of the lot. Again I was told today (10-14-2021) that was a Home Owner (MY) problem and I would have to fix it.

Adams cares for nothing and all they want is your money, after the contract is signed it's all over. Good luck in getting anything done. The GM (Bob **) and the warranty person (Scott) are a work of art. They will tell you whatever you want to hear, and when questions later about a conversation they conveniently forget. BUYER BEWARE. DO NOT BUY from this Company, you will be sorely disappointed.

They originally told us our closing date would be the beginning of August then a week later moved it up to June! We figured it out and made the arrangements to move in June the once it got here they moved the date back to the end of July. The week of closing they tried to push it back again. The building process was rushed which might be why there are so many problems with the house. Worst home buying experience ever and I will never use them again.

Right after moving in I had to call the AC person bc my air was set on 65 but the temp was freaking 80 degrees so he had to replace something that obviously they tore up while working, then my panel on my dish washer does not work, I am currently waiting on the company to send someone to fix it. Also my carpet was being soaked with water for two days near the main bathroom, come to find out there was a crack in the bathtub that was obviously covered up at the time of installation and they got in no hurry to send someone to fix it so yeah I ended up not being able to use it for at least a week and lastly I was wondering why my light in the garage would not come on (the one connected to the garage motor) but come to find out after getting up there to look at it, these people could not even take the time to put a bulb in....so yeah I highly do not suggest this company at all!

We did manage to close four hours late after multiple rescheduled closing dates (don’t believe them when they say it will be done and get it in writing; one delay was due to Marty providing a drawing of the garage doors being complete instead of a photo because they weren’t actually complete). However, the problems haven’t stopped there. The drainage in our yard as well as the rest of street has a river and/or lake that routinely washes away seed even in light rain. Multiple homes have this issue. Adams Homes claims that it is not an issue unless the water fails to subside within 48 hours. They are choosing to ignore the increasing trench in the clay in our backyard that is letting water run alongside our foundation. They say they don’t care because “this isn’t normal rain” today.

However, we have contacted them multiple times regarding this issue and the reaction every time is to say it isn’t really a problem. When we moved in it took 2 months to get them to fix the garage door device that opened and closed the door. Neighbors have had issues from trash in the drainage pipes left from the builders, air conditioner drainage being stopped inside of the walls, garbage disposals and dishwashers not properly draining, and more. And now we find out that to get a propane tank put in for the fireplace at our home, we are going to have to put the propane tank 10feet out in the yard because of clearance issues to prevent fires that Adams Homes must have not thought were important either. I recommend no one in Raleigh area use Adams Homes. Also, if you chose to go with Adams Homes, I’m sure they would appreciate if you overlook the empty beer cans left in your walls while they are building.

We contacted Wayne Adams to discuss our issues, and we never received a response back. After relocating to this area due to military orders and we went along and purchase the house because we were put in an uncomfortable situation. At that time, Shondra the agent, was very rude in which she stated our real estate agent at that time Michele was “too blunt”. Once we had the initial walk through the Superintendent, Darrell, came to the home with a major attitude stating the brick was not his fault and it was the agents. He also was upset that our independent inspection company stated there was issues that Adams Homes needed to fix in the home. Darrell bashed the inspector company stating, "They're telling you all this stuff because you are paying them for an inspection." He was also very condescending and said, "I don’t care if a buyer doesn’t buy the home because it won't hurt me".

We mentioned to Darrell that the inspector stated the concrete needed to be looked at on the sides by a professional due to the moisture, which was recommended by an independent inspector. Darrell flipped again and said nothing was wrong. Once we moved into the home, the garage floor began cracking tremendously and the moisture was still on the wall. The walls on the garage started to crack. My master bedroom ceiling began cracking and the paint started falling off the ceiling in another room. The crown molding broke in my son’s bathroom and some of the sprinklers were put on our neighbor property, cabinets were not closing, and doors were not closing properly.

We contacted Ally, the Warranty Coordinator, on several attempts to get these items fix since we are in our warranty. To this day, either Ally ignore our emails, or she only respond to certain emails. We then went to the Headquarters in Navarre and asked to speak with Wayne **, we were refused and told there was nothing they could do to help us. After this Ally calls and states, "We need to call the Bonded Warranty because they are responsible for the garage". However, we email them and they stated," This is Adams Homes' responsibility to fix."

On July 1, the production manager and his assistant, Rodney **, came to our home to inspect the garage. Before we could show them the garage, they had an a very condescending and negative attitude. They walked into the garage with a stick that was ¼ inch (per warranty criteria) but never tried to measure the crack and highlighted book and said we will not fix this until it "gets worse" (the pictures attached shows the stick sitting in the crack, which meets the criteria). With a serious attitude and in a disrespectful tone, Rodney ** disrespected my father-in-law, who is a Disabled Veteran. My wife began to explain her concerns when Rodney ** verbally assaulted her and put his finger in her face. The production manager asked him to go in the truck and he refused.

At that time, I asked them to please leave our home. As a military family, whose wife is a Disabled Veteran who is utilizing her hard-earned VA loan to purchase a home, this is unacceptable. Adams Homes is preying on Veterans and military families, especially first-time home buyers and minorities. I strongly feel this needs to be investigated from an outside agency due to the numerous of complaints we heard at our latest HOA meeting regarding the substandard service in product. We are not the only minority family dealing with these issues in this community. One family is already pursuing legal action against them.

I would give 0 stars if possible and if it were not for the building manager that we originally worked with and got to know. It would not surprise me if that individual realized they could do better elsewhere. Their lack of accountability and continual growth and expansion as a company is truly a shock. I wish we had done more research and hope that you turn the other way to find better options for a building company. We have told everyone we know to do so when they ask about our home.