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Reviewed April 23, 2010
Between LG and Samsung, I always supported Samsung. The reason could be my being in IT and Samsung makes very good computer parts. Alas, my allegiance to Samsung broke and that also in a very painful way. I have a Windows AC which lost its cooling capability. I made a complaint to Samsung regarding this on 15th April 2010, Complaint number: **.
On 17th of April, I got a visit from Samsung and the person told me that the AC needs to be taken to service center to repair it. He told me that it will be picked up next day. Today, it’s the 23rd of April 2010 (8 days since complaint) and nothing has been done yet. My only connection to Samsung is through customer care number 3030-8282 / 1-800-110-011. Not a single day has passed that I have not given them a call.
Except for few, most of the executives in their call center are buffoons who cannot even speak properly. I wonder for what kind of quality purposes the call is being recorded by Samsung. Some of them tried to console me by saying they are putting my case on urgent basis, one nice guy went to the extent of marking it ultra urgent. I tried to contact through the website, but all of the functionality require you to be a registered user and their registration form gives server error (when you select Delhi as Region). There are other major problems with the registration form. I have emailed them, but I’m still waiting to get the reply. In this record-breaking summer, Samsung has done nothing else but to make my life hard.
Samsung Air Conditioners Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- Korea South
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