Samsung Air Conditioners Reviews

Next day when I again call him, he says he will attend. He comes, just sprays the perfume and leaves. I myself had done that many a times before he could visit to bare the smell. This is not called as a service. But the bad odor exists. I know that bad odor can be for two reasons, if some dead insects in the drain pipe or if there is a lot of dust collected within the filters. This cannot happen within two days and I am sure about that and as I mentioned, I haven't even used it that much. I registered a complaint again through email. I get a con call arranged. The service manager Mr. ** says he will get the indoor unit replaced. I asked him to service it first and then if the issue persists, then to replace. He acted off to be a very good human being on call and provided a contact number to directly contact him for issues.

There was another technician arranged to look into this and he did clean the filters, drain pipe and all. But the same day, in the night, the smell was back. So I tried contacting Mr. **, and he does not pick up the call. Once he picked up and promised to give a callback but I did not receive any. Then after trying numerous times, he picks up after a day and he transfers the call to someone and when asked about the replacement as promised, he is all rude like Mr. ** and says will send a technician. I was explaining him the scenario and he is not bothered to listen and he laughs over when asked about replacement and disconnects the call. Let me tell you, the technicians who come for installation, issues, they are all inexperienced, irresponsible. They don't know how to explain anything. They hardly look like 17 years old. I am not saying all are inexperienced, but yes, people who did come to my place were.

Samsung is the worst product ever. DO NOT BUY. Their service sucks. Such an harassment for a customer. Service people are inexperienced and irresponsible. I am going to write everywhere I possibly can. I just wish and pray your business stops in the AC world. You guys should consider recruiting experienced people, or at least give a proper training and should learn how to talk to a customer. ** unit and service. Model number: AR12KC3HATPNNA.

Soon, on 15-6 -2012, our AC again stopped working and we again contacted customer care, which was again forwarded to the same service center Kaiser Electronics who again took repairing charges in advance via bill no ** on 15-6-2012. When their staff again came to our home, they again misbehaved and misconducted with the ladies at home. My wife only requested the employee to clean the cabinet of the AC before fitting it inside, but they answered **. They also started staring in her eyes and started making angry faces on them.

If this is the behavior of Samsung service centers and their staff, I would suggest to all people never to buy Samsung products as their services are the worst in the whole electronics and appliances manufacturers.

On 17th of April, I got a visit from Samsung and the person told me that the AC needs to be taken to service center to repair it. He told me that it will be picked up next day. Today, it’s the 23rd of April 2010 (8 days since complaint) and nothing has been done yet. My only connection to Samsung is through customer care number 3030-8282 / 1-800-110-011. Not a single day has passed that I have not given them a call.

Except for few, most of the executives in their call center are buffoons who cannot even speak properly. I wonder for what kind of quality purposes the call is being recorded by Samsung. Some of them tried to console me by saying they are putting my case on urgent basis, one nice guy went to the extent of marking it ultra urgent. I tried to contact through the website, but all of the functionality require you to be a registered user and their registration form gives server error (when you select Delhi as Region). There are other major problems with the registration form. I have emailed them, but I’m still waiting to get the reply. In this record-breaking summer, Samsung has done nothing else but to make my life hard.