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About LG Dehumidifier Reviews
LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.
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Reviewed Dec. 12, 2014
Purchased the original in 2011. Within 1.5 years the dehumidifier began to accumulate frost on the top surface. Called LG and was told to contact repair person.... but then they agreed to send a replacement. Same thing occurred in a year or so. This time they directed me to a repair shop but when I called the shop they refused to have me bring the dehumidifier saying that LG does not pay and so I lugged the product miles from my home to find out that I would be required to pay for repairs - unless the issue was a defective compressor.
I called LG after lugging the product back home. They replaced the unit with a reconditioned unit... Now 1 year 7 months later the same problem - and LG Executive Services is unwilling to replace the product saying "all things are man-made and have flaws" - call an authorized repair. I've read repeatedly that the life-expectancy of a humidifier is about 3-5 years. Not so with LG.
Reviewed Aug. 28, 2014
Worked for a couple of seasons which from the comments appears to be far greater than usual. Then it died with an error message not in the book. The repair center is 30 miles away. Our last dehumidifier worked for 10 years when it worked. This one worked well but two seasons isn't enough for the money. Be warned.
Reviewed July 8, 2014
LG Dehumidifier Model LD451EGL - I purchased the Subject dehumidifier on June 9, 2012 at a local Big Box store. It worked, as it should, during the 2012 and 2013 summer seasons for a total of 3 months per season. I use the box that the dehumidifier came in to storage it for the remaining 9 months. I took the appliance out of the box in June 2014 and, while it runs, it does not catch a single drop of moisture. I have been very faithful to the operational instructions and how I store it back in the box after the end of the summer season, so I am at a quandary as to what could have happened. Looking back at what I may have done wrong: neglecting to complete the LG Electronics Product Registration.
Reviewed July 6, 2014
The thing worked for one season. After that, since it ran but didn't collect any water in the bucket, I incorrectly thought maybe the air just wasn't that humid. It made a lot of noise and ran up the electric bill but was completely useless. It was, of course, out of warranty. The repair shop is in another state and I know it will be a complete waste of time to drive up there. It would be nice if the commenters could recommend what they did as a solution.
Reviewed June 28, 2014
Bought it in 9/2011. Had it replaced right away due to the awful noise it was making. I should have ran away while I still could have. Anyhow, it's now 6/2014 and it won't put out any water in the bucket. It runs up your electric bill but does nothing else! The customer service wanted us to pay $85 for a diagnostic and we only paid $174 - well hello, we might as well buy a new one and we can guarantee it won't be an LG. Run.... Very disappointing!!! Thieves!!
Reviewed June 18, 2014
LG Humidifier LD301EL - We bought two of these units in June 2014. One malfunctioned from day one, and we returned it. Our mistake (beyond buying the LG products in the first place?) was not returning both of them. We used it, say a dozen or two times last summer. Since then, it has been stored properly. Plugged it in yesterday. It runs just fine, sucking energy and pretending to work but, alas, it does nothing but make noise and run up our electric bill. I contacted LG and was told that if it were still under the one year warranty, I would have to make a 40+ mile roundtrip (twice, so 85 miles or so in total) to take it to their authorized repair shop. No matter, the warranty expired 4 days ago. I recommend you run from all LG dehumidifiers.
Reviewed May 2, 2014
Dehumidifier LHD659EBL - Unit was not working... "Empty Bucket" red light would not go off. Called Customer Service. They gave the names of three places to repair it. Closest one was 43 minutes away from my home. Called the company "E Pyle Co." Palmyra, PA. They stated that they only repaired the ones that were bought at their store. Unit warranty was not completely up. What kind of policy makers does LG have? This is ridiculous!!!
Reviewed Oct. 19, 2013
Bought 45 pint unit from Home Depot in May of 09. A 5 year warranty was included at no extra charge. Good thing I kept the receipt. I hooked up a drain tube to the unit and placed it near the sump in my basement and pretty much forgot about it. After about 2 years it ran constantly and never produced any more water. My basement begins to smell musty when the units die. I contacted LG and they sent me a 'refurbished' replacement. I put the previous unit in the same carton and sent it back to them postage free. In August of this year, the second unit started doing the same thing and icing up on the case.
This time LG told me to take it to a repair center. I had read some horror stories about this so I called the center and asked them to assure me that I would incur no costs which they did since I had my receipt. Within a day the repair center called me to tell me LG would again replace my unit and to come pick it up. I was told LG would contact me which they didn't. Finally I called them and they said another dehumidifier was ready to be shipped to me. After a couple weeks, nothing came so I called them again.
The attendant was pleasant, not patronizing, even though I was getting impatient. She cleared up the previous attendant's error, we emailed some paperwork and they sent me the 2nd 'refurbished' dehumidifier. I plugged this unit in and immediately the 'full bucket' light came on and the unit quit. I took the bucket out and tried the switch that indicates 'full bucket' in both positions with the same results. LG asked me to email an image of my receipt this time and tells me that they will decide to either send me a 'new' unit or a refund. Their choice, not mine.
Now I wait. Almost 3 months now without a working dehumidifier in my stinky basement. Looked on CR at their ratings and they don't seem to check for reliability. From reading other reviews of all the brands, it seems all the affordable dehumidifiers have similar or worse problems. Our Kenmore ran for 10 years before a lightning strike took out the board. Newer Kenmore’s are apparently junk now too and are included in a recall by their manufacturer in China for catching on fire. See Consumer Reports.
Reviewed Oct. 10, 2013
These LG dehumidifiers just don't last... poor components & quality control inspections I suspect. Usually, the seals on the system fail allowing refrigerant (like freon) to leak out. Now the machine runs all the time (24/7) put produces no water (complete waste of electricity). My 65 pint unit was purchased July 2012 from Home Depot and lasted only 14 months. My Home Depot has great customer service, but now I have to deal with the extended warranty people. I will not buy another LG dehumidifier again... I'll look at Lowe's or Sears this time. But be sure to read all the reviews on line first! Advice: Don't buy an LG dehumidifier. But if you do, PLEASE buy the extended warranty (you'll need it. 2-year extended warranty was about $50 extra). Note: LG Factory warranty is only for 1 year.
Reviewed Aug. 22, 2013
Purchased an LG LD651EBL Dehumidifier last year from Home Depot. After a few weeks, it quit working and flashed a code. I contacted LG who told me it was defective and to return it. They would mail me the return label. That's ludicrous given they could email it instantly! I took it back to Home Depot and they accepted it back for exchange. Hurray for Home Depot! The second one worked for a couple of months, then failed. If I reset it, it would run for 15 min., then stop again. I did this repeatedly for at least two weeks. I finally contacted LG with the failure code. The agent said it needed to be repaired. Repaired? It's like new and a second one at that! I repaired it by putting it into a dumpster. This will be my last LG product I ever purchase. If someone wants to give you an LG LD651EBL Dehumidifier, make sure they also pay you to take it since you will have to trash it after a very short period. On the bright side, it looks nice and shiny on the outside.
Reviewed July 11, 2013
Broke in less than 3 months. Called LG and was told to ship it to them at my expense, and then told to take it to a repair center. First one was in a Hasidic community where non-Jew are not welcome and the guy didn't work for them anymore. Second one was 60 miles away. I drove there to get it repaired and they couldn't fix it, and a month later sent me a refurb. Less than a year later, the refurb quit. I would never buy anything LG again. I think they used to be GoldStar, enough said.
Reviewed July 10, 2013
My humidifier was part of a recall. LG wanted to give me a very low prorated amount on model 580.53509300. I told them, "That was unacceptable." I was told a manager would contact me in 7-10 days, never did. I called back and was bounced from call center to call center. I was told basically too bad and that they have followed all the guidelines issued by the US Product and Safety Commission for a recall. How about standing by your product and keeping YOUR customer happy? Now I have to pay $25 to get rid of the old unit and will have only $50 to put toward a new (NON-LG/KENMORE) unit. I will never buy an LG product again EVER! Also it took them 9 months to contact me. Thanks for putting my family in danger; good thing my house didn't catch on fire like some other houses did.
Reviewed July 5, 2013
I called the service center and was told to call Arc in Chesterfield, VA - no answer. I was told they would find a repair person. Then they give me Arc's # again. They killed another week and then told me they would escalate it to their product managers and they would give me an email and tell me how to conduct the exchange - no email. Then they told me to wait 3 to 5 business days; I did that - no response. LG service sucks! Before you buy an LG product, call me! I will tell the truth about their ** service!
Reviewed June 27, 2013
I purchased LD450EAL dehumidifier on 07-24-10 at Home Depot. It stopped working with error code "01" within 22 months. I will NEVER purchase an LG appliance again.
Reviewed June 10, 2013
I purchased a 65-pint dehumidifier Model # LHD659EBL with a five-year parts and labor warranty on 11/27/09. It lasted until May 2011 and had to be swapped due to no dehumidification. The swapped unit is now broken, as it also lost freon and is no longer working. My experience has been that the LG dehumidifier unit is a piece of junk. It is interesting to note that all their units sold at Home Depot now only have a one-year parts and labor warranty.
Reviewed May 30, 2013
I have had the unit only 3 years but only ran 2 summer seasons. When turning it on this summer, everything ran but the coils do not get cold. A repair tech told me it lost Freon probably through the coils and would be more expensive to repair than replace the parts. I would think it should have lasted longer than that. Model is LD650EAL purchased on 07/20/2010. It was dead on start up on 05/30/2013.
Reviewed Sept. 24, 2012
I purchased an LG dehumidifier DH504ELY7 in May 2009. It stopped working in May 2010. Luckily the retailer I purchased it from replaced it for me. By June of 2011, the new unit no longer worked. I could no longer get it repaired or replaced at no charge. Is this unit only supposed to last 1 year (and that's only using it 3 months out the year)? I still have the unit. The fan comes on but no water comes in the bucket. Also, is this one of the recalled units? Now I'll probably have to pay to have this unit disposed of. I'm not happy with this product.
Reviewed Aug. 19, 2012
I turned on the new LG dehumidifier, and it put off a very bad smell. The manual that you can't see until you get the unit home and open the box says that people should not occupy rooms when this dehumidifier is running and that it causes "bad air quality". How can any company get away with this? Exactly what is "bad air quality"? It smells like ozone, but I'm not sure. My son and I were in the basement for a few hours, and we both got headaches. I would never buy another LG product. I can only hope that they take the unit back at Home Depot.
Reviewed June 21, 2012
I bought an LG dehumidifier from Home Depot in Middletown, Rhode Island on October 6, 2011. I am not sure when it stopped working since I had it running in the basement, but I tried to get it to work and it would not. I thought maybe I just was doing something wrong so I asked my plumber. He said it was broken and that I should take it back. I took it back to Home Depot and was told unless I bought it 3 months ago that they could do nothing. They also said that someone had come in the day before with the same product that was defective and she would not return theirs either. I called LG and they informed me that I could take it to Rinfret's in Middletown.
When I called them, they said they do not fix dehumidifiers under warranty. I called LG again and they said I would have to take it to Pawtucket, which is about 40 minutes away. I am very angry that I could not just return it to Home Depot, since it was defective and get another one. I would like you to replace the faulty one with a new one. When we renovated our house, the contractors informed us not to buy from Home Depot, since the manufacturers always make inferior products for that chain store. I now believe this and will not buy another product from Home Depot. They and LG are ripoffs to sell inferior products that they do not stand behind.
Reviewed June 21, 2012
I bought the LG dehumidifier at Home Depot last year. I went out last week and it had stopped working. The unit said the bucket was full and would turn off immediately. I looked at my receipt and literally it was still in warranty by one day (1 year parts and labor). I took it back to Home Depot and got nowhere. They said I would have to go directly to LG and LG could direct them to give me a new unit. Not true. I called LG and they said it was a common problem and I needed a new thermostat. I asked if they could just send me a new thermostat and they said no way. I would have to take it to a repair shop 1.5 hours away. I live next to Charlotte, NC and asked "Why should I drive a total of 6 (drop off, come home, pick up, come home) hours to get a unit repaired when I live next to a large city?" They said that's the closest one?
Customer service at Home Depot and LG has been horrific. No one cares. It is obvious to me that Home Depot is selling a very cheap unit that they have to know it has immediate problems once it leaves their store and LG purposely has service locations that are near no major city so folks will not travel to get their units fixed. Worst experience I have had in years.
Reviewed June 6, 2012
I purchased an LG 50 pint dehumidifier model DH504ELY7 in June 2008. The cost was $175. It worked fine for 4 years. When I turned it on this year, it does not extract any moisture from the air. I called LG customer service and they gave me the name of a local repair company. I called them and they said it was out of warranty, with the warranty being one year on parts and labor. I mentioned there was a 5-year warranty on the compressor and I could not hear the compressor going on while the unit was running. The service technician replied that the warranty was for the part only and did not include labor, which would be $200.
It would make no sense to fix my unit because I can buy a new one for less money. I am not happy with LG. I will never buy any of their products again. After reading all these poor reviews for LG dehumidifiers, I have to feel lucky (ha!) that mine ran for 4 years and did not catch fire. Bottom line is do not buy any LG products. They're junk and will not last.
Reviewed May 31, 2012
I purchased the LG dehumidifier in March of 2011. It quit working in May of 2012. It kept saying the bucket was full. I contacted the company and they told me to reboot the sensor. This did not work, so they gave me a service provider in my area. When I called the service department and explained what was happening, he began to inform me that it was a communication problem between the electronic circuit board and the bucket sensor. He also stated that this is a recurring problem with the LG450EAL model and it is cheaper to buy a new one than to repair it. If the company knows this is a problem (and they should since I am sure service reports are sent to them), then why was this model not recalled?! The economy is bad and I cannot afford to buy a new dehumidifier. LG: “life's good.” But for who? Not the consumer. Needless to say, I do not have a dehumidifier in my basement right now. I will probably not purchase another LG product.
Reviewed April 2, 2012
LG dehumidifier - The device quit working after one summer. They sent me a "refurbished' unit which also lasted through one summer. They told me to take it to a service facility which is 25 miles away and gave me a case number. The service facility informed me that it would cost fifty dollars to examine the unit. Probably a seal leaks refrigerant and the total cost is about $150. I suspected the refurbished unit was manufactured at about the same time as the original one. It was a very frustrating experience and wasted effort which could have been avoided if only the rep at LG would have been forthcoming.
Reviewed Oct. 23, 2011
LG Dehumidifier’s automatic shut-off doesn't work. I almost had an overflow and then realized that even when I take the bucket out, the machine does not stop working as the directions say it should. I exchanged the unit and got another one, it’s has the same problem. LG customer service was not helpful.
Reviewed Oct. 10, 2011
My model #GHD30Y7 was part of the recall and I contacted them about a replacement and was told I would get an email in a few days with info. A week went by and no email. I called again and was told to wait a few more days, still no email. I called back and got an email, followed instructions to get a replacement sent to me.
Directions said that I should receive a replacement unit with mailing labels to send the old one back. No new unit arrived, so I called again and was now told that I needed to send the old one back first. I asked to speak to a supervisor and was transferred to someone in an executive department who said that there were no supervisors in the recall department and that he could not do anything to help me, or tell me who could help me. I told him I would be filing a complaint with the BBB and he said fine. How long does it take to get a simple recall issue fixed? Now I need to provide a box, at my own expense, to ship the unit back?
Reviewed Aug. 8, 2011
I purchased an LG Model LD651EBL 65 pint dehumidifier, the 2nd one I have purchased in 2 1/2 months. It keeps going to CH24 and shows "full bucket" and shuts off. I have to unplug it and plug it in again to have it start but it does not continue to operate and goes back to CH24. I have it hooked up to a hose that dumps into a basement well.
It has to operate either on a 2 or 4 hour period all year. I may be doing something wrong. If so, I need someone to let me know. I have called LG. They are very helpful, calling back in 1/2 hour. I must have a replacement today.
Reviewed Oct. 1, 2010
I have yet another LG dehumidifier that just won't turn on and it's not even 1 year old. Don't buy an LG!
Reviewed Aug. 4, 2010
Our one-year-old dehumidifier stopped working and was extremely noisy when it was working. We were instructed to deliver it to a miserable location and had to carry it in ourselves, we are seniors. The area we left was filled with broken dehumidifiers, the same model as ours. Obviously, another made in China piece of junk!
Reviewed Aug. 3, 2010
I work second shift. I get home at 11:45. I went to the basement to feed my fish. I have five fish tanks in the basement. The dehumidifier was off. I don't always leave it on. I turned on the dehumidifier. It showed high level and was set at 70%. Everything was normal. I feed my fish and take care of my other pets. I went to my bedroom which is in the basement to watch TV at 12:45. While watching TV I smell smoke. This was about 1:15. I opened the bedroom door and could hardly see because of all the smoke. Running to the stairs, I see the dehumidifier fully engulfed in flames. Flames two feet high. I, being an ex-fire fighter, I pulled the plug. It just happened this was by the wash tubs. I took three buckets of water to put it out. The pictures will tell the rest of the story. Besides a basement full of smoke and an old metal cabinet that was damaged, my family is alive.
I contacted LG the next day. I called the customer service. They stated that I needed to take it to a service center to determine what happened and gave me the name of Pennale Appliance Service Center, Round Lake Ill. I took the dehumidifier to this service center. About 4 days later, the service center calls and states that LG should replace the dehumidifier. I contacted LG today and was told that as long as I was not making a damage claim for the house and no one was injured there was nothing they could do. I already cleaned the basement and threw away the metal cabinet. LG stated that their policy is if there is a damage to their dehumidifier, they are not responsible.
I tried to tell them that I cleaned the house myself and the old cabinet was nothing but I'm out of a dehumidifier and the most important thing I could have lost my family. I had six people in the house at the time. If I wasn't there at that time, it could have turned out a lot different. The receipt was in the owner’s manual taped to the top of the unit, which are all ashes now. The dehumidifier was purchased at Home Depot in 2004. I have pictures. If you want to see them, let me know where to send them. Let’s hope that no one dies while some one gets to the bottom of these fires.
Reviewed June 13, 2010
I bought an LG dehumidifier and it did not work from the day I bought it. Trying to locate a responsive representative from LG is impossible. In fact, I have two LG dehumidifiers that don't work. You would think I would have learned my lesson the first time. I have a very humid basement that due to these non-functioning LG dehumidifiers has caused many stored items in my basement to become damaged beyond repair. Anyone who is thinking about buying any LG product should be aware of the very poor quality of both their products and of their customer service. Beware!
LG Dehumidifiers Company Information
- Company Name:
- LG Refrigerators
- Year Founded:
- 201 James Record Road
- Postal Code:
- United States
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