GE Spacemaker Microwaves

GE Spacemaker Microwave Ovens

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Overall Rating3.9 out of 5
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GE Spacemaker Microwaves Reviews

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Page 3 Reviews 40 - 240

Reviewed Nov. 28, 2012

I have a GE Spacemaker XL1800 microwave. I have owned it for 9 years now and it worked very well. It recently quit heating. I googled repairs online and it was amazing the number of hits out there with the same problem. One site said that the magnetron GE uses is known for failures. Several post said to call GE parts dept. and they will ship out a new magnetron, because there is a 10 year warranty on the part and this part fixed their ovens. I pulled out my manual and sure enough, the magnetron has a 10 year warranty.

So I called GE. I gave them my model and serial and they came back with this part only has a 5 year warranty. After 2 more calls, I faxed the pages of manual in to prove to them I had in fact a 10 year warranty. It took them another day to call me back. Finally, I received a call acknowledging that they now believe me that I have a 10 year warranty on that part. Now the excuses start all over. They claim they have never shipped this part out that it is a safety issue. I explained that the 15-20 post I had read all must be lying then. After several minutes of trying to explain my case, there was no resolve. I gave up. I then decided to go to and check the availability of this part. Wouldn't you know that anyone can go on their parts website and purchase his part for $166.00?

I then called them back and asked for an explanation as to why I can purchase this part directly from them but under warranty they won't send it out. Their answer was again we don't and have never shipped this part. They also added that if I actually tried to place an order for this part, it would not go through. I explained that was odd since I did try this scenario and got to the point of having to enter my credit card info with no prompts that I cannot purchase this part. Again, the answer was we won't give this part out. Not a very good explanation. I forgot to add that the first response was that part does not exist on our parts site. I had to direct them to the site and give the part number. I asked why they are not honoring their warranty. They put the warranty out there. Their final answer was they could schedule a service tech to come out and I would have to pay more in labor cost than what the oven cost. All I am asking for is that they honor their parts warranty and they won't.

My recommendation is to never buy GE Appliances or anything that has GE's name on it. This is what happens to companies that get so big that they believe they do not need customer service anymore. Realistically, this part probably only cost them less than $5 and now they have lost a customer and hopefully everyone that reads this.

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Reviewed Nov. 4, 2012

GE microwave (GVM1540DM5WW) installed today does not heat - Brand new, fresh out of the box microwave did not heat food. I believe zero quality control at GE. Also, it is a space maker and I had no outside vent to install to, but because it had to be vent-less, I had to take the top apart and reposition the vents to point forward (instruction not clear on this so I was not sure I had been given the proper microwave). It also requires a filter ($25) so it can clean the air as it vents; the directions say it should have been included but it was not included, and Home Depot had to mail it to my home. The GE Profile (expensive) that I replaced with this new GE broke down 3 times. The repair was $300 each time and I had hoped that GE had fixed their microwaves, but I guess they're able to sell them to us suckers, so they have no motivation. Next time I'm buying a $30 countertop Hotpoint!

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Reviewed Oct. 17, 2012

I bought my home a GE Spacemaker over range microwave. Like many microwaves, it was working fine. Now the door handle and frame that holds the door handle has completely fallen apart. I'm furious! I am a small person and cannot believe how this could have happened. Now, I got to figure out to get this repaired..

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Reviewed Sept. 18, 2012

First the refrigerator, when it was about three years old I had to replace the motherboard. I paid over $300.00 to replace it. Second, the icemaker stopped recently along with the water dispenser. I called about the water dispenser after I had purchased a new filter, thinking that was problem. It wasn't. I have a warranty type agreement with a local company (not GE). Serviceman said the water line was frozen and said the refrigerator door did not have a good deal of insulation. Then the icemaker went a week later. In addition, the fridge has rust on it, as well as my dishwasher, and microwave. My microwave was recently repaired as well. GE is not going to get any more of my business.

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Reviewed Sept. 12, 2012

I purchased the first GE SpacemakerJEM31SF on 8/13/05 and had to replace it because the interior lining was peeling. The second one was purchased on 5/19/10. The interior lining is peeling in the exact spots that the first one peeled - on the top and the side next to the light. GE offered a $150 goodwill offer and I want them to replace it 100% (cost is $249).

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Reviewed June 27, 2012

Endurance of product construction - The frame of my microwave cracked and the light went out, which is difficult to change. I cannot find how many watts the microwave is for cooking purposes.

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Reviewed June 2, 2012

Poor design of the door/handle of GE Spacemaker microwave - The frame around the door cracked (bottom side) and the handle is broken at the base where it screws in. This is a poor design for the way the door is opened as this causes too much stress on the handle. This microwave was in the house when I bought the house and a previous house that we rented had the same microwave and the same problem. So the bottom line is, I really need a whole new door not just the handle. I think the operation to open the door of the microwave should be redesigned to have a push button that ejects the door open.

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Reviewed May 28, 2012

I purchased a GE JES140DN1WW model microwave 8 months ago and have noticed the paint is starting to come off the inside badly. On review of this problem, I found that it is not safe to even use this microwave in this condition and I have found a lot of reviews that have the same trouble, but GE did not do a recall. My microwave was manufactured in January 2010.

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Reviewed May 3, 2012

I moved into a new house in 11/2007. The GE Profile/Spacemaker XL1800 over-the-range microwave died on 4/2012! First, it stopped heating then the lights went out! It was not even 5 years old! I used it only for reheating things! GE customer service quoted me about $1,300 to replace (I did not think that was the correct price, but the microwave came with the house). She told me if it would be too costly to repair and I buy a GE replacement, I would get a $100.00 rebate certificate from the repair person. The GE tech (who was rude) came out to my house and told me it would cost about $400.00 to repair! I told him about the GE service rep who said how much it cost, and he assured me that was not the price of this microwave and that I just happened to get a lemon (since it was less than 5 years old)!

My sister-in-law's same microwave died that same week for the second time. The first was covered under the 5-year warranty for the microtron(?) tube. This time, the GE tech told her to replace it; it was no longer covered! What a racket GE has going. They put this microwave in all the high-end homes in this area. First, they get money from the builders and then from the home owners a couple of years later! Do I take a chance and buy something else and then have to pay to have it installed and lose the $80.00 I paid out for the GE tech?! If you have a choice, do not buy GE!

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Reviewed April 12, 2012

Microwave just stopped working after 2 years. It doesn’t heat anything up at all. I have to buy a new one.

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Reviewed March 13, 2012

I purchased my OTR GE Microwave on 2/20/2009 and on 3/9/2012, it stopped working. I'm very dissatisfied!

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Reviewed March 8, 2012

This microwave was paid $469.95 (plus installation fee) and installed on 05/08/2008. It has been used exclusively to make popcorn and to warm up foods. It is already all cracked inside, the magnetron has already died and the top part is already coming off. The technician (GE authorized), who came to see it, told me, "This is a piece of junk, a real lemon". I am very dissatisfied with this product.

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Reviewed March 8, 2012

When the door closed, the unit turned "off". The magnetron stays on, heating the inside of the oven. Obviously, the inside gets very hot and the unit emits an electrical burning smell.

The problem is a defective relay switch from the on/off control to the magnetron which sparks, overheating and fusing the connection to the point where the connection sticks. The "solution" is replacement of the control panel at my cost of $324. Problem, of course, is that the defective part is replaced with the same part, so the problem will recur. This is a lemon.

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Reviewed Feb. 20, 2012

Model: JVM1850 DM4WW; Built January 2011, Serial # AV913601B. A fire began within the wall of the unit directly behind the control panel. No mistake, misuse or error on my part at all, it simply burst into flames! I did research on the matter, there are many similar scenarios around the country. Do not buy!

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Reviewed Feb. 14, 2012

I have had my GE Spacemaker for 2 years and went to change the underneath light bulb. The bulb separated from its base and fried the whole microwave.

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Reviewed Jan. 29, 2012

I bought microwave on Dec 10 and it got so hot I couldn’t use it. I’m scared of fire. I didn’t save the receipt. I bought it at Lowe’s in Weymouth, MA.

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Reviewed Jan. 26, 2012

I bought a GE microwave (model hvm1540dn1ww) in 2009. It stopped working today January 25, 2012. It lasted 2 years. I will not buy GE brand.

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Reviewed Jan. 24, 2012

I became the owner of a GE jvm1320bb 01 over the range microwave oven when I bought my house. The door handle was broken and it cost $40.00 to replace. Give me a "break". $40.00 for a cheap piece of plastic! It should not have cost more than $10.00 and I will be very careful in the future to not buy any microwave ovens with this type of door design.

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Reviewed Dec. 27, 2011

I had the magnetron in my GE Spacemaker replaced 1 1/2 years after it was purchased. The replacement date was 9-4-08. The service tech told me I had a 5 year warranty on the replacement. On 12-27-11, the magnetron is bad again. GE said that they have no record of that transaction and that the company that did the service has been sold and GE doesn't use them anymore. I have been reading the numerous complaints from people about this problem, so I have the feeling that GE is being less than cooperative.

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Reviewed Dec. 23, 2011

I bought my new house in 2008 and I got a microwave installed along with the other appliances. The Magnotron on my GE profile microwave part# OM75P(10) made by Samsung failed withing one and a half year of use. GE won't cover warranty. They also give the runaround and this was a very expensive product. To everybody, don't buy any microwaves until they fix this problem.

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Reviewed Dec. 2, 2011

I bought my house in 2004 with a GE Spacemaker microwave oven already installed. The entire kitchen had been remodeled less than 5 years prior. The magnetron failed in 2006 and I replaced the microwave with the same model since the cutout was the same. The magnetron in the new Spacemaker just failed again two days ago. This appears to be a manufacturing defect with the GE Spacemaker and I am not happy about buying a third microwave (the part is too expensive to replace).

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Reviewed Nov. 27, 2011

My Magnetron got broken after 7 years. It cost a lot of money to replace it, since the warranty does not include labor.

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Reviewed Nov. 23, 2011

I purchased my home in March 2001 with a GE Spacemaker Microwave. The magnetron failed in January 2006. I took it to a certified repair shop who had it for 6 months because they couldn't get the part in. The part was under warranty but I paid $55 in labor. The magnetron has failed again in September 2011, but they say the replaced part is not under warranty. The part alone is $177!

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Reviewed Nov. 22, 2011

Brand new kitchen, purchased the microwave to go over my stove to save space and vent. After about 10 months, I noticed stress fractures all around the facing of the oven. After a very little research, I found that the company had been aware of this problem since 1999! The plastic can't take the steam from a stove. After many stressful conversations with many levels at GE, they finally agreed to supply the replacement parts, if I paid for the labor. They would not answer my question as to the quality of the material used in the replacement parts. Guess what? My door handle is loose from the cracking in the plastic again. So after12 years of using inferior materials and knowing about it, they continue to rip off the public! Buyer beware!

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Reviewed Nov. 21, 2011

We moved into our house last year and it already had a GE Spacemarker Microwave. I cannot say that I have ever had any major issue with it until yesterday. The GE Spacemarker on its own turned on and started heating but without the turntable moving. The microwave was hot to touch and would not respond to keypad. My spouse unplugged and we left it unplugged. After a night, we plugged it in this morning, similar issues, the light was on inside and you could see the unit power surging. I am so glad we were home. I really think it could have caught the house on fire.

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Reviewed Sept. 15, 2011

I bought a premium GE Profile Microwave Convection for $700 in 2008, replacing a GE Spacemaker that had lasted eleven years. It was fixed once, under warranty, within the first year. Last month, it stopped working and I called their factory service and eventually Consumer Relations toll-free.

I was willing to pay $200 to fix it and I was obligated to pay $79.95 service call. The technician came out and said that it would cost $211 for part/labor to fix due to thermostat failing. I authorized it; he came out later and put the part in and left. The clock, light, and vent worked, but the first time I used it, it did not cook. The second visit revealed that it would take another $330 to fix. I felt like they should refund me the amount which I paid over the $79.95, but they talked me into a deal to replace it. They used a nasty local vendor to bring it out and they would not install the oven and left it at my house.

Today, I finally cancelled any further dealings with them. They are hard to get hold of and won't put anything in writing. They never took ownership of poor service, poor diagnosis and ultimately a lemon product that they would not back.

I am out $900 for a product that lasted three years and GE is out of a future customer.

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Reviewed July 23, 2011

I just want to make a correction on a previous complaint. Earlier in the day, I sent a complaint on my Spacesaver microwave. I should have written Spacemaker, and not Spacesaver. There was a small fire above the control panel, but no physical damage on my microwave.

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Reviewed May 10, 2011

I purchased a Spacemaker Microwave with model number HVM1540DN1WW several years ago. It seemed a nice addition to my new kitchen. I purchased all GE, so that everything would match. Well, the control PNL failed.

I contacted Customer Relations and got a mouthful of how great they are, and they offered to send me a new board for $80.00. I asked, "Well, can I get a guarantee it won't blow the PNL again?" The answer was no. I said, "Well, I only paid $200 for the unit. Why would I invest another $80 if it may blow again?" They were not interested in sending me a replacement board. Do not buy GE!

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Reviewed Oct. 11, 2010

I have a General Electric Spacemaker Microwave Oven and have had to replace the handle three times in six years. Since it's an installation, it's expensive to find and install a replacement. The plastic handle costs $30+ dollars and the same thing happens over and over: the bottom plastic breaks where the screw shallowly goes in.

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Reviewed Sept. 15, 2010

The GE Spacemaker Microwave Oven was purchased for the home we purchased 4 years ago. The frame around the window of the door is completely gone and the glass is about to fall out. It started a long time ago and just was annoyed by its appearance. Now I'm afraid to open the door to use it.

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Reviewed Jan. 28, 2010

I purchased a GE Spacemaker microwave and it barely lasted a year. It started making a noise when you turned it on like it was cutting on and off. Then it stopped working altogether. No light, fan, clock—nothing. This is supposed to be one of their best over the range microwave to the tune of over $300. This is a heap of junk if you ask me. I have never had any microwave do this, even the cheap models lasted me years. Never again will I purchase anything GE! There’s no damage, but I just wasted my money on a microwave that was supposed to be top notch.

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Reviewed April 1, 2008

i purchased a GE Spacemaker microwave from Home depot in Dec. 2005. The microwave work well for 3 months, then stopped working. Since it was under warrant, GE sent an electrician and was repaired. According to the Technician, the problem is prevalent with this kind of microwaves, the fan blows causing the microwave to overheat. Two months ago the microwave started working at will, giving an error message -F3-. I am now ready to replace the microwave since it is out of warrant hopefully not a GE one this time around.

I see repair can be expensive.

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Reviewed March 13, 2008

Surprise! Surprise! My husband and I remodeled our kitchen during the Christmas holidays of 2006. We purchased all GE Profile appliances. We spent around $8,000 on a range, dishwasher,(2)refrigerators and the same 2.0 Spacemaker microwave (JVM2070) that seems to have a problem shorting out. The problem with our microwave started 13 months after purchased. One month past the warranty. As most consumers do, we called GE's service department and of course recieved the same information as the other consumers.

1. "you can have a GE service technician come out and diagnose the problem."
2. "You can then have the appliance serviced."
3. "We have never heard of this problem before."


GE is one of the largest corporations in the world. You would hope that they would stand behind their products and warranty a high end appliance for more than a year! That is the price we consumers have to pay when our products are being manufactured in Malaysia. GE certainly dosen't want to assume that risk! BTW the ice maker on the GE Profile refrigerators is the worst I have EVER used. We will not replace our microwave with a GE product and we will not purchase GE appliances in the future!!! I would be better off purchasing a Wal-mart brand. My friend has one that is 7 years old and still working perfectly!

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Reviewed Feb. 14, 2008

We have been in our home for over 2 years and have been having problems with our GE Spacemaker microwave oven for the past two weeks. First the circuit board fried and then magnetron two weeks later. If Ge is putting out this type of product, we will never purchase another GE product again

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Reviewed Jan. 30, 2008

My Spacemaker microwave quit without any warning. When I called the GE Help Desk to inquire about the location of the fuse, their response was that "they did not know", and that I would have to call a technician. Based upon their response, what is the purpose of their "Help-less Desk"!

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Reviewed Dec. 6, 2007

I have a GE profile Spacemaker microwave and the magnetron tube is no good it will not heat up.I called GE and there is no recall on this model jvm1660ab005.I see that ther are alot of complaints about the magnetron tube going bad. Is there anything that can be done. If not its ok. I will never buy G.E. appliances again.

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Reviewed Dec. 5, 2007

I have a three-year-old (new) home in which the builder installed all GE appliances. It turned out being a nightmare!

Since 6 months later after we moved in, the GE Spacemaker Microwave has been having trouble with the unit cutting off during cooking time with bee, bee? noise and I have to reset the time and date. It started out as an infrequent thing, usually when using the reheat option. One day, at middle night, I was waked up by bee, bee? noise; even though no body was using it! I had to get up and tried to stop it but failed. Finally, I had to unplug the power. The 2nd day morning, I went to work late and kids complained that they could not sleep well last night. I knew I have to do something about it. So I called GE service, I was told that I have to wait for a week to get it fixed due overwhelming repair call.

Finally, a repairman came in. He took the unit out from the wall and told me some part was broken which I did not recall or actually did not understand. Two weeks later, he came and replaced the part. However, right before the warranty was expired, the same problem happened again! Then I did the same. The same guy came too. I said to him, I told him that we used to enjoy GEs products in our previous houses for many years but why not this one? Is it just because we are not luck? He smiled, and told me, look this label, it said, Made in Korea?.

He said it is shamed for GE to manufacture those defect products just to lower the cost but he is busy all the time! (GE must have known the problems) Two month later after the repairmen, the same problem started again. I called GE and was told that the warranty was expired and I have to pay for the repair. I argued that it is the same problem when it was in the warranty but GE refused to repair it. Now, every time I try to use the microwave regardless of whether reheat is selected or not. It runs for a few seconds and then cuts off, some time unplug works and sometime not, very unpleasant experience. So we have to use our old one and leave the trouble one on the wall as a decoration?!

Right after the warranty, our refrigerator did not produce ice any more! So we have to buy and keep a bag of ice in the refrigerator which takes the space for foods!

I finally find your website through reading the news of GE recalls microwave for fire hazard . Its recall is only cover the microwave sold between January 2000 to December 2003, not later model. Our neighborhood have over 100 houses build by the same builder, and most likely most have similar problems because my two nearby neighbors have the same complains. You can guess how serious the problem by finding out how many units GE has sold. It is time to file class action! If you do, please notify. It is not just the money, it is the stress, loss of sleeping, spending time to call, taking off from work and waiting for repairmen, and unpleasant times!

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Reviewed Dec. 5, 2007

We purchased a new home in 2001 in which the GE Spacemaker JVM1631 was installed. The microwave was manufactured on Dec. 2000. By mid 2003 our microwave stopped working. It ran but with no heating taking place. Inside it posted a one year warranty. I am surprised that there has not been a recall since I know of at least two other homes in my neighborhood that have had their GE Spacemaker microwave come to an early demise.

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Reviewed Sept. 27, 2007

I have a 1999 GE Spacemaker Microwave that today just quit heating, but rather, started burning up its insides. I ran a "reheat" setting, and the microwave fan came on, turntable turned, light was on, and I started smelling something like burned rubber or burned electronics. I stopped the microwave and found that the food inside was still cold.

This microwave is only 8 years old, which seems pretty old compared to others that have failed within their first year. But the last microwave I had (a Litton) lasted 25+ years. I wouldn't have expected this one to die so soon. I don't think it is worth repairing as a service call and repair would be more than what this one costs new.

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Reviewed Sept. 5, 2007

I bought a brand new home in 6/2006. It came with a GE Spacemaker Microwave and dishwasher. Recently 8/2007 my microwave sarted to make a high pitched screaching sound, no longer than three days later, during use, the light went out and all buttons were disabled. Not knowing whats wrong with it I took the precaution of unplugging it just to be safe.

Tried plugging it back in and still nothing. So, unplugged it and here I am. It looks as though there is some smoke damage on the interior walls. I'm just glad it did't start on fire.

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Reviewed Sept. 5, 2007

Our 5 year old GE spacemaker microwave stopped heating in late July, we called GE, then came to fix it on August 10th. The guy said that the part would be have to be ordered because it wasn't in stock, but the cost was covered by GE since it was a defected part. The labor was not included, but that's not the problem. He charged us $69.95 for the visit but it would be waved when he came back to put the part in. He made an appointment to come back on August 31. We waited and waited that day, he never shows up. When we made the appointment with the repair man to come back to put the part in, he had his laptop out so he could give us the appointment.

So we call GE and ask what is going on? Why didn't your guy show up. They stated that they never had an appointment for us on Aug 31. We could make another appointment. They only work during the day Mon-Fri, no can do!

My husband calls back today to complain and the lady on the phone tells him that our microwave was fixed on the first visit!!! No it wasn't!! The lady asked him if he could read because it was written on our receipt!! (like very sarcaticly) She refused to give him her name and she finally did and said "its Juanita, can you spell that?" And she spelled it three times over. WHAT?? She also said did you try the microwave??? He asked her to transfer him to her supervisor and for her employee ID# (which she gave to him), she said OK and they got disconnected. Surprise!

He called back to complain to someone else, but we are still where we started. And they have our $69. Can you give us some ideas on what to do???????

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Reviewed Aug. 10, 2007

My Spacemaker Microwave Oven stopped working. I have an extended contract (5 years) ending in 2009. I called and set up an appointment. The first GE serviceman, called and asked what was wrong with the unit, I told him it wasn't working, he must have been physic because he ordered parts and never came to check the unit.

He ordered the WRONG parts according to the 2nd GE serviceman, who couldn't repair the unit until he ordered more parts, and oh by the way I needed to have someone remove the unit because he had recently had surgery and couldn't do it himself. He put a rush on the order. The 3rd GE serviceman came to repair the unit but he didn't have the parts, they were being sent straight to me. He was VERY unprofessional asking my partner, " Don't you have on any drawers ?" He happened to be wearing shorts with a long shirt. We were certainly taken aback by his rude question. He couldn't repair the unit because I didn't have the parts yet. He called to see when they would be to my home and told me another serviceman would come back after 3:00 P.M. to repair the unit.

After he left (30 minutes) I got a call from the service department to set up another appointment for the following week. It has now been over a month and I still don't have a working unit. I called to set up another appointment and to complain about the previous 3 GE servicemen. I have always tried to buy GE appliances but NEVER will I purchase anything else from GE and certainly not their extended contracts. BUYERS BEWARE !!!!!!!!!!!!!!!!!!!!! I have now had to take 4 days (without pay) off from work. Where is the Federal Government watching over consumers affairs?

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Reviewed July 19, 2007

I moved into a home with all new appliances, including a GE Spacemaker Microwave Oven installed over my range, Model #JVM1653SH02. The microwave was purchased in 2005; it died in May of 2007. The oven would start but then the control panel would show crazy symbols and the oven would stop working after 30 seconds or so. My understanding is that the repairs will cost more than a new oven. The problem is that I will have to purchase the same model if I wish to fit it into the space above the range. I'm reluctant to do that with all the reports I've read about these ovens starting fires or not working beyond a year or two.

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Reviewed July 13, 2007

On January 10,2005 I purchased a GE Spacemaker XL Microwave Oven Model #JVM1650SH from Lowe's. I was informed by the salesman that GE was a good company. We did not install our new microwave until May 2005 because we redid our kitchen and bought all new appliances. We noticed that after about a year the turntable was not always working and that the food was not heating up as quickly as before.

After two years now the microwave began to make a loud noise and is not heating up at all. We are very upset that it only lasted two years. We are now concerned that all our other appliances may break down. We had a repair person come to our home and were told that it is the Magnetron tube and it will cost us $220.00 to repair it. I called the GE service department and asked what their estimate would be to repair the microwave. They told me that the service call would be $69.95 and I would not be able to find out the labor cost until the technician comes to my home.

I think it is ridiculous that they cannot give me a price over the phone since they know what the probem is. I am very disappointed with the way this was handled and am very surprised that GE is not replacing this Magnetron Tube at no cost at all since they are having alot of complaints about it. I thought about having it repaired because now I cannot find a similar style to this one. But after reading about all of the repairs and the tube still failing I have now decided to go out a purchase a new microwave. I will never buy GE again. I think we all should be reimbursed for these spacemaker microwaves.

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Reviewed July 7, 2007

GE Spacemaker microwave started to not cook the food and smelled like a fire was about to start. Called in a repair person and when he took it apart he said that GE had a problem with a paint that they put on the attena that started the popping sound and then started to actually burn the paint on the unit. Not repairable

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Reviewed June 20, 2007

I noticed the most recent complaints on this product were in 2004. Well, there has been no improvement. I purchased a new GE Spacemaker Microwave in 2004 and it has already died.

There is absolutely no power. Even the clock does not display. I brought it back to the appliance store where I had purchased it. Their repairman quoted me over 1/2 the cost of a new unit. He said the problem was the door switch which activated everything.

Needless-to-say, there will be no more GE products in this house for awhile.

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Reviewed May 23, 2007

I purchased a GE Spacemaker Microwave model JVM1650 2 years ago and recently it stopped working. The problem seems to be very common with this model as I am finding out. The microwave stops working in the middle of heating and all the time settings has to be reset. I was told by a local repair man that it's the circuit board.

I wrote a letter to GE and talked with them on the phone and they said that they are not fimiliar with this problem and in fact aren't fimiliar with any problems with this model of microwave. I am not looking for any compensation for my purchase of this product but I can't imagine that GE can get away with ripping the American consumer off to this magnitude. Something should be done...

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Reviewed May 16, 2007

We built a new home 6 years and spent about $7,000.00 on new GE appliances.Since then we have had to "Pay" for repairs on every appliace. The lastest is our SpaceMaker Microwave JVM1631WB004 and dishwasher GSD4030Z07WW.the microwave Quit heating, we called to have it repaired and told it "was" covered under warranty...not true, parts were covered, we got hit with a $170.00 bill.The microwave sells brand new for $269.00!!

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Reviewed April 14, 2007

I bought the GE spacemaker microwave oven for my retirement home in Mexico. I picked this model because it is 30 inches wide and fits under my kitchen cabinet above the stove. After 2 weeks of use, the Magnetron is shorting out (electric arcing, flashing visible outside the unit, and 60 Hz AC growling noise.

I reported it to GE, and got zero help. They don't have a repair service in Mexico wwithin 1000 miles of my location. It is cost prohibitive to send it back to the US (duty fees charged on return plus shipping). he Magnetron is a SAMSUNG Model OM75P). I can't buy the Magnetron in Mexico. I think that GE should replace the Magnetron free.

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Reviewed March 28, 2007

Mine is simple. GE Spacemaker Microwaves are purest garbage. Don't buy one unless you want to pay $600 for a microwave that will last 15 months.

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Reviewed March 12, 2007

We purchased the GE Spacemaker microwave #JVM1650CB006 --manufactured, June, 2002, for a condo in Palm Desert CA. This is usually used only a few weeks a yr. and then only to reheat coffee and minor use. When we arrived in Nov. 2006, we noticed that the turntable didn't rotate. GE stated that it was out of warrenty, and the service call would be approximately $100.00 to diagnose the problem and then add the part.

They said it would be alright to use it without the turntable......I have had many different microwaves,(over the past 45 yrs) including the GE, at our permanent home, and have not had any of them wear out or need repair.....after reading the other problems with the GE's, I will skip buying any more of them......what happened to the quality?

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Reviewed Feb. 23, 2007

Today my son was popping a bag of popcorn in the GE Spacemaker microwave we bought from Lowes in 2005 - near the end of the popping cycle the beeping signal went off, but it was a long beep & then on the screen was F5. Don't know what that is, but I am a little afraid to use it again!

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Reviewed Feb. 17, 2007

We bought the GE spacemaker microwave model #JVM1443 four days ago. Installed it three days ago. It sparked when we first plugged it in and tripped our breaker. First time using it was two days ago. We used it maybe five times before it totally quit today. I wish I would have read all of these reviews before buying. I can't believe all the problems with these microwaves. Luckily, we don't have to deal with GE. I threw a big enough fit for the store we bought it from to take it back. Will never buy another GE product ever.

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Reviewed Jan. 25, 2007

On January 24, 2007, my 6 year old GE Spacemaker microwave blew up as I started to heat up a leftover. I heard a very loud "pop" which got my attention, after it was on for about 10 seconds of cooking. I was in the next room and as I turned around, the kitchen was filled with gray smoke. I thought the microwave was on fire. I quickly turned it off and when I opened the door to the microwave, a very thick cloud of plastic smelling smoke gushed out. I had to open all of the windows and doors on the first floor of my house.

If I had gone upstairs and not noticed the smoke when I did, I am sure a fire would have occurred. I live alone and my microwave is used very conservatively. Spacemakers are on the expensive side and now I have to replace it with something that will fit in the space provided above the stove. I do not think I would purchase another GE. I have read many reports of people who have had very similar experiences with the spacemakers. Have there been recalls on this appliance? Has the consumer ever been notified about the potential for fire? What is GE doing about this situation? My entire house reeked of that awful smoke until the next day!

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Reviewed Jan. 22, 2007

We purchased a GE Spacemaker microwave oven to fit over our oven when we were remodeling our kitchen. Since then, we have had nothing but trouble with it. It has broken 3 times, (once the door handle fell off.) Just to get the repairman to come is about $75 I believe. This time, we are thinking of just junking it and going for another brand. The inconvenience (breaking down at the holidays, waiting for the repairman,etc.) and the cost, is just not something we want to go through again.

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Reviewed Jan. 6, 2007

I purchased a GE Spacemaker Microwave. I purchased it online, picked it up in November, 2005 and paid $268 plus tax. It lasted 13 months, and quit working. The warranty was one year. I did not purchase the extended warranty, because it was too expensive for the price of the microwave.
GE acknowledged that there have been a lot of problems with this model, when I called Consumer Relations. The first thing I was asked was if this was a model JVM1650 microwave oven. They agreed to wave the $70 service call, and I setup an appointment. GE said that I could make a decision on having it repaired after the repairman told me what the cost would be.
I am now out of $286 for a microwave, that only lasted 13 months. I must now either pay additional money to have it repaired, or purchase a new microwave, which will cost me approximately another $280 dollars.

Why won't GE recall these models, and refund our money?

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Reviewed Jan. 4, 2007

I've already posted a comment on Consumer Reports, but I thought I should provide an update. Maybe I am the eternal optimist, or just a sucker,because I was hoping the 3rd time would be a charm, and in a way I guess it was. It is now Jan 4, I've had to take another VACATION DAY from work to be here for the scheduled service, two magnetron tubes later and lo and behold my microwave could not be fixed because apparently there is a "short in the wave guide" which keeps shorting out the magnetron tube.

I am into my 7th WEEK and TWO HOLIDAYS LATER WITHOUT A MICROWAVE!! Even the offer of a replacement microwave is not reassuring since this is a replacement (i.e., new oven) from last year. This is UNACCEPTABLE and I am spreading the word to anyone who will listen, WALK away from ever buying a GE Spacemaker microwave oven. As for me, I am on my way to buy another manufacturer's above the range microwave.

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Reviewed Dec. 29, 2006

RUN DO NOT WALK AWAY FROM THE GE Spacemaker Microwave Oven!!! My advice to any of you who are having problems with your microwave is to cut to the chase and replace with a different vendor. I purchased a 1 year old condo in 2003 with a GE Spacemaker Oven (MN# JVM1650WHO1) already installed. Last year the oven started smoking and gave off an ozone type smell. I arranged service $64 + dollars. The service reparir man stated it was probably the "tube" and arranged to have a new tube sent to me.

When he came for the repair it was not the tube but the smart board and told me I would be receiving a new microwav (manufactured 1/2005. since I had not been the origianl purchsee, I was satisfied with this even though I had to take a half day off work and it took about 4 weeks to arrange service receive a tube and then receive a new microwave. This year at Thanksgiving time my oven would inexplicably shut off after 2-3 seconds. I called for service (another fee of course and a 10 day wait. I got a call from the repair person, who infomred he was on vacation for a week (12/11-12/15) and the soonest he could not come was 12/22. He had ordered me a new magnetron tube delivered to my house.

Of course I had to take time off from work to accomodate his 4 hour "will be there" time frame" on the 22nd. He spent at least an hour and with sparks flying and several breaker switch resets later, he finally admitted he couldn't fix it that day saying something to the effect, "it's funny, it's like this microwave isn't accepting this new tube." He said he would order another tube and to call his cell # when it arrived rather than going through the call center. I did call him when the tube arrived (12/27) and he informed me he didn't have his apt. book w/ him and would get back to me to me to sched. a repair time.

It is now 12/29 I have not heard from him and I am going on 6 weeks w/o a microwave w/ no guarantee it can be fixed. I did file a complaint w/ GECARES which as we all know was the proverbial BLOW OFF.

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Reviewed Oct. 2, 2006

I have the Spacemaker Microwave Convection Oven JMV1490BD003 (which is no longer made). The same repair needs to made as 2yrs. ago. I purchased the maintanence contract after this repair, (due to the extra-ordinary cost of the repair process). The repairman came after a 2 wk. wait and said, "it needs a fan that has to be ordered, which will take 2 wks. to receive and install.

This is the second time I've been w/o a working oven for the same problem with a 4 wk. wait. After many e-mails and several telephone calls to the corporate offices, no one returned by e-mails or telephone calls. How do I, the owner of an appliance that cannot be service in a reasonable time deal with it happening twice. There has been no attempt to contact me.

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Reviewed Oct. 2, 2006

GE spacemaker microwave. The light bulbs underneath burned out. I was unable to remove/replace them. Apparently they are not meant to be replaced. Contact with GE never actually resulted in talking to a live person! None of the phone options resulted in actually talking to a live person.

Frustration that any company would make a product such as this. They absolutely know that a light bulb will burn out, yet do not make replaceable by the consumer. What a racket. I will never buy another GE product if at all possible!

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Reviewed Sept. 22, 2006

GE JVM1640AB003 Spacemaker Microwave which was new in new home 4 years ago - stopped heating. I was told by GE "it's probably the "Magnatron Tube," and if it is, you may as well buy another one as pay to replace it - new one costs $260 at Lowe's." Then I looked up warranty and this tube is warranted for 9 years - so the PART is covered ($161)....but guess what - the service call charge ($80) + labor (@$130) is not.

SO I'm supposed to pay $210 for service on something that GE has acknowledged is a PROBLEM - we should start a class action suit. This is ridiculous. Why would I buy another GE??? They are not honoring their customers. And, when I asked to speak to a GE tech in my area, they say "We can't give you a # but we can send one to your home." What's that all about - I found out cost from local appliance service company - but if THEY do the repair - the new part isn't under warranty and they can't even get the part under warranty because they are not authorized GE service am stuck with getting GE to come and rip me off.

NO WAY. I am writing GE to complain - not much hope there but this is not right.

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Reviewed Sept. 14, 2006

I have a GE Spacemaker microwave (model JVM1542WF 002) that lists its manufacture date as November 2002. It came with the house. Yesterday the turntable stopped turning and it stopped heating. Calling GE I was told it would cost me money just to have a service technician come to examine it, regardless of what was found to be the problem. I declined this and instead spoke to some local appliance repair stores.

I was told that the smart board would probably need to be replaced and/or possibly the magnetron and turntable drive motor. Any of these, along with the service charge, would make the cost prohibitive for me. I would never have willingly purchased a GE product myself, having learned first-hand with various electronic products at age 18 how poor is GE's product quality. Now, 24 years later I see nothing has changed. The built-in dishwasher is also a GE and the rinse-aid dispenser has long-since failed.

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Reviewed Sept. 14, 2006

I recently refinance my home with the hopes of replacing all of the major appliances that where here from the time I purchased the home. Went to our local Home Depot and first purchased a GE side by side refridgerator and GE SpaceMaker microwave (Model # JVM1653SH01), a rather expensive over the stove model. We picked these products because of the GE name, style, features and energy efficiency ratings.

I installed the microwave to exact manufacturers specifications, after all it would be in my own home. Exactly 16 days after the warranty expired, so did the microwave. My wife informed me it had developed a habit of completely losing power after a few seconds into a cooking cycle, but after reprogramming the unit, she got it to work for the moment. The next day we attempted to use it to pop popcorn for out son's birthday party and it incurred the same problem, only this time, each time we reprogrammed the oven, it would power off after about three seconds into a cycle.

I contacted GE customer service and was politely told that they were sorry to hear about the trouble I was having with my purchase(as if they had nothing to do with it at all), but basically informed me that 16 days past warranty, my business with GE was concluded and I was just out of luck for making the mistake of purchasing their product. I contacted a repair service and was told it was most likely a main circuit board, which was common in these GE models, and it would be about $200-$250 total cost to repair this appliance.

Let's see, the factory installed circuit board failed in just 13 months, how much faith do I have in a replacement board? Not enough to take the chance on a GE product, so now I find myself looking for a new(er) microwave. I guess I should check out refridgerators while I am at it, as that warranty has also just expired. There will never be so much as a GE pencil sharpener purchased by this consumer any time in the forseeable future.

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Reviewed Aug. 30, 2006

I have a GE Spacemaker Microwave, model #XL1400, manufactured in March 2000. Like others, my microwave suddenly did not heat. All other functions (light, vent, timer) work. I was told over the phone that it was the magnatron and was still covered under warranttee. All I would have to pay is $79 for the service call. When the technician arrived he told me the cost to fix it would be $179 for labor - more than 1/2 the original cost of the microwave.

I was not informed over the phone that there would be any additional charges. When I told him that I could buy a new microwave for less than that, he stated that I still had to pay for the service call. I didn't think this was fair and certainly not customer friendly, as it was GE's telephone representative that incorrectly stated the price to me. For a company that strives for Six Sigma quality, they certainly do not practice what they preach. I did not pay it. By the way, I bought a new, better LG microwave for $199.

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Reviewed Aug. 12, 2006

On April 13,2004 I purchase a GE Spacemaker Microwave Oven at Home Depot. In June 2006 it has totally ceased operating. With repair costs as high as they are, it just does not pay to try to have it repaired. This makes the annual cost of owning this GE product quite expensive.

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Reviewed April 8, 2006

I bought a GE Profile Spacemaker Microwave/Convection Oven in January 2004. It wasn't cheap -- about $700. Summer of 2005 the interior light went out. Couldn't find it so went online with GE & inquired how to get to it & was told it was not "consumer repairable!" Ridiculous! A couple of months later, I had a GE authorized repairman come out to fix something on my electric range.

I told him about the light in the Spacemaker & he couldn't believe it & said, "I'll find it for you." Thirty minutes later he still hadn't been able to find & had to give up. Today, just 27 months after I bought the appliance, it started to arc when I put it on microwave or fast-bake. It seemed to come from under the glass tray so we took that out, then took out the rotating ring. The chrome under the ring had deteriorated & caused the sparking. I've checked on what a new ring would cost (there's nothing to it) & it's from $58 to $71, depending on where I get it. I won't be buying a GE appliance again.

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Reviewed March 9, 2006

We have a built in GE Spacemaker microwave oven. It was brand new when we moved into the house. It broke down in under a year and it was repaired under warrantee. Shortly after the warrantee was up it broke down again. The lights stopped working underneath and the oven itself quit working. I had a technician come out and paid $64 to find out the whole thing is worthless. The board that sends the power to the lights is bad. Cost $200 plus labor. The main board to control the microwave bad. $250 plus labor. So in all over $500 to fix something that would cost about $350 to relpace. This is rediculous and I will never buy another GE appliance in my life as a result and plan on making sure other people know about this.

Debbie ****.

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Reviewed Nov. 17, 2005

We have purchased two GE Spacemaker Microwave ovens in the past 4 years. On the first one, the magnetron tube failed twice; the second failure was not under warranty, so we decided we probably had a lemon, and, rather than pay for repair, we decided to buy another GE since there CERTAINLY wouldn't be a problem with two in a row. WRONG! After having the second oven exactly one year, ba-da-bing, no heat! After reading this site, and many others, it is clear that GE is putting out this piece of garbage at our expense. Never buy GE again! Junk! Stay away!

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Reviewed Nov. 4, 2005

GE Spacemaker Microwave.-Unit smelled of electrical smoke and quit working. Essentially the unit only worked about 2 months. GE will not do anything except schedule a repair person at your cost to assess the need for repair. Costs will generally far exceed the original cost of the unit: therefore GE avoids any real warranty responsibility.

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Reviewed Feb. 23, 2005

Spacemaker Microwave JVM 1640 WB 02 - February 2000, made in Korea. Well, it up 'n died this week after making a couple of buzzing sounds -- no more heat.

I guess I'll have to buy a new one. After reading the postings, I can guess that it's either the tube or the smart panel and without even making a phone call, I see that it'll cost between $75 and $150. It looks like we were fortunate that it lasted THIS long!

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Reviewed Feb. 23, 2005

i bought a ge spacemaker microwave at the end of 2001. at the end of 2004 guess what, the magnetron bit the dust. every other feature worked but it did not heat, not even a fire. i removed the cover to find the lower magnet split in two on the magnetron.this could be caused by overheating of the magnetron.

i was told that the price tag to fix the "free part was $160.00. what a joke! i will no longer buy any ge products and considering not watching nbc. i am not a subscriber to the the throw away socity theory so i will probably buy a replacement magnetron along with the thermo switch that was probably the root cause of the problem.

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Reviewed Feb. 1, 2005

Purchased a stainless steel spacemaker microwave 10 months ago and during the professional install, i noticed that the door was a lilttle tight. I was assured by the contract guy that it was okay. Three times i noticed that the microwave turns on when i close the door and once I think it was running for hours till i noticed it. Two weeks ago i noticed some chipping on the paint and cracks on 3 sides of the "cavity".

So i called GE and after few days they sent a representative to check it out. I was told that it was unrepairable and he will build a case for me and GE will call me back. After a week of waiting, i gave them a call and I was told the representative didnt give the information to consumer relations yet. After another week I received a call informing me that they cant replace the product however they can pro rate me at 50%. But the person calling me didnt know how much it will cost me so she had to call me back. After almost a week I finally got a call from another customer representative informing me that I will be charged 380 for a new comparable model of microwave, delivery and install.

I was informed that they dont make the same model of my microwave anymore. They said it wasn't defective, i was told it was dented from closing the door. So much for the one year warranty and the burden of proof which should be on the manufacturer to prove that the damage was from abuse.

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Reviewed May 27, 2004

I bought a home in 2001 that had all GE appliances. I thought they were excellent until I started to use them on a daily basis. After 6 months of use, my Spacemaker microwave started to take forever to heat and then failed completely. It was the magnetron, which I was told by the service rep had been recalled.
Since it was under warranty I didn't pay anything for the repair. Well, guess what? The microwave is shot again and guess what part is not covered under the warranty? The same piece of **** magnetron that failed the first time. On the part may be under warranty but the labor is not.

Then the refrigerator icemaker broke down. It still makes ice but the motor won't turn so I have to take it out manually. I'm done with GE and any other company that can't make a quality product at a reasonable price.

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Reviewed Feb. 8, 2004

In Sept 2001 I purchased a 10-month old condo in an upscale and influential area of northern Virginia. In Mar 03 my GE Spacemaker microwave stopped working. I went to the website and contacted customer service. I was told my only option was to have a repairman come out at a minimum cost of $150 plus $100 for parts if the problem is the chip. I asked if there were any recalls or large complaints against this item and was told no. I also looked at the recall list and did not see this microwave listed.

I decided to shop around and purchased another microwave (not GE) for $300 on sale at Home Depot (a great company!). A short time later I mentioned this situation to my neighbor who informed me the same had happened to her just 6 months earlier. She also told me there was an agreement with our community association and GE. The agreement includes paying for the repairs but if the problem is not the chip, I'm stuck to pay for it. So now I have a microwave sitting in my dining room reminding me everyday how GE has failed as a company to provide a quality product...but they are not alone, the story is not over.

Once I started asking around I found 4 other neighbors who are in the same boat...all of our condos are less than 3 years old. So not only is GE a crappy company but so is Ryland the builders of the 10 condo buildings around mine for buying the crap from GE. Do you think they were aware of the problem ahead of time? Considering the very poor workmanship in their buildings (leaks around window, noise problems, insulation problems, and a host of others). I'm sure they were.

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Reviewed Feb. 4, 2004

We had our new home built in 1999. Had all our new GE appliances put in our new home. Our GE Profile SpacemakerXL Microwave Oven gave us so many problems. Two years later, Feb. 2002, needed a new control board, told us the part cost $250 - $275. Ordered the part, and put it on ourselves to save money. This year Jan. 2004, put a cup of water in to heat up, didn't work, called the service man to check out, says that it needed either magnatron or transformer. Service man says that it will cost $80.50 to take it to the shop and if it is transformer, it will cost $290.00 and if it is the magnetron, it cost $160.00. Am very upset with GE.

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Reviewed Jan. 14, 2004

Purchased GE Spacemaker with new home in June 02. In Aug 03 the turntable stopped working. In Sept 03 the microwave power would cut out while opening and closing door. In December 2003, the microwave did the same thing only died altogether. Called GE service and requested service. The attendant wanted to send someone out for a $70 service call to take a look.

I asked why so much, the microwave only cost $300. If I purchased a $30k car would the dealership ask me to pay $7k to tell me why it won't start? I work in the auto industry and we studied GE's approach to 6 sigma quality standards. This means only 63 out of a million microwaves would fail. I guess I should have purchased a lotto ticket instead of their product!

Since then I pulled it out and dropped it off at an electronic repair shop. The diagnosis was the smart board was fried and turntable motor, and a high limit thermostat all of which would cost more than a new unit! End of story...

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Reviewed Oct. 23, 2003

We have a GE spacemaker microwave/convection oven which mounts over our range. The unit is less than 2 years old and today the handle came off of the door. The same thing happened to a similar GE unit that we had prior to purchasing our current microwave. Both times when I called GE I was told that I would have to pay for the repair. Since the same thing has happened twice now I am beginning to think that the construction of the door is faulty. GE offered to pay for the part; however they will not pay for the labor as the appliance is past the 1 year warranty.

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Reviewed Sept. 23, 2003

A GE Spacemaker Microwave Oven was installed in my Farimont 2000 model modular house. It failed after 3 years of service on on Sept. 22, 2003 while popping pop corn. It smoked up the house and would have started a fire if I had not intervened.

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Reviewed May 18, 2003

GE Spacemaker II. While microwaving some BBQ ribs I previously had in the freezer, the microwave "smoked" and set off the fire alarm. It had been heating the food exceptionally slowly. I simply assumed that it was because the ribs were previously smoked and had a low moisture content and, thus, weren't heating quickly.

At first there was a plastic smell. My roomate commented, "What are you cooking? Rubber ribs?" I simply ignored him and continued with my school work. About five minutes later, the fire alarm went off and I noticed the microwave was full of smoke. Police and fire departments responded accordingly. I was informed by university housing that I would not be fined because the microwave was at fault. However, I am concerned for a microwave defect because the housing complex I am currently in has over 120 of these units (8 per building, 15 buildings total)

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Reviewed April 9, 2003

The GE Spacemaker over-the-range microwave stopped heating up the food. I was told by GE service when I called that the magnatron tube went but it was under warranty and it could be fixed for a flat $75. My microwave was in the GE answer center's computer system and identified by my phone number. When the tech arrived, he told me that he did not have the right magnatron, my microwave was not under the warranty for the tube and that it couldn't be fixed. However, I was liable for the service call.

He put me through to his GE CR who insisted I pay the $75, even though the GE computer told the first service phone contact that the microwave was under warranty. I was offered the gift of a $25 coupon towards a future purchase. I did not care to pay $75 for a $25 coupon and no service. I refused to pay. I am waiting for the harassing payment notices to come.

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Reviewed March 28, 2003

The microwave blew up! Immediately after pushing the start button an earth-shattering snap and blinding blue light flooded the kitchen. My Wife and child were right next to the microwave when this occured and were incredibly shaken. My daughter cried for 30 minutes following. My wife is not willing to use another GE product.

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Reviewed March 13, 2003

Similar to some people who complained, we have a GE microwave which for no apparent reason "blew up". Our 2000 GE spacemaker (JVM) started to make a loud popping/grinding noise. We were using it correctly. It then caught fire and smoked. Again, we had to unplug the microwave because none of the buttons would turn it off. VERY dangerous.

It has to be replaced or pay $250 to fix it (!) and now I'm not sure we can fit another micro into the spot we have over our oven/stove. I do not want another fire hazard in my home, so not sure what to do.

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Reviewed Nov. 17, 2002

Purchased a new modular home with spacemaker microwave in August of 1999. In Nov. of 2000 the unit would not heat and I called for service. It cost me $178.00 to have the repairman come, it was a default and they paid for the part, however my cost was terrible. Now year 2002 Its November and the same thing has happened. I am furious here at thanksgiving having this problem.

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Reviewed Nov. 8, 2002

I purchased a GE microwave model JE1140BL on 2-6-01. I paid $129.99. The magnatron went out 10-26-02. Although this part is under warranty they said that they would charge me $111 in labor to replace it. Shouldn't this product last more than 21 months? This $111 is not a house call but me taking it to the dealer that the GE guy stops at once a week anyways.

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Reviewed Aug. 2, 2002

I have a GE Spacemaker XL Microwave oven that was purchased in Oct 99. It stopped cooking in May 02, so I took it to an appliance repair shop and found out that it had a defective power supply and the estimated repair cost would be $170.00. The repair shop sent to GE for the part 3 times and 3 times the wrong part was received.The last part received was for a remote control. Each time the part was returned it cost the repair shop $6.00. They finally called me and said that they were giving up on the repair of this microwave because GE could not fill the correct part. I called the GE Costumer Relations and explained the problem and I gave them the repair shop telephone number. Two more times I contacted GE people and explained what was happening. On the last telecon I was told to take the microwave to another place, a TV fix it shop, and have them repair it.

I called this shop to make appointment to bring in the microwave and the man told me that before they would even look at it I would have to pay them $38.00. I didn't like the way this business explained their policy and I refuse to have them do any repairs for me. Just like the other unhappy GE customers, I will think twice before I consider another GE product. The microwave is now sitting in my garage and is worthless to me. I went to Lowe's hardware store and I can buy a similar built in microwave for $178.00...This makes the most sense as GE will do nothing.

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Reviewed June 10, 2002

I went online to schedule an appt. with GE to have my microwave fixed. I entered the serial no. and the model no. of the microwave. The GE repairman came today and told me that I needed to have the "smart board" replaced in my microwave. I asked how much that would cost and he said around $200 for parts and labor. I authorized him to go ahead and fix it. He then tells me that the part of this microwave is "NLA" or no longer available and that I would have to buy a new microwave that would cost me anywhere from $400 - 1200. Of course it would have to be GE because that is the only make that will fit in the space above the GE stove.

He then charged me $70.31 for the service call. I cannot believe that I was not informed prior to this service call that certain parts for this microwave are no longer available. I then could have made an educated decision as to whether or not I wanted to risk having to spend $70 to hear that the microwave could not be repaired. By the way, I live in a condo building with hundreds of apartments and each one has this same microwave. Imagine the amount of money that GE will be able to make by just responding to service calls in this building for microwave repairs.

I called customer service and spoke with several people, including the supervisor Genoa Townsend. All I received were platitudes and responses that were read off of a script. I was offered a $25 certificate to be applied toward any purchase of a GE product. I must say that I will never purchase anything by GE again. My point is that when I take the time to enter the serial and model number, I should have been informed that certain parts for this appliance are NLA and I need to be aware that whether or not GE can fix my appliance, I still have to pay the $70. I believe that GE is taking advantage of consumers by not completely informing us of this particular scenario.

I am out $70.31 for no service whatsoever. I am very frustrated by the 3 diffferent women who spoke with me from customer service at GE. They were rude and incapable of thinking outside of the script they were reading.

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Reviewed May 14, 2002

I am writing about a microwave that I purchased on 11-02. I started having a problem with it a few months ago. My daughter put a bag of popcorn in it and it caught the bag on fire! My house was full of smoke. She did not use the popcorn cycle. But she put it for 4 mins. like it said on the bag. I had someone come out to check it out. They informed that the microwave was fine. So I continued to use it.

One night I put a frozen hot chili in to thaw. I set it for 20 seconds. It went for 10 seconds. It made a loud popping noise and then a flash of either fire or light went through the microwave. I shut it down right away. And unplugged it. The chili was still frozen. I called them again. They said they would send out someone again. I went to pick up my daughter on that day. he left a note that he came by at 3:20. I was home at 3:10. I called and asked if thay could send him back? They said they would. and if he couldn't the supervisor would call. I waited, no one called.

I have this microwave that is still under warranty. And they refuse to take care of the problem. It will proably burn down my house. They say it has a built in chip that would stop it from doing this. if that is true why did it burn the popcorn?

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Reviewed Oct. 3, 2001

I want to report that my General Electric Spacemaker Microwave, ModelJVM140K 004, manufactured in 1993, caught on fire when it was not in use. The stove was in use at the time. The microwave turned on by itself, and could not be shut down until it was disconnected by a fireman. The microwave is unusable, and now the kitchen interior is ruined, as I am afraid to replace it with another Spacemaker microwave.

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Reviewed Aug. 14, 2000

Purchased a GE spacemakerXL in Oct. 95. Its main "something" board broke and would cost approx. $250 to have fixed.

Purchased another GE SpacemakerXL in '98 and now it has the same problem. These were not the least expensive microwaves to choose from and I would expect them to last much longer. I bought the units because they looked the best. I guess that's all it is -- "a nice looking empty box". I will try never to buy another GE product again.

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GE Spacemaker Microwaves Company Information

Company Name:
GE Service Contracts
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United States