Alliance Movers Reviews

I immediately looked at my inventory list and noted the items I listed were the same but per the operations manager Benjamin when I listed "2- BED, QUEEN WITH MATTRESS, 1- BED, FULL WITH MATTRESS" this did not include my bed frames?! So being that we have to move because we are selling this house we had to either pay the new balance, forfeit our $1500.00 deposit or leave items behind. We were totally at their mercy and held hostage; I dont know anyone who could afford to forfeit $1500. But even if we agreed to pay the extra $3000.00 the truck was unable to hold all of our belongings. So now we have to desperately sell items left behind or give them away. I feel so stupid and like I was completely taken advantage of. I would never recommend this company to anyone. Do not do it.

Then after it was loaded there was an "extra" charge because it was more than 50ft for them to load it... What??? Was not told that initially. I was told then at that time if an 18 wheeler could not get into the place of delivery it would be an extra $700-$800 to put it into a smaller truck to be delivered. I called several times to set up a delivery date so I could coordinate with time off work and they could not give me a specific date and then they kept changing it to later.

The driver finally called me late on a Saturday night to say they would be there in the morning (not even 12 hours notice) and if I couldn't do it then there would be a redelivery charge. Where am I going to get a postal money order on a Sunday or get that much cash when there are no banks open? And they do not provide you with a receipt so I took a picture of it on my phone or I would have no record of giving them that much cash. Very, very, very bad experience with this company: hidden costs, not truthful, hard to get a hold of, misleading. Once again please, please, please do not use this company!

Please Read that THEY DO NOT TAKE CREDIT CARDS: Why do they not accept credit cards, as I learned the hard way today, to avoid having chargebacks on a dispute and they can keep your money at their leisure and you have little recourse. During the 24 hour window, they told me that they would pick me up during the 2-day window. Each day, they canceled. Each day, they told me that they would not be able to get to me for mechanical issues, routing issues, the story changes with each person and each hour.

Bottom line, the customer service managers will cancel your move if you disagree with them and keep your deposit. They will dictate what they are going to do and you have no say. If you argue with them or they will override the conversation and dictate to you what they are going to do and if you do not like it that you can cancel the move and lose your deposit. This is what happened to me and THEY WILL CANCEL YOUR MOVE AND TAKE YOUR DEPOSIT!

From a legal perspective, they will manipulate the contract to keep your deposit and not provide the service. Again, this is what happened to me. It is my opinion that you avoid them at all cost! This their contact address - Alliance Movers Inc. 1658 Milwaukee Ave., #100-4754 Chicago, IL 60647. 1-888-404-8707. info@alliancemoversinc.com. Finally, be aware that they have mandatory arbitration where you have to pay a fee and any legal notices are out of Marion County, Indiana or at least this is the information that I found out after-the-fact.

Typical sales process: Bridget provided a room by room estimate of footage (short by 50%). Quote stated a 48 hr pickup & 21 day delivery window, which was way too long. I stated I needed it in 14 days and was offered an "Expedited" move, load would be "last on/first off", with a 7-12 days, for about 15% more ($407). Then offered a 15% "signing discount" if I agreed while on the phone. I fell for the bait.

Although the quote was high, I was influenced by "we own all our vehicles & all the movers are our employers". I didn't want any fly-by-night or 3rd party movers. I sign the paperwork, provided a 35% down-payment via e-check (no credit cards). 15 days later, "Titan Movers" arrive in a rented vehicle, apparently a shuttle - not an Alliance truck. So "our employees/we own our trucks" statement is BS. To their credit, the movers were great. Friendly, worked non-stop, wrapped things well. 3 hours later, I tip them and they head for GA to make 2 more pickups before heading to the warehouse.

Mon AM, I call to discuss the "expedited" fee for "last on/first off", and put on hold for a manager. 45 min later I give up. I call back at 4 PM, wait 25 min on hold, discuss the fee and my desire for it to be waived. He puts me on hold to call dispatch. 35 min later, the call is disconnected. Now it's after 5 - no one answers. Tues morning, after 10 attempts, I get a different manager, we discuss the fee and a few other misrepresentations. He spits out the excuses, but is not willing to concede a penny. I inform him I have 3 family members arranging cross-country moves, and I'll be taking my business elsewhere. He says 'so what - we're busy - it won't hurt us'.

Day-10 (Wed) - After days of unanswered messages and no answer at Dispatch, Customer service notifies me that my furniture JUST left the east coast - minimum 5-7 days to West Coast. I state it was supposed to be a 12 day "expedited delivery" and I get the 'your delivery is a piggy-back.". Day-11 (Thur) Call again - told delivery late Sunday afternoon or Monday. Day-15 (Monday) - Have a heated conversation with customer service, he hangs-up on me. I call back and by some miracle get the same man. I request his name, "Justin", and request to speak to his manager. He claims to be a Partner. I tell him what I think of his company and he hangs up on me.

Day-17 - Called every 5 minutes for 3 hours, all calls go to voicemail. Finally get through to "Justin" again. We have a calmer discussion, he offers an apology for the excessive delay ("might be a few days"), offers a refund of my "expedited" fee. I request a call by the end of the day. Day-17 3 PM - A Twist!! I get a call from the Driver, wants to deliver tomorrow at 12 PM but has a 72' trailer, can't use in downtown San Diego, so need a rent a truck for a Shuttle, at an extra cost of $1/ft. I mention Justin's offer of a refund to offset the fee. He calls his boss.

Day-17 3:15 PM - Get a call from a REAL manager - there is NO "Justin" in the company, much less a Partner. We discuss several things, make a few calls, and we review the call logs. Turns out "Justin" is really Derek, a CS Rep, who has NO authority to offer a refund. He confronts Derek, who has (big surprise) no memory of the conversation. My "refund" will need to be reviewed AFTER the delivery via complaint. I inquire about call recordings and he agrees to include me when they are reviewed (wanna bet they can't find them?).

Day-17 9:30 PM - Driver requests Friday AM, can't do Tomorrow because he has another delivery in CA that can't do Friday, so needs to do before mine. I agree but am not too happy about it. Day-18 10 PM - Text driver - verifies 10-12 Friday. Will call 45 min ahead. Day-19 11:30 AM - Text for updated ETA - now 3 PM. They are doing another delivery. Day 19-2:15 PM - Driver is 18 miles away. Inquires about payment - insists money order be left blank. If made out to Alliance he won't accept it! Day-19 4:30 PM - Unload complete. A few boxes missing. Dishes & a lamp shattered. 2-1/2" wooden leg on antique chair snapped. Driver notes damages, fills in money order (NOT Alliance) and they leave. So now it's insurance & complaint time. I'm sure I'll never see my expedited fee returned, and at $0.60/lb I'll get less than $20 from insurance. Please save yourself from this kind of nightmare and avoid Alliance Movers at all costs!

I had a sales rep by the name of Lainey. After talking to several companies it was truly refreshing how honest and upfront she was about the move. Not only did she break everything down into layman term about cubes packing and the delivery process. She also walked me through the whole process. And even when she was a bit tied up customer service was there to answer any questions I had.

24 hours before my pickup I received a call from a dispatcher confirming a time for pickup the next day. When the movers showed up the price ending up being less than what I was quoted for which was a great surprise to me. I needed 30 days of storage and was asked to call and provide a delivery address when I was ready for delivery. They even gave me the 30 days of storage completely free. Finally my apartment closed in Manhattan and I called in and told them I was ready for delivery. Within 7 days they were at my new apartment. Delivery drivers were great and friendly.