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Are you in need of a moving company? Alliance Movers offers local, long distance, international & commercial moving, as well as storage & packing services. With over 20 years of service and staffed with a team of experts, Alliance Movers is ready to provide you with a stress-free and hassle-free moving experience. Contact us today or visit our website to obtain a free quote!
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I was quoted a $3000 move from California to Texas. The sleazebag who lied this quote to me also said that the sizes of our boxes don't matter as long as they aren't the size of a washing machine. So we used the XL boxes from Home Depot. He also lied about having access to our specific moving truck and said it was the last available footage on his last truck to Texas. Turns out they don't even move their own trucks. It's all sent out to third party movers. He had no way of knowing what he pretended to know. He also added up all these "discounts" so it seemed like we were getting a good deal.
What he knew and we didn't was that he could say literally anything he wanted to get us to agree to the move. Including a false estimate on the price. He gets paid and we are stuck with a different number on moving day. Even better, they are willingly shady.. it's their business model. You know this is true because after the first guy promises you that he is personally taking care of your move and that you can call back anytime to ask for him by name.. you call back and all of a sudden "your case is in the hands of the customer service dept now". This is all part of the company's strategy of false promises, then deflection. Once they've got your signature they've got you trapped.
After paying this liar his commission and locking in our move moving day comes and of course it's a completely different company contracted by "alLIEance". Except for the fact that he knowingly does business with Alliance, the actual mover is honest. Unfortunately that means his moving price is real. It's $2500 more expensive than quoted. I'm now looking at over 5k for my move and can't afford it. But I'm stuck with it. Turns out Joe from Alliance's "box size doesn't matter" is a complete lie.
Items were damaged upon arrival at destination, the guy they hired to unload manhandled our boxes and complained the whole time. Lots of broken glass and leaking punctured liquids etc. They almost gave us free stuff that belonged to the next customer but I stopped them when I noticed its not our stuff. Could have easily taken other people's stuff there if I was as dishonest as Joe from alLIEance. These guys should be in jail because what they do is criminal. Will rent a pod next time.
Please please read the other comments as they are accurate. We lost every item that we were charged extra for that they packed and loaded into 3 different trucks. We waited 6 weeks for broken, damaged items at the monetary cost of $3500.00. That does not cover the emotional stress or feeling of helplessness that we endured. Tvs can be replaced, family heirlooms cannot. Even the totes arrived in pieces not to mention the stuff they boxed in cardboard boxes. They should be shut down as they are not reputable and steal money from clients. I've just begun to fight!
I am an older retired person recovering from cancer. I needed a quote to pack my possessions and move my furniture. Received a quote from Michigan to South Carolina. 1st driver had not enough space in the truck and no packing materials. Said he had to buy them and he wanted $2000.00 more than the quote. Argument ensued. He drove. Company said I lost my very high deposit. After conversation agreed to send another truck. My Daughter then packed all in boxes. Same thing. My daughter wanted to take pics of the loading driver. Got pissed and drove off leaving 25% of my possessions. Now I am pissed off.
The load arrived with the driver and his wife. They dropped the load, attempted to assemble a glass table and failed. Lost the fasteners. Followed up with a claim. A very arrogant man called to discuss. Pissed me off. I hung up. He called back and said, "Claim denied." For your own good ignore the smooth talking sales girl. They will say anything and do nothing. ADVISE FROM ME DO NOT USE ALLIANCE MOVERS. No stars from me.
Only giving this company 1 star so I can leave a review. WORST moving company I have ever experienced in my life. I don’t even know how to start... I should’ve known seeing everyone review on this company was TERRIBLE that something was wrong.. Boy did we learn the hard way on this one!! The movers clearly don’t care enough about any of your belongings. I had had 4 guys help us move. Only one guy really knew what he was doing. Two of the guys couldn’t even speak English and had no friggin clue how to properly package our belongings. It was a joke!! The other guy looked like he just got out of serving jail time telling us he still had half a bullet left in his leg??? Unbelievable. I don’t care if I’m coming off harsh but my husband and I spend a lot of our hard working money on our home furniture and I have no tolerance for messing up an easy job.
I made sure I labeled my boxes if they were fragile or had glass in them that they would be careful.. HA they didn’t even read or care about any of that. Our stuff arrives a week and a half later after we were told it would be there in 2-3 business days. Which is why we decided to go along with this company because my husband is active military and was soon to be deployed to go overseas and I can’t set up all the furniture alone. The movers arrive...finally. I go outside. The guys who delivered our stuff were a lot more together than the guys who packed our stuff. I gotta say that. But how they were taking our stuff out of the truck gave me excruciating anxiety. Our stuff was packed so thrown in. When they were trying to get our stuff out the truck since it was so poorly packed ... the other person's stuff next to ours was falling out the truck getting damaged. I couldn’t even watch. It made me so sick.
When they came in to place our furniture in our home I noticed not half but everything had damage. Couch was ripped, kitchen table had dents, chips all over it. My $14,000 bed frame had chips all over it with dents. I wanted to cry and I did cry. My furniture was in brand new condition. Didn’t have any chips or dents before it was in this company’s hands. As they are placing our furniture one of the guy goes “ya the last people we delivered for didn’t have their furniture for 2 months”. That’s when I KNEW this company was Helter skelter. Who can go 2 months without furniture?!?! Give me a break. Without all their belongings??? Even the mover said it was terrible. No crap! So yeah make sure you read all the reviews from this company and do yourself a favor and DON’T.
I had a very bad experience with Alliance Vans. Their contract was not correct and resulted in terrible customer service with the moving company Household haulers (who are also a terrible company). After I reported all of the issues, being screamed at by the movers, lost luggage, damaged goods etc. Alliance told me that it was my problem and that they were sorry it was a bad experience. They did not help me to recover my luggage (which was lost) or take responsibility for a poorly written and incorrect contract.
We contacted Alliance in February for an anticipated move to Austin, Tx in September. Our son and his wife were also making the same move in July. They gave us both "Guaranteed" estimates. When they showed up at our son's home, they gave various reasons why the price would be higher and it went up about an additional $4,000! What could they do? Their house was sold and they were hitting the road. They were very upset and told me what happened. I called Alliance and said the same thing could not happened to me! They said I had a Guaranteed estimate and as long as we didn't change the amount we were moving, our price would be honored.
As it turned out, we moved the moving date up a month, from September to August, which according to them, put us in "Prime time". The price went from $5,300 to $8,600. Again this was shortly before were were to move. We had few if any options and they knew it. When they came to our home on moving day, we were informed we were overweight and the price went up again to $12,000!!! When they arrived at our home in Austin, the drivers wanted to charge me an additional $210 to move some of the boxes to the detached garage some 40 feet away. I told them I would move it myself. I found their practices to be underhanded and extremely unethical. I will NEVER use them again!
We came across Alliance as a last resort option when our original moving company indicated a week before our move that they could not do it (extenuating circumstances). Alliance seemed like the shining star when we secured them just 5 days prior to when we needed to get out. They came in under the price of our original moving company and could assist with packing and able to come when we needed to be out & moved across state lines to our new home. At conclusion of the 2 hour verbal quote phone call, Alliance rep indicated they would be sending a semi truck. That seemed completely accurate since we had a 5 bedroom/3500 square foot home we were moving from. Great! WRONG.
On moving day, 3 men showed up in an Enterprise rental truck. Nothing indicated Alliance. The 3 men were also in a truck half the size of a semi. They indicated they were from Household Hauling which is affiliated with Alliance. I asked where the semi was. The lead mover indicated that based on cubic feet of what was quoted, a small truck was accurate. He also said up front that when the truck is full, their job is done.
Needless to say HALF of our belongings did not fit. The movers then told us that we had a lot of stuff and we should have been more upfront at sales call. To which I very much indicated we went room by room even gave dimensions of furniture and also combined it with a previous moving quote of someone (original movers that had been to our house twice who also indicated a semi would be needed) to be sure we were very upfront with what the job would entail.
We had no choice but to move forward with the men & their small truck that showed up because we of course were on a very tight timeframe given we were selling our house in 2 days & had to be out. Which I have to believe is not an uncommon occurrence when people are moving from a residence. So, when the first truck was completely packed to the gills, we had absolutely no other option at that point to get a 2nd moving company to come in for the rest - other than to stick with Alliance to complete the job they were originally supposed to do. So we paid almost double of original quote to ultimately have the remainder of our items picked up.
The 2nd load then had to sit in storage in a warehouse that we had no idea where it was, for 3 weeks. We have moved several times in our lives, within Chicago and out to suburbs and across state lines. My husband has even moved overseas to Europe and back again and never, have we ever had an experience like this. The actual movers were efficient and friendly, but we absolutely would not recommend anyone to ever use this company based on how we felt so deceived from the front end/sales side of it.
I gave one star because at least our belongings ended up where they ultimately needed to be. A few broken items and dents in walls along the way, but given the bigger issue we were faced with, I'd prefer to complain about the parent company versus the job the men did in moving our items. If you use this company, get in writing the size of the truck they say they will send and think very carefully as to if you want to take a chance at a time when you pretty much have your back up against a wall and no other option once the move has begun. Buyer beware.
We choose Alliance to move our belongings. We packed what we could and had zero issues. Alliance packed and loaded what we prepackaged plus 28 pieces of furniture. They managed to damage 21 out of 28. That’s a failure rate of 75%. When we called we were told we owned this. I guess Alliance is correct. We choose them so we do own it. Never use this company. Criminal is being very kind!
Do not use this company! If you do, don't bother expediting your shipment, all they do is take your money and hopefully deliver at around the original estimated time. Once they take hold of your furniture, they relay it to a warehouse facility for however long they want before shipping it to your destination. The entire process took 17 business days when I was originally told it would only take 3-5. Very poor customer service. Overall, terrible company.
The worst experience so far! Never on time, not reliable, ok customer service until they get your money. After that is just rudeness and arrogance. They quote you and promise one thing and do the opposite, end up giving you other rates. For sure looking forward to start a complaint with FMCSA and BBB. With such horrible customer service and experience I am not sure how they are still in business. Totally dissatisfied and disappointed. And Marley “who claim to be one of the owners” completely disrespectful and 0 training in customer service. Every call with him is a nightmare. Benjamin and Bridget (employees) you are kind and great people. I’m sorry you have to work for this company. I hope they value you and treat you well at least.
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