Alliance Movers Reviews

This is the most unprofessional company we have ever dealt with. The customer service has been absolutely awful. They scam people, lie, do not give updates, hang up, I could go on and on. I have worked in customer service before and I am mindblown these people have a job. I normally do not leave reviews but this has been a complete nightmare dealing with them. They are extremely rude and unprofessional. Do not use this company. We have tried to reason with them and they continuously were rude, had an attitude, and it's just unbelievable. I have never ever dealt with a company this unprofessional. If I could give zero stars I would.

I spoke with Larry Alliance Movers and told him that I needed my stuff moved from Virginia to Miami and I also wanted that my TV’s removed from the wall and that they would be remounted back at my new residence and said no problem. Today, I spoke with Nancy customer service and she said they don’t do that and with terrible customer service, extremely unprofessionally bad attitude. They just scam me just to get the job.

This company uses a salesman- Frank - to make the deal and promised that my elderly mom's stuff would be moved from PA to CA in 7-10 days. He promised that even though there were some poor reviews on company, to not worry he would “take care of us”. Justin came and packed her small household into the moving van and said the same promises7-10 days. Little did we know that mom's stuff would now go from PA to NJ to NC to a warehouse in FL where it now sits!! In the meantime my elderly mom is in an empty apt., sleeping on an air mattress without her items.

Alliance contracted with a 3rd party mover. The pickup was performed by a different smaller truck than what arrived at the destination. When the van arrived, there was a hole in the roof of the van and rain/snow had gotten onto our mattress and "soaked" it. There were 8 boxes missing. There were also 3 boxes/items that didn't belong to us, that were on the van. When contacting Alliance Movers, they fell back on the excuse that I had not purchased insurance. They took no responsibility for the van condition, lost items or numerous scratches/dent in furniture. The 3rd party mover went out of business within 1 month of our move.

This is the worst moving company. Whatever you do, do not use this company. Please read their contract and read it again. If you are quoted a price you can bet it will cost you a lot more money. If they break something, they refund the cost by weight not value that's if you can get the refund. I received two checks that bounced and took 3 months to finally get compensation that didn't come close to the value of the furniture they broke. I could go on and on about my experience but then again it's my time I am wasting. Please think long and hard before you hire these people.

As many have said, if I could give negative stars I would. They breached the contract on 5 terms, over $9000.00 in damaged goods and costs we paid to have our furniture moved into the house from the driveway or the garage. They held goods for ransom, threatened to drop the stuff in driveway, Scammed us on the price but then failed to even give us an inventory of the goods listed as being delivered. The second truck they sent (Due to them failing to send a truck that could handle the items on the original inventory) which cost us well over $8000.00 above the original estimate amounted to hostage taking of our goods.

So my mom and I we were moving from Florida to Georgia and the quote we got was $2500. They asked for a $250 deposit which was fine. When the driver got there he uploaded my items and the next thing I knew is that I was owing them $6000!!!! When I called them, they said that the inventory list they had looks nothing like what I had and that they had to charge me extra, so I refused to pay because if only they had let me know before loading my items that there was gonna be changes I will had NEVER agree to the price because it was something I could not afford.

Confirmed multiple times that my estimate included everything I needed, then on the day the moving contractors (not Alliance) explained that for overseas moves, there is a $5000 surcharge for specialized packing... Customer service initially said this was a legitimate mistake and should be resolved at some point, but subsequent agents essentially hid behind the (incorrect) contract and said that even though the sales reps lied about the cost, they did not care. Awful experience this far.

I cant tell you about the movers and timeliness and scheduling, but I can tell you that I signed their "cancel" anytime 15 page contract. But when I realized I would be downsizing and chose to go another route, I called and asked them to cancel. This took 3 tries to get my 4k back. They finally said they would "forward the cancel request" to the proper department. After they slow walked the entire process, I decided to goto my bank and request a charge back... Bad idea. They have an inclusion in the contract specifically for this case. They fight the charge-back for three months to the bitter end and took $700 for doing nothing. Be wary of companies asking for a 50% deposit. Ensure they are the actual moving company. They broker moving folks and take 30% of the proceeds. I do NOT recommend this company and suggest anyone research what they are doing before the sign. Moving is already a stressful task. Dont make it any worse for yourself.

Hidden Charges, Bad customer services and they do not go by their contract. They make you feel they are giving you the best deal until your things are in their possession, then they pile on the hidden fees. They do not provide FREE STORAGE!!!. It is a lie if they offer that. Free storage to them is when they are transporting your things. They multiply the amount of regular storage. They threaten to sell your things if you try to resolve the issues with them. Please the price they quote is not true. By the time you receive your things, you would have ended up paying double the price they gave.

I contracted this company to move us from Colorado to Missouri, paid a deposit of 1000.00 dollars. The movers showed up the day of the move and refused to load due to the amount of items compared to the company's quote. I begged him to take the weight agreed to in the contract and he refused and drove away. He said that every time he goes to residential the quote is way way below and that the company is a liar.

I had scheduled our move from Placentia to Phoenix with Alliance Movers for $5,300 to be accomplished this morning. The deal was they were going to take everything in the inventory we gave them and bring 60 boxes, 20 large, 20 medium and 20 small, to pack our household and garage contents because we are elderly and I am a Disabled Veteran. 2 guys show up in a box truck and say they didn't bring any boxes and if we want them to bring boxes and pack them it will be an additional $6,000! I told them to get out of our house. Then their dispatcher starts calling me and saying they never agreed to packing anything and I told them I had been very specific about this, on Three Separate Occasions. Now they won't refund our $1,339 earnest money. Don't ever do business with Alliance movers! They are THIEVES!

Made contract to move over a month before move. Originally thought going to North Carolina. Found next week was Alabama and only 97 miles one way. Took 4 days of repeated calls, changed and was charged extra money for change. Aware of all things to be moved EXACT weight and type of furniture. Day before to move was called and told no movers would not be there between 9 and 11 next am, would be the next day. Movers were to be there 8 to 9 am. Mover called said they would be there at 9 am at 8 am. Showed up after 10:30 am. I had packed and moved much myself.

We spoke with Justin at Alliance Moving and Storage. We were given a binding moving estimate and ask to put down a deposit which we did on Friday and after discussing with my husband we decided that we needed to make other arrangements. So I tried to contact Justin on Saturday morning and the office was closed so I emailed him. (This was done within the 48 hour cancellation) I have emailed him three times since but no response as to a refund. Our request was done within the 48 hour cancellation request. As of this date no correspondence from Justin or his company. Our deposit was $1,000.00. All we are asking is a answer to our request for a refund and cancellation.

Cancelled a state to state move, rescheduled, did not show up. Finally cancelled altogether. Left me with almost no choices, other companies were booked. I'm a 70 year old widow. This was just a nightmare. Very poor customer service.

BEWARE!!! They ask for 36 pet down and 1/2 the balance at loading and the rest at unloading. I've moved all over the country and NEVER had to pay anything until we were unloaded. Overall reviews are very poor.

If I can give this company zero instead of one I absolutely would. SCAMMERS. This incompetent salesperson quoted me $7000 to move from Texas to Virginia which I agreed to after I showed him thoroughly what needs to be moved. On the day of the move they sent this rude, intimidating unprofessional creature and he gave me a different quote of $22000. And he was threatening me if I don’t pay he will stop working and leave. My flight was booked and my house was sold and my closing date was only two days away. I was very stressed and scared especially being a widow by myself with nobody around for support. I reported them to BBB and filed a complaint. This company needs to be shut down. Do not deal with these SCAMMERS.

I agreed with the Alliance moving and storage company to take my stuff from Boston/MA to Little Rock/AR. First of all, I must say that this company does not deal with moving and all these pictures are fake. They work with Boost Express Van lines moving company. People from Boost van lines came to pick up my stuff not Alliance. They picked up my stuff on May 28th and when they asked for the delivery date we agreed on June 1st so I rushed and went to Little Rock that day only to find nothing. It is so hard to reach them and when they say they will call back they never do!

The sales person harassed me with calls before I told her she was annoying (calling back when I denied call). She called me over and over again. When I told her that she responded with profanity. Manager said that he instructs them to call non stop till you pick up and said it was my fault she was rude. Would never do business with a place like this, also just look at the reviews, they're a terrible company clearly.

They gave me a bid for a certain price then the price tripled as they were loading the truck. When I received my belongings the boxes were smashed. There was scratching on my furniture. I tried to contact them by leaving phone messages and a terrible review. No one ever returned my call and they didn't offer to reimburse for my broken items. When the truck arrived they were tossing my things off the truck. They didn't have a ramp to bring things down from the truck. The worst experience ever.

I STRONGLY encourage you to stay AWAY from this company. They will hike up prices by $700, charge hidden fees, use dishonest weights, and they will keep your belongings hostage to coerce you into paying more.

Alliance was hired to move my elderly after from Florida to Connecticut. They communicated that his items would be in CT in time for his move to an assisted living facility. Items were picked up as promised (the only positive) but after a full week, when calling to inquire about the delivery date, they hadn't even left the state and they had no idea when they would be on their way. The dispatcher/manager/self-proclaimed "boss" told me to, "Read the contract". There is no guarantee on dates and they could take as long as they wanted. When the items were within a day of delivery, a full 17 days later, the delivery window changed 4 times in 12 hrs., and again we are told, it was our problem.

Initial call sounded great. Their website has these great 5 star reviews but be very careful. They quote you a price over the phone, no house visit, for estimated square footage which is low so they sound competitive. They don’t tell you that if you go over estimate you have to pay a fuel surcharge. We never saw a contract until they came for pickup and they insisted they emailed it but we never got it. We have them a deposit 30 days in advance and set a pickup date. We were told that they needed an alternate date in case of weather problems.

I am very happy with the service I received with Alliance Movers. They were sensitive to my urgent need and made a good effort to assist me with it. At the end of the day I could not use them because for my situation. I needed to be able to use a credit card and this is something they didn't offer.

I was quoted a $3000 move from California to Texas. The sleazebag who lied this quote to me also said that the sizes of our boxes don't matter as long as they aren't the size of a washing machine. So we used the XL boxes from Home Depot. He also lied about having access to our specific moving truck and said it was the last available footage on his last truck to Texas. Turns out they don't even move their own trucks. It's all sent out to third party movers. He had no way of knowing what he pretended to know. He also added up all these "discounts" so it seemed like we were getting a good deal.

Please please read the other comments as they are accurate. We lost every item that we were charged extra for that they packed and loaded into 3 different trucks. We waited 6 weeks for broken, damaged items at the monetary cost of $3500.00. That does not cover the emotional stress or feeling of helplessness that we endured. Tvs can be replaced, family heirlooms cannot. Even the totes arrived in pieces not to mention the stuff they boxed in cardboard boxes. They should be shut down as they are not reputable and steal money from clients. I've just begun to fight!

I am an older retired person recovering from cancer. I needed a quote to pack my possessions and move my furniture. Received a quote from Michigan to South Carolina. 1st driver had not enough space in the truck and no packing materials. Said he had to buy them and he wanted $2000.00 more than the quote. Argument ensued. He drove. Company said I lost my very high deposit. After conversation agreed to send another truck. My Daughter then packed all in boxes. Same thing. My daughter wanted to take pics of the loading driver. Got pissed and drove off leaving 25% of my possessions. Now I am pissed off.

Only giving this company 1 star so I can leave a review. WORST moving company I have ever experienced in my life. I don’t even know how to start... I should’ve known seeing everyone review on this company was TERRIBLE that something was wrong.. Boy did we learn the hard way on this one!! The movers clearly don’t care enough about any of your belongings. I had had 4 guys help us move. Only one guy really knew what he was doing. Two of the guys couldn’t even speak English and had no friggin clue how to properly package our belongings. It was a joke!! The other guy looked like he just got out of serving jail time telling us he still had half a bullet left in his leg??? Unbelievable. I don’t care if I’m coming off harsh but my husband and I spend a lot of our hard working money on our home furniture and I have no tolerance for messing up an easy job.

I had a very bad experience with Alliance Vans. Their contract was not correct and resulted in terrible customer service with the moving company Household haulers (who are also a terrible company). After I reported all of the issues, being screamed at by the movers, lost luggage, damaged goods etc. Alliance told me that it was my problem and that they were sorry it was a bad experience. They did not help me to recover my luggage (which was lost) or take responsibility for a poorly written and incorrect contract.

We contacted Alliance in February for an anticipated move to Austin, Tx in September. Our son and his wife were also making the same move in July. They gave us both "Guaranteed" estimates. When they showed up at our son's home, they gave various reasons why the price would be higher and it went up about an additional $4,000! What could they do? Their house was sold and they were hitting the road. They were very upset and told me what happened. I called Alliance and said the same thing could not happened to me! They said I had a Guaranteed estimate and as long as we didn't change the amount we were moving, our price would be honored.