Wells Fargo Advisors Reviews

I cannot concisely articulate how consistently HORRIBLE the service and arcane business practices of Wells Fargo Advisors and Estate Processing. AVOID WELLS FARGO!!! After my Mom passed in Oct 2024 I started the process with Wells and three other Financial firms to transfer her assets, all covered by a tight Revocable Trust. With the three other firms, the process was easy, the service was great, and all easily completed before the end of 2024 even though these accounts contained multiple mutual funds, stocks, and IRAs.

Unhelpful, condescending, and constantly sends you around in circles. I have been on the phone with them once a week for the past 3 weeks anywhere from 45 minutes to 2 hours at a time. To get them to CHANGE A PHONE NUMBER. And it STILL IS WRONG. I am fed up with them and will be moving my money!

Was a customer with their brokerage. In over ten years I was at the same or lower than what I had invested in. The broker refusted to invest in what I wanted and proceeded to convince my husband and I to invest in what he recommended. In 2024 we removed our investment from WF and went elsewhere. It is now tax time and I need the required tax form from WF. On 2/22/2025, I tried to contact customer service or anyone with my request. Started at 3:00 pm and it wasn't until 3:45 pm I finally got thru the many menus of the many numbers I dialed only to find they were closed. I truly would like paid for my time and frustration dealing with what should be a simple issue to take care of..

I have traded online with Wells for 8 years. Have had a margin balance on my 2 trading accounts of around 10k for years. A month ago wells makes changes on margin requirements and I get hit with 8500 dollars in margin calls no margin call in morning even had buying power. My account goes up following day but somehow I get hit with another 1k margin call. I went to Wells Fargo to borrow money to pay margin call and they turn me and my wife down even though we have over 800 credit score. We have been customers for 33 years have 2 mortgages that we have never been late, paid off a car with them, make over 100k a year, have 2 other houses that are paid off. We went to another bank. They gave us the loan. Now I only owe 213 dollars on margin but I now have a 714 dollar margin call. I should of left wells years ago. I got hit with a big margin call because they decided to make a stock I own blackberry cash only. Took it off as marginable because it was going up too fast. I never should of left Ameriprise and I am going back.

Wells Fargo brokerage has the worst customer service ever. After 1 month of trying to transfer an inherited IRA and numerous calls and rejected forms I decided to stop the process and switched to Charles Schwab. They were able to transfer my inherited IRA in less than 24 hours in a smooth and efficient process. Wells Fargo does not care about their customers and I would rate them as a zero (0) if that option was available!!! Consumer beware!!!

Wells Fargo online, up until recently, was always easy when it came to transferring stock to a charitable institution. However, we recently attempted to transfer 50 shares of stock to each of our adult children. First request was Dec 30, and then we heard nothing after a week and no transfer happened, we began calling. First were told the form changed (why didn't they call to tell us the on-line downloaded form was changed). Re-submitted request. No response.

A relative recently passed away and left her brokerage account with Wells Fargo in equal amounts to myself and siblings. The executor recommended that I set up a WF brokerage account to facilitate the “transfer on death”. I did so with my advisor “K” and received my portion of the estate in my account after receiving and returning a claim form that had to be signed and notarized.

I am writing to formally express my dissatisfaction with the handling of my grandfather’s IRA account by Wells Fargo and the Wells Fargo Advisory Department. The entire process has been frustrating, unprofessional, and demonstrates a complete lack of regard for the customer, particularly seniors. On December 23, 2024, my grandfather contacted Wells Fargo to liquidate his assets in the Advisory Department. His IRA has not earned any interest in years, and no one from Wells Fargo ever reached out to discuss alternative options or strategies to improve the account’s performance. Despite this, the bank continued to profit off his assets while he saw no growth.

WF has to be the worst institution to deal with! Three of us are trying to simply take out required RMDs from an inherited IRA account. We all started Oct 24th. And worked individually, but were met with different representative roadblocks to selling mutual funds and release cash! Such lame excuses that required us to resubmit and start the whole process (5 to 7 business days) over and over again. Finally 2 of us were cleared at the wire, Dec 31st. The 3rd is still fighting. It is no coincidence that all 3 of us had issues. You only know just how horrible they are when you have something to compare it to, and Fidelity, Vanguard and Mass Mutual were so easy and helpful, within 1 week start to finish.

I was a long time client at the Johnstown, PA office until I transferred everything out this fall. I could not get answers to questions about certain funds - either they never got back to me or said they didn't like the answers that Corporate gave to them. A $30000 check was to be sent to me and almost 3 weeks later they realized the request was never completed. I never received an explanation or apology from my advisor. Corporate viewed it as an "oversight" that was handled appropriately. A few months later I find out my advisor and at least 3 of his staff left to open up a new advisory group this fall. No wonder things were falling through the cracks. Their focus was on new office space and getting new clients.

I kept just enough money to ensure free checking. My experience with Wells Fargo Advisors has not been pleasant; from recharacterizing allocation of distributions, no direct trading from a money market fund, to cost basis information tracking. Just go with a real brokerage firm that allows you to easily manage all these account characteristics on your own without having to spend time on the phone speaking to someone who knows less than you. I could actually report more of the poor service but it goes back about a decade.

I inherited my account from my parents. I told the allegedly planner that I would like to retire early on a number of occasions. At 62, I was wondering if I was a valued client or an entry in his book. He never met with me, so I decided to give him a test. I called and told him that I would like to retire soon. The ONLY correct answer would be “Let’s sit down and discuss”. His answer to this test was “Let me know when”. I didn’t tell him the answer. I just thought “Hey stupid! The time is NOW! YOU FAILED!”

Jeanine **, consider this financial advisor a SALESPERSON. Can't even explain in one or two sentences what she or they are going to do for me. Doesn't offer good value or ROI compared to the cost. Will use fear as a tactic to keep you under their wing. Makes you feel uncertain to invest without them to make you fearful of looking elsewhere.

SCAM!! Do not ever use if you want your heirs to be able to receive money. I've been trying for four years to have money transferred from my Mom's IRA and they just keep requesting useless documents to screw with me. If you want to throw away your money, this is the perfect place to do it.

This was the worst financial mistake I have ever made. I was late 30s when we my husband I switched to them. I had switched jobs a couple times so decided to combine my 401ks to an IRA. The goal was growth. We would meet with our advisor about once a quarter. I never really understood what we were doing because he didn't explain well or used words I'm not familiar with, and I'm a software engineer so not like I'm dumb. However after not paying too much attention for some time I decided to really learn what my money was doing. To my dismay in over 10 years my money had not grow at all!! I took everything out and went to Fidelity and decided to manage it myself. My IRA has grown more than it ever did under Wells. My advice is don't ever use these people and if you do, pay really good attention.

They have people that does not know how to perform the job, They freeze the account with any excuse, and when you get tired of the service and close the account they will charge 50 dls.. Don't use their service. There are way better services than this app.

Customer service at Wells Fargo Advisors is horrible, all you get is some call center, even though I have the direct ext # of my Advisor, you can't connect to him. Before I Can speak to my "Dedicated Advisor" I have to prove who I am, despite the fact they have Ss #, account #, Phone #, then get put on hold again and wait and wait.

Wells Fargo Advisors in Bristol, VA is the hardest group to work with possible! I’ve never in all my years had the poor experience with a 401k distribution or anything else for that matter! Misleading info and poor guidance!!

Horrible. The attitude from Woodlands office off of Hughes Landing was unlike anything I'd experienced. There were a contagion of missteps on their part & they wanted to blame me. After days of "less than truth", I gave up. But moving my money, my mom's and hope to convince others.

I had a 401k retirement fund from my previous employer, after changing job, instead of transferring to the new plan with my new employer, I decided to have the fund deposited in an IRA account at Wells Fargo, and managed by their financial advisors. Oh boy!!, it was major financial decision mistake I had ever made!!!. What bothered me most was that they were extremely difficult to get a hold of. My expectations from a good adviser was that he/she would review and advise me if there is any change(s) required due to market condition fluctuations, but that was the case with Wells Fargo Advisors assigned to my accounts. One of the bad experiences was that they hardly returned my calls. After several years with Wells Fargo (plus, loosing money along the way), I decided to close all the accounts and moved the fund to somewhere else ....

Horrible. I am embarrassed to say that I actually believed and agreed to my advisor’s investment strategies. He was smooth at talking and filled his own pockets by selling off my investments. He cost me thousands in capital gains. No one to blame but myself but stay clear of Wells Fargo.

These guys talk a good game. I was invested for 5 years and two different advisors, the last one was supposed to be their best. My initial investment went down around 20% but the market was up??? We are talking significant $$$$ close to 1 mil. I have been with a different advisor company for the last 5 months or so and have been up like the market over 10%. I’m not sure what Well’s strategy is but they are not a fiduciary and they work for them not you. I cannot recommend them. Gary

I had a very bad experience with Wells Fargo Advisors, Please dont put your money in there, It's been more than 3 months that I'm trying to transfer my OWN money from an IRA account in Wells Fargo Advisors and every single time they say something different, very frustrating.. I filled out again the IRA distribution form for the fourth time and we'll see.. but there got to be better financial institutions than this SCAM.

Online codes often do not work. Difficult to reach a representative. No contact sources available. This is the world of robots rather than human beings to talk to. The way of moneygrabbers. Most awful bank I've dealt with. Wastes most of my time.

I am holding a intuitive investor account from the past 2 and half years with Wells Fargo Advisors and not one day my investment was in gains. I am trying to pull out my money without any loss, but it seems impossible every day. Do not put your hard earned money in these people's hands, they are just incompetent.

Wells Fargo Advisors (as well as WF Bank) are great at taking your money with a smile and a kind word. But just try to get the money back out when someone dies. My father in law passed away with a revocable trust account. My husband is both the trustee of the account and the Executor of the estate. We have attempted for 5 months now to get the money out of the account. Gotten an EIN for the now Irrevocable trust account, set up a new account with that EIN and have been trying to get the money transferred from the deceased's account.

They closed my checking account for suspicious activity and I had a balance of over 500.00 dollars and said they would send that in a couple weeks so I called and said they sent the direct deposit back to my employer but they haven’t said anything. They are a bad banking company and I will never do business with them again.

Wells Fargo sent a mail promotion for having a new checking account, which will receive a bonus of $325. The only requirements are: 1000 deposit within a 90 day period. 3 month past, the $325 bonus did not come in, while I satisfied the $1000 deposit in 30 days. I called customer service and initiate a ticket to investigate when the $325 will come in. No response for 3 weeks, then a letter came and said we did not qualify.

Wells Fargo Bank in Quakertown, Pa. 18951. The worse bank I ever dealt with. It is a small incompetent bank that Wells Fargo should replace the entire staff. I have had so many issues with this bank I just closed my account and went elsewhere. They have ridiculous fees. Every time I go into this bank I hear "you can't" or "we can't" or "I don't know". No one in this bank knows what they are doing-you ask for a bank manager their only answer is go online and schedule a appointment to see one. My last visit I received a check, went to this incompetent bank to cash it and the teller tells me, "We can't cash that check." I go to the next Wells Fargo 3 miles down the road they cash it with zero issues. Avoid this bank. You won't get anywhere.

Seven years ago, our then advisor Brian ** got us into an investment that was promised to be 5 years, we drilled the point and we’re assured 5 years, THEY LIE, BRIAN ** IS A LIAR. The investment was a total loser like many of the investments we were led into from our supposed knowledgeable advisor. We’ve since pulled almost the entire account and put into Edward Jones.