TD Bank Reviews

The only reason I gave them one star was because I can't go any lower. First of all their customer service 800-number stinks. They’re inconsiderate. Rude. They have no compassion. They don't know what they're doing. They transfer you from person to person. They make you wait on the phone for over an hr. What I needed done they said they could do it but they kept putting me from person to person. I think they do that intentionally so you give up. I used to be able to do the same service that I needed done at the branch by calling them but it depends on who you talk to. Some people will help you. In some way they can't which just makes me realize that they're just lazy and they don't want to do anything . When they say to be with you in one minute be prepared to wait an hour or more so have your drinks ready. Use the bathroom. Make sure you're ready to sit down for over an hour just to be told they can't help you.

I check my account everyday because this bank is very crooked. When I logged in yesterday morning I had OD fees of $140.00. I knew that was inaccurate so I called the bank. I was aware that I had one OD and the representative agreed with me and credited me back $105.00. She apologized and said she could not understand why it happened. She said that there might be one more OD fee because of a pending item and that she would notate the account to credit me back if that was the case.

Unfortunately I have been a customer for about 15 months. During this time period I have had to contact their customer service department on numerous occasions to address late fees that should not have been added to my monthly bill. The idea that they added an additional, higher late fee based on an erroneous charge is asinine. Again, unfortunately if I do not want them to report their mistake to the credit bureaus, as they have threatened, I will have to make the payment and dispute the error. This company has been a nightmare for me from day one. In my opinion they deserve 0 stars.

Customer Service is horrid. I don't even bank here, I work with a title company and they put me on hold for over 25 minutes and transferred me three times before I finally hung up. All I need was a FAX number, not even that complicated!!!

We paid off the car and TD bank representatives keep telling different dates that when they have sent the lien release letter. Every time you call they take sweet time before they come on phone. Bad bank to do anything with. After reading Reviews online and my personal experience they are no good.

I received a Canadian check from my parents. Rather than deposit in my bank (BOA), I decided to open a TD account as I was told the processing fee was less. They gladly took my check for $8600 and the assistant manager told me my funds would be available "in 5-10 business days." Had I deposited with BOA, I would have had access to MY Money the next day. After miserable long conversations over the phone, I was informed, "It will be 30 days." On the next call, I was told, "It could be up to 60 DAYS." "It has to CLEAR COLLECTIONS, IT HAS TO CLEAR FRAUD."

Customer service, computer system and hours are good. But I too have been a victim to TD Bank's RE-ORDERING of the debits for the purpose of gaining more overdraft fees. They are CROOKS because they intentionally re-order the debits to increase the overdraft fees while giving you a BS story that they are trying to help you pay the larger bills. They are filthy immoral people. BUT I have good news for everyone. Cryptocurrencies like BITCOIN are being legalized all around the world and being accepted as legal currency. They are installing thousands of Bitcoin ATMs and issuing Bitcoin debit cards. Crooked banks like TD Bank will soon be a memory of the past. MESSAGE TO TD BANK...YOU WILL SOON NOT MATTER. THANKS TO CRYPTOCURRENCIES. As I warned blockbuster in a phone call, if you don't conform, you will be no more.

Their customer service are really bad with help. They will show you a balance on your account and you will still have the money available and they will just charge you overdraft fee for no reason saying you have overdrafted. I am not really satisfied with their bank service. Please think twice before getting this bank. It's really bad.

Customer service as well as branch service is non existent. Too many complaints and stories to list. It is obvious that their business model is not to pay the employees hence the complete lack of competent customer service. While my experiences have been pleasant it seems that the employees lack basic skills hence the poor performance. I have been standing in front of branch employees of some tenure and they lack a basic understanding of the way banks work. Closed all my accounts.

My 14 year old went into TD Bank where he has 2 accounts. He had only change and needed dollar bills ($5). He was told he needs to go buy/get coin holders in order to deposit the money into his account! They are the furthest thing from banking human and awful to children. My next child went to a different bank already!

When trying to use the Send money feature, we had endless troubles. The information related to Send money seems to be separate from the account in general and any attempt to correct it leads to fraud alerts. Even after reassured that we would have no more problems and following instructions exactly, the account was put on hold yet again. DON'T USE THIS BANK. Although the representatives are pleasant, there is some horrible mismanagement going on and what you are told on one call will be directly contradicted on the next.

The bank is stealing money from people left and right... I made a deposit for more than $4000 dollar to cover a check of $2880. The bank delayed my deposits availability and cleared the check to run the account negative, then fees start hitting my account (5 fees), do you believe gas charge for $20 cost me $35 fees. Shame on you. Stay away from this bank. I will definitely closing my personal and kids saving account. Go to Hell... TD.

Do not believe their ads. They do not bank human. I experienced how they can care less about the working class people. I deposited my employer checks and they froze my account. The checks were local bank checks within the same city. I couldn't pay my rent, buy groceries, get gas to work. I am a single person that doesn't have anyone that can help me out. I tried calling branches, managers, customer service and nobody could do anything to expedite the funds. I have to wait 6-10 days for a local employer check to clear. I'm not sure how I will make it. Just waiting so I can take out my money and close the account. Do not bank here. They hold your money, treat you like a number. I was a previous Chase customer and never had those problems, everything cleared fast but the reason I switched to TD was due to lower monthly fee. Which my account is in negative status due to the freeze.

I went looking for a new bank when Key Bank started really dropping the ball on my accounts and found TD. I use TD Ameritrade trading platform and never had any issues so I gave TD Bank a try. It is like night and day from the great customer service to the deposit availability. I was in a jam and their discretionary overdraft protection covered a transaction $500 over my balance! I put the cash in the next morning. The important takeaway is that they are customer focused and not fee/profit pirates raiding your accounts.

I called the Maine office location and I spoke to Leila. I had to dispute a charge. By far the best customer service I have ever received from any company. I never do reviews but for the way Leila handled my claim I had to acknowledge her. Thank you Leila from Maine. You assured I will forever be a TD Bank customer.

At the start of 2017 and the end of 2016, $1500 was stolen from my account. The customer service representative to spoke skeptically swore that it was impossible that anyone other than myself took the money, because it was withdrawn using a chip. Come present day, news reports claim that the chip is doing more harm than good. However, my money is still nowhere to be seen. Additionally, as of recent, 400 dollars in overdraft fees has been charged to my account, although, I never authorized charges to this bank.

We have a joint account with my wife at TD Bank. Her card was duplicated over a week ago and someone withdrew money somewhere in Manhattan from her our account. The bank blocked the card after the 2nd and 3rd try. However we were still not aware of it because TD Bank has never advised us on that!! Why you don't advise your customer of a serious incidence??? So this fraudulent activity occurred and we realised that days after while checking our account statement by chance. If we haven't realised that issue how we are supposed to take measure and also get back our money?

I have two rental units in Windsor. Upper Unit tenant moved out April 1, 17. Lower Unit tenant Jason moved to Upper Unit April 1, 17. New tenant David moved in Lower Unit April 1, 17. Jason who used to rent lower unit has set up pre-authorized direct deposit for $625/month for past 2 years. On Feb. 6, 17, Jason brought me a new pre-authorized direct deposit form with his signature, new rent amount of $875/month and starting date of April 1, 17 on it. He also paid $250 in cash for new last month rent of $875 (He paid $625 in cash as last month rent two years ago when he moved in lower unit). On same day (Feb. 6, 17), new lower unit tenant David brought me his pre-authorized direct deposit form with his signature, rent amount of $650/month and starting date of May 1, 17 on it. He paid $1300 in cash at same time for his first and last month rent (first month is April 1,17).

I have a complicated issue but it will be kept short.The way they supposedly help you with checking and debit card problems is not even worth it. Especially if someone used your card and banking information to hack your account. I was in this problem with them. I signed an affidavit with them because it was the first step to dealing with the fraud. I also had them file over the police report. What they also failed to do was tell me that I would have to pay the fees and the interest adding up even when you pay what you owe. They also do not know how to investigate bank fraud. They also seem to be on the side of those who commit the fraud against your account.

I keep getting harassing calls for months. I had switched my number to a new one. I wanted a different area code. I had their client Alberto old number. I have told them this 50+ times. I am not him. This is my number. They do not care and have stressed me, woken me, I work 12 hour days. I do not understand why companies can harass people who are not their customer! This bank is the worst bank ever. They do not care about people and do what they want to do and have no regulations or rules for their employees to follow, unless they say keep calling even if that person is not them. No one changes phone numbers in their stupid world. I paid to change my number not them!

This truly has been a terrible experience. I had my accounts frozen and all my items bounced like insurance car payment and rent. I have been in the branch consistently for three weeks and I mean almost all the banks in Cambridge of TD. I have spoken with every branch manager and many many managers at all the branches. Still after being assured no more problems occur they continue daily. I've called front department daily as well cause the branch can't deal with anything. It has come to the point where the front people have told me not to call cause it's the branch they need to speak with. But yet still cannot use my account.

I am the very loyal customer of TD from last 17 years. Although I always appreciate their service as most of their branches provided excellent customer service. Last week I badly need money as I am jobless nowadays, so withdraw some money from my RRSP private account and company provided a cheque. I go to Matheson Blvd Mississauga (1275) branch to deposit. The teller ** said that I need to discuss with my Manager as this cheque is coming from other Bank and he needs some advice from his Manager. He came back that it will take 5 business days when I am able to use this money, I explain to him that I need this money immediately and, "I am quite a customer. Can you please make it possible."

For a small business, this bank is horrific and has degraded through the years. The online banking is NEVER accurate so there's no way to keep track of your finances. I was actually instructed by customer service to use my checkbook but I write one check a month, all the rest is online banking!!! They also hold large checks for longer than one day and play with the $100 advance from checks at their will, both of which caused me to go into overdraft and get hit with $175 in fees, even though a $25K check is in their bank and I've been told yesterday and today it will clear tomorrow so we shall see. Going into a branch is worse, two of three people have no idea how to do things you need done so you have to go back or endure wasting your time, which leads me to number 3. Their on hold time on the phone has tripled, it's never 5 or 10 minutes but always 20 to 30 (or longer). I'm looking for a new bank.

TD Bank charges $7.00 to cash their own check! My agency recently switched from Republic Bank to TD. I'll never understand why! I patronized Republic for 2 yrs and never had a problem. Republic doesn't charge to cash their own checks. TD opens later and charges! I hope my agency goes back to the much classier bank.

Now, I'm all for testing the waters and hanging on when things are bad. But, I've had it quite up to here with TD Bank. I had $180 in my checking not accounting for my savings which has some parts to this whole thing I'm about to go into. I made transactions that totaling to $73.45. With pending transactions you must wait until they pend.

This is a terrible bank. I will not recommended to anyone. They scammed my money and left me with a collection balanced. I opened a checking account online with TD Bank with $100. After a few weeks, I found out that they started charging me for all these weird fees that I didn't sign up for. First, they charged me a "Paper Statement" fee, then a monthly maintenance fee. When I checked my account balance online, I was only left with $24!! **!! I contacted the customer service to close my account, but they refused by telling me that my balance needs to be $0 in order for them to close my account. I was out of the country with limited internet access at the time, so I decided I will resolve the issue when I'm back in the United States. So when I returned home after 3 months out of the country, I found all these collections letter from TD Bank saying that I owe a $21 balance... a double **!!

First: There's a promo online, meet the requirements and there's a bonus. Well I couldn't do it online which is required, so I went into a branch. They had to get approval. They didn't tell me that the direct deposit has to be minimum $2500. Second: Next day added wife on account for joint. She couldn't be added because another customer had her social. Took days to clear this up. So this other customer, TD didn't check her SS card for verification. Third: Deposited a bank check for a large sum. It was on hold for almost 2 weeks. I had funds in my savings to cover it, plus the manager could have moved it along, she didn't. Fourth: The TD Bank App doesn't work correctly. Your CC may show up there, but you have to log in separately for CC. In general, transactions are delayed in all accounts.

TD BANK on 94th Broadway, NY, NYC is the worst of them all. So unprofessional. I went to cash a check with a lady named ** who attended to me and it ended up being a living nightmare. She decided to go to her desk, have me stand there, and wait for 30 minutes near the teller area. I didn't even know why I was waiting so long. Comes to find out is she wanted to review the TD Bank check. She ended up calling the person who gave me the check five times which is unreal. I never seen anything like it and since the person didn't pick up the phone she contacted Fraud services and then froze the person's account. Only because the person didn't pick up the phone so I finally went to her desk to see what the problem was and she told me that I cannot contact the person who gave me the check myself, she has to contact the person... who is she to tell me what to do??

TD Bank not business-friendly. Today, my online account was frozen for the second time in a month. I called the 800# which was answered in a couple of minutes only to be told they had to transfer me to the 'business' department. That phone rings and is answered by a voice mail telling me the wait is at least 35 minutes. WTF??? The first time this happened, it was a 20 minute wait. TD Bank does not value their business customers. Business owners do not have the luxury of waiting over a half hour for a phone call to be answered. And TD Bank doesn't give you an option to leave your phone number to have someone call you back. Looks like I will be opening another checking account at Chase. They have their priorities in the right place.

I was with TD Bank going on Seven years until February 7, 2017. Since I was with them my checking account was hacked three times and neither times did TD Bank inform me. When I first opened my account on two separate occasions they took $35 for no reason only to say "we're sorry we will refund your account back". That was my sign to close the account then but I gave them another chance only to have their Fraud department fail me three times and not inform me of transactions that they canceled but still didn't notify me of.

I was calling 1888-751-9000 to check my big payment to credit card came through. It is usually takes 1 min through automatic system. The guy was asking too many questions and was really unprofessional. I was asking about manager and he put me on hold for 22 min and then my phone die. I will never call them again...

TD is STEALING our money!!! NOBODY said they could HOLD It for 7 days! They steal $30 a month in "service fees." DO NOT USE THIS "bank!" Their job is to cash our cheques and give us our money! Not hold it for no reason! It's the same company I have received cheques from for the past 5 years! TD CANADA Trust is not trustworthy - They are THIEVES!!! Plus they support DAPL.... So I'm DONE with you evil corporate crooks!

I have a joint investment account at TD Wealth. I want to move my investment to another institution and TD Wealth Legal department refuses to let me have my money!!! They are holding my account and money hostage. TD wants to dictate to me how to use my money and will not release my funds to me! Now I have to get lawyers involved and spend money on fighting for my own money!!! They think they are God. I say they are cowards trying to control others people's lives. This is a true story! Don't use this evil institution. They will try to take away your rights!

I have been a TD customer for 24 years. I don't like the fees either, but they are stellar when it comes to fraud. Someone somehow wrote a check on my account with no addressee and it went through. TD removed the check within 5 minutes. Another payment bounced because of this and they removed the fee. Ten years ago someone was to wire $7,000 from a university in England. After 3 weeks of waiting I canceled the arrangement. Two weeks later TD called to say that someone was trying to get $7,000 out of my account and I didn't lose a nickel.

TD Bank is truly a great bank. I have a student checking and savings and they are great and best of all the customer service is excellent and if that's not good enough they have someone there 24/7...an actual human if something goes wrong with your account. Thanks TD for providing excellent banking during hours and after hours. 24/7. It truly is America's Most Convenient Bank. 5 star for sure! I would recommend it!

I deposited a cheque from Ivari (TransAmerica). The cheque was for a withdrawal under Financial Hardship. Was informed they put a hold on funds for a week 5 business days not including day of deposit. I have been with TD in Keswick, Newmarket 20+ years, paid off mortgage, never bounced a cheque. Last year got full access to funds immediately when I deposited to BMO. Keep a small amount of funds there. Subsequently my cable has been disconnected. That takes up to 1 week for reconnection plus $500.00 deposit delays dental work I am desperately need. Could go on & on. Very disappointed. Was always an advocate for TD. ONCE CHEQUE CLEARS I WILL BE CLOSING THIS ACCOUNT.

I opened a checking account with TD Bank and had my job set direct deposit. My job takes about 2 weeks to set up direct deposit so I received a paper paycheck. The check was deposited by mobile banking on 1/5/17 and it's a government check as I work for the government. I checked repeatedly for when the check would clear and saw it was on hold. I called the bank and was told it's routine for checks to be held up to 10 business days for new account holders. Yesterday 1/12/17 it was still on hold and I received a letter from TD Bank dated 1/6/17. The letter states that my check will be held up to 6 business days because they have confidential information the check will not be paid.

Had an amount deposited in my account and the next day it was gone because they told me I had an outstanding debt 6 years ago and took it without asking first or trying a debt settlement technique with me.

I opened this account in the end of October and closed it first week of January. When I opened it I was supposed to get a 300.00 bonus after depositing 2500.00 and thus, would be used as a new savings account. I guess I chose the wrong kind of account and didn't qualify for the bonus. They never tried to retain my business by helping me fix the problem. I had to pay fees to close the account and get my money back 12.00. What a waste. Who doesn't try to retain a customer? Very rude customer service. Waste of my time.

First, I do want to say the customer service rep and supervisor were polite. I called TD Bank because a few years ago when I began my credit card account I made some purchases and also transferred a balance from a different credit card. I have not used this card in a long, long time and have consistently paid in more than the minimum for a long, long time. I am being charged SEPARATE interest rate amounts for the purchases and transfer balance, to the tune of over $80 in interest per month. In a nutshell my balance reduces very little each month. They would not reduce my interest rate and didn't seem to mind at all when I suggested I would cancel the card. There should be something that the government or a governing agency could control as far as ripping off the public with such ridiculous interest rates!!

I purchased furniture through Schneiderman's Furniture store. They set up two separate payments. I was only checking the statements online, which only showed minimum amount due. I divided the payment into 12 month. After I paid all of it and the account showed, $0.00 owed. A month later, they said I was about $5 short for larger payment and therefore needed to pay all the interest! I refused to pay. I had a credit score of 770, now it is 660 and they continue to report that I am not paying on time.

When my (now husband) and I decided to get married, we figured having a completely separate account from the ones we bank with daily would be perfect for saving up for our wedding. Out of sight, out of mind sort of thing. We opened an account with no hassles (although opening an account here literally took almost 3 hours of our time, which I thought was odd but in any case)... So over the course of our engagement, we didn't use TD for anything but writing checks and making deposits to the account.

My husband deposited over 500 dollars on the account. He already had 600 in there and made some smaller transactions that cleared against the 600 that was in there. A check came in for 750 and TD waited 3 days to clear the deposits, reversed all the smaller transactions to then charge all the overdraft fees. When calling they were unhelpful and could not remove any of the fees. We are new to TD Bank and are disgusted with their lack of consideration towards their clients. Account will be closed tomorrow or once all deposits have all cleared.

I found a fraudulent charge on my checking account - it happens 4 hours before New Years Is a party to celebrate. I caught this by random check of my account. Customer service is told this is fraud. The say it has to go thru anyways on the 3rd of January. This is the 2nd time this has occurred in 2016! It is always right before the holidays - last time was July 4th weekend. It takes 4 weeks to resolve. Banking rules at TD favor the merchant, not the checking account holder. This is an ATM charge - not a credit card! WTH is wrong with this Bank?!

I have been with TD Bank for about 2 years and I am dissatisfied. Had an issue with wife's DD federal disability. DD telling me that instead of getting it on a Friday since the beginning of month was on Sunday they said, "You will get it on third of month." In 11 years we never got it after the 1 of month. Then she promised to take off a couple of overdraft fees. She lied. These call centers I think are manned mostly by uneducated, unknowledgeable people. Time to move to another bank.

Nearly 2 years ago TD Canada Trust Wasaga Beach branch froze my account and accused myself of being criminally responsible for committing Fraudulent activity on my account with absolutely no proof or evidence. Simply I did not do it. 2 years on and there have been no Fraud charges by any Police Dept telling me that no fraud was committed. When I challenged TD Canada Trust about this occurring I was stonewalled and lied to on every front, from the TD Branch manager Jennifer **. Even after I had conclusive proof that no fraudulent activity occurred on my account TD Canada Trust, the bank employees perpetuated this lie. So to clear my good name I engaged in an informational picket of my TD Canada trust bank branch.

Just visited TD Bank branch in Brooklyn 1630 shore parkway. It was utterly disgusting. I had to spend half an hour to deposit one check. No manager on duty. One teller and she looks like she's halfway asleep. About 20 people waiting line and they wouldn't even apologize and all this on Christmas Day.

I've been a loyal TD bank customer for 12 years. Deposited 3 checks from 3 different clients on Wednesday before Christmas. I've been depositing the same clients' checks for several years. Paid my bills on Wednesday to be deducted from my account the next day when my checks would clear. TD bank has been holding my checks for 6 days. Called customer service, spoke to the manager and they can't give me an explanation why their fraud department put those checks on hold until after the holiday. I've deposited so much money to this bank and they can't help me. There's nothing they can't do. I'm a single parent who work very hard to feed my child and I have no money to cover my expenses until next week. Very disappointed.

This person Stanley ** tried to get my 401k by adding their bank information to my 401k as an account to transfer money. THEN they tried to hack my payroll and take my direct deposit. THEY were UNSUCCESSFUL. However I have tried to call your FRAUD department and they refuse to give me the time of day saying they cannot access the account (the person trying to rob me) without their consent. I have filed a complaint with the cyber crimes at the FBI.

I have saved Gift cards I bought over a year ago. Despite the expiration date, I went to use them only to find out there is a monthly inactivity fee. No one ever tells you about these fees. It is on the fine print of the cards and in the paper work given with the card. I will not give these cards out again.

I have never had an issue with any banks before TD Bank. They make it to where you are set up for failure and have to pay overdraft fees. I always pay my bills on time and have enough in my account when paying them. This is the only bank that holds the payment until you have another large payment and then cashes the payments at the same time. Its has happened three times already and I am now going to switch banks. The customer service is horrendous and they wait 2-3 weeks to pay a bill and when checking online it hasn't said pending payment in the past. When trying to correct the issue over the phone, customer service left me on hold on purpose when I asked to speak to a manager. I had to end up hanging up because no one came to the phone after a long wait. I'm closing my account here. Don't bank here. They are TRICKY! Horrible customer service.

I'm shocked to see all of the negative reviews for this bank. I've been using them for personal finances for about three years and plan on using them for many more. I've never had any security issues, problems with my balance not being accurate, or unknown fees. Their customer service is truly amazing. Any problems I have had are resolved with a five minute phone call with a friendly and helpful representative. One more great thing about them? They're open later than other banks, which is pretty convenient. I recommend this bank to anyone and everyone.

Where to begin, I woke up on a Sunday morning and logged into my online banking to my surprise my account was -$199.00. I looked and there were two fraudulent ATM transactions on my account. I immediately called the bank to inform them that my card information was stolen. I stated, "My card is in my possession and someone must have skimmed my information." They said they would start the investigation and I would get an answer in 10 business days. I stated, "I can't wait 10 days. I have bills to pay and mouths to feed."

This is the worst BANK in the world! Absolutely terrible customer service. Very rude! The customer service representatives do not have a clue what they are doing. My stress levels soar through the roof when I am talking to these idiots. They block every single one of my would be transactions. Switching back to Wells Fargo 100%.

I have been with TD Bank for 5 years. The one issue I had once, someone took my account information and ordered something online. When I called TD they were great. Refunded my money back immediately and all I had to do was go and pick up a new card. This time someone completely emptied out my account. I am with a balance of 0$ in my account. I called them and they told me I had to wait 10 business days to get my money back.

Late last summer I was a victim of a loan scam. Yes I should have known better and I admit that. The perpetrators claimed that they were from a loan company and they could deposit a loan of $8000.00 into my account within a few days but given the circumstances of my credit history, they would only be able to transfer about half into my account and I had to send it to 3 different via MoneyGram to get the whole amount of $8000.00 into my account so I reluctantly did that. I sent 2 deposits of around $1400.00 to 2 different people via MoneyGram and the third was cashed out by the bank teller and I sent that to a third person. What I didn't realize was that the money was submitted by the perpetrators via mobile transfer. There were a total of 12 checks sent into my account with my name obviously forged on every one.

My husband and I applied for a home equity loan with TD Bank. We had many communications with their loan specialist including numerous emails which included our loan number and said loan in the title of the email. We were approved for a $39,319 loan at 4.5% fixed interest rate. Sounds great, right? Well imagine our surprise when we went to our closing and the paperwork was drawn up for a LINE OF CREDIT with a VARIABLE interest rate that can go as high as 18%. We showed them the multiple emails we had received from them stating that what we applied for and were approved for was a loan, however they would not honor this and told us if we want a loan, we have to start from scratch all over again with our application. They didn't even apologize or even offer to forward our application paperwork along to the correct department.

I cannot tell you the frustration and stress that TD online banking has caused me. My blood pressure soars when I attempt to log into my account and call Customer Service for them to ask me what was the last deposit amount and date. If you don't remember these detailed they will not assist you. Even when you have all your business documentation for verification. I've had my account with TD since July 2016 and 3 times I've tried to log into my account, and all 3 times it tells me that I have to call, it's locked. I mean really.

I recently tried to refinance my home and was surprised to find out that I had six 30 day late payments on my credit report, all from TD Bank. Outside of those credit items, my report is flawless. It turns out that even though you may have a loan or line of credit that requires 12 payments with an average minimum of $200 that you MUST make those payments within a certain window.

I am with TD Bank for so many years. I have been ignoring their small errors for so long but recently they started stealing money from my account. They imposed balance protection plan to my credit card and when I asked them they said either me or my wife consented for it. I asked. Okay fine if that is the case. Then please let me hear the recording where we consented for the service and we are okay with the charges been made for that. It is been over 4 months but they never clarified the issue instead of calling them endless number of time. We are pretty sure we haven't consented for any of those services but they stole a big chunk of money from our account and not at all ready to resolve the problem. I am really not happy at all with their services. I would rather suggest all TD customers to check your online banking every day as you really cannot trust them to handle your account with honesty.

I have an account with TD Bank and unlike other posters here, I've never been abused by them. The only things wrong were that they forced me to have personal checks with my savings account which I took home and destroyed. I use money order checks from them so my account is balanced for me and I run no risk of identity theft. I've taken loans from them in times past and never had any problems. I've been beside myself because they insist on making me have a bank statement just like a lot of other banks. I HATE bank statements. I'm a concerned about what might happen if I "go green" and start getting them online because as always, there are security risks.

By far the worst bank and customer service on the face of this green earth. DO NOT use their credit cards. DO NOT use the bank service. The customer support teams are under trained and do not know anything. They cannot answer questions correctly. They give out inaccurate information causing you to call back multiple times for more incorrect answers. They are rude and not compassionate towards their customers. Similar to another reviewers experience I was left completely stranded while on vacation.

I received a coupon from TD bank saying if I open a checking account I'll get a $100 bonus. So I opened one because it is near my home and opens every day. I was told since I'm still a full-time student, they will open a student checking for me because there are more benefits - no monthly fee, no minimum fee etc. Also the staff told me I'll receive the $100 opening bonus in these days. For some unknown reason I was required to deposit $25 to my account, when it was clearly stated that there's NO INITIAL DEPOSIT needed for student checking. I had to leave the bank to get cash but that was okay. Soon after I opened this account a lot of stupid ** happened. They never inform you of anything.

I was first charged an overdraft fee of $35.00 a few months ago, so I called TD Bank. I thought it was extremely suspicious the way they "held' certain transactions for days and also held my deposits until they could slap me with an overdraft fee. The cs rep told me that debits are processed in order of which they are received, but this is absolutely not true. After now getting slapped with at least 6 overdraft fees, I am convinced they know exactly what they are doing and manipulate transactions so that you will be hit with as many fees as possible. The last straw was today. I am immediately withdrawing my money from this bank and I would advise everyone not to bank with them anymore. I am completely disgusted.

About 2 months ago my significant other and I went to the grocery store to do our shopping. As we always do, we stopped by the ATM to verify our balance (we live paycheck to paycheck so we keep a very close eye on our account balance). Our account showed we had almost $500 available. Knowing we were going to be receiving a bonus from my significant other's employer and overtime, we thought nothing of the extra $200 because it added up to the OT (post tax) and the bonus (post tax).

TD Bank violating their own credit card billing statement policy. Every month I have called and spoke with a customer representative they have admitted there is something wrong and have credited back the improper interest calculation.

I'm writing this review not only to express my total disappointment and anger with the so called customer service of TD Bank but also hoping this message creates some sort of positive change within the TD Bank construct. I was taking a business trip from New York to N. Carolina and when I got to LaGuardia Airport to check in my baggage, I realized that the credit card I brought with me, was the wrong card. I could not go home to retrieve the card at this time because my flight was leaving soon, so I was forced to use my debit card. I immediately called TD Bank customer service and explained my dilemma and emphasized that I had no other card to use while in N. Carolina. Not only was I bounced around from customer rep to customer rep, everyone I had spoken seem to literally have no care or concern about this emergency situation.

Whatever happened to 0 fraud liability? If you ever have a problem with your account and have to consult TD Bank, God forbid, it takes days to get someone on the phone, weeks to get it resolved and months before you'll ever get a refund for something that is an outright error from someone else. You'd be better off banking anywhere else, and it's hard to be America's most convenient bank when it takes you 25+ minutes to get a representative on the phone, and in-branch officers and Reps who HAVE NO IDEA how to handle anything.

I received a credit card from TD Bank that I NEVER requested. Immediately I called them. After speaking with several departments, supervisors, I was finally told someone applied online for a card in my name, my ss number, my address. I called police, police filled out identity theft report, called the three credit reporting agencies and put a fraud alert on my accounts.

In an emergency I went to Home Depot at night to buy a replacement sewerage ejector pump as I had come home from work to find ours had broke and we had sewerage backed up unto our basement floors and the horrible smell as with the pump broken it couldn't be released out. My charge was denied at register. I called td bank and was told that the funds weren't available because they had put a hold on a check I had deposited earlier in the day. I pleaded with them - even cried out of embarrassment and horror that I needed to make this purchase and why couldn't release the hold as the check I had deposited was from another member of their bank (it was a td bank check!!).

I am so angry right now. I'm seriously having a hard time processing what my son just told me. Anyone of you who knows me knows that I did my best to raise both my sons to be upstanding hard working responsible law abiding young men. And they both are!! And I'm very proud of them. I taught them both good work ethics. I set examples of what it means to work for something you want. I taught them how important it is to Save your money. I showed them how to maintain and keep a good credit score. Hell they paid such good attention they are both doing better than me. Praise God!

TD Bank in Brickell, Miami, Florida offers the most frustrating and inconvenient banking experiences one could have. Despite having been an active customer that visits the branch on a weekly basis, TD Bank will treat you like a stranger ready to commit fraud. They are always understaffed and you must always wait in lines. You cannot make wire transfers online and cannot get verified telephonically. Everything must be done in person and you can't make an appointment, just try your luck and see if you can actually see someone within a reasonable wait time. Their staff also suffers from a lack of knowledge. It seems like no one has the right information and ask two employees the same question and you will get two separate answers. It seems they do not specialize in anything.

I'm an active duty Army officer stationed out of state and not near any TD Bank branches. I was recently married and needed to change my name on all of my accounts. This includes airlines, credit cards, passport, DL, professional ratings and licenses, bank accounts and more. The process, as everyone knows, is arduous. Literally every institution listed above has a provision to complete this process either by faxing copies or mailing original corroborating documents. The ONLY one who insists on you doing it in person, and will not budge in their policy is TD Bank... "The most convenient bank in America". Thanks TD Bank, for your undying support to our troops. We are closing our account with you. Your customer service and "convenience" is far behind your competitors.

I was trying to open a checking account at the TD branch in Secaucus, NJ (1262 Paterson Plank Rd, Secaucus, NJ 07094). While I was waiting for one of the advisor I notice that the tellers were not busy with clients so I was asking them very politely a few questions about opening an account. They responded to me in a very mean way and made me feel like why should I bank here? A lady by the name ** gave me a very bad attitude and she was very rude to me I just left the bank without seeing the advisor and I ended up opening my account in a different branch with a much better behavior from tellers. At the new branch I mentioned this bad experience with the branch manager and I was told that this is not the first time that they get complaints on the tellers from the Secaucus, NJ branch. TD Bank is not a bad choice but depending what branch you are choosing. Good luck!

This is why I'm leaving your suck crap bank, not because of the fees I can care less about that, but when I need my money or when I need to use my debit card I shouldn't have any issue. For fact I'm one of the best customers you guys can have, because you guys made money over me by charging overdraft fees, and I paid them always. I will put as much as feedback anyway everywhere about this ** bank. This is my issue, I went to the ATM made a deposit. It was $500 cash. My account is over draft and I need to care of that and I work overnight and I need the cash for gas and food while at work but this ** bank put my cash deposit on hold till the 8th which is two days after. This is the life in America. I'll be starving by the time the release that funds which was cash deposit. I never hear a bank have that issue but you guys. This is why I'm switching to a different bank where my cash deposit not going on hold.

I'm a freelancer - I just started my business and don't really keep much of a balance in the account. However - my account was -$12 which I received a $70 FEE for and then I was charged with a statement processing fee in the amount of $2 and once again was charged another $35 FEE. They are probably one of the worst banks I've banked with - and I'm sure that all the others are the same.

I am only going to echo what has already been written here by those before me, in the vain hope that it might influence someone within the bank itself or within the regulatory powers that be, to curb TDB's abusive policies. TD Bank manipulates its accounting. Specifically, how and when it posts credits to account holders, so as to charge the MAXIMUM number of overdraft charges possible.

Currently I am with TD bank and I am looking to buy a property. I understand I work for a family business and do not have a good income history. That is exactly why I went to see a mortgage advisor. After a long conversation the mortgage advisor told me as long as I have a 20 percent down payment which I do I am okay. I made an offer on a property, the offer was accepted and I continued to discuss affairs with my mortgage advisor. It is no surprise I was rejected. However the problems arrives with the how I was rejected. I was told I was pre approved and after I gave all my information to TD I never got back a response. I called them multiple times and every time I was told tomorrow or next week.

I opened a new business account with TD Bank - May 2016. I sold my first car at my used car lot Sept 2016, deposited the credit union check on Saturday. Wrote checks on the account Monday, then have vendors calling me telling me the checks are bouncing. I called the customer service where I was told that ANY check deposited on Fri or Sat are not credited until the END of the next business day. Which equated to not seeing the credit to my account until Tuesday. I asked if they would consider reversing the overdraft charges since it was my first time with the account and the fact that it was a check written from another bank!! They refused. I closed the account today Sept 2016.

I use bill pay on my checking account to pay all my bills and know that TD Bank is not set up to accept payments within the 3 day window like other creditors, so I scheduled it 8 days ahead like my bank suggests. Paper checks are sent as payment to this bank. Evidently, TD Bank has a policy in place that they can stretch it out a full 10 days. Even though my payment was showing on their system as being received on the 15th, it was never applied. I received a collection letter from TD Bank regarding my TD credit card saying I was past due on the 27th. "We may report information about your credit card accounts to credit bureaus. As a result your credit report may reflect late payments, missed payments, or other defaults on your account." At the end of the letter they say "Our focus remains on delivering a legendary customer experience, and we're here to support you anytime."

TD Bank is the absolute worst bank I have ever had. Only had account two weeks and they have me overdrawn over $100.00. From what I see they hold transactions until they are ready to post them. I had a FPL payment that was done via debit and they did not post it paid until well over a week later and charged a $35.00 OD fee. There were several other debit purchases, they did the same thing. Then after I was already in the hole, over $100.00 in OD fees alone they conveniently charged bank fees. Their customer service reps are extremely rude. I will be finding another banking institution. If you are smart do not open an account with TD Bank.

This bank are masters at passing the buck and pretending not to know what is going on with your money especially if you don't have 1,000's. This bank has a so-called supervisor who even blamed the Federal Reserve for the discrepancies with my account. I was on the line with the second supervisor and she told me that she wished she could put a million dollars in my account but she cant do anything since her computer screen didn't show the refund. I never asked for a million dollars only the $77 that was refunded by the other party 4 DAYS AGO!!! I am shopping for another banking institution as we speak and plan to put the word out about this institution that justifies poor business practices and is full of excuses.

I deposited 400 dollars cash in an ATM on Thursday night. On Friday I went online and the cash had been posted. I used my debit card on Friday night and Saturday without a problem. On Sunday I went online and found they reversed the $400.00 on Sunday morning and charged me several hundred dollars in fees. When I called I was told they could not really help and reduced the fees to $45.00 which is insane because it was their error.

Regular monthly check deposited for years but online account activity shows they are holding it for pending review. Called the branch, spoke to rep who asked how long we have had the account (five plus years, and we have several accounts, including business accounts). He then said that they have to call the bank the check was drawn on to make sure the funds are there and if so, we should see the money clear sometime today. Makes no sense since it didn't show up in pending until I was on the phone with him and they usually give $100 in available funds from the deposit. There was no entry that showed that but they pended the check less $200 and never posted a description of that.

I opened a Simple Savings Account at TD Bank on the phone, with a direct withdrawal of a set amount of 25.00 monthly directly from checking account, I never was given any forms to sign and was never asked to sign any forms ever. But now it appears that I must travel to a local branch to sign forms to close this account and to have this action completed. Seems to me as a double standard because I never signed not one form, I now have to sign forms to get my money back but worse is, that it has to be in person. IT'S MY MONEY AND THEY REFUSE TO GIVE IT BACK TO ME, technically it's their money. WOW.

My first time today in life that I had a very bad experience with TD Bank. This afternoon with TD Bank the bank teller screwed me up. I wrote the correct amount on my check and she made a mistake. Now I have to back come tomorrow to clear this matter. The bank teller made mistake. This is in Staten Island NY 10314. She got mixed up with a number. You messed me up TD Bank. Thank you very much and you ruined my weekend.

On 24 December 2015, being a typical guy, I was doing my holiday shopping. After a few hours making various purchases with my TD Bank Debit Card within a 15 mile radius of my home in Rhode Island, my last stop was at my local TD branch to get some holiday cash from the ATM. There, on my ATM receipt, I discovered an additional $2,000 in my checking account. Sweet, I thought... must have been my wife transferring funds so I could get a new iPad for myself for Christmas.

The "customer service" agents are terrible. They cannot speak English properly and they cannot spell correctly. They made up a street name on our account and it was returned because the street does not exist. They tried no other mode of contact. I called them because I was concerned about not getting a bill when we used a special interest-free sale. They said we weren't overdue and acted like we were avoiding them. They sent two bills and tacked on interest and a late fee because it was overdue. Then they "corrected" our correct address with another made up address a month later.

TD Bank is moving around the timing of debits and credits to cause overdrafts and $35 fees. Earlier this month I had a pending debit. I saw online that I would be about $6 short. So, I electronically transferred $7 into my account. Electronic transfers are available immediately. I confirmed that they had credited the $7, which they had. 2 days later, they had switched the debit and credit so that the check would bounce. Then they charged me $35. A week or so later I saw that they had re-processed the check... which left me with over $250 in my account.

I would say for the last 4-6 months something has been happening so so wrong. I have been with TD Bank for years and never had so many problems. It seems as though they hold deposits, charge fees that shouldn't be charged. The problems go on and on. They are going to end up with a class action lawsuit, just like Bank of America did.

I have been with TD Bank since I was 18 - over 10 years and I have never had a problem with them however that all came to a crashing end when I ordered something for my son online with my card for my son's birthday. Long story short they allowed someone to take double the money out my account so I called customer service over 9 times and after being transferred and hung up on I went to the nearest branch. I get there. I'm crying and very upset. My son's birthday is ruined. His gift never came and I got charged double for it.

I recently noticed that I was getting charged for overdrafts. I keep very close track of my account and noticed that when using the bill pay option, the bank does not deduct the checks from the account when they are written but when they say the check was cashed. Over the last few months the same payee, even though the check is dispensed on the 16th of the month, never gets deducted until there is not enough to cover the check, thus a 35.00 charge. When you go into the online bill pay section, it show you what was RECENTLY PAID. If you are paying a bill you deduct it from the account and not two weeks later. I have had enough of this type of bait and switch mentality just to be able to collect more fees for less service.

I have been having economical issues of late so my account balance has been kind of low. In the morning of the 11 of August I had a positive balance but I knew the light bill was due so I deposited money to avoid an overdraft fee. I checked my balance on the 12, 13 ,14, 15, and the 16 and all was well with the world, but then I remembered the Planet Fitness auto payment due on the 17th. Well, it was only $10 but I didn't have the $10 in my account (unfortunately... I told you it has been a tough couple of months). :'( Anyway I went directly to an ATM (Because by the time I got out of work, the banks had closed) after having called the bank and asking a rep that if I deposited in cash would it be available for the auto payment the next day which the rep answered "yes".

I have had various issues with this bank. The one that really concerns me is how they hold money at their discretion. I made an order on amazon for 359.99, then immediately canceled it realizing that I forgot to cover an expense that superseded it. They held it in pending going on 7 days causing a insufficient fund fee of 35 and then I have 2 more of those fees hitting today. Yet I can return an item to Amazon and have the refund in my account before leaving the ups store. That's if I had more funds in the account. They are sneaky and the federal government needs to investigate and make them reimburse everyone's fees since they started this manipulation.

They have overall great Customer Service! I have not had a problem with them other than a problem that will be solved (I will make sure of that). Know that if you are thinking about TD Bank that they suck with sending you bank cards in the mail. It is stupid that they can't even have it leave their facility without misplacing it. Then they tell me that I already received the card when I didn't. So if I were you you should find time to go into a TD Bank branch to talk to a person face to face. Tell them that they need to give you a bank card now or make sure that the card will be shipped from the facility when they say it will be.

They refuse to allow me to open an online account??? My card is paid off every cycle in full??? Customer service are complete idiots, you will never get the same answer twice, you have to call all day top straighten out problems. They have no idea how to run a credit card so they have no right handling money!!

I have been with TD Bank for over 15 years and I have never had a problem with my checks clearing. On August the 4th I deposited a check from PVH for 3008 at the ATM at 3:15 pm and they are telling me that I can't have access to my money till August 12. I don't understand why the long hold and no one is answering my questions. I have bills to pay and all they can do is tell me I have to wait till Friday. Customer service is giving me the run around telling me to go to the bank and they can left the hold and the bank is saying customer service is the only people that can do that.

Money hungry!!! Ooh how they love to charge Fees. We have never have had an overdraft fee at any bank till about 2 months. When I noticed these 3 overdraft fees of $35 each that they post activity now till timing of transactions and not what's in your account at the end of day. Well since then I have been logging into the account everyday. I logged do to it today and saw balance didn't add up right, looked through the activity and saw an overdraft fee. Well to my surprise It shows a maintenance fee of $15. Causing an over draft before my paycheck cleared. But here's the problem the $15 fee shows it was posted on the 3rd. My husband and I both have logged into the account on the 3rd, 4th, 5th and 6th and there was no maintenance fee listed on those days.

Person I dealt with at one of the TD branches had no patience with my father who isn't a English speaker. He sounded irate every time he called me to try to explain something. My father had to deposit two checks I wrote to him into his account, which right away cleared my account, not pending, but they were cleared and released. TD Bank had the audacity to say it'll be released to my father in 10 days! Are you kidding me, as if my father doesn't have bills to pay, a family he needs to feed! This guy was a complete jerk. Would talk over me and not let me speak when I would try to express my frustration.

I had my first bad experience with TD when I deposited a $800 check. It cleared an equivalent $800 credit to my balance, so I paid my bills only to find that 3 days later they reverted the credit by returning the check at that point generating dor TD: $35 overdraft fee + $15 returned check = $50. How a SANE person could deal with this trap policy? So I have to wait 3 days with a cleared check credit to my account to only then use the funds safely? I suspect THOUSANDS of CUSTOMERS are being taken advantage by TD like me, and further: I suspect a CLASS ACTION LAWSUIT is on the making, it gotta be. Avoid TD as a plague.

Without notifying the parent on the account 3 Teen cards were closed leaving the cardholders without funds for basic needs. This is not the first issue we have had with TD. The business checking account has continuously been over drafted with promises of corrections that never arrived (we have e-mails with these promises from bank officials). The TD credit card has been compromised.

They are supposed to be charging overdraft fees according to the date of the transaction... When I go to check my account after purchases it shows my available balance after the purchase has been deducted... but the bank it changing them to show that my account is overdrawn and they keep charging me fees... This isn't right. I've paid at least 10-15... $35 overdraft fees within the last 2 weeks... but whenever I call they make it seem like I don't have the money available when I make my purchases and check my account balances immediately after I'm getting $35 overdraft fees for transactions I made before my account was overdrawn.

I had my overdraft protection turned off after one month of having my account due to an overdraft charge of $75.00. Robin, the branch rep sat down with me and both of my parents and agreed to turn off the overdraft protection. All was well for 3 months then AUTOMATICALLY the overdraft protection was turned back on by the bank. I went back to the bank to have the overdraft protection turned back off and the Bank fees returned. The bank is refusing to return the overdraft fees even though they know that it was a banking error and that the overdraft protection is automatically turning back on after about 3 business days.

For the past 7 months I have been reporting an issue with my checking account to TD. I've visited the local office 3 or 4 times and I have talked with the customer service reps 3 or 4 times. The account has been set up for some 7 years to deliver copies of checks to me each months. Last November 2015, the account setup was apparently changes so I no longer receive printed checks and no one has been able to fix this. All TD gives me is assurance that "It's OK now", but it still is not OK.

I have had a TD Bank account ever since I moved to Vermont three years ago and have just recently had an issue with them. However, I did have one instance where this bank accidentally cashed a check I deposited failing to see it was before the date the check was written on causing my account to go into the negative. I was at the grocery store yesterday trying to pay with my card knowing I did indeed have money and yet my card was declined. Annoyed, I made it to one of my local branches and explained to them what had happened. I told them I thought it was being declined because I had not activated my new chip card and yet they assured me that it was due to a possible fraudulent charge and a hold was out on my card just in case.

TD Bank is just "Overdraft Fee Happy"! I am putting TD BANK on blast!! It is not the most convenient bank, but the most dishonest bank! I have only been a customer for only two months, and I am very sorry I opened this account in the first place. I am ready to close my account for good. This past week alone I incurred 5 overdraft fees that totaled $175!!! TD Bank has a feature called "Payment Advance". HEY, TD, why don't you call it what it really is... "If You Want Overdraft Fees, Click This Box".

I absolutely hate this bank!!! They are the worst. Horrible customer service who can barely explain why something is happening on your account. Let alone you verify all your information and then have to re-verify when you get a representative. AND to top it OFF, this new posting order. UNREAL. They are scamming hard-working individuals out of money with all these fees, that may not pop up one day, but the next. Basically they found another way to get as much money as they can from the hard-working families, just to benefit them. CLOSE YOUR ACCOUNTS FAST EVERYONE, they will take all of your money. I am closing my account with them as of tomorrow. Banking with them for 10+ years and this is all I get. I refuse to give them my hard-earned money.

This is a terrible company. They are holding deposits for 6 days and when I wanted to go into a brick and mortar TD Ameritrade and deposit cash in person, I was told they don't accept cash. Stay away... Far away.

Very annoying to say the least.

I transferred a significant amount of money to my girlfriend's account at TD Bank. My bank (Nutmeg State) sent the money on 7/5. It is now 7/11, and the money is still not in her account. We were told it's because I transferred the money on a holiday weekend. Ummmm... 7/4 was the holiday. 7/5 is the day after the holiday weekend. Normally these transfers take only two days. When I TD Bank to find ask them to account for where the money is (on 7/10, a Sunday), I was told that the ACH department was closed!! Unfortunately, now, checks are bouncing. This is ridiculous. I know ACHs are held a couple of days so that banks can make an extra profit off of the floated money. NO LONGER! It's going to be cash only going into that account, and I will be pressuring my girlfriend to leave those thieves at TD Bank in the dust.

Been banking for years with them with no issues. All of the sudden I'm getting overdraft after overdraft fee. Turns out if you make a transaction that will put you in the negative in the future (not at time of transaction) and you transfer funds to prevent this they still hit you with the overdraft. They told me it's the new way they process transaction. Stay away from these people. As soon as the two things I have clear I'm closing this account.

I make the deposits for the company I work for. TD bank requires me to stand at the window while they put each of the checks in a check scanner. During busy times of the year, it can take a lot of time and while I wait I get to watch the teller try to balance the deposit. Our company is looking into a new bank to use for this reason and others. If you make deposits with numerous checks, I would not recommend TD Bank as the bank for you.

First of all this bank has the worst customer service, I am so disappointed. Whenever I call regarding my account, they need my last transaction I go such as the amount, the date and for what. I'm actually calling them for that info and they cannot help me. Even though I have my social, my account number, in order to get such information, I have to go into a bank. Next is they have some ridiculous fees for overdraft. I am closing this account ASAP. Don't make the mistake I did!

They began charging me for keeping an HSA account. One cannot take the money out without a tax penalty, so no way not to pay. I did not use the account for a while, after I changed health plans. So they inactivated my account. HSAs are touted as a way to save up for retirement health expenses. TD Bank makes sure that you will never be able to do so. When I contacted them, they would not re-activate my account, until I went to a branch, in person. After they reactivated my account and sent me a new debit card, I tried to pay a bill online. They would not allow it. When I called, they told me I needed to go to a branch and activate the account.

Because of this illegal overdraft I was overdrawn again with will not be so assuming I was not charged.

All coin counters were removed from all TD Banks. Another service that was removed from their banking locations. Many children used this service with their parents from money saved in their piggy bank. That money could then be deposited in their TD Bank savings account. As an adult I have used the service from change I had saved in a large water bottle. Last trip I had over $700.00 in change. Try putting that amount in coin wrappers. Just another "SERVICE" taken away by this bank. Free pens. What a joke.

My Mom passed away. We have a will and she only has a few GICs as well as cash in TD Bank. Owns nothing. Thought it was going to be very easy to deal with since we have a will and I am the executor. RIGHT, not with TD bank. It's not. They said if the total amount of her estate is more than $30,000.00 they want it to go into probate. That will cost us around $3000 or more plus other costs, in lawyer fees plus WEEKS of waiting as courts are backed up. They don't return calls and take forever to make decisions and call at the end of the day to give you their decisions. They don't always call when they tell you they will either. Trying to get an appointment to come in and talk to the branch manager has been a challenge. One person told me we could come in and talk but he could guarantee they won't change their minds.

Consumer beware. TD Bank's new time stamped posting instead of dollar amount re-posting is no better. It is another gimmick aimed at defrauding low-end customers from their hard earned money in overdraft fees. Many banks (Chase, Bank of America) just to name 2, have reverted to posting debits in time order rather than dollar amount. HOWEVER, every bank I have ever dealt with always posts credits first regardless of time and then debits on amount order or time. Well, when TD Bank changed from largest to smallest posting (in an effort to appease its customers) it included credits. So again instead of any order to benefit the consumer, it still benefits the bank first.

The manager (man) that was working on Monday, June 13th at the Haverford location was extremely rude. His behavior was unacceptable and I'm sure if his boss, Jennifer, knew that his service was disrespectful, then she wouldn't be happy. I'm going to transfer (all 3 of my accounts) banks because this was the last straw. There has been one too many issues within the last 2 months. This man needs to stop worrying about eating (he always has something he is chewing on when I see him) and start changing his attitude and become a happier person.

From September 09, 2015 to October 29th, 2015 I gave one of our employees a business card to specifically only buy materials with this card. During this time he had one of the business cards he came into your branch in Ambleside and apparently he was able to get cash withdrawals totaling $8,935.00, and $20,289.50 in money drafts out of our business account. Other withdraws total $5,661.25 from ATMs.

Awful customer service. I have been paying my son's auto loan while he was in school using autopay. I am not on any papers and have zero liability. They won't let me off. Insist he's a name on the checking account (he isn't), they are now getting paid double on the same loan by my son's bank and mine. They don't answer the phone for hours. When they are on the phone they lecture and don't listen. Totally unbelievable, rude, and incompetent. Operators all have fake names and won't furnish any OP ID # so they can be held accountable for anything. If there was a minus star rating I would use it. I'm having my bank issue a stop payment against them to stop them illegally accessing my account.

I would give NO stars but this site demands one to publish this review so please disregard it completely. This bank robs you using overdraft charges. Pending transactions are the new way to rob hardworking families out of hundreds of dollars a year. We are only in the month of June and so far my statement has a tally of over $700 in overdraft charges. Basically, if I purchased 7 items under $10 with $5 dollars in my account knowing that my husband's direct deposit goes in the next day, TD will let a pending transaction go through right before 8 pm when you blink thinking you're good till the next day allowing you no time rush to the bank to replenish the funds to then hit you $35 on each transaction for a whopping $245 because a Gas station charge goes through that late in the day. If you can't clearly see that as a scam then they must really consider hardworking struggling Americans to be the biggest idiots on the planet.

I have had an account with TD Bank for years carrying a negative balance. Ever since they offered me overdraft protection I have been in the red ever since. Now I had 3 payments that were supposed to go through and because I didn't have enough funds in it they charged me $48 for 3 transactions. How is it that they have the money to take from your account but not to be able to make your payments? The entire bank is a fraud along with all their phony loans and money they make from thin air. This is how they make billions in profit from putting people into debt. Debt is their cash cow!

I was on the internet tonight and found charges on them that I did not place. I called TD Bank to alert them of this as soon as I found this out. I have been a loyal client since they were Commerce Bank, which dates back at least 25 years. I have had a total of 3 overdraft charges in that time and have always maintained for the most part their 100.00 minimum balance.

I was charge overdraft fees because when I deposited my money there was cash and checks. This bank is holding the check for 3 days its only 200.00. Now they are charging me overdraft fees but the money is there. They are holding the checks. Now they have 70.00 dollars from me which was money to pay my bills. And they say this is their policy. The money is there but they wont release it. I am a single mother, the money could have bought food for my son. I AM TIRED OF THIS **.

Tried to establish an account with power of attorney and beneficiary. I was assured it was all done, and the branch had all the paperwork. Week after week, the central phone TD Bank could not confirm either. Finally went back to the branch, they promised to fix it. I called again for weeks with no fix. Back to branch, back to calling. Ultimately fixed. Then the ATM card for the POA was wrongly changed to send me a new ATM card. The new one had a chip. I switched to the new card. Weeks later, the POA got an ATM card and it worked at the branch. They were closing but promised to let us back in if it didn't work, hers did, mine didn't. Would not let us back in, and claimed my card was the wrong card. After all these months, I finally gave up and closed it a couple days ago.

I have had TD Bank for the last 6 years. In that 6 years, I've probably been charged an overdraft fee maybe 4 times due to my error using PayPal to withdraw a "virtual" check from my account. But as long as my account was not in the negative at the end of the day (i.e pending payment going through showing negative $15 as balance. Deposited $15 by ATM and put it back to balance of $0 by 8pm), I would not be charged with a fee.

TD Visa US steals from the dead. My husband passed away one month ago. Most of the companies whom I have dealt with have been very compassionate and understanding, reimbursing me for cancelled trips and transferring any credit card rewards points to our joint account in a timely fashion. EXCEPT FOR TD VISA. They have made this stressful time more painful by making me jump through unnecessary hoops, and my last call with their representative was to inform me that my points had been 'purged'. Completely immoral. For shame TD Visa U.S.

After being a customer for months I was unsure how much if any was supposed to be in my account so I didn't get charged service fees, so I asked the teller and she looked it up and said, "nothing." I withdrew more than I needed and the next statement I had a service fee which pissed me off. A few months later I asked a different teller and she said, "If you have a savings account you don't get service charges on your checking so I set one up."

I have a TD Bank account so it seemed logical to me that I could write a check to someone to be cashed there. Since I owed my daughter 20.00 I wrote her a check for this amount. She went to TD Bank to cash it and they gave her back 13.00 stating that there is a 7.00 fee since she didn't have an account there. I called customer service to verify this. I told them they ripped off me... their customer. I am furious. This is stealing. It does not make sense unless someone walks in off the street with a check from a completely different bank.

I want know how you can charge $15 in maintenance fees when my balance is not under the required $100. They claim one day it was. How can it be when the balance never was? There was no deposits to say one day it was the next it wasn't. This is a total ripoff and I'm going to the BBB too. I will be going to a credit union instead. Keep your convenience banking.

I've been with td for years and I keep saying I'm going to leave and foolishly I haven't. Recently they were the subject of a lawsuit due to the way they process transactions to maximize fees. Their solution was to revamp how they process charges. Rather than largest to smallest they now process by time of transaction. What they neglect to tell their customers is they no longer give you till the end of the day to bring your account current before charging you overdraft fees. They were so pissed that they could no longer manipulate transactions to maximize fees they made sure to craft the new rules to rake in even more fees. Who does this to their customers? Who robs customers?... TD Bank does...

Fort McMurray on fire and under evacuation order. Unable to assist in providing daughter with money for living expense. Money in my account but they can't help. 48 hours and upper management may call.

This is the second time I tried to call customer service for the same problem. Some ** named "Richard" who was not "fameerer" (familiar), as he says with our area, was completely unhelpful. My husband and I provided him with all our information and he was completely incompetent in helping us with online banking. However, when we go to the bank, they keep telling us to call customer service. Figure that. We are transferring our money to our other bank and cancelling our account completely. HORRIBLE, HORRIBLE service. If there was an option for "0 stars" that's what I would've picked.

I have spent the last forty five minutes waiting just to access my safety deposit box. How is it possible that there are only two people staffing customer service during this busy time. Highly unsatisfied.

So we recently moved from Canada to US and we had TD in Canada which is BTW amazing bank so we had the same expectations and also we knew we had to move funds to US in order to use them. Opening an account with them was disaster and we are stuck because they are giving us hard time using our own cash, our only mistake to open an account with them... As soon as we have all our money we are closing this account. Worst customer service. There is nothing convenient about you TD US so stop advertising it. Every single time I called they hung up on me. Not to mention where we live the closest branch is 2.5 hours away so you basically have to rely on online or phone banking. All I can say I wish I knew!!!

This is the worst bank I could ever sign up with. I wish someone had told me soon or that I had found this website before. I was charged twice overdraft fee of 105 dollars plus two 35 dollars. It had happened before when they kept taking money from my account. When you use your card there are transaction that stays pending on your account which never shows until a week later! I am not the only that has happened to. I have a deposit checked the next day which I had 255 dollars removed from my pay. I was not even negative in my account before until some late pending transaction just appeared. I am closing this account first thing Monday.

I've read several reviews here of people who have had the same problem as me with this terribly awful bank. I've deposited hundreds of dollars in checks into my account only to see that funds are processed all on the same day, no negative balance and am blindsided with $140 in overdraft fees. That's highway robbery! Then when I call to speak with a representative they act like they are doing you a favor by returning just one of those fees!! Are you kidding me? I should be so grateful that you are giving me back a fraction of the money you stole from me! I cannot believe this bank is still operational!

All I have to say this TD Bank lies too much and they always taking money from you for any stupid reason or excuse. They always right and you always wrong. I'm closing this account with them. I will not recommend this bank at all. 0 stars for this bank. They steal and lie too much. I had enough.

I applied for a position that I am qualified to do then I received a rejection email with no explanation. They should not even post jobs if they have no intention of hiring. I will boycott them for life. If you are white, male, non-hispanic it is legal to discriminate against you.

TD Bank is the most inconvenient bank. They are thieves who make their money off of stealing their customers money. I woke up to pending transactions happening in my checking account. I went to the bank to deposit money. The next day My deposit is shown 4/18 along with the 3 transactions from 4/18. There is absolutely no negatives in my account. They are now taking 105.00 dollars from me for overdraft. My account was never negative. They are robbing $105 from me. Their customer service Reps are the most ignorant people. No wonder why they have massive Class Action Law Suits against them. I do not know how they are allowed to keep doing this to people. I am sick of them stealing my hard earned money.

My brother passed away in March of this year and he had a car loan with TD. My husband called TD Bank a couple of days after he passed and asked what we had to do in order to satisfy the loan. We were told to fax a copy of the death certificate with all of our information to them which we did as soon as we received the death certificate. Weeks passed with no word from them. My husband called them at least half a dozen times asking about the payout information. Meanwhile the car loan was not being paid. I finally got a call from their "work out" department telling me I had to satisfy the loan by the 22nd of this month. The call came in after 4 PM on the 19th. They had weeks to tell me this and decided to wait until the last minute. At this point, I would rather the bank keep the car (let them have that headache). I will not be pushed to a wall when we have begged them for weeks to give us the information.

There are several reasons TD Bank has proven unsatisfactory. The most significant is when I was setting up for a wire transfer from a real estate sale, the agent was explicitly instructed to use my personal account as the receiving acct, but she still set up for the business acct to receive the transfer. Consequently the transfer was completed on Friday and bounced back on Monday because of differing acct names. I had called the bank several times and was simply told they had no record of receiving a transfer at all. The second item was when I made a drive up deposit the teller acted surprised that I requested the deposit receipt. I have just recently opened these accounts and will be cancelling both of them as soon as I can get my money out of them. Incompetence reigns!

TD Bank put a levy on an exempt child support account due to a credit card dispute. The judge ruled the funds to be released immediately on 4/14/16 and the funds are still being held 2 days later and now through the weekend. My other account with PNC released funds the same day and refunded the legal fee the bank charge which is half of what TD Bank charges. TD Bank has informed me that they do not refund the legal fees they charge and they have caused a transaction to go into overdraft because the account is still frozen. Next week I'm leaving TD and going to PNC. If the funds aren't released on Monday I will have no choice but to contact the courts and let them know that a court order means nothing to TD Bank.

Phoned the bank on 4/13/16 inquiring about doing an external transfer to another account of mine. The gentleman I spoke with explained to me that I would be able to send a portion of it immediately with the normal 3-day wait, thereafter I will be able to make two more transactions of $4,000 to complete my $10,000.00 for the month. That was a lie. When I attempted to make the next transaction it would not allow the transaction. I phoned the bank.

I recently switched to TD Bank, thinking they were more convenient however they are outright thieves. They charged my account 4 times for overdraft even though the money was present in my account and then say there is nothing they can do about it. Definitely closing my account as this has happened more than once.

I have used many TD Bank branches around Fort Lauderdale. I have NEVER gone in and been able to deposit a check quickly. I have waited for up to 45 MINUTES. They do NOT have enough tellers and no one working at the bank seems to be in a hurry. One day I was trying to deposit a check and after waiting 30 mins, I finally went outside and went to the drive through where I waited again, and no one was in line at the drive through besides me. So, I go to check my balance the next day and they have lost the check. Thank goodness I had my deposit slip. The bank needs to hire more customer help and train their staff.

I asked my 15-year old son to make a counter deposit today, April 2. He had with him $42 (2- $20 & 2 $1), but instructed him to use the penny arcade first and combine the total value of coins with the cash that he already have. We were expecting the coins to total to approximately $50+ as it was contained in a medium-sized ziplock bag. The teller who assisted him ("Naum" was on the name tag) gave him a deposit receipt with a stamped amount of $42.59. It was 20 minutes later that we noticed the mistake, that only 59 cents was credited out of the bag of coins. I asked him to come back to this 86th Street Brooklyn branch, and the apparent Asst. Manager Lynette told him point-blank that they could not do anything about it.

I've been using this horrible bank to receive my disability check from the VA and it has been a nightmare with this bank. First of all I went to the local branch to sign a form that I don't want overdraft and yet they still charge me more than $300. When I called and dispute they told me they can refund me back $70. Second I had my wallet stolen. Filed a police report with the officer's name and badge number. When I provided them with the info they told me that the transactions are consistent with my daily spending, so I asked them when was I in Miami if I leave in Ocala.

They have very unclear guidelines for their different accounts because you have to go searching to find them -- essentially they make them hidden in order to get fees from you or how they AUTOMATICALLY choose paper statement copies which are a dollar each and they send a monthly statement then whatever other statements they feel like doing at their leisure. ALSO, their customer service is extremely non-customer friendly and the people I have interacted with are very inexperienced so it can be frustrating. Stick to whatever bank you have.