FNBO

FNBO Reviews

Omaha, NE

About FNBO

Over 150 years old, First National Bank was founded by two pioneers, Herman and Augustus Kountze in 1857 serving Omaha and the surrounding communities. The pioneers who founded First National Bank did so in the spirit of innovation and commitment to customer service. Today, this sixth generation family- owned business has become the largest privately owned banking company in the United States, with locations in seven states and more than 6.6 million customers across the country.

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FNBO Reviews

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    How do I know I can trust these reviews about First National Bank of Omaha?
    • 4,604,607 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePriceStaff

    Reviewed Jan. 12, 2025

    I got an offer from them to apply for this card. With the Perks for a Bonus 10k MGM Rewards Points if I spend $1.5k in 90 days. So I applied in hopes of racking up my MGM Rewards Points. The 1st Month I got like 1,600 points. I paid off my balance before the due date. I called Customer Service to inquire about my Bonus Points, since I pretty much hit the goal in the first month 12-13-24. She told me that she can see that I'm scheduled to receive them in the next billing cycle. So up until Friday Morning 1-10-25, everything was good.

    So Friday morning I made a $1,650 payment of my $1,788 balance at around 4 am. I wake up to a missed call from FNBO. I called back and it's the fraud department. I immediately checked my previous transactions to look for any unidentified charges. I saw none! So I asked them what was up because those were all my charges. He said I need to send in a Notarized copy of my Driver's License, Social Security Card and 3 recent paycheck Stubs. I really didn't understand how they have me under fraud/ identity after I've already been approved and used this card for over a month. They said they couldn't explain but a letter was being sent out.

    So I reluctantly did exactly what they wanted which cost me $38.00 for Notarized documents. Then I called today 1-11-25 and I asked them did they activate my card yet? The lady (Jasmine) hung up on me and no callback. I called again and asked for a Supervisor because that was ride off her to hang up and then she didn't call back knowing my phone number is in the profile. He told me that high-risk management closed my account. I said what? Why??? He said he didn't know and that they will be sending me a letter. I know the reason. They needed a reason to avoid me getting my bonus 10k points this week. That's the only thing that made sense after reading all the bad reviews saying they frauded them out of their Bonus Points too.

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    Response from FNBO

    We're sorry to hear about your experience, and appreciate you taking the time to bring your concerns to our attention. You may rest assured they have been shared appropriately to help improve our services in the future. Unfortunately, we are unable to address this issue further via review. We recommend reviewing the letter that would have been mailed, and calling us at 888-530-3626 if you have other questions, or do not receive the letter.

    Resolution In Progress
    Customer ServicePriceStaff

    Reviewed Dec. 30, 2024

    Worst card ever. The offer for this card was that you would get 20,000 Amtrak points if you spend 1000 dollars in 90 days. I never received my points because they don't count the 99 dollar fee they charge you to have the account. No one tells you that. A week before the end of the 90 days I called to see if I spent the 1000 dollars and the agent also counted the 99 dollars and told me yes. I never received the points and basically was told I only spent 941 dollars because they don't count the 99 they charged me. On top of all this the offer was if you were approved for the card you would get 100 dollars back on first purchase but I also never got that either. I was told by a supervisor she would Look into it and was rude. I've never had this happen at any other company. I have a stellar FICO score and I honestly would never recommend this card. Go with chase or Barclays. They are far better!

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    Response from FNBO

    Nicole, we're very sorry to hear about the service you received, and that you are having this issue. Our goal is to provide an excellent standard of service, and your review will be used to help improve our services in the future. Since the supervisor you spoke to said they were looking into it, we recommend allowing 3 to 5 business days and reaching back out to us at 888-530-3626, or by submitting a secure message after logging into our website, to check for any updates.

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      Staff

      Reviewed Dec. 5, 2024

      I logged into my account today and saw a $13,000 balance on my spend summary, which was alarming. After reviewing my transactions, I found nothing to support this charge. I contacted customer support, and after wasting 30 minutes and speaking with three representatives, none of them could see what I was seeing. Their online messaging system isn’t working, and they have no way for me to share my screen or send a screenshot for clarification. This is unacceptable, especially for a credit card company that charges annual fees but can’t get account balances right. In short, I’m done with this company and strongly recommend others avoid using their services.

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      Response from FNBO

      Daria, we're sorry to hear about your experience, and you may rest assured it has been shared appropriately. We are aware of some users seeing previously posted transactions reflected as pending, which changes what is listed in the spend report on the website. We are working to resolve this issue as soon as we can, and apologize for any confusion or inconvenience. If you have any other questions or concerns, please call us at 888-530-3626, and our Specialists will be happy to help.

      Reviewed Nov. 22, 2024

      I set up my payment option for the first time, I copied and paste. Somehow it the payment bounced and I was told enter the wrong information. After that application and website stopped working would not let me make payments online or an app. Took a month of calling just to get it fixed. No problem since, until today. When my payment method was deleted from my account and they said I tried to use a closed account to make my payment. The customer support refuse to listen to me and done deal with this. I do not recommend their credit cards out there better rewards and cheaper places to shop.

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      Response from FNBO

      We're sorry to hear that you have had issues with your payments, and about the service you received. You may rest assured your review has been shared appropriately to help improve our services in the future. Unfortunately, this is not something we can look into via review, but if you call us at 888-530-3626, or submit a secure message after logging into our website, our Specialists will be happy to help.

      Reviewed Nov. 14, 2024

      A friend of my son stole and used my card. FNBO made me pay for it. Pathetic company. They even admitted it was wrong but after fighting with them for months I just lost the will to fight and paid it.

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      Response from FNBO

      We're sorry to hear that you're not satisfied with our services, and appreciate you taking the time to bring your concerns to our attention. You may rest assured they have been shared appropriately. For more information, or to see what options may be available, you can call us at 888-530-3626, and our Specialists will be happy to help.

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      Customer Service

      Reviewed Nov. 4, 2024

      I have had their card for many years, and still carry a balance that I am paying down slowly. In the past when I had a question, I would call and speak with someone from the U.S. It was comforting and made me feel connected. Now the call center is in another country. FNBO will still receive my payments, but when it comes to using a card, I will stick to Discover, where I can still talk to an American. Also, I remember phone calls I'd receive about possible fraud and whether a particular purchase was made by me. Those calls haven't happened in a while; my guess is that they aren't doing that anymore. I liked the feel from a long time ago. It's a shame they had to change.

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      Response from FNBO

      We appreciate you taking the time to bring your concerns to our attention. Our goal is to exceed our customers' expectations, and you may be assured your review has been shared appropriately to help improve our services in the future. If you have any other questions or concerns, you can call us at 888-530-3626, or submit a secure message after logging into your account from our website.

      Reviewed Oct. 18, 2024

      Customers Beware! If you are looking for a loyal, customer-oriented business, please do not expect that from FNBO. Chase and Discover have always taken the lead in making reasonable accommodations to their customers.

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      Response from FNBO

      We're sorry to hear that our services have not met your expectations, and appreciate you taking the time to bring your concerns to our attention. Our goal is to provide an excellent standard of service, and you may rest assured that your review has been shared appropriately. If you would like to further express your concerns, and allow us to address them to the best of our abilities, you can call us at 800-642-0014, our submit a secure message after logging into your account from our website.

      Reviewed Oct. 9, 2024

      If I could give 0 stars, would. Terrible bank to work with. I pulled all my money and closed my credit card from FNBO. Let this be a warning to you all, FNBO is dishonest, stay away. My next step is to go to the state attorney general’s office for fraudulent business practices.

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      Response from FNBO

      We're sorry to hear that our services have not met your expectations. Our goal is to exceed our customers' expectations, and you may be assured your review has been shared appropriately to help improve our services in the future. If you would like to further express your concerns, and allow us to address them to the best of our abilities, you can call us at 888-530-3626, or submit a secure message after logging into your account from our full website, and our Specialists will be happy to help.

      Price

      Reviewed Oct. 6, 2024

      They treat Venmo like a cash advance, with huge fees and immediate interest. No other card I've ever had does this... And they are inflexible. I didn't use Venmo often, but there's was essentially a 60 percent upcharge with just this one bank. No wonder I've never heard of this bank before, because you are awful.

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      Response from FNBO

      We are sorry to hear that our services have not met your expectations, and appreciate you taking the time to bring your concerns to our attention. You may rest assured that they have been shared appropriately to help improve our services in the future. If you have any other questions or concerns, you can call us at 888-530-3626, or submit a secure message after logging into your account, and our Specialists will be happy to help.

      Reviewed Sept. 25, 2024

      This is a fraudulent bank. They steal your information and close the account at any time without reason. They ask for personal information even after they close accounts. Stay away from this bank as they are not only thieves but racial profiling scammers.

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      FNBO Company Information

      Company Name:
      First National Bank of Omaha
      Year Founded:
      1857
      Country:
      United States
      Website:
      www.fnbo.com