First National Bank of Omaha

I had a M life Rewards Mastercard with them. First thing, I had a difficult time to log into their website because of the password policies they have. Second, once I log in I could not pay or do anything with my card because they suspect my card. I called customer service, entered complete cc no on the IVR and last 4 of my social too.

Horrible... no mercy. I was in an accident and all my credit cards went into charge off. Capital One reinstated my cards. Barclays card still closed the account after I paid but removed all of the bad credit histories. This card, I got a condescending attitude... no mercy regarding what happened to me even after I said I would pay in full so why pay if I am going to have to deal with it anyway. Stay AWAY!!!

FNBO has the worst online banking services... period! Its online platform is the polar opposite of user-friendly. It is impossible to find basic online banking services, such as transferring funds from FNBO to another bank. I can't disentangle myself from this poor excuse of bank fast enough!

Money was taken out of my savings account by another person whose account numbers had two numbers off from mine. So at some point instead of the teller entering 33 they entered 88. To make matters worse the person's name wasn't even right and they still gave her the money. I called on Saturday and spoke with a customer service representative who assured me he would follow up on this and call me on Monday. Never heard from anyone thus I contacted the bank. They said there were no records or notes on the account.

Worst customer service experience ever. I have requested for nearly 2 years for paper statements because my email is not checked on a regular basis. I'm told it has been taken care of, but it never is. I went to go get a mortgage and the only blemish on my report is from this bank for late payments for a bill I haven't received. I ask if they can correct this and every time I get the late fee and I can't get it corrected from my credit report. It now has been reported twice the past 8 months as late and has probably affected the chances on me getting a mortgage on a home I've been constructing for the past 2 years. I'm now trying to figure out what to do with a house that I have a construction loan that I can't pay off because this company has singlehandedly ruined my credit!!! What can I possibly do???

One year in May of 2015, I've gotten approved for $9000! Right! It was great! Almost one year later I paid $500 every week for an entire month just for them to completely close my entire card out saying I had too many inquiries on my credit report! Are they kidding me? Nope, it's true! Not even just lowering it, completely closed me down, I was never late, always paid hundreds of dollars each month even when less than a hundred was due. I was furious!!!! Needless to say they didn't care and there was really no one to talk to. They wouldn't even give me the CEO's name and address and email, well they had no one for me to complain to to fight this. I still literally have 100% payment history on my credit report, and that's simply not good enough for them.

I accidentally underpaid $3.- of the total due. On the next month's statement I was billed $55.- interest!!! Talked to an 'account specialist' and he reversed the charge, but didn't want to admit to the obvious over-charge.

I don't recommend this credit card. I have had the credit card for a long time with the same credit line. The statements are always late and you are charged a late fee. It have occurred more than once. I have received late statements after the account is due. They always blame the postal service. They fail to remove the late fee! Don't apply for this card, you will be paying additional funds before your account is paid in full.

Had a Visa card for about a billion years from FNB Omaha that I have not used for 3 years. Decided to take a vacation and put all items on it during the vacation so I could have them in one place and pay it off in 2-3 months. 2 Days into the vacation I had issues in checking into hotels. I called the Customer service to be informed by credit has been reduced from $7300 to $2000 overnight. Only explanation is a letter was sent to explain to my house (great!). Not what I want to hear on vacation. Horrible decision.

I've had a 1st Nat'l Bank of Omaha AMEX card for the past two years. Not used a lot, but this month I pulled it out to use for grocery shopping. Have generally carried a zero balance, and had a zero balance before this month. The other day I was in the grocery store, whipped out my card, and it was declined. Surprised because I knew [thought] I had lots of room on the card. Called the automated phone system from the store to find out what was going on. Was told that I only had something like $32 of available credit. So, screwed... I was buying $57 worth of groceries. Went home. Got a different credit card. Went back and bought my groceries.

My experience with First Bank Card of Omaha is terrible. Dealing with an issue with their online services was an error on their part which they would not own up to. A manager by the name of Dustin did everything he could do to put the blame on me instead of providing good customer service. The experience with dealer with him was terrible.

First National Bank, Union Deposit, Harrisburg, PA - First National Bank is taking advantage of me as a customer because they know I live in Georgia and can't get to Pennsylvania to deal with the issue. I did a withdraw from the ATM of 300.00 and had a balance of $23 available. I did a few smaller transactions which left about thirteen dollars and some change in my account. I accidentally used the wrong card to pay my Sprint bill which was around $164. This would have put my account into a negative $150 plus $37 for overdraft which would have totaled around $187.

I was denied for an NRA sanctioned credit card based on ridiculous reasons that have nothing to do with credit worthiness. When I contacted First Bank of Omaha, they lied, and Blamed the I.C.S. or A.C.S. saying they gave an opinion on my credit worthiness, when they did not. Then, when FBO realized they had no grounds for their decision, they falsely created one. Literally one minute only the initial reason for denial is on the computer and on the letter I received, and less than an hour later another reason shows up. And that reason was false. In conclusion, anyone that trusts a bank that lies is a fool. And you deserve to lose money if you use them. P.S. I recorded and have proof everything I've said is true. Look for our documentary on YouTube coming soon. Under Corrupt banks.

Had a VISA card through FNBO for about 6 years. I'd have cancelled them long ago but for the Scheels cash back cards. Their functionality is antiquated, customer service is "could care less" and they seem to find ways to squeeze extra money from the customer. Too many incidents to list but here's the highlights: Fraud notification: IF they detect fraud activity they sent you an email that looks just like a Nigerian scam email. The phone# on the email doesn't match the card so I don't respond thinking it's another scammer. So they cancelled my card without calling.

Twice my bill was lost in the mail - makes me wonder - first time they got rid of the late charges but the second time they refused. I cancelled the card, paid the balance in full, asked for a confirmation number and they hung up on me. I had to call back and speak to a supervisor to get the number. Run from these people as fast as you can.

Very disappointed with First National Bank!!! They invite me to apply just to declined me!!! I have a very good credit and 100% payment history!!! But at the end I'm glad I wasn't approve after reading all the bad reviews!!! Thank you!!!

Bank is holding an ACH payment for 10 days for verification. I have always made my payments thru my American Express prepaid Blue Card. First, my other credit card companies take two days to credit my account and my credit limit is updated. This bank takes up to a week to credit my account and now a hold of 10 days has been placed on updating my information. I work with ACH payments and it does not take a week for a ACH payment to be received and processed. It does not take 10 days for it to come back "NSF" or any other reason. First National is taking advantage of its customers. The money is deducted from my account and balance when I confirm the transaction on American Express's website.

The company decrease my credit limit every time when my credit score goes down. I was never late with my payments, but they don't care. Every time you need a credit you don't have it. I went in store to buy some things. It's good that I am very punctual and checking my credit limit before I make purchases, but most people are not doing it. Very easy to get in trouble with these guys. The letter about reducing credit limit came 3 days later after they did it. I would not recommend anybody this credit card: First National Bank.

In December of 2014 I purchased well over $10,000 of items at Overstock.com, we were remodeling and it was Christmas. In early January 2015 three problems became obvious to us. First, Overstock sent items that I had not purchased. They were in my shopping cart, however I had not approved the actual purchase. These items were returned for credit without an issue. Second, a shipment was sent to ** not our home. This neighbor was away on holiday. When he came to our house we were not home. He left a note. When we saw the note it was too late. He stated he returned the items to Overstock. Third Overstock sent duplicate shipments. These shipments were returned and we were credited.

This company is a fraud! Doing business with them will only hurt you. Steer clear.

I applied for a Credit Card with FNBO in 2014, I was given a credit limit of 2,100. I used my card twice in 2014, and paid the full balance with autopay which was only like $60.00. I had some issues come up in January with the new house that I bought. I asked for a credit increase of 3,000 from FNBO which was approved. I went into the Autopay section to set it up again, the only option that I was given, was the full balance. Which was on the 1st of February, I went back in on the 8th of February to see what I had for Autopay and saw that it still said the full balance but this time gave me the option to put another amount which I did for $100.00 to come out on the 19th of February.

I have been with First National for years and they have always been wonderful to work with. They are easy to contact and their customer service agents are always friendly and knowledgeable. I only wish all of my other credit cards were this easy to work with. If you are looking for a real credit card that will help improve your credit rating I suggest this one.

I applied for an $11k unsecured loan at 1st National Bank back in the heyday of easy credit (2006) and loose banking standards. When I opened the account, they sent me six years' worth of payment books which are used for submitting monthly payment checks on the loan. During the Financial Crisis in 2008, the bank mysteriously changed my account number on the loan, but the truly bizarre thing was they refused to give me the new account number! So I continued paying on the loan using the payment slips I was sent when the loan was opened. Fast forward a few years to the loan maturity date when I had finally made my last payment on the loan. It was then that I discovered the bank had tacked on an additional $2k in fees on my loan when the account number changed, and they had been charging me a total of $2k in interest on the fees since then!

I have had a card with First National Bank of Omaha for several months. I never went over my credit limit, nor did I miss a payment. In fact, I am on automatic debit. My credit limit was decreased, causing my balance to available credit ratio to increase. This company does not treat its customers well. I have talked to several people at the company, and according to the employees, this is common practice, and there is nothing I can do. What a thing to do to a customer who has paid on time! I do not recommend this company.

I am a very responsible person that rarely makes late payments. This specific CC makes it so hard for you to create an online account and or actually just give them money! I called customer service because my account was locked out... The jerk on the other end was so sassy! Clearly didn't care about his job or my experience. I will be canceling this CC asap!

I have this credit card for about 4 months and make bimonthly payments to always have a clear balance and avoid CC fees/interest. They cashed my last payment and yet, they never gave me my credit line back. It never change even though my payment was posted on their website when I was checking my account. I had very little credit line available. I called and they said that they will clear that in 12 days. I stated that they have cashed my check from bank (pay electronically). "Why are you putting my credit line on hold? Put my credit line to where it should be." They say they need to verify the funds. "Okay, but you cashed it and have my money." Then they asked if there was anything they can help me with. Really?? They had no problem before and now they need to put a hold on??

Worse bank ever. I have a 710 credit score and have NEVER had a late payment in my life. Usually my three bureau score is 800+ but we are building on to our house and utilized special offers on our other big credit cards. We have 0% interest for 18 months with a 70k credit limit. We took advantage of that to build our addition and will move over the balance to a HELOC closer to the offers expiring. I have always paid my monthly bill off with FNBO. I have not used the card in 4 months. I get a letter stating they have cancelled my card and the reason was "Utilization of revolving accounts too high" and "Accounts owed on revolving accounts is too high". WTF??? This bank is a joke. They want customers like me! DO NOT BANK WITH THEM. THEY CARE LESS ABOUT THE CUSTOMER!

I had really good credit, up until I forgot to make one payment. My credit score dropped like 100 points for one mistake. I was told that nothing was going to happen, but yes something did happen. My credit is low now. I'm not worried about that, I can get it up again. If you're a perfect person, and can make every single payment on time, then use this bank. But remember, one little mistake and they will report you as a bad paying client and your score will suffer greatly. Most of the Customer Services woman are like on their period or something. Look if you're in the customer services industry, you should be ready to talk to anyone of any kind. If you're working for First National Bank, don't take things personally. It's the banks fault they have ** sneaky ways of banking for people, not yours. And also remember that you signed up for the job.

I opened a credit card with FNBO in early July and I received it 07/08/15. I activated the card immediately and used it with no problems. I even made my first payment a few days later without issue. Today 07/15/15 I went online to make another payment only to discover that they blocked my online account. I called customer service expecting it to be a simple mistake. I was immediately transferred to Fraud and told that my account was frozen due to fraud concerns. The rep was very rude and condescending to me. She asked to speak to Austin to which I replied that I am Austin and she chuckled like I was lying.

I have a Jeep Credit Card Account. My bill is due on the 15th and I always pay early. I received an email saying my credit card account wasn't paid. Because I paid 4 / 21 for May payment, then I paid 5 / 18 for the June payment they took it for May again because it was too early. They charged me a fee of $37.00 because they did not post to June. Apparently they revise per the statement date and not necessarily the due date. This has happened now 3 times and I've been hit with 3 fees. I told them I am being punished because I make my payments early! I could not speak to manager then was allowed to speak with ** who refused to refund all fees (only 1), or give corporate office number. I closed my account. Let them get customers who don't pay their bills versus pay them early.