Caribou Reviews

I was hounded by text from Caribou to refinance- I did, uploaded documents then heard nothing- Had to call and see what was going on and was told they had no offer for me / rude- Waste of time and credit pull - Do not use them - Horrible service!!!!

Caribou took my information and I never heard back, the number they gave was a voice recorded message and no one ever available. Would not contact me with any information. I think it a horrible business. I had to pay for additional protections because Caribou left me vulnerable with no response. My advice is not to use this business.

They added 10% to my principal. Do not use them, very deceptive. I had a $500.00 loan I wanted to refinance. Now I owe $10,600.00. How do they keep doing business. I really hope people read this review so they go away.

Absolutely horrific! On 2 different occasions I attempted to complete a refinance that was approved. Either the agents are rude and dismissive or just plain absent (unreturned phone calls, ignored texts/emails, no updates). The car refinance broker model seems great, but someone leading the agents is not doing their job and demanding excellence from them. I would highly recommended you check elsewhere.

The loan officer that helped us was Garrett **. Such a great guy to work with. Made sure we got all the best help possible. Answered all my questions and replied quickly. Thank you for your help! We are happy with what we got.

The first time I contacted this service was through Credit Karma. I was offered to refinance with an interest rate 15% to a 7%. I thought it was an excellent offer and at that moment I uploaded all my documentation to continue with the process. Two days later I entered the Caribou website to review pending documentation and I see that from an initial balance that I have with Capital One of an amount of 9500 dollars. Caribou offered me to finance 11000 dollars. Plus another charge for 30 dollars for a service I don't need. Punching numbers, there is no savings anywhere and I decided to cancel my application.

They basically try to force people to accept higher fees in the loan so you are stuck in the new loan forever and end up paying more. They added over 3k A my moms loan when she was just trying to save money. Just a despicable company!

I reached out to RateGenius and Caribou, and both were responsive but Caribou got us the lowest rate. The guy who helped us did a great job telling us what to expect. He spent a lot of time on the phone with both me and my dad asking if we had questions or concerns or anything he could help us with. He was very accommodating in that aspect. He had reached out to me through phone call and text message. I texted him back because it was late when I finally could get back to him and we arranged a time to talk. He was very flexible in his timing because I ended up getting called into a meeting. He was able to negotiate a full bumper-to-bumper warranty. He walked us through every single step of everything I had to do. He was always available when I needed him. Although my payment went down, it didn't go down drastically because I was able to add on some things that I didn't have with my original loan. It was such a smooth and easy process. I would do it 100 times if I needed to.

The process with Caribou went very smoothly and quickly. It was the best I’ve ever had. I was surprised because I never heard of this company, but everything was excellent. I give them a 10-plus. The rate and terms were very good. I had no issues at all and I appreciate it. I love it. I just shared the experience with my son and my other co-worker. They may want to refinance their car because it was very good for me. So, it might go very smooth for them as well.

Caribou was at the top on Credit Karma as far as the lowest rate. I saved a good amount. Dominic was helpful and told me I was good about getting all my stuff back. It was all through text messages. I closed on it a few weeks back. They said he didn't get certain paperwork, but I sent it back to him. I haven't heard back from him to make sure he got it. Other than that, the process was quick and painless.