Chase Credit Cards Reviews

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Updated May 14, 2026

About Chase Credit Cards

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Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers home purchase and refinancing loans, in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 5,000 branches.

Chase Credit Cards Reviews

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Page 25 Reviews 4440 - 4640

DeniseHinesville, GA

Reviewed Feb. 27, 2009

This is the WORST credit card company I have EVER delt with in my life. I had good credit until I got this credit card in order to consolidate some bills. In the beginning I didnt monitor my account as I should (to notice my due dates were changing frequently), so I payed a set amount every month not knowing I was accumulating late fees. I received a call to get the credit card protection for one month free. I tried it, but called within the 30days to cancel, but ignorant me, did check my statements (because I was just mailing a certain amount). Once I notice this, Chase convienently couldnt find the tape that I cancelled but could find the tape where I agreed. I cant put myself on ANY kind of payment schedule because the due dates keep changing and I keep getting $40 late fees. Rip Off! The straw that has really turned my blood is that they increase my payment by $3 and charged me a $80 dollars in late fees because of the $3 shortage. I called to see if I could get this waived and I was told no! Are you kidding me!!!! You charged me $40 b/c of a $3 dollard shortage. PLEASE WARN YOUR FRIENDS AND FAMILY...DO NOT GET A CHASE CARD. THE PROMOTIONS ARE SCAMS TOO!!!!

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GeneV Ienna, OH

Reviewed Feb. 27, 2009

They have raised my apr from 10.24% to 55.78% for no reason .I have never defaulted on this account.How can they do this.Is there no laws to protect us from this?

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MichelleMedina, OH

Reviewed Feb. 27, 2009

I have a Chase Freedom card that we pay timely each month at a low fixed rate of 8%. My pay cycle at work was changed so my husband adjusted the billing frequency by approx 10 days for the credit card and paid the amount of $317 on that day - still during the same month. When he received the next invoice (he takes care of paying our bills) he noticed the rate jumped to 29% with a new minimum payment expectation of $910. In contacting Chase and speaking to a kind representative Jeanine, although no one could at that time take my call in the Rate are, she requested I call based as seeing our history on the account, we are obviously good customers. In contacting them back and waiting on hold, I spoke to Michael who said there were no promotions currently going on and that there was nothing he could do. I asked if there was anyone else to talk to on this matter because I could not believe there was nothing that could be done. He said no that is why you are talking with me. So, I further expressed - not yelling - that it was highly disappointing in today's economy that Chase was unwilling to work with the consumer. He said again it was all he could do and so I proceeded in closing down the credit card. This lack of customer service in the state this country is in today is pitiful and needs to be recognized and stopped.

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GalenEl Cerrito, CA

Reviewed Feb. 27, 2009

My series of online payments for my Washington Mutual credit card ended in December; my January payment of $80 wasn't made. Chase's response has been OVER THE TOP: calling my home so many times we stopped answering the phone at all a week ago. Constant, constant, constant calls. I've explained the situation, told them that I've always paid on time up to know, that I've already scheduled an online payment, and no thank you, I don't want to pay for a phone payment. They call, and call, and call, and call. I'm usually polite, but after the 3rd day in a row that they called me AT WORK and I explained AGAIN, I just told the person to go somewhere and die. I feel so angry at this needless harassment of a customer that has never given them any trouble.

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CaesarEl Paso, TX

Reviewed Feb. 26, 2009

deposited cash made available then charged me fee. for covering purschases.

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AndreaNew York, NY

Reviewed Feb. 26, 2009

So my original complaint was posted on 1/16/2009. Since then I paid off the entire original $4,500 balance on my last statement with them (after they jacked up the rate to 29.9 percent. Now they just sent me another bill for $24.00, which they said was interest that they hadn't added to the last statement. Hmmmm. Why wouldn't it have been included on my last statement? I just figured it out. They know that if you think you paid off your entire last bill, if they add the interest a month later, you may not look at your bill and pay it. Because you think you have paid off the entire statement and you have a zero balance. Then they can add a $30 late fee and jack up your interest rates again. Scum.

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K.St. Augustine, FL

Reviewed Feb. 26, 2009

PLEASE BE SURE TO GO TO THE END OF THIS COMPLAINT TO OBTAIN THE FEDERAL AGENCY TO CONTACT ABOUT THIS MATTER.

I, as well as many, many of the complaints I have read here, have had Chase VISA and Chase MasterCard take my monthly payments from 2.0% of the outstanding balance to 5.0% (my account is in excellant standing with with no missed payments, no late payments,and monthly payments always in access of the monthly min. required payment). My experience with these people have been the same as your's, Payoff the balance or accept 7.99% interest with no guarantee that the rate will remain the same for the balance of the loan payment period nor would there be a guarantee they wouldn't increase my rate monthly payment amount anytime they felt like it. In short this is nothing less than a blackmail tactic to force us to break their life-of-the-loan contract with us. These scurrilous, street-level loan-sharking, blackmail tactics cannot be tolerated. But there is a glimmer of hope if we inunidate the following Federal Agency (which is in charge of governing financial institution's activities)with complaints. As with any Federal Agency, the more omplaints they receive the quicker they take action. Customer Assistance Group OFFICE of the COMPTROLLER of the CURRENCY 1301 McKinney Street Suite 3450 Houston TX 77010 Should you have any reservation about sending your complaint to this agency please go on the internet and review what they are responsible for. I used them once a few years ago against a morgage lender (a bank)and the problem was resolved rather quickly in my favor by a very apologetic bank. LET'S BAND TOGEATHER AND HAVE THE GOVERNMENT FORCE THIS UNSCRUPULOUS COMPANY (CHASE) TO CEASE THEIR OUTRAGEOUS ACTIVITES.

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KevinAlexandria, VA

Reviewed Feb. 26, 2009

I had card with Chase for over 3 years. I was in college and after graduation had a hard time finding a job. I called Chase to request that they work with me and help me reduce my APR. Chase blew me off and told me that there was nothing they would do to help me. I continued to make their minimum payments to keep from having my credit report tarnished. I have never asked Chase to remove any late fees (even if they were charged for being a day late).

December 30, 2008. I called Chase and paid the outstanding balance on my card. I spoke on the phone with the representitive, and paid the balance off in real-time. I requested that the card be closed and asked what additional actions were required of me. The rep informed me that I had a 0 balance and that no further action was required. While I had the rep on the phone I attempted to login to the chase web site to see if the account was truly closed. When I did that I got an error that my username/password no longer was valid. After being unable to access their system I figured that the account was frozen and I was done with the company. Now, I got an email last night from chase stating that I had a monthly statement that just posted. I attempted to login and to my surprise my account was working. After looking at the statement - I was charged for a late fee on a 0 balance by chase. I asked them to explain why I owed additional funds on the card.

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MaryKansas City, MO

Reviewed Feb. 25, 2009

I received transfer balance offers of 3.99% and 4.99% for the life of the balance and transferred money from other cards to these accounts. Last month, my minimum payment more than doubled and this month an additional $10 monthly service fee has been added. When I called today, the representative stated that they sent out agreement changes in November and that I could get rid of the service fee and 5% minimum (up from 2%) if I simply agreed to have my interest rate upped to 7.99%. The representative agreed that, I know it's not fair, but was apparently helpless in being able to change the process. She had no assurance that another service fee will not be added in the coming months. I have paid my credit cards in a timely manner and have not exceeded my limits. I have kept my end of the deal and am furious that they are simply rewriting their end of the agreement. Short of ruining my credit rating by refusing to pay, what can I do to remedy this??

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DenisePoughkeepsie, NY

Reviewed Feb. 25, 2009

I have several credit cards with Chase Bank, one of which is an old Providian Bank Card that offered a fixed 5.99% APR. This card was paid off a few years ago, but I kept it due to the low rate. Chase ultimately winded up owning this account.

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RonaldCastaic, CA

Reviewed Feb. 25, 2009

I had found out that my son (who is on parolle and is a violent criminal)had opened up a credit card in my name i had paid it off and the account was closed on dec 12 at my request. i explained that my son was never ever under any circumstances to be an authorized user and the account was to never again be reopened. I don't want to involve the police i just want the account to be closed permanently. soon after they open the account at his request and he charges over 6000.00. I have called several times and told them the situation and sent things in writing and they ignore me. My wife has called a few times but they wont listen to her. I don't feel that i should be responsible beause i had stated and written to them that i absolutly under no circumstances want a credit card and now they are putting me in a dangerous situation by invoving the police but i am 66 yrs old and cannot afford this bill and don't feel that i shold be responsible since i did ask for the account to be closed. thank you.

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RoniGreenfield, WI

Reviewed Feb. 24, 2009

I was a customer of Washington Mutual. JP Morgan Chase took them over. I had a some what unreasonable interest rate of 20% when I was with Washington Mutual. I have never been late on a payment, I have always paid on time, and when JP Morgan Chase took the account over they raised it to 31.99%.

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PatrickChagrin Falls, OH

Reviewed Feb. 24, 2009

I refunded a ticket at American Airline on 10/11/08 for a total of $65.75. This was to be credited to my Chase crdit card which had already been replaced by another Chase credit card. The age assured me that the credit would be processed to my replacement card. Almost 5 months later, and after approximately 20 hours explaining the situation many times to many customer4 service reps including a half dozen supervisors the issue is still not resolved.I have documentation from American showing the credit was processed, but Chase has told me it was not processed by American, I was told it was sent back to AA because Chase had purged the account, I was told that I had to contact AA to get the refund from them since Chase sent it back. I was even connected to a woman from AA by Chase, chase transferred the call and the rep from AA was Baggage service. This has been a complete run around from Chase and all I ever get is the standard respoonse I am really sorry, and I understand. Even with the supervisors it is the same thing, I will personally investigate this, I will have my Manager work on it and we will get back with you. Of course no one ever gets back. It is only $65.75 but it is the principle, and if I owed them that amount they would have already taken me to collections. PLEASE HELP!

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BrandonCorona, CA

Reviewed Feb. 23, 2009

I had a Chase credit card with a Fixed APR of 7.99% and this was NOT a promotional card and when my wifes income was cut and i was laid off we got a little overwhelmed with our bills yet we managed to never make a single late payment but we did go over our limit two months in a row and they felt that regardless of our many years of perfect history we deserved a interest hike to 29.99% as a punishment, i think this was a harsh and ridiculous response to this situation... talk about kicking a guy while he's down.

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JasonSpring Hill, FL

Reviewed Feb. 23, 2009

Basically I've experienced the same problems (it appears) everyone else has had as my WAMU credit card moves over to Chase.

I just checked my February statement to find that my new rate of interest is 27.99%.... which I think is just completely AWESOME!!!! I guess my prior rate of 12.99% and an avg payment of $1500 a month just wasn't enough to fill the pockets of the spineless brainiacs that decided to make this well timed business decision. This appears to be a game of debt, not money management... and in it, everyone loses... except those that run the banks and credit. If you have not noticed, banks have the biggest spread EVER. Savings rates are in the toilet and loan rates have gone relatively unchanged. EVERYTHING favors the banks and them getting their act in gear, they'd rather get more out of the deal instead.

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JenniferBensalem, PA

Reviewed Feb. 23, 2009

Raised my interest rate from 0% to 11% now 29% - charged me close to 1,000 in finance fees this month alone. Creditor had my updated email address on file (I have proof email) and claimed it was wrong. I am terrified and can't afford minimum payment of $602.00.

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DianeOdenton, MD

Reviewed Feb. 23, 2009

I also had a Chase Bank credit card that was in perfect standing that got slammed with a $10 monthly fee and increased monthly payments. Fortunately, I was able to close the account and transfer the balance elsewhere. The card I transferred it to has a higher APR than the fixed balance transfer rate I was paying at Chase, but I was not going to let Chase get one more cent out of me after that hideous move. Besides, with $10 a month accruing, that low fixed rate they promised effectively was gone. I will never deal with that bank again. What they are doing to people is a crime -- or it should be. People entered into contracts with Chase and agreed to terms that Chase offered! I remember receiving mailings weekly enticing me to transfer a balance at a low fixed rate. It appears those agreements were worthless since they now say they can do whatever they want. What total sleazebags. I will celebrate the crashing and burning of the careers of the executives that made the decision to do this to people.

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ChadConroe, TX

Reviewed Feb. 23, 2009

Have 3 seperate interest rates on credit card bill, 3.99, 0 and 27.99%, for three seperate balances. I was told my payments will go toward the lowest interest rate balances before they will be applied to the higher interest rate balances. Therefore they collect lots more interest.

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JoyceMarion, OH

Reviewed Feb. 23, 2009

I have a son who is bi-poler and under treatment. I found a expired credit card from Chase and called them last week to be sure that it was inactive. I found out that he had charged 1,410.15 to this account. The first person I spoke with said their letters had been returned. This was due to an error on their part as they had used the wrong zip code. After speaking to more people than I can remember it was agreed that I would pay this off by hae them deduct 35.00 a month for the next five years at 15.99% interest. then today I ge a bill from them saying I owe 70.00 past due! I am trying to pay all the bills my son charged to my accounts without my permission, it amounts to serveal thousand dollars. There is simply no reasoning with anyone at Chase.

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BridgetteChicago, IL

Reviewed Feb. 23, 2009

I was in Chase Bank on Thursday February 5, 2009. I purchased 5 25.00 gift cards for individual teams in my office. The cards were just used on February 23, and the amount on the cards were for 20.00 not 25.00. I paid a 3.50 fee per card and I paid 25.00 for each card, so I feel that I am owed 25.00 back because the cards were not loaded right and I was overcharged. I really hope that someone responds to this because I do have my receipt. I would also appreciate prompt attention. I don't remember the tellers name but I know Her by face.

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DanitraFremont, CA

Reviewed Feb. 23, 2009

I had a circuit city card which I tore up after they went out of business. Shortly thereafter I twice filled out a form for autopay which was sent back to me while meanwhile my payment had gone late and this is now affecting my credit negatively I hate these people they are fraudulant and something must be done to stop this I don't even know who to call now or what to do.

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ChrisRunnemede, NJ

Reviewed Feb. 23, 2009

I called Chase to see why they lowered our credit card interest. I asked as a good paying customer to have my rate lowered because I'm tired of these credit card companies raising good paying customers rates to recoup their loses from bad deals that did not involve me. They treated me like trash on the phone, would not allow me to speak to a manager and pretty much said I was done talking to them. I would like to seek legal action but I am not sure how to go about it. Please help!!!!

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MailkCentereach, NY

Reviewed Feb. 23, 2009

I applied account with chase last month they ask for my residency proofs I send my phone bill ,paper from my bank and a copy of my ID.So they approved me a credit card for $3500 limit and $700 of them are aviable for cash out form ATM . Now a am trying to pay my bill no information are aviable.I make an account online, I email them and I also call there customer service.I call them they says this account is closed go and destroy your card ,but when I uses that card It was working . then I call them .they ask me so many questions and then I think they hang up on me then I call them again they says call us In the afternoon . they are not replying me any thing . By the way my account number is 4266841203731128. I also had chase card in 2003 for credit line of $10000 and I close that account because of there bad customer service. Now if there tell me how much I owe them I'll write check and then close my account.

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StevenCatasauqua, PA

Reviewed Feb. 23, 2009

2-21-2009 Received from Chase a small paper in the mail this past week. Important Change-Please Read. In Terms Notice Enclosed. When opened to read it, we could not believe that they where changing the interest rate on all low precentage rates that where to be the life of the loan. My husband and I over the last year or two changed to Chase paying off larger interest rate bills using there 2.99%,3.99% and 4.99% with a fixed rate of life of the loan was paid off. Given us a chance to purchase a item or pay off larger intertest rate cards. This is unbelievable that they can do this. They give you the option to OPT-OUT and finish paying off the loan, put you can not use they Chase Card anymore. Which is fine by use. But they also add that weather you opt out or not they can still send you other notices in the future regarding changes to your account terms. We have to March 20 for a phone call or letter. We will opt out. They have miss represented themselves by given people a chance to pay off high dept and them they do this. They are theives

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RoyEros, LA

Reviewed Feb. 22, 2009

I have 2 Chase credit cards with promotional rates fixed (one at 3.99% & 4.99% and the other all at 4.99% for the life of the loan). Last month there was a service charge of $10 on 1 card and the minimum payment was increased from 2% to %5 which was from about $270 to about $700. I called and they said I would have to change rates to 7.99% to reduce the minimum payment back to 2%. They indicated that I had been sent notice of the change on Nov. 6, 2008 which I did not see or read because they send so much crap. I would like to know what I can do about this, if anything. If they change the other minimum to 5%, I won't be able to pay them.

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ShirliCountryside, IL

Reviewed Feb. 22, 2009

I understand that class action suits have already been filed and I just want to add my complaint to make sure that Chase Bank is not allowed to get away with their deceptive practices. I have a Chase Bank credit card and accepted a check with a promotional interest rate of 4.99% for the life of the loan, to pay off a car loan. I have been making regular payments of $300.00 per month or more in order to pay off this loan. I have never been late. I do not see how it could possibly be legal to arbitrarily tack an additional $10 finance charge onto my account because they don't know how to manage their funds and to raise my minimum payment from 2 to 5%. This wasn't a problem for me because I was already making substantial monthly payments in an effort to pay off my balance as quickly as possible but this would obviously have a horrendously detrimental effect on customers who had budget constraints. How can they penalize me for being responsible? Obviously they don't know the meaning of the word. What is to stop them from charging us $50 or $100 more a month in, as they describe it, service charge-finance charges,or raising the minimum payment to 10% in an effort to bully their customers into accepting higher interest rates because they can no longer afford to pay the minimum? Smells like grand theft to me. Excuse me,I'm running out of money so I'm going to take yours. That's armed robbery. They are taking $120 of my money for no apparent reason and there is nothing I can do about it? The lady from customer service mumbled something about the current market situation. Yeah, my retirement is tanking also, but that doesn't give me the right to steal from other people. Someone has to stop the banks from making up the rules as they go. I have no interest in paying for Chase's stupidity. They miscalculated how long it was going to take their customers to pay off these promotional loans? Tough. You offered me 4.99% for the life of the loan. There was no fine print that said, but at some point if we get tired of waiting for you to pay it off we're going to start adding fees and raising minimums. SOMEONE HAS TO STOP CHASE!! Please help us. The banks are completely out of control. Don't let Chase get away with this.

Thank you.

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JohnScottsdale, AZ

Reviewed Feb. 22, 2009

Purchased a exercise machine for $900 with the Chase Amazon card with 2 yrs. No interest, after no problems for 6 months (no interest fees) I used the card for a $20 purchase then all of a sudden I am being charged a $9 a month interest fee!

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SandraPeoria, AZ

Reviewed Feb. 22, 2009

For a couple of years now, I have had a Chase credit card with a 3.9 % interest rate for the life of the loan.I wasn't using the card but was just paying it off with payments way above the minimum due. In Nov., I made a balance transfer to my Chase credit card for a down payment on a car. It was again for 3.9% for the life of the loan. Because of the new transfer, I knew that my minimum payment would increase but I was already making higher payments so knew that I could handle it. Well, in Jan., I noticed on my statement that my minimum payment tripled and I was charged a $10 service fee as well. I thought there must be a mistake so I called Chase and was told that they had increased minimum payments from 2% to 5% and were now charging a service fee of $10 a month. I said that I hadn't received any notification of this change and was told that letters were just sent out. I still have not received one .I was told that if I can't handle the new payment, I can keep the old payment but my interest rate would go from 3.9% to 7.9% or I could defer payment up to 2 years if I qualified. I would have to decide right then because it would not be offered again. At that point, I did nothing more and have paid the increased payment for the last 2 months.

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CapriceLaytonville, CA

Reviewed Feb. 22, 2009

For the past 3 years my minimum payment on a FIXED loan was 200.00. The APR was 3.99 and like clockwork I paid 400.00 a month which was double. As a busy human I neglected to notice that for Jan 09 payment they raised my fixed rate and more than doubled my minimum payment to 484.00. Also raise the APR to 5.23

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GlennElk Grove, CA

Reviewed Feb. 21, 2009

I've recently lose my job and got lay-off last Feb.18,2009 due to bad economy. Now I am stuck without any income and don't have a job. I've been current and paying all my bills on time like any responsible consumers do. I've called all my credit card companies and trying to see if they can lower down my monthly and interests on my accounts. I've called CHASE yesterday and today informing them of my situation and explaining to them my current situation. I was never late on any of my bills and always and have been paying them on time. They've used this RATEJACKING on me and I've asked them if they can at least lower down the rates. Now and ever since i've been paying 27.99% to 28.99% in interest every month. Now I am out of a job and i do still want to pay them.After calling them they still don't want to lower down my rates and now i am struggling to find out how to pay them using my unemployment benefits. I think our government should do something about these banks and STOP ripping off consumers like me. They are not helping our economy and making it worse than ever. I hope our government would stop helping all these banks and put them under government control. The government should oversee all these banks and how they are ripping people like me.

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MikelDallas, TX

Reviewed Feb. 21, 2009

Chase sent me notice that they now own mine and my wife's 2 Washington Mutual credit accounts. We normally paid our balances in full (on those occasions we didn't we paid more than the minimum amount due) and always before the due date. Now this unscrupulous financial institution has increased our interest rate on both accounts to 22% or more.

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AnnaConcord, CA

Reviewed Feb. 21, 2009

My Chase APR was more than doubled in January. I have never been late, never caused a problem of any kind. $25 billion from the government, and they double the APR of someone who is really in trouble. When I complained and pleaded my case. they sent a nice polite response saying my business is important to them, and they've attached a copy of the terms that say they've doubled my APR. That's it.

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KarenRochester, NY

Reviewed Feb. 21, 2009

On December 10th my 70 year old mother had to go in for knee surgery. She is the type of woman who always has paid her bills early and always has paid more than the minimum amount required. She has excellent credit. On December 9th she went into Chase bank in Rochester NY to pay her credit card bill early (before she had received her statement for her January). She told the teller that she wanted to pay her credit card bill early because she was having surgery and knew she would be out of it for the month of January. She asked the teller if it would be okay to pay her January bill early. The teller at Chase bank told her it would be fine, so my mother gave her one of her old statement with her credit card bank account number so the teller could put her payment in for January so that she did not have to worry about it while she was recovering from her surgery.

At the end of January she received her billing statement with a very high minimum payment due saying that she was past due on her January payment. My mother called Chase bank customer service immediately and explained to the Customer service rep that she made her January payment on December 9th because she had knee surgery on December 10th and she knew she would be out of it so she went to the bank and paid early. The woman Customer Service rep at Chase bank said "Well you didn't call use to tell us you were doing this", my mother explained that she went directly to Chase bank and spoke with the teller and she told her she could pay for her January payment early and that it was fine. The customer service representative said "You are supposed to call us,you can't just go to the bank and pay early without calling us to let us know". I can't imagine why my 70 year old mother would do something so CRAZY as to go to the bank the credit card is issued from, ask an employee who works for the company that the credit card is issued from if it's okay to pay early and actually believe the employee who works for that bank is giving her the correct information when telling her that it is fine. Are you following me so far? She went to the bank to pay her January 2009 payment early (In December of 2008), was told that was fine by a Chase bank employee at the bank and she made the payment thinking she had paid her bill early for January. After going around in circles on the phone with the Customer Service representative, she was kind enough to understand what had happend and told my mother in the future she will need to call the credit card company to let them know if she plans on paying early, my mother agreed that she would and told her she didn't know she had to do that, seeing as the CHASE employee at the bank told her something different. She told my mother she could just send in the minimum payment for her February payment and to ignore the extra amount for it being considered a late payment. My mother said I would like to pay extra as I do every month. The Customer Service rep said that's fine, but not necessary. The Customer Service rep said she would keep the fixed interest rate where is was when she signed up for the card. She even sent my mother a letter stating that she took care of the issue and that is was fully resolved. My mother thought that was the end of this ordeal. Today 2/21/09 the new statement came for the March payment. To my mothers surprise Chase bank wanted several hundred dollars more than the minimum payment, plus she noticed the interested rate when up a substantial amount. My mother called Chase bank to speak to a Customer Service Representative; she was on the phone for over an hour being transferred from one rep to another explaining over and over again what had happend. Finally she was transferred to some man who claimed to be the HEAD SUPERVISOR who explained to her that because her payment wasn't made between such and such date in January (but made early- in December) it was considered not paid. He told her that her early payment counted towards the principle, but not towards the payment because... (even though it was paid early & even though the teller at the bank told her it was okay to pay early at the bank and that she credited to her January payment) Your gonna loves this... it wasn't paid between such and such a date in January, so it doesn't count! Let me just explain this... because she paid early and not on the due date it was considered late and she is now being penalized because she went to the bank and paid early and because Chase employees are not educated enough to know that the information they give out at the bank is incorrect. Lets put aside the fact that she has excellent credit, has never made a late payment and always pays more than the minimum amount. Lets put aside that the teller at the bank told her it was okay to pay at the Chase bank and that it was okay to pay early and... the customer service rep she spoke to on the phone the previous time she called sent a letter and told her she fixed the situation and it was all taken care of, this man said all of that is not true. The man who she spoke to tonight after being on hold told her that according to the "fine print" on the contract she signed when signing up for the card it states that the bank has the right to charge her a higher interest rate and increase her minimum payment because she did not pay the extra fee for the late fee the previous month and she didn't pay between such and such date in January. Wait a minute... I thought the Female Customer Service rep from the previous time she called Chase told her to disregard the bill and that she didn't have to pay the extra amount. I heard my mother tell the rep "I would like to pay extra, because I always do" and the rep told her that was fine and that she would adjust the account and she even sent her a letter. Now if you're really confused about this situation, how do you think my 70 year old mother is feeling? I am furious! I watched her face turn red as her blood pressure increased as she spent an hour on the phone being passed on from one rep to the next because no one at Chase bank seems to know what the hell is going on. Except for the man who thinks he is a GOD who calls himself the "HEAD SUPERVISOR". According to him it doesn't matter what anyone at CHASE bank told her... "It's in the fine print". I got on the phone with the BIG supervisor who was as cold and uncaring as they come! He didn't care about what anyone at the bank had told my mother, he refused to give me the name or phone number of the previous woman rep who said she took care of this situation and kept repeating how it was in the fine print if you miss a payment (which she did not do, she paid it early), your interest rate will increase and he cannot change it back to what it was. I said to him "you've got to be kidding me, you're telling me that my mother is being penalized because she made an early payment at one of your banks!" He said that's correct, it's in the fine print. I asked him to transfer me to someone above him, he said he was the head supervisor and there was no one else above him (We'll see about that). I told him I would report them to the Attorney Generals Office, he said it's in the fine print. I told him that he is one of the most insensitive human beings I had ever spoken to; he didn't care he was cocky and thought he was a God with all this power. He didn't try to help out a customer with an outstanding record with Chase bank, a person who tried to do the right thing and pay her bill early BEFORE IT'S DUE DATE because she was having surgery. This guy is a real winner! I will take this as far as I have to and tell the media and anyone who cares to listen that CHASE BANK HAS THE WORST CUSTOMER SERVICE AND DOES NOT CARE ABOUT THEIR CUSTOMERS - EVEN THE ONES WHO PAY THEIR BILLS... EARLY.

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BrianHomosassa, FL

Reviewed Feb. 20, 2009

I had a 4.64% interest rate with my Chase credit card with no late payments ever on a balance of approx. 22K. They sent me a small paper in the mail that could of easily been lost with the other junk mail stating that my interest rate will be raised to 9.75% on new purchases and the current balance if I didn't act within a few short weeks. After spending nearly an hour on the phone to India I was instructed that the only way to keep the interest rate that is spelled out in my contract is to cancel my account which I had to do. otherwise the interest rate on the 22K would double my current rate. So, I no longer will be able to use my card BUT my interest may stay the same based on the prime rate plus approx. 1.4%. I now don't have anything good to say about J.P. Morgan Chase and their business practices.

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DontaeWillowbrook, IL

Reviewed Feb. 20, 2009

I went to a citgo gas station on 2/3/2009 to make a gas purchase of 13.06 with my chase debit card, this was at 10am in the morning. I checked my account over the next two day the transaction had not posted or was not in a pending transaction. On 2/5/2009 at 10:15PM a thursday I took out all but $6 from my account and when i checked the next day the gas transaction somehow posted on 2/5/2009 after my withdrawl, but before my direct deposit hit at midnight. Chase says the merchant held the payment until thursday which was a line cause even on my statement it says the purchased happend on 2/3/2009

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BrianFenton, MI

Reviewed Feb. 19, 2009

I have a debt-consolidation credit card with an interest rate of 2.99% for the life of the balance (currently $14K). Chase informed my 2 wks ago that they were raising my monthly payment from 2% of the balance to 5% and they were adding a $10/mo "service fee" to my "no annual fee" credit card. This raised my monthy payment by $440/mo. I have never been late on a payment. The only option I was given when I complained was that if I were to let them raise my interest rate to 7.99%, my monthly payment would be lowered. This is extortion!

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SandraCulver City, CA

Reviewed Feb. 19, 2009

I had a promotional finance of 0% for a plasma purchased at Circuit City, the expiration date was 1/13/09, my statement came due 2/17/09 with a minimum payment of $0, since I didn't see the expiration on the top portion, I didn't pay anything. I then called to get my balance, and it had increased by $459, because I didn't meet the expiration date to pay off balance. Had Chase put on the payment due the full amount or even a minimum amount. I would have paid it then and saved myself $459. It trickery to get folks sucked into these promotional finance charges, I will NEVER EVER own a chase card again!

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HarryRidgeway, OH

Reviewed Feb. 19, 2009

As mentioned before. On my Jan 09 statment noticed 10.00 transaction fee and that the min payment had been raised from 187.00 to 410.00.

Called Chase and was told that a letter was sent explaining the new terms and that they would return my acct to previous state except the apr would be 7.99%. This was a 5.99% until paid off transfer check. I had never missed a payment and always made 300-400 Payments. I made arrangements to pay it off but payment did'nt post till day after due date. So now my balance is 39.00 late fee,10.00 transaction fee and 44.22 in interest. I don't think it will ever end. I don't want to pay it but what choice do I have. Small Claims?

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PattiCulpeper, VA

Reviewed Feb. 19, 2009

My new bill arrived with me apr doubled, from 15.24 to 29.99. When I called them, Martin informed me it was because my last payment was 2 days late.

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LisaSpokane, WA

Reviewed Feb. 19, 2009

I filed a previous formal complaint on this website regarding Chase and no notification to cardholders regarding not being able to make payments at Circuit City stores. I emailed their customer service my following complaint: I'd like to file a formal complaint regarding paying my monthly chase credit card. Prior to paying circuit city filing bankruptcy, I used to forms of payment for my monthly bill: either in person at Circuit City or I would mail my payment in. I found out yesterday that I can no longer make my payment at Circuit City, without any notice from Chase and my due date on my bill is tomorrow, 2/19. I never pay my bill through electronic forms online or through my checking account. That is my choice and I have been told by representatives through your company over the phone that this is the only option available at this time. I want to know why I can't get an extension on my due date when Chase did not provide me any notice at all that I could no longer make my payment at Circuit City? Isn't customer service important to Chase? Based on my experiences with calling the 800 number on the back of my card, it was made clear to me that there are no other options if I want to get my payment in on time before the due date, I have to use the only service you are offering, which is to provide my checking information. I was also told that there will be a fee if I want to do it over the phone with a representative or if I do it after 4pm on the due date. I asked for an extension on my due date so I could mail my payment in still, my preferred mehtod of payment and was told there would be no extension on my due date and there would be late fee of 35$ if my payment does not get there before the due date. What kind of crappy service is this? Chase is awful and even though I am only one person, I swear I will never go through any credit line that is under the Chase logo. In my short experience with Chase, I seriously regret this experience with your company and affiliates and will do my part to pass on the word to others to avoid Chase at all costs. You have horrible service and it's pretty clear based on the phone conversation with 'Glenda' that there will be no remedies in your horrible service because you already had a meeting about this, per Glenda's words.

I'd like to file a formal complaint and I want this email answered and addressed and I want to know what the next step is in filing my formal complaint. This is completely unacceptable and wrong to try and make the consumer pay a late charge or to pay other fees because Chase failed to provide any notice that I would no longer be able to make my payment at Circuit City. This is your problem, not mine. The least you could do is offer a one time extension on my due date so I could at least mail my payment in. Lisa Kellerman Their customer service representative emailed this following reply: "Dear LISA A KELLERMAN: Thank you for contacting us regarding your Circuit City(R) Credit Card account issued by Chase Bank USA, N.A. Chase Bank USA, N.A.(Chase) provides the following payment options for your convenience: Payment by Phone: A payment may be drafted from your checking account by contacting our Card Services Department at 1-800-477-6761 Monday - Friday: 10am - 9pm (ET) and Saturday 9am - 5pm (ET). Phone payments submitted by 4pm (ET) will post to your account that day. A fee may be charged for this service. Payment by Mail: Payments may be mailed to the address provided on the upper portion of your billing statement, in the envelope provided with your billing statement. If the upper portion of your billing statement is not available, where you should mail your payment will depend on where you live. If you live in: Alaska, Arkansas, Arizona, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, New Mexico, Nebraska, Nevada, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming, please mail your payment to the address listed below: For a Circuit City Rewards card: Chase Card Service P.O. Box 94011 Palatine, IL 60094-4011 For a Circuit City Rewards Visa: Chase Card Service P.O. Box 94010 Palatine, IL 60094-4010 If you live in: Alabama, American Samoa, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Military, N. Mariana Islands, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Vermont, Virgin Islands, Virginia, West Virginia, Wisconsin, please mail your payment to the address listed below: For a Circuit City Rewards card: Chase Card Service P.O. Box 15292 Wilmington, DE 19886-5292 For a Circuit City Rewards Visa: Chase Card Service P.O. Box 15291 Wilmington, DE 19886-5291 ** Please include your account number on your check or money order. If mailing payments, please allow for appropriate mail time. It is recommended, but not required, to allow approximately 7-10 days prior to the due date listed on the statement. Customer Service is our number one priority. If we can be of further assistance, please contact our Card Services Department at 1-800-477-6761, or visit our web site at www.chase.com. Card Services hours of operation are Monday through Friday, 9:30 a.m. to 9:00 p.m., Eastern Time and Saturdays 10:00 a.m. to 6:00 p.m., Eastern Time. Thank you, Shannon Ahrstrom Email Customer Service Representative 1-800-477-6761 Account is owned by Chase Bank USA, N.A. and may be serviced by its affiliates."

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AdamCrowley, TX

Reviewed Feb. 19, 2009

I transfered my debts from all my cards to Chase at a fixed rate of %3.99 for the life of the loan.

I have excellent credit and have never been late with our payments. Well they conveniently made my payment late by not processing my payment that was due in Sept. 19, 2008 and processed it on Sept. 20, 2008 and therefore makingme lose my %3.99 for the life of the loan.

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MikeTunkhannock, PA

Reviewed Feb. 19, 2009

Chase did the same to me raised min. payment and charged $10 a month. I called and the person basicly said that they can do what they want. That they are helping me pay it off quicker. If I didn't like the terms I could pay it off or they would change the terms

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LisaSpokane, WA

Reviewed Feb. 19, 2009

Prior to Circuit City stores going out of business, I would make my monthly payment on my Circuit City balance at the Circuit City store. For my February 2009 payment, I went to Circuit City to make my payment 3 days before the due date and found out from Circuit City that they are no longer accepting credit card payments there. I called the 800 number on the back of my chase circuit city card and found out this is true. I spoke with a lady named 'Glenda' who told me that the only option available is to go to Chase.com and use the automatic check withdrawal feature there. When I expressed my concern about this form of payment and shared that I always pay my bills on time through mailing in a check, I was told I could certainly mail in my check also but there would be a late charge if it was not received before the due date. I told 'Glenda' that there would be no way my check would be received before the due date because that would mean it would need to arrive there within 3 days and that was impossible unless I wanted to pay extra fees to get it mailed faster. She told me that she explained the only option to me and it was my choice if I didn't want to make my payment using that option. I told 'Glenda' that this was not fair to me as the consumer that Chase did not give me any notice at all and now I am supposed to either pay a late fee if I mail in my check as a form of payment or use their automatic withdrawal system on their website to transfer the payment from my checking account to them by the due date. I asked to speak to a manager or supervisor and was told there wasn't anyone available but that I could call back in the morning. I asked for another phone number to file a complaint. 'Glenda' said she could not find one but she said she could give me mailing address. I asked for 'Glenda's' last name and she said Glenda is all you need. I'm making a note on your account regarding this conversation and that you refused to use the automatic check paying system. After this phone conversation, I went to Chase.com and looked for a link to contact them to find out about filing a formal complaint about no notification regarding paying my bill at Circuit City and having to eat up the costs of late fees if I don't use the only method supplied on their website to get my payment to them by the due date. I found the link and typed an email similar to these words here inquiring about how to file a formal complaint. All I want is to make my payment with a check by mail without any late fees or changes in my credit card agreement or grace period. As the consumer, I did nothing wrong and take very good of my credit and always pay in time and pay off balances. I can't help but feel that because of the way things are going with the economay and businesses are going bankrupt, Chase is doing all it can to get their money and extra money with fees and late fees. After reading other's experiences here about Chase and their credit cards, I feel even more reluctant to give Chase access to my checking account. I'm certainly not comfortable with this and will have to pay a late fee as a result and also may lose all of my deferred interest if this payment winds up late. Chase is terrible and I truley hope they go out of business. They deserve it as far as I'm concerned because they clearly do not care about consumers who do care about maintaining good credit.

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AndreaSelma, NC

Reviewed Feb. 18, 2009

Having been a victim of the same scam as everyone else here, I have a suggestion. Perhaps if everyone files a complaint with the Better Busines Bureau of Delaware (or whatever state you mail your payment to) we might get some response. The BBB is obligated to contact the company. It may not accomplish anything but at least our outrage is on record with the BBB for three years. The address is:

BBB of Delaware 60 Reads Way New Castle, DE 19720 (302)230-0108 You can file a complaint online at Email: info@delaware.bbb.org Web: www.delaware.bbb.org

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RobertGrosse Pointe Park, MI

Reviewed Feb. 18, 2009

I used my Chase credit card for my aol account only so my charge was around $25.00 per month. I called and cancelled aol and the Chase card on November 9, 2007. I even wrote a letter to chase at the above address confirming the cancellation saying I would accept charges until November 30, 2007. Even with the letter they continued to charge me for December and January.

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GeneV Ienna, OH

Reviewed Feb. 18, 2009

I have had a BP credit card since the 70s and Chase now handles the credit card for them and they are raising the apr 5% and they told me the only thing I can do is close it out.I have never defaulted on this and I am starting to think we are paying for the government bailouts this way and I am sure chase is just the start.

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RafaelCanoga Park, CA

Reviewed Feb. 18, 2009

Interest rates being increased from 9.9% to 17.24% without any justification except for a notification that was sent to us, and received in the mail on 2/17/09. This change was effective on January 15,2009. in response to market conditions and to maintain profitability your account. Our credit record is very good, and we think that is misleading advertisement when they send us information stating Fixed Rate. Since we had some variable accounts, we changed them to Chase take advantage of a fixed rate.

We also experience the same problem with Capital One and Citi Bank cretit cards. Is there anything that you can do???? Thank you, Rafael Gouzy Maria L. Tamayo-Gouzy

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TerryIndependence, KS

Reviewed Feb. 18, 2009

Chase Bank has raised my minimum credit card from $400 to $952 after taking all the billions to bail them out. Now they squeeze me with higher minimums and interest rates without me doing anything wrong. This is probably going to put me into bankruptcy court since they have purchased another credit card company that I have a balance with. I want to join the class action suite against Chase. !!!!! It will be to late to save me or my credit.

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DebraSacramento, CA

Reviewed Feb. 18, 2009

I have been a customer of this bank for 15 years and my apr was prime. I have no lates on this or any accounts. I just got a notice that they are raising my rate from prime to prime plus 4.99%. If I don't go along w/ it I must close my account.

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JasonToledo, OH

Reviewed Feb. 17, 2009

The people who run the Chase credit card services should be stoned to death. Corporations who run their business's like the greedy heartless people at Chase are the reason why America is turning into GARBAGE. I feel sorry for those of you who care about your credit so much and cannot escape from the clutches of this Greedy, unthankful, Garbage company. Someone needs to step up to the plate and help get rid of this company and not give them millions of my taxpaying dollars. What a complete DISGRACE. I have lost all faith in America.

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MarcusRichmond, KY

Reviewed Feb. 17, 2009

Like others, have been hit by a finance charge of 10.00 per month on an fixed rate offer without ever breaking any of stated terms of what causes rate change. APY went from 4.99 to 6.9% and payment from 2% of balance to 5% of balance. Call representatives kept reciting the mantra that this was a service charge*finance charge* and not a change in rate. My question, why is the effective apy on the statement reflecting a monthly finance charge of 10/month. It seems to me that Chase is chasing away its better customers and the customers that remain will be the riskier customers. Guess they'll be asking for a credit card bailout soon? I am out of Chase, paying this account off tonight in full. Adios Chase! Hope you go bankrupt! No more bailouts for Chase or any of the other banks. Write your senators and congressmen.

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JohnBethesda, MD

Reviewed Feb. 17, 2009

I signed up for a Chase Visa credit card on the basis of a promotional offer I received in November 2008, which included 0% APR on all purchases through October 2009. The promotion also included a single hard copy check, which included certain fees if used, but the use of which was described as falling under the 0% APR promotional rate.

I confirmed this in a long conversation with a Chase representative on Jan 5, 2009. I wanted to be absolutely certain that if I paid off another credit card balance using the Chase check, that the pay-off would come within the 0% APR promotion. He assured me that it would, and I used the check accordingly. (The use of the check also incurred a flat fee, but I was advised of that, and was willing to accept it as a trade-off for obtaining the 0% APR on the balance.) Lo and behold, the first bill I received from Chase included interest. I called Chase, and was eventually transferred to a Supervisor who advised me the check I used did NOT come within the scope of the 0% APR promotion. I told him this was contrary to what I had been previously told, and that I never would have used the check under those terms. The Supervisor advised me that he and his Manager would listen to a tape recording of the Jan 5 conversation with the Chase representative, and that Chase would honor the check at the 0% APR if the representative had in fact told me that. He said he and his Manager would listen to the recording that same evening. This conversation was on Tuesday, Feb 10. I was told that the Manager, Jay, would call me back either Friday of that week, or Monday, Feb 16, at the latest. Well, I received no call from Chase as of Monday, and called them on Tuesday, Feb 17. At that time I was advised they had no record or notation reflecting the conversation I had had with the Supervisor the previous week -- but they would, now, be willing to put in a request for the earlier, Jan 5 conversation to be reviewed. This review process would of course take another week or so. The problem with this is that all this time interest was accruing on the balance. The more delay, the more I would have to pay. Chase acted negligently and unprofessionally in (i) failing to follow-up and call me back as promised following the Feb 17 phone call; (ii) failing to include any notes in my record of that conversation; (iii) failing to honor the terms of their promotional offer. (Actually, I suspect that they did listen to the Jan 5 conversation, learned that it was in my favor, and decided to conceal this fact because of the consequences -- good for me, bad for them.) I canceled the card, and paid off the balance so no further interest would accrue. To pay off the balance that day, rather than sending a check (the time to process which would have resulted in substantial additional interest (about $100) to be paid off), cost me an additional $14.95 fee. I believe Chase's actions in this matter were fraudulent and dishonest. I am particularly upset that no record was made of the Feb 17 conversation I had with the Supervisor. It is possible that the original representative I spoke to on Jan 5 was misinformed about the terms of the promotional offer, but for a Supervisor to fail to notate an important conversation in my record, or to follow-up with a callback to me as promised, is inexcusable -- at best negligent, at worst, deliberate fraud on Chase's part.

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JulieRacine, WI

Reviewed Feb. 17, 2009

Recently, I noticed that my increase rate on my credit card more than doubled. I have not had a late fee on any of my credit cards and have paid more than the minimun each month. This occurred on my WaMu card that I have had for several years. My rate was 9.99% and had actually DECREASED to 7.49% with WaMu. As soon as Chase takes over the card, my rate increased by 2.5 times.

I previously had a similar thing happen to me with Chase. They raised the interest rate AND minimum amount due to the point that it made it virtually impossible to keep up with payments. I paid off the credit card and closed the account. I swore that I would NEVER deal with Chase again -- they are totally unethical. Not to mention the extremely rude people that they employ in their customer service department. Here I am stuck dealing with Chase again since they acquired WaMu. What a bummer. The sad thing is that they blamed the rate increase on WaMu. I have nothing but good things to say about my experiences with WaMu and their customer service representatives. It really is unfortunate that Chase had to be one of the survivors in today's economy. Their good fotune is at the expense of people that pay their bills on time and more than the minimum.

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AngelaSmyrna, TN

Reviewed Feb. 16, 2009

They have reported me to the credit bureau for being late and I was never late. They even gave me credit back for the amount they said I was late. It was there fault that they did not send my check through they lost it. Then they found it and cashed it. I kept calling them many times. They even closed my account saying there was fraud on it but there was not ever any fraud. They have done everything to hurt me and promised they would correct the credit bureau but they have not done so.

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MichaelLaingsburg, MI

Reviewed Feb. 16, 2009

We have had this credit card with JP Morgan Chase for about 15 yrs. We signed up I think about 10 yrs or so for a rate of 3.99%. We have that automatically deducted from our checking account each month so that we would not risk losing the low rate if our payment was late. We have great credit. I was looking at my checking account and they took 358.00 for February and normally the payment is 145.00. We were never notiifed of this change and I called JP Morgan Chase Bank and the rep told me that due to the financial crisis that the min amount due each month on the balance would be 5% which was 2% prior or we could accept the agreemt of 7.99 % until 2011 and then the rate would go to 28% and my payment would be 2% of the balance. With this in mind we will start to lose everything as we have 3 credit cards with them. They used to be with other companie until they were bought out by Chase. We can't afford this and this will start to hurt our credit score as we don't have this kind of money to pay each month. I'm not sure what to do. I called them again to see about closing the account as we do not use it and they stated it would be 153.00 a month for 60 months @ 12% but this could effect our credit score by closing the account. Can you please help us. We will eventually be forced into not making payments as we do not have enough income to cover these types of practices the credit card companies are doing. We dont want that and also we dont want to lose our house or file for bankruptcy if it gets to be out of control. PLEASE HELP AS WE DONT KNOW WHAT TO DO AND BANKS WILL NOT LOAN FOR CONSALIDATION LOANS DUE TO THE ECONOMY CRISIS *** WE HAVE EXCELLENT CREDIT NOW**** We don't want to wreck it because of this. The president should have provided a stimilus package for consumers to borrow money to get out of debt at a low interest rate instead of providing the money to banks that dont want to help consumers. Please, Please Help us. Thank You,

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MichaelLaingsburg, MI

Reviewed Feb. 16, 2009

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MarkStanley, NC

Reviewed Feb. 16, 2009

Like many others in this forum, I was blindsided by Chase's increase on their minimum payments. I have two cards with them, fixed low life of the loan rates that have NEVER been past due, as a matter of fact, they are auto-pay accounts. Between the two of them, they bumped my payments $1000 a month. When I called to complain, the customer service rep tried to tell me they were helping me pay off the balances quicker. This is an absolute outrage, especially given the fact they just received a ton of bailout money to help consumers. The $10 service charge just rubs salt in the wound. I wrote my congresswoman and both US Senators.

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JoshNorth Las Vegas, NV

Reviewed Feb. 16, 2009

I accepted a balance transfer offer at 3.99% fixed for life in August '08, but of as January '09 they now want a $10 a month service fee or to switch to a 7.99% rate.

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SamHigh Shoals, NC

Reviewed Feb. 16, 2009

I have a WAMU account with a 9.9% fixed rate. Chase the new owners raised my rates to 21.99%. Chase refused to lower my rates back. I have made no late payments and I have had no problems with my account until Chase came into the picture.

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LawrenceFeasterville, PA

Reviewed Feb. 15, 2009

I had the fixed 3.99 rate for the life of the loan on a $10,000.00 loan.I paid it religiously,never late for about two years now.They did the $10.00 transaction fee charge and the bump up to 5% of the principle.They informed me that I could lower my minimum payment by agreeing to raising my rate to 7.99%.I had no choice but to agree.The same thing that happened to me has happened to many others.I would like to join the class action suit against Chase Bank. Thank you, Lawrence Wnukowski

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MartinMokena, IL

Reviewed Feb. 15, 2009

I have been paying my Chase credit cards on-line for several months. On February 12, 2009, I got a statement in the mail with a $39 late fee and $2.38 interest charged. However, my records indicated that I scheduled an on-line payment for the full amount ($74.99)from my checking January 20, 2009. I conclude that the web page malfunctioned or internet connection was broken or timed-out and I was unaware. I called Chase and got the same line I've read in several other complaints: they refuse to remove a late fee for any reason. My credit is spotless and I never miss a payment, always pay in full, etc. -- doesn't matter.

The way to think about it is this. Every time you use on-line billpay, there's a chance that something will go wrong. (If you mail it in, your check can get lost in the mail for that matter.) With Chase, the penalties are huge and you have no recourse when something goes wrong. I consider holding a Chase card a liability because I can't tell when they are going to do this, or how often. They seem to be thinking very short-term in grabbing for a few bucks and worrying about losing business later. People with good credit can go elsewhere, but they will keep those poor people who can't pay their balance off in full or obtain other cards.

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PatrickClifton, NJ

Reviewed Feb. 15, 2009

Two months ago, my citi, wamu, chase, ge money, and other creditors were all being paid on time. My credit usage, per myu credit reports, was about 50% of my available credit... my highest interest rate was 7%, and my FICO score was 780.

Then they all cut my available credit in half, giving the impression that I had maxed out my cards. This, in turn, led to them increasing the interest rates and doubling the minimum payments due.

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LawrenceBeaverton, OR

Reviewed Feb. 14, 2009

Balance Transfer was offer to my by chase for 2.99% till paid with 2% minimum payment for each month. recently I notice of service charge of $10 on my statement and larger minimum payment. I send online inquiry in regarding the charge and change on statement. customer service from chase reply me that they have already send out notification of rate and term change in the mail with the statement in November 2008. as I have set up automate payment and only review statement, I never look in the change in term. usually the term change will not effect what already done and previous promotion. so, I reply back to get more information this is what chase reply

************************************** Our records indicate that a Change in Terms notice was sent to you in November 2008, which advised of the addition of an Account Service Fee and a change to the required minimum payment for your account, effective as of your January 2009 billing statement. Please note that the Annual Percentage Rate (APR) on your account is not changing and you may continue to take advantage of the promotional APR currently in effect on your account. An alternative is available, but it does mean giving up the current APR on your promotional rate balance(s) with no expiration date. With this alternate offer your promotional balance(s) would be changed to a 7.99% Fixed APR. This new rate will remain in effect until the billing statement that includes January 1, 2011. After this date, the APR for any remaining portion of the balance will be the standard purchase APR associated with this account, which is a Variable APR of 27.24%. If your standard APR is a variable APR, the rate mentioned above is the sum of the margin and the Wall Street Journal (WSJ) Prime Rate. Variable APRs may vary with changes in the WSJ Prime Rate. Please refer to your Cardmember Agreement for more APR information and other account terms. This alternate offer will suppress the assessment of the monthly Account Service Charge, and we?ll credit your account for the last monthly Account Service Charge assessed. Your minimum payment calculation will also return to the greater of the following: * $10.00 * 2% of the New Balance or * The sum of 1% of the New Balance, billed interest, and any billed late fees. Please note that any amounts that are past due or over your credit limit may be added to this calculation. If you would like us to apply these alternate terms to your account, please send us an email reply confirming your acceptance of the alternate terms. If you prefer, you may also contact Customer Service directly at the phone number listed on the back of your credit card. Note: We must receive your confirmation of acceptance in order to apply the alternate terms to your account. If the confirmation is not received, the Account Service Charge and increased minimum payment will remain in effect on your account. We hope we were able to address your concerns to your complete satisfaction. ***************************************

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TonyUnknow, CA

Reviewed Feb. 14, 2009

Just like Maria of Perth Amboy NJ, I pay more than double my minimum every month so I didn't check the minimum last month. This month, I got my statement and Chase charged me a late fee because I didn't pay enough. The phone rep would not remove the charge. On top of it, they are starting to charge me a transaction fee every month for the 3.99%-until-paid-off balance tranfer. For a company that just received billions in tax payer money, they should not be smacking tax payer around.

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KarenPhila, PA

Reviewed Feb. 14, 2009

Chase changed my balance transfer interest rate from 2.99% to 7.99% with NO cause and/or justification. Further, my mandatory minimum payment is more than double the original amount.

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MarciaValrico, FL

Reviewed Feb. 14, 2009

I also have been victim of Chase, the attorney that filed the class action law suit is filling for a temporary restraining order against Chase, that should stop them for a while until the end of class action law suit! Thanks GOD!

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L.Honolulu, HI

Reviewed Feb. 14, 2009

I called Chase to let them know that there was a Third Party charge that I did not authorize. Chase responded that they could not and would not stop Third Party charges from hitting my account. They told me that I had to call the company to fix the problem myself. I had already done that. I was informing Chase that if there was another charge, that I want it disputed and be notified because I did not authorized it. Below is the original complaint I sent.

I have called the company twice and my cancellation confirmation with them is: R1208. They have charged me also for Jan 3 2009 for 11.99. I have also called Chase twice to inform that I am disputing this charge. However, Chase has said BOTH times that they can not and will not dispute Third-party automatic deductions even thought I, as the consumer, has been informing them that I did not authorize these charges. Speaking with a dispute service member, he informed me, after I requested to be notified about further charges, that Chase would not do that for such a small charge. Chase should have some ethic business practice to PROTECT their consumers rather than to perpetuate the practice of allowing alleged automatic deductions from third-party companies. It should not hide behind the loopholes of law but rather use the law to protect PEOPLE from fraud. I would like a copy of the law that say that Chase can not dispute third-party charges and please, do not include the words, not responsible for third-party charges as a way to defend the normal business practices. When this dispute is resolve, I will no longer be a customer of Chase or any of its affiliations. I will however be a dedicated American Express carrier since they actually care about their customers.

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AndrewNorth Hills, CA

Reviewed Feb. 13, 2009

I got stiffed with the $10 service charge and payment increase from 2-5%.

I was never notified by any means of the change in agreement. I couldn't believe it at first. I thought I had entered into a binding agreement. I called customer service. They were the most rude people I have ever had the mispleasure of dealing with. I asked to speak to a supervisor but the agent would not transfer me. My company was just about to sign a merchant services agreement with Chase Payment Tech for our credit card processing needs. After this happened they can kiss goodbye the $1,000,000 of processing we were going to give them. I will never deal with this bank in any capacity ever again. Count me in on the class action law suit.

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PatriciaDowningtown, PA

Reviewed Feb. 13, 2009

I have a fixed 3.99% balance transfer rate for the life of the loan from Chase Bank. I also am affected by the monthly $10 service charge and monthly payment of 5% of the account balance (an increase from 2%). This is completely unethical. In order to avoid the service fee, I was offered to transfer my balance to a higher interest rate. The original offer that I agreed to, on a recorded line, was 3.99% for the life of the loan. I would like to join the class action law suit against Chase. How do I join with the other consumers?

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ArtGreeley, CO

Reviewed Feb. 13, 2009

Have started to charge 10 fee for nothing. Have raise min payment over 2 time original amount, no late payments.

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JoanneNaples, FL

Reviewed Feb. 13, 2009

I am out of work and no income for over 7 months and also diagnosed with a serious liver disease. I had $600 on my Chase Credit Card and transferred to a lower rate credit card with payment protection. The transfer posted a day or two late and Chase has charged me a $39.00 late fee plus interest and as of my last statement I owe $41.00 . I have tried 6 times to get this resolved and they will not bend on waiving the fee, I have filed a complaint with their cooperative office and waiting.

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JohnGrandview, WA

Reviewed Feb. 13, 2009

I have had it with Chase. Last year tehy lowered my credit limit to just above the amount i owed. Several phone calls resulted in raising that credit limit back to its original amount. This year Chase forced me into accepting a doubling of my APR on one of my accounts because of my 3.99% Low (according to them) APR. Now I have another increase in APR from 4.99% to 12.99% because my payment was "lost in the mail". I have been a customer for over 10 Years with never a late or missed payment and have always paid much more than the minimum amount due. Chase broke their contract with me 2 times and have done everything within their poser to cause me to default on my contract. Well guess what Chase, YOU SUCEESEDED.(sp) I will no longer be sending my 600.00 monthly payment to you BUT I will continue paying that amount into a seperate account so that when the time comes for a settlement offer from you I will have the funds available to get you off my back even though you will take a loss. You have forced me into this position, I hope you are happy that you did this to yourselves.

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PatSewell, NJ

Reviewed Feb. 13, 2009

I too am a victim of chase's new policy on minimum balance calculation from 2% to 5% of balance and a 10.00 monthly service fee. I had a 3.99% until balance paid off. I am 58 yrs old and have always had good credit and have never been late on any kind of payment. I have been paying my chase payment early every month and always pay a little extra. IN january my payment went from 100.00 to 251.00. Being on disability since 1995 and on a limited income I couldn't possibly pay this. After speaking to a customer service rep my only option was to get a 7.99% rate and it would keep the monthly payment calculated at 2% and no mthly service fee.

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AlanDallas, TX

Reviewed Feb. 13, 2009

Add my name to the ever growing list of dissatisfied customers of Chase. It revolves around the sudden increase of 2% minimum payment to 5%. On top of that they add a $10 monthly service charge. Today after reading several of the complaints filed on this site, and seeing that there is now a class action suit against Chase on this matter, I called them. Once I was rudely hung up on. The other time, a much nicer lady politely asserted that Chase has no option of changing it back to the original terms. When I asked to speak to a supervisor, she asserted that under direction from the CEO they are not to transfer calls for complaints on this issue. So here is my post on this matter. I will follow with a complaint to the CEO of Chase and then follow with complaints to the FCIC, the Federal Reserve, the Department of Treasury, my congressmen and Senators and The President of the United States.

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KellyForest Lake, MN

Reviewed Feb. 13, 2009

I have had my Chase card since 1996 and have had a fixed 3.99% APR for a few years now which I pay slightly more than minimum payment on time every month. I even went to paperless statements, which is why I missed the notice that they jacked my payment and interest by adding a servce charge. These people are nothing more than common criminals!!!!! How do I make sure I am included in the class action suit???

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MarikayDunkirk, MD

Reviewed Feb. 13, 2009

I have an account with WAMU which was purchased by Chase. I just got my bill and noticed that my interest rate had jumped to 31.9%. I called and was told that back in June I went over my limit by $45 and that was why my interest rate changed.

I have paid on time and always paid over the minimum due. It took them over 6 months to figure this out. I asked for a reduction and told them that other companies had worked with me as long as paid on time and was told that Chase has a policy of not reducing interest rates or working with customers. Basically, if you can't pay the new rates, tough luck! I am willing to pay for what I owe but how far am I going to get paying almost 32% interest? Absolutely nowhere. And when you come across a company like Chase who has no desire to work with people who are trying to make good, bankruptcy looks good. Bank of America contacted me in October and offered me a 4% interest rate on my equity line if I closed the account, paid a minimum of $400 a month and paid on time which I have done.

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HubertPlacerville, CA

Reviewed Feb. 13, 2009

I signed up for a balance transfer with Chase Master Card several years ago, with 3.99% interest rate until paid off, with a 2% min monthly payment. Starting this month they are tacking on a $10 per month service fee, in effect raising my interest rate considerably, and raising the minimum payment to 5%

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MariaPerth Amboy, NJ

Reviewed Feb. 13, 2009

I called chase to speak with a rep regarding a bank stmt I rec's 2/12/09. The stme is for a bal transfer I did @3.99% until pd in full. My credit is immaculate and my scores are very high so I protect my credit very much. Which is why when I saw a late fee on the stmt I called and asked to speak with a rep regarding my bill. I explained that on the previous bill I had made a $300 dollar pymt, and when I rec'd the other chase card I thought I had made the correct amount, not realizing I was paying the higher bal due. Orginally this credit card had a small amt on the bal so I balanc transferred $7,000 ollard to this card. So when I made the payment without looking or thinking I went online and made an electronic pymt not realizing I was paying incorrectly the amount due. I asked the rep named Amber if she would please remove the late fee chgs on my stmt, and revert the apr rate they now have to the 3.99% apr rate until the bal is pd in full and she stated she couldn't do that, I couldn't understand why she couldn't because I know of other banks that do remove late fee's from acct's for customers that are never late & pay loyaly, she still would not remove the fee. I asked to speak with a supervisor and she had one speak with me by the name of Warria Johnson who also rfused to remove the fee and revert my apr to it's original amt. I explained that I was a very good & loyal customer never paying late & that if I didn't get some kind of help I would file a complaint, & close my acct. According to Ms. Johnson, she would have rather I close the acct then to remove the late fee from the acct. This is why I am filing a complaint, because something like this can harm my credit & it's score rating. Please advise what I need to do to rectify this matter. I take pride in my credit & would not like to have it tarnished because of this problem which I know can be helped. Thank you for your time and your cooperation regarding this matter.

Very truly yours,

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JoelYorba Linda, CA

Reviewed Feb. 12, 2009

I received a letter in the mail stating that my fixed interest rate of 8.9% will only be good until my billing cycle in March of 2009. After that, it will be raised to a variable rate of prime (currently 4%) + 8.99%, making it 13.99%. That is a 5% jump in interest.

They gave me 2 options. 1) I can keep the 8.9% and pay off the balance just as I have been, however, my account will be closed and can't be used any further. or 2) I can accept the change and call in after it takes effect to see if I qualify for a rate change (yeah, right!). Nobody was willing to help me, nobody cared and they asked me many times if they could close my account...I kept asking them if they were serious. I've had my account for years, have a 770 credit score and more than 150k in open credit line and this is how they treat me. So, I transferred my balance to another card that offered a fixed 5.4% and have no problems with the credit crunch...at least that is what the forums are saying.

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TonySouth Bend, IN

Reviewed Feb. 12, 2009

have 2 chase cards and only one was given the 5% increase on balance and now a 10 dollar service finance fee. made a comlaint to chase and my only recourse is to increase to a 7.49% apr and relinquise my 5.99% life of loan. which i have always over paid minimum and never late. i told them it was selective profiling those that have a good payment record and gouging them with bogus faudulant charges.

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CindyAlhambra,, CA

Reviewed Feb. 12, 2009

I have a credit card account with Chase. My last payment due date was fallen on 1/25/09 which was Sunday. Unfortunately, the payment didn't go through until Monday, 1/26/2009. I just received the statement again today and I saw a late fee for $39.00. I talked to Chase. I told them it was one day late. However, the due date was fallen on Sunday. It should count as Monday. But they said they open 365 days a year, regardless it's Saturday, Sunday or a legal holiday. From my understanding, those days are not business day. All banks are not open. It's logically that all transactions won't go through. On the statement, Chase didn't disclose even due date is fallen on non-business date, payment has to be paid on time.

When I talked to the customer associate, she was trying to convince me to close the account if I don't like their service. I think they are having very bad service to their customers. As a consumer, I think I was being treated unfair.

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JenniferN. Ferrisburg, VT

Reviewed Feb. 12, 2009

Chase has recently added a $10/month service fee to my account, and upped the minimum payment from 2% to 5% of balance. This was a fixed 4% until paid off deal. This is their way of underhandedly doubling the finance rate. They are doing this to thousands of people and raking it in.

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AdeleLaingsburg, MI

Reviewed Feb. 12, 2009

I have had this credit card with Chase for about 15 yrs. I signed up I think about 10 yrs or so for a rate of 3.99%. I have that automatically deducted from the checking account each month so that I would not risk losing the low rate if my payment was late. We have great crediy. I was looking at my checking account and they took 358.00 for February and normally the payment is 145.00. I was never notiifed of this change and I called Chase Bank and the rep told me that due to the financial crisis that the min amount due each month on the balance would be 5% which was 2% prior or I could accept the agreemt of 7.99 % until 2011 and then my payment would be 2% of the balance. With tis in mind I will start to lose everything as I have 3 credit cards with them. They used to be with other companie until they were bought out bu Chase. I can afford this and this will sart to hurt my credit score as I don't have this kind of money to pay each month. I'm not sure what to do. Can you please help us.

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RichardHollidaysburg, PA

Reviewed Feb. 12, 2009

Promised a fix rate on a balance transfere to a chase credit card. Always paid on time and now Chase has added a $10.00 service fee

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CrystalCitrus Heights, CA

Reviewed Feb. 11, 2009

I noticed online when i went to pay my monthly bill that my minimum payment jumped up an extra $203.00. I saw on the activity that it was a finance charge for that amount. I'd had signed up with Chase with an introductory 0% apr on balance transfers and was still within the year introductory period so i was puzzled by the finance charge. I called and talked to somebody in charge and they said they couldn't help me. They told me I was a day late on my last payment and they have the ability to raise my apr at anytime if i was delinquent or late on any payment. I understand I was late within hours of being late but it's bound to happen if the change the due date every month. I was just shocked that they were willing to do nothing for a client who has a credit score over 750, has had several accounts with them in the past, and who had always been in good financial standing, never late. I would think if they cared to keep quality clients around and who wanted to continue banking with them in the future, they wouldn't want to burn bridges and wouldn't consider offering the least amount of leniency.

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VictorLaguna Niguel, CA

Reviewed Feb. 11, 2009

In reference to my previous complaint here on 01/14/09: CHASE HAS BACKED OFF!

After numerous letters to congressmen/women, letters to the FTC, FDIC, Federal Reserve, and OCC; after refusing to accept their emailed offer to switch my account to a 7.99% interest-bearing account (in order to preserve a 2% minimum monthly payment); after refusing a second time (by phone) of an offer to the same 7.99% interest-bearing account; I got another phone call from Chase saying the they made a mistake and that I received Change in Terms by mistake--I will not have to suffer $10/mo fee and a 5% minimum monthly payment after all. I have no idea what made me different from others in this group. My promotion was a balance transfer with a fixed-rate-for-life of the transferred amount--just like so many others here. Maybe the letters did something after all. Maybe my stubborn refusal to accept their interest-bearing account convinced them that I wasn't accepting anything other than a return to the way things should have been. Who knows? My word of advice is: DON'T GIVE UP! Persistence may be the solution after all.

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SteveHillsboro, OR

Reviewed Feb. 11, 2009

I transfered two credit cards to Bank1 (Chase) back in 2004, who was offering 3.99% interest for the life of the loan. I believe there was a transfer fee too, but I don't recall how much. This was a great deal and I transferred two cards (~10,000). I have paid religiously on this account. I pay more than the minumum and automatically schedule the electronic payment through my bank(lately it has been $130 paid w/ their min being $94). I have put no charges on the card, have actually paid off one of the original transfers and have < $5,000 left. Out of the blue, my latest statement says I am overdue and owe $390 min. I look back at the previous month and they have raised my minimum to $225. I called customer care and was told that they have changed the terms of the account and that I now have to pay %5 min payment and a $10 account maintenance fee or switch to a 7.99% rate. After explaining to the person, requesting a supervisor, and explaining to them that we had entered an agreement and that it wasn't right to change the aggreement with a customer in good standing, they both told me that they had the right to change it at any time and that they were doing this because of the economy. I explained to them that as a consumer, that I am also affected by the economy and that their actions did not help. I also expressed my displeasure at the $10 account fee, which equates to another 2% or so interest. They agreed to waive the late fee, but would not budge on the options available.

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TereseMagalia, CA

Reviewed Feb. 11, 2009

Chase cardmember service has imposed a 10.00 FINANCE CHARGE*SERVICE CHARGE to 4.5 to 5 billion customers. It is a per month fee which also imposes a higher interest rate. They also changed/higered min amounts due. This began in Jan and was added to my account in late December. HELP!

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BlakeCrested Butte, CO

Reviewed Feb. 10, 2009

I was just shocked to see that my minimum monthly payment more than doubled, and a $10.00 monthly service fee had been added to my payment. I have been on an automatic payment system for years now and have never been late for a payment for the history of my low interest rate offers. When I called to complain they just tried to blackmail me into accepting another offer to bring my monthly payments back down to the original minimum monthly payments. After less than one year if the balance was not paid off my interest would jump to 18.99%. This is without a doubt the most criminal use of credit card small print I have ever seen.

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CarolEdmonds, WA

Reviewed Feb. 10, 2009

I am one of the approx. 400,000 customers who are arbitrarily being charged a $10 service charge and an increased minimum payment: 2 percent to 5 percent.

I opened the account in 1997, no late payments, no overlimit. My balance is a 'balance transfer' at 3.99 percent and the service fee is accruing at 9.24 percent. I spoke with two different representatives: 'nothing can be done.' I was never offered a higher rate to lower the minimum and defer the $10 fee. As a result of 'going paperless' which the company highly encourages, I did not receive prior notice of the change of terms. Thus, I was too late to 'opt' out, which would have meant, closing the account and continuing at the same payment schedule. If I had been able to 'opt' out, my excellent credit rating could have been negatively affected by closing an account and reducing my available credit. The customer service rep's did not have current knowledge of change of terms when I called in January 2009 -- did not know what I was talking about.

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NancyCary, IL

Reviewed Feb. 10, 2009

They offered me a locked low interest rate of 3.99% because my credit was good then recently they raised the payment from $220 to $507 and tacked on a $10 service charge. When I called them about it they said they could do whatever they felt like and since they could not raise my interest they could tack on service fees.

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LauraBridgewater, NJ

Reviewed Feb. 10, 2009

My husband accidentally used our Chase Visa card for a cash advance ($120) on 12/12/08. In my next statement, there was a transaction fee of $10 and a finance charge of $1.79. I paid off the statement fully and more -I looked online to see what we actually owed at the time of payment and paid that amount. My new statement shows a finance charge of $1. I called to find out what it was for. The supervisor told me that the payment I sent it gets applied to purchases on the statement, purchases since the statement was made and then towards cash advances. Thank god I sent in more otherwise the cash advance never would have gotten paid! She then said that the $1.79 finance charge never got paid. So, they charged me a finance charge on the finance charge which is the $1 that's showing up on my statement now. She said that finance charges get paid first (before purchases); so, this should be the last month that I see this finance charge.

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WayneWhite Salmon, WA

Reviewed Feb. 10, 2009

They changed my due date this year. It was mentioned in the email about my statement being ready for review.

However, I don't always open this email, as for the last several years it's been the 30th. of each month, not he 25th. as it now is. I always pay in full, so these charges really annoy me, and I'm sure I'm not the only one having to pay these. They did remove the last months charges, after I spoke with a supervisor, but he said that finance charges are still accruing so there will be more on next months statement. I believe they should have to send an explicit email/message when they make such changes. Is there any plan to try and make them do that? It really appears like a shady way to make more money off the consumer, and they have no clear explanation why they did it. Is there any other action I can take? best regards

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DianeCape Coral, FL

Reviewed Feb. 10, 2009

The Nightmare Continues. On 1/16 I expressed opinions on this site regarding the Chase change in terms. Since I cannot afford $772. mo pymts, I phoned on 1/23& under protest accepted the 7.99% with 2% till 1/ll. Spoke with Jeanine who assured me it would be taken care of & pymts would be around $300. Received my statement today & Chase wants $737 this month. Phoned again & spoke with Jennifer who assured me she will take care of it. I am livid! I have written so many letters to my Congressmen, Governor, Consumer affairs. No one cares & Chase keeps screwing us. Beware everyone out there who had to accept the 7.99%-your in for another BIG bill this month. I will NEVER do business with Chase again.

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RonDenver, CO

Reviewed Feb. 10, 2009

We are simply shocked that a bank in line to receive a $25 billion bailout by taxpayers contacted our family about raising our two credit cards. We had never missed a payment, and my wife and I both have very good credit ratings, thus we are minimal risk to CHASE. CHASE, on the other hand, is a risk to us as they wrote in the brochure they provided us that the reason they were raising our rate was to ensure their company's profitability. Wasn't the bailout supposed to be about financial institutions freeing up credit? The banks taking the bailout should have been directed to CUT rates to consumers to free up money to circulate in our economy. Instead, we consumers are paying for their bailout AND will be using more of their disposable income to pay higher interest rates.

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RebeccaFort Collins, CO

Reviewed Feb. 9, 2009

I have (had) a credit card with Chase with a promotional rate of 2.99% that I made on time payments on and for more than the payment due since opening the account. In January I noticed a $10.00 fee, and the minimum payment tripled so I called to ask what was going on. I spoke with a man who told me that a fee would be assessed on my account unless I chose a new rate of 7.99%. I said no thank you and paid off the balance. This month I received a state showing a balance of $13.80. Ten dollars was the fee and 3.80 was the interest. So I again called and spoke to Sharon first and then Mary the supervisor. They both informed me that I would be charged a $10.00 fee just to have the account open. The only way to end the fee would be to close the account. So I closed the account. This will affect my credit rating unfairly and negatively and I am very upset!

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KenChapel Hill, TN

Reviewed Feb. 9, 2009

Chase almost tripled my monthly payment increasing it from 2 to 5% and impose a $10. monthly fee --when I called I was told because I had the special low rate and wasnt using the card they were loosing money---I asked about the $35 billion baleout I sent them but they dont seem inclined to account that.

They generously offered to reduce the payment back to 2% if I would agree to an interest rate change. Their greed caused the mortgage/housing and overall economy collapse---this latest move is bound to put more people into bankrupcy--but then they can justify a request for another bailout

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ChristopherWebster, TX

Reviewed Feb. 9, 2009

Letter Recently mailed to Mr. Jamie Dimon, CEO of Chase:

Mr. Jamie Dimon, CEO JP Morgan Chase & Co. 270 Park Avenue New York, NY 10017 February 9, 2009 Dear Mr. Dimon: Last Thursday, I received a letter in the mail regarding my Chase MasterCard with the fixed APR of 9.99%. Apparently, my fixed APR card is all-of-a-sudden changing to a variable-APR card with an APR of 16.99%, in order to maintain profitability? on my account. Yes, you read that correctly; 16.99! I couldn't believe it either! That's a 7% increase!!! And you know what's worse? Guess how much warning I was given. Well let's see... I got the letter on February 5th, and it takes effect on March 1st. So less than a month! This is ridiculous! While the economy is on a downward spiral, you are taking advantage of people who have been faithful customers and may or may not be relying on their Chase credit cards to stay afloat. I have had this card for about 3 years, and I have never been late on a payment or given any other reason to raise my interest rate. I have been nothing but satisfied with it and your company until now. I wish I had the money right now to pay off my card completely, but I can't. I guess I'll have to deal with this until I can get a $0 balance, and I will be putting everything on my Capital One card until then. After I reach a $0 balance, it will be my goal to never pay another penny of interest on this card. Therefore, you will not be maintaining profitability? on my account. And with an interest rate as absurdly high as this one, I hope and pray that the vast majority of your appreciated customers will be able to do the same. In the mean time, Mr. Dimon, I can't help but wonder... Are you taking advantage of all of your customers like this, or only the ones like me who have been faithful customers long enough to HAVE a fixed-APR card? It is very dishonest to give somebody a card with a $20,000 limit and tell them that their APR is fixed, only to make a drastic change like this with less than a month of notice. And if I don't hear from you, I'll assume you're in the middle of a very important conference in a luxury resort in Hawaii, celebrating with all of your execs the brilliant decision that was made, while your formerly-faithful customers find better ways to buy the things they need. Sincerely, Chris Poe 695 Pineloch Drive, Apt 1604 Webster, TX 77598 poechri@gmail.com CC: Federal Reserve Consumer Help PO Box 1200 Minneapolis, MN 55480 CC: www.consumeraffairs.com

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LauraWhitesboro, TX

Reviewed Feb. 9, 2009

I have a promotional transfer low interest credit card balance with Chase. I have not added any additional purchases to this accaount and I have always made on time and more than minimum payments. Effective January 1, 2009 they arbitrarily added a $10.00monthly service fee. I agree with other consumers that this is unjust treatment of their customers. Chase is receiving huge bailouts from the government and definitely NOT passing any relief to the consumers. I would like to see a class action suit filed against Chase.

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EricIndianapolis, IN

Reviewed Feb. 9, 2009

My story is typical of the others on this site. I carry almost exclusively balance transfer amounts on my Chase Visa card with between 2.9% to 4.9% interest rates. I had to pay an additional 3% balance transfer fee at the time these transfers were made. I have faithfully paid more than the minimum payment every month and for Chase to now reneg on our agreement by raising the minimum payment from 2% to 5% of the outstanding balance and by imposing a $10 monthly finance charge is consumer fraud and false advertising by definition. Are consumer's now stuck with trying to budget for credit card payments that fluctuate on three sliding scales (interest, minimum payment %, finance charges) all at the card issuers whim? I encourage anyone affected by this to do the same thing I am doing. IF YOU DO YOU BANKING AT CHASE, TRANSFER ALL YOUR BUSINESS ELSEWHERE. Let's hit them where it hurts!!

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RemigioMiami, FL

Reviewed Feb. 9, 2009

Chase offered a promotional 3.99 APR loan until the balance is paid off.The

monthly minimum is $99.00 but I am paying $200.00 on time.This February they are charging me $239.00 minimum +

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JamesHenderson, NV

Reviewed Feb. 9, 2009

A couple of years ago, Chase offered me a fixed 4.99% loan for the life of the loan (until paid off - as long as I paid atleast the min payment on or before the due date). I have never missed a payment (usually pay more than the min. Starting this month my bill has a $10 service charge and an increase in my minimum payment due (from around 2% to 5%). How can they do this??? - this is not what I agreed to..This is not what they were offering. How can they change an agreement without my consent? I called customer service to see what was going on....This is because of the economic situation??? If I didn't like the new program - they were willing to offer me a new program...Increase the apr to 7.99%, would not have to make min payments of 5% of balance. This is crazy...How long will this new program last?...I declined their new offer. If one pencils out the $10 a month service fee - posted as a purchase, at 9.xx%, it will take me longer to pay off this account...If they can change the rules whenever they want - without my consent - why can't consumers? How can they post a service fee for a service I did and do not agree to...the only way to get rid of it is to agree to a new contract...Again for how long will that contract/agreementlast? What if all consumers decided not to pay any of their financial obligations because of this economic condition? What will prevent mortgage companies or car loans from jumping on this new revenue vehicle?

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GustJacksonville, FL

Reviewed Feb. 9, 2009

Last month, Chase sent out a letter to its card members regarding an increase in credit card payment.

I phoned Chase and was told that my Visa card was changed from 2% to 5% on the minimum monthly payment. This amount is based on balance due. The increase has raised my minimum monthly payment on February statement to $426 from $171. I was shocked! I explained to Chase that I could not afford this high increase. No reason was given except that banks are having a hard time. They gave me the option of keeping the 2% minimum payment but I would have to accept an increase from the original 2.99% or 3.99% fixed rate UNTIL BALANCED PAID to the 7.99% card rate. I am being bullied into accepting the higher percentage rate, since I cannot afford the higher monthly payment. When I used one of their checks to put a large balance on at the low fixed rate offered, it was my understanding that it was UNTIL BALANCE PAID. I am very upset with this! I have not used that visa card since applying the large sum several years ago. I have faithfully paid each month on that amount, bringing monthly payments down from over $300 to $170. The implication seems to be that Chase is not making enough money on this card as it currently is.

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JeannieRoanoke Rapids, NC

Reviewed Feb. 9, 2009

Like everyone else on this site, I too was shocked in January when I went online to view my Chase statement. My minimum payment had gone up from 2% to 5% and there was a $10.00 service charge. When I called a representative at Chase, I was told that it was due to the bad economy. When I told her I should have been warned, she told me that something was going out in the mail to me. It has been 3 weeks and I still have not received anything. She told me that I could return to my previous 2% of the balance if I accepted a new 7.99% interest instead of my current 4.99%. There has to be a law against this! I was promised 4.99% for the life of the balance transfer as long as my payments were made on time and not go over my limit. I have never been late and never gone over the limit. I don't understand how they can legally do this. With just one month of the $10.00 service charge added, they had my interest rate last month at over 7.00%. With one more month's $10.00 service charge, the rate will probably average over 8%. They are counting on everyone seeing that you can save by accepting the new 7.99%. They say that they cannot force you to accept the new higher rate, but they are forcing you!

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BarbaraCenter Conway, NH

Reviewed Feb. 9, 2009

I took advantage of a transfer deal they offered to transfer my Discover balance of over $7000.00 to their credit card. Shortly after I requested the transfer, I had an accident and was in bad shape for a few months. During that time, I paid all my bills, but paid little attention to the actual statements themselves until I was feeling better again. During that time I noticed I was still being billed by Discover card. I called them and they said they had never received the payment from Chase. I called Chase and the supervisor, whose name I don't have anymore, assured me that it was just a technical error, and I should see the payment made in another statement or two. Sometimes these things take time, he said. So I waited nervously for the next statement to arrive. Nothing. I called again, but they again assured me that there must be some mistake. They would look into it and get back to me. They never got back to me. This went on for some time and then I was told that there had been a mistake, but they were terribly sorry...on the credit card agreement, it clearly states that you only have 90 days to submit a complaint. Since I had only talked with people, not written them, they were not obligated to refund me my money. The charge for over $7000.00 remained on my credit card. I was stuck having to pay not only them, but of course, Discover card too. I consulted an attorney, and although he said what they did was totally unethical, they were in their legal right to do what they were doing to me. You can't imagine the hardship this has caused me. It's just horrible to think that a big corporation like Chase would even do such a thing to a customer. But they did!

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AllenCastro Valley, CA

Reviewed Feb. 8, 2009

Like many others, Chase has increased my minimum payment by 150%. They also have started charging me a $10 service charge a month. I called them and they told me that I was affected because I carried a promotional 4.99 APR. They also said that if I agreed to have my APR raised to 7.99, they would lower my minimum payment back down to its original level. There is another catch; if you accept the change to 7.99, then you have to pay off your entire balance by january 2011 or the remaining balance gets the default 29.99 APR.

I only accepted the promotional rate 6 months ago. At that time I agreed to 4.99 for the life of the balance. Less than 6 months later, they are forcing me out of this agreement so that they can collect more revenues.

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B.Los Angeles, CA

Reviewed Feb. 8, 2009

Chase Bank raised my promotional APR which was for the life of the outstanding balance. That seems to me a violation of the promotional offer. I accepted several promotional offers for credit card transactions with 3.99% and 4.99% APR - for the life of the balance. Chase honored that promotional offer until the January 2009 statement. I called to find out what the $10 SERVICE CHARGE* FINANCE CHARGE* was all about since it raised my contracted 3.99% - 4.99% APR to 7.27% APR. I was told to accept the $10 transaction fee or take the higher 7.27% APR. Frankly, I do not understand that explanation since I am only interested in how Chase can change the terms just because they want more interest on my outstanding balance.

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PaulBrowns Mills, NJ

Reviewed Feb. 8, 2009

I've been a card holder for many years and put up with interest rates that go up and down (mostly up) as if they were being chosen completely at random.

My balance as of Jan. was about $9,000.00, most of it in cash advances. I know, pretty stupid! That month they decided to nail me with a 45% interest rate!!! Not 4.5, but 45.99! This month it's back down to 24.99, pretty much around where it's been. My credit score is pretty good, in the mid 700's, so what the hell is that all about???!! The only answer I get, of course, is I'm sorry sir. So I've joined a local credit union with a FIXED 9.9 rate, and closing that disgusting account. Any wonder we're in the shape we're in? I'll bet those yahoos also got some of that bailout gravy. I don't want to drag this out, but feel free to contact me. I can write pages of my disgust over this. By the way...your local Credit Union is the way to go! Take the time and check it out!!

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JoanOreland, PA

Reviewed Feb. 8, 2009

I also took advantage of a 3.99% balance transfer loan a few years ago. I too have always paid on time, and usually more than the minimun. I was shocked by my Jan. statement with the doubled minimum payment and $10. per month finance charge. This charge pretty much doubles my interest on this loan.

In these financial times, I thought their would be help for the consumer, but obviously it's all going to the banking industry.

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DavidToms River, NJ

Reviewed Feb. 8, 2009

When I applied for and was found eligable for an Amazon.Com Chase Credit Services Credit Card. Chase Credit Services had enrolled me in a fraud protection program. A service I had never requested & never received any hard copy (Snail Mail) or email verification of this blatent rip-off.

I was being charged:$11.99 every single month. For a service I had absolutely zero knowledge about! When I had gone over my credit limit by $10.00 US Funds (Being a natural born US citizen). Chase Credit Services, had increased by APR, AKA Annual Percentage Rate, From 17.99% To the Maximun permitted by Federal Law. A Staggering increase of 29.99% APR! When I called Chase Credit Card Services to file a major complaint concerning these two agressively illegal and costly measures that were Implemented by Chase. Though never brought to my personal attention. Chase became extremely hostile, arrogant, condescending, and outright Beligerant with me, personally. I was having significant amounts of money being stolen out of my modest income. Fraud Protection Services, To the tune of over: $251.79 US Funds, Over the Course of twenty one months! In Addition to the 12% Increase on my APR For this Chase finacially backed, Amazon.Com credit card. When I had become aware of this Loan Sharking Manner of stealing additional funds out of my pocket. For a period of time that was twenty one months. This Outrageous increase on my APR to 29.99% Cost me an additional amount of money Within that twenty one month time Frame. Which in turn had cost me an Additional $3,024.00 RE: The Loan Sharking interest rate of 29.99% All Predicated on a purchase that I had Made with this Chase credit Card from Hell! My payment for the prior billing Cycle to my Chase funded, Amazon.Com MasterCard. Had not been applied to my Account in an expedient manner. Which In turn, Caused The $10.00 Monetary Amount of US Funds. Causing my credit Limit to have been exceeded by an Extremely, Low amount of a breach of My credit card limit. Which, According To the greedy Monster's who are Employed by Chase Credit Card Services. Based on my having been told the exact Same, rote & robotic Explanation. In Effect my having been informed by Eight Diferent and also seperate Chase Credit Credit Card Sevices Departments, and All of the employee's giving me the Exact verbatim (Form Type Letter) Idiotic responses. Stating that I was Obligated to pay these (OUTRAGEOUS) Fee's, Whether I liked it or not! I was Threated with Chase, intentially and Deliberately, Destroying my Creid Score and Rating, also. While making Every conceivable attempt to bring this Madness to a screeching halt. Also, While still paying these inflated Charges, to this Chase backed (Funded) Credit Card. Chase took it upon Themselves, To send slanderous,libilous And very damaging, Incorrect Information concerning this battle. Directly to Experian Credit Reporting Agency. Which in turn caused this Intentially Falsified, in addition to This information being 100% incorrect. Experian shot out warning notices to My seven other Credit Card Corporation's. Which in turn, Increased my APR on Every single Credit Card Corporation I have an account in Perfect standing with each and every One of the seven other credit card Corporation's. Verified to me over the Telephone, by email and also by my Having requested hard copy reports. From each and avery one of the seven Additional and also seperate credit Card Corporations. I also filed for my Credit card reports, From The Three Major credit card reporting agencies. When I received these hard copy records By snail mail. Transunion and Equifax, Stated that I had PERFECT payment Histories with all of my eight credit Card Corporations. The Report that I Received from Experian, Was frought With False, and also very damning Information. To conense what Experian Stated, Goes as Follows: This Individual Is Frequentltly Late In Making His Credit Card Payment's In A Consistantly Late And Irresponsible Manner. This Individual Has Taken Out A $50,000 Installment Credit Loan Of Unknown Origins, And Is Consistantly Late In Making Any And All Payment's In A Constant And Ongoing And Continually Irresposible Manner. This in turn increased the APR on Every single one of my credit Cards! I also had my credit limit, Rolled back. By amounts that were Between: 20% - 50%. This was all due to Chase Credit Services, Having in a Irrifutable and also a Verifiable Manner. Had In The Most Maliciously Evil Attack upon me personlly. In Addition to having intentially and also

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MaryPhoenix, AZ

Reviewed Feb. 8, 2009

These protections should be added to legislation currently in the House, HR627. Contact your representatives in the U.S. Congress. Otherwise, there are no laws preventing banks from changing our credit card agreements, even though we pay our bills on time. Also, points b and c would let us all close our accounts and continue to pay off our balances under the original terms of our agreements.

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DavidWest Des Moines, IA

Reviewed Feb. 7, 2009

Several years ago I set up a Chase Bank credit card with a promotional rate of 3.99APR until the balance was paid in full. I have made payments every month for much more than the minimum requirement with the goal of paying the balnce sooner rather than later. Last month Chase arbitrarily imposed a $10.00 per month service charge because I have not charged anything to the card since the opening promotional balance and now Chase is loosing money on this account. How is that possible? Their cost of funds is less than 1/2 of what they charge me. Everything is completed electronically so costs are minimal. Their own statement reports a 10.11APR. They justify this by putting a $10.00 service charge on the Purchases line and than claim it's not part of the original agreement. This is a flimsy and underhanded way to charge more. I have kept my end of the bargin and have been an excellent paying customer. Apparently that's not good enough. By unilaterally imposing this fee, they want me to pay off the balance. After getting taxpayer bailout money and having the lowest cost of money in decades, they can't make ends meet? Maybe they need to replace the geniuses running this company who think they can solve their problems by increasing fees.

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ReginaBethel, CT

Reviewed Feb. 7, 2009

I fell for Chase Special Rate Checks, offering 0.00% fixed APR until March 2009. I paid a transaction fee of $199.00. I proceeded to make payments in the amount of whatever was purchased that month on the card and the sum that I divided by 6 months in order to pay back what I needed to, to have a negative balance by 3/1/09. However, when I called customer service regarding finance charges of 12.99%, I was told that the checks did not work that way. In other words I was to reduce the sum of the special check first and they would charge me finance charges on the remaining charges because they were carrying them over. I have had the card since 1984, and pay an annual fee faithfully. I certainly feel like I have been ripped off. I will not be using the card again once this is finished. I have participated in Home Depot special financing in the past and have been able to pay off the monthy charges first to avoid any finance charges, that is the way things should be done and by the way they never charged me a transaction fee to do so. Very disappointing experience.

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AnthonySan Jose, CA

Reviewed Feb. 7, 2009

I understand that all financial banks are being affected by this economy, but in actuality they were the greedy ones in the first place to offer loans to people who could not afford it so they could get the commission. But anyways, they are unethical because they are increasing APR's just to make more money. It is unethical because before when I opted out of an increase in APR they said okay.. but now, if I wanted to opt out, Chase Credit Cards would close your credit card. We all know if you close an account you lower your credit score..so of course I'm not gonna close it.. I just won't use the Chase Credit Card anymore.. P.S Bank of America are greedy bastards (they bought out Chase)!!

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BonnieWilliams, CA

Reviewed Feb. 7, 2009

Update on my complaint against Chase (2/04/09) ... I just went online to be SURE Chase processed my Minimum Automatic Payment which as clearly listed on my statement as Minimum Automatic Payment Due - $54.12. Guess what...they only processed $10 as an automatic payment, thus leaving my account over-the-limit, thus generating their right to assess another $39 fee to my account! Regardless of whether they were right or wrong, if I don't bring my account UNDER the $300 limit, they can continue assessing this fee. So I paid the additional $44.12, then called Chase to advise them of such, and to question why they did not process the entire 54.12 which was listed as the Minimum Payment Due. Their rep told me that (somewhere) in their contract they are not responsible for processing over-the-limit funds. I pointed out that if my STATEMENT clearly states a specific amount being due as the MINIMUM AMOUNT DUE, then that is what it means is due, right? What part of that is so difficult to understand? He was speechless. I've had it. I'm filing a complaint with the Comptroller of Currency and looking for any class action suits that might be able to go after these sleeze balls.

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DianePowell, WY

Reviewed Feb. 6, 2009

I found this site yesterday and quickly realized that I am not the only one that is complaining about Chases' tactics. I received notices that the interest rates on two of my Chase cards are raising unless I opt-out this month. I have been carrying on an ongoing dialog with people in customer service regarding these changes. I have never missed a payment, always pay more than minimum and have an excellent credit score. A portion of their answer follows Please be assured that the change in your account terms was not an adverse reaction to information in your credit history. At this time, we're attempting to standardize the interest rates on our credit card accounts. The change to your account terms is a result of our attempt to offer consistent rates to all credit card customers.

This standardization will raise the rate on my Business card from 9.99% to 16.99%! I, too, am outraged that a company that received bailout dollars that the American public will ultimately assist with repayment has taken the money and in return stuck it to its customers; especially those with a business card that are using it to keep their small businesses in operation in this struggling economy while their top executive gets more than 20 million in bonuses! When discovering this site I was pleased to notice that a class action suit has been filed dealing with the transfer balance Chase mess. I suggest everyone contact their Senators and Representatives, news programs, and anyone and everyone who might bring this treatment to the forefront. Being complacent is not the answer. If anyone has other contact ideas, please include them in your message.

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JohnCanton, OH

Reviewed Feb. 6, 2009

Chase started charging my credit card account a 10.00 service charge on top of my regular finance interest charge starting jan 1st.They stated they sent a disclaimer out that advised they were going to do this unless I opted to change my interest rate from 3.99% to 7.99%.Can they arbitrarily change terms of an agreement in such a manner? What is to stop them from making a 100.00 service charge next time?

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MadelineNew York, NY

Reviewed Feb. 6, 2009

When I applied for the Chase Amazon Credit Card in 12/04, I was offered a 3.99% rate for the life of the loan balance. Chase has now instituted a $10 monthly transaction fee, which according to my Feb. 2009 statement has increased my effect APR to 8.62%. This is in violation of the 3.99% initial loan agreement. I understand that Chase may require this fee from new customers, but the bank must honor its original agreement with me. Upon calling Chase and speaking to a customer service representative on Feb. 5, 2009, I was told the fee was non negotiable.

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MarieLaconia, NH

Reviewed Feb. 6, 2009

I had not used my Toys R Us Credit card from Chase for a year. I forgot to make a pmt and was one day late. When Asking a rep and the a supervisor for a deferrance for one time because I thought the pmt was due on the 10th of the month like before when I had used the card I was told outright I should of read the agreement by the supervisor and the rep said they didn't extend a curtesy for the late charge for a one time customer service.

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ChristySturgis, KY

Reviewed Feb. 5, 2009

I'm being charged a 10.00 service charge for having a promotional APR that is low. I have NEVER been late on a payment. When I called they basically said that their agreement with me can change any time they want it to and the promotion doesn't matter. If this is true then that is false advertisement when they say in the promotion LIFE of balance.

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KathyUtica, NY

Reviewed Feb. 5, 2009

My story is the same as everyone else's. Signed up for a balance transfer (high-interest prime-tied private student loan) fixed at 3.99% for the life of the loan. A/O January 1 2009 was assessed a service charge of $10/month and increase in minimum charge percentage from 2% to 5%.

There was a Change in Terms Notice enclosed in my statement of 11/22/08 warning of this breach of good faith, trust, and ethics. This was about 5.5 weeks before it went into effect. The closest mention to an opt-out phrase is this (with regard to the $10 service charge, which they clearly consider to be a finance charge): The account service charge is billed to your account monthly whether or not you use your account, and you agree to pay it when billed. The charge is $10 per month ($210 total annually), and it is a finance charge. The charge is non-refundable unless you notify us that you wish to close your account within 30 days of the date we mail your statement on which the charge is imposed and at the same time, you pay your outstanding balance in full.....If your account is closed by you or us, we will continue to impose the service charge each month until you pay your outstanding balance in full and terminate your account relationship. They also state that the principal factors we considered in amending your account include the APRs and revolving balances on your account. (HMMM - these are not mentioned as potential problem areas in the original transfer offer...and, in my case, they did not change, except that the balance got lower and lower and never went up.) I find this caveat interesting in light of the lottery angle described in an earlier posting. Was it really just our luck that got us all the $10 increase? For me, this represented a whopping 50% increase in the dollar amount of my finance charge. I couldn't help but factor that fact in when I read their reassuring claim: Important: Your APRs will not be impacted by these charges. They really must think we are all stupid. Well, sure enough, on Jan 5, the $10 was posted on the account and raised my existing balance by $10. And guess what, my effective APR, as stated on my January statement is now 5.99%. Compare this to my December statement, which clearly states my effective APR at 3.99%. Is this an example of no impact on my APR? Chase is clearly more stupid than any of us idiots out here.. I would not lower myself to contacting them. I know what they did and so do they, and by what I've read here and elsewhere, it is clear they do not care. So, I got myself a home equity loan for more than double the amount of the balance, at a rate lower than my new non-impacted effective APR and with a monthly payment lower than my new Chase minimum payment, paid off the Chase balance and 3 other credit cards, and got my husband the flat screen he's been aching for...just in time for the Super Bowl. I secured this loan using only my salary (not my husband's), our 50% equity in our house whose monthly payment is $428, and my 757 credit score (never late or delinquent with Chase or any other creditor). Chase is crazy. I clearly will never do business with them again and their reputation is seriously damaged. It is now 4 PM on Feb. 5 and the $10 charge has not yet been added to my $0 balance at Chase. Will check tomorrow to see if it's been added. If and when it is added, I will close the account and get my $10 refund. In the meantime I'll keep the credit line - it gives me a really good debt-to-available credit ratio!!

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KathyWesterville, OH

Reviewed Feb. 5, 2009

Unlike your article states that chase has become more user friendly, Chase has raised the interest rate on all 3 of my card accounts to a 12.99 V. One was 7.99 F, the other 2 were 8.99 F. I have never been late with them since they've been open and we also have a checking account and Mortgage with them. I opted out on 2 of them with the exception of the smallest one as that is my overdraft card. When we applied for a mortgage in Nov 07, they lowered all my limits which caused me to have over 50% balances. I tryed to negotiate with them but to no avail. Seema would not even let me speak with a manager. She stated there weren't any on the floor at the time and took my number saying they would call me back in 24 to 48 hours. I then called the number above and spoke with B J Parker who at least spoke with me and correctly closed 2 of my accounts before they were increased. I don't understand the reasoning behind this rate hike. We haven't been late on anything and always at least make the minimum payment ON TIME.

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SheriPalmdale, CA

Reviewed Feb. 5, 2009

Like most of the people that have written here to complain about Chase and their crooked credit practices, I too have just had this experience with them. I have been a Chase card holder for many years. I have always paid my bills on time, never being late and have paid at least the minimum due or more. Because I was a good customer to them, they constantly sent me offers to transfer balances at lower interest rates. I accepted their offers, paid down the balance and have been in good standings with them. A couple of years ago, I again accepted an offer from them to transfer balances to a lower rate of 4.99%. I have been on time with all payments, and paying more than the minimum. This rate was good for the life of the loan and was a contract with Chase. And what do I now get for being a good customer all these years? A shocking bill increasing my minimum payment from 2% to 5%. This increase is almost impossible for me to be able to pay every month! And, along with that a bonus of a $10 fee every month that they will now be charging me. This fee sounds crooked to me, because on one hand it is called a fee, but on the other hand they call it a purchase (that I did NOT authorize!) so they could add it to my balance owed to them at a much higher interest rate than my 4.99%... Meaning it will never be paid off and keep increasing by $10 until my other balance is paid off. How is this legal?

I called Chase to ask about their $10 fee and the agent told me they needed more money to stay in business, so now I had to pay them to have a their credit card. So my Tax bailout money was not enough for them?? He also said Chase sent notices to me three times that they would be doing this, and this is not true. I was never notified. He then told me if I didn't like it, I was free to opt out by closing my account and paying them what I owed them in full immediately. I then asked about the increase in the minimum payment and why they were doing that to me, their good customer. He told me that Chase wanted to get the money they loaned to me back in their hands as soon as possible, thus the increase. He said the economy was bad, so they needed that money. I thought to myself, he must think I am really stupid Chase wants that money so they can loan it back out to someone else at a much higher interest rate and this is how they are going to do it since they have a contract with me at a lower rate. Again, he told me if I didn't like it, then I could close my account and pay them off. He was very smug and when I told him how hard and unfair his company was being to us he simply said I'm sorry you feel that way' like I'm the one with the problem. But of course he would say that, he can't let on if he thinks it's wrong because he wants to keep his job. And by the way, he never offered the option of taking the fee off if I agreed to a higher interest rate like some here have said they were offered. This has made me ill and I feel violated, as well as everyone else here must feel. As long as Chase gets away with it, what will stop other Creditors form doing this? Chase is paving the way to bring down the rest of America to financial ruin. Isn't that a lovely way of saying thank you for the billions in bailout money? I don't know what I am going to do about my situation, or what I can do but when I do close my account, I will NEVER do business with Chase again. I am telling every friend and relative I have about what Chase is doing, because if they can do it to me, what's to stop them from doing it to them? I suggest everyone this has happened to to tell everyone, get this dirty practice in the public eye. I plan to write to the Federal Reserve Consumer Help site. I also plan to write to our US President and senators to let them know how the company they are bailing out is treating the taxpayers. I plan to write to cable news channels and newspapers. I think everyone Chase is hurting needs to be heard, voice your opinion tell the world.

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TerryGray, LA

Reviewed Feb. 5, 2009

I recieved a letter from Chase about the switch from WaMu to Chase with an increase of 1/2% interest on my WaMu Credit Card(soon to be Chase). I already have an extremely high interest rate of 14.99% fixed APR with WaMu because of a past bankruptcy. My credit score was gradually improving as I kept my payments up and payed extra on my bill each month. Now the good part. I recieved a notice from Chase saying there was a mistake on my disclosure and in fact they were increasing my APR to 23.99% or Prime Rate plus + 18.99% Variable Rate whichever is greater. Thats a 9% increase in finance charges. This is ridiculous. Had I known this was going to happen with the takeover I would have cancelled my card with WaMu before the switch and kept my lower interest rate.

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DeannaLisle, IL

Reviewed Feb. 5, 2009

I have had a WAMU credit card for a few years with an interest rate of 7.99%. WAMU was taken over by Chase and in December they raised my interest rate to 17.99% with no notice. I have never missed or been late with a payment and have always paid many times the minimum due. When I inquired I was told it was because of my credit score. My credit score is the same as it was when I first got the card, no changes.

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CalvinMoss Point, MS

Reviewed Feb. 5, 2009

Please investigate Chase bank for fraud and extortion and racketeering and breach of contract. They have possibly broken predatory lending laws by reneging on their agreements with probable thousands of customers like me who accepted their generous offer of low interest for the life of the balance card deals. They have decided that the life is up.

They offered their customers 3.9% life of the balance loans on credit cards years ago. Now, after paying for 5 years at the rate they have changed the plan and added a fraudulent $10 monthly service fee when no service was requested nor accepted, to make the effective APR go to 6.5% . They also decided to change the min payment from 2% of the unpaid balance to 5% of the unpaid balance. They told me, in a phone call, that they could take off the monthly service charge if I sign a new contract and agree to 7%. Isnt that extortion- adding a charge and offering to remove it for agreeing to higher interest? Consumer affairs web site is full of similar complaints from scores of angry customers. At least one class action suit has been filed against them. Could they change it again and increase the service fee to $50/month and make the minimum payment 25% of the unpaid balance? They must not be allowed to change the terms of the original agreement. Please insist that an injunction be placed on them barring any changes to the original contract that was to be in place for the life of the balance until a court can decide whether or not is legal for them to breech the contract.

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JohnSussex, WI

Reviewed Feb. 5, 2009

Read your price on Feb 04,09 about the class action suit aganist Chase about the check transfers and fees put on your account. I transfer to old cards to Chase and my next month bill was over a thousand dollars which I could not pay sent what I could and each month its more and more fees. Chase has been un-moving when asking for help

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DavidChula Vista, CA

Reviewed Feb. 5, 2009

I have the same issue everyone else has with Chase. I have a 4.99% lifetime promotional interest rate and Chase tripled my monthly payment and is charging me a $10 service charge every month. When I called to complain, they gave me the option of paying the service charge, for which the offer no service, raise my interest rate to 7.99%, or pay off the card and close the account. My excellent credit and faithful payments made no difference.

This seems extremely unethical and illegal to me. If you get a loan from a bank, they don't change the terms of the contract, especially when you made every payment on-time. How can credit card companies get away with this?

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MattSeattle, WA

Reviewed Feb. 5, 2009

I have been a customer of Washinton Mutual for years, with a checking and savings account, as well as a credit card account. Following Chase's buyout of WaMu, I got a welcome letter from Chase informing me that they are raising my creit card interest rate to 15%. I have an excellent credit score, have never exceeded my credit limit or missed a payment. When I called to ask them about it, they said only that I could opt out, which means close the account. I am totally disgusted with this, particularly after they have received billions of our (and probably our grandchildren's) tax dollars, ostensibly to improve consumers' access to credit. I am not interested in supporting their failed business model with more of my hard earned dollars. I am closing my Chase credit card, and I am also closing my checking and savings accounts with Chase and moving everything to my local credit union, where at least I know how my money is being used. I hope every other customer that Chase is taking advantage of will do the same.

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AngelaKirkland, WA

Reviewed Feb. 5, 2009

As of Febuary 2009, I received a $10.00 (monthly) finance fee on my CHASE credit card statement. And...my monthly minimum went fron $158 per month to $366. I have great credit - just ran my report last week, so I know this has nothing to do with me. When I called and asked why, they said they had sent me a note last November. (That doesnt make the charges appropriate).

Chase customer service said becasue I have a balance on a promotional rate they are not making money on me and need to charge me the $10 to make money (off me). The increased monthly minimum is to help me pay off my card sooner. I was surprised that they came right out and said they werent making money on me...so I have to pay more. This sounds like a bait and switch. It seems unethical (but I guess not illegal) to get a customer hooked on one rate and then decide you werent making enough money and start charging new fees. Outrageous! Seems like they are more interested in collecting as many fees as possible than retaining customers. I have had 2 Chase cards for more than 15 years. I will never use them again.

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GarthIrvine, CA

Reviewed Feb. 4, 2009

I have a Chase Mastercard account with two low interest rate balances from transfer promotional rate offers that are very old ~3k @ 2.99% and ~5.5k @ 3.99% on the same card. On my December statement I noticed an increase in my payment amount from $164 to $405 and also Chase added a monthy fee of $10. When I called them they said this was a change in terms due to economic conditions and that the only thing they could offer was to raise my rate to 7.99% to lower my monthly payment. I'm very good at keeping records and know I have the original terms of my transfers but I'm guessing they probably have clauses saying they can change the rates anytime they want. Still, given the economic bailouts by the government, I would think someone would be putting a stop to banks doing things like this when they know now is the worst time to be increasign payments rates. I'm not able to afford the high payments but I do not want to pay the extra money, in rate increase, to a bank that treats it's customers this way. My account is in good standing and I've had it for many years. They are litterally CHASEing their customers away. Is there anything I can sue them for? Thanks, Garth

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SteveMaui, HI

Reviewed Feb. 4, 2009

Got a Bank One Credit Card

On 2/23/05 I wrote a Bank One Check #2703 for $16,000. Bank One charges a $50 or $75 fee. Check agreement says 3.99% APR for the life of the loan. For the next 4 years I made all required minimum payments on time. Meanwhile Chase bought Bank One and states it will honor Bank One agreements. I made no additional use of the card. Chase ups my purchase rate to 27.24%. Then on Feb. 2, 2009, I get Chase statement. On Jan. 5, 2009, Chase starts charging a $10 a month "finance charge" fee. Chase charges this fee to purchases. These actions raise my APR to 5.75% with the promise that it will compound and skyrocket. Isn't this fraud? A breach of contract? Deceptive business practice? Chase also raises my minimum payment from 2% to 5% increasing my monthly payments from $143 to $353. Chase tells me (spoke to Tom Lions in Columbus Ohio 8:44 HST 2/4/09) that if I opt out they will force me to pay the entire debt off within 30 days or raise my interest rate to 7.9% (which is worse than the $10/month fee) Of course, according to them they still can change whatever they want (i.e. not uphold their 7.9% agreement just like they are not upholding their 3.99% agreement). I still owe over $7K. To Russ of San Diego:

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CathyJacksonville, FL

Reviewed Feb. 4, 2009

I payed my balance and closed my account, and they turned around and charged me 31.94 in interest on a closed account.

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RobinKaty, TX

Reviewed Feb. 4, 2009

I cancelled this card and transferred the balance to a Bank of America Card in November of 2008. I made the November payment as well. Bank of America underpaid the card by $117.75 which I am willing to give them. They did not cancel the card but sent no bill for December and January. Now I get a bill for February for $353. All my expanations to several different people have fallen on deaf ears. They will do nothing to rectify this situation.

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VictorPhoenix, AZ

Reviewed Feb. 4, 2009

ATTENTION EVERYONE - My experience has been the same, so I won't go into details. However we all need to take action against this unethical business practice.

As X of Phoenix suggestion, I have filed a complaint with the Comptroller of Currency and urge everyone to do the same. To file your complaint go to http://www.helpwithmybank.gov/complaints/index.html. Further, you can participate in the class action law suit at http://www.gslawny.com/lawyer-attorney-1383679.html.

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VictorPhoenix, AZ

Reviewed Feb. 4, 2009

JPMorgan Chase unilaterally changed the terms of my fixed rate credit card. After having the card for 3 years always on time, they decided to add a $10 monthly charge (there was no charge previously). In addition they increased the minimum payment amount from 2% to 5% of the balance. I find this unethical business practice as it has put me in financial hardship.

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BarbaraRedmond, OR

Reviewed Feb. 4, 2009

I went on line to schedule my Chase credit card payments like I do every month and noticed my payment due had gone from $113.00 to $286.00. I about had a stroke so I called them and they said they had changed the terms of my agreement and if I wanted to keep my 4.99% then I had to pay the larger amount, but if I wanted my payment to stay the same then they would have to raise my interest rate to 7.99. I told them that I could not do this and why where they doing this to me since I have not been late or missed a payment. I told them this was like blackmail, either I pay the higher payment or the higher interest. I cannot afford $286.00. I think this should be against the law since I did nothing wrong. Here everyone is struggling and instead of helping they increase the financial burden and undo stress on innocent people who are paying their bills and trying to keep afloat in these hard times.

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DanaLebanon, OH

Reviewed Feb. 4, 2009

We also were lured into transferring a balance to a Chase credit card with a guaranteed annual percentage rate of 3.99 until the balance was paid in full. In January 2009, I noticed our minimum balance payment went from 2% to 5% of the unpaid balance. Also, Chase added a $10 fee. Looking at the bottom of our statement, the APR listed is higher than our agreement (our new rate is above 9% APR). I called and talked to 3 different reps. They offered to let us go back to the 2% minimum payment if we gave up our 3.99% APR and accepted a 7.99% APR until 2011. Also the reps stated they would remove the $10 monthly fee if we accepted the higher rate. I declined and told them we paid a fee up front to get the 3.99% rate and plan to keep it. The reps tried to tell me that we still have our 3.99% APR with a $10 fee added due to the economy. However, when I look on our statement, it shows that our rate now is above 9% APR. There is no way this could be legal and they are not abiding by their end of the agreement. We have not been late on one payment with this account and almost always pay more than the minimum payment. We plan to pay off and close this account and never do business with Chase again. We feel we were lured in and lied to. We refuse to do business like this. It is very sad news that our tax dollars are going to support companies like Chase that can be so deceitful to their good honest customers. I feel they are trying to get all they can from good customers before the federal regulations go into effect in 2010. If we band together, surely something can be done about this unscruptulous company.

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NormanAmherst, NH

Reviewed Feb. 4, 2009

I have an outstanding balance from a balnace transfer, with a 3.99% promotional interest rate, fixed until the balance is paid The minimum monthly payments have been 2% of the balance.

The minimum monthly payment was increased to 5% of the balance, and a $10.00 per month service charge was imposed. Everyone being cheated by Chase, should file a complaint with: Office of the Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010-9050 ph 1-713-336-4301 (fax) These changes are arbitrary on the part of Chase, and done merely to improve their profits. They allow many of their customers to pay off their balances, keeping their existing promotional interest rates and repayment terms. We have 5 credit card accounts with Chase, and only one of them has had these additional costs imposed on it, so far. Their customer service reps. claim that terms on those accounts will not change, because I have "opted out" and closed the accounts. Is their a class action law suit against Chase in process yet? Is there legal action to identify all of their customers that have been cheated by this action?

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BarryNewport, NC

Reviewed Feb. 4, 2009

Like many others, I have experienced rate hikes "in response to market conditions and to maintain profitability on your account", quote. An increase from 9.99% to 14.99% in violation of our agreement without provocation. My other Chase account jumped from 9.99% to 29.99% due to ONE late payment of 4 days. Numerous calls for some assistance found no relief, and an associate informed me that I was not entitled to any adjustments or assistance despite having my income shrink by 75% over the last year.

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BonnieWilliams, CA

Reviewed Feb. 4, 2009

I contacted Chase yesterday to advise them that I have lost my alimony and my business has gone under. I only have a small account with Chase, credit line $300 (by choice) and they are charging me nearly 27% interest which makes it difficult to get the balance down. I inquired as to whether or not they could at least lower my interest rate while I am struggling with my finances. Bottom line: No. They would not even revue my account (which has had an excellent rating in the past) because my balance was $20 over the limit (convenient for them, they add a $39 penalty to the account for that.) Last month I set up automatic payments with them and am scheduled for a minimum payment in a couple days - which obviously they can see on my record. I don't expect any bail out. I just needed some help with the interest rate and it occurred to me that, in the midst of the current economic crisis in the US, they would take my need seriously and extend some kind of consideration. No. Their reason for not reviewing the account was based on the fact that my last purchase brought the balance $20 over the limit. My question is ... in the past, purchases were declined if it brought the account over the limit. So why not my last purchase? I think these credit card companies let such purchases go through so as to generate, yet, another fee in their favor. And with the interests rates falling on everything else, WHY is the government not making the credit card companies lower the rates they are chargning consumers?? It is highway robbery. They are nothing but loan sharks. PLEASE do something to make these companies act more responsibily.

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SamuelArlington Heights, IL

Reviewed Feb. 4, 2009

While checking my Chase Credit Card statement I noticed that my monthly minimum payment had more than doubled and there was a new fee of $10 (service charge) on the account. When I called the service rep told me the terms of my 4.99% lifetime fixed rate balance transfer loan have changed. The 2% minimum is now 5% AND there is a $10 per month service fee. I was told that Chase could remove the $10 fee and reduce the minimum back to 2%, if I allowed Chase to bump up the interest rate to 7.99%. When I asked they could do this, I was told the Service Agreement gives them the right to do that.

This is completely unethical, after paying a large transfer fee on the front end to get the good interest rate, Chase could start charging the user any amount they want and when ever they want.

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MichelleCircleville, OH

Reviewed Feb. 3, 2009

I was promised a rate of 4.99% until my balance was paid in full. Then I opened my Jan. 2009 statement to find they doubled my minimum payment and have begun to charge me a $10 per month fee (placed in a different fee category of 7.99%, so that while you pay down the balance that is sitting at 4.99% this second category is accuring additional finance charges that don't get touched until you've paid the first balance in full).

I have never missed a payment or been late. According to their STORY, they sent out a letter to me on Dec. 4 to inform me that they were changing the rules in the middle of the game. I requested a copy of this letter that I never reveived. I haven't received the second copy either. When I called to find out what was going on with my bill when I received it in Jan. they told me if I paid off the balance in full by the due date I would get a credit for the $10 finance charge. So I paid off the sizeable balance and called back today to make sure I get the credit but am now told the only way to get it is to close my account OR I will continue to be charged a monthly maintenance fee of $10. Now who in their right mind would pay $120 to keep open a credit card account? So I closed my account afterall, which is what they really wanted me to do in the first place I guess because I have good credit and they can't make enough money off of me....when I think I signed up for this credit card as a SERVICE to me. Chase Bank needs to understand that they are providing a SERVICE to the customers who choose to open an account with them. I hope the banks will not keep merging together so that consumers will have choices as to where they will want to bank and banks will remember their place.

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TracyLos Angeles, CA

Reviewed Feb. 3, 2009

Chase more than doubled minimum payment due. Never late, great credit on a balance transfer that was for the life of the trsfr. Angry and ready to be part of a class action suit. Transferred a student loan to it and now this. Where are the elected officials? Sen. Dodd's office won't respond. Try him

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JulieGrand Rapids, OH

Reviewed Feb. 3, 2009

Just an update....If you are planning to pay off your Chase Credit Card because of the change in terms that has affected just about everyone here - if you don't want to close your account and negatively affect your credit rating, call Chase and agree to change your promo rate to the 7.99%. This will cancel the $10/monthly service charge. They should send you a letter stating this. Then go ahead and pay the balance off. You don't have to cancel the card and you won't get the $10/monthly fee. (At least until they change that rule too!)

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BobAdams, NE

Reviewed Feb. 3, 2009

A buddy of mine told me how chase did him on his 3.99 life for loan account. Same as most everyone else on this sight. So I check mine and NO Problem. So buddy and me call Chase. Well we find out they lottery so picked 500,000 cardholders to do this with.Well this $10 charge is 5 million monthly extra for them. THIS LOOKS VERY UNETHICAL TO ME SINCE CHASE RECIEVED $25BILLION BAILOUT. Please,Please call your United States Senator or Congressman about this and ask them to ask Chase to either go back to old rules or give back our taxpayer 25 billion dollars.

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MichaelFlorham Park, NJ

Reviewed Feb. 3, 2009

Always make payments on time. On a $15,000 credit balance, Chase raised my minimum payment from $321.00 to $789.00. This supervisor Lauren stated that she would lower the minimum payment if I would pay a higher interest rate than the current one -- extortion.

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MichaelFlorham Park, NJ

Reviewed Feb. 3, 2009

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GinaRose Hill, KS

Reviewed Feb. 3, 2009

I received my monthly statement today and was shocked to find my payment had increased to 5% of the outstanding balance, along with a $10 monthly service charge. I had taken advantage of special low rates in the past and now, 'due to market conditions', the credit card company has exercised the option to change the terms, substantially increase my rate and add on a monthly charge that amounts to nothing more than additional interest. I called to plead my case and was told that the only way to return to the 2% minimum payment was to allow the rate to be increased to 7.99%. Since I am currently unemployed and having difficulty finding another job, I agreed to the increase. I feel victimized by this company - I have always paid my bills on time and pay additional every month as well. I have continued to make the minimum monthly payments along with extra payments while on unemployment, but that does not count for anything with this greedy company. I intend to write to every congressman and senator I can to report this experience as I feel it is predatory lending at its worst. I only wish consumers had the same options to 'change the terms' in the middle of the payment stream if they encounter difficulties such as a job loss or illness.

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MarkNorth Versailles, PA

Reviewed Feb. 3, 2009

The Chase increase in minimum payments, $10 monthly fee and extortious offer to increase to 7.99% has happened to many posters of complaints in this forum since ~11/2008. Everyone should be aware of the class action suit now filed in US District Court of So. California. You may reach this brief and become a party to this suit by using the URL:

http://www.gslawny.com/lawyer-attorney-1383679.html

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PamLouisville, KY

Reviewed Feb. 3, 2009

I have had a 3.99% & 4.99% promotional rate for life of the loan of this card for a while. I don't use the card only make the payments plus the finance charges to avoid any added money onto what I owe.

My recent statement reflected a $10.00 monthly fee plus an increase of my 2% payment of the loan amount ($7,688.00) to a 5% of loan amount. I was told by rep that all who carry a 5.99% apr or lower will have the change. I could opt out of the promo and the $10.00 monthly charge by accepting the 7.99%. I didn't do that as of yet. I try to figure that $120.00 yearly and 5% compared to the 7.99% and I think I will still be coming out better saying with what I have. Even though the payments are more than double I an still make the payments and still be cheaper than if I change to the 7.99%. What do you suggest? BTW- I do have an offer for 3.99% for life of the loan where I don't have to use the card each month to keep the promo. But I did a research on them on the internet and it was not good.

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ScottGlen Rock, PA

Reviewed Feb. 3, 2009

I agreed to transfer some debt to an account at 1.99% interest after an initial 3% fee and have faithfully made prompt payments monthly to pay off this debt. This month Chase Visa increased my minimum payment from 2% ($150)to 5% ($369)and started billing me a $10.00/month service fee.

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PaulEpsom, NH

Reviewed Feb. 3, 2009

Chase bank .. 9k balance at 2% just went from 190/ month to $475 requiring a minimum 5% to keep my rate. They said they sent notice of this but I have no documentation and they said they would resend .. I said what does it matter your not going to stick to the original rates.

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PearlineBronx, NY

Reviewed Feb. 3, 2009

I paid off my Chase CCard [#5122571005618592] in full by the due date and now I have another bill for solely finance charges in the amount of $178.35 due on 02/22/2009. I spoke to the Chase rep and explain to her that I previously spoke to another rep prior to paying off the card to inquir about finance charge and was told that a finance charge may or may not be applied since the balance due will be paid off in full and if I do get a statement for solely a finance charge to call back and request to have it be remove and a rep will be able to remove the finance charge. However today I spoke to Carlie and was told that no matter if I paid the balance in full and my account is close I still will be charge finance charge and have to pay it and they cannot remove the finance charge. I ask to speak to a supervisor and was told there is nothing they can do I just have to pay the finance charge. I also notice on the back of my statement states We accrue periodic finance charges on a transaction, fee, or finance charge from the date it is added to your daily balance until payment in full is received on your account, well my question is payment in full has been received on my account so why am I being charge finance charges for over a hundred dollars for a close account I paid off in full and after their rep told me it will be remove if I was charge. This is just another way to swindle more funds out of consumer and also if that is the case I guess once the finance charge is paid I will be charge another finance charge for the first finance charge. The reps statment as well as the statement on the back of the bill contradicts each other by stating one thing and meaning another. To put a long story short I will like to have this finance charge remove from the account and bring the acount to a zero balance as what it should be. I have also written a letter to Chase Card Member Service on this matter.

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JudySarasota, FL

Reviewed Feb. 3, 2009

My 4.99% for life rate now carries a $10 a month charge! The minimum payment has also doubled. I guess they think they can change the terms of an agreement any time they want more money in their pocket! Is this legal?

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CherylTiverton, RI

Reviewed Feb. 3, 2009

I have never been late with a payment but without me realizing it I went over my credit line one month and was charged the 39.00 fee and then went over my credit line a second month by 15.62. I was charged the 39.00 fee, no problem, but then my interest rate jumped to 29.99% and I am being told that it will now stay at that rate for 6-12 months....That has added to my account in one month a finance charge of 426.83...At this rate I will never get out from under this debt....This may cause me to default on this card....I have called and explained that I need help with this and they are not willing to do anything...I am most upset that my card wasn't declined at my credit limit if this was going to happen....I am being told by the media to call the creditors and they will work with you...This is not the case with Chase and I am so angry I have always been on time with my payment and have paid over my minimum required payment, this is true with all my creditors...I think they should be reported to someone for this type of business practice...I feel I was tricked into going over my credit limit and now being taken advantage of....Please advise to what I can do at this point...

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LeslieOmaha, NE

Reviewed Feb. 3, 2009

On February 2,2009, I recieved a notification from Chase that my interest rate will change on March 1, 2009. It is currently at 7.99%. It will jump to the prime rate (currently 11.99% plus 7.99%)This announcement comes after NO missed payments, Late payments, or over the limit occurances with this institution EVER!I have held this account for about 5 years.The reason cited is maintaining profitability on your account

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ThomasChicago, IL

Reviewed Feb. 3, 2009

Chase let Viking collections transfer somebody elses money into my account. I was not primary holder or power of attourney. The account is not listed on my credit report bbut they let Viking transfer 6,000.00 into my account

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LindaCentreville, VA

Reviewed Feb. 3, 2009

I was sent one of those offers to use their 'convenience' checks at an interest rate of 4.99% for the life of the debt. Since one of my other cards was charging me more, I decided to go for it. What a mistake! I wrote out the check and deposited it. I just received my first statement from Amazon/Chase Business Account, and to my surprise and chagrin, they charged me a fee which put me over my limit. This in turn caused an overlimit fee of $39, but even more importantly, it 'voided' the 4.99% interest rate. The statement now showed that my rate was 27.24%!!!! I called Customer Service immediately to see what they could do. I was informed that they could do nothing about it. They would not raise my limit (it would only have to be raised about $300) to accommodate the additional money that THEY charged me, nor would they consider waiving the fee or lowering my rate as a one time courtesy. Basically the attitude was, too bad. I am outraged by this bait and switch operation and I have complained to the Federal Reserve Consumer Help Board.

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BobEast Troy, WV

Reviewed Feb. 3, 2009

I received a blance transfer offer from Chase and took them up on it. This month they increased my min payment from $130 to $320 and are now charging a $10 monthly fee. This monthly fee was not part of the original agreement. I have not been late on any of my payments.

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EricCliffside Park, NJ

Reviewed Feb. 3, 2009

I kept receiving checks from Chase to use money that was on my credit card for 5.99 % i decided to use a check and everthing was fine. My minimum payment was 240.00 i have paid my bills on time for years and more than the minimum. Now January 09 hits and my minimum payment is 725.00. I am also getting billed a 10 dollar fee plus 5% of the balnance of my account. Now they are telling me that in order to avoid all the fees and increases i have to agree to switch to a 7.99% fee and only upto January 1o th. I cant believe these greedy companies.

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PaulaRiverton, IL

Reviewed Feb. 3, 2009

Same story as all the others..

CHASE BANK IS BEHAVING LIKE A LOAN SHARK - New $10 fee, or, the increased rate from 3.99 to 7.79. Same explanation from the phone reps, this is due to the economy, and that Chase needs to build revenue So they are targeting the Perfect Paying customer, who has not increased their debts to Chase. We were told we only had option A or B The new $10 fee, or the higher interest rate. We told them we would take OPTION C. We would pay in full, less the $10 fee and close the account. The phone rep told us we would still be charged the fee and Late fees on top of that. I wrote a lengthy letter to Chase, including our payment, less the fee, which I mailed to special address for disputes etc. We told them we were taking OPTION C at our discretion, since we never received any advance notice from them regarding a change in terms. Fortunately, our balance had reached a low enough level that we could pay it off in full, from the savings we were hoping to use for vacation we've never had. And now thanks to Chase, we are credit card debt free. But TWO WEEKS AFTER PAYING IN FULL, we received a letter from Chase, stating their regrets, and suggesting we call to see if their is anything else they can do to possibly re-open our account. They made a point to mention in this letter, that we STILL HAD A REMAINING BALANCE OF $10. This fired us up a bit, so we had to call again, and request a supervisor. The supervisor finally agreed to waive the remaining $10 fee balance. (yet to be confirmed in writing). She had the nerve to defend Chase by stating that we had the pleasure of benefiting from the low rate up until now. My heart breaks and worries for all the others who have fallen victim to these new actions by Chase. The increased mimimum payment can put many good paying customers over the edge. We would be suffering as well, if this had taken place just a year ago. I have written letters to Chase, and some Media watchdogs, and the Dept of Treasury, and State Senator. I find this FEARFUL BECAUSE... If Chase Bank is allowed to take this action, then what's to stop all of our Lenders from suddenly becoming Loan Sharks? If this sort of thing is allowed, and we suddenly open all of our statements one day to find similar new terms applied...... then whatever hope remains for the economy to hang on will be gone. The effects of such a possibility would be earthshattering. The banks think they have problems now? All of us are paying for the economy everywhere we turn, besides the tax dollars being used for the bailout. Lost 401k's, and higher living costs from fuel, groceries, healthcare, not to mention worrying if our jobs will last. Practices such as this simply cannot be allowed to happen. I hope everyone writes letters, and sends them to many recipients.

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DeannaSaint Charles, IL

Reviewed Feb. 3, 2009

Last year, we transferred about $20,000 to a low interest offer from Chase from other credit cards. In January, Chase raised our minimum payments from 2% to 5%, and tacked on a $10.00 per month charge. We cannot afford to pay the 5% per month, so they are putting us in a very bad position. When we called Chase and told them we entered into a contract with them, they said basically, too bad. The person on the phone I talked to said Chase wasn't making enough money, so they tacked on the $10.00 charge and upped the monthly payment. How are they going to make more money by forcing us to pay $900.00 per month? This MUST be illegal. How can credit card companies get away with this? There's no other industry in the world that could treat consumers like this! How about a class action law suit?

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JenniferSan Francisco, CA

Reviewed Feb. 2, 2009

FYI-I googled Chase complaints and found these complaints regarding minimum payment due spikes, new fees and charges, and breached contracts. I paid my Chase card off in full and have put it away in the drawer not to be used. If this is how they treat their customers, they won't get any money from me! I hope more customers will research before giving business to them!

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KerriPoynette, WI

Reviewed Feb. 2, 2009

I have had the same problem as the other posts, transferred balance with new 5% minimum payment hike.

I had a small breakdown with this, Chase has stepped over the line on this. The manager with whom I spoke to, commented that all credit companies are doing this. I corrected her over 10 times. I have had no other company do this to me.

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MkShelton, CT

Reviewed Feb. 2, 2009

I had a fixed APR like many of them here for the life of the balance. Then they changed the terms to adda $10 fee every month and increase my minimums to 5% instead of the usual 2%. This is a rip off and very arrogant. First they beg for our money in DC and then they take large bonuses and they on top they rip us off. HOW DARE THEY. I would ask everybody who were affected by this file a complaint with the state attorney general. If they receive enough complaints they will launch an investigation.

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EdHillsboro, IL

Reviewed Feb. 2, 2009

Same as everyone else on balance transfers that are being charge $10 monthly and 5% minimum monthly payment.Contact your local T.V. stations about the problem. Contact your U.S. Senator. Consumers need to see this information. Chase will not want all this bad publicity. We have to band together to correct this.

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PhilipLexington, KY

Reviewed Feb. 2, 2009

I just filed a complaint stating that Chase was charging 12.14% on the $10 monthly fee for a low promotional apr. That part is not a fact. It only a piece of info I read online.

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PhilLexington, KY

Reviewed Feb. 2, 2009

Have a Chase Credit Card and have never been late on a payment. Minimum payment on my balance transfer has been 2% up until now and with no extra fees. Just received my bill and Chase has upped the minimum payment fee to 5% of the total balance and added a $10 service fee each month to allow me to keep my promotional APR - which by contract is in force for the life of the balance. I can choose to either pay this extra fee per month, which will stay on the card, to be paid off last at 12.14%, or I can opt to increase my APR %.

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JamesBallwin, MO

Reviewed Feb. 2, 2009

After receiving a government bailout, Chase has proceeded to raise their customer's interest rate. If you read your website, there are hundreds of simimlar complaints. This is a predatory practice that should be stopped.

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KimBattle Creek, MI

Reviewed Feb. 2, 2009

I too have been a victim of the Chase Bank â€œscamâ€? that is punishing good customers that had a contractual agreement regarding their Chase credit card. I got the minimum monthly payment increase to 5% of the balance, which doubled my monthly payment. I also got the $10 per month â€œservice feeâ€? tacked on which is at a higher rate and thus increases my APR overall. All of this when I too had a set rate agreed upon with Chase for balance transfers. I also got the offer of a 7.99% rate to be â€œlocked inâ€? if I agreed to it that would supposedly freeze my account in the future and make me immune to any further account changes. Yah rightâ€¦ that was the same agreement I had with them when I agreed to transfer some other balances to their card in exchange for a â€œlow set rateâ€?. I know they could care less about one little customer, but this is what their fraudulent practices will cost them financially in terms of this one little customer as I immediately cancelled my card and refuse to ever do business with them again. 1 â€“ they will lose the monthly finance charges I paid faithfully on my account as I will be getting a loan from my credit union today and paying off their card by the end of the week (this new loan will be at a slightly higher rate, which I could care less about considering how badly I have been treated by Chase), 2 â€“ they will be bad-mouthed to everyone I know and thus lose many future potential customers, 3) I refuse to consider financing the new home purchase that I am considering through them, and 4 â€“ the new car I have my eye on will not be financed through them. As I saidâ€¦ I am sure they could care less about me (that is pretty apparent), but I feel better at least knowing that I will be costing them thousands of dollars in the future in lost business.

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AnthonyDallas, TX

Reviewed Feb. 2, 2009

I borrowed money on the Chase Credit card with a fixed rate of 4.99% till the balance is paid off. I have never been late, usually paid more than the minimum payment. In my last statement they changed the minimum payment due. The minimum payment went from 2% to 5%They did not change the percent rate.

I called & they said we changed the term. They didn't say I did anything wrong but we changed the terms. They did offer a 7.99% rate with a 2%minimum payment.

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PravinWest Des Moines, IA

Reviewed Feb. 2, 2009

We have been Chase Credit Card holders for many years and during past few years we have accepted their offers of balance transfers at low rates of 3.99% and 4.99% , with monthly payment of 2% of the balance on each card. The low rates offered to us were for the life of the loan good until the balance is paid up in full on each card .

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AliceTorrance, CA

Reviewed Feb. 2, 2009

I had a 3.99% APR for the life of the balance transfer. Several years ago, Chase notified me that they were raising the interest rate to something like 24%, so I declined the terms and closed the account. I had to call several times to get the APR put back to 3.99%. I also had some purchases at the 9.99% APR. On my last bill, there is only category, purchases, and it's 7.99%. I did not get any notice. Now, I get a notice that are changing their terms, raising the interest rate sky high again, etc. But, I have already closed the account! How can I close the account to decline the change in terms? I have never been late for any payment with this company.

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ShawnBeloit, WI

Reviewed Feb. 2, 2009

Identical to all other stories, I had a 4.99% for the life of the loan on my chase card as a balance transfer. I have made more than my minimum payment every single month, and I have auto pay set up through my bank so I don;t have to worry about missing the payment or being late. LUCKILY I happened to look closely at the last bill and see that my minimum payment more than doubled! If I would have let my auto payment go through as scheduled, they would have jacked my interest rate sky high for not hitting my minimum payment (which I know will happen to thousands of people). They also starting putting a $10 charge every month saying it is because of the economy.

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JamesAustin, TX

Reviewed Feb. 1, 2009

We recently opened our CHase statement and discovered that our monthly minimum payment had more than doubled AND there was a new fee of $10 on the account. We called to find out what was going on, and the service rep told us the same thing -- the terms of your 3.99% lifetime fixed rate balance transfer loan have changed. The 2% minimum is now 5% AND there is a $10 per month service fee. But she could delete the $10 fee and reduce the minimum back to 2% if we allowed her to bump up the interest rate to 7.99%. This sounds completely illegal to us; we paid a large transfer fee on the front end to get the good interest rate. This fee of $120 per year is essentially an increase to the interest rate, no matter what they call it. We have not missed a payment nor have we been late with a payment. Needless to say, we will not utilize any Chase financial products going forward. This maltreatment of consumers cannot be legal. Someone help!

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JohnSelma, NC

Reviewed Feb. 1, 2009

We retired last July and moved to North Carolina. One of the things we did to prepare for living on retirement income was take advantage of the myriad offers from Chase bank to transfer balances at a low fixed rate until that balance was paid off. We always made our payment on time and it was always more than the minimum. Last Tuesday we got our monthly statement and the minimum payment had jumped from to two percent of the balance to five percent. In addition, we were charged a $10 fee. When we called the company we were told that the only way to return to the previous minimum payment and avoid the monthly $10 fee was to agree to allowing them to almost double the interest rate. Wednesday we received the statement from Chase on a card that is used occasionally to pay for a catalog or online purchase. We pay that balance when we receive the bill. We were charged the $10 fee on this card also. The company's response on this was they aren't making any money on the account because we pay it off so they will be charging $10 per month for us to have credit available. The only way to avoid that is to cancel the card. Isn't this a breach of the original contract that was in effect when we transferred the balances? And what about the card that gets paid off every month? How can they charge us $10 a month for not carrying a balance? They charge the merchant when I make the purchase.

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DavidSan Diego, CA

Reviewed Feb. 1, 2009

I have had a Chase Visa for several years with a guaranteed 4.99% APR on balance transfers for the life of the balance. There was no annual fee for this card and the minimum payment was 2% of the balance.

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RussSan Diego, CA

Reviewed Feb. 1, 2009

Same story as everyone else. Starting January 2009, $10 service charge on 3.99% balance transfer account, plus increase in minimum payment from 2% to 5%. Their alternative was to opt out by transferring to 7.99% rate until 2011, effectively doubling the rate for the next two years, and then subject to increase again after that. No thanks! I've been a loyal Chase customer for years. So much for having excellent credit and making all payments on time. There are a couple law firms that have filed a class action lawsuit against Chase for this deceptive practice.

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JessicaCowpens, SC

Reviewed Feb. 1, 2009

As everyone else has noted...I too feel that I am a victim of Chase. I have ALWAYS paid my balance on time and even pay extra. But this is the reason I believe that Chase has made the decision to place a ludicrous $10 monthly charge on me. People like I that took advantage of their great APR and made extra payments do not make Chase money. Only do credit card companies make money when you don't pay on time or have a high APR. Therefore they think they can make up for it by charging an additional $10 per month. They are just waiting for those good customers to default...The supervisor I spoke to said that it was because I only had a transfer balance that I was affected by this new charge b/c they were not making money. WHY MUST I PAY FOR THEIR BAD DECICTION TO MAIL ME THE GREAT OFFER OF 2.99??? I held up my end of the bargain why cant they? And what makes them think that they can try to tell me that I can avoid the $10 if I change to 7.99 APR; do they really think I'm that stupid not to know that my monthly finance charge you be more than the $10 if I were to change?

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CamiloMargate, FL

Reviewed Feb. 1, 2009

One month (Dec 2008) Chase is sending me a thank you letter and promoting a new low rate of 5.99% encouraging to spend more and the next month now (Jan 2009) they are revealing that their APR is going up to prime(4.00% currently) + 10.99 so new rate is 14.99%. 5.99 -> 14.99 in just a few weeks. I have good credit and always paid on time, usually more than minimum. So, Their reason for the high rate? Maintaining profitability on [my] account. I loved my account management through chase online but because of this I will be closing their accounts as soon as possible and never doing business with them again. I don't know whether my fixed rate for life and other special rates are now affected too.

I have two images demonstrating their quick immoral and hopefully illegal rate hike that I encourage anyone to distribute to make sure everyone is aware of Chase's actions. http://i16.photobucket.com/albums/b25/cgmatrix/chase0109.jpg

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BerniceParkville, MD

Reviewed Feb. 1, 2009

I have been a Member For many years, I signed up for FIXED Rate interest for the life of the LOAN At 3.99% FIXED FOR Life , My balance is $3,344.95 with min. payment of ( Was ) $68.00. and I always pay before it's due date never have i been late and I always pay more than the min. due.

Now (Feb 2009 )They are charging me addition $10.00 a month /$120.00 a year which is a Service fee To keep My Rate at 3.99% Fixed rate and my payments would be $169.95 that's $101.00 more a mth than my Min. paymt has been( At least for Feb 2009 which it seems they can change any amount at any given time without our agreeing to it) OR OPT OUT And Pay 5% each month on the remaining balance $3,344.95 ..and let them raise the rate to 7.99% and won't have to pay the $10.00mth/120.00 yrly fee. How can they change anything without Us sigining it weather in writing or Electronic?? This is unfare and needs to be STOPPED and the cusomers that are getting ripped off need to get it changed. Bank Of America seems to be doing the same thing, Not even a flyer or a IMPORTANT Message about them raising anything! My Bank Of Amer accout also Doubled Nov & Dec 08 and Jan 09. I Will call the FEDERAL TRADE COMMISSION and Make a Report, and COMPTROLLER OF THE CURRENCY 1 800 613 6743,AND CHASE CEO,JAMIE DIMES 212-270-6000 and hope they investagate this action Chase CC. is doing to us. but the more people that they have make conplants The more they will investage, so please TAKE 5 min and call The Federal Trade Commission,Compt of the Currency and Your State Congress. The more people we can get to call to report CHASE and Bank Of America.. The better our out come will be. I have always had Great Credit and I am 76yrs old. I have never once been late on my / with creditors. I have never filed bankrupt. before .. but this may force me to take those actions, even if only against CHASE AND BANK OF AMERICA!! ( P.S. anyone with a Cell Phone should also look at their BILLS, These companys are now starting to do the same thing ..Add Customer Service Charge

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BrendaLivingston, TN

Reviewed Jan. 31, 2009

I was absolutely horrified to see my Chase Card Services statement for the month of January. The payment had more than doubled and there was an additional $10 service charge. I immediately called to find out what was going on. I was told that the new monthly amount was correct. (previous payment was $220 -new payment $544) How can they break a previous contract for a lower interest rate for the life of the balance as long as it is paid on time (and it was!!) Was offered new payment plan at a higher interest rate (7.99%) until 2011 to bring payment back down to what it was originally but the January payment would Not change. Isn't this a breach of contract on Chases part??????

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FrankClearwater, FL

Reviewed Jan. 31, 2009

This is another of the complaints of people who accepted a transfer offer, for a set fee, of funds to a Chase Credit card which would then be held at a set low interest rate for the life of the loan, only to have Chase recently tack on an additional finance charge of $10 per month, raising the effective interest rate considerably. There is an attorney contemplating a class action suit. Please see http://www.gslawny.com/lawyer-attorney-1383679.html

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DoanKaty, TX

Reviewed Jan. 31, 2009

January 31, 2009

To Whom It May Concern, Im writing this letter relating about the service charge-finance charge ($10)?, that was posted on the recent statement. I called in to the number listed 1-800-436-7927 on Wednesday 01/21/2009. I was told that this amount is for monthly service, beginning this year 2009. First, I had never been informed for the service charge will be applied to this account, starting this year 2009. Second, if there is going to have a service charge, this service charge should be applied only if there is any new transaction or purchase using this account starting this year. This service charge could not be applied to the old transaction that had been in the account since a long time ago. The current balance in this account is from some transferring balance that I did awhile back ago. When I agreed with Chase for transferring this transaction, there was nothing about service charge? mentioned at that time. Therefore, base on the initial agreement between me and Chase for this transaction, it is illegal to charge me for this monthly service amount. I called in two times, and requested the representatives to have a direct talk to their supervisor, but I was rejected. Both times, I was told that their supervisor was busy. And I was never been called back to resolve this issue. Sincerely,

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JasonQueen Creek, AZ

Reviewed Jan. 31, 2009

Since taking over Wamu they are closing credit accounts, racking up fees, etc. I will not wait for when they will start messing with my checking account. I will look for a Credit Union or competitor.

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D,Peyton, CO

Reviewed Jan. 31, 2009

Chase claims that we did not make our December payment. We send this payment a week ahead of the due date to be sure it arrived in time. When we opened the next bill, we were shocked to see that no payment was posted. We called immediately and jumped through all the hoops to make it right. The rep we spoke with said that since this was the first 'late' payment, our APR would be reinstated. We took her at her word, and waited to receive a letter she said would be coming to confirm the reset. No letter ever arrived. A week ago we called again, to see what was happening with our 'reset'. We were told by another rep that the previous APR was reinstated and it would show up on the next billing statement. NOPE! It arrived with a 10.24%, much higher than what we were told. Called again. Another rep said that our previous APR was never reinstated, and was not likely to be. LIES!! Also, on the statement appeared the 'missing' December payment. It was posted on January 10, 2009--a month after the bill was sent. We believe that our payment was held up at Chase, just to create the illusion of a late payment and to generate more income for themselves. Can't prove a thing, though!! Suspicious and unethical--absolutely!! Legal--not sure!! We've never been late on a single payment and have always paid more than the minimum due. We are in the process of transferring our balance to another company. These kinds of situations deserve more scrutiny by someone with the knowledge and guts to pursue it. This isn't right, and these kinds of problems are happening to so many people. But what can be done?????

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WilliamLugoff, SC

Reviewed Jan. 31, 2009

I have a balance of about $15,000 with a 3.99% rate guaranteed until balance is paid in full. No delinquencies; good credit. Minimum payment of 2% ea mo. ($300) Chase has arbitrarily decided to raise my minimum payment to 5% which more than doubles my monthly payment to $700. When I called they said if I couldn't afford the $700 (which I can't) then they would be happy to increase my rate to 7.99% and allow me to maintain the 2% minimum payment program until January 2011 and add a $10 monthly finance fee to my bill. This amounts to blackmail.

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BruceCitrus Heights, CA

Reviewed Jan. 31, 2009

We received our Chase statement for the month of Feb 2009 and were shocked to see that our loan payment had doubled from $300 to $602 . We had a 3.99% for the life of the balance .

We called an associate at Chase and were told that the banks couldn't deal with the low rate of interest without additional charges . When we told her we had never missed a payment, and that we are retired and on a fixed income ,she pointed out that we could lower the payment plus take of the $10 service fee off if we took a 7.99%

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CarolynSan Diego, CA

Reviewed Jan. 31, 2009

Same as everyone else who thought they locked in a low interest rate until the loan was paid off. As far as I am concerned, we all entered into a contract until the loan was paid, and Chase has breached the contract.

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SusanHonea Path, SC

Reviewed Jan. 30, 2009

I have been a Chase card holder for about ten years. During this time I had a master card as well as my current visa card. I received several offers from them during these years for very attractive rates, which I took advantage of without any problems. After I paid off my master card, I left it open with a 0 balance on it. I receive an offer on my chase visa for a 3.99% life of the loan balance transfer or deposit the checks into my checking acccount and use them as a personal loan to myself. I took advantage of this offer because I was opening a business and this was a much better rate than my bank could offer. I have been paying on this account for more than fours years and have not been late or in default. They have lowered my line of credit several times and closed my master card account about a year ago. Chase was not the only credit card company that I utilized in financing my business venture. There are 3 others who all have low interest life of the loan rates.

I received my statement for January and noticed an increase in the amount of my payment which amounted to a $300.00/mo increase plus, a $10.00/mo maintenance fee which was being charge to my account at the rate of 27.24% I called to inquire about this and was given the following explanation. Due to the current financial crisis, chase felt it necessary to review all the accounts of card holders who had low interest rates for the life of the loan that were under the 5.99% rate. I expressed my displeasure at this action, and stated that due to my current personal situation (health) I was unemployed and this was beyond my means. They indicated that it was within their right to change the terms at any time; it was stated in their agreement and I should have read it. I was so mad that I threaten to pay them at the rate of $5.00 per month, at least I was making an attempt to pay. At this point, I was advised that if I did not send the required payment due, my account would go into default status of 29.00% and they would take legal action to collect the amount due.I hung up very angry. I tried to get an answer as how to resolve this problem and did I have any legal rights to hold them to the original agreement. No-one could provide me with an answer. Time was growing short before my payment was due. I called back to see if there was something else that could be done. I was given the choice of going to a higher interest rate 7.99% that would be locked in for 2 years (Jan 2011) then it would adjust; also maintain my current monthly 2% payment and eliminate the $10.00/mo maintenance fee, or I could keep the 3.99% rate with a 5% payment and retain the $10.00/mo maintenance fee. The choice was mine. When I explained that my other credit card companies had not done this why were they? They said that they could not speak for them, but they were being mandated by the federal government to take this action. I've tried to search out other companies who are still offering the low life of the loan rate and there are several that are listed on the web.However, I am not able to move the balance. I am not looking to open another account to go further in debt, all I want to do is move this balance from chase and close my account for good. IHope that there is a company out there that would be willing to take my balance at a low life of the loan rate. and provide the same offer to other chase card holder as well Speaking for myself, I would like to know if there is an attorney who would be interested in starting a class action law suit. I am sure that others would show the same interest

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GeneFortuna, CA

Reviewed Jan. 30, 2009

I too have been stung by Chase credit cards changing the rules in the middle of the game.I am fortunate that I can pay off the balance owed and end my financial relationship with this unethical Co.I really feel for those that are trapped and forced to adhere to Chase's preditory practices.A lot of people are hurting and are having a hard enough time meeting their financial obligations without some bimbo Co. like Chase pulling a cheap shot like they done here.This sure goes against the spirt of the economic recovery that our nation is fighting so hard for.

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BrendaCarrabelle, FL

Reviewed Jan. 30, 2009

The same as everyone else. I was shocked when I opened my Chase statement. I'm already in tears just worrying about losing my job because of the economy. Where I currently work, everyone has been laid off so far except for me and my supervisor. As is I make less than $10.00 per hour. Now I'm faced with Chase's new Summary on my credit card statement with a NEW auto payment due. I was paying by auto-pay from my checking account. They where taking 2% of the total balance. Then on my most recent statement, they decided to go to 5% which almost tripled my amount due. In addition they are now taking a $10.00 service charge. I have impeccable credit and have never defaulted on a payment.I said I can't afford to make this huge payment. So they told me I can get the 2% back, but it will now be at a 7.99% rate instead of the 3.99% until the balance is paid. How can they do this? Is this even legal? We have to stick to our end of the bargain, or else rates go up, but then rates went up anyways. So, I need to know is this legal for them to do? What if they change their minds again and again and again?

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CynthiaHemphill, TX

Reviewed Jan. 30, 2009

I have a Chase Credit Card, the only thing I have ever used this for, was to consolidate some bills, I sent in a check for 18000.00, that had a 3.99% until the balance was paid off. I have never used this card for anything else.

I have paid more than the minimum and the finance charge every month, until this month, My balance is down to 10,239.99. I opened my bill to pay, and notice I was being charged a 10.00 Service charge/Finance Charge and my minimum payment has went to 511.00 monthly. I thought this has to be a mistake, I called and behold I was connected to a supervisor right off the bat, and she stated, that they had sent me notices on 4 or 5 seperate occasions, stating that they were not going to honor the original terms and change them. I told her I could not pay 511.00 monthly, that this was like being slammed. She was cordial, but told me the only thing she could do was put my rate at 7.99 percent and waive the service charge monthly and I could pay 2%, my service charge of course will double. I told her I had never received anything like this and thought how unfair this was, that I had never been late, paid more than the minimum and had always honored the original

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CharlesBaltimore, MD

Reviewed Jan. 30, 2009

Several years ago I accepted a 3.99% lifetime balance transfer offer from Chase Bank, which I accepted. I have never been late on a payment, always paid more than the minimum due and I maintain an excellent credit score.

Yesterday, I received my monthly statement from Chase and was shocked to learn that my minimum monthly payment has changed from $239 (2% of balance) to an unaffordable $585 (5% of balance), plus a $10 monthly fee at 5.24%. The Chase representative that I contacted said that the only option available to me, if I wish to get a 2% minimum monthly payment term, was to agree to a 7.99% interest rate, expiring in 2011. What will stop from changing the terms again? Chase is engaged in a form of extorton! I believe they would like to have some their customers make late payments so that they can increase the interest rate to as high as 29%. I find it unconscionable that Chase is able to place this burden on its' already financially stressed customers. Since the U.S.taxpayers are footing the bill for some of the bad decisions made by banks like Chase, I think they should be taken to task for their unethical treatment of the loyal customers. These are very challenging times for many and I want to do the honorable thing and pay my debts but Chase may make bankruptcy an option I may have to consider Please help. Thank you

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PatPort Washington, WI

Reviewed Jan. 30, 2009

On September 29, 2008, I was offered a balance transfer offer from Chase for 0% finance fees until August 2009 with monthly payments to be 2% of my balance. I accepted that agreement and transferred a large balance, paying $199 for this. Approximately 30 days later (in my November 2008 statement) I received notice of a change in terms to my account. A $10 per month finance fee (stated as a FINANCE FEE in Chase's written change in terms notice) and my minimum payment will increase to 5% of the balance amount monthly. As I had transferred a large balance, my monthly payment would now be $1,000 a month. When I called Chase they tried to bait and switch me to accepting 7.99% finance charges but I could keep the 2% min. balance payment with no $10/month finance fee. I declined. I asked if ALL Chase card members were getting the $10/month fee billed to them and Ms. Sherry Belanger stated, only the ones that make balance transfers! I was lured into making a balance transfer with Chase under false advertising, then directly targeted with additional fees and an increase to a nearly impossible monthly payment requirement. I never would have done this balance transfer to begin with! Predatory, unethical, false advertising,illegal and immoral business practices and absolutely frightening that they seem to have the power to just change the terms of an agreement and strong arm consumers caught in their grips. If Chase is not stopped, all other credit card companies will follow. I have filed the following complaints; BBB of Delaware, IL (Chase Exec.Office) and in my state, the Federal Trade Commission, Attorney General/Dept of Financial Institutions in DEL,IL, and my state and will file a complaint shortly with the Comptroller of the Currency 202-874-4700. Everyone needs to take these action for results!

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VeraPort St Lucie, FL

Reviewed Jan. 30, 2009

My complaint is regarding Chase Credit card's service charge of $10.00 monthly on low interest credit cards and the tripled minimum payment. i.e. My payment went from approx. $75.00 to $188. The original interest was for the life of the debt. This new service fee is listed under finance charges. So instead of paying approx.$19 finance, it is now $30.00.I have 2 cards with similar balances. My payments on those 2 cards have jumped from $150.00 to almost $400.

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MartyCanastota, NY

Reviewed Jan. 30, 2009

I just found out today that my minimum Chase Card Payment went from 2% to 5% along with the added $10/month service charge. We have been early with EVERY payment, and even paid more than minimum to get the card paid off so we would be able to handle the financial crisis better. After my wife called the Chase rep, we learned the same thing that all of you have already posted.

This is a sad time for this country. Chase receives a $25 Billion taxpayer bailout from you and me so that they can pull out of this financial crisis. They in turn stick it to you and me again by changing the agreement on our credit cards, and then top it off with a $10/month service fee. We are being robbed people. This whole country is being stolen right out from under our feet. Learn about Chase, and how they brought the Federal Reserve into being. A great book to read is The Creature from Jekyll Island by G. Edward Griffin. Or go here http://www.rightsidenews.com/200812032856/editorial/the-federal-reserve-bank-it-s-not-what-you-think-and-who-owns-it.html We all need to learn about the Federal Reserve and how they usurp the government.

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MastanehReseda, CA

Reviewed Jan. 30, 2009

I recived a new card with a 0% cash advanced. After activating my new card I asked for a cash advanced and they said they where happy to do it. I gave my Bank account Number and Info and the process went through. My mom has a chase card too and they charged her card without authorization and trancfred money fron her card to my account. Now the problem is that Chase made the mistake and is not willing to accept and give us the original offer and they took money from the wrong account. I am a student and i can't pay the balance with this interest that they are charging. i need help please help me. chase has done some thing illigal and is not willing to accept there mistake

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JohnCortlandt Manor, NY

Reviewed Jan. 30, 2009

I took advantage of two, of several, offers for balance transfer or purchase loans of 3.99% and 4.99% commencing circa 1/2006. I agreed to pay at least 2% of loan balance monthly. I was notified, circa 12/2008, that my minimum payment would be 5% of loan balance and that an additional $10 a month would be added to the invoice to be charged an intrest rate of 11.99%. My opt out offer was an increase of interest on the base loan to 7.9%, however, only for one year I believe. Apparently The life of the Loan has little meaning.

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Chase Credit Cards Company Information

Company Name:: Chase
Year Founded:: 1799
Address:: 270 Park Ave
City:: New York
State/Province:: NY
Postal Code:: 10017
Country:: United States
Website:: www.chase.com