Merrick Bank Classic Secured Credit Card Reviews

They scammed me out of my money. I opened a SECURED credit card in April 2023 which required me to pay $550 upfront. My limit was $550. They increased my limit and doubled it so I then had $1100. Fast forward to April 1, 2024, I decided to close my account. They confirmed I would be receving a check in 4-6 weeks for the amount I deposited which was $550. I called them May 29, 2024 and asked them when my check was sent out. They said there is no check being sent out and that they did not owe me $550. They also said it was never a secured card. I then asked to speak to their supervisor. He got on the phone and said he was the supervisor. His name was Anthony. I told them they made a misatke and that they need to send my $550. He said there is not history of me paying $550 and that it was not a secured card.

I’ve had Merrick Bank for a year. I’ve used my card a lot. I’ve always paid before the due date to keep my card at 0 balance within a 15 day span. I started out with a low credit line. In the year, they have upped my credit to 2,500. My year was coming up in a couple weeks. They have an annual fee. I called. Asking if they could waive the fee. I was informed that they wouldn’t waive it. I then closed my account with them. I’m not paying an annual fee and everyone else shouldn’t either. So long Merrick.

I took my car to a mechanic to fix a problem that he did not fix. He charged my Merrick Credit card, as I had to provide a card before the work was done for the mechanic's security. Foolishly, I did. The mechanical problem WAS NOT repaired yet the auto shop charged my card anyway. I disputed on the very same day, but was denied by Merrick. I provided receipts proving that no parts had been purchased which the mechanic claimed he used to fix my car. I provided a quote from another auto shop showing my car was still broken. I disputed this three times, and each time, I was summarily denied a credit. The only answer any of these people gave was that I signed a receipt even though I told them this was given in advance of any work performed. I urge you not to sign up for use this company. When my balance is paid, I will cancel this card and never use them again. They are not for the customer....They just want to make money and charge you regardless of how illegal it is. Thieves!

This card has undermined the good work I did on my credit. I haven't had a late payment in years on a card despite a busy life. Their online login and app keep locking me out, so I have to call to gain access nearly every month. It takes a very long time to receive phone service. My balance is at zero, but the $6+ monthly charge for the privilege of being their customer has put me behind, especially during this hectic holiday season. I've had trouble finding over an hour of quiet downtime just to access my zero balance account and pay any fees that may arise. They immediately reported it to my credit agency. I’ve written 3 bad reviews online in the 23 minutes it’s taken me on hold so far this call to get anyone to help me. It literally feels like the same experience as when you are on hold with the IRS.

I was impressed with them at first until I ran into LexingtonLaw who abused my card by charging outrageous charges. I tried for 3 months to contact customer service of Merrick Bank. They did nothing. So I found out they do not have their customers' backs.

DO NOT TRUST THIS CARD!! I wouldn’t trust this card. I’ve had this card for a year and a half and a year ago they started charging me a cash advance interest for a cash advance I never received. I have to call in every month and be on the phone for over an hour just to get the charges removed. They do end up crediting my card the amount of the interest that was charged, but they never correct the problem and I have to go through the same thing the next month. I’ve been dealing with this for a year now and I keep telling them to quit charging me the interest and they say they will fix the problem, but they never do. If I don’t call in and complain each month the charges remain on my card which is fraud. I just closed my account and will be filing a lawsuit against them for fraud. DO NOT TRUST THIS CARD!!!

I usually make two monthly payments after transforming my finances from retiring with credit card debt to settling and only paying cash for things for two years. I even got rid of my car and took a bus or rode my bike. I got out of debt in less than two years and got a Merrick Bank card. I got an email on 4-20-2023 saying I was late on my payment. I immediately made a payment and called them the next day, 4-21-23. After spending about 3 hours on hold, being transferred multiple times, hung up on, I called back. Merrick advised they were going to report me to the credit bureaus, but I was still locked out of my account.

I want to say I don't work for Merrick and rarely write reviews. I'm writing this because I received an increase in my credit line and didn't even ask. This is the 3rd time in 4 years they have increased my credit line. Each time I received the increase, I needed it. The first time, I was overseas and my debit card became blocked, and I was having difficulty getting the block removed, and I was I was running out of money. The increase in credit gave me help when I needed it and some breathing room. I felt like they had my back. I may keep this card forever and recommend it to friends.

Merrick has been the perfect card/company to help me rebuild my credit score after a messy divorce.. My credit limit was increased slowly over time and I now use the card regularly. Interest is a little high but comparable to other card companies.

Better than some Average. I’d like to see. Better rates and higher credit limits so I could consolidate and have one card. That’s what I’m looking for currently and I’m looking at some now that meet the requirements that I need to help my business grow. I’ve just got to find the right fix so it’s an asset to the things that I’ve done so far.