Broadstripe Cable Reviews

When I finally got them to send a tech, he connected a new wire outside, stating that the original wire was old, and was not built to provide connectivity for all three services. Since the original was underground, he said that a crew would have to dig it up, and replace it. My connectivity was almost perfect but two weeks passed, and no crew. The new wire was sitting above the ground, and was accidentally cut by a lawn mower.

When I called, I was told they did not have anybody scheduled to come over, and a tech supervisor was sent to check things out. Since I wasn't home, I explained to him over the phone. All he did was disconnected the new wire, and reconnected the old. Getting assistance is impossible. My husband is deployed, the only way we can talk is either through phone or Skype. We are always getting disconnected. We are lucky to get 30 minutes without disconnection. We have to resort to calling cards and text.

Four months later, Broadstripe sent a partial refund check, with no explanation as to the amount. This is yet another demonstration of the company's ineptness, and further assured me that not being a customer of Broadstripe was a wise choice. Broadstripe has now been billing me monthly for a full month of service, that I never had, plus $25 returned check fee. I have given up trying to resolve this matter with the company. The customer service rep actually called me a thief for not returning the partial refund check. I said that was a matter for accounting to handle, and that it, like all material I receive from Broadstripe, is unsolicited, unwanted, and promptly discarded. Tech support lead Ben, reviewed my account again, and assures me that I owe the amount as billed, plus that I am liable for the cost to return his refund check, as well as a full month of service, and returned check fee. It's outrageous.

Broadstripe improperly installed faulty equipment in my home on January 7, 2010, drilling through my wall stud, and did not have to lay cable, since it was already there. I cancelled my service four days later, on Jan. 11, 2010. I was without a phone for two weeks, until I could get the old company back, and had to change my phone number of 14 years, since it now belonged to Broadstripe. That inconvenience alone was trying, but the countless hours spent trying to resolve this matter with Broadstripe has been maddening. I plan to sue for credit damage, should this proceed to collections, and it seems it will. Any aid you can offer would be gratefully appreciated.

They said my promotion ended, so pricing was adjusted. This was even from a "supervisor". There is an error because I signed up for a 13 month agreement in 2008. Then, I re-upped to another 13 month agreement in 2009, with the promise of no price increase during that agreement. Not! It's interesting that when I moved (three blocks away), my promotion stopped with an increase in price. If I had wanted to end my agreement, I would have been penalized with early termination fees! I will be discontinuing service with this ridiculous company, but they owe me money! This company owes me $ and they turned off telephone service when we added it, so that 83 year old grandma would have a phone. She does not do cellular. What if she needs to call 911!

They are a sorry business that does not keep their word. Their saying we couldn't be charged for changing phone service cost us $120.00. Do not under any circumstances deal with these people. They could care less about broken promises and keep adding $5 until people on SSI fixed income cannot afford their services and have to go to satellite. They care less that fixed income seniors only have $65.00 left for gas, clothes, car maintenance, and house maintenance.

They can afford restaurant food; we can't. And now, they want to outprice Broadstripe, so we can't afford. Now cost of phone and internet will not be bundled and a pain to pay separately. Oh well, Dish and Vonage, here we come! Again do not get involved with Broadstripe. They are a ripoff! They lie! They do not service you!

Now my phone is not working because they're holding it hostage! I was told that my phone would not be changed over until the 19th of April and I did not talk to an outside party per FCC guidelines to approve them taking over my phone line. Since they can't give me their services because they can't install them, I was told my phone would not be affected, and yet here I am without a phone. It is shameful that a company can get away with this. Someone should start a class action suit against them. I will have to add more cell phone minutes to my cell phone. I have had to waste a weeks worth of time and hours on the phone to try and restore services that I'm paying for but do not have.

Finally, I called and got the cable with DVR installed. This must be the cheapest, worst DVR box available. My first bill was way expensive. I called and they said to just pay it and they would credit my next bill. Okay, fine. But all my bills since have still have been higher than what I was originally quoted. I'm still trying to figure out what I'm paying for. They never mentioned the monthly cable box rental fee. That is $25 itself! How could you fail to mention that! My Internet service has become quite intermittent. I have to reboot my modem too much. My digital cable service is disappointing. There aren't even TV shows or movies in their On Demand! Why does this company exist and why am I forced to be their customer? Why do I send them so much money every month only to get terrible service? Somebody help!

First off, it took them one month to hook up my cable. After they hooked it up, almost half of my channels looked like they did back in 1984. When I called, they said that's because of the fiber optic network that is as good as it gets. My internet is so bad that I can barely stream a movie or do my work on the internet because it keeps going out. Even if it doesn't go out, it is so slow I feel like it is dial up. That is just one of the many, many problems I have with this company. I can't express my anger enough with them.

When you call, their hours are Monday through Friday and if there is a problem after hours, you have to wait till they are open. However, if there is a problem while they are open, you sure as hell will get no help with their mindless, poor excuses of employees that I believe were trained to make everything your fault and not theirs. I have been on hold for one hour many times to ask a simple question or to try to resolve an error on their part. The only time you are not on hold is when you pay your bill. They are very quick to take your money where that brings me to the final part of my rant --their billing! Don't trust it ever. They have taken so much of my money because my bill is always different.

Every month, it says something different for some reason plus you can't even read their bills (if you even get an updated one). I pay online every month. So one month, they decided to use my credit card and take $260.00 out of my account without my knowledge. I was pissed. When I finally got a hold of them, they said there has been a billing glitch and they have been undercharging me for months. I thought they were overcharging me! When I finally got this resolved after paying it, they then gave me a late fee on top of that. I hate this company. I want them to just go away for good so I may live in peace. I wish their bankruptcy last year killed the company, but it didn't. They are still making everyone's life a living hell.

The consequences are that I had to pay about $60 more on my Broadstripe cable bill than I feel I should have to. If Broadstripe has done this to a lot of people and I would think the odds high Broadstripe has charged for services not provide a lot. I doubt I am the only person in this situation. There is strength in numbers.

On 11/23/2009 when making the change to DSL, I dropped the B/M internet and phone services, which required me to return the modem. I returned the modem to the nearest drop-off center and received a signed receipt of the modem drop-off. Now, three months later, I am being charged over $50 a month for Expanded Cable (no movie channels). I decided perhaps it was time to downgrade my B/M services to Basic Cable. So, last week I researched the price for Basic Cable and it was discovered that B/M has been charging me for the modem rental that I returned on 11/23/2009. The sales rep/agent informed me that the modem rental would be removed and the credit would be applied to my account.

Yesterday, I contacted B/M to put in an order to downgrade my service to Basic Cable. In doing so, I confirmed the price and inquired about the modem credit due me. I was then informed that there was no mention of the modem drop-off issue or a request for credit to my account. I was then giving detailed instructions on how to send an email including all the information necessary and a copy of the modem drop-off receipt to the billing department and I would receive a credit refund dating back to 11/23/2009, where as I followed the given directions.

Today, I received a reply to my email informing me that B/M will be happy to remove the modem rental charge retroactively to 11/23/2009. But due to me placing the order to downgrade my services on 02/23/2010, they would not be able to apply the credit until after that date and that order was processed. After receiving, digesting, and to my disappointment, receiving no apology for their errors in the email, I called customer care (was on hold forever waiting for a human) to complain. My complaint was that I should never have been billed for three months in the first place and then last week when noticing their billing error the credit should have been applied then, not two weeks later. I further mentioned to the sales rep/agent that due to the fact that holding my money over "what appears" to be an unintentional error on their behalf for what will be at least three months that I was requesting interest on my money that they had no right to hold/use.

The sales rep/agent said she was not sure on how to calculate the interest so I requested her to make a note of my complaint and to please forward the information to someone that could calculate the interest. She said she doubted that it would amount to over .20 cents. I then said that I wanted whatever the calculated amount would be. My thoughts are .20 cents is not a lot of money to one person. But if this situation or others like it were to happen to thousands of customers nationwide, think of how much money B/M is holding/using without the customers permission due to "what appears" to be unintentional errors. B/M has no right to that money and should be required to not only return that money but also any/all interest accumulated/due! If ever possible, I would be honored to partake in a class action lawsuit against B/M.

They promise to credit your account the next month and turn it into a nightmare of charges. My parents are elderly and must have a reliable phone for emergency help. My mom could not get through to 911 or anyone when the phone did not work and my dad had an emergency. She had to run next door to get a neighbor to call for help and she is disabled herself. They are charging me for fees and services that are bogus and not IAW contract. They keep promising to correct problems, but never ever do and automatically take money that does not belong to them and not returning it and increasing the stolen amount each month.

They stole money that does not belong to them from my check account and causing me not to have enough money to pay other legitimate bills. They’re charging for a service not provided. It almost cost my dad his life. It’s cost me time and aggravation every month trying to get them to provide service, return stolen money and correct inaccurate bill, it never gets done. Please help!

I last called two weeks ago and was told by the customer service person that he would have to call the warehouse to see if my cable box ever got there and so I gave him the UPS tracking number. He said he would call back and let me know and he would also try to get the charges taken off my bill. I did not hear from the customer service person and still have not resolved the issue. I had to pay from February to June for the cable box until they sent me a box to return it in. I then have been still being charged for it from July until the present date. I don't seem to be getting anywhere with this company. I am a single mother on a fixed budget and I can not afford the rental charge for the cable box. Help, what do I do?

When I tried to get a card for my new Tivo, they told me the techs were too busy but they would have someone call me in 24-48 hours. Nobody called. I called them again but still nobody was available but they promised someone would call me in 24 hours. Nobody called. I called back and was able to schedule a tech. He never showed up. I called to see where he was and the call center was very rude. They refused to give me a credit for my time and said they could not call the tech because he was on another call and not allowed to use his phone at customers' houses.

When the tech finally showed up 1.5 hours after his four hour window, he was on his phone the whole time. The call center refused to let me talk to a manager but promised they would have one call me. Nobody called me. I sent in a response card and checked the box to have someone call me. Nobody called me.

They have telemarketers call my cell phone constantly even though I have complained. They even called my cell at 7am on a Saturday to give me the same telemarketing pitch I had repeatedly complained about. I'm all for the little guy but this company is criminal and should be shut down.

This internet connection is much like a strobe light, going on and off constantly, and has been like this since I started using it more than 3 years ago while it was still Millennium. It's difficult to upload large files at times (current upload speed is .38Mb/s). The service has been down for hours today in eastern Jefferson County and it seems to be somewhat related to when it rains (which is a lot in Western WA). We have small outages in our localized area regularly.

My speeds are very slow. Calling and waiting on hold is always a long process. There's about a 20 second lag between the automatic message saying the billing has changed this month (happened in Oct 09) and the first menu to get you somewhere. There's another 15+sec wait after that menu. Seems like you are encouraged to hang up. Customer service rep takes 10 min to pick up, often longer.

I paid $55/mo for years for this service and finally got into the habit of calling every time something goes wrong. Finally, someone offered me a promotional rate of $35/mo for the next year but no grand fee rebate for outages.

In short, I have never been so disgusted with a company I've had personal contact with in all my life. It is the least dependable service for any product I have ever subscribed, the most predictably dysfunctional and truly the worst value for the dollar.

We were able to go outside to the phone box and hook the phone back up with AT&T for now. I have been told on three occasions that they would have a tech to my house on a certain date, and no one ever showed. When I called the company, I was told that they never had a work order for anything. I have cancelled my day to volunteer in order to wait for these people, and they never came. To this day, I still don't have my HD box nor do I have the telephone service I was promised. I am so angry with these people that I am about to change back to DirecTV and HughesNet for my services.

Tuesday, 12-29: Today was quite a surprise, as the TV stayed on just about all day, that is until the cable went out three times from 7pm to 1am. When I called the first time it went out at 7:27, the cable went back on only to come out again twice that day. On Wednesday, 12-30, the cable was on and off that day. I called Broadstripe and spoke with Donna the first time and then with April the second time. On my third call, I called the corporate office at 636-534-7400 ext. ** and left a message. Well, this is all I have time for now, as I have help here to help me move! But I hope you get the idea of just what some customers have to put up with. I currently live in the downtown Seattle area and moving to the Queen Anne area. Comcast, here I come. Wish me luck!

This is so annoying. I pay my bills on time and no one will return my calls to solve this problem. It remains on my bill that I still owe $285.00 plus late fees now. I have internet and phone with them also. Yesterday I found out my phone number has changed back to a number I had previously before moving to current address. Mind you, I'm in a totally different town now. Different area code, different everything. I'm disabled and if I need to call 911, where will the ambulance go? Please help me with this unbearable situation. I can't get any where with these people.

At the moment, my remote only half works with the DVR - half the buttons don't work. For example, pressing Menu does nothing, pressing Guide does nothing, pressing rewind, pause, or back for six seconds doesn't work. I received my bill yesterday and it went up over $30! I called them and they said that it was because I was given a promotion for a year and it just expired. Yet when I complained about the increase, they "readjusted" my price down $20. It's the exact same plan but $20 cheaper! That's serious gouging and if I hadn't called, they would be getting $20 more a month for their crappy service. I hate this cable company with a passion and if I could change, I absolutely would even if it would cost me more!

The emotional stress is getting to me. I can't depend on using my computer/internet, and the TV has interference many times a week. It is making me sick!

I had to take the day off of work to be at the house when they came to install cable, tv and phone and now I will have to take 2 more days off of work to change companies because one day will be for them to come get their equipment (or they will force me to drive to Broadstripe and drop it off myself). Then another day will have to be taken to wait for the new company to come to install the new system.