Broadstripe Cable Reviews

I have attempted to call Broadstripe at 410-987-5301, Communicate with you via Live Chat many times during times that you say you are open and on line without success. I wish to discontinue service with your organization on February 1, 2009. Reviewing my on-line statement I notice that I have a significant credit. Reaching this decision has really not been difficult. We have had continual problems with the service since 5/20/2007 when it was first installed. The initial install was not done at the scheduled time and went down the next day. During the nearly two years since then your phone and internet service have been down no less than 10 percent of the time. Calling you has always been a chore – I quickly learned that having a speaker phone was necessary as I generally wait on hold a minimum of 30 minutes to speak with someone. Why does your service go down? Over a year ago I noticed a correlation between rain and your service. If it rains – the service goes down. I discussed this with one of your technicians and he stated that the 35 feet of wire from the street to the house must have a nick and need replacement. He said he would schedule it – it never happened despite follow up calls by me. I have called you no less than six times requesting a copy of original contract with your company. Each time I was promised it would be mailed – Those calls occurred during the past 13 months. I’ve still not seen it. These are tough economic times for all of us. I for one will not continue to contribute to the finances of a company that does not provided reliable service nor reasonable customer service. As I leave Broadstripe under these circumstances I will carry forward the memory of no service or contacts during the past Thanksgiving 4 day weekend, many hours on hold listening to elevator music over my speaker phone, the many extra minutes on my cell phone because the home phone did not work and the dead space I get when trying to use your live chat during house that your claim to be on line. Please make arrangements to collect any Broadstripe equipment that you might have at my home as soon as possible after Feburary 1, 2009. Chris Nissen 410-514-5852 8365-20-001-1889977