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Broadstripe Cable Reviews

1.3
85 reviews
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About Broadstripe Cable

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Broadstripe Cable offers high-speed internet, digital TV packages and VoIP phone services to residential and business customers. The company operates primarily in Maryland, Michigan and Oregon, delivering connectivity solutions tailored to local community needs.

Visit www.astound.com/maryland
Pros
  • Affordable pricing options
  • Quick installation process
Cons
  • Frequent service outages
  • Poor communication from support

Broadstripe Cable Reviews

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    Page 3 Reviews 70 - 270

    Reviewed Aug. 21, 2009

    My internet service has been terrible for a month. I have called several times, and they keep telling me there are outages in my area. But I can use it sometimes, and sometimes, it cuts out. I was just holding for 25 minutes to talk to a service technician. I hung up and called back to their "start a new service," and the phone was answered immediately. It seems they can answer the damn phone when it's new service, just not when it's a current customer.

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    Reviewed Aug. 18, 2009

    I have been required to use Broadstripe cable since August 2008. This is because my apartment complex is in a contract with Broadstripe and therefore no other cable company is permitted as a choice. This seems like a bit of a monopoly, but that's not my main beef. Like I said, a year has gone by and the service is constantly poor to horrible. The company declared bankruptcy earlier this year which demonstrates their poor management. Their customer service is even worse. I've had regular monthly outages without even a mention of reimbursement. When I asked for it, they said they would give it to me and then they didn't.

    At the moment, my remote only half works with the DVR - half the buttons don't work. For example, pressing Menu does nothing, pressing Guide does nothing, pressing rewind, pause, or back for six seconds doesn't work. I received my bill yesterday and it went up over $30! I called them and they said that it was because I was given a promotion for a year and it just expired. Yet when I complained about the increase, they "readjusted" my price down $20. It's the exact same plan but $20 cheaper! That's serious gouging and if I hadn't called, they would be getting $20 more a month for their crappy service. I hate this cable company with a passion and if I could change, I absolutely would even if it would cost me more!

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    Reviewed Aug. 12, 2009

    BS brought a “new” cable box to my house and is now charging me $10/month. It didn't work. He left the house and said, "Just let it set for a bit.” Yeah, right. The box would disconnect from the service and lose the guide; there are no channels; then, it will come back and shortly it would repeat and repeat. I called, waited an hour each time, put on hold for a half-hour repeatedly, and finally they lied to me (as it turned out) about when the technician would be out to my house. I tried to talk to a supervisor; she refused to talk with me. The fourth technician scheduled a guy to come out at the end of the next day to maybe fix/replace the box. This is unacceptable!

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    Reviewed Aug. 8, 2009

    I have had this cable company for 6 months. I am always losing Internet service, and have to reset my modem. This is a constant problem. I called them in May to have them check to see if someone was stealing my cable and Internet. No one ever contacted me to let me know what was found. When I called to find out, the service man didn't even make a report. To this day, I don't know what the problem is, but Internet is very important to me because I am an online college student, on a fixed income with a child. I think it is ridiculous that I should have to deal with this for the price I pay.

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    Reviewed July 21, 2009

    I have always had poor service from Broadstripe, but the last month had been a daily loss of internet. They said a tech would be out today, but he was a no show and no call back. I complained a lot, they said I have a verbal contract for 13 months, which they said saved me money. I didn't get any value for my money anyway! Anyway, they said I will be charged $250 if I cancel them. I bad mouth them to anyone who has internet with anyone! Since I called in constantly to report no service, you would think they would be glad to get rid of me. Three of my neighbors have dropped Broadstripe in the last month due to bad service. I can see why they are in bankruptcy.

    The emotional stress is getting to me. I can't depend on using my computer/internet, and the TV has interference many times a week. It is making me sick!

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    Reviewed June 20, 2009

    Broadstripe Cable took off the TV Chanel Guide that was supposed to be part of their service, as listed in the channel line they provided when I started to use Broadstripe. They did not reduce my monthly cable bill, though they reduced the service. Now, I am forced to purchase a TV Guide or a daily newspaper to find out what is on Broadstripe cable.

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    Reviewed May 7, 2009

    We bought a home in April '08 in Brinnon, WA and signed up with the local cable co, Broadstripe . . . a big mistake. From day one we did not receive good reception and on 10 channels could not get audio either. I have talked to the previous owners of our home and they experienced exactly what we did, so this is not new. I started calling and they were 'extremely cooperative' to send a 'tech' out to 'fix' the problem. The techs always came out, but the problem was never repaired, each time they would tell us the problem did not lie in our home, but at the pole down on Highway 101. So now, apparently, it was up to me when I continued to call to let them know this, so that they didn't continue to 'send a tech out.'
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    Reviewed May 7, 2009

    I'm getting between 400-700kbps download speeds in the evenings, about 3-5% of their advertised top speed of 15mbps, which is, obviously, wholly pathetic and unacceptable. Broadstripe's cable offerings are not much better, with lots of artifacting and blockiness and a dearth of interesting channels unless you're into Food Network or Hallmark in HD. give me a break. Football is the only reason I subscribe and even then, half of the games are unwatchable due to the aforementioned picture 'quality.' it's a shame that the city of Seattle, in an effort to prevent monopolies, instead CREATED monopolies so that useless providers like Broadstripe could stay in business.
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    Reviewed April 28, 2009

    We have had bad cable service ever since Broadstrip bought Millineum Cable. When I spoke to a Manager at Broadstrip she told me I was imagining things - the only thing that changed was the name of the company. Not so. Unavailable channels and internet, faulty equipment (we have had two modems, three cable boxes and countless calls to have the boxes reset). The final straw: service interuptions for a two week period and then a letter from Broadstripe that they are making a $10,000 charitable donation as a response to useless service to their customers. Final kicker, I called to cancel my service and they show me with two modems because they failed to update my account when the replaced the bad one. Wow
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    Reviewed March 26, 2009

    I paid the cable bill and Ton stuck in her drawer and they shut off my office phone, cable, and internet
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    Reviewed March 11, 2009

    These guys have the worst cable and internet. They offer 15mpbs internet package and after speed test numorous times I don't get even half of that. They have some sort of monoply on my area of downtown seattle so that if I want cable I have to deal with them. Not Fair At All.
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    Reviewed Feb. 27, 2009

    I think that these guys are unfair and that the prices are way to high! Not to mention they claim that they have a speed of 15mpbs and they dont even come close to that! The television cable they offer is the very worst I have ever seen anyware in my entire life!
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    Reviewed Jan. 24, 2009

    Dear Broadstripe
    I have attempted to call Broadstripe at 410-987-5301, Communicate with you via Live Chat many times during times that you say you are open and on line without success. I wish to discontinue service with your organization on February 1, 2009. Reviewing my on-line statement I notice that I have a significant credit. Reaching this decision has really not been difficult. We have had continual problems with the service since 5/20/2007 when it was first installed. The initial install was not done at the scheduled time and went down the next day. During the nearly two years since then your phone and internet service have been down no less than 10 percent of the time. Calling you has always been a chore – I quickly learned that having a speaker phone was necessary as I generally wait on hold a minimum of 30 minutes to speak with someone. Why does your service go down? Over a year ago I noticed a correlation between rain and your service. If it rains – the service goes down. I discussed this with one of your technicians and he stated that the 35 feet of wire from the street to the house must have a nick and need replacement. He said he would schedule it – it never happened despite follow up calls by me. I have called you no less than six times requesting a copy of original contract with your company. Each time I was promised it would be mailed – Those calls occurred during the past 13 months. I’ve still not seen it. These are tough economic times for all of us. I for one will not continue to contribute to the finances of a company that does not provided reliable service nor reasonable customer service. As I leave Broadstripe under these circumstances I will carry forward the memory of no service or contacts during the past Thanksgiving 4 day weekend, many hours on hold listening to elevator music over my speaker phone, the many extra minutes on my cell phone because the home phone did not work and the dead space I get when trying to use your live chat during house that your claim to be on line. Please make arrangements to collect any Broadstripe equipment that you might have at my home as soon as possible after Feburary 1, 2009. Chris Nissen 410-514-5852 8365-20-001-1889977
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    Reviewed Nov. 24, 2008

    I disconnected my cable in August, so I was supposed to recieve a check from them. It's November now and still haven't recieved my check. I called several times and was told that I had been sent a check in October, but I still haven't recieved it. I called them again and they said in order for them to send me a new check, they have to get back the old check, but I don't know where that check is because I never got it. It's frusturating because I have called them over 10 times ever since September but no one ever returned my calls even though I was told a supervisor would contact me.
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    Reviewed Sept. 26, 2008

    $202.30 was added to my bill as an adjustment. When I called to inquire what this amount was for, I was told that it was owed by Mark H and I need to sue him for the money. I told them that he didn't live here any more and that they need to sue him, not me. They insist that I need to prove that I was not living in the house at the time he owed this money. I explained to them that I was living with a friend and that I didn't have utility bills in my name there, but I did have other mail that I could show them. They didn't want other mail.

    They expect to tack his bill onto mine. I told them that my previous account shows that I had a $0 balance, and if Mark owes them money that they need to go after Mark. It is illegal for them to tell me or discuss with me Mark's account balance. This is a violation of his privacy laws, and also says alot for how much privacy I would have with them. I told them to cancel my account and come get their stuff out of my house. I no longer wish to deal with them.

    I had to take the day off of work to be at the house when they came to install cable, tv and phone and now I will have to take 2 more days off of work to change companies because one day will be for them to come get their equipment (or they will force me to drive to Broadstripe and drop it off myself). Then another day will have to be taken to wait for the new company to come to install the new system.

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    Broadstripe Cable Company Information

    Company Name:
    Broadstripe Cable
    Year Founded:
    1997
    City:
    Dallas
    State/Province:
    TX
    Country:
    United States
    Website:
    www.astound.com