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Reviewed Dec. 28, 2010
On 11/03/10, I was slowing down from a state highway, making a left hand turn, when my front axle on my 2001 Ford Windstar broke. The van stopped, and could not be moved at all. I had to have it towed on a flat-bed to an auto mechanic to be fixed. The auto service had to replace the sub-frame on the van, the cradle assembly. The inspection revealed a rusted out sub-frame and control arm mounting. Then, I got a recall notice in the middle of December 2010 about the rear axle! What is Ford going to do about my high bill that I paid to get my van fixed?!
Reviewed Dec. 22, 2010
My 1998 Ford Windstar 3.0 engine is horrible. It stalls out while in traffic everyday. I have almost been rear ended on many occasions. The locks and interior light continue to go off and on, and up and down. I had to pull the fuse. While driving 30 miles an hour, it takes off as if cruise control is on. It goes 70 mph, and I am slamming on the brake to stop. I had to pull the fuse to cruise control. The check engine light is always on. I have changed the sensors, and it didn't help. It surges up and down all the time.
It goes through a tank of gas in two days. It gets about 5 miles to a gallon of gas. I fear for my safety and my grandchildren's safety while I drive it. Also, I fear that the rear axle might corrode and break. Ford looked at it and said, it looks okay right now. Okay that's right now, but what about in the near future. Is Dahl Ford going to keep checking it off and on for free? I think not. This is the worst van in the world. Ford needs to buy these vehicles back and save our lives.
I have spent so much money trying to correct these things and nothing helps. I am completely broke, and I have a van that is a piece of crap! I can't go on like this. I have ran my van upon to empty lots, trying to make it stop. I have been almost rear ended in traffic, when it just stops running! This 1998 Ford Windstar van has broke me in repairs that did not help!
Reviewed Sept. 13, 2010
I own a 2000 Ford Windstar minivan with 86,000 miles. The rear axle completely failed by cracking midway on the axle. Luckily, I wasn't driving on the highway or high rate of speed when axle broke. At the moment, it is sitting in my driveway until I find out if there is a recall.
Reviewed Sept. 1, 2010
The rear axle of my 2001 Ford Windstar broke while I was driving it. The tire then also blew out. Damage to the Ford Windstar: broken rear axle, cable of the e-brake damaged, and my tire was ruined.
Reviewed Aug. 31, 2010
On Thursday, August 26, 2010, I was driving my 2001 Ford Windstar. Luckily I was at a red light, when the light turned green and I began to pull away, I heard a loud noise and something scraping the pavement below. I also lost control as the steering went completely out. I was able to stop the van since I was not going more than 10 miles per hour at the time. I got out and looked underneath and found that my motor was laying on the ground. The entire subframe was rusted.
Luckily, this happened when it did. I guess God was watching over me and my children. If this had happened just 30 minutes prior, my 2-year old daughter, 8-year old son and myself probably would not be here today. We had just been on the expressway, where we were traveling approximately 60-65 miles per hour. Even if we would have survived, it would have been a terrible accident, guaranteed! When the tow truck got there, the driver said he had never seen anything like this before. I had it towed to a Ford dealer where they said the exact same thing. I purchased the vehicle in November 2009 and it only had one previous owner and approximately 124000 miles. He was a friend of the family that took very good care of the vehicle.
As a matter of fact the van looked practically new except for a few scratches in the paint and a few small rust spots on the on the lower part of the front doors. I have read many similar complaints and do not understand why Ford is not addressing this potentially fatal problem. My family and I were blessed but I fear that many others may not be as lucky. I will never own a Ford again since they apparently do not take responsibility for their products. I am a single mother and currently am out of a vehicle. I cannot afford to repair the damages, which I was quoted a minimum of $2000 to replace subframe and other damages that resulted, such as broken belts, steering column, airbags, and any other items that were damaged when the engine fell.
Reviewed Aug. 31, 2010
1999 Ford Windstar rear axle broke for no reason.
Reviewed Aug. 29, 2010
We had a 2000 Ford Windstar and had to replace the rear axle on it twice. The first time it was replaced with a used axle which broke within a year. The mechanic recommended using a new axle when we brought it in the second time because it was a known problem and he felt that any used axle was due to break soon.
We have since gotten rid of the car because it had another problem that no mechanic could figure out how to fix, but we had to pay twice to replace the rear axle and was wondering if we are due compensation as it was a recall issue.
Reviewed Aug. 26, 2010
My rear axle is rusty and breaking, not completely in 1/2, but the tires are splayed out 96,000 miles on my Ford 01 Windstar.
Reviewed Aug. 24, 2010
We were traveling, going 55 on sharp curves, when we stopped at a light and presided on a whirling sound and smoke. We pulled over. My husband got out, and saw that the rear passenger wheel was leaning inward, and the axle snapped off. We are elderly. It cost us having the vehicle towed (twice, because it was Sunday) and repairs. We learned this was common with Windstar. I could not believe Ford knows about this, and is denying it.
Reviewed July 31, 2010
The rear axle in my 2000 Ford Windstar is cracked, and is unsafe to drive. The vehicle has 134,000 miles.
Reviewed July 26, 2010
I brought a 2001 Ford Windstar and at 75,000 miles the transmission went out, now 51,000 miles later the second transmission has failed. I replaced the head gasket twice. This seems to be a real problem with Ford Windstar. Why is nothing being done? I have spent $3000, for first transmission now they want another $3500. When will it end?
Reviewed July 19, 2010
Driving down I95 in Philadelphia I noticed the 99 Ford Windstar I was driving started to swerve and make weird noises. I got off the highway, pulled over and noticed the rear driver side tire on a 45 degree and the other tire on an angle too. I drove very slow to a shop they put it up on a lift and saw that the rear axle was cracked 75 percent of the way.
Reviewed June 25, 2010
I am the original owner. My 20 year old daughter was backing up the car and the rear axle snapped in two. It rusted from inside out. I contacted Ford, form letter response taking no responsibility. I filed a complaint with NHTSA. I called local TV. They already have done stories about it. This could have been catastrophic if she had been traveling faster. I had driven a few days before and the car was in for maintenance just a month before. There was no outside evidence of the problem. There are lots of complaints on the internet and near misses of bad accidents. We were lucky.
I have pictures of the broken axle. I asked to have the broken axle back, and I have it in the car. The cost to fix was $1250. This pales in comparison to what might have happened if we had been traveling at 65mph, because the wheels basically fell off the car. I have contacted the attorneys handling class action lawsuit recently filed in PA. This should have been a recall. Realizing that things do go wrong with aging cars, wheels falling off is not something that should happen. 140,000 miles on a car is high, but not outside of the use period. Oil was changed at 141,000 miles and tires rotated-car was looked over by the mechanic and was fine at the time.
Reviewed June 22, 2010
Without warning, while I was driving on the parkway, my rear axle completely snapped in half. I lost control of the car and almost flipped over. I called my local Ford Dealer (Northport Ford) and was told there have been no complaints about this matter, and I was out of warranty so they could not help me unless I was prepared to pay out of pocket. My car is a Ford Windstar SE 2002. I towed the car to my mechanic and was immediately told that this did not look normal and I should really investigate if there has been any kind of recall.
As it turns out the Federal Government launched a formal investigation just weeks ago, yet Northport Ford insists this is a problem unique to my vehicle. The truth is that there are hundreds and thousands of complaints online. Someone is going to die if people are not warned to have their axles checked. It was one of the scariest incidents I have ever been involved in. I needed to have the car towed which cost almost $150 and I am awaiting word from the shop on the cost of the repair, but I have been warned this could cost up to $4000. Additionally, I need to rent a car which will cost about $50-$75 a day but the worst damage was how terrified I was during and even now after this happened. Losing control of a car on a parkway is something I never want to experience again.
Reviewed June 20, 2010
I purchased this Ford Windstar GL "new". At about 126,000 km, the vehicle started to blow its horn for no apparent reason at 2:00 am in the morning. Now it will blow at any time day or night. It does not matter whether the vehicle is locked or not locked. Note: Very dangerous. While driving the door locks will activate on their own, leaving the doors of the minivan open. Also, the interior warning, bell will start beeping for no reason! The seat belts are all engaged and the doors are closed firmly. Vehicle was taken to Rose City Ford for service on this problem 2 or 3 times.
And was always told that they road test the van. The van sat in their parking lot for an extended time period. And then I was told that they cannot find the problem. We do not put many kilometer/miles on a vehicle, we have 130,000 km now, and our neighbors are just ticked. We have been on the Web looking for a fix, and the one that we had tried is as follows: Tried turning the key 8 times to the off-and-on position quickly and leaving the key in the on position, then using the remote control to activate the door locks up and down. Note! This did not fix the problem; it still blows at any time. We also brushed and cleaned the terminals on the sliding door, hoping this would fix the problem. It did not.
Question: Are there any recalls on this problem? I have been checking the Web and I found that a lot of other people have been having the same problem, also relating to other Ford vehicles. I cannot believe that the Ford dealerships have not heard of this problem.
Reviewed June 18, 2010
I own a 1999 Ford Windstar. A little over a year ago I had the torque converter replaced and now I am going to have to replace it again. So I can sympathize with those who also have had problems with their Ford transmissions. I also love Ford vehicles but if I have to keep fixing the drive train then I'll go back to driving foreign vehicles.
Reviewed June 5, 2010
M 2001 Windstar axle broke during highway speeds and nearly killed us. I spent $950 to repair. I have pictures and witnesses and parts. $950 repair bill. Near catastrophic disaster, but able to control vehicle to stop.
Reviewed June 1, 2010
The rear axle on my 2000 Ford Windstar is cracked. It is sitting in my garage waiting for the recall. Do you think this will happen anytime soon? It happened as I was turning out of my driveway. There was a loud noise and then I lost control of the car. No one was hurt and we were able to get it back to the house where we could see that the axle is cracked. We really can't afford to fix this and would love to see it recalled now.
Reviewed May 28, 2010
Re: Assistance Required for 1999 Ford Windstar
Mr. **, my family, and I have almost been killed now three times from you're supposed "five-star" safety rating vehicle, the Ford Windstar! In 1999, we purchased our first and only new vehicle, a Ford Windstar LX from Larson Ford. We were absolutely thrilled with our decision to purchase a new vehicle and finally be able to feel safe and secure. We chose the Ford Windstar because of the "five-star" safety rating.
Our first problem occurred when, after only 68,000 miles, the transmission went on the car, as I was driving through an intersection with my two young sons; and we almost had an accident. At first, your company was reluctant to do anything about it, but they finally allowed me to purchase an extended warranty that would cover the transmission replacement. That work was done, only to find a month later that a faulty "new" transmission was installed. We had to bring it in for a third transmission to be installed.
In November 2009, while traveling to a friend's funeral service, my wife had noticed some "creaking" noise by the passenger rear wheel. Luckily, while only trying to back into a parking spot to check it out, I heard a loud "bang"! My rear axle had broken, and my back wheel was "snapped." My mechanic told me it had rotted. What kind of car design allows for its axles to rot after only 10 years! We could have been killed, but I took it as a freak incident and had the axle repaired for $900.00.
Now, last month (February 2010), I heard a noise by my front passenger wheel. My mechanic took a look and was dumbfounded to discover that my front frame/axle support by the wheel is rotted and has snapped! What kind of vehicle does Ford "supposedly" take pride in building? A "family" vehicle that will literally become a death trap in 10 short years? I have never seen this in my entire lifetime of owning American cars (and I have had many over 15 years old!).
My mechanic was estimating a $1,300 repair! My brother is a truck mechanic and runs a truck repair shop. He said that he has never seen a vehicle frame rot out and break. Body rot, OK, but not the frame.
Reviewed May 20, 2010
Our Ford 1999 Windstar caught fire with my my wife and daughter in it on 5/5/10. They are okay. I wrote to Ford and informed them about the serious issue. I sent them the pictures and insurance documentation. I requested they pay off my loan to state farm bank and keep the car. They reviewed it for one day and informed me they are sorry for our misfortune but they cannot do anything for my family. It is the Ford name on the van. It was an electrical fire caused by a faulty wire. How can they blame us for being the customer and not taking ownership of the situation? My family is very upset with Ford and how we have been treated like dregs of society. We do not have a car.
I have seven total people in my family. Five kids, my wife and me. All of us are sick to our stomach about what has taken place. We need a car but do not have enough money to buy a used one. I think it is a shame the Ford calls itself and American Made Company. Ford talks about great customer service and the great ethical values they have. It is all just fluff to me since I have been in contact with them. The big corporations really do not care about the average Joe. If you can help me or give me sound advice, please contact me.
Reviewed March 28, 2010
I purchased a '98 Ford Winstar last spring. I received a recall notice about the ABS/break fluid leak and took it in to have it repaired a couple of months ago. In the last two days, I have lost my car to fire. My family had just gone to the grocery store and within 5-10 min, we hear over the loud speaker there is a fire in the parking lot. We were still fairly close to the entrance of the store and when we looked out, we saw the hood of our van in flames. The fire was all under the hood of the vehicle and through the electrical wiring of the rear door. The van is a complete loss. I never heard anything about a cruise control recall or any other fire hazards that may occur with these vehicles. And the information we did get, we assumed we had the fire issue fixed. Not even a used car salesmen should be able to resell these vehicles if they have not been serviced for the recalls!
Reviewed March 18, 2010
Ford truck and Windstar fires! This has to do with the long awaited for the recall of the Windstar. We have a 2000 and read about this problem long about two years ago because of some of the engine problems they had with the intake gaskets or the lower seals being made out of the wrong materials and ended up loosing the seal to the intake. At this time, 09/25/2009, the recall was not enforced for the Windstar, only the pick-ups. So I had bought all the parts to repair, the intake leak and the deactivation switch for the cruise control.
When I received the letter from Ford about the recall on the switch and the letter states that they would reimburse anyone that had replaced this switch, I sent them the original receipt with the switch clearly marked on it and they now say that because it was not done by an authorized Ford dealer that my claim was not eligible for the reimbursement. I'm disabled and do not have the funds to take my auto to get repaired when this repair is so easy to do. My 13-year old granddaughter helped me replace the Ford's mistake with the plenum seals and the cruise control deactivation switch.
They will never admit to the mistake with the seals and refused to reimburse the $22.11 for the SCDS switch. Luckily, there was only some brake fluid that had to be cleaned off the electrical control at the top of the transmission. This is where the fires start. This fixed the operation of the cruise control and set my mind at ease.
Reviewed March 10, 2010
On March 3, 2010 my husband and I were taking my 2001 Ford Windstar to the shop to have the heater core replaced in it. Since the heater core was shot all you could smell is antifreeze and it was fogging the windows up. On the way, I noticed my van was smoking because my husband was in front of me. I called him to tell him it was smoking and he believed it was just cold. I convinced him to pull over and before he could reach the hood latch there were flames coming out from under the hood. I sat and watched my van go up in flames.
There is absolutely nothing left of it. The insurance company hasn't settled with us. I did however have full coverage on my vehicle but have to take away the $500 deductible. This being said I'll most likely get about $3-4,000 dollars for my van. I paid $7,995 and after the interest I had paid a total of $11,000 for it. I will never recommend ford Windstars to anyone.
Reviewed March 7, 2010
I purchased a 1999 Ford Windstar van with low mileage and right from the start, I was having problems. The check engine light would always stay on and the transmission o/d light would flash if I drove over the speed of 80 km/hr. I have taken this van to numerous shops hoping someone could fix the problem but that check engine light would always return. I have actually spent around $3000 this year alone on maintenance and repairs. I can't even re-insure this vehicle because in order to insure it, I have to pass the annual air care test.
They refuse to test vehicles that have the check engine light lit up. The transmission went at 90,000 km and was rebuilt but now at 130,000 km, the transmission is ready to go again at a replacement cost of around $3000. I went to the Ford dealer and they stand behind this vehicle. I asked them if they could guarantee that they could get the engine light to go off if I let them work on the vehicle. Otherwise, why would I have this work done if the vehicle would still be uninsurable due to the engine light staying on? They then told me "no, they couldn't" and quite frankly, they said they don't want customers like me anyways. I asked what kind of customer is that. The Ford manager replied, "well, someone like you is likely to sue us."
I bought this van to start a painting company. I have spent a lot of money on tools, advertising, car maintenance, insurance, etc., but now I can't even run my company without a properly working vehicle. I think this van is unfixable and Ford isn't taking accountability for its poorly designed product. I am scared and stressed out! The painting season is coming and I don't know what to do. I can't afford to buy another vehicle. I spent $3000 on this vehicle already this year and it still won't work properly and I can't even insure it because of its defect.
I would have never purchased this vehicle if I had known. The consumer reports gave no warnings and only shouted praise for this vehicle. Because there is no way to re-insure this vehicle, the city may come with a tow truck and remove it from the street. So I purchased this van for $5000 and I have put over $3000 into it. I went online and found 80 people who had the same problems with this same vehicle.
Reviewed Feb. 18, 2010
There was an electrical problem and blown head on a 95 Ford Windstar. It seems to be a common problem but Ford won't fix it. My brother was using this mini van for work and he lost his job because I don't have the $1500.00 to fix it.
Reviewed Jan. 23, 2010
Ford Winstar 1998 with lower mileage caught on fire in the highway on Oct. 9, 2009. However, the only response from Ford states that they are willing to pay $2,310 for my loss.
Reviewed Jan. 1, 2010
I've owned 2 Ford Windstars, a 1995 and a 2000. The 95 had transmission issues 4 years after I bought it and it cost me a new transmission. I was talked into buying a 2000 Windstar by a Ford HQ employee who said the transmission issues were fixed. He also gave me a $3000 credit on a new Ford, that's what sold it for me. The 2000 van had 87,000 miles on it and that transmission also failed. The cost is $3500. Ford said I was out of luck and they couldn't do anything about it. I will never buy another Ford product again. I will tell everyone I know not to buy a Ford. If you do, good luck.
Reviewed Dec. 13, 2009
I also have a 1995 Windstar. I will never own the first model year of any vehicle again, as the recalls are numerous and frustrating. I believe that Ford should have acknowledged this as a lemon. I had really bad experiences with the dealership in Dublin where I purchased the van, and when the recall came out for the head gasket, it also included the same model year of Mustang that my husband (ex now) owned at the time. The dealership in Concord where we lived at the time had no problem putting another engine in for him, so when the van started acting up the same way, we knew what needed to be done.
I actually broke down on Highway 5 on the way back from visiting a friend who lived just off the Grapevine. I had both of my girls with me, and they were both still in car seats. Not only was it a hassle to get a tow truck that was able to accommodate the car seats, but I also had them tow us from the Coalinga rest stop to Dublin, CA. I had the bill from that at $150.00+ since I also had the AAA 100-mile tow package, or it would have been considerably more. Then, the dealership was saying that they could find nothing wrong with the van, which we know was a lie. My husband told me to have it towed to the Concord Dealership where they put a rebuilt engine in it.
I have had to take so much time off work in dealing with the recalls in the past and not being compensated for rental cars, etc., but to also be knowingly lied to makes me not want to ever own a Ford again. Unfortunately, I still own this one, and I just received another recall letter - this time for the possibility of it catching fire from a faulty speed control deactivation switch that may leak brake fluid. Like I stated, the local dealership is no longer in business, and there is not another one located conveniently nearby. I am not in a position where I can take time off of work, plus the van was hit while it was parked in front of my house; and the insurance company of the person that hit it decided that it was not worth the estimate to repair, so they totaled it.
I am now driving it as a salvaged vehicle. I already requested that Ford send the part (and reimbursement) to the repair shop that I do work with, that I can walk to, but they are not willing to do that. I will most likely have to find a way to pay for that too. Meanwhile, I just did a survey that they sent to me from Ford, because of this situation, and I answered it very negatively, as well as telling them I will not own a Ford again. It is sad to see that this is not an isolated incident. Thank you for letting me vent.
Reviewed Nov. 30, 2009
Reviewed Oct. 14, 2009
Reviewed Oct. 14, 2009
Reviewed Oct. 13, 2009
Reviewed Sept. 12, 2009
Reviewed Sept. 11, 2009
Reviewed Aug. 17, 2009
I have a 2001 Ford Windstar which I like very much. Unfortunately, the transmission failed after it was diagnosed as a cooler failure. It has 122,000 miles on it which is 95% highway miles. My original brake pads are only 40% worn, to prove a point. My suggestion is this, when I have dash indicators that tell if I have low tire pressure or a light bulb burned out, why in the world isn't there a sensor that tells you that your transmission is heating up above normal? If there were an indicator, it would have saved me a lot of money!
Reviewed April 13, 2009
Speed control stopped working. Brake light is on all the time. I took the car to the dealership for the dealership covered speed control, 2002 Windstar. I was told this VIN is not in the recall. Should I believe them or where can I find the recalled VIN to check myself?
Reviewed April 11, 2009
It happened twice, once at 50,000 and the second at 80,000. Van was my grandma's and has sentimental value. If it happens again, I will not repair it.
Reviewed April 11, 2009
I bought my 2000 Ford Windstar about 5 years ago. After only having it a month, the transmission went. Luckily, this was covered by warranty. Then 2 months later, the exhaust system had to be replaced. The ford company told me nothing else would be covered under the warranty. Now my van has seized working because of wiring problems and numerous problems! Ford will not replace or make this right!
Reviewed April 2, 2009
Damn shame! My wife purchased a New 2003 Windstar. I had some work done at the dealership. When I picked it up, there was a chunk of paint about 6 inches in diameter missing just above the sliding door. Upon further inspection, the roof had paint that had also been washed away. Wow was my feeling. I took it to the service manager at the Ford dealership. He said that there was nothing he could do. So I called Ford customer service, 3 different phone calls. On every call, I was told nothing they can do. Made even more special since I have worked for a Ford dealer the past ten years. Howie doddie. Thanks for nothing.
Reviewed Jan. 21, 2009
Reviewed Jan. 14, 2009
Reviewed Oct. 8, 2008
My 1999 Ford Windstar just blew the transmission at 189,000 Kms and it cost me $4100. While the Ford Dealer, Dearborn in Kamloops, BC Canada was excellent in turning us around with a rebuilt transmission. However, this is far too early to have a transmission fail. We were stranded so the best option in this situation was this expensive replacement. Ironically, the van works fine otherwise even though the book value is below the transmission cost. Not very happy with the Ford manufacturer and will definitely look at an import. No wonder North American mfrs are in trouble. Had to spend two extra nights in a hotel at $236 plus $4100 for the repairs.
Reviewed Oct. 5, 2008
I bought a '98 Windstar in Summer of '03. A few months after I got it, I noticed that it would appear to be locking and unlocking the torque converter while traveling around 45-60mph. Although this problem was annoying, it didn't affect the performance seeing as I drove it on the interstate most of the time and kept it at 70mph or better. 5 months later, the service light came on. I had it checked and was told that it was an oxygen sensor on the back engine bank. About 4 months later, it blows a head gasket. I get it home and park it for 3 weeks. I go to start it up to try to get it fixed, when it cranked up, it broke a connecting rod on one of the pistons. No dealership would take it in on trade. The body was fine and it was clean. The van had 89,000 miles on it when I got it. It blew up at 114,00 miles.
When this Windstar's engine blew up, I was living 125 miles from my hometown and I knew no one. I also had a 6-month old baby at the time and was having to walk nearly 4 miles to work while pushing him in a stroller in the middle of summer while it was nearly 100 degrees outside. I ended up buying a very cheap and very rough vehicle that was barely able to get me back and forth to work. No way that I could get back home, which was 125 miles away, couldn't move back home, couldn't get another decent vehicle because of this piece of junk. I have just recently been able to get a good vehicle due to this thing being on my credit because I couldn't afford the $2500 to fix it when I still owed almost $7000 on it.
Reviewed Oct. 2, 2008
Have a 98 windstar, for 10 yrs only 60,000 head gasket is shot. I have no options. Ford sucks. Will never buy again and will tell everyone to buy foreign.......
Reviewed Sept. 22, 2008
My 2002 Ford Windstar needs its 4th replacement transmission. I am being discriminated for using my Extended Warranty to cover this. When you use your Extended Warranty for this, parts and service are warrantied for 12 months or to the end of your Extended Warranty, whichever is more. If I had paid for it myself and not use my Extended Warranty, it is covered for 3 years or 75,000 miles.
I last had it replaced under the Extended Warranty in April 2006. Since I used my Extended Warranty, it was only covered til April 2007. If I had paid for it myself, It would have been covered until April 2009. Same service, parts, etc.
I am at a financial loss because I used my Extended Warranty. I now have to pay for a transmission which should have been covered for 3 years, just like a cash customer.
Reviewed Aug. 25, 2008
Head gasket failure at only 49K miles. Unfortunately, the car was 10 years old and Ford said sorry, out of warranty. The engine light had been coming on for 8 to 10 months before the gasket was finally diagnosed/replaced.
$1700 for the gasket replacement. About $400 in related (unnecessary?) repairs prior to successful diagnosis.
Reviewed Aug. 19, 2008
I was driving my 1999 ford windstar minivan when the subframe came unattached just lucky that I wasn't going at high rate of speed. I checked with ford dealership to see if this may be cover since it was the frame of the car however it wasn't. I have only had the car for about 1year it is going to cost me almost over 1000.00 to fix. This has cause a real hardship on me being a single mother also. Is there anyway that you might warn others about this possible very dangerous thing so that it could not happen to them. I would also like to know if their is anything that you might be able to help me also.
Reviewed July 31, 2008
I was blessed with a 96 Ford Windstarmy old car died on me and a family Blessed me with the van, they had mentioned that they had put a new transmission,and I should not have to worry, then a year later I had to replace the Transmission,that has been two years now in 2008, while taking my three children to the beach the Transmission went out again. Now being a single parent of three children and working part-time,and very often I try to check on them in school, while My self going back to school to give they them a better life, now I am having to contend with raising up money for it to be fixed this makes no sence, the body of the car is in such good condition, its just the engine, now I hear that I am not the only one complaining about this very same issue. I thought that integrity of Ford as a company would make sure that their customers are happy, who knows If they took care of it they might have happy future buyers, I mean now all we can say about the Ford windstar is not good, do you thing that we would want our children in a Ford cause a company that is for the family want them to be happy, not the case with this situation. Please Ford take care of this.
Reviewed July 11, 2008
The service department at this Ford dealership has had my '99 Ford Windstar for 2 1/2 months now for a repair issue. It was brought to them on April 25th with an electrical problem; the vehicle had died while driving it. They thought it was the Instrument Control Panel and replaced that (it took 2 1/2 weeks as part was back ordered). I drove the vehicle after it was supposedly fixed and it died again after five days. They replaced the instrument panel again (I knew at that time that particular part was not the problem!) after waiting another 2 1/2 weeks for another part the second time. I then picked up the vehicle and had it die on me not even 24 hours after I had picked it up from Ford. It was then towed to Ford again and they have been sitting on the vehicle ever since. I cannot seem to get them to get this vehicle fixed and returned to me. I am actually contemplating contacting an attorney because they will just not fix it and return it to me. They supposedly ordered a third instrument control panel, which came in on Monday (this is Friday) but they are now giving me the run-around about why it is not actually getting fixed this time around. I am completely and totally frustrated and feel like I will never get my vehicle back. In the meantime, the service department continues to make up reasons daily why it is still not fixed. I have contacted the Service Director, Steve Clark, who was as unhelpful and antagonistic as possible.
Reviewed July 2, 2008
I bought a 1996 Ford Winstar with 56,000 miles. At 61,500 my head gasket was blown and it cost me $3,000.00. I ask if Ford would pay for any of the repair and was told no. They recalled 1995 but 1996 had fixed the problem. I am now having problems with the motor making a clicking noise and need to have it repaired again. I had just purchased it so I had a large loan on it. i had to take another loan out to get it repaired. At 100,000 I had to have the transmission rebuild which was another $1,895.00 to get it repaired. I have owned many Ford vechiles but this will be the last for me and my family. Ford need to do the right thing and do a recall and take care of the customers who have made them such a large company. I am now left with out a way to work. A Co-worker had a 1990 Chevy and it had almost 298,000 on it and just now stopped running. Disapointed customer.
Reviewed June 25, 2008
I have a 1996 Ford Windstar that also had the Head Gasket go at 60,000 miles. I complained to Ford and pointed out that the 1995 had the problem and so have some 1996 (since than many more have had the problem). Ford did nothing for me and my repair at the dealership was over $2500!!!!
We had to put it on a credit card and it is still being paid off!!!!
Reviewed June 13, 2008
2003 Ford Windstar Under 65,000.00 Transmission stopped working while driving on the interstate. I narrowly avoided an accident trying to pu;; over to the shoulder. Vehicle was towed to dealer and I was informed the torque converter needed replaced at a cost of $1,500.00. I understand this is a common occurence on this make and model of ford. Is there anything we can do?
Reviewed May 30, 2008
I bought a 1995 Ford Windstar Van for my wife in 1997 on a used car lot. The history was that this van came from a Ford Dealership that had closed the year before and this was the vehicle the owner drove with dealer plates. The next year the head gasket blew. My cousin replaced it at his shop and the total cost was almost 1000.00 with having to send the head out to be machined and parts, labor, etc (even with the price break he gave me) The next year the transmission went out in the middle of the road and cost me 900.00 to get a rebuilt one but in.
The next year the new head gasket blew resutling in a tow and 1400.00 worth of work. The dealership never said anything about this being a common problem. The check engine light has been on for years due to foul up with the oxygen sensor since the gasket blew. The hatch back allows water in on one side and this has shorted out the close door sensor and the light for "open door" comes on every now and then of it's own free will. All the internal lights came on and stayed on until I took out the bulbs due to the car thinking a door was open.
The power windows on the passenger side died. The vent window on the passenger side died last week (in the open position of course when it started raining heavily. I wound up breaking the hinge trying to close it manually. I now have a Fix Or Repair Daily (FORD) that has cost me almost as much as I paid for it in repairs...2 head gaskets, one transmission, multiple electrical problems and now the ignition is messing up and you can start the car without a key sometimes. The open door "ding" will sound with the engine off and no key.
Reviewed May 20, 2008
I bought the vehicle used and the day I bought it I counldn't even get it home without electrical problems. The lights came on several miles down the road. I pulled over and called back dealership. I took it back. I drove it home then and it happened more. I made an appointment and took it back (30 min) again and paid to have it fixed. Dome and door lights wouldn't go out for hours and neighbors would stop in or strangers walking by and tell me if I left it out. I had to stay up later than I wanted to know if it was OK to put the garage door down so I wouldn't wake up with a dead battery. Finally a man that did odd jobs around the house took out all the bulbs except on dome light and put in a toggle switch so I could manually turn it off since know one could fix it and the lights would all stay on.
Reviewed May 1, 2008
I was given a 1998 ford windstar and was elated! However, shortly thereafter I had some engine problems and took it to a local repair shop I've use from time to time and a part inside it had melted so I had to have the transmission replaced which cost me over $1700 no warranty coverage and though I've only had three issues this was the most expensive. If Ford knows all of these issues are occurring with their products then why don't they do right by the consumers. I think they should be held accountable for what they know are problems or possible problems that can happen. I am still trying to pay off the loan I had to get just to cover the cost of the transmission. I have always loved a Ford but I am seriously rethinking that...What kind of company doesn't care about its consumers and their families overall safety and quality of life? I have searched for an extended warranty and can't find one.If anyone knows where I can find one I would appreciate any info on the subject.
Reviewed April 26, 2008
First let me congratulate Ford for It $100 million dollar 1st quarter earnings....But I have a 1995 ford Windstar that had blown head gaskets and I don't have any transportation...This same thing happened 90,000 miles ago and Ford, along with the Jim Bass ford dealership here in San Angelo, Texas did a super job with replacing the engine...Now it 90,000 miles later and the same thing has happened....Surely Ford can make an engine that will go further than 90,000 miles....I remember back in the 60's that if you had a vehicle that makes the 90,000 mile mark...it was a good one..Well it now nearly 40 years and it appears that no progress has been made....Come on Ford...Take some of that Profit and replace my engine....
Reviewed April 25, 2008
I own a 2003 Ford Windstar Limited - I have been the original owner of the vehicle. As soon as the warranty expired the vehicle began having problems: 1. Upper Intake Casket required to be replaced due to a leak. Cost of repair $400.00. Then not two weeks later without any prior indications or trouble the Transmission failed, while I was driving on a local road (luckily I was not injured, but I was going to begetting on the Interstate) So far, FORD has been not help - they recommended a transmission replacement at a cost of $3300.00, basically putting the same busted up transmission back in the vehicle. I went to several transmission repair facilities which all gave me the same story, this is a Common occurrance in the Ford Windstar vehicle between 60,000 - 75,000 miles. There should be some kind of action that can be taken against Ford Motor Company for this kind of thing. If it's so common, FORD should definitely know there is a problem, but since it's not a SAFETY issue they will never do the right thing for their customers.
Reviewed April 3, 2008
we purchased a 96 Ford Windstar last August of 07. In around January the enigine engine light comes on, sometimes stays on, then goes off, flashes. Heavy smoke came from our tail pipe. We took it to a mechanic, they said it was the head gaskets. ($1200 to replace or fix given that nothing was wrong with them) I am a mother of 6 and this is our only vehichle. We cannot afford this, should we even waste our time getting it fixed?
Reviewed March 18, 2008
MY 2001 Ford windstar had an extended waranty. In Nov of 2007 had the torc converter replaced under the warranty. Vehicle only had 60 ooo miles on it and all dealer maintained. I brought the vehicle back in Feb because there was some clunking noise. dealer told me that was normal. My extended warranty through ford ran out on feb 26, 2008 13 days later my transmission fails simply backing out of the drive way. have it towed to the dealer-will not cover the damage. The tranny pump and shaft inside the transmission needed to be replaed. The initial torc convereter replacement is all part of the pump assembly. i feel that the torc converter was not installed correctly causeing this other damage. Ford's response tough luck 1800 dollar repair.
Reviewed Feb. 11, 2008
i just got out of the hospital ( due to a roll-over car accident ) ! i own a 1995 ford windstar . after reading these testimonials;it makes me wonder if there's a recall notice ( which i didn't receive ) which might explain why my accident occurred ? the problems i'd had with my windstar are : replacement of all the doorlocks ( 3 - times) , my transmission had to be replaced at : 29,000 km . , & the lock on my sterring collum ( were you start the van ) had to be fixed twice !
Reviewed Feb. 2, 2008
I sure I'm not the only one to complain about the ford Winstar 1999 trasmission. I went to car suevery .com and it seem to me everyone that owns this windstar has the same probelms. From transmission to lights on the dash flickering or staying on cabin lights. I rebuilt my transmission once it fail and was not able to be rebuit it I got another transmission put in and now its on its way out can someone help the me out in trying to get a class action suit. A poor man thanks to ford!
Reviewed Jan. 17, 2008
I purchased a new Ford windstar SEL in 2002. At approx 50,000 miles I noticed oil on my garage floor. The dealer said it was an engine seal. When he started the repair he called and said all three engines seals were leaking. He also said the torque converter was bad and needed replacement, in addition they found out the the A/C compressor was no good. I contacted Ford and after a hassel they agreed to pay $500.00 toward the repair Of $2,300.00 At 88,000 miles my transmission failed. Spent another $3,500.00 to rebuild it. Now once again at 88,600 the A/c compressor needs replacing est. cost $1,321.00 This van retailed for over $30,000 Driven by two senior citizens, the van is in very good condition, garged kept, almost no city driving. I asked for help from Ford to pay for the A/C repairs as the compressor they replaced was not even two years old. The response from their spokesperson was my 36,000 mile warranty had run out and I would not receive any help.
Reviewed Dec. 4, 2007
I took my 2003 Ford Windstar to my local dealership to have them look at a area on my rear quarter panel. I was told that it was rusting from the inside to the outside. I have contacted Ford numerous times and have not recieved any calls from Ford.
Reviewed Nov. 7, 2007
Every time the weather gets cold, my alarm goes off. Is there any way to stop this problem without disconnecting my horn? Mind you, I live in an apartment complex and this is causing my neighbors to wake up any time between 3:00 am and 4:00 am, in which they have to call my house for me to FIX the problem. I really do not like the fact that I have to go all winter (again) without a horn. Any suggestions you may have would be extremely appreciated.
Reviewed Oct. 21, 2007
Purchased ford windstar in the year 2000. Had it one day and rear power sliding passenger door keeps popping open had it fixed lasted until warranty expired and then it started doing it again,so now we just act like the door is not there, in other words we can't use it and keep it locked. Called ford and asked if there was a recall and they no. It is now 7 years old with 63,000 miles and the transmission went to h-- at the cost of 2,500 dollars. I also asked Eau Claire ford if there was a recall on the transmission or if they would help me out and give me a deal on getting it fixed. The guy on the phone just snickered and said the warranty was done . Ford warranty 3yr or 36000. What a joke. 5yr. 50,000 on powertrain , Another Big Joke when the price is or was 32,000 new and now only worth 7 or 8 thousand for trade in. Now i have been a Ford person since I was little, my dad loved fords and so I grew up loving fords also. But they must of decided to get there parts from china also. No more fords for me. Thanks for letting me blow off some steam. Nancy
Reviewed Oct. 8, 2007
Re; 1999 Ford Windstar/Paint Peel Issues I've spoke with Ford Customer Service now a couple of times and can see that I'm getting the run around. Ford has had many issues with older fords paint bubbling and peeling due to defects in the paint process (autosafety.org) and have helped some in the past with financial assistance to get vehicles repainted. I've tried to get help and am told that there is nothing they can do, after they told me to go get a diagnosis and estimate from my local ford dealer auto body shop. They did not even ask about the diagnosis or estimate that they required me to have to go further on this issue. I realized my ford is a 1999 and if the paint were faded, oxidized or damaged due to my or mother natures fault, that I would have no issue. This paint peel is an issue that is fords fault and I'm tired of driving around a van with the plague. All that I ask is that they assist me in getting it repainted. By the way, the auto body shop at ford said that it is a defect in the paint process and that they have not seen one do this yet, but have heard of it. This peeling starts on the hood and then spreads throughout the vehicle.
Reviewed Oct. 5, 2007
In 2003 I drove my 1996 Windstar in to the service center at Fairway ford to have them check why water and steam was discharging from the exhaust. They pressurized the radiator to 14 PSI two times and after 30 minutes each time lost 2 pounds of pressure. They needed the stall my vehicle was in so they move it to another stall. They pressurized the radiator again. Same results lost 2 PSI in 30 minutes. Told me I needed to replace the head gasket by because my extended warranty was out on mileage by 105 miles it was not covered.
Told them I wanted to talk to the manger and the warranty company. They start my vehicle and it made a loud pop and then a loud rattling noise. I was told a rod was broke and had gone thru the oil pan. They first said they would take care of it, but came back and said it was that way when I drove in (when I drove in). They did not cause the damage. Now I ask if you pressurize the radiator on a motor and it looses pressure would you not wander where it went. I talk to other shops and was told that they would have pulled the plugs or turn motor over my hand not start it as Fairway shop did. Piston had water in it and water does not compress so the piston rod broke.
The cost of repairs would be $4300 for new motor or they could rebuild mine for $3700. I could not afford that so I talk to a lawyer who wanted $2500 to take the case (I couldn't afford that) I purchase an older car for $400 down and $280 month while Windstar was left at Fairway ford. I also was making $375 month payment to Ford motor credit. After not getting any results from Fairway Ford or Ford Motor I decided to let Ford Motor Credit repo the vehicle. I was sold in fall of 2003 at auction for $990. I am now being sued by Ford Motor Credit for $8970 plus court cost. Ford Motor knew they had a problem with the head gaskets in 2003 and so did Fairway Ford. Why did they just fix the motor?
I was not my fault the hydro my motor and started it breaking the piston rod. I was having financial problems at the time and could not afford to go after anyone to get it fixed and my daughter start college so I could not afford to pay FMC. All this because Ford would not admit it had a problem with head gaskets on my Windstar. Thanks for listening.
Reviewed Sept. 2, 2007
we have a 2003 ford windstar and the tourque converter is damaged and we need a new transmissions.very expensive and still have another 6 months of car payments .how do i get ford to stand behind their product?
Reviewed Aug. 28, 2007
The check engine light in our Ford Windstar Minivan 97, was blinking so my husband took it to the Ford Dealer. They indicated that it was some sensors and some other things needed to get fixed so we said okay. We ended up paying $905.+ I drove the van and it started acting funny. It was jerking and it would rev up but it would not go but 5 mph. My kids and I almost were in a massive car wreck. My husband took it back to the same dealer and they said that it was two sensors. So my husband paid more money for about $450.
Then we pick it up and the same thing happens and My husband daughter and I were on the highway and we were almost killed because the car jerked and went from 55mph to 2mph and an 18 wheeler almost devoured us. We took it back and I think it was Wendell that said it is the transmission. That was Saturday, but there wasn't a mechanic so we left it there. Monday, Aug 27th my husband goes back to see what was going on and they told him that there wasn't anything wrong with it and to take it back and drive it and when it konks out bring it back.
Well my husband was furious becasue he was basically telling him to go drive it and get killed and that there was nothing that he could do after they collected almost $1500 on it and that problem was not occuring when we first brought it in. It started happening directly after they so called fixed it for the first $905. Since they said it was the transmission today 8/28/07, we took it the mechanic that put in a brand new Jasper transmission about 2 years ago. Mike, said there was nothing wrong with the transmission that it is a sensor. Now my husband is back at Mathews Ford. He told them what Mike said and they are looking into it. We have no more money to give Mathews Ford and I am sure they will come up with another problem so that they can rob us for the third time. What are we to do? Help us out.
As I mentioned above we spent almost $1500 at Mathews Ford Dealer because we trusted that they were the experts on Ford vehicles only to get a problem that was not occuring when we first dropped it off. As a result we were almost killed twice. We have three beautiful children.
I feel that they are responsible for our safety and for guaranteeing that the vehicle is safe when we pay for the work they say was needed. If we die in a wreck because it shuts down after we pick it up again, I want you to know that they are responsible and take it to the media or where ever it needs to be handled.
Reviewed Aug. 27, 2007
Ford Winstar with 45,000 miles. I'm on my THIRD TRANSMISSION. (2001)MODEL. Power seat motor has gone out,arm rest on end row seat has come off. I Keep rading about fires in these vehicles. I am thinking ford has a problem that they are more or less ignorning.
Reviewed Aug. 22, 2007
99 ford windstar transmission blew up beneath my feet with no warning.i only had reverse gear no drive 1 2 3.
Reviewed Aug. 22, 2007
Another 2000 Ford Windstar SEL totalled engine. Engine overheated on interstate due to cracked gaskets and heads due to defective parts and or design. Required complete engine replacement. Cost over $4000
Reviewed Aug. 2, 2007
On Thursday July 26, 2007 I arrived home from work at 4:30pm in a company owned 2000 F-250 SuperDuty Pick-up. Parked it outside. Worked in the yard around the truck on and off until about 8:45pm. Went to bed around 11:30 pm. Wakend by a blast at approx. 12:50am to find the truck completely engulfed in flames with no hope of saving anything. Lost many power tools, truck tool box, generator and too many personal hand tools to mention. Truck is a complete loss. Side note, cruise control stopped working about 6-8 months ago. Fortunately no unjuries or loss of life. Happened to park a little farther from my house than ussual.
Reviewed July 28, 2007
My minivan erupted intop flames just as i exited the van in my driveway I had to call the fire dept. my van was totaled at 41,00 miles ford refused to acknowledge this as a problem i installed no after market products the damage can be seen on my website myspace.com/iyamcrazy
My children are afraid to get in a car, i still struggle trying to buy a vehicle because i spent 18,000 cash for this van I has no comprehensive on the vehicle because i trusted ford i have been unable to serve as a volunteer EMT on my first aid squad to which I am a member I had to get rid of the vehicle because ford wouldnt help me AND IT SITTING IN MY DRIVEWAY WAS TRAUMATIZING
Reviewed July 16, 2007
It appears this is common and we should have known better than to buy a Ford Winstar, as it's head gasket has blown. Our mechanic states that engines seizing in the windstar is very common. We only owned the vehicle for 2 years, I had four children inside a car that started smoking and within 2 minutes was comletely useless. Why can't Ford make an actual reliable vehicle. We should have bought a Honda. Shame on Ford, I will tell anyone who will listen not to waste their money on a Ford hunk of junk.
Reviewed June 30, 2007
We got our 96 Ford Windstar in 2001. After the extended warranty, we ended up paying $6000 for repairs at the dealership which was Riverside Ford in Sumner Washington. My wife took the car in with her father while I was at work, because the check engine light was on. They did some repairs, and when my wife came home the car started with the check engine light again. She called them up, and they said they would fix it for free. She took it back, after telling them she would not take it back if they were going to charge her. They ended up charging her again for additional repairs. The mechanic reduced the charges, but they did not fix it for free as my wife was told. Now, we have a blown head gasket. I'm going to get it repaired and get rid of it. I will never go to a Ford Dealership again.
Reviewed June 23, 2007
I cannot get a 1996 Ford Windstar to stop overheating...After getting this Van as a primary vacation vehicle I discover that hundreds/thousands have complained about the hear gaskets...American company shafting Americans...amazing.
Reviewed June 21, 2007
I have A 2000 Ford Windstar SEL, I bought it new with the extended Premium Care warranty.Went back to dealer for regular maintence, oil change,transmission srevice,coolant service, Inspection & ect.In Oct 2005 I took it in for a transmission leak and they replaced the gasket. In Jan. 2006 brought it in because the engine light was on I also told them the transmission was leaking (the proof was on my drive way) they changed the upper plenium gaskets in the engine and replaced the tranny pan gasket.In Feb 2006 I brought it back in for a transmission leak again, also the outter tie rod ends had to be replaced on both ends, they told me the tranny was fine they found nothing wrong with it,My extended service warranty expired 2/06. Now 6/07 I was driving with my two kids in the car, and my car suddenly can no longer excelerate we were on a very busy hwy and almost lost our lives,an eighteen wheeler missed us by an inch. I had no warrning, my warrning light never went on to notify me of the transmission problem, it still is not on, and reverise is the only gear working. My car is seven years old it has 55,483 miles on it,I did every thing I was supposed to do in the care of the car.I called the dealer they said their is nothing they can do Except replace the transmission with a coast of at least $3000.00. They told me ford dose not feel this is a safty problem and they are not reconizing the problem or feel their is one. They have it on record that I still felt some thing was wrong with the transmission after they said nothing was wrong. My family was almost whiped out because of Ford .I know they know about this problem,I did my part in the care of the car, their is no way a car with 55,483 miles should need a new transmission.They should have fixed it by my 3rd complaint.Dose somebody have to lose their life before this problem is fixed?
Reviewed June 7, 2007
We have a 1996 Windstar that is garage kept and well maintained. I keep all service records and perform minor work myself. About 92,000 miles the rear cylinder head gasket blows. I had anticipated this and saved money for this repair after I was told that Ford would probably not cover this on the 1996 models. I had called consumer service anyway, but my resources were right. Well about 2 months ago our transmisssion came apart. Since we need this vehicle daily and depend on it, I had it service immediatly by a reputable transmission specialty garage. It seem the housing actually split apart and pieces of it had gotten into the flywheel and pretty much chewed everything up. T
he person in charge showed this to me, and looking at the housing this should not have happened. The aluminum should not have broke apart unless there was a major accident with the vehicle or someone threw ahand grenade in my engine compartment. I called For Consumer Service and spoke to a nice lady by the name of Paula and after a go around she stated that there was nothing they could do. Even after I stressed to her that I had purchased many Ford vehicles over the years and also had got the rest of my family to purchase thier vehicles, it didn't seem to matter.
Is this how Ford is going to treat thier return customers? Lexus doesn't do this. Toyota doesn't do this. I know this from talking to friends and coworkers that have kept thier vehicles well past the so called life expentency of 65,000 miles. Wake up Ford Motor Company, if you want customers to return you must take care of them. If it wasn't for us devoted customers you would be selling alot less vehicles. I think I'll be taking a bigger look at Honda, Toyota, Nissan and such. At least they take care of thier loyal customers.
Reviewed June 4, 2007
I am currently on my second engine on my 1996 Ford Windstar. The first one threw a rod at 66,000 miles, despite recommended oil changes and other maintenance. The second one has a lit engine light and a misfire code for #3 cylinder. Attempts to fix it without tearing down the engine have been unsuccessful. This engine only has 30,000 miles on it. Of course it was the same type of engine used in 1996 Windstars, and obviously privy to whatever was originally wrong with the first one. I've driven many cars past the 200,000 mile mark, and have never replaced an engine in any car. Something is very wrong with these engines. The web is full of people with similar problems. I would like Ford to admit there is a problem here and do something to rectify this problem.
Reviewed May 22, 2007
Purchased a 1998 Ford Windstar with approximately 27,000 miles on it. At approximately 35, 000, 75,000, and now 115,000 the transmission slips out of gear (shifter still in drive) and acts like it is in neutral. Earlier the problem was fixed by tranny oil and filter changes, but this time it only went a few weeks and the car is now stranded in Kentucky. As many others this car has also experienced the blown head gasket problem last year and cost $1400 (Ford dealer) to fix (included de-sluge of the oil pan and heads-to my surprise the head gasket effort did not include dropping the pan-cost xtra). So like many others - I can not aford-to-own-a Ford. We recently bought a Toyota and sold the Ford (cheap) to my son, thinking all was well - but as mentioned above, his wife is standed in Ky with transmission problems, not to mention an axle bearing that went out last month. This is a safety issue. It's sad to see how our vendors of old have lowered their standards, leaving faithful clients in desparate curcumstances, not willng to correct their mistakes-no longer concerned with repeat business.
Reviewed May 12, 2007
I owned a 1995 ford windstar and the transmission failed. I paid about $1500.00 to have it replaced and about 6 months later I had to have it replaced again. then the transmission went a third time so we were convinced to trade for a newer model so we bought a 2000 ford windstar in August 2007. Now the van is doing the same thing ( hesitating and not switching gears). I have a 45 minute commute to get to work and I cannot take my van. I have to drive my husbands ford escape. Guess what. the same thing is happening to the Ford Escape. I do not have the money to bring it to the shop. So I may be out of a job soon. I did Write to Ford Motor corp after the first incident with the first van but no response. I e-mailed Ford motor corp for this incident and no response.
Reviewed April 17, 2007
I own a 99 ford windstar, that has been nothing but problems! It is currently in the shop having another transmission put into it after i just had one put in almost 2 years ago! This van is costing me a fortune! Luckily no one was hurt when the transmission went either time, but easily could have been if it had gone while on the thruway!!Ford won't accept their responsibility in this matter, when will they admit their mistake! there is no reason a van with less that 50,000 miles on it should be on it's 3rd transmission! This is such a common occurance but Ford won't own up to it. We the consumer need to do something, one place to start is to file a complaint with the NHTSA, and maybe start the abll rolling towards a recall!
Reviewed April 13, 2007
I bought my 2002 Ford Windstar not even one year ago, paid cash for it. I thought it would last me awhile being it only had 76,000 miles on it, and was a 2002, and a Ford at that. Not even 2 months after I bought it, the transmission went out on me on the highway. So that cost me 2,400.00 extra dollars to pay for. Then a couple months later, it makes an awful winding noise, which sounds like the power steering pump is going out or the transmission again! I am trying to figure out how to get rid of it being I am already; out 10,000 dollars in it, but I would feel bad about selling it to another family. No telling what will happen next, Oh, my sliding passenger side door doesnt even unlock and my serivce engine soon light is on. Ford STINKS! I will never buy another ford again as long as I live!
Reviewed March 31, 2007
I bought a 19999 Ford Windstar brand new. At 65 thousand miles the transmission reverse went out and had to be repaired at a cost of $1500.00. Wehave mantained our vehicle iaw with the scheduled outlined in the vehicle owners guide. There was no reason for the transmission to go out and therefore there has to be a defect. Ford refuses to do the right thing and pay for the repair. When I contacted the Comapny representative I was told there was nothing wrong with the transmission and that there were no tsb's or recalls. Ford needs to do the right thing and reimburse me for the cost.
Reviewed March 28, 2007
My Mother and her Boyfriend bought a 96 ford windstar. In a tragic accident, my Mother became the sole owner of the van. When I her daughter started to drive it. the check engine light was on, the abs and emergernicy brake light was on. some steering problems and u-joints. tie rod ends. to name a few.
I went on-line to see about this van, recalls, information on the van. to me and my mothers horror we started to read dozens and dozens of customers with terrible and costly repairs! My mother still owes about $2300. on this, and she was going to give it to me, but after reading all this, I'm afraid, I am a songle mother with 2 children. I wonder how safe this will be?
I cannot phathom Ford doing this to thier customers. Ford was always a relible dealership, but now I tend to wonder. If things like what people are saying are true, theirs no way i'll be able to come up with the money for the repairs. scared to death to take it in for the warning lights.
Ford needs to realize they made a mistake, and help all of their soon to be ex-custerners, fix these repairs. When will they own up? when someone finnaly gets injured, or worse! I dont quite know what to do with the van now that I know about the repairs. wont be able to sell, or trade in. whats a single mother to do?
Reviewed March 9, 2007
This relates to our 1995 Ford Windstar Van. The head gasket failed, and was replaced by Ford. Although they paid for the repair, I had to pay for the towing and the time off work taken. I also owned a 1991 Cougar that used the same engine.
The head gasket failed in it, the same way, and Ford would do nothing to repair it. These engines are identical, and there seems to be a pattern here, in the failures. The Ford Windstar's transmission is failing at 135,000 miles.
This is a common problem with that van, usually failing at 50,000 to 60,000 miles. I don't have the $2500 to pay to rebuild the transmission.
The economic damage is that I do not have the money to pay $2500 for a rebuilt transmission, and do not have the money to even attempt to buy another car. My wife lost her job (one that she held for 26 years) two months ago, and has not found employment yet. It took dissatisfied customers years to get Ford to rectify the head gasket problem (which they finally honored on the Windstar, but never on the Cougar).
Now the transmission is failing. If it just happened to me, that would be one thing. However, it has happened to several people with Windstars just like mine (same year). Transmissions don't normally need to be rebuilt before 150,000 miles. I know this sounds like I am whining here, but this just isn't right. The pattern of these failures should be an indicator that there were some serious defects in the 95 Windstar. Randy Havener
Reviewed Jan. 29, 2007
We bought new 1995 windstar in May'1995. Reading about the problems of windstar 1995 from different consumers, we had the same engine problem overheating. we were not aware of the extended warranty offered by Ford. At 88000 miles the engine overheating problem started to happen, the dealer replaced the thermostat ($400 repair). After 3 weeks again the engine overheating and at this time the dealer informed that the head gasket to be replaced ($2200 repair). After about driven about 600 miles the engine knocking started and the dealer told that the engine is blown and costed $5000 repair. Just a sympathy from Ford custromer service and they also didn't mention about the windstar engine problem recall.
Reviewed Jan. 9, 2007
I owned a 1999 Ford Explorer and on New Year's day of this year I arrived for my shift at work and shortly after arriving my co-worker came to tell me that my car was on fire. The day before I noticed a hot electrical smell coming from my driveway area I discounted the smell thinking it was the nearby christmas lights that hadn't been taken down until I was called out from work the next day and the car was engulfed in flames and 3 fire extinquishers didn't work and 2 fire trucks had to come extinquish the fire. The car was a total loss with most of the fire coming from the passenger tire well of the car, extensive smoke and water damage to the interior of the car and the motor portion of the vehicle completely burnt
Reviewed Dec. 20, 2006
Now I have a better picture of what is going on with my 96 windstar after reading all the above complains. Mine have the same symptoms. White smoke coming from the tail pipe, the oil light on, feels rough when driving and difficulty when starting, not mentioning that the coolant is probably mixing with the oil.
Reviewed May 16, 2004
My 2000 Ford Windstar caught on fire and burnt completely to the ground. Ford won't even returmn my phone calls. Attorneys don't want to take my case because there were no physical injuries. I lost my vehicle. My 2-year-old daughter is leary of getting into cars now, I have nightmares, I had to buy another vehicle, and replace the items that were in the car.
Reviewed May 16, 2004
I purchased a used Ford Windstar with 30k miles on it. 3 months after buying it the head gasket blew. I had it replaced for $1700. 1.5 years later the head blows again this time seizing the engine. This time the repairs were $5k for a new engine. After the new engine there were numerous charges, a new radiator, radiator hose, 2 oxygen sensors, heater hose, transmission pan seal.
Two days before going on vacation I had the car serviced, oil changed, everything checked. 300 miles later in Orlando, the van catches on fire because huge amounts of transmission fluid are pouring from the engine.
My van now sits in Orlando at a dealer, Ford is still deciding whether they will help me or not. The rental car for my vacation cost $700.00. My father who is 60 years old has not had a vacation in 35 years, was in the car when it started on fire and was almost unable to get out.
Reviewed Feb. 2, 2004
I have had my 1995 Ford Windstar since June of 1994 and it was in the Crystal Ford maintenance shop for 10% of the first year of ownership. I have had it in three times alone for the transmission with the third time being the replacement of the the transmission.
It has been in for premature failure of the suspension system, electronic window problems, windshield wiper malfunctions, door alarm problems, two tire tread failures within 15,000 miles, and last and most depressing, the head gasket failure at 64,995 miles back in Feb. of 1999. As everyone has read way too many times, I did not meet the criteria of the "program." I had 4,995 miles over the "program" maximum miles limit and it was two months over the "program" time frame limit.
Reviewed Sept. 3, 2003
95 Windstar victim here... My head gasket went out in Dec. '98 with a little over 60,000 miles. I took it to Alan Vigil Ford. All that had happened at that point was the temperature gauge started going from cold to hot and would not stop. I was able to drive to Alan Vigil Ford. I explained to them what was happening and they told me I would have to leave the vehicle with them and they would hook it up to their diagnostic equipment when they got to it (8 cars were in front of me), and they would call me when they had it diagnosed.
They offered me a ride home in a courtesy shuttle and advised they would come back for me later when I called them to let them know I needed to come back. The dealership also had a sign up offering a special on an oil change, filter change, check and fill all fluids, and various other things. I asked them to diagnose my vehicle, call me to advise me of the diagnosis, and then I might want them to perform the special deal they were offering if I had time. They advised me they would call me in 2 hours with a diagnosis on my vehicle, and at that time, I could authorize repairs. They were not to perform the special deal until my vehicle was diagnosed and they had called me. This was at 8:00 am. I took the courtesy shuttle home after waiting 45 minutes for it.
2 hours came and went. At 1:00 pm, I still had not heard back from the dealership. I called them at 1:00 pm and they advised me that they were just completing the special oil change to my vehicle, and by the way, I had a blown head gasket and that I could go ahead and make arrangements for the courtesy shuttle to pick me up and bring me back and they would be finished with my vehicle by the time I got there. I immediately stated my concerns of them going ahead and doing the special oil change on my vehicle after finding out that it had a blown head gasket and prior to them notifying me of what was wrong with my vehicle.
When I arrived there, they informed that I owe them 20 something dollars for the special oil change they performed. I was told nothing of a recall on the head gaskets. I refused to pay for the special oil change per I would never have authorized this had I known of the blown head gasket, because it makes no sense to change the oil just to drain it out to change the head gasket. The service manager proceeded to cuss me out. He then insisted that I pay for the special oil change and I simply refused to pay for it. I advised the service manager that I didn't want the special oil change until the diagnosis had been made on my vehicle, and that was depending on what was wrong with my vehicle. I then advised him that I was not stupid enough to have an oil change when my heads were going to have to be removed from my engine to replace the head gasket. (My step-father was Service Manager for Nalley Chevrolet for 22 years in Atlanta, GA.) I know a thing or 2 about vehicles. I have rebuilt 3 engines for a truck and 3 different motorcycle engines. I am not the typical girl, nor am I gay.
I took my vehicle home and called Ford headquarters customer service department to make a complaint on the service manager that had treated me so poorly. The girl that helped me in customer service was very apologetic and also advised me to give her my VIN# per they were having problems with some of the head gaskets of the '95 Windstars and that it was only certain VIN#'s. I gave her my VIN# and she advised that my vehicle was one of the VIN#s that they would replace the head gasket at no charge to me. She helped me make arrangements to take my vehicle to another Ford Dealership (Gwinnett Ford) and they would take care of me.
I took my vehicle to the Gwinnett Ford that same day. I was told it would be 4 days to repair my vehicle. I had to get a rental car in the meantime. Well, they had my vehicle for 2 weeks, not 4 days. When I picked up my vehicle, they also informed me that I also had a leak in my coolant system at a connection point and I could pay them almost $600.00 to repair it. I was then advised about the almost $600.00 it cost them in labor to repair my vehicle per Ford only reimbursed them for the parts of the recall. I took my vehicle with me and did not allow them to repair the coolant problem they now claimed I had. I felt I was being scammed for their labor money back.
I also went to 2 different friends of mine that are mechanics and they advised me that Ford could have easily disconnected the part of the coolant system where the leak supposedly was when they replaced the head gasket. And anytime you disconnect a piece of the coolant system, the system usually has to be replaced, because once that seal is broken, it cannot be resealed - it has to be replaced. Also, the next day, my check engine light came on and stayed on. No one could diagnose this. I was told some kind of hose was disconnected, but no one could figure out which hose.
Finally, this year, May 2003, I had to have my transmission replaced at my expense. The transmission mechanic found the problem of the check engine light also. It was a melted plug that had melted from the heat of the engine. I had him repair this also. The transmission and replacing of plugs cost me $2000.00. About 2 to 3 years after having my head gasket replaced, I received a recall notice in the mail from Ford advising of the bad head gaskets that needed to be replaced. It turned out that it was all of the 95 Ford Windstars and not just certain VIN#s. Back when my head gasket went out, I had informed my neighbor of the problem and advised them to call Ford Customer Service to find out if their 95 Ford Windstar van was one of the certain VINs that needed to be replaced. He called and they advised him that his was not one of the affected ones. He also received the letter of the recall 2 to 3 years later.
He, nor I, were ever informed of the mileage cut off. I was told by the first customer service person that this problem has been happening after the vehicle reaches 60,000 miles. So, if I was told after 60,000 miles, why are they now telling people by 60,000 miles they will not cover it? I have the names and numbers of everyone I spoke with along my journey of getting my vehicle repaired. I even received a letter from Ford concerning my complaint on the first dealership. I have kept everything. I feel we need to all file a class action suit against Ford.
Reviewed Aug. 24, 2003
I bought a 1998 Windstar a couple of years ago. As of the third week of August, it is emitting a white smoke that smells like radiator fluid out of the tailpipe. On Sunday, the engine is making a wierd noise and white smoke is still coming out. Bob told me at a Ford dealership that my van is not on the recall list. What the heck am I supposed to do? They say it will cost me between $1000-$1300 plus tax! I think I am done with all Ford products.
Reviewed April 4, 2003
Let's skip to January of 2001. The car was leaking oil and or anti-freeze. The ford dealership told me that the timing belt cover gasket was the fault and because of the labor involved it would cost me over $1400.00 to fix. Needless to say I was very unhappy but had no choice at the time so I fixed it. A mere seven or eights months later (fall of 2002), we noticed oil stains on the floor of the garage. I hesitated going back to the dealer because based on previous experience I was afraid they would tell me it had nothing to do with the workmanship or parts involved with the repair. Time went on and the leak got worst. I brought it into a local shop I use from time to time and they diagnosed it as a leak from the front of the oil pan and could see that someone did work under there. We discussed the work Ford did and they thought I should bring it back there. They also found some other issues such as axle seal leak.
Well, I just got a call from Ford and they told me that there is no sign of an external leak but that the head gasket is "seeping". They went on to tell me that there was a serious knocking sound from the engine and that this was a sign that the motor was going to fail. They quoted me a price of $3,825.00 for a new motor. They went on to tell me that I better make a dicision soon and either sell the car or replace the motor before it breaks. The van only has 63,977 miles on it. I always change the oil and other fluids and have had it in for maintenance service. This is ridiculous.
After researching this site, I discovered that this head gasket problem is not new. It seems to have been a problem since Ford came out with this model in 1995. Oh, one more thing. For the first time, the dealer didn't give my wife any paperwork for the work they performed. It took four phone calls to get them to fax it to me. When I received the fax, it does state some leaks they found and that it needs a new motor, but it doesn't state anything about the head gasket seeping as mentioned to me on the phone. I suspect this is intentional.
This head gasket problem has been around since 1995 and Ford has done nothing about. Thank the lord that nothing serious has happened yet, but financially I have put thousands of dollars into this vehicle between 36,000 miles to the present. And if I chose to replace the engine, another $4,000. I don't have that kind of money.
Reviewed May 23, 2002
Our 96 Windstar has been at our nearby Ford Dealer (Mossy Ford, San Diego) for 2 weeks for extensive engine repairs atrtributed to a blown head gasket in the 3.8L V-6 engine. Although he agreed with my assessment that at 63,000 miles, this was an unusually early failure of head gaskets, our courteous and seemingly well informed service representative made no mention that thousands of other owners of the Ford 3.8L V--6 had had similar premature failures. No mention was made also that after threatened legal action by at least three large law firms, Ford notified owners (programs named 98M01, 00M09, 00M10) of models in the 1994/1995 years ("the years said to have the greatest number of failures") of remedial offers which included warranty extensions, $4,000 coupons applicable to new Ford purchases, etc).
Based on earlier bad experiences with a Ford product, shortly before the factory warranty expired on our 96 Windstar, we purchased (for $1,394) from Mossy Ford a four year extension on warranty coverage. When I asked for comfirmation that this warranty would be covering the costs for the required engine repairs, the service rep said he wasn't sure and was in the midst of negotiations with the warranty company. He also said that the warranty company wanted us to bring in all of our records of service for in the agreement was an "out-"clause which said that warranty coverage might not be provided if the service schedule defined in the owner's manual had not been followed.
I asked him to provide the warranty company with a summary of all of our service visits to the dealership. He said they couldn't do so as these were not kept in their computers. (After I spent 3 hours retrieving and organizing our service records over the past 6 years, he then said that it wouldn't be necessary as the warranty company agreed that our compliance was ok ). I then told the service rep that I had three newpaper articles about identical premature failures in Ford's V-6 engines. He said that those problems were only in the 1994 and 1995 models and that in the 1996 models the engines had been redesigned to eliminate this problem, hence we would not be eligible for the remedial offers.
The latest information l found on the web indicated that although there were said to be changes made in the 1996 models to remedy the problems with the head gaskets, the changes in the 1997 models included a different higher density head gasket indicating to me that the changes made in 1996 probably did not resolve all of the head gasket problems (if any). The service rep said that the warranty company also shared my skepticism about this early failure and that they would cover only part of the repairs. Within the next few days, I plan to meet with the service supervisor at Mossy to press my case for full coverage.
Reviewed Jan. 31, 2002
Ford refuses to acknowledge that the 1996 Ford Windstar 3.8L V6 has trouble with the head gasket. I was told by my mechanic that I had water in 2 of 6 pistons and it will cost $1200 to fix it. He told me that Ford had issued a service recall to cover problems like this, but Ford will only cover 1995 Windstars. It is obvious that Ford should be convering later models as well. I will be suing in small claims court.
Head Gasket leak on 1996 Ford Windstar resulting in $1200-1500 in repairs and loss of the vehicle for 1 1/2 weeks.
Reviewed Jan. 24, 2002
When my husband and I bought this van we told that it was 1998 windstar and that is what we thought we bought. Now we just find out that it was manufactured in 1997. When the van had 70,000 miles the head gasket went. They covered that repair and at 104,000 the transmissiom went and the warranty did not cover it.
Reviewed Oct. 23, 2001
Took our 95 Windstar into Dealership for the 2nd time for head gasket problem. First time they would not do anything about the problem but after constant complaining, Ford agreed to pay for materials (about $450 of the $1200 cost). This happened with about 54,000 miles.
Two months later I get the recall notice. Dealership reimburses me.
Now with 108,000 miles the head gasket is bad again. Dealership says nothing they can do. Gave me Fords customer service number. They are very rude and only quote the specifics of the recall, ie: 100,000 miles or 7 years. They claim there is nothing they can do. Also the timing belt cover gasket is bad this time also.
Frustrated I authorize the repair of $2300.00. We pick the van up and drive it 150 miles and now the engine is gone, needs new block. Dealership says they are waiting for Ford rep to call. It has now been three days and the only contact I have with dealership is myself calling them. They claim that if Ford does not warranty or cover any of the cost of engine repair I'am out the original $2300 plus the quoted new engine replacement of $4300.
Reviewed Aug. 2, 2001
1995 Ford Winstar 3.8L Engine Head Gasket Blew while overseas with the military last year at 88,000 mi. and 6yrs of proud ownership. I was told that since I didn't receive 2 recall messages I was "out of luck". As a responsible US Army officer, I made sure our mail was forwarded to Germany prior to moving! If these recall messages came "Bulk Mail," they would not have been forwarded per US Postal Service. But, I always received my birthday cards from my Alabama dealership while I was overseas.
Since I didn't know of any recall, and 1 day I was blowing white smoke out of my tailpipe. I took it to the nearest respected auto maintenance facility in my German village. $4k + for fixing the existing engine and its head gasket. $2k + for the water destroying the converter and muffler,etc.etc. Multiple rental cars, taxi's later.
Mark and everyone else in this situation should sue Ford in Small Claims Court.
Reviewed Aug. 2, 2001
My 1995 Ford Windstar has been in the dealer's and other garages for various complaints -- electrical problems; headgaskets, timing belt/chain cover; transmisssion. The dealer (Dusty Rhodes Ford) did the work on the headgskets. The transmission we replaced ourselves as we did not have the money the dealer wanted for replacement.
Now, the engine has a hole in the #4 cylinder wall. this was found after we took the van twice for the "CHECK ENGINE" light being illuminated. The first time the dealership (Jeremy) informed me that their computer indicated that the plugs and ignition wires were the cause. We replaced the plugs and ignition wires. The problem still existed. the van ran rough. The "CHECK ENGINE" light came on and then blinked. Took it back to the dealer. This time the dealer (Allen) informed us the computer stated it was an internal engine problem. They could not make any better evaluation uunless the engine was torn down.
After negotiating with the dealer getting one of their rental cars, (they do not have loners), we dropped the van at the dealers this morning (9/14/99). Right before 12:00N, the dealer called and informed me that there was a hole in the #4 cylinder wall. To repair it would require a short block and all related parts plus labor plus tax. The befoe tax figure was $3,715.. This is the original engine and it has only 75,000 miles on it. The oil has been changed every 3 - 4,000 miles. It has gone through two power steering pumps. It has been maintained in accordance with good operating practices.
My wife and I are both disabled. She is drawing LTD insurance and I am now on Social Security. We do not have any loose cash lying around in stocks, bonds or bank accounts that we can use to fix these major problems.
Reviewed Aug. 2, 2001
We have had a couple of problems that seem to be a recurring theme with the Windstar. First, our transmission went out. The dealer said it was a defective computer chip in the transmission. The cost to us was about $500. The warranty had expired about 2,000 miles prior,but Ford would not compensate us.
This week our head gasket blew. We have about 85,000 miles on the vehicle. Talking to people and searching the internet, I found out that there is a service bulletin out on the head gasket. I spoke with the national customer service center and was told that Ford would not assist. I was told that the vehicle had to have less than 60,000 miles to qualify for assistance. Our cost for the repair is about $1,800.
Reviewed Aug. 2, 2001
My Windstar's head gasket needs to be replaced. The head might also be damaged. I understand that Ford has recognized the problem and extended the warranty for the problem until 60K miles. My Windstar has 70,500 miles.
The cost to repair this is app $1,000. I believe that Ford should pay a significant portion if not the entire bill. I spoke to the dealer and to a manager at Ford. The dealer is trying to get authorization from Ford. However, Ford will not help.
It appears that Ford believes that 60K miles is acceptable mileage for a consumer to expect from a Windstar. They should be made to advertise this.
The Windstar is a relatively expensive vehicle. Ford advertises that the engine requires no maintenance for 100K miles. Seems they substituted special spark plugs for bad head gaskets and poor design. Ford should fix all the vehicles or at least extend the warranty to something reasonable like 150K miles. Today, that is what a consumer should get from a car before the engine breaks.
Reviewed Aug. 2, 2001
The engine failed on my 1995 Windstar due to an overheating problem because of a faulty head gasket. This is a major problem that THOUSANDS of Windstar owners are having. The vehicle needs a new engine but Ford will not pay for!
We purchased this van because we were told is was top rated but now it's just a piece of junk which cannot be driven. Please help!
Head gaskets and engines on these vehicles are failing every day!!!
Reviewed Aug. 2, 2001
has a '95 Windstar too
We had the head gasket go on ours in April of this year (of course it was 4 months beyond the end date of the program).
Fortunately we had an extended warranty that was about to expire (the car had 70,400 miles, the warranty was good until 72,000). We still had to pay for the deductible though and some other items not covered.
The warranty was another issue, we bought it through a Ford dealer and were told it would be accepted at all Ford dealerships. This was not the case, the closest dealer to our house would not honor it.
Two towings later it was back to the bealer where we bought the warranty.
Reviewed Aug. 2, 2001
In July of 99 my Windstar head gasket blew with 73K miles. Prior to this, in 98 I had experienced a problem with the heater and discovered it was caused by coolant lose. I refilled the radiator and the vehicle worked fine.
After taking the vehicle to be repaired I did some checking on Windstars and found this is a common problem. Ford has been very inconsistant when talking to them on this issue. The dealership and Ford area rep where I took it to be repaired offered to pay 50% of the cost of a remanufactured engine. The area rep of the dealership I purchased the vehicle from told me Ford would not pay for the repair (this was after the other Ford rep offered 50%).
I have also found a dealership in Montana where Ford has paid 100% of the repair on a vehicle with 80K miles (this occurred in march of 99). I have talked to Ford customer assistance center several times and have now been told they can document the problem but cannot help and they will not let me speak to a supervisor. Ford has a design problem with these vehicles and should issue a recall and compensate the victims.
Reviewed Aug. 2, 2001
In November of 99 we took our '95 Ford windstar to be serviced. This service entailed: full transmission service (we'd heard the horror stories), oil change and trouble shooting of an overheating problem. The mechanic informed us that he was not quite sure what the cause overheating problem was. He narrowed the cause down to the thermostat, the water pump or possiblly the head gasket. He replaced the thermostat and water pump and that appeared to fix the problem. At that, we carried on with our plans to visit friends in Wisconsin over Thanksgiving (a 2000 mile round trip). On our way home the head gasket failed. Its failure delayed our returning home for one week. At the time of the failure it had 74000 miles. The cost of the reapir in Wisconsin was $1,100.
Once the Windstar was repaired we headed for home in Colorado thinking the worst was behind us. Two weeks and 1000 miles later, my husband was travleing to Texas on business when the engine threw a rod and left him stranded in the middle of nowhere. We had it towed to back to our mechanic in Colorado Springs who informed us that we had thrown a rod. My husband, still needing to get to Texas for business was forced to rent a car at a cost of $1500. In order to fix the Windstar (now called the DEATHSTAR) we had purchase a new engine at a cost of 3K ( $1100 was wasted on repairing the head gasket). Ironically, this new engine has a better warranty than Ford had on it's new 3.8L -- 70K plus labor up to $49 an hour.
Reviewed Aug. 2, 2001
I bought a used Windstar 95 with 32,000 miles on it and at 59,000 needed to replace the transmission, at Ford where they didn't check my van for head gasket problem while being serviced and they were aware of the recall. Took the van home thinking everything would be ok and at 68,000 or so head gasket blew, so had to have that replaced. I called Ford and they said, sorry but it's over 60,000 and it can't be covered. So I took it somewhere else and had the work done. Now 6 months later I need to replace the engine due to antifreeze getting into the engine. I have put over $5,000 into this car because I owe too much money ($12,000) still on it. I can't even get rid of it. I am currently on unemployment and cant afford another car.
Reviewed Aug. 2, 2001
In August 1998 we went to Utah. Our engine light came on and the temp started to rise. We took the van to the nearest dealer in Logan and they blew us off and said that nothing was wrong. When we got home we took it to our dealer, they said nothing was wrong. We went to Utah again in March of 99 and the light came on again. We took it to our dealer when we got home and they said that nothing was wrong.
We showed them the letter that we got about the bad head gaskets and they said they would be happy to replace the part when it goes bad. Just last week 9/12/99 our engine light went on again and we took it in on Friday and gave them the letter. The man looked at the letter and said we were past the cutoff of Dec. 1998. He then went on to say that our van is over 5 years old. Then he said we were past the mileage.
I looked up on some websites and found over a hundred people who are having the same exact problem as we are. The mileage is all within 5,000 miles. We are now facing at least $1500 in repairs.
Reviewed Aug. 2, 2001
My 1995 Ford Windstar was provided with an extended warranty for premature failure of the head gaskets on their 3.8L FWD Engine.
The warranty was extended for 5years or 60,000 miles from the original warranty start date. The vehicles covered under this program are the 1994 and 1995 Taurus, Sable and Windstar. The warranty did not allow for service to check the head gaskets conditions nor was it a recall of these defective head gaskets.
My Ford Windstar has 64,000 miles on it which exceeds the extended warranty by 4,000 miles. On Friday 8/13/99 my 95 Ford Windstar broke down because of the failure of the head gaskets.
This caused anti-freeze to enter the exhaust system, spark plug chambers and oil compartments of the engine causing severe engine breakdown. The vehicle was towed to Ramp Ford in Port Jjeffereson, Long Island N.Y
At the dealership I was informed that Ford will not cover the repair cost because I was beyond the extended warranty. This is extremely unfair because Ford knew of a severe defect within their vehicles and chose to hide it instead of fixing it.
Reviewed Aug. 2, 2001
1995 Ford Windstar with 81,000 miles. Head gasket failed and was repaired, partially coverd by extended warranty. Less than 30 days later the engine was diagnosed as needing to be replaced. Extended warranty company refused to cover additional repairs claiming the engine was damaged due to poor workmanship durning head gasket repair. My portion of the head gasket repiar, engine short block replacement and rental car fees is approx $4200.
Reviewed Aug. 2, 2001
I own a 95 Ford Windstar van. At 68,000 miles the head gasket blew. All towings, repair costs and rental fees exceeded $3,600. Ford has refused responsibility because the vehicle exceeds 60,000. RE Barber Ford, the dealership that sold me the vehicle has refused to back their product. They keep sending me back to Ford customer service. Ford customer service keeps sending me back to the dealership.
Not only has this been an expensive inconvenience but a significant safety hazard as my family with two children under the age of three was stranded standing out on the highway on two separate occasions as rush hour traffic zipped by at 75 mph and the tow truck loaded the heap for the trip back to the garage.
Ford customer service is anything but helpful. Their strategy is not to listen to your concerns, but to outlast you on the phone. Regardless of who you talk to, the response is "sorry for your trouble, but we cannot help you". Why would I buy a Ford again?
This weekend I noticed the dealership's used car lot is selling 95 Windstars. I wonder if they have replaced the head gaskets on these vehicles? Ford and the dealers that represent them must be held responsible for knowingly designing, manufacturing and marketing a defective product.
Reviewed Aug. 2, 2001
Blown head gasket on 1995 Ford Windstar, at 86,000 miles. Ford will not cover the repairs even though they had sent a letter stating that there could be premature failure. To top it off, we just had it in the shop 3 weeks prior getting the fuel pump replaced.
The consequences are that it will cost $900-$1700 (or more?) depending on the extent of damage to the engine, since they could not get us in right away. So, right now it is undriveable. My husband has to drive me to work, a 30 mile round trip out of his way, since he works in the opposite direction, our only other option is to rent a car, which is prohibitive because of cost.
Reviewed Aug. 2, 2001
Defective Head Gasket on 1995 Ford Windstar MiniVan requiring replacement at 77,000 miles. Research indicates this part should last until at least 100,000 miles. Ford has numerous complaints about this very issue.
Repair bill of $1550.
Reviewed Aug. 2, 2001
Only 15 months ago, in July of 1998, I spent $3,600 to replace the engine in my '95 Windstar only to turn around and find out that it now has bad head gaskets. The engine replacement was due to a thrown piston rod, which I suspect was caused by antifreeze possibly getting into the crankcase because of faulty head gaskets. Unfortunately, I had no way of proving this.
When I did reluctantly purchased the engine, I was told that it would come with all of the corrections that recalls had been issued for (the head gasket recall, as I understand, was issued in May of 1998).
This most recent problem started with a check engine light coming on. When I had my local dealer diagnose the problem, I was told that the oxygen sensor was bad. No big deal except that I had the same oxygen sensor replaced only 5 or 6 month's prior. Keep in mind that this was on an already replaced engine!
Upon further diagnosis as to the cause of the oxygen sensor going out, I was told that head gaskets were bad and that the antifreeze leaking was contaminating the sensor. I of course brought up the fact that the engine should have had new head gaskets since it is only 15 months old. This is when I was told that the engine doesn't have the new head gaskets required by the recall.
As you can imagine this is becoming a battle between the dealership and Ford about who's responsible. The engine has 23,000 miles on it, which puts it outside of the 12 month, 12,000 mile warranty. I have told my local dealership that the warranty should be of no concern because the proper head gaskets should have been on the engine in the first place. I also pointed out that even if they try to get out of it because of the warranty not being in effect, the fact still remains that the engine was recalled for this very problem. So far I have been told that Ford is sticking to the recall limits which were 60,000 miles or the work had to be completed by December 31, 1998. Therefore it no longer applies since the vehicle has 86,000 miles. This is absolutely ludicrous! The engine only has 23,000 miles.
Nothing was ever done by Ford or the dealership that performed the original replacement of the engine. I was forced to pay out over $3,600 to replace the engine. Now with the head gaskets going out on the replaced engine, this is putting a lot of mental and emotional pressure on me because I'm looking at going through this entire process again and so far neither Ford nor the dealership, once again, are willing to step up to the plate and fix the problem. I shouldn't have to pay for any of this. It isn't right.
Reviewed Aug. 2, 2001
I have had my Windstar since 1995 and have had the head gasket blow three times. The first occasion was at 52000 miles which was subsequently covered by the original Ford warranty extension. The second time happened at 109000 miles when the result was that a new short block was fitted after the engine seized after the head gasket was replaced. The cost of the short block was covered by Ford but the original headket repair was not. The third time happened at 134000 miles at which time a new re-manufactured engine was put in. Although Ford has now extended their warranty to 100000 miles/7 years, this will not help me. I feel that all the costs for the second head gasket repair and the engine replacement should be paid for by Ford as they have never fixed the root cause of the problem. I work for a supplier to Ford and if we performed in the same manner that they have over this engine problem we would be de-sourced and put through hell to get the problem fixed. Ford should follow the same rules that they make their suppliers work to.
Damages: 1st case - $777 covered by Ford. 2nd case - $1877 Loss of vehicle for 6 weeks plus cost of rental car $400. 3rd case - $3972 Loss of vehicle for 2 weeks plus cost of rental car $500
Reviewed Aug. 2, 2001
In 1998 I received a letter from Ford explaining a defect in the head gasket of my 1995 Windstar and they were extending the warranty to Dec. 31, 1998 unlimited miles or 5yrs/60,000miles.
In June of 99 my head gasket went out. It cost me $1,400 to fix. I feel Ford knew about the defect and should have replaced the gasket for free. Ford says because my car has 80,000 miles the warrenty has expired. I can't believe Ford thinks it's appropriate for a head gasket to go at just 80,000 miles. They knew of the defect and should have fixed the problem.
Reviewed July 7, 2001
I was just to a repair facility for a tune up on my 1997 Windstar (3.8 motor) and was informed that my #6 spark plug has evidence of a small head gasket leak problem.
Reviewed Jan. 8, 2001
In Oct. 1997 we replaced the head gaskets in our 1995 Ford Windstar van. In June 1998 Ford notified us that warranty coverage for this problem would be extended for 5 yrs. or 60,000miles. At the time we were over the mileage limit. Then in March 2000 Ford changed the coverage to 7 yrs. or 100,000 miles. We qualify for this revised coverage and have the receipt for the gaskets, but we have been refused. Last week the head gaskets failed again, after only 60,000 miles. Ford will not honor their letters and now we must pay for a 2nd set of gaskets, neither of which lasted the 100,000 mile cut-off.
We have to pay for a 2nd set of gaskets, which Ford knows are defective. Both sets failed within the time and mileage limits set by Ford, and they refuse to compensate us for even one set. This is expensive and aggravating.
Reviewed Nov. 19, 2000
I have a 1996 Ford Winstar that is overheating and has a head gasket problem. WHen I took it to the dealer for repairs they did not inform me that overheating and head gasket problems are common to Ford Windstars and that Ford will replace them if asked. ","I intend to negotiate with the dealer.
Reviewed Oct. 19, 2000
I bought a 1998 Ford Windstar from my local Ford dealer and I just took it to them to have the child safety seat checked out. It is falling apart and is unsafe to use. They told me this is the first time they have seen this happen but they checked with my warranty company to see if it is covered by the insurance.
I think this should be covered by Ford and the makers of the seat. They told me I would have to pay a $100 deductible to have it repaired. I think that schould be covered by Ford. I have three grandchildren that need to be in the car seat by law but it is unsafe to use. The back of the seat is falling apart, the dealer asked me not to use it.
But how do I tell the police this when I get stopped?Well, first of all, if the seat is unsafe Roger shouldn't put his grandchildren in it, regardless of whether or not he gets a ticket. He should either get the seat fixed or buy a new one. As for Ford and the warranty company, Roger needs to read the warranty and see if there is indeed a $100 deductible. If so, he'll need to pay it.
If Roger thinks this is a safety defect common to all Windstars, he should report it to the National Highway Traffic Safety Administration (NHTSA).
Reviewed Aug. 4, 2000
I own a 1996 Ford Windstar with approximately 56,000 miles. We purchased the van with 39,958 miles. We, as a precaution, purchased the Ford ESP Extended Warranty Plan for $885. In May of 2000, my wife tried to drive the van to school and the transmission went out.Freeport Ford honored the warranty and fixed the vehicle. They paid for the rental vehicle which we had for one week.
Just recently, my wife noticed the van getting sluggish and emitting white smoke from the tail pipe. I know something about vehicles and instructed my wife that the headgasket blew. I called the service repair department at Freeport Ford who then instructed me to have my wife drive the van 15 miles to the dealership.
At first, the Service Manager told us the van blew a headgasket and gave us a rental vehicle. The end result, they say, is the intake gasket leaked and allowed coolant inside the engine, thus overheating the bearings. At first, the dealership was going to replace the heads. Then they decided that the engine was beyond repair so they would order a "new engine". Then they found out it would take 4 to 6 weeks to get that engine so they decided to rebuild the engine on site. As they tore apart the engine, Ford mysteriously calls back saying, once again, that a new engine is on the way.
We were to get the van back on Tuesday so I decided to drive by the dealership and check the progress on Monday after work. I discover that the engine is not new, but re-manufactured and machined out at 200,000ths. The significance of this is that the engine is rebuilt, presumably with the same inferior parts that many 1995-1996 Windstars suffer from. To add insult to injury, I find out the warranty on the engine is 12 months or 12,000 miles. Remember, my extended warranty still has until June 30, 2002 or 75,965 miles.
I have requested that my re-manufactured engine be given an extended warranty. The Service Manager states the same warranty applies to all Ford vehicles. Having read numerous accounts of owners of 1996 Windstars, it is evident why this is the case. After being stonewalled for several days, I finally speak with Melissa, a Customer Service Rep, who untimately tells me the same story and refused to let me speak with anybody else concerning the matter.
I informed her that if a Ford re-manufactured engine is as good as a new engine, then why would Ford not apply the same warranty on a new engine. All I ask is that they entend the same warranty on my vehicle as they have the defective 1995 models. My confidence in Ford products is shaken and I will not buy a Ford again.
Also, the Service Manager insinuated that if the maintainance were done at the dealership the engine may not have been ruined. He did not ay it directly but i read between the lines. It would be nice if Ford did not try to put a design flaw problem on the general public. There is no way a transmission and engine should go out of a vehicle when driven only 56,000 miles.
My fear is that the same defect may occur again once the warranty is expired at 75,958 miles. I don't feel that I'm asking for much, just a little peace of mind. My wife and I make a decent living but we struggle like most to make the car payment. After reading the e-mails from other people, I am positive the 1995 Winstar defects carry over into the 1996 models. Since we owe four years on the vehicle it is impossible for us to sell it and get enough money back to pay off the loan.
Reviewed June 28, 2000
I am writing concerning a head gasket failure on my 3.8L 1996 Ford Windstar. I took it into the dealership the first week in June, with around 64,000 miles, to get a 65,000 mile service done on it. I was contacted shortly thereafter and told that my #3 sparkplug had a green tint indicating the head gasket was bad.
I checked on the cost at a local repair shop and was given information on the extended warrenty on the 1995 3.8L Windstar for the same problem. Now I know that if Ford had a problem with the 1995 engine that it would not have been discovered by the time the 1996's were being built. The repairs cost me over $1,000 and when I contacted Ford they told me they would e-mail the dealership and the dealership would have to send a letter asking for assistance.
The dealership tried to assist me by trying to back date an extended warrenty but it would not cover repairs that had been done so I did not get it. Is there any thing else that I can do to recoup some of the money lost to Ford on a verified head gasket malfunction that has been documented on the 1995 but not on the 1996? The cost is the main issue here as my family is in the process of moving and did not need the added expense.
Reviewed June 21, 2000
I then went to my Ford dealer who said they never heard of such a thing, but admitted Ford only sells netting for the roof rack, not the hard shell carriers. I then called Ford customer service. I was told that it it in fact true that it is not recommended that hard-shell cargo carriers be used on any Windstar.
I asked WHY. I was told it is a safety issue. My car is 6 months old. This roof rack was an option which I paid extra for. Now I'm told that I cannot use an item that many summertime families use on my "family car". I'm sure not many Windstar owners are aware of this information because I have seen Windstars with these carrier on the top.
Needless to say, I am extremely annoyed and dissappointed this was never pointed out to me at any point. Perhaps I would have chosen a Chrysler minivan instead. Do you have any suggestions as what I can do?
My family is leaving on vacation shortly and have planned from the start to purchase and use this cargo carrier so we would be able to accommodate the luggage we need to travel. I'm not sure what to do at this point.
There are many rooftop carriers that attach to the car with straps. You should be able to find one that fits the Windstar.
Reviewed June 17, 2000
After having numerous problems with my 1996 Ford Windstar and paying for engine repairs one year ago I now have to replace the headgasket. It is a 3.8 liter V6 engine, presumably the same engine that was recalled in the 1995 model, but the Ford Company and the Ford Dealership where I purchased the car will not help with the cost of repairs. I think it is unfair that the Ford company will only own up to their error in part by only recalling some of the vehicles.
It will be impossible for us to afford replacing the motor on this car ($3500) and we have a large family (5 children) The average family cannot afford the car payment as well as a repair of that amount! No more family trips, as we can't afford to repair the van and we have 7 family members. Shame on Ford!
Reviewed June 6, 2000
I own a 1996 Windstar. On Feb.16, 2000, my wife called me at work and said the oil light had come on in the van about a block from our home when she was on here way home from work. I had the van towed into our mechanic to check it out. This van had just turned over 76,000 miles. I was shocked when I was told that the head gasket was blown and there was damage to the engine and that it needed to be replaced.
What is wrong with this picture? It was not until the last couple of weeks, that I have found that Ford issued a "notification" that there was a problem in the 1995 models with the head gasket. I want to know after reading and hearing about thousands of other 1996 Nightmares what is being done to MAKE Ford repay consumers for an obvious problem that was not fixed. What kind of legal action do WE have to get our money back. Or can they be made to "Recall" the 1996 models too?
Maybe this goes into the 1997 and 1998 models as well . We need some help. I am out $3700 for a problem Ford did not fix in 1995. It is hard enough to make an honest living anymore. It makes me very angry that my hard-earned money had to be spent to correct a problem, that Ford knew had not been fixed.
Reviewed June 6, 2000
My 1996 Ford Windstar with approx 48,000 miles had to get new head gasgets and a lower manifold. At this mileage these repairs are unheard of except for the 3.8 engine with Ford. There is a recall for the 1994 and 1995 models so obviously Ford has a problem. My neighbor has a 1995 model with 69000 miles and they have been reimbursed by Ford. My van with 20,000 less miles will not be. What is wrong with this picture?
We have incurred bills in the neighborhood of $1600 dollars. As I am an NYC fireman this is quite a bit of money, and I really can't afford it.
Reviewed June 1, 2000
I own a 1997 Ford Windstar. My mechanic told me that my head gaskets need to be replaced prematurely and that I should go to the local Ford dealer because he understood that they were experiencing problems with 3.8L engines and this particular problem, that it would probably be covered by the dealer.
I took my vehicle to the local Ford Dealer for repairs, but they said the problem was with 1995 Windstars and that it was not covered. I spent $807.82 in parts and labor to repair this problem. Since then, I have spoken with several people who have experienced this problem or know someone who has.I cannot understand why if this is a know problem in 1994 and 1995 models why if it is still occuring in 1997 models it would not also be covered.
I feel as though I have spent close to $1000 and valuable time repairing a problem that Ford has admitted to knowing about and doesn't seem to be taking the corrective action needed to assure this doesn't happen.
Reviewed May 4, 2000
We own a 1996 Ford Windstar and in the last month have spent over $2400 on repairs. First our entire brake system had to be repaired at a cost of $800. Then our transmission went out on the vehicle at a cost of $1595. The reason that I came on line in the first place was because of the fact that my "check engine light" was on and I was trying to determine the problem. Now I am horrified to learn that my car probably has the same gasket head problem as these other individuals. My car is less than five years old and has only 65,000 miles on it.
Did Ford extend the warranty to the 1996 Fords as well, because it sure sound to me like they did not correct the problem. This is the last time I buy a Ford product, ever. Has anyone else had to have their transmissions replaced on a car with only this much mileage? Is this normal wear or is it defective? I would appreciate any information that you could provide to me. I currently want to sell the car and but I am afraid that no one will give me anything for it knowing what the history is.
Reviewed May 1, 2000
In July of 1999 we experienced a check engine light while on vacation in our 1996 Windstar. A family friend recommended not worrying about it unless it stayed on. We saw the light come on a couple more times over the next few months. It always went off after 4 or 5 starts. This March it came on and would not go off. The local garage changed fuel and air filters and felt like that would fix the problem.
One day later the light came on and we decided we better go to a Ford garage for help. They informed us that it was a failed head gasket. The bill was $1400, Ford had us pay $600. I am grateful for the discount but I am disappointed that a van we bought new is having this kind of problems. The van only has 53,000 miles. We are strictly a Ford family and had plans to buy a new F150 next year. If Ford does not recall the 1996's, I will have to a least take a look at the Dodges and Toyotas. The kind of money we paid for this makes the whole experience disappointing.
Reviewed April 26, 2000
Last November we bought a 1996 Windstar and