Banfield Pet Hospital Reviews

About 2-3 months later, Lucy began new heat cycles. We went back to the vet twice and each time we were told either "Her body is used to the heat cycles and it will stop soon" or "Spaying doesn't stop the heat cycle". It only got worse. She began spraying more often, and in more places. After a year and a half, we decided to get a second opinion. A quick bout of antibiotics ruled out infection, and an expensive trip to a specialist revealed (via ultrasound) that there was still a piece of ovary left inside her. I called Banfield twice to ask if they would fix it, considering I already paid the extra to have it done right the first time, but still have not heard back from them.

They did not call so I called the next day. I talked to a Technician who told me her liver was fine but now her red and white blood cell count was very low and I would now need to talk to the Veterinarian that was there that day but the machine that did the blood tests needed to be serviced (call was recorded). The Veterinarian never called back, but I called twice and finally talked to him. He also told me her red and white blood cell count was extremely low and proceeded to tell me that she needed to be put on a high protein diet and he had the medication. If that didn't work that they would need to send her to a specialist because she probably had auto immune disease (call was recorded).

I didn't wait to see if that was the case. I called another Veterinarian who then sent her blood out to a certified laboratory. Her blood work came back and she is fine so it was Banfield’s machine that was off. When I called to cancel the plan I was told I would need to pay $600 for tests and one shot. The tests were 3 times deworming, a booster shot and the one blood test. I can't tell you that you should run away from them. I don't know why PetSmart lets them rent space. I won't shop there now because of them.

I brought her in for a bad seizure and told them I wanted her to live out the last of her life at home. They tried to get me to keep her over night hooked to IV which would cost me a few hundred dollars instead of sending me home with meds for the seizures. While we were deciding, she had more hard seizures and they came out to admit that she needs to be put down now.

We now purchased a puppy that has possibly a brain tumor. We already took it to one vet and he said most likely brain tumor and that the pup should be put down. At Banfield today we got a new young vet who seemed to be just out of school that helped us. We told her we already went to one vet who owned his own clinic and we were seeking a 2nd opinion in a possible small claims law suit against the breeder of the puppy. I asked her if she could document her findings and what she believes is going on. She happen to throw in her notes (that I will be taking to court,) that she mentioned about trying these medications to see if it would help and that I refused it. As if she was putting me on a guilt trip or shaming me for turning it down at that moment to think about it and wrote it on my documents that she knew I would be taking to court over the puppy.

I already have a 3rd opinion set up from another vet and didn't want to invest more money into medication that may do no good like my previous experience I had with my 8 year old dog that later was discovered had cancer. I had stopped going to Banfield since then because of those reasons and decided to try again to be shamed into purchasing medications that may not help as there was no testing done to know if those medications would help at all. An experienced older vet that owns his own clinic says that the chances of him surviving is very slim at 5%. This young vet seems to want me to try all kinds of treatments, medications, MRI, CT scans etc. after also mentioning to me that she also suggested putting him down because of his quality of life. Make any sense?

Okay now we knew my cat had constipation (great, that's what I said from the beginning) and they administered something to empty her bowels. I take her home. She eats, drinks, walks around and is becoming her old self again. Doc scares me with possible causes and diseases my cat could have and wants her to come back next day for ultrasound. I reluctantly go back, pay another $240 - US comes back negative. Vet suggests it could be a parasite that can infect humans and wants another test for $150. I refuse, take my cat half worried and totally fed up.

As it turns out my cat is fine, no further problems. It was just a simple constipation that according to my friend I could have fixed by giving my cat pumpkin puree as a natural laxative for less than $5 rather than wasting $1,000, taking off time from work and worrying about my cat dying or needing surgery which would have cost me another $1,000. I will never spend another dollar at Banfield!

I returned on Tuesday, Sept. 2, 2014 to get the Clavamox. Administered one at 11 am and one at 11 pm that night, which would be last night. I had been giving him syrup to coat his throat with the hope that any discomfort from coughing would be eased and he would start eating again, to no avail. I simply want to know what happened, given the fact that the doctor at Banfield claimed no issues after the blood work, the EKG, the x-ray.

If you have an appointment of 2:30 be ready to wait an additional hour to be seen. Every appointment that I have had has been anywhere from 30-60 minutes behind before we were actually ever seen. Then they are only in with you for a maximum of 10 minutes. Ridiculous. What is the point of appointments if the Vet cannot see the pet when scheduled. To summarize this: #1-Overpriced #2-Rushed #3-No need for an appointment. You could be seen faster if you just walk in. #4-I feel the Vets just guess what's wrong and charge for expensive tests whether needed or not. #5-Upselling or upcharging of unnecessary services or items or health packages. If I had the package, it would only have saved me $9.00 for the visit. Really? Wow, but it would cost me a lot more to pay them monthly fees. Ripoff. I will continue Harley on this course and hope he gets better this time but afterwards, we are in search of a real Vet Clinic to insure the health of my dog.

My issue is why would the dr recommend a more expensive flea treatment when the current one was working. I brought him in for a skin problem not for flea treatment. My cat wasn't due for another topical for another 10 days. So was the flea pill really necessary? Long story short, my cat had his pill and injections at 5:30 pm on aug 31, 2014. My healthy no issue black kitty was barely 8 yrs old and he passed @ 3:15 am on sept 1, 2014. I will miss him always. Apparently after doing some research, pfizer's website said that convenia should NOT be administered without a culture or some test being done on affected areas. Test was not done. Shot was still given without tests being performed. Also, the one of the side effects from both the convenia and comfortis is death. The dr only disclosed that only his liver and kidneys would be affected if administered too much, that was it.

So I look at this like this. The vet made an extra 10 bucks or so off of me and robbed me of my cat and my cat's remaining years. When confronting the dr about these side affects that she had failed to mention, she had said that she, the dr and banfield always administer convenia without any tests being done. The dr said that they never had a problem before. My response was it only takes 1 and there are hundreds of blogs and forums that state that convenia and comfortis are dangerous to dogs and cats and especially cats. She said the internet is not trustworthy and there is a lot of bad info on the web. I just looked at her and said that there is also a lot of good info on the web too and the specific side effects are listed on the med's leaflets from the manufacturer. She didn't have a response to that other than she had a long conversation with her chief of staff to make sure that she didn't do anything wrong. Why would she have to do that unless she had suspected that she did? Such as recommending a flea treatment which costs more and wasn't needed and was never given to my cat in the past.

I recently took a position where I work closely with several Veterinarians. When I mentioned my recent observations at my Banfield, their jaws dropped. This week, the Vet at Banfield advised they needed to sedate both of my pets so they could do their comprehensive exam. JUST AN EXAM! They said it was needed cause both were so agitated. Well, if you had *good* CVTs there on staff, rather than Pet Nurses, you'd have someone trained and confident in their Restraining skills. Banfield is: Money-hungry, Undertrained, Underpaid, Lacks confidence. Lacks ability, technology, equipment and supplies to treat animals properly. They just want you to get in, hurry up, buy what they're selling and get out. You should NOT need to sedate an old pet (that isn't feral, isn't injured) just to do an exam. Turns out the really good CVTs do NOT have to work at Banfield. They work at a "real clinic."

My husband is a Disabled Veteran with Post-traumatic stress disorder (PTSD) and would have been devastated if the cat died. I am disabled as well. We are on a very limited fixed budget and if wasn't for our wonderful friend we would never have been able to save our cat's life.

Don't go with Banfield that is all about the dollar. The doctors are wonderful and I know they wanted to help but it was out of their hands. Unless you are capable of coming up with a lot of money at the last minute, then Banfield is right for you. But, if you live on a budget, just pray nothing happens to your animal because they will not work with you on a payment plan no matter how long you have been affiliated with them. The wellness plan is no good - doesn't really have any real benefits to it.

There was no compassion or care for my Puppy! I asked to see someone else and he told me he was the boss. I called corporate since his actions make Banfield look bad and within a short time the same man I had a problem with called me back to tell me he got the message about my complaint. The customers always right... and you just lost our business, and so did the Petsmart!

The vet tech told us that our dog looked good. She explained how since he is a GSD mix she liked them on the thin side so he didn't have any other medical issues like hip dysplasia etc. In our dog's records he had also had a 9-way distemper shot that was bought at central tractor and the vet tech told us those shots are only water and have no value. I was a little in shock. By this point we had no idea that a licensed vet would even come into the room. Well the vet tech took our dog out to test him for heartworms and parasites etc. She then brought him back into the room.

After a few moments a vet appeared. The vet had told us the TOTAL OPPOSITE of what the vet tech said. He stated our dog's body condition was a 3 not a 5 like the vet tech had stated. He needed to gain weight just like I had expressed. The vet tech told us in 3 months to wean him to dog food and off puppy food and the vet told us to start him on dog food now because the puppy food is too rich for his system. The whole appt. was very displeasing. We will not be returning to them any time in the future. Apparently their vet tech thinks she's a vet and should watch her words before she speaks them. I have never been in a situation like that where there is so much opposition.

1. I had a 20 yr old cat who was dying of cancer. I called to bring her in to be euthanized...and was told it wasn't really an emergency and I could get an appointment in 7 days. (Maybe they believe cats don't feel pain no suffer?)

2. I brought my dachshund mix in who has Disc Disease. The vet DID NOT EVEN TOUCH MY DOG! He still managed to cough up some diagnosis and left the room as quickly as possible. Don't worry - he did manage to print out the bill just fine!

3. My puppy had an appointment to be spayed and I was quoted a price between $250-300 (gulp). When I arrived at the appointment, I was told I needed to pay $595 because now my puppy was 7 months old and the price goes up. I asked why, as the dogs weight stayed the same. Her response...."Because." I then asked for a complete price breakdown of the bill, so I could determine what the extra costs were. Nobody in the office could do it.

4. I asked to speak with the office manager to solve these issues. After waiting 7 days with no contact from the manager, I filed a complaint with the corporate office. The office manager called me 15 minutes later. I asked her why she was calling me now and not last week, and she replied, "I received an email you complained. I'm doing my job by calling you back. What do you want?" And that was the NICEST part of the conversation.

In summary, the vet is cold and uncommunicative, the front desk staff incredibly rude, under-prepared and uninvolved, and the office manager must be the defensive linebacker of the team as she does nothing but block any progress. Please. DO NOT TAKE YOUR ANIMALS HERE. EVER. They don't care about you, they probably hate your animal....but they're very hopeful for your bank account. Please, find a real vet!

That night I had to rush my dog to the emergency hospital as I was afraid he would die. We were told that if the dog had his meds sooner he would not have had to suffer so long. It cost me $400.00. When I called Banfield to cancel the plan I could not use anyway they told me it would cost me $320.00 to cancel! Unbelievable nerve.

When I picked him up, the vet talked through the x-rays with them on the screen. I listened to what she had to say but in the back of my mind I'm thinking, "This is a joke, right?" She concentrated on the shoulders, comparing one to the other and pointed out how one is smooth and one has got a different shape. I admitted up front that I am no expert but questioned if the differences are because one shoulder shows the outside (shoulder blade) side of the bone while the other showed the ball-in-socket joint, so yeah, they would look different. But I asked, "So you think this is a bone problem?" She then turned to say, "Well, we are not joint experts!"

As you can guess my blood is starting to boil at this point, especially knowing I just spent $500 on x-rays that apparently they have no idea how to read. If she would have just stuck with her original story I would have been forced to believe her, because I admit I am no expert. She recommended sending it to a specialist for their opinion and I agreed. This was on a Monday and she said that she will have the results on Wednesday and call to discuss. Wednesday came and she left a message on my phone that the results were in and that I could try to call her but she would try again later. I tried and she was busy with patients so I waited... and waited.

Next day I called again, still could not get a hold of her. 8 days later I show up and explain my situation. The tech at the counter was super nice and said that the vet I used has been on vacation but understood this needed to be taken care of. She emailed and left messages on the vet's phone and finally 10 days after I brought him in, a different vet called and said it is probably osteoarthritis. This place is an absolute joke. If you're just going to get vaccinations and checkups then they might be alright but I HIGHLY suggest never agreeing to anything more than that. I wouldn't even trust them with a neuter job. Now I am forced to find another place to probably go through all this again, and pay out the ** for another x-ray. Don't waste your time here. There are better ways of throwing away your money.

Because of Banfield unprepared and careless staff, I will have to spend over R$3000 dollars. When I contact the clinic, the extremely rude and unprofessional manager Stephanie **, told me that was nothing that they could do by that point, even though she admitted their mistake. I also try to contact their customer advocate department, but they do absolutely nothing about. This hospital is just clearly a franchise, to make money out of their customers. They never even cared, that my poor dog could had being killed in Germany, yes, killed, some countries if they arrive with a mistakenly done health certificate, the pet will be exterminated.

I was even advised by Stephanie ** and her staff to leave my pet behind, and it could be shipped later, of course by my expenses. A veterinarian should know by head that a pug can't be shipped in cargo because of their short nose, and breathing problems, that is how careless they are. Every time you go to this vet clinic, it can be a broken nail, they will force and push you, to spend at least over 300 dollars. Please if you cared about your pet, be aware, look for other place, real vets who care about your beloved pet, and not money maker machine as Banfield franchise.

This is the SECOND time I have had problems with the treatment of my animals at Banfield. The first time was when they took my kitten Emma back to draw blood, brought her back to me and 10 minutes later came back in to inform me that they FORGOT that they needed more blood from her. They took her back again and I watched from the window as they shoved a needle into her 7 different times to draw blood. I am sorry, but this is ridiculous.

On Sunday May 18 2014 my husband went to pick up heartworm medicine single dose for my dog. The receptionist said she has to come back for a heartworm test. My husband gave Kyra the heartworm medicine that following day. I called to make an appt for Kyra for the Heartworm Test and have her nails cut. Tuesday May 20th I brought her in drop off. I put on the Check in Paper, she had a biscuit to eat this am and SHE CAN NOT HAVE TWO VACCINATIONS AT A TIME WHEN THEY ASK IF YOUR DOG EVER HAD ALLERGIC REACTIONS, THAT IS WHAT I WROTE. JUST EXTRA INFO THAT WE GIVE SAME FOR HUMANS WHEN WE GO TO DR.

When I went to pick Kyra up that day with my daughter, the nurse and the receptionist came out said they gave her Lyme and Bortedell vaccination today, I said I didn't know they gave her the vaccinations and she said yes they will keep us up to date on what she needs. They never gave her allergy medicine, gave the two vaccinations that day, never asked me if they could go ahead and give her the vaccinations. They were negligence on their part, not paying attention to the check in sheet. Dr R and Dr O were irresponsible.

We brought her home and she was never the same dog. Laying around, not drinking, Leg Shaking, just not the fun loving dog we had up till that day. This is a Jack Russell, they play, they jump, they bark!!!!! We waited a day, I called Wednesday afternoon I called the hospital and told them that my dog was not right, something happened. They said to give her an Adult Benedryl pill and we did. No change, the next day I called and said we are coming in something is wrong. She just laid in the cage.

My daughter and husband dropped her off at 1:30 pm, they were told that the drs were at lunch. At 2:30 they said we can come pick Kyra up, nothing is wrong, but they will give us some Rimadyll anti-inflammatory pills. Saturday I called the Hospital Manager. She said Dr O checked her, there is nothing wrong with her. Sunday we brought her in and they felt her back and she winced so Dr C prescribed some sedative and Rimadyl and to keep her in a cage because of her back, no running, no this, no that.

They wanted 38.00 dollars for the meds and I said I wasn’t paying anything. That night our baby Kyra was acting all drunk with the sedative and all so we called and said it was too much for her and the dr said to give her half a pill the next day but we didn't. She was acting still strange, I called, asked what the name of the vaccinations and the heartworm med etc. They said they had changed companies this year. They switched to Merck Heartworm Tri Hart, I believe and the Lyme was by Merck also... She was shaking lethargic and not drinking, wanting to stay away under the bed all day.

On Tuesday we got worried and took her to The Veterinary Specialty Hospital in New Castle Delaware. She was shaking and not right, the doctor kept her there for the day for 800 dollars. They thought she had a disc disease but they checked her blood and that was ok and gave her an x-ray for the spine and told me we need an MRI for 3000.00, if we want to know since it didn't show any disc problem on the x-ray. They prescribed her Tramidol pain killer and same anti inflammatory meds. We brought her home, gave her the meds evening at 6:00, we picked her up, she was still in pain and out of it.

On Thursday May 29th, she got real bad shaking, wouldn't eat or drink at all. I noticed her back leg was going stiff and she couldn't lift her back body up. We rushed her to the hospital and right before the hospital, she had a Grand Mal seizure. We rushed her in, they ran in with a paper that says we need 500 dollars. Of course we signed the paper. They said she kept having seizures all through the night, we kept her there. Of course they wanted 1300 dollars to 2200. They give you a work up the high price and the low price to save your animal`s life and they require 75 percent.

The following morning Friday May 29th, our beloved Kyra was gone. She died at 7:00, they worked on her for fifteen minutes to save her but she was gone at four years old. We are heartbroken. Of course Banfield started a claim at our request with Merck to do a necropsy to find out the cause of death and we waited and they said she had all this inflammation in the brain, something was wrong with the stomach, the lung etc on the necropsy report. Therefore it was not the vaccination that caused the death of our baby, a dog that was fine before the day we brought her for her nails clipped and her heartworm test. They were negligent in the first place I called to ask for a copy of Kyra`s records to both places and a copy of the check in paper and they said they throw those out!!! I did receive a sympathy card from Banfield but Dr O and R never signed it, but Dr C. Did. Please be aware of your pet`s care.

Should we have known the risk, we would have never accepted to give Remicin to our dog. We will take any possible action to let people know about this drug and the misconduct of the doctors at Banfield Pet Hospital of Pet Smart. These group are more focused on making money rather than the well being of the animal and they provide no proper explanation regarding this issue. We now have a very distressed, sad, stressful and difficult environment in our household dealing with a deaf dog which is an important part of our family. Tell everyone that the Remicin antibiotic causes deafness in dogs and double check any prescription given by the doctors of the Banfield Pet Hospital of the Pet Smart company.

As an aside, my financial situation right now does NOT permit me to try to extend the life of my cat (who is already getting up there in years) any further than what has been done. What I'm working on right now is mainly comfort and QUALITY life. I'm willing to bring him in periodically for the kidney functions and keep him on this inexpensive medication which works within my budget and the renal diet... NOTHING more! No more x-rays, hospital stays, poking, needling, scanning, etc. Fortunately, my cat has been responding wonderfully to the medications he was released on. He's acting like he's years younger than he is, playing, begging for food, cuddling, and even singing love songs (without success) to try to impress my female cat (she's not impressed). He enjoys the new food also.

My cat gets extremely worked up when traveling, usually urinating the crate at about 5 minutes and then pooping the crate anywhere from 10 to 15 minutes while being in the car. Therefore, I decided to take him to the vet nearest to my house to establish care upon discharge from emergency. This place wanted to readmit him, place him back on oxygen (the emergency had just weaned him off oxygen and he was now doing fine on room air), and run a whole series of tests that he had just had done. I told them to forget it, and he was able to follow up with the emergency clinic for a while after I explained this to them.

The 2nd nearest place to my home is Banfield. I was reluctant to bring him to any type of chain store, but I figured it was best to try to reduce his travel stress. When I called to schedule the appointment, I explained the situation and that all I needed was for him to be seen and to have his medications refilled. I showed up for my appointment on time. The vet did not. I waited about 15 to 20 minutes before the doctor finally came in. I then proceeded to explain the situation to the vet, who was like talking to a wall, and handed him the extensive hospital notes from the clinic.

After doing an exam which included looking at my cat's teeth/mouth, looking for fleas, listening to his heart, squeezing his belly, checking his ears, taking his temperature, etc., and then telling me how his chest sounds clear and he looks great (probably because he's been on the medications... duh! ), he refused to refill his meds - even though I had the papers from the emergency clinic stating that he should be on them long term - without going through a series of labs/tests to the tune of $259 (that's the number that I saw on the computer screen when I asked how much. It could be more or less. I was so furious at that point and the screen was quite far from me, but the first number in the price was definitely a 2, and I'm 99% sure the other 2 numbers were a 5 and a 9) on top of the cost of the exam ($40+).

I've had his kidney labs done already, and it did NOT cost anywhere near $259! At that point, I explained that I don't have the money right now (which I didn't), put my cat back in his crate while fighting back tears and the urge to tell him to piss off, and asked him for a note explaining his refusal to renew the medications so I could bring it to the pet emergency where they could hopefully renew his medications for me again. After waiting several minutes for his notes, I said screw it, paid for the exam, and left.

When I arrived home, I called my original vet who is located about 30 minutes away from my home. After explaining the situation, she informed me that it is not mandatory to have any tests done. However, by law, they have to do a hands-on examination of my pet before dispensing medications. I will be bringing my cat back to his original vet where I know that they will be looking out for him (like they always have) and NOT trying to take advantage of me. He will have his routine kidney labs done there (when he's due to have them), and when the time comes that he's not responding to treatment any longer, I know he'll be treated with kindness and compassion.

If being treated like a number, herded in like cattle, and having unnecessary overpriced tests run on your pet is what you're looking for, then Banfield is the place for you! If not, then please take your pet to a trusted local vet even if it's not convenient. IMO, this place is more concerned about getting the most money possible than it is about the well-being of the pets they're supposed to be caring for. It's all about customers... not patients.

They barely had time with him, but racked up what would have cost over 300. Meaning sure I had so many days to cancel the policy, but then I would owe that amount of so called tests and things they did to him. This was the first time I questioned their concern for their customer’s wallet. So I will keep my dog as things have changed. However knowing the plan is not transferable... or able to be cancelled, I think I will not be joining again.

With that being said, with no job I was unable to pay my bills and they sent my account to collections, which was added to my report. Now I'm stuck paying a bill that I begged not to have in the first place. The customer service reps are rude and have to respect or empathy for others. It would not have killed this company to follow my request.

At one point a vet at Banfield told me she didn't know what to do for my dog - take her home and let her die. My dog had painful muscle spasms that involved her entire body. I couldn't take it anymore. On what I thought was her last ride, my husband and I put her in the car. She cried out in pain. We cried out in pain. As a last ditch effort, we took her to another vet. As soon as this vet saw her, she said my dog had sterile meningitis - no tests needed. A first year vet should have been able to tell what the problem was. My dog was put on simple steroids. She became immediately better. And now I'm stuck with $500 worth of wellness plan contract they won't let me get out of, not even if my dog died or I transferred ownership. I will never go into another petsmart and will tell everyone about this rip off. They take advantage of people with sick dogs. Banfield is running a scam.

1) Dr. ** did not consult with me post surgery. Instead, I was met by an assistant who simply handed me medications. I was shocked at Marley's condition and expressed my concern over his bleeding incision. Rather than be offered help, I had to take the initiative and request help with cleaning the surgery site. In hindsight, given the next 48 hours, it is my heart-felt belief that Marley should have been kept at the hospital for care and comfort. Furthermore, I was not given any post-surgical care or advice.

2) I had to consult with Hollywood Animal Hospital late in the evening because of his constant bleeding and whimpering. Unless I wanted to incur fees for emergency treatment, I had to wait until morning to take Marley back to Banfield. They were helpful, however, in suggesting an ice pack for Marley to slow the bleeding. I wondered why that would not have been a discharge suggestion from Banfield.

3) Dr. ** did meet me the next morning, explaining that draining, pain, and the black areas forming (she called that bruising) was normal. I was very concerned with the appearance of the incision. She explained she needed to be aggressive with removal to get larger margins and not leave any mass cells. More meds were prescribed. Thursday afternoon, I called in with more concern later and Dr. ** never returned my call.

4) It seemed that Marley was improving, though the black areas were dramatically worsening. I took Dr. ** at her word regarding that being normal bruising, and planned to discuss it further at our June 4th follow up visit.

5) Dr. ** was not available for the June 4th appointment (she was 'sent home'? curious description). Dr. ** examined Marley and had the unfortunate duty to inform me that Marley was not healing properly, that the so called 'bruising' was decaying skin likely caused by mass cells left behind, and that the incision had dehisced. It occurred to me that perhaps Dr. ** being 'sent home' was with reason, but if that reason was because of the errors on Marley, I find it morally reprehensible and cowardly that the person responsible was not being held accountable.

6) I was very emotional and shocked. Rather than take me to a private area to discuss Marley, Dr. ** continued her assessment in the waiting room with other patients witnessing my discomfort and dismay. I found the disregard for my privacy to be an equivalent to Dr. ** lack of empathy.

7) Dr. ** discussed a special treatment option (cold laser therapy) that can only be conducted at a particular animal hospital, and when asked by me otherwise, she offered no additional help or treatment options. She advised me to put Marley on oral and ointment antibiotics (an additional $185!) While I'm sure she didn't mean it, I sort of took that like a "kick her while she's down" type tactic. I later learned that suggestion was down right greedy and opportunistic as a prescription for Ciprofloxacin is FREE when filled at the neighborhood grocery Publix, and that is common knowledge!

At this point, my experience with Pembroke Pines was so horrible, I couldn't imagine that trust in them could be restored and I sought additional medical advice from Dr. ** at Hollywood Animal Hospital. I was advised that the dehiscence and decaying was caused by the tumor metastasizing from mass cells (cancer) that were not removed during surgery (though please refer to bullet point 3 where Dr. ** explained she took larger margins so as not to leave any mass cells).

Marley has required a lengthy and expensive hospital stay (thus far totaling $1941.95), where sedation is required to debride and flush his wound daily and special wet to dry bandaging is necessary. Please note that this treatment and care was never offered at Banfield. I visit Marley daily and I am convinced he is lovingly cared for and seems to be mending enough for a second surgery to close his wound. There is still concern of mass cells remaining and a recurrence of dehiscence. And this is a new item to add to my growing list of frustrations: these risks/potential complications were not fully discussed with me prior to the surgery as perhaps I would have made different decisions. INFORMATION IS POWER AND DENYING ME CRITICAL INFORMATION IN DECIDING WHAT IS BEST FOR MY BELOVED DOG MARLEY WAS A SERIOUS ERROR BY DR. **. My love for Marley supersedes cash out flow, but ALL decisions going forward have to be prudent, moral, and in the best interests of Marley's quality of life.

In summary, it is important that Banfield corporate offices understand that Pembroke Pines fails dismally in meeting the fundamental expectations of care such as full disclosure, experienced and skilled medical personnel, and empathetic communication. Shame on me for not researching the Better Business Bureau and other forums logging complaints against the Banfield system of pet care or I don't believe I would have ever trusted them with my pet family. I can assure you I will spread my story often and widely in my community, and I sincerely hope that Banfield reviews best practices of its facilities and surveys its customers after any treatment to gain insights of obvious weaknesses before another family suffers the same experience as Marley and me.

Another two hours later I receive a call saying the procedure went fine but they would like to keep him for a while because of the extra sedation he was given. This of course made sense to me so I said fine and went to pick him up about four hours later. The MINUTE he was brought out to me I could smell urine. The smell was so intense the only way someone could miss this would be if they happen to have a stuffed nose or that they truly did not care to check and see where it was coming from. So I bent my head in order to look in his cage and what I saw could only be described as neglect and abuse.

My kitten was SOAKED in what I assume was his own urine. He was shaking violently and hissing at ME!!! This was the first time my kitten has EVER hissed at me. I told the woman who brought him out that he was drenched in his own urine and that I was NOT happy. The woman told me she would go get a nurse.... a nurse NEVER came out to check on him. I had to ask for a towel in order to try and soak up some of the urine, a towel was never offered. My kitten was so traumatized he wouldn't even let ME touch him. THIS WAS NOT MY KITTEN. My kitten, for the past year, would purr none stop and cuddle with me on the couch like a dog! To see my loving kitten in such distress infuriated me!

I had to unbolt the cage in order to get him out and wrap a towel around him. The manager was out at this time asking me what he could do to help. Unfortunately, nothing could be done at this point. He cleaned the cage out for me which was nice; however, all he could do was stand there and defend his staff who was very clearly in the wrong. He told me that due to the fact that my kitten was so aggressive it made it hard for them to care for my kitten. This is a completely unacceptable excuse for me. If in fact my kitten was this difficult why didn't anyone contact me regarding this issue?? The manager could not answer this question for me but kept insisting that his staff was very professional. So is this how they treat every aggressive animal??

These "professionals" decided the best way to treat a scared animal is to leave him in a cage for hours sitting in his own urine with an open WOUND no less!!! I left infuriated without paying the remainder of my bill which I want to was a little over $60 considering my pet plan already covered the surgery. I received a phone call an hour and a half later politely asking me to come back and pay the rest of my bill or they would send it to collections!!!!! AMAZING!!! I then received another phone call a half hour after the threatening call to tell me that they decided they would give me free dry shampoo in order to help me clean my pet. Well isn't that nice...... An offer I did not take them up on.

To add insult to injury, I had to leave my kitten in his cage and hose him down in my shower in hopes to try and get as much of the urine off of him. Unfortunately, he was SO drenched in urine that a dry shampoo would not have helped at this time. The water did help a lot but the fact that I had to further traumatize my kitten in this way was awful! I couldn't do too much as he was freaking out inside of his cage and I was afraid he would reopen his wound from surgery. Which of course means that my apartment now smells like cat urine.

For the first two days after this incident my kitten would jump at every little noise I made. This is not normal behavior for him. He would also run and hide every time I opened the door. Before this incident I had to squeeze out of my front door because he would try to run out. Which is the whole reason I decided to get him neutered.... what a HUGE mistake!

This happened exactly four days ago. I have contacted the corporate office with my complaint and was reassured that someone would contact me within 72 hours... I have yet to receive a phone call. I will not stop until someone is held accountable for the abuse and neglect of my pet.

When she brought him back, I was told that in rare instances the medication could cause chemical deafness. I was never told this could happen or I wouldn't have used it. Now my poor baby who is mostly blind is now totally deaf and depressed. I called the company that makes the medication and was told that it states right in the drug's literature that if hearing loss occurs, the dog's ears should be immediately flushed out. I called and asked to speak to the chief vet in charge who happened to be the one that prescribed it. I told her I was terribly upset and also asked: 1) Why wasn't I informed this could happen; 2) If she knew this was a possibility why she treated both ears and 3) Why his ears weren't flushed out when I brought him back when he couldn't hear. All I got from her was, "I am sorry." Now I have a sweet dog that can't see or hear who is very depressed and just wants to hide in his crate. I am heartbroken and feel this was total negligence on their part and furious that they don't care.

After researching that specific bacteria I discovered that the most common cause is from unsanitary medical devices. Banfield was suppose to also retrieve our puppy's second testicle that had not dropped and claimed that it couldn't be found. Their suggestion was to wait until after he healed, do an ultrasound which we would have to pay for and if they found it, perform another surgery. The new vet told us he had no problem finding the second testicle and that it was hard to miss. After our experiences we tried countless times to try and cancel our wellness plan we have started for our puppy and also a plan we started for our second puppy. The second puppy had only gone for one visit to Banfield and during that visit, we complained that she had a foul odor coming from her and she had severe diarrhea. We were told this was normal for a puppy especially if they were getting used to food.

We also took our second puppy to the new vet where a parasite that had been missed by Banfield was discovered. We were told that it was Giardia and without treatment, she could have died, especially since she was already underweight, most likely due to the parasite. After all of our trouble, we had been charged well over $1000 extra and now they are refusing to cancel our plans. Banfield also continues to bill us for services they claim still need to be paid for that were not covered by our plan since we put a stop payment on our account through the bank.

We will not be paying them a dollar more. Both of our pets were mistreated, suffered and we could have lost one or both due to their negligence. We have recently received a final notice warning that our account is going to be sent to collections. We have contacted multiple managers and supervisors only to be told that their decision to still hold us responsible for those charges and not cancel our plans is final and nothing can be done. Banfield seemingly could care less about the care of pets and are only concerned with charging the maximum they can get out of you no matter what the circumstances. They put our family and our pets through a lot of suffering and we tried many times to resolve this. They still refuse and we will now be seeking legal action to prevent my husband's credit from being ruined.

When we signed up for this plan, we were sold a bill of goods that our pet would receive VIP treatment there in addition to receiving discounts on services. Well, that didn't happen. We had to go to another hospital where we had to pay a hefty office visit that we supposedly would not have had to pay under the plan as well as a lot for X-rays. The Emergency hospital did little more than what Banfield could have done & we spent well over $700 in the process. I will not recommend this plan or hospital because of this.

My cat Calvin was 18 years old and not eating so I took him to the Banfield in Woodbridge VA on May 6 2014. He was seen by Dr. ** who provided him care after that. She did blood work and told me his kidney values were elevated but she did not say how high or how serious it was. She specifically told me he was not cancerous after the blood work. I proceeded to give him fluids at home every other day. He completely stopped eating so I took him back on May 12 and they tried to put an IV in him but failed saying he kept going into respiratory failure and was turning purple. They sent me home with prescription wet food and I fed him via a syringe.

On May 26 I noticed he was severely retaining fluids and was having difficulty breathing (he was breathing heavily before but it was not a concern to Dr. **). On May 28 he had still not urinated and was not moving so I took him to the Woodbridge Animal hospital. They called Banfield TWICE to obtain Calvin's lab work and Dr. notes but Banfield said they never had me as a customer. I had to personally call Banfield and have Calvin's paperwork sent. Highly suspicious behavior as I was there multiple times in the past few weeks, perhaps they were trying to protect themselves rather than help my dying cat.

Woodbridge Animal Hospital did blood work and took an X-ray and the vet there informed me he was not in kidney failure, and that his kidney values were within the normal range. Instead they found a large mass in his chest. They drained the fluids from his chest and took another X-ray where the mass was confirmed and they believed it to be cancer. They tried to get him to breathe normally on his own but he went into respiratory failure again and I rushed there right before he died.

I find the inadequacies and incompetency in Banfield and in Dr. ** to be COMPLETELY UNACCEPTABLE. My pet died because of complete failure from Dr. ** in diagnosing him properly. While he may have already been terminally ill, the fluids I was giving him made his condition even worse and were suffocating him, therefore he died sooner than he should have. If he had been diagnosed properly, I could have more time with my precious friend and he would have suffered far less. I will NEVER use Banfield again and I will advise everyone I know not to either. I lost my best friend and wasted $800 on a wrong diagnosis due to their malpractice and complete incompetence. I demand action be taken by this corporation for this injustice or I will pursue further legal action.

We were not given consultation on it and they knew the puppy was 6 weeks old. We were not given any consultation of the effects of the deworming medication either. As far as Petsmart, we had the puppy with us and they sold us products regardless of the age of the puppy. Our puppy had severe affects due to the Triyfrexis 5 and his age. Summary of our experience with Petsmart and Banfield Pet Hospital... All they care is about selling their products. They could care less about the customer. I will never ever shop there again and will discourage family and friends from shopping there.

On April 18, 2014 at: 2: 27 p.m. I personally brought Honey for a medical consultation because she had not eaten for two days and had vomited once a little bit of green. After waiting about ten minutes, we were called into an examination room, waited another ten minutes. Then a tech came in, took her temperature. After that Veterinarian ** examined her, ordered some blood tests, together with abdomen X-rays and she recommended fluid therapy because apparently Honey was dehydrated. The cost was $374.23 But on my credit card they charged me an additional amount of $11.05

At about 5:00 p.m., I received a call asking me to go immediately because Vet. ** needs to talk to me to authorize more proceedings. It took me about ten minutes to arrive and Vet. ** told me that they have not found what was wrong with my dog, That it could be anything from diabetes to infections, intoxication, or that she has eaten something or other. She could not give me an exact diagnostic. She told me Honey was dehydrated and she prescribed fluid therapy. That was at 5:10 pm. She also said that the abdominal was a little bit abnormal, the liver looks to small, but that there was nothing obstructive. She told me that I had to leave her and to pick her up before 8:00 pm and to take her to another hospital as an emergency because she might need insulin, antibiotics or therapy fluid administered overnight.

I refused to take her to another hospital. Then she says I could take her back next morning for a follow up. She told me that she could not give her any medicine because she did not know exactly what was definitively wrong with her. I just got a can of food for her. She told me she have received the fluid therapy and that it was going to be subtracted from my bill, but the fluid catheter was inserted on Honey overnight for no reason whatsoever. She only mentions they will administer the fluids the next day.

At 7:48 p.m., I arrived to pick up Honey. Both two young girls were ready to go and they had her over the counter shaking. When I asked what's wrong with her, one of the girls told me that probably she was in shock. Honey couldn't walk - I have to carry. I asked what kind of medicine she received to be like she has been sedated and the answer was, "We didn't give her anything." I asked about the antibiotics and she said, "We didn't give her any medicine today." I asked the girl who is in charge of the billing about the decrease on my bill because Honey didn't receive the fluid therapy. She said vet. ** didn't mention anything so she couldn't do anything about it. I have to call her on Tuesday when she come back to work.

Next day, April 19, about 12:00 p.m., I brought her again for a follow up. Dr. ** saw her, and after making review of Vet ** Notes, he explained me Honey probably need hospitalization, that she probably had diabetes and they need to be hospitalized and in observation. I left Honey with him to pick her up at 8:00 pm. He never told me anything else. When I went to pick her up again, he said he has been calling me to authorize the insulin treatment, and that he could not reach me for an authorization. He said that I needed to take her again to an emergency facility because they do not have overnight service. I refused again because he wanted me to get her Insulin because they both, Vet. ** and him, believed she was suffering of diabetes and for this reason she wasn't eating and her organs could collapse if left untreated. He mention that Honey received Fluid therapy. He told me to bring her back on Tuesday. I asked again about what kind of antibiotics she got and he also told me she didn't received any, because they both agree she was diabetic. For this visit, it was another charge for $105.78.

I was feeding by mouth and administering Pedialyte to my dog, every hour but she was not doing well. I noticed she has a whistle on her chest and was lethargic, so on Monday, April 21, 2013, I decided to go instead to another pet hospital: North Figueroa Animal Hospital located at 5550 North Figueroa Street Los Angeles, CA. 90042 (323) 258-8068. The Veterinarian there asked for the records and the copy of the x-results. Your hospital faxed the results after the veterinarian asked because when I called the receptionist said she was busy but not the x-rays and they will cost me five dollars, each copy of the X-rays, and that I needed to pick them up at the hospital. So I picked them up at night but It was an overwhelming time.

I guess the worst part is that it seems like you are really more concerned about making money than a good relationship with your customers, or keeping our pet healthy. First, the front desk girl told me that I need to pay $4.99 for each picture on the X-rays result. I was so upset I claimed that I have the right to have them since I had paid for them. The girl went to the back office and another lady came explaining that it was very expensive to make a CD with the pictures of the X-rays. What a ridiculous explanation. Finally the first girl gave me all the records with the CD included without any charge. The results shocked me because the blood test shows the glucose level on Honey's blood was normal so there is no way she was suffering of diabetes. You can verified this on page No.4 of the Medical summary report. At the same time Honey's Urine Occult blood was positive and Urine Bacteria was positive which means she was suffering of a bacterial infection.

There are some notes that Vet ** wrote that are not true because they never were discussed with me. For example: she wrote explained Azotemia possible due dehydration and ketones due starvation. At the same there is a note in saying gave 120 mg of Cefalozin IV slow (Cefazolin is used in both dogs and cats to treat a variety of bacterial infections, including skin infections, wound infections, bone infections, pneumonia and bladder infections). Why is this discrepancy when I was told that they didn't give any antibiotics at all the first day and the second day my dog only received fluid therapy and why there were not follow up until next Tuesday if you as Vet. Know my dog has a bacterial infection? Why you didn't discuss this with me when you always told me that she could be sick of diabetes or anything but why, you only were interested in giving her diabetes treatment? It's because I refused to pay for that treatment or what? I paid $480.01 for giving me a wrong diagnostic and almost kill my dog for no proper care!!!!

Veterinarian ** at North Figueroa Animal Hospital ordered another blood test to verified his diagnostics because he wanted to know what kind of treatment she received for the last days. On Tuesday, April 22, I went back to the North Figueroa and they did another blood test and it came with abnormalities with serious urine, hormonal and chest problems. She was given four medications and antibiotics. She could have renal failure problems because she has not had proper attention. Fortunately the glucose level were normal as the first blood test performed on your hospital, basically Diabetes was never an issue on Honey sickness.

Honey received Injection with antibiotics and real fluid therapy because I was present when it was administered directly on her neck. She also was given Amoxicillin 100 mg tablets for 10 days Twice, Temaril P Tablets half tablets for 7 days, Thyro-Tabs 0.1 mg for 30 days and RENAVAST to help promote healthy kidney on Honey. Everything with a total of $272.00.

I am extremely grateful/thankful with North Figueroa Animal Hospital and Beach and their team but beyond disappointed with the way the whole ordeal was handle by your hospital and your team. My expectations were always that my two dogs would receive proper care, yet I almost lost my dog do to your unacceptable and neglected care. I am not asking for monetary compensation. Yet I am requesting any and all my obligation with your facility stop. I no longer want to participate in your program. I am requesting the definite termination of my care plan with your company. My other dog had a appointment for April 29, for his annual check which obviously after this unpleasant and expensive experience I will not take my dogs back never again. Unfortunately I just found out the reviews of your customers and I am really agree with the one who said, "I wish I could expose Banfield to the government, so other people do not get hurt, and their animals get proper care when needed." I could add there is always time to do that. With no more ado, I am soliciting a prompt response to my request.

I told the collection agency the situation and they told me I needed to contact Banfield (Corporate Office) about the problem, which I did. The corporate office said they couldn't tell me anything and I would need to talk to the store. Alright, it's been another month and still getting the run around. I will pay the amount but I want them to admit that they made 2 mistakes: 1. didn't even bother to send a bill; and 2. sending me to a credit collection company when I didn't even know I still owed money. What should I do? Should I get a lawyer?

I called Banfield back and told the Vet I needed to reschedule the testing and will call them back. I started researching Vet offices in my area and located Green Valley Vet Hospital with 5 stars and great reviews. I took the $150 I was going to give to Banfield to retest and paid the new vet hospital. This past Monday, April 27th, Green Valley hospital conducted an annual test to see what they came up with. The vet called me this morning, April 29th, with my pug's results. His test results were normal and my pug is healthy. What a rip off Banfield is... Taking advantage of people!!! I will be going to Banfield and canceling my monthly plan. Petsmart should disassociate themselves with Banfield... DO NOT SIGN UP FOR BANFIELD PET PLAN OR TAKE YOUR PET THERE... I really thought people were just making things up but I experience first hand...

After payment, they kept the dog for one more hour and bled internally. They argue the dog had to be stable before releasing for surgery. No treatment for about 4 or 5 hours until he died. When my husband and son went into the facility, blood was all over the floor, inside the cage and on the Lab coat of one of the attendants. A cruel and unusual punishment for a sweet little dog and his family. That facility should be close or all their personnel removed.

The vet then came in and performed his exam as much as he could. This was very unusual, as my dog has never shown disinterest in the vet. We left with deworming medicine and were on our way. At home Peter would not go out and became incontinent. He is fully housebroken and we figured he was just very stressed out from going to the vet. The following Saturday I was home all day and Peter spent the day lying on the couch. This was very unusual since my dog goes on five-mile runs three days a week and is a typical super crazy husky. I decided to leave him alone still thinking the vet was stressful. What became extraordinarily alarming was when I found out his neck was hurt.

Sunday morning when Peter woke up and went downstairs to ring the bells by the door I reached for his collar to put the leash on. He winced and cried in pain and urinated himself right in front of me. He was in pain and would not let my girlfriend or I go near him. Once he calmed down and went to lie on the couch we closely inspected him and also saw he had glass in his front right paw. Thursday night I put mushers cream on his paws and they were fine. Peter spent the whole weekend after leaving the vet at home, inside. We called Banfield in Braintree immediately and explained to them that he was hurt Friday and we needed to speak to someone. This was at 10:58am on Sunday morning. The receptionist, whose name I do not have, told us that it is impossible to reach a manager and that there was only an on call vet that day.

She also said that no glass is at Banfield. We were later told that there is some glass and even later told that no glass spill has been reported. This is one example of varying stories, thus creating our hesitancy and inability to trust the professional providers caring for our pet. Our entire experience was like this. It seemed everyone had something different to say and when we questioned them, they become very defensive and stopped interacting with us. This made everything very frustrating for us. Our goal was to go and get reassurance that our dog was ok, for someone to say sorry and help us. To our dismay none of these goals were met. The call ended and we called the VCA.

The VCA confirmed that we were right and that our dog's behavior following the vet was very abnormal. At 11:14am we received a call back and was told that the surgeon could see Peter in 30 minutes. We arrived in 30 minutes and a tech named Courtney took him out back. When she returned she said, "I know exactly what you are talking about. The glass is between his second and third pad, correct?" She then said the doctor was taking care of it and examining his neck. We were then called into a room and asked by the vet to remove his collar so he could examine his neck. We were shocked because we had just been told by the tech that the doctor examined his neck and that he was able to illicit pain on his left side.

We then wondered why he would not have taken the collar off or if he had even examined him out back. We were unable to remove his collar because the pain caused him to be very defensive. The Petsmart trainer was able to get the collar off without causing any bad behavior, unlike the vet. The vet then diagnosed Peter with neck issues and began telling us that it was an underlying issue that just happened to surface itself after his exam on Friday. The only possible underlying condition in the differential was IVDD, which is more common in older dogs and specific breeds and is not known to affect huskies. All the other differentials were related to trauma, ligament and muscle injury, which was the consensus of the VCA exam as well. The VCA believed IVDD was very unlikely.

In addition to telling us we were crazy to think Peter was hurt at Banfield, he said no glass was found, and that it was a lesion that they sanded down and he would need antibiotics. The vet said this lesion had been there a while; however, this was not noted on Peter’s exam on Friday. Also his temp was taken and told to us on Friday and was not documented. We were never offered antibiotics, told x-rays could not be done there and to our astonishment found that the vet documented us as refusing these options. Everyone there had no concern and could have cared less about helping us. This is insane. Especially since our dog showed signs of pain and behavior changes after being there on Friday.

The tech was then informed that the practice owner was on the phone. My girlfriend asked that she speak to him in the room. This was for good reason. More than once did staff have conflicting things to say to us and we were getting very uneasy with the differing stories. Also, all morning nobody wanted to talk to us, and we, at this point did not trust her to tell her boss the truth. It’s not hard to believe, seeing as we were told right off the bat that no sort of manager can be reached and that we could not be helped that day. The tech said, “No I don't have to do that for you” and hurriedly walked out the door. This instance is documented by Banfield in an extraordinarily misleading way and depicts us as threatening and hostile. Yes we were frustrated.

Our dog was brought to the vet and got hurt. We just wanted an apology and for some help and for our dog to be better. Mistakes happen. We have no clue what happens behind the doors of Banfield, but we trusted them and it was very disappointing to be treated the way we were. What is true in the documentation is my girlfriend rushing out the door nearly in tears talking about calling animal control. As I am writing this I am thinking of whom I can contact, licensing committees, veterinary schools, animal protection organizations, and so forth. This is how upset we are. My girlfriend then spoke on the phone with Dr. **. She thought he was clear, empathetic, and willing to help us get through this situation effectively. However we were told he would call us the next day and we never received a phone call.

Once the phone call ended the manager came in to speak with us and was very rude. She never gave us her name and talked in an authoritative tone. She said, “I’m not here to go over anything and your prescriptions are being made and you need to go to the VCA.” This is another instance where I am completely shocked as to how inaccurate it was documented. In her note she says she enters the room and the gentlemen swore at me. The note never says what would have made me curse and I sure hope that upper administration finds this strange. I did say this is ** after she said she is not here to go over anything. As I said that I stood up and said I need to leave. As I was leaving she began to yell down the hall at me as if she was kicking me out and I turned and said I was leaving you should have nothing else to say to me.

Her note fails to document everything in its entirety and is very misleading. At no time did she show any concern for my pet. My girlfriend was so upset that Banfield’s staff was saying our dog was a biter, but failed to mention this to us in any of our previous visits. She asked to see the notes. The manager started with our first visit, which showed he was perfectly friendly, but she needed to make a comment about how we chose to treat him. She has no license to give medical advice and should not have taken that time to criticize us. We spent just over a hundred dollars and our puppy got better in two days rather than their suggested nine hundred dollar treatment plan when we knew it was kennel cough. Finally, she got to his six-month visit and again there was no note of aggression or warning that our pet was dangerous.

I am disgusted that more than one staff member had the audacity to treat us like scum and tell us our dog is a monster when we were returning because he was hurt there. When my girlfriend asked for all the records to be printed out everyone who we had come in contact with us was out back and it took her 25 min. to print out the records. We were there for two and a half hours total and did not get to the VCA until 3pm. Poor dog couldn’t get any help until 3pm and his owners were treated very poorly after he was hurt there in the first place. It is possible that Peter getting hurt was a mistake, even though we saw how he was handled Friday, and we are normal considerate people that would have gladly taken an apology and prompt care and continued to be loyal customers.

All of the vaccines are covered and office visits are free on the plan. They quickly get our dog in when needed and they call to make appts to keep her shots up to date. Our dog sees the same vet every visit and she knows our pet well from being a puppy before she was ours to currently. I have no major problems with this plan or the vets. They do push their flea tick product and other items but you can decline and they don't pester you. Overall I can't complain at all. Reading carefully and learning about the choices you can make and finding a quality vet is what will make this plan beneficial and free from frustration.

We debated with breaking hearts and decided to let her go so she wouldn't have to suffer from the most probably unsuccessful surgery and recovery. We had paid for the insurance the day before, in anticipation that the problem was bladder stones. They were willing to reverse the charge for the insurance, since our dog was dead only the day after we purchased the policy. However, the bill was well over $500...why? No surgery was performed and this was in addition to the x-rays of the day before.

In my opinion, Banfield charges huge amounts of money for not such great service. Maybe it is just sour grapes, we've lost two dogs to unexpected illnesses after taking them to Banfield, but I'd get a second opinion before letting them put my dog to sleep if I had it to do over.

They ripped me off coming and going. It's not like I'm terminating to go with a private vet or the competition. My dog is gone! Why am I being penalized? The Banfield "vet" explained "these stones grew over time". Well they were the ones I trusted to care for her from the beginning. In the end, it was time that my Lola didn't have. Now in her absence all that's left is yet another bill from Banfield for her now grieving Mama to pay.

I got a late notice and contacted their automated system to make my final three monthly payments so that I could be done with them once and for all. I entered my information via their system and it did not go through so I spoke with their live service person and paid upfront for the remaining three months. I then received my credit card statement and found that I had been double charged, once through the auto system and then through the live line. When I called in I was given the run around, and was told they only had record of one payment even though it showed up twice on my credit card. I called the bank to verify the double charges and I had definitely been double charged. I called Banfield back and they told me I had to go down to the bank to get a statement before they would take the double charge off since they did not have record of it.

Their system is flawed if they cannot find record of their charges. They were not helpful or accommodating and I could not get the problem resolved with them. The woman supervisor on the phone with me eventually hung up on me, and we obviously did not get to the bottom of it. I was already frustrated for having to pay for wellness services on a dead dog, but then to be double billed when I took a proactive approach demonstrated their completely inept business practices. I had to resort to filling a false charge with my bank to resolve what should have been a relatively easy problem. Had I not caught this and had my bank resolve this, Banfield would have easily scammed me out of another $100 dollars claiming they had no record of the double billing.

I pay $100 for a two weeks supply so is it too much to ask that you keep your word and be a pet hospital? When people like me post a review, why is too much to ask that someone in the corporate office contact them back and address the concerns? Why would you state you even care when this is not the case? I am going to cancel all my pets which we have four under the best wellness plan you offer at this time. Then I am going to call everyone I know and have recommended to do the same and they will. If you can continue to have such bad reviews, how long do you think it is going to take before you crumble? Maybe not this year but in the near future, it will happen. Someday you will wake and find your corporate job is no longer available because you went out of business for falling back on your word and not being a company that gives a rat's ** about their customers.

About a year ago, I took her into the vet before going to work... She'd been throwing up and not eating (Yes I may worry too much for my little pup). Of course it was a drop off. I'd continue to get the updates at work "We've run labs and haven't found anything. We do recommend this though, if it's okay for $100.00". As the day progressed, I was now in at $500.00, including the recommended x-ray that found nothing, of course. The woman on the phone was now recommending that they keep her overnight and push IV fluids??? I quickly declined and said I'd be in to pick her up. This made me feel really bad, as though I'd been taken advantage of in the worse sort of way AND I was even a monthly wellness plan member (whatever that means)??!!?? Don't do it... It's not worth it. Find a private vet that gets to know your dog and actually cares. I promise if you calculate out the money difference you'll find them to be the same, if not less for the private vet as well as the peace of mind you'll feel that your animal is being cared for, not just pushed through a conveyer belt.

I listened to PTA heart rate which was about 100 and respiratory rate was about 35 due to severe panting. Its gums were pale white and this kitten was going to die. I scruffed the kitten who was trying to bite me and grabbed with plastic bag because I had no cloth or towel to be able to wrap the kitten in. The woman and I immediately walked up to the Banfield and the woman stated she had just found the cat in the street. I then told them I also worked at Banfield and the cat is severely injured and may need to be euthanized. They took the cat in the towel and had to wait for a doctor. The doctor said they put the cat on oxygen and placed a catheter due to the cat being very sick. I asked if I was going to be charged and the doctor said no and went to look at the cat again.

A couple minutes later a tech came out and said it would be $150 to euthanize the cat. I asked why since the doctor said no and we also do Good Samaritan euthanasia. Then I was told my office manager called and said they needed to be charged. I then called my office manager and also chief doctor and neither took my call. The Boynton doctor then came out and said the cat was going to be euthanized and I would not be charged. I am extremely grateful for Boynton Beach and their team but beyond disappointed in Delray Beach Banfield.

The puppies were too young for rabies shots so they only got a distemper shot. I never asked for de-worming but they claim to have given that and a whole lot of examinations that I never saw anybody perform that they now want to be paid at their regular price for, unless of course I keep the plan. So it becomes cheaper to buy a lot of services you don't need or want than to cancel them. The scam is classic. They hit you with your saving if you enroll in the plan today. The plan is never defined or presented in written form, so all you know is what they tell you or what questions you are able to come with at the time. There is no document to review or sign. The document is not generated until your credit card is billed. The details are tucked into a neat pamphlet that resembles a normal vets shot and health information along with cancellation information that will be too late to execute by the time you discover its existence.

I have been a Petsmart customer for many years, since gluten in China caused me to seek expert opinion on dog food. I placed my confidence in their opinion and followed their advice, although I have been feeding my dogs and a cat the most expensive diet they offer. This experience has destroyed their credibility, and it was totally uncalled for. I was only looking for a quick way to get 2 puppies vaccinated. They have created an unpleasant experience out of what has always been a pleasant experience for me of owning a dog. Bernie Madoff would be proud of them.

1 two of my dogs shots had fallen behind due to lack of notification, and the hospital noticing during visits and they wanted to charge me for the boosters that would be needed.

2 during a visit with a sick per I was being seen by a vet tech and he was coming in and out of the room with Doctor's orders and I became angry explaining that I came to see a Dr after a lengthy wait, my wish was granted. I filed a complaint that same day.

3 one of my dogs was scheduled to have a mass removed from his rear leg area. I was told to upgrade to dental to help cover the cost, so I had them do it when the surgery was scheduled however, on the day of the surgery they did not remove the mass that the surgery was scheduled for. Given a number to complain to, I did once again. Upon my follow up, I was thrown out of the hospital with my pet that was scheduled for his surgical follow up and told by the manager that I would get a certified "exit letter".

How does a complaint for lack of service turn into being thrown out like a sack? How can this company be allowed to conduct business in the US if this is how they respond to a consumer's complaint? Confused and dazed and I am still waiting for that certified letter.

3 days later my cat is worse, now throwing up, not eating and so traumatized she hides under the bed. I spent a further $50 at a pet store to get her some soothing medicine for her raw bum. Now I have to close my business early tomorrow to take her to her own vet. Horrified by the prices they charge, I saw several people being overcharged and being told they NEEDED to buy certain shots. Company does not care about animals... MONEY grabbing scam artists.

Within two days after this dental procedure the dog started having seizures. I took her back to the vet. The vet said without having to send the dog to a specialist to have a brain scan she said it was probably epilepsy and put her on medicine. After reading all about the side effects of this medicine I suggested some alternatives but the vet assured me she was on the right medicine. The side effects of this medicine was that she have extreme difficulty walking and all but blind. But she did stop the seizures. To this day I do not know if it was the medicine that stopped the seizure or perhaps she was just recovering from the dental procedure... I told her as long as the dog was not in pain and had a will to live I wanted her to live.

She appeared to start going downhill so I did make an appt to put her "to sleep". I stepped out of the area as I could not handle watching this but I walked past the door and saw this little 10-pound dog being forcibly held by two vet assistants as she tried to get away from them. This was not a peaceful ending for the dog and I imagine of this little dog fighting to stay alive and it was in my opinion a violent death for a sweet little dog. All say is the vet knew my feelings that as long as she had a fight to stay alive I wanted her alive. I have to live with my mistake. And Banfield got hundreds and hundreds of dollars (paid for a year's coverage under their wellness plan) and she only lived for less than two months after bringing her to Banfileld. A really big mistake was made in taking her there.

The vet said it would be best if I "put her down". I told her in no uncertain terms that as long as the dog was not in pain and was fighting to get better I would not do that. Then one day about a month later I thought she had give up as she slept most of the day and when she did try to walk she fell. So I made the big mistake of thinking the fight had gone out of her and put her down.

I could not bear to watch this, I was outside the room and they came and got me and said I need to pay first, which I did and then I glanced through the window and was horrified by what I saw. They had two vet techs holding her down while she fought them off. She was only TEN pounds and she put up such a fight it took the vet and two asst. to do this. It was a violent death and I had I seen her reaction before they started I would have stopped this right then. The vet instead of making sure I paid the bill knew my feelings that as long as the dog had a will to live I would care for this sweet little dog. The dog is dead. I have nightmares about her violent death and know I broke my promise to the dog that I would take care of her as long as she had the will to live. End of result a dead dog and paying for a full year wellness plan for a dog they killed in less than two months under their care.

I told them that was absurd that the dog just had an examination and that they require the booster. They basically told me too bad take it or leave it. I went in and paid for the examination and booster shot, but I would never use their services again. I found another vet who told me that the nasal spray would have been sufficient. The manager never even called to discuss it with me or try to rectify the issue. Poor customer service, just a money hungry company.

My boyfriend told them before doing any procedures to please call him so that they could tell him the estimate price, and they never called regardless that I was the one dropping him off he wanted them to call him first. After the procedure when they called my boyfriend and I in to tell us our dog had passed they wouldn't give us any reason as to why he passed except that at first they were saying he had a "heart attack" but towards the end told us they have no idea as to why he passed. One of the veterinarians also said she had witnessed Keyz open his eyes before they took the oxygen off of him and when we spoke to the second vet performing the procedure she said the other vet was not even in the room.

I would like a thorough investigation done on Banfield pet hospital on 6134 E. Colonial Dr Orlando, FL 32807 with investigation on the process and the veterinarians and the technicians, on their policies and procedures to determine that their priority is for the pet's health, and not just as an assembly line. I just honestly do not know where to go in search. Lawyers have told me they will not take the case because the reward would be so little, I really just want to provide awareness to everyone, and some help as to what I should do for the Justice of Baby Keyz.

Six months later, she had her next appointment at which time we also brought our other dog for a check out and shots. We brought with us the records for both dogs. When we arrived home we noticed on the new records that we had been charged for blood work that hadn’t been done and also they had failed to give us the military discount. In addition they had given the Dalmatian a new rabies shot that she was not due for until 2015. In another matter when we checked out, we were told that we could downgrade our Wellness plan to a cheaper plan since we were not having her teeth cleaned. However we found out we could not do that unless we paid all the remaining payments of the initial plan, which would be stupid. The thing is we were never told of the cheaper plan in the beginning. The Banfield hospitals attitude is that they have my signature on a contract so they have us! No compromise was possible.

Why should we be paying for services we don’t use and also for mistakes? As it stands we are paying more than we have to, and the Dalmatians records indicated she has had shots and other things she did not get. No one noticed, called, nor apologized. The manager later said she doesn't know how all this happened but she was sorry. It goes without saying that when our contract is finished we will not be renewing it and we are sorry we did it in the first place.

Whoever is responsible for these mistakes could possibly cost the life of a pet. If you bring your pet to the Banfield Hospital at Petsmart Pearland, TX, be sure to closely check your bill at checkout. Also, pay attention to what they do for your pets and make sure that their record is correct. They made several mistakes for us. Our dogs got a shot that was not due and the record showed shots, etc. they never had. And also, we were charged too much.

I was sent home with him to get a script fill of antibiotic. Trying to force a dog to take pills that was dehydrated is not easy, thinking this 30 dollar scrip, plus the $250 Bill from vet was going to help. I took a turkey baster forcing water into him all day but what I was doing was of no good. He suffered all day, he could have had an IV early or put down. By 10 pm I was finding anyplace open to take him, as I was getting ready he had passed. When we got to ER for dogs, the vet was so nice, when I told him what I've been through he was upset that Banfield did not do more, this ER vet did not charge for late office call and offered an atopy free, we just had to pay the fee for where Duke was placed. $100.

She was nice and asked me more questions and then left. 20 minutes later the nurse comes in again and pulls up on the screen a list of the things that 'needed' to be done. The total came to $246. They wanted to do a culture growth to make sure that my cat had ringworm, then the medicine (which is why I came for), vaccines, an ear swab exam, a wash for the ears, then a medication.....seriously!? ALL I WANTED WAS THE CREAM FOR THE RINGWORM. Another 30 minutes went by when the nurse went to ask the doctor if all those services were necessary....

Of course I declined most of their services, and my total went down to $109.... I left with vaccines on and the medication. What puzzles me is that they weren't able to look at her paw and diagnose it, nah, that would've costed me too little. I felt they were trying to up-sell me. I will not be coming back to this place. I wasted 2 hours of my workday, spent a lot of money and still haven't got an actual diagnosis.

They also took my pets into a back room and I could hear my cat screaming and crying from the exam room where I was forced to wait with my dog. I was nearly in tears when they returned to tell me I owed an amount of money I could not pay up front for what I believed to be basic shots and routine check-ups for two otherwise healthy pets. I came home and sobbed, thinking I was a dreadful pet owner (again, let me be clear: my coworkers know my cat and dog BY NAME. They are the lights of my life. I am of course not going to let them suffer if a vet can help them.) Banfield is deceitful and does not have the best interest of anyone's pets in mind. How they are permitted to stay in business is rather astonishing, and beyond that, disturbing.

I absolutely adore my cat and dog, and was told by all of the staff members that I was a terrible pet parent for not wanting to subject my already distressed pets to MORE hours of testing and shots that they did not need. I was so upset and panicked that I fell for the $50 medication for my 1.5 year old Pomeranian who is in great shape and clearly does not need to be medicated. All of this obviously made me feel miserable, and now I'm stuck with $50 a month payments for a wellness plan that does me no good and which is wildly overpriced. I can't believe any veterinarian with a sense of ethics would opt to work for this institution. Please, please, if you have pets, take them to a private practice. Banfield was recommended to me by a colleague, and why, I shall never know. I will ALWAYS take my pets to their old vet (who's out of state and about 2.5 hours drive away.) My cat and dog (and I) deserve better than this.

A better way to handle customers/patients is to have them sign in and welcome them with a smile and confirmation of their appt. Next tell them if there is a wait or emergency. In my case the doctor lied when I asked him about the wait. He said the lady before me spoke no English, but I had an in depth conversation with her and she profusely apologized for taking up so much time. I am disappointed the doctor did not check my dog's ears, teeth, body, etc. just the shot and goodbye.

Next time try to be cognoscente of the time and be up front with the situation behind the scenes. Also say hello and do your job by looking the dog over since we all pay the $50. By the way why did they stop the free exams on Tues. and instead have patients sign the agreement to pay before the visit? Not satisfied and disappointed in Redwood City.

We later found out that you have to carefully end your contract after the year or it will automatically be renewed. And if you use more than an allotted amount for your plan, you continue to pay for it. We agreed for thirty some dollars to be taken out of our bank account every month, but didn't realize that if there were insufficient funds, they would take out $20 more without notifying you for charges. I guess I understand that, but I wasn't aware of it, so it was just another nasty surprise.

Our dog's situation turned out to be stones in her bladder and we continued to go in and eventually learned that she needed surgery to have it removed. I took her to another vet 25 miles away for the surgery and paid half of what Banfield quoted me, saving me $500.00. The new vet discovered that our Yorkie had liver shunt and explained that we could do much more testing at the U if we wanted to know exactly what type it was or simply adjust her diet and see how she did from there. When I returned to Banfield, since we had "free" services that we were paying for, they pushed me to have a $400 ultrasound, saying they weren't comfortable doing anything until we knew more. At this time, our dog was doing great, very energetic, happy now that the stones were gone, couldn't look healthier. Every time we went in for an appointment, I felt very pressured to buy extra vitamins, or perform more services. I felt like a bad dog owner, if I didn't go along with them.

During this time, we had to take our Yorkie to another Banfield for an ultrasound, and they were nice, but were very pushy to keep us coming to their Banfield clinic. Near the end of the 1 year contract, Banfield called to say we had an appointment scheduled for Feb. 2. We hadn't set it up, but that is how they do appointments. We went in for our six month check and later found out that our contract had expired on Feb. 1 and going in for that appointment set us up for another year of monthly payments.

I felt tricked. We had had a house fire and were living in an apartment. It was an overwhelming time so I wasn't able to keep track like I might have - if I read the fine print. It seemed that a reputable company would contact you a couple of months ahead of time to let you know it was time to renew. At that time, I went online and looked up Banfield reviews and saw that there are many complaints about these types of experiences. I wish I had looked them up before thinking about taking our dog there to start with.

I guess the worst part is that it seems like they are really more concerned about making money than a good relationship with you, or keeping your pet healthy. I have had three dogs over the last 18 years. My first dog had auto immune issues and we spent a lot of money keeping her alive at a different vet. I have always enjoyed great relationships with our vet previously to Banfield. I am a dog groomer, and I strive to learn about pet health and care. I've had a Weimaraner for 8 years. She is incredibly healthy and receives yearly check-ups and immunizations as needed.

Today, I finally got to call Banfield to make sure I was done with my contract and they wouldn't automatically sign me up for a third year. I had called a couple of months back and they said I would be done in January. Talking to them today, they said I have another payment due in February since we went over the "allowed amount" for the year. I was never told that there was an allowed amount, nor was I told I had gone over it. I can't imagine what that was since we haven't had anything extra done this year. We went in for our two six month check-ups, and a tooth cleaning. It seems they would charge you at pickup, or at least let you know about the extra charge.

I am so relieved to be done with Banfield. I will move on to another clinic now that I am free of the monthly charges. The whole experience felt like they were playing by another set of rules that I didn't get to know. Hopefully this will clue other pet owners in to Banfield's practices, and either warn them to look elsewhere, or at the very least, read every line of the multiple papers they give you BEFORE you sign or pay for anything. Near the end of our contract, Banfield called.

When I thought the year was almost up, I called to schedule a final check-up for the cats. I asked the receptionist if my plan was still in effect since I did not know the exact expiration date. She said yes, it was still in effect so I made the appointment. After the year was over, I started noticing that I was still being charged a monthly fee. I figured this was a mistake so I called Banfield. They referred me to a phone number that was disconnected. I called them back and got a different phone number. After being on hold for 15 minutes, I finally spoke to someone who said that I could cancel but that I owed the balance of the services from my last visit. Apparently, my last visit was 2 weeks after the initial year had ended and so now these services were covered under a new wellness plan that I never wanted.

For the check-up and shots, I was told that the total cost was $404 for the first cat and $402 for the second cat. That is outrageous!! I then called a different Banfield and asked for a quote for similar services and was told that they would be approximately $120 per cat. So now, to cancel my plan, I need to pay them $800 for services that would have cost $240. What???

This practice is extremely deceitful and underhanded. I have already filed a dispute with my Visa card and will do so for every month that they try to charge me. I will NEVER use the services of Banfield animal hospital again and will tell everyone I know what horrible business practices they choose to follow. They should be ashamed.

She came home with us despite my husband’s opinion. I brought her to Banfield Animal Hospital to get an exam and spayed if needed. She was quite dirty and skinny. The vet did the exam and told me not to worry that she was already spayed. I said ok. No reason to doubt him. Since then, I have been bringing my pets to Banfield under wellness plans. We named her Babycakes and since we found her in December, she was my Christmas Angel. Boy what a handful! She fell in the pool twice! I had to bring her in to the vet. Finally my husband went out and bought a pool fence. Everyone at Banfield knew Cakes! She was the first one to use the pet warmer that they had purchased. She won my husband’s heart and she already had mine.

On December 29th, Baby Cakes got real sick. I called Banfield and they did not have time to get her in even though I had all these health plans. It happened so quickly. She was fine on Saturday. Later that day, she was not doing well. We took her to the ER in Phoenix. The Dr. examined Baby and said she thought she had Pyometra, a uterus infection that is quite serious. We were in shock! All this time, we thought she was spayed! The Doctor said she needed surgery. I called Banfield and they said I would have to wait for the Dr. to come in. I did not have time to wait. I brought her to Arrow Hospital to make sure it was Pyometra and had them perform the surgery. Supposedly the surgery went fine and I brought her home. She was not doing well that night.

The next day, I brought her back. We left for a while to do some chores and were told to pick her up at 2. Babycakes died about ½ hour later on New Year’s Eve! My husband and I are devastated! After all this time and a clean bill of health in September by Banfield, we never knew she had not been spayed. She was full of life and energy and a big presence in our lives. My husband is taking this harder than I if that is possible. You would have to be a dog lover to know the extent of the pain we feel. We received her ashes back a few days ago. Please help us get justice for our little girl that we all loved so much. She had so much more life ahead. Thanks for listening.

On Dec. 23, Willie was having trouble breathing, we rushed him in. As he was in cardiac distress, the vet tech noted that he needed his ears cleaned for $43??? As the vet took him back to give a steroid shot, our precious Willie went into cardiac arrest and was foaming at the mouth. Sadly, we had to have him euthanized but only after the vet had tried to get dad to sign up for more treatments. Since dad was not prepared for this expense, he asked if he could pay in a few days. After a phone call, the receptionist told us he had until Saturday before it would be turned over to collections. How heartless can they be?? Now, even after fighting this, my parents are still expected to pay the full year or it will go to collections. We believe they knew Willie would not survive, but gained our trust to sign up for this insurance despite this.

Then, I went in to find out if my dog needed shots, and they told me, "No." The following year, they said, "You're way behind on your shots. Your dog will need boosters." Of course, the booster shots were not covered under our plan, which cost over $60. In August of last year, my purse was stolen, so I had to close my bank account and open a new one. I didn't inform Banfield of this, so they were unable to automatically collect their monthly fee of $34.95. Needless to say, I just recently received a letter from a collection agency for $410.66! I am disputing this. We paid $420 the year before and didn't use a single benefit! We have paid Banfield thousands over the last six years, and I refuse to give them another dime!

Today, I requested the second round of puppy shots. Yes, I could have administered these myself for about $10 or gone to the low-cost mobile unit and gotten them to do it for the same price. But, I wanted a licensed veterinarian to do it. The USDA licenses veterinarians to increase the awareness of certain foreign viruses including H1N1 and West Nile Virus. Banfield's Dr. condescension is not one of them! In fact, she told me she doesn't even know one! Fortunately for me, I do know one. It is my belief that your veterinarian should be licensed and certified according to USDA and state standards. Otherwise, buy your immunizations at the feed store and do it yourself.

Farmers have been taking care of their animals themselves for decades. It is not illegal to immunize your dog, cat, horse or other animal. Ask yourself why you need to pay so much to have something done you could just as easily do yourself. If you answer "education," then require your veterinarian to give you full disclosure. It probably won't surprise you to learn your vet is educated to the same level as many BS/BA graduates. So find one who meets USDA requirements. And, oh, don't even consider going to Banfield. Unless you like being told you're stupid.

We then went to another local vet that took us right away. After X-rays and blood work, it was clear that something was seriously wrong with Sydney puppy. We were referred to a specialist and there had an ultrasound done. The results showed that Sydney had a very inflamed/failed kidney and it need to be removed. Sydney's surgery went well and she will have a long and happy life with just one kidney. They were able to determine at the time of surgery that the reason for the failed kidney was that during her spaying at Banfield, they put stitches where they should not have, causing a kidney failure. Luckily for us and Sydney she will be okay in the long term. But this Puppy should never have had to go through this surgery and pain. It is heartbreaking to me that people could be so careless and cold.

The vet at the ER informed us he was in critical condition and that it possibly looked like renal failure. He gave us an estimate of almost $3000 for additional testing but did not seem very optimistic that Milo would get better. My fiance and I had to make the extremely difficult decision to have Milo euthanized. We just didn't have the money for this. We are devastated and miss our sweet little guy terribly. After researching online we found that a leading cause of renal failure in cats is the use of a non-steroidal anti-inflammatory especially after periods of low blood pressure, such as after the use of anesthesia.

We feel strongly that Banfield killed our sweet little Milo with the use of the drugs. We asked Banfield to please cancel the insurance that my fiance has been paying every month and they informed us that it auto-renewed on December 8th so they will not cancel and we are responsible for the next 11 months of payments.

We no longer have Milo, which we feel is a direct result of there practices, and now they want us to make 11 more monthly payments on the insurance plan we had on him. This is insult to injury like I have never seen. I asked the vet to do the decent human thing to cancel the insurance and she refused and gave me a corporate cookie cutter answer. They don't care for animals and people. They are only caring about their bottom line. They will be hearing from our attorneys and have lost another customer as I will never jeopardize the health of one of my other cats to their incompetence ever again.

I didn't feel something was right so before squeezing down their throats, we decided to drive back to the hospital and check this out. The afternoon technician took one look at the medicine and said it was topical, asked another technician about the label. That technician said, "Oh yea, we have been having problems with labels printing out incorrect instructions!" They knew but yet didn't alert their entire staff. Would Hannah and Maxi still be with us if I hadn't had some strange feeling about this product? Thank the Lord there are guardian angels around us because you need them if you use Banfield Pet Hospital.

The vet tech gave him his rabies shot, and the vet said to come back in two weeks. Before I met the doctor I was asked if I wanted to sign up for the wellness plan, which I agreed to, but after meeting the vet, who did absolutely nothing but shine a light in my cat's eye, I am regretting signing up for it. I plan on cancelling the plan once the year is up and my cat has all of his shots.

I called the 1.888 number and spoke to one representative who gave me some information, but stated that I had to speak to cancellation department. She transferred me to Cancellation, after speaking with the 2nd Representative, she stated that I could not Cancel coverage on deceased pet since wife signed agreement even though bill was being paid out of my personal checking account. The 2nd pet did not have insurance coverage as that insurance was setup via a debit card which had expired, and Banfield was not able to charge me, hence no insurance coverage. Well at that point I lost it and I just stopped the nonsensical discussion from the CSR and told her that i was stopping authorization for Banfield to auto-debit my Checking account. I called my bank and stopped Banfield charges. Seems Banfield can charge insurance for a dead pet but not a live pet.

Now I'm told that it appears to be congestive heart failure for my dog, oh my own has broken at this point. They wanted to run another $1700 in tests on top of the $718 and me signing up for the highest level plan. I decide not to take action at this point. I will do anything for my dog but I needed to research this first. I do a lot of research and find the symptoms aren't the same as what caused the concern to begin with nor with her current behavior (which was back to normal). I decide that at her age, 7yr old Great Dane, it would be too stressful for her to go through hours of tests and being in a strange place with strange people. Even though I pointed out this concern and reminded them of her age, they showed no concern for it. Anyone with common sense would know the issues undue stress would cause an old dog with "heart failure".

I go in a couple weeks later for a follow up and of course there is yet another vet that doesn't seem to know anything about the assumed heart failure, "Her heart sounds great." Now it’s been reduced to anaphylactic shock! Really? 2 weeks ago, 1700$ in tests was the only answer? We have to go back a week or so later for her annual shots now that she is fine. Oh now it looks like when her blood work was done on the original visit, her liver levels were down so she wanted me to buy pills well over $100. I gave my standard answer I'll research it and decide. Milk Thistle can be bought OTC for very cheap is what I found.

The very last time I will ever step foot there was when my dog threw up hair (her own), not common for dogs like cats and I have free office visits so let’s go check this out right. Again, they aren't sure what is wrong with her but we should run $1200 in tests to find out (at least I'm saving $500 this time!). That’s $1200 on top of their fanciest plan for a dog that threw up hair one time, has normal behavior, eating normal and drinking water. Absolutely not! So I should at least take home the $70 pills to make her feel better, to this I had to ask, “You don't even know what is wrong with her, how do you know if you should put this in her body or not and if it will make her feel better? What are you treating if we still need $1200 in tests?”

I have no faith in this place at all. I'm not sure if the "vets" are told to play stupid or if they really are and just use webmd/pets to diagnose. 0 times I was given a solution or even an acceptable option. I understand that sometimes it can be difficult to find the issue with an animal but any other vet will apply some common sense and experience, narrow it down and get a plan which is generally pretty solid. I have had vets tell me that this could cost upwards of x amount of dollars, or that we would start here and then go there, but I was given the facts, the options and felt like those vets were there to help me make a sound decision that was best for the pet. I have put some serious money into pets over the years and would again but not to pad someone’s pockets which is the only thing this place is doing. Preying someone’s love of their pet is pretty low. I am still stuck with this monthly payment but I'm just letting that money go. As recently as today, I paid another vet to see my dog, no unnecessary tests, no scare tactics, a solid diagnosis and fair bill that I paid on my way out, not for the next year.

Aside from finding them completely incapable, you cannot visit my local office in less than 3 hours even if you don't agree to have any of the tests run and are the only patient there. You check in quickly and then straight into the room you go, yes! We are looking good. After a dreadfully long wait, a tech comes in, just to turn on a video for you though (to sell you on something else). After even more time the tech returns. You have explain the reason for being there, they look over the dog, listen, take temp, etc. Then disappear with promises of the Vet being right in. At about the point when you are ready to lay down in the floor with the dogs, the vet comes in. You have to explain again, they type things into the computer and advise the tech will be back with the "plan" which appears to be a list of every test they offer.

Now you wait again. If you don’t agree with the plan, then the tech has to go back to the vet, which is not a quick process. It's very similar to mediation. Eventually, the plan is finalized and you get to wait even longer if you opted for anything or go check out and pay for all of the things that your dog must have that aren't covered by the plan that was definitely the best plan for pet. Also, aside from the receptionist, you never see the same face. I will not use or recommend this chain to anyone. A healthy pet only needs to see a vet once maybe twice a year, why pay every single month? Based on what I've spent this year vs what I would have spent had I taken her to a different vet originally, it was not the cost effective choice. For a puppy or an elderly pet, it’s an excellent idea but poorly executed; no benefit to the consumer or pet, only the company.

I was told they were going to take me to collections. I called the very next morning to their corporate office and explained I would pay as soon as I got the new debit card and was told the account would be held till the 27th. This did not happen. It was reported to collections. They lied, treated me callously and was shocked by their actions. Have always liked my hospital till now. The bill is paid as promised but my statement reads collections. This sickens me how callous and cruel they are. I like my vets but don't feel I can do business with a company that would lie. It was their fault their machine wouldn't accept my card.

I am disabled, have a hard time enough getting financed for credit with my very low income and for them to further try and ruin me, it’s just too much for me to bear. I've been through hell. I am wearing both a neck brace and a sling on my arm making it hard for me to drive. I got the money to them as fast as I could. I am alone and a disabled senior citizen. I also was told by them if I felt they were so bad then I could leave. Not before they cancel my three plans with them. I won’t let them get away with ruining my good name. I'm shocked and ashamed now my statement reads collections. Refused to remove it even after it was paid as promised and after was told it would not even go into collections in the first place. Liars. I would never again recommend this hospital again to anyone. Never ever.

Two weeks ago, SHE started peeing out of her box, which SHE NEVER does, and we researched reasons why FEMALE cats do this and we learned that UTI's are common and treatable at home. So we started treating HER for a UTI. After a few days, SHE seemed fine. Then a week later, it seemed as if SHE had a bowel obstruction so we took HER to Banfield. It wasn't until they did an x-ray to see the obstruction that they discovered that our GIRL was a NEUTERED MALE and had no bowel obstruction but was suffering from Feline Lower Urinary Tract Disease (FLUTD), a very serious condition! Had we known our cat was a MALE, we would have researched why MALE cats pee outside of their box, and known the severity and danger of this condition, and taken HIM to the vet immediately!

After 3 days of suffering, intense treatments and over $900 later, we had to euthanize a wonderful, loving, member of our family. The vet and staff seemed genuinely sympathetic, kind and considerate for our loss, but unapologetic for the mistake of an INCOMPLETE INITIAL EXAMINATION and IMPROPER GENDER IDENTIFICATION which led to our cat’s untimely death. How did this happen? If they can't tell if it's a male or female, how do we know if all these charges on our bills are valid? How can we trust Banfield again when their staff can't get something as basic as a cat's GENDER correct? Needless to say, we will no longer be taking our pets there.

A follow up call from someone in that office did not express any sympathy or concerns about our experience. We indicated we wanted to cancel our plan and find a Vet who could attend to our dog's need in a more professional and personal level. Never tried to convince us to stay. Was given the corporate number to call. Person at the corporate office apologize for our experience and once I told her we were canceling the plan, she told us that since our plan was just renewed the services that were provided on that visit were not covered and we had to pay full price and if we didn't they couldn't cancel our automatic monthly charge.

They are heartless and are only concern in making money. No sympathy, no what can we do to keep you as a customer. So do yourself a favor and don't buy into that wellness plan cause you truly are not saving any money. We paid $25.00 a month for eight years and perhaps took our dog every other year so If I had had no plan and paid for services rendered whenever I took her, I would have saved a lot of money paying for services. Banfield is too big to care.

Without examination and zero tests done, all this kitten needed according to him would be an antibiotic ointment put in his eyes twice daily. I was shocked. I questioned myself thinking good lord I'm over here talking about euthanasia and here all this guy needs is some ointment and TLC. My gut instinct was right however. Almost immediately after my visit I knew Dr. ** was full of it. I took the kitten to a second Vet who was immediately taken back by the obvious severe condition this cat was in. She explained to me that the eyes were the least of our concern and that the ointment was seemingly a waste of time and $100, just for the ointment. She was a caring doctor and tried to remain hopeful seeing that I was willing to do whatever necessary. She leveled with me and told me she couldn't understand Dr. ** point of view, and braced me for the reality that this cat had little chance of making it.

After actually conducting an exam and tests she set me up with everything I would need, stating that if I was willing to give it my all they were too. They only charged me for the cost of the exam. Two days later after only getting worse and most likely suffering more each day, Wolverine died. He actually took his last breath in my hands while I was cleaning him. I didn't think I could cry so hard in that situation. He didn't deserve to have his agony drawn out so that Banfield could prescribe overpriced medicine and examination fee's. Over $200 just to Banfield.

A few days after he died Banfield called me to inform me I needed to have a check up with Wolverine. I informed the receptionist of his death and she just said, "Oh, ok then" sounding displeased towards me just before hanging up. I am now dealing with a puppy I rescued from the petsmart adoption center. After seeing Dr. ** the pet whisperer, was diagnosed with a "Cough" not even Kennel Cough. Dr. ** did not remember me as he proceeded to neglect the exam I was there for, and inform me of HIS recent bout with vertigo. Oh and a herniated disc. Also that he was cheap himself and the price of the two antibiotics ($110) HE was prescribing me was steep even to him and that he would have a tough time ponying it up. He did not run any tests to see if something more severe may be happening even though I expressed my concern of parvo. I regretted even wasting my time and decided I would rather spend another sum of money with a vet I trusted than to go with his observations. $300 later I have a confirmed case of parvo. I just hope wasting more time at Banfield will not cost the life of my newest family addition. As many before me have said, if you love your pets please see a more reputable pet hospital.

All of the girls that work there and the vets have ALWAYS been wonderful to us and our dogs and have always known what they were doing and knowledgeable about what has been wrong with them. And when we had to have our baby girl Tasha put to sleep at a specialist and we had to tell them at Banfield, they sent us a "We are sorry for your loss" card with all the people that worked there's signatures including the vets. WE LOVE THEM!!!!

First, the free coupon is false advertising, and is useless, because they won't even check your pet unless you provide written proof of his rabies vaccines, which I didn't have available (And it doesn't say that anywhere on the coupon). They insisted he needed a rabies shot before they'd even check him, which I would've agreed to pay for, except that my cat was ill, and not in shape to get a vaccine at that moment. The receptionist said to ask the vet.

The vet comes in and refuses to examine my cat, unless I agree to "sedate" him. I've had pets all my life and have never had to have one sedated just to be examined. Marbles is 11 years old and has never been sedated for an exam. I asked how much it would cost and she had to step out to get an estimate. That's another thing. The vet and the tech kept stepping out and leaving me there for ten minutes at a time. They finally came in at one point with an invoice. When they realized I had no money for them to get, the doctor, without even examining Marbles, said the only thing she could do is possibly start him on "clinical trials of Clindamycin." I did agree to try this antibiotic therapy with Marbles, since he's tolerated it before.

Instinctively I knew not to put Marbles under general anesthesia, which is what the invoiced drugs were for. I've since researched them online and have found that what Banfield tried to sell me was actually life-threatening for my cat! Animal should have been fasting for 12 hours prior. Marbles had not, and they didn't even ask if he had. The food inside could have caused him to aspirate on his own vomit and die. One of the drugs is contraindicated for cats with hypotension. They did not even check his blood pressure before recommending I allow them to administer this to my cat. One of the drugs is listed on a Vethealth website as only to be used for dogs.

They even refused my request for them to take my cat's temperature. What kind of an "exam" is this? After several "stepping outs" they asked if I could remove the cat from his holder, which I did. As I held Marbles, the vet briefly checked his mouth. She said this exam was inconclusive and he needs to undergo "sedation" to be examined further.

When I got home I researched the drugs, and the combination Banfield had suggested was not for sedation, it was for general anesthesia. For a declawed cat (he's an indoor rescue cat). For an initial exam. Aren't vets trained to examine animals? This "doctor" acted like Marbles was a steaming biohazard. She acted like I was an ATM machine. I can understand her statement that she didn't want to get bit by a rabid cat, but (a) he's not rabid, and (b) every other vet I've ever taken any of my pets to, managed to examine them without sedating them, much less putting them under general anesthesia. And if they didn't have the vaccine info, we'd simply make an appointment to get them the next week when the pet was feeling better.

These are the drugs she ordered: Antisedan 5 mg/ml injectable, Dexdomitor0.5 mg/ml/ Ketamine100mg/ml/ Torbutrol 10mg/ml. So, this Banfield hospital is a consumer threat on two levels: Free coupon or not, you don't get a free exam, they refuse to examine the animal unless you pay for other services in order to do it, even if you tell them the animal is suffering; you have to negotiate with them even as the cat is on the exam table, as they try to sell you expensive "services," and worse: they recommend potentially life-threatening procedures for pets. It's bad enough they do this at all; that they do it for money is even worse.

As it stands, they still recommend that I come in, subject my cat to these procedures, and pay $150, for the (anesthetized) examination alone. That's not even including whatever treatment they may find to be "necessary," which I wouldn't be able to trust anyway, given their unsatisfactory initial handling of my cat. So now I still need to take him to a reputable vet, to get an actual exam, and treatment he needs for his health, which is really what the veterinarian is there for, not to be a sales associate. In my personal opinion, keep your animal safe and keep him or her away from Banfield Hospital!

Now mind you my puppy was only 12 weeks when they told me this and cancer that severe in a puppy so young seemed nearly impossible. I decided to take him to another vet (not Banfield) for a second opinion. Of course the vet told me that it was most likely nothing and not to even worry about it due to the fact that he's so young and showed ZERO signs of having cancer. He then told me that if I wanted it removed that he could do it for no more than $350. I decided to change to a different Banfield location and they tested him (and charged me again) for mange which was one of the tests the first Banfield location tested for and he tested positive! He is on medicine for it now.

Be careful. They charge you for EVERYTHING and I mean EVERYTHING. I have spent over $1,000 for my puppy who just turned 4 months and acts perfectly normal despite the demodectic mange. If I could turn back time, I would have never stepped foot into this place. Unfortunately I am bound by contract with Banfield right now, but I would never recommend this place to anyone.

As I was on my way to pick him up to transport him to the 24 hour hospital, I got a call that he was crashing & asked what I wanted to do. I told them to just save my dog. By the time I got there, the receptionist said they were working on him & as she said that the Vet walked out taking off her gloves & said "he's dead". I was at the vet for an additional hour & not once seen that doctor again or got an explanation. When I finally made myself go back to see him to say goodbye, the nurse showed me a 5 inch object that looked like a sock that he defecated. I asked if that was the reason he died & they told me they had "no way to know".

I signed consent for him to be cremated & ashes returned to me. My husband called them the next day to see the reason for his death & they said they did not run an autopsy so they do not know. He asked them if they asked me if I wanted one when I was there & the receptionist told him "no". He then told them he would like one & they told him it is too late now. I was not aware that they could autopsy him as they never mentioned a thing to me when I asked how we can determine if the object was the reason for his death. It was extremely obvious that the blockage was the reason for his death & they were trying to not let me know that because I asked for an x-ray & they did not do one. They also seemed as though they didn't want to help him because they were worried they weren't going to get their money. The two vet doctors that were there were very insensitive.

Pooch and I sat and waited. I didn't have my phone or a watch to keep time. I saw the time when we were taken back. We watched all the regular customers get greeted with excitement and a smile. We never got that. He was taken back into a room. We should be seen soon, right? No. Waited some more. Finally all said and done, the 'vet' could not get his knee back into joint. We went home with pain meds, anti-inflammatories, some skin treatment because he had licked his bad foot raw on two of his toes. She said to come back in a week and if his knee was still out of joint we should consider surgery.

I read over his paperwork after we got settled that evening. Their comments included overweight, bad teeth, bad skin. He is supposed to be seen in 7 days. We will definitely be going to our regular vet. Their only goal in this 'hospital' is to make money, not heal. IF YOU HAVE ANY LOVE FOR YOUR PET PLEASE GO SOMEWHERE ELSE......

There were not any Bank of America Branches here at Fort Carson so we were forced to change our Financial Institution. We would have gladly continued to pay if not for TWO HUGE reasons and both fall on the part of Banfield. The first is the fact that I called and gave my banking information to a young lady and she failed to do what was required to comply with Banfield regulations. The second and most devastating was the employee at the Banfield location at PetSmart located on Academy Boulevard here in Colorado Springs, and her words and attitude to us about my father.

When I contacted Banfield to notify that location that I would not be available for Padre's booster shot, I was NEVER told that if I missed that appointment I would have to PAY to start over on that vaccination. Why would I when I am in their Wellness Plan and pay EVERY month? When I returned and attempted to receive his second shot the young lady (and I am being polite calling her a lady) told me in this exact quote: "We do not care if your father was in ICU and almost died, that is not our problem! You HAVE to pay for the entire shot process over again because YOU failed to comply with our Optimum plan." I was stunned and told her that I would not pay again as I have been nothing but a loyal and respectful customer and then I said this: "If you ever say anything so stupid to me or another client again, not only will I attempt to have you removed from your job but I will go on the news and tell them how Banfield treats their Military families" End quote!

I have since attempted to contact the Veterinarian(s) at this location. I have been told that there are two part time Vets who are on "loan" from another Animal Hospital and only one Vet who actually works for Banfield. I have left seventeen messages to have her call me and she has not returned ONE call. I have been to the location on six occasions as I have Padre groomed at that Pet Smart location and the Grooming department can tell you that I love my Padre and I tip very well for their service. This is NOT about their $34.00 a month fee, this is not about their Optimum Plan, it is about that location not following their own rules! This is about INTEGRITY.

My husband is now deployed on his NINTH combat tour and I have just had a Bilateral Mastectomy for LDIC Breast Cancer. I am currently not working as I am recuperating here without any family other than my Padre. I am sure that if I take this situation to the local news, someone else will pay this "debt" for my husband. Who let me mention has earned FIVE Bronze Stars for Valor in his NINE Combat Tours defending ALL Countries both Foreign and Domestic!! I believe that we have paid for the services that Padre received. We paid over three hundred dollars and he did not receive that amount of care. I have asked kindly that they remove us from their system and that the "debt" be zeroed out. If they feel that is not the appropriate avenue, then I will have no choice but to contact the local newspaper and local news stations. I KNOW one of them will carry this story and I also know that it will hurt their business way more than it will hurt our reputation.

I am sending a copy of this letter to Banfield here in Colorado Springs where all of this horrible issue started. I am also sending a copy to our local JAG (Judge Advocate General) for The United States Army, and I am sending it to the Veterans Administration because this falls under the Soldiers and Sailors Act of 1978 where you cannot pursue a "debt" while the service member is deployed during wartime. Please reply how you would like to handle this situation.

In Sept. 2013 I took her into Banfield about a week before the scheduled cleaning just to make sure she was in good enough shape for the procedure and because she was not eating her normal amount of food. The lady vet at the Dublin, CA Banfield said it looked like she had an ulceration under her tongue and put her on antibiotics. I then took her back two days before the scheduled teeth cleaning and another vet told me it looked like a severed frenulum under her tongue and he would do the teeth cleaning and take a biopsy of the mouth wound that day.

I came back to get her and was told both procedures were done and I could take her home. By this time the vet doctor who did the procedure had left for the day, I was told my cat had a suture in her mouth but she didn't need any pain meds. I was not happy about this and asked the new girl at the desk to please ask the other vet who was in the back if he would please give me pain meds for my girl. His reply was "I wasn't involved in the case so I can't authorize any pain meds".

Apparently when the changing of the "guards" shift changes, the vets don't collaborate! The next day the vet who did the surgery called me only because I was not happy when I left there. He apologized for sending my cat home with no pain meds and I had to go back there to get some. The biopsy came back as a stomatitis or traumatic injury. I took my girl back a few days later because she wasn't eating and the vet gave her a steroid shot, antibiotics and more pain meds.

Another few days went by and I took her back because her mouth was not healing, she was not eating well, she was drooling constantly and just a mess. The vet then told me he wanted me to take her to a specialist because he couldn't help my cat any more. I decided to get a second opinion from a local veterinarian.

The new vet checked her out and said by the feel of her jaw and because she had not improved even with all the medications, she thinks a needle biopsy will come back with a cancer. Because of the wellness plan I had I took her back to Banfield. He said he was disappointed I didn't take her to the specialist he recommended! I told him what the other vet said and he didn't want to do only the needle biopsy but also wanted to take a bigger section of the wound.

Now I was putting my sweet girl under yet another anesthesia and she was already in bad shape. This was already three weeks after the first biopsy and on so many medications with no improvement at all! The second biopsy came back as squamous cell cancer of the mouth. The doctor vet at Banfield said he was sorry but he should have taken that deeper biopsy the first time!

I had to put my beautiful persian to sleep on October 11, 2013. REALLY, my precious cat had to suffer for three weeks! The front desk people should not be working there with the exception of Cynthia. All the people working the desk seem to be so cold indifferent, and just plain bothered by customers. To make matters worse I called Banfield Wellness to cancel my pet insurance.. They sent me an email saying the policy can't be cancelled unless I want to pay for the whole year.. And by the way, they would give me a 50% reduction of the cost but I still need to pay the balance!

For heaven's sake, my precious cat is dead! What is the matter with Banfield.. Other than I have now realized they are not a full service vet office and the money is far more important. I want everyone reading these complaints to reconsider before taking your beloved pet to Banfield. That woman vet at the Dublin CA Petsmart should not be working there.

I gave her the Clavamox as required every 12 hours. Doing some research, I felt as though that was not the correct antibiotic she should be on since Dr. ** believed it to be an abscess or even tumor. I called back to make an appointment because she wasn't getting better and asked to see a different vet for a 2nd opinion. Dr. ** looked at her and put her on Clindamyicin which I was glad to see since she was suffering from periodontal disease. He also gave her malvonix for the inflammation and the pain. This abscess/growth was growing rapidly and he told us that we should bring her in within 2 weeks for surgery of the abscess. I asked him what grade her heart murmur was since Dr. ** didn't think it was a good idea to perform a procedure. He told me it was moderate but there could always be complications with surgery. I told him I wanted him to do the procedure because I felt more comfortable with him and he seemed much more knowledgeable. At this point I felt that Aurora was getting the proper care and that she would get some relief.

I brought her back Friday, October 11, 2013 at 7:30 a.m. where the receptionist, Lindsey went over costs. I asked Lindsey to explain the procedure. Obviously dollar signs is all this place cares about. I explained that I didn't want any extractions or other procedures without a phone call and that Aurora was going to be treated for what we all thought was going to be an abscess. I received a phone call asking me if they could take a biopsy of the area. I told them that was fine. I was told I could pick her up around 3 p.m. When I picked her up, my boyfriend and I were disappointed to find out that all they did was clean my 15-year-old cat's teeth, creating more pain and take a biopsy which I allowed.

Dr. ** came out to explain to me the procedure and what she found. I asked to speak with Dr. ** and told him I thought that he was going to perform the procedure. He said he looked in but there wasn't anything that he could really do. He told me that it wasn't my fault nor theirs. I understand that he may be leaving the practice but his ethics as a veterinarian are inexcusable along with the rest of the staff. He as well as the rest of the staff are a poor representation of PetSmart and any affiliation that Banfield has with it. Over $800 later of them doing nothing but create more pain for my cat, I sadly had to put her down.

The point is not the money but the inexcusable actions Banfield played. Dr. ** said after the procedure that it wasn't something that they could handle. So why go ahead and put my cat through unnecessary pain? I love my cat and I will make sure that Banfield NEVER touches another animal again unless you have knowledgeable and a well-educated staff. I will be sending my letter to the BBB, Consumeraffairs.com, Pissedconsumer.com and every family and friend I know.

Long story short, we took him in on Thursday and REQUESTED for his blood to be drawn and checked for infections or something because he wasn't right. He was vomiting, diarrhea, lethargic, and his breathe smelled like dead animals. We went back to pick him up and the Dr. told us that he was fine. He ate and he's okay. We asked if any blood was taken and he said no. We questioned this and he responded that he made a medical decision based on our dog’s behavior. Disregarding what we requested.

Jump forward to today, Saturday. The symptoms continued and I know my dog. He was not acting normal AT ALL. I took him this morning and explained everything to the CHILD at reception. They took Bruiser back and the vet came out and proclaimed, "He's healed," as she fed him some food. I just looked at her like she was an idiot. Very calmly I explained to her that the exact same thing happened two days ago and that my dog is very possessive about his food with other dogs. That's why he ate everything in sight. And he's acting "normal" because of his adrenaline.

I refused to take him and insisted on her taking blood. She responded with, "You brought him in because he wouldn't eat and he's eating." I then became upset and made a scene. Asking her if she had been told about drinking 0 fluids in two days, eating yesterday and vomiting it back up and all the other symptoms I explained to the child at reception. She said no, just not eating. So after telling her to either take blood or I would go somewhere else she agreed.

As I was leaving, I explained to the CHILD that his breathe smelled like death and to please inform the Vet about this (FYI, my version of being upset is pretty mild. I'm a laid back guy). The Vet just called me and said, "I overheard the girls talking about the bad breath." I asked, "Did they tell you directly?" She said that no, they didn't. She just overheard them talking about it and that is a bad sign. She ran blood.

My dog’s kidneys have failed. He's in treatment right now and we don't know if he'll make it. He's only 4 years old and a Champion Blood Min Pin. He's not a kennel dog or a rescue. So I know he has good genes. I am positive that if the first Vet, Dr. ** at the Culebra location would have just done as my wife requested. TWICE, our baby boy would have a lot better chance. Now we have a 3 week old baby at home and a sick pup in the hospital.

SHAME ON YOU BANFIELD. I researched and saw the bad reviews but always thought only mad people complain and that's only a small percent. That is 100% true. But pray that you aren't that small percent. I am confident that another Vet that didn't have 50 other dogs would have filled our request. I will be writing to the State Board also to explain the situation. I understand Vets can't prevent everything. But he ignored the request of the owners on two occasions and it's has led to this. We were not requesting blood work to be done free. We were 100% willing to pay for it. He just refused.

I immediately took check in returned envelope to office. I had paid you lots of money and had always paid. You do not care about pets or people only money. They knew my son was critical. I told them the vet talk to my daughter and she told her. I will never walk through the door of a PetSmart store and will tell all my friends. Your actions were uncalled for. I think a new CEO should be considered for you company. I could not believe all the complaints on websites. People reading this, do not use Banfield. They do not care about you or your pet.