Allianz Life Reviews

I've been contacting this company for 5 months now trying to get the situation resolved, the customer service is absolutely useless. My sister and I filled out the paperwork exactly the same way and hers was approved and mine was filed a different way. (The wrong way) I've been trying to get this resolved for the last 3 months and it's not getting anywhere still. I was given a deadline that the paperwork had to be turned in, I had questions with the paperwork because obviously they need me to fill it out differently for some reason and I can't seem to get the lady handling my case to call me back to explain what I need to do. At this point it's looking like I'm not going to get the money like I'm supposed to. What a hassle to deal with, especially after losing my dad.

NEVER use this company if you want your loved ones to ever benefit from your investment. Allianz customer service has been a total NIGHTMARE to deal with for 3 solid MONTHS. We have submitted estate paperwork by mail and electronically multiple times and each time they ask for it again in yet a different way. We've worked with 9 other financial accounts for this estate and all of them easily resolved within a few weeks. This ongoing horror doesn't appear to have an end in sight.

Poor customer service. I submitted a simple address change. It has been over a month and the change has still not been made. I have called three times, spent over an hour on the phone while they "looked into it". I have submitted 2 requests online and have communicated through their chat. My broker called to request action. They still will not make the address change. Each time I call they say "we are in the process of making the change, call us next week." When I call, they simply repeat what they told me in our last conversation.

I would caution you from doing business with Allianz Life Insurance Company. Upon my parent's death, Allianz liquidated an inherited taxable account without my permission. When confronted with their mistake, they refused to return the funds into my account and I was forced to pay a significant tax that I had planned to avoid by taking the inheritance slowly over a period of years. Investors should use caution when moving forward.

I called today and ask to speak to a manager and the representative gave me a hard time. Finally after being on hold for 5 minutes she returned to say a manager would call me in 30 minutes. Needless to say no return call after 60 minutes so I called back. This time spoke to a different rep. and again very difficult to understand and didn't want to get a manager for me unless I told him why. Finally he said he would get me a manager and after waiting on hold only to be told a manager would call me back in one hour. It has been 2 hours since my call and still no return call.

I have a number of accounts with Allianz and have nothing but great servcie from them. I have called them on many occasions and have had not issue. Allianz does ask a great job for me. Also, for the fifth year in a row Interbrand have ranked Allianz as the world's number one insurer in their Best Global Brands Ranking. With a global brand value topping 20.85 billion US dollars for the first time, Allianz has moved up three places to #31– among the fastest growing global brands. They do not have money issue. I have never had issues with them when I wanted to take money out. When they ask for the correct information to send you money they do it to protect you from fraud.

When I was in Long Term Care facility. Allianz said they would STOP charging the annual fee, but they didn't, this unexpected $3k+ withdrawal created several NSF fees at my credit union. The next year, they said they would withdraw the money then return it, but they only withdrew the money - and now the annual fee was over 4k. I contacted my Credit Union to disable the autopay for next year, they provided a few options like sending Allianz a letter, maybe this would have worked because before it was phone conversations, but I decided to close my account to protect my account.

My wife passed away in January 2023. We filed the paperwork and sent the death certificate to this company. Received the check on December 5th of 2023. Bank would not cash due to names not correct on check. Contacted the company on December 19th, they put a stop payment on the check and it was to be reissued with correct name and that would the no more than 15 days. Have given the benefit of doubt to the company and called back on January 16th, was told it is with the claims department and to call back in 2 days. Called back on the 18th. Was told the exact same thing. It's with the claims department. Called again on January 26th. Told the exact same thing. Wait 5 more days. The claims department has had this for over a year and nothing has been done. I depend on that check and the company will not give a straight answer.

When I called to make sure they received my benefit forms was told I was missing forms. They emailed me the missing form which I emailed right back, got an email confirmation, called back, now they are saying more forms missing.

The money invested is tied up for life except for the 10% withdrawal in any year. Very little liquidity. Calculations of the payments are out of your control despite being inaccurate. Promotional materials misleading. Actual interest paid is minuscule. Pay for lifetime income or piv with little to no actual accumulation. Difficult to no customer service. Complex rules governing product. A nightmare for heirs.

I feel this company does not like to pay out to their customers. My mother is 91 and I am trying to assist her and they keep sending more forms to fill out, like we don't complete them to their liking, but they offer no assistance. She has an annuity that should pay the full surrender amount with interest, they sent a check for a minimal amount. I am contacting the Better Business Bureau and a lawyer because they are not forthcoming with paying out the funds. I will continue to post until they pay up!!!

I have had an annuity with them since 2014. Nearly every year I have taken the minimum distribution, they have made errors! This year, I sent the form in 3 weeks early. Called them to insure they received it and they did. However, they said the IRS form they sent me last year was out of date, but that they would handle it there. I not only checked the box for no minimum tax to be withheld, I hand-wrote in a note to that effect. Even though I had a canceled check on file for direct deposit, in past years, they mailed a check, causing a 6-week delay.

Bought this Annuity in 2006. The saleman was very smooth talking, but left out many facts..Never told me you have to be over 60 to begin taking out of an Annuity. Also said how great the returns would be. Did not state how Allianz keeps changing the rules to make it impossible to realize a positive return..In 2006 the capped monthly rate was 3%. In 2023 the monthly cap is now 1.5%.. Even though the markets were up 20% in my 12 month period I did not make a cent last year. This is because the cap can only go up 1.5% but can go down 100%.. I am trying to withdraw money now. I hope things are not as bad as all the reviews show.

DO NOT invest with Allianz. They take your money and provide horrible customer service. When you purchase an annuity they do not explain the limited withdrawal process. If you call their 1800 number you will wait forever until a subcontractor in India picks up the phone. You are then put on hold again (up to 30 minutes) while they verify your account. Then you are told to go to their website to request financial account information. I had two annuities and closed out both. Their penalty charges are insane, but this is what they do to hold your hard-earned money hostage. When you do make a withdrawal there is always a delay or they send your funds to an incorrect bank account. Then you wait weeks for them to straighten out their blunder. This is their game. Do yourself and your money a favor, invest with someone else or bury your money in the backyard, it will be safer.

On January 21st, I scanned a withdrawal. Unfortunately, I put the wrong year. I followed up after 5 days and was told there were no problems. I waited, no check and was advised the year was wrong. Only that page needed to be submitted. To be safe, I resubmitted the entire form with the correct year. I waited again. No check. Called was advised my address had changed. No change. I have a mailing PO Box and a physical home address. Banks list physical addresses on checks. My check had the physical address. The federal form had my mailing address. The funds are being transferred to my bank, not mailed. Allianz stated they were confused. Mind you processing is in business days. I was advised it would take another 3-5 days to process my withdrawal. It’s now February 6th. I have yet to receive a funds transfer. Originally, I was advised that withdrawals are processes within 5 days.

Every negative review on this company is spot on. I inherited an Allianz annuity 7 years ago. At that time it was a nightmare to reach a real person on the phone and messages were never returned. My agent was no help and I learned through documented email conversations that the agent who sold my father the annuity promised benefits that did not exist. I finally had to hire an attorney to deal with Allianz out if sheer frustration. After months the attorney was able to get answers and payments were initiated. We also pursued a grievance against the agent and Allianz in both two states, to no avail.

My financial Adviser sold me this product more than 20 years ago. It was fine when I didn't have to do anything except paying them a service fee annually, until I had to start dealing with them, like taking an annual RMD. I faxed them a request 5 years ago and I never got a response from them. So after two days, I called them and after 30 min. wait, was told they never got it. So I faxed another one. Before I knew it, I received all two of them doubling the amount I needed. When I called them, and talked to at least 4 people, and they told me they would put this back into my account only for this time, like it was my fault. I ended up paying more on my taxes that year because the correction was not made until 3 years later. Each time I called, I would stayed on the phone for at least 1 hour and talked to 4-5 people and would be given only empty promises.

Financial advisor sold me on an Allianz annuity as part of investment portfolio. $220,000 Annuity purchased. Paid commissions to advisor. Now after 8 years I want to cash out (no penalty now). But Allianz has just stalled and dodged and has not liquidated my annuity nor sent the proceeds. Nearly 90 days since distribution requested. Nothing but stalling. They are crooks in cahoots with the financial planning industry. Avoid!!! Allianz Life Insurance Company of North America.

Evidently their business model is to collect life insurance premiums and make the claims process nearly impossible. I've been a practicing attorney for 20 years and I struggled with it. Had my 78 year old mother had to handle this herself, Allianz would most likely have won the battle and kept the 50 years worth of premiums my father invested to ensure her security. Collecting on one of his policies with another company involved one pleasant 10 minute phone call. It doesn't have to be this way. Allianz makes it this way.

Horrible, manipulative, deceptive, crooked, company. Do not work with them. Very bad experience after 12 years. They take your money, Use it, they don't give you much back and when you want it, it takes 10 years to get it back, with penalties, etc.

Opened an annuity in 2001. Trying to make a partial withdrawal in 2022 and twice denied. First denial because signature did not match; second denial for no reason. AVOID!! This company has cash problems.

My husband and I purchased a Whole life policy in 1988. Although we divorced in 1998 we agreed to continue paying on this policy naming myself as beneficiary and our children #2 in the event of my death. It's clear, it's documented and has been from the moment we purchased the policy. John passed almost 5 months ago and my adult children and myself have yet to receive anything but more requests for bogus paper work. It's awful. I lost my parents 2 years ago and State Farm paid within 5 days. RUN.

My mom passed away August 18 2021. 2 months later we are still trying to get the insurance she paid for. There are 3 sisters..Mutual of Omaha had a check within 3 days (they rock) I have been trying for 6 weeks. They sent me a 35 page "packet." Mutual of Omaha looked up the obituaries and sent a check within 3 days. This company is stalling. We don't have a million dollar policy..they act like we do. This company will make it EXTREMELY hard on you when you are at your lowest. 35 pages??!! Ridiculous. Go elsewhere!!

There should be an option for 0 stars on this review. I cannot express how much Allianz has been the absolute WORST company to deal with. My aunt passed away last year - one of her investments was an Allianz annuity and I was among 4 beneficiaries. After having been issued a claim check that was over $30k less that my initial paperwork stated - over a year later, multiple follow-ups on my part, multiple changing stories from Allianz, they now say that the initial paperwork was incorrect. One lie after another! Do yourself a favor and avoid all products from Allianz. Your beneficiaries will thank you.

My advisor recommended buying their life insurance as an investment. After 5 years, it is worth less than what I paid. Stay far away! I am sorry I bought this, and sorry that I trusted my advisor. It's a scam!

There is little to say. I bought this policy many years ago. It is an involved policy set up by my CFA. It involved premium paying, and loans of some type to keep the premium down. Today it is worth a lot of money, should I decide to cash it in.

In December 2006 I was looking to roll over a 401(k) into an IRA. A friend recommended Allianz which offered a new product called an indexed annuity. The rep praised this product as it had no downside risk. If the market went up, the account values went up. In the event that the market went down in a given year, the investment would not ever go below the 2% mark. He however failed to mention that this complex contract had a NEVERENDING SURRENDER CHARGE. The only way to access the money in the future would be to take a monthly income. The initial investment was $51,000. After 14 years of a great stock market run, my account had only $89,517 in it. That alone is really poor performance in my opinion.

My financial advisor sent in the request for RMD with my signature in February of 2019 to start distribution in Nov 2019. I followed up with Allianz to see where we were on RMD. They claimed they have no record for the RMD paperwork in January of 2020. I contacted my financial advisor of no allianz record and he contacted allianz. We filled out another request with my signature and for the two accounts. I checked my accounts to see if the my accounts were set up.

My wife and I have Allianz 222 annuities. They have performed as promised. We've been able a access our money as needed without a hitch. We feel the problem is not with the company but the people that sell them. Allianz is a good company that pays as outlined.

When I first moved some of my money from my 401K to Allianz, the broker didn't even submit my correct Social Security number that identifies my account and then tried to blame it on me and said I wasn't doing something right when I was trying to set my account up online with my contract number. After making several more phone calls and then finally talking to the broker's daughter that was decent enough to listen to me instead of turning it around on me and saw that they submitted my Social Security number wrong so they had to send me a form to fill it out to get my SSN right. That was the first issue. After the first year I got my statement I was shocked that I had only received a 1.45% interest rate and then I found out the broker wasn't even a fiduciary but yet my coworker said they received a 6% interest rate that year but they did invest more money than I did.

I have taken out 3 policies and had to claim twice. Both times I was denied. The first was because they considered my 86 year old mother's Alzheimer's as a mental illness and wouldn't cover it and the second was because when my 1st cousin died they don't consider him family. I am done with them and will recommend anyone else to avoid them. It is not worth the cost and the frustration to be denied in this manner. You can get decent insurance through your credit card or just take the risk.

Allianz has been good to me for more than 5 years. My money is safe from market losses and I really like the growth, bonuses and income benefits. I've never paid a fee or had an issue with access to my money or information. I highly recommend to anyone looking into annuities!

My experience with Allianz has been fantastic. After losing a lot of my of my retirement account, this past December in my Fidelity, I starting looking for a place to put some that was better than just parking in my Money Market Account. I found that the Allianz 222 did some great things that I needed. I can't lose money in this account! I am going to do better that 1% on average and because I got a nice bonus it helped make up some of the losses. My plan is to use this in retirement so this account is perfect! I love the online access and I also call the often with questions and they are always too quick to get me an answer. These accounts are simple but very unique, it really helped to have it explained to me upfront how everything worked. I am continuing to transfer more of my money to this company as I move from risk to safety!

I couldn't be happier with my experience with Allianz. Their customer service has been above average, the interest paid has been very generous and the guarantees are unmatched by any other insurance company. One of the smartest decisions I've made!

My name is Lori. Allianz is the second worst company I ever dealt with. The first is Fidelity Investments. I asked Allianz for a withdrawal as I am unemployed. My pension company - Fidelity - is trying to steal my benefits. I thought I would take a withdrawal from Allianz to hold me over. I accidentally filled out the wrong form. Instead of calling me, they sent me the right form and it took 2 weeks to get to me. Then, I filled out the correct form, but asked for taxes to be withdrawn. There was not enough money in the account to do that. Rather than call me, they sent another letter saying they couldn't pay what I asked for. That also took 2 weeks to get to me. I then called them and raised hell and got them to fix it, but it didn't get to me on time to attend my brother's funeral in Ohio. WHAT AN ABSOLUTE DISGRACE AND POOR EXCUSES FOR HUMAN BEINGS!!!!

We spent months trying to get answers about performance and costs to evaluate whether we wanted to continue with this investment. We never got full satisfaction and decided to cut ties with them. Just got our checks from them with no accounting, no information, and no return of overcharged premiums. I am sure we are going to spend more months trying to get them to return the money they charged us for years.

My mother was the beneficiary of my father's IRA... My father had moved part of his IRA funds that were invested in a reputable company and invested it with Allianz through recommendations of a financial agent named Steve **. Beware!!! This is a horrible scam and definitely no investment. My father's hard earned income that was invested with this company lost value instead of gaining value and then when my father passed away my mother who was the beneficiary only received about 1/2 of what the balance was on their last statement. The only person who actually benefits from these annuity scams is Allianz and the agent.

DO NOT BUY AN ANNUITY FROM THIS COMPANY! Our annuity salesman was not very clear even though we trusted him. Our returns were less than what you can get for a CD today. We sent in the termination form on 6/21 knowing that we would receive $20,000 less than our total amount. On 6/21 they sent us a letter telling us to call them?? I called and said we sent you the termination forms...we want our money. On 6/25 we received another letter stating that we would receive $20,000 less and they wanted to make sure we still want to terminate the annuity. I called them on 7/1 and said to send us our money.

I invested two years ago in an Allianz Life Insurance Company Annuity through Jeff Sachs Financial. I am only getting 1% return. They are capping the stocks. In other words they are stealing my returns. How does a 7.5% in index funds only make 1% return? I want my money back!

I have been trying for 6 months to get a cash surrender on my father’s IRA. HE IS 84 years old and in a nursing home. Every time I submit a “required” form to them, they wait a day or two and email me saying something was filled out wrong or we need to submit something else! I spoke to a representative today and really lost my cool! My father had two other investment companies that I had to do the same for - money was surrender and automatically deposited into his account in three days! I have to pay a $20 fee for a wire transfer! How this company stays in business is beyond me. Would love to see them investigated and shut down for fraud???

For three years I have filled out forms, talked to customer service and done everything I need to get Allianz to take Federal taxes out of my required minimum distributions. They have not done it causing me to have excess taxes at the end of the last three years. I never get any useful information on the phone, they don’t seem to be able to tell me what taxes if any were taken out of this year‘s 2019 March distributions. I am going to look into getting out of all Allianz products and I sure wish I had seen this information before I ever invested in them. It has not been a good experience!

This company is scam. They got me run around and when they get no answer they just hung up the phone! They did scammed me twice!! First time, they refused to refund me account because I cancelled my trip within 3 days. Second time, I said I will try them again but I NEVER LEARN!!! Stay away from this company!!

I requested a full surrender on my life insurance policy. Was told it would take 5-10 business days. I also requested that they terminate the automated premium withdrawals from my checking account. I made the deadline so they said no problem. I never got my check and they continued to withdraw from my checking account. I called and was told nothing was done to process my request (this is two weeks after I made my request). I was told that I would receive a refund on my premium same day and that everything was marked urgent since I had already waited so long and that they screwed up by withdrawing another premium.

The way that this company ticket insurance product is should clearly state that it is not actually for any reason at time of sale. This company makes money off of people not understanding what they purchased. More specifically the company doesn't just takes people's money and doesn't provide a service. Nor do they refund the money for people who did not understand what they purchased because they don't clearly explain it in the sales portal for Live Nation. They don't actually fully insure your tickets. They just insure them grade school style and don't have a comprehensive set of "acceptable" terms to not attend. After your purchase you will be interrogated on the phone by offshore customer service that is completely non-sympathetic to how you might feel. While on the phone you will be pushed to file a ticket online rather than having the representative do any sort of work.

Death and the loss of a family member this difficult enough, then comes Allianz. They are not a real Life company and their products sketchy at best. Poor correspondence or complete lack of. The short of the story is: it took them 3 weeks and calls and emails to get the correct department/person to tell me the policy was closed on 1-28-2010 and could offer no proof and refused to do so in writing. I can only hope that you never have the need to file a claim. I guess that is why their CEO is in the top 100 highest paid in the US and has homes all over the world. Other insurance companies we have filed on were great. This is just an investment company with poor customer service.

Wow. This company could be the worst financial/insurance company I have ever dealt with. After my father passed away unexpectedly in July and my mother is trying to recover from a major stroke she had in 2016 this company will not pay out proceeds of a husband's retirement account to a grieving widow. Why you say because according to this company's records they did not have an updated beneficiary on file (but original beneficiary signed and completed naming spouse). This company refuses to pay out the hard-earned retirement benefits to his wife of 61 years, even though they lived in the community property state of CA where by law there must be spousal consent for anyone other than the spouse to be named as a beneficiary on a retirement account. They do not and WILL NOT work with you to find solutions.

My Allianz advisor explained everything very well and continues to as the years progress. I have several annuities: IRA, Roth and regular. The reason I decided on annuities was because I was tired of losing value on my investments especially after black Monday and other significant downturns in the market. The fact that I never lose what the annual value is after my interest is added (which has varied from a fixed rate to over 14%). Now that I have to take out my RMD on my IRA, Allianz processes the RMD after I let them know how much I want taken out for Federal and State taxes. Very pleased.

I met with an Allianz Life representative at my workplace in 2005. When I retired in 2007 I turned my pension and 401(k) over to him. My wife and I were told that the product our money was going into would only grow, and that we wouldn't lose any money - that we would only be drawing on the interest our investment drew. We were told that any interest earned over what we withdrew each month would be added to the capital. My wife even asked how this was possible; how could Allianz have any income when all our interest was coming to us. We were told that the company had so many money-making investments around the world that they could guarantee our growth.

I consider myself a smart person, but I had never had a lot of luck in the stock market. Frustrated by fees, and my broker being the only one to ever make any money it seemed. I was introduced to Allianz, and the 222 by a financial professional. I am very happy with the customer service, and the fact that I am not paying any fees. I want safe consistent investments, and this fits the bill! Thanks Allianz. Great product.

In 2008 an agent for this company convinced me and my wife to transfer money from an IRA into a variable retirement annuity. My investments at that time was more in more riskier funds. One month I would make a few hundred dollars and the next month I would lose a couple of hundred dollars. I told the agent I was wanting a more stable return. He then told us about another fund where our money would double in ten years. When I received statements it always showed that my 17000 would be 34000 and was available to me in 2018. I never had a reason to call the agent because he told me and my wife our money would double.

I have experienced many delays in requesting a simple penalty-free surrender of an Allianz Fixed Rate Annuity purchased in Dec. '07. After the correct forms were submitted there was delay after delay. Both my broker and I talked to Allianz Reps repeatedly and we're given conflicting directions. We were told the money had been sent and it did not come. We were told it could not be made out to me, the owner, we were told it was sent by regular mail, overnighted, etc. none of which actually occurred. It took 3 months to finally receive the check! I have filed a formal complaint with Allianz but in reality I don't expect any response. I am also filing a complaint with the National Insurance Commission and the Better Business Bureau. I would highly discourage anyone from investing in this Annuity Co.

I too am experiencing the same situation as the person's review from Feb 2018. I cashed in my Allianz Universal Annuity due to poor performance. I did this 1/23/18 and I am still waiting for this check. Have been given the same runaround. Told several times check has been issued must be in the post office's dead file. Although all other communication from Allianz has reached me in 2-3 days standard mail. I have now talked to 4 different people and still not received check. Supposedly mailed 3/6/18 -- but I do not trust them. Concerned if the check will even clear if I do eventually receive. I would never recommend this company. They play games and are not truthful. Bought this policy in good faith, but apparently Allianz does not practice in good faith. I have lodged a complaint with the Insurance National Commissioner outlining Allianz's bad business dealings.

Bad experience. The past several years we were always able to get our money within several days. Right now we are having difficulties, since January 29 we have been given the run-around. We should have gotten the check by February 6 at the latest, based on past history. It did not come. We phoned, told will be in in 3 days. 4th day, phoned, not in, told would be 3 days. 4th day, phoned, told would be 3 days. 4th day phoned, told would be 3 days. Never got the same person on the phone, always told there is a glitch, they don't know why. There is something bad wrong at this point with this outfit. We would urge caution in dealing with their annuities division. We followed everything we always did to get our money, this time we are getting stalled out. We filled out their form, gave them a voided check, marked any boxes appropriate.

I am POA for an elderly man who has had several annuities with Allianz. My negative experience began when I noticed that there was an error on his beneficiaries on his online account. A large percentage of the annuity was to go to a church and they had typed in a church that we had never even heard of. When I called them to correct the error I waited on hold for somewhere between 20 and 30 mins. I asked them to take my number in case I was cut off so they would be able to call me back so I would not have to wait on hold again.

Rate less than zero if possible. My brother passed days before a concert we had planned to attend. I called to file a claim and was told I had to supply proof of death. UNEXPECTABLE. This is a very hard time for me and my family. We are talking about a little over 100.00 dollars. Perhaps they would like some dust from his cremation!

I have had annuities for 3 plus years, was promised a 10% bonus after 10 years. The profits don't seems to be there each anniversary and there is no way of tracking performance or fees. I can't seem to get through on the phone and my rep tells me he can track my funds but not me? Looking for a change soon even if I forfeit the bonus.

Product locks you in for 10 to 20 years with promise of great returns and no losses. However, Allianz reduces the limits on returns each year so that the earning potential of policy is reduced considerably, much worse than if just left $ in market. Agents make huge commissions on the policy, and they do not care about whether product is a good investment. Allianz customer service will not answer any policy questions, only administrative questions. This is a total rip off.

I have been paying on a life insurance policy for years. I paid my normal payment in June... In July I got a random credit for this amount back on my checking account. I tried to call many times but no one answers and there is no valid email address to contact anyone. Yesterday I got a letter that they are canceling for nonpayment. Really??? They sent the payment back for no reason. I contacted the BBB... I want every penny I paid sent back to me. Total scam. I have no way of contacting them and have no clue why they sent my payment back. Over the years they have changed the name of the company backing this. When I try to find them online there is a different address than what was given.

I am thinking about lowering my life insurance because I can't afford $220+ every month. I am retired and been calling to speak to my agent and leaving messages to contact me to call or come by and nothing. I have been calling the business office and so many times I can't connect. I even called after receiving a notices stated I was going to be cut off. The receptionist stated to send some money “so your account can stay active.” Well I did and still trying to close my account. I can't get anyone to listen or call me back. This is the worst insurance ever.

Unbelievable. Started two months ago trying to move money from one of my fixed annuities to another insurance company. After a few weeks, I called because funds were not moved. (Notice that they never contact you that there's a problem). I was told that the type of account was different. I had a 403b and was moving it to a IRA. They said you couldn't do that. So, the new company sent another request with 403b. They said they never received it. I had to call again. They said I needed to fill the form out AGAIN stating IRA, not 403b. I did. Nothing happened for another week. I called AGAIN. They had no record of my previous conversation with the phone rep or the doc I sent. It's as if all the calls and work never happened.

Insurance? I don't think so! Allianz Global Assistance is a complete scam! Do not fall for their bogus marketing trap and purchase insurance. There are loopholes in their policy which they will email you after you purchase the policy. I am so upset and want to share so others don't fall for this ploy! The people you talk to repeat over and over that they must adhere to the policy. Complete show of bad business practices. It's obvious they only care about their bottom line profit and not their reputation or their customer service. Steer clear of these jokers!

We went to a couple of seminars in NH and fell for the smooth-talking rep about the Allianz 222 fixed index annuity. He told us there is a 20% cash bonus. After speaking with Allianz directly, and as noted on their website, there is no cash bonus. The 20% goes towards the protected payment base. You definitely have to take a stream of income after 10 years. Don't be fooled by what sounds like a cash bonus!!

Just like the other complaints. Totally misled 4 years and it's lost money every year at a time that market has had huge gains. When I complained to the agent he couldn't read or even understand the statement. I tried to speak to customer service. They were rude and told me I should have known better and I was stuck with what I have. I am warning everyone to stay away from this company.

I purchased an Annuity through a Financial Advisor who I thought knew the product. Come to find out, I purchased a product that does not mature. I cannot ever withdraw the full amount in the Annuity. I can however annuitize or withdraw the money over a 10 year period. I complained about the sales pitch and misrepresentation of the product because I would never buy anything that I could not take my money out of after so many years. The Rep informed me I was given and signed a Contract. Be careful - when an Advisor tries to sell you something - make them show the points in writing they use as product benefits. Always ask what happens when you die - make them show you that info in writing as well. I am stuck with a Product I never would have wanted.

I cancelled a flight. Received notice of cancellation from Allianz on the 16th. The amount of the insurance was 131.16. They assured that my account would be credited for half of what was taken from my account. I made the correction. The flight insurance was for my husband & I. As of 1/31, after many calls my account has not been credited. The service presentation "was not able to give me that information." I asked for his name & he hung up on me after I asked him to spell it. I know he will say we were disconnected. I will never use priceline because of Allianz Ins. Co. I "will" get my money refund. It's not much, but it's principal. He said to call his supervisor at 8:00 Am. They are based in Mexico, so, I really don't know when to call back.

My husband and I took out 2 annuities with Allianz because our advisor said they were a good company and we should make at least 5% on the account. In the 2 years we have had these 2014 to 2016 our money has gone backwards from what we put into it. The fees they charged actually take out more than the account makes over a year. Of course, we are locked into this for 7 years or we will get a penalty so if we take it out now we will lose the fees for the last 2 years and also the penalty and they win. If we leave it in they will continue not to make us any money and take fees and they win. We are so sorry we listened to our advisor, she made a terrible mistake. We worked so hard for this money to save towards retirement and now it is going backwards.

I bought an annuity from Allianz and I am oh so sorry that I did that! It has been a complete fiasco since the annuity was purchased! The salesman came to my home, sat at my dining room table and outright lied to me and my wife about the annuity he was attempting to sell me! He told me the annuity was a 10 year annuity that paid 7% interest per year thus doubling my money in the 10 year period! Come to find out that the man lied to me because the annuity was actually a 30 year, 2% interest annuity!!! For the final 20 years of the annuity Allianz will pay me ZERO% interest and I will only be able to access 5% of the total amount of money each year for 20 years!!!

I dealt with the customer service on a monthly basis. I had to take partial withdrawals and it was very easy to call in and get what I wanted. The customer service is polite and understanding. There are many options with Allianz. Partial withdrawals are easy to just call in and they are processed within 24 hours. They also have programs to take distributions on an automatic monthly basis. I took a full withdrawal a few years after nine eleven. It was a simple process of writing in a letter with my signature guaranteed. I mailed it to the process center and within 48 hours I had it wired into my account with was highly efficient and easy. There are many different funding options. I opened my annuity moving it from a previous IRA. It was very easy and the paperwork was user-friendly and simplistic to go over with my financial officer.

What a great experience I have had with Allianz. My grandmother has an Annuity with them and needed to take a withdrawal to do some repairs to her home. Both her agent and the customer service people made everything so easy. We just had to fill out a form with our agent and about a week later we received a check in the mail. Thank you Allianz!

In the past couple of months I've had some questions about my statement. I was able to talk to a live person, who was able to give me the answers I needed. I had several available based on my needs. They were also very clear about any applicable penalties that might be incurred. All the options were favorable. The options were great ranging from check to direct deposit, or even to reinvest the withdraw into other investment options. I liked having the various options. This was nice. I could set it up to have funds put into my account from my paycheck. This way I could fund my account without worrying about missing a deposit.

After the death of our father this past January (2016) we learned our parents had purchased three annuities. My siblings and I chose our method and timing of disbursement late January or early February. Approximately May 19th, 2016 we received a letter from Allianz with header of "Complaint Determination: Justified". The letter contained a lot of legalese but stated "Because the complaint has been determined to be "Justified," you are being offered a single cash payment of a full refund of your share of the funds paid into the above-mentioned annuity, less any funds removed." The amount offered was approximately 41% of each of our portion of our annuitization value. In bold print the second paragraph began, "You are not required to accept this relief. Accepting this relief award would result in your receiving an additional cash payment. If you do not wish to accept this payment you should do nothing and not accept the relief offer.

Allianz Life insurance Company of North America holds an Annuity we purchased some 30 ago; The fund performed very poorly however we kept it because it had a guaranteed death benefit of $50,000. After my husband turned about 70 Allianz kept trying to put it into annuitization. We kept declining this. In 2015 we notified them that we wanted the maturity date postponed to the 100 year age limit (which now they conveniently have no record of). On July 12 2016 our broker received a letter and form to be signed by husband and I, to postpone annuitization. The form was filled out, dated and signed and returned however it was a couple days late, as the requested response date was 20 July as we were out of the country.

My father has had an annuity/Life Insurance policy with Allianz since 2012. He has never taken any income from the annuity as of this time. He is in an Assisted Living Facility and is not mentally or physically capable of managing his own finances. In June 2016 I received a letter stating that there had been an address change for his policy. I checked the property tax records for the new address and found that the house belonged to someone with the same name. Considering the fact that you have to provide the account number, previous address, and last 4 of social prior to conducting any business with Allianz, it is inconceivable how this could happen.

My savings has finally been returned to me and no overnight delivery fees were applied. Glad to hopefully have this "bad" experience over. Will deposit the check into my credit co. account, and wait for an additional 10 days so my adviser is assured that their dollars are good now. All I can say is...Allianz, what a mess this has been.

Kenmore is a good company. I have used them before and will always use them.

I needed to take a partial surrender from my retirement account for an emergency. I called on two separate occasions, and spoke with two different reps, to verify the information I was given was correct. I was given the same answer from two different people so I was certain at this point that I could move forward with the withdrawal. Without going into great detail, the information I was given was in fact WRONG, and the transaction did not go the way it was planned or the way I was told it would go. Due to INCORRECT info given to me TWICE my account now has a balance of over $38k LESS than should be. This has now created a legal situation on my end due to the incompetence of Allianz and their support team. Just to verify their incompetence, once I received the money and knew what was going on I called to express my concerns and ask how we could reach a resolution. But before that I decided to ask for a third time what the procedure was.

The rep gave me a detailed scenario for fixed & variable annuities - what outcome would occur upon receipt & how the fluctuation of the market affects them. The repayment of the funds and early withdrawal penalties were explained in detail. She was VERY patient as I asked many questions in my attempt to understand more fully. She was very clear of the timeline for payment, any withdrawal penalties prior to that time and how their protocol of having that if the need arises.

I have had an annuity with Allianz for over 4 years. I put the money in; I got a bonus; it grew and didn't lose money. All was good... UNTIL I requested a penalty-free withdrawal. When they received my request they IMMEDIATELY deducted the amount from my balance and they CLAIM they sent me a check... which I never received. Just sent it regular mail - no tracking, no insurance, no signature required. They said I should allow 10 business days for the check to process through US mail. It didn't show up.

I received a 1099-R from Allianz for tax year 2015 that was incorrect. Many attempts via e-mail, phone and US mail have been ignored. A promised response from a supervisor in the policyholder service department was never forthcoming. It has been more than three weeks since I first tried to resolve this matter. They simply 'stone wall' my repeated requests.

Its Feb. 5 and still no 1099. It's bad enough that I haven't received my paper 1099 yet. This company doesn't even offer the option to get it electronically or by import through Turbo Tax. HELLO! It's 2016. Get on the ball, Allianz.

It has been a very good investment for me and my husband in our retirement years. I highly recommend it to all. Comes in very handy for little unexpected cost, like when our a/c went out in the middle of summer and we needed a cans infusion, it was there for us. Nice to know you have it when emergencies come along.

Very helpful answering questions and offering options. They described at least 10 different ways to better my annuity and helped me by allowing me to withdraw enough to buy a coop and guided me with putting the money back without incurring fees. They also assisted my husband in opening an annuity fund and he has been happy with them as well. The smaller type companies seem to be more compliant than some of the larger ones we have previously dealt with.

I've had no problems. Allianz provides me with statements on a regular basis. When I had a name change due to divorce, there were no hoops to jump through. I also appreciate the ability to change my allocation percentage options annually.

I have several annuities. They're great supplemental income. I highly recommend them and Allianz customer service has been very helpful when I needed to make changes. You Can Get cash, payments, or savings policies.

Offers a high yield indexed fund that is based on market performance. Payments are calculated on a yearly change of market indexes. When the index is lower on the anniversary date than the previous year's anniversary date, no payments are issued. The percentage increase over the previous year less 1.5 percent is added to your principal. After ten years of investing and contributing to the fund, there will be a lifetime monthly payment that is calculated based on what has been accumulated.

In general my annuity experience is positive. The one aspect of the Allianz annuity I do not like is the way it credits increases. It is based on the S&P 500 like many annuities. This one resets each year on the anniversary date which is fine. What I do not like is how the increased is figured. Each month on the monthly anniversary date the increase or decrease in the market is noted. Decreases have no limit when the market is down. Increases are limited to, this year, 2.6% of the market. In an up and down economy like we have now, one month's loss can take 5-6 months to recoup if the market does really well those months.

I have had it for a long time! Just sits there earning! I have never looked around for another annuity! My wife has one, but I can't remember which company! Annuities are nice to have and I feel they are a safe bet!

Bought 10 years ago when offered a nice bonus. Company no longer runs this bonus but it was easy to purchase. The rep was helpful. Easy to collect yearly payouts.

They are very helpful explaining all my options and deciding what's best for me. Low deposits, low rewards, low risks. Steady and slow was the way to go for me. Others may be different.

I bought into an Allianz annuity after being told it would "beef-up" my retirement money. I invested over $100,000 in the 5 year annuity. It was one of the worst mistakes I've made. In the five years I lost money. Please... don't buy Allianz annuity as part of your portfolio.

I was informed by this company I am the beneficiary of a friend's policies but am being given the complete runaround. The company appears to be either dysfunctional or deliberately holding on to other people's money. This has only been going on for three weeks at this point but I am ready to report them to the state Department of Commerce. Phone calls are not returned at all, and they are very evasive about giving out contact information. I advise you: DO ZERO BUSINESS WITH THIS COMPANY.

Went thru ticketmaster to purchase tix and bought their insurance and just like an insurance company didn't want to pay out on a claim. Sell your tixs and save your money from these scammers.

I have been trying for a month to collect money from my retirement 403B fund. MY MONEY. I have been lied to (said they sent the check, but no check). Every time they screw up in takes 2 to 3 (trust me always 3) business days to try to get an answer to where my money is!!! One of the worst experiences in my life. HORRIBLE COMPANY. If I don't get my money in the next couple of days I will be forced to take legal action.

We booked 2 rooms to stay in after a concert. The whole tour was cancelled. When I filed a claim for the refund of the rooms, it was denied. The band member having surgery and cancelling the concert is not a covered reason. In the LONG policy I guess I should have been able to figure that out.

All these years I had a company sponsored 401 K. Over 30yrs we had T Rowe and Vanguard, all very fair people. Then I decide to retire. So I get a good financial adviser and he suggest I go with Allianz with a HUGE CHUNK of my retirement 401K. "It'll get 6% (vested over 10 yrs), a life insurance policy for 25% of the amount (of course I have to be dead to get it), you'll never lose the initial amount and on anniversary dates it'll go up to the new amount and you can make some money (up to 18%)," he said. I never pushed him for the past averages because all the companies I've dealt with played fair. If you’re not familiar with Allianz 365i, you have to play a game.

In the spring of 2014 my wife decided to convert her annuity accumulation into an annuity. We filled out the paperwork and chose the NON-INSURANCE option on the first page of the application. We were to get over 3200.00 in one annual payment each year for ten years. A few weeks later we received a check for just $2595.96. In a series of back and forth calls with the Allianz representative we were told that our application showed we'd signed up for the INSURED option. We requested and received a copy of the first page of the application they claimed they received.

I booked a flight, hotel and car online. Due to personal family issues, our flight was reconfigured and I was able to reschedule the dates with the hotel and car rental. We were supposed to fly from New York to LA this morning at 8:10 am. However, due to a blizzard, Delta cancelled our flight and could not reschedule for days...literally three days. We were only travelling for 5 days for my daughter to tour universities.

I purchased Allianz travel insurance through Travelocity. I am a 68 year old woman who has been battling breast cancer for 8 years. It has been in remission for quite some while and luckily I have excellent doctors who check on me constantly. In October I made resrevations to fly to Chicago to visit my daughter and attend a wedding. I bought the insurance because you never know when u have cancer, when it could strike again. Two days before I was supposed to go, I found out that my cancer had spread to my bone marrow and I would have to start a chemo treatment and needed a blood transfusion. Of course I had to cancel my trip and thought how lucky I was to have insurance.

About a month ago, December 2014, we started the process of trying to get money from a policy that my mother in law has with this company. She is residing in a private pay nursing facility and has exhausted all of her savings but still has this account so she does not qualify for Medicaid yet. We sent in the necessary documentation proving that my husband has power of attorney and his father’s death certificate all through email.

I purchased insurance for the reason in case my job changed my schedule & thinking that I wouldn't lose out my purchase & would get my reimbursement LIKE THEY SAID IN THEIR ADVERTISEMENT. I called & even read their own quote back to them that stated "For any other reason, you will be reimbursed." I didn't think I had to read the ultra fine print to see that I was being scammed. The first representative I spoke to wasn't the nicest but the supervisor was & told me I should file an appeal. I explained that I work for the city & my time schedule changed that I was unable to attend but I was told that I should file an appeal & see where it takes me.

THIS IS NOT COVER TRIP CANCELLATION FOR WHAT MOST THINK IT WILL. IT IS NOT MADE CLEAR IN THE ADVERTISEMENT. FIRST READ THE FINE LINES.... YOU WILL NOT BE REIMBURSED UNLESS: Trip cancellation is under these EXTREME circumstances (Basically a serious medical reason, death, traffic accident, or jury duty...).

For the last month I have been trying to get the money out of an Allianz annuity I had opened for my mother. I need to surrender it early in order to help pay for her nursing home expenses. I have called numerous times and each time I got a different answer. One person told me a check had been mailed but nothing was received. When I called to check on the status, a different person said I needed to send them more paperwork. I ended up faxing them the whole policy and then they said they never received it. I am tired of this run-around. Allianz will profit from the withdrawal penalty so I don't know why they won't send me my money. Unfortunately, I didn't read the other people's complaints until after I purchased the annuity. Has anyone had a successful resolution?

I have an annuity account with this company and on 11/7/14, I called and asked that they send me a onetime check from my account. The person I spoke with, emailed me the form to fill out and fax back to them. That was 2 weeks ago. I have not received a check nor have I received a response from this company. I have sent them 6 requests to date and I am still waiting for my money.

In 2007, I was told by a banker that I should take some of my money, if not all, out of my Money Market Account, and gain more interest. I was given an Allianz card by my banker and was told to contact Scott. I did and he assured me that Allianz was nothing like 401ks or 403bs, and that I would not lose money, I would only gain. I deposited almost $200,000 and immediately started losing money. Now, I have lost over $110,000. I would still have my money if I had left it in my Money Market.

I was in a bike accident just days before purchasing my ticket (and insurance). I didn't think much of it but was later diagnosed with a concussion and my doctor asked that I not fly for a few days. I called to cancel my flight and make a claim at Allianz. Although I submitted all needed paperwork with Doctors note, etc... They denied the claim as preexisting. My headaches etc. didn't really occur until a day after I had purchased the ticket. I just thought that was a lame excuse to deny the claim. I had left plenty of time for the airline to fill the seat and I would guess they made more money rather than lost any. Allianz is a typical lame insurance company selling you a promise and working their ** off to make sure they don't pay out on your claim.

I have been a customer for 5 years and have never had a claim. I had a problem and made a $450 claim. The run around and nonsense that they gave me was unconscionable - resubmitting the same docs 3 times, no one being able to find them... My fear is that if I had a really serious issue, I would be stuck. Never again!!

Purchased travel insurance on my hotel stay. The airlines cancelled my flights to get to New York because of a snow storm. They refused to pay the claim and took my $608.00 because they said that flights being cancelled didn't qualify. What is the purpose of insurance if it doesn't cover the fact you can't get there? Absolutely no help! I would of been better off without the insurance policy! Unbelievable! I will NEVER use or recommend Allianz or its affiliate HOTWIRE.com again.

I have a document from this company that clearly says my benefit for my claim is 200 dollars but they paid me only 150 dollars. This insurance endorsed by United Airlines doesn't cover much....let the buyer beware! I am sad at the amount of arguing I have had to do to be under compensated by Allianz.

Purchased concert cancellation service. Waited 30 min online, then disconnected by them. Another 45 min and counting. The original email says you can claim via the website. You can't. Clearly a rip off.

An agent working for Allianz Life Insurance lied to several of us about this policy. He knew we didn't know much about investment and he took full advantage of us. We were told this policy was a life insurance/ retirement fund/ savings account. I told him that I was saving to buy a house. I told him I have an autistic child and I have a lot of medical bills. I told him I needed something that I could take my money out of at any time. He said that this was the best place to put your money to save. He said it's better than a savings account because it's not taxed. I put all my extra money into this because I thought I was saving for my house and for medical bills. He said we could have our money at anytime.

I had invested money in Allianz for more than 10 years. Last year, I decided that I wanted to start receiving payments and was informed that I was vested and could not control the amount of money that I wanted to withdraw. I was informed that I had $14,000 in the fund and would receive annual payments for 10 years with 15 years guaranteed. The representative informed me that I would receive 2 annual payments of $697.00 per year. After I only received a payment in January, I contacted them again and was informed that I would only receive one payment of $697.00 per year. If I had known this, I would have taken my $14,000 and invested it myself. I was also informed that I could not sell this policy.

I had a major back surgery in 2009 and when I booked a flight thru Orbitz using Delta, I chose to get the flight insurance in case issues with my back worsened. My back problems increased and I feared the pressurization of flying would only make it worse.

This is the worst company to deal with. Don't buy the flight insurance; they do not give you the fine print on the policy until they decide they do not want to pay you. They told me they emailed it to me. I asked if they had my signature that I read it, and they do not. Rude people on the phone. It's been six months that I have been dealing with them on an airline ticket refund.

I had to cancel a United flight to London that I bought through Orbitz with travel insurance from Allianz. My car was involved in an accident although I was not driving. I cancelled the flight within thirty-six hours, once I learned from AAA that there was a claim of personal injury by the other driver, something I did not learn until days later. Allianz rejected my claim of $1,437 because I was one day off. This is no way to get repeat business with Orbitz, Allianz, or United (I am a long-time United user). On top of it all, I will have to pay $250 to change the date of a future flight and it is only good until the date of purchase a year from now, even though I was to fly months after the purchase. Soulless thieves!

I was left an annuity with Allianz. I filled out the paperwork and sent it in. After 2 weeks, I called to check the status. The rep told me everything was in order and the check should be sent any day now. I waited about a week and called back. I was told the same thing - any day now. I waited 5 days and called back on a Tuesday. I was informed there was a system glitch and I was promised a check to be sent between 24-48 hours. I checked the mail on Saturday and guess what? No check. I called Allianz back on Monday morning and was told the funds were released and the check was mailed out on Wednesday.

Allianz is the worst insurance company. My husband and I had to cancel our trip to Central America because I was in the first trimester of a high risk pregnancy. My doctor told me not to go. Allianz refused to reimburse us for the lost airfare because they considered my pregnancy "normal" since I did not have an actual complication before the trip. Horrible!

Update: When I was actually able to get an employee from Allianz on the phone and go over the details of our scenario, what I heard was shocking and hard to take in. No joke. They said, "Man, speaking completely off the record here. I honestly feel really bad for all you guys who buy this. It's pretty much a number scam and I hate this part of my job because the company sucks, but I got to follow marching orders and just deny all we can." Seriously laughable if my family wasn't going through the medical problems we are.

I spoke with an agent of Allianz. I said I was looking for something I could put my money in which would allow me to take my money out at any time without penalty. I stressed the fact that I wanted to take my money out whenever I wanted to and how much I ever wanted to. She said that was not a problem and that I could invest in their annuity program, which I did. Since that time, I have been charged several different penalty charges for taking out my money, which range from 15% to 24%. I was never given a contract to sign and when I was finally (after 8 years of asking for one) given one, I discovered that my name had been forged on it. I also noticed that the contract specifically says that a 10% penalty would be charged.

At the recommendation of his AAA travel agent, my husband purchased travel insurance for two plane tickets to Finland. The entire trip was to be paid for by the organization who invited him and his associate. He agreed to buy the tickets and be reimbursed for them prior to the date of departure. He purchased travel insurance to protect against losing this money should the agreement not be met. One week prior to the trip, he was contacted by the organization and told the plans were being cancelled due to their inability to accommodate the expense. Being assured by his travel agent that the trip insurance would cover such a situation, a claim was filed and denied by Allianz.

I decided for the first time to withdraw 10% from an annuity I've had since 2005, which is allowed once in every 12-month period without penalty. Instead of a check, I received a letter stating that the signature on the withdrawal request did not match the signature on the application and that I would have to resubmit the forms and have my signature notarized. This is pure ** and a stalling tactic. I am handicapped and it is painful for me to travel to the notary and expensive to have one come in. I think I'll just roll all of my money to another company.

Ridiculous Surrender Charges That Were Never Addressed: I purchased the Allianz Index 500 fund from a smooth talking representative who promised aggressive long-term growth. A year after selling Allianz products to various friends and family members, the slick shyster left town to supposedly join the seminary. I have had the fund for over 10 years and haven’t seen any real growth. I contacted my Thrivent representative and he called Allianz to inquire about rolling the funds into 401(k). He finds out that the funds we purchased from the shyster were front-loaded with high commission fees, and now there is a 20% surrender charge just to cash out and roll into a 401(k). I would not recommend any of Allianz products to any investors.. They are very deceitful when it comes to addressing their fees!

What these consumers seem to be overlooking is that it is an agent, not usually employed by Allianz that sells these annuity policies. Most of the complaints are steered instead toward Allianz, which is a good company and has some very nice annuities. It's like blaming the gun that kills someone, instead of the shooter.

I put in $3,000.00 for life insurance and retirement. I was not given the full information about what I was getting myself into. Come to find out that Allianz stole half of my money and says it went to fees. This information was not disclosed upfront. Now, I tried to take out the rest of my money and they say I can't. It’s like I just took $3,000.00 and waded it up and threw it in the garbage. What a scam! I feel bad for anyone who does business with this company whether working for them or investing with them. Terrible experience! I will definitely tell friends or anyone I can not to work with this company.

This last November, 2011, I decided to terminate the policy and cash it. I was given a check amounting to LE11798.37, and a letter with the breakdown.

Rating of 0. Terrible experience. I have called several times because there is a bad problem with my accounts not showing where all of my money went with this company and the investor. It looks like they owe us over $60,000 that was unaccounted for back in 2003 and 2004, etc. The experience has been the lowest. Overall rating 1.

Peter **, sold 2 MasterDex 5 Annuity policies to my aunt and uncle. At the time of the sale, they were at age 86 and 90.3 months after the sale they were both declared incompetent and my brother and me had to take guardianship of them both. He fleeced them into breaking up 3 triple tax free bond funds to contribute to this Allianz annuity. They had no idea what they were purchasing, they were incompetent, besides the fact of their age, and they thought this was a bond fund, it was not.

I have a recently diagnosed ear canal problem (Exostosis of the ear canal). I have provided documentation of this condition from both my GP and the ENT surgeon to whom he referred me stating I have this condition and that it requires surgery, which is not done in Sri lanka. The condition is covered by my elite policy however Allianz first of all stated it was an injury sustained as a professional sportsman competing in a professional event.

My sister and I have full power-of-attorney for our father. He has two annuities with Allianz Life Insurance Company of North America. We faxed a written request to do a cash surrender on May 2, 2010. We were told that there would be a 10-day turnaround for the monies to be transferred to his bank account. Okay, so we expected the monies to arrive on the 17th or 18th of May. When the monies did not arrive by the close of business on the 18th, I called them on the 19th. I called them again on the 25th and the 26th and then I finally got my point across that the money better be wired or I was going to seek legal council. As of today we've been told that the request had been made and hopefully we should have the money in his bank account by the close of business tomorrow.

I have had two Allianz insurance policies, a traditional IRA and Roth IRA since 2004. At that time a crooked accountant who works as a representative for Allianz got me into these annuities without detailed explanation of what I was getting myself into. He basically was looking out for his own self-interests as he sits in his log cabin in the mountains of North Carolina. There wasn't any mention of penalties, fees, early withdrawal problems, etc. I did not have a clear understanding about these products, nor did I sign a statement of understanding claim.

I was driving home from work when another driver didn’t check his blind spot and merged into me. We were both Allianz customers so both of our claims were processed through them. I took my car to Allianz's preferred dealer. It is still there after 7 months in the workshop. All that needs fixing is the side mirror and rear quarter panel. After calling Allianz for the 3rd time in 7 months, they now are telling me it’s my responsibility to take the car somewhere else and it’s between me and the repairer, like every other company wipe their hands of the blame and put it on the consumer. They won’t reimburse my car for being off the road for 7 months as now it’s my fault.

Heckler sold us an annuity without disclosing to us the fact that it was two-tiered, could not be taken back in a lump sum and would have to be annuitized. There would be a large penalty for not annuitizing it and taking the lump sum. The sum of the principal which is close to $500,000 would be used up after the annuity is paid off, making it lost to my heirs. Refer to Minnesota Attorney General Swanson's successful lawsuit filed against Allianz.

The above group sold my father two very expensive annuities and tied his money completely up. They were over $300,000. My mother just passed away at 81 years old. My father will be 85 in Sept. and is in very bad health. My father cannot access his money. If he was able to withdraw it, there would be a large penalty. They told him if he needed long term care which he is in, then he could draw the money out to cover the cost. They did not explain the penalty. And they wrote the policy that he would have to live to be 94 years old for it to be any benefit. He and my mother were already in poor health at the time they wrote the policy. Now he has to live as a pauper when he has $300,000 he cannot gain access to without possibly losing $100,000. This has added more stress and worry to him, feeling like he was taken in his old age.

Sold my wife and I to roll over our 401Ks into an annuity, that we could not lose our principal and we would get a 10% bonus for signing up and after 10 years would be able to with draw and/or annuitize. Facts pointed out just recently show that we can not pull out before 13 years with out considerable penalty and then we would only get our original money plus 1.5% per year.

I purchased a whole life policy from Fidelity Union (now Allianz Life) about 42 years ago. I was told at the time of purchase that the policy would become paid-up life insurance after premiums were paid for five or six years. I made the required payments and received no more bills from the insurer. Now the insurer is saying that additional payments are necessary to keep the insurance in force.

Was sold an equity indexed annuity--Allianz Master Dex 10. Was not explained that money could be tied up for as long as 15 years. I was 76 when I took it out. It will be three years in August since the purchase. Can I get out with just the money I put in the program?

Want to comment on the article just read about not knowing about inability to access money in annuity. My husband passed away suddenly in April 2006. He had no life insurance. I had to withdraw $15000 from my annuity to pay final expenses. Not only did I have to pay a steep penalty for withdrawing this money, I also had to pay a penalty on $2500 that I had withdrawn in Nov. 2005 penalty free. The actual amount the was taken from the account was $22000. It cost me $7000 to access this money. This was not explained to me clearly when I converted my 401K to this annuity.

Allianz sold my Mother & Stepfather an annuity in their early 80's that is not worth full value for 10-years. My stepfather recently passed and my Mother needs the money for income and is forced to pay a 15% penalty if whe withdrawls it in the next 10-years. They were also paid a transfer bonus of 10% which isn't payable for 15-years. This was deceptive, fraudulent and taking advantage of the elderly.

I just read your report regarding the State of Minnesota suing Allianz Insurance Company for selling deferred annuities to seniors on January 22, 2007.

In december 04 My wife and I replied to a mail ad from a person we both knew and trusted. We were Sold a bill of goods. We were told that investing with Allianz we were guaranted a least a 10% return per year. We were never told of any muturity date in words that you would understand. In late 2006 our health issueschanged and we needed part of the investment, It was at that time we were informed of a heavy penalty for withdrawal and of the maturity date. This was the biggest and costly mistake that we ever made. By the way, our 10% per year return--equated to a whole .38% since 2004, I'd make more money in the folds of my couch.

My mother was sold an annuity from Alliance Life. She was told it was a good investment because of this bonus they would pay for the first 5 years of the annuity. She was withdrawing money from another annuity into this annuity to gain the bonus. The agent would come over and fill out the paperwork for the transfer. Problem is he didn't fill out the right paperwork to keep my mother from paying taxes. The correct paperwork would have asked annuity A to send money directly to annuity B and the transfer would have been tax exempt under the IRS exchange code 1035. Instead he was having the money sent to my mom which immediately made it taxable. I called the company to complain and there is no direct line or some one that well even talk to me. Instead they asked that I write a letter of complaint. I feel like I have no recourse because they can throw my letter away when they get it.

We purchased an Allianz High Five Annuity for $45,000 in Feb. 2007. It has continued to dissipate, and the surrender value is down to $37,100 in just one year. I can only withdraw a small portion per year without penalty.

They sold us a product (an Annuity) that was not what we had duscussed regarding that product. When I called them in 2005 they told us that the product would not mature until Dec 2007. Then we got a statement never mentioning the 10% bonus DEX for putting our money with their company.

I sold two Allianz annuities that were supposed to have matured in ten years. Upon maturity tried to cash in annuity value only to find we have to keep them another five years or take monthly payments for five years to get the value, or take about 25% less for cash in. We are 77 years old, in bad health and would like to do other things with our money. This has caused mental anguish. We understand there is a class action suit pending on these policies.

I think my agent, Mr. Snyder, wasn't fully knowledgeable about this paticular policy he sold me. However, it is his job to fully inform policy buyers all the details and make sure they understand. I completely trusted him to supply me with a vehicle that would prove to assiste me. I did not understand all the insurance garble and did not realize the company would hold my funds for 15 years and that it's payout is like nothing.

Our 95 yr.old father gave my brother and I his entire life savings to keep in our names. My brother divided it into two annuities with Allianz Life Insurance Co. and my father now needs it for nursing home care for my mother who is 91 and has alzheimers.

Had I know the consequences of this transaction, I would have not bought into this annuity. I also have 3 others that equal about $100,000, with Allianz, and I cannot touch (full withdrawal) them for several years or more without paying heafty penalties.I thought I fully understood the financial advisor's explanation, but apparently I do not recall understanding that my money would literally be locked up well beyond my 59 1/2 year requirement.

I purchased a deferred annuity for $100,000 10/02/2000. I was under the impression that if I left it untouched until I was 591/2 yrs old, I could receive its full annuitization value ( which is presently $167,340.34 ). I will be 59 1/2 May 12,of 2008, at which time I planned on taking a FULL withdrawal to pay off my home. I recently found out that I will have to pay early surrender penalties, if I do this. The beginning surrender value at this point in time is $110,216.98, and the ending cash surrender value is $113,970.85.

We were lured by the fact that our annuity would be tied to the market and we thought it would appreciate att a better rate than a fixed income vehicle. The problem is that there is a surrender period of 12 years. I am 74 and my husband is 77 and we failed to catch that and were not verbally informed

We were contacted by Mr. T about an annuity. He claimed to be an officer at our local bank (I still have the business card) but he was not. He had all our bank info and knew we had several cd's that were maturing. He came to our home and sold us both annuities - one IRA (which we have gotten out of) and the other a single premioum deferred annuity for both my wife and I. I was 70 at the time and my wife 64. He assurred us this was a very good investment as he had just got his mother involved in the same thing!!

Mike R, Agent for Allianz, and now in prison, in San Jose, CA sold us the Allianz policy and stated that we would be able to take our money out in FIVE years. I am 75 and my husband is 79. Hopefully, we will live long enough to get our money out of these policies. They were both of our 401K money.

An agent sold us the Allianz Alterity Variable Annuity product in March of 2006. Due to complications with transferral of funds from our other investments, we did not get the actual contract for quite some time. However, the investment had been made and the money had already been transferred prior to the receipt of the contract. This product is extremely complex, and the agent clearly did not understand the product when he presented it.

I was deceived by Mr Barry Keeley. At age 65 I was informed through his radio promotion that I could realize a gain of 10% if I bought his product Allianz Bonus Dex Annuity. I did buy three annuities and was informed that when I turn 70 1/2, (5 years from the sign up date) I could take my money out and begin spending my life savings...$133,000.00. A month or so later I called the Allianz Life Ins Co in St Paul, MN asking about the Bonus Dex product. The customer service person told me that I should never have been sold the Bonus Dex Annuity because it matures 15 years after sign up.

I met Larry B. on the pretense that he wanted to date me. Immediately he started to try to sell me Allianz Bonus Dex Annuities. This was in 2002 when my stocks were plummeting. The guarantee of no less than 3% on my money sounded good. I got very anxious though when it came time to notarize the papers. He became very angry with me and I felt threatened. So unfortunately I signed. I told him that I did not want to touch my equities and options. But I had signed an extra paper for another annuity. I was negligent in not getting the paper back from him. About a month later he called me from Dallas and said that I needed to get in on this great deal because the %age was going down in a couple of days. I was very ill at the time and I don't remember the whole conversation. I do know that I never gave him permission to sell the remainder of my stocks. About 2 weeks later I received information in the mail that all of my stocks had been sold, $113,000 worth at their lowest possible point. He had taken the paper, initialed it with his own initials, and dated it for the date the stocks were sold.

I was sold an Annunity to supplement my Social Security income and promised a 10% bonus I was led to believe I could annunitize any time after the first year. Now I find I cannot do that for five years. I was over 73 years old at that time. I am now past 75 and wish to stop working, but cannot annunitize for 3 more years.

We were told by Alan L.Cerf that we could get better interest with him than our Bank [Wells Fargo] could give to us and we could draw out our money when we needed such. My husband is nearing 90 years of age and I am 81. We called Mr. Cerf to come by and explain the two packs of 14 pages Alliance had sent to us. He said he was very busy. Our bank had already withdrawn our entire savings. We still have not heard from Mr Cerf. I called 800-950-1962. I was told we would be able to withdraw $6,000. on the anniversary date. The person I talked to advised me to call Mr Cerf.

We attended a financial seminar, like so many other seniors around here and got talked into purchasing a Elite Annuity with Allianz Life Insurance Co. It was presented to us in such a way that we thought it would bring us a nice yield and we could take the money out when we saw fit. We did not realize that our money would be tied up for years and that if we tried to take the money out we would really be penalized.

I transferred an annuity I had with Vanguard to Allianz in August 2004 as a result of a sales talk given in my home by a Mr. Elkin. He explained that there was a bonus of 12% for signing up and talked about the standing of Allianz in the field. What he did not do is explain clearly that I would have to hold the annuity for five years & that it would take ten years to fully realize the worth of the annuity.