FuturHealth Reviews

The information the company provided prior to changing my card misrepresented what I was paying for and when I called the company five minutes later was told talk to the prescriber and if I still wasn’t satisfied that I could get a full refund. After I spoke with the prescriber and wasn’t satisfied I was told I couldn’t get a full refund because I spoke with the prescriber. This company is a scam trying to take advantage of people.

I have had a most unpleasant experience with this company and it has only been 24 hours! I joined via the on-line process and had an appt with a PA today. I paid $297 for the consult, but first had issues with the teleconference as the provider showed up 15 minutes late. She then said we could not proceed because none of my health information was in the "form". What form? Turns out 1) I need to pay the $399 for the prescription PRIOR to this consult, and 2) no one could tell me via chat what "form" this is. So I got the phone number and called FuturHealth to try and get an explanation of their process and how this all worked. The agent was very nice, but obviously reading from a script. I never did get my "form" question answered and all he kept repeating was I need to authorize another payment for $399.

I enrolled in their services and was able to give them all of my information online from DOB, SSN, Health information, medications, past surgical hx, current medical problems, address, phone number, credit card information and then have a telehealth visit verifying all of this information. I then included lab work per their request via email. A month later, to renew the auto-enrollment they suddenly state ALL of my payment methods are declined but will not verify them via chat, email, or on the phone for security purposes. This is after they took my life information the previous month without a problem. When I offered to just verify the correct CVC number, I was hung up on.

This company is a total mess. Their communication is a disaster and is constantly out of date/synch and the app is total garbage. It takes days to get responses on any questions or support and there have been two instances in less than 6 months where they have failed to communicate a check in was needed to refill (but still confirmed medication for the coming month was coming - and of course charged for it) only to then need to "restart" the program to step up doing again to an effective level (spoiler, never got there).

Buyer beware. I signed up for this service, met with the online Nurse Practitioner and later had the necessary blood work done. Initially I was charged $594 for the consultation and membership + another $229 for the medication. I received the first months of medication and at the end of the month was reminded to request a refill which I did. I was again charged $229, however the medication was never received. It's been more than 2 weeks since the charge processed. I tried to contact their customer service which is essentially a chatbot and did not offer a refund or other recourse.