Rocket Loans Reviews

One prime example: I was told by one of their reps that my debt-to-income ratio was too high, but if I turned in my car (I had only leased it a year before and had two more years), it would clear up enough debt and allow me to be approved for the loan... So I did! It cost me $3,500 to turn my car in. Even after that...they told me I couldn't get approved. I was turned down again and again...and the rate they were offering me wasn't even that good, even though the rates were the lowest they had ever been for the country. The blessing is that I waited another year and got the benefit of a much lower rate than even they were offering. I would NEVER recommend Rocket Loans to anyone.

Still I tried to do everything I was told like watching videos and gaining points after taking quizzes for a better closing cost while simultaneously looking through a different portal for Alex saving homes he was supposed to follow up on. Three weeks has gone by with nothing from Alex but his automated search engine (Not Rockets) that sends me homes that are not even in my criteria! So I tried to talk to Derek ** about what house qualifies since after doing my own research on manufactured homes (most of the only homes populating) are on unimproved roads that most FHA and conventional loans won't finance, they have to be 1975 or newer and they have to be permanent homes (which is really hard with manufactured homes to be considered). There are HUD plates that need to be looked for to find out if qualification can take place on any age manufactured homes.

Because Alex wasn't getting back to me about my questions, Derek said to send me over any prospective house and he could research and make sure they were able to qualify. I sent him two properties with MLS and he said those 'look good' and quoted the text found at the bottom of any home search engine about it being cash or conventional. I waited for them to get back to me and when I complained that Andrew went 'Radio Silent' he told me all I had to do was to give him, Derek the listings and he would check them out. I told him I sent him two listings and I am the one doing all the research here. I was told I could trust these individuals to find me an out-of-state home and here I can't trust them to get back to me. I told him I talked to other list realtors and they don't want to work with Rocket at all and warned me my pre-approval was not legit.

Derek told me you don't get to be as big as Rocket if you hand out fake approvals! I replied that Rocket has changed it's name so it does not mean biggest is always best. Today, he said he is insulted and is not going to work with me anymore because he stopped texting me and I texted him that he seems to be "ghosting me" which has enraged him so much he is done with me! He did nothing and neither did any of the three agents I got paired with. This seems like a scam if not just a waste of my time and watching houses I love just get snatched up! Of course Derek does this over Memorial weekend so we can't get a hold of anyone (not like I could before).

I have left messages with Chris **, head of realtors with no follow up. This has been my worst nightmare! My husband has to relocate for his job and this was time sensitive which I told everyone. In the end Derek is incredibly immature and ignorant to handle this the way he did. I had to research everything about loans and send him the questions with telling me it will be fine. I have never dealt with such incompetence and I get a 'break-up' text sent to me at 6 am that he is insulted! I have everything in writing about how this went down. This is ridiculous the way Rocket plays mind games!