ProtectMyID Reviews

I enjoy having ProtectMyID, but my only complaint is that notifications of changes to my credit report are not sent as quickly as other credit monitoring services that I use. Providing quicker notifications is an area where I feel ProtectMyID can improve on. Otherwise, they're great.

I do not have any issues so far with this company. I have used them for several years. I feel like the monitoring services are very thorough. They also have good coverage. I do not have much comparison because I have not used other companies.

They're ok but seems to be a day or two late to notice you on any action on your credit report and the longer I have had it the less notice I get from them. I got this free with a purchase so not sure if that is why but I would not pay for this.

As an overall company I would rate these guys 4 out of 5. It would be 5 out of 5 if the customer service would become more informed of what they are supposed to be there to help with, then they would represent the company more accurately. Other than that everything looks great. Website is a pleasure to navigate and looks clean and professional. With so many result options to choose from that I almost could not decide what one to pick.

ProtectMyID is offered by the Auto Club as an additional benefit. Considering the price of equivalent services runs from $10-$20 a month on its own, the inclusion of this at no additional cost makes an Auto Club membership even more valuable. The service includes Dark Web, SSN, Credit Report and other monitoring and sends a monthly report at a minimum, plus alerts if there is detected activity of concern on any monitored area.

I received a free subscription to ProtectMyId after my information was lost as the result of a data breach. I actually had to use ProtectMyId to dispute an entry on my credit report when the service notified me of an issue. The service worked well with Experian and Equifax (had to hire an attorney for Trans Union). ProtectMyId provides great services, notification and protection. If I did not have a credit monitoring service through my credit card company, I would still have ProtectMyId.

This isn't the best I'd plan but being on a fixed income it the one I can afford. It really doesn't matter to "protect" my identity but lets me know when I'm hacked & to change my password, etc. I Wish I could afford better plan...

I got this as a part of my AAA membership for free. However, I have been charged $12.95/month for three years now. After a lot of back and forth with the company and AAA nothing has resolved. They beat me down and I have now justified to myself that $12.95/month is not too high a price to pay for protection. I have kept my identity so far! The monthly emails are uninformative and force you to go onto their website. I'd much rather prefer some sort of quantitative summary of my account within the text of the email.

They were very responsive when a suspected ID theft occurred... They contacted the credit firms and helped create no new credit apps... They followed up several times... They also requested a full credit report be sent to me to review for any issues... I’m very satisfied!

This is a member's benefit from AAA and it is basic protection with option to upgrade to premium. It was easy to Sign up for and seems thus far to do a good job.

The employees answering the phone when I called to report identity theft earlier this month. He told me no, no, no!! "You don't want to put a freeze on your credit." What?? Of course I want to freeze it so no one takes out credit in my name. Now I have no idea what's happening. I've been locked out of Experian. They said I am not who I say I am. This is terrifying. I need help and nowhere to turn. Hackers are taking over and getting away with their scams!

S.C. TAX COMM. Had a breach. Offered a free year of Experian ProtectMyID to all breached. I had it for 4 family members. Decided to continue with annual billings for over 10 years. Then in October of 2018 they emailed me there would be a price increase of tenfold. I replied I needed to cancel all 4 memberships and gave them the 4 account numbers. All went well...THEN today I see on my credit card statement a annual charge for one of the accounts. I called to be informed I may pay for all four accounts but could only cancel mine. That the one account was still active.

I had a yearly subscription for two years. The first year was free because Experian compromised my information. Everyone should remember that this service to protect one's ID came into being because the credit rating agencies continually failed to do so. The outrage over their leaks is why we can do a credit freeze for free. You can get a free Experian credit report with the membership. But you dont need a membership if you just want the credit report, everyone in America is entitled to a free report from each agency on an annual basis. So the only value left in the membership is the insurance. This is identity insurance, the rest of the services are just to lure you in.

The short story: Rude, incompetent, sketchy reps who take your info and you feel more insecure using the service than not. DO NOT USE. Felt like the reps were harvesting personal information. Long Story: Had service through University. Liked it. Renewed service. Logged in as normal. Try to log in a week later, system has no record of me. Call customer service. First representative is rude and chewing while talking. Hang up. Call second representative, she transfers me to another department, who says they have nothing to do with memberships. Call again, pay for membership. Rep asks me if I want password reset. Answer security questions and she sends link. Never get link. Call back, rep asks me more questions, which she says I did not answer correct and I will have to call back in 24 hours. Speak to supervisor and ask to cancel service. Get cancelation email. Ask for refund, told that I was benefiting from services and could not get refund.

Years ago, my information the state had got hacked and they signed me up with a free credit monitoring service... ProtectMyID. When it was up to renew I renewed it and gave them my credit card information. Later, during the great Equifax hack, I switched to another credit monitoring service. Got a notice from ProtectMyID that my account was going to auto-renew, went into the account and there is absolutely no way, aside from the obscure language I was able to find in the contract to cancel. Tried calling and was left on hold for hours, no answer - like WOW, what if I actually needed this damn service, lol!!

Called Experian/ProtectMyID this a.m. - on hold over 1.5 hrs and gave up on trying to reach anyone! Attempted to contact via email - 2 different addresses - first one came back stating not in service, still awaiting reply from 2nd attempt. They send alerts periodically stating all is well but is it really? I am trying to cancel their service. Unable to remove my credit card from their website so I contacted the credit card company to flag my account for cancellation of services. Would not recommend dealing with this company!

Worst customer service and website. The website does not function properly. It will not allow more than one item to be saved under Debit Cards or Medical Cards. Email link for assistance does not function - blank blue screen asking to choose an email address - with no addresses visible. I've called three times with no help at all. Last time I was told that there was a "service ticket" assigned, but I've had no follow-up yet. It's been a week since I've called and the website still does not function. AAA who promotes this inferior product does not respond to emails about it either. I've attempted to use the website on two different computers, with three different browsers, and two different search engines. It still doesn't work properly. Save your time and money - Avoid this product.

I received a "free trial period" for this company, after a "break in at my university divulged the information of my SSN and address to hackers". I never ATTENDED that university, and I contacted the University (who's number was not on the paperwork) and they had no record of such a break-in occurring! Please please do not join this company, it is a fraud to GET your SSN and credit card numbers. FRAUD!

I received free membership of ProtectMyID as part of an earlier identity theft issue affecting another service provider. As other reviewers have stated, during my membership period I have had my credit cards cloned and fraudulently used, but never have any of these breaches been picked up by ProtectMyID. Ironically, when I have received an alert about possible breaches of my identity, these have occurred while I have been working overseas - where risk of identity theft is usually higher - and from where it is physically impossible to access the ProtectMyID website to find out what the alert is! The site does not allow access from non-US based web servers it would seems. A ludicrous state of affairs and another reason why I would never recommend this company or its products.

I don't like giving negative reviews. I only give them when company is very bad. ProtectMyID from Experian is a joke. I was given 2-year paid membership by my previous company that gave away W2 in phishing scam and about 10,000 employees' personal information were exposed. Since ProtectMyID started "monitoring" my credit cards, etc., I had 3 Visa credit card stolen due to online breach with different websites. I have phone text monitoring of my CCs' spendings. I was able to cancel my CC in time not to suffer any financial loss. I had my CCs replaced with different CC number. Not SINGLE time ProtectMyID caught any of that and notified me. They did not even see when I closed my stolen CCs and opened new ones. Monitoring from Experian is a joke.

Given a membership due to a data breach to safeguard against identity theft. I did have something come up and tried to contact ProtectMyID regarding my credit report. YOU CANNOT CONTACT THEM or talk to a real live person at all. Their info says they are accessible 24/7, but I emailed and tried three different numbers -- All they provide is a recorded message but no customer service rep is available. Recordings tell how you can sign up for service or info about a report -- all they give you are three different recorded messages. No one is available to help with a question. NOT recommending this company. I'd give zero stars if I could.

I am having an issue which I think is fraud and have been on the phone for the fraud department for over 30 minutes, nobody ever comes on the line. I have called 3 times, what horrible 'service'. Don't bother, go to Life Alert or a company that will be there when you need them. These people don't even come to the phone and they don't communicate across departments. What a waste of money.

They failed to show an inquiry on my credit score. I know it was there because it was me to order a new credit card. I contacted customer service several times and every time it ends up with "This issue is sent to an appropriate department" without any followup. When I try to ask about the status, they deny to provide any update. The issue is more than a year now. Totally unprofessional.

ProtectMyID sounds like a good idea at first. Get alerts from one of the major credit reporting companies (Experian) when something unusual is reported to your credit report. But wait! First off, the "alerts" that you get tell you nothing other than the bare appearance of new data on your credit report. In my case, I got repeated alerts while I was shopping for a home loan, all for the same event.

I have had ProtectMyID through AAA for several years now. It's wonderful that I know that something is monitoring my credit and notifying me to make sure that everything is in check but recently I had a situation where I needed their help in resolving a problem. They have a fraud resolution department that they boast will help you and I felt safe knowing that if something came up, they could handle it. Between AAA and ProtectMyID, I pay a lot of money per year for this type of service. I called the fraud resolution department for help with recent activity and all they could do was listen. They ended up patching me over to one of the credit bureaus so that I could handle it with them personally. Was I mistaken to know that they could handle this for me like Discover card does when I have and need fraud resolution with disputes? Apparently so.

I would recommend their customer service to any and everyone. They treated me nicely, and they showed me what real customer service is supposed to be about. I spoke with them without any problems. The cost is beyond affordable. I can't complain at all. To get started, all you need is a dollar. This will get you started with a free-trial. After your free-trial is up, you can cancel or pay a low monthly fee to continue with their services. The way they monitor is incredible. You can and will feel safe with them. They sent me email and postbox notifications, keeping me updated on a daily basis. They have me what I call, Identity Confidence. They are most definitely reliable. Whenever I needed them, to ask a question, they were always there without hesitation. I knew that I could've always counted on them for full support.

They were very quick to respond to me when I had any questions and made the whole process smooth for me. This service was very adequate and was helpful to my needs and did exactly what was said would be done when I signed up for it. It is worth what you pay. I paid a small amount for the service and I think it was a great deal. I think I got a lot more bang for my buck than I expected to get. They updated me any time something seemed fishy on my account and I feel like this service kept anyone from stealing my identity. I would use it again if I felt like I needed it. Very reliable. Never worried if they were going to mess up and if I was going to end up with some type of trouble. It was so easy and very trustworthy to use.

Always there and willing to assist, never needed to investigate but I imagine they would have done a very good job. They were always courteous, attentive and prompt. I would recommend them in a flash. The cost was good for what they do to protect you and your accounts. Very pleased and am glad I was able to reach this service. Good pricing for the length of services they offer. You feel very safe and secure with this company as they are high tech and well aware of how to protect you and your accounts. Very good at what they do. This company is amazing, very up to date and very private and protected when it comes to your accounts and private information.

Should you have any problems at all, the customer service is there for you 24 hours a day. Please do not be afraid if you think your questions are silly to ask because some silly questions can really save you time and money. The cost is actually lower than your top of line services. Same great results and I totally feel comfortable in having this service ProtectMyID. I really feel secure and safe using this service and so will you. Give them a call and check it out for yourself. The best feeling is knowing they care about you. See for yourself and you will not be disappointed. It's like a warm blanket spread out all over you. They are true to their word and rest assured you will sleep like a baby knowing they are there for you and your family. I trust these people and so will you.

I have not had to use their customer service as of yet, but I would think that they would be very helpful in whatever problem or question you may have. This was given to me as a free service from my gas and electric company, as they were compromised and they gave it to their customers in hopes that it would protect them. They send a report each month and note any changes in your account, any inquiries, any new credit card that you may have received. They are very helpful. Very reliable, with their 24 hour monitoring and making note of any compromising activities that may hit you. They will notify you immediately if anything is suspicious.