T-Mobile Reviews

I have nothing but great things to say about employee Jay ID #**. I have been trying to resolve this issue for a month, but he went above and beyond to help me. He had patience and understood my frustration. He was kind and attentive and asked all the right questions. I'm still on the phone on hold as I write this because he is going that extra mile to solve my issue and he is getting it done. It's been a while since I have had excellent 5 ⭐ customer service assistance like this. He deserves a promotion. If all the customer service agents were like him, we really would live in a better world. Hands down the best. Thank you Jay!!!! I pray you are blessed with all the good in this world in abundance. Thank you!!!

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

I want to recognize **, Senior Mobile Expert at T-Mobile, for providing outstanding customer service. I went to the store on Friday July 3rd to activate my internet service. ** was professional, knowledgeable, and genuinely committed to helping me. He took the time to answer all of my questions clearly, explained my options without any pressure, and made sure I understood everything before moving forward. His patience, positive attitude, and attention to detail made the entire experience smooth and stress-free.

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I called T-Mobile to inquire about my 80-year-old father's bill. At first, I talked to Jennifer. She was very helpful and patient in trying to understand the problem and chip away at finding a solution. Unfortunately, my phone died. I then called back and talked with Jasmine. She was fantastic. She stayed on the phone with my dad and I for 75 minutes. She researched the problem, asked questions, and started solving the issue. She was never in a hurry to complete the phone call. She made sure to take her time and complete all the steps in the correct order. She double checked her work to be sure everything was done properly. She even reviewed everything with my dad and I to be sure she did not miss anything. She did a great job!!

Terrible service. Waiting hours for help. Rude customer service rep. Service sucks; can't get any help. Service keeps dropping.

Really poor cell and wifi service. Finally had a tech tell me the address for my wifi was in Philadelphia. I live in SW Missouri. They lied to the computer so they could sell me wifi that they knew would not work at my address.

The employees tell you they changed your plan but don't. Spent over 2 hours on the phone with three different representatives on 8/9/26, with the changes not made after they claimed they did. Employees do not want to work and hand over the case to another employee.

I am extremely frustrated and disappointed with the way T-mobile has handled my service taking over UScellular. I have been dealing with this issue since Friday and have already spoken with six different people, yet no one has been able to help me. I have been a customer and expected a company taking over my service to make the transition as smooth as possible-not leaving me without reliable service and make me spend hours calling customer services with no resolution.

I went in to a T-Mobile store because I lost my phone. They told me I would need to buy a new phone and proceded to sell me a new Google Pixal Phone. Which after telling me all the cost and service they then told me they had none left. This took about 40 minutes for them to open a safe and look for the phone that they know was not in there. They then tried to sell me another Pixel phone, which they also did not have. After that, they brought out a Samsung phone and told me this was my only option. They next told me I would have to add a like to my existing account in order to get the phone. Then a month later they told me they discontinued my plan. I am now paying double what I was paying and using a phone I did not want. T-Mobile, your business practices are questionable and I will be looking for a new carrier. My advice is DO NOT USE T-MOBILE.