T-Mobile Billing Disputes

Over two years ago, I had an existing contract with T-Mobile and wanted to change to a family plan in order to get my mother a cell phone. I brought her to a T-Mobile outlet in Valley Stream, NY. The customer service rep told me I had two weeks to decide if I wanted to stay with the family plan. Within those two weeks, my mother decided she didn't want the phone.

When I went back to switch back to my single plan, the customer service rep told me there was no such thing. For the next two years, I was stuck in the family plan. The bill was auto paid from my bank account. Last month, the two-year contract ran out and I called customer service to switch me to the 4G pay as you go plan. I have since made my first payment and have received two letters--first from a Jovita ** and the second from Felicia ** stating that I owe $161.06. I have provided them with bank statements to prove I am up to date on payments but they seem adamant that I owe this.

I went into this location on January 22, 2012: 17401 Southcenter Parkway #121 Tukwila, WA 98188. My family has been with T-Mobile for over 9 years and we went on pre-paid for about 3 months to see what we wanted to do whether to keep business with T-Mobile or move on to another carrier. I decided to put our family back on with T-Mobile and the representative Himirindi helped me and did not go over any important information about the return policy. I work in a wireless sales environment and this is something we do not forget to go over with our customers. I later needed to return my line and phone and went online and searched for the in-store return policy. It then brought me to a site where it stated the return policy was 20 days to return device and contract, except if we lived in CA it was 30 days. I called customer care to make sure my point was valid and I spoke to a representative who went and assured with his supervisor. He came back and told me that I was right and it was valid and that I could go back to the store I purchased it from and have the right to return my plan and device. After I got off the phone and verified this, I went straight to T-Mobile that was closest to me, Burien T-Mobile (right next to jack and the box).

I spoke to the manager there and she said that it was 14 days and if I had any further regards, I would have to take it back to the store I purchased my phone from and speak to the manager. The manager at the Burien location asked if I wanted her to call the manager in Southcenter Parkway and make sure that I would be taken care of. The day after I went into this location where my device was originally purchased. The manager was not working like the other employee said she would. I ended up talking to another employee named Kevin and his supervisor that was by his side the whole time witnessing everything what was said and done. He was in the process of returning my phone but I had left my charger at home.

He told me that I could just bring it in the next day when I am available to speak to the manager to settle everything and then return the device as well. I asked him twice what the return policy was and if he gave me another false information, it will soon be another complaint going to corporate and the Better Business Bureau. The employee, Kevin, reinstated that I did not have anything to worry about and that I have 30 days to return the device as well as my accessories. I said okay, I will be back tomorrow. I came in the very next day, which was 02/10/12, and waited for over half an hour for the supervisor to get the manager to finally come out of her cage. She came out but did not approach me. I was surrounded by 3 other employees who were asking me to repeat the situation over and over again.

I told them that is why I needed to talk to the manager. Finally, I could not take it anymore and my tone of voice started to rise. The manager Lindsey heard and finally came over an hour later. I told her it was her employees' fault giving me the runaround and wrong information. Lindsey did not want to help me and told me to take it to corporate and the Better Business Bureau. She sat there and basically told me that I was a liar even when I stated that I had witnesses. I will never ever come back to this company ever again! I was falsely accused and was given false information! These people do not care about you! Especially the ones at this location. Worst trained employees I have ever met in my life.

I guess since T-Mobile is basically going out of business, they need to scrape all the money they can out of the customers that know it's time to leave. I called T-Mobile in November of 2011 to ask when my account would be off contract. I was told on 12/25/2011 (gee what a great Christmas present). So, when I linked up with a new carrier and had my number ported over on 01/03/2011, I really thought I was in the clear. What the knowledgeable T-Mobile rep failed to tell me was I would have to close my account on the day my billing cycle ended. If I would have known that, I could have held out a bit longer with T-Mobile to ensure they wouldn't get extra funds out of me.

Lo and behold, it was the end of January and I got a notice from T-Mobile saying I owe $90.13 for a past due bill that I never got, because the same day I got my number ported. T-Mobile shut everything down as far as my online access (you guys are so bitter). Okay, fine, I'll pay the little $90.13. So when I called to pay via the phone, I was then told the bill was now $241.53, because I got charged through 01/27/2012. Mind you, I had my phone turned off with T-Mobile on 01/03/2012, so I thought they would have pro-rated me which makes ethical sense. Furthermore, I kept getting calls from 201-818-3960 at least twice a day. Who is that you ask? T-Mobile of course is looking for their precious coins.

So long story short, since I don't need my credit affected by this madness, I paid the full $241.53 bill. But I want to dispute T-Mobile having access to charge a former customer for services they do not render. That's like paying for a car wash when you only drove past one. It makes no sense. I hope something happens where justice is served. T-Mobile is an orphan of a company still searching for a home and I hope they never find one. A company like that with employees that support their negative business practices needs to take a hike! Good day former T-Mobile neighbors. I hope you all are doing okay!

Okay, T-Mobile says they give a 10-day grace period after your bill has become past due for 1 day! However, your phone could still be turned off within an hour if not paid because their computer system will randomly scan late accounts! So even though you have 10 days to pay before "shutoff", your phone is in danger of disconnect, so you have to call and make a payment arrangement.

I don't get it! Isn't a grace period giving you a little extra time before anything should happen? It's very annoying to start getting collection calls one day after due date when there is suppose to be this grace period! I was with Sprint for 12 years without anything like this! You didn't hear from them until after the grace period if you didn't pay! Unfortunately, my daughter messed my 12-year relationship with Sprint. Otherwise, I would have been a longer time customer! I was on VIP status!

I, Robert ** account # ** and # **, am showing you the law that you cannot charge cancellation fee on cell phone. I went throw the same thing with Sprint and got all my money back. It's against the FCC and the new laws put in place to change these fee. I'd like all my cancellation fee removed for my phone so I can cancel them or change company! Do you really want me to go this route? I just want to cancel a fee. California judge rules Sprint's early termination fees illegal.

A couple of days ago, I've been receiving calls from this number, which was not familiar to me. Since I have always missed that call, I tried calling the number back yesterday, and to my surprise, it was from T-Mobile. As I was listening to their automated service, I found out that I still have an outstanding balance of more than $80, despite the fact that I have not been connected with T-Mobile, since December 10, 2011.

On Dec 9, 2011, I transferred to a different provider, and have requested to have my number ported. Unfortunately, my phone that night already shut down, because of low battery. They told me that they cannot proceed with the porting, because my phone has to be turned on. So my new carrier just gave me a number that I would have to call, to have my number ported. Since it's already past business hours, after the sale for my new phone has been completed, the porting can be done the following day on Dec 10, which was the start of my new billing cycle with T-Mobile. Before finishing up with my new carrier, I asked if I needed to call T-Mobile to have my service cancelled (afraid that I may incur additional charges or whatsoever), and he told me no. The account needs to be active for the porting that's why I can't call and cancel. He added that everything will be taken care of from their end, after the porting has been done. The following day, I called the number that was given to me by my new carrier, and the porting was successful.

By almost the end of December, I got a billing statement from T-Mobile. It was for the period of 11/10-12/09. Since I am no longer an active customer, I can no longer pay online, since my online account has already been deactivated. I called customer support to ask if the bill I got was the final bill, or If there are any other charges that I needed to pay for, so I can just issue one check and send the payment via postal mail. The representative I spoke with told me that that was the final bill, and that there are no other charges that I needed to pay for.

Two months after, here goes T-Mobile with their bunch of calls, informing me of the unsettled "final" bill, which was really shocking to me. It's been almost two months since their service was terminated, thus, their service has not been in use, since Dec. 10, 2011. When I spoke with T-Mobile customer service, they told me that it was due to the fact that I have ported my number at the beginning of my billing cycle, thus I needed to pay for the remaining billing cycle, even though the service has not been utilized. I then requested to be transferred to somebody who handles these kind of issues, and the lady I spoke with afterwards told me that "yes, I should have not been billed, since my account has been cancelled on Dec 10".

She told me that she will zero the balance out, and just send me the final bill with "zero" being the final amount. I then gave her my new address, where the billing statement can be mailed. This happened yesterday, and today. I got a call from T-Mobile again, about this unsettled bill. I then asked if the changes has not been made, since I already spoke with somebody about this issue. The first representative then transferred me to another, who handles this issue. The 2nd rep I spoke with told me that no, it cannot be zeroed out, because I ported the number at the start of the billing cycle, thus I have to pay for the remaining balance, and that I didn't call to have my service cancelled, and that this was specifically stated in the terms and conditions that I have signed.

I asked him if he can run me through it, since I can't see it in the "contract", or say a bunch of paper that I signed at the store the day I started my service with T-Mobile. After I read him the statements in the sheet I have, which apparently didn't include the one he was talking about. He then told me that it is in their website under terms and conditions. I mean, why would I be looking into that since that is not the one that i agreed on and signed. Since I wasn't happy with how he was handling the issue, I asked to speak with somebody else, like a supervisor. He told me that he can only transfer me to a senior rep, who is higher in position than he is.

As I was talking to this senior rep, he pretty has the same script as the previous rep I spoke with. He asked me if I was the one who called to have the service cancelled, and I said no. I mean, I was told by my new provider that automatic cancellation will happen after the number has been ported. Plus the fact that when I tried logging in to my T-Mobile account, I can no longer access it, since I am no longer an active T-Mobile customer, and that my account has been deactivated. Doesn't that imply that the account has already been cancelled? During our conversation, he also mentioned about the terms and conditions (when the number is ported within the billing cycle, the customer is responsible to pay for the remaining billing cycle) which I was not familiar about, nor part f the things that I signed.

In that more than an hour conversation, he told me that it was stated in the terms and conditions about me paying for the remaining of the billing cycle, due to the fact that there was no request for cancellation noted from my end (even though service is automatically cancelled after port activation), and that the charges were right as far as T-Mobile is concerned, thus, no adjustments can be made. No matter what I tell him, he always brings me to the terms and conditions I know I never agreed upon, since I don't have it in the sheets I have signed.

It is just frustrating you being given different information, first of that, when I was trying to settle the last known bill to me that I have clarified wit the customer rep. I was told that that was the final bill. Second, the rep who told me that it will be zeroed out, since it was cancelled on Dec. 10 but apparently was also not true. The most frustrating of all, is having to pay for something you didn't actually utilize. For me, this is major cheating! I have read a couple of same complaints and frustrations online, which I believe means that kind of ways or "terms and conditions" that T-Mobile has is not something that is really made known to their customers.

I believe that you wouldn't be seeing something else online, or the same complaint if this is an isolated case or if T-Mobile took the effort of stressing this kind of situation to their customers. I am not quite sure if this is a way for T-Mobile to generate additional income, or for kind of "getting back" with their customers, who opted to join a different provider/carrier, who is more capable of delivering better service to their customers. I hope this issue can be escalated to the "powers that be", who can help consumers who feels have been cheated or robbed helplessly. I am really hoping and praying that somebody can help people like me stand up to, and question T-Mobile about this kind of ridiculously unfair charge/s.

I had a call from Tmobile customer support offering me a better plan and to lower my monthly bill. I was tricked and I got less for what I was told. I had a 3000 minimum family plan promotion and was suppose to get a $100.00 rebate for opening 2 lines with a two year contract. I have all the original paper work and still they could not do anything to refund or correct any wrong doing on there part. Now I have a bill for $1500.00 plus. And they could not recover my phones when I paid insurance.

I have already sent a letter 10 days ago, and have not heard a word form anyone. In Nov., my daughter went to the T-Mobile store in Cicero, NY. She purchased a plan for her son and daughter. Her son had been on my plan for 3 years. She had him taken off my plan, and now I went from a family plan, to a single plan. I am retired and widowed, so I find it not affordable to have a cellphone anymore. When I called to cancel, they told me I have a 2 year contract, and have to pay $200.00. I then received a bill for $283.00.

The man in the Cicero store was very rude to me, and also on the phone, no one said they could help me. I went online, and asked an attorney. I was told if I went from a family plan to a single plan, there should not have been a contract renewal done. When I spoke with my daughter, she told me the man who helped her set up her account, and removed my grandson from my account, told her he was just starting this job. He also told her there was no contract for my account. Could someone please help me as soon as possible, as I am not paying this bill until it is resolved.

When I noticed they changed the billing date without proper notification, I called the customer service. I also wanted to bring up my concern regarding them misleading customers with the $49 unlimited plan. When I asked the agent what was going on, she started to giggle and had the nerve to tell me that a notice was mailed with the bill that was sent out in Sept. I immediately asked the agent what was so funny, that I didn't think this was a funny matter since it is dealing with my money. She replied that she was trying to make this situation "lighthearted". I then informed the agent to please look at my account and verify that I am a paperless bill person and that I check my account online routinely, and there was no notice sent to me via email or on my account. She stumbled on herself with the next reply saying, "Oh it was on your online bill". I proceeded to inform her that the online bill view is not the same as the bill mailed out so that there were no notes on the bill. She proceeded to inform me in a very condescending tone that "T-Mobile reserves the right to change the billing cycle whenever they wanted without sending out a notice and it was not breaking a contract". I asked her to please send that to me via email or mail and she said that she had nothing that she could send me stating that. I asked for her supervisor and she hung up on me immediately. I called back and immediately got a supervisor, got the "corporate address", sent a letter to the corporate office and I never heard anything back from the company. I posted a discussion on T-Mobile's Discussion board concerning the complaint of the CS agent and the treatment I got and how she was giggling on the phone, and the bill change date, and concerning the no response to the letter sent to corporate.

I got the following response back from an employee that identified himself as Adam *** stating, "To clarify this, T-Mobile has not changed any billing dates. Instead, what has occurred is the billing due date has been modified. Previously, T-Mobile gave customers 27-28 days to pay their bill after their bill cycle close date. The bill due date was moved up by up to six days for postpaid customers effective September 1, which aligns T-Mobile with their competitors. T-Mobile's billing system has been very consistent in providing the same due dates for some time; however, this was not a locked in process. Due dates were fluid and could change at any time, requiring customers to review their due date each month. Special notification of such a change was not required for some customers, as a billing statement is said notice. For those on Paperless Billing, an e-mail was delivered to the same address where the Paperless Billing notifications are delivered. While this may have come as a shock to some, it is not a material change of the contract terms. We do understand there have been some recent changes that have not sat well with customers, but T-Mobile is doing what they can to help guide customers through. I hope this helps explain the changes".

I immediately replied back, "Thanks for the information; however, you didn't address the main issue at hand, the rude customer service I got and the no reply from your corporate office concerning the letter I sent in". No one replied to my post concerning that, and I shortly cut my ties with T-Mobile, I ported my number to AT&T and got the service and the type of plan I needed. I am not only having an issue with the billing date change, the rude customer service, but also with the fact that I added a line online for the $49 unlimited plan and when I started to get my new bills it was billing me 250.00. I called customer service and they said that since I already had an account and that since it was a free phone offer that I couldn't get the 49.99 on either line. There was no fine print that said that, on TV or online, in fact when I signed up online it stated what my bill would be. They refused to honor that and to assist me with it. Since I had ported over they have been harassing me calling me 4 or 5 times a day. I informed them that unless I hear from the corporate office concerning my complaint I feel that my bill and cancellation fee is voided due to the service I didn't get. It has gotten to the point that they sent out a letter a few weeks ago that it was my "last" notice and that there would be no other contact and that if I didn't respond within 10 days they would forward my bill to a collection agency. Well, they are still harassing me. I am filing a complaint with the consumer complaints and to FTC concerning this. I had logged into T-Mobile discussion boards to get my comments that I left on here to forward to the consumer affairs and FTC and lo and behold, I am not authorized to view my own comments or the discussion I started. It is no longer on the boards, they erased everything I had left on here concerning the treatment and such.

I changed plans to add minutes, I was not told that I would be on a new contract. I have been with T-Mobile for 4 years, not under contract . I still have the same phones same SIM card. Now, I have been put under a new contract, and don't want to be. They did not inform me that I would be put on contract. If I had known I would have stayed with the old plan. Why would I change plans, if only to keep my old phone, which are worn out, and only gain from 750 to1,000 minutes. The lady on phone told me there would be no change to the existing contract.

On or around 01/27/2012, I called T-Mobile to setup a post dated check for $249.80 to be debited on 02/01/2012 for my cellphone line **. On 01/31/2012, I called T-Mobile, and spoke to customer care, and asked them if I could possibly cancel the post dated check, and just have them take the payment of $249.80 right there and then from my debit card. The lady said she would check and placed me on hold, when she came back to the line, she said that the process could be done, however if I wanted her to process the payment on my debit card, it was a $5 charge, or I could do it on the automated line for free.

I requested the automated line, made my payment for $249.80, hung up, and called again. When I reached customer service again, I asked the lady to verify that the post dated check had indeed been cancelled. She placed me on hold again, and when she came back to the line, she confirmed the check had been cancelled, and I would no longer be charged electronically. Today, 02/03/2012, I wake up to find two charges had been made to my account for $249.80, the one on my debit card, and the electronic debit, which put my account in overdraft for $249.80. I called T-Mobile, but as usual, they can't do any thing more than half-meant apologies, which still leaves me with a bank account in overdraft. I had 3 lines with T-Mobile originally, and because of their incompetence, I have cancelled one by one. I can't wait to cancel this last line, so I never have to deal with their staff. The financial department agent I spoke with today suggested to stop payment on the electronic debit. How am I supposed to but a stop to something that was already charged? At the end of my call, he has the audacity to ask me if there is anything else he can help me with? He didn't help me at all!

Our company signed a contract with the below company, who is as a T-Mobile business partner. We signed the contract in December 2010, and since then, we have been having serious contract violation issues, plus a huge lack of customer service and communication. We have been promised several things in writing, and can produce emails as evidence to these. Jaime ** told us T-Mobile would pay half of our $3,000.00 early termination fees, due to the previous vendor, Sprint. I have this in writing. It has now been 12 months, with no payment from ** or T-Mobile. I am now expecting the entire $3,000.00 in full to be paid back as compensation for the negative credit rating we have received from Dunn & Bradstreet, in effect to this unfulfilled promise. T-Mobile should stand behind, and take full responsibility for their 3rd party company's awful mistakes. We are promised to receive the early termination fee.

I recently ported over my service from T-Mobile to another carrier. To my surprise, they are going to charge me full month of bill since I changed the carrier after 5 days in my monthly billing cycle. This information was never communicated to me by my new mobile service or by T-Mobile. My hard earned money is taken away by thief and cheats. Down T-Mobile!

Over the holidays, my wife had her cellphone stolen. We reported this the moment it was discovered. We do not use our cellphone as often as a lot of people do, and are not in a contract. The last time we renewed a contract was in 2008. We were told then that we had to opt in to use international calling. We have never made an international call, nor do we ever intend to. The stolen phone (lifted from the wife's purse along with cash), was used to talk to Cuba all night while we slept. It came to over $1,500.00 in calls made. We could not use security built into the phone, as we are senior citizens and tend to forget.

Also, the phone had too small a keypad, which we were going to get new phone after holiday. We tried using a code to lock the phone, but had many issues. While these issues are personal, they relate to the ease of use, which is difficult in our cases. T-mobile treated us (and continues to do so) like common thieves. We were the victim, yet we are presumed guilty.

They refused to remove these illegally made calls from our billing, and continue to harass us for the payment. How can phone companies be allowed to treat people in this manner? A police report was made, and we are out over $500.00 for our phone. If we had a 2 year contract with them, we were told we could have had coverage, but since we do not, we cannot even pay "protection" money.

I thought the Mafia days ended years ago, obviously this is not true. T-mobile is ripping off honest consumers. We are forced to take issues like this to court. If they themselves would remove the incentive for the thieves, by making it hard to use a phone after it has been stolen, this would not even be an issue. They profit heavily from people like us who are innocent, but guilty by them. I can understand if someone I knew placed these calls, or even if the phone was under my direct control, but to charge me for a criminal act is wrong.

I was losing calls, so I decided to get a different phone carrier. I found a carrier, and ported the number. The next day (1/5/12), my wife called to customer service, and find out if there was a balance. They said the balance was zero. Three weeks later, I get a bill for the full amount. I called and talked to Eddie. He said, I don't know why they said the balance was zero, but when not notified, they charge the full amount. I guess a call to notify, get the final balance, and porting the number is not enough.

In Sept 2011, we moved to a new house. Inside the house and the yard, there is no coverage. We are just paying the bill without any use of the phone and contract was renewed for another 2 years in Nov 2011. Since we moved, we contacted several technicians and no satisfactory response. We were asked to buy a 4g phone but one of our friends with 4g came to our house and has the same problem, no coverage! Then what is the point of telling a customer to buy 4g phone? We had been to several stores and talked to many techs regarding the issue but instead of helping a customer, they are just bluffing to do this and that which is not at all useful. Then we were asking to add a booster to our plan and they said the plan is not eligible for the booster.

We never activated the internet on the phone but they were charging us to accessing the internet, since 3 months. How come we can access the internet without activating? On 1/4/12, we talked to Christian, one of their techs and he said will credit the amount charged falsely for the internet usage. This month, we got another bill and again charged $30 for each line but never credited the amount they promised for last month.

Our plan is $49.99 + tax but each month we are getting bills with high amounts and this month for $122.74. We understand the taxes and surcharges but if you calculate, it is still too high for the plan we use. We don't have any text messaging, email or internet access, then how come the $49.99 plan has this much high charges each month. Today, we talked to tech Jesse, the service no. 4440244 but he was not at all helpful and said he does not have any record that showing we talked to Christian last month regarding the extra charges credit.

Now he is telling we are eligible for the booster service to our plan, which we were requesting for 5 months and they denied then and now we are eligible, does not make any sense! The tech we talked today Jesse, was accusing us that we did access the internet which we did not. Instead of helping a customer, he was trying to prove that it is our mistake and not their fault and they cannot do anything to solve the problem and make the customer satisfied.

We cannot pay any bills extra that we are not responsible for. We have been going through a lot of problem with T-Mobile and no one seems to be helping instead we are just wasting our time, money and losing patience. We need a complete resolution of the problems or we will be forced to go higher authorities. We are sick and tired of talking to all T-Mobile representatives.

After being a T-Mobile customer for 10 years, I was no longer under contract and decided to switch to another carrier that offered better plans and phones. When I made the switch, I cancelled the T-Mobile account my account was only active for 5 days into the billing cycle. When I received my Final T-Mobile Bill, I was charged for the entire month for service that was not rendered.

When I called T-Mobile Customer Service, I was told that they do not prorate service and that this was listed under the Terms and Conditions Sec 3. She also said that the T&C could change at any time, but the T&C states unless T-Mobile is notified of cancellation, then you will be billed the entire month's cycle no matter how many days you used it. They were notified by Verizon Wireless the day I changed carriers.

There is no verbiage about who has to notify and how many days. I figured that was enough notification. It is illegal to charge customers for services they did not provide. They are trying to get away with this as a way to punish customers for leaving. I should not be responsible to pay for something I didn't receive and they seem to pick and choose what part of the T&C they want to follow and interpret it any way they want. What they are doing is illegal and they are getting away with it!

Someone put a phone in my name and they are trying to make me pay. When calling this company, they send you to this website. Are you for real? There are people messing up your name and credit and they want you to write some mess on some website.

I have three lines under one account with T-mobile. I upgraded a handset and web plan as per terms outlined in rebate offer. They denied the rebate from my account based on specific line. The terms of the rebate does not specify the line, only the account for handset upgrade.

I was charged $19 to make international calls to UK last month. But international call is blocked since I took the contract 3 months ago. When I called them, the customer service lady was telling I was charged for receiving international call. I receive international calls everyday, in that case, the bill would have been $1000 and not just $19. Later on, another guy said I was charged for making phone calls, not receiving! But my international outgoing is blocked! Then I started checking my previous bill and found I was charged two months ago for making phone calls to Ghana for two minutes and it was $5.38. It means I paid for this call already and I did not check and so I did not know that I was wrongly charged to make phone call to Ghana! I called the customer service, but they do not agree to accept their mistakes, which means I get to pay the bill!

This is in regard to my account with T-Mobile, which read:

On November 27th, 2010, we made the grave error of entering into a contractual agreement with your company, for the purchase of four phones and two broadband devices. One of the phones was to be used in Florida, one at a Christian mission in a rural area in Kansas, and the other two in the Kansas City area. We went to great lengths to insure that each phone would work in the area where intended. We were advised by your sales associate, that the phone to be used at the mission in rural Kansas would be roaming the majority of the time, but that would not be a problem. We were further advised that the broadband device to be used at the mission would work in that area as well.

Subsequently, one year later, you in your convoluted sense of fairness, and loose interpretation of what constitutes a contractual agreement, notified us that the phone in the rural area was being canceled, due to excessive roaming, despite what we were initially told by your sales associate. The broadband device never did work at the mission. We, early on, terminated the device at the mission, and paid your termination fee, while then learning in the process that T-Mobile was a company completely devoid of any sense or idea of what constitutes business ethics. Hence, we had no device at the mission, and had to go looking for another phone to be used at the mission. We contacted your people, and asked to modify our family plan to a plan with less minutes, because we were then short one phone, and had a decreased need for minutes. We were told by your representative that we would have to extend our plan for two more years, to change the plan. In realty, any extension of service with your company is not even a consideration.

The other broadband device (reference 788601505) never worked. The intended use was in the Kansas City area. I paid the monthly fee for the device, and made repeated attempts with your service representatives to make the device work. All of my attempts were to no avail. Your people tried, on numerous occasions, to make the device work, going so far as to send out a new SIM card. That did not work either. They finally gave up, with no further answers. I then finally got with someone in your employ, who after hearing the saga, agreed to waive the early termination fee, on a device that never did work. At my next billing, and once again, despite what I was told, the charge for the early termination fee was included. Once again, I called in, and after working my way through your maze of phone blocking tactics, found another one of your representatives, who told me she did find a record of the agreement, to waive the fee, and that the fee would be taken off the bill. Guess what? On the next bill, the fee is still there, and you, in the process, shut off our phones. I called in again, worked my way through the maze, get another one of you representatives, and was told that no record exists of any agreement to waive the fee.

This may come as a complete surprise to you, but people base decisions upon what they are told, when they enter into contractual agreements with companies, be they written or verbal. A fiduciary relationship is assumed, and decisions are based upon that relationship from a position of assumed trust and good faith. You have broken two contractual agreements, both verbal, but nonetheless binding. At this point, I will expect you to honor the verbal agreement made by one of your employees, to waive the fee on the aforementioned device. I would then ask to be released from my association with your company on all devices in question, with no recourse or further obligation of any kind. T-Mobile omits a stench that I can no longer tolerate.

I receive a text from T-Mobile on 01/28/2012 at 3:59am stating that my current balance due on my account is $560.68, with a bill in the amount of $212.27 that is past due. In order to keep my account open, I need to pay the past due amount of $212.27 at least or the full amount of $560.68, also to avoid interruption of my service that will cost me an additional fee of $20.00 per line to be reactivated.

I have 1 line for myself and 1 line for my mom, we are under the truly unlimited plan for each line that is supposed to only cost $49.99 per month, that only amounts to $100.00 and yes I understand the taxes, the fee to have 911 available to call from you phone, and certain additional costs from the state that are just unavoidable. However, each month I am paying a different amount, as seen above with out going over my 4g data plan, that is only on my line and not my mother's because she does not have the internet on her phone nor does she get, send or receive picture messages.

My mother simply texts and makes phones calls. If I just paid $526.68 in December in cash at a T-Mobile store, and yes I admit I was a couple of months behind however, it was only because T-Mobile kept taking the money out and then reversing the funds back into to the bank numerous times and this started happening on November 15, 2011, I did in fact start disputing these charges as soon as they were appearing on the bank account that my mother and I share. I faxed T-Mobile our bank statements twice for an investigation to be opened. The Supervisor promised me she would call me back to keep me updated on the goings-on in this investigation, which of course she never tried to call, email me or even send me a text message to keep me updated.

When I finally got a hold of a customer rep that was able to answer only a few questions I had, there were other promises made to me that were never completed on their part even though I had made numerous attempts to try to find out what was going on. Once again no response in anyway. I have been a customer of theirs for at least 8 years now if not, more and this is the first time I have ever run into a problem with them like this. I do have a contract with them for my line as well as my mother's line or else I would have already been gone. I very much so did not expect another bill for over $500.00 the following month we had just paid them over $500.00 the previous month! Especially knowing neither of us went over the plan at all!

They messed our holidays up tremendously by going into our bank account getting paid and then reversing the charges, because they did this we were unable to have a Christmas dinner (we ate microwavable chicken pot pies, no gifts, no greeting card even from me to my mom and from her to I ). I pawned all of my gold jewelry just to get the amount of December 22, 2011 paid so that we were able to have our phones turned back on and it was completely necessary because I had just started getting hits on my resume after 4 years of waiting for a single hit! I do not even want to think of the job opportunities I may have missed because of T-Mobile's mistakes. Once again I keep calling and they can offer me no response except: "Both investigations have been closed down ma'am and for security reasons I am not at liberty to discuss this with you."

I asked if there was someone available to handle the matter after being on the phone with them for literally hours and of course I was supposed to receive a call back and of course surprise, surprise, that never happened. I am completely at the end of my rope and I am so very upset with them after all of these years and referring so many of my friends to them. When I call in, the first thing they tell me is what a valued customer I am. Well that is obviously so untrue because if they valued me at all, I believe I would have at least gotten a single call back before at least 1 of the investigations were closed like they had also promised they would do and I did not receive a call before they close both investigations.

Please help I have never had this happen to me at any company before. I have never been treated as a "valued customer" in this fashion. I need help or at least some advice as to where I should take my next step to. Thank you very much for taking the time out to read my angry but most needed letter, I hope that you can help me in any way. Have a wonderful weekend and I do look forward to hearing from you.

I have been a customer since T-Mobile was Voicestream (over 11 years). Recently, we moved from Hawaii to zip code 24363. We had changed our address prior to our month of waiting in CA for our container and our trip across the US. We were getting ready to upgrade our service to a smart phone service since our two year contract was coming up for renewal. We waited until we were about 2 days from our new house when we called customer service. We upgraded our service plans over the phone using the new address. We were told we could pick up our phones from any store when we got to our new location (we wanted to pick our phones out personally).

We got within 50 miles of our new house and got 0 bars. Dead zone! When we got to the house, we were frantically trying to find a signal because we had family members driving over 7 hours to come and help us unload our truck. We even drove around and could not get a signal anywhere. Our new home, it is on the Blue Ridge Mountains. We finally got a land line installed and I called them and acted like a new customer. I gave them my address and they said they did not offer service for my zip code area because we were in a true dead zone. So I finally told them I was a customer who 2 days before arriving had upgraded my account and wanted it cancelled since our phones would not work and I wanted the fees waived. The person hung up on me. I called back and actually got someone who used to work in customer relations and actually handled connecting me to the correct department, did all the talking for me while I was on the line and told them she already tested our area and verified we live in a dead zone. I was told no problem and the account would be taken care of.

I get a bill a month later with a monthly charge and over $700 in cancellation fees. I call back again and repeat my story, they found the remarks in my account and agreed to get rid of the extra fees and I paid the monthly charge left on my account.

Now, it is again a month later. Guess what, I am getting a bill for the cancellation fees again. This time when I call, I am told my account was reviewed and that they decided to use my original address of the account to base my service (which was Florida 11 years prior). And that I would have to write the corporate offices in Tampa a letter as to why I thought the charges should be waived along with copies of utility bills to prove I lived in a dead zone so they could consider my request. Now if that's not stupid, I don't know what is. They also told me this had been adopted into their policies 8 months prior to my first call and stated that the people in customer service did not have the authority to waive my fees. I did fax the request documents but I also found direct phone numbers to the president's office at ****. I called and left a message. I am awaiting the 7 day waiting period to allow them to respond. I am not paying this bill. It was fraud for them to sell me a contract in an area they don't provide service.

I added a 2nd phone line and ordered a new phone on 12/30/2011. UPS sent it to the wrong address and can't retrieve it. I reported to T-Mobile that day and they won't send me a replacement phone. After several phone calls back and forth and finding out one after another that each customer service rep promised to put in an investigation, they never did. Finally, someone from T-Mobile corporate office sent me a new phone. Overnight, I decided I was so stressed over phone issues and wanted to cancel everything. I wanted a refund for the phone and canceled the service. T-Mobile won't cancel unless I pay an early termination fee. But they already violated the agreement/contract when they did not get a phone to me. I did not have a phone to start the 14 day cancellation policy which states "You can cancel a new line of Service without paying an Early Termination Fee if you cancel within 14 days of activating a new line of Service". I never got the phone and therefore never activated it. Why, then should I have to pay an early termination fee? I shouldn't.

Okay, I haven't being with T-Mobile since I found out they're trying get over people. A bill came in the mail today. I don't have $641.71 to pay those fools. My job doesn't pay me enough. I only work one day. And that's how much they want me to pay. And I wish someone do something about that because I'm tired of them now. They need to leave me alone.

T-Mobile is a rip off company. Do not do business with T-Mobile. They think they can get farther ahead with dissatisfied customers; they are wrong. When I signed up for the $2 a day plan I did not expect my money to disappear from my account unless I made actual phone calls. I do not expect my money to disappear automatically without making any calls whatsoever. T-Mobile is going to lose a lot more money than they took from me. Nobody wants to do business with a crook. They think people don't read thisthey are wrong. Customers matter.

T-Mobile cut my phones off on 10/10/11, then sent a bill stating I owed them 216.00. The first bill that came was 121.00. I called to tell them to cut the phones off, which they did. The next month's bill came, it was 216.00. I explained that my disability check came every third Wednesday of the month. The third bill came and it was 395.16. The phone's been off since 10/10/11.

The fourth bill came at 400.00. I agreed to pay them the 216.00, but they refused it stating I owed them 400.00. Now they sent it to a collection agency, who calls from 7.00am until 11.00pm, every day and night. They threatened me verbally, stating that they will ruin my credit, and that they have place it on my credit report. They said I'll never get credit anymore.

I purchased two phones November 2011.It has been a little over 3momths. I have taken the phones into the Desoto locations twice. I have called the 611 technical support numerous of times. I am under a 2-year contract. Their service is useless. I travel a lot and I'm unable to make calls. It says "Emergency Calls Only" in lots of area. Every time I call them they want to troubleshoot my phones and that still does not solve the problem yet I have to pay $155/month for useless service. T-Mobile lied about the coverage area. I told them I had a home in Tyler in the 75702 zip code and they said, "Oh, yes, we have plenty of coverage in that area."

Even when I leave Dallas when I get to Mesquite, TX I can't pick up service. It says "No Service or Cellular One" and I still can't talk. Even when I go towards Waco it does the same thing. They do not have enough towers and they need to quit lying to consumers. I wish to end my contract with them and not be charged an early termination fee. Plus I would like to return their equipment to them. Please help. My number is **. I'm also turning this matter over to BBB/Texas Attorney General and will seek an attorney's advice to end my contract at no charge to me.

After three years of dealing with odd charges (some reversed, some not), I finally cancelled my service in September of 2011 (the contract was up August 12, 2011). Breathe easy right? Not so much. Today, January 24, 2012, I received a letter with charges of $15 for phone service which is odd as not only is this a small amount compared to the $200 I was paying per month, but also because I was on the Flex-pay (must prepay every month for service) so I decided to call. I then find out I have been turned over to collections via the automated system, which so abruptly disconnects me when attempting to speak with a representative.

Next, I called from my fiance's phone to see if I can get some answers from an unrecognized number (I ported my number to the new cell company, so it remains in their records attached to my account). Although I do manage to get through to billing, upon questioning her regarding the $15 charge and requesting the name and number of the collection agency I was supposedly forwarded to, she immediately disconnected me. Really. This behavior reminds me of the many reasons I am glad to not be using T-Mobile. I will continue to call in an attempt to speak with a manager, maybe I will actually receive an answer.

I contacted T-Mobile several times over the five years I was a loyal customer in good standing to report that I was not getting a signal where I live, at work or in several areas on the road to and from work. Two areas in particular dropped calls almost daily as I drove (hands free). I wrote a letter to the executives at T-Mobile explaining my many complaints over the years, as well as a very upsetting incident that occurred in the fall.

I was at a large country fair with my three children. It was extremely crowded. I was separated from my children for over two hours. During that time none of us had a signal on our cell phones, however, other people were talking, texting and on Skype on their phones! Not only did I not have service (in spite of climbing a very steep hill to get above the valley for a signal), my blackberry malfunctioned! The mouse that controls everything stopped working! My daughter borrowed a phone from a stranger and called my cell while I was on the hill and I couldn't answer it because the mouse malfunctioned.

I wrote to the executives explaining why I was leaving and asking that they waive the contract early cancellation fees. I received a form letter that as of some date, it is no longer their policy to waive early cancellation fees. They are charging me over $1,000 in cancellation fees and reporting me to the credit bureau!

On December 11th, I traveled to Israel along with my T Mobile cell phone for the sole purpose of using it upon my return to the US (I had absolutely no intention of using it abroad). Apparently, without my knowledge or consent, the roaming option was turned on leading to an outrageous charge of $1375. I have not used my phone, did not make one phone call, checked one email or logged on to any web site. Yet, TMobile is unwilling to listen to a loyal customer of eight years.

If T Mobile had the courtesy to send me an email at some point asking if I was aware that my phone bill is up $200, $300, $400, when I usually do not go over the allotted given minutes of my plan. I would have been aware that I was roaming and they would have done a good service. However, they waited to the end of the billing cycle to steal a big amount from an unaware loyal customer. I am outraged!

I have been a customer of T-Mobile since I believe 2002 (9 years). I have never had too many issues other than some trivial things here and there. But in October of 2011, I called to try to get a lower rate plan because every month, my bill was out of control with overages, etc. I explained the situation to the guy I spoke with (who by the way spoke very unclear English and I believe he didn't understand it either) and told him that I needed my bill to be no more than $150.00 a month because that is the top amount I can afford. He ran over a plan with me. I thought it sounded good, I accepted.

Long story short, it never got changed. I got a bill in November for $600.00. I called immediately and said, "What the ** happened, why is this so high?" The man I spoke with in October never changed my plan so I was accruing charges without my knowledge of this. A supervisor was supposed to call me back. No one did. I called back and spoke with a nice English speaking gentleman who I felt confident understood my situation and was going to rectify this for me. He said I would owe a remaining balance of $144.16 and the plan would be changed, my bill would no longer be more than $150.00 a month like I originally requested. He said he would make sure it was all taken care of. I spoke with financial services and set up payments for the remaining balance of $144.16. I paid two payments of $72.08 until I received a voice message from T-Mobile that my bill of $600.00 is past due in January. I called again; spoke to 3 different people and no one will resolve this issue. I plan on paying them for early termination in Feb and will no longer go to or recommend T-Mobile to anyone.

I reported a cell phone lost on October 27, 2011 at T-Mobile in Deer Park, which was later informed by T-Mobile that the said cell phone was being used by an unknown person. I received a bill in the amount of almost $4000 in international calls of which none was made by me. I contacted T-Mobile numerous times explaining what had happened and they responded that I was responsible. Please contact me as I don't know what more to do.

I got the $39.99 1000/1000 T-Mobile plan back in 2007, and kept the service, and the plan (until they "grandfathered" it) and the same phone since then. I was on month-to-month (not the 2-year contract) for at least 4 years. I had always wanted to change to one of the unlimited, no-contract offerings by other carriers, but kept putting it off. I finally decided on a no-contract T-Mobile, still using the same phone from 2007. T-Mobile made several free offers to lure me back, etc., but after experiencing the extremely poor no-contract version of T-Mobile at one point. I told them, in a recorded phone call "if I had any other phone to call from, T-Mobile would never hear from me, as long as I live".

Eight days later, I got a letter saying I owe them over $200! Now, each and every day, I receive phantom phone calls from T-Mobile. They just hang up when I say "hello". This, after being on month-to-month for at least 4 years, with perfect payment record. My conclusion is 1) The phone companies want to force each of us to subscribe to their expensive $100 a month android plans, with the expensive phones, whether we need or want this level of service or not, and; 2) T-Mobile apparently feels they are holding all the cards in extorting you, because if you don't "pay them off", they can and will mess up your pristine credit.

Twice, I was over charged on a cell bill, tried to tell them they were rude and said I had to pay it. I cancelled a few months early. Why would I be charged with a cancellation fee?

On January 2nd, I have received inaccurate T-Mobile bill, which includes $ 77.61 of charges of directory assistance charges which I haven't called at all for the single time. I have mentioned this to the T-Mobile customer service representative repeatedly. Even I have mentioned that, they charged me double time in a single minute, they have told me they couldn't do anything about it. Then, I have disputed this particular charge calling to T-Mobile through the phone and by writing a letter. Unfortunately, when I called today on the 23rd of January to check the status of my dispute, they have told me that, the bill is already sent to collection agent. This letter is to inform and looking for the solution for the unspeakable business practice of T-Mobile.

I had a contract with T-Mobile which had three standard phones and one smart phone. After the first three months my smart phone began to have major issues. I fought with T-Mobile for months over this issue and finally received a replacement phone which within two weeks had the same issue of dropping calls (even while on my router network), yet my other phones worked fine over the same network.

I even called T-Mobile on one of their phones and advised my smart phone was not working. I was told it was the area I was in (odd my other T-Mobile phone was working fine in the same area at the same time). This went on for over a year with me receiving five exchanges and being charged a fee for the warranty on each phone. One of the phones arrived to me water logged and unusable yet I received a bill for this even though I had it less then 10 minutes when I reported it as water logged from the factory. I latter found that the phones they were sending me were recycled by T-Mobile.

This was found after two of the five phones came to me with third party software that I never had to register to use. When I received the fifth phone I contacted the actual manufacturer over the issues and was advised the phone had been out of warranty for many months. I contacted T-Mobile both verbally and via certified mail with a letter of cease and desist based on breach of contract by failure to provide service per the singed contract. It was not contested by T-Mobile and I left them for AT&T. Two months later I began receiving letters advising of a bill due for $1200.00 for early disconnect. I again sent a letter of cease and desist and now will be contacting an attorney in regards to this issue. T-Mobile is taking advantage of their customers as if we were uneducated and would not fight back but I work too hard for my money to let this happen.

I paid on my account but was twenty six dollars short, so they shut off my service. They only do this so they can get a twenty dollar restore fee. It's wrong. These companies have a license to steal. Something needs to be done. Thank you!

I am writing on behalf of a friend who had been victimized by T-Mobile. My friend owed only $128 but due to financial reasons, she requested T-Mobile to voluntarily suspend her line until she is able to pay the balance. T-Mobile agreed to suspend her service utilizing a new gimmick. However, only to learn that her service was not completely suspended and allowed all incoming calls and text messages so they continue to bill her. Few weeks later, T-mobile closed her account and billed her the $200 early termination fee. Today, Saturday, January 21, 2012, my friend received the newest bill with a balance of $800. I am writing this letter to ensure the safety of all consumers who are victimized and forced into two year contracts. This practice is unlawful, unfair and must end.

Unfortunately, there is no rating lower than 1 star. I've been a T-Mobile customer for over 8 years. My wife and I moved to a new house 2 years ago where T-Mobile service was spotty and low quality but tolerable. A few months ago, we upgraded to new smartphones and now we get no useable or reliable service at all (unless we want to stand out by the street). I contacted T-Mobile and went through all of their technical support solutions; they even sent me a signal booster which did nothing to ameliorate the issue. Finally, T-Mobile tech services told me that my house simply wasn't covered and wouldn't be covered until they expanded the network.

My family was a T-Mobile customer for 8 years. We were planning to upgrade phones and go to a cheaper family plan on 12/18/11. We were not under contract and were told to change to the advertised plan. We would be required to buy phones at full price. The only way we could purchase phones at advertised discount prices was to remain at the more expensive, existing family plan we had. We visited a competitor and chose to change provider. Today I received a bill from T-Mobile for the period of 12/15/11-1/14/12, even though they only provided their services from 12/15/11-12/18/11. I spoke to a rep cancellation department at T-Mobile who was very polite, but provided me no recourse.

I have never had an account with T-Mobile. I want the phone calls to stop. I am recovering from surgery and I am tired of these phone calls. I will place this matter in my personal lawyer's hands if the harassing phone calls do not stop. Please, I ask of you, stop calling my phone number. I do not require a call from a lawyer. Please, just stop calling my number.

Two days ago I filed a complaint with the Federal Communications Commission (FCC) against T-Mobile for making changes to my current account that I clearly did not agree to. On the morning of December 23rd, I called T-Mobile and agreed to a plan that cost $99.98 per month. I logged onto T-Mobile that evening to order a phone and also to verify the changes that were made. I was surprised to find that the changes are what I have agreed to earlier that day. That evening I emailed T-Mobile to have my contract and the recording review.

On January 18th, I received a bill for $209.89. I called T-Mobile to inquire whether my contract has been reviewed. The loyal department supervisor informed me that they have reviewed my contract and that no error has been made. The gentleman informed me that my contract cannot be reversed or corrected in anyway, and that I have to pay $209.89 per month. I requested to hear the recording of my conversation with the representative from December 23rd but T-Mobile will not provide me with the recording.

T-Mobile made changes to my account that I did not agree to in anyway. T-Mobile is not willing to provide me with evidence of my agreement. T-Mobile simply tells me that they have reviewed my contract and charges me for a substantial amount of money each month. The recording of my conversation with the T-Mobile representative serves as my contract. As a client/customer, don't I have the right to review the contract myself? Is it possible for T-Mobile to say that I have agreed to certain conditions without providing with such evidence?

I have t-mobile $50 dollars a month unlimited plan and I can use to send pictures all the time. Now it's saying it can't be delivered due to insufficient prepaid balance? Whats up with that?

I have been with T-Mobile since 2009. Ever since I signed a contract with T-Mobile, I have been getting charged late fees along with reconnection fees almost every month. Why? Because my billing due date always fell on the 24th of each month.

Notice to all. T-Mobile customers! T-Mobile failed to tell you that they have changed the entire T-Mobile communities due dates to the 16th of every month. My bill prior to September was due on the 24th. They did this last September 2011. I am pretty sure, they made a lot of money not informing their customers about their new due date.

Did you get the text! T-Mobile, however thinks that we all care about their failed AT&T merging deal! T-Mobile is the new boost mobile. Since T-Mobile didn't get their merger, they lost money and will probably be the net Metro PCS or Boost Mobile.

4. They didn't get their merger which is a big loss for a company this size.

Why am I getting billed for a phone I don't have?

On or around October 28th, 2011, we were hit by a freak October snowstorm, that knocked out power and cellphone towers, for about a week. I was in my home from Saturday until Thursday, until I was able to return back to work, when the power was restored. From about Sunday through Thursday, while in my home, I attempted to place outgoing calls on many occasions from my cellphone, that simply did not go through. Very few incoming calls were able to be received. When I called to make a dispute, as I was told, they were giving credits for the bad service, I was treated very nastily by a supervisor, who I believe is named Chris. Ultimately, in my return call, I was given a credit on each line. The main point of my dispute is that, I was told cellphone usage could not be disputed, and that I had usage on my line.

When I looked at my bill, it shows the same consistent number, for which, I have no idea what it is, and when you call it's disconnected. I'm no expert, but it seems obvious, because of the towers, which are down. I attempted and calls were re-routed to whatever number this was. I am baffled that there is no way to dispute usage. Just because they claim it occurred, it doesn't mean it actually did. That's the point I am trying to prove. I also pay for unlimited service, and I constantly don't get my messages and/or calls, an ongoing problem.

I am yet another victim of T-Mobile's lack of pro rating for ported numbers. On December 14, 2011 I was given an iPhone 4S for Christmas by my father. It was on sale at Target, it was a situation were I had to port that day to get the sale price. So I did.

T-Mobile sent me a bill saying they were disappointed to see me leave and that I owed $118. Which I did, when I called T-Mobile customer care in early January 2012 to pay that, the automated message said I owed $218. I was perplexed. So I went on to speak to a customer rep. I was told that even though my number was ported on the 14th and my monthly bill renewal was on the 8th, I was being charged for a full month.

Mind you I had been out of contract for over a year on my plan and for a couple of months on my particular phone. I have been a loyal customer for 9 years. I was told that they do not pro-rate. Even though the paper bill they sent me had a pro-rated amount for December 8th to December 13th. The the rest of the monthly charge on one day, December 14th.

This is a terrible way to treat a long-term customer. Oh and yes I had a corporate discount removed on the last bill as well. At this point they do not care and just want to jam me up because I left and ported my number. I was no longer under contract. I told them I would pay the pro-rated portion but they do not care, they are insisting on charging me for services not delivered.

On 1/18/12, I called Nia (1991586) of T-mobile customer service. I have several complaints with this representative. Below are my complaints:

-She said I have to go to a T-mobile store to get a copy of my bill.

This is a very poor customer service and the discontinuation fee is $200 (x2 lines). My bill was $665 and Nia could not explain and refused to send me a copy of the bill.

I emailed the following complaint to T-Mobile via contractreview@t-mobile.com on December 23, 2011.

I called T-Mobile this afternoon to inquire about the 1000 Minute Value - Talk & Text plan. The agent I spoke with informed me of an "offer," which includes unlimited talk and text for the first two lines and 500 minutes for the remaining lines for $79.98 per month. She also told me that I could have 5G internet for the first two lines for an additional $20 per month. The entire plan would add up to $99.98 per month.

I asked her multiple times during our conversation to verify that the total charge would be less than $100 per month before tax and fees. She reaffirmed to me again and again that it is. I thought it was such a great offer, so I accepted it.

Tonight, I logged onto T-Mobile to look for a phone. I checked the changes that has been made on my account. I was completely surprised to find that it isn't what I agreed to earlier this afternoon. When I called in to talk another agent, she told me that the plan I signed up for would cost me about $210 per month. This is outrageous! By my phone record, I would never agree to such contract! Please review the phone conversation I had with the agent/representative who signed me up for the $210 per month plan.

I have contacted T-Mobile several times by phone regarding the status of my complaint. When I called in again today (January 16), the supervisor I spoke with told me that neither she nor anyone at T-Mobile have access to the recording of my agreement and that the only thing they can refer to is the memo written by the representative who signed me up for the $210 per month plan. She also told me that I was ineligible for that plan to begin with, so she offered to switch me back to the plan I was on prior to December 23.

I understand that a verbal agreement between a representative of a company and a client/customer is a valid contract. Could T-Mobile actually treat my phone conversation/agreement on December 23 as though it never existed? Is there any legal action that can be taken on this matter?

My family and I have been with T-mobile for the past 8 years. I am extremely frustrated and angry with T-Mobile on how they have handled my case.

I made two upgrades on 11/25/11, the phones were returned because they did not work. Tried to make the upgrades thru Amazon but could not until they got the phones and make the upgrades available again. They got the phones and the same two upgrades were to be delivered again but one of the phones were not longer available so they will give me a refund for the phone that was not available and shipped the one available and they will make possible that I could make the other upgrade to a local store or online, which I did thru Amazon.com.

After waiting and waiting for the refund to my credit card and not seeing it, I started calling and I started be being told that when they got the package from UPS one of the phones were missing and later they said that none of the phones were receiving. If that was the case, I would not be able to make any upgrade to Amazon and they will not shipped the other phone again. Now they are not only keeping the money that I paid for the phone that was returned but also they are charging me for another phone and my bill now is about $600.00

I have been a loyal TMobile customer for years and had planned to stay with TMobile. I was not contemplating moving until this latest episode. I am someone who was not interested in moving to "get the IPhone" and appreciated my monthly TMobile bills being accurate and stable. My contract started with them on 6/22/07 and I did not sign a new one since then. My daughter left my plan in the fall of 2008 and TMobile tells me now that they changed my plan from a group to an individual plan at that time with the same features of MyFavs, anytime to anytime, and unlimited text messages for $4.99 per month.

I have had several calls from TMobile reps in the past few months asking me to sign a new contract. I declined due to the prospective merger between TMobile and AT&T. I left AT&T for TMobile and did not want to go back with the company. I did go over my plan with the reps who called me and had the same plan as I previously had (My Favs, unlimited TMobile cells calls, and the extra $4.99 per month for unlimited text messaging). However, upon receiving my Dec. bill from TMobile, I noticed a $40 increase on the bill. Upon researching the bill, I notice that my unlimited text messaging had been changed to 400 texts total. I did not authorize a change in my plan and would have been grandfathered in.

I contacted TMobile and was told by one rep that to have unlimited text messaging, it would be an extra $20 per month. The rep also told me that I had used 571 text messages in a month. I find this very hard to believe as I do not text message often. I asked to speak with a manager and was transferred two more times. The person who they sent me to, identified herself as a specialist. She told me that she could help me and was the only one who could help me. She added that she could add my unlimited text messaging for $4.99 and take off the extra charges if I would sign a new two-year contract with TMobile. I told her this was not right. In order to get me to sign a new two contract, my plan had been manipulated and I no longer trusted TMobile. I told the specialist that I would be moving my number. This conversation was on 12/26/11. On 12/28/11, I ported my number to Sprint.

I had been on a month-to-month basis with TMobile. Upon researching TMobile's terms and conditions, I find that I did notify TMobile ahead of time about porting my number. Since I was not under a contract with them, I should only be charged for those days in the last billing cycle which were actually TMobile usage, not a full-month.

Not too long ago I was on a payment plan with T-Mobile which ended after November 26, 2011. With that being said I did make arrangements with T-Mobile to have my December payment automatically withdrawn from my account on December 7, 2011. Now, just for a quick update I get a call saying my bill is past due and the amount I owe is $630.20, which it should only be $284.44 due to the fact that December bill was already paid.

And yes I do have a family plan but my second line hasn't been used since the end of July or beginning of August yet I'm being billed for non-usage line and for a ridiculous amount of money when my bill should only be $284.44 for the month of January. I have been a T-Mobile customer for almost 6 years and I have hit my breaking point with them. I'm being charged for data usage like crazy and then charged for a phone that's not even in use is even crazier. If I suspend a line and I have to contact T-Mobile to have that line reactivated, why was the phone reactivated with out my permission?

At this point I cant deal with T-Mobile any more. If I call them to try and ask them what's with the $630.20 bill, they are only gonna give me every excuse about how I still had a bill to pay back in December when my bill had already been pay for that month and then to receive a call telling me my bill is past do of $630.20 when I know that's not even correct. I just feel like saying to hell with them due to the fact that they are trying to get over on me about my bill and the amount it's supposed to be instead of the amount they want it to be. If I do discontinue my services with them, I want to be able to take my number with me due to the fact that I have had that number for 5 years. So with that being said I think I want to walk away and take my number with me.

This complain is about T-Mobile. I'm glad I'm not the only one having issues with them. I have been with T-Mobile for over 10 years and they treat their customer badly. I signed a new contract because they claim they had a better deal. It will only cost us $150 and some change with taxes. Since then my bill has been $185 or more every month and every month we call and they make adjustment and it's still the same this month. We called again and we spoke to a supervisor and he said, "You use too many minutes." We have unlimited so I do not understand why that was relevant.

His name was Leo. He also said we did not pay for February of 2011 and May 2011. If I can recall, T-Mobile will disconnect our service if you have two months of unpaid bill and will notify their customer. It's the first time I'm hearing this. I'm just so frustrated and I feel cheated because I'm in a contract with them. I want to cancel my contract with them. If anybody knows how, please let me know.

I had T-mobile for about 6 years. I probably missed like 3-4 late payment where I was suspended 2-3 times. Never was charged a fee. Last month they all of a sudden charged me late fee on top of the $20.00 per line reconnection fee, something I was never aware of and never told I would be charged. I though it might have been a mistake. So I called them and spoke to the customer service. I have 3 lines, so that would be $60.00 for the reconnection fee, to flip a switch on.

The rep was nice enough to take out 2 of the charge which was $40.00. I was not satisfied because I felt it was injustice to charge me without any notification. So I asked to transfer to the royalty department. The representative was so rude and I felt like hanging up from the moment she said hello, I got the vibe she did not even want to talk to me.

I explained her the situation and she told me, "Sorry sir, I can not help on this. I see that you were offered $40.00 by the previous representative and since you did not take the offer I can only give you a $20.00 deduction and the previous offer is no longer valid". I was stunned. I asked to talk to a manager and she refused to give it to the manager and insisted that she was in charge.

I called back again and spoke to customer service, luckily the person was able to give me the $40.00 as I was offered 1st. Funny thing was they will not credit from the current bill instead it will be credited on the next billing cycle. At this point I was very angry, upset and disappointed at the T-mobile and felt to leave their service immediately. Since I was still due $40.00 from them I am waiting till next month. I went online and paid off my full balance and waiting for the next billing cycle so I can switch to another carrier. Just for the record I was not in any contact. I highly recommend not to use Tmobile service.

I bought non-contract phone with International Text Talk ($15 additional) and my monthly bill is around $82 and max of $84. On August 2010 I have received a call from one of the representatives. I think her name is Sharon. She offered me $20 discount from monthly bill payment if I sign two years contract. I accepted the offer based on what I was told with condition to no penalty for early termination if I leave USA. After that month my monthly bill increased more. Since then I have been paying between $95 to $100 USD. I have contacted several times to correct this charges. My dispute has been rejected as well as my requests to go back to original no-contract option.

They don't admit their mistake to lie to me about the offer. They don't accept return to my original plan. It has been complete deadlock and frustrating. Each time I talked to different representative I was told different things. My complaint letter has been turned off with no resolution on this matter. None of them know what happened on my account--where the $20 USD discount issues are. Nowhere to find any discount offered me. I have been talking less than previous 6 months. I have been paying more and more. I also dispute roaming charges on November 2011 when I was out of country and phone was not used or turned on over during that time. They rejected that dispute, too. I am not willing to pay their poor services as wells as the way they trick and lie to their customers to charge more.

I have had T-Mobile account for 12 years. I have automatic payments, so that payments are early and bill arrives with a credit (negative balance). In August, we got a smart phone and was not told that a data plan would be added to account. After I saw the data plan charges ($20/month) on the account, I returned the phone immediately. But charges still continue.

It took many phone calls and many hours of time to try and straighten this issue out. In October, the account went over in minutes, and additional charges were billed that were not covered by the auto pay. Then on December 30, I paid $140, which left a $43 balance on my account. On December 31, I saw that my account was still going to have a balance. So I scheduled a payment via my online bank account to pay off the outstanding balance, and the payment would have occurred on January 4, 2012.

On January 2, I woke up to find my account suspended without any warning of any kind (no phone call, no text message, no letter, nothing! ). How can you suspend a 12-year-old account for a minor outstanding by a couple of days? On the same day, I talked with a phone representative who gave me a credit of $20 for the data plan charges which left about $23 outstanding. Then I was transferred to the T-Mobile phone auto pay and paid the $23 outstanding balance.

Never during the phone call nor in any of the conversations was I told that there would be a $20 per line fee (ridiculous!) to restart the service after paying the $23 outstanding balance. Now, I have to wait one month before I can discuss the $100 fee that is going to show up on my account

I have been a customer in good standing with T-Mobile now for years. I just got off the phone with your representatives today (12/5/11) trying to solve a frustrating concern. I recently switched providers when I got married and my wife and I merged our phones. I checked to see when my service would end (end of billing cycle) and it was 10/2. I switched service on 10/3. On 10/29 I called to get my final balance and specifically told the rep that I was paying the full balance. I was told $76.80 would finish my account.

Weeks later I start getting billed for an additional $67.43. I called today (12/5) and spoke with a representative that has such an accent I can barely understand her. I called back and speak with another. I am told that the $67.43 was for cycle 10/3 to 11/2 (after I had switched) and that I now owe this because somewhere in the fine print of your customer service contract it says that if a contract is canceled anytime during the billing cycle that the customer is charged for the full month--even though there is no service provided and no cost to T-Mobile.

I was never informed of this when I first inquired as to the end of the billing cycle, nor the representative when I called on 10/29 to get the final balance and was told $76.80. I informed the rep of this during today's conversation and was told there was nothing they could do. I asked for a manager and was given Camille. She was polite but again I could hardly understand her through her accent. She was patient and kept repeating herself (and she never got angry) but she left me on hold three times to try to figure out why I was being charged the additional money and then came back with the same answer--that I had canceled a day too late. I have emailed T-Mobile over and over and they have never responded but they keep sending me bills. My advice: don't ever use their service.

The experience was very bad. Since 11/19/11, we try get new smart phones (Samsung Galaxy II). The first problem was bad understanding with Mario the sale representative. He said we have free calls to my country Nicaragua from cell to house and there are no charges by activation fee. Later we receive first bill by the amount of $307.69. We went to claim why this amount is too high. We spoke to Mario and Francisco; the answer they said is that we need call to customer service. We will call in. Then they can't do nothing. We sent to the district manager an email. We don't have any answers. Now we received another bill for $135.21. Also, my brother went to the store to claim on this amount and spoke with Francisco (supervisor). He also gave us credit of $100.00, but it never was applied to the account. My brother bought 3 cell phones (LG). This is out of contract, but Francisco said it is under contract. For the final complaint from Miss L. who never responded. We would like to resolve this matter sooner. We spent time and money, and we are stressed.

They contacted me last evening asking for me to pay a $632.00 bill, $52.03 of which, I need to pay, and did. However, they threatened me with collections on the rest, and they have not even been billed as of yet. Plus, they are charging tax on cancellation fees. They are unbelievable. I spent yet another 1 hour on the phone on 1/4/11, trying to reach the correct department, and after 7 transfers, and 1 hang up, I need to address the matter of my contract cancellation.

Over the last year, I have spent hours of my time with your company, trying to address multiple issues with dead service zones, as well as dropped calls. I keep being told that the areas that I am speaking about, are in your prime zones, and they never understand why there is an issue. I also have issue as to, having no service at my home, which they also tell me is in your prime coverage zone, yet I cannot get any service. Finally, about 2 months ago, I got someone to listen to me about my issues, and she addressed the home service problem, by sending me a signal booster for my home. This did not make a bit of a difference, and due to her sending this to me, they extended my contracts as well.

This product does not work, as I still do not have service within my home. Secondly I also discussed a few of the problem areas outside my home, which are again supposed to be within your prime coverage area, and yet I cannot get service. I spent an hour or so going over this with her, and she told me that she would forward this to your technicians to research, and they should have resolution in approximately 72 hours. Well, these issues are still not corrected 2 months later, and are still pending.

I have given T-Mobile every opportunity to correct the issues with your coverage and my service, and they have failed miserably, each and every time. I have since cancelled my services, as I do not feel that I should have to pay, or be contracted with you, when I cannot even get the service that you claim to provide. Your coverage areas are extremely exaggerated and false, and this is a direct misrepresentation of my service. When I agreed to a contract with T-Mobile, I expected to get the service that your contract states that you provide, and I expected to be able to get service in the coverage area that your map, and your representatives say I should have coverage on.

As far as I am concerned, this is fraud, and you cannot provide what you state, and this would make your contract fraudulent and a misleading commitment, and you have failed to abide by this, and therefore, I do not expect to be charged a cancellation fee for either of the two lines I have indicated above. There are terms you were obligated to provide, and you failed to deliver sufficient service as stated, as shown on your map coverage area. I would also have to say that I have several friends and family that are experiencing the same types of issues, and are extremely unhappy with your services. I would expect a response stating that you are waiving my cancellation fees, or I will be forced to take legal action in this matter.

I closed my T-mobile account on December 2, 2011. I had been a T-mobile customer for many years. I had two lines on my account, mine and my daughter. My daughter started college in August so she moved away from home. I was never able to reach her nor was she able to reach me. T-mobile was charging me for the whole month of December although I closed the account on December 2. I refused to pay them money that I didn't owe them. I would not do business with T-mobile again.

I had two lines with basic cell service plan with T-Mobile for 6 years with no billing issues. I had bad service, but since I was paying a low monthly and had no contract, I stayed with them. However, 2 months ago, I upgraded my two phones and added an additional line for my son. It was a big mistake. I was trying to take advantage of the promotion that was available two months ago which had the two phones for 0.99 cents and the third one for $99. So far, in only two months, T-mobile has billed me more than $600 for a plan that only costs $150/month and the 3 phones that total $120. They have billed me more than $200 for each phone. Their numbers just do not add up.

So far, my calls and complaints to multiple customer service reps, executive office, and multiple managers have only resulted to partial adjustments. I have paid $200 toward the balance out of good faith to keep the service until somebody reviews the account and makes the necessary adjustments, but it has not happened yet. T-Mobile has threatened to disconnect the service. However, I am at the point of letting the account to default and disconnect the service. I have had it with T-Mobile. I don't want to deal with them and I am not going to pay for something I did not agree to. Anybody interested in class action lawsuit against T-mobile, please respond. I know there are a lot of people out there who are experiencing the same frustrations I have had with T-Mobile billing practices and would like to end this practice once and for all. Please respond.

I will never be a T-Mobile customer ever again. I'm a senior citizen.

I was served a summons from Liberty Acquisitions for a bill of $584.84, an amount said to be owed to T-Mobile from October 2004. I opened the account in April, 2001 and cancelled a year after my contract in April 2004. After the law changed, I could take my cell number with me. I have never received a bill from them and when I called T-Mobile, they said that they had no bill either.

At that time, you cannot bring your cell number to a new company if you owe a balance on an account. The firm suing me says that they don't have any information on the bill--just that I owe it. I also pulled up my credit report which does not show any delinquent bill to T-Mobile. I go to court this Thursday, 1//2/12.

What are my rights? I do not owe this bill and have no idea what this charge is for! I sent a certified letter requesting a copy of this bill but have not received anything back. Can someone tell me my rights so I have some knowledge when I go to court this Thursday? This is ridiculous! If I owe this, I would have gladly paid it, but I don't believe I should pay some collection company for something I don't even know what it is for. Can someone please help me to be prepared before going to court?

I am writing this company in regards to the poor service that we have been receiving since we've relocated to our new address. My previous address was ** Street in Philadelphia, PA. This address is on my account. Where my children and I now reside we have had no way to communicate with the outside world. I have been with T-Mobile for over a decade and I would like to inform you that I really wish the AT&T takeover had occurred because I believe the service would have been much better.

The inadequate service has been going on, not only with the relocation to another state, but even when we go on trips. The service is unacceptable. This company wants to charge me over $230.00 each month for a service I can't even use. I have spoken to many representatives and two managers that have done absolutely nothing to help. One person even told me to wait seventy-two hours because of the outage in the area. I was also told this when I traveled to Virginia to see my father in August of 2011. Seventy-two hours later, plus, and we still have no service. The cause of this may be due to the lack of towers in the town of Smyrna and if this is true, what the hell do I need with T-Mobile? This company is charging $200.00 per phone to end the contracts but can't provide service in this area. I also should not have to pay for the phone service if I cannot even use the phones.

I will be sending this letter, not only to T-Mobile, but also to the BBB and consumers affairs. Something needs to be done about this company. T-Mobile sent me an SMS message regarding loyalty and now I ask you, where does the loyalty really lie? It's funny. I have road all through the town of Smyrna and have not seen a T-Mobile location anywhere. One of the managers suggested I take our phones to one of their stores to have them check for that area but there is none in that area. I would like someone to get back to me as soon as possible regarding this matter and if it cannot be fixed, then the company should end the contracts without any payment for it or the phone service. I am deeply upset that it had come to this after being with this company for over a decade. I look forward to hearing from someone.

In August 2011, after 9 months of trying to close my accounts (I moved and no longer needed the service, also my daughter had migrated her number off the account for her own, and left me with two remaining numbers), I was finally successful. I called T-Mobile to confirm I no longer owed anything. The salesperson confirmed. I asked her to send a final bill with the zero balance and confirmation that the account was closed. I received the letter and final bill with the confirmation. Today, I just received a call from Diversified Services Inc. to tell me T-Mobile has given them my name as a delinquent account holder. The representative said I owed them $548.00. $400.00 for contractual agreements that were not paid, and $148.00 of services not paid.

Diversified did not get any addresses from T-Mobile. Instead, they pulled my credit report, and found some old addresses and the rep told me they sent letters there. Why, if this is a legitimate collections, would T-Mobile give the credit company the address where they sent me the final bill? I was with T-Mobile for nearly 10 years. I believe the contract fees were added to my account just before I cancelled. I also think that T-Mobile let me pay and cancel my account, all the while planning on trying to extort money from me, by threatening to ruin my credit.

I sincerely hope the federal government looks into the business and decide to protect us from this kind of extortion. It has been going on for so long. It has to stop. I plan on suing T-Mobile if they do not drop the threats, and put anything detrimental on my credit report. Please look into this matter Consumer Protection Services.

T-mobile is the biggest pack of crooks out there. I received a message that my bill was due on Tuesday. By Wednesday, my lines were turned off and I had to pay a $20/per line reconnect fee to have them turned back on. That's $20 per line! For what? Nobody physically had to help me to restore my lines, it was all done through an automated system. That is why this country is going in the **, because companies like this continue to find ways to take advantage of people and extort them in any way possible.

I had a cell phone contract with T-Mobile that began on August 21, 2009. I noticed that my fiance (with Verizon) could find a cell when I couldn't. We decided that when my contract was up, we would get a family plan for me with Verizon. I wanted to know what the rules were on terminating a contract. Did I have to give 30 days' notice? Did I have to do it in writing? And so on. But although I looked and looked on T-Mobile's customer care website, there was no information.

In June 2011, I called and asked a customer service rep how I should terminate the contract. I wanted to avoid early termination fees, and especially T-Mobile automatically signing me up for another 2-year contract. The rep told me that I should just call and terminate it the day it ended (August 21, 2011). In order to keep my phone number, I first had to call Verizon and my fiance and I had to jump through some hoops. But Verizon took care of switching me on August 21.

My billing cycle with T-Mobile ran from August 15 to September 15, and they billed me for the entire month of service. I called T-Mobile and asked them to send me a prorated bill for service from August 15 to August 21. They told me they could not do this, and I owed for the entire month since I didn't notify them ahead of time that I was terminating the contract. I told them that nowhere on my contract did it state that I would need to do this, and their rep had told me to terminate the day the contract ended. I refused to pay this bill unless it was prorated to reflect the 7 days of service in August I actually used. I did not pay the $55 bill, and T-Mobile sold it to a credit collection agency. They are now harassing me with phone calls.

I opened my bill and found two cramming charges for $9.99 billed as premium services. Both are from a company called True Digit. The first is from 55094 True Digit and the second is from 51345 Cell Funz. Both charges occurred on 11/30/11 at the exact same time at 10:57am. I immediately called T-Mobile and asked for the charges to be removed and that company blocked from our phone lines. I was told they could do a onetime removal and blocked those two #'s from our line, but if this company were to send texts under any other #'s, they couldn't block them and since it was a onetime courtesy. I'm stuck with future bills. How can this be legal?

I did not solicit these text messages, nor did I respond, yet I still get stuck with a bill should it happen again. All it takes is a text from them and even if you don't respond, the consumer is billed. How can the consumer be protected from this stuff? How can T-Mobile be allowed to apply charges to a bill under false pretenses? They could not even provide a number to this company that submits the bills so the charges can be disputed & stopped.

This is about a Galaxy tab that was purchased at a store at a discounted rate and then used infrequently for several months. I paid for the service and always had problems with streaming videos. When I went back to the store to buy additional accessories and complained about it, the clerk told me that they didn't carry that any longer because they didn't sell many of them because and they wouldn't work as there isn't a good enough signal to receive the streaming.

When I called the T-Mobile service center they offered to reduce my cost of service, which they did and I continued to try and make it work without the Wi-Fi. It never did when I was away from a Wi-Fi signal. I wanted to cancel the contract and they charged me $283 to do so for a service that never worked, as well as the money that was spent buying the equipment, set up, etc. If they knew that the product wouldn't work, why did they sell it to me in the first place? I am having the same problem with Verizon in the fact that they sell 4G LTE phones in areas that have poor or limited service for this device. But that is another story.

On January 5, 2012 I called customer service to dispute an amount of $151.00 added to my bill for international calls made on December 12, 2011.These international calls were missed calls. I was never connected to anyone. The rep tried convincing me that I didn't hang up my phone after making the calls. Really, for eight times (11 minutes, 8 minutes, 5 minutes, and 19 minutes).

We had a family plan for $79.99 (promo) but was being charged $99.99 plus paying for web separate $20 first line and $10 second line for not using any data. The rep said: 'There's no way talk and text could be $79.99.'' So basically I was lied to by the previous rep who had signed us up. It's not the first time T-Mobile has slapped extra on our bill.

Prior to this, I had lost my phone which I was paying insurance for, but instead of assisting me the rep was very rude and impatient. I was told to buy a new phone. She implied that I was lying about losing it. I'm not getting a new phone for free. I'm paying for it. My wife and I have been loyal costumers to T-Mobile, since I was 16 years and her since 18 years. About 10 years. We even cancelled our lines and paid our $200.00 per line cancellation fee just to sign up as new costumers to get their new phones for a cheaper price. We have dished out too much money for a carrier who has not only unprofessional workers but also a fraud, feeding off of middle class Americans. We're definitely cancelling our phones. This is the last payment they'll ever receive from us.

I am writing to express my disappointment and outrage in regards to recent actions of T-Mobile. My phone numbers are ** and **. On October 4, 2011, I, an old and very loyal customer of T-Mobile, was offered two free MyTouch Slides during a phone conversation with a representative. I repeatedly asked the sales representative if I would need to pay any sort of money for these phones. The representative repeatedly told me that I would not need to pay anything, and that I only needed to say yes to a contract, and T-Mobile would transfer my phone numbers (** and **) to the contract.

The representative said that I would only need to change my existing cell phone plan from a non-contracted monthly unlimited text and 1000 minutes plan to a contracted unlimited text, 1000 minutes, and data plan. He reiterated that my number would remain the same, and that he would send the new phones. Upon receiving them, I called T-Mobile and activated them.

When the bill came at the end of the month, however, I was shocked to see that I was charged $818.57 because the representative had canceled my unlimited texting for two weeks. I called T-Mobile, I was told that it was an error, and not to worry and that issue was supposedly resolved. A few days later, I received another bill from T-Mobile. I realized that the phone numbers on the bill were not mine (**, **). I called T-Mobile and was told by another sales representative that the bill was not mine and I could "rip it up and throw it away". I proceeded to do as told, and threw the bill away.

On Sunday, December 11th, to my dismay, a collection agency left a message on my home number saying that I owed T-Mobile $288.58. I immediately called T-Mobile who in turn gave me a number to call (888-624-5173) which I was unable to contact because the department was closed on that day.

On Monday, December 12th, I called the phone number again and was astonished to know that the representative I spoke to concluded that the problem one of my own. She would not listen to my explanation, and repeatedly informed me that it was my problem. I explained to her that I was misinformed, and repeatedly asked for her to listen to the recording of the various conversations. Finally, when I realized that the representative would not listen to either the recordings or my explanation, I asked to cancel the accounts (** and **).

On December 21st, I was shocked to receive and but quickly paid for a bill in the amount of $774.11 from T-Mobile. I did not understand the charges yet, I quickly paid the amount because I did not want T-Mobile to adversely affect my credit.

Again, on December 30th I received another bill from T-Mobile for $536.97. I sent a check to T-Mobile on December 31st because I did not want these fraudulent actions of T-Mobile to reflect negatively on my credit. I paid quickly with the intentions of writing a letter to the appropriate authorities in regards to T-Mobile's actions. Again, I do not understand the charges.

What T-Mobile is doing is fraudulent. I would like a full investigation of this matter, and want my money to be refunded because I truly believe that T-Mobile is trying to extort money from me. I am contacting your office to gain access to all of the recorded phone calls to hear all of the misinformation that was told.

T-Mobile conned me in extending another two years contract, by misrepresenting and lying. My contract was ending. They promised free phone upgrade and no change to my monthly plan rate. I agreed to extend my contract for another two years. When I checked their website for selecting phone, there was only one model, which was free. The retail value of this phone $9.99. All other phones, you have pay up to $279.99 and subscribe to $30/month Data Plan. Additionally, there is $18 upgrade fee, $5.99 Shipping, $50 Mail in rebate (with too many strings attached, likely you will not get it) and taxes. Supposedly "FREE" phone is now costing me about $400. I have 4 lines in my plan. Not only I have to pay a fortune to upgrade 3 phones, additionally, I have to pay $30/month on each line for the Data plan.

On December 10, 2011, I walked into a T-Mobile store to terminate my service with T-Mobile as I had opted to purchase an iPhone through Verizon. Reason being was that I had constant dropped calls with T-Mobile, and my phone had not been working properly since some updates had been run through the system. Either way, I had a family plan for my mother and I and paying $154 a month after I was quoted that the bill would only be $120 a month.

Once I told the representative at the store I needed to cancel my service, I was told it was going to cost me $450 to terminate my contract for both phones. I said my contract ended in November and my mother's ends in March. He said I signed another two-year contract in March when I signed my mother up for the family plan. I explained that the other store told me that my contract stayed the same and that my mother's portion would be effective in March.

Anyways, I asked to speak to a manager and they called T-Mobile customer service. Again, they asked why I was switching both phones. I stated that dropped calls were a big issue and that my monthly bill was not what they had originally told me it would be at the store, which included taxes and fees. While on the phone, the representative attempted to scare me by saying that terminating my plan would cost me $400. I said the other guy said it would be $450. I have a couple months before my contract expires and one phone I've already reached my two-year obligation. I need both phone terminated which would result in a $50 termination fee for both since you say my contract expires in March.

I told her I would gladly terminate my service today and pay the prorated fees as well as the termination fee over the phone. She said I had to wait until the end of my billing cycle to terminate my service, which meant I had to pay for a service I was no longer using considering. My touch phone kept freezing and turning off and had trouble using it since August. Before hanging up they asked if any of the numbers would be ported over and I said maybe my mother's line, and the lady said okay after the billing cycle ends you will be able to port the number over to the new phone. We said okay. Once my mother receives her new phone in Texas, we will have her port the number over after the service has been cancelled.

I paid my last bill on time, and all of a sudden my mother calls me on January 2 off of her old line and I asked her what she was doing using the T-Mobile phone. She said it still works so I've been using both. I called T-Mobile and they said that since we had asked to port that line over, the line was left working so that we could port the line. I said we were told that once the service was terminated we could port the number over. She said you must have misunderstood the representative you spoke to since you will not be porting the number over and the line is still in operation; you will have to pay for the month of January plus the termination fee. I then asked if I still have a line open, why can't I get online to view my account and see what charges are on there and what I paid for the last month? She said because the primary line is off I can't regain access.

What! Either way she said she would take away the family plan and give me the lowest possible rate they have for a monthly plan. It doesn't take away from the pain of having to pay an extra month for a service that I don't intend or even want to use. There should be a prorated fee and not an entire month of charges, especially when their representative told us to wait till after the billing cycle to port the number over. Now that I know you can't port a number over unless the number is active it makes sense why they would deceive us to wait till the cycle ends to port the number over. T-Mobile has unreliable service connection and misleading customer service representatives. I would not recommend signing a contract with T-Mobile unless you want to be taken for your money, time, loyalty, and patience.

After two years, I finally finished my contract and switched to a different cell phone company. I had still left one line open until I had time to switch the other line and when I finally did, I thought I would have to pay for what I have used.

Now they are trying to charge me $150 for the month I only had one line on. And for every month, I don't pay they are still charging me $150 on top of that. So know they want me to pay $300 with some change. Also they told me if I canceled too early, I would be charged and now that I canceled it after the contract, they are still charging me.

T-mobile charged me over $300 for international roaming data usage which I did not use. I was told my phone was sending signals to the tower while I was in Canada and I did not use the phone for any reason knowing the roaming fees. T-mobile imposed this charge on me. I wrote to customer relations several times asking why it is my responsibility to turn off the phone. They did not answer specifically.

There was a web special for $100.00 for Samsung Galaxy II after 100 rebate card for a white model only. The black model was $30 cheaper for a $50 rebate. I received my device and went on the web to claim my rebate and instead of $100 as advertised, the site only allows $50. I requested a supervisor who acknowledged the problem but remained firm on that $50 rebate. I asked if I can get at least $30 back as the black model was selling cheaper and her response was no. I was over-charged and cheated on that rebate. Please help!

They are very deceptive about what they tell you in the store and the price they give you for the plan is very different when you get your bill. When you call customer no service, they try to explain the difference to you as if you are too stupid to understand. I told them the people they have working in the stores are not trained very well and I am not very cell phone literate but I could get a job there as apparently you do not have to know anything. I realize these people work on commission and are willing to tell you anything. Also I have been charged for a 411 call that we never made. I can check the history on the phone and it is not on it, but they refuse to remove it. I will never do business with Tmobile again.

On November 12, 2011, I called T-Mobil to close out my account. I was asked why. I stated it was because of faulty telephone (**). I believe the gentlemen I spoke to was named Ray, who gave me over to a customer service supervisor. Everyone I spoke to tried to help but was unable to solve my problem. Please remember that this problem goes back to a defective telephone. I am now being billed for a monthly service fee in the amount of $92.91.

I would have no problem paying this bill if I could have used the service. I called repeatedly for help with the telephone and was switched over to the telephone trouble shooters' area. I bought a battery for $40.00 under the suggestion of one of the T-Mobil reps; the telephone worked a couple of months then went right back to the same issues. There were many times I used the cell telephone and plugged it into the electrical outlet, since it would not keep a charge. Please also note that my telephone was insured against defects. When I tried to get the telephone replaced, the insurance did not help. Would you pay for service if you had no appliance? Would you pay for service if you've had a defective insured telephone?

I am asking you to please check the service usage before and after, and you will notice a decline in usage all due to a defective telephone. I just want this nightmare to go away. I want the amount of $92.91 to be refunded back to the account without hurting my credit standing. I would have never left T-Mobil if I felt someone was interested enough to help me with my issues. When the telephone worked, I had no problems. I had nothing but good things to say about your company. I look forward to your reply and a resolution to my problem before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at above indicated address as soon as possible.

I relocated to Virginia to care for 97 year old father. T-Mobie service was not able to provide service, i.e. dropped called, or low signal, or no signal, etc. I called to get help but did not get any. With my Dad's health condition, making doctor appointments and visiting nurses appointments was impossible with T-Mobile service. I contacted T-Mobile and they could not provide uninterrupted service to me. I contacted another carrier and switched service. I called with new phone service to cancel and get final bill which was paid in full through e-bill with my bank. Now T-Mobile is billing for another month of service because they say they are entitled to collect when they could not service me at this location.

They have reported me to their collection department and are unwilling to correct their mistake. I had been their customer since their purchase of Pac-tel service in 1998. This move was temporary and I was looking forward to returning to my home in Georgia and going back to T-Mobile. This business dealing shows the customer, me, that T-Mobile does not have good customer service and does not care. I cancelled the account by phone and asked for final bill and sent it without delay. Now they are still billing for the month which I had service with another company. And by the way, I was not under contract.

I have been a loyal T-Mobile customer since 2002. In September of this year, my recent contract expired. Nonetheless, I have continued my service on a monthly basis. On Sunday, Sept. 18th, I visited a local T-Mobile store because my BlackBerry had stopped working. My wife had experienced numerous dropped calls on her phone too (both our lines are included on my T-Mobile plan). The store rep told me were were in luck! T-Mobile was running a 3-day special and if we renewed our contract, we would be eligible for a free smart phone.

We decided to replace our BlackBerrys with two new Samsung Galaxy phones. The rep called Customer Care and I renewed my contract for both lines over the phone. The rep pulled up my account on her computer so that I could review my new plan. However, she noticed that my monthly payment had just become due on Saturday the 17th (the preceding day). She said that I was not eligible for the free phones if my account was not current. I gave her a debit card and told her to pay the bill so that my account would be current. However, she then informed me that because it would take 24 hours to process the payment, we were not eligible for the free phone sale (perplexing because I used a debit card so the payment was real time). I became very frustrated and left the store.

The next day, I received an email informing me that my contract had been renewed for two more years. I called Customer Care and they claimed that I had renewed my contract. I told them that I only renewed my contract because I was promised two free phones. They informed me that there was nothing they could do. So at this point, my phone doesn't work, and my wife's phone is barely operating. T-Mobile renewed our contract but we received nothing in exchange.

I contacted the office of Philipp **, T-Mobile USA's CEO and recently received a voice mail informing me that "my situation was being investigated." Whether T-Mobile realizes their error and releases me from the contract or not, my wife and I are moving to another carrier. After nearly 10 years of serving as a loyal customer, I can only advise folks who are researching cell providers to avoid T-Mobile no matter what they offer you--any other carrier would be better.

I have never been so outraged in my life. I have been with T-Mobile for years, yet I understand why people switch carriers. They have done nothing but aggravate me. I upgraded my phone in the summer. The guy said, "Let me switch you to this plan. It will only affect your phone contract and it will save you money." I said, "Are you sure that it will not change the two other contracts on my phone?" He said, "No, just yours."

Well, I was wrong. He upgraded all my phones on my line and did it to give me this promotion, which I didn't even want or need. But he insisted that he would save me money. Now, someone is canceling off my plan and her contract was supposed to be one year through, and one to go. A termination fee of $100 should be billed, but rather T-Mobile is now trying to bill us for $200 because of the new contract change to her phone. I am so irate because this contract change was only from a few months ago and it was not supposed to be for her phone.

I've been a loyal customer (never late on payments) since 2003. After voicing displeasure of not being able to to receive reception in certain areas in VA (Forest Park High School, and work place of FT Belvoir, VA to name a few), we thought we would would give the company a chance or time to add more towers, and improve serviceability in these areas. However, after waiting patiently. Enough is enough. I could not take it anymore. I could not use my phone at work, whether it was incoming or outgoing phone calls, the reception was downright poor and pathetic. I am not sure why I remained a loyal customer with T-Mobile. Fast forward to the current issue at hand. On November 20th, I made the bold move to switch carrier with Verizon. I knew (thought I knew) prior to the switch that I was to be billed for a pro rated amount, since I did not end at the billing cycle. A month later, I receive a bill stating that I need to pay through January 10, keep in mind an automatic EFT was taken out on the December 5th.

After assuming that the bill must be a mistake, and thinking why should I be paying for service through January 10, when I discontinued my service on November 20. After calling the customer service representative, they stated that since I did not give a 30 day notice, I am being penalized to pay until January, for services not being used. What puzzled me, and made me even more irate is that they (T-Mobile) stripped away my Army employee discount for the last payment, that still needs to be made (I again thought to myself, "thanks T-Mobile for your support to loyal customers, and the troops that defended freedom for your organization"). I then went on to say, since I am paying for the service through January, I should therefore be granted access to the T-Mobile website. No answer nor access was given. I am never doing business with them again.

The porting of my phone number was blocked due to an out-of-area phone number on an account with national service. An alternative phone was finally found at a store that could execute the porting five days later. T-Mobile closed access to on-line billing, failed to send a bill. T-Mobile forced customers to use internet billing a couple years ago, or face additional fees, and then called to threaten action for failure to pay within days of their payment due date. The following month, T-Mobile sent a bill charging an entire month for two days of service, even though no account access or service was performed.

Automated customer service called again and threatened action within 10 days of their payment due date, and claimed it was the customer's responsibility to file an immediate complaint with customer service if porting had been blocked, and photographic documentation would not be sufficient. The account had five years of on-time payments, and had not been under contract for the past three years.

In summary, T-Mobile made it impossible for a customer to port service in a timely manner, billed for services not performed, and threatened action against the consumer's credit for failure to pay despite inadequate billing practices.

In August 2011, my son was illegally abducted by his mother and taken out of state. As part of the abduction, his cell phone was abandoned. Due to the circumstances, I asked T-Mobile to waive the cancellation fee. Naturally, they refused indicating that it was a private matter and not their problem. They are probably correct but talk about disgusting!! Good PR work, ***!

Naturally I cancelled my phone as well. Subsequently, I refused to make any payments and naturally they turned the debt over for collection. I'm willing to pay for actual time usage but nothing else. I'll probably lose in court but I'll tell everyone in the court room what happened. Hopefully, T-Mobile will lose at lot more money than I will.

Cancelled service with TMobile. I had an agreement for a corporate discount for many years. Noticed my final bill did not have the corporate discount applied. I spoke to a rep as well as a supervisor and both replied that the corporate discount is not applied towards the last bill. I asked where this is documented in the terms and conditions and they said this was not. Tmobile can verbally change or decide on when to change terms as this is a courtesy they offer to companies. It's poor business and service to communicate that this is how they handle business and furthermore unethical. It's ashamed this company does business this way.

They are charging me a lot of money, after I cancel my line, because I lost my cellphone. I asked them to cancel at once, and they did not do it. Now, they want to me pay a high amount. They are asking me to pay $800.00.

T-Mobile is charging me for full month after canceling. The contract terms I signed in 2009 did not state they could do this and they changed to this policy long after my contract was signed. T-Mobile has told me they are allowed to change their contract terms after I have signed. This is totally unfair and I am assuming it is illegal to charge me for something that I didn't sign. I understand terms changing for new contracts but not for existing contracts. How can they make me responsible for billing out of my contract and after I cancelled? When I told the woman over the phone to show me where my 2009 contract states that and that those terms came into effect in 2010, she told me our contract terms are subject to change! That can't be right though!

I entered in to a contract with T-Mobile for 500 minutes unlimited 4G data. After the end of my 14 day grace period, they called me and told me that my data would be slowed down after I used 5GB of data. I asked if a copy of the contract could be mailed to me, they were not willing to send me one. I asked if I can cancel my contract as they are not offering me the service I signed for, their representatives told me that they could assist me to terminate the contract as long as I pay the $200 early termination fee. The representatives were not consistent and keep telling me different information. Finally, I decided to terminate the contract and I am asked to pay the early termination fee and am treated my credit would be ruined by forwarding the bill to collection agency. It was horrible experience staying with them.

My overall experience cannot be rated other than abusive! Back in 2005 my son and I went to the mall to one of their stores. The manager of that store said just give me the entire phone and we'll give you a new one. I said we need to take the chip out. He said we didn't have to and he used this phone and incurred hundreds of dollars in charges. I fought with T-Mobile back and forth. No one would help me each time I called. They would tell me they would help me but would not document and they would call and harass me. I finally ended up splitting the costs to save my credit rating, which is excellent. Once I paid the money, they finally got it straightened out and we went forward.

Just recently I ordered two new phones; one for me and one for my son. He decided he didn't want that style and we shipped it back. I have been on the phone with all of their call center reps because they have refused to credit my Visa card. I have a receipt saying the phone was received and they verified it. So now what they tell me is yes, we will have that credited within 72 hours. I have had several different reps telling me this same story and it has not been taken care of. It is in the amount of $88.80. Last week I called again and talked to someone by the name of Chris. Chris said he saw the problem and 'will have it taken care of in 72 hours'. He promised to call me back and said he was a man of his word. He gave me a confirmation number and an employee ID. He promised he would deduct it from my current bill that turned out to be $209.00 plus. Then he switched my plan to unlimited for $79.99. He promised that it would be that amount plus taxes.

My bill so far is already $150 plus and no one will give me an answer. Calling last night again, they would not let me speak with a supervisor and would not transfer me to this 'Chris' with the employee ID number. I called again today and cancelled my service and the man told me I was not willing to work with him and he could fix this. I said the only reason why you would maybe do something is because I said cancel. He threw it all back on me like I was being uncooperative. Now my credit score is outstanding, but they will ruin it because they were not willing to uphold their end of the deal. I lost my job last January and times being what they are; it looks bad that I'll find another right away. I guess I have to trade in my excellent credit score because of these people. Why doesn't the government ever step in and do anything for us citizens? This is outrageous!

Same problem as the person who wrote in yesterday. I could "cancel at anytime" because my contract was up. I was never in 5 years told that I have to give 30 days notice. I transferred my phone to Verizon and T-Mobile says that because I "ported out" with another company, I'm responsible for paying an entire months' usage. However, I was unable to use the phone during this time, so it appears to me that it is illegal to charge for a service that we are unable to use. Example: insurance companies are required to send back any pro-rated funds you paid if you decide to switch insurance companies. This seems like fraud to me and I will never again recommend T-Mobile.

I was on a month to month agreement after several years of being a TM customer. I switched to Verizon on 10/14/11 to obtain better coverage and the iPhone 4S. I had to write a check for the last month because TM cancelled my internet access which was how I typically paid the monthly bill. After the check was cashed and cleared my bank I started getting automated phone calls to my cell phone stating that I owed the amount of the last payment. After some conversation it was determined that my monthly cycle ended on 10/10/11 and I was 4 days into the next billing cycle. I called TM on 10/14/11 but the automated system did not understand what I wanted. By the time I pressed "0" for a live person, Verizon had made the changes to port my number and only needed my TM account number.

The customer service rep gave this to me and my number was ported over to Verizon. According to TM, because I did not contact them and cancel the service, I am responsible for the entire month's bill even though I only had the service for 4 days. They said that this is in the "terms of service". I was transferred to another person who was supposedly going to issue a prorated bill for four days. They told me there was nothing they could do. Why the transfer if they cannot do anything? Basically I was told that this would affect my credit rating as it would go to collections. To me, month to month means that I can leave when I want to. I offered to pay for the four days but explained that I would not be paying for an entire month when I did not have TM service. At my request the rep did agree to turn off the automated calling. I am receiving notices from TM financial services regarding this bill but I will not be paying for the entire month. It seems like there should be a way to prorate a payment for the service I actually received.

My phone broke so I went to the store to look for another one. I spoke to the T-mobil representative and he set me up with the insurance company. I was told that I have to pay $40 or $50 more to get the phone and that it will be mailed. I was not happy since I needed the phone that day.

T-mobil said that I can get the other phone if I pay the difference so I got a new phone but he did not tell me about getting a new number. I did not ask for a new number and now I have to pay over $100 more but I don't have it. Plus, I can't cancel or change my plan which I can afford. In addition, my international plan was changed.

I have been T-mobile customer for years and have a month to month service charges. In October, I decided to switch over to Verizon for work. I ended the service on October 19, not knowing that the billing cycles are Sept 19 to October 18 and October 19 to Nov 18. Prior to ending my service, I was told by their exit expert that the bill will be prorated. I later received a bill for $79.06 (a monthly charge for half a day of use on Oct 19). I talked to many customers representatives and was told that there were nothing they could do because I ended my service a day after the billing cycles and that it would not be an issue if I ended on Oct 18 instead of the 19th.

I decided to write a letter to their consumer relation at their New Mexico location hoping to shed some light on this issue. My response from their consumer relation is that I still have to pay the monthly rate for Oct 19 usage because I have to give a 30 days notice if I want to end their service (which I have not heard of before). Amanda, the last customer representative I talked to, told me that I had a "miscommunication with the exit expert" and threaten to ruin my credit by putting me into collection if I do not pay soon. I feel that I am being rip off and bully into paying a monthly fee instead of the prorated rate that I was initially informed.

This company's customer service and billing department are atrocious! Do not get T-Mobile, ever! You'd be better off with a Styrofoam cup and and some string as far as service. Not only poor customer resolution, they are ignorant and you can call in and get 3 different answers each time!

They botch their "credits and adjustments" and I'm supposed to fork out $430.00 on one phone bill! This is all because someone in their accounting department is obviously not capable of applying my payments as they are meant to be applied!

My first bad experience was when I bought a phone in the store which they claimed could do WiFi calling. Four hundred dollars later, I find out it doesn't work. Oops, missed my grace period on that and had to eat those charges. Next time, I'm victimized and stressed out to the point of feeling I could throw up or have a stroke are when I learn equipment I sent back were being deducted from my account; $13.50 a month for a total of 108.00! Then they apply it back "as they deem necessary" by adding a $13.50 credit to all my invoices. So, they escape a lawsuit there. But then I buy two phones and was offered a $250.00 upgrade even though I hadn't been a contract customer but an even more plus customer back in July. They said, 'Oh, the free 4G Mytouch program ended but we'll give it to you for $99.00 plus tax totaling $104.00, and then the $279.00 we'll take off $250 so that's going to be $29.00 with tax ($35.00)! What a deal!

So, I'm paying my bills as they come in, but they claim that they applied the credits towards the bills and now 4 months later, my bill is $430.00. But the month before, it was $21.00 because of some credit. So essentially they screwed me over and want to cut off my service if I don't pay it right now, all at one time! These people are horrible!

I signed a contract with tmobile to pay approximately $179 a month in 2010. My bill was always more than I was told to switch to a plan where my bill would always be $220. My last bill was $236.37. Also there was a problem with the first phone I received. Tmobile sent me another one in July 2011. The camera on that second phone never worked. I tried to have tmobile send me another one, and they refused, stating that my warranty expired (from original purchase date) even though the tmobile employee told me that they have a known problem with the cameras on my type of phone (hd7).

On September 6 of this year, I got billed as usual via Auto-Pay. They got the money and then on September 27 they did yet another withdrawal overdrawing my checking account. The day I saw this, I went to my local T-Mobile store and they corrected everything. They gave me a check from the overdraft and gave me a free month of service for my inconvenience. Fast forward to this month, they now have me behind for a month presumably the month they gave me for free. I have not paid this bill and now they are calling and making threats that they are going to ruin my credit, shut off my phone, charge me extra money to reconnect and all kinds of stuff. I am going to keep paying my bill but this past due needs to go even if the local store says it isn't.

Menuve been tmobile customer for more than a year and I signed up the service with them for family plan with 5 lines and with iPhone and no data plan. Only one had data plan and the rest (4) were just using the free WiFi at home etc. It was fine and my bill was around $160 and suddenly since last month, my bill went up to $320. I called Tmobile and they said I have used their data plan to connect where I know I have been using free WiFi. They said iPhone is using their data plan where when I signed up for the service they said there will be no charges for WiFi usage. So please help me.

My daughter's phone line was disconnected back in August because, I believe, her phone was stolen. Since then when the other lines have been suspended because payment needs to be made, they charge me $20 each line to lift the suspension of all three lines which includes the suspended line also. They see this as a legitimate charge and don't feel as though they need to rebate that $20 back to me.

I contacted T-mobile customer service, inquiring why my bill was so high. I noticed each month the bill would increase more than the last. I spoke with Juan, who explained that I had been charged $59.94 for premium services. I explained to him, that I nor my son, subscribed to the services. I explained to Juan that my son is a minor, and would not subscribe to any services without my consent. He then gave me a song and dance that my son may have pressed the button by accident. I told him, the phone is a basic phone, and there is no way he could have done such a thing. Also, told him that I take my son to wherever he needs to go, therefore he would not need GPS, as he does not drive.

After talking to him, he stated they could make a payment arrangement for me, and they would contact the third party companies, and request a refund on my behalf. I told him, I wanted to speak with a manager, but never got to speak with one, as Juan stated the billing would be adjusted the next day, as their systems were down, and they could not do anything then. I told him I wanted the manager to follow-up with me the next day, but I never received a call. I called back and spoke with Renee this past Saturday, who told me the account had been blocked, but their system would not allow them to go back no more than 30 days. I explained to her that I reviewed past billings, and noticed that not only my son's phone line was charged, but mine as well. I stated I would like a full investigation, as this is fraud.

Renee stated, with an attitude, this is not fraud. I told her the charges on my account that I had paid for were unauthorized by me, which constitutes as fraud. I requested to speak with someone in the fraud department, and after 5 minutes or so, Renee transferred me to the Risk Management department, which she knew was closed. I called back on Monday morning, and this time I spoke with Marcy, and explained my situation, and did not get any cooperation from her. She also stated that the charges to my account were not fraud, and they would not do an investigation of the account. I have been told a refund had been submitted to the 5 companies for a refund on my behalf.

What I don't understand is how a refund is supposedly requested on my behalf, when have not paid the current bill. I would like to have a full investigation of my account, and to be reimbursed by T-mobile for all unauthorized subscriptions. T-mobile representatives, when you call, make you feel like your situation is an isolated situation, but after reading many complaints, it is something that has been going on for quite some time.

I purchased a new phone for family account. The next month's bill has a $3.79 PHP insurance fee added. I called T-Mobile to cancel the PHP and I was told they could not credit the current charge and I needed to go back to the store where I purchased the phone to receive a $3.73 credit. I was never told about the insurance or fee and there is nothing on the receipt. This is a hidden fee and unless you scrutinize your monthly bill, it adds $40.00 per year to each phone.

I am writing concerning a problem with my T-Mobile bill. I have been billed $9.99 per month since January 2011 for a third-party horoscope service, Premium Customer Care. In discussing the matter with the customer care people, they could not explain the relationship of this third party billing to T-Mobile nor could they produce documentation which shows I accepted this service. Then when asked for a refund, they would only refund charges from the past 60 days. I never heard of this company, nor did I sign up for the service, and I never authorized T-Mobile to collect money from me for this service. I don't understand how a company could allow such a fraudulent recurring charge, not clearly identify it on my bill, and then to keep on collecting it.

I have read the Terms of Service and note the 60 day window to dispute charges. But I don't see a justification for a limitation on such a practice. T-Mobile has refused to override such a policy to correct this problem. Instead, they are willing to enforce the fiction that I willingly accepted the terms of a spamming practice verging on fraud using my telephone number enabled by their company? Such a short-sighted response would compel me to cancel my service with T-Mobile and to seek relief through arbitration or through the news media.

Lost in all the discussions is the business relationship between T-Mobile and this third party. When asked for documentation of my initiating this service I was told I would have to subpoena it.

Until now, I have been happy with my T-Mobile phone service. But this is not the way I do business and I don't like being forced to jump through progressive hoops to solve a routine problem.

When you take a really hard look at it up to this point, T-Mobile is not solving a customer service problem at all. Rather, the customer service staffs behavior at each stage followed the outline of a classic confidence game: you tell the tale, pull the stall, do the blow off and then cool out the mark.

Do you know how bad that makes T-Mobile look? You are seen as willing to con customers instead of solving problems. You create bad will and resentment instead of providing service. This is a destructive business practice that harms the company. Yet, the solution to the problem is so simple.

Up to this point, only two employees were honest with me by providing correct information and actually crediting my account to the extent that they could. Overall staff did not follow through and stonewalled any attempt at reaching an executive who has authority to resolve such a problem. I recently spoke with a representative from the President's Office of Executive Customer Service. He was rude, obstructionist and not willing to admit any wrong doing on the company's part.

Through my two year contract with T-Mobile, I never missed or had a late payment. In fact, I set up a direct deposit to make the payments on time. As my contract was going to be over in September, but wanted to verify this first. I called T-Mobile to verify when my contract will end. I was told my contract expired on September, and they were alluring me to stay with them. I shopped around, and decided to switch to Verizon, since the contract was over. However, T-mobile charged me a full month (not pro-rated), since my phone was active on the first day of the month, plus a $50 fee for apparently terminating the contract early. During the conversation with them, they did see my phone call, prior to my billing cycle, as well as after. I have explained to them I would not have switched, without my contract expiring, as I waited for two years to switch, prior to making this move. I got charged $200 in total, which includes a $150 monthly bill, plus a one month contract fee of $50.

I used T-Mobile service for over a decade. I got my last contract with them in 2006 which is a family plan with 2 lines when I also changed my old phones to new ones. The contract expired in 2008 and I have not extended my contract with T-Mobile since. At the beginning of November, 2011, I transferred my account to AT&T. My sister who is the second line holder, settled what we thought was the last bill for $71.93 in a T-Mobile shop in Madison and 41st Street, at the beginning of November. She specifically asked the representative whether we still owed anything or not for the service and he said that it was it. Imagine my surprise when I came home on December 8, 2011 and saw the bill for $542.17.

The company, T-Mobile, charged us for early termination of the contract $200 for each line and $87.96 taxes. When I called to inquire about the bill, I was absolutely sure that it was just a clerical error and they would remove the charges immediately. Instead, I was told that I apparently had a standing contract with them since April 2011. They said that I authorized it over the phone in exchange of $150 credit. I indeed had a conversation with the representative of T-Mobile around that time. I called to ask for copies of my old bills and the person, who is a male and his name escapes me, I spoke to thanked me for keeping up with my payments and told me that it was customary to reward good customers who stayed with the company for so long. He said that he was going to give me $150 credit. I thanked him profusely and never really thought about it.

Evidently, it became the bases of their assumption that I had extended a contract with them or that is what they told me during the conversation I had with them on December 8, 2011. When I asked why was not I sent a copy of the agreement or a contract confirmation letter or why did not I have new phones with the new contract, they did not have an answer. I asked if I could hear the recording of myself saying that I indeed wanted to get a new contract with them, they said that they could not do it. So basically, they said that even though they did have neither my verbal nor my written authorization, they assumed that I apparently had a contract with them, but that is not even all. They never told me that i had a contract with them.

I was caught in a bait and switch game with T-Mobile. Upon signing a contract with Jerry, the T-Mobile company charged added charges to my monthly bill which was not agreed up with Mr ** at time of signing.

Upon receiving the monthly bill, it was noted that added charges for calls were billed but not agreed upon with Mr. ** and my contract. A call to T-Mobile was made and the person stated the program that I had signed up for was no good no more. She then offered to signed me up for a new program for a few (5 to 8) dollars more a month. I asked to talk to a manager and she said the T-Mobile company does not allow that. I also asked that to a military lawyer who had the same problem when he called T-Mobile trying to talk to a manager.

This is an underhanded bait-and-switch company from the word go. I have been charged $500 for a so-called early termination fee and will never go to a contract require company again and I will be talking to as many people as I can to never have business with T-Mobile/AT&T.

On August 20th 2010, I had a balance of $191.65 or $1916 pre-paid minutes in my T-Mobile account. About June 18th 2011, I tried to use my T-Mobile pre-paid cell phone and found out that my account was zero. I called T-Mobile and they did a quick check of my account and admitted that I had not used my cell phone for August, September, October and November of 2010, and that $38.00 was suspiciously deducted for this time period. In addition, I asked for an accounting for the months of December 2010 through June of 2011. I was told that I had used up my time for those months.

I challenged and asked for a written proof and I was told to write to T-Mobile Wireless Legal Department in Bellevue, Washington and that they would give me this information. On June 19th 2011, I wrote to this office requesting this information. So far, they have refused. This is after I was told by their agent number ** that this was the procedure for getting the information I requested.

If the information that is being withheld from me proved me was wrong, I would accept it. So I'm wondering if this information would prove me wrong, why wouldn't T-Mobile jump at this chance to clear this up or could it be that the information T-Mobile is hiding will convict them? What is T-Mobile hiding? I replaced the money that was illegally taken out of my account and I expect an apology.

So far, nothing has happened. Their attitude is ** you!

Four things occurred. One, over billing: I linked my phone onto my wife's cellular plan (became a family plan). During the first 4 months of service, my phone bills were incorrect, inaccurate, and always higher than they should have been. Second, while working in Canada, I received a text from T-Mobile, telling me that they had a plan that would reduce my Canada to US calls to a similar rate as calls for US to US calls. I verified the information with a customer service representative for T-Mobile and then subsequently, received a $1,500.00 long distance bill. I paid the $5.00 incremental fee per month, to receive the Canadian Service discount.

I called T-Mobile after receiving the bill, and explained that I was told the wrong information regarding the Canadian plan, and if I new I was being charged at the rates they were charging me, I would not have used my phone to make charges. I would have used Skype. They basically said they wouldn't help. They are never wrong. I told them I would pay $200.00 a month until it was paid off. They put me into collections. On my last bill, they added $102.44 for collection agency fees. When I went to talk to T-Mobile about it, they said it is in the hands of the collection agency, and that they can't help. When I called their collection agency, they tell me that T-mobile bills the fee, not them, and they can't help. I do not have anyone to go to, to understand the fees, if it is a legal fee, and who governs legislative rules on how much they have the legal right to charge.

Additionally, the collection agency Amsure was highly aggressive and nasty, to both me and my wife. Lastly, after I cancelled my services with T-Mobile, I kept receiving additional charges the following two months. I paid fees that, I don't think are legitimate. Canadian long distance, fees for collection, and received incremental fees, after the phone was turned off.

Around Thanksgiving we called to cancel our T-Mobile account. The rep we talked to gave us some incentives to stay with your company and he said he'd call us back when we told him that we would think about it. He had offered us 1000 minutes for $69.99, let us keep our myFaves, given one phone a $20 unlimited data plan, given us a $10/month discount and one free myTouch Q violet and one free Samsung Gravity Txt. He didn't call back, so I did and spoke to someone else who honored his offer, even though she said she couldn't find it all written down. So we agreed and she said the 2 free phones would ship out on Monday as they didn't ship over the weekend. I called back later or the next day to make sure there would be no shipping charges or any other charge or fee and was told that there would be none.

Almost 2 weeks later, when we still hadn't received the phones, I called T-Mobile and was told that they had not been ordered! Then I spoke with a representative who said that he did not see that they were supposed to be free! Since the new plan wasn't supposed to go into effect until the next day, I cancelled it. I can't believe they don't have to honor what they promise on the phone. I am now shopping for a no-contract phone. We had been with T-Mobile for years and years. I am waiting to see if they really cancel that new contract, which if they used their phone records, they would easily see it included the free phones.

We called T-Mobile in August. We were offered 2 free phones, 1000 minutes, unlimited text, and unlimited data at a 200 MB cap where it would slow down after with no overage charges at a monthly rate of $96 and change with tax included. It was reviewed several times and with to confirm the specifics. We agreed to the contract. About 3 weeks after we received the phones, we received a text from T-Mobile that we exceeded the 200 MB and would be charged $0.10 per MB over. We called T-Mobile and they denied that the plan existed. We spent approximately 20 hours on phone different days.

A T-Mobile supervisor told us that T-Mobile would pull the phone call and if the info was validated, they would honor the pricing and plan. Weeks went buy, no results. Finally, I was told to call T-Mobile corporate. Poncho, a corporate rep, called me and right off the beginning he refused to listen to the problem. He said he was only going to review the current plans and that I could stay or leave the company. Poncho told me the plan for 200 MB never existed. I know it existed because my witness to the phone call also made a contract and currently still has the plan and T-Mobile reps have confirmed his plan to him with me being present. I found out months later that the plan was a promotion.

We decided to call the BBB where Poncho called us again and contacted the BBB stating the contract existed differently. And only after when we contacted the BBB we received a bill where we now had to pay for the 2 phones that were free. Basically, we feel T-Mobile blackmailed us into paying for what was originally free. We were told that our service would be cut off if we now did not pay for the phones. If they were cut off, we would have to pay $20 per line penalty fee for re activation as well as any late fee's if we did not do so with in the billing cycle. Poncho put in writing to the BBB that the phones were not free.

We decided to call the Attorney General in my state. Only after we spent about 30 hours on the phone with T-Mobile, contacting the BBB and now the Attorney General did Poncho issue credit for the phones. I found out by a T-Mobile store manger that other T-Mobile reps put comments under our plan about a week after the contract was made that changed the contract. Poncho's statement to the BBB and then to the Attorney General's office conflict with each other and what he says our contract is. Poncho sent a letter to the BBB stating that if we want the phone call pulled for proof of contract that we have to have it subpoenaed. I have a witness that participated in the phone call. He currently has the data plan that Poncho has said does not exist, and this could have been ended over 3 months ago if T-Mobile pulled the phone call as I was originally promised it would be.

Now I am back at square one. T-Mobile should have to honor their contracts. It was to our understanding that when a contract is agreed to it is a legal document and binding to all parties for their protection. Why is T-Mobile not liable for their contracts made over the phone that are recorded and a prompting system that just asks the customer if they agree to the terms and conditions that the rep explained and reviewed. If anyone has similar experiences, I recommend that all of you use the BBB and your Attorney General as recourses so this type of behavior can be tracked.

Poncho now put in writing that everything I said is true but now he is manipulating information and falsifying information to where he is saying they admitted the error but I wanted to stay and upgrade anyway. I was told from day one that the phone call was going to be pulled and honored by several T-Mobile supervisors. Now Poncho has told several different stories about the contract made.

We want to be contacted by an attorney because I have a witness who has called and reviewed with T-Mobile with me presently and that the plan existed because they did not ** up on his account as they did mine. He also witnessed and participated in the contract. My witness has submitted a statement to the Attorney General's office of Connecticut but the attorney that we are working with say that we need more than one complaint for them to investigate. We have found links from T-Mobile's own web site that the plan existed. We have read the blogs where other customers have gone through what I am going through.

I have not checked the box that says I do not want an attorney to contact me. Each time I receive an email of confirmation, it says no if wanted to be contacted by attorney. I made the complaint several times (no checking and not checking the box) and all confirmations still say "no" to if wanted to be contacted by attorney. I have copies if the T-Mobile statements sent to the BBB and Attorney General as proof that Poncho has changed his story several times and I have a witness' statement also. If no one here will contact me, I am going to the news stations with the copies. This is the last chance.

T-Mobile charged me $4.50 in usage charges, when I'm allowed unlimited calling. Also they have been charging me for text messages, when I have never texted. I don't text ever. I just use a basic old cell phone, and have it for emergencies. Investigate T-Mobile.

I had been a T-mobile customer since 2003 and was extremely happy with my service and customer care until this past year. My husband purchased a phone this spring under our family plan that specifically would be for him to use at work and out of town as a mobile "hotspot". The sales rep assured us that this phone had that capability and that our unlimited data package would cover this. He paid $400 for his phone and had to renew a two year contract to get the partial discount on the phone. He was quite happy with the phone and the service for about 3 months. Then, he started having problems and it would not stream without pausing repeatedly and causing problems for him at his job.

I called T-mobile since I am the primary account holder. They explained that unlimited was not really unlimited and that he had used his allotted allowance for the month. So, he would continue to get internet service but not at the 3G speed. I told T-mobile that nowhere in the contract did it mention this. He told me that it should be self explanatory because they can't just let everybody use unlimited amounts of internet service, because T-mobile as a whole was only allotted so much for themselves to divvy up among the customers. I thought unlimited was unlimited but did not argue. I explained that my husband was not on his laptop a lot and was using it only about 1 or 2 hours a day for work related things in a rural area. He then told me that he was not aware I was referring to a "hotspot" service. He said that he should not be using that capability for free and that we should be charged an additional $14.99 for that service.

I told him that the phone was purchased for specifically that purpose and we had been using it free for months with no mention of additional fees at the time of purchase. He said that they just started billing for this and I told him that was not my problem. He then wanted to add that service to our account and assured me that the speed problem and the unlimited use problem would be fixed. I was very upset and told him that we are not paying for a service that the phone and the company have offered for free until this point. He told me that it would not be free for very much longer and so I better just start paying the "hotspot" fee now. I agreed to add this to our account after speaking to 3 different reps about how I felt this was wrong to sell us a $400 phone and then start charging an additional fee, months after the fact to use the service that you originally purchased the phone for to use as a "hotspot".

After we hung up, 2 days went by and the service was not increased in speed. I called again and they told me that it won't start over again until next month. And they said that until the 25th of the month, we would have to live with the slow internet, even after I screwed us by admitting that we were using the phone for free for a service that they were now starting to charge $14.99 for. I did get someone in the proverbial food chain to offer me a $50 credit for my trouble because we would from now on be charged an additional fee. I guess that paid for a few months' service.

I called T-Mobile to complain about bad services, over the course of 12 months. The issues were not being able to get through to me. When people would call, there would be a message that I was not accepting calls, or my service was shut off. During this time, I was unemployed and looking for a job. I will never know if one of the employers that called was looking for an interview and I could have gotten off unemployment sooner. All my friends who were calling me said that they can't reach me. They said to me that when they call, it rings and rings like if I wasn't answering the phone. But my phone never rang, so I complained with T-Mobile, on many different occasions. They had me run around like a chicken with my head cut off.

After 20 plus different cell phone conversations and tests and many months of complaining, they said they would transfer this problem to their engineers. Sometimes they would call me back and other times never acknowledge my issue. So finally, after me complaining and wasting more of my time with them, they finally told me that "they do not have good service in this area (where I live and work) and that they need another tower to solve the problem. But they are not going to install this new tower anytime soon". Might I add at this point I was a T-Mobile customer for several years and never had any service issues in the previous years (same location)? It sounded like they knew this was the problem the whole time but failed to notify the employees who take the calls from the customers. I was paying $80.00 per month for this service!

I was told on several occasions that if I change my plan, I will be locked into a new 2 year contract. Now there is no way I am going to commit to a new contract with the service I was getting. So after several months of saving and paying T-Mobile $80.00 per month for service they worked maybe half the time, I finally was able to afford a new phone and contract from a different provider. I discussed my contract with T-Mobile and they said I was free to leave at any time due to me not being locked into one of their contracts. This conversation happened around 10/2/11. So now, I have a new phone and was ready to settle up with T-Mobile only to find out that they wanted to charge me for the month of October when I only have 2 days into that billing cycle. There is no way I am paying for that after all they put me through.

I want to add to your answer to Kristi of Las Vegas T Mobile issue. I have had very positive experiences taking issues to small claims court. I would pay the bill (to protect my credit) then file in small claims court. They would need to provide their documentation in court. Small filing fee, no attorney. Since the proposed merger, T Mobile is no longer the friendly low cost company I started with. Check their phone prices. The low quotes are often the "downpayment," on your phone.

I called T-Mobile to complain about bad services. All my clients who call me can't reach me. They said to me that when they call, it rings and rings like if I wasn't answering the phone. But my phone never rang, so I complained with T-Mobile. After 20 different cell phone tests, they said they would transfer this problem to their engineers. They called me back today and they told me that "they do not have good service in this area (where I live and work) and that they need another tower to solve the problem, but they are not going to install this new tower anytime soon".

So, I asked if I could cancel my account because I need my cell phone to work. They said I couldn't because I have to pay the early termination fee. I don't think it's fair for me to pay $200 for each line (I got 3) for a problem that is not caused by me. It's clearly a problem from T-Mobile, as their own engineers said. What can I do?

A few months ago, I filed a claim for one of the cell phones on my account, which we believed was lost. We found the phone in my household, but it was not working despite the fact that I paid my bill on time and had no errors on my account. We filed another claim at the store because we believed there was something wrong with the phone. But after more research, the people at the T-Mobile store told us that the SIM card had been switched out and this is why the phone was not working. This never happened, though, as we believed the phone was lost all along. Despite that, we got a new SIM card since they could help us no further.

Now, both of the claims filed, I attempted to have it cancelled as we did not need a new phone since we resolved the problems with the old one. Again, the employees at the T-Mobile store told us they were cancelled and everything was fine. However, in October, I was charged $369.88 by T-Mobile for the "phones that I received" from my previous claims. In addition, they said that there was a third claim on my account by a woman named Caroline **, whom I have never heard of in my life and whose phone has never been on my account as far as I know. I never received any phones, signed for any phones, or activated any new phones on my account, yet both companies (T-Mobile and Asurion, the insurance agency) are claiming that I have. I would like to see proof of my signature or identification for any products as I refuse to pay for the mistakes that they have made.

I have continuously attempted to find a solution to this problem, but both companies keep shuffling me back and forth. They are never giving me real answers and never finding a resolution. Now my bank account has been overdrawn and as a broke college student, there is no possible way for me to afford the effects this will have on my credit in the future.

On the 1st October 2011, my service at my home and office area went out. I called CRS and they put in a work order. A few days went by and I called again and was told there was a problem at the tower that covers my area. The tower is located at 1625 Alden Orlando FL. My home address is x *** and I work at xxx *** in Orlando FL. This tower covered both address.

Now two weeks passed and still little or no service. Called again about when repairs would be made and was told no repairs are going to be done at this time but the techs had already known about the problem even before I called the first time. I had a bill that had just came in and I told the CSR I would not pay this bill until I had service.

I had four lines and one was still under contract. On the 24th of November, that line drop off the contract. I called CSR on the 28th and had my account closed. I asked that I be sent a bill showing my balance and I would pay your company off. I have not gotten that bill and you company has now turn me over to a collections company for a bill I have never got. I call CSR and your company has my right address.

Today is the 2nd of December, five days after I closed my account. Not only did I not have service that I must pay for, you report me as a dead beat. What has happened to your company?

We called T-Mobile in August. We were offered 2 free phones, 1000 minutes, unlimited text, and unlimited data at a 200 MB cap where it would slow down after with no overage charges at a monthly rate of $96 and change with tax included. It was reviewed several times and with to confirm the specifics. We agreed to the contract. About three weeks after we received the phones, we received a text from T-Mobile that we exceeded the 200 MB and would be charged $0.10 per MB over. We called T-Mobile and they denied that the plan existed.

We spent approximately 20 hours on phone different days. A T-Mobile supervisor told us that T-Mobile would pull the phone call and if the info was validated, they would honor the pricing and plan. Weeks went by, no results. Finally I was told to call T-Mobile corporate. Poncho, a corporate rep, called me and right off the beginning, he refused to listen to the problem. He said he was only going to review the current plans and that I could stay or leave the company. Poncho told me the plan for 200 MB never existed. I know it existed because my witness to the phone call also made a contract and currently still has the plan and T-Mobile reps have confirmed his plan to him with me being present.

I found out months later that the plan was a promotion. We decided to call the BBB where Poncho called us again and contacted the BBB stating the contract existed differently. And only after when we contacted the BBB, we received a bill where we now had to pay for the two phones that were free. Basically we feel T-Mobile black-mailed us into paying for what was originally free. We were told that our service would be cut off if we now did not pay for the phones. If they were cut off, we would have to pay $20 per line penalty fee for re-activation as well as any late fees if we did not do so with in the billing cycle. Poncho put in writing to the BBB that the phones were not free.

We decided to call the Attorney General in my state. Only after we spent approximately 30 hours on the phone with T-Mobile, contacting the BBB, and now the Attorney General did Poncho issue credit for the phones. I found out by a T-Mobile store manger that other T-Mobile reps put comments under our plan about a week after the contract was made that changed the contract. Poncho's statement to the BBB and then to the Attorney General's office conflict witht each other and what he says our contract is. Poncho sent a letter to the BBB stating that if we want the phone call pulled for proof of contract, we have to have it subpoenaed. I have a witness that participated in the phone call. He currently has the data plan that Poncho has said does not exist and this could have been ended over 3 months ago if T-Mobile pulled the phone call as I was originally promised it would be. Now I am back at square one.

Damage resulting. T-Mobile should have to honor their contracts. It was to our understanding that when a contract is agreed to, it is a legal document and binding to all parties for their protection. Why is T-Mobile not liable for their contracts made over the phone that are recorded and a prompting system that just asks the customer if they agree to the terms and conditions that the rep explained and reviewed. If anyone has similar experiences, I recommend that all of you use the BBB and your Attorney General as recourses so this type of behavior can be tracked.

We want to be contacted by an attorney because I have a witness who has called and reviewed with T-Mobile my present and that the plan existed because they did not ** up on his account as they did mine. He also witnessed and participated in the contract. My witness has submitted a statement to the Attorney General's office of Connecticut but the attorney that we are working with say that we need more than one complaint for them to investigate. We have found links from T-Mobile's own web site that the plan existed. We have read the blogs where other customers have gone through what I am going through.

For the last year, I have paid my bill approximately 2 weeks late, whereby I would call in and schedule a payment plan where I paid my bill in full in two payments. All of a sudden, you have a change of policy and if I pay late, you would charge me $60 per account. Of course, I am juggling my bills like every average Joe in America today and you slammed me with three $60 fees. I called in and asked that they be removed because this was a new policy that you never had before. You said no. I threatened to switch and you still said no. Ergo, I switched my phone plan to AT&T, whereby you charge me $200 for every phone line I had for canceling my phone. I have three phone lines, so that added up to another $600.00. In addition, this month I received my latest bill and it was $65 higher. So, I called in again to make sure that the third line was closed and you said you would not close it because the bill was unpaid.

That is the most ridiculous thing I have ever heard of a company, trying to increase the bill when the phone and the account is clearly closed. These are disgusting trade practices. I will be reporting you to consumer affairs for unfair fees and unfair change of policy rules. This is also my legal notice, that I am closing all accounts associated with **. It has been my most displeasure in ever doing business with you.

I have had an individual cell phone account with T-Mobile for years. In October of 2011, my boyfriend and I went on a family plan under his account. I was informed by the employee at the T-Mobile store that I would get a bill for the remaining balance due on my individual account.

This morning, I received a call from a company called ER Solutions. They explained that I owed money to T-Mobile on a canceled account. They asked for the last 4 digits of my social security number. Not knowing who they are, I refused and they told me to call T-Mobile directly. It turns out that ER Solutions handles collections for past due T-Mobile accounts.

So begins my roughly 60-minute odyssey through the labyrinth of T-Mobile customer service. The first person I spoke to was trying to be helpful, but I was in the wrong department and transferred me to the Financial Care department. I then spoke with a woman in the Financial Care department who told me that I owed money on my final T-Mobile bill for the closed account. I said that I was happy to pay the bill but was wondering why I never received notice via text, as I usually did, that my bill was due. I also asked why I was turned over to collections on a bill that was only one month late. She told me that I wasn't turned over to collections and that I was within a 10-day grace period before I would be turned over to collections.

I asked, if I haven't been turned over to collections, why was a receiving a call from ER Solutions? I asked, isn't ER Solutions a collections agency? She said yes, that ER Solutions is a collection agency but I hadn't been turned over yet. I said that was impossible because ER Solutions called me 30 minutes before I called T-Mobile. She kept repeating the same canned speech that I was within a 10-day grace period and that if I paid the bill today, I wouldn't be sent to collections. We went round and round with me saying I was happy to pay the bill, but still wanted to know why I was turned over to collections and she kept giving her canned response. Then the phone went dead after 20 minutes.

I then called back through the tiring voice prompt system to reach a customer service agent where I had to repeat my story for them to determine that they couldn't help me and she transferred me back to Financial Care. The next person I spoke to said that she couldn't help me because I wasn't the primary account holder. I explained that I wasn't calling about the current family plan, but about my closed individual account. She said she needed the last 4 digits of the social security number for the primary account holder of the current plan. Luckily my boyfriend and I work at the same firm and I was able to place him on the phone. Once he explained the problem to her, I was allowed to talk to the representative and sort out the issue. I told her that I hadn't received anything from T-Mobile telling when my last bill was due or the amount. I told her that since my account was closed, I no longer had access to my account online so I couldn't look anything up.

Here is how I wound up with this problem in the first place. She explained that once I closed my account, I would no longer get text messages telling that my bill was ready and that I would no longer have access to my account online. Here is the best part. That account had paperless billing. Which means, that since my account was closed, I would not get a text telling my bill was due, I couldn't look it up online any more, and since I had paperless billing, I wouldn't be getting a bill in the mail.

Can anyone tell me how I was supposed to know how to pay my final balance? T-Mobile never called me, emailed me, or texted me when I didn't pay my bill. They just turned me over to a collections agency that they claim isn't a collections agency. Now I have no assurance that they haven't ruined my credit.

Last September my Smart Phone started to not work well in the screen. I went to the store where I got the contract, and the attendant, a young man, called T-Mobile, and over the phone, asked them to send a new telephone to me. I received it 6 days later. I was never informed that I have to return the damaged phone. Exactly two months later, I received a bill that includes $250.00 for restocking fee. I called them, and went to the store, and I didn't get any help. I repeated many times that I wasn't informed that I have to return the phone, and I could send it back to T-Mobile immediately, because I kept it, and I don't need a damaged phone.

They said that I should read the instructions of the box that contained the delivered phone. I didn't read because it was obvious how to assemble the phone. They said I had an initial 7 days, and additional sixty days deadline, to return the old phone. They added that they called me, and I didn't answer two calls. Also, that they sent me text messages, which I didn't receive, or read. This is disappointing, and is not easy to have a good feeling for a company, which, for instance, I arranged a contract 5 months ago, with the promise to get a rebate of fifty dollars.

Each month and a half, I receive a letter telling me that my rebate wasn't possible to process, because I am not a T-mobile customer. So, I call them, and said it is incredible to send me a letter telling that. I have to pay my monthly bills, and you only have to check the records to verify I am a customer. That is why I am claiming the rebate, because I arranged two years contract, and get the option of $50.00 rebate. They added that they will fix that misunderstanding, and I will receive the rebate in some weeks, but again what I receive is a new letter telling me that I am not an active customer. This is unbelievable. They can take 5 months or more to process my rebate, with all means to their disposition, even wasting my time with calls, and they can't give a chance to return the damaged phone given. I didn't know I have to return it. It is simply unfair.

I would appreciate your help to reverse the payment of $250.00 or whatever is the unfair charge. Many thanks in advance. I could provide whatever document necessary.

Ported my number from T-mobile to Verizon after not having a contract for over a year, paid my last bill and was sent another saying it was mid cycle that I left T-mobile and they do not pro rate bills. So therefore, I am responsible for the the entire month even though I was with Verizon for the rest of that month.

My billing cycle ended on 10/13/11 and I ported my number out on 10/14/11. I will still be sent a bill for 10/14/11 to 11/13/11. When I called Customer service, asking what is the charge for, they told me that while I used the service for a partial day on 10/14/11, they wanted to charge me for the entire month! This is their policy. I think this is a rip-off and they should not be allowed to charge their customers after disconnection of service.

I have been with T-Mobile for over 10 years and I just recently called to get a contract over the phone for two years at $129.99 a month including 2 lines with unlimited talk, text, and internet. It also included an additional line with 500 minutes, free nights weekends and 200 megabytes. They changed the plan as soon as the month was over and added my bill to $314. I have been over the phone with them for over 4 hours since this happened. They hang up on me; then they said that is not what I got a contract for. They said I need to pay $30 each line for additional internet. Then they said they will not make any changes for nothing. I can cancel my lines at $200 each and they will not do anything for me at all.

Please check out the petition to change the way of cell phone providers! Http:/www.***. T-mobile is charging early termination fees even when they cannot provide the service we pay for.

In August, I decided to add an additional business account. After having T-Mobile for 2 years with a no-contract plan with no problems, (the biggest mistake) they offered me a new free phone for the new account and they offered me a tablet for my existing account to try it. Something that may help me on my new business adventure. I told the salesperson on the phone that the only problem was that I was going to California for the next 3 weeks and they can't send the phone or the tablet to my address in Las Vegas. They need to send it to my other address in California. She said "no problem" and that they will send me a confirmation notice to my email with the address that was going to be shipped to.

Two days later, when I was in California, I received one email with the confirmation of the phone and the correct address where it is supposed to be mailed to but no confirmation about the tablet. So I called customer care and they informed me that they found no order for the tablet and that maybe, I didn't qualify for it. I need to call the sales department again to reorder. I informed them that it was not necessary and I didn't need it now so I let it go. 25 days later, I returned the phone the sent me, closed the account and decided to add a new line to my existing account. When I found that I have a new charge of $200 in my account, I called and they told me that the charge was for a new tablet. They were going to charge me $45 more for the service!

I informed them that I never received a tablet nor a confirmation of one and that the customer care informed me that I never qualified for it. They informed me that they will make an investigation and they will call me back. 2 weeks later, the charge came back and they said there is nothing they can do because I'm using it. What I never saw is that ** thing. Will they inform me that the tablet somehow was mailed to the wrong address, already activated? The one who got a hold if it is using it and they are charging me. I called countless times and been in the phone for hours. All are confirmed. What I'm saying is the truth, but they will not remove the charges or will not stop the charges of the monthly fees. Please help, I'm desperate.

I asked to change my hotmail and to have the original. After I said my hotmail, your representatives were on their cell just because they figured out who I was and on certain emails I received threats from my PC. I don't know how they got it. Just when I said it or what my old email was and now my name is mud in Saskatoon. I don't know the type of kids your reps are but now this cell says you need to upgrade when they mentioned that this cell was the top in your stock and HTC was. I have the LG 3.

I had a T-Mobile cell plan for a few years then had to move closer to my family for personal reasons. The remote mountain area where I moved had no T-mobile service (only Verizon & Sprint work up there). I would have kept the service if it had been available. I guess I was supposed to keep paying for a phone I couldn't use.

I called T-Mobile and they even sent a technician out to check and he verified I had no service. Since the nearest T-mobile store was three hours away, they said I could mail a copy of my new driver's license to verify the move. I did, three times. They kept saying they didn't get it. They wouldn't clear the cancellation fee. Two and a half years later and I just started getting collections calls again! I guess because AT&T bought them they want to try to scam people out of some money or ruin their credit. I hate T-Mobile! Stay away!

Tired of no service in my home or neighborhood after many years, I cancelled T-Mobile service. They charged me for the following month. When I called, one T-Mobile rep said they required 30 days notice. Another claimed something about a billing cycle. I cancelled on October 6, they charged me for the entire month. What a scam and ripoff. It's only $35.43, but I feel mugged. Customer service, more or less said, tough! **

I had been with T-Mobile for over 3 years. When I went to pay my bill in store I found they had a pre-paid plan with voice, text and data for the same amount of money I was paying for just voice and text. I decided to switch over to this plan and was told that my current phone, the Samsung Comeback, would not work on this plan. I purchased a phone for that and I thought all was well until yesterday (11/27/11).

I discovered that my old Samsung phone works just fine on the pre-paid network and all things considered I'd rather use my Comeback than the phone I purchased in September. I called customer service on 11/28/11 and was told that I could return the recently purchased phone with no problems as long as I returned to the original store. When I went to the store they said that I was beyond the return date and would not refund any of the purchase price. I called customer service again and was told that I was beyond the return date; first it was 30 days, then 20 days and finally 14 days; they called it buyer's remorse. I tried to explain that I did not have buyer's remorse but that I had been mislead as to the need to purchase a new phone. Really, all I want them want them to do is to take back the phone that I needlessly purchased. I will be changing carriers when this month is up. I've really had enough of T-Mobile and bad customer service.

We called T-Mobile in August. We were offered 2 free phones, 1000 minutes, unlimited text, and unlimited data at a 200 MB cap where it would slow down after with no overage charges at a monthly rate of $96 and change with tax included. It was reviewed several times and with confirmation on the specifics, we agreed to the contract. About 3 weeks after, we received the phones. We got a text from T-Mobile that we exceeded the 200 MB and would be charged .10 per MB over. We called them and they denied that the plan existed. We spent approx 20 hours on the phone on different days. A T-Mobile supervisor told us that they would pull the phone call and if the info was validated, they would honor the pricing and plan.

Weeks went buy and there were still no results. Finally, Poncho (a corp rep) called me and right off the beginning refused to listen to the problem. He said he was only going to review the current plans and that I could stay or leave the company. Poncho told me the Plan for 200 MB never existed. I know it existed because my witness to the phone call also made a contract and currently still has the plan and T-Mobile reps have confirmed his plan to him with me being present. I found out months later that the Plan was a promotion. We decided to call the BBB where Poncho called us again and contacted the BBB stating that the contract existed differently. It was only after we contacted the BBB that we received a bill where we now had to pay for the 2 phones that were free.

Basically we feel T-Mobile blackmailed us into paying for what was originally free. We were told that our service would be cut off if we did not pay for the phones. If they were cut off we would have to pay $20 per line penalty fee for re-activation as well as any late fees if we did not do so within the billing cycle. Poncho put in writing to the BBB that the phones were not free. We decided to call the Atty general in my state. Only after we spent approx 30 hours on the phone with T-Mobile contacting the BBB and now the Atty General did Poncho issue credit for the phones.

I found out thru a T-Mobile store manger that other reps put comments under our plan about a week after the contract was made that changed the contract. Poncho's statement to the BBB and then to the Atty general's office conflict with each other and what he says our contract is. Poncho sent a letter to the BBB stating that if we want the phone call pulled for proof of contract that we had to have it subpoenaed. I have a witness that participated in the phone call, he currently has the data plan that Poncho has said does not exist. This could have been ended over 3 months ago if T-Mobile pulled the phone call as I was originally promised it would be. Now I am back at square one.

T-Mobile should have to honor their contracts. It was to our understanding that when a contract is agreed to, it is a legal document and binding to all parties for their protection. Why is T-Mobile not liable for their contracts made over the phone that are recorded and a prompting system that just asks the customer if they agree to the terms and conditions that the rep explained and reviewed? If anyone has similar experiences I recommend that all of you use the BBB and your attorney general as recourses so this type of behavior can be tracked.

I returned to T-Mobile after hearing promises that the services, and connection had improved. I spoke to a representative on the phone, before getting my new phone and accepting the contract. At first the connection seemed good, but shortly it worsened. I followed-up reporting the problem, which they could not resolve. When Verizon built a tower in my area of Long Island, I called to inquire if T-Mobile would be following suit, but they said no.

I asked if they understood that they could be losing many customers to Verizon, but they didn't seem concerned. I stayed in my contract for the required two years, and even a year beyond, in trying to decide what provider to go with. I finally changed to Verizon, after my final efforts to convince T-Mobile, to consider building a tower. As of 10/23/11 my T-Mobile services were ended, and Verizon begun. Now I get a bill from T-Mobile for 3 weeks of service they did not provide (they even agreed they did not provide it).

I called and was told it was their policy to charge customers for the full month even though they stopped providing the services. They said they "understood my concerns", but when I tried to reason with them, they would not stop, and listen to me. They told me no one at T-Mobile could help me, nor would they change their policy. I told them I had fulfilled my original contract, and asked if they had an extended agreement signed by me, but they said it is their published policy. I am sure they have ** over many other customers in this same regard. Is this the policy of all phone companies?

Long story short, I have been a customer since 2004. My bill has been a consistent $94. When I got an extra $30 charge on my bill, I called. I called and was on hold for 40 minutes. They told me that I made international calls and that's why there was an additional charge. I refused to pay that, as I know I didn't. Asked to speak to manager, she would not transfer me to one. I called back the next day, same thing. This is all in the memos at that institution, international call etc. So yesterday, I called and was on the phone for almost an hour and demanded I speak to a manager.

He told me this is due to an overage now. What? I told them why are different people telling two different things. I want these charges off. This is fraud. How could I have customer service reps say it was due to international calls then another say it was overage? Someone is messing with my bill and I am disputing this charge. This is ridiculous. I told them I have been with T-Mobile for so long and this is how you treat customers and the manager hung up on me!

Tmobile has become the worst cell company in the history of all. They lie, they scam people, they give people hard time, they extend the contract without the customer's knowledge, and when we call them, they keep turning us to different departments and then they say only they can be contacted by email; they are crook and liars.

I have been visiting my family in Istanbul, Turkey. After I landed, my phone was on for a couple of hours. T-mobile billed me $216 for roaming charges, and for not using the data access. I called and explained the situation, and they said they can not help me. Now I have a $300.00 bill, for services which I have not used for two weeks. I immediately cancelled my account. I know I will make so much money, after cancelling my account. T-Mobile is equivalent to poor customer service and bad customer relations. I have a $300 phone bill, for using the phone in US for two weeks. Is that logical?

I will keep this short and sweet. I was promised the best coverage and service where I live, by a cocky T-Mobile rep, obviously trying to hit his quota. I left AT&T after ten years for this better service, and price. After about a week of having zero service, I began to complain to them that I have zero bars, opposite to what I was promised. They promised to fix it and to stick with us. I was still in my grace period at this time. T hey said they would send guys with hard hats, give me a free cell booster when it came available, and also promised, that a new 4G network better than the 4G I was already on, would solve my problems.

I trusted them. After a couple more months and numerous complaints my grace period was up. My service was just as bad as ever. Now, they said sorry we can't, and will not let you out of contract, unless you pay an early termination fee of $275.00! Once again, I was lied to, and felt duped. I did finally receive my signal booster for free. It did nothing for my service. I called Tech Support rep Ed. he was a nice guy. He laughed when I said I needed help with my new cell booster. He laughed and said "I can't believe they even sold you their services, and even funnier that they would send you a booster, considering it would not do you any good". He went on to state "that I am not only 9+ miles away from nearest tower, but there are multiple dead spots in between me and that tower".

He even talked to the customer relations team, and was on my side to let me out of contract, considering I was lied to in the beginning and the statistics that show I am in a dead zone. They did not budge, and said I am stuck, unless I want to pay. Just unfair and sad that a company as big as they are can get away with something so blatant. Aren't there any FCC Laws that regulate this type of abuse of power? I do100% of my business over the phone, and switching to them has been detrimental to my family's financial well being. I am calling all corporate executives, and also leaving numerous messages.

I just want to be let out of my contract fair and square. I should not have to pay a $275.00 early termination fee for something that is clearly not my fault. Please help. I am simply a victim of a large company abusing their power. No execs will return my calls, and nobody will help. I have a legitimate case here. The bottom line is that, I do not have service as promised, and they will not let me out free and clear. I never would have signed a contract, if they told me the truth about coverage in the 1st place. They want a $275.00 early termination fee. Not fair, considering I have a legitimate problem,that is all their fault.

T-mobile charged me for data usage that I never signed up for. It is unfair that I should pay for something that I did not use. I've been with T-mobile for over 4 years! This is illegal. I feel cheated. T-mobile is flat out scamming customers. Once my contract is up, I'm canceling them for sure. I for sure will never go back to them, after my contract ends. This month, I was charged $42. Americans, please cancel your contract with them when your contract ends, and never go back to them again for your own good.

The problems I had with T-Mobile are multiple. Before I list them, I recommend everyone to write their congress person, regarding T-Mobile's unethical $200 contract ending fee. Their service sucks!

1. The phone I originally had always, always, dropped calls, or lost reception. I called in to cancel, and T-Mobile offered me a new 4g phone, that was even worse.

2. The new phone dropped even more calls, couldn't get on the internet (while I was standing still in the middle of Lincoln Park in Chicago), texts would not go through. Whenever I tried to use the camera for video, or picture, the camera would literally reboot itself! It got to the point, that I use it for a portable storage, and maybe, occasionally texting, whenever I felt lucky.

3. I contacted T-Moblie via online twice, and their online representatives are terrible. They skate around the issue, and don't care if you threaten to cancel! Why? Because they know you will not, because you don't have the $200 fee to cancel. I did, and the reason I had to pay for it was, because when my first phone went down due to the battery (had to charge it every hour after a year), and service issues. They wouldn't send me a replacement without signing up for a new contract.

4. After the lousy service, I simply decided to cancel it, but never got around to it. I missed a payment, so I called in to pay for it, and cancel the phone. At this point September 2011, I had enough of the suck service, and paying for internet, I couldn't connect to, a phone in which I couldn't call anyone (4 minutes of use for the month to the point of cancel Sept 14), a camera that didn't work, and the phone rep treating me like a deadbeat! I stated my intent to pay the balance and the cancellation fee. All she kept asking me was if I was going to pay the balance today, I felt like I was in a SNL skit! I finally told her that I need to talk to a manager, because the rep wanted me to pay for the balance, and then send me to the cancellation department.

That is code for "getting the ** customer to stay", like they did with the aforementioned new phone T-Mobile gave me. I told her "no" I want to pay the whole thing at once (yes they can do that), and I walked to talk to a manager. She then again asked if I would pay the balance, I said "manager, manager, manager, manager" until I heard silence on the phone. The rep was still there not speaking, until I cursed (b-word), knowing that when dealing with call centers, If a person puts you on a "silent hold", it means the rep doesn't have you on that music hold, waiting for a manger, they are waiting for you to do what they want to do. So with that word, she said, "what?" I responded by stating "I said I wanted a manager, didn't I?"

5. I finally got a manager who reiterated that $200 cancellation fee, and was quick to process the payment, after I shut her down with her "maybe we can get you a new phone" speech. I explained that the matter got worse with the new 4g phone that I got when I resigned with T-Mobile, and that a new phone would not help me, because I was simply done with them. The payment was recorded, and sent, and after like 17 minutes with the rep, 5 minutes with the manager, and my account was closed for good.

Unfortunately, T-mobile did not honor their contract, and that's what all the complaints against t-mobile are about. You sign a contract, you pay for services that should be rendered, T-Mobile doesn't do that at all. You have complained constantly about lack of service. we need like a "3 strikes rule" allowing us to cancel without such a hefty cancellation fee, if we, the customer, cannot get satisfactory service, and have complained 3 times regarding major issues with our phone service. Why should we pay from something that doesn't work?

I do not have data plan on my phone. Today I turned my cell phone on and Google was on the screen. I called customer service at tmobile and they said they automatically added data plan to customers charging $1.99/mb of usage. So far they said I incurred $50 of usage. I seldom use my phone and was unaware of this charge. I might have had my phone on but did not use the data except for a few minutes today to see what had happened. I never requested for data plan so how can they just add it to my plan without my authorization? I use wifi and tmobile's explanation was that my phone picked up tmobile's wireless signals and that is how I incurred the charges.

I have the exact same issues as the previous complaints. We received a bill from T-mobile claiming both my mother's and my phone have been using internet service since before we even started our plan. The total charge is $50, plus an additional $30 just for the past month. I have wasted my whole night speaking to a total of 5 people from customer service, including a supervisor who only apologized and said the charges were valid. They could not explain how I could possibly have used the internet, even though we asked them to block any possible access to the internet with WebGuard this past month.

Even if pressing a button caused me to go online, there is no possible way multiple accidents happened, so it is a scam for sure. When we asked them about the online service that told us which days and how much data we used, they told us that they apologize but the information provided online is inaccurate, but that their own system is accurate. We are not paying $80 for data usage that we haven't signed up for. We understood from the beginning that only one of the 5 lines would include internet service per month.

I was out of contract. I am sick of T-Mobile's poor customer service. I called both T-Mobile and Verizon to ensure proper cancellation and cell number transfer. I gave notice to T-Mobile that a port request was coming through for the switch to Verizon, and canceling my service. So when I received a $300.00 bill and 5 voicemails saying I was past due, I called T-Mobile to clear up the misunderstanding. I was told I had to pay, even though I was out of contract and gave proper notice. I was put on hold for 2 hours, waiting for a supervisor who threatened my credit if I did not pay. I refuse to pay for service I did not use and took proper steps to discontinue. They have become sneaky crooks.

I was also falsely sold a web connect contract when I was sold a 5 GB plan for $60 a month that I "could never go over", said the T-Mobile retail store salesman in Clifton, NJ. I was appalled when the usage ran out in a couple of days and I was charged hundreds of fillers in overage fees. I wanted to get out of the contract because I was falsely sold on incorrect information. I would have received Fios or fast internet for cheaper and unlimited! Not to mention, the web stick broke numerous times.

T-Mobile at one time had great customer service, which was why I took a contract with them over 5 years ago. They have no customer loyalty and their practices should be investigated by the BBB and Consumer Affairs. Did I mention I was laughed at numerous times while explaining how they were wrong? They have a contract and even when they don't fulfill their end, they expect you to fulfill yours! I don't think so. I will not be paying a single dime and I will preach my T-Mobile experience until I am blue in the face. I have great credit and they can send this into collections. I will never pay them a penny after all this.

I have complained about poor service, dropped calls, and the worst customer service, often waiting over 20 minutes for a representative who you cannot understand. Once you get to finally understand them, the call drops and they rarely call you back. I have also a situation where several customer service reps told me that my bill would be less than it is now, to the point that they have even lied about charges. Just horrible situation where I was duped into opening another line and told it wouldn't be much more than the other line I had. Then it hit me with the fees. They also told me that I would not have to pay to activate. Unreal. Out and out lies. I'm customer for 7 years. I should have left a long time ago.

They always say they aren't responsible for inaccurate info I was told or promised. They are hitting me with a bill that has jumped 200 dollars just because I added a line and asked them to make good on a phone that was bad. Right now I have until next month to pay this ridiculous bill, but I am not going to pay it as I know they lied and they employed the 'bait and switch' tactic. I do not know what will happen when I refuse to pay the 'overage' as it is not my responsibility, but they say it is. Have to wait to see until December.

I had been with T-mobile for 11 years. On June 2011, Linda (employee ID#**) called. She said she is calling from T-mobile and she told me our contract is almost expire and T-mobile has a great promotion now. She told me if I renew my contract for two years, I will get a Nokia tough screen phone free. My monthly bill can save about 18%-20% , free shipping and handling and the $35 activation fee will also be credit back and the data plan we need to order it up front ($10) but we can call the customer service to cancel the plan after we have our phone. Then she asked me for credit card. She said this just for a credit hold information and will not charge anything. Then a few days later, she called again she said need my husband Social security number (because the contract is under his name) in order to get it process. So I gave it to her (because at that time my husband was out of country).

When we get our new phone a few week later, and we call the T-mobile customer service to cancel our data plan, they said you need to find the person who sold it to you, then I gave the person who said she is with T-mobile, a call phone number : 917-338-3553 and 718-690-9944. They said Linda is out of vacation. She will be back tomorrow. Then next day I call it again and they told me the same thing, then I asked who can help me and I told everything to the person who answer the phone. She said yes, lately a lot of people called for the same issue, Linda doesn't tell the truth to the customer, then she said if you pay $30 I can save your monthly bill 20%, but what I want was solved my current issue I don't want to be stupid again. Then I lost my temper. I fought for her and she called her team leader name Tonny.

Tonny said to give him 48 hours, he will do it and will call me back. But after 3 days, still no one call and I called him back to ask him about my case. As soon as he hear my voice he hung up the phone, and I kept calling and calling same thing happen hung up my phone then the phone transfer automatically to T-mobile customer service, and the customer service still told us the same thing go back to the person who sold you the phone. No one will take care of me till now. I still charging for the data plan and I paid more for my monthly plan and no one will refund my $35 activation fee. I had been T-mobile for 11 years and they did this ugly stuff to their royal customer. When my contract is expire, I will not use T-mobile anymore. In order to get more sale, they lie to their customers. My advice is don't trust anything from what T-mobile reps tell you.

T-mobile charged me for data usage that I did not use. They have added internet charges to all their WiFi capable phones without any of our agreements. There is no warning or message that asks you if you would like to join the T-mobile WiFi. They have taken out the warning and automatically connect you so they can charge you. I got rid of my data plan 5 months ago because I was not using it. I looked at my bill for the last month and discovered an extra charge of $50 dollars for data access despite the fact that I did not agree to the data plan. When I called to complain, I spoke with a supervisor who said that they automatically added this to all phones last month. They will not waive my unfair charges. ****? I didn't give them my permission. It is unfair that I should pay for something that I did not use. I am canceling my plan with them. I have been a customer of theirs for 3 loyal years. No more!

T-mobile is flat out scamming customers. I had stopped all the lines from getting charges of web/data for fourteen months by one of their employee. Now I'm seeing $50 web/Data charges on my lines that I never chose to go with. Today I called in and he said I've stopped web/data usage on all lines and can't refund previous charges because they send out notification in the mail about data opt out feature. So if I don't call in to opt out, they would automatically charge me for using free wifi at home and at work. All T-mobile customers should go with other carriers and sue the **. I for sure will never go back to them after my contract ends.

I just found out that they have been charging us for a data service since 2009 (which we never used or was even aware of). The thing is, the data plan was only added to my father's phone who is a 65-year old veteran and does not have a smart phone. In fact, his phone is still on the old TZone network. T-mobile refused to give a refund or even take the charges off this last month's bill. Then blamed us, stating that the plan was authorized through a text message we supposedly accepted. The customer loyalty person then willingly informed me that we will be charged $1000 to terminate the contract as we have five lines.

This month, my sister was charged a $42 for internet service. She has never signed up for any internet/data plan. When she called in, she was informed that T-mobile is starting to automatically add data plans to customers and that the only way you would have found out was that they sent you a text message to notify you of this plan. However, my sister never received any notification via text message or through any other medium. They refused to take this charge off our current bill. News Flash: Is it legal for T-mobile to automatically sign you up for services you did not sign up for and the only fail safe is for you to accept/reject these charges through some supposed notification text message?

I was charged $35 dollars for data usage. I was never subscribed to it, nor had I ever used it. I called T-Mobile and talked to their representative. The only answer they can tell me is that my phone did it and the charge is valid and I have to pay it. I have been with T-Mobile for a good number of years and I kept the same phone. Now they start charging me using this little trick of data per MB. What's the solution in the end? They sold me a data plan to prevent future charges, and I have to pay for the 35 dollars worth of nothing I "used". Great Job T-Mobile, yet another trick to get you more money!

If customer service were rated from 1 to 10 with 10 being excellent and 1 being deplorable, my rating would be -4. The whole system is disgusting. And if they weren't allowed by our dysfunctional federal government to abuse customers by locking them into long term contracts with punitive terms, I would be gone in the next 15 minutes. What is sad is that many of my complaints could be easily remedied at little cost to the company, and I believe would prove to be long-term profitable.

An example is simply eliminating the background voices of other service representatives (with sound barriers) that exacerbate communication problems already existing due to inferior connections and second language reps. My complaints are not with the reps, who tried very hard to be helpful, but the company itself. They obviously couldn't care less. If you're not already locked into T-Mobile, avoid them like a very bad disease. I am sending Costco a copy of this, since I signed up at their booth erroneously, thinking Costco wouldn't support such an inferior service.

T-mobile charged me for 'data usage' that I never signed up for or aware of until I got the bill today. Spoke to 4 reps today including 2 supervisors, who refused to refund charges and instead trying to sell me data plan! If I needed Internet, I would have signed up for it! My iPhone picks up WiFi at home, why did I get charged?!

I've been with T-mobile for over 10 years! This is illegal charges, I will fight until I get it removed! I feel cheated! Once my contract is up, I'm canceling them for sure!

All of our phones were charged for internet usage when we did not use it. We called T-Mobile, but they refused to give us credit. We never used internet for our phones. It happened again even though we told them to put a stop on it. They did give us the credit for this month, but not for last month. The charges were $1.99 for four phones and $3.98 for one in the total amount of $ 11.94.

I have 3 lines under a family plan. In the 4th line which was no contract and I was paying about $36 per month. I called 611 to get my non-contracted line to be switch and be added as a 4th line to my family plan. The rep. told me that he will add the line to my current family plan and I qualified for a discounted phone. He offered me HTC Sensation for $99 and he had ordered it already. The next day, my family plan that was $99.98 was switch to 3 individual plan for $59.99 each. And fourth line that I was trying to add became an individual contracted plan for $59.99. I called 611 and they manage to switch it back to family plan but now my monthly recurrent charges became $209 per month with 4 lines. No order for the new sensation phone and no discount for the 4th line. From $99.98 + 10 + 10= 129.98 to $209 monthly payment is wrong if I'm only adding 1 additional phone. Please help.

T-mobile charged me additional fees 2 times to re-activate my account with $20 for 4 lines. They charged a data plan with $50 last month without my consent.

I (and my husband) never had any kind of issue since 5 years dealing with T-Mobile. 7 months ago, I started a 2 years contract with them . Since then they change! They have charged me $100 ($20 per line for 5 lines) additional for each of the last 3 months just because 2 weeks late in payment. I understand their lesson and paid the whole September bill. Indeed, it was the only condition for me to get my lines restored. My surprise was big when I see another additional $100 for the October bill. I have not been disconnected for the bill cycle10/08/11-11/07/11, why should I pay $20 reconnection fee for each line? I have decided to report that because I can't convince them to be reasonable.

Because I'm in contract, they take advantage and treat me the way they want. I'm screwed! If I have to leave the company, I'll have to pay $1,000.00 ($200 for each line).

T-Mobile has added internet charges to my account because my cell phone is WiFi capable, without my agreement. The sad thing is that I sent a text message to my son (a minor) and automatically set up 3 of my 4 accounts on these charges. In speaking to Jen ** (supervisor), she stated this was legal, because they claim that we authorized these features via a response of a text message. Not my wife, my son, or I agreed to this. On the contrary, I specifically told T-Mobile that I had acquired new smart phones and did not want them to set up these features or charges. T-Mobile took it upon themselves to override my request via a text message that they sent us a month later.

On October 15, 2011, T-Mobile added a very expensive web browsing service to my plan without my consent or knowledge. I called to have it removed and asked that they no longer, ever, add services to my phone again. They said that they would text me the next time that they were going to do it so that I would be aware of the change. I don't want them to add anything on, period. But they won't stop.

We have been loyal customers of T-mobile for 7 years without any issues. In 2010, we moved to Virginia from Florida, because of our employment. We purchased a house in Henrico county. Once in the house, we discovered that we had no service at home. We had to drive 15 minutes from home, before we had service.

We contacted T-Mobile customer service, they checked for towers in our area, and found there were no close ones, and say that we could change our service, and the cancellation fees would be waived. With our new jobs, we were very busy. We were working 6 days, 10-14 hours a day, and did not have a chance to go find new phones. However, in August of 2011, we had a hurricane, which left us with no phone service, or electricity for a week.

With our T-Mobile phones also not working, we were virtually stranded at home. We also had our asthmatic grandchild living with us, so this was not a good situation to be in. So, after the issues with the hurricane, we decided we need to take the time to change our phones, because with the hurricane season upon us, we did not want to be in that predicament again.

We changed our cellphone service to Verizon, and contacted T-Mobile. We were told that T-Mobile had changed their policy earlier in 2011, and they could now not waive the cancellation fees for us, and that we needed to contact the headquarters by mail, to get the cancellation fees waived. We wrote a letter explaining the situation. Our contracts would be up in a little over 6 months, however T-Mobile charged us the regular monthly fees, the entire cancellation fee of $200 per phone, plus $75 in tax, and additional fees.

We paid the regular monthly payment, and did not pay the cancellation fees, pending the decision from the headquarters. While we were waiting for an answer, the bill went up from $475.63 to $542.68. We had not heard from them. We called customer service again, and we were told, the fees would not be waived and we had to pay, because headquarters would not waive the fees.

We do not believe we should be penalized, because T-Mobile does not have towers in our area. If we could have gotten the service we were paying for, we would have gladly kept the service. We were happy with service, until there wasn't any. My daughter belonged to Sprint, and she called them. They allowed her to change without penalty. We believe that is the fair thing to do, since we moved before they changed their policy. If we pay for a service we should get it, and not have to pay, or be penalized when that service is not provided. Please help us. $527.68 is a lot of money for no services rendered.

If we refuse to pay T-Mobile, this will go on our credit report, which we work hard to keep in good standing. We believe there is truth and justice, and we need to know what can be done to fix this. We would appreciate any help we could get. Thank you.

Be aware that T Mobile has found a way to rip you off. They have added internet charges to all their WiFi capable phones without your agreement. Before, if you were free surfing at a free WiFi spot and accidentally got on T Mobile's server, there was a warning that if you proceed there would be a $1.99 charge. Now, that warning is gone "for your benefit" according to the T Mobile supervisor Paul ** (ID. #**). So even without signing up for the data plan, one could rack up hundreds of dollars of internet charges while thinking one is surfing at home or at a free WiFi spot.

I looked at my bill for last month and discovered an extra charge of $70 dollars for data access despite the fact I did not agree to the data plan. I am sure that there is an even bigger hidden charge this month for the same "for my benefit service". When I called to complain, I was told that this service was added automatically to T Mobile phones last month. I can cancel it from this point on, but the extra charges have to be paid. It is amazing how low T Mobile will go to steal money from their previously loyal customers (16 years- from General Cellular).

I feel like T-Mobile has taken advantage of me once again. I needed to return my phone again about 5 months ago due to a malfunction in the phone. I have had to do this multiple times within the last few years and I am at my wit's end. After I received my new phone (in a brand new box), I can say I was less than satisfied with the phone. I'm only using it because I am tired of having to call in to T-Mobile every other month, asking to replace a broken phone with a phone that does not work. There was not a return label in the box, return pamphlet, or a return box. I simply put the phone in a drawer and forgot about it. I never received a text, email, or phone call asking about the device. I simply got a 400-dollar phone bill 6 months later. It's unacceptable.

After calling in to ask about the problem, I was told it's my fault. I should have known you have to pay the money. My life is very busy and very hectic. If no one reminds me, not even once to send something somewhere, how am I supposed to remember that? I have been with T-Mobile for a number of years. When I called, I was transferred to a woman who said she might be able to help a little boy. I was in for a surprise. She once again blamed me and said the only thing she was going to do was credit my account $99.99 out of the $400.00 on my bill.

Money is very tight right now in my household. I cannot pay this bill. I have enough problems with my bill slowly going up it seems like every month, for no reason whatsoever! She did not inform me that this little credit she was going to give me was going to give me vultures 2 more years of my life! She just assumed I wanted it after I told her I was leaving T-Mobile when my current contract was up! This company is falling apart at the seams and seems not to care about their customers anymore. They just want money. However, they can get it!

I was billed $96 for data usage. I have not used the internet or email on my phone. When I spoke with a T-mobile rep, I asked for the time and dates when this transfer of data occurred. Many of them were in the middle of the night when I was asleep! I don't live with anyone else and there is no way these were valid data charges. T-mobile's only answer is to sell you a data plan.

I have been a customer with T-mobile for 7 years and every time I turn around they are adding me into a 2 more year contract. My grandson's phone got lost and when they found it, it had been run over. I called because I had insurance on the phone yet they wanted me to pay to get another phone. What's the insurance for? Now, I have asked them to help me out on lowering my bill since I am on unemployment and they tell me that they can't even though they run ads on TV for 2 phones for $49.98 each per month.

I also got a phone for my son and I try to help him. He is also out of work. What's wrong with this company that they don't care about their long term customers but just the almighty dollar? This is not right. I need my phone and so does my son. But I don't know how long I can keep paying $150 to $175 per month. They do not care about their long term customers.

I'm consistently overcharged. I purchased 2 phones with the expectation of having only unlimited texting on my daughters. To my surprise, they have given my child access to the internet without my knowledge or approval! Initially, I was told by the salesperson they had the feature to block internet usage from her phone. Not! I contacted T-mobile with my concern and they said "Too bad, we will credit you $30 and charge you $20, and act as if you had this new service we just released". My phones were suspended for non-payment! Consumers deserve better. We deserve the options to end contracts for bad service and quality!

T-Mobile changed my payment date by four days. Called to have it changed back and they updated the cut off date to the 4th of the next month. That means they had two cut off dates: the 27th of the month and then the 4th of the next month. I have 1000 minutes per month. When the cut off occurred on the 27th, I had over 200 minutes left. Then the second cut off, I was charged from the 28th to the 4th of the next month for minutes that I used.

Had called customer service and was told I would not have to pay for the minutes between the 28th and the 4th. That was not true. I was charged $14.18 for those few days and it was not the original 200 minutes that I lost with the first cut off. My contract is up on Feb. 10th 2012 and I will find another provider after being a customer for eight years with T-Mobile. They are in financial trouble and are using their customers to make extra money. I am completely through with them.

I was a loyal T-Mobile customer for five years. Upon my latest contract renewal, I extended the terms for additional two years. T-mobile would honor a government employee discount, and I would be able to upgrade my phone. I purchased a new phone. I returned it and I was told that I would receive a refund in six to eight weeks. I never received a refund. T-Mobile never upheld my government employee discount; I was told I need to extend my contract for additional two years to receive the discount.

After years of solid service, they claim I verbally agreed to renew a 2-year contract, when I have never done that in 8 years of service with them. I have called many times to resolve this issue. They tell me too bad, or cancel service with $200 fee. My current contract was up in 3 months. I would never have verbally agreed to anything with any company.

My name is Maria ** and I have been a very long time customer of your company. I was on a family plan with my parents for years, and have been on my own plan for the past two years. First off, I would like to say that my monthly bill ranges any where from $155 to $175. So, I am spending plenty of money each, and every month for your service. I am irate at the way I have been treated the last few times I have had any issues, regarding the phone and/or billing.

We had one of the phones stolen almost two years ago, On New Year's eve, while in a bar. The next day we went into the local T-Mobile store, and reported it stolen. Pedro (Blaine, MN) set us up with a new SIM card, and sent us on our way. I was appalled, when I received my bill, to find out that there was $60 of extra charges that were on my bill. I brought the bill up to the local store, where the phone was reported as stolen, and they said there was nothing on the account about a phone being reported as stolen. There was only a note about them giving us a new SIM card. Needless to say they refused to credit my account back.

Back in January of this past year we added another line to the account with a Samsung Vibrant. At the time the phone was added, we went in to the local T-Mobile store (Blaine, MN) and had the SIM cards switched so that the Samsung Vibrant would be on my number, because I am the primary account holder, and the Fender Mytouch would be switched to the new number. At the same time, I requested that the insurance be removed off of the fender my touch, and be put on the Samsung Vibrant. They made those changes at the store for us.

We first started having problems with the phone in April of this year. I brought the phone in to the T-Mobile store in Blaine, and once again dealt with, I believe his name was Pedro. He looked over the phone for me, and determined the phone was functioning horribly. He "ordered" me a new phone but said it could take a little while. I patiently waited and waited. Almost 2 months! I then called T-Mobile to check on the status of the order, and lo and behold, the phone was never ordered.

While on the phone with them they instructed me that the phone was still under manufacturer's warranty, and it would be replaced for free. They also mentioned to me that the insurance was on a line that was never used, meaning it was switched to the 5759 number. I talked with them and they put it back where it belonged, on the 3235. Since that has happened, I am still having problems with the phone, and people are less than helpful about replacing the phone, or fixing the issues.

And the whole reason I am writing this complaint is that, I was online today to look for new phones, and potentially make some changes to my account. While reviewing my charges I realized I am being charged insurance for 2 lines, the 3235 number, and the 5759 number. They went through their notes and were able to determine there was an error made by someone from your company. Whether it was Pedro from the store or the technician I spoke with on the phone. However, they refused to credit my account back, because they said I should have noticed it sooner.

The best thing that they could do is this month, and one more month. That is ridiculous! I have been paying $7.99 for insurance, that was never supposed to be on that phone, for 10 months. That is almost $80. That, in my mind, is being stolen from me. I spoke with a supervisor whose name was Scott and he said he was not willing to do anything, and actually at some points, raised his voice and constantly interrupted me.

I am not the one who made the mistakes. I am the customer! I was doing more business with your company, and that is the way I was treated. I was completely disrespected. I am filing a complaint with the BBB and other agencies I can possibly contact. I am very very upset about how your company handles customer service! I want to receive my money back. I want to switch carriers, but was told I can not do so. I am at a loss. A copy of this letter is sent to the head of customer service.

I have tried, for several times, to get a more affordable phone plan with T-Mobile. Every time though, I end up with a higher bill, and a charge for switching plans and another 2 year agreement. It is out of hand. I can't cancel, otherwise I will have to pay the $200 early termination fee. Please, can someone tell me about a phone company, that actually charges what they advertise?

After one year of service and making one time payments with my stored card information, charging $3.50 per payment, I was forced to get a new debit card because mine split in half. After entering my new card information and paying my bill with the one-time payment fee as usual, I clicked the box to store my new card information. The following month, after writing my rent check, I checked my bank account to see if it had posted yet, only to find that an automatic debit from T-Mobile had posted to my account as a pending transaction. I spoke with four different people. I had one argue with me about the debit from my account existing. Another person told me a refund would take ten business days and suspended my account. Another person hung up on me.

Then, a supervisor told me they wouldn't refund anything because the auto pay was set up on my end. I will mention that never once have I signed up for any type of automatic debit. Living on barely $1000/month hardly guarantees the amount of money in my account at any given time. So, for me to do so would not only be ridiculous, it would only be to my detriment. So, now I'm locked into a year longer of contract with a company that can apparently at any time debit money from my account, screwing up any plans I make for my money, and get away with it. Do not trust these people!

I got an offer for a new phone from t-mobile. the price they told me was $5.99 downpayment for shipping and then 20 payments of $15 to add to my bill. I was out of contract and I had 30 days to try the phone. Customer service told me if I return the phone within 30 days, they will not charge me and they will put my account uncontract as it was before. Now I got the bill and they charged me $50 downpayment and told me that even if I return the phone, I will still stay in contract for another 2 years. They say something on the phone and do whatever they like on the bill. And there is no one to talk to.

In March, I called to see about getting a replacement phone from T-Mobile. I was dead set on not starting another 2-year contract. I just wanted to see what phones they could provide to a long-term customer. I was sold a phone simply thinking that I had purchased a phone from them. I was not told that the word "upgrade" meant another 2-year contract.

So in the summer, I started getting a more expensive phone bill. When I called about it, I was told that the CSR had added a data plan to my phone, which I never would have asked for in a million years, and that I was on a new contract term. I was shocked and furious. After going through all of the contract dispute avenues recommended by T-Mobile, I am convinced that they can provide no proof that I agreed to a contract extension. They simply keep appealing to their own written documentation of the March phone call. However, my whole dispute is that this documentation is misleading. Unless T-Mobile can provide proof of my agreeing to an extension, they should not be allowed to stick me with an early termination fee. And of course, they cannot provide a phone recording of me agreeing to the extension because I did not agree to one. Further, they obviously don't have my signature either.

So legally, they should not be allowed to haggle me with payment for an early termination fee unless they have proof of my agreement in the form a my recorded voice or my signature.

I have now cancelled my plan with them and they are threatening me with turning the early termination fee over to a collection agency. I have been a T-Mobile customer for over nine years, and this is how they treat me. If you are reading this and considering T-Mobile, do not do business with this company. They cannot be trusted.

I was charged $60 for the data plane I that did not use and they refused to refund the money. I really could use that money. Customer service was not helpful at all, they were very rude.

We signed a two year contract with T-mobile in June 2010. We liked the fact that we could bump up our minutes month to month if we needed to, then automatically go back down the next month. Unfortunately they changed that in May 2011 without warning. We were almost completely out of minutes and stuck with the option to not use our phones for the last few days of the billing cycle or sign a new two year contract! What?! Why were we not notified of their policy change and how is it okay for them to change the terms of the contract which we agreed upon? We didn't use our phones for a few days.

In August 2011 we were billed over $200 more than normal. We had gone way over our minutes but didn't know it. How did we not notice going over hundreds of minutes? Since June 2010 we have always checked our usage on the "my account" app on our Nokia Nuron touch phones. Minutes have always been reported collectively for our two phones on the plan. Apparently, starting at the end of July they started reporting the minutes separately, per phone. We were never notified of this change and are stuck with the bill because we used the minutes. Would anyone in their right mind have used those minutes knowing they were being charged for them? No!

I called customer care numerous times and finally figured out how to avoid being transferred to the Philippines. I was accused of being dishonest, disconnected multiple times, and left on hold a couple of times for over 30 minutes. I finally gave up trying to dispute the charges after managers told me there was nothing they could do (besides the $50 credit they applied to the account).

I set up payment arrangements and split the bill up in two payments. The first portion I used our credit card to pay right then and there on the phone. The woman got my bank routing and account number and set up another payment for 2 weeks later. Our service was cut off this morning without warning. The first customer care person I talked to, after being forced to pay the remainder of the bill before even finding out what went wrong, said that an automatic payment had never been set up and that I should have the notes read back to me to make sure this doesn't happen again.

We looked into listening to the recorded conversation but her "supervisor" said that was no longer allowed because of too many situations like the one I was in. All the more reason, right? My husband called back when we found a confirmation letter T-Mobile had sent regarding the automatic payment and was informed that the payment was "backed out" because of insufficient funds. I would be happy to show anyone our checking account balance and history, showing that we had more than enough to pay the bill. We are now stuck with a $40 charge to reactivate our two phones.

I don't know who to turn to for help. I feel like T-mobile is being extremely dishonest with loyal customers, trying to squeeze all the money they can out of us. Any company that does this ends up bankrupt. We have told our whole family, and we have large families, and all our friends to never get T-mobile. We will be probably pay the early termination fee and be done with this company forever.

I have been with T-Mobile for ten years. I have not had any major problems until I was offered a "promotion" to loyal customers. I had called to pay my bill when the representative told me that she could send me a new phone if I would commit to two more years with T-Mobile. I agreed.

That was last October 2010. In January 2011, I noticed that I was being charged a couple dollars extra and looked at my bill. When I noticed that I had a strange number on my bill, I called customer service. They said I had signed up for a new line. Never had I asked for a new line. Every member in my family already had phone lines. I told the representative that and he said there was nothing that he could do. I continued to be responsible and paid my bill and I also continued to try to get this resolved. After hours of speaking with different representatives, I was told that they would cancel the line. I just opened my bill tonight and saw that I have been charged $59.99 for that line. I just hung up with the supervisor and she said that her shift was ending and she couldn't help me until Wednesday.

I am so disappointed and frustrated with the way I've been treated. I definitely cannot recommend this company to anyone!

I am unbelievably pissed right now. I've been a T-Mobile customer for 5 freaking years. This month they screwed me over with a huge bill for the supposed "data" I used. I talked for an hour with their extremely unhelpful customer service agents, including the one who hung up on me after I asked to speak with his manager. But nothing was done to rectify the situation. I got no refund, no apology, nothing. My contract expires this coming June. You better believe I am switching to another provider when that happens.

Over billing, we have auto pay on our cell phone account. In the last two months, the cell phone has removed money from our checking on three separate occasions: August 3: $95.45, September 6: $93.87, September 27: $95.59 and October 27: $94.85. We cannot get them to admit that they over billed us. If we call to complain, they say that we just do not understand their billing cycle. We have gone to T-Mobile stores and tried to call customer service.

Just this week, my husband received a text message telling him that we now have a data plan on our phones at a rate of $1.99 per minute. We did not ask for this. When they added the data plan to our account, they reset our contract for another two years. Whenever we call or try to talk to someone in person, they continue to claim that we requested the service upgrade. Neither my husband nor I even have text messaging features on our phones. Our cell phone is just that--a phone.

We are at our wit's end, and they say that if they remove the data plan that this will cancel our contract, and we will have to pay the cancellation fees. If we try to change our billing back to remove the auto-pay feature, they say that this again voids our contract. Since they have access to remove money from us at anytime, we are stuck between a rock and a hard place. How do we break our contract and not get taken to the bank?

I signed a two contract with T-mobile back in Oct 26 2009, and was a loyal customer and paid my bills timely to T-mobile in that duration; even though I had horrible reception (70% of the time). I stayed with T-Mobile. Needless to say, when my contract was coming to a close (26 days left in contract), I called customer service to inquire if there were any early termination fees that I would be responsible for if I choose to end my contract 26 days early, and I was advised by a T-mobile customer service representative that I would not incur early termination fees because I was within the last 30 days of my contract. Of course the customer service representative was eager to try to get me to "upgrade" my phone for free when I advised her that I was looking into going with a different carrier due to my horrible reception history with T-Mobile. I, however, ended the conversation with the T-mobiles CSR reiterating/reassuring that I would not incur early termination fees if I choose to cancel 26 days early, where the CSR confirmed twice that I would not incur charges.

Due to the information I was given by this T-Mobile associate, I shopped around and found that Verizon was offering great promotions and had better coverage in my home (which is where I had the worst reception with T-Mobile) and decided to go with Verizon and signed a two year contract with them based on the information I was given by a T-Mobile representative that I would not incur early termination fees. Then I called T-Mobile exactly 2 days after my first call to inquire about early termination fees in order to cancel my service. At this point, I was then told by a different representative that I would incur the full amount of early termination fees in addition to have to pay out the remainder of my contract duration in full, when I was told by the first CSR that I would not be imposed to those charges.

Consequently, I was furious that I was given faulty information and still had to incur early termination charges. I asked to speak to a supervisor at this point and this is when the CSR stated that he could speak to the supervisor on my behalf and after repeating myself to please check the recording of my first call to customer service because all was asking T-Mobile to do was to adhere to what I was told, because based on that information I made my decision to cancel early. I was put on hold for ever. It felt like then this CSR said he would adjust my bill to either pay the surcharges of my regular monthly fees or the partial month of my phone usage (since I was only 10 days in my monthly billing cycle) and removed the cancellation fees that I was told I would not incur by the first CSR, and only got him to agree to this after arguing with him for 30 minutes that I was given faulty information. And that is not my fault that their representatives are not knowledgeable about their fees.

He apologized for the inconvenience and said my bill would be adjusted. I thought my issue was resolved, but come to current date, I received my final bill from T-Mobile where they are still trying to charge me the early termination fee of $100 in addition to my full month charges and taxes (my normal monthly bill was never over $150) totaling $186.00, so not partial charges at all. So I called T-Mobile again and reiterated the entire conversations I had with both representatives with a supervisor and all he could do was apologize for the faulty information and reduced my bill by $35 dollars. This I find to be so unethical of them to lie to their customers and still make me pay for their mistakes. I will never ever do business with them again. I do not recommend this company to anyone. They say one thing and then do whatever they want in the end after all anyway. I am disgusted by T-Mobile and their unethical ways. Please save yourself the agony and don't do business with liars.

I have been a loyal T-Mobile customer for three years since being forced to switch providers when I moved. In January, 2011, I purchased a G2 with insurance. If I ordered the phone from the website, it would have been free. In going to a store, I was told that the promotion had expired; so I paid for the phone.

In May, 2011, I lost the phone and filed an insurance claim with Asurion, the insurance provider that they work with. I was sent a defective phone. In calling T-Mobile, they were unable to assist with getting the phone up and running. I returned to a T-Mobile location and still got no assistance. T-Mobile was pointing fingers at Asurion and Asurion was pointing fingers at T-Mobile for fault. Finally, I was told to ship the phone back with the return shipping label, which was a USPS label. I took the phone to the UPS store that day and returned it to their warehouse. They are stating that they never received the phone and they are trying to charge me $252.58 for a restocking fee. Because I don't have a valid tracking number, they said that there's nothing I can do but pay them for a broken phone that I shipped to them months ago.

In addition, the second phone that was sent to me in June 2011 was sent with the incorrect battery. They refused to rush me a correct battery. I requested a new battery be sent and was told it would take seven days. I waited the seven days. To this day, I have not received the battery. So I called T-Mobile again. Finally, someone notated my account that I could go to a T-Mobile corporate store and get the correct battery at no charge.

Regarding the missing phone, I have contacted T-Mobile numerous times and have dealt with numerous rude agents. One in particular was so rude and insulting to me that he made me cry because I was so frustrated. I have a copy of the shipping label that they would have paid postage on to receive, yet they are unable to locate. I have filed a claim with the BBB and Jason ** from their Executive Customer Relations department is trying to fight with me saying that the charges that are due are a result of downloads, mobile usage, etc. That is not true. The only charges that I owe are due to the restocking fee for the phone that I shipped back to them. In addition to that, he stated in his first rebuttal to the BBB that if I could provide a tracking number or a confirmation that the phone was sent back, then the restocking fee would be credited back to my account. I provided a letter and a copy of the actual shipping label to him and to T-Mobile Customer Relations, T-Mobile Corporate headquarters, and a few of the top execs via email requesting a resolution and a call back. I have heard nothing from anyone that works there and cares about their customers. I'm disappointed and feel like any good words I said about T-Mobile were in vain after this past six months of inconvenience and rudeness.

They are threatening to turn off my phone if I don't pay them in the amount of $252.58 by November 25th. I'm waiting to see what the result of my BBB complaint turns up. I've also filed with the FCC. If they want to battle me, I'm down for a good fight because this is ridiculous and I refuse to put my hard earned paycheck towards their incompetence. I really want to cancel my service with no early termination fee, get these charges reversed, pay my last bill, and go with a company that isn't going to treat me like I don't count.

One line was initially opened for this monk at temple for a short-term usage and the account was verbally agreed to end when he moved. I found out from T-mobile's in-house collection call 7 yrs later that the line was still active. My personal info was used to change from one's address to another in addition to other lines that I never knew about. The account was illegally upgraded for new phones (2 lines) and got cancelled because T-mobile screwed up.

I spoke to multiple people at T-mobile and they were all nasty to me. No one even took the time investigate my dispute. Needless to say, they even yelled at me & stated if it's under my name then I needed to pay. Prior to the default payment, the account was paid monthly so according to T-mobile all the charges are valid. I ended up with two (2) $200 early termination fees along with other associated fees totaling up to $735.36. If everyone gets together to file a class action lawsuit, I'm in. The charges are wrong and cannot be proven by any legal documentation.

I am writing to complain about the unreasonable charge of my cell phone service from T-Mobile. I have been using their service for years, and all of a sudden, T-Mobile had charged me $50 more on my bill for restore from suspending service in September 2011. I have never called in or requested to suspend the service in September. Finally, I decided to switch service to Sprint Mobile on Oct 06, 2011. And after, I have received a bill from T-Mobile which had charged for the service until Oct 18, 2011, and the total amount become $204.75. So, I have called T-Mobile customer service and tried to have them resolve the issue. They said they cannot do anything but I have to response for the payment. I can't believe that I have to pay for the service that they didn't even provide. They didn't explain the details but just read over the charges of each item on the bill. I still didn't understand what and why I have to pay for. I felt like they are robbing the money from my pocket. The way that T-Mobile had treated their royal customer was very disgusting.

I reported in an earlier email that I opened a 2-year contract with T-mobile. The 3G-4G service in my area was determined by them to be faulty after weeks of investigation. I terminated the service because the phone was known functional, functions only on Wi-Fi or 2G. But since it's a 3G phone, I must pay for data plan no matter what. I now have AT&T and the service works fine. T-mobile sent me a bill for $580.00 because I terminated the service. They seemed to violate the contract by not giving me what they said the contract provided. They said whether or not the service works, it doesn't matter. I am liable and must pay. I would like lawyers' contact if possible.

I recently sent a complaint in to you, and when I read what your editors wrote, I saw that I did not explain well. I am sorry. I am sure it is hard to read people's minds, but it did not portray my complaint and it either needs to be removed and then I'll try again or be edited.

I am Karen of Bend, and you put me on 10/21 date. My concern was not the actual date I ported. I tried to come in as close, but I was mainly concerned with going over, especially when the phones did not port over equally. My question is how T-Mobile can justify denying me the right to let my contract run out. What clause in the contract said that I had to call on the last day to stop them from continuing my contract against my will? Then, they manipulated, charging me extra by cancelling on their own, against my specific directive and, most likely, due to their own internal policy. What if the port had only taken 1 day? I don't think the timeframe for the port is the issue. They manipulated the charge. It is not a legal one or part of the contract. So, does that make sense?

First, let me say that I had been a customer of T-Mobile dating back to 1997 when the service was called VoiceStream. Over the years I found the customer service to be friendly and very fair. I'm old-fashioned when it comes to Ioyalty. I stayed with T-Mobile because of the customer service even when I found holes in their service areas where friends got good reception with companies such as Verizon.

Sadly, I began to notice a change for the worse in May of this year. I found myself clashing with representatives over a $4 inaccurate 411 charge. Then when I disputed the charge, T-Mobile cut off my service without notice and then charged $30 to reinstate my account. They finally agreed that I was correct about the incorrect charge. OK. The same thing happened last month. At first a rep said that they couldn't credit me the $4 since I had already gotten a similar credit earlier this year. When I called back, a different rep was glad to make a $4 credit. So, clearly, there is no consistency in policy. Bottom line was over a few dollars, I felt that my loyalty meant nothing to them (naive me) and thrice treated like a slacker. To add insult to injury, I came home to find that I had incurred a $200 termination fee for closing my account before my contract period was up. When I called customer service, 2 people said that nothing could be done to lessen the severity of the charge. After 14 years, I am left with a very bitter taste in my mouth. I would not recommend T-Mobile to anyone considering them as a carrier.

I did have multiple lines on a T-mobile account but took one is off. They continued to charge me for multiple lines for ten months when there was only one line. They owe me $200 for overcharges. When I called them to have this fixed, they told me they can only go back two months, so can only credit me for two months! I'm sure if I had not paid for six months, they could go back then! Needless to say, I'm getting the heck away from T-mobile. This is the worst company I've ever dealt with!

Charged $59.90 for 10 voice mails that were sent to my account while on a cruise ship. All were roaming messages OTA or 123 notifications sent to my phone by the local provider. I did not listen to the messages but was still charged for them.

T-mobile sold me an international calling plan. When I was in Baja, Mexico, they charged me $350 dollars because they said the phone was using data. I never used the phone but it was on. I feel that they have deceived me by not letting me know about this. They said that they text messaged me but I didn't receive this text until I crossed the border.

7/8 - I have a verbal contract with T-Mobile per Jonathon, with customer loyalty for unlimited text and phone for $59.99 then $10 discount for subtotal $49.99. 7/9 - I call T-Mobile to confirm new contract and spoke to Regina 1. T-Mobile did not initially apply discount. 2. T-Mobile applied tax to pre-discounted amount. 3. Attempted to correct issue by phone with T-Mobile but got no where. T-Mobile would not transfer my calls to executive customer service or corporate. Therefore, I contacted state comptroller's office. 4. No written copy of verbal contract sent to me. 5. T-Mobile stopped giving the discount they agreed to initially on subsequent bills. T-Mobile also refused to discuss issue by phone per order from executive customer relations until issue resolved. They directed me to contact executive customer relations by mail. No phone # given. I mailed a letter to executive customer relations, but have received call or correspondence from them. 6. T-Mobile now stating that amount was for $69.99 with $10 discount for total of $59.99.

Just added an additional line to the plan we have with T-Mobile. We elected to not get the data plan for this line - as it is for a minor. We now have a $50 bill 2 months in a row for data usage on the new line. When you check the dates and times of the usage, they are for times such as 1:27 am, 4:24 pm and 10:27 am, every single day. This is highly suspicious, but I can't even get T-mobile to look into it. They tell me that it shows usage so I have to pay.

I will go to an actual T-mobile store to see if they can assist, but if they can't I will find another avenue to deal with T-Mobile. Any assistance is appreciated.

I bought a new phone from T-Mobile and was told that I could not have my 5 Faves plan, so I switched to more minutes for all of our lines. I called T-Mobile after checking my minutes and found that they had not made the changes. Then the next month, I got this huge bill and I called and found out that they forgot to add the unlimited texting back onto my account when they made the changes, but had been charged for it. I asked them to send me a statement reflecting the adjustments, I never got it. I keep getting calls, which I call and talk to reps and request a statement, and have done this four times. Still, no statements.

Then, they told me to "just get online" to see it. No customer service at all. Very poor service. I asked them to go over the itemized charges while they were on the phone. They told me that they do not have access to the statement. I told them that, obviously, no one has access to the statement. They only called for a random figure that they want to be paid over the phone. What is amazing is when you call, you get this loud horrible music and the worst static. It sounds like they are using old two-way radios. I can't wait for my contract to expire. I have been a customer of theirs for almost 10 years. I am so done with them. I know that with the growing market, I will find a better product and a company that cares about its customers.

I made a cash payment in the store on August. Two months later, the cash payment was reversed and my phone was shut off for an unpaid bill. I was told that the payment was returned unpaid. How is a cash payment returned unpaid? I paid the bill just to get my service back on. T-mobile has indicated that after investigation, they cannot locate the funds and to check with my bank. How can my bank verify a cash payment?

I purchased two new phones (HTC). After 2 days, I returned these phones to T-Mobile warehouse. I have tracking numbers to indicate they were returned and all was good. I purchased two new phones (one android and one regular phone) through Costco, which I paid for at that time. I advised T-Mobile and they had not yet received my returned phones.

To date, I am now being charged for 2 phones that were returned back in July. They told me they provided me a collection hold form ID# available which would stop any interruption in my service. Well, after two different calls to see how that was progressing, this morning, it was suspended. So much for that helping. They claim everything was satisfied, although I never received anything via telephone call, text, email, or writing. So, I am just to accept their word that everything is right and it's all in their favor. I am going to the FCC to find out what can be done about this.

I had been a cell phone customer since 6/13/2005. Initially I was under a 1-yr fixed contract then went month-to-month. I disconnected the service and switched to Virgin (Sprint) service on 9/11/2011. I received a final bill from T-Mobile that said my billing cycle was 9/9-10/8/11. I was charged for a full month because they don't prorate, I am told. I only had two days of service from T-Mobile but paid for 30 days. For the month of September, I paid double for T-mobile and for the new service. It may be in the fine print, but that doesn't make it right. I can imagine the untold profits received from unknowing customers like me. If I had known, I would have gladly purchased my new phone two days earlier and saved $33.00.

I was a T-Mobile customer for over 5 years. After my initial contract ended, I was on a month to month plan. Starting in early 2011, they started to enable random services on my line. First, it was email messages for which I was getting billed an extra $20-30 every month. I got these reversed by calling customer service. In Sept. 2011, they enabled a data plan on one of my lines. And even though the data service was never available on the device, I got charged $50 for Sept. I called customer service again and was told that charges were valid. They said that they sent a text message, so charges are valid. The text message says, "Using the web is easier than ever. If you don't already have a data plan as of 9/15, you'll be able to access data at $1.99/MB." My device has the ability to turn off the data connection. It has been off for over 3 years since I started using it with T-mobile. Anyway, who asked to enable it to begin with. I finally decided to cancel the line when I was told that the charges are valid. I am being charged $50 for Sept. and $50 for half the month in Oct. when the service was not even available.

T-mobile has decent service and that's why I was with them for so long. Recently though, they are trying to get every penny out of you by enabling random services without authorization. Go to a better provider like AT&T or Verizon. At least, they don't try to stab you in the back.

I switched to the budget plan on the advice of a T-Mobile representative last month. What he didn't tell me was by doing so (my contract was up on 11/11), that I would be extending my contract for 2 more years. I had planned on getting a smart phone and now they say because I am on the budget plan, I will have to pay full price for the phone and do not qualify for a discount. I have written an email to them and never got a response back. Now they say if I cancel in November as I was due, I will be charged $200. They are ripping me off!

We bought a smartphone on December 2009 at the local mall. Our family plan was unlimited phone text/internet for 2 smartphones plus unlimited phone text for 2 regular cell phones for $119.99/month plus $5 times 3 for additional lines. My spouse decided to switch our home phone line from Vonage to T-Mobile at a $5/per line charge. The smartphone installment billing was to be spread over 20 months. From the start, T-Mobile charged an additional $25 times 2 smartphone lines. A T-Mobile employee advised me of this double billing for internet access last night. T-Mobile has double billed $1100 for the past 20 months. They say that any discrepancy over 60 days is just tough luck for the consumer. I say they owe me $1100 for double billing. They say they will credit my account $100, refusing the remaining $1000, then a supervisor offered another $100, still $900 short restating their 60 day policy. Well, if they can offer $100 beyond their "policy", they can pay the full $1000 still due. How many other customers have been screwed over like this? 100's? 1000's? 1,000,000's? Talk about buyer beware!

In June, they changed the way the current phone will allow for internet access. I was promised a new phone to be mailed. I never received it. I paid for service for four months and could not use the phone. I decided to cancel the phone. This phone was taken out for my son, at the time who was 16 and was deaf. He can only use the text or internet. I wrote a letter indicating I would like the cancellation fee waived. I had paid for four months. That should have been enough to cover the cancellation fee. They are still going to charge me a cancellation fee of $100.00. I have a credit of $82.48. My son pays this bill. He works at a workshop for people with disabilities and gets 3 cents a piece to 18 cents a piece. This is a lot of money for him. I want the $82.48 and the cancellation fee waived. They can do this. I pay more than my share of a cancellation fee. And I am not even being allowed to use the phone at all. This is not correct.

Our T-Mobile phone service is totally unreliable: it drops calls, will not allow calls to go through, and when it does connect, there is often a static sound on the line. This is happening to both my wife's phone and mine. They have terrible reception and customer service! We called T-Mobile "loyalty" department and they refused to let us out of our contract. They are horrible! We both have jobs that require us to have dependable phone service, so we are stuck with this worthless phone service. I tried to explain to them the enormous liability for them if something happened and we needed to call 911 for help or something else and their sorry service fails, but they said, "Sorry, you're stuck with us; we will not let you out of your contract."

I had a family plan with T-Mobile for two years, the extent of my contract. I called T- Mobile prior to the end of my contract to inquire about running my contract out, without allowing them to charge me any extra days that went past the contract end date. I was told to call the day off and cancel. I then proceeded to port my numbers over to a new company, which was completed on the day immediately prior to my last day of service on the T-mobile contract. Then, I called T-Mobile again and asked what I should do. They said nothing, that it was taken care of. My last bill came in a month or so later and T-Mobile had charged me $150 one time fee. They did not indicate what it was for but I noticed that they gave me about $3 off from my normal monthly charge. I guessed that they were trying to say I canceled my contract "early".

I wrote a letter showing them proof of my dates of "porting" and when I called. I called my Visa and had them remove the bogus charge of $50 per phone, $150 total. Now I have a letter from T-Mobile stating I owe them $175. They are claiming I canceled my contract early. I never canceled my contract at all. I specifically stated in my phone call that I was running the contract out to the end. And I asked what I needed to do to ensure they did not try to charge me for extra days after the contract expired. They canceled me due to porting. They entered it as a cancellation when the port came through the last day of the contract. And they are now charging me trumped fees.

T-Mobile has now become the most disreputable cell phone provider in the nation. I had a plan with them since 2002. Today I received (for the second time) a suspension notice and fee of $60.00 (20.00 per phone), and the bill was four days late. They changed the due date from the 19th to the 16th. They did not tell me about it and that they were going to charge suspension fees in the first place.

They refused to waive the fee, unless I agree to another two year contract. I have been in a month to month situation for several months now. All they say was, "If you don't sign the contract, I the charges are valid". Consumers, beware if you consider this company now. I was shell shocked of the turnaround in their practices in six short months. They can go to hell before they get another month out of me. I cancelled my subscription.

My name is Daisy **. I had an account #** with T-Mobile. But because of not having service here where I leave (Monsey, NY), I need it to discontinue the service with T-Mobile. I did call T-mobile several times and also recorded it. Several of the representatives told us that Monsey, NY is not serviced at this time, but they are working on putting more antennas in the surrounding areas. Maybe we will get service. They also said that they will call us and send someone to talk to us, but that never happened. They also advised me to buy a Wi-Fi and I did pay almost $100 for that, and I still got no service.

We keep calling T-Mobile, but they were sarcastic. My husband, Daniel, told them that he lost a customer because of this situation of not having a service. He needs to walk several blocks from the apartment. The representative's answer was to keep walking until they put the antenna. I also went several times to RadioShack to speak to someone. They also said that they don't understand why T-Mobile gave us service if they knew that there was no service in Monsey, NY. They also tried to talk to a representative to explain that there was no service in Monsey, NY, but they didn't care. They just said that we need to pay the money for the service and also for the phone.

The total bill came out to $808.66. I don't know where they got the amount. The cancellation for the phone is $200 each phone. For the two phone, it will be $400. I don't think we need to pay this amount when T-Mobile admitted that there is no service here. I also tried to talk to a T-Mobile representative that I just lost my job and I will pay $50 a month, but they refused to help me.

I would love to just get out of this program, but it would cost me $200.00. I've been very unhappy for months with them. I am always on hold for long periods of time. They changed my due date on my telephone without contacting me first, so the bill is always late. They always want you to call from another phone. So I guess I should create another bill to talk to them. It irritates me seeing double bill every month. The due date went from the 1st to the 24th of the month and nothing they can do change it back. I am a working class. I just don't have an extra money when they make changes every time they feel like it.

It all started a couple years ago. I received my phone bill (for the family plan) with a data usage charge of $100+ for the pay per use services which we never signed up for. It happened (over charge) again the next month. After spending hours on the phone with T-Mobile without any resolution (T-Mobile refused to waive the charges), I filed a complaint to the BBB. At the end I got my refund back and a promise from T-Mobile not to make any changes to my service plan without my consent.

The nightmare happened again this month. Four of my phone lines (5 of them) were billed with the data usage charge (in 15 days, ranging from $7 - $20 each line). This time around, things getting worst small data usage shows up every hour every day (day and night). It all adds up. We have Verizon FIOS high speed WIFI internet at home and we have the data connection turned off on all phones but the usage still showed up every day every hour. I called T-Mobile and the options that I was given, 1. Sign up for the data plan. 2. Throw away all our Smartphone (they are not from T-Mobile) and replace them with some T-Mobile dumb phone and ask for the pay per use service being blocked. 3. Pay the penalty of $200 per line and move to the other mobile carrier.

At the end, T-Mobile offered me the cheapest option, sign up to their simple 200mb data plan on each line, which cost us an additional $50 a month (on top of the already incurred $50 pay per use data usage charge). We have one more year to our contract. After that, I am canceling all our cell phones service.

We have been with T-Mobile since 2003. We have always had crappy service (dropped calls, etc) but always felt every phone company would have their issues. So we have stayed. My husband is currently deployed and wonder of wonders, he can get reception where he is. After asking T-Mobile if there were extra charges for him texting, we were told no, that it was included in our unlimited text plan. Well, turns out it wasn't. We were getting charged $.35 a text. So I called them and they said, we never said that excuse. So we said ok, we will pay the bill. I had been calling them asking if there were any other plans or services we could add for a cheaper way of communication. We have been told "No" several times. Finally, they "suddenly" have the Blackberry Messenger (we both have blackberry).

So pay $19.95 a month to sign up for that and we are good, that will lower our bill. I have called them 5 times to see why our phone bill is still $1200.00 even though we signed up for the BBM. This has been going on for 3 weeks that I have been going back and forth with T-Mobile. They keep accusing me of not setting it up correctly and my husband of not using it properly, along with when I call them, they are not giving all the information I am asking to make sure we are using it correctly. I have asked them every time I call and it's always a different story, finally them stating the error is not with them, but with us. Of course it is. Even though I am receiving my husband's BBM messages in my BBM inbox and vice versa, and we invited with the PIN.

We have done everything the instructions tell us to do (because heaven forbid a T-Mobile rep go the extra mile). For some reason, my husband's BBM's (according to T-Mobile) are coming in as a text, thought T-Mobile previously told me that I could not receive an sms text in my BBM inbox. Confused yet? So are we. Every time we call, it has always been something different with T-Mobile. They have also been very rude saying things like; well you know you don't have to text your husband so your bill won't be so high. While that may be true, I am sure this ** has never had a spouse deployed. Plus the fact that they are accusing us of lying of how we contact each other. Unfortunately, we still have a year left on our contract, but I am at the point of hiring a lawyer because of these ridiculous charges and the fact that T-Mobile is accusing us of not doing it correctly, when we have followed all of their instructions to a "T".

I cancelled my service on the early morning of the first day of my billing cycle and they charged me a full month, after having told me my final bill and me paying. I was out of contract for months. How they believe that it's okay to charge people for services they have not provided is beyond me. Verizon is not this way, and now, I will never go back to T-Mobile. I think that more people need to know how they do this to people. You would normally think that when you're out of contract, you're free--but you're not.

T-Mobile will find a way to penalize you. This is a clause that they have worked into the contract knowing that no one is reading the fine print. Also, one woman at customer service thought it was unfair and wanted to help me. But the four men I spoke to after I got accidentally disconnected said that "this is valid." They didn't care even a slightest bit about keeping good with me as a customer even though I paid them every month on time and bought the biggest package they had for years. I explained that I was trying credo because it is a nonprofit that donates to causes I believe in, but that if I'm not happy with the service, I might return.

I would advise everyone to review their bills every month. I have an Android phone with unlimited service. The bill should be exactly the same every month. It changes and there are always these extra charges for subscriptions that I never subscribed to. I even had a separate charge from them of which T-Mobile had no idea what it is for. Every time I call, I am put on hold close to an hour, which is a heinous waste of my time. I have mentioned this situation to several people who informed me that T-Mobile is known for this behavior. Since calling is such a drag, most people just pay because they can take the waste of time. When my contract is up, I will research how other companies treat their clients.

I was being overcharged for Blackberry data plan, which I have not had for 1 year. I was trying to get credit. But they said that I had to change my plan information when I upgraded my account. I told him that it was changed and had no idea that they had the nerve to keep charging for an app that I don't even use. The charge was of $20 each month for a year. They would not credit because I had to change the information when I upgraded to droid phones. I'm not happy on how they are taking advantage of customers. What I see is that they keep charging for data plans even if customers don't carry them anymore!

I have a family plan. My cell phone is only for emergency/family calls. I don't have a smartphone or one of those computer-activated phones. I wouldn't even know how to use one even if I have. Several years ago, I was charged for online charges that I didn't use. I have no idea how and T-Mobile doesn't know either except that they insisted they were from my phone. They wouldn't waive the charges. I reluctantly paid them but I told them, and they said yes, to make sure any data plan/online usage must be canceled or blocked. Last week I was billed again for similar online charges on my daughter's phone. The statement shows almost everyday, for some minutes, online usage even during the time my daughter was asleep, taking shower, eating, etc.

My daughter didn't access any data plan/online service. T-Mobile was supposed to cancel/block them after it happened to me years ago. Once again, T-Mobile wouldn't waive the charge, saying my daughter or maybe her friends used it. I asked them how the online is being accessed without our knowledge & they didn't know & couldn't give us a good answer except to keep telling us it came from out of our phone. At one point, the customer service agent mentioned the automatic updating of the phone system. I told T-Mobile that explains why almost everyday for some minutes the statement shows online access but T-Mobile wouldn't listen to what we are saying. We have one more year to our contract. After that, I am canceling all our cell phones service.

After being in contracts with T-Mobile for 5 years, we switched service. The contract was up. We were only a few days into the billing cycle and were charged the full month. It's odd that they state they don't pro-rate, but on the final bill, it is pro-rated. There is a breakdown of the charge for the time in service and then the remainder of the month was itemized separately.

We have filed a complaint with the FCC. T-Mobile still stands behind their policy stating, "Customers may be billed through the end of their current billing cycle." Note the term "may". This indicates it is not a uniform policy and is subject to individual discretion. Billing for unused service is robbery. When is our country going to put an end to corporate greed? It is time for big business to stop taking advantage of customers just because they can!

We terminated our service on 9/15, five days after our billing cycle began on 9/10. T-Mobile charged us for the entire month. There was no proration as other phone companies do. So, even though we patiently waited through horrible service for my daughter and a slew of mysterious charges that took hours to resolve, we still got nailed by them in the end.

I was disconnected for being a couple of days late on my bill. T-mobile disconnected me until they had received their payment, which was paid five minutes later. On my next bill, they had charged me $20 per line for four lines saying that they are for a reconnecting fee. In the first place, they changed my due date and would leave text messages on my mom's phone, not to mine (the account holder). They are rude and they feel that what they did is justified. They keep saying that they can't take the $80 charge off. It's more like they just won't take it off. They don't even tell you before they make changes on your bill and the customer pays for it.

I was offered a free one month of data in Sept. 2011. After one month, I did not cancel, I was offered the unlimited plan for $15.00 a month. I agreed and when the first bill came, it was charged at $30.00 for the month.

I was a customer of T-mobile for two years. In September T-mobile made an unauthorized debit of $200 to my bank account which resulted in $351.86 in fees. They have acknowledge the error with the debit and indicated that they will return the fees. I followed their instructions and they continue to make me jump through hoops and act as if they do not know how to resolve the matter. It has been a nightmare.

I often bragged about how awesome their customer service was and even though they did not have the best actually coverage and signal, I stayed because customer service was fair, honest, accommodating and overall great. Until this summer, they changed many policies in how they deal with customers and these changes seemed to affect the customers after the proposed merger between AT&T and T-mobile (which has not yet been approved).

In May, after being a customer of T-mobile for 2 years, I added a new line (Original line 413-730-6512) (New line 248-238-6050). I used the second line for business purpose which included a text campaign; however, I did not have a texting plan so I would be charged for each text message. When I paid my bill in July/August, the Customer rep noticed it and said that I should buy a plan for $4.99 per month and that it would show on my next bill.

That was the first lie or misrepresentation. It would reflect on the next billing cycle but not the next bill. However, when she said that, I believed that I was okay and could continue my texts campaigns. To my chagrin the following month, my bill was over $500, which included $300 worth of texting. When I called to find out why, they informed me that the charges were valid and that even though I changed the plan, I would have had to wait a full billing cycle since they were already in three days of the new cycle when the changes were made.

I told them that the rep did not make that clear and told me that if I didn't change, that I would have about $120 worth of texting charges and if I changed, I would not have the $120 instead, I would just pay the flat rate. They told me that since the new bill was not generated, then she couldn't see what the actual charges were and could not tell me that I already had over $200 in text fees. This made no sense because in essence, we had just paid the past bill. She couldn't see what the current was so how could she see the amount of the upcoming texting fees. They were very misleading and dishonest.

When I called to try to get to the bottom of it, they just kept repeating that the charges were valid and I needed to pay them and that the following month, the flat rate would apply. They told me that I needed to set up a payment plan and sent me over to financial care. They agreed to split the payment up in two parts, one on the 14th of September for $200 and another for the balance on the 20th of the month. I told them I would make the payment but I was not happy and that I was going to discontinue my service. They forwarded my call to customer loyalty. I spoke with a woman named Sabrina. Sabrina said that she understood the problem and perhaps I was given wrong information but there was nothing they could do, the charges were valid. However, they had a promotion that I qualified for. If I extended my service for 6 months, they could remove $200 from my bill. She said they would cancel the payment scheduled for September 14th and I would just have to pay the balance on the 20th.

On September 14th, T-mobile debited my checking account for the $200 that they claimed they would be cancelling. I did not know until, I went to make a deposit to cover payments that I knew were coming through my account that week. My account which was not in the negative was overdrawn.

They have charged me for a phone I never authorized any account on. They won't give me any information. But they say it's in my name with all of my information. When I called in July, they said that the account was only in my name. It is now October and I received a call saying that I had to pay a fee to close out an account that I know nothing about. This is fraudulent and they will not close it out.

I have been a T-Mobile customer since 2004. In August, I went into a T-Mobile store to restore a line I had suspended because we were not using it. I upgraded the line with a new 4G phone, and wanted to change the rest of my phone plan as well. I was instructed that the plan could not change in the middle of a billing cycle but would be changed at the beginning of the next one. If any overage charges occurred, the plan would be back dated.

I realized last month that I had a $1,000+ bill so I called and was told that I had to go back to the store. I returned and again thought that everything was fixed. Now, my account is suspended owing over $1,000. I called T-Mobile and three different agents told me that the charges were valid so I would have to pay $1,000 to restore the service. I hate being called a liar and for them to not honor the agreement from the store just shows how little they value long-term customers. Shame on you, T-Mobile.

After spending over 6 years with T-mobile, with only one upgrade throughout those years, it has come to this sad situation. After losing my smart phone inside a taxi cab in Las Vegas, I rushed over to the local T-mobile store here in Southern California the following weekday. I was told by the T-mobile clerk that I was eligible for a full upgrade since I completed my 2-year contract with no issues or upgrade. So I shopped around inside the store, but nothing seem to catch my attention. I paid off my bill in full, which left me with a zero balance. I then headed over to Verizon. I ended up purchasing the iPhone 4s. The Verizon sales rep verified that my account/phone number was eligible for transfer. Everything was fine and dandy with my contract transfer from T-mobile to Verizon.

First off, Tmobile forgot the "golden rule" of doing business. After transferring my contract, they tried to reel me back in by offering me a $50 credit, as well as a full upgrade on any smart phone. I respectfully declined. Next thing you know, I received a one time termination bill for $200 plus data and phone charges. **. I called T-mobile's customer service line (a.k.a ** line) and they treated me like a stepchild. Long story short, T-mobiles = money hungry con artist. Worst than criminals selling drugs to kids! Two turkeys don't make an eagle and T-mobile's cell phone service is "horrible"! Tell your friends, tell your family: T-mobile is horrible!

I've been a customer for 7 years. Last year, I upgraded to a new Samsung phone and had nothing but problems with reliability and usage. For 6 months, they sent me new phones. I was on the phone with Samsung and T-Mobile support countless hours. They offered me all kinds of unfair resolutions (replace the phone I bought for $200 with a phone that costs $25). Finally, I had a lawyer write a letter. We received no response. I called again and was told by the customer service that the legal department approved a new "comparable" phone at no cost. Only my attorney and I never received the letter and they can't duplicate it for me. Their advice? Write to the legal department again. And by the way, they have no phones, email or fax there. The only way to communicate with them is by US mail. This is the worst way to treat a customer.

These people are nothing more than extorting small amounts of money and making up their own billing rules as they go. I was with them for almost eight years and with each two-year cycle it was the same thing. They would start hunting businesses and offer anyone but me deals for far less than what my contract offered and then make me a deal if I signed for a new two years to do the same. I call it "the ** down my back and tell me it's raining plan". That doesn't encompass my complaint though.

My first complaint is that at the end of my contract with them my bill started climbing when the insurance increased, but I had all texts blocked. I received texts each month from them which were forced passed my security and they would charged me for them on top of that at least two months. I don't know who is slipping texts passed how many, but it seems like criminal acts are being purported there.

Then my account contract was finally over on Sept. 16, 2011. I went to Verizon and had them cancel my account which T-Mobile admits but then I get my final bill and T-mobile has charged me the entire month. It is a mistake, and I call the store locally. He gives me this number 1-800-9378997 and I call it. The person at the other end checks my account and admits "oh here they billed you through the end of the month" and starts telling me to reflect my terms of service. My contract was up 9/16/2011. Billing me till 10/04 or whatever is out of the contract time. They put on the bill that it's about partial charges and make them come out to the same. They even charged me the insurance.

I am finding a way to pay the bill but people you should all know this company will ** you. After almost eight years because the areas we traveled to had no T-Mobile coverage we cancelled and went with a company that did and this is what we received in return. So if any of you travel out west or heck to a wooded area in north Florida around the Alabama border, T-Mobile isn't for you. They have ** for coverage besides making eight days of monthly prorates into $127.38 on a bill and then claiming that because I took my old number they had billed me for the whole month and then telling me to look at the terms of service! ** my terms of service were up 09/16/2011 and I expect it to be honored. Oh yeah that is when you created a way to make that last month anyway.

I would not have complained but people should be warned of bad business practices and trust me what is being done here by the people working within. T-Mobile has no loyalty to anyone except how they can get more money at any cost including their reputation.

I have been a customer for five years, and have had terrible service for the last two. In June, at their coaxing, I upgraded to the new HTC Sensation and was told that this would fix my problems. Since I have started spending about five months a year at my vacation house in Indio, CA and the reception is horrible, I have spent numerous hours on hold trying to get some relief. T-Mobile has said they filed trouble tickets and service requests, and have decided that my service is bad, but they do not guarantee that I will have reception in all areas, and I must still pay my bill and remain a T-Mobile customer or pay $400 to cancel my contract. My service is intermittent at best, and I never get 4G as advertised. I wrote a letter as per an agent's suggestion and was told no, I cannot be released from my contract. T-Mobile is the worst carrier in the phone field and this is how it keeps customers.

We had a horrible and spotty cellphone service from the time we signed up with T-Mobile. We complained but got no improvement. Finally, we had to switch carriers. We were charged $600 in termination fees even if we purposely waited until the end of our 2-year contract. We talked with them many, many times. Most of the time we were just put off and told there was nothing that could be done.

However, some T-Mobile agents promised to reduce the charge. One said that she adjusted the bill while we were talking. But each time we get the bill, we receive another charge for the supposedly waived fees. Their game is obviously to charge whatever they can get away with. We warn everyone to stay away from T-mobile.

I was a loyal customer of T-Mobile for around 10 years. I tried to upgrade my plan for another phone, and T-Mobile wanted to charge me the full price of the phone. Therefore, on August 28, 2011, I changed to another carrier. I paid my final bill of $88.92. Then I received another bill for $129.84 after I changed my carrier.

I have T-Mobile for more than a year. I do not have a data plan, which I never use and I've never got charged for it until now. T-Mobile charged me for using internet. I absolutely do not use my phone to surf the web at all. I've talked to a T-Mobile representative but they did not give me any solution. However, they tried to talk me into buying a data plan in order to avoid such situation.

I recently added a broadband service to my voice account. Before doing that, I did some research and I finally decided to add a "value broadband" service that costs $19.99/month, with un-subsidized gadget. When I signed up for the service, I already made sure that the plan is for $19.99/month and the customer service confirmed that.

However, when I received my bill a few days ago, my plan is not what I signed up for. It's a different one with higher price. I called the customer service and explained everything. The customer service told me that I am not eligible for the service and in order to cancel that I have to pay $200, for breaking the contract, although the invoice I got states a different plan.

I was furious and demanded to talk to a manager, who told me the same thing. I called again the following day and got different customer service with same answer. Later, the customer service forwarded my call to a different department which got disconnected before I got any chance to talk to a real person. This is really a fraud and my suggestion to you is don't ever do business with T-mobile.

Why are you all complaining and doing nothing? Cancel your contracts, instruct the banks/credit cards not to pay in writing. Then if they do, you can sue them. Write and explain to T-Mobile what and why you are doing this. Let them put a mark against your credit file then put a note insertion yourself on the credit file explaining why the default is there. Find a lawyer who will do a "no win, no fee" and start suing.

You are American, ** it. You sue for anything and everything. Do not moan if you are not prepared to act also.

Let's wait and see.

I was charged for the data plan without my consent.

I was under the impression that you must sign up for this plan to use it. Well, I never signed up for it but all of a sudden, I was getting internet access on one of my phone lines.

In April, my son and I went to Jordan and Israel. When we returned, we were unable to get service in our house or yard. We would have to go out on the street. When I called customer service, they said everything was good, no problems. But my phone still wouldn't work. They put in a service request and said they would call in 2 days, but they didn't. I called back. They said that no problem was found. There's still a problem. There's no service in the area of my house. They sent it in again. Finally, 3 weeks later, I got a tech that had me put a code in to turn off 3G and my phone now worked. Then when I traveled internationally, my phone no longer worked, even though I had never had a problem. I came back. They said they fixed it. I left again and still had no service. It's like talking to a brick wall. One girl told me she would give me a month of computer web access for the inconvenience. I told her that wouldn't do me any good because my phone doesn't have web ability.

Two months later, I got $30 charge for internet. She had added the computer for 1 month anyway. And then next month, they charged me for something I can't even use! So, I called back, wanting to just cancel because of high bills and ridiculous service. The guy talked me into their new $49.99 service unlimited text, talk, and web. I told him I didn't have web access. He told me I qualified for a new phone. I thought it was okay and agreed to new 2 year contract. I got a bill for $179. I called and was advised that since I got a new phone, I couldn't get $49.99. The guy never told me I couldn't do both. He knew I agreed to stay for the $49.99 deal. Why would he tell me to get new phone?

I talked to the agent. He refused to do anything. When I asked to go above him, he refused at first but finally left to pretend he was talking to someone. He came back and offered me a $69.99. I was not happy, but insisted on refund for the difference of the 2 plans. I just got new bill for $200.00. They charged me an upgrade fee again, even though I have not upgraded and paid one in August. Again, I called and talked to a brick wall refusing to help me. What are all those other charges? And the $40 credit I was promised did not show up on my bill. I wasn't surprised since they tell you one thing and do the opposite.

I transfered my phone number to another carrier mid billing cycle. I expected to pay for the remaining month I didn't use but was charged an extra month ($102). This was an unauthorized deduction from my checking account. My contract with them expired over two years ago so I was on a month-to-month basis.

When I called customer service to straighten it out, they said it was company policy to charge the extra month because I transfered the number. It is a rip-off. I paid $102 for nothing.

I'm a long time customer of T-Mobile. I've had the T-Mobile Dash for years, long before data plans were required. Recently, I got a text from T-Mobile stating that I have $15 in data charges. Turns out it was over $50. I called and explained that I have not changed anything on my phone for the past two years and asked why all of the sudden I'm getting data charges. I did not sign up for data nor do I want it. I was informed that data charges are automatic and that if I want to have the charges removed, I must sign up for a data plan and a two year contract.

Automatic extra charges unrelated to my selected plan is unethical as well as using the opportunity to push a more expensive plan.

I cancelled my contract three months early to switch to AT&T because I could hardly get service in our home and this was my only telephone, we had no land line. My husband and I had been with T-Mobile for 6 years. His contract ended in July and mine would not end till the end of October. When I called to ask about when I could cancel my contract and only be requited to pay $50, I was never told that I would be responsible for the remainder of the month in which I cancelled. Our billing cycle started the second of the month. I cancelled my line on the fifth. I now have to pay for the entire month. I only used it for three days and am being charged for the entire month even though I switched that number over and could not use T-Mobile past the fifth. When I called them, they acted like I should have known even though when I called before I cancelled, they never told me. I received my final bill two to three weeks ago and was just sent a letter saying that if I don't pay within ten days they will send me to collections.

My service with T-Mobile has been deplorable since I first started with them about 4 years ago. Every phone I've bought from them has had issues and needed to be replaced. My current phone, the mytouch4g, I've had replaced twice already. It has broken again, and this time is completely non-useable.

T-Mobile couldn't figure out what was wrong over the phone and wants to send me a replacement, which is great, except for the fact that I can't receive shipments at my current address. Because if it is left in my apartment building, it will likely get stolen. And even if I'm home, UPS or whoever can't ring my doorbell to deliver the replacement because the doorbell rings from my cellphone!

I don't have a home phone and I work from home as a massage therapist. I can't work without it, as clients cannot call me to set up appointments! There is a T-Mobile store a few blocks from me, but according to the T-Mobile rep on the phone, it's "against their policy" to do in store exchanges (except of course where law mandates in the cases of brand new phones/contracts/buyer's remorse period). It's ridiculous!

I went shopping at the Ocean County Mall, New Jersey and T-Mobile booths were set up throughout the mall. I was told that if I signed up for Internet service for $49 per month, I could run up to four computers at the same time. If I was not satisfied, I could return it within 14 days and would not be charged anything, including activation fees.

I immediately had trouble connecting to my laptop and went back there. I was told to bring my laptop in and they would get it connected. I did this and they could not get it connected. They told me that I would have to go home, call T-Mobile and a tech support person would help me connect. I called T-Mobile and they informed me that it was true (the free 14-day trial period) and they would make notes that I would be returning it because they lied about telling me that I could use it for more than one computer.

They, too, tried to help me connect and told me that the device was most likely defective. I informed them again that I was going to return it. When I received a bill for $23.33, I called and was told that I used it; therefore, I would have to pay this. I asked them to look for the notes left from my previous call and was told that there were no notes. It did work (very slowly) on my desktop but I was lied to at the time of purchase. I will continue to tell people not to trust this company.

I had T Mobile for 9 years. My due date was always the 27th. They changed it to the 22th without my knowledge, until I noticed it on the email page for the October bill. I went back to previous bills. It was changed to the 22 in September. I had paid my bill on 9/6, luckily, but didn't know the due date was the 22. I received nothing via postal mail about this change in due date. I received nothing via email about this change in due date. They said they sent something via mail. I received nothing. I am no longer in a contract with them so I can jump ship any time, and I will be doing so in a few days. The bill date ends on the first of the month. We get the email on the 6th. That leaves a mere two weeks to pay the bill. The spread is reduced by five days. I'm done with T Mobile now.

We traveled to the Bahamas in August and received a $500 bill in roaming charges. The phone was off almost the entire stay and was turned on only a few times to make a phone call and then turned off again. 90% of the roaming charges turned out to be voicemails received when the phone was off.

T-mobile representative stated that anytime the phone was turned on it would receive accumulated alerts at $3.95 per voicemail, regardless of whether they can be accessed through the regular voicemail number and if the calls were received when the phone was off. There was no notification sent by T-mobile of this technique to overcharge customers on unwanted services.

Client service sucks. Basically, if you have option to go somewhere else please listen, don't sign up with T-Mobile. You will get hurt in the long run.

I was a T-Mobile client since 1997 and any time you need help with service you will get nowhere. Today, I called them about my issues with roaming charges regarding data and supervisor named "OIiver" basically told me it is my problem, throw a few punches and hung up.

Is this what we are paying for? I was going to Europe and I called client care to shut off my voice mail and data because they are charging huge amount money if someone calls you and leave you a voice mail regardless if you listen to that voice mail or not. So I learn my lesson few years ago, I paid the bill but I learned, so this time I called, chit chat with some lady in India and she assured me voice mail and data has been shut off. But when I land in Germany I got text where I got charged $50 for using data, which I didn't.

I shut off my phone until I landed in Croatia. Upon landing, I turned my phone on and I got another $50 charge with text that said " if I don't like charges and data please text #763#" which I did over 20 times. Nothing happened.

Today I got my bill with $115 worth of roaming charges for data. I called client service and this was so far, one of the worst experiences with T-Mobile client service. Please, I will pay this bill but do yourself a favor. Don't sign up with T-Mobile. Save money and sign up with anyone else. It will be healthier and better for you as you don't have to deal with Oliver and musketeers who just don't care about you or anything else. They will hung up. Stay away from T-Mobile. Soon as my contract is up, I'm out. Thanks guys.

I was excited to buy the new T-Mobile Sidekick 4G last May 27th, 2010. I find that I wasn't satisfied with this new phone and started to like Samsung Epic 4G. So I double-checked the T-Mobile policy of returning the phone back within the certain time to avoid cancellation fee. I found out that I need to return back the phone within 20 days. I packed the T-Mobile back in their original box and put it in a regular postal service white box. I put an insurance and a delivery confirmation receipt on it, too. I mailed it on June 6th and waited for few days to get notified thru my email, saying that it has delivered in Fort Worth, TX. It did on June 8th. I planned to wait for a few weeks to adjust my billing statements to about $20 bill only. And to get my money back for buying the phone.

I got a bill in July saying that I owe $331.18. I reviewed my statements and it stated that I broke the contract, therefore I must pay more than $200 to finish paying off the new phone of $99. I expected to pay $14.00 for the certain time of monthly payment of using the phone service. I perfectly understand that, but early termination fee?! I already returned back the phone to avoid this fee. I immediately called T-Mobile about this issue. They said that they never got my phone back. I fought by saying that I did send it and and have proof of the shipping confirmation to them from USPS. They filed a handset research team for me to double check. I waited 2 weeks and called them back. They denied that they ever got it and therefore I should be charged for it. I was so upset. They warned me that if I don't pay, it will go into my credit history. I worked so hard to build a good credit and now this. I don't need this. Shall I sue them or what?

I have been trying to speak to someone regarding the overcharges on my bill. I call and get left on hold for as long as 2 hours. Sometimes they do answer and they hang up on me so I have to call back and get put on hold again. I usually just hang up because I get so frustrated when I'm on hold.

I finally spoke to Rachel and all she said was, "I am sorry, I cannot help you with this matter." She was the supervisor I was put on hold to talk to. I was so frustrated they would not help or even try to reverse the over charges to my bill. All I wanted was for them to overturn the charges that I did not incur and I did not sign up for.

All she kept repeating was, "I am sorry, I cannot help you". My bill went from $200 to $250 all the way up to almost $600.

Last week, I contacted T-Mobile to find out what and how much was it going to cost to cancel my service. I found out that it was $200 per line. I decided that it would be better to pay the $400 for the termination of service and bring the girls to my AT&T account. I called yesterday to terminate the service. Today, I called to ensure that the phones were off. Nope, both lines rang and went to voice mail.

I contacted T-Mobile and was told that the service cannot be terminated for 30 days or at the end of the billing cycle. My billing cycle just started. So I asked for a supervisor, which was like talking to myself. Then, I asked for a copy of the policy. I was told that I could not have one. So, on top of paying $400, I will be billed for the services that I am trying to cancel. The phones will not be used. I was not told about the 30 days or canceling on the end of a billing cycle.

I received a letter dated 10/1/2011 that I have a balance of $118 that was overdue. The letter states: "should you choose not to make arrangements to pay the entire balance within ten (10) days of the date of this letter, we may turn this account over to our collection agency." Okay, remember, that letter was dated 10/1/2011. Now I received another letter that was dated 9/28/2011 that T-mobile had already placed my account to "EOS CCA" collection agency. I wasn't happy about this of course. I had already paid the full amount on 10/4/2011. And the letter clearly states I had 10 days to pay the full amount, beginning 10/1/2011.

When I called into T-mobile today, 10/4/2011, a customer service representative named Nara took my call. When I told her what happened, she offered no apologies. When I asked her if the collection placement would affect my credit, she stated: "It may or may not affect your credit. We don't know." So I asked, "How would I know?" She said: "I don't know. Check your credit report." I kept affirming her that T-mobile had made a mistake in the first place by placing my account with the collection agency. Her only reply was: "Now you have a balance of $0, since it was shown on our account that you had paid $118 on 10/4/2011." After much frustration, I asked to file a complaint for poor customer service from T-mobile. She said she is a customer representative. The only reason why I want to file a complaint was because I don't like the answer I'm hearing. I decided that I don't want to hear her ** and insisted that I want to file a complaint. She said she is a customer representative agent and she is the person who handles customer service complaints. Then, she asked me if there is anything else she can help me with. I hung up on her.

Let's just say, T-mobile has absolutely no customer service. I was treated like this numerous times by different customer service reps that I've encountered. I usually don't do complaints. But this time, this is worth complaining about. T-mobile sucks, period. I'm not opening my phone services with you guys anymore.

I went to pay my bill last night and found out that I was seven days late, to my surprise. Yes, after having T-Mobile for six years, they have decided to randomly change my billing date. I called to find out what was going on and was told that I was sent a notice of the coming changes. I have never seen such notice. Needless to say, T-Mobile was messing with the wrong customer.

After a few minutes on the phone with Jeff, the service rep, he agreed to change my billing date back and he did so right then and there. He also got another earful when he said to me that he would only do this one time. I told him that he was not doing me a favor, not to make me feel as if he were doing one, and that if they changed my date again, they would hear from me again. I am not sure why he agreed, perhaps my screaming at the top of my lungs did it--but I'm glad he did.

Today, after reading some other with the same problem, I'm just glad I have not allowed them to debit my account automatically. I take pride in paying my bill on time and never going over my minutes, but had no problem cancelling my contract with these crooks. Despite the termination fee that would have been owed and pending bill, it would have been worth it to me to take my business somewhere else. I am not sure what's going on with T-Mobile these days, but this is the second major issue I have had with them in the last few months since I renewed my contract.

On September 15, somebody added pay per megabyte data service. For more than two weeks, data was used for 182 times. I did not sign up or use the service. I only have an LG flip phone, not a smartphone. Despite changing back to no data, there was still data activity until the next day, October 1 when T-Mobile customer service finally stopped it. However, they refused to give me $5.97 credit for 2.335 MB. I was only using the phone for voice calls and not for internet use. There could have been sim card cloning involved. What else could it be?

I had to close out my T-Mobile account before the contract ended. Before I contacted T-Mobile about the early closure, I had a payment due of $198.47. Immediately after that, T-Mobile sent me a statement with the closure amount and the outstanding amount, which totaled to $534.56. I called T-Mobile and agreed to pay the $198.47 and they sent me a coupon payment letter, and I in turn, sent them a check.

When I received my bank statement, I noticed that the $198.47 payment was not posted. I immediately called T-Mobile and asked them to check their computer to see if they received the payment yet and was told that they had not. The representative mentioned that it only takes up to 5 days to receive and it was much later than that when we spoke. At this point, she suggested that I put a "stop payment" on the check which I did.

The first time I was notified that my account had been turned over for collection was when I received a letter from Kerry ** of West Asset Management stating that I owed T-Mobile $668.20 instead of the $534.56, which was on my T-Mobile statement. When I questioned the representative at West Asset Management about the additional charge of $133.64, I was told that there was an agency fee charged by T-Mobile and for the returned check. I wrote a letter to Kerry ** disputing the additional charges. I also sent West Asset Management a check for the $198.47 payment. I agreed to continue to pay down the difference of $336.09 and sent a dispute letter regarding the additional charges. I would really appreciate your advice on how to handle this matter.

I was a T-Mobile customer for over 5 years (since 2005) and I never had problems until last year when I decided to upgrade my phone and get one of those android smart phones, Galaxy S to be exact. I love the phone but the price I had to pay for the upgrade was way higher than what it was. A month ago, I had to move out of the country to Canada so I called T-mobile and talked to them about what would be the best thing to do. I was open to staying with them, however they told me they don't offer any plans in Canada so my best bet would be to cancel the account. They also promised me that they will waive the early termination fees because of my move out of country.

I submitted the letter that I was moving as I was told. Two months later I was charged not only the $200 termination fee, but $330. And I have to add that I cancelled my account early September and these charges came through in October. So in other words, not only they charged me the early termination fee, they also charged me for an extra month. I was never sent any bill, the money was just taken out of my account even through I cancelled my check card! My question is, how did they get a hold of my bank account? This is really scary of how much these crooks can get away with!

When the due date was changed without my consent on a contract that I made verbally with T-mobile, it allowed me to cancel the existing contractual agreement with T-mobile. This change with billing as I was told by Jenny at 9:48 a.m., was never forwarded to the existing contract holders so they could be informed. By changing the due date, I had 2 payments due at the same time and I lost service until I paid the 2nd bill. I am being charged $20.00 for the discount fee. I believe that this is unethical and a bad practice to try to raise revenue. When a class-action lawsuit is launched against T-mobile, I will join.

I called T-mobile to cancel my 4 lines and was transferred to customer care. I was offered a cheaper rate if I stayed with them. I was told I would have to sign a 2 year contract but was not told it was a 2 year contract for each of my 4 phones. I paid full price for a phone that T-mobile no longer carry and had paid monthly insurance on this phone so it would be replaced if broken. They sent me a replacement for a phone that is impossible to use. It is a touch screen that you have to push each button several times to get it to register. I have been on hold with T-mobile 5 to 8 times with 45 minutes wait time each time I call and they refuse to give me a phone like the one I paid for. They said I have to purchase another one. I do not feel I should have to buy a phone when I was paying insurance on this phone and it is not my fault they no longer carry this phone. T-mobile does not try to make their customers happy because they know they tricked me into getting 4 lines with 2 year contract for each and it would cost me $800 to cancel them. I feel I have been ripped off royally by them.

This month, I am being billed twice and also, the contract was extended for minutes change and I was not told about that. I am $500 bill over of the usual. My daughter called international, so I was not supposed to have it. I am fed up. They should not be allowed to do this to people.

I purchased two phones through Wirefly and through Simplexity from T-Mobile because they offered some really great deals on phones. But I found out later that the deal turned sour when I terminated the contract. Now I not only owe T-mobile $1,104.94 for early termination, but I also owe Simplexity the amount of $600.00 for something called instant savings discount. They gave themselves the authority to charge my credit account on 9/3/2011 and they went for my social security check for the month. I guess I will stick to a prepaid phone.

I bought a prepaid Samsung SGH-T139 with T-Mobile, for emergencies only. I am retired, on a fixed income. Initially, I bought $100 worth of minutes, feeling it would last. After more than a year, the balance was $69. On Sept 26, 2011, I was forced to buy more time or else, lose the balance. I purchased $10 plus balance equal 657 minutes, good for only 90 days, at which time I will be again forced to buy more time.

This is a scam. How can T-Mobile force customers with prepaid phones to buy time then lose the balance of money/minutes purchased? I bought a prepaid phone with no contract for a reason. Every day I regret that I purchased a prepaid phone with T-Mobile. I emailed Philipp Humm, CEO and President.

T-Mobile has billed me extra $235.41 for International Calls charge on 9/28/2011. I informed T-Mobile's customer representative (Jesse and his supervisor, Linda) that I had used my calling card for making those international calls. I had used proper access number and access instruction provided by the Calling Card Company. I gave them the details of my calling card. They have refused to waive off the charges, claiming that the charges are valid. I told them that it seems their system is defective and they refused to recognize it or correct it or reverse the fee. They told me that possibly I press the send button making the system dial the international number separately. I told them I was not dumb enough to press the send button and was not that dumb to use T-Mobile for international call while I had a calling card. I also asked them that when did they changed the service plan without our consent that allow international call made directly via T-Mobile. Couple of years ago, I did try to make international calls directly via T-Mobile but now it no longer works. I asked them how can T-Mobile separate or shut down the calling card line while I was still on connection with it. You have to hang up the current connection line in order to dial for another connection. I asked them is this how T-Mobile is making profit out of its innocent customers?

The T-Mobile representative told me that the phone I was upgrading to was $67.99, then charged my credit card $150.00, which I think is illegal. When I called, they had no remorse. They would not offer me any consolation and they could not care less. I wasted so much time and I am so dissatisfied. She also failed to mention that I would be charged a $30 monthly fee for Internet on the line that I upgraded, which I did not authorize.

So, basically, T-mobile just stole $70 from my credit card, then $35 per month for two years with no apology. I hope that someone sues T-Mobile. Their customer service is irresponsible and careless. They should not be allowed to act in this illegal manner. They did not reimburse me or give me any kind of credit for their mistakes.

I have been having trouble with T-Mobile for over 9 months. They have excessive charges, defective equipment, phones given to their corporate store that were lost, and excessive hold time with customer service. And they refuse to replace defective equipment etc. I can either keep my current service and equipment that does not work or pay a $200 cancellation fee. They can provide lousy service and still demand money.

I called T-Mobile customer care to go over my bill because it is incorrect again for the last 14 months. It has been anywhere from about $150.00 to $500.00 over, they always are trying to overbill. I can never get anyone who cares on the phone. I finally got fed up and called a T-Mobile store and a manger, Lee, told me to file a complaint because no one cares.

We switched from T-mobile to AT&T approximately 2 years ago. When I switched my account, T-mobile shut down my online account which is how I received my statements. When I contacted them, they said it was sent online. I attempted to retrieve it, but could not. I have called their customer service several times to request that they send a bill. After the difficulty of getting an actual person, they told me that they can't send me a bill. Instead, I am required to drive to a T-mobile store to pay the bill. I find this absolutely ridiculous. How can they turn us over to a collection agency for a bill that they never sent and refused to send? However, they have no problem sending me a "statement" for almost $400. I advised the gentleman from the collection agency of all this and he told me he would get me the detailed bill. I still have not received the bill.

One month before end of contract date, I called to verify the contract end on August 25th 2011. The representative verified this. I explained that I no longer wanted T-mobile service and wanted it terminated with the end of contract, asking what I needed to do to ensure this. The rep responded "nothing, there is no auto renewal. Service ends with the contract."

On Aug. 26th, I called to verify once again that my contract was over and I would no longer be charged for service. This was verified, however, on Sept. 25th I was told I had a balance due for August through September. I practiced due diligence to the best of my ability for verifying and canceling cell phone service. I spoke with Abby in financial services who told me because I called on Aug 26th, the middle of a billing cycle, I was charged another month! I asked her to check her records that I called in July (a month before contract ending date) to be sure I was doing everything I could to end my contract/service and that I was told I didn't need to do anything.

Abby first said there wasn't anything she could do. I repeated the steps to Abby that I had taken to be sure I was not billed after end of contract date and asked her if she thought it was unreasonable of me to expect my billing to end after I called one month ahead and then one day after the end of contract to ensure this. Only then did Abby decided she would go ahead and "rewrite the bill" and only charge me the new billing cycle to end of contract date (Aug. 20th to 25th) for a total of $16.99. My perfect credit score was in the hands of this rep who I had to argue with to convince of my case. This is unconscionable.

T-mobile turn on data plan on my phone without my permission and I already got charged over 15 dollars within two weeks even without using it. They told me that I can not turn off the data plan.

What can I do to resolve this problem?

I have been with T-mobile since 2004 (my whole life) I always loved them and would recommend everyone go to them. Now, ha! They do not care about their relationship with their customers anymore. They don't try and resolve any problems when you call and complain they always chalk it up to being the customers fault and problem. They want to just transfer and transfer until you give up. I would do anything to get out of my contract. My bill keeps going up due to taxes and taxes and taxes. I mean I am livid. They suddenly start taking my payment out a week earlier and when I called them about this, they said, "We sent you a text message." I never received this text message. Otherwise, I wouldn't be so shocked.

On Aug 22, 2011, I called T-mobile to find the exact date my contract ended in order to cancel my service and go with a new carrier at a much better plan/rate. I only had 3 days left on my contract. I was even considering using t-mobile's "no contract" offer. The rep told me due to being a good existing customer they could offer me something better than the no contract plan. She offered me $59.99 per month for unlimited talk, text, and data with a $10 per month credit, keeping my bill at the same rate, only with unlimited everything and a 2 year contract. She also told me I was eligible for a phone upgrade, but if I went for the "no contract", I would have to buy a phone. After having her clearly explain the new offer several times, to be sure I was getting unlimited everything for $49.99 plus tax rate, I agreed. Huge mistake. Before I even realized they were overcharging me, I took a trip to Seattle, I couldn't get my $400 4g phone to work 95% of the time, as there was no service.

Amazing, since T-mobile's corporate is in Bellevue, WA. Now T-mobile is charging me $79.99 per month and it's a 2 year contract with a cancellation fee of $200. I tried speaking to customer service and supervisors with no resolve. Good luck speaking to any that talk or understand clear english, and their answer is always the same: You are stuck in this contract at this rate and there's nothing you can do about it. I have now contacted the corporate office in Bellevue, WA and told it can take up to 5 days before they respond. I have my doubts they will respond. I will cancel my contract and get a plan with unlimited everything for $55 per month. I figure the savings will compensate for being overcharged and at least T-mobile will not be getting my money. My advice, stay away from T-mobile!

I had my number ported over from Verizon to T-Mobile on Sept. 7, 2011. When I received my final bill, T-Mobile had charged me all the way up until September 24, 2011. They cannot charge me for services I did not use! They are only allowed to charge me up until September 7, 2011.

After 10 years of never going over my 17 year-old, I learned that my son met his new girl friend. Ran up 8500 minutes in the Month of August. T-mobile said they sent us a notification when we were approaching the limit, at the limit and at over the limit. We received no notification of the abnormally high usage until the bill arrived which was for $1000.76. We contacted them and they cannot confirm to whom these notifications were made. First, they said they texted my son, a minor. Then they said they sent the notifications to my wife, the primary account holder. It seems they have no internal consumer protection process for extreme abnormal account activities. You would think running a bill 800% of normal would set off some kind of alarm; something like, "maybe we better contact this customer". Instead, they just send the bill and offer "we can set up a payment plan." I told them that we will see them in court.

I went to a T-Mobile store to pay on a past due bill in August. My T-Mobile phone number was ported over to Cricket, and they had my old phone mistakenly given to them after signing up on their Android $55 a month plan. I was not able to get the old T-Mobile phone back, although the line was still active. I tried to re-establish a new plan with T-Mobile to get a new phone and two lines in one plan.

The senior sales rep misrepresented the plan contract from the actual billing statements received in the mail. I paid $200 for Dell Streak Tablet at the T-Mobile store and was promised a free comet phone. I thought I was set up with two lines on my plan and was not informed there were three lines, of which one phone I no longer had and needed to cancel. I had to call customer service and find out all the information that the senior sales rep misrepresented about phone plan and billing information.

On Monday, Sept. 26, I received two bills. One bill for the total charges I am aware of for the last month, including early termination fees for one line not needed on my plan. But the second outrageous bill, as a customer service rep told me over the phone, was for the charges on the Dell Streak 7 Tablet I already paid down $200.00 at the T-Mobile Store on a credit card. And the grand total on the bill was $268.68, of which I already made a payment at the T-Mobile store and have the receipt to prove it.

This is a bunch of absurd outrageous nonsense and highway robbery!

We have been with T-Mobile for more than six years, with two lines family plan. We have never missed a payment. Most of the time, we were on auto debit.

In August, my wife asked to change the billing date to be more aligned with our paycheck. They agreed to move the date to the 7th of the month. September came and they debited us on the 7th. Two weeks later, they debited us again. My wife called and they said, "Oh we will take care of it".

Tonight, September 26, we were debited again. My wife called and got customer service who told her that they had changed their billing time frames and everyone's debit date was changed. When asked why we weren't informed, their response was we don't have to. My wife asked for a supervisor, same response, they don't care. My wife asked for them to replace the money they just debited from our account, money they seem to think they can just steal as many times a month as they wish. They told her they can't do that.

Seems they can steal it at their whim, but can't give it back. We asked for supervisor's last name, she said we couldn't have it, she was Amanda **. They were very clear that we represent only one account to them and they don't care.

I think we need everyone to know what is going on. Our plan is up on November 25. Needless to say, we are going elsewhere. If I ran our business this way, we would be out of business.

Upon purchasing a two-year plan at a T-Mobile Store in Staten Island on Hylan Blvd., I was told the bill would be $150.00 with no overages. The bill came at a basic cost of $175-178 monthly with no overages. I called about this several times, and they explained why this is and do not care that the sales rep explained it differently. I distinctly asked how much the bill would be with taxes in total.

Further, one of the phones was so cheaply made that when a very small amount of water spilled on it, it was rendered it useless. T-Mobile refused to accommodate by sending a very inexpensive phone.

Furthermore, I was told there was an early termination fee of $200 per line (of which there are three) and that it would be less as time passed. I was made to understand from the sales rep that if I kept the phone for a year, it would be $100 for early termination fee. At this point, I have the phone for over a year and it is still $200 per line for the cancellation fee. Customer service gave me a reason and stated it was on their website. I did buy the phone on the website. I went to the store, and I know what the sales person made me believe.

This month, I received quite an excessive bill and called customer service. They are very rude and said that I made all the calls. I pointed out that one call was probably because the phone key pad did not lock properly, and I ended up with a $25.00 call. They did not care. I also have a defective phone which I can barely hear on. Their service is also terrible. I spend a lot of time in PA and had to purchase another phone because they have no coverage where I am.

I would appreciate any help you can give me with these people.

I received no coverage for the area I have moved to. The customer service reps from T-mobile are unhelpful, not forthcoming with information and give contradicting information. I repeatedly have to contact them to get help. The resolution offered is to wait for them to build a tower in my area (years), pay $200+ early termination fee or suspend my coverage, forcing me to lengthen my contract with no promise of service after suspension. I have been a customer for over seven years and have been treated very poorly.

Although I have been lied to by T-Mobile, who does not bear a good reputation, I'm deeply saddened to contact you in regards to my bill ** with T-Mobile. The bill of $800.00 plus does not represent the actual service that I agreed upon since I started the service.

I was told is not the price. I was told that you treat your customers like crap. Your customer service staff documents what they feel and not what the conversation was about. I'm "sick" of you guys. I have asked over and over again, to the point that I wish not to speak with anyone at T-Mobile. I'm going to Channel 5 to get some help from Stan ** and also to the Better Business Bureau. The staff at the store and the manager don't give a !@#$ about what I'm saying, and/or trying to saying, so the next step is to get the news media involved. After numerous phone calls and messages to T-Mobile, I hate this company and I'm in the process of spreading the word that T-Mobile doesn't stand behind their word and the service is horrible. I'm still unhappy with these unfair and unlawful charges.

The first issue is in regard to the unprofessional customer service given by the staff. I have never seen an office where the staff can treat, talk and lie to a customer certain as if they forget. According to the terms of the signed contract, as noted in the estimated phone and repair charges section, it states that my bill should be $264.00 monthly. I have never gotten a bill that low. I complained from day one and was given the runaround. "Oh it will reflect next month." And month after month, all were just bunch of darn lies. I'm fed up with it. I can't get "no help" from the store and/or the call center. I would like someone to contact me at **; not from just a customer service rep. I would like to cancel my service due to this matter. I can't deal with you and/or your staff.

Another issue is the current billing. It needs to be determined what is reasonable and necessary. The final issue is again with the billing concerns. So, as you can see, all the concerns are the same.

I feel that a reasonable billing would include unlimited everything for all lines, as I was told at $264.00 per month. I don't need you to lie and/or sneak other charges without explaining them. I do not need you to offer me anything for 30 days free and keep it in the bill (what a way to rip off a customer).

The final billing should then come to a total of $264.00 or less per month which includes all phone lines.

July makes 2 yrs; this is what my contract is for. My grandson. who was in college, asked the young lady if I can get the phone and later turn it in his name for credit for him. She said yes. In 6 months we will do a credit report. it never happened. So I told them not to change anything, because I am over 60 and on a budget. It was $39.99. All I told them was to let him pay the bill. When I checked, they let him change the plan to $69.99 and later, buy a new phone. I kept calling month after month. I was asked if he knows my SS#--I said no--and if he knows my pass word--I said no too. I was told that they can't stop him from walking in a store and buying a phone. The phone broke and he had insurance. He was told to send that one back and they will mail him another. They charged him for it and put ringers on.

I told them so many months for 2 yrs to stop. I called from December until the 20th of July and the 21st, telling them the contract is over. The person said yes. Later, I started getting mail about a bill, and I know he got a new phone because I told him the contract was over and the old phone was not working anywhere because it dropped in the water. I asked them why they are sending bills and that it is over, because now we will go month to month. I asked why when I never signed a new contract. They told me if you don't, we will start month to month. I asked him what phone you are using. They only asked me back, "Are you going to renew and pay this bill from July until September or if you pay from July until September. we will only charge you $39.99. Call us when you make up your mind." This is what I have been told.

I have Sprint since 2004. Never turn off or anything. Just want them to stop!

We tried canceling our pay-as-you-go coverage a year ago in order to switch carriers. After a month or so, they put me in collections and charged us contract cancellation fee. They also continued to charge us for monthly service we no longer have. My husband and I have gone rounds with T-Mobile and various collection agencies over a $980 fabricated bill we don't owe. Today I was just contacted by another collection agency who's telling us we need to provide proof of canceling! Before all this, I had a perfect record.

They have been overcharging my cell phone account for a year and different amount is not what I signed for when I opened two lines. When calling their company, they always state that the amount is correct and they are charging for late fees and reconnecting fees.

It has become apparent in recent months that T-mobile has been terminating my four-line service to capitalize on the $25.00 reconnection fee. T-mobile has been disconnecting my four lines account in as little as two (2) days past the due date of payment. In my opinion, this is a predatory practice. Is there anything that can be done about this?

We have had T-mobile for many years with no problems. We had 3 lines on a family plan. Our daughter abused her privileges on her line therefore, we took it from her and put the phone in our drawer. It wasn't used for many months, just waiting for the contract to end on that line. We called them for months and every month, it changes to another month. Finally, I got a hold of them yesterday, Sept. 23rd around 4PM to have the line disconnected on Oct. 9th (the soonest) and I am an authorized user on the account.

I explained this to the lady, Mary, and also explained that we wanted no other changes to the account when she insisted on calling my husband to approve this disconnection. I told her he was at work but she was welcome to verify his desire to make this change. She called him and he couldn't hear her. Next thing we know, 4 hours later, we got a text that stated that our rate plan changed, our minutes dropped and we were under another 2 year contract and they posted $100 to our account. We didn't want their $100 or any plan changes other than to drop a line when it was time, even though they had been asked to do this many months.

The lady was very argumentative. We called them several times to tell them that we never understood that anyone was authorizing any other changes and explained that to the lady in the first place. We have spoke to several representatives and supervisor that said this is an authorized change. The lady called my husband, he didn't call her and we believe she fully understood that we wanted no changes, that was the purpose of me making the phone call while he was at work due to the noise at his job, etc. We just wanted to stay with our original plan, no extra contracts and wanted no money from T-mobile. Please help.

I have been with T-mobile since 2003, save for a 1 year break, and had never really had too many issues with them. However, recently, my fiance had her cousin texting her from Windsor, Canada (15 minutes away from Detroit). The incoming texts were free and I never really noticed them being billed on our bill. She came to visit and I was under the impression that if incoming texts were free, then the responses to these would be free as well.

Nope. $325.00 later, my bill came and I realized that my bill is now 3 times what it is supposed to be! I called them to dispute and they repeatedly stated that since the billing cycle has ended and the charges were indeed, accurate, there is nothing that they can do. I told them I am willing to leave and they don't care. They do not care about anything and were clearly strong-arming me, as the consumer, and just threatening me that if I don't pay, the charges will be sent to collection agencies.

This was by first the representative and then her manager. I understand that the charges may be accurate, but the practice of not charging for incoming from Canada and then charging for outgoing to Canada is deceptive and a total ruse. I cannot understand the thinking that they can't credit me, even half of these charges as it was a mistake and one that I was led to believe was free. Way to punish your loyal customers.

I canceled my account 2 days into a billing cycle. Then, I found out that T-Mobile does not pro-rate your final bill. I had to pay for 30 days of service in my last month when they actually only provided 2 days (i.e. T-Mobile takes off with $70). This is within their TOS. I just wanted to warn others who may not have noticed.

T-mobile is billing me for service for August 15-September 14, even though I canceled my contract and took my phone number to Verizon on Aug. 20, the day my contract was up. I couldn't find any information on their website about their regulations regarding how to terminate my contract, so I called them in June. Their representative told me that I should just go ahead and cancel on the day my contract expired. Now, they are telling me that I owe for an entire month of service, even though I only had service for six days out of that month. This is deceptive and entirely unfair.

I had T-mobile for 6 years, paying $89.99 plus tax (about $110 per month) for 2 lines just for talk. Recently, I contacted T-mobile to get a better plan. They offered me a $79.99 for two lines talk and text, plus a $10.00 credit per line for 2 yrs. At that moment, I thought still this was a so-so plan because other phone companies are offering talk, text and web for $35.00 per month and no contract.

So I told them I would call back. I called a week later and they went ahead and offered me the same, different agent. Though this time, I didn't took it because the catch was I must sign for a 2-year contract, which I don't want to do. After a week of researching all my options, I decided to call them again and sign up for the so-called "offer", only to find out this time that they would not honor the rate. It was apparently a mistake and no one at T-mobile wants to take responsibility for the mistake.

My mother received a call regarding my phone bill. Apparently, in order to "keep up with their competitors", T-mobile is now billing in 23-25 day cycles. So I am getting 2 bills this month. I was told that I was notified via mail, but I was not. I have had one phone on my bill, replaced 2 times due to it not working all within a 6-month period. I cannot get a different style phone because they cannot "downgrade", and this phone was my upgrade. I will be charged full price. After speaking with several people that were unsure on what is going on within their own company, I got a supervisor who can only tell me that I have a $200 cancellation fee per line. It's ridiculous that no one knows anything.

They keep charging me for a data that I did not order and they lie about my bill. I want to sue!

I was charged a restocking fee for a T-Mobile G2 handset that was mailed back to T-Mobile in May. I never received a call or text from T-Mobile stating that the phone was not received or lost during the three months. The phone was sent using USPS label provided by T-Mobile. The only thing they told me was that they did a trace and they could not locate the phone so I am stuck with the charges.

I have proof that they lost the first replacement phone that was supposed to be shipped to me before this. I have been severely inconvenienced and have been offered no type of solution from customer service about this. The only solution I want from them is for them to reverse the restocking fee. I am out of contract but I have been with T-Mobile for years. Two weeks prior to getting the bill, I was on the phone and a customer service agent told me that there are no issues with my account--everything looks great. I just hope that trying to stick me with this charge is not worth losing me as customer.

I was a T-mobile customer for 10 years. I loved the sidekick phones and their cloud OS. Their servers crashed for two weeks that I lost all of my data and the system/service was very poor for months. I cancelled and went to AT&T but they sent me to collections for $1,500. T-mobile treated its long-term customer like **. I am very sad. T-moble didn't care about my years of loyalty and their service went crazy.

My bill was past due and I tried to make payment arrangement. Catherine, their supervisor, said that I have to make a payment today for the past due and make another payment for the current month within seven days. On top of that, I have to pay $20 per line reconnection fee. I have four lines. This is my first time to get disconnected. Why is it that company like this could abuse customers?

Approximately at 11 AM on Monday, September 19, 2011, I called T-Mobile to discuss a charge. I accidentally dialed 411 prior to the call and then was instructed to contact T-Mobile customer service at 611. I talked to Sally, an assistant. She said she would reverse the 411 charge and 411 operator should have transferred me. I discussed that I accidentally dialed Canada. She said I have done that earlier in the month, too. I said that when I signed up to renew my T-Mobile plan, I was told I would not be able to make any international calls as requested.

Sally said that she would offer a $5 credit and put a block on my phone for international calling. I said that I was misadvised. Sally placed me on hold then offered $10 credit. I discussed with her that this was unfair considering I was told international calling was not available. She said $10 is the best she could do, which was a one-time offer. I said if this isn't resolved I would file a complaint. She transferred me to her manager, Matt. He told me no credits were to be made at all since this was my fault for dialing the numbers. I told him Sally said I could get a $10 credit. He said she was not able to do that and since I vouched to escalate the call to the manager that meant I automatically declined the offer of $10. I said I never asked to talk to the manager and suggested he review the customer service call. He said he would call me back, fifteen minutes later, he called and said since I said I would file a complaint that meant I was requesting to talk to a manager. I said it did not mean that and I never said I wanted to talk to a manager. He said that was what it meant to him. He also said I made an international call in 2007, meaning I have a history of making international calls and I would probably do that again. I said a call I placed several years ago does not indicate I have a history of doing this on a regular basis to justify a plan conversion. Matt said I was responsible for the long distance calls, that he was retracting the credit offer and he couldn't help me and continued to critique my behavior.

So not only did T-Mobile not take responsibility for false information, they retracted my credit offer and insulted my performance. I have been a customer for many years. The total charges are approximately $15.

Back in June, this T-mobile number ** called my cell phone several times and even left me messages. When I finally spoke to them, they said for being a loyal customer, they are offering me something better than what I have, for cheaper. They asked me to call them back, which I did. They gave me the details over the phone on how I will be getting unlimited text, data and phone for $49.99 on each one of my two cellphones while keeping my at home service as is. My phone bill would be less than $150.00. I was a little bit skeptic.

They offered me the phone upgrade for free. I could not refuse the offer, it was too good. In fact, my first bill after the contract was $138.00. But the others came over $200.00. I thought my wife was abusing international calls, it was only after the 4th subsequent bill that I realized something was terribly wrong. When I called T-mobile, they told me instead of the $49.99 plan, I agreed to a more expensive one that offered the same features. It's my fault if I did not catch it on time and they won't change it without a $200.00 per line fee. If I cancel the contract, I would pay the same amount of money. I can't even downgrade my service without a fee.

They have cellphone contract scams. T-Mobile has extended a two-year contract under my name without my permission.

I called more than 50 times to find out that they won't help me. They want to overcharge me on the phone bills.

Please someone help me.

First, let me say I have been a customer with T-mobile since 1999. At this point, I am so upset and disappointed. I changed to a prepaid of $50 month plan. On the 10th of September, I called to have web-guard taken off my phone but for some reason the agent deactivated my number. I was given a temporary number for 48 hours, I did not complain.

Then on Monday, the temporary number for some reason got deactivated too, at the same time within the 48hr span. I was left stranded with no way home, way to contact my kids or any of that. I cried so hard that day because I had to depend on strangers to use their phones to contact my children to let them know I was on my way to pick them up from school. I was given another temporary number.

On Monday, for 48hrs, I have yet to complain. I called in on Thursday they told me that within 2hrs I would receive a text message when the number changed back to my original number. I got a hold of the rudest representatives, called me names and all, like if you don't want to work find something else. I spoke to Jake (American name and accent far from American) with ID number **.

I totally feel that T-mobile is running a big scam. To this time my number has yet to change. I have not had any contact with my tutoring clients, so for the week I have lost $735. I refused to keep teaching my kids new numbers, all my family and friends and my kid's school records have a number and it should remain that way. I have been trying to get a hold of their legal department because I am strongly considering taking a lawsuit against T-mobile.

I have been a customer of this particular company since it was OmniPoint (since 1998). The company has always been wonderful until now. Currently I am disputing roaming charges that were incurred when I traveled to Canada. The reason these charges are in dispute was because I purchased a SIM card for my phone to use while I was there. I did everything I was supposed to do and requested my unlock code in order to use the SIM card prior to my travel. I received a notice about 2 to 3 days before I left, stating that my phone was not eligible to receive the code. This puzzled me but when I called to ask someone about it, I was on hold for 40 minutes and then finally gave up.

I had to use my phone in Canada, but the roaming and internet charges I incurred for even receiving text because my phone was on was ridiculous. When I phoned T-Mobile upon my return, informing them of the charges and asking why my request was denied, the representative told me that they requested the wrong code on a phone that I haven't had in over a year. I informed her that this was not my doing, but no remorse or recompense was forthcoming.

I called them again today only to be kept on hold for an hour with a representative who couldn't figure out what I was talking about. I asked him to transfer me to a manager who then transferred me to blackberry support, who then transferred me to a representative who had an attitude. He told me that he could only credit me $2.37 for the roaming which took place in the US. And that I shouldn't have used my phone at all in Canada, never mentioning of course that I would have been charged anyway if my phone was on.

I am disgusted with their lack of customer service and would like my bill adjusted for the fees I incurred as a result of their incompetence. I am also sending an official letter of complaint directly to the company. Thank you.

On 07/14/2011, I purchased two HTC MyTouch4G phones and got into two years of contract through T-Mobile Customer Care. On the phone, the lady T-Mobile Customer Care (agent) promised a $50 rebate for each phone. On 08/04/2011, I called to ask about the rebate. The agent told me to go online for the rebate filing. I went online and typed in the phones' serial numbers and date of purchase. Then, an instruction sheet came up. I thought I had completed the rebate filing.

On 09/01/2011, I called T-Mobile to find out a rebate status then realized that I never got the rebate form and submitted the rebate. The agent connected me to T-Mobile Rebate Center but it is a recording. I then sent an email stating the situation to Rebate Center. They answered me two days later saying that the valid rebate has to be postmarked, on or before 08/31/2011 and our rebate is expired. I explained that I never got the form. They repeated the rebate is expired. I called the agent today, 09/14/2011, and speaking with Aldrin and Brad, two agents at T-Mobile. Both of them only kept trying to push me to Rebate Center. I told them T-Mobile never got me the rebate form and asked to talk to a supervisor.

A lady named Wendy came and she was even worse. She made up stories and claiming it would be my fault to miss filing the rebate. When she was asked about the rebate forms, she never could answer "yes" or "no", but kept repeating on what dates when I called and the agents did help me. T-Mobile made the rebates hard to file and then shrugged that it is consumers' responsibilities to file it in time. T-Mobile is fraud and tricky to customers. Please help.

Upon terminating my service with Tmobile I was charged for the entire amount of my billing cycle even though I cancelled 13 days before it ended. Meaning, they charged for service I never used and then claimed that they can change their terms of service at anytime on their website and now I have to pay this or I will be reported to a collection agency. I joined Tmobile over 9 years ago and they could offer no proof what so ever that I agreed to pay for time not used. Anyways, just another warning of what a horrible company they are and why people are dropping their service like flies.

I was charged communications related regulatory program fee plan #2010100350715 customer care. The purchase was made in 10/03/10. The down payment was $62.49 one time when I upgraded to a new smartphone. However, after that, every month I am being charged $5.99 again for the same service.

We switched from a monthly T-mobile account to a prepaid plan a couple of months ago. Today, we got a recorded call on our home phone telling us that they are going to turn us over to a collection agency because we haven't paid our final monthly bill of $54.70. They never sent such a bill, which they admitted. We tried to look online but we no longer have an account. Then, I called their customer service to request that they send a bill. After a fair amount of difficulty getting an actual person, they told me that they can't send me a bill. Instead, I am required to drive to a T-mobile store to pay the bill. I find this absolutely ridiculous. How can they turn us over to a collection agency for a bill that they never sent and refused to send?

I have been a customer with T-mobile since 2004 and recently they started taking advantage of me. Most of my bill were not less than $130-150 a month and back on March they tricked me and let me sign a 2-year contract. Based on a bill, they charged me almost $380 so they told me that they will credit me $200 back if I sign a 2-year contract, which I did. After two months, my bill stayed to increase even though they have told me that my bill would not exceed $120 therefore they lied. I complained to their supervisor and after two weeks, customer service called me and offered me an offer which I realized after a month, is not a good one, so I called customer service again and as a new promotion they have $99/month for family plan which includes unlimited talk+web+message. But I was surprised when I found out that in order to get this deal, I have to pay $400 termination fees ($200/line) and I was surprised that my contract had been changed from April 2013, originally, to August 2013 due to me changing the deal.

I called and complied, and lowered my plan to 1000 minute with one data plan. Customer service told me this time, that my charge would not exceed $90. Guess what? My bill for last month was $147! The contract had been moved to September 2013 and I can not get an upgrade phone until May 2012, only after I finish my 22-month contract.

All of these terms are new to the plan and I never heard of such rule. Please help me get out of this crock company, as I lost a lot of money with them and they were taking advantage of me under the 2-year contract.

As I type this, I had 17 months left on a 24-month contract because, as of yesterday, I canceled my contract. The reason for this outcome is simple and could be summed up in a word, but I would prefer to be more more descriptive than that. To start, let me just say that I am a reasonable guy. I, for example, would not walk into a T-mobile store looking for a product (phone, laptop connection, etc.) that costs hundreds of dollars and ask your workers if I can have this item for $10 because that's obviously unreasonable. Having said that, here is my reality as a T-mobile customer.

I had two lines, one was my phone / text line and the other was my unlimited Internet connection (5G data cap for laptop). Overall, I was satisfied with my cell service but the Internet service is very bad. Seriously, T-mobile should be embarrassed by that service. But again, I honestly am a reasonable guy, so, of course, I contacted a customer service rep and explained my situation. I will say that of the reps that I spoke with, all except two were professional. But I'm not going to type names; I will type you the highlights of this multiple transfer call.

First, it was suggested, after looking at how quickly I use data, that I spend an additional $30 for the 10GB cap which would buy an extra week of fast service (leaving two slow weeks per month). Well, that won't work. The second suggestion was that I buy a device for my home and agree to an extra $20 fee. This will reduce my GB use on laptop but I was told that the home service would be just as slow. Honestly, that was a pointless suggestion. Then, come the Insults.

First, I was told (no joke) that T-mobile Internet coverage isn't meant as a main source of use, it's meant for "on the go" use. I simply can't and don't see the need for both a desktop and laptop while also paying two connection fees! The second insult was when this same agent said to me, "Well, this slow service didn't stop you from using it a lot." (Uh, yeah. I did sign a two-year unlimited contract). The third insult was me being told (but I appreciate the honesty) that the equipment on T-mobile towers isn't fully in place (as in not fully operational?).

So, having said all that, I will pay $400 early cancellation fee. But, I will also make T-mobile a promise. I am going to post this story all over the Internet to warn potential customers. I am also going to tell everyone I know and ask that they tell others too. I am truly sorry that I ever got involved with this company/contract.

I have been a customer of 10 years and I am paying high monthly rate. However, as of 13 Sept 11, T-mobile's cancellation fee is $617.78. T-mobile plans to merge with AT&T. Please help to eliminate or reduce the fee.

This afternoon, 08 Sept 11, I called T-mobile to inquire about an android tablet or whatever they are properly called. I have thought about getting one for quite a while and after listening to a very nice young man, he convinced me that now would be a good time to take the leap so I ordered a Dell Streak tablet. To make a very long story short, I'll give just the condensed version of why I am so upset and how I feel that they deceived me. Let it be known that I am totally pissed at T-Mobile.

Around 4:00 p.m., after listening to a nice young man in the order department who gave me the spiel about the Streak, I placed the order. He was very friendly and told me what a nice person I am. And since I have been a loyal customer for the past several years, he was giving me free shipping plus a discount in the monthly service charge. He went on to say that he was throwing in free overnight shipping. Wow, such a deal, I thought. Later in the evening, I opened my email and noticed an invoice from T-Mobile. I was very shocked to find out the following:

3. The monthly charge was $39.99, not the $29.99 we had agreed to.

When I saw this, I thought my head was going to explode. I immediately went on the T-Mobile website and checked the advertisement showing that the cost for the Dell Streak was $99.99, not $129.99. There was no mention of this being refurbished. There was a separate column showing refurbished ones but they were less than this.

I once again called the T-Mobile customer service (this is very frustrating because I was on hold for over 10 minutes again). My call was finally answered by a live person with whom I presented my concerns and questions regarding these serious discrepancies. He was nice but tried to convince me that I must have ordered the refurbished one (this was not the case). He did offer to credit my account with the shipping charge but told me that I needed to call another department tomorrow during normal business hours to get the $29.99 monthly charges. Let me add that the reduced $29.99 charge was for active duty and retired military personnel, which I am.

I told him that I have decided that due to the numerous discrepancies and due to the feeling that I have been deceived, I am cancelling the order and have lost all confidence in this company. He told me that when the order arrives tomorrow, I could refuse to accept it. After speaking with him, expressing my frustration and loss of confidence, I am also going to cancel my five phone family plan with T-Mobile. He tried to smooth talk me into not doing this. After several more minutes, my patience had been exhausted. I asked him to please let me speak with a member of the management before I did hang up. He tried to convince me that he could take care of any problem but I told him that I still wanted to speak with his supervisor.

I was put on hold again and I was going to hang up when a man finally answered telling me that he was a manager. I went through the whole process again, rehashing all that had been previously stated. I did add how disgusted with T-Mobile I was and told him that I was going to hang up. He asked me to speak with a customer loyalty representative before doing so. I did not want to be rude so I agreed to speak with him/her, although I did not know why exactly. He transferred me and after a few more minutes on hold, another male employee got on the line and asked what he could do for me. I asked him if he had any idea why I called. He said no and wanted me to tell him.

With this, I was really disgusted that the last person I spoke with (a manager) did not, at least, tell him a bit about my situation. By now, not only was I getting really upset, I was actually getting hoarse from talking so much on the phone about this whole mess. I again explained the situation to him and commented that I did not know why I was asked to speak with him. He said "what can I do for you" in a manner that conveyed to me that he really did not give a flip about me or my problem.

With this unprofessional attitude, I told him that I am tired of speaking and that if he could do nothing for me, I was hanging up. He said "have a nice day," and the call ended. Sorry for the length of this account but you should have been with me to fully understand how ** frustrating this was for me and how much of a fool I felt like after falling for this line of deception. I will cancel my family account with T-Mobile as soon as I can and will never do business with such uncaring bunch of sorry individuals.

I have been with T-Mobile for four years while my husband has been with them since 2002. Ever since I started with T-Mobile, month after month I have had nothing but problems. They would tell me one thing and do another.

I have four lines, I only use two and I still pay $150 a month, and that's only for talk and text unlimited. T-Mobile said, if I want to cancel my plan, then I would be charged $200 per line. I also told them I don't want to extend my contract and they did it anyways, and now my contract will not end until September 2012. I hate T-Mobile with passion!

My normal bill is around $150, and this month, it came to $246 and the last bill was $310. They keep charging amounts that I did not agree to. I don't use the Internet or don't download stuff yet my bill was $150 this month plus $80 to reactivate it, which is supposed to be $230, but they are charging me $246.When I called them they told me that they would waive it as a one time thing and then, once again, they went back on their word and didn't do it. My advice to anyone who wants T-Mobile, don't do it! I hate them with passion. I think because the economy is so bad right now, they are taking advantage of people.

My ordeal with T-Mobile started in February 2010 when the phones were transferred into my name from the business where my husband worked. When I tried to make changes after a few months later, I was told that I had agreed to a two-year contract, which I wasn't (it was part of the script). Then, my husband was no longer able to use his phone and I wanted to go down to one phone. Again, I was told that this would be breaking my contract and they would charge me $200.

Finally, I went online and reduced my minutes. Last month, I called to see if my contract had ended and they told me that when I reduced my minutes, it automatically renewed my contract for two more years. I finally found the disclaimer on the website and it's after you have already changed your services, not before you start. My husband had a stroke and lost his job. Then, he had another stroke in July and is currently in a nursing home. Because we lost his income, we lost our house and I had to start renting.

I signed up with T-Mobile back in August 2009, and after a grueling two years, my contract finally ended. After looking at the prices of other companies, I decided to re-sign with T-Mobile with a better plan for another 2-year contract once mine had already ended. Thirteen days into this new contract, I wanted to cancel it seeing as how I live in California. As far as I understand, it can be cancelled within 30 days. Every supervisor I spoke with over the phone refused to waive the $200 termination fee saying that I'm not protected under California's laws because I changed to a new "rate plan" and not to a "new contract," even though my last contract had already ended and I entered a new 2-year one after.

I have been with T-Mobile for seven years, only to find myself dealing with a whole lot of mess. I tried to change my due date with T-Mobile back in February 2011 to have it changed for the first and was told that it was changed. Only to find out in March that it still hadn't been done. So I called back in April, nothing. May, nothing. June, they changed it twice from the 15th till the 21st, then the 26st. I then called both times and complained that no one asked them to change it to those dates. So they told me that they would take care of it and make the changes for the 1st, only to find out that it still wasn't changed.

I called in July and they said it had been taken care of, only to find out then that it was changed to the 7th. I complained again and told them that it still wasn't correct. I payed my bill on the 1st, only to find out on the 24th that my bill was still pass due for a $150.00 because they call it self-prorating the bill. I talked to someone on the 3rd of this month when I looked at my bill and they are charging me $147.11 for another prorated bill because of their mistake. They still went and changed it again wrong and now, talking about charging me another prorate bill on the October. How many times should their customers continue to have to pay for their mistakes when they can't get things right, or they choose to do what they want to.

I have been a T-Mobile customer since 2003. After paying my bill last months, I received a text message for a past due balance. So, I decided to check my bill. I was shocked to find that I was charged $40; I have two lines, and in July as well as August I was charged for partial restoration fee. You can't call, but you can receive a call. There was never a fee until they completely shut your phone. When I called Janiqua, I spent about an hour arguing that I paid on the 11th of the month instead of the 10th, (which is when I always pay my bill, and I have proof for it), and I never got charge until now.

When Janiqua did not have anything to tell me, she told me that it was something that they started doing recently. However, I never received a letter about their new charge. I called three of my friends that I referred to them, and they were not aware of it either. T-Mobile has become like the credit card company, and I hope something can be done about it. I have other complaints about T-Mobile. In case you wonder why I stay with them for that long, my husband does not check the bills.

My other complaints are my husband has unlimited number of text in his line, but has limited minutes. So, when T-Mobile has the new no contract plan and unlimited for a small fee, my husband called their CSR to change to unlimited minutes and text. Two months later, when I saw a bill that was over half of my usual bill charging about 20-40 cents/text, I called. They said that my husband did not mention about keeping the text. I was next to him when he told the lady representative that he wanted to keep his text as unlimited. If you know you are going to text, why would you select no text, then get charged $50 instead of $9.99 for unlimited. My other complaint about T-Mobile is the allow a customer to get a contract through the kiosk people at the mall, then a month later when the customer has a problem about double contract, they say you did not go to a T-Mobile store. That happened in 2006-07, many customers in Pelham Mall, NH, were put in two contracts. I hope that I am not alone.

I authorized a debit payment from my checking on 08-18-2011, for $140.00. I received a text from T-Mobile on 09-01-2011, that a recurring payment of $130.00 was taken from my bank account. I spoke with a supervisor at T-Mobile, Sheila, employee ID number: **. I notified her that this was a fraudulent access to my bank account, and I wanted it returned. Sheila verbalized she could not return the funds even after being told I did not authorize this bank draft.

I called T-Mobile on June 20th to ask for a better plan because our budget went down to $150 and we have been paying over $250 a month. An agent named Tiffany advised that she could not sign me up for what is offered online because we are current members. Then, I asked her, "What do I need to do to cancel my service?" She advised me to pay the last bill on July 23rd, but wait until close to August 23rd to switch to another company because I am already paying for the next month.

When I received my last bill, it is over $968.18. I expected the $400 cancellation fee for interrupting the contract but not this much. They are now including the July and August bill on top of the cancellation fees. I will be writing to the CEO of the company Phillip ** because even though I have been a loyal customer for so many years, they don't go by what the customers are saying, and they cover their agents instead of looking out for their customers.

I will continue to fight these charges even if I hire a lawyer. They need to be taught what customer service means and listen to what the customers are saying. To anyone out there reading this, do not sign up for T-Mobile--very expensive and very rude when you speak with them.

T-mobile is charging me late fee amounts that are not specifically stated in my contract and they have failed to properly investigate the disputes regarding my contract. They also failed to be accountable for errors made by their customers service representatives. My account number is **. T-mobile's lack of customer satisfaction has caused me financial expenses and emotional grief.

I just used a credit card to add minutes to my daughter's Pay As You Go, T-Mobile cell phone account. At the end of the transaction, I was informed that this credit card billing information was being retained. It is so that, in the future, the phone user could make a charge by only entering the last 4 digits of the credit card. After searching the various billing setting and support options provided by T-Mobile, I was unable to find any way to disable this "feature", or to contact T-Mobile directly to have them change this.

About 6 months ago, I signed a contract and purchased an awesome phone with Tmobile. I have gone through a rough separation and squired a prepaid credit card to protect my money. First month's bill was no problem, I paid with my credit card and signed up for a paperless billing due to the fact that I travel for my job. The first month's bill came in the mail then, each one after that is online. Second month comes due and again, I'm out of town so I was two days late and my service was suspended immediately.

Working night shift had me a little forgetful, but when I saw I was suspended for @86.00, I immediately called in a payment and was told that's how it is with new customers. Well, I continue to pay each month on time. My 18 years old daughter moved down to live with me so I took her to Tmobile, add her on my account and switched to the family plan. I paid another $200 deposit. Two days later, my bill is due and I paid. Two weeks went by and I'm informed by Tmobile that my bill is 38 days past due and subject to disconnection. I'm told the prior months' payment was a returned check and on top of making the payment, I had to pay a $30 check return fee.

Funny how that is when I don't even have a checking account. I refused to pay twice for that month and they disconnected my service. After many frustrating calls trying to explain the absence of a checking account in my name and the confirmation email and text of that payment with my prepaid credit card, I was told to pay or stay disconnected. I asked if they would wave the $30 returned check fee just in good faith, because it is possible they made a human error which they agreed may have happened but "I'm sorry sir, we can't do that". Well, I had no choice but to pay because now I have two early termination fees of a total of $500 since my G2 has a cracked screen.

Yes, no insurance. My fault, however, I just paid August and September's bill totaling $392 which is over the monthly charge I'm supposed to pay. Now, I have to find out why and dread this phone call. Also, they will not help me in anyway with my broken phone problem. I have been out of work for six weeks now due to the economy and I'm strapped for money. I paid my September bill early because I'm not sure if I would have it then. Tmobile has much of my money since I started with them and have done nothing but humiliated me, in addition to just thumbing their nose at trying to help me with a phone so I can at least use the service I pay so dearly for. Bottom line, Tmobile **! Sorry.

I have been a customer of T-mobile wireless services for 5 years. Two years ago, I decided to cancel my contract early, and I understand that if you cancel the contract you are responsible for a $ 200 00 fee. I paid the fee, but after sometime, I decided to go back, and I got a non-contract plan that they were offering. I was content with their service. I thought their new non-contract service was a great idea, so I decided to tell my sister about this "new service" they were offering.

My sister was interested in this non-contract plan with T-mobile, so I decided to call their customer service and told the representative I was interested in adding another "non-contract" line. The customer service representative said that I was eligible. I stated a few times to her that I did not want a contract. She advised me that both lines were not under a contract, so I got that other line under my name.

Six months went by, then I decided to cancel both lines because I am currently going through some financial hardships. I called T-mobile customer services, and I advised them that I wanted to cancel my services. The customer service representative told me that I was currently under a 2 year agreement for the line that I added 6 months ago for my sister, and I have to pay over 200 00 dollars if I cancel.

I argued with the representative and told him that it was impossible, and that I had requested the non-contract plan for both lines. He stated that he was only showing one line with the non-contract plan, and the line I added 6 months ago was under a 2 year agreement, which I did not agree upon on. I never received anything stating that I had a 2 year contract. I was not aware a company could give you a contract without the consumer's consent and when I clearly stated to the representative I did not want a contract.

I was a loyal T-mobile customer with three lines. I disconnected after an upgrade due to moving under hard circumstances. There was absolutely NO service in Tallassee, Alabama for T-mobile period. I needed a service that would work or it's pointless to have a cell phone. I asked to wave partial or all early termination fees, as a co-worker did that same thing and his fees were indeed waved. Mine were not. I paid my final bill and all the early termination fees, almost a thousand dollars.

I got a phone call today from collections saying I still owed money! So I just paid it in order to salvage my credit report. The caller sent me to a "T-mobile collections" lady named TRINA something, as no last name was given. I then paid "TRINA" the final supposedly due of 250.53, then she stated a refund was sent to us on July 29, 2011 for T-mobile's "no service guarantee" and I was pleased to hear that and paid what she asked for. NO refund was issued back to us. I looked in our bank statements. She said the debit we used to pay the final bill of 288.00 was returned. We paid that bill in May 7.

I called Financial services but no one cared to help me! They couldn't tell me who Trina was or whether I was refunded and why we didn't get it, etc. T-mobile is a FRAUDULENT company! If anyone knows who I can file a complaint with or a class action law suit, please tell me! They discriminated against me for being a woman, lied to get more money, harassed me about collections and sent me used phones when promised a brand new one, not refurbished. They are crooks.

It all started when my wife's phone did not focus correctly. So, I called it in and they replaced it via warranty. The representative I talked to said that it would have a ninety-dollar restocking fee if the old one is not sent back. However, my wife dropped it in the toilet the day before we get it, so now we're looking to get shorted. Shortly after, we set my dad up with a phone as an additional line. After a month and a half, his phone got stolen. So, I gave him my wife's toilet phone. All this went on for three months.

Now, I found out they are trying to charge me over 350 dollars for the refurbished phone that didn't come with a battery or back. When I called them, they said that they had no way to remove that or lower it. I understand some charges, but not the $350. They didn't notify me or anything about that amount. I was told $90 and they tried blaming me for the fact that I called twice about this.

The representatives at this store have not been able to fix my account after it was touched by a T-mobile employee. Now, my service is suspended and the account has not been returned to the original contract which I agreed and signed eleven months ago. After going to the store twice to correct the issue, Katy promised to credit the account and return it to original contract status. But they never did.

After my follow-up visit recently, I found out that the account is now a postpaid. It was not returned to a Flex Pay account. Therefore, the account has accumulated bills which resulted in the account to be suspended. Now, Katy doesn't recall the issue or the promise; thus, I am disputing the bill. I am currently without a phone although I have paid every month.

While away doing my PhD research, I had no idea what I was in for! Bills for $515.28 and $1,251.51 with barely any blackberry use and 3 phone calls over 6 weeks! Yes, consumers are responsible for understanding their service plans. HOWEVER: First, T-mobile should much, much better inform customers of the insane charges that could be incurred overseas. If you are overseas, one cannot even check the daily charges incurred! T-mobile, as a responsible customer service company, should not bother offering international services to customers when such a thing does not exist! Never mind offering international email for $20/month when it is not $20 a month if you tack on the insane roaming and data fees. I have spoken with customer service several times and no one was helpful. Notwithstanding, my argument is that T-mobile does not offer international services and should not fool customers into thinking they do!

I signed up with T-mobile on June 14, 2011 and received two cell phones; one for me and the other for my son. Unfortunately, my son lost his phone 12 hours after he had the phone.

On July 7, 2011, I was sent an email from T-mobile stating that my bill was due on 8/23/2011 for $150.50. So I am thinking just like you are thinking, my bill is due on 8/23/2011, right? Wrong. I received a text on July 19th or so and it stated that I had a bill due of $150.50 on July 23, 2011. I immediately contacted customer service with T-mobile and spoke to a CSR regarding the bill due and she argued with me stating that they (T-mobile) made a mistake and I do owe a payment on 7/23/2011. I never once received an e-bill stating any payment(s) due on any other day but 8/23/2011.

Their CSR argued with me until the cows came home and guess what? She would not forgive the error instead, she said that by 8/23/2011 I will then have two bills due. How can that be when I only received one bill, and that bill was the first and only one since the inception of my account being established?

I called because my bill was past due and extremely higher than usual. My payment is due on the 28th and it was the 17th, almost 10 days past due. The representative explained that the higher payment was due to the $20 per line (I have four) added to the last bill because they had been suspended due to late payment.

Because I had a payment date, I don't understand how the company can suspend my service before that date and add suspension fee to the bill! That's an extra $80 each month! The representative had me set up a payment date to have the service restated but the $80 would be added to the next bill. It's like loansharking! Until they instituted this practice, I paid my bills consistently and have been a customer since 2005.

I am searching for a new company as I am a single, working mom and paying $300 to $400 a month for a cellphone is ridiculous! I am done with being bullied for something as simple as a cellphone signal!

T-Mobile charged a credit card twice. A refund was sent for the difference. But another charge of $201 was made on August 8 after they were informed via telephone not to do so, because the recurring payment button was clicked in error.

I first opened a cell phone service on July 2009 and had three lines. At first, I was okay with it. They said that I can open more lines and upgrade my plan but can't downgrade it because it would breach the contract and I would end up paying a cancellation fee and re-opening a cell phone service with them again.

Then on January 2011, I added two phone lines, so now, I have 5 altogether. When I first signed the first contract, they said there was no problem in adding them, so i did. Then when I canceled my service when the 2 years was up, they said that I would need to pay a $1,000 cancellation fee. I argued with the customer representative that my 2 years was up and he said that it renewed my contract when I turned on two more phones. They said that my first contract didn't exist anymore because I signed a new contract and it doesn't count. What they said before was that I can upgrade and add a phone for a charge of $35 each and upgraded my plan to 3,000 minutes. Shouldn't my old contract stay intact since it was still in the two plan coverage?

I have been a T-mobiIe customer for six years now. I was first duped into renewing my contract because the T-mobile kiosk clerk had told me that in order to receive my "free upgrade," I would need to renew a contractthat had run out without any contact from T-mobile three weeks prior. This made me have two lines, one of which I have never used.

Now, when I went to pay my bill, which was a week overdue, I got hit with a 40-dollar charge ($20 a line) just by turning my phone on, not including the bills. The supervisor I spoke with said that he would not waive the fee. I informed the clerk that I would happily pay the amount due for services rendered but I would not pay for the 40-dollar restoration fee.

To charge someone $90 a month for a service they have barely used is a crime! I am going to buy a Verizon prepaid phone for $20 and then use the $50/month unlimited everything plans.

I canceled all my lines on 30 June 2011 since I moved residences. The operator apparently did not "port" one of my lines. As a result, my account was left open. This seems to be a bureaucratic "trick" that if the phone number is not "ported," you are responsible to call again. I was never told of this rule. As a result, I kept getting debits because of auto-pay.

Once I realized that I was being billed for a phone service I did not have, I contacted T-Mobile Customer Care department on 18 Aug 2011. The first operator, "Michael," understood the problem and even said that he would have done the same thing I did. He then asked me to be forwarded to their retention department.

The retention department representative named Kim (operator #: 1048563) took a reverse angle and said that it was my fault the lines were not canceled. When asked her to please cancel it now, I was told that I will also be billed in October, for this month's usage.

I am behind on my payments, by two months as of August 23rd, and for several days, I've talked with T-mobile representatives at the store, via chat online, the T-mobile website, the 1-800# and 611# from my phone. Every single representative including supervisors have given me different stories. Before yesterday, I was told to call the 611# and ask for Finance Care Dept, so I did and talked to two different girls. The first one couldn't help me so she transferred me to another one saying that they can offer me different and better options. Well, the second girl didn't give me any new or better options, and said that it's the best they can do, which was to pay something today and something next week. In both ways, I didn't have any money.

My dilemma is that as of May 2011, I became unemployed and have fallen behind and I am using every cent in my account from my last paycheck. The last full payment I made to T-mobile was in June. I explained my unemployment and the process I am going through waiting for my insurance to kick in. The very last supervisor I talked with today finally gave me a better option. I had explained that I just wanted to honor the contract I signed with them and that I wasn't looking for any handouts.

By receiving a loan today, I was able to pay $100 and I promised $50 more next Wednesday, the 24th of August. She explained to me that I could pay $100 at the beginning of September and the remainder $100 at the beginning of October. Then she tells me after I gave her my account information for automatic withdrawals that there would be a $20 charge for both lines. I was in shock and she even said "I know its a shock, I know its expensive but its our fees". I told her not one person ever mentioned that, not even her and she apologized. I told her to forget it, close my account and that I was not paying for those charges or anything else. An hour later, I found that my service had been turned back on.

In addition, I'm also going to write a letter to the BBB. I feel T-mobile is taking advantage of my hardship.

My boyfriend and I were with T-mobile for over two years. We signed a two-year contract when we signed up in 2009. This contract ended in April 2011. From there, we were on a month to month Flex Pay Plan. We went into a local T-mobile store and we were told that we had to sign a new contract on a non flex pay account which would require a deposit for each line. After asking them why we needed to put down a deposit after being with them for over two years, the guy at the store said, "if you don't like it, go somewhere else". So we did. We switched phone company later that week.

We just received a bill from T-mobile for $450 for an early cancellation fee. They keep saying we are in a contract even though we were on a month to month. We never signed a new contract. They refused to even consider they could be wrong, and every time we call, they refuse to put us through to a manager, and hang up on us every single time.

If anyone else has had this issue and found a way to fix it, please email me at ** I really would love some input on how to fix this issue without having to pay for something I did not do! If you are thinking about signing up for this company please think twice. You will get screwed.

T-Mobile had changed my plan where I was going to have unlimited minutes, internet and text on three lines back in June 2011 for less than $162. However, my bill in July reflected $210 and when I called in, I was told that they had made a mistake. They got me in a contract in July stating that I have 14 days to cancel out of it. I called in the next day to cancel my contract but they say that there was no way to back out.

I saw a promotional offer by T-Mobile beginning of August where I can get unlimited minutes, text and web per line for only $49.99. I called T-Mobile to ask them to switch my plan to this promotional offer but they told me that I needed to pay $200 migration fee for each line to change my contract.

I need to find a way to teach them a lesson as I am paying a lot more for less and need them to rectify this problem.

I was called by T-mobile. They said that they had audited my usage and that they could save me $50 a month. I only had to come into the store to sign papers. When I went in, I was told that I qualified for a fourth line at no additional cost. I was not informed what my new monthly bill would be. When I received the bill ten days later, it went up from $151 to $164.

It seems that the free line was $10 per month and the unlimited text messaging charge went up from $9.99 a month to $20 per month. When I called to cancel the new line that had not been used, I was told I had 20 days to cancel, but I had to do it at the store. When I went to the store, I was informed that the fee was $200 to cancel. My repeated calls to customer care and the store manager, Todd ** led me to believe that T-mobile does not treat its customers fairly. Each representative put me off to the next one as being able to give me a courtesy credit of $200 to cancel. The final result is that they refused to cancel the line.

T-mobile's tactics are pure bait and switch. The contract I signed did not show a change to my text messaging rate nor the additional line charge.

There were charges of international roaming for emails connections to two Blackberry cellular phones, both in the USA and not overseas. These appeared clearly on the billing statements.

T-Mobile claimed that I came back from my trip to China on May 10, 2011 and I did not call them to cancel my international roaming, insisting on this in writing and even though they could see clearly that both phones were only used in the US at this time. I did call on May 10 and 11, 2011 to T-Mobile to cancel the international roaming.

During the last 12 months, I had many problems with T-Mobile that they refused to adjust wrong billing.

To leave T-Mobile and go to another company, unfortunately, there is no alternative with the Blackberry emails overseas; only AT&T. But T-Mobile is going to merge with AT&T soon. It will create a cartel on the Blackberry emails overseas. I hope very much as a citizen of the USA that FCC will not approve the merger between T-Mobile and AT&T.

If T-Mobile does something about this problem, only then will I update this factual report with a positive customer service conclusion.

They have mischarged a non-customer's checking account for the cell phone bill of one of their customers. The mischarged account is owned by my mother. She's a widowed senior citizen who have not checked her checking account, because she does not have T-Mobile in the first place. Apparently, T-Mobile has mistakenly typed in this person's checking account at random. And they had charged it to pay the cell phone bill of a customer.

T-Mobile is the worst rated cell phone company for customer service. The company does have good advertisements. And that's exactly how they have done to get market share, with high priced advertisements and commercials. Please be careful with this cell phone company. When trouble arises, especially trying to get back some money, it is hard to get in contact with anyone. I hope someone sees this from T-Mobile and correct the situation. Otherwise, I hope future T-Mobile customers see this note and really consider the cell phone company they want to sign up with. Look for integrity and great customer service and you will have less heartburn. And I suggest you stick with such cell phone company.

They have been charging us different amount and every time we pay, they still charge us different amount every month.

I had an account with T-mobile in '08. My father died on May 29 '08, so I had to leave the States to go to Jamaica, WI to bury my dad. My bill was not due until the middle of the month, but I was going to be away in Jamaica. I called to get an extension to pay my bill and they told me that they could not make the arrangement because the bill is not pass due. They told me to call back but I forgot because I had so much going on in Jamaica.

When I remember and called, my phone was off. I was not able to call until i got back to the States. They told me that my service has been turned off for non-payment and they charged me an early termination fee. Total balance was $884 and my bill was $197.84. I have never been late with my payments but they were telling me there is nothing they can do. They were so rude and have no heart.

Imagine, my father died and I had to go out of the country, and I asked for time to pay. I know I was supposed to call them back but I forgot. We are all human, and was so unfair for them to do that to me and won't even help me. Please look into the matter for me, thank you.

First of all, I was speaking to Ms. ** regarding the account and complaint, and she hung up on me. She would not return any calls after, instead she decided that the complaint was "resolved".

4. Hung up on now by people handling better business bureau complaints. They will not resolve the complaint.

The guy charged me the incorrect amount for the original phone and at the same time charged me a cancellation fee, which is bogus because I had no contract. They had to pull the phone call to see that he was lying. Then I had to replace the phone twice because none of them work correctly, including the one that I have now. All the functions do not work on any of the three phones that they sent. It does not matter whether I did not sign a contract with the new phone or not, I am not sure what that has to do with anything--it has nothing to do with the complaint.

I have not been in contract with T-mobile for 4.5 yrs. I did not participate in "upgrade program". I called their loyalty department per suggestion from a tech support agent. The loyalty department doesn't want anyone to cancel service; therefore, we discussed a great deal on a phone with no contract. What Ms. ** is saying in her "resolution" isn't relevant to the complaint. They claimed to be billing me correctly when they are not. I have spent many hours on the phone for the last five months trying to resolve this issue.

A customer should not have to spend that much trying to resolve a billing issue. I wasted so much time explaining the billing issue over and over. Not being able to get a hold of the same person in their company, I had to start from the beginning every time. A customer should not have to go through that just to resolve any issue. They gave me a phone with the discount and no contract because they wanted to keep my business and now it sounds like they are trying to use that against me so that they don't have to compensate for putting me through all that.

Salesperson straightly lied to me on what I would pay for a month, and for what services. I have tried to call for the last four months to get this resolved. Every month, I was promised it would be fixed, no resolution.

I have been with T-Mobile for eight years with no problems or contract for three years. The people I have spoke with only know how to apologize with no help, or tell me "we understand", again with no help.

My bill has gone up every month with no explanation. Who in their right mind would pay $121 a month for a phone when Cricket and Boost are half the price for the same services, but without the headaches?! I'm a single mom on a budget, I know what I can and can't afford. I would not have signed up for something I couldn't afford!

All I'm asking for is what I was promised, and maybe someone on the other line who acts like customers mean something! Okay, maybe someone who speaks English, too!

My 2-line Family Plan with this company ends on 8-23-2011. My friend and I decided to part ways, and separate the $49.99, Unlimited Minutes Plan at the conclusion of the contract. T-Mobile store representative stated that I would need to do the "Release of Responsibility", so my friend could keep the second phone number/line as her own.

I called the 611 customer "service" line. To do so, I reached an East Indian call center. I went through various processes with the female East Indian representative, who stated that my friend is qualified for her own plan without a deposit. Then she told me that I, a 5 year plus customer, would have to pay a $200 "migration" charge to obtain the $49.99 plan! She stated that since my present contract had "488 days left" (false), I would need to pay this. However, if we both agreed to sign up for the $59.99 plan, there would be no migration charge!

How's that for blackmail? How's that for a representative using sign-on-the-dotted-line blackmail to up her quota and bonus money? I demanded to speak to a supervisor, at which point I was transferred to an endlessly ringing line by this female pirate. Obviously, I hung-up after forty-two unanswered rings. This was on Saturday 8-06; since that day, I have called the "customer service" 611 number every day. I have had 30-40 minute waits without an answer. At least two of my 25 plus minute calls were answered, and then hung-up on. "Due to high call volume, you may experience extremely long wait time..." Duh. Yeah, probably a lot of infuriated (former) customers, with a very big bone to pick with T-Mobile, huh! Do you think so?

After being hung-up on yesterday, Tuesday 8-09, and after a 37-minute wait, I was finally fed-up. I ended up on T-Mobile's "chat" customer "service" website. I was connected to an outsourced female representative, to whom I detailed the numerous issues I have recently experienced with T-Mobile. I also advised that if they value a long-time customer at all, to have a supervisor call me immediately regarding the attempted blackmail of a U.S. customer by a rogue East Indian female agent. Moments later, my cell phone rang, with an East Indian male stating he was a supervisor. I told him that I wanted a call from a customer retention supervisor "in the United States", and that I was NOT going to call and endure more 40-minute waits.

Sometime today, during my 12-hour workday (when I cannot answer my phone), there was a call. Was it a T-Mobile representative? I haven't bothered to pick up the voice mail. Does it really matter? T-Mobile has lost this former long-time customer to their abysmal customer "service" practices, and the falsehoods and reprehensible attempt at customer blackmail by one of their "offshore" female representatives. This is a major regrettable situation. For a long time, I had T-Mobile, and I was pleased. It is only very recently (within the last 2-3 weeks) that I have had horrific experiences, and I have been treated like ** by this company's outsource lackeys.

Their customer "service" phone 611 now greets you with a litany of what you do (or don't) owe them (you cannot escape this), which wastes at least 1-2 minutes of your time, and refuses to put you with a customer "service" representative until you pick one of the four categories of why you're calling. Unfortunately, the category of being "totally pissed off" wasn't one of them, they want me to renew my contract with them-- go figure.

T Mobile is making me pay cancellation fees for our at home service (land line) even though I had military orders to move across the country. Cell lines were also connected to this line and do not get reception in my new area, which they are charging me fees to cancel as well. The Soldiers and Sailors Act is supposed to protect active duty military members from these types of consequences, but they have found loop holes. T Mobile should be ashamed of themselves for their lack of support for our military.

On 12/07/2010 I ordered a cell phone per telephone from T-Mobile. Immediately after placing the order I realized the T-Mobile coverage area is poor for the counties I would be traveling through to visit my family. I phoned T-Mobile within one hour to cancel the phone order. The customer service agent stated I could not cancel the order as the phone had been shipped. I challenged this statement as it did not seem truthful that the phone had been shipped within one hour of ordering. I clearly stated numerous times I did not want and was cancelling the phone. The service agent stated I should not open the package when it arrved, marki "return to sender" and the phone would be cancelled. The phone which she stated was shipped on 12/07/2011 arrived at my home on 12/23/2011. When the package arrived,I went directly to the packaging store and returned the package to T-Mobile unopened as I had been directed.

Following the two calls on 12/07/22011 to first order a T-Mobile phone and one hour later to cancel the same phone, I purchased an androidcell phone from Verizon. i then contacted T-Mobile customer service to confirm that no charges existed for the phone. The male customer service rep stated my account shoed it had been cleared of all charges. T-Mobile now state they have no record of this conversation.

I have made numerous attempts to convince T-Mobile I did not want and do not have a T-Mobile phone. If I had their phone it would have charges on it.

I am seventy years old and have never cheated anyone. This is extremely frightening to see how a company can turn me in to collections for a delinquent account. I do not have an account with T-Mobile.

T-Mobile is not a business, it's robbery. They offer international phones and services and then the charges are outrageous. I received a bill for over $500 and I barely used my phone. I only use it for 2 phone calls and checking email. They offer international email service at $20 a month and you receive a bill that is outrageous. Customer care did not help me reduce the cost and I had to pay. T-mobile is terrible.

This company will not work with you if your bank accounts are compromised by someone and you ultimately need to close everything and start over. I had to close a checking account because it was compromised (and I have bank documentation as well as FTC documentation) and all new debit cards, checks, etc had to be replaced. T-Mobile refuses to assist with the returned checks (automatic through the bank). They won't set up an arrangement for me to pay, they won't remove fees, they won't restore service and when they do they want to charge me $20 per line!!!! They wouldn't let me talk to anyone else except a supervisor in the same department and they wouldn't help either. They are a heartless company who is only after profits and the customer service is down the drain.

I signed an equipment installment contract with T-Mobile for a new phone that would cost me $272. I made a down payment of $227 that's including $22 in taxes. I had a remaining balance of $45 to pay. The installment contract I signed was to pay 3 payments of $15 starting on May 2011 which would have been 2nd of 4 payments to be made. My down payment was 1st of the 4 payments to be made.

Then June was my 3rd payment and July was my 4th payment. They are continuing to bill me for the contract up until September when it was completed as of July. There is a second equipment installment contract on the account and they did the same thing on that. The contracts consist of 4 payments for each contract, and T-Mobile charged 6 payments on each contract when in fact it should have been only 4.

They have continuously refused to rectify this matter. And they continue to charge me on a contract that has been already finished back in June and July.

NOTE: T-Mobile's records don't correspond to the billing statements, online accounts and paper billings statements sent to the customer. These are the proof that I have, I have online billing statements and paper billing statements but they do not match with T-Mobiles "records". They refuse to look into it. I have to wonder how many other customers have been over charged and ripped off who can't get any help from T-Mobile. Other than that, T-Mobile employees are rude and unwilling to help. They also refuse to give information on how to contact higher personnel and refuse to put supervisors on the phone and they even hang up on customers. My bills are paid on time every month. This is not just an issue about money. This is about the principle of customers being taken advantage of and they are still getting away with it. Your cooperation is very appreciated.

T-Mobile charged the amount of $60.62 for a service they had not provided.

I signed up for Even More webConnect Overage Free Data Plan Plan with ZTE MF691 DATA STICK KIT on January 30, 2011 for service to begin on February 1, 2011. It was a 2-year contract. I spoke extensively on the phone with the customer service representative who was friendly and helpful, except she failed to mention T Mobile can't guarantee internet service. The product worked as expected until late April, when my internet connectivity was slower than a dial-up speed (and I had not used anywhere near the 5 GB limit). In May and June, I reached out to customer service for help on a number of occasions. Each time I was required to repeat my entire issue and I was transferred from agent to agent. They did troubleshooting and other tests, with no conclusive results. On two separate occasions I was told that they would call me back to follow up on my issue and both times I never heard from them.

I have had limited to no internet connection since May. There were some instances where the service worked well, but they were sporadic and unreliable. Most of the time I have a service slower than dial-up.

I called on August 2, 2011 at 8:26 pm to cancel my service and request that the $200 cancellation fee be waived. I no longer wished to do trouble-shooting, etc, because it was a long process which had not resolved my issue. I was re-routed to Marty in Customer Retention. After explaining my situation again, Marty said that the reason I had little service was due to "leaves growing on trees". He also said that in the contract, T Mobile is not liable for service so he could not waive the $200 fee. I went forward with the cancellation and expect to be billed for the $200 cancellation fee any time now. I was not given an apology for T Mobile's refusal to waive the fee or for the lack of internet service. While Marty was not rude, I was so frustrated and shocked by the lack of any efforts to help resolve my issue (on top of 2 months of little to no service), that I was reduced to tears by the end of the conversation.

I did not ask for my monthly payments to be refunded, I simply wanted to get out of the contract (that for all intents and purposes was voided when I had no internet service) and not be charged $200 to do so. I believe that there is a standard of fairness in this case that is not being met. I understand that in the contract it states that T Mobile is not liable for service, but to place such a major condition that is the very core of the contract in the "fine print" seems misleading and unfair.

I was told that there would be a block put on my phones so no one could download anything or access the internet. At that time, I was given a credit for the web charges and was reassured my phones were blocked from web use. Four months later, my phone was charged with 100 dollars worth of web access. When I called T-Mobile, they told me that they had already informed me that they could not block web use from my phones and would not be able to help me. This has been an ongoing problem. They say one thing and do another, and it always cost me. Also on my bill, the taxes were never the same and I always have a one-time charge from 2 to 4 dollars which T-Mobile said was a late fee. I always thought a late fee was the same but apparently not and my bill is always 50 dollars more somehow.

Upon viewing my monthly bill at T-Mobile, I noticed that my bill was over $100.00 more than it should have been. I discovered that they had charged me $20.00 per line (I have 5 lines on my account) for a restore from suspension fee. I have had a T-mobile account for almost 6 years and yes, my account has been "SUSPENDED" not cut off a few times but has always been paid within a few hours or the next day and has never been charged a "restore from suspension fee".

I called T-Mobile and was informed that they are now charging this fee when a service is suspended. The change in service terms took place in late June 2011. I have not been given any notice of this change in terms. When I spoke to a representative about wanting these fees taken off of my bill and telling him that his company has breached the contract that I have with them, he decided all of a sudden that there is this great plan that I can take advantage of that will take off the fees and reduce my bill by $25.00 per month BUT I have to agree to the new terms and conditions and extend the contracts of all my lines for another 2 years.

Here is the problem, one representative said that my service had been suspended on July 4th 2011, which is not true. Then the representative that wanted me to agree to the new terms and conditions stated that my service had been suspended on July 5th for 4 hours which is also not true. Regardless, they changed the terms and conditions without my knowledge and expect me to adhere to this new contract that I never agreed to with them if I want to keep my service.

This is **, when is a customer's contract really a contract? What is the point of having a contract if the terms and conditions can be changed at any time by one party without the knowledge and consent of the other party? The definition of a contract is "an agreement with specific terms between two or more persons or entities in which there is a promise to do something in return for a valuable benefit known as consideration."

I'm trying to get a two-year contract with T-Mobile but they are trying to charge me full price for the phones and pay deposits on each phone. I currently have three lines with T-Mobile and am paying $206 a month unlimited talk and text; one line has data. When I opened the account back in December 2009, I paid full price in cash for my phones and with deposits. They have no record of it. They put me on a flex account and charge monthly for a phone I've already paid for.

Anyway, I'm trying to cancel my current account and open a brand new account with new numbers on the T-mobile website. I've placed an order and was processed and approved. I also had to call customer service to verify SS number and personal info. All three lines (phones) are for free and I only had to pay activation fees for each line. My order was processed and shipped and was in route by UPS and then sent back by request of T-Mobile.

I called T-Mobile and spoke with Ms. Benita who advised me I need to go to the T-mobile store for identity verification per the fraud department. So I agreed to go to the store but they wanted me to start my order again and pay the store prices, which is full price for all phones and $50 deposit for each line. The T-Mobile store and the online store are two different departments and they will not accept identity verification from the T-Mobile store.

On your July 7 bill, which was received by us on July 25, 2011 (I called three times and asked to change the mailing address to my new address but up to today, I am receiving forward mail from my previous address. Please see above my new address), there are two charges of $ 19.99 for international roaming. With taxes, the total amount is $ 22.16 for each phone.

I called many of times to your center and I spoke with two of your representatives. The second one introduced himself as a supervisor. I explained that I haven't traveled at this time, so how come you charge me for international roaming. According to the supervisor, the system indicates that I called in for international emails and didn't call back to remove the feature from the system. Therefore, I am charged for the entire month.

Please be advised that I haven't traveled with these two phones for the last three months. I came back from my last trip on May 7, 2011, and I called T-Mobile to remove the feature of international roaming. Since this date, I haven't traveled yet. I have been doing this for more than 10 years with T-Mobile. I always call on my way to the airport, and I call again on my way back. How come you tell me that I have called in, and that is in your system? Do I control your system? Do I write notes in your system? You are blaming me for an error done by your company employees.

All the time that I am spending with this issue, it costs me more than $ 44.32, which is the additional amount of the actual bill. I don't have to assume the responsibility from T-Mobile's error. During the last 10 years, your billing has always been with errors. But when I call the company, they just assumed these errors and adjusted them immediately.

It seems to me that your employees have instructions for the last two years to take advantage and overcharge the customers. Is this because you're about to merge with AT&T and you have to show a better balance sheet? Therefore, you are committing fraudulence to your customers. I can prove with my passport that I haven't traveled from May 7, 2011, and your bill is wrong, unjustified, and done on purpose to make more money from your customers. I am going to pay the bill as requested $ 308.92 - $44.32= $264.60 and the rest of the money I am expecting immediately credit and compensation for the wasted time with this issue. Thank you.

On your July 7 bill, which was received by us on July 25th, 2011 (I called three times and asked to change the mailing address to my new address, and up to today I am receiving forward mail from my previous address. Please see above my new address), there are two charges of $ 19.99 for international roaming. With taxes, the total amount is $ 22.16 for each phone.

I called many times to your center and I spoke with two of your representatives. The second one introduced himself as a supervisor. I explained that I haven't traveled on this time, how come they charged me for international roaming. According to the supervisor, the system indicates that I called in for international emails but didn't call back to remove the feature from the system. Therefore, I am getting charged for the entire month.

Please be advised that I haven't traveled with these two phones for the last three months. I came back from my last trip on May 7, 2011, and I called T-Mobile to remove the feature of international roaming. Since this date, I haven't traveled yet. I have been doing this for more than 10 years with T-Mobile. I always call on my way to the airport, and I call again on my way back. How come you tell me that I have called in, and that is in your system? Do I control your system? Do I write notes in your system? You are blaming me for an error done by your company employees.

All the time that I am spending with this issue, it costs me more than $ 44.32, which is the additional amount of the actual bill. I don't have to assume the responsibility from T-Mobile's error. During the last 10 years, your billing have always been with errors. But when I call the company, they just assumed these errors and adjusted them immediately.

It seems to me that your employees have instructions for the last two years to take advantage and overcharge the customers. Is this because you're about to merge with AT&T and you have to show a better balance sheet? Therefore, you are committing fraudulence to your customers. I can prove with my passport that I haven't traveled from May 7, 2011, and that your bill is wrong, unjustified, and done on purpose to make more money from your customers. I am going to pay the bill as requested $ 308.92 - $44.32= $264.60 and the rest of the money I am expecting immediately credit and compensation for the wasted time on this issue.

I called to find out about T-Mobile overage and was told I could get the new plan. I was told I am a loyal costumer so I get a $10 off the plan. So I agreed and was put through to the automated operator and had to agree to the terms, which I did. Then I was told it would start on August 6. I asked if we can start now and she put me on hold. She came back on the line to tell me it was going to be $250 migration fee but I had already accepted the agreement. So I asked to speak to the manager and she said he is busy and would call me back in 2-4 hours. Of course he didn't. I called back after 4 hours and was told there is no note for a callback. I am so mad I want out of my contract.

T-Mobile is allowing one of their retailer stores to add fraudulent charges.

I had my phone service switched from T-Mobile to Verizon on 06/27/2011. Verizon contacted T-Mobile on 06/27/2011 to port my T-Mobile cellphone number to be used with my new Verizon cellphone. I received a T-Mobile billing statement dated 06/23/2011 for charges of $48.61 from 05/23/2011 - 06/22/2011. Then I received another T-Mobile billing statement dated 07/24/2011 for charges of $48.63 from 06/23/2011 - 07/22/2011 amounting to 30 days usage. When in fact I only used my T-Mobile cellphone service from 06/23/2011 - 06/27/2011, amounting to 5 days usage. I should have been charge only for the 5 days (06/23/2011 - 06/27/2011) that I used T-Mobile services. I contacted T-Mobile 800-937-8997 on 07/31/2011 and spoke with Nicole and her supervisor, Ashley B. Neither Nicole nor Ashley B. would offer to correct the overcharge on the 07/24/2011 T-Mobile billing statement.

We have been Tmobile customers for over 12 years since it was omni point than voice stream and finally Tmobile. We have 7 lines total with them, therefore we had to split to two accounts two years ago. We have missed the payment on the old account, which resulted in lines disconnection. We have noticed immediately and made the payment. The following bill cycle, they charged the account $20 each line for service restoration. When called to complaint, one customer service agent did not care and said noting can be done. I called second time to cancel three lines on one of the account that I know that are out of contract, but the customer service agent offered me a credit for the $60 charge, but to extend the account to two (2) years contract. When I refused, they said "Ok, we noted the account that you will disconnect three lines. Thank you and have a nice day".

In spite of cancelling 30 day FREE Trial of TMobile TV (Mobi TV) we have been billed multiple times over the period of one year. she refused to credit any money and gave me MobiTV number. MobitV said they re tech support and have no customer service. TMoile will NOT give me name of the VP of their Customer Service nor the address of their CEO. Rep gave me Legal Dept address. Unbelievable - charging for a service that we are NOT even using. Stay away from any TMobile premium service. Rep said if I was recording the phone she would hang up. Not sure what that meant - that they are not telling the truth?

I moved from Southeastern Massachusetts to Western Massachusetts where I had no service from T-Mobile. I then asked about service where I was, and T-mobile said they did not have great reception in my area; only AT&T or Verizon were the carriers for that area. So, I changed services and was charged $439 for early termination fees which they took out with the credit card on file without permission.

My two-year contract with T-Mobile ended in 7/21/2011. I called to customer service to cancel the phone service of two lines. They told me that I still need to pay until the billing cycle ends on the 14th of the following month. I told them this is not right, and they told me this is the policy of T-Mobile. They couldn't pro-rate the bill and cancel it right away.

It means I am forced to pay a few more weeks of service if, they couldn't pro-rate the bill when customer needs to cancel the service. Why can they pro-rate the bill when customer starts a service?

Isn't it T-Mobile sucks?

I called t-mobile to cancel one of my two phone lines that I was no longer using. At that time, I also switched my phone to a different rate plan. At the end of my billing cycle, I received a bill for both lines - my active line and the line I had cancelled. Also my rate plan had still not been changed.

When I called customer service, they had all the notes but said that they could do nothing to fix the problem unless I paid for both phone lines. They could change my billing something the earlier lady should have done. So in order for me to keep my phone, I have to pay for additional service that I had already cancelled for another month. Because they made a mistake that is extortion.

I have been a T-Mobile customer with two lines for two years since August 2009. In December 2010, I added a new line that cost me $10 per month, and I was told there was no contract for this additional line. I could disconnect the service at anytime. Recently, when I wanted to cancel my services, I was told that my third line has a contract for two years. I would be charged $200 for terminating it earlier. How is it that they can tell one thing, and do something else to get your business?

This is a clear case of fraud, as I had specifically asked the customer service for contract terms for the additional line. The paper work sent with the phone has no mention of this information. The phone has an arbitrary seal. It stated that once the package is opened, one is liable to the terms and conditions. What are the terms and conditions when the customer service has custom made plans?

On the 20th of July 2011, I made a payment of $75 to T-Mobile for my phone bill **. They told me to wait for an hour and my service will be restored but the hour passed and my phone didn't work. I called them back and they said that my payment is not showing in their system so they charged me again but the payment got declined. When I called my bank, they told me that the first payment was accepted and because I had only $100 available in my account, the second payment was denied. I called T-Mobile again and spent hours waiting online for answer. Finally, I spoke with a man named John 0360 from Supporting staff and he told me that the first payment was directed toward a different phone line and never admitted that they made a mistake. I asked if he can reverse the payment and he said that I need to talk to someone in the customer care department.

This process between waiting online and getting hold of someone took hours and for some reason I kept running into John 0360 in the supporting staff. I spoke with him three times but of no help; every time I spoke with him or with someone else, I get directed to another person with no answer or explanation. The last time I spoke with John 0360, he told me that there is nothing he can do about it.

I need my money to pay my phone bill. I am not a rich person and I make little money. Please help me and show me how I can get my money back.

Thank you,

Bashar **

I have "unlimited" cellphone plan with T-Mobile. I got a text from them, telling me that I have exceeded my limit of 5 GB, and I'll be limited until my next billing cycle. Nothing on my bill tells me there's a limit, it's all unlimited. How can you be charged for unlimited and have a limit? This is false advertising, if I've ever seen it. If there's a class action suit against them, I want to know about it.

First: One of the cell phone was damaged and wasn't working for a period of four months and they made us pay for the service when the cell phone wasn't working.

Second: They have been charging for text messages from out the country, when we don't know somebody out of the state. We complained about it but they still don't fix the problem. They told us to pay the bill or they will cut the service off. These cell phones are the only way of keeping us in contact with each other because my wife is disabled and need the services in case she needs to call for help. Please help us, we are tired of all of these. We are not rich.

I have been a long time customer (over 8 years). In February, my husband and I were moving and were going to cancel our service as our contract had already expired. We had never had any problem with T-Mobile, we just wanted to cut back on costs. When we called to cancel, we were convinced to stay with T-Mobile and extend our contract for another 2 years. We were offered a "loyalty" discounted family plan, one month free service and two new Galaxy S 4G phones for $150 each, with the cost of the phones to be paid in an installment plan over 3 months. We were told that we were required to have data on these new phones and were offered discounted price for the data - "Unlimited" for $20 per month per phone. We were further convinced to even include getting a data stick and data plan for internet for our new house rather than the traditional internet so we could forego getting a home phone to have internet. We were told we had "fantastic" coverage in the area we were moving to and the data plan would give us faster speed than the traditional DSL could. We paid upfront for the first payment on the phones ($152= $76*2 phones), which should have left us with only two more payments on the phone, right?

Wrong! We got the first bill and it showed that they split the cost of the phones up into a payment plan for 4 months at $76 per month per phone - $152 ($152 x 4 = $608). We were supposed only to be charged with a total of $300 for both phones. They were overcharging us with $308. We called customer service back. We were advised that we were charged $199.99 per phone ($228 with tax) and that they would credit us for the difference between the $199 and the $150 we were quoted. This was given to us as a one-time credit to our account but they still didn't adjust the monthly charge so we were still being overcharged monthly for the installment payments on the phone (not to mention an extra month on the installment plan that we had not agreed to). To make matters worse, at the same time, they overcharged us for the data - $30 per phone rather than $20; and it was noted so they couldn't dispute it. So they credited us for the difference we already paid and adjusted the cost for the data. To add insult to injury, we couldn't even get dial-up speed on the data they were overcharging us for, with either phone or the new data stick at the new house.

After several weeks of spending hours on multiple phone calls with technical support, they determined the problem was with their tower. They asked us to give them a "few" weeks to get an engineer out to fix the tower and to be patient. After 3 months of not fixing it and documented calls, we canceled the data stick and returned it. They told us they wouldn't charge us for the early termination since it was well-documented that we couldn't get the service we contracted for, on the data stick, since the day we got the stick. We returned the data stick and behold, a month later, we got a bill for services and for early termination. Another 2 months, and finally they credited all that back to us. Because the data issue was so well documented, we were also credited for one month (only) of data on the phones. 6 months later (now), we still get less than dial-up speed on the data; but they aren't doing anything to fix it. Suddenly, there were no records of any calls we have made regarding the issues with data; and they will not let us cancel the data on the phones nor credit us for a service we cannot use.

In the meantime, we discovered that at the time we purchased the phones, Samsung had a promotion going on for a $50 rebate on the phones. This means, instead of the $150 per phone we were quoted, with the $50 rebate, it should have been $100. Keep in mind that they overcharged us on the phone and were supposed to credit us for the overcharge. T-Mobile acknowledged that there was a rebate at the time we purchased the phones but insisted that the phones were $199, not the $150 we had been quoted; and that the credit we received for the overcharge of our phones was the rebate being applied. Magically, the documentation that shows we were told the phones would only be $150 has disappeared. We spent hours and hours of frustration on each call to try to fix things. Ever since the announcement that AT&T is buying them, we spend no less than 50 minutes to an hour waiting for someone to answer the phone. We finally had enough and told them to terminate the contract and cancel the phones but they refused. They told us it was a $200 early termination fee, then told us that we couldn't cancel or turn off the phones. We told them that we could; and told them to do it. This was 6 weeks ago. The phones are still active and we are still being billed even after we told them to discontinue service.

Several years ago, I had a TMobile phone. When my contract was finished, I called and terminated service. Tmobile is trying to collect $212.00 from me for some reason they have not communicated to me. My records indicate that I had paid in full. Since TMobile will not tell me why they are trying to charge me this money, I can only assume that it is due to faulty bookkeeping on their part. TMobile sold this account to AFNI which has placed a derogatory mark on all 3 of my credit reports. TMobile refuses to rectify this matter amicably.

I have had Tmobile for a little over a year now and have worked with them trying to make my service at my home better. I have very little service at my home, most of the time the cell phones don't even pick up service.I'm tired of spending money on new phones other equipment with nothing working. It is now to the point i want to cancel my service and Tmobile refuses to let me out of my contract with 5 lines. They say i have to pay the termination fees which would total $1000.00 . My main problem is they kept talking me into trying other things till i was locked in to this contract.. now if i try anything else it will lock me nto a new 2 year contract. I pay $178.00 a month for a service i personaly don't get to use. Tmobile tells me i'm in a moderate area with no known issues so i'm stuck in this contract.How can it be no known issues when i have been on the phone with them for over a year about this.

I have been a T-mobile customer for 7 years and this is the third time I have to call about downloading charges added to my bill. In the past, I didn't notice that for 5 months, they were charging my account $9.99 for some company that sent me a text message on one of my phones and we replied 'stop'. When I finally noticed this charge, they only deducted one charge of $9.99. The second time it happened, I caught it right away; but, I still had to call and get the charge stopped. It's very annoying. That charge was $9.99 and they removed the bogus charge immediately.

Now, once again, I have a charge this time for $29.99 and it's the same type of charge; and I am being told I have to pay it, and then it will be deducted next month.They can't tell me what I have done for this charge other than some company saying I gave them my phone number to play a game on the internet at some time, or I must have replied to a text message like 'stop' or something. I have been through this too many times. I know better than to reply to these text messages. They told me they could offer me a service that would stop this for a small fee of $5.00. I am starting to hate T-mobile for their lack of customer service. That's what you get from T-mobile for 7 years of service. It sucks.

I purchased a phone from one of their shady retailers who originally said I would get a rebate with my plan. Later, the retailer said that the rebate was only available through another phone brand. When I called T-mobile to rectify the problem, the customer service representative said that T-mobile would give me service for the next month, free. However, when the next month came, T-mobile still sent me a bill. When I called customer service again to rectify this problem, the rep said he had no record of my prior communication stating that I would receive a month's free service. Since I didn't record the conversation, I was out of luck.

I want to know if this happened to anyone because I don't believe I made an error but I could have, I guess, but I doubt it.

When paying online via checking account, the routing number was incorrect and missing a leading zero. I have always paid this way manually every month because I do not do automated payment anywhere. The transaction failed because I noticed a week later that my checking account had not been debited. I contacted T-Mobile and paid with a credit card.

I am pretty confident that I did not make an error. Now they are charging me a $20 transaction failure fee.

I have been a T-Mobile customer for over 7 years. Love the service, until now.

We have 5 phones on the "Whenever Minutes" family share 1500 plan. Watching our minutes so we don't go over the 1500 in plan, I have been keeping an eye on my youngest (15 yo) sons usage.

When I pull up the web page that lets you monitor phone usage it states what he used, what is included 1500, and the remaining minutes. Trouble is, the remaining minutes are NOT the remaining minutes on the family plan!

After a very surprising $500 + bill, I called T-Mobile and got no where. Next step may be the local news or if enough interest the dreaded class action......

I've been with Tmobile for 7-8yrs and the last 4 yrs had the Myfave plan. During Dec. 2010 I called Tmobile to upgrade 3phones, this included mine and my 2 daughters. I thought this would be a great gift because they wanted new touch screen phones. When placing my order I made sure that I asked if the phones were myfave capable. Remember i've been on this plan for 4yrs without any problems with billing at all. When we received the phones my girls phones did not bring up the myfave icon so I called Tmobile regarding this. Upon speaking to a rep he informed me that the phones were myfave capable and to keep working with them. We continued to do this but no luck at all.

reason i purchased the phones.

She stated that since I could change my myfave on my phone I couldve let them change them on mine. I told her that was the wrong answer for that problem. I was not going to take my sims card out of my phone risking lossing my calls and messages so both of them could put their sim cards in mine just to change their myfave. I told her an upgrade suppose to be an upgrade not a downgrade and that was a big inconvience to all 3 of us. She said she was sorry but the charges would stand as is and that there was a $400 bill coming the next month.......Let me repeat this once again.....I have been with them for 7-8yrs and the last 4yrs my bill hadn't went over $160 because of the myfave plan. I would not jeopadize this for an upgrade. We have always bought our phones from either Craigslist or someone was selling them and this was the worst mistake i couldve ever made to buy directly from the company. Tmobile you will not succeed being dishonest with the people that have made this company grow. You have lost my business and I hope everybody else leaves you.... You can't tell someone one thing to sell a phone/plan and then it's the total opposite when the product arrives.....Can you say bad busines..

We have been dealing with tmobile for our cell phones for over five years, and have been on the same family plan for almost four years. Recently I went to the shop to pay my cell phone bill and get my mytough 4g fixed. I had no problem doing either, bit then the tmobile employee that was helping me, informed me I could save up to forty dollars a month to switch to their new plan. Since recently I found out I have cancer in my cervix and will need surgery to remove it, I had to quite my job. So those few extra dollars sounded pretty good.

I just got a bill thru them instead of saving money they are charging me almost a hundred bucks more a month. Three of the charges they are claiming we are, are for mobitv, mobile message, open market, and motricity. They charged us $9.99 for each, sad thing is we have never used any of those and the refuse to remove the charges. I have been a loyal customer to them for a long time, and recently every time I go to their shop, I notice they forget to do something to our phones or seem to mess up our bills. I have had enough of their horrible service and would like something do. If I pay almost $200 a month for service I expect to have decent service.

I accepted an offer for "Unlimited Talk plus Text" plan for $79.99/month on 5/23/2011. The first bill came on 6/9/2011 requesting $148.06. The repeated calls to rectify differences resulted in contract termination and charges of over $750.00.

On Friday, June 17th, I logged onto T-Mobile.com to pay $125.29 on my cell phone bill from my checking account. It was not until T-Mobile sent me a text a couple minutes later, that I realized the system registered $12,529. I immediately called T-Mobile and spoke to a customer service representative. I explained the problem to the representative. She assured me she would take care of the problem by cancelling the payment in the amount of $12,529. She told me the $12,529 payment would not be submitted to my account. She LIED. She never told me to contact my bank to stop payment on the withdrawl or anything.

On Monday, June 20th, the $12,529 was processed by my bank sending my account into a negative and resulting in five overdraft fees. I called and spoke to at least seven different people at T-Mobile bank and explained what happened. Initially I was told there was nothing they could do for 1-3 business days, then I was told the representative I spoke to on Friday told me to contact my bank because it was nothing they could do (which was not true and they can prove it by listening to the recording but they absolutely refuse to), then I was told my bank should reverse the fee out as an authorized payment and treat it as a fraudulent payment, therefore, resulting in no overdraft fees.

I have spoken to the highest level of T-Mobile management and they absolutely refuse to acknowledge their error or do anything about it. Instead, they have been very rude and have assured me they will not cover any of my overdraft fees.

I called to try to upgrade a phone line to the Galaxy 0S 4G phone for my daughter, for free. A representative informed me that there would be a cost of over $150 on an upgrade of that line; but that if I had another phone line, they could upgrade it without the fee, and that they could get me a rebate of a month's service if I went ahead and agreed to a 2-year contract on all 5 of my phone lines. I made the representatives know that this phone would be used on my daughter's line, not on the line that they were actually upgrading. Then, I also ordered a new line again telling the representative how the phone (another Galaxy OS 4G) would be used on a different line because the new line would be for my elderly mother, who wouldn't have a need for the technology this phone had to offer. They were very friendly on this call.

Two days later, I called to see about transferring the web service from my line to my son's line. I was informed that the price would increase, as my line was 'grandfathered' in; and so even though it was the same account, they were not able to allow the same service to a different line on my account. Today, when the phones were to arrive, I called to have the web services transferred to the lines I needed them on, for the new phones; and I was informed that those services would have to be on the lines for which the new phones were ordered -- which were lines that were not going to be using the services. So, I then told them that I would cancel my daughter's line and transfer her number to the one upgraded, as she would like to keep the number she has had since we started with T-Mobile over 5 years ago.

The representative stated that I had agreed to a 2-year lock in period on all 5 of my lines by a rebate of the amount of less than one month's service; and so I wouldn't be able to switch the phones and services as needed, but offered to add web services to my daughter's existing line. This means that 4 out of 5 of my lines would all have web service, with only 2 using the service, as well as the cost adding a minimum of an additional $15 per line because only old phones support the $10 a month web. And for the $15, you only have 2 MB of usage; and if you went over, there were steep charges so I would need to monitor her usage or pay the price.

I ended up telling her I wanted to cancel everything and I would send back the phones; in which again, I was informed that until they receive the phones, I was still under contract and billings remain in place. I will be rejecting the delivery today when they arrive at my home and will be cancelling all my lines as soon as the contracts are up by the end of this year. Be careful, as they are sneaking in the 2-year contract by giving you a reduction in your bill by $5 a month, or as a rebate when there is a cost associated with a new phone. I believe this is to bring as many T-Mobile customers over to AT&T when they sell-out in December.