T-Mobile Reviews

T-Mobile. Honest assessment. I do have some background knowledge of phones and communications. Linda and I have been slowly combining things we both paid. Houses, insurance, living expenses as we get more settled in. One of the things we saw we could combine was our cell accounts to save some real $. I had ATT and she had T Mobile. After looking and discussing we decided we would consolidate me into T Mobile since some of the perks were better. I was very hesitant since I had heard good and bad about T Mobile. I have a hunting camp in rural Caldwell Parish so I was skeptical. It was worth the risk because ATT since their 5G migration is trash coverage almost everywhere, and they are not cheap. My summation is TM couldn't be much worse.

Re: **, T-Mobile, 5327 S. Mill, Pryor, OK 74361, 539-233-0989. We would highly like to recommend the customer service of ** with T-Mobile in Pryor, OK! My husband and I both changed our service company over to T-Mobile and bought new phones from them. The change-over was not without it’s challenges because I wanted to trade my new phone one day after I’d bought it and when my husband’s phone arrived ** needed to get a transfer code from the previous company. BUT! Let me tell you! Without **’s knowledgeable help, we would’ve not completed our change over for either phone, nor the service company!

If you are a T-mobile customer be aware of their foreign representatives. They will lie to you and steal money and make it look like you gave them authorization. The incident occurred when my service was interrupted because I got busy with life and forgot to make arrangements for my payment. I call and spoke to a T-mobile representative (of course she was from a different country). I explained my service was interrupted and I needed to have my service restored. "let me see what I can do", she said. She got my service restored and informed me that I needed to pay my fill on a certain day, which I did, she then asked me to put a card on file to secure the restoration of my account, which I did.

The Oviedo T-Mobile near Lowe’s had an employee Mario whom is truly a great person and employee. I had gone into the store the day before and employee scanned my id that was attached to an old account be fore I was married (1998) and should have been closed . This means the merging or cancelled account was not the account I went in store for - I reset password and should have been helped with them calling T-Mobile on the phone in person- instead they sent me away and said call them on your own.

I've had many different pay as you go plans with many companies. I have to say that I have never written a good review for any of them! I generally don't do reviews, in this case, I'm compelled to do so. First their customer service is top notch. They are responsive, and do whatever it takes to help! They tend to be more in tune with their customers' need and if they can't remove a problem they find someone who can! My phone was stolen a few months back, I need a phone for work and my bill was due for the month, I got a Moto G and 2 months of service for free at the $50 unlimited plan. All for $100 cost to me. I couldn't believe it!

Went to T-Mobile to save money from Verizon. Wrong move. I saved 35 bucks moving over. The cost was I lost all my pictures and chats of my beloved wife that I wanted preserved. It was a simple Samsung to Samsung.

On December 24th, Christmas Eve, I contacted T-Mobile regarding my exceptionally high bill of $130.11, which included my phone deal bills. The first customer service representative seemed inadequately trained, and I could hear a female voice in the background, suggesting a possible remote work arrangement. Given my frustration with the bill, I expressed myself emphatically, using a few profanities to emphasize my point, though not directly at the representative. However, the representative responded unprofessionally, telling me to 'get some etiquette.' Notably, his own background noise made it difficult for him to communicate effectively. I assured him that I was well-educated and professional, and after reiterating my intention to call back, he terminated the call.

Tmobile is a scam. I was told make a payment for the past due balance then I would be eligible for a payment arrangement. Lo and behold once the arrangement was set these crooks suspended service. I have my receipts. Don't do business with tmobile. I don't recommend.

They claimed that there’s no money down to upgrade your phone, yet I tried to upgrade a phone and I have to pay over $100 upfront. They claimed that it’s for taxes and upgrade fees, so on top of false advertising the money I have to pay upfront is not even going towards the new phone.

Today 23 Dec 25, I called to order a Google Pixel 10 Pro if I could get the same $749 price I was seeing listed. After three confirmations of yes, I am getting the Pixel 10 Pro, I find out that they are sending me the Google Pixel 10. After a phone call, they don't want to make it right and send me out the correct phone. They want me to refuse the current shipment and when that is received, I would get the correct order shipped out, Or they would charge my card or put on account the correct phone and ship out the correct phone. None of those are options. T-Mobile you messed this order up, you should be sending out the correct phone right now and having me send back the incorrect phone once it arrives. But no, you care less of customer service and making it right, you would rather make the customer wait for your mistakes.