T-Mobile Billing Disputes

This is now the second time I have posted a review over T-Mobile in less than two months. I am sick and tired of being pushed around and walked all over. We had canceled our T-Mobile contract on service end date. My husband and I paid the $200 termination fee in full! Today, we came home to find in our mail box yet another bill from T-Mobile with a bill much higher than are normal bill would have been if we were still with T-Mobile. When we went into the office of T-Mobile in Springfield, MO 65803, she took our $400 for the termination fee. We asked her if there would be any other charges or bills. She said no. We called the customer care and they too said we would not have another bill.

Well, as of today, they charged us taxes of $34.16 on each line (which we were not aware of that would happen) and another bill for a month they claim we used, when it had indeed been turned off. Because they did not tell us of these taxes, we are having to pay a bill of another outrageous cost. We do not appreciate being pushed around and walked all over. The guy I talked to on the customer service began to get sarcastic and mean saying, "Well, this isn't my bill, so it's not my problem." Is that how a business should be ran? If so, I'm afraid it's a terrible way of doing so. I just feel (like others I am sure) that something needs to be done with this company and their wrong ways of pushing people around. Thank you.

Beginning of April, large data downloads appeared on my wireless bill. I have unlimited data with my T-Mobile wireless plan and did not realize that the average data usage on my Samsung Galaxy 2S had increased over 30-fold within one billing period until I went abroad and incurred $13,070 in data roaming charges. I am a frequent traveler and am familiar with data roaming charges, but I am disputing these charges because I did not initiate any downloads.

Trying to convince T-Mobile that there may be an error on my statement, that the phone may be defective or even fraudulent activity may be happening with my phone has been a nightmare. T-Mobile, on numerous occasions, has been non-responsive to my requests (not calling back, dropping phone calls, etc.), suspending my phone service in error though I was compliant with payment requests to keep my phone service activated, and I have on multiple occasions been misinformed about the next steps in the dispute process, which has made this situation even more painful.

The issue is not resolved yet but I have contacted the BBB as well as the FCC and will not back down.

Misrepresented Contract - I visited the T-Mobile store at 4454 Van Nuys Boulevard in Sherman Oaks, CA on February 13, 2012 to purchase a new phone because my old phone was broken. My previous phone had cost me $600 with a two-year financing agreement. When I went into the store, I asked the customer sales representative (sales rep **) what special deals they had for a new phone that would not cost me another $600. I specifically told him that I wanted a new phone and would be willing to create a new contract to get a special deal. I also told him that I did not want to engage in another financing agreement. He told me that he understood and that he had a great deal on a brand new Samsung Galaxy S2 if I entered into a new two-year contract.

The price of the phone would be $200 but I would be required to pay taxes on the full amount of the phone of $600. It sounded fishy to me but he explained that it was California law and I need to pay the full tax to receive the deal. I agreed to proceed with the new contract and paid him $352.49 for the $200 phone plus tax. He then asked me if I wanted insurance and I said yes. I signed an insurance agreement where he circled the $7.99/month I wound be responsible for. When I received my bill in February, everything was fine but when my March bill came, I was surprised to find that I was being billed $15/month for a financing agreement over a two-year period of time to pay for the remaining $300 of the full purchase price of the phone. I called T-Mobile to complain and they informed me that I should go back to the store, which I did.

I spoke with another sales rep who said that because I signed the agreement, there is nothing they could do. She also asked if I cashed in the rebate for the phone on the special deal they were having that day and I said, "What rebate?" The term rebate had never come up in discussion with the customer sales rep who I purchased the phone from. The new rep told me that I was supposed to have received $300 back for the phone and that the original sales rep should have provided me with a rebate form. Not only did he not provide me with the rebate form, but the deadline for submitting the rebate has already passed, and I am no longer able to receive the $300. Ultimately, I am stuck in a contract with T-Mobile for a phone that I was quoted $200 but for which I must now pay $600. I think it is irresponsible of the original sales rep to not only have quoted me the wrong price, but asked me to sign an insurance contract without showing me the financing agreement that was later stapled on top of it.

At no point was I asked or required to sign or initial the terms of the financing agreement. In addition, the terms 'finance' and 'rebate' never came up in our discussion and I had explicitly told him numerous times that I did not want to finance the phone nor pay more than $200 for it. I told him exactly what I was looking for and in turn, he did not provide me with full disclosure of the terms of the contract. When I went back to the store, I was informed by the other sales rep that I was not the only person who had this problem and that the original sales rep was misinforming other customers as well, but that because I signed my contract, I was fully liable for the fees I was wrongly coerced into accepting. I do not think that I should be held liable to pay for something I had stated that I didn't want, and I believe that it is T-Mobile's responsibility to provide financing details to their customers when selling new contracts.

Not only that, but bait-and-switch tactics, lies and asking customers to sign an insurance contract without showing them the financing agreement on the first page is downright dirty and unethical. I have done extensive research on the Consumer Legal Remedies Act, California Code of Civil Procedure 1750 1784 which prohibits unfair or deceptive acts or practices in or affecting commerce, including, but not limited to, persuading a consumer to sign a document by misrepresenting it to be something else. I am not the only person who has had this experience with T-Mobile. Their customer service department has told me numerous times to go back to the store and the store has told me numerous times to call customer service. Neither of them chooses to take responsibility for this problem. Therefore, if I get the runaround for a sixth time, I will file complaints with the FTC, the Better Business Bureau, and the California Attorney General. I will not give in without a fight.

My phone contract was set for 06/17/2010-06/17/2012. In 06/2011, the phone issued to me by T-Mobile broke and as I had insurance, I figured I would just go in to the store and get a new one. The clerk told me that I broke the phone and therefore it was not replaceable. I told him that I did not break the phone and that it just fell apart. He told me I slid it too much and therefore it broke. It was a MyTouch 3G slide phone, that is what it was supposed to do - slide. I explained that regardless of how it was broken that I was assured that the insurance covered everything from water damage to the screen breaking. I guess I was wrong or lied to when I signed up for it. The man said he would do what he could to get me a new phone and that he had to file something with the company and he needed my signature to do so. I signed the little box and was never given a copy of what I signed. That is where I went wrong.

I expected my service to end in a month, so I called to verify the exact date and they said it was due to end in June 2013. I told them that I have the original contract in front of me and that is not true. The woman then said that I signed something in June of 2011 agreeing to alter my contract to unlimited and extended it one more year. I told her that is not true. I would never have done that as I was already dissatisfied with the service. She told me the only thing I could do was to contact the contract dispute center via email. I asked her to provide me with a copy of the new contract that I allegedly signed and she told me she could not do it. She provided me with the email address, contractdispute@t-mobile.com.

I sent them a message and after not hearing anything for three weeks I called back. I told them I wanted to speak with someone in the contract dispute department and they told me that they did not have a number for that department. I then explained the whole story again, and the woman acted surprised to hear my issues. Don't they have some kind of notes system so I don't have to repeat myself every time I call in? She asked me to verify the email address with her and when I did, she informed me that it was wrong and the correct address was contractreview@t-mobile.com.

If they think that giving me the runaround is going to make me stop trying to fight them on this issue, boy are they mistaken. I have already filed a complaint with the BBB and am putting together my information to send to the Attorney General's Consumer Protection Bureau. The only way we can get better service is to vocally complain in every form possible. I urge all of you with complaints to file a complaint with the BBB and actively fight them on whatever your issue is. I know it's hard work, but they make it hard so less people will actually do it. Do not let them win.

Defaulting on contract for internet service: I am just another who has had them blowing smoke and putting the blame on the customer. This is just a warning. I am sure you all know by now. Never give your credit card number to anyone for monthly billing. Always pay by check. You can never get your refunds or credits, and you hold the control.

A few months ago, I called to ask about service and pricing and was told they could send me a phone to '"try out". I accepted but refused to give payment info. Later that night, wondering if I had handled it correctly, I called and let them know I don't care to "try" their service so please confirm that no order was actually placed. I had read about the 4G scam, and how they actually have no 4G network, as well as read unethical reviews here on CA. "No problem, it's all taken care of," is the response I got. A few days later, a package was delivered and I immediately took it to UPS and returned to T-Mobile unopened, and added signature confirmation for my own protection. I called them daily until receipt was confirmed.

Two months ago, I received a bill for roughly $85 from them for the service I never had. I called them yet again (at this point having logged an easy $1500 at my hourly rate on the phone with them). This time they were apologetic, nice, and seemingly co-operative. Mistakes happen, so when I was told, "We're so sorry about that, it must have been cancelled improperly. I've had my supervisor review everything and this has all been taken care of," I was willing to accept that mistakes happen. Today, May 18th, I got a letter stating "Final Notice, your account is overdue $18. If this is not paid within (10) days of the date on this letter, it may be turned over to a collections agency..." Date on the letter? May 14th, 2012 - received today, May 18th, 2012

I politely explained that I've never had service, and this was the first I knew of any bill, not to mention it was a 10-day notice and here we are on legal day (1). I asked for a supervisor and was placed on hold. When the CSR (Melissa) returned, she said, "My supervisor said we can't access the account anymore so I can't even tell you who the collection agency is." I asked how she recommends we escalate this and was told to "wait until it hits your credit report and then write letters to the 3 bureaus". Apparently I'll have to do that, but I'll be signing legal paperwork first. If not with an attorney, then without. Do not trust this company with so much as a Facebook "Like"!

I received a notice from a collection agency regarding an alleged payment that was owed to T-Mobile for a charge that they stated was owed almost two years ago. T-Mobile states that there was a final charge that was not paid when I switched my son's account over to my family plan to save some money. I paid all of the bills that they sent to me for his account and assumed since the last one paid was through the billing date of when the account was switched, that everything was paid up. All the collection company can tell me is the bill is from 2010.

T-Mobile says they have no records of payments or the transfer. They cannot tell me why they have no records of calls, bills, texts or emails to me about this so-called delinquent account. I am furious about being treated this way as a loyal customer of 9 years. For all the poor service and mistakes that T-Mobile has made, I've overlooked it. However, this is the final mistake that has driven me over the edge. This is just not right to demand payment after this lengthy period of time especially when you have no facts to back it up.

The phone bill went up from $138 to $184 with no clear explanation. It couldn't get resolved. There was apparently no reason for the increase. When I got the plan, I was told it would be $129.00 per month. I thought it had texting. It didn't. Then it went up an additional $20.00. Now, I get a bill for $188.00 with no clear explanation.

For the past 4 months I have been struggling to resolve a dispute for a broadband device account which I never have or used. But for some reason, I have been forced and was deliberately added into my account. I called customer service many times to solve this issue and I have also been advised to write to the dispute complain office in Washington, which I did. That issue is still pending on why and how as an old customer, they are treating me in a distressful way. Almost a bill of $500 and why since 2004, have I never seen such a thing in my accounts. what is going on now?

In January, they were cancelling one of my phones because we roamed too much and they were waiving the cancellation fee. We also had problems with a phone but we had it insured so they sent me another phone and was to return the bad phone with shipping labels in the box the new phone came in. They had two labels, one was for UPS and the other one USP. I sent it back by USP; they claimed never received it so they charged me $200 for the phone. When we called about the phone, they claimed they looked for it but couldn't find it. They asked me how I sent it; I said by USP. They told me I shouldn't have sent that way. I asked, "Why did you send me a USP label then?" and they just blew me off.

I refused to pay for it, so they end up charging me $200 for the phone and $200 cancellation they claim they were going to waive and then cancelled my other phone and charged me $200 and partial month service which came to $808 and I had 30 days to appeal it so I did. And, the only response I had was from collections of which total was now $1011 with collection fees. I tried to call T-Mobile but they wouldn't talk to me, told me to call collection. I asked them how it went from $808 to $1011. They charged me a $203 fee. We also complained about no service for hours and sometimes a day or two, but just get a runaround.

I had several complaints with T-Mobile. I had numerous drop calls, and I complained. T-mobile suggested it was my location. I explained that everybody I called I am losing my connection. That problem was not corrected throughout the contract. People stopped calling me because they thought I was hanging up on them. I had several co-workers complain about the drop calls and hanging up. I was also charged $360 for one month because T-Mobile told me Salisbury, NC was long distance, but I live in Greensboro, NC (less than 30 miles away). I complained and I still had to pay because T-mobile always have a reason for you to pay.

My daughter called 911 to get help because her friend was having a problem at a party, but T-mobile told them I called them based on the police officer's report. T-Mobile told them the signal originated from my phone. I said that's impossible because my phone was off, and I was asleep. I showed the police. Well, my daughter did not receive any assistance from the police. The police came to my door, and the police said, "My husband and I were holding people hostage, and we looked suspicious." The police searched my house and they did not find any hostages. Then, the police apologized for the inconvenience, but my daughter needed help, and she did not get any help because the police dismissed the report after they searched my house. My daughter, my husband and I were traumatized from this situation. My daughter does not stay out at her friend's house anymore. We had to change our lifestyle because we cannot get help from the police because the T-Mobile phones are broken.

I returned my broken phone (fell in water) in the pre-approved package T-Mobile sent, and they reported they did not receive the phone. T-Mobile charged me $78 for not returning the phone after I had a copy from the postal service for lost phone. Also, I told T-Mobile over the phone that I was not receiving my messages correctly. They told me it will be corrected. No, it was not corrected. I had numerous late messages more than days. I received several messages months later. That problem was not fix throughout the contract.

I declined third party packages several times on the phone, but I had to call to get third party packages removed for two months in a row. Who is True Lite? I told them I do not want any internet services when I signed the contract, but I had to call several times to get my internet service charge removed. Why? I would pick up my phone and someone else would answer the phone at the same time. We exchanged numbers, and they would testify. Problem was not corrected throughout contract. I would call someone, and the phone would dial another number. Why? I do not know. Problem was not corrected throughout contract.

I had several people call my house and reported they did not know me, but I would receive numerous calls from strangers all the time. I received so many strange calls. I had to file a police report and go to court. After I told T-Mobile several times, and they did nothing. Finally, I got tired of T-Mobile's extremely poor service and refusal to fix problems. I stopped using my phone, and I terminated my contract early, and they want to charge me $692. Really!

I was about to leave T-Mobile in July 2011 and called to see if they had any promotions. Sale agent promised a new deal and signed me up for another two years. For the next six months (with each new billing statement), I called to inquire as to the increased rate, not what I had been promised. I talked to scores of sales and retention agents. I was always being told it would be taken care of. Finally, I was told by one sales agent that there was nothing they could do and that I would have to protest it through their contract dispute office, that there was nothing they could do for me.

Weeks later, I was emailed that they would give me a temporary discount that would equal the overcharges. I called today to verify that the discount was nearing it's end and was told that my contract had been extended three months as a result of the discount and that, "We have it in our notes that you agreed to the extension electronically." I told them I never agreed to an extension, and I was passed around again to multiple sales and retention agents, only to get nowhere. The extension all but negated the temporary discount I had been given. I bailed today at an expense of $200. How can this company continue these practices when there are so many documented examples of deceptive practices?

Here is the email they sent me after nearly six months of back and forth. Nowhere does it say they are extending my contract as a result of fixing their error: "T-Mobile USA, Inc. (T-Mobile) is in receipt of your correspondence regarding a monthly discount offer. According to our records, your account does not qualify for the $10 monthly discount for 24 months due to the government discount that you are already receiving on your account. We show that you have been issued an adjustment of $50.92 on October 11, 2011 and two adjustments of $10 on November 16, 2011 and January 10, 2012. As of today's date, we have issued a one lump sum adjustment of $240 to provide the $10 discount for 24 month period. Your account now reflects a credit balance of ($-199.38); nothing is due at this time. We apologize for any and all confusion and inconvenience you may have experienced by this issue. If you have any further questions, please feel free to contact us at the address listed above. Our Customer Care department is also available to assist you from 3am - 10pm PST at 800-937-8997."

What an outrage.

I am being charged over $800 by T-Mobile due to a non-receipt of two defective phones. I returned both phones on separate occasions. T-Mobile stated they never received it and for some reason, the tracking never shows returned. Interestingly, this problem was never mentioned until I called them on an overbilling for insurance and international call. The insurance, I was overbilled since 2010, plus the international calls since October of 2011. I have repeatedly called and tried to speak to supervisors and to explain that I am sure the phones have some kind of tracking device. Why, as a customer of over five years, would I keep two defective phones? Not just 1 but 2. The whole circumstance is outrageous. I cannot pay for a $1,000 phone bill and T-Mobile has refused to even listen and come to some kind of reasonable resolution. In fact, the last representative basically stated that I can speak to FedEx. Then when I stated that it was a T-Mobile vendor not my vendor, she hung up on me and never returned the call.

File a complaint with the FCC if you want a response. It took me over 9 months to even try and resolve a billing dispute with T-Mobile. They switched my phone from a 2-year contract to month-to-month 10 days early and then tried to charge me the termination fee. They finally agreed to credit it because it was their error. Then they just charged the fee anyway. When I disputed the charge on my CC (as the amount was incorrect), they charged me $20 for disputing their incorrect statement. This was July 2011. I could not get anyone to speak with me on the phone. I was hung up on, put on hold, etc. I wrote four letters - no response. As a month-to-month customer, I could no longer see any of my 10-year billing history to try and figure it out myself. To speak with them, I used their online chat and have been told many different things. One rep told me my balance after all the adjustments was X while another said it was Y, etc. All lies.

I was a T-Mobile customer for approximately 10 years. I've switched to Verizon. I feel T-Mobile just doesn't care about any of their customers - they overcharge and their customer service lies and has no idea what they're doing. I finally filed a complaint with the FCC. Then all of a sudden T-Mobile reached out to me. The issue still has not been resolved. I will file another complaint.

It started with them messing up our bill and over charging us 35 dollars and only crediting us 10 dollars back making us pay for something we didn't do, then my husband and I got a bill in the mail for almost 90 dollars higher than it normally is. They switched our family plan on us. We had a thousand minutes per line, and all of a sudden, my husband and I have only a thousand minutes to share. The third thing was, when I got my phone on the 97-cent promotional deal, we added a line for me which entered me into another contract. It wasn't supposed to even mess with my husband's phone.

Long story short, we were having more problems with T-mobile. I called T-mobile customer care and they informed me that my husband's phone had been re-entered into another contract which was not supposed to happen. Then, about a month in a half down the line, we started having more problems with them, so we went in and changed our plan to practically nothing on our phones and today (May 8, 2012), I found out that they even more recently re-entered both my husband's phone as well as my own into yet another contract.

I confronted them about that over the phone and they had nothing to say about it. Neither my husband nor I knew about this contract being renewed and the T-mobile office in Springfield, MO didn't say one word about another contract. I just feel that my husband and I are being jerked around. Because we are being jerked around, it's costing us in the long run. We now have to pay $400 to get out of our contract because if we don't, they will continue to walk over my husband and me.

I broke my T-Mobile phone. I had been paying for Asurion insurance coverage. I filed a claim with Asurion, agreed to $100 deductible and received a new phone very quickly. So far, so good. Great! Oops, I had lost the provided mailing label for returning the damaged phone. I called and got an address in Ft. Worth, Texas. I sent the phone back via US mail priority shipping with delivery confirmation. I went to USPS website 2 days later and saw that delivery had been confirmed. All done, right? OK to throw out the delivery confirmation code, right? No! Not that easy.

My next bill from T-Mobile showed a $110 unreturned phone charge. I called Asurion and they told me it was T-Mobile that levied the charge. I called T-Mobile and was told to file a "lost phone location claim". I did so. Three weeks later, no word back on the claim so I called T-Mobile again. They say they never received the phone. They offered me a $55 credit (split the difference) to resolve my gripe, but I declined. I'm looking for the full $110. Throughout this process, I am unconvinced that they don't have my returned phone. My search of the web for similar incidents confirmed my suspicion. In my case, I'm not sure whether this is T-Mobile or Asurion that is playing games, but I will continue rattling cages until I get resolution (or until I get tired of trying).

I have been speaking with T-Mobile for the last 2 months, and they told me that my contract will be up in June 2012. When I called yesterday, they told me my contract will be up in June 2013. I am aware that every call is recorded for my protection and theirs. So when I asked for them to retrieve the recording, they told me they don't record calls. I am very angry. I do not want to be with T-Mobile until next year. I want it to end next month.

I went to the Northridge mall and asked a representative how to get international service, and the rep took my phone, turned my Wi-Fi on, and told me I could use this anywhere as long as there was a Wi-Fi access. So I used the service in Dubai without any problem. When I came back to the United States, I went to a T-Mobile store next to my house on Devonshire in Granada Hills, CA. I asked the rep if I can use my Wi-Fi to make international calls without being charged international fee. The rep explained to me that it would only take my minutes but that there's no international fee since I already paid for the Wi-Fi service with my carriers.

I repeatedly asked him if he was sure, and he sarcastically replied, "What is the use of using the Wi-Fi if it is not to avoid the international fee? I am telling you using Wi-Fi is free." After he advised me, he noted on my account that he advised me on the Wi-Fi usage. So now, I have a bill for my international calls. I tried to communicate with several of the T-Mobile employees. They told me that yes, they saw the note that I was advised regarding the service but that he didn't write what the advice was. So they sent me to the store, and the sore said they didn't give that advice. So now, I am stuck with expensive international fees that could have been used by a $20.00 calling card.

They were threatening me to disconnect my phone, unless I came up with the payment. By the way, I am their customer for ten years and I have five accounts with them. And I referred all my brothers and sisters, my colleagues, and friends, so we can have unlimited access between us. Unfortunately, I shared that misinformation with all of them. And now, we all are stuck with international fees. Just because T-Mobile didn't educate their employees well, we have to suffer the consequence. We are all closing our accounts.

Since July 2011, I tried to get T-Mobile to honor promised prices after re-upping for another two-year contract. After six months of calling every time my bill showed a higher rate than promised, I was told I had to email "contract dispute" department, which I did. Weeks later, T-Mobile emailed saying that I would be given a discount which extrapolated out to make good on their promised rate.

I called today to verify that the end of the discount was this month and asked what my rate would be. They told me it would be the same but that my contract had been extended by three months effectively negating most of the discount. I said I never agreed to a contract extension, and they said, "We have it in our notes, you did it electronically." I argued about this as they switched me from call agent to call agent. I gave up and started looking for another provider. I went to my T-Mobile account online later to get my account number to port it to another carrier, and saw that my contract was now extended for another year! I called again to inquire about this and the call agent said, "The website assumed you wanted an extension after your recent calls."

I paid $200 today to get away from them, hoping they don't add bogus charges to that. T-Mobile should be forced to stop their deceptive trade practices. There are so many of these complaints, I find it hard to believe they are allowed to do this. They are a big contributor to Congress members which control the FCC. What a disgrace.

I called T-Mobile on April 30th due to one of my lines had damaged their device. I was referred to the relations team to cancel my service with T-Mobile. I spoke with a rep over the phone and she offered me an upgrade and the device was going to be $79.99 and after taxes, it came to $95 and some change. I went ahead and paid for the device. The rep sent an SMS to the damaged device with confirmation and pricing along with order number. I explained to the rep to send it to my phone since the screen was impaired on the other one. The rep stated she had already sent it and I confirmed the pricing was $79.99. After receiving the device 3 to 4 days later, the phone that she shipped was the wrong model and they billed be $261.95 for the device.

At this point, I am very upset. So I called in to customer care and explained my issues and then was referred back to the relations team who stated they did bill it in error and the money would be refunded but I had to send the phone back and when they received the device, it would take up to 30 days to get it back. Key factor after doing so when the device was received, I needed to call back and pay $79.99 again to have the phone mailed again back to me. This was stated clearly by reps and I am supposed to be without a phone for my second line for two weeks and have to take the risk of them screwing me again. I got so frustrated I canceled my service with T-Mobile then knowing this was caused by them, they billed me $200 per line to cancel my service.

My phone stopped working and my husband wanted to change companies. Our contract has expired 6 months prior our wish to change. I wanted to port my number but was told that I would be required to pay an additional month to do so. Not willing to pay for something I would not be getting anything for, I told my new company to cancel the port. I called T-Mobile and closed my account. That was December 2011.

I get a bill in January 2012, I called to find out why and was told I did not cancel the port and that was what the charges were for. I called my new service to see why they did not follow through with the cancellation and was informed that they had and provided me with a confirmation number. I again called T-Mobile and spent 2-1/2 hours working this problem out. I was told there would be a credit and that ignore any new statements if they should cross the path.

February, March, then April, I get a letter stating that I was being sent to collections. Again, another 2-1/2 hours for the same information and again, I was reassured that the bill has been corrected. I don't believe this company has a clue about what's going on. So, do not go with T- Mobile you will wish and spend the rest of your life trying to get rid them.

I am visually impaired and my cellphone bill has been $135.00 to $124.00 and is now $115. I have called customer service several times and explained my situation, but they said I must have pushed the wrong button. I said no and that I am visually impaired. They even called for me and explained I cannot pay the bill. That is, I am on a budget. My bill started out at $50 and then $80. Now, it's this much. I would like a refund on my bill. They also said I have a data plan, which I don't have. I only have text and talk because of my low vision. Please.

On March 18, 2012, I called T-Mobile customer service to inquire about the new plans they have and if it would be cost effective for me to change. I was put in touch with Carly in the "customer loyalty" department because my contracts on 4 lines were up and I had considered leaving T-Mobile. I should have switched to another company but I got suckered right back in. I was also looking at getting 2 new smartphones, but I was reluctant to add them due to the high charges of the data plans and so forth. I was paying about $154.00 a month (including taxes) for the 4 lines with unlimited texting and 1,500 shared minutes, nights and weekends free. She said she could do 1,000 shared minutes, nights and weekends free, 2gb unlimited data package for each new smartphone and unlimited texting for all 4 lines for $114.99 a month plus taxes.

At that time, I thought it seemed kind of low. Again, I should have listened to my gut! The conversation I had with Carly was by no means very quick. We were on the phone for quite some time figuring the whole new contract out. Before we even got to the recorded acceptance of the new contract, I asked her several times about the monthly cost, even reiterating back to her what she told me. I wanted to make sure I got it right and understood her because I did not want a bill shock next month. She assured me it was $114.99 a month plus taxes for 1,000 shared minutes, night and weekends free, two 2gb unlimited data packages for the new smartphones and unlimited texting for all 4 lines. I said okay, let's do this. Even after the recorded acceptance of the new contract, I made sure again. She assured me it was $114.99 a month plus taxes.

On April 18th, I called customer service because when I logged in at the T-Mobile website, it showed a much different monthly amount due in recurring charges. I spoke with Jennifer (employee ID #**) in "customer loyalty" and she told me that my recurring charges will now be about $155.00 before taxes! She tried to help me but suggested that I contact contract review (which is a farce!) in hopes of resolving this. How can they get away with a bait and switch? Aren't there laws against this? T-Mobile needs to be held accountable. After hearing back from their "contract review" dept. today, they are standing by what they are now charging me! They say they don't offer a buyer's remorse on rate plan changes! I don't have buyer's remorse!

I want the monthly price to be what Carly told me it would be! They are liars! Why can't they just listen to the recorded phone call from March 18th? So now I am locked into a false contract for the next 2 years! Don't use T-Mobile. Go somewhere else!

I have an account with T-Mobile and was sold a signal booster for free as long as I maintain an account with them. Today, I asked to drop one line on our 4-line family account for a daughter moving out of state. I was told there is a $200 early termination fee because of getting the signal booster. By their definition of account, the signal booster added 2 years to each line. The actual termination becomes $800 or $200 per line. The order was taken verbally, but the representative did say "account" and a $200 early termination fee - not $200 per line or $800. I talked to the rep who only confirmed that 3 lines would not qualify as a "T-Mobile account."

I had 8 years of great customer service with T-Mobile. Now, they have crossed the line. I cancelled my service and switched to Verizon and they charged me for a full month of service when I cancelled a few weeks early. T-Mobile wouldn't prorate my bill after cancellation! I could have easily waited till the end of the month to cancel my service if I would have known I was going to be paying for 2 phone services at the same time. Ripoff!

First, their website is one of the worst for customers that only want to cancel the account. And on top of that, the same day I cancelled the account, they charged my credit card. I called to ask them to return the charge money to my credit card because I had cancelled the service and the answer was, "sorry you're not getting your money back because our policy is no refunds." So they really really screwed me up. So, take my advice. Do not do business with the thieves from T-mobile, very lousy service but very good at stealing your money.

I was a good and happy customer with T-Mobile. But that changed today, Saturday, April 28, 2012. I've been with T-Mobile before it was T-Mobile. I started out with VoiceStream in 2001 and then it was bought out by Deutsch Telecom, which now it's T-Mobile. Today, I am no longer a loyal T-Mobile customer. I received a bill today, April 28, 2012 saying I owe $47.05 due on 5/15/2012. I suspended my phone at around 11:30 pm (PST). I did it online because I didn't have a phone available. I thought it's great that I can suspend my phone for being lost online so that if someone finds it, they can't use it. Then, I walked to a T-Mobile store on April 17, 2012 to make a payment for usage from 23rd of February to 15th of March thinking that my bill will be prorated, right? Wrong! I was charged for a full month's service of $48.72.

I was mad because I thought it was going to be less than that. I asked the girl if she could cancel it on the spot at the T-Mobile store. Then she said that it will automatically be cancelled it. I wasn't worried too much about it. Then comes today, Saturday, April 28, and I receive a bill of $47.05 for service from March 23 to April 22 and not even having a phone available to use. I am being charged for another month without having service. I called customer service and told them about the problem I am having with the bill. I asked to have my service of 11 years canceled indefinitely because T-Mobile is not a fair company and T-Mobile robs loyal customers, such as me, for not having service and charging a monthly. I'm just afraid that T-Mobile will not give me credit and I would still have to pay for service I did not get.

I went in to a store in September. The person said I was overpaying for my plan and said she would fix it. She said that I would pay about $40 less than what I was paying. I asked if this would renew my contract or affect my upgrades. She said no. I have since moved and had no cell phone coverage in my area although T-mobile says I should. T-Mobile admitted to having several towers down after contacting them several times. Four months went by and the issue was not resolved. I canceled after having service with T-Mobile for over 12 years (It used to be Voice Stream). Now I owe $200 for each line I canceled. Apparently, when I went in in September, it did renew my contract even though the person that helped me said it would not. I have disputed the fees stating they did not provide service. They said as long as I was able to make calls, they provided a service. I explained I can only make calls in certain areas, that T-Mobile admitted to several towers being out over several weeks. I am still disputing this issue but it has to all be done through the mail.

I have been a T-Mobile customer for almost ten years. I've had a $30 plan with 300 minutes a month and free weekend calling. I had been reasonably happy with their service. In July 2011, T-Mobile called me and offered to upgrade me to a 500-minute plan that also included free nights. It would be the same price I've been paying for the next two years if I extended my contract two years. So I agreed. They left out the part where I would lose my fifty free text messages a month and would be charged the extra taxes and fees of the $40 plan I have been switched to.

The problem is that every month since then, I have had to call and get the $10 credit added to my bill. Every month, I have to talk to a different person, I have to explain the above and I have to be put on hold. Only to be told that the previous person "didn't put the credit in right. Don't worry it is fixed now." Then the bill comes next month and the credit is still not being applied.

In December, the person said they are sorry for all the inconvenience I have had. They will give me the credit for six additional months. I said to them why would I want the additional months if I have to call every month for the credit. Their reply, "Don't worry it is fixed now." January 2012 bill comes, it is still not right. I go to T-Mobile store where I signed up originally. Tell my story to supervisor Cliff. He says don't worry and he'll take care of it. Every month since, I've had to call Cliff and it is still not taken care of.

Today, I called him and asked for someone over him to talk to. He said there isn't anyone. I've already called them every month for the last nine months. It is ridiculous that I would have to call every month for the next 21 months. My time is valuable and I have wasted far too much already dealing with this problem. I can't believe that there is no one at T-Mobile who can resolve this problem. If T-Mobile is incapable of living up to their end of the contract, then I want out of my contract!

See this number. This was your number. I transferred it to my new mobile service years ago. I am still getting harassment about it. I canceled it in November over 4 years ago. I was still in military service. I had been a good customer of T-mobile for over 4 years. There was no contract but the hideousness of customer service called me a liar and pursued me relentlessly for over 4 years.

Now I have another letter stating I still owe over 235 dollars(?) from MCM collections in Oak PA. Nice. eh? Years of abuse. Yes, I was screamed at when abusive collection agents told me I never canceled the number. I said, "Excuse me? I am talking to you on it." They told me, "No, you are not, and what number can we call you on? We will take payments. You owe us for over two months of service."

They might have been talking about my son's number that was on my line. He canceled previously to get his own line. He is now, being as this is years later, in the military service now, so pursue him and harass him. I dare you.