I’m a member of Enterprise Rent-A-Car and have used them several times in the past for both car and truck rentals. Most recently a ¾ ton truck for a trip out and back to Oregon and then for a Jeep while we were down in Vegas. Both experiences were great. I have always had good experiences with Enterprise and why I decided to become a member. That was until this past week. I booked a rental online for the Missoula location at 3309 W. Broadway St. I booked this online on 5/22 for the following week. A 3-day rental starting on Thursday the 28th- Sunday the 31st. I received my confirmation email on 5/23 and confirmation #**. All was good, or so I thought, until I arrived. We had just completed the 1hr 20 min drive from our home in Plains to pick this rental up.

Got promised a jeep would be available when I went to pick up and was being held for me. Get there. No jeeps but Trucks and sedans. This isn't what I reserved. Waited a few days. No phone call. Happened to drive by Jeep on the lot but told it is already reserved. This is where things went down. I mentioned the person I was working with and waiting 3 days since promised a Jeep. Well had to get manager involved, Seems everyone is green at the Lebanon Tennessee location. Once I got my husband there things changed and we drove off in the jeep after an hour of back in forth. Jeep wasn't cleaned and not a full tank but since it was a fight to get what I reserved we took it.

I rented from the SAT airport and there was a hiccup with picking up the vehicle, so Jeff, Jon, and Charles were extremely helpful in rectifying the situation. I am 100% satisfied with my experience with Enterprise.

Zero stars. Rental car died in the middle of road. Horrible customer service roadside assistance. Waiting over 3 hours for a tow truck. Staff was not helpful at all. Absolutely horrible experience dealing with this company. Roadside assistance hung up the phone on me twice when asked to speak to a supervisor.

Enterprise location. 5759 Peach Street Erie Pa 16509 was awful. I was in an accident 3 hours from home. I was scheduled by an enterprise rep for a pickup. Enterprise never picked me up and never reached out. I have put in many complaints and was told an escalation team will reach out. Lies. I have never been contacted. They won’t resolve my issue because they don’t care. There are more steps I will now take since no one wants to call me back.

I am reporting a bad business practice of Enterprise Rent-A-Car company that tries to collect an additional 75% of rental contract amount without any reasonable explanation. I had an agreement with Enterprise to rent a midsize SUV Nissan Rogue at Houston Hobby airport (HOU) on 11/27/2025 and return the car at Dallas Love Field Airport (DAL) on 12/02/2025 for $519.99. I received the agreement via email after requesting to modify the original 3-day round trip rental to 5-day one way trip from HOU to DAL. Please see the attached e-mail.

I would like to commend the staff at Enterprise In Dollard-des-Ormeaux, QC. CA. Briana, Nicole and Andrew were very welcoming, courteous and efficient in the service they provided to me. They really demonstrated that they cared about providing quality care and that they took pride in their work. Hard to find such service these days. Bravo to them!

I rented a vehicle from the Ashtabula, Ohio Enterprise location on September 24, 2025. While an Enterprise employee was bringing the vehicle from another location, he was caught speeding on camera. The municipality sent a $150.00 speeding ticket to Enterprise which then charged my credit card. In December 2025 the Ashtabula manager admitted it was their mistake and supposedly submitted for a credit to my card. After months of phones calls I still do not have a credit. I will never rent from any of Enterprise's locations ever again.

Worst experience ever. They left me stranded on side of highway for 6 hours and then are trying to file a claim against me for tire blowing. Stay away from them and all the other companies they own. AVIS all day.

I've been a customer with Enterprise since 2012, and this location on Stan Schlueter in Killeen, Texas consistently provides the slowest and poorest customer service every time I rent from them, which has been at least 1-2 times a month. Even with completing online check-in means nothing. I still have to wait a minimum of 30 minutes to an hour for a car. They work slow, plans poorly for scheduled reservations, and waiting for a car to be detailed when they know what time reservations are scheduled is unacceptable.

I went through Enterprise on Deer Valley Road due to having recall work done on my car. After my car was ready, I called Enterprise to see if I could drop my car off at Bell Road Toyota dealership and they said it was ok, they would pick it up from there. I dropped the rental car off on April 30th with a full tank of gas and no damages. It has taken NUMEROUS phone calls to the location I rented it from, as well as the customer service line, to get them to pick up this car.

I used to like Enterprise but they are dishonest and add false damage claims to cars that are returned. I did have damage cause by a rubber tire that was on the road and got stuck in the grill. I was happy to pay for that but then 30 days later I get another invoices stating I had windshield damage which was absolutely not the case. When I called to ask for pictures of the proof they stated that they are not required to take photos. I used to like Enterprise but they are dishonest and add false damage claims to cars that are returned.

Made a reservation online a week ago, all set, call this week on Monday to confirm, no problem, they call me today, an hour before I am supposed to pick up the vehicle and they tell me they don't have a vehicle for me and they don't care about it.

Worst rental experience I’ve ever had — and I’m in my 60’s, and have rented a LOT of cars over the years. Avoid this place at all costs.

Enterprise Rent-A-Car at City Fountain Valley, CA did some tricks to claim when I rented. Some cracks and underneath cover popped out before. They charged me a claim. That was cheating. I learned the lesson when going to rent a car, I need to take photos around the car, as much details you can. Enterprise is the worst rental car I'd ever know. Never advise anyone to rent car at Enterprise Car Rental.

Enterprise Rent a Card in Bayamon Puerto Rico is fantastic. Personnel there is very professional and kind. They always smile and answer most of the questions I've had. I want to give 5 stars for their service. Thanks a lot!

I am extremely dissatisfied with Enterprise at Raleigh-Durham Airport and with Enterprise’s 800-number customer service. I rented a car at Charlotte Airport on Wednesday, May 13, returned it to RDU on Friday, May 15, at 1:00 PM, and as of Sunday, May 17, the rental still has not been closed out, and I still have not received a copy of my receipt. Enterprise’s own process says receipts should be available online beginning 48 hours after return, but that has not been my experience here.

Enterprise says they rent cars, but at two locations, one on the Outer Banks and one in Elizabeth City NC, the only rental car places within hours they will not rent a car to you unless you are bringing it back to them. You can not rent a car and drop it at any other location. I guess they think everyone just needs a ride for the day as they have offices and locations at many cities in NC. And when I asked both locations will allow you to drop off a one way rental so they will accept cars and they will allow you to make reservations online for a one way rental but the day prior to your pickup they will call and cancel the reservation. They have done it twice at each location. If you talk to customer service they say they will get it sorted out sorry for the inconvenience but they never call back.

Enterprise in Burlington Iowa is a joke. They send you out in vehicles that have bald tires which is dangerous to the renter and the people around them.

The location in Commerce, GA, is a joke. Do NOT rely on this location if you are in need of a rental. Even if you have a confirmation online, they don't deliver...either they gave your car to someone else, came in damaged, didn't get returns...or whatever. The car we finally got was filthy and out of gas. Mind you, there is a QT in the same parking lot. Horrible management...always saying they gotcha back...right.

I rented a car 5-7-26. I didn't get any kind of invoice. I called, emailed, and l left messages about having stuff left in the car that I was missing. Never heard anything. Will I rent from them again. Hell no. Email was **.

Tried paying for rental on app. No go. Called customer service to pay no go. 1/2 hour later someone called saying that if I went and got gift cards, I would get 50% off. I got scammed!!!

Had a corp rate and tried to use a corp CC and because it didn't have a chip they can't use it. Also don't take debit cards either. Used to be a good company but not anymore.

I Booked two separate locations in Little Rock Arkansas and Benton Arkansas. When I showed up no vehicles available. This resulted in me missing a family funeral. If I had know no vehicles would have made alternate plans.

Customer service at the point of closing the deal is very good. Customer service after the rental is not. If a phone number is posted on the web site, it is suggested NOT to let the caller wait on hold for more than ten minutes (could have been longer, I hung up). It should also be noted I am a returning customer (more than two times in the the last several months). The door has been opened to search elsewhere.

Do not rent from Enterprise. It's not worth it. They made a error when it came to damage on the car I rented and then left me with the consequences stating that it was their company policy to put me on do not rent list and send my bill to credit collections. My insurance company is actively talking to them in agreement with sending them money yet they proceeded to harass me for payment. The accident was reported to them fully and when they failed to document the extent of the damage they put it on me. A company that makes errors is fine but a company that makes errors and then blames the customer for their own error is someone that you should never deal with. I will never rent from enterprise again after 25 years of being a good customer and spending tens of thousands of dollars with this company.

This review is for the Enterprise Rent-a-Car in Springfield, IL (east side). Enterprise provided me with the worst rental car experience of my life. I reserved a car over a month before the scheduled 4/25/26 pick up date. When I arrived, they told me they had no cars, but I was welcome to wait in hopes that one would return, which it never did after waiting an hour and a half. I was under the impression that if I reserved a car one would be there for me.It was like the Seinfeld episode - 'you know how to take the reservation, but you don't know how to hold the reservation.

Extremely disappointed with Alamo/Enterprise in Sweden Lulea airport. I have never seen such a terrible attitude towards customers. I rented a car with 'Super Collision Damage Waiver' thinking I was fully covered. Upon return, they charged to me 3,000 SEK for a tiny stone chip that is clearly 'Wear and Tear' per their own global guidelines (less than 20mm). Worst of all, when I challenged them, the photo they sent back showed the chip had been visibly enlarged/ground down compared to the photo I took at drop-off. It looks like intentional tampering to force a charge. When I called to resolve this, the staff was mocking and threatened me with even higher fees (15,000 SEK). Avoid renting a car from this company at all costs!!!

No directing us with a Novato location 94945z renting a car that do not operate renting cars that are filthy dirty as a manager. There’s nothing about it. Her name is Naomi. She’s made every rental situation I have there with some sort of issue that appears to be easy to fix but she makes it quite difficult and then she wonders why that I’m frustrated because she overcharges me.

Paid rental with Capital One, paid deposit with PayPal. Now both saying they don’t have the deposit.