Honestly, this one went pretty smoothly from start to finish. I found a place pretty quickly without having to dig too much, and the whole booking process didn’t feel stressful at all. When I got there, things were mostly as expected. Not perfect, but close enough that it didn’t ruin the experience. The only thing that stood out was that getting in touch took a bit of patience at times. Still, for the price and convenience, I’d say it did the job well. I’d probably book through them again.

Booking is the best. All my properties are listed there and I'm very satisfied. 🥰🙏🏻

I’ve used Booking.com a few times now and overall it’s been a solid experience. The site is easy to navigate, and I like how many filters there are to narrow things down based on budget, location, and reviews. I’ve found some really good deals, especially for last-minute trips. That said, not everything is always as clear as it should be. A couple of times, the room details or fees weren’t fully obvious until checkout, which was a bit frustrating. Customer support helped when I needed it, but it did take some time to get a response. Still, most of my bookings have gone smoothly, and the convenience keeps me coming back. Just wish the pricing and details were a bit more transparent.

I booked my stay at Booking.com for Grand Bavaro Princess, Punta Cana, and I want to highlight the excellent support I received from Booking after a very stressful situation. During our stay, my daughter’s AirPods were stolen from inside her backpack in our hotel room. We reported it to the hotel and even showed the location through “Find My,” which indicated the device was in a nearby city. Unfortunately, the hotel’s manager and supervisor were dismissive and refused to take responsibility or offer any compensation, which was extremely frustrating. I then contacted Booking.com to report the incident, and the difference in customer service was remarkable. The agent was extremely empathetic, kind, and professional. He acknowledged that this is not something anyone should experience during a vacation and sincerely apologized for what happened — even though it was not directly their fault.

Inadequate security measures/frequent data leaks and cybercrime. Nonexistent customer support. Their ''platform" assumes zero responsibility.

Credit card was charged, but reservation and money was never sent to the hotel. Had to call customer service in London, England to get it resolved. Had to pay $50 charge for international call with AT&T. This is the first and last time we will use this service.

Recently I flew from Europe to Orange County, California arriving at SNA Airport where I had a prepaid, car rental reservation with Dollar. After 22 hours of travel I was pooped. Alas, Dollar had no cars to lend, apologized and refunded my money. I reached out to Booking, who made the reservation, and asked them to refund the difference between the car I had initially reserved and the car I had to rent on short notice. Booking told me, “Sorry, can’t help.” Apparently, Booking does not stand with their customers if something goes wrong.

I booked a 14-day car rental in Los Angeles, at LAX, for June 13, 2026. But my my flight was delayed for more than two hours and I needed to change the pickup time. Booking.com offered no way to do that without incurring a three-day fee—because they require you to cancel and rebook, which carries a penalty 48 hours before pickup.

Terrible customer service. Literally cost me hundreds of dollars because of their incompetence. They couldn't get a hold of the hotel I booked through them because they had an outdated number. They couldn't look up the new number because of "policy". I will never use them again.

In short they are scammers. Booked a hotel for 2 people and arriving to the hotel, found Booking.com made a booking for 1 person. The confirmation email they sent contained no data on a number of people, going to manage my booking page was permanently showing as not available. Had to pay a lot extra.

My booking said free cancellation. I went to hospital two weeks before my date. However booking said the hotel had to cancel. With many phone calls it was never canceled and they kept my almost 800$. I do not recommend Booking.com

Customer service is a joke. As a hotel manager for two big properties I always advise against using 3rd parties! Yet I made the mistake of trying to do it myself and now may be out of funds due to a glitch in the system that pushed my reservation to a different property. If I could give -100 stars I absolutely would. Steer clear of these third parties! They always are messing up the dates and properties! I’ve seen it at my properties and now have personal experienced these same issues!

Not sure why I can't put 0 stars. Terrible company, never use them unless you don't like money in your bank account.

Very bad experience payment is done. Money is debited but booking is not confirmed. No one is taking responsibility, no contact number is available. The number given on website is fake. Pls refund my money. Today we have paid the money to book a room in Clay Inn. Money is debited but booking is not confirmed. Worst thing is that we are not able to complain and talk to customer care.

Closed our Booking.com owner account. Where to start?

Last month I booked a transfer from Athens Airport to a hotel in Piraeus. The transfer said that the driver would wait 1 hour. The plane was going to be 2 hours late. I couldn't get a hold of Booking.com, so I called my friend and asked her to tell Booking.com so that the driver would know the different time. She made 4 calls with no results. A worker speaking Greek at the Athens Airport was able to get the driver to come. Also, I booked a USA hotel with free shuttle from the airport. Booking.com had the wrong phone number on the confirmation. I had to try to find the hotel's phone number in a different way. I won't use Booking.com again.

My reservation was cancelled by Booking.com​ $5,180.00, yet I have been repeatedly refused a refund despite the fact that this was not a result of any action on my part. I have spent numerous hours attempting to resolve this through their customer service channels and email correspondence without success. Furthermore, it appears that my phone number has been blocked, as I am no longer able to reach a live representative to discuss this matter. This situation is completely unacceptable. As the error was made by Booking.com,

They refuse to refund you and it's impossible to contact a supervisor. They will just keep saying someone will reach out. It's been about 6 months. I paid for the travel insurance and it wasn't honored. I lost about 350 dollars using booking. I will never use Booking.com ever again. Idc how good the price is.

This company is terrible. We had to cancel our trip due to a medical emergency. We had purchased trip insurance just to be on the safe side. They asked us to provide a letter from the doctor, etc., which we did immediately. 2 months later, and close to 50 phone calls, they (basically) told us to pound sand. We have contacted an attorney and will discuss filing a suit first thing Monday.

I recently had to cancel my hotel reservation booked through Booking.com. I wanted to just change the date as I scheduled it for the wrong dates. But they refused. It was a noncancellation. So no refund, although Booking.com gave me 2.00. The reservation was with Best Western. I called them when I found out they were not corresponding with Booking.com. When I got a hold of someone I could hear snotty remarks from other associates in the background, to call Booking.com, pure exasperation, etc. I will never use Booking.com, or Best Western again. Thank you.

They are absolute liars. They mislead you on the refund policy and then fail to honor it, when you've done everything you're supposed to do initially. I wish I could sue them, but the time spent to do that isn't worth it. There's a 24 hour cancellation policy, to where you can cancel or change your reservation up until 24 hours of check in. I tried to change mine 2 days ahead of my check in and they lied, gave me the runaround for a day and said the Hotel denied it, and.

I booked an expensive vacation through Booking.com on which terms were clear about one night deposit and cancel up to one week before. I booked six months in advance. The hotel charged my card for the full amount of the stay (over 20k). Booking.com told me to contact the hotel. Hotel stated that was their policy for that week which conflicted with the confirmation from booking.com.

I don't recommended. Is very frustrating because Booking.com charge 180 for resort fee but when I was arrive at the Costa Hollywood resort charge again resort fee $135 plus registration fee $56.50. I can't believe the way they stole money to the people. I don't recommended to used. By the way the customer services of booking is very bad.

I made this reservation through Booking.com and PAID booking.com. I used Booking.com ONCE. I booked (and paid for) a hotel with them and then they gave my credit card info to Boho Manor and Boho Manor RECHARGED my Credit Card. After calling BOTH of them, booking.com agreed that I was double charged (and sent a confirmation email saying as such). Then... neither booking.com nor Boho Manor credited back my double fees! THEN they ghosted my emails. I will never use Booking.com or Boho Manor again!

I booked a flight going to Disney over a month ago. I never received a confirmation email. After researching I realized that I mistakenly left out a letter in my email address...(simple fix right)? Wrong they will not fix the issue so I cannot get a confirmation number from them, I contacted the airline directly and they have all my information correctly. Booking.com will not assist me in fixing the error even though I have all of the necessary information they requested. I will book directly from the airlines and hotels from now, I can receive my military discounts from them and still save money. I just cannot believe they would not help me.

This most recent event was a motel booked in Winnemucca Nevada which is about an 8 hour drive from our home. When we got to the hotel they had no record of the reservation and we had to stay in another hotel. When we got home we called them and they said they'd communicate with the hotel to make sure they wouldn't be charging Booking.com. After two more calls being told the same thing, we disputed the charge with Amex. By the way every phone call is with a person that English is their second language and speak with a strong unintelligible accent. This booking.com is horrible. I'd give them a zero stars if I had that option. RUN AWAY FROM BOOKING.COM AS FAST AS YOU CAN.

My daughter and I went to Ireland and our last night was supposed to be at 12 Rutland Lower, Mountjoy, Dublin. When we arrived, the digital lock would not open the door. Both my daughter and I tried several times because they said the lock was working. Well if it was working so well, why wouldn’t it open??? Because we needed to be at the airport for 6am, we needed a good night’s sleep. The “property manager” was no help nor was Booking.com. After many tries to open the lock, I had to book a room at a hotel near the airport as we were not going to sleep on the street.

Flight was cancelled by the airline. Airline says talk to Booking.com. Booking.com says airline won't provide a refund. FIND WHAT YOU WANT. BOOK DIRECT AIRLINE OR HOTEL.

While the actual booking of the airline and rental car went smoothly, there was absolutely NO HELP from them when we discovered that Dollar Rental (subsidiary of Hertz) had overcharged us by about $750. We DO NOT recommend this company.

Was the worst experience that I’ve ever encountered with a business… I had made a reservation that I cancelled due to my misunderstanding of dates. I bought the insurance just for this situation… well Booking.com took 692.00 from my account and refuses to give it back.. that’s a lot of money.

Booking.com is dishonest. When they billed me twice and after showing them my bank statement and months of getting a run around on the phone and by email I never got my refund. Do not use any third party for any reason as they will rip you off.

I used to manage a brand hotel and for many years as DOS. I have known and dealt with the corporate side of Booking.com for at least 10 plus years based out of the city of Amsterdam, Netherlands. and also, the Customer side of things in Orlando Florida. Now, it is almost impossible to get a refund that is owed to me back. I'm put to Ai which is fine but then transferred to either India for a 4 hrs. hold or Philippines which I usually have to be on hold for maybe one to two hours. Either way nothing has ever being resolved as I have to call again and again the next day and day after.

This is the worst booking website I've ever used. I booked a king room at a hotel, but upon arrival, it turned out to be a two twin room, and there was no customer service to take responsibility. When I tried to cancel my flight, they said they would help me, but a few days later they told me I needed to cancel it myself, even though the airline only accepts same-day cancellations. They don't even have a phone number for customer service; you can only practice typing on the website. They have absolutely no sense of responsibility. If you want a good trip, never book through this website.

Normally Booking.com is good to deal with but this last time sent me over the edge with them! I booked a hotel room and they put me on wrong day so I paid for a night that wasn’t even in that city and then I booked the correct night and specifically called the hotel and asked if the pool was open as I promised my son swimming and got there and the pool was closed. I had to pack back up and go to a different hotel and spend another $250 so he could actually swim! The hotel offered to waive all the fees but when I called booking.com they absolutely refused any kind of refund so ONE night of swimming ended up costing me $550 when it originally was going to cost $115 absolutely refuse to ever use booking.com again!

Booking for accommodation was made. The amount was quoted in local currency ZAR and was paid. However, the charge turned out to be a foreign payment and hence my bank charged a forex fee. This is not noted on the website when payment is being processed. This has been taken up with Customer Service and I continue to get a response saying that I must contact the property directly (three times). This is a total abdication.

I've been in contact with Booking.com for about 3 weeks maybe more trying to get my refund that they double booked me. They said they refunded me already, but I never received my refund at all.

Be VERY careful using this site! I booked a room and they mixed up my credentials with someone else. Had my picture on the website with an entirely different name. I went to cancel but couldn’t authenticate the account because of the mix up.

I used to love using this site so that I could cancel or alter my reservation in advance. The last time I used them, they charged me for my full stay a week in advance with no notice. Then when I needed to reduce the stay by one night they easily adjusted my reservation but would not refund. I have been through a month long claims process and still no refund. I shouldn’t have been charged in advance, but not issuing a refund at this point is predatory and dishonest. I will never use Booking.com again.

I had booked 2 flights to Romania for me and wife and daughter. I've both baggage too and travel insurance. Tickets were both in 2 transactions because we are not flying same dates. I paid like 1050 for myself and 2050 for the girls. After about a month airline canceled our flights. Try to get in touch with Booking.com for a refund. Called them 3 times and still nothing while they said they're trying to get money from airline. I called airline 2 times and they said documents and refund are prepared, waiting for booking.Com to request that refund. So after about a month with no updates thru app, I called them again and asked again for refund because I both other tickets different way. And they start process eventually for refund.

I will never book again with Booking.com. I am due a refund. Instead of them sending my money they are holding it. I have to get in touch with the hotel instead of their customer service contacting them.