I love the feeling of safety this device gives me, I've used it 3 or 4 times since I've had it. All 3 times for falls, once for help to get back up, 2nd time I ended up with a fractured disc, 3rd time I ended up with hip and femur fractures.

I'm a widow living alone, but younger than most I know. A friend strongly encouraged me to get a service to help should I have any medical issues while alone - following a medical emergency. A few weeks ago I fell due to dizziness so I needed help but not an ambulance. The button registered my fall but I canceled it thinking I didn't want an ambulance, just a friend's help. I pushed the button and asked them to call one of my emergency contacts. They kept me on hold while they called and then told me my friends was on the way. I was nowhere near my phone so this was a godsend. I'm so glad I can use it for both big and more minor issues!

The device works well. The company has been very responsive. I wish they made some sort of accelerometer device, maybe it is a feature in their watch. Also for people with dementia, if there were some say to remind them of what they can do in emergency situations it would be nice.

Sales associates was extremely helpful. She asked me a little about who I was shopping for and some simple background about him so she could make sure she was making the right recommendations. She was not pushy and did not feel like a sales person but rather an advocate. The quote was reasonable and easy to understand without too many “extras” thrown at me that I did not need. We have not yet received the medical alert device so I cannot comment on it but as far as the experience, I feel confident this will give us the peace of mind we need for my dad.

I've used Medical Guardian for several years since my husband passed away. They are reliable and efficient. My family and close friends know they will be contacted if I'm having a medical emergency. Last September I fell from a stepladder and could not get up. Fortunately my medical guardian lavaliere was on. I had 2 tears in my rotator cup and 3 compression fractures in my back. They called the EMTs for me and gave them my entry information. Otherwise I would have pain on the floor for hours.

Nicholas was great to work with. He answered all the questions we had.

When I acquired Medical Guardian for my mom, they made it EXTREMELY easy. The sales consultant, Summer was great! She explained everything and I could understand her. My mom passed away and now I’m trying to cancel the service. I still had Summer’s direct line phone number. She answered and was very friendly. But to cancel service you have to talk to the Retention department. Summer transferred me and after holding for 10 minutes, I hung up and called back. I wanted to make sure I was calling during their normal hours. Someone else picked up the sales line immediately. They confirmed the retention department is open. I started this process at 8:00 a.m. apparently, right when they opened. The automated system wanted to know why I was cancelling. I stated “My mom passed away”. The automated system offered their condolences. SMH.

Great system. Works as described. Used it several times. One problem is battery life. Other systems not rated as well have batteries with longer life. Even though I stay with it because it works well.

Easy to set up, staff is very knowledgeable and responsive. I have never used this system in an emergency so I can’t speak to that. However I have no doubt that this system will work as advertised, from what I have learned from my research into comparative systems on the market.

My mother fell and rolled down 12 Step. Medical alert did not go off. Thank God someone was with her. I called following day see if alarm worked was told it did not show fall and that battery was low. Care giver had put alert on mom that morning after full night charge. Light was green. This is the second time this has occurred for a family member same company. I'm a health care provider who has recommended this product to others due to stop and drop system. I can assure you I will not make another for a poor run system. I had also reported this to management and not heard back from anyone. Very disappointed. We pay good money for our loved ones to remain in home to feel to there is another system to help watch our for safety.