The tech who installed was amazing and professional. His name is Bryon. He made sure everything was working fine before he leaves. The customer service whom I talked to before installation is my disappointment. I scheduled an install and I wanted the 300mbps. I called again prior the installation and said I wanna try 100 mbps first since I only have 2 phones and 1 laptop to use. She said, "Ok, we can do 100 mbps first and you can always upgrade whenever." I thought upon installation, it is 100 mbps. 2 days later, I signed up on the app and saw that my bill is for the 300 mbps. She didn’t changed it prior to installation. I talked to customer service and they had it changed. I saw the email and notif on the app, it was really changed. BUT my first bill is still for that 300 mbps. It's a shame that it's only 2 days that I am using the 300 mbps but they couldn’t reverse it. And to think that I asked to changed it prior to installation.

The installation of our Kinetic was good and quick. And the installers were very careful. So far, the quality of their service is good.

Internet when up is great but in outage you cannot reach a live person. On our 3rd set of equipment because of failure with no tech visit to our home. Told company policy is for customer must do tech service as they only send tech out for installation. Not a customer oriented company.

Upgrading to Kinetic fiber was 100% painless. Everything went smoothly even though there were a few glitches. From the tech spending time to make sure all was working correctly and that I understood everything to the two customer reps in Arkansas patiently helping me, all went smoothly. I have been pleased with service and all working smoothly for now. Pricing is much more economically feasible for my needs. Can’t say enough about my experience ! Have used this company throughout its numerous name changes!

I would like to stay by saying that the internet service is top notch, no issues. But the customer service is lacking. I was told by several different people that my address was set up for fiber, only to find on the day of install that it's not and it could take 4 to 6 weeks (or longer!) to rectify the issue. Come on guys, do better.

My experience with Windstream has always been one of excellent and courteous. Most recently when they helped me put a signature on a document. I was very nervous about performing this task. They helped me without question and I was so relieved.

Signed up with Kinetic when they installed fiber optic in my neighborhood. Initially had frequent outages, but a technician quickly found a faulty connector at the street when I called Kinetic about my issue, and no problems since. Great internet and customer service.

I am very pleased with Kinetic. I haven’t experienced any problems in 6 months. My WiFi is fast and reliable. I haven’t had any issues while watching TV. It is so much better and cost efficient than BRC.

The internet is good but the phone service is a problem. During conversations on the phone at some point it sounds like the person on the other end is speaking underwater. My daughter has the same service and has the same problem.

I haven’t had a single problem since I signed on over a year ago. Thank you!

Service has been ok since we got Kinetic, however the monthly cost has risen dramatically. This is particularly concerning to us seniors on a very small fixed income...Our bandwidth has dropped considerably since we first got on Kinetic....and we have a hard time streaming 2+ devices at the same time.

Customer Service is not good. Our service was awesome when we first got it. It is slow and patchy now and Customer Service will NOT send out a technician because she can't see an issue from her end. Keeps telling us to upgrade our Service even though we have not had changes on our end from the beginning when Service was great.

The best part of our most recent experience was with the tech who came to our home. The customer service over the phone was frustrating and mostly unhelpful. It was obvious they were someone from far away who who had written script and didn’t really care.

My contact with you was terrific. My problem is your email format. I was ending service and transferring it. I wanted that date to be 6/10/2026. Your confirmation email showed 6/3/26 as the Disconnect date! That’s the date of my call. I called back to confirm the effective date is 6/10/26. You need to change the wording on your email!

6-2-2026 Was given a $5.00-per-month credit for 12 months to offset the recent bill increase. My confirmation number: **. This was supposed to be done within 24 hours; it has been more than 48 hours, and it has not been reflected on my account yet.

Have been using Windstream since 2013. In that time, I can count the number of problems or outages on one hand. Speed is very good and price is fair. I can't ask for more than that. Keep it fair and reasonable and you will keep my business.

Almost every day I get emails addressed to other people on my email address. Usually 3 to 4 emails to the same person, after about a week the name changes to a different person. I delete them right away. I have no idea how this is happening! This has been happening for several months now.

I have been a Kinetic customer for quite some time and recently saw a Facebook advertisement offering internet service for $24.99 per month. I called and asked if they would honor that rate for me as an existing customer. They agreed, but the discounted price was only applied for one month instead of the advertised promotional period. After noticing the issue, I spent time on the phone with customer service and eventually had to speak with a supervisor because the representative could not resolve it. I was assured the billing problem had been corrected and even received a credit on my account.

I had a year agreement for lower rate of $35 a month. Up it went to $50 a month. I called and representative told me they had an increase. I said I had an agreement. He said, "Well this is just for one month." Three months later I'm still paying $50 a month and all y'all do is advertise starting at 19.99 and 24.99 and I'm paying $50 a month. Your representative lied to me and very unpleasant and never got a call back.

I called as my monthly payment touched $100 per month. I spoke to a rep from your retention department with the offer you were offering to new customers, and asked for that price. Your rep did accommodate me by lowering my monthly price for 1 year. I appreciate it. Thank you very much.

I started my service in December 2025. So far it’s going well considering few bumps. I am Windstream customer since 2006. Very professional service, staff is very knowledgeable. I highly recommend anyone looking for fiber optic WiFi service. Reasonable rates and reliable service.

Kinetic internet service provider has went above and beyond to help this customer out. In addition to their great customer service. They provide a great service for my home internet. I couldn't ask for anyone or company to do better than they have. Thank you Kinetic.

My new bill was wrong and did not have my credits on it and told Mary my problem and she found out they did have my bill wrong and very quickly corrected it. She gives customer service a great name. I would tell friends that Kinetic is a great internet provider.

I’m so happy with this internet service. It works 95% of the time—extreme weather conditions don’t affect it very often and doesn’t last long. Price is great. Finally able to stream in my rural setting.

Good consistent internet service. Trying to maintain my subscription cost each year takes more time than I would like in trying to prevent Kinetic from increasing my monthly cost, then having to credit the difference. There are cheaper promo deals out there, but I'm more interested in getting quality internet and customer support service. I'll stay with Kinetic until I'm given a good reason not to.

They have monopoly you have no other option, but kinetic internet. Kinetic has horrible customer service with a Uneducated bot both online and on the phone.. you have to pay fees just to pay online but there is no place that you can play in person. Must pay by card only and pay two dollars and 30 cent processing fee. With kinetic you have to argue with them to get anything done. Kinetic also does not have physical locations but has 2 locations in my town. I fully wish I didn't need internet or I totally leave this company and I wish was a better company here, like ETC to have internet service with at least they know how to have actual human customer support that is in your local community with locations that you can come and use cash to pay your bill. And not charge you of fees because of processing that only allows cards.

Reception was not good. I cancelled contract and went back to Spectrum. I have been trying to return Kinetic's modem/router for over a month now. They were supposed to send me a return label so I could return it but, to date, have not received anything. Another disappointment is their follow-up... NOT GOOD.

Everything is going ok. Seems a bit slow at times but not frustrating. I didn't care for the outage of many hours without compensation of some kind. At Cox they always gave some kind of comp even if it was just an hour. Otherwise, you are good to me.

I have been a Concord telephone company, Windstream and now Kinetic customer for 46+ years. We are trying to obtain our phone log for May 26th and 27th in order to assist law enforcement with keeping my medical staff safe and out of harm's way. There is an apparently a mentally ill individual that is harassing my staff members multiple times (10+) with abusive, aggressive and threatening phone calls through your phone system. It seems like that should be a fairly simple task. However, it appears that at this point that is too difficult for your company to accomplish. Poor customer service! Priscilla ** was very helpful and did what I believe is all that she could to help us stay safe in our private medical office. However, no one beyond her is bothering to help us try to stay out of harm's way. My son is an attorney and we are considering getting him involved if that is what it is going to take to keep the staff from being afraid to be at work.

Terrible process. To help resolve the switching from copper to fiber, I need an appointment with the Engineer in Perryville, AR. Windstream/Kenetic is wasting time and money on this line installation. As a retired former Alltel/Verizon Wireless engineering support employee, I would be able to help resolve this issue. Please put me in contact with the local Engineer before the- next- cable goes in the ground! My service option is Windstream/Kenetic or Satellite.